CSV REPORT 2019 Corporate Philosophy Top the CCBJH CSV Progress CCBJH Group Contents 02 the ROUTE Message Group’S CSV Report Information
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CSV REPORT 2019 Corporate Philosophy Top The CCBJH CSV Progress CCBJH Group Contents 02 THE ROUTE Message Group’s CSV Report Information Toward 2020 and Beyond What kind of future can we create? The Sustainable Development Goals (SDGs), which were adopted by the United Nations in 2015, identify corporations as key actors in solving global social issues. The continued expansion of the CCBJH Group’s business comes with a duty to respond to What are the SDGs? social issues. Now more than ever, we must confront the impact The SDGs are common our activities have on those around us, and how we should global goals to be engage with the problems our communities face. achieved by 2030. What should the CCBJH Group do? The Sustainable Development And what can we do? When we think Goals (SDGs), adopted at the United Nations Sustainable about the future, we know Development Summit held in the time to act is now. September 2015, are a set of shared global priorities to be achieved by 2030 through the ef orts of the international community in order to realize a world in which no one is left behind. The SDGs are universal goals that broadly encompass economic, social, and environmental topics. Corporate Philosophy Top The CCBJH CSV Progress CCBJH Group Contents 03 THE ROUTE Message Group’s CSV Report Information Contents Editorial policy 04 Corporate Philosophy: THE ROUTE CSV Priority: Community Featured Topic 1: 05 Top Message 23 The Coca-Cola Bottlers Japan Holdings Group (CCBJH Group) believes we can Welcoming Consumers from Overseas help build a more sustainable society through our beverage business and our 07 The CCBJH Group’s CSV Featured Topic 2: healthcare and skincare business. In this report, our aim is to communicate the 24 07 CCBJH Group by the Numbers Energizing Communities through Sports CCBJH Group philosophy of Creating Shared Value (CSV) and introduce some 08 The CCBJH Group’s CSV Management 25 2018 Progress Report of our specifi c CSV initiatives to our stakeholders. 09 2018 Financial Highlights 27 Customer Satisfaction Referenced guidelines 1 0 2018 CSV Highlights 28 Quality Assurance Global Reporting Initiative (GRI) Sustainability Reporting Standards 2016 11 Contributing to the Realization of the SDGs 29 Ethics and Compliance Period covered CSV Progress Report 30 Risk Management 13 This report covers activities from January 2018 to the end of December 2018. CSV Priority: Health 31 Human Rights and Employee Job Satisfaction Numerical data is also for the period from January 2018 to the end of December 2018. Featured Topic 1: 33 Roundtable Discussion: Smart Work 1 3 Supporting Consumers’ Health with an Extensive Product Line-up 35 Corporate Governance Scope of the report Information presented in this report was collected from Coca-Cola Bottlers Featured Topic 2: 1 4 CCBJH Group Information Healthcare and Skincare Business 37 Japan Holdings Inc., Coca-Cola Bottlers Japan Inc., the Coca-Cola Bottlers Japan 37 Board of Directors Group companies*1, Q’SAI CO., LTD., and the Q’SAI Group companies*2. (Please 1 5 2018 Progress Report see page 40 for the Group structure.) 39 Main Product Line-up CSV Priority: Environment 40 CCBJH Group Profi le Date of issue Featured Topic 1: 1 7 June 2019 Aiming to Realize a “World Without Waste” 41 Communicating with Our Stakeholders Terminology Featured Topic 2: 42 1 8 Plant Tours Water Resource Conservation The “CCBJH Group” (“we”) refers to Coca-Cola Bottlers Japan Holdings Inc. and its eight Group companies (Coca-Cola Bottlers Japan Inc., the CCBJI Group’s 20 2018 Progress Report other companies, and Q’SAI CO., LTD.) as well as Q’SAI CO., LTD. Group companies, while “CCBJI” refers solely to Coca-Cola Bottlers Japan Inc. “CCBJI Group” refers to Coca-Cola Bottlers Japan Inc. and its Group companies. “Bottlers” refers to all bottling partners throughout Japan, as designated by Coca-Cola (Japan) Company, Limited. The “Coca-Cola system” comprises CSV Report 2019 survey Coca-Cola (Japan) Company, Limited, its bottling partners, and other af liated companies. “Customers” generally refers to both “consumers” (primarily product This survey is to aid in the development of our future CSV initiatives and our next CSV Report. end-users) and “business partners” (primarily those who sell our products). Please let us know your thoughts and opinions. The feedback you give us will play a role in improving our CSV activities and disclosures. *1 Coca-Cola Customer Marketing Co., Ltd., Coca-Cola Bottlers Japan Vending Inc., FV Japan Co., Ltd., Kadiac Co., Ltd., Coca-Cola Bottlers Japan Business Services Inc., and Coca-Cola Bottlers Check Japan Benefi t Inc. Please access the survey via the URL below or the QR code. *2 QSAI Analysis and Research Center Co., Ltd., QSAI FARM SHIMANE Co., Ltd., and CQ Ventures Co., Ltd. https://form.ccbji.co.jp/form/csv2019_en Corporate Philosophy Top The CCBJH CSV Progress CCBJH Group Contents 04 Corporate Philosophy: THE ROUTE THE ROUTE Message Group’s CSV Report Information THE ROUTE Our philosophy that supports value creation Mission What we should do for society Deliver happy, refreshing moments to (meaning of existence) everyone in the community, every day. Corporate Identity We help build and support sustainable What employees should We focus on all our consumers Community- communities, foster strong connections Customer- always consider in the course and customers to become their based with them, and help protect the centric of operations trusted partner. environment, Creating Shared Value. We respect the individuality of our Hinkaku We respect human rights, honor employees, actively incorporating diverse community principles, and strive to Diversity (Corporate values and ideas so all can achieve their Dignity) maintain the highest ethical standards. full potential. Culture 1 Build on our HERITAGE as we shape our FUTURE. 5 Enjoy life and welcome CHALLENGE. What we value and how we 2 Fuel life and work with commitment and PASSION. 6 Act with RESPECT, inspire RESPECT. act in order to be a company 3 Base judgments on ETHICS. 7 Value COOPERATION. that supports society 4 Think independently, take RESPONSIBILITY. 8 Pursue “SIMPLE AND SPEEDY” solutions. CCBJH Group philosophy https://en.ccbji.co.jp/vision/about.php Corporate Philosophy Top The CCBJH CSV Progress CCBJH Group Contents 05 Top Message THE ROUTE Message Group’s CSV Report Information As society changes, our company must as well. How we transform is up to us. A year in which the CCBJH Group achieved results while also recognizing new challenges The Coca-Cola Bottlers Japan Holdings Plant in Mihara, Hiroshima Prefecture, Group (CCBJH Group), created from the sustained severe damage from torrential management integration of Coca-Cola rains and fl ooding in western Japan and West and Coca-Cola East Japan bottling suspended all operations. Spurred to action companies, consists of two business by our commitment to being community- segments: the Coca-Cola beverage based and customer-centric, we quickly business and the healthcare and skincare decided on an appropriate relocation site in business. Among more than 250 Coca-Cola the local Mihara area and are now steadily bottlers worldwide, the CCBJH Group is working to rebuild and restart operations in the largest Coca-Cola bottler in Asia, and the spring of 2020 at the new site. the Group’s beverage business is one of the Although our business integration has largest in the world in terms of revenue. created many benefi ts in terms of scale and Our corporate identity consists of four operational synergies, we face the challenge ideals to which all CCBJH Group employees of how to respond to a rapidly changing should aspire in their daily business market environment and diversifying activities: community-based and customer- customer needs. To help address this centric values, hinkaku (corporate dignity), challenge, we implemented a reorganization and diversity. Our standard for being in March 2019, shifting to an organizational community-based is to realize the concept structure that enables faster and more of Creating Shared Value (CSV) by placing ef cient decision-making, a renewed growth importance on connections with local mindset, and a reenergized commitment to communities and the environment that we creating shared value. have nurtured over many years. We suf ered On a personal note, I am excited to be a major blow in July 2018, when the Hongo back in Japan, a place that is like a second Corporate Philosophy Top The CCBJH CSV Progress CCBJH Group Contents 06 THE ROUTE Message Group’s CSV Report Information The outcome of creating shared value is where our true results lie. home to me, and I feel a great sense of G20 Finance Ministers and Central Bank initiatives aimed at creating shared value. business. As we embrace new challenges purpose in having this opportunity to Governors Meeting. It is clear that In the area of health, we will promote with corporate dignity and become a place shape the future development of the corporate environmental, social, and healthy lifestyles through the provision of in which every employee understands that CCBJH Group. I take very seriously the governance (ESG) performance is only safe, high-quality products and services business results can contribute to shared social responsibilities that the Group must becoming more important. suited to the needs and preferences of value with society, we look forward to fulfi ll as a leader in the Japanese beverage Since before the business integration, people of all ages. In addressing the earning and maintaining the continued market and will devote myself the CCBJH Group had established CSR environment, we aim to be on the cutting trust of our many stakeholders. wholeheartedly to rebuilding a foundation priorities in accordance with ISO 26000, edge and leverage innovation to for future growth under the new corporate the international standard for social simultaneously grow our business and structure.