Frequently asked questions

Frequently asked questions 5 How do I get The Lancet App? What is available on there? 1 How do I become a registered user of the website? The Lancet App can be downloaded for free from the iTunes App Store The App enables you to download and access our journals’ content on the Registration is straightforward and takes moments to complete. Just move, further information about the App and how to access it is here. click on ‘Register’ on thelancet.com homepage and you will be guided through registration steps. This will enable you to access free content 6 How do I buy an article or articles? (editorials, correspondence, news/arts, and selected research articles). This applies to non-subscribers only. First, register with thelancet.com 2 How do I activate my subscription against my (see Registration information above). To purchase an article click on the online account? Do I need to do this every year? article in question and follow the steps to pay by credit card. The unit price is $31 per item. Alternatively sign up to a specific specialty To activate your subscription, follow the step-by-step instructions collection or subscribe for full access to our journals. below. If you have not yet registered you will be asked to register as part of the activation process. You will only need to register once, however 7 How do I subscribe to a Collection? you will need to activate your online access each time you renew your Select the collection(s) you are interested in by browsing our Clinical and subscription. Online only subscriptions must be renewed online and the Global Health portals and follow the registration steps. access is given automatically. The instructions for activating your online access are as follows: 8 How do I submit a letter for publication? Letters for publication need to be submitted via Elsevier’s Electronic • Visit www.thelancet.com/activate Submission system. • Enter your Subscriber Number and click ‘Go’ • If you are not yet registered at TheLancet.com you will be Guidelines on requirements for letter submissions are detailed in asked to register at this point Information for Authors. • Fill in the required information • Click on ‘I Agree/Continue’ tab on the bottom right hand side 9 How do I listen to a podcast? of the page All podcasts can be browsed from our Audio section. The latest podcasts • If you already have a username and password enter these and are available to play in the audio player on the Audio page. There is also click ‘Login’ the option to download podcasts to your computer.

During the registration process you will be prompted to create a You can also subscribe to our journal podcast feeds on this page. password. Your password will be case sensitive and must be a minimum Alternatively you can subscribe to our podcasts via the iTunes store. of five characters in length with no spaces. Use only characters a-z, A-Z, 0-9, and -, _, and @. (Example = 12abc). For security reasons, please try 10 How do I search/browse content in my to use a combination of upper and lower case letters as well as numbers. specialty area? 3 What is the difference between a personal and The content of our journals is browseable by specialty. For clinical areas institutional subscription? visit the Clinical Hub and browse the topic(s) you are interested in; you can also subscribe to our collections here. Collections contain all research A personal subscription to The Lancet (either print and online, or online articles and reviews in all specialties back to 2006. only) is available to individual subscribers with subscription via thelancet.com 11 How do I search for content on the site?

Institutional subscriptions are available for all The Lancet journals in The search engine on the site can help you retrieve information in a print. This applies to libraries, institutions and individuals whose variety of ways: a ‘simple search’ should be used for general search queries. employers pay for their subscription. Please check the rate card for more If you want to do a more specific search, or filter your search by publication, information. and/or year, and/or journal section click on the ‘Advanced Search’ link.

Institutional subscriptions to all The Lancet journals online are available 12 How do I find out what content is free via SciVerse ScienceDirect. More information on licenses and access is without subscription? available on the SciVerse ScienceDirect information site. Please refer to our Access for Readers information.

4 What is included in my subscription? Additionally, visit the Global Health area, here all content is free to With either a full (print and online) or online only subscription you can access. Our journal’s also select other content for free access, if you have access full text of all content in the Lancet journal(s) that you have registered with thelancet.com, you can determine if content is free by subscribed to. clicking on ‘full-text’ : if payment is required a message will appear asking for your payment details. You can also access supplementary content including online-only content (eg, online-only seminars, letters, and correspondence), web- 13 How do I find out about information for extra appendices to research articles, and multimedia content including medical students? audio podcasts and web video. Visit The Lancet Student to find items of interest to medical students.

www.thelancet.com Frequently asked questions

14 How do I follow The Lancet journals on 17 How do I ask permission to reproduce a figure Twitter or Facebook? or image from a Lancet journal? Our social media links are as follows: Please contact Elsevier Permissions Department: T: +44 (0)1865 84333 Facebook and Twitter e-mail: [email protected] Sign up to our Facebook and Twitter feeds to keep up to date with news 18 How do I contact the Editorial offices? and events. 15 How do I purchase a back copy of a journal? Please e-mail: [email protected] with any general editorial queries, and for other contact details see Contact Us on the main website. Please contact Customer Services as follows: 19 How do I make a complaint? Europe and Rest of World: T: +44 (0)1865 843077 e-mail: [email protected] Please e-mail [email protected] and our Ombudsman North America: (Toll Free) +1 (800) 462 6198 [email protected] (Direct) +1 (314) 447 8057Direct E-mail: [email protected] 16 How do I ask permission to reprint all or part of an article? Please contact Elsevier Permissions Department: T: +44 (0)1865 84333 e-mail: [email protected]

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