Scheme of Charges
2021-22
Version 2 Dŵr Cymru Welsh Water 2 Scheme of Charges 2021-22 3
Contents Definition of terms
In this Scheme, unless the context otherwise requires: 1. Introduction 5 2. Complaints 6
3. Value Added Tax 8 ‘Act ’ means the Water Industry Act 1991 and ‘Household’ any building or part of a building amendments thereto. which is occupied as a dwelling house, 4. Liability for charges 8 whether or not a private dwelling house, ‘Billing Company’ for any premises is the or which, if unoccupied, is likely to be so 5. How we charge you 10 company other than Dŵr Cymru Cyfyngedig occupied. (As described in Section 219 of the that supplies the water service to the premises Act). In particular, a house includes a flat but 6. How to pay 15 and is responsible for collecting the sewerage not a caravan or mobile home which is charges in respect of those premises on 7. Other charging documents 17 temporarily situated. behalf of Dŵr Cymru Cyfyngedig. ‘Household purposes’ generally means a 8. Household charges 18 ‘Company’ means Dŵr Cymru Cyfyngedig, supply for drinking, washing, cooking, central trading as Dwr Cymru Welsh Water. 9. Non Household charges 20 heating and sanitary purposes and is defined ‘Connection’ means a connection regulated by in Section 218 of the Act. 10. Trade effluent charges 23 the Act and other relevant legislation by virtue ‘Infrastructure charge’ means a water of which the customer receives the benefit of 11. Other charges for meters 27 infrastructure charge or a sewerage the Company's services. infrastructure charge. 12. Miscellaneous charges 29 ‘Customer or potential customer’ means a ‘Measured charges notice’ means the request person either receiving a service from the 13. Infrastructure charges 33 from the Customer to the Company to fix Company or who is liable to pay charges in charges in respect of the supply by reference accordance with the Company's charges to the volume of water supplied. (As described scheme, or a person who might become such in Section 6 of the Water Industry Act 1999). a person on making an application to receive The Company will accept requests made via a service from the Company. our website dwrcymru.com or by calling us on ‘Domestic sewage’ means the content of 0800 052 0145 lavatories, water which has been used for ‘Meters’ A ‘screw in’ meter has concentric cooking or washing, and surface water but ports for a single connection to pipework and does not include water used for the business is the type generally fitted in the Company’s of a laundry or for a business of preparing standard boundary box. An ‘in line’ meter has food or drink for consumption otherwise than a pipe connection at both ends. on the premises (cf Section 117 of the Act). ‘Non-household’ a premises/customer ‘Fixed term tenancy’ means any tenancy other Change History other than a household premises/customer. than a periodic tenancy. Version Issued Change Reason For definition of household see above.
1 December Document ‘Non-potable water’ means water not 2020 published intended to meet the standards of wholesomeness set out in regulations made The not-for-profit story 2 March 2021 Non-household Addition of missed Discover where your money is invested at standard measured line for 65mm under the Water Industry Act 1991. charges p. 20 dwrcymru.com/different Dŵr Cymru Welsh Water 4 Scheme of Charges 2021-22 5
‘Occupier’ includes, in addition to any person ‘Renovation’ means any work carried out 1. Introduction in actual occupation of premises, any person within the property which can be anything who: from painting and decorating to structural This document is the Company's ‘Charges The Company supplies water, sewerage, and work. — Maintains premises used or intended for Scheme’ made under the provisions of the trade effluent services to homes, offices, use as a dwelling or as office or commercial ‘Service pipe’ means the pipe (or part of the Water Industry Act 1991. The charges businesses and factories in the area shown on premises furnished and ready for letting pipe) to supply water from the Company's contained in this booklet will apply for the the map below. water main to any premises and is defined in period 1 April 2021 until 31 March 2022. — Maintains any newly constructed or Where the Company supplies only water section 219 of the Act. converted premises ready for sale or letting In accordance with the Company's duty under services and another company provides the ‘Single site’ refers to premises within one the Act and its Licence (the Instrument of sewerage services, the Company’s bill may — Maintains any other premises in a condition location. Appointment) as the water and sewerage include a sewerage charge on behalf of the in which they can be put to use for their undertaker for its area, the Company has other service provider. In areas where the intended purpose ‘Supply pipe’ means any part of a service pipe taken steps to ensure that the charges do not Company only provides a sewer network and which the Company could not be, or have — Maintains premises for multiple occupation unduly discriminate against, or show undue another company provides the water service, been, required to lay under Sections 45 and with shared facilities or as a holiday or preference, to any class of customers or the Company may issue a bill for its sewerage 46 of the Act. student hostel or other accommodation for potential customers. service only, or the water provider may include short term occupation or letting. ‘Trade effluent’ is any liquid, either with or the Company’s sewerage charge on its bill without particles of matter in suspension (dependent on arrangement between the ‘Potable water’ means water intended to meet therein, which is wholly or in part produced in Company and the water provider). the standards of wholesomeness set out in the course of any trade or industry carried on regulations made under the Water Industry at trade premises but does not include Act 1991. domestic sewage and is defined in Section 141 ‘Premises’ mean a permanent building, its of the Act. grounds and appurtenances or any facility for which a supply of water is made available. A building includes a house or part of a building Llandudno capable of separate occupation. Holyhead Rhyl Bangor ‘Rateable Value’ (RV) means the value shown Mold in the valuation list maintained by a rating Wrexham authority under Part V of the General Rate Act Customers who are planning to 1967 on 31 March 1990, and includes rateable Pwllheli move to a new property can contact values which are proposed at that date and Dolgellau Water region boundary the Company on 0800 052 0145 are subsequently directed to become effective Sewerage region boundary in order to ascertain the basis on from a date on or before 31 March 1990. which they would pay charges for ‘Redevelopment’ is a site where connections the property. are changed or their use is changed. Aberystwyth The Company produces a number Redevelopment includes, for example, of customer information replacement of old houses with new houses, Cardigan Hereford publications about the services it alteration of a large house into flats, Fishguard Brecon provides. Details of these can be combining two or more properties into one, Carmarthen Monmouth found on our website dwrcymru.com replacement of a factory with offices, Haverfordwest Merthyr Tydfil extension of a factory or offices, and the Llanelli Swansea Chepstow change of a building water supply to a house Bridgend Newport connection. Cardiff Dŵr Cymru Welsh Water 6 Scheme of Charges 2021-22 7
2. Complaints If we have fully reviewed your complaint and WATRS you believe we could have done more, you International Dispute Resolution Centre can ask the Consumer Council for Water 70 Fleet Street We always aim to get things right first time, Water services (CCWater) to review your case. This is an London every time — but we know that occasionally [email protected] independent body which represents EC4Y 1EU things can go wrong. Our preferred method of customers’ interests and investigates dealing with a complaint, is by telephone as Water Customer Services complaints. You can visit their website 0207 123 4567 this is the quickest way to get it resolved. Dŵr Cymru Welsh Water ccwater.org.uk, call them on www.watrs.org Customers can call us on one of the following PO Box 3118 0300 034 3333, or write to them at: numbers: CF30 0BY Certain complaints can be referred to Ofwat. Consumer Council for Water These are mentioned in the relevant sections Billing and accounts Sewerage enquiries of this booklet. Their contact details are: c/o 1st Floor, 0800 052 0145 [email protected] Victoria Square House, Water services and emergencies Sewerage Customer Services Victoria Square, The Water Services Regulation Authority Dŵr Cymru Welsh Water 0800 052 0130 Birmingham, (OFWAT) PO Box 3118 B2 4AJ Centre City Tower CF30 0BY Sewerage services and emergencies 7 Hill Street 0800 085 3968 The CCWater will normally only investigate Business Customer Team (Open Water) complaints that have previously been referred Birmingham Business Customer Team [email protected] to the Company. When writing to them, it B5 4UA would be helpful to enclose a copy of the (Open Water customers only) Business Customer Team 0121 644 7500 response from the Company. 0800 260 5051 PO Box 3162 Email: [email protected] Cardiff If you have given us a ring and you still want to If your complaint has been fully reviewed Any correspondence with Ofwat should CF30 0FD make a complaint, you can get in touch by by us and CCWater, and you remain enclose copies of correspondence with email or letter. To make sure your complaint dissatisfied, you can contact WATRS. WATRS the Company and CCWater. goes to the right team, please use one of the is a free and independent adjudication service addresses below. If you are still unhappy with which reviews disputes between customers the reply to your complaint, or the way your and companies that CCWater have not been complaint was handled, you can write to us able to resolve and has reached a state of and ask for one of our Directors to carry out a deadlock. Their contact details are below; you review. To do this, please contact us again can make an application on their website or using the relevant address below: ask for an application form to be sent to you. Billing and accounts [email protected] Billing Customer Services Dŵr Cymru Welsh Water PO Box 690 CF3 5WL
Information about our complaints procedure is available in our booklet 'How we handle your complaints and compliments'. This can also be found on our website dwrcymru.com. Dŵr Cymru Welsh Water 8 Scheme of Charges 2021-22 9
3. Value Added Tax 4. Liability for charges This information, together with the landlords' The security deposit may be required where details, will form part of the Company's the Company considers it reasonably customer records and may be used for other appropriate having regard to the customer’s VAT will be added to water supply charges Water and sewerage charges are payable for purposes including account administration, payment history, credit rating (if any) and (including water for construction) to customers all premises to which a supply of water or a tariffs, bill payments, improving services and financial resources and any other material whose industrial activities are defined within sewerage service is made available, whether regulatory requirements. factors relevant to the customer’s ability or divisions 1-5 of the Standard Industrial or not such supplies are actually used. willingness to pay for services provided. The Classification List 1980 (SIC). VAT will be Charges for these services are to be paid by If an owner fails to inform the Company within requirement for security or amount held may charged at the rate prevailing at the time the the occupier of a property except where there 21 days of a customer occupying a property be reviewed by the Company or at the request bill is issued. Water supply charges to all other is an express agreement between a third party the owner becomes jointly and severally liable of the customer to reflect changes in the customers are zero rated for VAT purposes. and the Company to pay the charges. Where for the water and sewerage charges until volume of services provided or changes to the there is more than one person occupying a these details are provided. Sewerage charges are zero rated for VAT credit rating. property then any occupant can be asked by purposes unless otherwise stated. The easiest way for owners to provide this the Company to pay the whole bill if the The Company reserves the right to make information is via the Landlord and Tenant others do not. Where two or more separately retrospective charging adjustments in cases of Address Portal at www.landlordtap.co.uk occupied properties are supplied through one error or fraud. meter, charges are to be paid by the person Alternatively they can contact the Company identified by the Company as being using the contact details below: responsible for the meter. It is the responsibility of the various occupiers to Web: dwrcymru.com arrange the allocation of the overall bill and Phone: 0800 052 0145 the collection of the money. A customer receiving a water and sewerage Generally it is the responsibility of the occupier service will continue to be liable for the to inform the Company of a change of charges in full whilst the premises contains occupancy. From 1 January 2015 the owner of furnishings and/or fittings, is being renovated a residential property also became or is otherwise occupied. Charges will remain responsible (under the Water Industry as normal unless a request is made to turn off (Undertakers Wholly or Mainly in Wales) the water supply, however, surface water (Information about Non-owner Occupiers) drainage charges may still apply. Regulations 2014) for informing the Company Charges will be waived where it can be who is occupying their property. Landlords demonstrated that the property is unoccupied must therefore now, having notified the for exceptional reasons (e.g. long term tenants that they are providing this hospitalisation). information and that it will be used by the Company for the purposes of all billing The Company reserves the right to require requirements including debt collection, tracing non-household customers to provide a and enforcement (where appropriate), provide security deposit in cash or some other form of the Company with: secured funds. The security deposit will be equivalent to charges over one billing cycle — the full names of all adults in occupation plus three months. Average charges will — the dates of birth of all adults in occupation normally be based on actual consumption in (where this information has been provided the previous year or in the case of new to the owner) customers, based on a reasonable estimate of charges to be paid in the current year. — the date or dates of occupation. Dŵr Cymru Welsh Water 10 Scheme of Charges 2021-22 11
5. How we charge you The measured charge is made up of three For most customers we assume that almost If there is a significant change of use, for elements: all water returns to the sewer except, for example converting a Chapel into a dwelling, Water supply — based on the water used as example, that used for cooking or watering the the supply needs to be such that a meter can measured by the meter in cubic metres. All garden. Therefore the sewerage element of be fitted. Measured the measured bill is calculated at around 95% water used is chargeable except that used for Each customer must meet the costs of the All properties built since 1 April 2000 are firefighting. Water used for fire tests and drills of the volume of water consumed. metered and other properties have a meter connections or any alterations to pipework. In is chargeable unless 7 days written notice of Where less than 10m3 of water is consumed where they have been requested. For these default, the Company may carry out the use is given to the Company at the postal in any billing period this is fully charged for properties, the measured bill is based on the necessary work and recover the costs. address shown in Section 2. sewerage purposes. If you believe that less amount of water used. If you move into a than 95% of your water returns to the sewer If metering is not practicable, or until a meter property that is metered you cannot revert to Sewerage — also based on the water used and you can prove this by measurement, you is fitted, a charging value or charge may be paying on an unmeasured basis. and measured by the meter. The sewerage charge includes a charge for surface water can claim a reduction in your sewerage assessed by us based on either a Uniform The Company reserves the right to meter a and highway drainage. This covers the cost charges. Application forms for a non-return to Service Charge or an Assessed Measured property, subject to certain conditions, where of draining, treating and disposing of sewer allowance can be found on our website Charge subject to the necessary information we have evidence that there is a significant rainwater. If none of your rainwater drains to dwrcymru.com or by calling 0800 052 0145 being available from the customer. In the case additional use of water. Properties with a the public sewer then you will be exempt from (0800 260 5051 if you are an Open Water of an unauthorised connection, the Company swimming pool that is automatically the surface water element of your charges. customer). The effective date of any claim is 1 will pursue all appropriate legal and civil replenished or use automated watering A Surface Water Drainage Rebate form can April of the charge year in which the claim is remedies. devices (i.e. not hand held hose pipes) must be requested on our website dwrcymru.com or received. be metered. Option Metering by calling 0800 052 0145 (0800 260 5051 Service Charge — calculated on a daily basis if you are an Open Water customer). Any Household customers, (except household Measured bills are based on the actual usage and based on the size of the meter. The rebate will be effected from 1st April 2015 or tenants with fixed term tenancies of less shown on the meter or an estimate if the service charge includes the cost of reading the date of occupation if later. Where it is than six months, who may require consent meter has not been read. The Company aims and maintaining the meter and replacing it evident that surface water does not return to in accordance with the terms of the tenancy to read all meters at least once every six when it becomes necessary. the sewer, typically flats in a common building, months, however in the event that the meter is agreement) can request a meter to be fitted the company may proactively notify customers Redevelopment of premises not read the Company may ask the customer to their supply. Requests to have a meter and adjust their charges accordingly. While we Any planning permission granted does not to provide a reading where it is safe to do so, installed can be made on our website continue to keep under review the option of or may make a convenient appointment with give a right to carry out any work on the public dwrcymru.com or by calling us on making partial rebates to customers who have the customer to obtain a reading, or may sewer network or water main network. 0800 052 0145. An easy to use online made efforts to reduce their surface water estimate the usage. Permission to do this must be given by us. calculator is available on our website to help discharges a number of implementation If any work means redevelopment is taking customers forecast if they would benefit from In general terms, the more water you use the issues would need to be addressed before having a meter fitted. higher the bill. Sewerage is normally charged such a rebate could be offered. For this reason place for example merging or separating on the assumption that 95% of the water the company can presently only offer full properties or units, merging two houses into Following receipt of a measured charges used returns to the sewer. Where a meter bill rebates. As the Company does not charge for one, converting two flats into three; each must notice, the Company will fit a meter, free of spans a period before and after 1 April 2021, surface water drainage by reference to area, be constructed with its own separate direct charge, providing it is reasonably practicable we will charge for the water used before 1 April there is no reduction offered for community water connection to the water network (which to do so and doing so will not incur 2021 at 2020/21 rates and water used on or groups other than the full rebate. will be metered) and each must have unreasonable expense. Unreasonable expense after that date at 2021/22 rates. We have the permission to drain into the sewer network. Our would include the cost of separating the right to meter all non-households, including team on 0800 917 2652 can advise further customer’s shared supply pipe, the cost of any private supplies which discharge to our as well as on dwrcymru.com substantial alterations to existing plumbing to sewer. enable the meter to be installed or the cost of additional meters if the customer is served by more than one supply. Dŵr Cymru Welsh Water 12 Scheme of Charges 2021-22 13
The Company will fit the meter within 3 Household and non-household customers Assessed Measured Charge — Household Properties fitted with a domestic fire months of receiving the request. If the may be entitled to a sewerage allowance on A household customer may choose the sprinkler system Company fails to meet this standard the the first and subsequent leaks where water assessed measured charge (AMC) when it is Properties fitted with a domestic fire sprinkler customer will receive a payment of £20 for lost due to leakage has not returned to the not reasonably practicable to fit a meter, or it system under the Domestic Fire Safety each additional month beyond the target sewer. Allowances must be applied for within is unreasonably expensive to fit a meter. The (Wales) Measure 2011 will be charged on a installation date. The payment will not apply six months of a leak being repaired. No AMC is based on the band of the water measured basis according to the water used. when circumstances beyond the control of the allowances will be given if the leak has been charge, the number of occupants and the Water used for firefighting purposes will not be Company prevent the meter being installed. caused through the carelessness of the assumption that 95% of the water is charged. The Company’s preferred location for the customer or someone acting on behalf of the discharged to the sewer. On change of meter is normally outside the premises in a customer. occupier the AMC will be recalculated based Industrial Tariff boundary box. The customer may request that on the new occupiers with an option for the Where customers use a large volume of water Further details can be found in the the meter be fitted in another location customer to revert to an unmeasured basis of at a single site (50,000 cubic meters/50Ml) Company’s publications ‘Leakage Code of (providing the Company considers it is charging. The new occupant will have the right and/or the discharge of sewage is 100,000 Practice’ ’Water Leaks – What you need to practicable to do so), however this would incur to apply for an option meter at which point the cubic metres (100 Ml) or more per annum do' and ‘Your Water Meter’. Copies of these an additional charge payable by the customer. feasibility of the premises for metering will be from a single site they may choose one of the publications can be obtained on our Details of the charge will be given on request. reassessed. industrial tariff bands. Each band applies to website dwrcymru.com or by calling us on all consumption and discharges between 1 The charge may not apply to qualifying 0800 052 0145 (0800 260 5051 if you Reverting to unmeasured charges — April 2021 and 31 March 2022 and customers on our Priority Services Register. are an Open Water customer). Household comprises: The customer will be charged on an If you have a query or dispute about any Any household customer switching to an unmeasured basis until the meter is fitted. The — A fixed charge for the year aspect of the meter installation you option meter or AMC may, at any time up to meter remains the property of the Company. should in the first instance contact us on one month after the Company has issued bills — An annual service charge for each meter Non-household customers can also request 0800 052 0145 (0800 260 5051 if you for 24 months from the date the meter was serving the site based on the size on the a meter to be fitted to their supply following are an Open Water customer). fitted or the assessed measured charge was meter the process described above. Requests to applied, make a request to revert to the Measured bills are normally sent to — A volumetric charge for all consumption have a meter installed can be made on our previous unmeasured basis of charging households, six monthly, in arrears and are website dwrcymru.com or by calling us on providing that the customer has not previously The charge will normally commence from the due on demand unless an alternative 0800 052 0145 (0800 260 5051 if you had a meter fitted or been charged on the first day of the month in which the application payment arrangement has been made with are an Open Water Customer). assessed measured charge and the supply is received and will continue in future years the Company. The Company reserves the would not be subject to compulsory metering. unless the customer requests, in writing, in Household customers are awarded a one off right to set the billing frequency of non- advance for a change of band. The Company allowance against their water charges in household customers. In general, however, Assessed Measured Charge — will not accept more than one request per respect of the metered water lost when a leak non-household customers will also be billed Non-household calendar month for a change of tariff at any on the customers’ part of the service pipe has six monthly, or quarterly where the combined When it is not reasonably practicable to fit a single site. been repaired. water and sewerage charges exceed £750 per meter, or it is unreasonably expensive to fit a quarter, or monthly where combined water and meter the Company may charge on an For mixed use premises i.e. non-household sewerage charges exceed £2,000 per month. assessed basis. The AMC is based on the premises combined with a household, for band of water charge determined by the type example, a farm supply including the farm of business and the assumption that 95% of house or pub with flat above, a water the water is discharged to the sewer. On allowance will be granted on the household change of occupier the premises will remain element of the bill only. We calculate the on the AMC however the band may be allowance for the household element on the reassessed based of the type of business basis of the annual consumption figures we undertaken by the new occupier use to calculate our assessed measured tariff. Water allowances are not given to non- household customers. Dŵr Cymru Welsh Water 14 Scheme of Charges 2021-22 15
Trade Effluent Tariff Rateable value charge — a standing charge, 6. How to pay Cash payments Traders are permitted to discharge Trade plus a charge per pound of rateable value for Customers can pay by cash either in full or by effluent directly or indirectly to a public sewer water and sewerage services. Customers may pay online at dwrcymru.com instalments using the payment stub on the bill subject to a trade effluent consent being OR (using Direct Debit or a Credit/Debit card) or or payment card at: granted by the Company. A consent will specify use the 24 Hour Automated Payment Line the quantity and quality conditions and that — a post office or bank (free at any branch of Uniform service charge (for properties built 0800 028 5209. Please have your customer the effluent is sampled regularly to ensure NatWest or the customers own bank) between 1 April 1990 and 31 March 2000) reference number to hand. compliance with the conditions. Charges apply – charges are based on the average rateable — a PayPoint outlet from the date of issue of a Trade effluent value of properties in Wales. A full list of payment options and where to pay consent. Discharges may be made to sewage is shown below and can also be found on the — local authority offices (only some local treatment works or to a sea outfall. Water charges cover the costs of providing reverse of your bill. authorities accept payments). water to the property. There are two types of effluent charge: Sewerage charges cover the cost of removing, — The standard tariff for discharges below treating and disposing of the used water Direct debit Internet/Phone Banking or by BACS 100Ml per annum including a charge for surface water and Customers can set up a direct debit plan Customers can pay by internet or phone — The industrial tariff for discharges more highway drainage. This includes the cost of online at dwrcymru.com or can contact us on banking or BACS direct credit. than 100Ml per annum draining, treating and disposing of rainwater. If 0800 052 5604. Direct debits can be paid If you are paying from a UK bank account, none of your rainwater drains to the public annually, bi annually, monthly or weekly. Trade effluent charges include a fixed charge you will need: sewer then you will be exempt from this element Metered customers can pay on any day of the and variable charges that vary with the volume of your charges. A Surface Water Drainage month if paying monthly, or by a date agreed Sort code: 522107 and sampled strength of the discharged Rebate form can be found on our website with the customer if paying bi annually. Account number: 01500007 effluent. dwrcymru.com or can be requested by calling Payment will be claimed 14 days after the bill If you are paying from an account abroad, A domestic sewerage charge which is us on 0800 052 0145. Any rebate will be is issued which will be determined by the date you will need: calculated, normally, by taking into account effected from 1st April 2015 or the date of the meter was read. Unmeasured customers facilities present, headcount and number of occupation if later. Where it is evident that can pay on any day of the month if paying IBAN number: days worked is also chargeable and will be billed surface water does not return to the sewer, monthly, or on 1 April and 1 October if paying GB51 NWBK 5221 0701 5000 07 against a separate account along with any typically flats in a common building, the bi-annually, or 1 April if paying annually. BIC number: NWBK GB 2L water charges that are billed by the Company. company may proactively notify customers and adjust their charges accordingly. When you make your payment, please provide Trade Effluent bills will be sent either Monthly, Credit/debit cards your 10 or 12 digit customer reference shown Quarterly or Six Monthly in arrears, depending Unmeasured bills are normally sent out in Customers can pay by using their debit/ on any bill or letter we have sent you. This is on the average monthly charge. Charges are February/March each year and are payable on credit cards, at any time, either online at how we send your payment to the correct payable within 14 days of a bill being sent and 1 April, unless an alternative payment dwrcymru.com, or by calling our automated water account. can be paid by Direct Debit, BACS or cheque. arrangement has been made with the payment line on 0800 028 5209. Company. Where the unmeasured charges Customers can pay by using most major are paid, in full, by 1 April 2021 the Company Water Direct Unmeasured credit/debit cards either in full or by will discount the annual bill by 1.5%. If you receive benefits, paying directly through Unmeasured charges will apply if a property instalments when the payment is due. Please have your customer reference the Department for Work and Pensions could was built before 1 April 2000, has not been reduce your bill by £25 per year. redeveloped, has not had a change of use, is Affordability Assistance Tariffs number to hand. not subject to compulsory metering or is not The Company offers a range of Affordability Payment card either currently metered or subject to a Assistance Tariffs designed to keep bills metered charge (assessed or otherwise). The affordable for low income or vulnerable Customers paying using a payment card can charge will not reflect how much water is used. customers. Details of eligibility and how pay monthly, fortnightly or weekly at a post customers can apply can be found on our office or by using a PayPoint outlet. There are two ways to calculate unmeasured website dwrcymru.com or by calling us on charges: 0800 052 0145. Dŵr Cymru Welsh Water 16 Scheme of Charges 2021-22 17
Payment by instalments benefits and negotiate with creditors. If 7. Other charging schedules Payment by instalments is available to all customers want independent advice, they can contact a local advice agency such as: household customers and those non- Dŵr Cymru Welsh Water also publishes the household customers who do not pay VAT on National Debtline following additional charging schedules; the charges and are not in arrears at the time Freephone: 0808 808 4000 Wholesale Tariff Document of the request. Failure to pay any instalment www.nationaldebtline.org by the due date will result in the instalment Primary charges for eligible premises that plan being withdrawn without notice and the Step Change could be supplied with water by a restricted balance of the outstanding charges becoming Freephone: 0800 138 1111 retail authorisation. due and payable immediately. www.stepchange.org Value Added Services Details of payment options and where to pay Citizens Advice Charging information for Retailers. can also be found on the reverse of your bill. Check your local yellow pages or Thomson Developer Services Schedule of Charges local directory for addresses and telephone Charges for new connections and other numbers activities to support developers. Having difficulty paying? www.citizensadvice.org.uk We recognise that our customers can be Schedule of Wholesale Charges affected by circumstances that are sometimes Civil Legal Advice Wholesale elements of Welsh Water’s water beyond their control which cause them Telephone: 0345 345 4345 and sewerage charges for information only. temporary or long term financial difficulty. www.gov.uk/civil-legal-advice Whatever the situation it is important that Shelter Cymru customers, household and non-household, Telephone: 0845 075 5005 should contact us by calling 0800 052 0145 www.sheltercymru.org.uk (0800 260 5051 if you are an Open Water customer). Whatever the situation, it’s important that customers contact the Company right away. We may be able to arrange for payments to be made weekly, fortnightly or by monthly Customers entering into any formal instalments. We may also be able to reduce insolvency procedure customers‘ charges if their household is Where a Customer enters into any formal eligible for one of the Affordability Assistance insolvency procedure the Company will Tariffs, details of which, can be found on our apportion any charges on a daily basis up to website dwrcymru.com the date immediately before the date the relevant insolvency procedure becomes We also operate a Customer Assistance effective ('the insolvency date'). Any Fund that can offer financial assistance for apportioned charges after the insolvency date household customers who meet the will be payable by the occupier of the property qualification criteria and have arrears. in question and apply from the next day of For more information customers can visit occupation after the insolvency date. Any such our website dwrcymru.com or call us on apportioned charges will not fall within the 0800 052 0145. insolvency procedure. The charges will be We would also encourage all customers who payable by the occupier on the same are struggling with debt, or low incomes to payment terms as would apply if the property consider contacting a free debt advice had been newly connected on that day. company. These organisations can help ensure customers maximise their budget and Dŵr Cymru Welsh Water 18 Scheme of Charges 2021-22 19
8. Household charges Assessed measured charges Water Band A - Average use Band B - Low use Based on loading units/appliances Based on loading units/appliances in property in property Standard unmeasured charges Assessed Assessed Unmeasured water services (£) Annual charge Consumption Annual charge Consumption No of occupants (£) (m3/year) (£) (m3/year) Standing Charge 132.56 1 121.68 65 100.75 49 RV based charge - per poundage of RV 0.8475 2 156.99 92 130.83 72 Uniform Service Charge 242.74 3 and above 198.83 124 167.45 100
Unmeasured sewerage services (£) Sewerage Band A - Average use Band B - Low use Based on loading units/appliances Based on loading units/appliances Standing Charge 200.27 in property in property
Standing Charge - Foul only 148.72 Annual charge Annual charge Annual charge Annual charge No of occupants Full (£) Foul only (£) Full (£) Foul only (£) RV based charge - per poundage of RV 1.2992 1 204.94 167.37 178.61 144.24 Uniform Service Charge 369.17 2 249.36 206.41 216.46 177.49
Uniform Service Charge - Foul only 317.62 3 and above 302.00 252.67 262.52 217.97 Surface Water only - includes highway drainage 48.38 (for properties with a rateable value of £25 or less, no charge will be made) Affordability Assistance Tariffs Further information on customer eligibility can be found at dwrcymru.com Standard measured charges HelpU Water (£) Sewerage (£) Water (£) Sewerage (£) Annual charge (for existing HelpU customers at 31st July 2020, not 95.00 126.00 Standard volumetric rate per cubic metre 1.3078 1.7318 available to new customers) Annual charge (available to new applications from 1st August 2020) 108.00 142.00 Sewerage volumetric rate - Foul only per cubic metre 1.5218
WaterSure Wales Water (£) Sewerage (£) Service Charge Water (£) Sewerage (£) Sewerage - Foul only (£) Annual charge 150.00 210.00 Below 30mm 36.67 98.00 73.40 WaterSure Wales AMC Water (£) Sewerage (£) 30mm 36.67 98.00 73.40 Annual charge 150.00 210.00 40mm 36.67 98.00 73.40
Welsh Water Assist - Transition for Sewerage only Customers Sewerage (£)
Annual charge 193.88
Note: This is the transition tariff for customer’s eligible for and paying only the sewerage annual charge of the Welsh Water Assist — Transition charge. It is not available for customers previously paying either the combined water and sewerage Welsh Water Assist — Transition annual charge or the Welsh Water Assist — Unmeasured Transition annual charge. Dŵr Cymru Welsh Water 20 Scheme of Charges 2021-22 21
9. Non household charges Assessed measured charges
Water
Standard unmeasured charges Assessed Consumption Annual charge Band (based on type of business) (m3/year) (£) Unmeasured water services (£) Standing Charge 101.79 Band 1 Less than 500 587.99
RV based charge - per poundage of RV 1.0007 Band 2 501-1,000 1,149.08
Uniform Service Charge 231.89 Band 3 1,001-2,000 2,411.89
Band 4 2,001-4,000 4,375.03 Unmeasured sewerage services (£) Standing Charge 139.48 Sewerage Standing Charge - Foul only 79.99 RV based charge - per poundage of RV 1.5605 Assessed Consumption Annual charge Annual charge Band (based on type of business) (m3/year) Full (£) Foul only (£) Uniform Service Charge 342.34 Band 1 Less than 500 779.12 685.24 Uniform Service Charge - Foul only 282.85 Surface Water only - includes highway drainage 98.87 Band 2 501-1,000 1,485.23 1,330.09 (for properties with a rateable value of £25 or less, no charge will be made) Band 3 1,001-2,000 3,074.42 2,781.43
Band 4 2,001-4,000 5,544.96 5,037.66 Standard measured charges Water (£) Sewerage (£) Standard volumetric rate per cubic metre 1.3652 1.8084 Sewerage volumetric rate - Foul only per cubic metre 1.6515
Service Charge Water (£) Sewerage (£) Sewerage - Foul only (£) Up to 20mm 26.89 73.00 40.37 25mm 85.54 258.79 221.79 30mm 151.14 359.22 322.42
40mm 280.88 529.85 493.05 50mm 424.56 945.94 909.13 65mm 567.01 1,519.28 1,482.48 80mm 749.99 2,206.80 2,169.99 100mm 890.50 3,825.40 3,788.59 150mm 1,144.69 8,838.61 8,792.80 200mm and over 1,144.69 15,766.92 15,730.11 Dŵr Cymru Welsh Water 22 Scheme of Charges 2021-22 23
Industrial tariffs 10. Trade effluent charges
Potable water
Indicative Volumetric New application for consent to discharge trade effluent (zero rated for VAT) £354.77 consumption Fixed charge charge Band (Ml/year) (£) (£/m3) Revision of existing consent at customer’s request (zero rated for VAT) £354.77
1 50 - 99 17,883.42 0.9668
2 100 - 249 24,897.94 0.8966 Trade effluent charges include a fixed charge Trade effluent may be billed on the basis of and variable charges that vary with the volume incoming water supplies subject to an 3 250 - 499 34,890.37 0.8567 and sampled strength of the discharged allowance depending upon the nature of the effluent. trade undertaken on site. Where the customer 4 500 - 999 73,654.66 0.7791 claims that the volume of effluent discharged Bills will be sent either Monthly, Quarterly or Six is less than the volume of water supplied and 5 >1,000 137,844.03 0.7150 Monthly in arrears, depending on the average the Company agrees this, the adjustment to monthly charge. Charges are payable within 14 A Standard measured service charge will be payable on all meters charges will take effect from the start of the days of a bill being sent and can be paid by billing period in which the claim is made. Direct Debit, BACS or cheque. Non-potable water Alternatively, charges may be calculated using In addition to the trade effluent charge, a flow data supplied by the customer when so Indicative domestic sewerage charge will be payable. agreed by the Company. Unless circumstances consumption Fixed charge Volumetric charge This is calculated, normally, by taking into dictate otherwise the following sample strength 3 Band Water (Ml/year) (£) (£/m ) account facilities present, headcount and may be used for charging purposes. A Partially treated <50 1.2915 number of days and will be billed against a separate account along with any water charges Suspended A Raw <50 1.1910 that are billed by the Company. Discharge Type COD mg/l Solids mg/l
B Partially treated >50 38,325.46 0.4556 Car washes 177 165
B Raw >50 39,969.82 0.3552 Laundrettes 484 175
Swimming Pools 25 66 Sewerage
(For discharged sewage > 100,000 cubic metres per year) (£)
Fixed charge 22,173.39
Fixed charge foul only 10,931.38
Volumetric charge — Full service per cubic metre 1.6732
Volumetric charge — Foul only service per cubic metre 1.5080 Dŵr Cymru Welsh Water 24 Scheme of Charges 2021-22 25
Discharge to sewage treatment works Standard tariff
Formula is either: Trade Effluent Fixed Charge 23.82
C = R + V + S St (discharge to primary treatment only) The standard unit charges per cubic metre are: Ss Or R The average cost for receiving a cubic metre of foul water into the sewer, including 0.3201 conveyance to the treatment works or outfall C = R + V + Vb + B Ot + S St (discharge to full secondary treatment only) V The average cost for preliminary and primary treatment 0.4014 Os Ss
Vb The average cost for the pumping and settlement elements of biological treatment 0.1638 Where:
3 C = charge/m of effluent Ot = settled COD of the effluent in mg/l B The average cost of biological treatment, excluding pumping and settlement 0.2835
3 R = sewerage costs/m Os = settled COD of domestic sewage - 500mg/l S The average cost of treatment and disposal of primary sludge at the Company’s 0.2107 V = primary settlement treatment costs/m3 S = sludge treatment costs/m3 larger sewage treatment works
3 Vb = secondary volume-related treatment costs/m St = suspended solids of the effluent in mg/l Vm The average cost of pumping, preliminary treatment and discharge through outfalls 0.1693
3 B = secondary strength-related treatment costs/m Ss = suspended solids in domestic sewage - 350mg/l Industrial tariff Discharge to sea outfalls Customers may choose this tariff where the discharge of trade effluent from a single site is 100Ml or more per annum. For traders discharging to long sea outfalls Fixed Charge 233.80 C = R + M
For traders discharging to all other outfalls R The average cost for receiving a cubic metre of foul water into the sewer, including 0.2145 C = R or C = R + Vm conveyance to the treatment works or outfall
Where: V The average cost for preliminary and primary treatment 0.3878 C = charge/m3 Vb The average cost for the pumping and settlement elements of biological treatment 0.1521 R = sewerage costs/m3 M = marine treatment costs/m3 B The average cost of biological treatment, excluding pumping and settlement 0.2558 3 Vm = pumping, preliminary treatment costs/m S The average cost of treatment and disposal of primary sludge at the Company’s 0.2107 larger sewage treatment works
Vm The average cost of pumping, preliminary treatment and discharge through outfalls 0.1693 Dŵr Cymru Welsh Water 26 Scheme of Charges 2021-22 27
Excess licence charge Use of outfall 11. Other charges for meters A limited number of discharges contain Charge for use of Welsh Water sea outfall complex organic substances in such where customer holds their own NRW concentration that Natural Resources Wales or discharge consent and discharges treated Temporary Installation of a Data Logger to Detect Suspected Leakage Environment Agency consider it necessary to effluent directly into our outfall. control them by including concentration limits Installation of a temporary data logger — available for meters 15-50mm £58.33 A logger which measures demand in 1 minute intervals, may help customers to identify if there + VAT in discharge consents. Effluents with such Item Charge (£) are any leaks on the supply. The charge will be refunded in the event excessive consumption limits attract a higher licence fee than normal. is due to leakage from Dŵr Cymru’s pipes. This service delivers data at the end of a two week Where the increase in this fee is attributable Fixed Charge 233.80 period. to an individual trade effluent or effluents that are consented to discharge these substances Volumetric Charge per m3 0.0668 the additional fee will be added to the trade Company Data Logging Equipment effluent charge of the discharger. Disputes Access to online data from Company data logging equipment installed at £20.37 + VAT Any dispute regarding the discharge customers site. of trade effluent may be referred to the Water Charge applies per creation of a user profile. Services Regulation Authority (Ofwat) at the Printed copies of Company data logging information for customer site. £20.37 + VAT address shown on page 7. Charge applies per copy of data logging information.
Testing — Household (charges inclusive of VAT)
Meter removed for testing Invoice will be issued to customer in Reasonable expenses the event the test results show meter is recording within permitted up to a maximum of parameters. If the meter is found to be faulty then there will be no £70.00 charge for the test.
Testing — Non-household
If the meter is found to be faulty then there will be no charge Price on application + VAT for the test otherwise the charge will be as per ‘Change of Meter’ (see table opposite) plus the actual cost of the meter test.
Extraordinary meter reading charges In accordance with our Code of Practice for Meter Reading, we reserve the right to recover any additional meter reading costs incurred as a result of persistent unreasonable customer behaviour. These include but are not limited to the following:
Notice of Entry/Warrant of Entry Price on application + VAT
Other legal or specialist costs Price on application + VAT
Meter read requested by retailer or customer £37.38 + VAT
Abortive visit £37.38 + VAT Dŵr Cymru Welsh Water 28 Scheme of Charges 2021-22 29
Change of meter 12. Miscellaneous charges Where the Company is able to fit a new ‘screw in’ meter in the existing boundary box without further work the charge is £110.80, otherwise the charge made is shown in the table below. (If the meter no longer records flow correctly, it will be replaced free of charge). If the work is completed out of normal working hours we may apply Item Additional Information Charge additional costs. Temporary Disconnection Surface Water drainage charge may still apply. It Price on application Size of meter being installed Charge (£) without excavation + VAT Charge (£) with excavation + VAT may not be possible to temporarily disconnect a joint supply Up to 25mm 166.11 510.18 Reconnection following Price on application 30mm 250.50 594.57 temporary disconnection
40mm 294.88 638.95 Disconnection — permanent Requests in writing from the property owner to Price on application Billing and Accounts or email us at water.enquiries@ 50mm 524.15 868.22 dwrcymru.com or visit us at dwrcymru.com
80mm 568.15 912.22 Reconnection — following See new connection charges in Developer Services New connection permanent disconnection Schedule of Charges charges will apply 100mm 612.94 957.02 Disconnection — non- Price on application 150mm 900.62 1,597.03 payment of charges.
200mm 1,007.52 1,703.92 Reconnection — following We cannot disconnect household only premises for Price on application payment of unpaid charges non-payment of charges. The charge will cover the Above 200mm Price on application Price on application costs incurred for disconnection and reconnection. We may require a security deposit from non- household customers (i.e. one billing cycle + 3months Re-position a meter charges).
Requests in writing to Customer Services Department, giving Price on application + VAT Abortive visit charge Price on application reasons. Customer may be charged reasonable expenses. (for all of the above)
Charges are payable in advance unless otherwise stated. Unless otherwise stated 'price on application' can be Removed meter requested by telephoning 0800 052 0130 (0800 260 5051 if you are an Open Water customer).
Where a meter had been removed without our permission we may Price on application + VAT apply reasonable costs for its replacement. Ships Water (customer will be invoiced, Zero Rated VAT for customers whose SIC is not between 1 – 5)
Item Charge (£)
Standard volumetric rate per cubic metre 1.3652
Service charge per hour 27.00
Emergency planning services – provision of water
Item Charge (£)
Provision of water using emergency tankers, bowsers and pallets if Price on application + VAT available for use. Abortive visits will be charged at reasonable cost. Dŵr Cymru Welsh Water 30 Scheme of Charges 2021-22 31
Standpipes Repairs to Company apparatus Standpipes are not available to hire at our local depots. The hire of a standpipe will be from our All repairs to Company water or sewer network apparatus, caused by third party damage, will be appointed agent. The hire of a standpipe is restricted for certain use. Only standpipes hired from charged at reasonable cost. our appointed agent, with our consent, are allowed to be used on our network. All standpipes are metered and VAT will be added. For full details go to dwrcymru.com Water fittings inspections Standpipes for use in building construction The carrying out of an inspection to ascertain whether any provision contained in or made or The hire of a standpipe may not be granted. We may require you to obtain connection onto our having effect under the water Industry Act 1991 with respect to any water fittings or with respect to network which will be metered. the waste or misuse of water is being or has been contravened. Existing property or land with a water supply The hire of a standpipe may not be granted. We may fit a meter to an existing supply when Service Charge(£) a property or land becomes unoccupied or unused, undergoes alteration or renovation. Please contact us at dwrcymru.com. Initial inspection and first follow up No charge Existing property or land without a water supply Repeat Inspections 55.27 + VAT The hire of a standpipe may not be granted. We may require you to obtain connection onto our Abortive Visit 34.00 + VAT network, which will be metered. Please contact our Developer Services at dwrcymru.com.
Major building sites and civil engineering works After an initial Water Fittings Regulations inspection where the Company has found The hire of a standpipe may not be granted. We may require you to obtain connection onto our contraventions, a programme of work and a timescale for completion will be agreed with the network which will be metered. customer. Where the action agreed is not undertaken and additional visits are required to ensure compliance, an hourly charge will be applied to cover the cost of additional visits. Fire hydrants New water connection rectification work Item Additional Information Charge(£) All repairs, rectification or remedial work carried out by the Company on a water or sewerage Install hydrant On new main (80-200mm diameter) 717.05 connection installed in an unacceptable condition will be re-charged.
Install hydrant On existing main (80-200mm diameter) 1,307.90 Item Additional Comments Charge(£) Install marker post/plate 138.30 Abortive visit (maximum charge) 211.00 Remove marker post/plate 138.30 New Connection Quality Inspection First visit No charge Remove hydrant From existing main (80-200mm diameter) 618.86 New Connection Quality Inspection Cost per additional visit 42.00 Repair hydrant Category 1 (e.g. lid and frame) 242.59 Abortive inspection (maximum charge) 42.00 Repair hydrant Category 2a (e.g. lid, frame & chamber piece) 451.13 Remedial work Price on application Repair hydrant Category 2b (e.g. lid, frame, repack, rewasher) 724.61
Repair hydrant Category 3 (replace hydrant complete) 801.67 Dŵr Cymru Welsh Water 32 Scheme of Charges 2021-22 33
Disposal of cesspit, septic tank and tankered waste1 13. Infrastructure charges Fixed charge per load £8.00 The infrastructure charges for a supply for domestic purposes are payable under Section 146 of the Suspended Solids Additional Comments Charge (£) Act and Licence Condition C (as modified) of the Company’s Instrument of Appointment.
0 – 2,000 mg/l Subject to a minimum charge based on a load of 4.5 cubic 5.49 When new connections are made there is an increased burden on both the water and sewerage metres (approximately 1,000 gallons). Charge is per cubic systems that can ultimately require work to be carried out. Therefore, in addition to any water or metre sewerage connection charge and/or requisition charge, there is also an infrastructure charge for a new water connection and an infrastructure charge for a new sewerage connection. 2,001 – 20,000 mg/Ll Charge is per cubic metre. 9.10 Infrastructure charges will be due upon connection of the water supply. Charges will be applicable Greater than 20,000 mg/l Charge is per cubic metre 13.17 for each service provided; where water and sewerage connections are provided both infrastructure 1 The Company does not provide a sewerage service for the collection of domestic septic tank or cesspit waste. The cesspit charge will be charges will be due at this stage. If sewerage services are not being provided to a property, then no limited to sewerage works that have a permanent manned presence. Details of these sites can be obtained from our Sewerage Services sewerage infrastructure charges will be due. department, please telephone 0800 085 3968. 2 The Company reserves the right to refuse waste which is found to have suspended solids in excess of 20,000 mg/l These charges may also be payable where a site has been redeveloped and the redevelopment results in a greater demand from the site than in the previous 5 years. These charges are billed at Other charges the same time as the water connection charge. Infrastructure charges are outside the scope of VAT. Single property domestic connections with a diameter of 25mm, or where a larger connection is Item Additional Comments Charge (£) required for a combined domestic fire sprinkler system, will be charged one standard infrastructure Operational Charge will be invoiced following the incident Price on application + VAT charge per property. Non-emergencies The charges below are for a standard household property: Dishonoured Cheques For each cheque. Charge will be invoiced following 20.00 (outside scope of VAT) each occurrence. Item Additional Information Charge
Information and copy Standard charge for any routine information not 19.82 + VAT Water Infrastructure charge £400.00 documents provided free of charge. Other enquiries will be charged at cost. Information requested under Sewerage Infrastructure charge £400.00 the Environmental Information Regulations will be charged in accordance with our EIR charging policy (available at dwrcymru.com). Relevant Multipliers Copy billing stationery Per bill or similar document. Normally waived for 19.82 + VAT The charge for apartment/flat developments with an individual meter per flat will be 1 standard first request. charge per flat. Charges for apartment/flat developments served by a bulk metered supply and for non-households are calculated by multiplying the above standard charge by the relevant multiplier. The relevant multiplier is calculated using the total loading units for all water fittings in the premises supplied and dividing by 24. The resulting number or 1 (whichever is greater) is the relevant multiplier.
Relevant Multiplier Relevant Multiplier Credit Available if Abandoned Type of property Type of use Charges for New Connections <5 Years
Household Domestic 1 1
Non-Household Domestic Based on loading units Based on previous usage Dŵr Cymru Welsh Water 34
Loading units Infrastructure charge credits Where a property had domestic usage but a Where a site is a redevelopment and the connection size greater than 25mm, or a Company has provided services to that site 32mm combined domestic fire sprinkler within 5 years prior to the first new permanent connection loading units are used to connection of the new development, the total determine the Relevant Multiplier by reference amount of water infrastructure charges for the to the following table and notes. site may be reduced. The number of domestic households that Water Fitting Loading Unit existed and had a water connection on the WC Flushing Cistern 2 site within the 5 year period, or in the case of non-household premises which have been Wash basin in a house 1.5 metered, the number of credits due based on Wash basin elsewhere 3 the average water usage of the previous development within the 5 year period, is Bath with nominal size 20mm taps 10 deducted from the total of the relevant Bath with taps larger than 20mm 22 multipliers for the connections resulting from the new development. Shower 3 The revised total multiplied by the standard Sink with nominal 15mm taps 3 charge gives the total water infrastructure charge for the site. A similar reduction is Sink with taps larger than 15mm 5 made in respect of sewerage connections Spray tap 0.5 previously serving the site. Bidet 1.5 If there is a dispute concerning the relevant multiplier calculated for a development Domestic appliance (subject to a 3 between the Company and the person on minimum of six loading units per house) whom any infrastructure charge has been levied, the matter may be referred to the Communal or commercial 10 Water Services Regulation Authority (Ofwat) appliance at the address on page 7. Any other water fitting or outlet 3 (including a tap but excluding a urinal or water softener)
Notes: 1. References to any fitting includes reference to any plumbing, outlet, dedicated space or planning or other provision for that fitting. 2. A bath includes a whirlpool bath and a Jacuzzi. 3. Domestic appliance means an appliance (including a dishwasher, washing machine and waste disposal unit) in a house. 4. Communal or commercial appliance means an appliance (including a dishwasher, washing machine and a waste disposal unit) elsewhere than in a house (including communal facilities).