Scheme of Charges 2021-22 Version 2 Dŵr Cymru Welsh Water 2 Scheme of Charges 2021-22 3 Contents Definition of terms In this Scheme, unless the context otherwise requires: 1. Introduction 5 2. Complaints 6 3. Value Added Tax 8 ‘Act ’ means the Water Industry Act 1991 and ‘Household’ any building or part of a building amendments thereto. which is occupied as a dwelling house, 4. Liability for charges 8 whether or not a private dwelling house, ‘Billing Company’ for any premises is the or which, if unoccupied, is likely to be so 5. How we charge you 10 company other than Dŵr Cymru Cyfyngedig occupied. (As described in Section 219 of the that supplies the water service to the premises Act). In particular, a house includes a flat but 6. How to pay 15 and is responsible for collecting the sewerage not a caravan or mobile home which is charges in respect of those premises on 7. Other charging documents 17 temporarily situated. behalf of Dŵr Cymru Cyfyngedig. ‘Household purposes’ generally means a 8. Household charges 18 ‘Company’ means Dŵr Cymru Cyfyngedig, supply for drinking, washing, cooking, central trading as Dwr Cymru Welsh Water. 9. Non Household charges 20 heating and sanitary purposes and is defined ‘Connection’ means a connection regulated by in Section 218 of the Act. 10. Trade effluent charges 23 the Act and other relevant legislation by virtue ‘Infrastructure charge’ means a water of which the customer receives the benefit of 11. Other charges for meters 27 infrastructure charge or a sewerage the Company's services. infrastructure charge. 12. Miscellaneous charges 29 ‘Customer or potential customer’ means a ‘Measured charges notice’ means the request person either receiving a service from the 13. Infrastructure charges 33 from the Customer to the Company to fix Company or who is liable to pay charges in charges in respect of the supply by reference accordance with the Company's charges to the volume of water supplied. (As described scheme, or a person who might become such in Section 6 of the Water Industry Act 1999). a person on making an application to receive The Company will accept requests made via a service from the Company. our website dwrcymru.com or by calling us on ‘Domestic sewage’ means the content of 0800 052 0145 lavatories, water which has been used for ‘Meters’ A ‘screw in’ meter has concentric cooking or washing, and surface water but ports for a single connection to pipework and does not include water used for the business is the type generally fitted in the Company’s of a laundry or for a business of preparing standard boundary box. An ‘in line’ meter has food or drink for consumption otherwise than a pipe connection at both ends. on the premises (cf Section 117 of the Act). ‘Non-household’ a premises/customer ‘Fixed term tenancy’ means any tenancy other Change History other than a household premises/customer. than a periodic tenancy. Version Issued Change Reason For definition of household see above. 1 December Document ‘Non-potable water’ means water not 2020 published intended to meet the standards of wholesomeness set out in regulations made The not-for-profit story 2 March 2021 Non-household Addition of missed Discover where your money is invested at standard measured line for 65mm under the Water Industry Act 1991. charges p. 20 dwrcymru.com/different Dŵr Cymru Welsh Water 4 Scheme of Charges 2021-22 5 ‘Occupier’ includes, in addition to any person ‘Renovation’ means any work carried out 1. Introduction in actual occupation of premises, any person within the property which can be anything who: from painting and decorating to structural This document is the Company's ‘Charges The Company supplies water, sewerage, and work. — Maintains premises used or intended for Scheme’ made under the provisions of the trade effluent services to homes, offices, use as a dwelling or as office or commercial ‘Service pipe’ means the pipe (or part of the Water Industry Act 1991. The charges businesses and factories in the area shown on premises furnished and ready for letting pipe) to supply water from the Company's contained in this booklet will apply for the the map below. water main to any premises and is defined in period 1 April 2021 until 31 March 2022. — Maintains any newly constructed or Where the Company supplies only water section 219 of the Act. converted premises ready for sale or letting In accordance with the Company's duty under services and another company provides the ‘Single site’ refers to premises within one the Act and its Licence (the Instrument of sewerage services, the Company’s bill may — Maintains any other premises in a condition location. Appointment) as the water and sewerage include a sewerage charge on behalf of the in which they can be put to use for their undertaker for its area, the Company has other service provider. In areas where the intended purpose ‘Supply pipe’ means any part of a service pipe taken steps to ensure that the charges do not Company only provides a sewer network and which the Company could not be, or have — Maintains premises for multiple occupation unduly discriminate against, or show undue another company provides the water service, been, required to lay under Sections 45 and with shared facilities or as a holiday or preference, to any class of customers or the Company may issue a bill for its sewerage 46 of the Act. student hostel or other accommodation for potential customers. service only, or the water provider may include short term occupation or letting. ‘Trade effluent’ is any liquid, either with or the Company’s sewerage charge on its bill without particles of matter in suspension (dependent on arrangement between the ‘Potable water’ means water intended to meet therein, which is wholly or in part produced in Company and the water provider). the standards of wholesomeness set out in the course of any trade or industry carried on regulations made under the Water Industry at trade premises but does not include Act 1991. domestic sewage and is defined in Section 141 ‘Premises’ mean a permanent building, its of the Act. grounds and appurtenances or any facility for which a supply of water is made available. A building includes a house or part of a building Llandudno capable of separate occupation. Holyhead Rhyl Bangor ‘Rateable Value’ (RV) means the value shown Mold in the valuation list maintained by a rating Wrexham authority under Part V of the General Rate Act Customers who are planning to 1967 on 31 March 1990, and includes rateable Pwllheli move to a new property can contact values which are proposed at that date and Dolgellau Water region boundary the Company on 0800 052 0145 are subsequently directed to become effective Sewerage region boundary in order to ascertain the basis on from a date on or before 31 March 1990. which they would pay charges for ‘Redevelopment’ is a site where connections the property. are changed or their use is changed. Aberystwyth The Company produces a number Redevelopment includes, for example, of customer information replacement of old houses with new houses, Cardigan Hereford publications about the services it alteration of a large house into flats, Fishguard Brecon provides. Details of these can be combining two or more properties into one, Carmarthen Monmouth found on our website dwrcymru.com replacement of a factory with offices, Haverfordwest Merthyr Tydfil extension of a factory or offices, and the Llanelli Swansea Chepstow change of a building water supply to a house Bridgend Newport connection. Cardiff Dŵr Cymru Welsh Water 6 Scheme of Charges 2021-22 7 2. Complaints If we have fully reviewed your complaint and WATRS you believe we could have done more, you International Dispute Resolution Centre can ask the Consumer Council for Water 70 Fleet Street We always aim to get things right first time, Water services (CCWater) to review your case. This is an London every time — but we know that occasionally [email protected] independent body which represents EC4Y 1EU things can go wrong. Our preferred method of customers’ interests and investigates dealing with a complaint, is by telephone as Water Customer Services complaints. You can visit their website 0207 123 4567 this is the quickest way to get it resolved. Dŵr Cymru Welsh Water ccwater.org.uk, call them on www.watrs.org Customers can call us on one of the following PO Box 3118 0300 034 3333, or write to them at: numbers: CF30 0BY Certain complaints can be referred to Ofwat. Consumer Council for Water These are mentioned in the relevant sections Billing and accounts Sewerage enquiries of this booklet. Their contact details are: c/o 1st Floor, 0800 052 0145 [email protected] Victoria Square House, Water services and emergencies Sewerage Customer Services Victoria Square, The Water Services Regulation Authority Dŵr Cymru Welsh Water 0800 052 0130 Birmingham, (OFWAT) PO Box 3118 B2 4AJ Centre City Tower CF30 0BY Sewerage services and emergencies 7 Hill Street 0800 085 3968 The CCWater will normally only investigate Business Customer Team (Open Water) complaints that have previously been referred Birmingham Business Customer Team [email protected] to the Company. When writing to them, it B5 4UA would be helpful to enclose a copy of the (Open Water customers only) Business Customer Team 0121 644 7500 response from the Company. 0800 260 5051 PO Box 3162 Email: [email protected] Cardiff If you have given us a ring and you still want to If your complaint has been fully reviewed Any correspondence with Ofwat should CF30 0FD make a complaint, you can get in touch by by us and CCWater, and you remain enclose copies of correspondence with email or letter.