Position Description Central Gippsland Health Service

Service: Environmental Services Position Title: Orderly/Cleaner Classification level: KG4/IJ1 Reports to: Environmental Services Manager The Service: The structure: Central Gippsland Health Service (CGHS) is the major provider of health and residential aged care services in the Wellington Shire with more than 70 acute beds: 180 high and low care residential aged care beds, as well as 15 Director of Nursing independent living units. Acute services are situated at Sale (incorporating an Operating Suite, Emergency Department, Critical Care Unit, Obstetrics, Level 2 Nursery and Paediatric services) with some acute beds located at Maffra and Heyfield.

CGHS is an integrated health service providing a wide Environmental Services range of primary health and community support services; Manager including Home and Community Care (HACC) throughout the Shire of Wellington with community centres at Maffra, Sale, Heyfield, Rosedale and Loch Sport, and residential services at Sale, Maffra and Heyfield.

The Environmental Services Department is responsible for Orderly/Cleaner providing many and varied services to all areas of Central Gippsland Health Service.

Services include:  Portering services, linen collection and delivery, patient/specimen/histories transfers  All aspects of housekeeping /cleaning  Ensuring that the CGHS campuses meet the Victorian Government's hospital cleaning standards.  Effective waste management of both clinical and general waste and carrying out waste audits.  Supporting a safe and secure environment for patients, visitors and staff.

Approximately 900 staff fill the equivalent of 620 Full Time positions.

Decision making / delegation This position is at operational level and will have input into planning and decision making processes as part of the service team. This position reports to the Environmental Services Manager who holds a delegated authority to the level of Department Head/Manager in accordance with “CGHS Instrument of Delegation”. Also reporting to Nurse Unit Manager of relevant unit when performing Cleaning duties in the ward area.

The work context: The Orderly/Cleaner works collaboratively in a team environment that requires the incumbent to interact effectively within the Environmental Services Department and more broadly with staff and patients from CGHS

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in the conduct of the Hospital Attendant function. The purpose of the position: The position scope is to contribute to the maintenance of a clean and safe environment for patients, staff and visitors to CGHS whilst achieving and maintaining high standards of quality care and service, reliability and safety, upholding and fulfilling the organizations vision, mission and values. This will occur within the principles of care coordination, where patients/clients/residents have access to a highly coordinated health care and community support system.

The key responsibilities of the role:

Specific Responsibilities

 Undertake all scheduled duties according to the position description.  Undertake duties in accordance with the cleaning and infection control standards.  Safe and timely transportation of patients within the health service.  Cleaning of various areas in the health service as nominated by the Environmental Services Manager  Waste collection/disposal  Furniture removal  Pest control, as directed  Adherence to no-lift techniques including patient and trolley transfers.  Restocking environmental services supplies  Ensuring the departments equipment, furniture and facilities are maintained in good working order  Follow CGHS procedures for making arrangements for necessary repairs and maintenance.  Working with chemicals and cleaning equipment in line with OH&S and infection control guidelines.  Ensure appropriate standards are met when cleaning equipment and/or blood spills.  Transporting of beds and equipment throughout the hospital.  Escort staff to and from the hospital as requested.  Monitor and support the security of the health service environment.  Assist in the management of disruptive patients/visitors in line with CGHS guidelines  Completion of checklists, quality audit tools as required  Transportation of deceased persons to mortuary and if required prepare deceased persons for viewing  Maintain an effective process of care when confronted with differing values and beliefs.  Liaise with others to ensure that the rights of individuals/ groups are maintained.  Liaise with others to ensure that the spiritual, emotional and cultural needs of individuals/groups are met.  Participate in team meetings  Ensure communication, reporting and documentation are timely and accurate.

 There may be department specific requirements that are not described above

Generic Responsibilities  Work collaboratively with all members of the multidisciplinary team to facilitate integrated person- centred care leading to timely and effective client discharge.  Actively participate in quality activities and accreditation processes in accordance with standard practice.  Manage OH&S consistent with overall OH&S programs, policies and procedures within CGHS and also: look after your own health; look out for the health and safety of others in the workplace; follow safe work practices; report hazards and injuries; participate in agency health promotion initiatives and

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support healthy lifestyle choices for staff  Contribute extensively to the development of an annual capability development plan designed to support you to:  achieve your personal goals and objectives;  live ethically within your personal value system; and  enthusiastically support CGHS to achieve our strategic and service delivery goals and objectives  Support patient, client and community participation in decisions in all aspects of the service  Work within agency policies, procedures and code of conduct  Participate in mandatory education as it relates to your specific roles and responsibilities. This may include: o Fire Safety o Manual Handling / Back Care o Minimal/No Lift (As appropriate) o CPR (As appropriate) o Infection Control – as it relates to the employees designated work role o Others

Typical work schedule: Covering all shifts (day, night, weekdays, weekends and public holidays) as stated in individual contract 0700hrs – 1900hrs, 1900hrs – 0700hrs, 7 days a week

Relationship to Strategic Plan: Key Issue / Strategy Level of responsibility Population health planning Support the position of CGHS. Workforce Capability Participate in workforce capability planning for you and for others within your workgroup. Support your own and others capability development, including providing learning support within your work group. Acute Services Sustainability Contribute to continuous improvement and quality of care pathways for patients receiving care at CGHS. Participate in organizational structures and processes that puts the patient at the centre of care and ensures a timely, effective, efficient, supported and integrated response from CGHS. Sustainability of Specialist Medical Support the position of CGHS. Services Care coordination Support the position of CGHS and contribute to this evolving strategy. Koori wellbeing Support and assist CGHS to take affirmative action with regard to Aboriginal and Tories Strait Islanders. Advocate and support service delivery needs as directed. Cultural and linguistic diversity(CALD) Ensure patients from culturally and linguistically diverse backgrounds experience equitable access to services to maximize their health and well-being. HACC Competitiveness Ensure residents from culturally and linguistically diverse backgrounds experience equitable access to services to maximize their health and well-being. Business Units – Medical Imaging Support the position of CGHS. Business Units – Linen Service Support the position of CGHS. Building Infrastructure Support the position of CGHS. Junior Medical Staff Support the position of CGHS. Accommodation Energy Efficiency Promote efficient use of resources though effective decision making to minimize waste.

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Qualifications:  Relevant vocational qualifications and/or preparedness to undertake appropriate training  Current Security License

Required experience / other (not covered by leadership and technical capabilities)  Clear police check  Current Victorian Drivers License

Leadership Capabilities

THINKS CREATIVELY AND SOLVES PROBLEMS EFFECTIVELY  Understands the work area’s direction and how it delivers its service  Links own work to the health service’s work priorities  Applies creative approaches to issues and problems.  Shows judgement, intelligence and common-sense. ACHIEVES RESULTS  Responds to client needs and organizes resources  Shares expertise and uses technology effectively  Adapts to and implements change  Delivers on intended results. DEMONSTRATES PERSONAL DRIVE AND INTEGRITY  Demonstrates professionalism and acts ethically  Engages with risk and shows personal courage and resilience  Takes personal responsibility for meeting objectives and progressing work  Demonstrates self-awareness and a commitment to personal development. COMMUNICATES EFFECTIVELY  Communicates clearly  Listens, understands and adapts to the audience  Negotiates effectively. WORKS PRODUCTIVELY WITH OTHERS  Builds internal and external relationships  Values individual differences and diversity  Works co-operatively  Guides people

Technical Capabilities

Provide Quality Customer Service (mapped to CUECOR03A) • Observes and communicates in a polite, professional and friendly manner using appropriate language, tone and non-verbal cues • Understands and supports sensitivity towards cultural and social differences • Uses active listening and questioning to facilitate effective two-way communication • Demonstrates the ability to meet all reasonable needs and requests of customers within organisational guidelines and timeframes • Continuously looks for opportunities to enhance the quality of service and contributes to continuous improvement processes • Is able to identify potential and existing conflicts and demonstrates the ability to seek solutions

Respond Effectively To Difficult Or Challenging Behavior (mapped to HLTCSD306C) • Is able to identify appropriate response to potential instances of difficult or challenging behaviour in line with work role and organisation policies and procedures • Ensures planned responses maximise the availability of other appropriate staff and resources and gives priority to safety of self and others in responding to difficult or challenging behaviour

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• Ensures response to instances of difficult or challenging behaviour reflect organisation policies and procedures • Is able to deal with difficult or challenging behaviour promptly, firmly and diplomatically in accordance with organisation policy and procedure • Uses communication effectively to achieve the desired outcomes in responding to difficult or challenging behaviour • Select appropriate strategies to suit particular instances of difficult or challenging behaviour • Reports and reviews incidents with appropriate staff and offer suggestions appropriate to area of responsibility according to organisation policies and procedures • Accesses and participates in available debriefing mechanisms and associated support and/or development activities

Work Effectively With Diversity (mapped to BSBDIV301A) • Recognises and respects individual differences in colleagues, clients and customers and responds sensitively • Ensures behaviour is consistent with legislative requirements and organisation’s guidelines • Accommodates diversity using appropriate verbal and non-verbal communication • Works effectively with individual differences by recognizing knowledge, skills and experience of others in relation to team objectives • Encourages colleagues to utilise and share their specific qualities, skills or backgrounds with other team members and clients in order to enhance work outcomes • Ensures relations with customers and clients demonstrate that diversity is valued by the business

Participate In Environmentally Sustainable Work Practices (mapped to BSBSUS201A)  Identifies current resource use and workplace environmental and resource efficiency issues  Identifies resources used in own work role  Documents and measures current usage of resources using appropriate techniques  Identifies and reports workplace environmental hazards to appropriate personnel  Follows workplace procedures to ensure compliance and report breaches or potential breaches to appropriate personnel  Seeks opportunities to improve resource efficiency and follows organisational plans to improve environmental practices and resource efficiency  Works as part of a team, where relevant, to identify and make suggestions for improvements to work practices in own work area

Comply with infection control policies and procedures (mapped to HLTIN301C)  Demonstrates the application of standard precautions and additional precautions to prevent the spread of infection in accordance with organisation requirements  Identifies and responds to infection risks and implements an appropriate response within own role and responsibility  Documents and reports activities and tasks that put clients and/or other workers at risk  Responds appropriately to situations that pose an infection risk in accordance with the policies and procedures of the organisation  Follows procedures for risk control and risk containment for specific risks  Follows protocols for care following exposure to blood or other body fluids as required  Removes spills in accordance with the policies and procedures of the organisation  Maintains hand hygiene by washing hands before and after client contact and/or after any activity likely to cause contamination  Wear personal protective clothing and equipment that complies with Australian/New Zealand Standards, and is appropriate for the intended use  Handles, stores, transports and disposes of clinical and other waste appropriately to minimise potential for contact with the waste and to reduce the risk to the environment from accidental release  Wears appropriate personal protective clothing and equipment in accordance with occupational health and safety policies and procedures when handling waste

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 Stores clinical or related waste in an area that is accessible only to authorised persons  Disposes of waste safely in accordance with policies and procedures of the organisation and legislative requirements  Maintains and stores cleaning equipment appropriately

Generic Capabilities

Care Coordination  Understand the general concepts of an ageing population, chronic disease, ambulatory care sensitive conditions, and response from the health and aged care sector  Has knowledge of general concepts of care coordination, multidisciplinary teams and interdisciplinary processes  Understands general care coordination processes as they relate to your care setting  Understands and supports intake role and streamlined service booking systems with regard to your service  Understands and supports person centered care as it applies to patient/client determined goals, assessment , care planning and multidisciplinary service delivery planning  Effectively accesses service directory to provide information and access service for people  Understands concepts of and provides targeted health promotion and health coaching for clients/patients  Completes or contributes to the completion of the initial needs identification/assessment and other relevant tools

Develops a workplace learning environment (mapped to BSBLED501A)  Creates learning opportunities  Facilitates and promotes learning  Provides support and supervision to relevant staff

Enables team effectiveness (mapped to BSBWOR502A)  Facilitates team cohesion and teamwork  Productively liaises with stakeholders

Continuous Improvement (mapped to: BSBFLM309C)  Continuously looks for and contributes to continuous improvement opportunities.  Understands and effectively uses CGHS “Riskman Q” quality improvement system.

Contribute to OHS Processes and Workplace Safety (mapped to: HLTOHS300B)  Understand the importance of, and work in accordance with OHS legislation, standards and codes of practice.  Maintains CGHS OH&S system within responsibility areas.  Maintains procedures for identifying hazards, and assessing and controlling risk, including using “Riskman”, incident reporting and risk management system.  Maintains a quality OH&S management system.  Communicate effectively about safe work practices within your service team environment.  Contribute and evaluate risk control activities within your service area.  Implement emergency response procedures within the scope of your training and competence.

Organise Personal Work Priorities and Development (mapped to: BSBWOR301A)

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 Commits to on-going professional and capability development consistent with the CGHS Workforce Capability Framework.  Access, complete and record your professional development opportunities.  Ensure that you have read the Strategic Plan for CGHS and participate in the development of a workforce capable of meeting the services delivery and strategic goals and objectives.

Facilitate Responsible Behaviour (mapped to: CHCCS401B)  Effectively demonstrated behavior in accordance with CGHS policies and procedures in relation to role responsibilities, inclusive of organizational requirements, for example:  Access, Use and Disclosure of Information  Equal Opportunity  Whistleblowers Protection  Dispute Resolution – Grievance Procedure  Workplace Bullying and Harassment  The Privacy Principles  Code of Conduct for Victorian public sector employees  Manage your own behavior in a way which enables sustained performance and an appropriate work/life balance.  Actively supports CGHS organisational culture through role modeling CGHS organisational values.

Service Excellence (mapped to: CHCCS311C & HLTCSD201C)  Shown knowledge and commitment to excellent customer service.  Achieves high levels of service excellence.

Communicates and Works Effectively within the Health Environment (mapped to: HLTHIR301B)  Expressed an understanding of what is expected in relation to written and verbal communication within the work area and ensures communications contain necessary information to achieve their purpose.  Showed professional empathy.

Perform and Comply with Mandatory Competencies as relates to your role responsibilities, which may include:  Fire Safety (mapped to: FPICOR2204B)  Manual Handling/Back care (mapped to: HLTHSE204C)  Minimal/No Lift (mapped to: HLTHSE204C)  Cardiopulmonary resuscitation (CPR) (mapped to: HLTCPR201B)  Infection Control (mapped to HLTIN301C)

I confirm that I have read and understand the above information and that this document forms part of my contract of employment.

Employee’s Name: ______

Employee’s Signature: ______

Date: ______

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Director’s signature: ______

Date: ______

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