ADVISORY COMMITTEE MEETING AGENDA
Tuesday, September 8, 2020
DUE TO COVID-19, THIS MEETING WILL BE CONDUCTED AS A TELECONFERENCE PURSUANT TO THE PROVISIONS OF THE GOVERNOR’S EXECUTIVE ORDERS N-25-20 AND N-29-20, WHICH SUSPEND CERTAIN REQUIREMENTS OF THE RALPH M. BROWN ACT.
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The committee may take action on each item on the agenda. The action may consist of the recommended action, a related action or no action. Staff recommendations are subject to action and/or change by the committee.
______*Enclosure
1. Call to Order 2. Roll Call 3. Agenda Approval 4. Approval of Minutes of July 14, 2020* 5. Public Comment 6. Consent Calendar: None 7. Fixed Route Monthly Report a. Fixed Route Ridership Reports – May and June 2020* 8. Fixed Route COVID Update* 9. Paratransit COVID Update Ridership Trend 10. Paratransit Monthly Report – April may June 2020* 11. One Seat regional Ride Pilot Project 12. New Riders Guide Review Part 2* Verbal Update 13. Committee Member Communications 14. Adjournment – Next Meeting – November 10, 2020
General Information
Public Comment: Each person wishing to address the committee is requested to complete a Speakers Card for submittal to the Committee Chair before the meeting convenes or the applicable agenda item is discussed. Persons who address the Committee are also asked to furnish a copy of any written statement to the Committee Chair. Persons who wish to speak on matters set for Public Hearings will be heard when the Chair calls for comments from the public. After individuals have spoken, the Public Hearing is closed and the matter is subject to discussion and action by the Committee. A period of thirty (30) minutes has been allocated for public comments concerning items of interest within the subject matter jurisdiction of the Committee. Each individual will be allotted three minutes, which may be extended at the discretion of the Committee Chair.
Consent Items: All matters listed under the Consent Calendar are considered by the committee to be routine and will be enacted by one motion. There will be no separate discussion of these items unless requested by a committee member or a member of the public prior to when the committee votes on the motion to adopt.
Availability of Public Records: All public records relating to an open session item on this agenda, which are not exempt from disclosure pursuant to the California Public Records Act, that are distributed to a majority of the legislative body, will be available for public inspection at 2477 Arnold Industrial Way, Concord, California, at the same time that the public records are distributed or made available to the legislative body. The agenda and enclosures for this meeting are posted also on our website at www.countyconnection.com.
Accessible Public Meetings: Upon request, County Connection will provide written agenda materials in appropriate alternative formats, or disability-related modification or accommodation, including auxiliary aids or services, to enable individuals with disabilities to participate in public meetings. Please send a written request, including your name, mailing address, phone number and brief description of the requested materials and preferred alternative format or auxiliary aid or service so that it is received by County Connection at least 48 hours before the meeting convenes. Requests should be sent to the Board Clerk, Lathina Hill, at 2477 Arnold Industrial Way, Concord, CA 94520 or [email protected]
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Currently Scheduled Board and Committee Meetings
Board of Directors: Thursday, September 17, 9:00 a.m., via teleconference Administration & Finance: Wednesday, September 9, 9:00 a.m., via teleconference Advisory Committee: Tuesday, September 8, 1:00 p.m., via teleconference Marketing, Planning & Legislative: Thursday, October 1, 8:30 a.m., via teleconference Operations & Scheduling: Friday, October 2, 8:15 a.m., via teleconference
The above meeting schedules are subject to change. Please check the Website (www.countyconnection.com) or contact County Connection staff at 925/676-1976 to verify date, time and location prior to attending a meeting.
This agenda is posted on County Connection’s Website (www.countyconnection.com) and at the Administrative Offices, 2477 Arnold Industrial Way, Concord, California Summary Minutes Advisory Committee County Connection Zoom Meeting Tuesday July 14, 2020
Members: James Donnelly, Marjorie McWee, Mathew Horne, Wayne Mortensen, Adrian Byram
Staff: Rashida Kamara, Bill Churchill, Ruby Horta, Melody Reebs and Sean Hurley
Public: None 1. Call to Order: Meeting was called to order at 1:07pm
2. Roll Call (See Attendance sheet)
3. Approval of Agenda: The agenda was approved.
4. Approval of minutes of January 14, 2020: The minutes were approved as presented.
5. Public Comment: None
6. Welcome Adrian Byram, City of Walnut Creek Mr. Donnelly welcomed Mr. Byram, then asked him to introduce himself. Mr. Byram says it was a pleasure to be part of this committee because he was especially interested in Paratransit and Autonomous vehicles. He lives in Rossmoor, in Walnut Creek. He was interested in how Autonomous vehicles will play a part in this COVID era for the next year. Jim responded, as committee continues to grow subjects on the impact of autonomous vehicles on paratransit will be discussed.
7. Fixed Route Monthly Report Ms. Reebs gave the fixed route monthly report. Mr. Donnelly asked if there were any projections made on service increase. Ms. Horta responded stating there were significant service declines in April forcing service cuts. Such cuts included reducing the frequency in service. Express routes were also cut due to commuters working from home. The 96 and 97 seem to only have a few trips a day. Fall bid has been delayed as much as possible but will be going out. It will be a regular fall bid minus school trippers.
8. Fixed Route COVID update: Mr. Donnelly wanted to know how we’re handing revenue shortfall. Ms. Horta responded, including COVID update to her response. She stated that we have not been collecting fares since late March. CARES act has been able to provide some funding till the end of the year allowing to operate service at its current levels. Mr. Mortensen had a question but had mic problems. Later asked if route can increase in Walnut Creek to Kaiser. Ms. Horta responded, that in our current financial situation CCCTA is not in a position to add such specific services to the system. But will continue to explore alternative services like Go San Ramon, which are much more efficient and cost effective.
9. Paratransit COVID Update #1 and #2 Ms. Kamara brought the committee up to speed on the evolution of Paratransit Service since the stay at home ordered was first issued in March. This included, alternate Paratransit service to meet the needs of the community since service levels dropped by 80%. Alternative service included meals on wheels, other food programs, grocery delivery and COVID transport. Ms. Kamara highlighted the contract amendment approved by the board to engage Transdev in alternative service like meal delivery in which CARES act funds may be used. Ms. Kamara highlighted the importance of the current partnership with Transdev under this pandemic and their ability to pivot and meet the needs of the community. Mr. Byram said this was a great initiative. Mr. Donnelly wanted to know how long we will sustain such alternative services. Ms. Kamara said Paratransit was the priority and we are looking to state and county mandates regarding the shut down or reopening of the county. These have driven paratransit ridership. Mr. Donnelly asked what kind of increase we have seen. Ms. Kamara said about 20 trips, but with the state closing down again, we are unsure if the upward trend will continue.
10. Paratransit Monthly Report-January, February and March: Ms. Kamara gave an update on the monthly operating reports. Highlighting the improvement Transdev was making on the service in the areas of on time performance, and productivity. She also mentioned complaints in the from the prior year and improvements this year. She mentioned the key performance indicators like 90% on time performance goal and 2.00 productivity goal. When under the current contract, if achieved would earn the contractor a $2,500 incentive. Transdev in the month of February, qualified for that incentive. March service was severely impacted by the pandemic and the governor’s order to shelter in place. As a result, ridership dropped significantly. We will continue to monitor service levels during the pandemic and adjust our service to best suit the needs of the community. By taking on essential services like food delivery programs, we are not only keeping drivers working but providing essential services for the community. Mr. Donnelly wanted to know if we were seeing a
difference in complaints. Ms. Kamara responded that the complaints were the same, but the severity was different. Last year a late complaint might be the result of a driver running more than an hour late, this year it may be the driver was 5 minutes outside of the window. Mr. Byram wanted to know how we calculated on time performance and weather we captured on time performance on different levels. Ms. Kamara pointed out the levels we capture on the MOP report and also explained the difference between a pick-up based trip and an appointment-based trip and when on time performance was measured.
11. New Riders Guides Review Part 1: Ms. Kamara said Riders Guide has not been in circulation due to previous non-compliant policies, like 24-hour cancellation policy. Riders guide has been to legal and Staff has spent a year working with legal trying to develop a complaint version of the rider’s guide. Ms. McWee wanted to know if other advisory groups were providing input to the rider’s guide. Ms. Kamara Responded no, but other transit agencies Rider Guides were taken into consideration along with the input of Hansen and Bridget’s ADA specialist. Ms. McWee wanted to also know if the tactical workshops efforts were taken into consideration and applied to the rider’s guide. Ms. Kamara responded not at the moment, but since we did not currently have a working rider’s guide, this rider’s guide will be completed and given to riders and if any changes are needed in the future as a result of the tactical workshop, it will be amended. Mr. Churchill also mentioned that in the past there were two committees, one for fixed route and one for paratransit, the committees have been combined to address all concerns for CCCTA as a whole. Ms. McWee wanted to know if other members of the committee were paratransit certified, Mr. Donnelly says as of now, she was the only one. Mr. Donnelly wanted to know how much time they had to give input, Ms. Kamara responded they had until the end of August and that this would be a work in progress.
12. Committee Member Communications: Mr. Horne wanted to know if items concerning bike share ride, jogging trails and their connectivity to Public transit will be discussed on this forum. Mr. Donnelly responded that since he has been serving there has not been a discussion of such topics. Ms. Horta responded that County Connection does work with the different cities regarding bus stops, bike trails and connectivity. County Connection has also not gone after grants, because we do not have the right of way when it comes to bus stops. They work with the cities by also providing letters of support. Ms. Horta mentioned that 30-40% of stops have been grandfathered in and are not subject to the ADA. Cities have historically prioritized the modification of bus stops based on ridership and cost. Ms. McWee mentioned that it was important not just to isolate and speak of bike trails, but make sure the conversation is inclusive of all. The conversation should center around making sure that transit is accessible to all including persons with disabilities. She also mentioned that even if a bus stop is grandfathered in that cannot be the end of the conversation, we need to work with cities to make sure such stops and paths now become accessible for all.
Mr. Byram asked if there were plans to increase frequency of fixed route. Ms. Horta responded by saying due to the pandemic and the effects it has on tax revenue that will not be likely. Mr. Donnelly mentioned that vaccine may not be available for a while, and so transit will continue to be impacted as a result.
13. Adjournment-Next Meeting September 8, 2020: Meeting adjourned at 2:22PM
Minutes prepared by Rashida Kamara July 24, 2020.
TO: O&S Committee DATE: June 30, 2020
FROM: Melody Reebs SUBJ: Fixed Route Reports Manager of Planning
Fixed Route Operating Reports for May 2020
1. Monthly Boarding’s Data The following represent the numbers that are most important to staff in evaluating the performance of the fixed route system. FY19-20 Title Current Month YTD Avg Annual Goal Total Passengers 60,858 251,621 Average Weekday 2,464 10,614 Pass/Rev Hour 4.6 13.9 Standard Goal > 17.0 Missed Trips 0.24% 0.85% Standard Goal < 0.25% Miles between Road Calls 49,503 42,351 Standard Goal > 18,000 * Based on current standards from updated SRTP
Analysis
Average weekday ridership was higher in May (2,464 passengers) than April (1,922 passengers) and lower Average weekday ridership was higher in August (13,032 pasengers) than July (10,591 passengers) than May 2019 (11,584 passengers) or ‐78.7%. This is the second full month of the shelter‐in‐place order that and higher than August 2018 (12,061 passengers) or (8.0%). took effect on March 17th in response to Covid‐19. Passengers per hour in August was 16.8 which is higher than July at 14.8 and also higher than August 2018Passengers when per passengers hour in May per was hour 4.6 was which 14.6. is slightly higher than April at 4.4 and lower than May 2019 when passengers per hour was 14.1. The percentage of missed trips in August was 0.08% which is the same as the prior month (0.08%). The percentage of missed trips in May was 0.24% which is lower than the prior month of 6.65%. In response to TheCOVID number‐19 and ofreduced miles operator between availability, roadcalls temporary was 35,872 reduced miles schedules in August, were lower implemented than the priorstarting month April in 8th.which Starting there May were 11th, 42,438 regular miles service between levels on roadcalls. most local The routes rolling were restored. 12 month average is 32,395 miles between roadcalls. The number of miles between roadcalls was 49,503 miles in May, lower than the prior month in which there Ofwere a 152,269 total 333,015 miles between passengers, roadcalls. 197,065 The rolling passengers 12 month had averagethe potential is 42,351 to miles use between a Clipper roadcalls. card aboard County Connection since 135,950 either used an employee sponsored program or free routes. About 72.0%County ofConnection the 141,891 stopped potential collecting Clipper fares card starting users onpaid March using 23rd Clipper to allow during for social this distancing. month. Therefore, all passengers in May were counted as free rides.
MONTHLY BOARDINGS IV. Staff Reports Operations Data Summary
Fiscal YTD Comparison Fixed Route Boardings Passengers by Revenue Hrs/Miles Service Days Passenger Boardings May 2020 - Fixed Route Boardings 59,511 Revenue Hours - May 2020 13,097 Weekdays - May 20 20 May 2019 19,962 May 19 22 Fiscal 2020 YTD 2,767,835 Bus Bridge - 1,347 Revenue Miles - May 2020 136,722 Saturdays - May 20 5 May 2019 223,560 May 19 4 Fiscal 2019 YTD 3,015,890 Sundays - May 20 5 May 19 4 May 2020 Total Boardings 60,858 Passengers per Mile 0.4 Total Days - 2020 30 YTD Trend (8.2%) May 2019 Total Boardings 305,757 Passengers per Hour 4.6 2019 30 Monthly Trend (80.1%)
May 2020 Fixed Route Passenger Total Average May 20 Pass per Average May 19 Pass per Route Destination Information Weekday Saturday Sunday Total Wkdy Sat Sun Rev Hour Wkdy Sat Sun Rev Hour 1 Rossmoor / Shadelands 1,509 1,509 75 3.2 309 11.2 4 Walnut Creek Downtown Shuttle 1,635 327 156 2,118 82 65 31 2.7 795 424 359 24.3 5 Creekside / Walnut Creek 870 870 43 3.4 513 27.2 6 Lafayette / Moraga / Orinda 294 76 63 433 15 15 13 1.2 527 79 65 11.2 7 Shadelands / Pleasant Hill / Walnut Creek 1,034 1,034 52 3.0 479 22.5 9 DVC / Walnut Creek 3,043 3,043 152 4.9 395 13.3 10 Concord / Clayton Rd 5,965 5,965 298 8.3 996 23.8 11 Treat Blvd / Oak Grove 1,775 1,775 89 5.4 291 15.7 14 Monument Blvd / Walnut Creek 8,104 8,104 405 8.1 737 12.5 15 Treat Boulevard 1,825 1,825 91 3.1 358 12.2 16 Alhambra Ave / Monument Blvd 6,287 6,287 314 8.1 592 13.2 17 Olivera / Solano / Salvio / North Concord 1,712 1,712 86 5.3 226 13.3 18 Amtrak / Morello / Pleasant Hill 2,152 2,152 108 3.6 327 10.1 19 Amtrak / Pacheco Blvd / Concord 1,209 1,209 60 4.8 111 8.8 20 DVC / Concord 3,923 3,923 196 4.7 975 19.6 21 Walnut Creek / San Ramon Transit Center 2,589 2,589 129 2.9 525 10.1 27 N Concord / Martinez / Masion Circle 55 55 3 0.8 68 14.1 28 Martinez / DVC 1,269 1,269 63 4.0 97 5.8 35 Dougherty Valley 1,663 1,663 83 2.2 605 12.7 91X Concord Commuter Express 212 212 11 2.9 63 12.1 92X ACE Shuttle Express - - - 155 12.2 93X Kirker Pass Express - - - 141 8.9 95X San Ramon / Danville Express - - - 153 17.6 96X Bishop Ranch Express - - - 495 13.9 97X Bishop Ranch Express - - - 72 7.8 98X Martinez Express 1,591 1,591 80 3.3 276 9.7 99X Martinez / BART Express 552 552 28 2.2 71 4.9 250 * Gael Rail Service - - 3 2 3 0.5 260 * Cal State East Bay / Concord BART - - 7 0.6 310 Concord Bart / Clayton Rd / Kirker Pass 1,065 872 1,937 213 174 9.0 392 316 15.3 311 Concord / Oak Grove / Treat Blvd / WC 642 639 1,281 128 128 5.3 221 254 8.5 314 Clayton Rd / Monument Blvd / PH 1,331 974 2,306 266 195 9.2 458 345 15.3 315 Concord / Willow Pass / Landana 120 50 169 24 10 2.1 58 46 6.2 316 Alhambra / Morello / Pleasant Hill 1,023 853 1,876 205 171 8.2 274 198 9.6 320 DVC / Concord 459 254 712 92 51 6.8 181 136 15.1 321 San Ramon / Walnut Creek 473 459 933 95 92 4.2 203 152 8.5 335 BART Dublin / San Ramon 281 120 401 56 24 2.9 - - - - Alamo Creek * Alamo Creek / BART Walnut Creek 7 7 0 0.0 27 3.7 600's Select Service - - 1,163 24.3 712 Bay Point / BART PH / Berkeley - - - 29 7.4 715 North Concord / Lafayette BART - - - 7 4.6 TOTALS 49,275 5,797 4,440 59,511 2,464 1,159 888 4.5 11,584 2,293 1,874 14.1
* Data from LINK Operators ** Seasonal Routes Note: Some statistics may not be available (N/A) at this time. These will be brought current in future reports. TRANSPORTATION and MAINTANCE
Operation Data Summary
2019 2019 2019 2019 2019 2019 2019 2019 2020 2020 2020 2020 2020 12 Month TRANSPORTATION May June July Aug Sep Oct Nov Dec Jan February March April May TOTALS Work Days 30 30 30 31 29 31 29 30 30 29 31 30 30 360 Revenue Hours 19,962 17,339 17,937 19,812 18,735 20,240 17,333 17,866 18,625 17,402 18,269 10,777 13,097 207,433 Operator Pay Hours 32,865 30,009 31,208 32,722 32,797 32,898 30,801 32,209 34,954 29,413 32,290 29,624 31,237 380,161 Number of Operators 157 155 152 152 156 155 158 160 156 155 160 160 159 157 Total Chargeable Collisions 1416425312NANA0 28 Number of Trips Scheduled 23,782 23,830 24,582 25,585 23,859 26,848 23,149 23,520 24,429 22,716 24,809 13,998 17,156 274,481 Number of Trips Missed 11 10 19 20 72 13 12 19 15 8 438 930 42 1,598 Of Trips Scheduled - % Missed 0.05% 0.04% 0.08% 0.08% 0.30% 0.05% 0.05% 0.08% 0.06% 0.04% 1.77% 6.65% 0.24% 0.57% On Time Performance % 87% 89% 89% 87% 85% 85% 85% 86% 88% 87% 92% 93% 91% 88% Lifts Operative - Ave % 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Total Road Calls 5 8 7 20 12 7 3 16 7 9 17 2 6 114 Road Calls for Mechanical 2 7 5 12 6 5 2 14 4 3 10 1 4 73 Fleet Average Miles between 48,167 35,463 42,438 35,872 56,774 62,557 129,702 19,259 70,338 86,368 26,745 152,269 49,503 42,351 Mechanical Road Calls No. Maint. Employees 27 26 25 26 25 25 26 26 26 25 24 14 17 24 CLIPPER TREND
EMPLOYER/SCHOOL, 42,109
CLIPPER USE, 1,218,955
FREE, 1,110,117 CLIPPER POTENTIAL, 1,615,609
OTHER FARE, 396,655
FREE EMPLOYER / SCHOOL** CLIPPER USE OTHER FARE
CLIPPER TREND* TOTAL EMPLOYER / CLIPPER % OF Month FREE CLIPPER USE OTHER FARE RIDERSHIP SCHOOL** POTENTIAL POTENTIAL Jul-19 251,318 93,324 3,387 154,607 115,097 39,510 74.4% Aug-19 333,015 131,872 4,078 197,065 141,891 55,174 72.0% Sep-19 352,920 147,674 6,139 199,107 147,198 51,909 73.9% Oct-19 368,471 140,953 6,183 221,335 165,437 55,898 74.7% Nov-19 292,286 99,665 5,107 187,515 143,794 43,720 76.7% Dec-19 270,145 97,389 3,871 168,885 128,438 40,447 76.1% Jan-20 293,455 105,085 5,403 182,967 140,127 42,840 76.6% Feb-20 288,592 101,558 4,731 182,303 141,093 41,210 77.4% Mar-20 209,458 84,422 3,210 121,826 95,880 25,946 78.7% Apr-20 47,317 47,317 - - - - May-20 60,858 60,858 - - - - Jun-20 ------Grand Total 2,767,835 1,110,117 42,109 1,615,609 1,218,955 396,655 75.4% *Clipper implemented 11/01/2015 ** Revise in Summer months to exclude Summer Youth Pass
FREE Free / Mid-Day Free/ BART Mutual Aid
92X-Ace Train / Airport Plaza, UFCW Trust (91X) / St Marys / JFKU / Promo (Summer Youth Pass) & EMPLOYER / SCHOOL CSEB (Rte 260) Route Description Summary
Route # Description Rossmoor Shopping Center, Tice Valley Blvd, Boulevard Wy, Oakland Blvd, Trinity Ave , BART Walnut Creek, Ygnacio Valley, Montego, John Muir Medical 1 Center, N Wiget Ln, Shadelands Office Park
4 BART Walnut Creek, N California Blvd, Locust St, Mt Diablo Blvd, Broadway Plaza, S Main St, Pringle Ave
5 BART Walnut Creek, Rivieria Ave, Parkside Dr, N Civic Dr, N Broadway, Lincoln Ave, Mt Pisgah St, S Main St, Creekside Dr
6 BART Orinda, Orinda Village, Orinda Wy, Moraga Wy, Moraga Rd, St Marys Rd, St Mary's College, Mt Diablo Blvd, BART Lafayette
BART Pleasant Hill, Treat Blvd, Bancroft Rd, Ygnacio Valley Rd, Shadelands Office Park, Marchbanks, BART Walnut Creek, Riviera Ave, Buena Vista, Geary 7 Rd DVC, Contra Costa Blvd, Ellinwood Wy, JFK University, Gregory Ln, Cleaveland Rd, Boyd Rd, W Hookston Rd, Patterson Blvd, Oak Park Blvd, Coggins Dr, 9 BART Pleasant Hill, N Main St, N California Blvd, BART Walnut Creek
10 BART Concord, Clayton Rd, Center St, Marsh Creek Rd
BART Concord, Port Chicago Highway, Salvio St, Mira Vista Terrace, Fry Wy, Clayton Rd, Market St, Meadow Ln, Oak Grove Rd, Treat Blvd, BART Pleasant 11 Hill
14 BART Concord, Oak St, Laguna St, Detroit Ave, Monument Blvd, Mohr Ln, David Ave, Bancroft Rd, Treat Blvd, BART Pleasant Hill
BART Concord, Port Chicago Highway, Salvio St, Parkside Dr, Willow Pass Rd, Landana Dr, West St, Clayton Rd, Treat Blvd, BART Pleasant Hill, Oak Rd, N 15 Civic Dr, Ygnacio Valley Rd, BART Walnut Creek BART Concord, Oak St, Galindo St, Monument Blvd, Crescent Plaza, Cleaveland Rd, Gregory Ln, Pleasant Hill Rd, Alhambra Ave, Berrellesa St, Escobar St, 16 Court St, Martinez Amtrak
17 BART Concord, Grant St, East St, Solano Wy, Olivera Rd, Port Chicago Highway, BART North Concord
BART Pleasant Hill, Oak Rd, Buskirk Ave, Crescent Plaza, Gregory Ln, Pleasant Hill Rd, Taylor Blvd, Morello Ave, Viking Dr, Contra Costa Blvd, DVC, Old 18 Quarry Rd, Pacheco Blvd, Muir Rd, Arnold Dr, Morello, Pacheco Blvd, Martinez Amtrak BART Concord, Galindo St, Concord Ave, Bisso Ln, Stanwell Dr, John Glenn Dr, Galaxy Wy, Diamond Blvd, Contra Costa Blvd, Pacheco Blvd, Martinez 19 Amtrak
20 BART Concord, Grant St, Concord Blvd, Clayton Rd, Gateway Blvd, Willow Pass Rd, Sun Valley Blvd, Golf Club Rd, DVC
BART Walnut Creek, N & S California Blvd, Newell Ave, S Main St, Danville Blvd, Railroad Ave, San Ramon Valley Blvd, Danville Park & Ride, Camino 21 Ramon, Fostoria Wy, San Ramon Transit Center
27 North Concord /Martinez Bart, Mason Circle
BART North Concord, Port Chicago Highway, Bates Ave, Commercial Cir, Pike Ln, Arnold Industrial Wy, Marsh Dr, Contra Costa Blvd, Chilpancinco Pkwy, 28 Old Quarry Rd, DVC, Highway 680, Highway 4, Center Ave, VA Clinic, Howe Rd, Pacheco Blvd, Martinez Amtrak BART Dublin, Dublin Blvd, Dougherty Rd, Bollinger Canyon Rd, E Branch Pkwy, Windemere Pkwy, Sunset Dr, Bishop Dr, Executive Pkwy, San Ramon 35 Transit Center
91X BART Concord, Galindo St, Concord Ave, John Glenn Dr, Galaxy Wy, Chevron, Diamond Blvd, Willow Pass Rd, Gateway Blvd, Clayton Rd, Oak St
Shadelands Office Park, Ygnacio Valley Rd, Highway 680, Danville Park & Ride, Crow Canyon Rd, Bishop Ranch 15, San Ramon Transit Center, Camino 92X Ramon, ATT, Sunset Dr, Chevron, Ace Train Station Pleasanton BART Walnut Creek, Ygnacio Valley Rd, Shadelands Office Park, Oak Grove Rd, Kirker Pass Rode, Railroad Ave, Buchanan Rd, Somersville Rd, Fairview Dr, 93X Delta Fair Blvd, Highway 4, Hillcrest Park & Ride
95X BART Walnut Creek, Highway 680, Crow Canyon Pl, Fostoria Wy, Camino Ramon, San Ramon Transit Center
BART Walnut Creek, Highway 680, Chevron, Bishop Ranch 1, Bishop Ranch 3, Bishop Ranch 6, San Ramon Transit Center, Bishop Ranch 15, Annabel Ln, 96X Bishop Ranch 8, Bishop Dr, Sunset Dr BART Dublin, Highway 680, Highway 580, Chevron, Bishop Ranch 1, Bishop Ranch 3, Bishop Ranch 6, San Ramon Transit Center, Bishop Ranch 15, Annabel 97X Ln, Bishop Ranch 8, Bishop Dr, Sunset Dr BART Walnut Creek, N Main St, Highway 680, Sun Valley Blvd, Contra Costa Blvd, Concord Ave, Diamond Blvd., Highway 680, Highway 4, Alhambra Ave, 98X Berrellesa St, Escobar St, Court St, Martinez Amtrak
99X Martinez Amtrak, North Concord / Martinez BART via Pacheco Transit Hub
250 St Mary's College, St Marys Rd, Moraga Rd, Mt Diablo Blvd, BART Lafayette
260 Cal State, East Bay, Concord Bart
310 Concord Bart, Clayton Rd, Kirker Pass
BART Concord, Port Chicago Highway, Salvio St, Mira Vista Terrace, Fry Wy, Clayton Rd, Market St, Meadow Ln, Oak Grove Rd, Treat Blvd, BART Pleasant 311 Hill Route Description Summary
Route # Description Ayers Rd, Concord Blvd, Kirker Pass Rd, Clayton Rd, BART Concord, Oak St, Laguna St, Detroit Ave, Monument Blvd, Mohr Ln, David Ave, Crescent Plaza, 314 Cleaveland Rd, Gregory Ln, Contra Costa Blvd, DVC
315 BART Concord, Port Chicago Highway, Salvio St, Parkside Dr, Willow Pass Rd, Landana Dr, West St, Clayton Rd
BART Pleasant Hill, Oak Rd, Buskirk Ave, Crescent Plaza, Gregory Ln, Contra Costa Blvd, Golf Club Rd, DVC, Old Quarry Rd, Pacheco Blvd, Muir Rd, 316 Arnold Dr, Pacheco Blvd, Morrelo Ave, Martinez Amtrak, Berrellesa St, Alhambra Ave
320 BART Concord, Grant St, Concord Blvd, Clayton Rd, Gateway Blvd, Willow Pass Rd, Diamond Blvd, Concord Ave, Chilpancinco Pkwy, Old Quarry Rd, DVC
BART Walnut Creek, N & S California Blvd, Newell Ave, S Main St, Danville Blvd, Railroad Ave, San Ramon Valley Blvd, Camino Ramon, Fostoria Wy, San 321 Ramon Transit Center- Shops at BR.
335 Dublin BART, San Ramon Transit Via Bollinger Canyon
N Civic Dr, Parkside Dr, Riveria Ave, BART Walnut Creek, Trinity Ave, Oakland Blvd, Boulevard Wy, Tice Valley Blvd, Meadow Rd, Castle Hill Rd, Danville 601 Blvd, Hillgrade Ave,, Crest Ave, Rossmoor Shopping Center Walnut Blvd, Oro Valley Cir, Mountain View Blvd, Rudgear Rd, Stewart Ave, Trotter Wy, Dapplegray Rd, Palmer Rd, Mountain View Blvd, San Miguel Dr, N 602 & S California Blvd, BART Walnut Creek
603 Camino Pablo, Moraga Rd, St Marys Rd, St Mary's College, Mt Diablo Blvd, BART Lafayette
605 N Civic Dr, N Broadway, Lincoln Ave, Mt Pisgah St, Newell Ave, Lilac Dr, S Main St, Creekside Dr
BART Orinda, Orinda Wy, Miner Rd, Honey Hill Rd, Via Las Cruces, Saint Stephens Dr, Orinda Woods Dr, Moraga Wy, Ivy Dr, Moraga Rd, St Marys Rd, St 606 Mary's College, Mt Diablo Blvd, BART Lafayette
608 VA Clinic, Center Ave, Pacheco Blvd, Contra Costa Blvd, Chilpancinco Pkwy, Old Quarry Rd, DVC
BART Concord, Port Chicago Highway, Salvio St, Mira Vista Terrace, Fry Wy, Clayton Rd, Market St, Meadow Ln, Oak Grove Rd, Treat Blvd, Bancroft Rd, 611 Minert Rd
612 BART Concord, Clayton Rd, Ayers Rd, Concord Blvd, Kirker Pass Rd, Washington Blvd, Pennsylvania Blvd, Pine Hollow Rd, El Camino Dr, Michigan Blvd
613 Minert Rd, Oak Grove Rd, Monument Blvd, Detroit Ave, Laguna St, Oak St, BART Concord
614 BART Concord, Clayton Rd, Michigan Blvd, Pennsylvania Blvd, Pine Hollow Rd, El Camino Dr
615 Concord Blvd, Landana Dr., Willow Pass Rd., Parkside Dr., Salvio St., East St., clayton Rd., Oakland Ave., Mount Diablo St., BART Concord
616 Treat Blvd, Bancroft Rd, Minert Rd, Oak Grove Rd, Monument Blvd, San Miguel Rd, Galindo St, Oak St, BART Concord
619 Minert Rd, Oak Grove Rd, Monument Blvd, Mohr Ln, David Ave, Bancroft Rd, Treat Blvd, BART Pleasant Hill
622 Pine Valley Rd, Broadmoor Dr, Montevideo Dr, Alcosta Blvd, Crow Canyon Rd, Tassajara Ranch Rd, Camino Tassajara
Danville Blvd, Stone Valley Rd, Green Valley Rd, Diablo Rd, Hartz Ave, San Ramon Valley Blvd, Sycamore Valley Rd, Camino Tassajara, Tassajara Ranch Rd, 623 Crow Canyon Rd, Anabel Ln Rossmoor Shopping Center, Tice Valley Blvd, Olympic Blvd, Pleasant Hill Rd, Acalanes Ave, Stanley Blvd, Mt Diablo Blvd, BART Lafayette, Happy Valley Rd 625 Upper Happy Valley Rd, El Nido Ranch Rd, Hidden Valley Rd, Acalanes Rd St Mary's College, St Marys Rd, Rohrer Dr, Moraga Rd, Mt Diablo Blvd, BART Lafayette, Happy Valley Rd, Upper Happy Valley Rd, El Nido Ranch Rd, 626 Hidden Valley Rd, Acalanes Rd
635 Bollinger Canyon Rd, Dougherty Rd, Crow Canyon Rd, Tassajara Ranch Rd, Camino Tassajara, Lusitano St, Charbray St
San Ramon Transit Center, Executive Pkwy, Crow Canyon Rd, Bollinger Canyon Rd, San Ramon Valley Blvd, Broadmoor Dr, Alcosta Blvd, Fircrest Ln, Village 636 Pkwy, Dublin Blvd, BART Dublin Alamo Creek Alamo Creek, Monterosso, Ponderosa Colony, BART Walnut Creek Shuttle
712 Bay Point BART, Pleasant Hill BART, T L Berkeley Wy (20th St) + Telegraph Ave
715 Noth Concord, Concord Bart, PleasamyHill BART, Walnut Creek BART, Lafayette BART' TO: O&S Committee DATE: July 27, 2020
FROM: Melody Reebs SUBJ: Fixed Route Reports Manager of Planning
Fixed Route Operating Reports for June 2020
1. Monthly Boarding’s Data The following represent the numbers that are most important to staff in evaluating the performance of the fixed route system. FY19-20 Title Current Month YTD Avg Annual Goal Total Passengers 90,587 238,202 Average Weekday 3,595 10,029 Pass/Rev Hour 5.4 13.2 Standard Goal > 17.0 Missed Trips 0.58% 0.83% Standard Goal < 0.25% Miles between Road Calls 242,190 41,078 Standard Goal > 18,000 * Based on current standards from updated SRTP
Analysis
Average weekday ridership was higher in June (3,595 passengers) than May (2,464 passengers) and lower than Average weekday ridership was higher in August (13,032 pasengers) than July (10,591 passengers) June 2019 (9,975 passengers) or -64%. This is the third full month of the shelter-in-place order that took effect andon March higher 17th than in Augustresponse 2018 to Covid-19. (12,061 passengers) or (8.0%).
Passengers per per hour hour in inJune August was 5.4 was which 16.8 is which higher isthan highe Mayr thanat 4.6 July and atlower 14.8 than and June also 2019 higher when than passengers August 2018per hour when was passengers12.8. per hour was 14.6.
The percentage percentage of of missed missed trips trips in June in August was 0.58% was 0.08%which is which higher is than the the same prior as month the prior of 0.24%. month There (0.08%). were several protests in June, which resulted in street closures and curfews. The number of miles between roadcalls was 35,872 miles in August, lower than the prior month in whichThe number there of were miles 42,438between milesroadcalls between was 242,190 roadcalls. miles Thein June, rolling higher 12 than month the prior average month is in 32,395which there miles betweenwere 49,503 roadcalls. miles between roadcalls. The rolling 12 month average is 41,078 miles between roadcalls.
OfCounty a total Connection 333,015 stopped passengers, collecting 197,065 fares starting passengers on March had 23rdthe to potential allow for to social use di astancing. Clipper Therefore, card aboard all Countypassengers Connection in June were since counted 135,950 as free either rides. used an employee sponsored program or free routes. About 72.0% of the 141,891 potential Clipper card users paid using Clipper during this month. MONTHLY BOARDINGS IV. Staff Reports Operations Data Summary
Fiscal YTD Comparison Fixed Route Boardings Passengers by Revenue Hrs/Miles Service Days Passenger Boardings June 2020 - Fixed Route Boardings 89,562 Revenue Hours - Jun 2020 16,671 Weekdays - Jun 20 22 Jun 2019 17,339 Jun 19 20 Fiscal 2020 YTD 2,858,422 Bus Bridge - 1,025 Revenue Miles - Jun 2020 184,315 Saturdays - Jun 20 4 Jun 2019 198,732 Jun 19 5 Fiscal 2019 YTD 3,252,148 Sundays - Jun 20 4 Jun 19 5 June 2020 Total Boardings 90,587 Passengers per Mile 0.5 Total Days - 2020 30 YTD Trend (12.1%) June 2019 Total Boardings 236,259 Passengers per Hour 5.4 2019 30 Monthly Trend (61.7%)
June 2020 Fixed Route Passenger Total Average June 20 Pass per Average June 19 Pass per Route Destination Information Weekday Saturday Sunday Total Wkdy Sat Sun Rev Hour Wkdy Sat Sun Rev Hour 1 Rossmoor / Shadelands 2,529 2,529 115 4.2 297 10.7 4 Walnut Creek Downtown Shuttle 2,550 410 280 3,239 116 102 70 3.8 874 501 420 21.4 5 Creekside / Walnut Creek 1,591 1,591 72 4.2 504 26.8 6 Lafayette / Moraga / Orinda 1,334 199 82 1,616 61 50 21 1.6 400 65 56 8.5 7 Shadelands / Pleasant Hill / Walnut Creek 1,644 1,644 75 3.5 408 19.2 9 DVC / Walnut Creek 4,261 4,261 194 6.2 386 13.0 10 Concord / Clayton Rd 9,890 9,890 450 10.7 875 20.9 11 Treat Blvd / Oak Grove 2,876 2,876 131 7.1 267 14.4 14 Monument Blvd / Walnut Creek 11,849 11,849 539 9.2 712 12.1 15 Treat Boulevard 2,664 2,664 121 4.1 281 9.6 16 Alhambra Ave / Monument Blvd 9,316 9,316 423 9.4 550 12.2 17 Olivera / Solano / Salvio / North Concord 2,010 2,010 91 5.4 217 12.7 18 Amtrak / Morello / Pleasant Hill 3,192 3,192 145 4.6 280 8.8 19 Amtrak / Pacheco Blvd / Concord 1,442 1,442 66 5.2 121 9.6 20 DVC / Concord 7,512 7,512 341 6.9 847 17.0 21 Walnut Creek / San Ramon Transit Center 4,695 4,695 213 4.1 457 8.8 27 N Concord / Martinez / Masion Circle 158 158 7 1.7 75 15.7 28 Martinez / DVC 1,125 1,125 51 3.4 84 5.3 35 Dougherty Valley 3,227 3,227 147 3.1 541 11.3 91X Concord Commuter Express 530 530 24 4.6 56 10.7 92X ACE Shuttle Express 44 44 2 0.5 155 12.2 93X Kirker Pass Express 373 373 17 2.0 135 8.5 95X San Ramon / Danville Express 409 409 19 2.3 162 18.7 96X Bishop Ranch Express 298 298 14 1.7 506 14.2 97X Bishop Ranch Express 190 190 9 1.8 101 10.9 98X Martinez Express 2,826 2,826 128 4.5 285 10.0 99X Martinez / BART Express 541 541 25 1.7 66 4.6 250 * Gael Rail Service - - - 260 * Cal State East Bay / Concord BART - - 5 0.7 310 Concord Bart / Clayton Rd / Kirker Pass 1,053 844 1,897 263 211 12.5 422 341 16.4 311 Concord / Oak Grove / Treat Blvd / WC 701 492 1,194 175 123 6.5 290 198 9.4 314 Clayton Rd / Monument Blvd / PH 1,515 1,042 2,557 379 261 13.7 464 380 16.1 315 Concord / Willow Pass / Landana 104 80 183 26 20 2.8 56 36 5.6 316 Alhambra / Morello / Pleasant Hill 723 592 1,315 181 148 7.7 315 249 11.4 320 DVC / Concord 518 380 898 129 95 10.7 184 160 16.4 321 San Ramon / Walnut Creek 535 381 916 134 95 6.0 210 159 8.8 335 BART Dublin / San Ramon 309 237 546 77 59 5.2 Alamo Creek * Alamo Creek / BART Walnut Creek 8 8 0 0.0 22 2.7 600's Select Service - - 279 24.9 712 Bay Point / BART PH / Berkeley - - 19 5.1 715 North Concord / Lafayette BART - - - 6 4.1 TOTALS 79,086 6,067 4,410 89,562 3,595 1,517 1,102 5.4 9,975 2,507 2,000 12.8
* Data from LINK Operators ** Seasonal Routes Note: Some statistics may not be available (N/A) at this time. These will be brought current in future reports. TRANSPORTATION and MAINTANCE
Operation Data Summary
2019 2019 2019 2019 2019 2019 2020 2020 2020 2020 2020 2020 12 Month TRANSPORTATION July Aug Sep Oct Nov Dec Jan February March April May June TOTALS Work Days 30 31 29 31 29 30 30 29 31 30 30 30 360 Revenue Hours 17,937 19,812 18,735 20,240 17,333 17,866 18,625 17,402 18,269 10,777 13,097 16,671 206,764 Operator Pay Hours 31,208 32,722 32,797 32,898 30,801 32,209 34,954 29,413 32,290 29,624 31,237 29,168 379,320 Number of Operators 152 152 156 155 158 160 156 155 160 160 159 157 157 Total Chargeable Collisions 16425312NANA00 24 Number of Trips Scheduled 24,582 25,585 23,859 26,848 23,149 23,520 24,429 22,716 24,809 13,998 17,156 21,240 271,891 Number of Trips Missed 19 20 72 13 12 19 15 8 438 930 42 123 1,711 Of Trips Scheduled - % Missed 0.08% 0.08% 0.30% 0.05% 0.05% 0.08% 0.06% 0.04% 1.77% 6.65% 0.24% 0.58% 0.63% On Time Performance % 89% 87% 85% 85% 85% 86% 88% 87% 92% 93% 91% 91% 88% Lifts Operative - Ave % 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Total Road Calls 7 20 12 7 3 16 7 9 17 2 6 12 118 Road Calls for Mechanical 5 12 6 5 2 14 4 3 10 1 4 9 75 Fleet Average Miles between 42,438 35,872 56,774 62,557 129,702 19,259 70,338 86,368 26,745 152,269 49,503 242,190 41,078 Mechanical Road Calls No. Maint. Employees 25 26 25 25 26 26 26 25 24 14 17 21 23 CLIPPER TREND
EMPLOYER/SCHOOL, 42,109
CLIPPER USE, 1,218,955
FREE, 1,200,704 CLIPPER POTENTIAL, 1,615,609
OTHER FARE, 396,655
FREE EMPLOYER / SCHOOL** CLIPPER USE OTHER FARE
CLIPPER TREND* TOTAL EMPLOYER / CLIPPER % OF Month FREE CLIPPER USE OTHER FARE RIDERSHIP SCHOOL** POTENTIAL POTENTIAL Jul-19 251,318 93,324 3,387 154,607 115,097 39,510 74.4% Aug-19 333,015 131,872 4,078 197,065 141,891 55,174 72.0% Sep-19 352,920 147,674 6,139 199,107 147,198 51,909 73.9% Oct-19 368,471 140,953 6,183 221,335 165,437 55,898 74.7% Nov-19 292,286 99,665 5,107 187,515 143,794 43,720 76.7% Dec-19 270,145 97,389 3,871 168,885 128,438 40,447 76.1% Jan-20 293,455 105,085 5,403 182,967 140,127 42,840 76.6% Feb-20 288,592 101,558 4,731 182,303 141,093 41,210 77.4% Mar-20 209,458 84,422 3,210 121,826 95,880 25,946 78.7% Apr-20 47,317 47,317 - - - - May-20 60,858 60,858 - - - - Jun-20 90,587 90,587 - - - - Grand Total 2,858,423 1,200,704 42,109 1,615,609 1,218,955 396,655 75.4% *Clipper implemented 11/01/2015 ** Revise in Summer months to exclude Summer Youth Pass
FREE Free / Mid-Day Free/ BART Mutual Aid
92X-Ace Train / Airport Plaza, UFCW Trust (91X) / St Marys / JFKU / Promo (Summer Youth Pass) & EMPLOYER / SCHOOL CSEB (Rte 260) Route Description Summary
Route # Description Rossmoor Shopping Center, Tice Valley Blvd, Boulevard Wy, Oakland Blvd, Trinity Ave , BART Walnut Creek, Ygnacio Valley, Montego, John Muir Medical 1 Center, N Wiget Ln, Shadelands Office Park
4 BART Walnut Creek, N California Blvd, Locust St, Mt Diablo Blvd, Broadway Plaza, S Main St, Pringle Ave
5 BART Walnut Creek, Rivieria Ave, Parkside Dr, N Civic Dr, N Broadway, Lincoln Ave, Mt Pisgah St, S Main St, Creekside Dr
6 BART Orinda, Orinda Village, Orinda Wy, Moraga Wy, Moraga Rd, St Marys Rd, St Mary's College, Mt Diablo Blvd, BART Lafayette
BART Pleasant Hill, Treat Blvd, Bancroft Rd, Ygnacio Valley Rd, Shadelands Office Park, Marchbanks, BART Walnut Creek, Riviera Ave, Buena Vista, Geary 7 Rd DVC, Contra Costa Blvd, Ellinwood Wy, JFK University, Gregory Ln, Cleaveland Rd, Boyd Rd, W Hookston Rd, Patterson Blvd, Oak Park Blvd, Coggins Dr, 9 BART Pleasant Hill, N Main St, N California Blvd, BART Walnut Creek
10 BART Concord, Clayton Rd, Center St, Marsh Creek Rd
BART Concord, Port Chicago Highway, Salvio St, Mira Vista Terrace, Fry Wy, Clayton Rd, Market St, Meadow Ln, Oak Grove Rd, Treat Blvd, BART Pleasant 11 Hill
14 BART Concord, Oak St, Laguna St, Detroit Ave, Monument Blvd, Mohr Ln, David Ave, Bancroft Rd, Treat Blvd, BART Pleasant Hill
BART Concord, Port Chicago Highway, Salvio St, Parkside Dr, Willow Pass Rd, Landana Dr, West St, Clayton Rd, Treat Blvd, BART Pleasant Hill, Oak Rd, N 15 Civic Dr, Ygnacio Valley Rd, BART Walnut Creek BART Concord, Oak St, Galindo St, Monument Blvd, Crescent Plaza, Cleaveland Rd, Gregory Ln, Pleasant Hill Rd, Alhambra Ave, Berrellesa St, Escobar St, 16 Court St, Martinez Amtrak
17 BART Concord, Grant St, East St, Solano Wy, Olivera Rd, Port Chicago Highway, BART North Concord
BART Pleasant Hill, Oak Rd, Buskirk Ave, Crescent Plaza, Gregory Ln, Pleasant Hill Rd, Taylor Blvd, Morello Ave, Viking Dr, Contra Costa Blvd, DVC, Old 18 Quarry Rd, Pacheco Blvd, Muir Rd, Arnold Dr, Morello, Pacheco Blvd, Martinez Amtrak BART Concord, Galindo St, Concord Ave, Bisso Ln, Stanwell Dr, John Glenn Dr, Galaxy Wy, Diamond Blvd, Contra Costa Blvd, Pacheco Blvd, Martinez 19 Amtrak
20 BART Concord, Grant St, Concord Blvd, Clayton Rd, Gateway Blvd, Willow Pass Rd, Sun Valley Blvd, Golf Club Rd, DVC
BART Walnut Creek, N & S California Blvd, Newell Ave, S Main St, Danville Blvd, Railroad Ave, San Ramon Valley Blvd, Danville Park & Ride, Camino 21 Ramon, Fostoria Wy, San Ramon Transit Center
27 North Concord /Martinez Bart, Mason Circle
BART North Concord, Port Chicago Highway, Bates Ave, Commercial Cir, Pike Ln, Arnold Industrial Wy, Marsh Dr, Contra Costa Blvd, Chilpancinco Pkwy, 28 Old Quarry Rd, DVC, Highway 680, Highway 4, Center Ave, VA Clinic, Howe Rd, Pacheco Blvd, Martinez Amtrak BART Dublin, Dublin Blvd, Dougherty Rd, Bollinger Canyon Rd, E Branch Pkwy, Windemere Pkwy, Sunset Dr, Bishop Dr, Executive Pkwy, San Ramon 35 Transit Center
91X BART Concord, Galindo St, Concord Ave, John Glenn Dr, Galaxy Wy, Chevron, Diamond Blvd, Willow Pass Rd, Gateway Blvd, Clayton Rd, Oak St
Shadelands Office Park, Ygnacio Valley Rd, Highway 680, Danville Park & Ride, Crow Canyon Rd, Bishop Ranch 15, San Ramon Transit Center, Camino 92X Ramon, ATT, Sunset Dr, Chevron, Ace Train Station Pleasanton BART Walnut Creek, Ygnacio Valley Rd, Shadelands Office Park, Oak Grove Rd, Kirker Pass Rode, Railroad Ave, Buchanan Rd, Somersville Rd, Fairview Dr, 93X Delta Fair Blvd, Highway 4, Hillcrest Park & Ride
95X BART Walnut Creek, Highway 680, Crow Canyon Pl, Fostoria Wy, Camino Ramon, San Ramon Transit Center
BART Walnut Creek, Highway 680, Chevron, Bishop Ranch 1, Bishop Ranch 3, Bishop Ranch 6, San Ramon Transit Center, Bishop Ranch 15, Annabel Ln, 96X Bishop Ranch 8, Bishop Dr, Sunset Dr BART Dublin, Highway 680, Highway 580, Chevron, Bishop Ranch 1, Bishop Ranch 3, Bishop Ranch 6, San Ramon Transit Center, Bishop Ranch 15, Annabel 97X Ln, Bishop Ranch 8, Bishop Dr, Sunset Dr BART Walnut Creek, N Main St, Highway 680, Sun Valley Blvd, Contra Costa Blvd, Concord Ave, Diamond Blvd., Highway 680, Highway 4, Alhambra Ave, 98X Berrellesa St, Escobar St, Court St, Martinez Amtrak
99X Martinez Amtrak, North Concord / Martinez BART via Pacheco Transit Hub
250 St Mary's College, St Marys Rd, Moraga Rd, Mt Diablo Blvd, BART Lafayette
260 Cal State, East Bay, Concord Bart
310 Concord Bart, Clayton Rd, Kirker Pass
BART Concord, Port Chicago Highway, Salvio St, Mira Vista Terrace, Fry Wy, Clayton Rd, Market St, Meadow Ln, Oak Grove Rd, Treat Blvd, BART Pleasant 311 Hill Route Description Summary
Route # Description Ayers Rd, Concord Blvd, Kirker Pass Rd, Clayton Rd, BART Concord, Oak St, Laguna St, Detroit Ave, Monument Blvd, Mohr Ln, David Ave, Crescent Plaza, 314 Cleaveland Rd, Gregory Ln, Contra Costa Blvd, DVC
315 BART Concord, Port Chicago Highway, Salvio St, Parkside Dr, Willow Pass Rd, Landana Dr, West St, Clayton Rd
BART Pleasant Hill, Oak Rd, Buskirk Ave, Crescent Plaza, Gregory Ln, Contra Costa Blvd, Golf Club Rd, DVC, Old Quarry Rd, Pacheco Blvd, Muir Rd, 316 Arnold Dr, Pacheco Blvd, Morrelo Ave, Martinez Amtrak, Berrellesa St, Alhambra Ave
320 BART Concord, Grant St, Concord Blvd, Clayton Rd, Gateway Blvd, Willow Pass Rd, Diamond Blvd, Concord Ave, Chilpancinco Pkwy, Old Quarry Rd, DVC
BART Walnut Creek, N & S California Blvd, Newell Ave, S Main St, Danville Blvd, Railroad Ave, San Ramon Valley Blvd, Camino Ramon, Fostoria Wy, San 321 Ramon Transit Center- Shops at BR.
335 Dublin BART, San Ramon Transit Via Bollinger Canyon
N Civic Dr, Parkside Dr, Riveria Ave, BART Walnut Creek, Trinity Ave, Oakland Blvd, Boulevard Wy, Tice Valley Blvd, Meadow Rd, Castle Hill Rd, Danville 601 Blvd, Hillgrade Ave,, Crest Ave, Rossmoor Shopping Center Walnut Blvd, Oro Valley Cir, Mountain View Blvd, Rudgear Rd, Stewart Ave, Trotter Wy, Dapplegray Rd, Palmer Rd, Mountain View Blvd, San Miguel Dr, N 602 & S California Blvd, BART Walnut Creek
603 Camino Pablo, Moraga Rd, St Marys Rd, St Mary's College, Mt Diablo Blvd, BART Lafayette
605 N Civic Dr, N Broadway, Lincoln Ave, Mt Pisgah St, Newell Ave, Lilac Dr, S Main St, Creekside Dr
BART Orinda, Orinda Wy, Miner Rd, Honey Hill Rd, Via Las Cruces, Saint Stephens Dr, Orinda Woods Dr, Moraga Wy, Ivy Dr, Moraga Rd, St Marys Rd, St 606 Mary's College, Mt Diablo Blvd, BART Lafayette
608 VA Clinic, Center Ave, Pacheco Blvd, Contra Costa Blvd, Chilpancinco Pkwy, Old Quarry Rd, DVC
BART Concord, Port Chicago Highway, Salvio St, Mira Vista Terrace, Fry Wy, Clayton Rd, Market St, Meadow Ln, Oak Grove Rd, Treat Blvd, Bancroft Rd, 611 Minert Rd
612 BART Concord, Clayton Rd, Ayers Rd, Concord Blvd, Kirker Pass Rd, Washington Blvd, Pennsylvania Blvd, Pine Hollow Rd, El Camino Dr, Michigan Blvd
613 Minert Rd, Oak Grove Rd, Monument Blvd, Detroit Ave, Laguna St, Oak St, BART Concord
614 BART Concord, Clayton Rd, Michigan Blvd, Pennsylvania Blvd, Pine Hollow Rd, El Camino Dr
615 Concord Blvd, Landana Dr., Willow Pass Rd., Parkside Dr., Salvio St., East St., clayton Rd., Oakland Ave., Mount Diablo St., BART Concord
616 Treat Blvd, Bancroft Rd, Minert Rd, Oak Grove Rd, Monument Blvd, San Miguel Rd, Galindo St, Oak St, BART Concord
619 Minert Rd, Oak Grove Rd, Monument Blvd, Mohr Ln, David Ave, Bancroft Rd, Treat Blvd, BART Pleasant Hill
622 Pine Valley Rd, Broadmoor Dr, Montevideo Dr, Alcosta Blvd, Crow Canyon Rd, Tassajara Ranch Rd, Camino Tassajara
Danville Blvd, Stone Valley Rd, Green Valley Rd, Diablo Rd, Hartz Ave, San Ramon Valley Blvd, Sycamore Valley Rd, Camino Tassajara, Tassajara Ranch Rd, 623 Crow Canyon Rd, Anabel Ln Rossmoor Shopping Center, Tice Valley Blvd, Olympic Blvd, Pleasant Hill Rd, Acalanes Ave, Stanley Blvd, Mt Diablo Blvd, BART Lafayette, Happy Valley Rd 625 Upper Happy Valley Rd, El Nido Ranch Rd, Hidden Valley Rd, Acalanes Rd St Mary's College, St Marys Rd, Rohrer Dr, Moraga Rd, Mt Diablo Blvd, BART Lafayette, Happy Valley Rd, Upper Happy Valley Rd, El Nido Ranch Rd, 626 Hidden Valley Rd, Acalanes Rd
635 Bollinger Canyon Rd, Dougherty Rd, Crow Canyon Rd, Tassajara Ranch Rd, Camino Tassajara, Lusitano St, Charbray St
San Ramon Transit Center, Executive Pkwy, Crow Canyon Rd, Bollinger Canyon Rd, San Ramon Valley Blvd, Broadmoor Dr, Alcosta Blvd, Fircrest Ln, Village 636 Pkwy, Dublin Blvd, BART Dublin Alamo Creek Alamo Creek, Monterosso, Ponderosa Colony, BART Walnut Creek Shuttle
712 Bay Point BART, Pleasant Hill BART, T L Berkeley Wy (20th St) + Telegraph Ave
715 Noth Concord, Concord Bart, PleasamyHill BART, Walnut Creek BART, Lafayette BART'
To: Operations & Scheduling Committee Date: 7/29/2020
From: Melody Reebs, Manager of Planning Reviewed by:
SUBJECT: COVID-19 Fixed-Route Ridership Trends
Background:
In mid-March, a shelter-in-place order took effect in Contra Costa County, along with other Bay Area counties and eventually the entire State of California, in response to COVID-19. The closure of all businesses and activities deemed non-essential had an immediate impact on transit ridership. Average daily ridership dropped as low as 85% below normal levels through most of April. As the County started reopening in mid-May, ridership has very slowly begun to recover.
Systemwide Trends:
The chart on the next page shows the weekly change in systemwide ridership since March 2nd using the prior 4 weeks as a baseline. Weekday ridership had been slowly climbing back up since April. At the end of June, ridership was down about 65% compared to normal levels, or around 4,000 daily passengers.
However, due to the recent rise in COVID-19 cases in the state and county, some businesses that had reopened in June were closed again in mid-July. As a result, weekday ridership has dipped back slightly over the past couple weeks and is now down closer to 70%.
Weekend ridership has been growing at a faster pace since the beginning of April and is currently down about 40% compared to normal levels, or around 1,400 passengers per day. COVID-19 Ridership Trends
Weekday Weekend
10%
0% Shelter -10% - -20% in - Place Order Place -30%
-40%
-50%
-60%
-70%
-80%
-90%
-100% Week 1 (3/2-3/8) 1 Week Baseline (2/3-3/1) Baseline Week 2 (3/9-3/15) Week 5 (3/30-4/5) Week 6 (4/6-4/12) Week 9 (4/27-5/3) Week 14 (6/1-6/7) Week 3 (3/16-3/22) Week 4 (3/23-3/29) Week 7 (4/13-4/19) Week 8 (4/20-4/26) Week 10 (5/4-5/10) Week 15 (6/8-6/14) Week 18 (6/29-7/5) Week 19 (7/6-7/12) Week 11 (5/11-5/17) Week 12 (5/18-5/24) Week 13 (5/25-5/31) Week 16 (6/15-6/21) Week 17 (6/22-6/28) Week 20 (7/13-7/19) Week 21 (7/20-7/26) Route-Level Trends:
The following three charts show monthly ridership trends by route compared to the same baseline period identified previously. Among the weekday routes, Routes 10, 14, and 16 have had the most significant recovery in ridership over the past couple months. These routes travel through more transit-dependent areas, including the Monument Corridor, downtown Concord, along Clayton Rd, and Martinez.
The weekday routes that have experienced the most significant drops in ridership and slowest recovery tend to be more commute-oriented services. These include local Routes 4, 5, 6, and 7, as well as most of the express routes. It should be noted that express service to Bishop Ranch was temporarily discontinued in April, and then limited service was restored on these routes starting in June. Monthly Ridership Trends - Local Routes
Apr-20 May-20 Jun-20
1 4 5 6 7 9 10 11 14 15 16 17 18 19 20 21 27 28 35 0%
-10%
-20%
-30%
-40%
-50%
-60% % Change% from Baseline
-70%
-80%
-90%
-100%
Monthly Ridership Trends - Express Routes
Apr-20 May-20 Jun-20
91X 92X 93X 95X 96X 97X 98X 99X 0%
-10%
-20%
-30%
-40%
-50%
-60%
% Change% from Baseline -70%
-80%
-90%
-100%
Monthly Ridership Trends - Weekend Routes
Apr-20 May-20 Jun-20
4 6 310 311 314 315 316 320 321 335 0%
-10%
-20%
-30%
-40%
-50%
-60%
% Change% from Baseline -70%
-80%
-90%
-100%
As noted previously, weekend ridership has been growing at a faster rate. Similar to the weekday route-level trends, the weekend routes that have had the least significant drops and quickest recoveries in ridership, such as Routes 310 and 314, operate in transit-dependent areas.
These trends indicate a shift in ridership away from the traditional 9-to-5 commute travel patterns, and towards more nonconventional work schedules, which tend to be characteristic of essential workers. Trips to access essential services, such as medical care and groceries, are also likely a significant component of current ridership, and these types of trips tend to be made during what are traditionally off-peak hours, such as midday and weekends. The chart below shows the distribution of weekday ridership by time of day in June compared to February. Whereas ridership used to peak around 7 AM and 3 PM, it now remains much more consistent throughout the day.
Ridership Distribution by Time of Day
Feb 2020 Jun 2020
16%
14%
12%
10%
8%
6%
4%
2%
0% 1 PM 2 PM 3 PM 4 PM 5 PM 6 PM 7 PM 8 PM 9 PM 4 AM 5 AM 6 AM 7 AM 8 AM 9 AM 12 PM 10 AM 11 AM
Regional Trends:
In the San Francisco Bay Area, overall transit ridership was down 84% in May 2020 compared to the same month last year. County Connection’s ridership declines and subsequent recovery trends have been relatively consistent with other local transit operators in the region. In contrast, regional transit providers in the Bay Area, including BART, have experienced more significant drops in ridership and slower rates of recovery. Similar to County Connection’s express routes, this is likely due to the fact that these regional services tend to serve a more traditional commute market, and in particular, one that is able to work from home. The chart below shows the decline in fixed-route ridership in May 2020 compared to the prior year for various operators across the region.
Bay Area Fixed-Route Ridership Comparison (May 2020 vs. May 2019) -100% -90% -80% -70% -60% -50% -40% -30% -20% -10% 0%
County Connection
Tri Delta Transit
WestCAT
Wheels Operators Bay East
AC Transit
MUNI
SamTrans Operators Other LocalOther VTA
BART
Caltrain
Golden Gate
SF Bay Ferry Regional Operators
Source: NTD Monthly Module Adjusted Data Release
Financial Implications:
None.
Recommendation:
None, for information only.
Action Requested:
None, for information only.
To: Operations and Scheduling Committee Date: July 31, 2020
From: Rashida Kamara, Manager of Accessible Services Reviewed by:
SUBJECT: Paratransit Report COVID-19 Update #4
Background:
For the past four months since the shelter in place order issued by the California Governor, paratransit ridership has dropped over 80%. LINK with its contractor have made adjustments to the services we have been providing. Staff has provided monthly update on services that include, meal deliveries, lunch deliveries for school students and transporting COVID positive passengers for the County health department.
Service Trends: We have documented below the sheer volume of community engagement we have been able to accomplish since COVID-19 impacted our normal Paratransit services. As you can see over the past 6 months normal Paratransit trip volume dropped. The month of February was normal although it’s the shortest month. In March, we normally would have seen an increase in Paratransit ridership, but as of March 16, 2020, we saw a sharp decline due to COVID-19. The beginning of April saw the lowest recorded month in Paratransit riders, but then we started to see an increase in ridership as the County started to reopen. Meals on Wheels delivery continued to rise with a slight decrease in June when Paratransit rides started to increase. Staff will continue to monitor regular Paratransit service, as we are eager both to continue serving our community in our traditional ways safely while offering them alternatives services to fill their needs.
CCCTA SIP Service Modes
ADA COVID-19 LUNCH MOW Service Modes January 11,079 0 0 0 12,000 February 10,606 0 0 0 10,000 March 6,402 0 0 28 April 1,827 40 446 2,346 8,000 May 1,984 26 1,045 2,817 6,000 June 2,372 38 1,762 2,759 4,000 2,000
0 January February March April May June
ADA COVID-19 LUNCH MOW
County Connection and County Health Department Training Health and Safety Training update.
County Connection hosted a health and Safety training session via zoo to discuss and answer pressing questions regarding transit’s service continuation process. This training session was recorded and CCCTA extended invitations to all the transit agencies in the region. The purpose of the training was to hear directly from the health department on how to incorporate health and safety measures in order to resume some of our normal activities, like fare collection, front door boarding, exemptions from face covering under the ADA and field reliefs to name a few.
Recommendation: None for Information only
To: Board of Directors Date: August 13, 2020
From: Rashida Kamara, Manager of Accessible Services Reviewed by:
SUBJECT: Regional Transfer trips and COVID-19 Demonstration project
Background:
In September of 2019, staff informed the O&S committee of their desire to implement a pilot program in which Regional ADA Paratransit Transfer passengers would only use one service provider to travel across several service areas. For example, if a passenger travels from Antioch to Oakland, they must take three coordinated trips starting with Tri-Delta, transferring to LINK, then transferring to East Bay Paratransit. Below is a description of how Regional Transfer trips are currently being processed.
All Regional Transfer trips are coordinated in advance and require special booking procedures. These procedures include the passenger calling their home agency, requesting the trip to the final destination, then the agency having a dedicated person coordinate the trip with a partner agency. This process can take anywhere from 2 to 7 days to complete. The passenger is then notified of the multiple pick-up times, multiple meet locations, multiple fares (especially if they have a three-legged trip) and multiple policies that govern each transit agency. On the day of service, travel is especially problematic as each agency deals with driver shortage, miss communication if the passenger misses one leg of the trip, long hold times on the phones to dispatch, and rebooking trips when the passenger is not ready for multiple agencies. The biggest issue is long wait times at the various meet points, especially when the passenger is on- board waiting for the other transit agency. The driver wait times, range from 10 minutes to 120 minutes at a time.
For passengers waiting to go to specialized appointments, they face frustration and anxiety wondering when the next vehicle is coming. For transit providers, there is a drain on resources as drivers are held captive at the meet point and cannot move to their next pick-up or are instructed to take passengers back home or all the way to their destination, potentially taking the driver outside of the service area. This is extremely costly by way of resources, driver/dispatcher time and passenger dissatisfaction
One Seat Ride Concept:
Providing the trips in the manner in which they are currently provided is still compliant with the ADA, but not very efficient for the agencies, nor does it provide reasonable customer service. As a result, County Connection was working on a project to provide a “One Seat Regional Ride”.
Under the “One Seat Regional Ride” program, a rider will book a regional ride with one agency, the trip will be put into one database, the passenger will pay one fare and one service provider will take the passenger from point A to B without waiting or transferring.
In an effort to build this program, County Connection has approached Tri-Delta, WestCat, East Bay Paratransit and LAVTA. Each agency has expressed an interest in this solution. County Connection will continue to collaborate with them on developing a Pilot program that will mitigate many of the problems we currently experience. County Connection has vetted this concept with CCHS (County Costa Health Services) as well as CCTA and we have received positive feedback.
Regional Transfer Trips and COVID-19
In an effort to slow the spread of the COVID-19 virus, the CDC, State and County health departments have mandated the need for face coverings, frequent handwashing, social distancing of 6ft or more, sanitization of frequently touched places and viewing others as potential carriers. This has put an enormous strain on public transportation and has even changed the landscape of Paratransit use. Paratransit has been reduced to carrying just one passenger at a time, and even though transfer trips have been reduced significantly, the risk of compromising a driver and a passengers safety during a transfer trips is twice if not three times higher than a single trip. As described above, these trips require special handling. With the process in place to manage regular paratransit trips under COVID-19 protocols is twice as time consuming as regular trips. Passengers are now having to increase their contact with drivers for one trip. Contact tracing with multiple drivers and multiple passengers are increased with Regional Transfer trips.
As a result, staff has asked our contractor to start performing direct regional trips across service areas. We have engaged the various transit agencies in this effort, and they agree that performing these services, would minimize exposure for the riders and drivers. It will also help with contact tracing and streamline the regional trip transfer process by significantly reducing the amount of travel time on the van. This is a demonstration process that was already pitched but made a priority due to the health and safety concerns of all involved.
Recommendations:
The O&S committee and staff requests the board of directors formally approve this pilot project.
Action Requested:
The O&S committee and staff request the Board of Directors adopt resolution number 2021- 006.
Financial Implications:
The cost of each trip will be divided by each participating agency and billed according to our current agreement with our contractor. Currently we are using miles driven in each participating agency’s service area, plus the cost of fuel, as a way to separate cost. Implementing this pilot is the only way to capture the true cost which will be brought to the board for review in a future meeting.
Attachments:
Attachment 1 – February, March and April Regional Trips Report 2020
Attachment 2- One Seat Regional Trip Information Flyer
Attachment 3-Resolution # 2021-006
TRANSFER TRIP REPORT TRANSFER TRIP REPORT TRANSFER TRIP REPORT FEBRUARY 2020 MARCH 2020 APRIL 2020
% of all % of all % of all AGENCY TRIPS trips AGENCY TRIPS trips AGENCY TRIPS trips Benicia Breeze 00%Benicia Breeze 00%Benicia Breeze 00% East-Bay 477 4% East-Bay 313 5% East-Bay 102 17% MTM (Wheelz) 92 1% MTM (Wheelz) 40 1% MTM (Wheelz) 22% Tri-Delta 411 4% Tri-Delta 288 4% Tri-Delta 96 16% West-Cat 106 1% West-Cat 77 1% West-Cat 31 4%
Total Trips: 1086 10% Total Trips: 718 11% Total Trips: 231 11%
TRIPS Benicia TRIPS Benicia TRIPS Benicia West‐Cat Breeze West‐Cat Breeze West‐Cat Breeze 10% 0% 11% 0% 13% 0%
East‐Bay East‐Bay East‐Bay 44% 44% 44% Tri‐Delta Tri‐Delta 38% 40% Tri‐Delta 42% MTM MTM MTM (Wheelz) (Wheelz) (Wheelz) 1% Benicia Breeze 8% Benicia Breeze 5% Benicia Breeze East‐Bay East‐Bay East‐Bay MTM (Wheelz) MTM (Wheelz) MTM (Wheelz) Tri‐Delta Tri‐Delta Tri‐Delta West‐Cat West‐Cat West‐Cat * The percentage on the Chart is based on the * The percentage on the Chart is based on the * The percentage on the Chart is based on the number of trips divided by Total Trips (10,606) number of trips divided by Total Trips (6,402) number of trips divided by Total Trips (1,827) It’s as easy as
Reserve Your One-Seat Ride Today! Introducing a new premium service that allows you to travel between participating partner transit authority service areas without having to transfer, saving time and hassle!
1. Call 925-680-2134 to reserve your one-seat ride 2. Pay the driver your total agreed upon fare 3. Travel your One-Seat Ride directly to your destination in a clean, socially distanced and passenger limited vehicle!
●● We are discounting the premium fare level during a 3-6 month pilot project period to gauge interest and demand during the pandemic
●● Temporarily, the total fare is simply the paratransit fare for each transit agency covered by your One-Seat Ride
●● View the status of your One-Seat Ride at all times using the MyTransitManager App
Participating Agencies:
Watch for additional agencies to join soon!
RESOLUTION NO. 2021-006
BOARD OF DIRECTORS CENTRAL CONTRA COSTA TRANSIT AUTHORITY STATE OF CALIFORNIA
* * *
APPROVING A ONE-SEAT RIDE PARATRANSIT PILOT PROGRAM AND AUTHORIZING THE GENERAL MANAGER TO EXECUTE A MEMORANDUM OF UNDERSTANDING REGARDING THE IMPLEMENTATION OF THE PILOT PROGRAM
WHEREAS, the County of Contra Costa and Cities of Clayton, Concord, the Town of Danville, Lafayette, Martinez, the Town of Moraga, Orinda, Pleasant Hill, San Ramon and Walnut Creek (hereinafter "Member Jurisdictions") have formed the Central Contra Costa Transit Authority ("CCCTA"), a joint exercise of powers agency created under California Government Code section 6500 et seq., for the joint exercise of certain powers to provide coordinated and integrated public transportation services within the area of its Member Jurisdictions;
WHEREAS, in 2019, a global outbreak of an infectious respiratory disease caused by a novel coronavirus ("COVID-19") reached the United States and public health organizations subsequently provided guidance on COVID- 19 infection prevention and disease control;
WHEREAS, as a result of the COVID-19 pandemic, CCCTA, along with the Livermore Amador Valley Transit Authority ("LAVTA"), East Bay Paratransit, the Western Contra Costa Transit Authority ("West Cat"), and the Eastern Contra Costa Transit Authority ("Tri-Delta") desire to partner to conduct a 90-120 day pilot program (“Program”), whereby the parties' paratransit customers may voluntarily book a one seat regional ride, rather than transferring between several different agencies' paratransit service providers;
WHEREAS, CCCTA will be the lead agency, administering the Program through its paratransit provider, and CCCTA's paratransit provider will be compensated pursuant to terms of the agreement between the parties ("Memorandum of Understanding");
WHEREAS, the Operations and Scheduling Committee recommends approving the Program and authorizing the General Manager to execute the Memorandum of Understanding implementing the Program.
NOW, THEREFORE BE IT RESOLVED that the Board of Directors of the Central Contra Costa Transit Authority hereby approves the one-seat regional paratransit pilot program; and
BE IT FURTHER RESOLVED that the General Manager is authorized to execute a Memorandum of Understanding implementing the Program and to take any other actions necessary to implement the Program.
Regularly passed and adopted this 20th day of August 2020, by the following vote:
AYES:
NOES:
ABSTAIN:
ABSENT:
16781051.1
______Candace Andersen, Chair, Board of Directors
ATTEST:
______Lathina Hill, Clerk to the Board
16781051.1