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Annual Report 2016-17 2 PTA Annual Report / About This Report Annual Report 2016-17 2 PTA Annual Report / About this Report To the Hon. Rita Saffioti MLA Minister for Transport; Planning; Lands In accordance with section 63 of the Financial Management Act 2006 (WA), I submit for your information and presentation to Parliament, the annual report of the Public Transport Authority of Western Australia for the year ended 30 June 2017. It has been prepared in accordance with the provisions of the Financial Management Act and any other relevant written law. Richard Sellers Chief Executive Officer Photo: Stephen Endicott, N&I About this report Performance management framework This annual report covers the performance To honour the Government’s vision for Western of the Public Transport Authority (PTA) and Australia, the PTA has targeted two outcomes: our operating areas. We fulfil our reporting obligation by identifying the relevant • An accessible, reliable and safe public strategic outcomes and our contribution to transport system. them in 2016-17 through: • Protection of the long-term functionality of the • operational reports that summarise the rail corridor and railway infrastructure. performance of our services and business Indicators of success in achieving the first of activities. these outcomes are based on patronage and • governance and compliance reports. service provision, accessibility, reliability, customer satisfaction, safety and cost efficiency. • audited key performance indicators. For the second outcome, success results from • audited financial statements. quality management of the railway corridor and residual issues of the rail freight network, which was leased to private sector operators in 2000. Refer to the key performance indicators. PTA Annual Report / Contents 3 Contents About this report ............................................. 2 03 Governance and compliance ............. 74 Contents .......................................................... 3 3.1 Bus safety ................................................. 74 Chief Executive Officer’s overview ............... 4 3.2 Rail safety ................................................. 75 Managing Director’s overview ....................... 6 3.3 Occupational safety, health and injury management ................................... 79 01 Corporate Snapshot .............................. 8 3.4 Risk management .................................... 82 1.1 Organisational profile ................................... 9 3.5 Corridor lease agreement compliance ....... 83 1.2 Organisational structure ............................. 10 3.6 Other legal and policy requirements ......... 84 1.3 Cases in point: 2017 spotlight ................... 16 3.7 Other governance and financial 1.4 Financials at a glance ................................ 17 disclosures ............................................... 88 02 Operational Report .............................. 18 3.8 Independent auditor’s report ..................... 91 2.1 Our services .............................................. 19 3.9 Key performance indicators ...................... 95 2.1.1 Metro (Transperth) ............................... 19 04 Financial Report ................................ 124 2.1.2 Regional (Transwa) .............................. 27 4.1 Financial Statements ............................... 125 2.1.3 Regional (TransRegional) ..................... 30 Glossary of terms ....................................... 190 2.1.4 Regional (orange school buses) .......... 32 2.2 Fares and other revenue .......................... 36 2.2.1 Metro .................................................. 36 2.2.2 Regional ............................................. 39 2.3 PTA in the community ............................... 40 2.3.1 Customer satisfaction ......................... 40 2.3.2 Passenger safety and security............. 46 2.3.3 Accessible services ............................. 48 2.3.4 Communicating with our customers .... 52 2.3.5 Environment and sustainability ............ 54 2.4 Infrastructure delivery ............................. ... 55 2.4.1 Planning for the future ......................... 55 2.4.2 Major projects ..................................... 56 2.4.3 Network maintenance and upgrades .. 59 2.5 Our people ............................................... 66 4 PTA Annual Report / Chief Executive Officer’s Overview The Perth Busport has set new State Chief Executive and National standards. Not only is it fully underground - a first for Perth - it is also Officer’s overview Australia’s first bus station to work more like an I am proud to present the Public Transport airport, with buses departing from different stands Authority’s 2016-17 Annual Report. for each trip to maximise efficiency. I am pleased to also present the Transport This project has been pivotal in transforming Portfolio’s Connecting People and Places public transport across the metropolitan area 2016-17 publication, which is available on and will help to manage Perth’s public transport PTA’s website. demands for at least the next 30 years. As we review the last 12 months, I would like to The start of construction on one of the PTA’s acknowledge the PTA team for their dedication largest infrastructure projects, the Forrestfield- and commitment during a time of changing Airport Link and the official opening of the $72 priorities and stakeholder interests. million, multi-modal Aubin Grove Station also took place during the reporting period. Our achievements over the past year are a testament to the passion and drive of our people During 2016-17 we continued to take a holistic to deliver a public transport network that Western view of the key role that transport plays in our Australians choose to use. State’s continued economic growth. We have specifically focussed on the considerable benefits Results from the 2016 Transperth and Transwa offered by a cohesive, integrated approach to passenger satisfaction surveys reflect that we the planning, investment and delivery of WA’s are operating at an all-time high and show transport system. consumers believe we are successfully delivering both metropolitan and regional public transport We worked closely with our portfolio partners, services. the Department of Transport and Main Roads Western Australia, to plan transformational This was again supported by the national projects and ensure we are maximising the use consumer research company, Canstar, declaring of existing infrastructure and services to keep the Transperth the winner of its City Trains - Most State moving. Satisfied Customers award for the fifth time in succession. This approach is clear in Transport @ 3.5 Million: the Perth and Peel Transport Plan for 3.5 Million These results reflect the PTA’s commitment to People and Beyond. providing safe, customer-focussed, efficient public transport services and our ability The plan, released in February 2017, identifies the to continuously adapt to the needs of an long-term infrastructure requirements, network increasingly diverse WA community. optimisation and travel demand management strategies needed to keep Perth and Peel moving It has been an exciting year for the PTA and one as it grows towards a population of 3.5 million that has seen a number of major milestones people. reached in the delivery of new stations, railway lines, bus routes and customer services. We have already proven that by working collaboratively we can deliver services that work The year kicked off with the official opening of smarter, make people’s lives easier and get them the world-class $217 million Perth Busport. The where they want to go. project was the pinnacle of the innovative Perth City Link project, which started with the sinking of In the coming year, PTA and its portfolio partners the Fremantle Line in 2013 and demolition of the will continue to work together to review and Wellington Street Bus Station in 2014. revise the plan to include the State Government’s METRONET rail and land use planning initiatives. PTA Annual Report / Chief Executive Officer’s Overview 5 The integrated transport solution for Perth Stadium will be no different with rail, bus, pedestrian and road projects underway to ensure the safe and efficient movement of patrons to and from the new Stadium when it opens in early 2018. As my first year as Chief Executive Officer comes to a close, it is clear that this is an exciting time for the Agency and our portfolio partners. There are many planned projects and innovative changes that will provide significant benefits to WA communities and the State’s economy over the coming years. It is a privilege to lead such an organisation and have the opportunity to showcase some of the Agency’s achievements over the past 12 months. I look forward to what I’m sure will be another productive year for transport in Western Australia in 2017-18. Richard Sellers Chief Executive Officer Photo: Keyvan Sheikh, N&I 6 PTA Annual Report / Managing Director’s Overview core market – CBD commuters – but is still Managing Director’s around 145m. overview Despite the pressure generated by this explosion of passenger numbers, the quality The Public Transport Authority is on the brink of of service remained high, and continues to do one of the more exciting periods in our history. so. Transperth is among industry leaders in On the one hand, that’s not saying much – our compliance with disability accessibility provisions history doesn’t go back all that far. On another and has been independently recognised as level, it’s a very big call – while we’ve been around having Australia’s
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