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Three Sigma Leadership: Or, the Way of the Chief Engineer STEVEN R. HIRSHORN Leadership Skills for NASA’s Corps of Chief Engineers Congratulations on being selected as a Chief Engineer! You’ve been handed tremendous responsibilities and your success will play a huge role in achieving NASA’s mission. Now what? Three Sigma Leadership is a practical guide through the challenges of leadership. It provides an overview of 24 key leadership skills, each described fully and backed with relevant real-life experiences from the author’s career. NASA sets the bar high for its Chief Engineers, and Three Sigma Leadership explains those expectations in straightforward terminology. Each chapter provides familiar surroundings for engineers and speaks in their language, but also lays out the higher standard of leadership skills necessary to perform the job of a Chief Engineer. THREE SIGMA LEADERSHIP OR, THE WAY OF THE CHIEF ENGINEER Leadership Skills for NASA’s Corps of Chief Engineers STEVEN R. HIRSHORN NASA SP-2019-220374 Published by the National Aeronautics and Space Administration. The opinions expressed in this volume are those of the author and do not necessar- ily reflect the official positions of the United States Government or of the National Aeronautics and Space Administration. This publication is available as a free download at http://www.nasa.gov/ebooks ISBN 978-1-62683-103-2 90000 9 781626 831032 National Aeronautics and Space Administration Washington, DC This book is dedicated to those who bravely accept the challenge of incredibly difficult, never-before-solved problems and routinely find elegant solutions to those problems. To the hard-working, always dedi- cated, endearingly passionate, occasionally quirky, and everlastingly resourceful and competent NASA engineers. Ad Astra. CONTENTS Acknowledgments vii Author’s Note ix Greetings from the NASA Chief Engineer xi Preface xiii Introduction xv 1 Demonstrating Emotional Intelligence 1 2 Representing the Voice of Many 13 3 Being the Box Top 25 4 Getting a Mentor/Being a Mentor 37 5 Demonstrating Knowledge of Systems Engineering 49 6 Being the Adult in the Room 59 7 Acting as the Lead Technical Integrator 71 8 Negotiating Solutions 83 9 Dealing with Engineering Change 95 10 Showing Enthusiasm 105 11 Learning Continuously 115 12 Serving as a Technical Authority 125 13 Maintaining Fairness 137 vi Three Sigma Leadership 14 Managing Yourself 147 15 Employing Sound Engineering Judgement 157 16 Being Good at Both Tactics and Strategy 167 17 Maintaining an Awareness of Cultural Differences 177 18 Showing Accountability 189 19 Becoming a Master of Risk 199 20 Promoting Innovation 211 21 Building a Team 221 22 Having the Agility to Adapt 231 23 Ensuring Technical Excellence 241 24 Having Fun and Showing It 251 Epilogue 259 APPENDICES 1 Principles of Naval Leadership 263 2 Chief Engineer’s Desk Reference Material 269 ACKNOWLEDGMENTS y thanks and gratitude need to be acknowledged for David Mobley, former NASA Chief Engineer at Headquarters (HQ ) Min the 1990s, for the peer review he conducted of this book. His per- spectives—extracted from decades of experience and the wisdom drawn from it—and the validation of the ideas and propositions throughout enabled this book to ascend into the realm of “just possibly quite help- ful.” His hours of review and honest feedback and contributions gave me confidence that I maybe had hit the mark. What’s more, included in this book are a few tidbits of wisdom directly from Dave, for which I am extremely grateful. Even today, I can still learn from the masters, and Dave is emblematic of one. I also wish to acknowledge Rob Manning, Chief Engineer of the Jet Propulsion Laboratory, for his eloquent, heartfelt, and perfectly appro- priate Preface to this book. I can think of no one more qualified or respected to have authored this book’s Preface, and I am extremely hon- ored to include Rob’s words. To both of you gentlemen—thank you so much! My sincerest gratitude also goes to Keith Maynard and Jennifer Way, whose editing expertise converted this book from the dry, technical wit of a rocket engineer into eloquent prose that’s understandable to the general public, and to Courtney Hampton, whose artistic interpretations on the front and back cover exceeded all my expectations and which appropriately convey the character and ambiance of the book’s content. This effort simply could not have been successful without all of your contributions! And lastly, my sincerest gratitude to Michele Ostovar, for her leadership in shepherding this book through the publishing process. AUTHOR’S NOTE t NASA the terms “Chief Engineer” and “Lead Systems Engineer” are sometimes used interchangeably. They both can represent a project’sA technical leader. Throughout this book I use the term “Chief Engineer,” but if Lead Systems Engineer is your title and your responsi- bilities are synonymous with those normally carried by Chief Engineers, then this book is written for you, too. Disclaimer The content herein does not in any way reflect official policy of the NASA Office of Chief Engineer. All opinions, perspectives, and guid- ance offered in this book are those of the author. GREETINGS FROM THE NASA CHIEF ENGINEER s a technical organization, charged with performing groundbreak- ing and pathfinding challenges on a daily basis, NASA has long valuedA the role of its Chief Engineers and Lead Systems Engineers. Although it takes a team to accomplish our missions and no members are unimportant, the Chief Engineers and Lead Systems Engineers who we look to lead our technical teams are critical to the success of our endeavors. It is this corps of dedicated, experienced, and passionate problem solvers and leaders who battle the technical headwinds that face every project, finding often hidden solutions and overcoming seem- ingly insurmountable obstacles to create paths to success. Furthermore, it is that indomitable spirit of ingenuity and perseverance that defines the Agency. Developing our Chief Engineers and Lead Systems Engineers is a commitment of the NASA engineering community, and one of our tenets for excellence. This development ensures our corps of engineers obtain the depth of technical acumen that they require, first as discipline engineers and then as Chief Engineers and Lead Systems Engineers, but also the associated management skills and experience to ensure they can interact with the rest of the project team and with program, Center, and Agency leadership. What’s more, this development also ensures that NASA Chief Engineers and Lead Systems Engineers proficiently serves as leaders of their own technical teams, and that’s what this book is all about. These technical leaders are critical to successfully implementing the three safety tenets we inherited from the Apollo program. These include the following: xii Three Sigma Leadership 1. Strong in-line checks and balances. This means that engineers check their fellow engineers, and that no one checks their own homework. 2. Healthy tension between responsible organizations. In NASA today that is the programs and the three Technical Authorities (Engineering, Safety, and Health and Medical). Each organiza- tion has to be on equal footing with separate but equal chains of command to allow issues to be raised independently and provide the healthy tension to create organizational checks and balances. 3. “Value-added” independent assessment. “Value-added” means you bring in outside technical experts to peer review critical issues. Having a fresh set of eyes on a problem can provide a different perspective, leverage different experiences and result in more robust solutions. NASA arrived at these three tenets through considerable blood, sweat, and loss, and our commitment to them is now inscribed in our Agency governance. As Chief Engineers and Lead Systems Engineers, your role in this is paramount, and achieving excellence in this is an expectation of your job. Serving in this role is not an easy task, but it is a tremendously reward- ing one. You are the leaders of your technical teams, owners of the tech- nical baseline, standard bearers of engineering best practices, decision makers, risk mitigators and problem solvers. You are Chief Engineers and Lead Systems Engineers, the title of which should say it all. —Ralph R. Roe, Jr. PREFACE hen I was young, I used to think that the machines that NASA engineers lofted into deep space were “out there” and stood alone asW a thing. Many even call these machines by their names, as if they were living things with minds of their own. I have even seen engineers treat and talk about these as if they were somehow separate from the humanity of their creation. While I have also been guilty of that, some- times the innate complexity of our creations leads to their appearing to develop minds of their own. Despite many of them being hundreds of millions of miles from home, I no longer see these machines as being alone in their part of the universe. Instead I see the faces and hear the voices of the creators of these wonderful machines. When I see Spirit and Opportunity’s house- fly solar panels, I think of Kobie and Dara. When I see pictures of Curiosity’s descent stage that lowered the rover to the surface of Mars in our “skycrane maneuver” I think of Ben and Carl. As I imagine samples being dropped off on Mars, I can hear Louise’s voice cautiously explain- ing her team’s new Mars 2020 sample caching system. I see Prasun’s white knuckles when I imagine the Phoenix lander entering Mars using the first interplanetary knuckleball. When I see those glorious images from Mars Reconnaissance Orbiter, not only do I see Alfred, but I also imagine the calm smiling faces of the two can-do Tims from Lockheed Martin, confidently explaining their nadir guidance approach.
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