Annual Report 2015-2016
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Annual Report 2015-16 Introduction CITY OF BOROONDARA ANNUAL REPORT 2015–16 The City of Boroondara is constituted under the Local Government Act 1989 to provide leadership and good governance to the municipal district and in Review The Year the local community. Council’s roles include: Council Plan and Budget 2013–2017 structure – taking into account the diverse needs of our Our Council Five themes outline the key focus areas for community in decision-making Themes Council’s services throughout the next four years. – providing leadership by establishing strategic objectives and monitoring achievements Strategic Each theme is supported by a strategic Objectives objective monitored by Strategic Indicators. – ensuring resources are managed in a responsible Each strategic objective includes a number and accountable manner Strategies of Strategies for action. – advocating the interests of our community to other Our People communities and governments Each strategy contains a number Commitments of Commitments describing actions – fostering community cohesion and encouraging to be undertaken in a financial year. active participation in civic life. Delivery of the commitments is monitored The City of Boroondara is committed to effective Performance by relevant performance measures and Measures indicators and the result published in the and sustainable forms of democratic and corporate Annual Report for that financial year. governance to ensure Council and its administration Our Performance meet community priorities. Our community has many opportunities to provide input into Council decisions, The Annual Plan 2015–16 defines actions that including community consultation programs, public contribute to the successful delivery of the Council forums and submissions to Special Committees Plan during the financial year. of Council. This Annual Report is divided into four parts: 1 Report of operations 2 Financial statements Corp. Governance About this report 3 Performance statement Purpose 4 Indexes The Annual Report 2015–16 details the performance The Report of Operations contains information about of the City of Boroondara during the financial year. our community, our councillors, our organisation, and most importantly, how we performed throughout the Our vision is for a vibrant and inclusive community year. The section on our performance is divided into with an outstanding quality of life. the five themes of our Council Plan, so you can easily The Council Plan 2013–17 outlines themes and link our performance to the original plan. strategies to achieve this vision for the four-year Financials The financial statements and performance statement Council term. The diagram following depicts the provide detailed information that fulfils Council’s structure of the plan: financial reporting requirements. Indexes are included for ease of reference to the content of this report. In addition to this report, we have produced a companion document – Our Community, Our Story References 2015–16 – which provides the narrative behind our highlights and challenges of the year. 3 Introduction Symbols in this report Directorate The following symbols identify the directorate or executive management team that has responsibility for delivery of each commitment. The Year in Review The Year Communications CEO’s office City Planning and Engagement Community Environment and Corporate Services Development Infrastructure Our Council Status Council’s progress against each commitment is illustrated by the following symbols: Completed Commenced Our People Outcome The outcome of the progress against each strategic indicator is illustrated as a percentage depicted by the following symbol: 0 100 Percentage indicators Our Performance Corp. Governance Financials References 4 Introduction CITY OF BOROONDARA ANNUAL REPORT 2015–16 Contents The Year in Review The Year Annual Report 2015–16 Our performance About this report 3 Planning and accountability 40 Purpose 3 Council Plan 41 Symbols in this report 4 How we are measured 41 Theme 1: Strong and engaged communities 42 Introduction Our Council Theme 2: Sustainable environment 49 Council snapshot 7 Theme 3: Enhanced amenity 52 Highlights of the year 8 Theme 4: Quality facilities and assets 56 Challenges and future outlook 11 Theme 5: Responsible management 60 The year in review Corporate governance Our People A message from the Mayor 14 Governance 66 Message from the CEO 16 Governance and management checklist 71 Financial summary 18 Statutory information 75 Operations summary 20 Financial Statements 89 Our Performance Our Council City profile 24 Performance Statement 137 Council offices 26 Indexes 151 Council wards 26 Our councillors 27 Corp. Governance Our people Organisational structure 32 Council staff 35 Equal Employment Opportunity Program 37 Other staff matters 37 Financials References 5 The report of operations is our primary means of advising the Boroondara community about our operations and performance during the financial year. Our purpose Vision The City of Boroondara’s vision, mission A vibrant and inclusive community and values state our long-term direction with an outstanding quality of life. and purpose, describe how we achieve our goals and outline the set of Mission principles and attitudes that underpin our service to the community. The City of Boroondara will provide services, facilities, support and advocacy to enable our community to further its sense of place and connection. Introduction CITY OF BOROONDARA ANNUAL REPORT 2015–16 Values The Year in Review The Year Our Values How we deliver enhanced services to the community Acting honestly and ethically on all occasions Integrity Doing what we say we will do Ensuring that our service is characterised by openness and transparency Our Council Working inclusively with others to identify and meet their needs Collaboration Building and sustaining sound relationships Encouraging effective engagement and participation Taking full responsibility for our own decisions and actions Accountability Being professional, thorough and timely in our service delivery Our People Seeking, providing and responding to feedback Demonstrating foresight and creativity in meeting the challenges of the future Innovation Nurturing an environment in which innovative thinking is sought, encouraged and valued Continuously looking for improvements in our service delivery Our Performance Treating all customers, stakeholders and colleagues with equality and consideration Respect Caring about others and ensuring that they feel valued Listening, clarifying and responding appropriately when we communicate with others City profile Fast facts Corp. Governance – The City of Boroondara includes the suburbs of – 93 groups assisted by annual council Ashburton, Balwyn, Balwyn North, Camberwell, community grants Canterbury, Deepdene, Hawthorn, Hawthorn East, – 6,668 graffiti removal requests completed Kew and Kew East, and parts of Glen Iris, Surrey Hills and Mont Albert. – 71,053 tonnes of waste collected from kerbside bins – Boroondara has an estimated residential population of 174,787 people (as at 30 June 2015). – 53,388 indigenous trees, shrubs, grasses and groundcovers planted Financials – 22% of the population is aged between 0 and 17 years, and 33% 50 years and over. – 196,366 calls answered by the contact centre – 68% of Boroondara residents were born in Australia. – 2.36 million library items borrowed – Residents were born in more than 150 countries – 1,501 new planning applications received and speak more than 120 languages. – 74,453 rateable properties – 25% of Boroondara’s employed residents work – 2.44 million visits to Boroondara’s leisure References within the municipality and just under 25% work and aquatic centres. in the City of Melbourne. – 45% of Boroondara households had an income in the top 25% for Victoria (2011 Census). – 15% of Boroondara households live on less than $600 a week. 7 Introduction Highlights of the year A summary of our achievements divided into the five themes of our Council Plan: Theme: – reviewed the Boroondara Library Service opening hours Strong and engaged – expanded the Surrey Hills Preschool to provide The Year in Review The Year communities an additional kindergarten room and maternal and child health suite Strategic objectives: – hosted the inaugural Disability Summit attracting – Our community has a say in matters of interest more than 100 community members, service to them in achieving Boroondara’s vision. providers and community workers – Community needs are identified and responses – adopted the Sport and Recreation Strategy 2016 Our Council planned accordingly. – recognised as a finalist in the 2015 National – Opportunities are provided to enable people Economic Development Australia Awards for in our community to be supported and involved. Excellence – Marketing Category for the publication The Boroondara Pocket Book – Your Insider’s Achievements: Guide to Melbourne’s East – adopted the Children and Young People’s – adopted the Boroondara Arts Plan 2015–18 Strategy 2015 Our People – conducted the Boroondara White Ribbon Day – developed the Boroondara Library Services Plan Event 2015 – developed the draft Economic Development – conducted National Aborigines and Islanders and Tourism Strategy 2016–21 Day Observance Committee (NAIDOC) Week – commenced planning the Men’s Shed at the celebrations at Kew Court House North Balwyn Bowling Club, in collaboration – facilitated a six-week parenting program called with North Balwyn Rotary Club Tuning Into