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Interviewer's Manual

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Interviewer's Manual Continuous Statistics Division Interviewer’s Manual National Survey of Job positions with Private Establishments in Costa Rica in the Services Sector 0 Foreword The Survey of Job Positions at Private Establishments in Costa Rica is a statistical operation implemented by the National Statistics and Census Institute (INEC), whose goal is producing information about the national labor market. This survey shall consult the characteristics of the work positions required in the services sector on an annual basis, as well as their training and recruitment profile and vacant positions. Thus, INEC responds to a need for improvement and enhancement of the country’s work statistics. This instruction manual represents a detailed guide for the personnel in charge of collection, for the Survey of Job Positions at Private Establishments, whose tasks shall be compiling information of the units included within the work sample. It contains the most relevant methodological aspects and specific instructions to complete the statistical operation questionnaire, to be first applied in 2018. The interviewer shall carefully read this manual and raise questions as the training process develops. Similarly, shall consult each time there are doubts at the moment of carrying out the interview at the establishments. 1 Contents Foreword ............................................................................................................................................. 1 Abbreviations and acronyms ............................................................................................................... 6 1. INTRODUCTION ........................................................................................................................... 7 1.1. Background.......................................................................................................................... 7 1.2. Importance .......................................................................................................................... 8 1.3. Objectives .......................................................................................................................... 10 2. DEFINITION OF TERMS .............................................................................................................. 10 3. GENERAL ASPECTS FOR THE COLLECTION PROCESS PERSONNEL ............................................. 24 3.1. National Statistics and Census Institute ............................................................................ 24 3.1.1. INEC’s Mission ........................................................................................................... 27 3.1.2. INEC’s Vision .............................................................................................................. 27 3.1.3. Institutional values .................................................................................................... 27 3.2. INEC’s officials ................................................................................................................... 28 3.2.1. Rights of the officials ....................................................................................................... 28 3.2.2. Obligations of the officials and coordinators .................................................................. 30 3.2.3. Prohibitions of the officials ............................................................................................. 33 3.3. Interview personnel .......................................................................................................... 34 4. METHODOLOGICAL ASPECTS .................................................................................................... 37 4.1. Study unit .......................................................................................................................... 38 4.2. Economic sector ................................................................................................................ 38 4.3. Size .................................................................................................................................... 38 4.4. Geographical scope ........................................................................................................... 39 4.5. Economic activity .............................................................................................................. 39 5. ORGANIZATION OF THE DATA COLLECTION PROCESS .............................................................. 43 5.1. Data collection process for the interviewer ...................................................................... 43 5.2. Data collection methods in the field ................................................................................. 48 5.2.1. Personal visit to the establishment ........................................................................... 48 5.2.2. Phone call .................................................................................................................. 48 5.2.3. E-mail ......................................................................................................................... 49 5.3. Procedure for advances and settlements ......................................................................... 50 2 5.3.1. Procedure for advances ............................................................................................ 50 5.3.2. Procedure for settlements ........................................................................................ 51 6. QUESTIONNAIRE OF THE SURVEY ............................................................................................. 53 6.1. Section A: Establishment’s data ........................................................................................ 53 6.1.1. Questions A1. Identification and location data of the establishment ...................... 54 6.1.2. Questions A2. Identification data of the main company .......................................... 59 6.1.3. Questions A3. Contact data ....................................................................................... 60 6.1.4. Example for completing section A............................................................................. 61 6.2. Section B. Characteristics of the work positions at the establishment ............................ 69 6.2.1. Question B1. Job title ................................................................................................ 70 6.2.2. Question B2. Number of workers.............................................................................. 71 6.2.3. Question B3. Minimum formal education required for the position ........................ 71 6.2.4. Question B4. Further requirements and knowledge for the position ...................... 79 6.2.5. Question B5. Skills required for the position ............................................................ 81 6.2.6. Question B6. Recruitment of personnel without experience ................................... 89 6.2.7. Question B7. Positions difficult to fill ........................................................................ 89 6.2.8. Question B8. Why was a position difficult to fill? ..................................................... 90 6.2.9. Question B9. Main tasks of the job title .................................................................... 91 6.2.10. Question B10. Observations to each position ........................................................... 94 6.2.11. Example for completing section B. ............................................................................ 96 6.3. Section C. Training of personnel during the I quarter 2018 .............................................. 99 6.3.1. Questions C1. Training of personnel at the establishment ....................................... 99 6.3.2. Questions C2. Positions receiving training .............................................................. 102 6.3.3. Example for completing section C of the questionnaire, without training ............. 106 6.3.4. Example for completing section C of the questionnaire, with training .................. 108 6.4. Section D. Recruitment of personnel during the I quarter 2018 .................................... 112 6.4.1. Question D1. Recruitment of personnel at the establishment ............................... 112 6.4.2. Questions D2. Positions recruited at the establishment ........................................ 113 6.4.3. Example for completing section D of the questionnaire ........................................ 115 6.5. Section E. Vacant positions during the I quarter 2018 .................................................... 117 6.5.1. Question E1. Vacant positions at the establishment .............................................. 118 6.5.2. Questions E2. Characteristics of new vacant positions at the establishment ........ 120 6.5.1. Questions E3. Characteristics of existing vacant positions ..................................... 122 3 6.5.2. Questions E4. General questions about vacant positions difficult to fill ................ 124 6.5.3. Example for completing section D of the questionnaire ........................................ 129 6.6. Section F: Expectation for work positions ....................................................................... 135 6.6.1. Question F1. Highest demand work positions ........................................................ 136 6.6.2. Question F2. Lowest demand work positions ......................................................... 138 6.6.3.
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