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PATIENT INFORMATION GUIDE Important Information for Your Patient Care Staff Scrub Colors Discharge Information Occupational Nursing Respiratory Royal Physical Steel Wine Therapy Blue Therapy Black Therapy Clinical Laboratory Pharmacy Navy Support Staff Teal Red Diagnostics Ceil hospital stay at Nebraska Medicine Nebraska at stay hospital your for information Important INFORMATION GUIDE INFORMATION PATIENT CAMPUS MAP CAMPUS Nebraska Medicine – Nebraska Medical Center Medical Nebraska – Medicine Nebraska Table of Contents About Nebraska Medicine .................................. 2 Patient Rights and Responsibilities .................... 2 Your Rights......................................................................... 2 Advance Directives ............................................................ 3 Pain Management.............................................................. 3 Meeting Your Needs ........................................................... 3 Making Complaints ............................................................ 3 Access to Your Health Information ..................................... 3 Your Responsibilities .......................................................... 4 One Chart .......................................................................... 4 Electronic Health Information Exchange ............................ 5 Your Hospital Stay .............................................. 5 During Your Stay ................................................................. 5 Requesting Assistance ...................................................... 5 Preventing Falls.................................................................. 5 Medication and Patient Safety ........................................... 5 Pain Management ............................................................. 6 Discharge ........................................................................... 7 Your Accommodations ........................................ 8 Accommodations ............................................................... 8 Telephone Services ............................................................ 8 Food and Nutrition Services ...............................................8 Dining Road Map .............................................................. 10 Hospital Resources ............................................11 Spiritual Care.................................................................... 11 Social Work ....................................................................... 11 Nurse Case Managers ...................................................... 11 Volunteer Services ............................................................ 11 WELCOME For Your Safety and Security............................. 12 Personal Belongings ........................................................ 12 Smoking Policy ................................................................ 12 Hand Hygiene .................................................................. 12 At Nebraska Medicine, a dedicated team of Isolation Precautions ........................................................ 12 professionals are committed to providing you For Your Friends and Family .............................. 13 Visiting Information .......................................................... 13 with safe, compassionate and effective care. Patient and Visitor Guidelines .......................................... 13 Parking .............................................................................. 13 This team includes many individuals, some you Handicap Accessibility ..................................................... 13 may never meet, who work together to deliver Special Services ............................................... 14 Mail Delivery ..................................................................... 14 the best experience possible in a patient-centered WellWishers Program ....................................................... 14 ATM .................................................................................. 14 environment. Fitness Facilities ............................................................... 14 Flowers and Balloons ........................................................ 14 Postage Stamps ............................................................... 14 During your stay with us, you may have questions. Gift Shops ......................................................................... 14 The Company Store .......................................................... 15 We hope you find this patient information guide Outdoor Areas .................................................................. 15 Lodging ............................................................................ 15 helpful. If you have other questions, please talk Interpretive Services/Hearing Impaired ............................ 15 Newspapers .................................................................... 15 with members of your health care team or a Notary Public .................................................................... 15 patient relations representative. Hospital Bills and Insurance ............................. 16 Understanding Your Statement ........................................ 16 Hospital and/or Doctor Bills ............................................. 16 Payment Options ............................................................. 16 Posting of Payments ......................................................... 16 Paperless Billing ............................................................... 16 Financial Questions .......................................................... 16 Financial Counseling ......................................................... 16 Internet, Television and Radio ............................17 Internet Access ............................................................... 17 Television and Radio Programming .................................. 17 TV Channels ...................................................................... 18 1 INFORMATION ABOUT YOUR TREATMENT • You have the right to receive help when making difficult Your health care team will tell you: decisions. Call the operator (dial 0) to ask for an ethics About Nebraska Medicine About Nebraska • Why you do not feel well. consultant. • How the treatment can help you and how it could hurt you. • You have a right to be free from restraints that are not • Other treatments available and how they work. medically necessary. • What you can do to help yourself feel better. • For public health and safety, hospitals are required to • How you can be part of your care. provide information regarding communicable disease • What your health could be in the future. to federal and local agencies. • How long it will take to get better. • What could happen after treatment. ADVANCE DIRECTIVES • If your care is part of a research program so you can You can state in writing your health care choices or have decide if you want to take part or not. someone designated to make choices for you. This is called • We need to be able to talk and understand one another. an advance directive. It is the policy of the hospital to honor Let us know if you need a language interpreter or sign your preferences regarding medically-indicated treatments language interpreter or assistive hearing device. within the limits of the law and the hospital’s capabilities. If you are interested in making an advance directive or want WE SUPPORT YOUR RIGHT TO TAKE PART additional information, please ask your nurse or contact our IN DECISIONS ABOUT YOUR CARE Social Work Department at 402.559.4420. • You will be told all about your illness and treatment before you agree to it. Other possible treatments will be PAIN MANAGEMENT discussed. This will be done before you give your approval. Pain management is an important part of your treatment. • You may refuse any treatment, test or procedure. We You and your caregivers will set a goal for pain management. agree to tell you what could happen if it is not done. We want you to be as comfortable as possible. It is your choice. MEETING YOUR NEEDS • You can choose whether to be involved in research. It is important you receive the right care for your condition. • If you are a minor, the person legally responsible for you We will tell you if the hospital cannot provide you with that will take part in all treatment decisions. ABOUT NEBRASKA MEDICINE PATIENT RIGHTS care. We will help you find and transfer to another facility • When you are unable to take part in your care decisions, that can help you. With an international reputation for solid organ transplant AND RESPONSIBILITIES we will go to your next of kin or the person you identified and nationally recognized neurology, oncology and Your Rights to make decisions for you. That person will be given the MAKING COMPLAINTS cardiology programs, physicians at Nebraska Medicine treat same rights as you would. patients from all 50 states and 41 foreign countries. Known As a patient, you should expect to receive the following: You have the right to make complaints when you are not • Emergency situations may not allow you to take part in happy with the care you receive. We encourage you to for excellence, innovation and quality patient care, Nebraska care decisions. When life saving treatment is needed, RESPECT partner with your care team members to answer any Medicine – Nebraska Medical Center serves as the teaching your physician will decide or follow your advance directive You should expect to be given the correct treatment for your
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