Service Arrangement on Christmas and New Year Holidays
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20 December, 2017 Dear Valued Customer, Service Arrangement on Christmas and New Year Holidays S.F. Express will have the special delivery arrangements on Macau Special Administrative Region Establishment Day on 20 December, 2017, Christmas Day on 25 December, 2017, the first weekday after Christmas Day on 26 December, 2017, New Year Holiday on 1 January, 2018. Details are as follow: A. Door-to-Door Pickup & Delivery Service District Date Pickup Delivery Service Same Day Delivery Service will not be provided (including SF Next Morning Delivery Service) If you wish to deliver your shipment(s) on 25 December, 2017 Cut-off Time: Public Holiday, please specify the (Monday) 16:00 information below on the waybill: - Valid “contact number” and “mobile phone number” of the recipient - Exact delivery date marked in “Remark” field (e.g. Please deliver on 25 December, 2017) Normal Delivery Service Hong 26 December, 2017 Cut-off Time: (Except SF Next Morning Delivery Kong (Tuesday) 19:00 Service) Same Day Delivery Service will not be provided (including SF Next Morning Delivery Service) If you wish to deliver your shipment(s) on 1 January, 2017 Cut-off Time: Public Holiday, please specify the (Monday) 16:00 information below on the waybill: - Valid “contact number” and “mobile phone number” of the recipient - Exact delivery date marked in “Remark” field (e.g. Please deliver on 25 December, 2017) Same Day Delivery Service will not be provided 20 December, 2017 (Wednesday) If you wish to deliver your shipment(s) on Cut-off Time: Public Holiday, please specify the Macau 16:00 information below on the waybill: - Valid “contact number” and “mobile 25 December, 2017 phone number” of the recipient (Monday) - Exact delivery date marked in “Remark” field (e.g. Please deliver on 25 December, 2017) 26 December, 2017 Cut-off Time: Normal Delivery Service (Tuesday) 19:00 Same Day Delivery Service will not be provided If you wish to deliver your shipment(s) on Public Holiday, please specify the 1 January, 2018 Cut-off Time: information below on the waybill: (Monday) 16:00 - Valid “contact number” and “mobile phone number” of the recipient - Exact delivery date marked in “Remark” field (e.g. Please deliver on 25 December, 2017) B. Pickup Service & Delivery Service at S.F. Service Network During the public holiday, Pickup and Drop-off Service are available. Details are as follow: 1. S.F. Express Service Centers - Below S.F. Express Service Centers in Hong Kong will provide Pickup and Drop-off Service on 25 December, 2017 (Monday), 1 January, 2018 (Monday). Business Hours: 09:00-18:00; Cut-off Time: 16:00. - Below S.F. Express Service Center in Macau will provide Pickup and Drop-off Service on 20 December, 2017 (Wednesday), 25 December, 2017 (Monday) and 1 January, 2018 (Monday). Business Hours: 09:00-18:00; Cut-off Time: 16:00. - All S.F. Express Service Centers in Hong Kong and Macau maintain normal service on 26 December, 2017 (Tuesday). Business Hours: 09:00-20:00; Cut-off Time: 19:00. Please click here for the details of S.F. Express Service Centers. Hong Kong Service Center Address Shop A, G/F, Man Lok Building, 91 Bonham Strand & 117 Wing Lok Street, Sheung Sheung Wan Wan, Hong Kong Shop A, G/F, King's View Court Block D,No.9 Hoi Chak Street, Quarry Bay (901-907 Quarry Bay King's Road) Wan Chai Shop A & B, G/F, Man Shek Building, 404-406 Jaffe Road, Wan Chai, Hong Kong Kwun Tong Room B, G/F, Fung Yip Industrial Building, 170 Wai Yip Street, Kwun Tong, Kowloon Workshop No. 5, G/F, Wing Fat Industrial Building, 12 Wang Tai Road, Kowloon Bay, Kowloon Bay Kowloon San Po Kong Shop C1A, G/F, 3 Tsat Po Street, Chin Fat Factory Building, San Po Kong, Kowloon Prince Edward G/F, 26 Tai Nan Street, Prince Edward, Kowloon Unit A, G/F, Shun Cheung Industrial Building, 24 & 26 Wing Hong Street, Lai Chi Kok, Lai Chi Kok Kowloon Hung Hom Shop D3, G/F, 2G Hang Fung Industrial Building, Hok Yuen Street, Hung Hom, Kowloon Tsim Sha Tsui G/F, Creative Mansion, 6 & 8 Chatham Court, Tsim Sha Tsui, Kowloon Workshop C, G/F, Ching Cheong Industrial Building, 1-7 Kwai Cheong Road, Kwai Kwai Chung Chung, N.T. Tsuen Wan Room 7 & 8B, G/F, Thriving Industrial Centre, 26-38 Sha Tsui Road, Tsuen Wan, N.T. Sha Tin Room E, G/F, Yue Cheung Centre, 1-3 Wong Chuk Yeung Street, Sha Tin, N.T. Yuen Long Unit L & L1, G/F, Wang Yip Centre, 18 Wang Yip Street East, Yuen Long, N.T. Tai Po G/F, North Wing ,1 & 3 Tung Mau Square, Tai Po, N.T. Macau Service Center Address Rua Cinco Bairro G/F, 3B Veng Fung Industrial Building, Rua Cinco Bairro Da Areia Preta, Macau Da Areia Preta 2. S.F. Stores S.F. Stores* will provide service on 25 December, 2017 (Monday), 26 December, 2017 (Tuesday), 1 January, 2018 (Monday). Business Hours: 12:00-20:00. Shipments dropped off during the public holiday will be delivered on the next working day (Normal service on 27 December, 2017). *Chai Wan Trend Centre S.F. Store will be closed during holiday. Please click here for the details of S.F. Stores. 3. S.F. Service Points S.F. Service Points will provide service on 25 December, 2017 (Monday), 26 December, 2017 (Tuesday), 1 January, 2018 (Monday). (Including the designated 7-Eleven Convenience Stores, Circle K Convenience Stores, VanGo Convenience Stores, Uselect, Shell Stations, Hong Kong Newspaper Hawker, All Bridal Tea Hotels, NTI Express Auto Care, Red Hall Furniture at Mui Wo on Lantau Island, Lok’s Shop on Cheung Chau Li Yuen Store on Lamma Island, Lamma Fisherfolk's Village and Chui Kee Vans) Please click here for the details of S.F. Service Points. 4. EF Lockers EF Lockers# will provide service on 25 December, 2017 (Monday), 26 December, 2017 (Tuesday) , 1 January, 2018 (Monday). #EF Lockers in Melody Garden at Tuen Mun (Bowling Alley) will be closed at 19:00 on 22 December 2017 and 26 December, 2017 Please click here for the details of EF Lockers. C. Refrigerated Delivery Service 2017 2018 22 23 24 25 26 31 1 December December December December December December January (Friday) (Saturday) (Sunday) (Monday) (Tuesday) (Sunday) (Monday) Enterprise Refrigerated Delivery & Not available Airport Shipment Service Central, Admiralty, Wan Central, Admiralty, Wan Chai, Happy Valley, Chai, Happy Valley, Causeway Bay, Tin Hau, Causeway Bay, Tin Hau, Yau Ma Tei, Tsim Sha Normal Yau Ma Tei, Tsim Sha Tsui, Normal Tsui, service+ Mong Kok, Prince Edward service+ Mong Kok, Prince Edward and Jordan: and Jordan: Door-to-Door Only delivery timeslot A Only delivery timeslot A Refrigerated Normal (09:00-13:00) is available (09:00-13:00) is available Delivery service The Peak, Mid-Levels, Jardine's Lookout, Tai Po - Tai Po Kau, Tai Po - Kau To Shan, Service Fanling - Kwan Tei, Fanling - Ping Che, Sheung Shui - Kwu Tung (including Ho Sheung Heung and Hang Tau), Lam Kam Road, Fan Kam Road, Kam Sheung Road, Yuen Long - Kam Tin, Yuen Long - Shek Kong and Yuen Long - Pat Heung: Only delivery timeslot B (13:00-17:00) is available For other districts: Normal service is provided+ Cut-off Time:16:00 (Next day delivery) +No pickup and delivery service are available for the below districts on 23-26 December, 2017 (Saturday to Tuesday), 31 December, 2017 (Sunday) and 1 January, 2018 (Monday): Hong Kong Island Shek O, Stanley, Chung Hom Kok, Repulse Bay, Deep Water Bay, Tai Tam and South Bay Sai Kung, Clear Water Bay, Tai Po - Tai Mei Tuk, Tai Po - Sam Mun Tsai, Tai Po - Tung Tsz, New Territories Sha Tau Kok, Lo Wu, Ta Kwu Ling, Man Kam To, Lok Ma Chau, Lau Fau Shan, Tai Po - Plover Cove (including Luk Keng), Lung Kwu Tan, Mai Po, Sai Kung - Pak Tam Chung (including Hoi Ha Wan), Clear Water Bay - Po Toi O and Clear Water Bay - Tai Miu Outlying Islands Tung Chung, Ma Wan and Discovery Bay D. International Shipment Service The International shipment services are affected by local public holidays. Please click here for the details of International Shipment Service. E. Customer Service The service hours of the customer service hotline (Hong Kong and Macau) will be adjusted on 25 December 2017 (Monday), 26 December 2017 (Tuesday) and 1 January 2018 (Monday). Details of the adjustment are as follow: Date Service Hours 25 December 2017 (Monday) 08:00-20:00 26 December 2017 (Tuesday) 08:00-20:30 1 January 2018 (Monday) 08:00-20:00 Remark: 1. Pickup Authorization Service in Hong Kong is not available on 25 December, 2017 (Monday), 26 December, 2017 (Tuesday) and 1 January, 2018 (Monday). 2. Pickup Authorization Service in Macau is not available on 20 December, 2017 (Wednesday), 25 December, 2017 (Monday) and 1 January, 2018 (Monday). For any enquiries, please contact our Customer Service Hotlines at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau). Yours faithfully, S.F. Express (Hong Kong) Limited .