CAMPUS GUIDE 2019 - 2020 CAMPUS GUIDE 2019-20
Table of Contents WELCOME TO MIDDLESEX UNIVERSITY DUBAI ...... 4 1. YOUR FIRST WEEK AT MIDDLESEX UNIVERSITY DUBAI ...... 5 1.1 Induction ...... 6 1.2 Late Starters ...... 7 1.3 Medical History Information ...... 7 1.4 UAE Emirates ID Validation ...... 8 1.5 KHDA Student Contract ...... 8 2. GENERAL INFORMATION FOR STUDENTS ...... 9 2.1 Your Personal Information ...... 10 2.2 Student Number ...... 10 2.3 Student Identification (ID) Card ...... 10 2.4 Your Student Email Address ...... 11 2.5 Your Timetable for Classes and Examinations ...... 11 3. ESSENTIAL ACADEMIC INFORMATION ...... 12 3.1 Enrolment ...... 13 3.2 Module Registration ...... 13 3.3 Academic Guidance ...... 14 4. TEACHING AND LEARNING AT MIDDLESEX ...... 19 4.1 Teaching & Learning ...... 20 4.2 Assessment and Results ...... 22 4.3 Coursework ...... 22 4.4 Examinations ...... 23 4.5 Grading System ...... 27 4.6 Publication of Module Results ...... 29 4.7 Re-assessment ...... 30 4.8 Progression...... 31 4.9 Extenuating Circumstances ...... 36 4.10 Graduation Ceremony ...... 37 4.11 Academic Misconduct and Plagiarism ...... 38 5. QUALITY ASSURANCE AND STUDENT FEEDBACK ...... 42 5.1 Quality Assurance ...... 43 5.2 Institutional Audits in the UK ...... 44 5.3 Programme Validation by Dubai Government ...... 45 5.4 Student Feedback ...... 45 5.5 Code of Conduct - Programme Voice Group ...... 49 6. COMMUNICATING WITH THE UNIVERSITY ...... 50 6.1 Communicating with academic staff members ...... 51 6.2 Appointments for Parents and Guardians ...... 51 6.3 Change of Student Name, Address and Contact Information ...... 51 6.4 Your Student Email ...... 52 6.5 Official Documents Issued by the University ...... 52 6.6 Credit Statements ...... 52 6.7 Transcript of Grades Achieved or Diploma Supplement ...... 53 6.8 Degree Certificate ...... 53 6.9 Status Letters ...... 54 6.10 Recommendation Letters ...... 54
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6.11 Transfer to London or Other Middlesex Campuses ...... 54 7. THE STUDENT COUNCIL ...... 56 7.1 About the Student Council ...... 57 7.2 The Council's Role ...... 57 8. STUDENT SUPPORT ...... 58 8.1 Student Office ...... 59 8.2 Centre for Academic Success (CAS) ...... 60 8.3 Careers and Employability Services (CES) ...... 62 8.4 Scholarship and Grants ...... 64 8.4 Student Finance ...... 65 8.6 Student Research ...... 67 9. ONLINE RESOURCES ...... 72 9.1 UNIHUB ...... 73 9.2 University Email for Students ...... 74 9.3 My Library...... 75 9.4 My Personal Record ...... 76 9.5 My Learning ...... 76 9.6 Websites ...... 77 10. UNIVERSITY FACILITIES ...... 78 10.1 The Residences ...... 79 10.2 Information Technology (IT) Resources ...... 81 10.3 Library Resources ...... 84 10.4 Bookshop ...... 90 10.5 Lockers for Hire by Students ...... 90 10.6 Student Visa Facility ...... 91 10.7 Traveling to Campus ...... 94 11. INFORMATION ABOUT THE CAMPUS ...... 96 11.1 Campus Opening Hours ...... 97 11.2 Dress Code on Campus ...... 97 11.3 The Holy Month of Ramadan ...... 97 11.4 Food and Drink ...... 99 11.5 Smoking ...... 99 11.6 Mobile Phones, Smartwatches and Music Players on Campus ...... 99 11.7 Printing Services on Campus ...... 100 11.8 Prayer Rooms ...... 100 11.9 Lost Property ...... 100 11.10 Bringing Guests and Visitors to the Campus ...... 100 11.11 Campus Security ...... 101 11.12 First Aid on Campus ...... 101 11.13 Health and Safety ...... 102 12. STUDENT LIFE ...... 106 12.1 HUB19 ...... 107 12.2 Code of Conduct in the Student Lounges ...... 108 12.3 Team Middlesex ...... 108 12.4 Sports ...... 110 13. INFORMATION ABOUT DUBAI KNOWLEDGE PARK ...... 112 13.1 Banking and ATM Facilities ...... 113 13.2 Car Parking ...... 113 13.3 Food Court and Eating Places ...... 113 13.4 Health Care Services ...... 113 13.5 Public Transport ...... 114
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14. CODES OF CONDUCT FOR STUDENTS ...... 115 14.1 Dubai International Academic City Shared Facility Policy Statement on Student Discipline ...... 116 14.2 Student Conduct and Discipline ...... 123 14.3 Code of Conduct in the Library and Library Group Study (LGS) Areas ...... 140 14.4 Code of Conduct for IT Facilities ...... 142 14.5 Code of Conduct for Programme Voice Group ...... 144 14.6 Code of Conduct in the Student Lounges ...... 146 14.7 Code of Conduct for University Bus Service ...... 148 15. UNIVERSITY REGULATIONS ...... 150 15.1 University Regulations ...... 151 15.2 Student Finance Regulations ...... 152 15.3 General Guidelines for Scholarships and Grants ...... 166 15.4 Student Complaints and Grievance Procedures ...... 170 15.5 Policy and Procedures for Academic Integrity and Misconduct ...... 176 15.6 Student Notes for Guidance for allegations of Academic Misconduct ...... 192 15.7 Safeguarding Policy ...... 199 15.8 Cause for Concern Procedure ...... 202 15.9 Fitness to Study Policy ...... 204 15.10 Guidelines for Supporting Students of Determination (Special Needs) ...... 212 DISCLAIMER ...... 215 COPYRIGHT ...... 215 Suggestions and Feedback on this Guide ...... 215
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WELCOME TO MIDDLESEX UNIVERSITY DUBAI
Congratulations on choosing to study at Middlesex University Dubai! It is a great pleasure to welcome you to our campus.
Making the decision to pursue university studies is an important milestone in your life. We realise that you are making a big commitment to your future, and we want to help you to be as successful as you can.
I hope you feel that you are not only joining Middlesex University Dubai, but the much wider Middlesex family which includes a state-of-the-art campus in the heart of London, plus 3 overseas campuses around the world. As a truly a global University, we are committed to meeting the needs and ambitions of a culturally and internationally diverse range of students. We prepare our students to be professional, skilled individuals fitted for the modern world, committed to lifelong learning and able to contribute to the communities in which they live and work.
You are joining Middlesex University’s oldest and largest overseas campus. Middlesex University Dubai was opened in 2005 with just 28 students. There are now nearly 3,000 students from over 100 countries studying in Dubai. The success of the Dubai campus reflects the ongoing growth and development of Middlesex University as a whole.
At Middlesex Dubai, my colleagues will endeavour to ensure that you get top-class academic delivery and an outstanding student experience which will transform your potential into success. We provide practical employability support to our students, graduates and alumni. Your well- rounded student journey will ensure that you succeed in a competitive job market. By offering a variety of co-curricular and extra-curricular opportunities, we help you improve your employability skills and give you the help that you need.
I am proud that Middlesex University Dubai is a leading university of choice for students like you because we strive to put students first and focus our research on real-world challenges.
Finally I ask you to take advantage of all that we have to offer, so that you have a truly successful student experience at Middlesex University Dubai.
Dr Cedwyn Fernandes Pro-Vice Chancellor, Middlesex University Director, Middlesex University Dubai
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1. YOUR FIRST WEEK AT MIDDLESEX UNIVERSITY DUBAI
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1.1 Induction New students, especially those who are coming to Dubai for the first time, may find that the laws and customs of the United Arab Emirates are very different to those in their home countries. We advise all students and staff members to be aware of them and ensure they are respected. in the UAE, there may be serious penalties for doing something that might not be illegal elsewhere. You are strongly advised to familiarise yourself with and respect local laws and customs. The UK Government’s website offers some helpful advice on its website at www.gov.uk/foreign-travel-advice/united-arab-emirates/local-laws-and-customs regarding local laws and customs along with more detailed ‘Living in the United Arab Emirates’ guidance available at www.gov.uk/guidance/living-in-the-united-arab-emirates.
At all times, students must also ensure full compliance with the laws of the United Arab Emirates (UAE). This includes the regulatory framework of the Dubai Government’s Knowledge and Human Development Authority (KHDA), Dubai Development Authority (DDA) and all other applicable federal or Emirate-level laws.
During your first weeks at Middlesex, you will participate in a range of events designed to introduce you to the campus, the faculty, the student sports and cultural activities, specialist teaching spaces, the Library, and all the other facilities and services available to you.
Induction The first event, called 'Induction', offers an introduction to the university, an opportunity to complete all administrative enrollment requirements and an overview of student activities. You will meet the Director and get the chance to take a Campus Tour to familiarize yourself with the Campus.
Make sure you arrive punctually and bring with you what is required. This normally includes your Offer of Admission and other items mentioned in your Induction invitation (sent via email). Please check the date, time and room number of where you need to be on your first day before you arrive. This information will be provided in the Induction invitation and is available through the Admissions Office.
Although the term 'Induction' is often used, do not expect to become completely familiar with the university in just a few sessions. See this more as an essential event which tries to introduce you to life at Middlesex University and what is offered to you in order to make the most of your student experience here. Quite often it takes a number of weeks or even months to feel settled into university life and to become aware of the various opportunities the university offers.
Welcome Week Welcome week is the first week of term. In the course of this week you will meet your Campus Programme Coordinator, who will provide you with an overview of your programme of study and its special features, such as competitions, labs, events, assessments etc. You will also meet other academic staff members, who will give you an orientation to your different modules, as well as fellow students. Furthermore, you will be introduced to the services that are here to help
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you, such as the Library, the Centre of Academic Success (CAS) and the Careers and Employability Services. You will get to meet representatives of the sports and cultural activities clubs and sign up to the ones of interest to you. The Welcome Week will be filled with fun activities, presentations, quizzes and cultural awareness events.
The schedule follows your programme’s timetable and depends on the programme you are studying. Please make sure that you arrive punctually at the lecture classroom indicated in your timetable. You will be notified by email for additional activities organised and available to your cohort.
Induction and Welcome Week Checklist By the end of your first week, you should have: Had a campus tour Met your Programme Coordinator, and noted the names of all your Module Coordinators Fully enrolled – by enrolling on MyUniHub. See a useful video here: https://www.youtube.com/watch?v=nw1Bril-XDM or contact our Student Office. Paid any fees due. See ‘Student Finance Guidelines’ in this guide. Picked up your Student Identity Card. Gained access to your Programme Handbook. Logged on to MyUniHub to check your modules. Logged onto your Middlesex University email account. Updated your mobile phone number(s) on MyUniHub so that we can keep in touch with you. Registered with the Library. This will allow you to access extensive resources. Registered with the Careers and Employability Service (CES). Met with the Student Activities and Sports & Fitness Coordinators, to find out how you can attend social events to meet new people and sign up for a sport or a fitness programme. Validated your UAE Emirates ID card Signed the KHDA Student Contract
1.2 Late Starters Some of you may have to join Middlesex later than the usual date and therefore have missed all of the induction and welcome events. If this is the case it is possible for the university to help you get up to speed. If you miss the first day of your programme induction, it is important that you act promptly. Contact the Student Office as soon as possible and they will help you catch up with what you have missed. You will be given a check list at the same time to ensure you catch up with the bits that you have missed out on.
1.3 Medical History Information Newly enrolled students must complete a medical history form that is kept on file in the Student Office. If you have a medical condition or disability that may require care or may restrict your
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campus activities, please submit a letter from your family physician describing your condition and providing instructions for care to the Student Office.
1.4 UAE Emirates ID Validation The Dubai Government’s Knowledge and Human Development Authority (KHDA) mandates that all higher education institutions including Middlesex University Dubai validate the Emirates Identity (ID) Card for all students studying within the Emirate of Dubai.
You need to bring your original Emirates ID Card and your Middlesex University Student ID to complete the validation process. Please note that we need the physical Emirates ID card, in order for them to be validated with the KHDA. This will be returned on the spot, as soon as they are read via the KHDA’s E-Portal system.
The validation of your Emirates ID card is vital for your student records. In case you do not validate your Emirates ID card in a timely manner, we will have to report to the KHDA and this could have implications on your enrolment.
1.5 KHDA Student Contract The Dubai Government’s Knowledge and Human Development Authority (KHDA) mandates that all higher education institutions, including Middlesex University Dubai, ensure that a Student Contract is signed by all enrolled students. It ensures that both Universities and Students are aware of their duties and responsibilities towards each other and towards the KHDA. You need to bring your original Middlesex University Student ID to sign the Student Contract. Once completed, the contract will be provided to the KHDA via their E-Portal system.
The KHDA Student Contract is vital for your student records. In case you do not submite a signed KHDA Student Contract in a timely manner, we will have to report this to the KHDA and this could have implications on your enrolment.
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2. GENERAL INFORMATION FOR STUDENTS
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2.1 Your Personal Information Your personal information and academic information are held on UniHub. In accordance with the UK Data Protection Act 1988, the staff or Middlesex University and its partners will ensure the confidentiality of your information and will not disclose it to anybody (except under circumstances permitted by University policies or for legal purposes), without your permission.
Please ensure that the University has your most up-to-date details and contact information - critical University communications (including those relating to your results, graduation, etc.) are sent automatically to the address listed on your student record.
Students must notify the Student Office immediately of any name changes by filling out the ‘Change of Name’ form. Current students can also update their address online via UniHub.
For third year students who are graduating, the deadline to apply for a name change is the end of February. (See also: Confirmation for Graduating Students)
Students must provide a valid local phone number in order for the University to be able to contact them in urgent situations.
See ‘Change of Student Address and Contact Information’ under the section: Essential Academic Matters.
2.2 Student Number This is a personal number given to you on your admission to the University and will remain the same during your stay even if you change or transfer your programme of study within the University, or return to study on another programme in the future. This number is shown on your Middlesex Student ID Card and is called the ‘MISIS number’.
2.3 Student Identification (ID) Card All students receive a Middlesex Student ID Card at the start of their studies from the IT Office. This card is to be used for the duration of your entire study period at Middlesex University and is needed for formally verifying your identity in a number of situations such as accessing examinations, the Library, Computer Labs, Student Activities Centre, etc. Your Student ID number (MISIS number) is shown on the Student ID Card which will be needed to access the University’s computers and the student network along with other campus areas and facilities.
Students must carry their Student ID Card with them whilst on University premises and if asked to identify themselves, must present the card to University staff. Failure to do so, is a violation of the Student Code of Conduct and may lead to disciplinary action.
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It is mandatory that you bring your Middlesex Student ID Card with you when you attend an examination.
Your Student ID card should be surrendered to the IT Office after its expiration, for renewal purposes. Lost or damaged ID cards will be replaced at a charge of AED 150 for undergraduate and postgraduate students. You should return your Student ID card and complete clearance formalities at the Student Office once you have graduated.
The University may process personal data (including images) relating to its students and staff members in connection with the production of Student ID Cards, and the maintenance of the records relating to these cards; also that the University may contract with an external organisation for the production of these Cards. The University undertakes to maintain this personal data in secure conditions and to process and disclose this data only within the terms of the Data Protection Act 1998 and the University’s Data Protection policy. Any third party involved in the production of the Cards will also be required to maintain personal data security, and process and disclose the data only within the terms of the Data Protection Act.
2.4 Your Student Email Address For further details please see ‘Student Email’ in the Online Resources section of this publication.
2.5 Your Timetable for Classes and Examinations Students will get information on the teaching timetable and receive their schedule of classes at the beginning of the academic year. The teaching timetable can be viewed electronically via the Middlesex University Dubai website (www.mdx.ac.ae/life-at-university/current- students/timetables).
Most modules consist of a two-hour lecture and a one-hour seminar per week (i.e. a total of three hours of class), although this may vary according to a student’s programme. Lectures are given to large groups of students; seminars are in smaller groups to allow an opportunity for group discussion. Detailed information is provided in your Programme Handbook and individual Module Handbooks. Students choose their seminar session within their first week at University.
You must regularly check the website for updated versions of the timetable.
For final examination timetables, refer to https://www.mdx.ac.ae/life-at-university/current- students/examinations/examination-timetables. For more details on examinations, see ‘Examinations’ in the Teaching and Learning at Middlesex section.
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3. ESSENTIAL ACADEMIC INFORMATION
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3.1 Enrolment All new students have to enrol prior to attending classes. To enrol you need go online to UniHub (at http://unihub.mdx.ac.uk/) and follow the simple instructions. Returning students can also enrol for their new academic year if they are not in debt to the University and have no outstanding progression problems.
All new and continuing students must enrol at the start of the programme of study and shall undertake to comply with the regulations of the University. Students must confirm that they are continuing on their programme of study by enrolling on UniHub at http://unihub.mdx.ac.uk/. It is important you provide your correct contact details such as (address, phone number and email) when enrolling online, as we will use this information to contact you about important announcements.
Students who do not enrol at the beginning of term can face significant issues with their student records, including de-registration from their modules or from their programme entirely.
The programme of study of a student who fails to enrol is deemed to have lapsed. No student shall be entitled to enrol unless the prescribed fees have been paid or satisfactory arrangements made to ensure that they would be paid. No student may be enrolled simultaneously on more than one full-time taught programme of study at Middlesex University.
An online video at https://www.youtube.com/watch?v=nw1Bril-XDM shows you how to enrol step-by-step. If you experience any problems during the enrolment process, contact the Student Office on +971 (0)4 3678100 for assistance.
3.2 Module Registration For returning students, compulsory modules are registered before the start of every academic year. Students that are required to select optional modules for next academic year will need to complete the relevant programme planning forms (see: Programme Planning).
For new students, this process is completed at Induction.
It is your responsibility as a student to make sure you are registered for the correct modules. You can check your current module registrations on UniHub (see: ‘UniHub’ under the section: Learning Resources).
Module descriptions can aid you in choosing your optional modules as they include the aims, learning outcomes, syllabus, reading lists and assessment components of each module. Module descriptions are available for you to view within your programme handbook; this can be found within your programme area of MyLearning within MyUniHub. They can be found towards the end of the handbook. Module descriptions can also be searched and viewed via MyUniHub.
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3.3 Academic Guidance Campus Programme Coordinators are available for programme planning and academic advice. You will find the contact information for your Campus Programme Coordinator in your Programme Handbook and via our ‘Staff Directory’ which is available on our website at www.mdx.ac.ae/about-us/our-people/academic-and-research-staff
Change in Programme / Optional Modules Any requests for change in programme or adding/deleting optional modules should be made within the initial 2 weeks of the academic year.
Students may change their optional modules of study by completing the ‘Add/Delete Form’ at the Student Office. Any proposed changes must be in line with the programme specifications for the current programme and must be in agreement with the relevant Programme Coordinator.
Programme Planning By Week 18 of the academic year, students will have the opportunity to seek advice from Programme Coordinators on their programme path and select optional modules for their next year of study. Students must choose their optional modules by the end of Week 22. Selecting optional modules gives you the opportunity to focus your degree on the subject areas you are most interested in or are hoping to get into following your graduation. It is important that you select your optional modules as early as possible as class sizes are limited and modules can reach their capacity quickly.
Changing your Programme Programme of study may be changed till the end of the second week of the start of the academic year.
A student may transfer from one programme of study to another within the University on condition that a satisfactory level of academic performance has been achieved, the conditions of entry have been met (including module prerequisites) and approval for the new programme of study has been obtained from the Programme Coordinator.
To change a programme the student must collect a ‘Change of Programme/Mode Form’ from the Student Office and obtain an approval and signature from the new Programme Coordinator concerned, after discussing the proposed change. This form must be then submitted to the Student Office for updating the student record. Remember that this may have an impact on your tuition fees and payment plans.
Attendance The University lays down formal regulations about attendance (see the ‘University Regulations’ section in this publication). The main points are:
You should attend all scheduled classes and prescribed activities. Studies have shown that a good attendance record has a positive impact on performance and therefore is an important
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factor in helping you to fulfil your academic potential. For each module, the attendance requirements will be listed in your Module Handbooks. Generally you are expected to attend at least 75% of the scheduled taught sessions for each module – in many cases the requirements are higher (check your Module Handbooks).
On-line support material on MyUniHub is provided as a guide to the content of the class but is no substitute for interaction with your tutor and classmates. In accordance with University Regulation C2.1 for taught programmes of study, it is the responsibility of students to attend scheduled classes and prescribed activities for the modules on which they are registered.
If you experience difficulties beyond your control, which prevent you attending, you should notify your tutor and Student Office who may be able to offer support and guidance. The University Regulations (C2.1) state every student must attend those teaching sessions specified in the regulations governing the module/programme. In addition, for those who are on student visas, Dubai’s regulatory authorities require attendance to be monitored.
Where your attendance fails to meet the minimum required to meet the learning outcomes of the module (as published in the module/programme handbook) you may be excluded from the assessment. You may have the opportunity of taking the whole module again with permission from the Programme Leader, without grade penalty, though you will have to pay the relevant tuition fee for the module.
Things you should know about attendance Your punctuality and attendance are important, not just for you but for your cohort and peers. If you are frequently late or your attendance falls below the required amount specified in your programme/module handbook, your record will be reviewed. Many parts of the University now use an electronic register to monitor attendance. It is your responsibility to ensure your attendance is recorded and as a professional courtesy you should let your lecturer know if you are going to be, or have been absent. If you consistently miss sessions, you will be contacted by the Student Office or your tutor. Students should make sure they have their student ID card when attending sessions.
The ‘X’ assessment grade is applied to your module if you fail to participate in the learning processes of a module (as specified in the module/programme handbook) for which you are registered. It is not a 'punishment' for poor attendance but recognition that you have not been able to prepare yourself for assessment in the content of the module. It is also given when you drop a module without formally removing it from your registered programme of study.
You must make yourself available to attend all formal assessments at the time given, including viva voce examinations. Failure to attend an assessment or submit coursework by the deadline without having obtained a deferral will result in failure in the module with a grade 20. Any resubmission or resit opportunities must be met at the next available opportunity. Administrative
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fees are applicable for each instance of resubmission or resit (see the ‘Tuition Fees’ section for details). You need to renew a deferral at every point.
Unsatisfactory attendance may affect your eligibility for scholarships and tuition fee payment plans. Interrupting or withdrawing may affect your fees or financial entitlements. Speak to the Finance Office for advice.
The University Regulations on attendance are detailed in Section C2: Attendance, under https://www.mdx.ac.ae/about-us/university-regulations.
Punctuality and Arriving Late to Class You should arrive at your class on time. Students are expected to attend all scheduled classes and prescribed activities on time. Generally students who arrive more than 10 minutes late may not be permitted to enter the classroom until the next available opportunity, to ensure classes are not interrupted. Students arriving late will not appear as attended on the register for the session. If you arrive late for your classes you may not be allowed to mark attendance for those classes. Please remember that your late arrival diminishes your own learning experience and disturbs your fellow classmates
Absence from the University If you are unable to attend your classes, you need to: a) report any period of absence for Undergraduate and Postgraduate programmes, in the case of unavoidable circumstances, to your lecturer and to the Student Office within 7 calendar days of the absence period by filling the ‘Leave of Absence Application’ form. b) report your absence within 1 (one) calendar day from the last day of attendance if you are undertaking the International Foundation Programme (IFP). c) To fill the ‘Leave of Absence Application’ accurately and completely and to attach valid evidence as proof of excused absence. d) To inform the Student Office immediately in writing if you are withdrawing / interrupting from a programme of study by filling the relevant form (see more information on ‘Withdrawal of Studies’ or ‘Temporary Withdrawal’).
As a matter of courtesy, if you cannot attend a scheduled class for any reason you should email your tutor to explain your absence.
If you do not attend the scheduled classes for your modules for 4 consecutive weeks at any time during an academic year, and are not able to provide a satisfactory explanation to your Programme Coordinator and the Student Office, University Regulation C2.6 states that, under these circumstances, the University has the right to withdraw you from your programme.
Prolonged absence may put your Student Visa at risk and you may be required to leave the country.
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If you are absent due to illness, you should notify the Student Office. If you are having difficulties attending classes because of personal, financial or academic problems please talk at an early stage to relevant professional staff – the Student Counsellor, your Programme Coordinator, the Finance Office, your Module tutors, and so on.
Attendance Verification Students are able to keep track of their attendance. You can check your attendance status online via MyUniHub.
Temporary Withdrawal If, for any reason, you need to interrupt your studies, you will need to receive permission from your Programme Coordinator to suspend your studies and complete the ‘Temporary Withdrawal Form’ available at the Student Office. This will record your period of absence and a place will be reserved for you when you are able to return.
Students who interrupt their studies should be aware that their current academic programme cannot be guaranteed to resume following re-admission as if no interruption had occurred and that it is their responsibility to make themselves familiar with any changes in assessment policy or practice in the programme of study syllabus that may have taken place during their absence.
Where the length of Temporary Withdrawal is extensive, students must be aware of the maximum indicative length of a programme and the limit of time within which deferred assessment or reassessment is available.
For details, see university regulations for Temporary Withdrawal in Section C4: Interruption of Study under https://www.mdx.ac.ae/about-us/university-regulations.
Temporary withdrawal may have implications for your Student Visa. Please consult the Student Visa Office for more clarifications.
Related information is included in this section under ‘Deferral of Assessment’ and ‘Extenuating Circumstances’.
Withdrawal from the University The University lays down formal regulations about withdrawal from the University. The main points are as follows.
If you are withdrawing from the University please inform the Student Office in writing or by completing a 'Withdrawal form', without delay.
It is for you to decide whether it is more helpful for you to withdraw from the University temporarily or permanently. We strongly advise that you discuss this decision with your Programme Coordinator or a member of the Student Office as there may be other options available to you such as interrupting your studies for a period (see ‘Temporary Withdrawal’ in
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this section). Also, there will be financial implications to withdrawing and it is important that you fully understand what these are before making the final decision to withdraw. For example tuition fee charges are determined on the basis of enrolment status and not actual attendance. This means that if you stop attending, but do not formally withdraw or interrupt you will be liable for tuition fees until the point in time that you officially notify the University.
It is important that you specify the date on which you are withdrawing as well as your last date of attendance, as this will impact on any financial liability that you may incur.
Programme changes and withdrawals may have implications for your Student Visa. Please consult the Student Visa Office for more clarifications.
Should you wish to return to the University within two years of withdrawal (or transfer to another campus/institution), you will need to inform the Student Office before the start of the academic year.
If you return more than two years after the date of withdrawal, interruption or transfer, you will need to make a fresh application for admission via the Admissions Office.
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4. TEACHING AND LEARNING AT MIDDLESEX
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4.1 Teaching & Learning University study requires you to manage your own learning to a greater degree than perhaps you have been required to do so far. Generally as a full-time student, it is expected that you should study for approximately 40 hours each week. This is divided into 'direct contact teaching' (the sessions scheduled on your timetable) and self-study.
The level of personal responsibility you have over your own study may be daunting if you are not used to it. You can give yourself the best chance of success if you develop an effective learning strategy from the start of your studies. The University also offers a range of resources for you to develop and improve your study skills.
As a student of Middlesex, you will experience a variety of learning and teaching methods. In higher education it is common for students to have a combination of lectures, face-to-face and online tutorials, seminars, practical sessions and lab sessions, as well as online learning materials. Many lectures, labs and seminars are planned by your tutors with an expectation that you will have completed specified reading/activity in advance of the session.
In some ways your learning experience at University will be similar to your experience in the past: gathering information from lectures and through reading, identifying suitable sources of information and producing both written and practical assessments. However, the emphasis on shifts within higher education, and means that you will need to bring an increased sophistication to these activities – demonstrating your understanding and critical engagement with the ideas and practices of your subject. To help you do this, the University offers a range of resources so make sure you familiarise yourself with the support available to you through the Library and the Centre for Academic Success (CAS).
What is a lecture? A lecture is a talk or presentation delivered by a tutor to teach you about your chosen subject. Lectures will often be interactive and tutors may expect your participation-this could be as part of a discussion or a group activity. Lectures are the starting point for your studies and it is important that you attend as seminars and tutorials will build on the material covered in the lectures.
What you need to do: • be punctual: you'll get a better understanding of the aims of the session and the links to previous material if you hear the lecture in its entirety. • engage in 'active listening' during the lecture. Take notes to prompt your recollection of the important themes of the lecture. • be courteous - don't interrupt the learning of others through talking or arriving late.
What is a seminar? Your timetable will also include seminars. Seminars are ways of teaching smaller groups of students through practice focused discussions and other active learning strategies. Sometimes
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the seminar leader will ask you to work in small groups to undertake various tasks and activities and will provide constructive feedback to the larger group at the end.
The emphasis of seminars is learning through interactive sessions and all students are expected to prepare, attend, and participate. The seminars are an excellent time to raise points that you have not understood. Seminars are a good way to get to know others and enhance your team working skills.
What you need to do: • Complete any preparatory work in advance of the seminar • Play an active role in any group work • Try to read around your subject and think about how what you are learning relates to events outside the University.
Online learning Many of your modules at University will have an online component delivered via MyUniHub, and you will be expected to use the materials and work through them. There will often be handouts, additional information, reading lists and quizzes for you to test yourself. As the information for each module is managed by the Module Leader, each module is likely to look different and some may contain more information than others.
What you need to do: • Get accustomed to navigating around MyUniHub and familiarise yourself with all the materials available for each module • Explore online resources available from the Library
Organising your studies Having good organisational skills is essential to manage your university work alongside the rest of your life. Here are a few handy hints to help you manage your time and develop your planning skills. • Plan in advance. You will be given your assignment at the beginning of the term, so use this to plan your time. • Break it up. Looking at an assignment as one large project can be daunting. Break it up into manageable sized chunks, i.e. producing a plan for the assignment, gathering materials or references etc. Then give each chunk a deadline to work through in good time. Leaving assignments to the last minute may mean that you can't access the books and resources you want to deliver the best possible work. • Be realistic. If you know you have commitments, e.g. a birthday or an evening scheduled with friends during one of the weeks, it is likely to be difficult to get your allotted work done. Don't fret; just make sure you plan it in so you make up for it before or after.
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4.2 Assessment and Results You will be assessed by various methods throughout your programme of study. Some modules are assessed by coursework only, some by examination and some by a mixture of both. Details of assessment tasks along with the grading scheme and requirements for submission of work are given in your Module Handbook and/or the Programme Handbook. Further details are available online via the UniHub Student Portal at http://unihub.mdx.ac.uk/your-study
Many modules require all assessment components to be passed. At the beginning of each module you should ensure that you have a written statement of the assessment requirements from the tutor, in the Module Handbook. Some modules have specific attendance requirements, which are generally 75% for all scheduled sessions but may be 100% in some cases, and are necessary to complete the module (see information on ‘Attendance’ in this section).
Final examination periods are held at the end of the academic year after the end of the teaching period. You can find this information in the ‘Academic Calendar’. The final exam timetable will be published on University notice-boards and electronically on the Student Portal section at http://www.mdx.ac.ae/life-at-university/current-students/examinations/examination-timetables.
You will get feedback on your performance in your assessed work. You may see your tutor about feedback on your coursework. For final examinations, the Student Office will announce a day when all students can view their examination scripts. Registration is required for examination script viewing.
If you are unable to submit a coursework by its due date or attend a scheduled final or re-sit examination, you should contact the Student Office Manager (who is the designated Assessment Officer in Dubai) as soon as possible to apply for a deferral. For an explanation see ‘Deferral of Assessment’ in this section.
4.3 Coursework Most modules will require that your complete an amount of coursework as part of your assessment. Types of coursework include: • Written coursework: essays, exercises, laboratory logbooks, projects, dissertations, portfolios of written work, in-class tests, etc. • Other coursework: presentations, viva voces, performances, exhibitions etc.
Handing in coursework Module tutors will publish deadlines for submission of coursework within the Module Handbook. The University’s policy normally requires students to submit coursework online (via Turnitin on MyUniHub). The only exceptions are pieces of coursework with specific formats such as art work, models, and large portfolios, where alternative arrangements will be made which will be set out in your Module Handbook. The Student Office is the central place for handing in all coursework that is not submitted electronically.
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Do not give coursework for assessment directly to your tutor - coursework will not be accepted by your tutors when submitted via e-mail or in person. Coursework submitted to the Student Office will be dated and receipted. You should keep your receipt - it is for your own protection.
A ‘Cover Sheet for Coursework Feedback’ form must be filled at the Student Office when submitting coursework and students will be given a receipt of submission. The following information must be CLEARLY PRINTED on the front cover sheet of the coursework: • Student Name and MISIS Number • Module Number and Module Name • Module Coordinator’s Name
Stationery will not be provided at the Student Office. The Student Office will not allow any amendments (additional pages) to the coursework once it has been submitted. Students are advised to take a copy of all their work prior to submission. The Student Office will not return coursework to the student to be changed under any circumstances. The coursework must be complete and final at the time of submission.
You must take a copy of all your work (via photocopying, on SkyDrive – see ‘IT Resources’, or on personal data storage devices, etc.) prior to submission.
Deadlines It is important to meet deadlines for submitting written coursework. These will be laid down by module tutors no later than at the time the work is set. Sometimes deadlines from different modules will come at the same time, and it is important to plan your workload to meet these deadlines.
Coursework must be submitted at the Student Office no later than 4:30pm for all foundation and undergraduate modules. Coursework must be submitted at the Student Office no later than 6:30pm for all postgraduate modules. These timings will vary during the Holy Month of Ramadan, please check the website.
The module handbook may offer guidelines in the case of late submissions – usually missing the deadline results in coursework not being accepted for grading and failure of that assessment component.
Deferral of assessment of coursework is possible but you should ensure that you are aware of the possible consequences of doing this. For an explanation see ‘Deferral of Assessment’ in this section.
4.4 Examinations There are several periods of examinations during the academic year. • For Autumn/September start students on year long modules: on completion of the year’s study in April/May.
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• For Autumn/September start students on term long modules: on completion of the of study term in Dec/January or April/May. • For Winter/January start students on year long modules: on completion of the year’s study in July. • For Winter/January start students on term long modules: on completion of the study term in April or July. • For Autumn/September start students in the Schools of Health and Education and Science and Technology: A reassessment/deferred assessment period in July • For Autumn/September and Winter/January start students in all other Schools: A reassessment/deferred assessment period in August/September
Where assessment or reassessment is deferred, this will normally be to the next assessment opportunity, either in late August or in April/May of the following year.
Final timetables for the main examinations will be posted outside the Student Office and is expected to be available online at http://www.mdx.ac.ae/life-at-university/current- students/examinations/examination-timetables about one month before the examination period. Check regularly for updates! The timetables are based on your current module registrations: keep your registration record up to date to avoid an examination clash.
Students who need Disability Support and special facilities to take examinations should contact the Student Office to make the proper arrangements at least six weeks before the start of the examination period.
It is mandatory that you bring your Middlesex Student ID Card with you when you attend an examination.
In the event of an examination timetable clash, it is the responsibility of the student to make this clash known to the Assessment Officer and to follow the instructions given to them by the Assessment Officer in relation to the clash (including supervision in the period between examinations). Failure to comply with these instructions may be regarded as a contravention of examination room rules.
Candidates are warned that any breach of examination room rules will result in severe penalties, including the risk of expulsion from the University, and/or that the Assessment Board may deem the candidate to have failed an assessment or series of assessments. For details, see university regulations - Section K: Examination room rules for candidates http://www.mdx.ac.uk/about-us/policies/university-regulations
Students who fail to attend an examination without good cause will be failed in the module with a grade 20, should the required learning outcomes not be met, subject to any other regulations covering deferral of assessment in the module (see Deferral of Assessment).
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Overview of Examination Regulations Section F, K and Section L of the University Regulations, see http://www.mdx.ac.uk/about- us/policies/university-regulations
• You must be on time for all examinations. • You must not become involved in any unfair or dishonest practice in any part of the examination. • If you attempt to use unfair practice, or break the rules in any way, you will be reported to Academic Registry for investigation of academic misconduct. • You may take into the examination room only the materials and equipment which are allowed. You must not take into the examination room any unauthorised materials or equipment which might give you an unfair advantage such as notes, calculator cases/instruction leaflets, bags, personal TV’s/stereos, electronic or radio communication devices, including mobile telephones, tablet computers, smart watches, iPods and MP3 players. Possession of unauthorised material is breaking the rules, even if you do not intend to use it, and you will be subject to penalty. • If you leave unsupervised before the end of the examination you will not be allowed to return. • Do not read the question paper until instructed to do so by the invigilator • Please read the front cover FIRST to ensure that you have the correct exam paper in front of you. • Coats and bags must be deposited as instructed by the Invigilator. • All mobile phones must be switched off and placed under your desk. • All personal belongings should be left under your desk. • You must place your student ID card on the desk. • You may not leave the examination room within thirty minutes from the start of the examination, nor during the last ten minutes. If you wish to leave before the last 10 minutes, you should raise your hand to notify the Invigilator and hand your work in. Having once left the room you will not be readmitted without the permission of the Invigilator. • Visits to the toilet are permitted after the first 30 minutes but will be accompanied by an Invigilator. • You will not be allowed to leave the exam room or use your mobile phone to extend your parking ticket. Any car parking tickets should be renewed before the entering the exam room. • In the event of the hall being evacuated, you are reminded that examinations conditions will apply and you should NOT speak to another student.
Headphones in exams • The use of headphones or any electronic devices in exams is prohibited. Please note that, before sitting an exam, you may be asked to remove any headwear which conceals your ears to enable checking. This is done to ensure that no concealed headphones or other electronic devices will be used during an exam. Female students wearing any form of religious or cultural headwear which conceals your ears may ask that a female invigilator
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carry out the check in a separate room. You will be asked to momentarily remove your headwear to reveal your ears and face for the purposes of checking for headphones and for identity checking. Where a male student is asked to show that he has no concealed electronic equipment may request that this check is carried out by a male invigilator.
Smart watches in exams • Students found in possession of a smart watch will be required to place this in their bags. The use of any smart watch is prohibited in any exam. All watches will have to be placed in the bag. There is a clock displayed in all exam venues.
Bring What You Need • You may bring pens, pencils, erasers and any permitted equipment you need for the examination. You will not be allowed to borrow items from another student. • All items needed for your exam are to be placed in a clear plastic bag or pencil case. Only transparent pencil cases are allowed on your desk. • You may NOT take food/sweets or drink to your desk other than clear bottles of still water with NO label. If your bottle has a label, please remove it before the exam starts. If you have medical reasons that require you to have food or other types of drink, please advise an Invigilator before the start of the exam.
Calculators, Dictionaries and Computer Spell-checkers You may not use a calculator unless the exam paper expressly says that you can. If you have permission to use a calculator: • make sure it works properly, and that any batteries required are working; • clear anything stored in it; • remove any parts such as cases, lids or covers which have printed instructions or formulas; • do not bring into the examination room any operating instructions or prepared programs. • You must not use a dictionary • If it has been assessed by the Disability Support Service that you are permitted to use a PC in your exam, you are not permitted to use the computer spell-checker unless you are told that you may do so.
Understanding Examination Instructions • Listen to the Invigilator and do what you are asked to do. • Tell the Invigilator at once: - If you think you have not been given the right question paper or all the materials listed on the front of the paper; - If the question paper is incomplete or badly printed. • Read and carefully follow the instructions on the front of the question paper and/or the answer booklet before you start the examination. • Complete the attendance slip and the front of your answer booklet
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• Do your rough work only on the proper examination stationery. Cross it through and hand it in with your answers. If you annotate the question paper in any way, this will also have to be handed in. • The following practices are STRICTLY FORBIDDEN. All instances WILL BE REPORTED: - Failure to comply with the Invigilators instructions. - Being in possession of any unauthorised information, either written or printed. - Bringing into the examination room any books, notes, writing paper, blotting paper, mathematical tables or machines, other than those specifically allowed for this examination. - Any such item must be handed to the Invigilator before the exam begins. - Borrowing anything from another Student during the examination. - Attempting to read the work of another student - Communicating with or disturbing other students once the examination has started. - Occupying a desk other than that assigned to you except by permission of the Invigilator.
Further Advice and Assistance for Examinations • If on the day of the examination you feel that your work may be affected by ill health or any other reason, inform the Student Office by filling the Extenuating Circumstances form (see Special Consideration for Extenuating Circumstances). • Put up your hand during the examination if: - you have a problem and are in doubt about what you should do; - you feel ill; - you need more paper • You must not ask for, and will not be given, any explanation of the questions.
At the end of the Examination • If you have used more than one answer booklet and/or any loose sheets of paper, you must place them in the correct order. Fasten them together with a treasury tag before you leave. Ensure that your student ID is written on all extra pages/booklets. • You must not leave the examination room until the invigilator tells you to do so. • You must not take from the examination room any examination stationery, used or unused, rough work or any other materials provided for the examination.
4.5 Grading System The University uses a 1-20 grading scale with 1 being the highest mark. Full details are available at www.mdx.ac.uk/regulations with further information on assessment and grading at http://unihub.mdx.ac.uk/
Level 4 modules (1st year of an Honours degree), which do not contribute to the final classification may be awarded a Y grade (ungraded pass). The numerical grades are detailed on the table below.
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The 20-Point Scale Class of Undergraduate Grade Postgraduate/ Other Qualification Honours Degree 1 2 FIRST CLASS DISTINCTION 3 4 5 6 UPPER SECOND MERIT 7 8 9 10 LOWER SECOND PASS 11 12 13 14 THIRD PASS 15 16 17 FAIL – MARGINAL FAIL - MARGINAL Compensation allowed* Compensation allowed* 18 FAIL – FAIL – Compensation allowed* Compensation allowed* 19 FAIL – FAIL – Compensation not allowed Compensation not allowed 20 FAIL – Incorporating failure to FAIL - Incorporating failure to participate in assessment necessary participate in assessment necessary to achieve all learning outcomes. to achieve all learning outcomes. Compensation not allowed Compensation not allowed *compensation is granted only at the discretion of the Programme Progression Board or School Assessment Board.
In addition, the following administrative grades are used: http://unihub.mdx.ac.uk/study/assess/results/index.aspx
Grade Definition Comments X Ineligible for assessment This grade is applied if you fail to participate in due to inadequate the learning processes of a module (as specified participation in the in the module guidance/ programme handbook) learning process but may for which you are registered. be retaken with permission.
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The module may be taken again without penalty, provided re-registration is permitted. Additional tuition fees will be charged. I Incomplete with good This grade is used for students who have had reason. (May be some or all of their assessment deferred due to assessed without penalty illness or other circumstances outside their at the next available control. It is also used for modules designated as opportunity) permitting automatic deferral. U Academic misconduct allegation being investigated. P Fail - Academic May be reassessed on conditions laid down by misconduct proven the assessment board with penalty Y Ungraded pass (No Used particularly for modules at level 3 and 4 numerical value for (foundation and 1st year of an Honours degree) classification of which can be graded on a pass/ fail basis. qualifications) C Compensated failure For the purposes of degree classification a compensated grade counts as a 16. S Aegrotat H Not assessed Students not following Middlesex qualifications only
4.6 Publication of Module Results At the end of each academic year, module grades are Module results are determined in two stages: Subject Assessment Boards –Teaching staff in conjunction with external examination assessors. Programme Progression Boards (non-finalists - to determine progression on programme), or School Assessment Boards (finalists - to determine final awards).
Following these Boards, individual results and your progression status will be released after the point, and will be made available in the My Study area on MyUniHub: https://myunihub.mdx.ac.uk/web/home-community/mystudy. For specific dates, please refer to the Academic Calendar.
Whenever you receive any grades or feedback during the course of the academic year, you need to remember that these will be PROVISIONAL and can change after moderation and external examiners’ review.
If you experience any problems with accessing your results, you should contact the Student Office. Note that the Student Office is not able to provide results over the telephone or assist
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students with ‘Financial Holds’ on their student records until financial dues are cleared at the Finance Office.
The University also relays your current status to the local authorities, where applicable.
Viewing Graded Examination Scripts The Student Office schedules ‘viewing days’ where students can register to review their exam scripts once the Dubai campus has received them from the UK. Application forms are available at the Student Office.
It is the student’s responsibility to regularly check the website for viewing dates. Contact the Student Office for more information.
4.7 Re-assessment If you do not pass the module at the first attempt, you are eligible for re-assessment once. You will find the following grades on the My Study page of UniHub: http://unihub.mdx.ac.uk website:
Coursework Resits or Exam Resits or Deferrals Coursework and Exam Resits Deferrals and Deferrals RC - Resit coursework RE - Resit examination RA - Resit all components DC - Deferred coursework DE - Deferred examination DA - Deferred all components RW - Rework examination RO - Resit other DO - Deferred other
A date will also be added alongside these codes showing when the assessment should take place. Re-assessment must take place at the next available opportunity for assessment. An administration fee of AED 525 is charged per module for re-sits.
Deadlines for re-sit coursework will be announced by the module tutor (via myUniHub or via email) and will normally be on or before the deadlines mentioned in the academic calendar. You may have to resubmit your coursework or complete a new assignment. Contact your module tutor for information about this. Details are also provided on MyUniHub. The timetable for re-assessment exams is announced on the University website at
For modules at levels 3/4 the overall grade following re-assessment will be the grade achieved at the second attempt. For example: 1st attempt - grade 17 2nd attempt - grade 12 Overall module grade 12
This will be shown on the transcript as 12(17/12).
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For modules at level 5 and above, a maximum grade of 16 will be applied to the re-assessed component. For example:
Component A (50%) Component B (50%) Overall Module Grade 1st attempt 8 17 17 RC 2nd attempt 8 (as before) 10 (capped at 16) 12 (17/12)
If you do not pass the re-assessment, you will need to repeat the module. At the discretion of an Assessment Board, a failed module can be repeated, only once.
Re-assessment of deferred assessment will normally be undertaken either in April/May or in July/August. If the re-assessment or deferred assessment cannot, for good reason, be taken at the next available opportunity, it may be further deferred until the next available opportunity. This must be requested in writing to the Assessment Officer. Unless deferral of re-assessment is approved by the Assessment Officer, you will be failed with a grade 20 if you fail to submit coursework or fail to attend an examination at the next available opportunity for re-assessment.
For more information please see the relevant University Regulations at https://www.mdx.ac.ae/about-us/university-regulations.
4.8 Progression Every year Programme Progression Board meet to decide whether you have passed sufficient credits to continue on your chosen programme of study. In order to proceed from one stage to another, a student must pass the required number/level of credits or be allowed by a Programme Progression Board to proceed with a credit deficit, provided it is not too large, and make up the deficit by reassessment, deferred assessment, or by taking up to an additional 30 credits.
You may also be required to change your future modules choices and, in some cases, transfer to a different target qualification, if you have failed critical modules which are prerequisites to further study.
If you are not allowed to proceed, this will result in: • moving from full-time to part-time study; or • interrupting study until re-assessment or deferred assessment takes place, if you have failed vital modules; or • having to leave the University; this will normally occur if you fail, after reassessment, more than one-third of the requirements for your proposed qualification.
The following table lists the progression codes that you may see on your student record on MyUniHub and explains what action needs to be taken by you.
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Satisfactory and continuing No further action required other than to re-enrol at the beginning of the academic year.
FY - full time/ PY - part time - SATISFACTORY AND CONTINUING Congratulations, you have passed sufficient credit to carry on to the next stage of your programme. Please ensure that you enrol at the beginning of the academic year.
RG - PROGRESS TO FINAL STAGE Congratulations, you have passed sufficient credit to continue on to the dissertation stage of your programme. Please ensure that you enrol at the beginning of the academic year.
You need to take action Contact your Programme Coordinator and/or the Student Office at [email protected]. Check your MyUniHub record 'My Grades and Progression' for further information.
DD - SEE STUDENT OFFICE or CAMPUS PROGRAMME COORDINATOR You need to contact the Student Office as a matter of urgency, to discuss the options open to you. It may be that you have been ill or otherwise prevented from attending classes and the possibility of your progression will be viewed sympathetically, particularly if you have suffered extenuating circumstances. Or you may have withdrawn from the University, or transferred to another university, without informing us – please let us know. If you don’t make contact with us you may jeopardise your chances of continuing in higher education and there may be financial implications.
If we do not hear from you immediately, we will begin the process of withdrawing you from the University and if appropriate, the Student Visa authorities and other relevant institutions will be informed.
FL - full time/PL - part time - CONTINUE WITH CREDIT DEFICIT You have passed sufficient credit to continue on your programme of study. However, at the moment you are short of credit for your qualification. This may be because you have outstanding reassessments or deferred assessments to complete.
FLN - full time/PLN part time - CONTINUE WITH A CREDIT DEFICIT, MUST PASS OUTSTANDING ASSESSMENT You have passed sufficient credit to continue on your programme of study. However, you have outstanding reassessments or deferred assessments which must be completed at the next available opportunity, in order for you to continue.
FP - RETURN TO FULL TIME STUDY You have now passed sufficient credit to return to study full time. Please be aware, if you
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are still short of credit for your qualification, you may need to take additional modules in the future.
Now that you have returned to full time study you will need to confirm your future module choices, fix your personal timetable and enrol. If you would prefer to continue studying part- time, please contact the Student Office.
FR - REPEAT STAGE OF PROGRAMME Unfortunately you have not passed sufficient credit to continue onto the next stage of your programme. However, you are permitted to repeat a stage of your programme on a full time basis.
You must contact the Student Office in order to plan your future modules, and to discuss any possible future liability for fees or financial implications.
FYA - full time - SATISFACTORY AND CONTINUING, ADD MODULES or FLA - full time - CONTINUE WITH CREDIT DEFICIT, ADD MODULES You have passed sufficient credit to continue your studies as a full time student. Please be aware that at the moment you don't have all your future module choices registered. You need to do this as quickly as possible. If you need advice on planning your future programme, please contact the Student Office.
FYM – full time - SATISFACTORY AND CONTINUING CHANGE FUTURE MODULES or FLM – full time - CONTINUE WITH CREDIT DEFICIT, CHANGE FUTURE MODULES You have passed sufficient credit to continue your studies as a full time student. However, you need to change your future module choices because they are incorrect. This may be because you have failed assessment in a compulsory module. If you need advice on planning your future programme, please contact the Student Office.
FYT – full time: satisfactory and continuing, change of programme required or FLT – full time: continue with credit deficit, change of programme required As you have failed assessment in a compulsory module you must change your programme and your future module choices. You can continue in full time study as long as you are given permission to transfer to a different programme of study. Please contact the Student Office as a matter of urgency to discuss the various options open to you, as you will be unable to enrol until the transfer is complete.
MP - MUST PASS TO CONTINUE As you have failed or deferred one or more of your modules you are now short of the number of credits that you should have at this stage of your programme. In order to be able to continue onto the next stage of your programme you must pass all outstanding assessment that you have during the September assessment period.
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NN - MUST COMPLETE RESIT/DEFERRALS You cannot continue with future study until you have completed your outstanding deferred/reassessments that are indicated on your MyUniHub 'My Grades and Progression' record.
You should attempt these assessments at the next available opportunity and check the university examination timetable https://www.mdx.ac.ae/life-at-university/current- students/examinations/examination-timetables regularly. Before you can return to study (on either a full-time or part-time basis), the Programme Progression Committee will review your position once you have taken your assessment and you will be notified of its decision.
In the meantime, you are permitted to use the learning resources at the University (Library and Computers). You need to contact the Student Office to obtain a letter of permission to submit to the Library or IT Office.
PYA – part time: satisfactory and continuing add modules or PLA – part time: continue with credit deficit, add modules You have passed sufficient credit to continue your studies as a part time student. Please be aware that at the moment you don't have all your future module choices registered. You need to do this as quickly as possible. If you need advice on planning your future programme, please discuss this either in person at the Student Office.
PYM – part time - SATISFACTORY AND CONTINUING, CHANGE FUTURE MODULES - PLM – part time OR CONTINUE WITH CREDIT DEFICIT, CHANGE FUTURE MODULES You have passed sufficient credit to continue your studies as a part time student. However, you need to change your future module choices because they are incorrect. This may be because you have failed assessment in a compulsory module. If you need advice on planning your future programme, please contact the Student Office.
PYT – part time - SATISFACTORY AND CONTINUING, CHANGE OF PROGRAMME REQUIRED or PLT – part time - CONTINUE WITH CREDIT DEFICIT, CHANGE OF PROGRAMME REQUIRED As you have failed assessment in a compulsory module you must change your programme and your future module choices. You can continue in part time study as long as you are given permission to transfer to a different programme of study. Please contact the School Student Office as a matter of urgency to discuss the various options open to you, as you will be unable to enrol until the transfer is complete.
RL - PROGRESS TO FINAL STAGE WITH A CREDIT DEFICIT You have passed sufficient credit to continue on to the dissertation stage of your programme. However, you currently have outstanding assessment to complete, which must be completed at the next available opportunity. You should be aware that progressing with a credit deficit is
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at your own risk and you must successfully complete any outstanding assessment AND your dissertation in order to gain a Masters qualification.
XX - CAN CONTINUE PART TIME You have not passed sufficient credit to continue as a full time student. You can continue as a part time student and if you pass sufficient credits, will be permitted to return to full-time study in the future. You must contact the Student Office in order to plan your future modules, and to discuss any possible future liability for fees or financial implications.
XXA - CAN CONTINUE PART-TIME, ADD FUTURE MODULES You have not passed sufficient credit to continue as a full time student. You can continue as a part time student and if you pass sufficient credits, will be permitted to return to full-time study in the future. Please also be aware that at the moment you don’t have all your future module choices registered. You need to do this as quickly as possible. There may also be financial implications.
XXN - CAN CONTINUE PART TIME, MUST PASS OUTSTANDING ASSESSMENT You have not passed sufficient credit to continue as a full time student. You can continue as a part time student and if you pass sufficient credits, will be permitted to return to full-time study in the future. You also have outstanding reassessments or deferred assessments which must be completed at the next available opportunity (normally September), in order for you to continue on your current programme of study. There may also be financial implications.
XXT - CAN CONTINUE PART TIME, CHANGE OF FUTURE PROGRAMME REQUIRED You have not passed sufficient credit to continue as a full time student. You can continue as a part time student and if you pass sufficient credits, will be permitted to return to full-time study in the future. As you have failed assessment in a compulsory module you must change your programme and your future module choices. There may also be financial implications.
You cannot continue on your studies Contact your Programme Coordinator and/or the Student Office at [email protected]. Check your MyUniHub record 'My Grades and Progression' for further information.
FF - FAIL, NO REASSESSMENT Unfortunately, you have failed your programme of study and cannot continue as a student of the University as, under our regulations, you have now exhausted your entitlement to be reassessed. Therefore, your studies at the University have been terminated. We will now, if appropriate, inform the Student Visa authorities and other relevant institutions, that you have been withdrawn from the University.
You may have acquired enough credits to entitle you to an interim qualification. Please
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consult the current University Regulations https://www.mdx.ac.ae/about-us/university- regulations and if you think you are eligible please contact the Student Office.
4.9 Extenuating Circumstances There may be difficult circumstances in your life that affect your ability to meet an assessment deadline or affect your performance in an assessment. These are known as Extenuating Circumstances or ‘ECs’. Extenuating Circumstances are exceptional, seriously adverse and outside of your control; supporting evidence must be provided.
As a student it is your responsibility to let the University know about any extenuating circumstances that have affected your work. If you have extenuating circumstances you can request: A short extension without penalty of up to 15 working days for individual coursework deadlines only and not for group work A deferral of the assessment, without penalty to the next available opportunity Your extenuating circumstances are noted (without specific details) for the board that makes your progression/finalist decision. This allows the board to make an informed progression/ finalist decision but will not change grades. Any decision is an outcome from the board and not an automatic entitlement
The outcome of any Extenuating Circumstances claim might be different from what has been requested.
Extenuating Circumstances can only be requested for summative assessment, not for formative assessment i.e. only for assessment that counts towards your overall module grade. Claims for extenuating circumstances are managed and considered in accordance with the Assessment Regulations (Section D8), for more details check https://www.mdx.ac.ae/about- us/university-regulations.
To obtain extenuating circumstances students must apply to the Assessment Officer in the Student Office in writing, completing the Extenuating Circumstances Request Form and submitting the relevant supporting documentation. The form is available at https://www.mdx.ac.ae/life-at-university/current-students/student-office-forms. Evidence must be supplied for the case to be considered. Students should be aware that discussing their application with a member of staff does not constitute a submission of an application for extenuating circumstances. Claims must be made before the deadline of submission, or if unable to do so, within 5 working days from the deadline of submission. If evidence is unavailable prior to the deadline the claim should still be made on time and include information about why the evidence is not available and when it will be. Late claims will be rejected unless the student can prove with evidence, a justifiable reason for late submission – ignorance is not a justifiable reason.
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The evidence you need to provide to support your application for Extenuating Circumstances should normally be an official document, signed as appropriate, and should normally state the dates during which the circumstances applied.
Documentary evidence must be presented in English and where required, official translations must be provided by the student. It is not the responsibility of the University to translate any evidence provided by the student and any untranslated evidence may not be considered.
The University reserves the right to check the authenticity of all documentary evidence submitted in support of your application. Any student who submits documentation that is not authentic may be subject to the University disciplinary procedures.
See FAQs at http://unihub.mdx.ac.uk/your-study/assessment-and-regulations/extenuating- circumstances for examples of acceptable evidence.
Your application for extenuating circumstances will only be considered if your circumstances meet the following criteria: The circumstances are exceptional, and seriously adverse They are outside of your control You have provided original supporting documentary evidence of the impact on your ability to perform in the assessment The circumstances relate directly to the timing of the assessment affected You have met the attendance requirements of the module (Deferrals may be overridden by an X grade) Normally, deferred assessment or reassessment will not be permitted beyond two years following commencement of study for the module
Please indicate type of request: short coursework extension, deferral or for ECs to be noted for the board. Processing of extenuating circumstances form may take more than 10 days and the student will be informed by e-mail once a decision has been made.
Online Guidance and FAQs Link: http://unihub.mdx.ac.uk/your-study/assessment-and- regulations/extenuating-circumstances
You must remember that there could be financial, progression as well as student visa implications as a result of deferring your assessment. Further information and advice can be obtained from the Student Office.
4.10 Graduation Ceremony The Middlesex University Dubai Graduation Ceremony takes place in November and students who are eligible to graduate will receive an invitation to the ceremony during the summer. Information will also be provided to students online at www.mdx.ac.ae/graduation, and via their student email.
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Once final year results have been published on MyUniHub, students who are eligible to attend the Graduation Ceremony must return their Student ID card and complete a Clearance Form at the Student Office in order to clear any pending dues.
Students should contact the Student Office regarding the collection of their Diploma Supplement (Official Transcript) and Degree Certificate.
Students graduating from Middlesex University Dubai also have the choice of attending the Graduation Ceremony in the UK, which takes place in July each year. Graduating students will receive an invitation via email from the UK campus. For more information on attending the Graduation Ceremony in London, visit www.mdx.ac.uk.
Graduation Ceremony Fees The Graduation Ceremony is held in a prestigious external venue each year where students and their families can celebrate the end of their studies and all that they have achieved during their time at University. Students who choose to attend the ceremony are required to register and pay for their cap and gown within a specified registration period. Fees are announced via the website and students will also receive an email containing all of the information they need.
4.11 Academic Misconduct and Plagiarism Academic misconduct is a breach of the values of academic integrity, and can occur when a student cheats in an assessment, or attempts to deliberately mislead an examiner that the work presented is their own when it is not. It includes, but is not limited to, plagiarism, commissioning or buying work from a third party or copying the work of others.
Academic integrity is a quality that demonstrates values such as honesty, fairness and respect for others and their work. Academic integrity is evident by the behaviours we exhibit.
Throughout your studies you will be expected to use many different types of information to enhance your own knowledge and understanding of the subject you are studying. When you use an idea or information from another source, e.g.. from a book, journal, film, image or sound recording, etc. you must acknowledge where you got this information. Acknowledging the work of other people in your own work is referencing. When used correctly referencing gets you better marks because it: Adds weight to your discussion and arguments Demonstrates you understand the key issues in your subject Shows your ability to evaluate and critically apply this understanding to your work Evidence that you have been reading around your subject Enables others to find your references easily.
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Plagiarism means using the work of another person and claiming it as your own. It is a form of cheating, and you will hear the word a lot whilst you are at university because it is a serious academic offence that can result in disciplinary action. Copying other students work, or basing your assignments on materials where you do not acknowledge the source (i.e. the book, journal article or internet site), is treated as a severe academic misconduct.
Often it is an innocent mistake; a misunderstanding about what constitutes plagiarism or incorrect referencing. Sometimes, however, students are caught just plain cheating. Whether you deliberately cheated or accidently failed to properly acknowledge the work of another, the penalty is the same. The University has sophisticated technology that will catch plagiarised work, so by doing it you may seriously affect the outcome of your degree.
Academic misconduct is a corrosive force in the academic life of the University; it jeopardises the quality of education and devalues the degrees and qualifications of the University.
Some types of Plagiarism: Using someone else’s ideas without acknowledging that they aren’t your own. Composing a paragraph by joining together sentences from a number of sources and not acknowledging them in the text. Copying or re-wording someone else's work without using quotation marks or referencing them. Using other people's words, writing, diagrams or pictures as if they were your own. Copying work from another student – even with permission from that person. Using your own previous work in another assignment without acknowledging it.
To avoid plagiarism, you must acknowledge the source of all words, research, theories, ideas and insights that inform your work by using quotation marks and accurate citations. Information on the correct way of referencing and acknowledging work from other sources is available on the Your Study pages on UniHub: http://unihub.mdx.ac.uk/. For help with referencing please see the guidance material in the Library, consult your tutor or make an appointment with a member of the Centre for Academic Success (CAS) team.
You should always date, print out and keep drafts of your work (even rough work on the back of envelopes!) to prove that it was created by you. If you do not keep a paper trail somebody could copy your work, submit it, and then claim that you stole it from them!
Never resort to paying somebody to proof-read or correct your written work. This is cheating and you can get better help for free through CAS (email: [email protected]).
If caught for plagiarism it is likely that you will have to repeat the module with a maximum grade of 16. You might also be dismissed from your programme altogether.
IMPORTANT: An administrative fee of AED 500 will be charged for all investigations of academic misconduct. These fees will be refunded if the case against the student is dropped.
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Middlesex takes plagiarism very seriously and students may be expelled if found guilty of this form of academic misconduct.
Further details are available in your Programme Handbook and University Regulations, see https://www.mdx.ac.ae/about-us/university-regulations.
If you find that there is an allegation of Academic Misconduct (Plagiarism) on coursework that you have submitted for assessment, you should refer to the ‘Student Notes for Guidance for allegations of Academic Misconduct’ which are provided under the ‘Rules and Regulations’ section. Refer to https://www.mdx.ac.ae/about-us/university-regulations.
Academic Integrity Awareness Course The University has developed a new online Academic Integrity Awareness Course to help support you. You can find this resource logging into MyUniHub and then going to My Learning. You will find the course under ‘My courses’. The course is designed to: identify your strengths and areas of development be aware of positive behaviours and academic expectations recognise the challenges when you study and the consequences of not following University rules and regulations find the support you need for your own development
Viva Voces If you submit a piece of work that is unexplainably different in quality from your other coursework or one that has improved extraordinarily over a matter of weeks then be aware that the Assessment Board is entitled to ask you to come in and sit an oral exam (viva voce) – see Section C6 of the University Regulations.
Using References and Citation Citation means that whenever you have used someone else’s ideas, or quoted someone else, you point out where you found that information. At Middlesex University, students are expected to use ‘Cite Them Right Online’ as their referencing guide, see: www.mdx.ac.ae/library/resources/cite-them-right-online
There are several different ways to reference and cite other people’s work.
Your Programme and Module Handbooks will provide you with further details of the referencing style your tutors want you to use.
A word of caution to all students about using online tools for referencing: there are many free (and paid) reference generating tools online that can be used to generate citations and bibliographies. Please be mindful of using these, however, as they may not comply fully with the University’s guidelines for referencing. If you use such a tool, it is your responsibility to ensure that it complies fully with the referencing conventions laid out by ‘Cite Them Right Online’.
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5. QUALITY ASSURANCE AND STUDENT FEEDBACK
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5.1 Quality Assurance
You may have not heard the terms 'quality assurance', 'academic quality', 'academic standards' before and now that you have, you may think they have nothing to do with you, however these terms are important to you and your programme. The below definitions explain why:
'Quality' refers to how well Middlesex supports you in your learning and covers the following areas: the teaching, the support available, the resources available, and how you are assessed.
'Standards' refers to the level of achievement you need to succeed on your course and get your qualification. In the UK, standards should not vary from one higher education provider to another.
Having both quality and standards means that you and everyone else can have confidence in your degree and your education.
Quality assurance is therefore mainly about maintaining standards and ensuring you have the best possible experience at Middlesex. The University has a range of quality assurance processes and procedures which include the following: • Programme approval and validation –The process a programme must go through before it can run. • Programme review – A process which looks at programmes every 6 years to see how they have been running. • Annual monitoring – How the University reviews how programmes are doing every year. • External Examining – Independent moderators who help ensure academic standards are being met but are also comparable nationally. • Student feedback and representation – This includes student surveys, Programme Voice Groups and student voice leaders.
Further information on quality assurance and enhancement can be found here: http://unihub.mdx.ac.uk/your-study/ensuring-quality
To ensure high standards of Middlesex University provision, all Programmes are subject to the University’s academic quality assurance procedures (which include those procedures related to programme approval, monitoring and review). A key feature of these processes is the input from external subject experts who ensure that awards of Middlesex are comparable to those of other UK universities, and that the programme curriculum, teaching, assessment and resources are appropriate. The University’s policies and approaches to quality assurance and a range of related documents are available at http://www.mdx.ac.uk/about-us/policies/academic-quality
Students have a very important role in enhancing Programmes, feeding back on a regular basis via feedback forms (surveys), Programme Voice Groups, Campus Forum meetings, and other mechanisms. Student feedback also plays a major role in programme monitoring and review.
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Middlesex University's quality credentials are outstanding. Middlesex University is audited by the UK's Quality Assurance Agency (QAA) for Higher Education and the Dubai campus is an integral part of this audit process. Our Dubai campus is subject to the same rigorous quality assurance procedures that have earned Middlesex University the highest possible endorsement from the QAA.
Middlesex University Dubai is also licensed by the Dubai government’s Knowledge and Human Development Authority (KHDA). Furthermore, the Universities Quality Assurance International Board at KHDA reviews programmes offered in Dubai to ensure that these are equivalent to those at the home campuses in London.
Academic programmes in Dubai have the same validation and monitoring system as in London, with the same examinations taken simultaneously in both cities, where applicable. The Honours Bachelors and Masters degrees awarded to Dubai campus students are therefore identical to those achieved by students at the London campuses, and students can transfer between campuses if they meet the relevant conditions.
5.2 Institutional Audits in the UK
UK’s Quality Assurance Agency (QAA) for higher education (www.qaa.ac.uk/en) Middlesex University has had the quality and standards of its provision confirmed by the Quality Assurance Agency for Higher Education (QAA) in the UK. The QAA reviews UK universities to provide public information about the maintenance of academic standards and its audit processes are respected globally for their robustness. QAA's Higher Education Reviews are carried out by experts from other universities and colleges. Review teams include students, because QAA believes that students should be partners in the quality assurance of their education.
Most recently, a team of QAA reviewers visited Middlesex University in October 2015 and judged that its academic standards, the quality and enhancement of its student learning opportunities, and the quality of information about its learning opportunities all meet UK expectations.
You can read the full report here: www.qaa.ac.uk/reviews-and- reports/provider?UKPRN=10004351
The previous Middlesex University review report published in 2009 identified as ‘good practice’ the meticulous attention given to the establishment, development and integration of the University’s Dubai campus. The panel praised Middlesex Dubai for the meticulous methods and detailed attention to quality matters, and perhaps more importantly, for assuring that learning opportunities in Dubai are comparable to those available to students in London.
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In 2014, QAA conducted a Review of Transnational Education (TNE) in the UAE which resulted in a positive report for Middlesex University Dubai. The pastoral and academic support provided to students was a particular strength noted in the review. The review found that “students have a range of opportunities for engaging with employers during their studies with employability embedded within the curriculum and extracurricular activities provided”. The report also offered an acknowledgement of ‘a growing research culture’ on campus. A range of students from across the university participated in this review and their contribution was instrumental in offering the QAA an insight into the strengths of our campus. The full report is provided at: http://www.qaa.ac.uk/reviews-and-reports
The QAA is an independent body that provides an integrated quality assurance service for UK higher education institutions. The agency promotes public confidence that quality of provision and standards of awards in UK higher education are being safeguarded and enhanced. The Agency's reviews cover public and private higher education in universities and colleges, including arrangements for collaboration with overseas partners; and by assessing the quality and standards of teaching and learning at subject level. These activities result in reports that are available to the public, as printed publications and on their website. For more information see: www.qaa.ac.uk
5.3 Programme Validation by Dubai Government
Dubai Government’s Knowledge and Human Development Authority (www.khda.gov.ae) Middlesex University Dubai is licensed by the Government of Dubai’s Knowledge and Human Development Authority (KHDA). Established in 2006 by royal decree, the KHDA is responsible for licensure and quality assurance across the entire education and human development continuum covering schools and higher education institutions in the Emirate of Dubai.
In addition to annual licensure, all programmes at Middlesex University Dubai are reviewed by the KHDA’s University Quality Assurance International Board or UQAIB. This is a Board of influential academics and quality assurance experts from all over the world that has been assigned the responsibility for setting standards across international higher education on offer in the Emirate.
For more information see: http://khda.gov.ae/en/directory/universities-search-results/university?id=774
5.4 Student Feedback
At Middlesex we are always working to improve the student experience. We aim to ensure that you have a fantastic journey with us starting from the day you apply to come to Middlesex, all the way through your course and even after you graduate.
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The best way for you to make the most of your time at University is to get involved, an important element of which is to communicate with us. Whether it is a compliment or a complaint, we are equally keen to hear from you. We will make every effort to act on your feedback, which will not only help improve things for you but also for other current and future Middlesex students.
There are a number of ways in which you can communicate with us and give us your feedback: Programme Voice Groups Campus Forum Becoming a Student Voice Leader Becoming a Student Council Member Module Feedback Surveys Programme Feedback Surveys (Middlesex Student Survey or popularly, MSS) Other Surveys
Programme Voice Group The purpose of the Programme Voice Group (PVG) is to provide a forum for discussion between you and the staff members involved in all aspects of your Programme. Each Programme holds regular PVG meetings generally twice a year. The PVG membership includes: Student Voice Leaders Programme Coordinator Academic Staff aligned to the delivery of the programme or modules Support Services Representatives
Along with the feedback that Student Voice Leaders collect from their cohorts, the Groups will also discuss information relating to the quality of your programme and this includes;
External Examiner reports Data and action plans from student surveys Updates from programme staff.
Formal minutes are kept of the discussion and decisions of each PVG meeting. The minutes are included with the programme-level Annual Monitoring & Enhancement report for consideration by the University. The points raised at the meeting are carefully recorded for issues arising, and the action taken upon them, and are available through MyUniHub student portal http://unihub.mdx.ac.uk. Actions are also published on dedicated notice boards around campus - in Block 16 near the faculty offices on the third floor and near the Computer Labs on the first floor and on notice boards in Blocks 17 and 19.
Campus Forums The purpose of the Campus Forum is to optimise the student experience by asking students (through SVL) to raise campus-specific issues relating to the operation of administrative and service support for students. These meetings do not to deal with programme-specific curriculum
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issues, which are dealt with at the Programme Voice Groups. For clarifications, please check with the Quality Manager, Mr Mohammad Meraj ([email protected]).
Campus Forums are usually held once per term. All students are welcome. In addition to SVL, all students are welcome. The membership includes: • Director of Middlesex University Dubai (Chair) • Student Voice Leaders (contact the Quality Manager if you wish to attend – even if you are not a formal representative) • Representatives of all support services such as the Library, IT, Student Office, Centre for Academic Success, Careers and Employability Services, Finance Office and the Admissions Office • Representatives of the Student Council
Your SVLs are responsible for notifying the Forum of issues which have been brought to them by you. Even if you don’t personally want to come to a Campus Forum meeting, tell your Rep about any queries and concerns you have about your module(s) or programme and they will raise them for you at one of the twice yearly Campus Forum meetings.
Student Voice Leaders Every programme has the provision for having a Student Voice Leader . As a SVL you help improve communication between the University and the students on the module and programme you are representing. If you would like to become a Student Voice Leader, speak to your module coordinator and/or programme coordinator or contact the Quality Manager, Mr Mohammad Meraj ([email protected]).
At the start of each academic year (by learning week 2), each programme will select a number of SVLs to represent their year of their course. It’s important to raise any issues or feedback that you have with your SVLs, so that they can accurately represent your views to academic staff. You can also nominate yourself to become a SVL. Training and support throughout the year is provided for student representatives.
As a SVL your role will be to gather the views and opinions of the students you represent and to outline these opinions at the relevant Programme Voice Group or Campus Forum meetings. You also feedback the decisions made and progress updates to other students following the meeting.
SVLs receive a certificate that recognises thier representational achievement. For the certificate you will have to attend the training sessions and be present at any pre-meetings or the formal PVG meeting each term. This is a great opportunity to add value to your CV. If you would like to become a SVL, speak to your Programme Coordinator or contact the Quality Manager, Mr Mohammad Meraj ([email protected])
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Module Feedback Surveys Module feedback is collected towards the end of the academic year via anonymous surveys. The aim of this feedback process is to elicit your views on the quality of modules taken. Module forms examine each module in some detail and invite comment on your module in general. You can expect to receive a report on any issues that have been identified. The report would also describe the measures taken to resolve any problems.
All reports will be an item for discussion during Programme Voice Group and will, where necessary, be reported upon during the quality/annual monitoring and enhancement process. The whole feedback process will also be reviewed on a regular basis, to ensure that that it is effective in helping provide a good quality experience for students.
Middlesex Student Survey (MSS) The annual Middlesex Student Survey seeks your views on your programme experience during the year including comments on the organisation and management of the programme, academic support, learning resources and your personal development. This is your chance to tell us about how you engage with learning on your course, work with others, and take part in the kinds of activities that help you to learn. It is a chance to reflect on how you study and what might help your studies in future. The results also help us make changes that will improve what we do in future and to keep doing the things that are of value. We hope that this will help improve your learning outcomes and those of students like you in the future. This survey is based on the UK’s National Student Survey (NSS). You can expect to receive a report on any issues that have been identified. The report would also describe the measures taken to resolve any problems.
All reports will be an item for discussion during Programme Voice Group meetings and will, where necessary, be reported upon during the quality/annual monitoring and enhancement process.
Postgraduate Taught Experience Survey (PTES) This provides an independent anonymised way for postgraduate students to feedback on your experience. This annual survey seeks your views on your programme experience during the year including comments on the organisation and management of the programme, academic support, learning resources and your personal development. The survey will focus on your experience and engagement with your programme of study. You will be asked to complete the survey towards the end of your programme. The results also help us make changes that will improve what we do in future and to keep doing the things that are of value. We hope that this will help improve your learning outcomes and those of students like you in the future.
All reports will be an item for discussion during Programme Voice Group and will, where necessary, be reported upon during the quality/annual monitoring and enhancement process.
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Other Surveys From time to time the University will distribute surveys to elicit your views on the quality of the services offered by the University and your student experience on areas other than your programme of study. Further information will be available from time to time on UniHub and the Dubai campus website at www.mdx.ac.ae. We will try not to send you too many surveys, but if you do receive one then please remember that your responses do count and they do make a difference.
5.5 Code of Conduct - Programme Voice Group For details, please refer to Section 14.5
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6. COMMUNICATING WITH THE UNIVERSITY
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6.1 Communicating with academic staff members Your module tutors (Lecturers) and Programme Coordinators will communicate with you via University email and you must check your University email regularly (see ‘Middlesex Email’). Changes to class schedules or specific information about your programme of study will be sent to you using your University email account. Contact information for our academic and research staff members is provided at www.mdx.ac.ae/about-us/our-people/academic-and-research-staff
Each academic staff member has consultation hours in the teaching week when you can discuss your programme and your studies, without an appointment. These times are shown on a schedule outside the respective faculty office. If you need an appointment outside these times, please email your tutor with sufficient advance notice to try and arrange an appointment. Staff email addresses follow a standard format. If the staff name is Dr Jane Smith, the email address will usually be ‘[email protected]’. Individual telephone extensions are listed outside each room. All relevant contact information is provided in your Module Handbooks.
Bear in mind that your tutors have a number of teaching and research commitments so if you want to make an appointment suggest a list of times when you are available. The tutor can then email you back with an agreed time that suits you both.
You can also take advantage of the time in seminars, and after the end of the lectures, to ask any specific module-related questions.
6.2 Appointments for Parents and Guardians If your parents or guardians would like to meet with your lecturers (Module Coordinators) or your Programme Coordinator to discuss any aspect of your academic studies or progress, you must make a prior appointment. This is done in person at the Student Office by completing the relevant Consent Form. Please allow sufficient advance notice for such appointments, especially if your parents or guardians are travelling from overseas; academic staff may not be able to meet them immediately or at very short notice. The student must be present at these meeting as per University policy. Normally, information regarding grades, academic performance, attendance, etc. will not be disclosed to any person(s) without the student’s express authorisation.
6.3 Change of Student Name, Address and Contact Information You must notify the Student Office immediately of any changes in your name by filling out the ‘Change of Name’ form. Requests to any changes in the students’ name after they have been awarded their qualifications, requires senior executive approval in Dubai and in London and students will need to proper legal evidence to confirm the name change.
A formal name change request must include: • Current Full Name (as stated in Middlesex University records)
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• Student Number (MISIS) • New Full Name • Evidence of legal documentation change in name(s) such as a valid passport copies, legal court papers or marriage licences and so on
Current students can update their address online via UniHub. It is your responsibility to ensure that your most current contact information is available on your student record – the University cannot be responsible for any issues that you may face regarding your studies on account of staff members not being able to contact you.
Students must provide a valid local phone number in order for the University to be able to contact them as required.
6.4 Your Student Email For further details please see ‘Student Email’ in the Online Resources section of this publication.
Your Middlesex University e-mail will be the principle tool the university will use to communicate with you. Your tutors and other areas of the University will use this e-mail address to contact you so it is critical that you check your account regularly. We’ll also use this account to tell you about events and activities that will help enhance your time at university and enable you to make new friends.
6.5 Official Documents Issued by the University You are eligible to receive the following documents during and after completing your study at Middlesex University Dubai. These official documents will be available for you to collect at the Student Office.
As per the university policy on non-disclosure of information, these or any other documents will not be handed over to a third-party without explicit authorisation from the student except where the University is legally required to do so.
In the case of collecting transcripts and degree certificates, students must ensure to return their Student ID card and fill out a ‘Clearance Form’ at the Student Office.
6.6 Credit Statements All non-finalist students (Continuing) can apply for a credit statement for a fee after the final results have been published at the end of the academic year showing modules, grades and the progression decision made by the Programme Progression Board.
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6.7 Transcript of Grades Achieved or Diploma Supplement All students will be eligible to receive a Transcript of grades achieved which is also called a Diploma Supplement, on completion of their studies which can be used to verify module results and final qualification. Your transcript (diploma supplement) will include the modules you have taken, grades achieved and state your qualification with the classification and title but additionally it contains information on the nature, level, context, content and status of the studies undertaken and successfully completed. Such Diploma supplements are intended to help external parties such as current or future employers or other higher education providers understand more about your programme in addition to your grades. A transcript is an official document that is generally accepted as formal proof of qualifications gained at Middlesex University. The initial transcript is provided free of charge and will be available at the Student Office after five weeks of the date you have been awarded.
Additional Transcripts A graduate student may apply for additional transcripts by completing the Official Transcript Request form at the Student Office. A fee of AED 52.50 is charged for each additional transcript requested and it will be issued after 3 working days.
6.8 Degree Certificate Once a student has graduated, it takes up to three months for the degree certificate to be issued by the Academic Registry in London. These are sent to the Student Office in Dubai for collection by students.
Degree Certificate Attestation The Royal Decree No. 8 of 2012, regarding higher education institutions affiliated to the Dubai Government, provides for your degree certificate to be attested by the Knowledge and Human Development Authority in Dubai (KHDA). This makes Middlesex University Dubai qualifications recognised by all public and private entities in the Emirate of Dubai for all purposes.
This certificate attestation is optional and requires a fee payment. The University will handle the procedure on your behalf, should you wish to attest your certificate by the KHDA. All you need to do is to complete the KHDA application form and submit it to the Student Office, along with a valid passport copy and Copy of Emirates ID. The fee for this certification is set by the KHDA at AED 220 per document and is payable at the Finance Office or online via the University website.
Middlesex University Dubai also offers attestation service from the UK for those students who require it. As the degree is issued from London, degrees can be attested by the following government agencies: • A Notary Public in the UK • Foreign and Commonwealth Office in the UK • Most national embassies based in London (a list of embassies who offer this service is available at the Student Office)
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Additional charges are applicable for attestation of documents and these rates are available at the Student Office. For more information on how to apply for attestation of your degree, contact the Student Office.
6.9 Status Letters Students may request for a status letter which confirms their enrolment status for the purpose of visit visa applications, opening a bank account, etc. A valid passport copy must be provided with the Status Letter application form, which is available at the Student Office.
In the case of letters required for UAE Visa renewal or obtaining a driver’s license, students must apply with the Student Visa Office.
In the case of letters required for the Student NOL card, students must apply with the Student Visa Office or complete the form online at www.mdx.ac.ae/nol
In the case of letters required for internships through the University, students must apply with the Careers and Employability Service.
For status letters, the following fee applies: If the student has submitted an urgent request before 12 noon, AED 84 must be paid to the Finance office and the document may be collected at 4:00pm on the same day.
If the student has submitted an urgent request after 12 noon, AED 84 must be paid to the Finance Office and the document may be collected the next working day.
If the student has submitted a normal (non-urgent) request, AED 26.25 must be paid to the Finance Office and the document may be collected after three (3) working days.
6.10 Recommendation Letters Students may apply for recommendation letters (academic reference) directly to academic faculty. Note that it is not an entitlement but rather up to the discretion of academic staff members to provide you with a letter of recommendation.
Students must be enrolled and must not be in debt to the University to be eligible for these documents.
6.11 Transfer to London or Other Middlesex Campuses A number of our undergraduate students choose to transfer to other Middlesex University campuses in their second year of study (though planning usually starts while they are in year 1).
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If you wish to transfer to London or other Middlesex campuses, you should contact the Student Office to complete an Overseas Campus Transfer form. You can discuss your modules of study with your Programme Coordinator. You should also clear any pending financial dues before the transfer by filling out a ‘Clearance’ form and have it authorised from the Library, Student Visa Office, Finance and the Student Office. Both forms are available at the Student Office.
You may need to complete additional requirements such as taking an IELTS test before receiving approval for transfer.
Once the transfer application is approved, students will be contacted by the Academic Partnerships team at the London campus with pre-arrival procedures and further information. For more details, contact the Student Office.
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7. THE STUDENT COUNCIL
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7.1 About the Student Council Middlesex University Student Council is an elected student representative body that works towards positively enhancing your campus experience by organising events, proposing facilities and raising issues on your behalf. They can be approached with questions, feedback and suggestions. We encourage all students to get involved in the work of the Student Council.
In previous academic years, the council has arranged a range of student focused activities and events: Marhaba week welcome activities, Iceland water park trip and IMG World of Adventure trip, Happy Feet charity event, clean up UAE event and Happiness day. The Student Council also became the host partner for the Global Millennium Summit 2017.
7.2 The Council's Role At Middlesex University, students are empowered individuals who are invited to actively decide the course of their campus life by giving feedback and suggestions regarding facilities as well as academics. The epitome of this power is the Student Council which, as the officially elected body, works with University staff members, to make improvements to the learning environment and university life. Council members represent their respective Schools as well as engage with matters relating to general student opinions.
Council members’ role is to identify and understand students’ needs and to make suggestions for the improvement of student facilities on campus, or for the organisation of recreational activities such as leisure trips or events.
If you believe you can work with your fellow students and University staff members to make significant changes to our collective student life, you may want to get involved with our work and even get nominated for Student Council elections – contact our Student Activities department for more information.
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8. STUDENT SUPPORT
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8.1 Student Office
This is your student helpdesk, situated on the ground floor of Block 16 in Room 001. It brings together all face-to-face support for general student enquiries in one location at the Dubai campus. Student Office staff can provide information and support on all aspects of the University including: your student record and programme of study sources of academic support welfare services Library, IT and information enquiries access to other University services
The Student Office at Middlesex University Dubai is an integral department of the university which liaises between Dubai students, academic faculty and Middlesex University’s UK campus. This Office is also the point for submitting requests for student status letters and credit statements.
The Student Office consists of seven staff members. Their details are below:
Name Designation Email Phone no Ms Sheeba Trisal Student Office [email protected] 04-367 8132 Manager Ms Janice Revecho Senior Student Office [email protected] 04-433 6276 Coordinator Ms Simin Kazemi Data Management [email protected] 04-568 4359 Coordinator Ms Ivy Dsouza Student Office [email protected] 04-367 8120 Coordinator Mr Roy Anthony Student Office [email protected] 04-433 6196 Rodrigues Coordinator Ms. Irene Student Office [email protected] 04-367 1684 Anthonette Arcobilla Coordinator Mr Nidhin Romeo Student Office [email protected] 04-367 8135 Assistant
The Student Office is the central place for handing in all coursework that is not submitted electronically. The only exceptions are pieces of coursework with specific formats such as art work, models, and large portfolios, where alternative arrangements will be made which will be set out in your Module Handbook.
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8.2 Centre for Academic Success (CAS)
The Centre for Academic Success (CAS) is a dedicated space where students can seek advice and academic support on various study skills from specialist staff and counselors. The CAS staff offer non-subject specific advice that can help students realize their full potential at university. In addition to this, CAS provides confidential learning disability support, pre-sessional workshops and also manages the Student Learning Assistant (SLA) Programme in university.
Type of support What it is Academic Enrichment A series of in-class sessions arranged by lecturers to inform you about Programme (AEP) aspects of study skills relevant to your course.
Learning Disability Advice about sheltered exam arrangements Support 1:1 appointments with a disability expert Counselling Service
Drop-in support for any aspect of study skills and non-subject specific Drop-in sessions and academic advice is available on a daily basis. Students also have the individual consultations option of seeking individual appointments with the CAS staff Newly enrolled students have the option of improving their Pre-sessional Digital competencies in using software such as Word, Excel and PowerPoint, Literacy Workshops amongst others Welfare for students Advising and counseling services are available for all under 18 students under 18 years to help cope with the transition into university life. Student Learning SLAs work alongside tutors to provide guidance to students within the Assistants (SLA) classrooms and provide invaluable peer-to-peer support
The Centre for Academic Success is located in Room 307, Block 16. CAS is open Sunday to Thursday, 8:30am to 5:00 pm. You can also contact the CAS staff via e-mail at [email protected].
Support for Students with Disabilities and Learning Difficulties If you have a long term medical condition or physical difficulty that you feel could impact your studies and would like information about support provision that can be made available please contact the Centre for Academic Success (CAS) or the Student Office. You are encouraged to make your situation known at the earliest opportunity to ensure that due provision is made.
Our CAS team offers individually tailored support to students with a range of learning disabilities including Specific Learning Difficulty (Dyslexia), Dyspraxia and Aspergers (Autistic Spectrum).
Our aim is to ensure that support is in place from the moment students arrive at University. We are happy to provide information and guidance before students complete their application via email or at a University Open Day. Advice and support is available to students from application to graduation.
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Our Learning Disability Counselor, Siobhan McNiff, is responsible for: Coordinating with our Admissions Office, Student Office and lecturers about special needs and disabilities support for students Arranging for individualised and customised support for students with special needs Assisting the Head of CAS with dissemination of skills-based sessions
Support may include sheltered exam arrangements, one-on-one weekly sessions designed to boost the student’s study skill, and foster independent learning and liaison with academic teams about reasonable adjustments.
Should students wish to find out more, please contact Ms Siobhan McNiff at [email protected].
Confidentiality will be respected and relevant details will only be disclosed with your permission. Documentary evidence is required.
Exam Access Arrangements
If you believe that you will require support when sitting your examinations, due to a disability, medical issue or injury you should contact the Student Office. The following are examples of the facilities that can be available to students for whom they have been assessed as necessary and appropriate. • extra time • appropriate seating • use of a PC • use of a scribe
If you wish to be considered for any of these facilities, please contact the Student Office, so that your needs can be reviewed and discussed. You will be asked to submit evidence of your condition and a statement from a qualified assessor (for example, in the case of dyslexia a copy of your psychologist's report) that outlines the exact needs. Once a decision is made, you will receive a notification from the Student Office to confirm the details. All students must confirm that the provisions made are as agreed.
The deadline for contacting the Student Office for this provision is two weeks prior to the examination period. It may not be possible to provide the support you require, should a request for additional facilities be submitted after the deadline.
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8.3 Careers and Employability Services (CES)
The Careers and Employability Service (CES) Department is available to all undergraduate and postgraduate students as well as the Alumni of the university. This Department is committed to providing quality services and programs that enable students to prepare for the workplace, enhance their employability skills, make the right career decisions and to supporting their journey through out. CES staff members meet students individually to discuss their career-related enquiries, provide them with employment and internship information and organise training on CV / cover letter writing, job search, application procedures, interview preparation and career counselling. All students are encouraged to register and receive e-mail alerts regarding the employment and internship opportunities, career and networking events and on-campus job interviews by contacting CES at [email protected].
Career Events A variety of career events are organised each year including the ten Department-specific Annual Career Days, such as the Business School and Finance and Accounting Career Days the Law and Politics Career Fair, the Computer Engineering and Informatics Career Day, the Psychology Career Day and the Media Industry Speed Networking event and the HR, Education and Tourism Career Days. Typically, our Career Days attract employers from a range of well- established international and local companies exhibiting job opportunities in variety of sectors like Media, Marketing, Hospitality, HR, Law, IT and Financial services. Recruitment agencies also attend and provide valuable advice to students regarding their CVs and the local employment market.
The Graduate Recruitment Fair is organised by CES to support our graduates in finding the right positions in the UAE.
Career Workshops Career related workshops are organised throughout the academic year on various topics including CV and Cover Letter Writing, Job Search Techniques, Preparation for Internships and Interview Preparation to name a few.
Internship and Part Time Work Opportunities CES encourages all students to undertake in internships from the very start of their studies in order to attain valuable employability skills, obtain local work experience and gain a clear career focus. Our CES has developed strong relationships with leading local and international employers in the UAE who advertise opportunities with us throughout the year. These opportunities are continuously updated and advertised exclusively to University students via email.
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Our Summer Internship Programme helps undergraduate students connect with potential employers. It facilitates students to apply their theoretical knowledge in a practical environment during the summer break.
Dubai Creative Clusters Authority (DCCA) permits university students in Dubai to hold part-time jobs in any of the over 4,500 businesses located in its free zones. Companies based in Dubai Internet City, Dubai Media City, Dubai Studio City, Dubai Production City, Dubai Outsource City, Dubai Knowledge Park, Dubai International Academic City, Dubai Science Park and Dubai Design District D3 can offer part-time employment to university students. For further information, please visit the Dubai Creature Clusters Authority website https://dcca.gov.ae/en/earn-while- you-learn/earn/students/
Middlesex students having a Student visa or on their Parent’s visa will continue under the student / parent visa sponsorship during the course duration (and part-time employment).
Career Online Resources and Contact Details Middlesex Dubai students also have access to the official UK careers website: www.prospects.ac.uk, which provides career matching exercises, careers information and advice on successful applications.
A wide range of Careers Information handouts are available in the CES Office – ground floor, Block 19. CES notice boards that are located in Block 16 outside Room 111 on the first floor and on the ground floor near the Library as well as in Block 19 on the ground floor.
Individual student appointments to see CES staff members can be booked via e-mail address: [email protected].
CV and Cover Letter workshops are organised once in two weeks throughout the academic year and drop-in sessions are between 10.30am - 12.30pm and 2.00pm - 4.00pm. All current students and recent graduates as well as alumni are welcome to use this service.
Further details of the services available can be accessed via the Middlesex Dubai website at www.mdx.ac.ae/life-at-university/ces. We look forward to meeting and supporting your career planning.
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8.4 Scholarship and Grants
At Middlesex University Dubai we see the importance of rewarding students for their current and ongoing achievements. Our Scholarships & Grants programme offers financial reward to both new and existing students.
Students can apply for one scholarship or one grant at a time, unless otherwise stated. The scholarship or grant will then be divided over the period of study at the University. Scholarships & Grants available at the University include: Academic Excellence Scholarships Postgraduate and Professional Study Grant School Progression Grant Team Middlesex Sporting Excellence Scholarship APTECH Study Grant Postgraduate Corporate Partnership Study Grant Family Grant Alumni Study Grant Cambridge Learners Scholarship Scheme GEMS School Grants
New students may attain these scholarships when they apply for the University. For more information, please contact our Admissions Office.
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8.4 Student Finance
Tuition fees for academic programmes at Middlesex University Dubai, along with the detailed policy, are provided at www.mdx.ac.ae/studentfinance/tuition-fees.
Students enrolling on a programme of study at the Dubai campus are required to comply with the Middlesex University Dubai’s formal student and financial regulations. These vary from financial regulations in place for our London-based or other campuses. Students should understand that by enrolling at Middlesex University Dubai, they agree to be bound by these terms and conditions.
The amount that students will pay in respect of tuition fees depends on the course that they wish to study, the study level and the number of modules chosen along with the applicable payment plan.
Failure to settle fees on time will mean that the University will automatically place you on a financial hold which prevents access to University facilities and this may ultimately lead to deregistration from the University.
Tuition fees cover the normal cost of tuition at the University including application, enrolment, curriculum delivery, examinations (first-attempt) and access to common learning facilities and student online systems. Please note that core textbooks are not provided. Separate fees, charges, payment methods and refund procedures apply to additional services that a student may opt for including (but not limited to): transportation; student visa; accommodation in the University’s Halls of Residence; supplementary field-trips; residential trips; attending the Graduation ceremony; conferences; and attending Summer School. Students undertaking certain programmes may be required to pay additional fees to cover part or all the cost of special equipment, consumables or facilities – this information will be provided to students in a timely manner.
Middlesex University reserves the right to reassess any student’s tuition fee liability should new information come to light that may affect the original assessment. Students should also understand that if they change programme or modules during the course of the year that their tuition fee charge may also change as a result.
Tuition Fees for ‘new students’ are subject to review each year.
The Finance Office at Middlesex University Dubai is responsible for processing student financial transactions. The Finance Office is located on the Ground Floor of Block 16, Dubai Knowledge Village.
These regulations state the minimum requirements for students paying the ‘normal’ tuition fees. Additional terms and conditions may apply where students are offered scholarships, grants, early-payment offers, school-based schemes, promotions and other incentives under the
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various marketing and student recruitment strategies. Details of these can be found within the Offer Letter at the time of gaining admission.
Middlesex University Dubai will make all feasible attempts to ensure compliance with appropriate local and international financial regulatory framework.
Further information regarding refund and transfer of tuition fees can be accessed at www.mdx.ac.ae/studentfinance/tuition-fees.
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8.6 Student Research
Annual Student Research Symposium One of the research objectives of Middlesex University Dubai is to establish a strategy that strongly encourages multidisciplinary research in various subject areas by promoting and maintaining a strong research culture. In order to involve and encourage students in these research activities, the university holds the annual student research symposium.
Student Reseach symposiums are organised by the Student Research Committee and generally held a day after the graduation ceremony so recent graduates and their family members can also attend. The purpose of this initiative is to promote student research at Middlesex Dubai by to providing an opportunity for students to present their research work carried out as part of their coursework, seek guidance in improving their works and possibly seek faculty assistance, affiliation or co-authorship to publish work locally and internationally.
For more information about the Student Research Committee, contact Dr Fehmida Hussain, Head of Computer Engineering and Informatics, [email protected].
Student Research Ethics Purpose Student research is a cornerstone of our academic programmes at Middlesex University Dubai. Ethical engagement in research is essential at all stages of the process, from study design and methodology, through to data collection, and the write-up of findings. This focus on ethics in research safeguards the rights and well-being of potential participants from whom data are collected. It further ensures that any potential benefits to be gained do not outweigh any risks to either the researchers themselves, or their study participants.
Process Lecturers and supervisors provide structured support for students who conduct research as part of their undergraduate or postgraduate dissertation, their individual or group coursework. Students intending to collect data as part of a research study must apply in writing for ethical approval beforehand. This involves the completion of an ethics approval form, wherein they are asked to provide the details (e.g., background, purpose, and methodology) of their proposed research projects. The submitted ethics form is then assessed, and students are provided with feedback on the ethics of their proposed study. When needed, lecturers and supervisors may consult with the Middlesex University Dubai Research Committee during the ethics approval process.
If you have any queries related to the student research ethics policy, please contact Dr. Fehmida Hussain, Head of Computer Engineering and Informatics ([email protected]).
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Student Research Assistant Scheme Purpose The purpose of the Student Research Assistant (SRA) scheme at Middlesex University Dubai is to give students the opportunity to enhance their research skills, under the supervision of an experienced researcher, and to acquire practical experience to further develop their own academic careers. The main role of an SRA is to assist a Middlesex University Dubai full-time faculty member on pre-assigned research topics.
Process Senior students (2nd year, 3rd year, or postgraduate) and recent Middlesex University graduates (up to 3 years post-graduation) may apply for the post of Student Research Assistant (SRA). To be considered for this post, applicants should have an excellent academic record and display a keen interest in gaining research experience.
For more details about the Student Research Assistant scheme, please contact Dr. Fehmida Hussain, Head of Computer Engineering and Informatics, [email protected].
Student Research Society In line with the Student Research Committee’s vision of promoting, nurturing and protecting student research in the University, a fully student-led Student Research Society has been formulated which aims to work under the guidance of the Student Research Committee to empower the students, create awareness and make research more easy and accessible for all. For more details about joining the Student Research Society, please contact Dr Fehmida Hussain, Head of Computer Engineering and Informatics, [email protected].
University Research Conferences and Seminars
7th Annual Conference of Applied Psychological Research in the Middle East Middlesex University Dubai’s Psychology Department held its 7th Annual Conference of Applied Psychological Research in the Middle East on 28 February 2019. The event further built on the success of previous conferences and drew immense interest from researchers, practitioners, and students. The conference attracted an audience of 160 people from diverse backgrounds representing a multitude of different organisations, clinics and universities. The conference started with an outstanding keynote address on “Life Beyond G: A New Approach to Intelligence and IQ”, from Dr Kristof Kovacs, Senior Research Fellow at the University of Eötvös Loránd, Hungary.
The conference witnessed 16 presentations by academics and practitioners, 5 poster presentations, and an interesting concluding panel discussion on ‘Indicators of Happiness and Wellbeing in the UAE’, and the conference received outstanding feedback from delegates and students. The event highlighted a variety of important areas in psychology, including topics such as cultural intelligence, play therapy, wellbeing, and resilience, amongst many others. Studies were presented from across the world including Japan, Iran, Scotland, USA, Hungary, and the
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UAE, which brought a variety of cultural perspectives – broadening the horizons of psychological understanding within the Middle East.
A unique characteristic of the conference is its emphasis on research culture amongst students, evident by the number of students volunteering, attending and participating in the event. The 8th Annual Conference will be held in 2020.
Middlesex University Dubai hosted its first International Conference on Technology, Innovation and Sustainability in Business Management (ICTIS) The one day conference attracted approximately 120 delegates from multiple disciplinary backgrounds. Participants included Middlesex University Dubai students and staff, and external delegates representing over 40 universities from the UAE and around the world including: India, Pakistan, Turkey, Oman, China, Nigeria, Canada, and Germany. The conference also witnessed strong representation from MDX students/alumni presenting/co-presenting their research with our faculty.
The Conference started with two excellent keynote speeches by Professor Ajit Karnik on ‘Issues in Measuring Sustainable Development’ and Namrata Balwani on the ‘Impact of Digital Transformation on Business’. This was followed by 52 oral presentations across 12 individual sessions. Additionally, the visual paper session featured student research from both UG and PG students from Marketing, IT, and Psychology. A group of our 2nd year Psychology students, (Fadhila Ahamed Mohideen, Hafseena Bind Ashraf, Sachi Kariappa, Tisha Virani, Tanvi Telang) won the award for “Best Student Poster” for their research Global Perspectives - Understanding Cross-Cultural Friendships in the UAE.
The conference wrapped up with an excellent and stimulating industry panel session on ‘Technology, Innovation, and Sustainability’ moderated by Supriya Kaitheri and Rory McConnon that featured Krishnadas Nanath, Senior Analytics SOAT Lead at Majid Al Futtaim; Anup Namboodiri, Senior Client Advisor Government Relations at SAS; Matteo Boffa, General Manager, Luxury Recycling Products at ETUI; Prakash Rao, Group Head, Supply Chain Projects at Landmark Group; and Muddassir Ahmed, MEA Regional Planning and Operations Manager at Bridgestone EMEA. The conference concluded with a ceremony that presented delegates with ‘best research paper’ and ‘best student poster’ awards.
Middlesex University Dubai Research Seminar series Launched on 26 November 2008, the Middlesex University Dubai Research Seminar Series provides a regularly scheduled platform for researchers to share their work, exchange ideas, and extend academic discourse. Over the past decade, almost 250 researchers from Middlesex University Dubai, universities in the United Arab Emirates, and from other institutions worldwide have shared their work at the weekly seminar.
In 2018-19, Middlesex University Dubai celebrated the 10th Anniversary of its Research Seminar Series with a special seminar titled, ‘A decade of academic discourse at the Middlesex University Dubai Wednesday Research Seminar Series: A Retrospective’.
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For more information visit the website www.mdx.ac.ae/our-research
Other conferences You can get involved as a presenter, attendee or even as a volunteer for a number of specialised conferences that Middlesex University Dubai hosts on a regular basis. Getting involved with research early on in your career helps you gain confidence in your abilities as a scholar. Conferences also provide an opportunity to develop new contacts and networks of people which may help open doors to opportunities in the future.
Some of the past conferences hosted by Middlesex University Dubai include: • Annual National Conference of Applied Psychological Research in the Middle East • Middlesex Dubai Film Conference • EU and UAE Conference on the Rule of Law and Arbitration • National Journalism and Media Conference in the UAE and Gulf Region • Student Research Symposium
Wednesday Research Seminars The University runs weekly research seminars organised by the Middlesex University Dubai Research Committee. The seminars, which are held on Wednesdays at 4.00pm during the academic term, provide an important opportunity for Middlesex staff (and, indeed academics from other institutions) to showcase their work and receive academic feedback. For students, this is an opportunity to find out about current research being undertaken by academic staff members, to gain and share ideas and to develop research skills.
The one-hour seminars are well attended, highly academic, and significantly facilitate open discussion concerning key academic issues, theories and methodologies. The seminar topics are wide-ranging and involve a relevant mix of empirically-informed areas of study concerning such subjects as business, communications, information technology, management, media, social sciences, tourism and education and many others.
The Research Seminar Series was launched in 2008, and it reached an important milestone recently when it celebrated the 200th Seminar. The seminars provide a forum for researchers to share their work. Presenters include faculty from Middlesex University Dubai and other universities in the United Arab Emirates, as well as researchers from other global institutions For full details of all seminars thus far, please visit: please visit: www.mdx.ac.ae/research/research-seminar-series.
‘Research Matters’ Newsletter Middlesex University Dubai launched the ‘Research Matters’ newsletter in 2014. This newsletter, published twice per year, celebrates the wide range of impactful research-related activities of our faculty and students. This newsletter provides a glimpse into the research culture at MDX Dubai, and highlights the international standard of this research. The newsletter
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provides short features on research publications, prestigious awards, conferences and events, and collaborative activities. We encourage submissions across a range of research relevant topics to the newsletter from staff and students alike.
To view previous issues of ‘Research Matters’, please view: www.mdx.ac.ae/research/research- matters. To submit a piece to ‘Research Matters’, please contact the following: Dr. Sreejith Balasubramanian at [email protected] Lynda Hyland at [email protected] Sudipa Majumdar at [email protected]
For any other queries regarding Research at Middlesex University Dubai please contact:
Dr Sreejith Balasubramanian Chair, Research Committee Email: [email protected]
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9. ONLINE RESOURCES
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9.1 UNIHUB UniHub is Middlesex University's website for current students. It contains all the academic and administrative information you need as a Middlesex student, from the time you start at the University till you graduate. It's also your primary source for news, events and announcements from around the University.
The aim of UniHub is to create a simple online environment that gives students easy access to all the information and resources they need at Middlesex via a single sign on. The project has contributed towards an enhanced student experience as students no longer needed to use multiple logins to access different systems. This helps to simplify all of the information and communications they receive from the University.
A handy and practical guide on using the new UniHub portal is available at https://unihub.mdx.ac.uk/your-support-services/portal-guides-and-help. Printed copies are also available at the IT Office and in the Student Office.
MyUniHub UniHub has a password-protected section - MyUniHub - where as a current student; you can access all your personalised information including your study materials, grades, admin and emails. The portal is accessible via http://unihub.mdx.ac.uk – to access the password protected content click on the MyUniHub link and log in using your network IT user ID and password - which you will receive from the IT Office during the Induction period.
Once logged into MyUniHub, you will be able to access: • Student Information, My Learning, My Library, and your Student Email mailbox • Access other information sources, for example, Library Search, Library Databases, ‘Cite Them Right Online’, etc.
Within MyUniHub, you will find tabs essential for Dubai campus students. These are: • “Getting Started”– for new students, you must use this to enrol yourself to the system. A step-by-step guide is provided towards the end of this publication. For more information, see ‘Enrolment’ under the ‘Essential Academic Information’ section. • “Welcome Back” – for returning students, you must use this to enrol yourself before the start of each term, every year • “My Middlesex” – this gives you access to your online learning resources such as lecture presentations, online texts, TurnItIn links, as well as your University e-mail. It also allows you to complete your password reset registration. • “My Study” - this gives you access to electronic resources like e-journals, e-books, etc and a range of software that you can download as a Middlesex student. Here you can also check your module grades
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• “My Admin & Finance” – enables you to check and update your personal information on MISIS and check your fee payment status. You can download templates of forms and letters. • “Help” - provides information on how to use MyUniHub, access to How-to videos, myUniHub policies and Frequently Asked Questions. An online User Guide can be viewed from this page, as well as how to contact UniHelp for further inquiries
When you are at the end of your undergraduate studies at Middlesex you can use the “My Graduation & Beyond” tab access information about further study options.
Re-setting MyUniHub Student Portal Password If you have forgotten your MyUniHub Student Portal password you can re-set it in the following ways:
Visit http://unihub.mdx.ac.uk, once the web page with the username and password opens, click on “Forgotten Your Password” (under the password field).
NOTE: this will work only if you have already registered yourself by completing the Register for the Ability to Reset your Password at the time of your first log-in to MyUniHub. You can do this clicking on the “Reset Password” sub-menu within the ‘My Middlesex” Tab inside MyUniHub Student Portal. If you have not done so, please contact the IT Office for further assistance.
For further assistance, contact the Student Office (if NOT password related) or IT Office in case technical issues persist.
9.2 University Email for Students The Student Email is the main communication medium of the university to its students. Upon completion of the enrolment, students are given their own university email address. This is in the form of [email protected], where xx are your initials, and nnn is a number generated by the system. This code will be found on the reverse of your Student ID Card.
The Student Email is provided through the university’s Office 365 Education subscription, an implementation of a Microsoft programme which provides educational institutions with hosted communications and collaboration services for students.
Office365 has the available storage space for emails (total 25GB), maximum message size of 25MB and your personal calendar.
Office365 offers further improvements and enhanced features such as instant messaging, cloud storage, file and screen sharing and peer-to-peer videoconferencing. It has better support for smart phones and tablets. Students can setup their emails on devices running Android and iOS. For further details, please visit the ‘How-to Guides’ under the IT Support options under Your
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Study. As the e-mail (and all other University Systems) is accessed via the MyUniHub Student Portal, any students experiencing difficulties accessing their MyUniHub should reset their password via the MyUniHub Student Portal log-in page by clicking on the “forgotten password” link (located under the password field)
Students must register to be able to reset the password themselves the first time they log-in.
Alternatively, students can contact UniHelp online (http://unihub.mdx.ac.uk/unihelp) or call them at +44 20 8411 6060. UniHelp phone lines are open from 12:30PM to 1:30AM Dubai Time Mondays to Fridays, 3:00PM to 10:00PM Dubai Time Saturdays & Sundays. Timings are changed during Daylight Saving Time where these times are shortened by one hour.
Should you face any further difficulties, please approach the Dubai IT Office in Room 104, First Floor, Block 16.
As the principal tool the university uses to communicate with you, be sure to check your email account regularly. The university adheres to data protection policies and will not share your address within any external companies and organisations, except those working with the university to gather your feedback.
Logging onto University E-Mail To access your email account, click on the “University Email” sub-menu under the “My Middlesex” Tab within the MyUniHub website. The Admissions Office will send you an email that contains your access to myUniHub after you have been activated for enrolment.
Alternately, you can go directly to the outlook website www.outlook.com/live.mdx.ac.uk without going through UniHub. The same username and password is used to access your email.
Important note on privacy To ensure security, continuity and privacy, the University discourages the use of private accounts for University business. You should ensure that your personal information on your student record is accurate and up to date, but you are not required to publicise this private information to others.
9.3 My Library The University provides access to many online databases containing journal articles, conference proceedings, research results, and other information in a wide range of subject areas. These electronic databases are available to student and staff members via the My Library portlet which is accessed through the MyUniHub Student Portal under the “My Study” Tab.
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Accessing Library Materials From the MyUniHub Student Portal “My Study” Tab, there is the “My Library” sub-menu which contains several links such as Library Search, Databases, Reading Lists, e-journals, e-books, etc.
The Library provides information for our print and electronic collection, including but not limited to the resources’ location and availability. Resources also include DVDs, dissertations, databases, and the ability to request materials not in the library’s holdings.
To maximize access in using the Library’s Electronic Resources, and to recognise you as being from Middlesex University in the future, a cookie must be saved on your computer. Follow the instructions from the login page to set the institutional cookie or contact the IT Office for assistance or troubleshooting.
9.4 My Personal Record Part of myUniHub is a database containing your personal details and academic records. You can access this confidential information via the MyUniHub Student Portal “My Personal Record” sub-menu which is located in the “My Admin and Finance” Tab (for personal information) and the “My Progress & Achievement” sub-menu within the “My Study” Tab (to view modules registered and grades)
You should use “My Personal Record” to: • Enrol or check-in to your programme (Within the “Getting Started” Tab within MyUniHub Student Portal click on the large red “Enrol” button). • Check and amend your personal details including your address, telephone numbers, e- mail and other personal data at the start of each Academic Year. • Review your academic record, including your programme, future modules registrations, results and academic standing. • Look up details of any Financial Holds on your account – if so, you need to contact the Finance Office to resolve any issues
It is your responsibility to verify that all information is correct and up-to-date. If you are in debt to the University, this will result in a financial hold being applied to your account. You will not be able to log-in until you have cleared any pending dues with the University.
Note: Students in Dubai are not able to check their financial standing via myUniHub. However you can easily enquire about your status through the Finance Office in person (Block 16 - Room 001) or via telephone (04 367 1683 / 04 4334149) or email [email protected]
9.5 My Learning A variety of learning materials are available in class and also through on-line facilities. My Learning is operating on Moodle’s on-line learning environment. Moodle is an open source
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learning, teaching and assessment platform. Open source means it is not owned and developed by a single company, such as Blackboard, but instead by a community of educators who contribute and collaborate in its development. It relies on a combination of web-based tools that allow students to take control of their learning, manage their studies and participate in on-line communities. My Learning is a vital resource that supports our students’ learning experience and you should expect to access this online facility on a regular basis during the week.
Access My Learning Students can access My Learning from any computer from the university or from home. It is found under “My Middlesex” Tab inside MyUniHub Student Portal website. My Learning provides links to your Programme of Study and Modules. Click the links to open up a separate page for the information desired.
Under My Learning page, you need to click on My Courses to access each module’s repository of support materials, discussions, assignments and other activities.
9.6 Websites The Middlesex University Dubai Campus website is www.mdx.ac.ae. Current students are advised to regularly (at least once a week) check the website for latest information on academic matters (including key dates), timetables, campus announcements and details of a variety of student events. Your contributions will be valuable to make this a lively interactive site – to make suggestions or provide feedback please contact our Web Master, Mr Hafees Aboobakkar, [email protected].
The Middlesex University London’s website is www.mdx.ac.uk.
The online Student Portal is UniHub which can be accessed at http://unihub.mdx.ac.uk
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10. UNIVERSITY FACILITIES
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10.1 The Residences
Accomodation for Students
‘The Residences’ is student accommodation with a difference! Everything is just that bit better.
Arguably Dubai’s most stylish student living, The Residences are located just 10 minutes away from the University Campus. The exceptional compound is built up of 20 luxury villas located in the centre of Dubai in Al Barsha. There are a thriving network of amenities within walking distance, including the Sharaf DG metro station, Mall of the Emirates, convenience stores and so much more. Each villa offers varied room types to meet the demands of a wide range of students. Rooms are fully furnished to a high standard with internet connection available in each room and Wi-Fi in the common areas. There are also washing and cooking facilities available in each villa.
The accommodation boasts excellent facilities including a gym, pool and a basketball/badminton court – there’s always something happening!
The Residences offer segregated living, with males and females each having their own common areas within the villa. Complimentary transportation between the Residences and the University campus is offered to students residing at the Residences.
To find out more about the Residences, visit www.mdx.ac.ae/accommodation/the-residences
To book your place, contact Mr Djamel Abdellaoui, Accommodation Manager at the Residences. Mobile: +971 (0)56 808 5534 Email: [email protected]
Middlesex Gym Facility Middlesex University Dubai’s very own gym is located at the Residences as part of our students’ facilities. During term time it is open to all accommodation residents, enrolled students and University staff members.
The Gym offers a range of facilities including weight training and cardio equipment, separate shower rooms and changing rooms. Students can also make use of other facilities at The Residences, including a swimming pool and a multi-purpose basketball, volleyball and badminton court. There is a variety of fitness training sessions on offer at all times, such as cardio and core, circuit training, boxing, weightlifting, injury recovery trainings, TRX and functional workout. Our qualified and experienced coach is on hand for group-training,
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personalised training sessions and guidance on injury management, weight loss, muscle gain and all other aspects of fitness.
Please note that supervised training sessions are offered on working days only. Contact [email protected] for more details, including the weekly and monthly schedules of activities.
The Gym is open from 9am to 11pm every day. Specific timeslots apply to accommodation residents, female gym users and university staff members. Please check beforehand.
Rules of Usage of the Gym • Students must present a valid university ID card to the Gym's personnel upon entering the facility, otherwise you may be refused access. • Persons using the equipment in the Gym are responsible for their own safety and the safety of their belongings. They are advised to seek advice and assistance from our staff (available during office hours) in the Gym if necessary. • The University will not be held accountable for any loss, incidents, injuries or personal inconveniences, resulting from the use of the Gym. • Lockers are for use only while in the Gym. • Gym users are responsible for any damages to the facilities or equipment. Full compensation should be made at market rates. Damaged Gym equipment must not be used and must be reported immediately. • Users must observe and comply with a socially responsible code of conduct in the Gym facility at all times. Always be courteous and respectful with others. • All equipment must be returned back to their designated areas after use (no equipment to be taken out of the Gym). • Be sure to clean equipment after use. • Be sure to follow safety guidelines when using Gym equipment to avoid injuries. • Consumption of food and drink is not allowed in the Gym (with the exception of water and re-hydration drinks). • Be sure to switch off the lights and the Air Conditioning when leaving the Gym. • Appropriate Gym clothing must be worn at all times when using the Gym. Only athletic clothing and footwear is permissible (casual /designer footwear, boots or sandals are not allowed). • The general Rules and Regulations of the University are also applicable to this facility. Building security, Middlesex University Dubai authority or any other competent authority reserves the right to enforce any of the above rules at ALL times. Those found to be in violation of any of these rules may be removed from the Gym and disciplinary action may be taken. • The University reserves the right to amend these rules and regulations without prior notice.
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10.2 Information Technology (IT) Resources
Computer Laboratories are located in Block 16 on the first floor: • Rooms 103,108, 109, 110 and 111 • Room 101 is a dedicated Graphics Lab • Room 102 is a Robotics Lab • Room 105 is our Cisco Lab • Room 107 is the Physical Computing & Engineering (PCE) Lab • Room 106 serves as the MDX Studios. Additional workstations are available in the Computer Lab in Block 19 first floor in Room 112, 114 and 115. The IT Office is located in Block 16 first floor, Room 104.
IT Help Desk For IT-related inquiries, requests for support, complaints, etc, please contact the IT Help Desk at: Email: [email protected] Telephone Number: 00971 4 3678126
IT Support and Troubleshooting If you have any computer problems, please do not hesitate to contact ther IT Help Desk. You are encouraged to report any computer related issues or any misuse of IT equipment on- campus. This will help us keep all the systems working properly and thus ensure a better service for all.
IT Facilities Opening Hours The Computer Labs are open 7 days a week from 8:00am until 10:00pm. Students may use the lab to do university work whenever the labs are not used for scheduled teaching. We encourage students to report any unauthorised visitors to Campus Security immediately.
There are currently 342 computers for students to use at Middlesex University Dubai. The Computer Labs on the first floor host 244 of these. All of them have internet access, printing facilities, and host a wide range of both generic and course specific software. The remaining 98 computers are located in the Computer Lab in Block 19 (First Floor, Room 112, 114 and 115).
Through the Laptop Loan Lockers located in the Library Group Study (LGS) in Block 4, fifty six (56) laptops are available for self-service borrowing. These laptops may be borrowed any time the LGS is open, 8 am to midnight, 7 days a week. Laptops are available for loan for a maximum of 3 hours; a charge will be incurred if the laptop is returned to the locker after this time. Please note that the LGS is locked at midnight.
Graphics Lab in Block 16, Room 101 has 20 dedicated iMACs and a multi-function device.
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Robotics Lab in Block 16, Room 102 has a wide range of robotics tools, 10 workstations, equipment and software. It also features a 3D Printer.
A Cisco Academy Lab in Block 16, Room 105 has twelve (12) computers and furnished with four (4) cabinet racks consisting of Routers, Switches and Cisco software for network simulation and training.
Physical Computing and Engineering (PCE) Lab in Block 16, Room 107 is a fully-equipped state-of-the-art electro-static discharge (ESD) compliant lab offers an environment where sensitive electronic equipment can be tested and studied safely without ESD damage to the delicate electronic components. Students will have the modular electronic lab ELVIS from National Instruments for working on electronic hardware along with other testing equipment's likes oscilloscopes, power generators and simulation software like MultiSim and LabView.
MDX Studios on Block 16, Room 106 is an exclusive post-production working space dedicated to our film students offering multi-purpose suites. The suites are categorised for editing, audio production, VFX, colour grading and a specialised 4K editing suite. The facility features key film industry standard specification of equipment from fully kitted out Apple Mac Pro, Studio sound, 27-inch multi-display setup and many more. Another key addition to the project is the screening room with Dolby surround sound system. MDX Studios has an integrated storage area that houses some of the best Production cameras of industry’s standards.
Additionally, multimedia machines are available in both Block 16, Block 19 and Block 4 for students to scan documents and print them in colour. The Library also hosts a multi-function machine for students that can scan and send to email, print and photocopy in black and colour.
Accessing the University Computer Network All students will be provided with a username and password to access the Dubai Campus computers which reside on the student network. Once logged onto the network, you may browse the internet, use the network printer, and access the network storage space provided (50 MB is allocated to each student).
Code of Conduct for IT Facilities For details, please refer to Section 14.4
Data Storage on University Computers and DeepFreeze Software All the University computers run the Deep Freeze software. Restarting the computer makes it go back to the original state meaning that work saved anywhere except your Home Drive (G drive in My Computer) or My Documents, or your personal flash disks – will be lost. You can also e- mail your work to your private e-mails or UK e-mail accounts). Lecturers are well informed about the Deep Freeze software therefore students cannot use it as an excuse for any lost work (especially on the day of submittal).
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Printing Services in the Computer Labs The networked printers in the Computer Labs can be used for printing. Students are allowed 1,000 printing credits per academic year free of charge. Coloured printing is also available in the Library and LGS (Block 4). Printing using black and white printers is one credit per page, while printing using a colour printer is twelve credits per page. Should you require more printing credit, you may purchase additional printing credits by paying at the Finance Office and then bringing the payment slip to the IT Office for the staff to increase your limit.
Wireless Access Students can use the Wi-Fi facility provided they are enrolled for the term. In order to connect with the Wi-Fi, students should connect to the Wi-Fi named “MDX STUDENTS”, using the same username and password which is provided to them for logging in the University computers available in the labs and library. Hence, as soon as they will change the password for their computer login in labs, their password for Wi-Fi will also change. The Wi-Fi access is activated automatically the next time they are within the Wi-Fi premises. Each student can connect up to two devices at any given time.
Wi-Fi enabled areas cover all four Blocks of the University. This includes the following locations: • Block 16 (Ground Floor, First Floor, Third Floor) • Block 17 (Ground Floor, Second Floor) • Block 19 (Ground Floor, First Floor & Second Floor) • Block 4 (Ground Floor, First Floor)
Laptops from the LGS (Library Group Study) Loan Lockers are already connected to the wireless network.
Equipment for Borrowing Students can borrow a range of AV equipment from the IT Office for academic work. Depending on their modules, students can borrow the following: • Digital Still Cameras • Digital Video Cameras • Headphones • Tripods • Electronic Musical Keyboards
A form should be filled up in agreement that it becomes the sole responsibility of the student for care of the equipment and is liable for any cost due to the loss of or damaged to the equipment whilst it is in their possession. These items should be returned to the IT Office before the end of the office hours.
Laptops for Loan There are 56 (fifty-six) laptops for loan in the Library Group Study (LGS) in Block 4. These laptops can be issued from Laptop lockers in the LGS for a maximum of three hours. All laptops
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have standard software installed, and can be connected to the projectors in LGS Rooms 4 and Room 9. They also run Deep Freeze. It is advisable that students save their work on an external device to avoid loss of data.
Software Computer Labs have a basic set of software including Microsoft Office, Browsers, Media Players, Text & Image Editors, and File Transfer to disc media. However, certain Computer Labs contain course-specific software to accommodate each learner. Other software such as SPSS, Amos, Minitab, NVivo, and GPSS World is available for download in myUniHub. It is found on the Software portlet under “My Study” Tab. Software is free for Middlesex University student currently enrolled, as it would ask for their IT User ID and password.
IT Information Factsheets A number of useful information factsheets related to configuring and using IT resources and troubleshooting are provided by the IT Office, including: • Wireless Network Connection Guide for iOS devices. • Wireless Network Connection Guide for Android devices. • MyUniHub Enrolment Step-by-Step Guide
These can also be downloaded from the Student Portal from the Middlesex website at www.mdx.ac.ae/studentservices/facilities
10.3 Library Resources The Library is located on the Ground Floor in Room 006, Block 16, Dubai Knowledge Park (DKP). Additionally, ten bookable study rooms are available in the Library Group Study (LGS) on the Ground Floor in Block 4, DKP.
The Library provides a range of lending and reference services, a free online course entitled An Introduction to the Research Process, photocopying, printing, and scanning facilities, individual silent study and group study areas, and access to print and electronic resources. Further details of these services are available at the Middlesex Dubai Library website: www.mdx.ac.ae/library.
Library and LGS Opening Hours The Library is open during term-time on:
Sunday – Wednesday: 8.00 am – 10.00 pm Thursday: 8.00 am – 8.00 pm Saturday: 9.00 am – 6.00 pm
The LGS is open every day of the year (including Fridays) from 8:00 am to midnight. The study rooms may be booked for group work (one hour per person per day) from 8 am – 5 pm on
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weekdays and are available on a drop-in basis after 5 pm on weekdays and between 8:00 am and midnight on weekends.
Library Contact Information Student may contact the Library via phone or email as follows: Circulation Desk: 04 3678124 E-mail: [email protected]
You may also contact specific library staff.
Dr. Dorian Lange Library Manager [email protected] Abigal Cruz Assistant Library Manager – Public Services [email protected] Laura Barber Assistant Library Manager – Information Literacy [email protected] Magana Juan Library Technician [email protected]
Circulation Desk Library staff is available at the Circulation Desk to assist students with the management of their library accounts, finding books, and accessing electronic resources. Never hesitate to ask for assistance from Library staff. Their primary purpose is to help students succeed at Middlesex.
Informational and Recreational Resources The Library provides access to a wide range of materials including over 14,000 books, 45,000 e-books, and 84,000 e-journals. Using the Library makes finding both books and digital materials easy and straightforward. Library staff is always available to help whenever the Library is open to help students and to provide instruction and assistance. Library staff are always available whenever the Library is open to assist students and to provide instruction in how to use these finding tools. Via the Library catalogue, students are able to manage their own accounts, to check which items they have on loan and their due dates, to renew items, to place requests, and to make book purchase suggestions. The majority of electronic resources are available remotely as long as students are logged into UniHub. The Library also maintains a collection of novels, popular magazines and DVDs for recreational use.
Borrowing Procedures Students, faculty, and staff of Middlesex University Dubai are entitled to borrow books, magazines, and DVDs from the Library. In order to borrow items, please ensure that you have a current Middlesex University Dubai ID card. To locate books and other learning resources, utilize ‘Library Search’ on the Library website. You may borrow up to twelve items concurrently, two of which can be DVDs. .
Self-service machine Books may be loaned or returned on the Library’s self-service machine. The Self-service machine also enables a card holder to review his or her account for information relating to items currently checked out, items on hold, and outstanding fines.
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Renewing and Returning Borrowed Items The loan period for books, magazines, and DVDs is one week; however, most books from the fiction collection may be borrowed for four weeks. The Library uses automatic renewals for all checked out materials for up to 20 weeks or the end of term, whichever is sooner. Please note that automatic renewals will stop if another patron has requested the material you have on loan. If another patron requests the material you have on loan, you will be notified via email and informed that you must return the material within seven days or be subject to a fine.
Items are returned using the Self-service machine or, when the Library is closed, may be dropped into the after-hours book drop box located at the entrance of the Library in Block 16.
Overdue Materials A fine will be imposed on all those who keep books and other materials past the date due. System-generated email reminders about your borrowed Library materials will be sent to your Middlesex University email. Therefore, it is important that you check your University email account on a regular basis and manage your library account accordingly.
It is the responsibility of users to return all Library materials and pay the overdue charges no later than the date of completion of the course or contract. Failure to do so may result in students not receiving results, confirmation of an award, certificate or transcript until the materials are returned or the University is compensated for its loss.
Library Fines and Charges The overdue charge depends on the loan period of the item and whether or not there is an outstanding request from another student for an overdue item. The overdue fine for a seven day item is AED 1.00 per day. A ‘requested’ item that becomes overdue will automatically incur a charge of AED 10.00 per day. The outstanding debt will be placed on the student’s record if the overdue fines reach AED 20. A ‘financial hold’ will be placed on your student record which will block your access to the Library’s resources. Other University services (such as access to computing facilities) may also be blocked and your degree certificates and official transcripts may be withheld until the debt is cleared.
Lost Books and Replacement Charges Library books that are permanently lost or damaged beyond repair are assessed for replacement charges as follows: the replacement cost of the book plus an administrative fee to cover related charges including shipping, cataloguing, and processing.
Electronic Resources Electronic resources can be accessed both from within the University and externally. Middlesex University has subscribed to a vast collection of online resources which includes e-books and e- journals, as well as searchable databases across all subject areas.
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To find these resources, follow the steps below. Go to UniHub: http://unihub.mdx.ac.uk/ Click on MyUniHub login to MyUniHub using your User ID and IT Password Click on ‘My study’, then ‘My Library’ where you will see a list of online resources such as: Library Search: An integrated search mechanism where the university’s print and electronic resources can be searched. E-books: e-books are digital versions of a printed books that are viewed online. E- journals: e-journals are online journals subscribed by Middlesex University. Databases: Databases are a collection of journal articles, conference proceedings, case studies, company profiles, financial data, etc. that are electronically mediated. A full list of all the databases available can be found here: http://libguides.mdx.ac.uk/az.php?t=12363. Library Guides: Middlesex Dubai Librarians have created Library Guides which provides information about print and electronic resources in an easily accessible and understandable manner.
Printing Services in the Library Students can use the Library’s networked color printers for printing using their allocated 1,000 free printing credits. If you have exhausted your free printing quota, you may purchase additional printing pages by paying at the Finance Office and then bringing the payment slip to the IT Office for the staff to increase your limit.
Photocopying Service in the Library A photocopier is available in the Library for making copies. It may also be used for digital scanning. Students are required to log in to the copier on first use using their Student ID card. Subsequent use only requires “tagging” the copier with their ID card. Copying is linked to the student quota for printing (see previous section). Print accounts are debited accordingly.
Remember that the Library strictly observes copyright laws. Penalties for infringement can be severe. You may copy reference materials for your own individual private study or research. The limit is one article from any one issue of a journal or one chapter or excerpts of up to 5% of a book (whichever is greater).
Copied materials in excess of the above-noted limits, whether or not they have been copied from library books or copied in the Library or at an off-campus print shop, will be confiscated by Library staff. Disciplinary action will be taken in the form of a Student Incident Form being submitted to the university administration for further action.
Middlesex University Dubai follows the same practices regarding copyright as does Middlesex University in London. For more on this topic, see Copyright Information (http://unihub.mdx.ac.uk/your-study/copyright-information) on the Middlesex University (London) website. Additionally, all UAE and other relevant copyright laws are observed.
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Library Group Study (LGS) and Laptop Borrowing There are ten study rooms located in Block 4, Ground Floor, which students can book online for a maximum of one hour per student, per day. To book an LGS room, select, “Library Group Study – Room Bookings” from the Library Website: http://appointment- dubailibrarian.mdx.ac.uk/booking/rooms. Two of the rooms (LGS Rooms 4 and 9) are equipped with projectors.
During the autumn and winter terms, rooms may be booked for weekday use between 8 am and 5 pm. Rooms are available for “drop in” use for the remainder of the times the LGS is open. The LGS is open every day, including Fridays and holidays, from 8 am – midnight.
Fifty-six laptops are available for borrowing in the LGS from automated laptop loan lockers.
Suggest a Book Students are encouraged to make recommendations for relevant books for the Library to purchase. This can be done by emailing the Library: [email protected] or submitting your recommendation online via the “Suggest a Book” option within Library Search.
Online Library Course: An Introduction to the Research Process Middlesex students are encouraged to take the Library’s online course: An Introduction to the Research Process. The course consists of six units of primarily short videos and powerpoints, followed by six simple activities, which introduce students to the basic steps of the research process. The course takes an estimated six to ten hours to complete during a four week period of active registration, and is done entirely online. Registered students are assigned a librarian/tutor who will contact them from time-to-time to answer questions and to encourage completion of the course. All students completing the course will receive a Certificate of Achievement and will have access to the course throughout their Middlesex University career.
The course is appropriate for any student, whether an undergraduate or postgraduate, wishing to learn more about the research process or to refresh their researching skills. For more information about the online course and/or to register for, select An Introduction to the Research Process link: www.mdx.ac.ae/life-at-university/libraries/services/an-introduction-to-the-research- process from the main page of the Middlesex Dubai website. Alternately, inquire in person at the Library.
Laptop Loan Locker - Terms of Service
Laptops may be checked out and returned when the LGS is open, 8 am to midnight, 7 days a week.
Laptops are available for check out for a maximum of 3 hours.
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A 5 dirhams / hour (including portions of an hour) charge will be incurred if the laptop is returned late.
Only card-holding Middlesex-Dubai students, with “in good standing” accounts (library fines not exceeding 20 AED, no holds), may borrow laptops.
Only one laptop per student may be checked out at a time.
An issued laptop is the sole responsibility of the student until it is returned. The borrower is liable for any costs due to the theft, loss, and / or damage to the laptop.
Upon returning, please check the laptop for any physical damage, and turn it on to make sure the laptop and screen are in proper working condition. If damaged, immediately report the issue and the laptop number to the IT Department: 04-677-8126 or the Library: 04-367-8124 / [email protected].
It is the responsibility of the borrower to ensure that the laptop is properly returned (plugged in, drawer door shut). Failure to do so will result in overdue and / or laptop replacement charges.
The Library and / or IT Department is not responsible for any data loss which may occur if the laptop malfunctions.
You are strongly advised to save your work externally, as any work saved onto the laptop will automatically be deleted upon computer shutdown / restart.
The borrowed laptop MUST be returned to the proper locker bay. Charges may be incurred for failure to return the laptop to the proper locker bay.
The ID that was used to check out the laptop must be used to return it. Students may not use any ID other than their own to check out a laptop.
If the LGS office is unstaffed and you require assistance, please call the Library: 04-367- 8124 / [email protected]. You may also call the IT department: 04-367-8126.
Code of Conduct in the Library and Library Group Study (LGS) Areas For details, please refer to Section 14.3
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10.4 Bookshop The University has contracted an external bookshop to provide a convenient service for students to purchase core textbooks. The bookshop is located in Block 16 on the first floor (see opening timings posted outside the bookshop door). The bookshop is supposed to stock the prescribed core textbooks (which students are obliged to purchase) for modules offered each term along with a range of stationery items. Students are encouraged to purchase the recommended textbooks listed in their Module Handbooks as early as possible at the start of the term. The University cannot guarantee that the textbooks will be available in stock or re- ordered after the first six weeks of the academic year.
10.5 Lockers for Hire by Students A limited number of Lockers are available for hire to registered students and are issued on a first come, first served basis. Students may request for a Locker by filling the relevant form at the Reception desk. An annual fee of AED 100 applies, along with a refundable deposit of AED 50 (which will be used as compensation in case of any damage to the lockers or keys). Locker rentals are for the specified academic year and can be accessed only on University working hours during term-time.
All lockers made available for students are the property of Middlesex University Dubai. These lockers are made available for students to facilitate the daily storage of their learning materials and items related to their studies only. The lockers are not to be used to store items which can cause any interference with University procedures or which are forbidden by the UAE law or Middlesex University Dubai codes of conduct, including but not limited to alcohol, drugs, weapons, stolen property, hazardous materials, and other contraband.
Lockers are for individual use only and are not to be shared. Students are not permitted to change the locks and keys unless with written permission from the University. Locker contents are the sole responsibility of the registered occupant of the locker. The student's use of the locker does not diminish the University's ownership or control of the locker. The University is not in any way responsible for a locker’s contents or liable for the loss of or damage to locks and items stored in lockers. The University retains the right to inspect the locker and its contents to ensure that the locker is being used in accordance with its intended purpose, and to eliminate hazards, maintain sanitary conditions, attempt to locate lost or stolen materials or forbidden items including but not limited to drugs, weapons, stolen property, hazardous materials, and other contraband. Inappropriate use of the Locker facility will lead to disciplinary action against the student(s) responsible as per the University’s regulations.
Students must vacate all lockers and return their keys to the Reception desk at the end of the academic year. Any materials left in lockers after the vacate date (end of term) will be disposed.
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10.6 Student Visa Facility Laws in the United Arab Emirates (UAE) require all non-national students to obtain a Student Visa for the duration of their studies. Middlesex University Dubai provides Student Visas for applicants studying on any of our academic programmes.
Student visas are issued for duration of 12 months at a time; hence an undergraduate student may require 2 or 3 renewals during their course of study at Middlesex University Dubai.
All new student visa requests will be processed upon the approval of the Finance Office (meaning all financial obligations are met and fulfilled) and Admissions Office (meaning all academic conditions are fulfilled).
For student below 18 years old, UAE’s General Directorate of Residence and Foreigners Affairs requires a No-Objection Certificate from parents attested by the UAE Embassy in home country.
Student Visa application processing normally takes 15-20 days. Security checks are expected for certain nationalities by the UAE’s Ministry of Interior, timelines of which are not determined by the university. Students are requested to ensure that they have adequate medical/travel insurance in Dubai, until their Middlesex University Dubai student visa has been stamped into your passport.
Student Visa Application (New Student) Student Visa Fees: AED 5,925 which are inclusive of: • Student Visa processing fees • Medical Fees • Emirates ID Card • Medical Insurance
Student Visa Deposit: AED 2,500, which refundable after visa cancellation (minus cancellation charges).
Visa charges are set by Dubai Knowledge Park, and may be subject to change.
How to Apply? Once you have accepted your Offer of Admission and have cleared all academic conditions (if any), you should proceed to make a payment for your tuition fees along with the student visa annual fee and visa deposit. For information on fee payment procedures, please
Documents required for NEW Student Visa • Completed Visa Application Form • 6 Passport-size coloured photographs with white background • Completed Student Undertaking Letter • “Unconditional” Offer Letter issued by the Admission Office of Middlesex University Dubai
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• Coloured and Clear copy of passport data page (passport should be valid for at least 1 year) • Completed Medical Insurance Form (if applicable) • Copy of Fee Receipts • 25% of full tuition fee and AED 5,925 Visa fee • Student Visa Fee (AED 5,925) payment receipt • Student Visa Deposit (AED 2,500) payment receipt
Note: To avoid delay with your student visa application, please ensure that all documents are fully completed.
In the unlikely event that your student visa application is unsuccessful, the Visa Deposit will be refunded. The UAE government may retain the visa fee.
Student Visa Renewal (For those students whose Student Visas are already sponsored by Middlesex University Dubai)
Student Visa Renewal Charge: AED 4,150 which are inclusive of: • Student Visa renewal fees • Medical Fees • Emirates ID Card • Medical Insurance
Students renewing their student visa under the University sponsorship are requested to personally visit the Student Visa Office two months before the visa expiration. Student Visa renewal process may take around 15 – 20 working days hence your presence will be required during the entire renewal process. Renewal forms can be collected from the Student Visa Office.
Documents required for student visa renewal include: • Completed Visa Application Form • 6 passport-size coloured photographs with white background • Completed Student Undertaking Letter • Original passport (please make sure that your passport is valid for at least 1 year) • Original Emirates ID • Original Medical Insurance Card (if applicable) • Completed Medical Insurance Form (if applicable) • Copy of Fee Receipts
Visa charges are set by Dubai Knowledge Park, and may be subject to change.
Visa Cancellation
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Students who wish to defer, interrupt or withdraw their studies are required to cancel their visa immediately by personally submitting the original passport and Emirates ID card to the Student Visa Office. This procedure also applies to graduating students.
Visa cancellation options are as follows: A) Express Cancellation – AED 1,344.35 (5 - 7 working days processing time) B) Normal Cancellation – AED 726.85 (10 - 12 working days processing time)
For queries relating to visa cancellation, please contact the Visa Office at [email protected]
Visa cancellation charges are set by Dubai Knowledge Park, and may be subject to change.
Visa Deposit Refund Once your student visa is cancelled, you will be required to exit the country before a certain date specified on the cancellation paper. Student Visa Office will provide you a copy of the Refund Request Form. This should be completed and sent to [email protected].
“Unclaimed” visa deposit refund will be forfeited after a year from the time of visa cancellation. For any refund follow-up, please contact the Finance Office on telephone numbers 04-3754910 / 04-3678136.
Emirates ID As per the UAE immigration rules, students who obtain a university sponsored visa are required to have a valid Emirates ID card. This will be applied together with your visa application. Please note that the release of your Emirates ID card might take a while. Hence we advise you to keep a copy of your Emirates ID Registration Form to easily track the status of your card. The registration form will be provided to you by Student Visa Office.
In addition, student visas cannot be renewed nor cancelled without the Emirates ID card. In the event that the Emirates ID card is lost, you are advised to visit the Visa Office immediately. For further information please visit the Emirates Identity Authority (EIDA) website on www.id.gov.ae or contact the Visa Office on telephone numbers 04-3671682/04-3678121 or email us at [email protected].
Student Medical Insurance Middlesex University Dubai offers medical insurance coverage on a paid-basis to new and returning students. The medical insurance we provide offers coverage across hospitals and clinics in the UAE and other countries worldwide if in an emergency as per the insurance policy. It is a requirement for students that have a Student Visa sponsored by the University to purchase the medical insurance on an annual basis. Those who are sponsored by their family or employer may purchase the insurance if they choose to. Contact the Executive Office for more information.
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Students applying for a University sponsored Student Visa are required to obtain and maintain health insurance as required by Dubai Creative Clusters Authority (DCCA).
If you are to be sponsored by Middlesex University, the costs of your medical insurance will be included in the Student Visa Package fees. If you are sponsored by your family or employer and wish to avail of our medical insurance services, please visit the Student Visa Office for assistance.
Student Visa Office Contact Information Middlesex University Dubai Office S-11, Second Floor, Block 17, Dubai Knowledge Park PO Box 500697, Dubai, UAE Office Hours: 8:00am - 5:00pm Sunday - Thursday Telephone Numbers: 00 971 4 3671682 / 00 971 4 3752658 Email: [email protected]
Mr Ayad Salim Government Relations Manager
Ms Mary Zairie Lagat Senior Visa Officer
Mr Hisham Sharif Government Relations Officer
10.7 Traveling to Campus Middlesex University Dubai looks at the whole student experience ensuring we offer the best services to our students. Transportation is a fundamental part of the student experience and we understand getting from your home to campus is a priority for many of our students.
Middlesex Bus Service The University offers a paid bus service for most areas in Abu Dhabi, Dubai, Sharjah and Ajman. While the University bus will generally pick up students directly outside their homes, in some cases, students may be asked to meet the bus at the nearest main road of their residence is difficult to access. In rare cases, students may be asked to arrive at a pick-up point if the location is a remote area.
Timings and schedules of the buses are set to ensure that students arrive on-time for classes, and are able to return home at the earliest possible towards the end of the day.
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University Metro Shuttle Bus Service There is a Dubai Metro shuttle which runs back and forth from the Internet City Metro Station at regular intervals. This service is free of charge for all Middlesex University Dubai students. Students are required to present their valid Student ID to use this service.
Travelling from The Residences There is a free shuttle bus service that operates to and from the Residences on a frequent daily basis. You can find the schedule online at www.mdx.ac.ae/life-at-university/student- transportation-service/residences-shuttle.
Travelling to Campus via car Dubai Knowledge Park provides paid parking close to the campus. Limited spaces are available, so students should allow plenty of time to find parking before their lectures to ensure that they are on-time. Students should remember to pay/renew their parking fee in advance to avoid any disruptions during lectures / examinations. For more information see ‘Car Parking’ in the facilities around Knowledge Park.
Code of Conduct for University Bus Service For details, please refer to Section 14.7
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11. INFORMATION ABOUT THE CAMPUS
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11.1 Campus Opening Hours Students and staff can normally access the campus building between 8:00am and 10:00pm on weekdays during term-time. Most of our administrative departments operate between 8:00am - 5:00pm from Sunday to Thursday. Facilities such as the Library, LGS, and Computer Labs are available on amended schedules on weekends and during vacations. Similarly most service areas extend their opening hours during periods of high usage (such as key assessment periods). You should remember to check with each service area beforehand for timings or call the Reception desk.
Please note that you need to carry your Middlesex Student ID Card with you at all times and should produce it on request from a member of staff or security personnel. At times you will be asked to deposit your Student Card with our security staff to access the Computer Labs. You can collect your card when you have concluded the use of facilities. Failure to comply with requests to show your Student ID Card by University staff when asked to do so, is a violation of the Student Code of Conduct and may lead to disciplinary action.
11.2 Dress Code on Campus Middlesex University encourages an appropriate dress code that promotes a positive image of the University while also allowing maximum flexibility to maintain a good learning environment – one that respects racial, gender, and ethnic sensitivities and gives due consideration to safety practices.
Students and staff are advised to dress conservatively out of respect to the cultural and religious traditions of the United Arab Emirates, and the conventions of Dubai Knowledge Park. If you are unsure and need any guidance, please feel free to speak to a member of staff.
11.3 The Holy Month of Ramadan Ramadan is the ninth month of the Islamic calendar and is a special month for over two billion Muslims throughout the world. It is of a special meaning to Muslims as it is the Fourth Pillar of The Muslim Faith. During this month, Muslims abstain from all food and drink from dawn to dusk, followed by Iftar (breaking the fast).
In 2020, Ramadan will likely begin in the last week of April 2020, depending on Islamic scholars’ sighting of the moon. Ramadan will last for approximately 30 days, or one lunar month, again depending on Islamic scholars’ sighting of the moon. Middlesex University Dubai’s working hours are slightly altered during the month. Class timings are usually shortened to accommodate the change in working hours. Students and all campus visitors are advised to check the Middlesex University Dubai website for changes in timings. The end of Ramadan is
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marked by the start of the Eid al Fitr official holiday. Middlesex University Dubai will usually be closed for two business days from the beginning of the Eid al Fitr holiday.
In Dubai, Ramadan holds special significance and the annual event is marked by a host of Ramadan-related events held during this period. Ramadan influences can be seen in all spheres of life in Dubai – social, business, cultural and entertainment, from alteration in working hours to observance of certain guidelines for Muslims and Non-Muslims. If it is indeed your first Ramadan please refer to the following resources to familiarize yourself with what happens during this month.
Users of our campus facilities should note that Dubai Knowledge Park (DKP) authorities post various notices around campus on the “Do’s and Don’ts” during Ramadan which all users of their facilities are expected to adhere to – this includes students, staff members, contractors and visitors among others. It is illegal to eat, drink or smoke in public. Most cafes and restaurants are closed during the day. If you are not fasting, most malls, and hotels will have one or two eateries open but discreetly tucked away behind screens and/or closed doors. Most offices and public buildings will implement an area for eating and drinking. Don’t eat, have drinks (even water) or smoke in open areas. Your car is classed as a public place so no smoking, eating or drinking in there. While a modest dress code and respectful behaviour between the sexes (even between married couples) are normal social customs in Dubai, this is particularly so during Ramadan. It is appropriate to greet Muslims during Ramadan by saying 'Ramadan Kareem' or 'Ramadan Mubarak'. You should try and attend a meal to break the fast called 'Iftar’ around sunset. You may get invited by tour friends or colleagues – do go along as it can be a wonderful experience. Many hotels and restaurants offer an Iftar dinner special and some hotels host a Suhoor late into the night. Live music is banned and you should avoid noisy entertainment at home or office.
Ramadan in Dubai is a unique and different experience due to the fact that people from different parts of the world live and bring their own cultural heritage to this cosmopolitan city. For more information on things to do in Ramadan and the etiquettes of the holy month refer to the following websites: Ramadan etiquette guide - www.visitdubai.com/en/articles/ramadan-etiquette Department of Tourism (DTCM) Ramadan in Dubai activities - www.visitdubai.com/en/articles/ramadan-festivities Department of Tourism (DTCM)
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11.4 Food and Drink Eating and/or drinking inside the classrooms is discouraged. Eating and/or drinking in the Computer Labs is not allowed. This policy is strictly enforced by the University in order to protect the facilities, equipment and to maintain cleanliness of the premises. Infringements will be subject to disciplinary actions under the regulations of Middlesex University Dubai.
Many restaurants and food outlets operate in the Knowledge Park Food Court (Block 7) and in close proximity to the campus in the Dubai Internet City and Media City locations. There is a wide choice of cuisines and price ranges for students to choose from. For more information, see TECOM Directory at www.tecomdirectory.com and www.dkp.ae
The Food Court, along with all blocks of Dubai Knowledge Park, operates a strict ‘no smoking’ policy.
11.5 Smoking Middlesex University Dubai is required by UAE laws and regulations of its licensing authority, Dubai Knowledge Park (DKP), to prohibit smoking in all public areas (indoors or outdoors) except within designated smoking areas. Smoking is not allowed in all indoor and outdoor spaces in DKP except in designated areas where specific signs allow you to do so.
Strict disciplinary action will be taken against students who violate the ‘No Smoking’ rule on campus or within the DKP facilities.
See also ‘Student Conduct and Discipline’ and ‘DIAC Shared Facility Policy Statement on Student Discipline’ under section: Codes Of Conduct For Students.
11.6 Mobile Phones, Smartwatches and Music Players on Campus Mobile phones and other personal communication or entertainment devices should be used with sensitivity and discretion. Feedback from students and staff members is consistent in suggesting that mobile phones and other devices are a major source of nuisance and distraction in classrooms and sign of impoliteness in common public areas.
Mobile phones, smartwatches (such as Apple Watch or Samsung Gear), pagers, music devices (such as iPods) must be turned off or where possible, put on silent mode (no ringing or other phone-related noises) in classrooms, computer laboratories, the Library, the Library Group Study area and other study spaces. Other activities on your mobile phones or other personal devices such as SMS texting, checking email, online browsing and so on, should be avoided in non-library study areas, especially classrooms, as this can be distracting and disruptive to other students and to staff members. In common areas such as corridors, you should ensure that your use of such devices does not disturb your fellow students or members of staff. Disciplinary action will be taken against students who disturb, distract or otherwise violate the privacy of
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others. There are specific regulations restricting the usage of such devices in examination venues. See ‘Student Conduct and Discipline’.
Keep your mobile phones and personal devices on your person at all times and do not leave them unattended around campus. The University will not be responsible if you misplace or lose such items.
11.7 Printing Services on Campus The networked printers in the Computer Labs and the Library can be used for printing 1,000 credits worth of pages per academic year per student, free of charge. Colour printing is also available and is included in the allowable print quota but at twelve times a higher rate than black and white copies. Should you wish to print more than this, you must purchase additional printing pages by paying at the Finance Office and then bringing the payment slip to the IT Office for the staff to increase your limit.
11.8 Prayer Rooms Dubai Knowledge Park provides prayer rooms with comprehensive facilities for both women and men in Block 18 and Block 2A on the ground floor.
11.9 Lost Property The University regrets that it cannot be responsible for items of personal property left unattended on campus. Take care of your personal belongings and where possible clearly label your property (including lecture notes and assignments) and do not leave items unattended anywhere on campus.
Please report and deliver Lost Property to Reception (Block 16, Ground Floor). Unclaimed items will be disposed of by the University by any method, within one month.
11.10 Bringing Guests and Visitors to the Campus If you want to bring friends or family or others to visit the campus, you should register them at the Reception or Security desk where they will be issued with a visitor’s pass. Visitors are welcome but are not allowed to attend classes or use student resources including the Library and Computer Labs. All visitors should be aware of, and fully comply with, health and safety guidelines and the relevant regulations of the University.
See also ‘Appointments for Parents and Guardians’ under the section: ‘Essential Academic Matters’.
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11.11 Campus Security To ensure the students and staff safety, Middlesex University Dubai has 24/7 security services on campus. The Security Officers provide assistance such as alarm response, student protection, patrol and Student ID check and visitor identification checks to preserve the students' well-being and safety on campus and in its immediate vicinity.
Alarm Response University Security Officers are trained to quickly respond to urgent calls such as fire alarms and other emergencies. All students must fully comply with instructions given by these members.
Situation Control In response to an argument, injury or any other related occurrence, the University Security Officers are able to effectively control the situation either by themselves or with the assistance of other officers.
Student Protection The University Security Officers' main job is to protect students. They do so by enforcing rules, eliminating hazards and assisting the students as necessary.
Identification Checking Students are required to abide by the security random ID check control. In case you are approached by a Security Officer, you are required to show your Student Identification Card in order to identify yourself. It is the students’ responsibility to ensure they are carrying their Student ID Card at all times. Failure to disclose name and other relevant identification details to a Security Officer or other staff member may lead to disciplinary action being initiated against students under the University Regulations.
Campus Patrol To maintain the students and environment safety, the Security Officers patrol the campus premises regularly.
11.12 First Aid on Campus Middlesex University Dubai will aim to provide First Aid assistance for all of our students and staff members in case of emergencies.
Requesting First Aid Assistance The most efficient way to obtain assistance is by contacting the Reception desk on the Ground Floor in Block 16, or dialling 04-3678100. They will put you in contact a qualified member of staff to take immediate action.
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First Aid Qualified Staff First Aiders are staff members who hold a current First Aid certificate issued by a certified Health and Safety training organisation. A ‘First Aid at Work Certificate’ is awarded upon successful completion of a specialised training course. The office location and contact details of staff members who can offer First Aid are published on notice-boards around campus. You can obtain an updated copy of the First Aiders list from Reception.
First Aid Treatment and Records First Aid treatment will only be provided by staff who are fully qualified First Aiders, holding a current First Aid certificate. Any treatment provided will be strictly in accordance with the training given. First Aiders will keep a record of all treatments given, under the University’s reporting procedures.
11.13 Health and Safety Middlesex University Dubai is committed to providing a safe, healthy and supportive environment for all members of staff, student and other users of the University. In doing so, the University will comply with all applicable requirements issued by the United Arab Emirates (UAE) authorities including the requirements of Dubai Knowledge Park (DKP), the provider of our campus infrastructure.
The success of the Health and Safety programme at Middlesex University Dubai is the shared responsibility of management, employees, students and all other parties involved. Adherence to guidelines for Health and Safety will apply to all persons on the University premises and involved in University activities. In meeting its Health and Safety obligations, the University will meet the requirements of DKP and other regulatory authorities as applicable.
Detailed information on Health and Safety matters is published under the Health and Safety Guidelines which are available with the Student Office and the Quality Manager. The following sections provide relevant extracts. All students and users of the campus facilities are expected to familiarise themselves with, and follow all health and safety guidelines and procedures and actively participate in improving safety on campus.
General Principles for Health and Safety Middlesex University Dubai is committed to reduce risk and demonstrate continual improvement to provide a safe, healthy and supportive environment for employees, students and other users of the University.
The University will ensure provisions are made for adequate resources for undertaking and implementing these Health & Safety guidelines.
Middlesex University Dubai will ensure that there are effective channels of communication and consultation for health, safety and welfare for its employees and students at all levels.
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The University will bring to the attention of its employees, the Health & Safety guidelines to ensure that they know what is expected of them. This will occur through the Induction process of the University.
All students must take care of their own and others' health and safety. They must comply with University policies, codes and procedures and report hazards and dangerous situations to their teaching supervisors or staff. All students will receive appropriate safety instruction through a variety of means including student publications, notice-boards, induction and training.
Visitors (including contractors and visiting public) are required to comply with University policy, codes and procedures, and report any problems to University staff whilst on University premises.
No person shall intentionally or recklessly interfere with, or misuse anything provided in the interests of health, safety or welfare.
Middlesex University Dubai will ensure that guidelines and practices for health and safety are effective and lead to continual improvement. It will do this through the Health and Safety Committee.
The Director of the Dubai campus will be responsible for ensuring the implementation of these guidelines.
Accident Reporting and Investigation The University requires that all accidents, however minor, and health and safety incidents to be reported in writing. In addition, serious accidents should be reported to the Student Office or the Director’s Office by telephone immediately. If you have any concerns regarding your own or another person’s health, safety or welfare which are caused by the activities of the University you are encouraged to report these concerns – in the first instance, to a relevant member of staff or to the Student Office.
Following an accident, the Health and Safety Committee will investigate the causes of the accident and develop appropriate remedial actions and/or recommendations.
Dealing with emergencies Middlesex University Dubai is committed to reduce risk and protect relevant persons in case of emergencies in and around its premises including but not limited to fire, earthquake, flooding, explosions, hazardous incidents, power outages and bomb threats.
The University complies with general precautions and other duties introduced by Dubai Knowledge Park (DKP).
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All employees and students will be given suitable instructions for dealing with emergencies. They will be required to participate in Emergency Preparation programmes and Evacuation Drills organised regularly by DKP.
Our Health and Safety Committee The Health and Safety Committee (HSC) is designed to provide a meaningful consultation forum that encourages an atmosphere of positive consultation in promoting and adopting best practice. The HSC shall consider the health, safety and welfare of all employees, students and visitors affected by University activities and shall submit advice and recommendations regarding the above to the Director. In meeting its Health and Safety obligations the University will meet the requirements of Dubai Knowledge Park (DKP) and other regulatory authorities as applicable. The HSC is chaired by the Deputy Director and has the Human Resources and Administration Manager, the Student Activities Manager and one representative each from administrative and academic staff as its members.
Breach of Health and Safety Procedures Any student found to be in breach of Health and Safety procedures will be subject to disciplinary action, up to and including suspension or dismissal from the University.
Display of Anger and Aggression Aggression includes all types of behaviour which produce damaging or harmful effects, physically or emotionally, to other students, staff members (and others) in the course of their work. All acts of aggression against students, staff members or the general public are unacceptable and can be considered violations of the laws of the UAE, whatever form it takes and whatever reasons are cited for it.
The University will not tolerate the use of harassment (in any form), verbal abuse, bullying, threats, or physical assault against members of staff, students, visitors or other users of the campus. All incidents of violence and aggression towards staff must be reported immediately to the HR Manager or the Deputy Director’s Office. Disciplinary actions in line with the University Regulations will be taken against violators. Furthermore, cases will be referred to the appropriate law enforcement agencies in the UAE, where deemed appropriate.
Drugs, Alcohol and Banned Substances To respect legal and cultural protocols in the UAE and to ensure a healthy and safe learning and working environment for all, it is strictly prohibited to consume alcoholic drinks, drugs and narcotics or any other banned substance on the University’s campus or to attend the campus under the influence of such items. More importantly, such activities may constitute violation of UAE laws with severe legal repercussions.
The University reserves the right to conduct searches for drugs or alcohol at any time should the need arise. Any drugs or alcohol found as a result of such a search will be confiscated and students will be subject to disciplinary action, up to and including suspension or dismissal from
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the University. The University may also be required to report the matter to the relevant UAE law enforcement authorities.
Fire Emergencies and Fire Drills Electronic fire detection systems are in operation all over the University’s campus. In the event of a fire, students and staff must evacuate the building upon hearing the fire alarm. Students must be aware of the fire and emergency procedures posted on each floor of the building and comply with these at all times.
Annual fire drills are organized by Dubai Knowledge Park (DKP) authorities and all students and employees are required to participate.
Medical Emergencies If a student or campus visitor is physically injured or suffers an accident on the University’s premises, emergency services must be contacted immediately to report the incident and seek medical assistance where required. The Reception desk and the Student Office must also be informed.
First Aid kits are available on campus and trained First Aid officers can be contacted for assistance via the Reception Desk (or calling 04-3678100). Information about First Aid kits and officers are published on notice-boards and can be obtained from the Student Office.
Use of skateboards, roller-skates, self- balancing wheels and similar equipment In our efforts to ensure a safe and accident- free environment on campus, the use of skateboards, roller skates, in-line skates, scooters, self-balancing wheels, hover-boards, sleds, and similar coasting devices are prohibited on all Middlesex University Dubai campus facilities, unless prior permission is obtained from the Health and Safety Committee. No acrobatics or extreme physical activities that put students or any other user of Middlesex University Dubai facilities at risk of injury or harm or put such facilities themselves at risk of damage of any kind, are permitted. These regulations are in effect at all times and apply to all persons while they are on the Middlesex University Dubai campus.
Any person found violating these rules can be approached by Security staff and have their equipment temporarily confiscated or be removed from Middlesex Dubai facilities. Students or other persons who are found violating these regulations are subject to disciplinary action by the University.
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12. STUDENT LIFE
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12.1 HUB19 HUB19 is the latest addition to the recreational spaces and facilities we offer to all our our students. Located on the Ground Floor of Block 19 in Knowledge Park, this large space offers well-equiped dedicated rooms for: Computer Gaming Indoor Games – Snooker, Table Tennis Board games Student Clubs’ meeting room Dance Studio Music Room
Opening timings for HUB19 (during teaching terms): Sunday - Thursday 7.30 am – 8 pm Saturday 12pm – 4pm Friday Closed
The University offers a range of ‘board games’, such as Chess, Monopoly, Pictionary, Carom, as well Playstation, Table Tennis and Billiards, which students can use to play in the Recreation Room in HUB19.
Table Tennis rackets, PS games, controllers, billiard que sticks and other game equipments can be borrowed for a limited period of time from the reception in HUB19 and it is free of charge. This can be done by depositing the Student ID Card and this rental is on a first-come-first-serve basis. You will receive your Student ID card back upon returning the equipment in timely manner and in the same condition as at the time of borrowing.
HUB19 and the Postgraduate (PG) Lounge have been created exclusively for Middlesex University Dubai students. External visitors are not allowed in these premises. The PG Lounge is for use by postgraduate (enrolled) students only. Your Middlesex University Dubai Student ID Card must be presented upon entry in to HUB19. Failure to provide with result in no entry.
To ensure student safety, the lounges are equipped with CCTV system.
It is the responsibility of every student to keep the lounges neat, clean and orderly at all times.
Please be courteous to fellow-students; always rearrange the chairs, tables and couches back to their original positions after you are done using them.
Personal belongings should always be kept in the owners’ possession. Students should ensure they have collected all their objects at the time of exiting (even temporarily) the student lounges.
The University will not be liable towards misplaced or lost items.
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12.2 Code of Conduct in the Student Lounges For details, please refer to Section 14.6
12.3 Team Middlesex Students can get the most out of their University life by joining one of the active sports male and female teams or student art, social, sport, music, charitable activity clubs. You can improve your leadership, project management and communication skills by becoming a volunteer or organiser for one of many on-campus events.
The Student Activities offices are located in Block 19, on the Ground Floor. For sports teams and training opportunities, contact our Assistant Manager Sports(acting), Mr Slavko Micanovic (phone: 04 374 8447, email: [email protected]).
To join a Social Club and or for any other extra-curricular activity contact the Assistant Manager Cultural Activities(acting), Ms Selma Cengic (phone: 04-374 8983, email: [email protected]). Keep an eye out for try-outs, event announcements via Student Activities notice boards across the campus, through student emails, the Student Life page on the University’s website and the University’s Facebook page: www.facebook.com/MiddlesexDubai/
Week of Welcome To celebrate the start of the new academic year and make new friends, we organize a series of fun and interactive activities for all students. From singing, to flash mob, DJ music, games, movie screening and treasure hunt. This is a week-long event where new and returning students can also register for sport and social clubs.
Fresher’s Party To welcome new students and to celebrate new academic year, we organize Fresher’s party for all new students to encourage them to make new friends and have fun.
Red Beat Magazine Student Magazine is created by PR & Advertising Club. The magazine highlights upcoming events, student experiences and current topics in the university. This magazine is created by the students for the students. You can find more details on: https://www.mdx.ac.ae/teammiddlesex
Community Events Blood Donation Campaigns Every year Middlesex University Dubai hosts two successful blood donation events on campus for the Latifa (Children’s) Hospital in Dubai, one in each semester. The goal is to continue assisting their team and patients in this drive and host two more campaigns each year. Blood Donors Cards from Dubai Health Authorities are issued to all student donors.
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Breast Cancer Awareness These two important awareness days are observed together through a vast array of events: quizzes, seminars, free checkups, merchandise sales for a selected agency supporting free cancer screening tests in UAE for underprivileged women.
World Food Day This United Nations’ awareness day reminds us of the difficulties of food supplies in some empoverished parts of the planet. Our Club Impact and Culinary Clubs enthusiasts create a great day, filled with providing knowledge on highlighting this growing issue. At the same time they provide a home-made culinary experience for our international students to create a feeling of “home away from home”.
International Day During the Autumn term, Middlesex University Dubai hosts an International Day. It is a day full of events, performances, food exhibitions and parade with stalls representing each participating country, offering food, souvenirs, leaflets and information on each country – by MDX students for MDX students and staff members and others! Be proud and educate your fellow students and staff members about the intricacies of your cultures and traditions! Parade of Nations, music and dance entertainment is on the Main Stage as well.
To get involved, please contact Ms. Lulu Baddar, 04-3616247, [email protected].
Health Day Students Activities with Events Club and Students Council organise this important, fun-filled and informative day on Campus every April. Doctors, beauticians, nutritionists are invited each year to educate us more on the hazards of smoking, bad food choices and consequences they carry. A number of prestigious healthy food manufacturers sponsor this Day each year, so students sample healthy food throughout the day, as well as the personal hygiene and quality skin care products for young adults.
There are many more interesting events and drives organised by the Student Clubs. To stay in informed on the upcoming events, please read the Notice-boards, check information on the website (www.mdx.ac.ae/contact-us/events-list) and your emails or simply contact the Assistant Manager Cultural Activities(acting), Ms Selma Cengic (phone: 04-374 8983, email: [email protected]).
Youth Festival (‘YF’) Every year, after a packed calendar of events and tournaments, the University organises the largest student event – the Youth Festival. There is a week-long schedule of competitions in more than 30 categories, from singing, art and writing, to cricket, football, running and fashion show leading up to a grand finale and a glittering awards ceremony.
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Last year more than 1,100 students participated in YF, in 33 competing categories. This event is an excellent platform for students to showcase their talents. Under the guidance of Student Activities Office and other staff members, this event is entirely organised, coordinated and managed by students. Judges and referees in the competitions are leading professionals, prominent members of Dubai’s social and professional circles, magazine editors and so on.
We welcome students to propose competition categories as well to participate in various competitions. If this looks like “too much lime-light” for some of you, please join the army of much needed volunteers – the true heroes of this event. We can assure you that you will learning and practice a range of skills from leadership to teamwork and make more friends than you can ever imagine.
12.4 Sports The University encourages our students to be active in sports. Apart from athletics, the University’s football, volleyball, basketball, badminton, cricket and table tennis teams achieved amazing results and have won numerous trophies and over 90 medals. Our individual students’ performance made a true impact on the domestic inter-college scene last year. If you wish to be active in one or more of the sports mentioned above, please contact our Assistant Manager Sports(acting), Mr Slavko Micanovic (phone: 04 374 8447, email: [email protected]) or visit him at our Activities’ office in HUB19, located in Block 19 on the Ground Floor.
Representing the University in sports is a lot of fun but it is a privilege as well. Although we greet all students to actively participate and practice to keep fit, positions in the first teams will be reserved for students who: Successfully maintain the good academic standing, with no Fail grades throughout the year. Regularly attend university classes, as well as ALL practice sessions for sports. Follow and promote the “No Smoking” policy of our university.
Mens Football The male football team is the oldest and most popular sports team on Campus, exisiting since 2006 and attracting over 80 enthusiasts each year. Middlesex students from every continent meet three times per week to train on a professional ground, under the watchful eyes of two skilled coaches, always eager to teach the new fitness levels, tactics and tricks. Football team finished 2018-2019 season with three gold and two silver trophies and confirm it’s domination amongst Dubai universities.
Womens Football What a brilliant year for our Ladies! After their initial season last academic year, they managed to win two Gold Cups this year! Coached by a wonderful and enthusiastic coach and a footballer himself, the women’s team is going from strength to strength, learning the skills, always with a smile!
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Basketball and Athletics - Men and Women Middlesex Basketball and Athletics teams and individuals have made an amazing impact on the Dubai amateur sports scene since 2012. In the past year, men and women have made brilliant results. Apart from winning the 2nd place in prestigious DIAC cup, for both men and women, teams also won five trophies. Like every year, Team Middlesex is all game for entering and achieving at marathons on national and international levels. This season we participated in the Dubai Standard Chartered Marathon, RAK Half marathon, Al Qasba Run – WINNERS, Dubai Nike Run, Dubai Athletics League and winning five tophies and 82 medals in 2018-2019 race season.
Trials for all our sports teams will be held in the first two weeks of the new academic year.
Notes on Student Participation in Extra-Curricular Activities As participants of an extra-curricular activities associated with Middlesex University Dubai, students are expected to conduct themselves in a manner which demonstrates respect for the University, its staff and peers, while maintaining sensible and good behaviour at all times. At the same time students should be aware that participating in extra-curricular events and activities carries the risk of personal injury, property damage or other losses.
While we will make reasonable efforts to ensure that extra-curricular events are organised in a safe and secure manner, the University, its officers, agents and employees shall not be liable for any loss, damage, injury or other negative consequences that may result from your participation in such events. As a participant in such events and activities, students are expected to comply with guidelines set by event organisers alongside the University’s policies, rules and regulations. You should also be aware that the University may not be able to provide additional insurance coverage for personal health, automotive, and property or accident damages for such extra- curricular events and activities. In case of the occurrence of any unfortunate incidents, participants may become responsible for their own personal medical costs or personal property losses incurred.
Use of Student Images in University Extra-curricular Activities All students who participate in activities or events organised by the University, or any of its Sports Clubs or Social Clubs are granting permission for the University to take photographs/ video of them while participating in extra-curricular activities such as sports events or social activities. These photos and/or videos may be used in ways that include, but are not limited to: promotional materials, media coverage, or any other medium deemed appropriate by the University. If you have any concerns or queries in this regard, please speak of a staff member in Student Activities.
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13. INFORMATION ABOUT DUBAI KNOWLEDGE PARK
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13.1 Banking and ATM Facilities Within Dubai Knowledge Park there are ATM machines where standard ATM banking procedures such as cash withdrawal and account balance checking are available. Within Dubai Internet City and Dubai Media City, a number of banks and money exchange branches also operate. For a complete list please visit www.dic.ae/business-partners or www.dmc.ae./en/partners.
13.2 Car Parking Paid car parking facilities for students are available at the front of Dubai Knowledge Park near Al Sufouh/Umm Suqiem Road. Students parking in the DKP parking lots do so at their own risk. The University is not responsible for any theft or damage (accidental or otherwise) to visitor and student cars in the parking area. If students find their car blocked by another, they can contact 04-609 9999.
Postgraduate students are also able to use Middlesex University Dubai’s parking facilities (located in the basement) after 5pm for free upon showing their University ID Card.
13.3 Food Court and Eating Places Many restaurants and food outlets operate in the Dubai Knowledge Park Food Court within Block 7 and there is also Costa, Starbucks and more in the nearby vicinity, and in close proximity to the campus in Dubai Internet City and Dubai Media City. You can find a list of these at the Dubai Knowledge Park directory www.dkp.ae/community/lifestyle-and-retail, Dubai Internet City directory www.dic.ae/business-partners or the Dubai Media City directory at www.dmc.ae/en/partners.
13.4 Health Care Services Medical insurance is available on an annual membership basis to all students. For additional information on this service, please click here.
Within Block 10 of Dubai Knowledge Park, the Welcare Ambulatory Care Centre offers medical services including treatment for minor health emergencies and conditions, and the dispensing of medication for minor health problems. Mediclinic Al Safouh also operates within Dubai Knowledge Park offering multi-speciality outpatient care from 8am to 8pm.
Welcare Ambulatory Care Centre Block 10, Knowledge Park, Al Sufouh, P.O. Box 500723, Dubai, UAE Tel: +971 (0)4 366 1030 Website: www.mediclinic.ae/AlSufouh/ Clinic Timings: Saturday to Thursday, 8:30am to 8:00pm.
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13.5 Public Transport Bus Transport The Roads & Transport Authority (RTA) operates a clean, safe and inexpensive public transport network including over 1,000 bus schedules on some 100 bus routes. The bus fleet is made of top quality custom-built buses equipped with individual seats, air-conditioning, electronically operated destination display system and computerized fare equipment.
For information on bus routes and schedules, see RTA’s website: www.rta.ae. You can use the "Wojhati" or Journey Planner electronic system that enables the public transport riders to select the right way to travel through real-time and accurate information to determine the most accessible transport mode according to the rider's location, destination and trip time. See http://wojhati.rta.ae.
Taxis Dubai has a fleet of nearly 4,000 licensed taxis and it is usually easy and convenient to flag one down. There are five major taxi companies that operate newer model cars, are clean and have seat belts including Dubai Transport (04 208 0808), Cars Taxis (04 269 3344), National Taxis (04 339 0002), Metro Taxis (04 267 3222) and Arabia Taxis (04 285 5566). Starting fares range from AED 6-7 depending upon the time of the day and minimum fares apply. Uber and Careem also operate throughout Dubai and these can be ordered easily through their apps.
Dubai Metro Dubai Metro has one of the largest driverless metro systems in the world, helping passengers commute throughout the emirate of Dubai. The trains have separate classes of travel: a Gold Class and a separate ‘Women and Children’ class. Fares for normal class travel range from a minimum of AED 4 to a maximum of AED 8.50 for a single journey and special discounted fares for students have been introduced.
The Dubai Metro operates through the use of a Nol Card, or through buying tickets. You can purchase and top up your Nol Card in any Metro or Tram station.
The Nakheel, Mall of the Emirates and Dubai Internet City metro stations serve the University and Dubai Knowledge Park localities.
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14. CODES OF CONDUCT FOR STUDENTS
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14.1 Dubai International Academic City Shared Facility Policy Statement on Student Discipline
This Shared Facility Policy Statement on Student Discipline (the “Discipline Statement”) governs the presence of, and the usage by the students (each a “Student”) enrolled in the educational institutions (each an “Institution” and collectively the “Institutions”) licensed and operating in the Dubai International Academic City (“DIAC”) of the Shared Facilities.
This Shared Policy Statement also governs the presence of and the usage by students enrolled in licensed educational institutions operating in the Dubai Knowledge Village1 (“DKV”), of Shared Facilities therein. All references therefore set out in this Policy Statement which relate to the management of DIAC, facilities of DIAC and the use of such facilities by the students of licensed institutions apply in equal measure to the students of licensed institutions operating in the DKV.
It is acknowledged and agreed that where any similar policy of any Institution contradicts with this Discipline Statement, then this Discipline Statement shall prevail.
This Discipline Statement is issued to instill standards of integrity and ethical conduct in the users of the Shared Facilities within the DIAC. Every Institution operating within the DIAC is required to sign this Discipline Statement as a requirement to be able to operate within the DIAC.
This Discipline Statement does neither address every possible situation that may arise nor serve as a substitute for any Federal or local law, governmental decision or order, or any other relevant regulation in the Emirate of Dubai. Any issues that are not covered under the terms of this Discipline Statement shall be interpreted under the Dubai Code of Conduct issued in March 2009 by the Executive Council of Dubai (the “Dubai Code of Conduct”). The DIAC management reserves the right to amend this Discipline Statement as and when it is deemed suitable.
The aim of this Discipline Statement is to confirm the commitment of the Institutions to the content hereof; and provide a reference for disciplinary procedures if a Student is found in violation of any of the terms of this Discipline Statement; and serve as a commitment by the Institutions to the highest standards of ethical and professional conduct in executing the decisions that may be issued by the disciplinary committee to be formed pursuant to the terms hereunder (the “Disciplinary Committee”) based on the terms and conditions contained herein.
By signing this Discipline Statement, each Institution accepts to be bound by, adhere to and procure compliance by its Students with the aims and objectives of this Discipline Statement and the laws and regulations in force in the Emirate of Dubai, including but not limited to the Dubai Code of Conduct.
1 Dubai Knowledge Village (DKV) is the old title for Dubai Knowledge Park (DKP)
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1. Shared Facilities
The DIAC management has authority to control Students’ conduct which is detrimental to good order and discipline in any of the Shared Facilities. For the purpose of this Discipline Statement, “Shared Facilities” mean real property within the DIAC in which the Institutions have no lease right of sole personal use including but not limited to the food court(s), the DIAC campus grounds, the DIAC recreation rooms, the DIAC recreational areas, internal roads, infrastructure, and all other common assets and facilities that are intended for use by all the Institutions, the Students and guests together with all external open spaces contained within the DIAC.
2. Rights and Responsibilities a. No Student shall be deprived of personal rights or liberties without recourse to due and fair processes of applicable regulations. b. No disciplinary sanctions may be imposed by the Disciplinary Committee upon any Student without fair and due process. c. The Disciplinary Committee shall not consider ignorance of a rule or regulation an acceptable defense.
3. Misconduct
Misconduct means (i) wrongful, improper, or unlawful conduct (ii) motivated by premeditated or intentional purpose or by obstinate indifference to the consequences of a Student’s act(s), (ii) conduct that is unacceptable to the DIAC management even if such conduct does not violate any criminal statutes.
Violations of the following standards of conduct represent misbehavior that normally will result in a disciplinary action from the Disciplinary Committee in addition to any other punishment, sanction or penalty imposed by the relevant governmental bodies/authorities.
Enumerated below is a list of misconduct which is not intended to be exhaustive but indicative and shall not be taken in any way as limiting the generality of high standards of conduct required within the Shared Facilities.
a. Failure to comply with the laws of Dubai and/or the United Arab Emirates including but not limited to the Dubai Code of Conduct. b. Failure to comply with the DIAC policies or regulations including rules as may be imposed by the DIAC management to manage the use of the Shared Facilities. c. Causing disruption of any function.
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d. Physical contact between males and females is strictly prohibited in keeping with the cultural norms of Dubai and the United Arab Emirates. This includes but is not limited to indecent kissing, touching and other public displays of affection; e. Inappropriate dress for both males and females is prohibited. This includes, but is not limited to, tank tops, tight or transparent clothing, exposing too much skin or exposing the waist or back, and clothing shorter than the knee, or short pants. f. Entering or attempting to enter without lawful authority any of the Shared Facilities or against the will of the lawful occupant or of the person lawfully in charge thereof; or being therein or thereon without lawful authority to remain and refusing to leave on demand of the lawful occupant or of the person lawfully in charge thereof. g. Damaging or possessing DIAC’s property or property of others. h. Fighting, assaulting or committing any other acts of violence within any of the DIAC Shared Facility areas. i. Harassing, threatening, bullying or intimidating others. j. Possessing, using, distributing, selling, buying or being under the influence of alcohol, illegal drugs or controlled substances. k. Unapproved placement of posters or signs. l. Smoking in undesignated areas. m. Being insubordinate or disrespectful to DIAC management, administrators, staff or any person engaged by the DIAC to render a service in any of the Shared Facilities. n. Using, possessing, selling or distributing any firearms, fireworks, explosives or weapons, or possessing any object produced as a weapon, or any other materials or substances that are prohibited by law. o. Gambling or other illegal or unauthorized games or contests of chance. p. Failure to be fully responsible for the behavior of guests. A guest is defined as any visitor who is not enrolled in any of the Institutions and using a Shared Facility. q. Violation of traffic laws, including but not limited to reckless driving, and parking in unauthorized spaces. r. Posing a threat of harm to oneself or others. s. Possessing any dangerous substances which can be used to inflict injury upon oneself, another person or property. t. Raising false alarms or making false reports. u. Setting or attempting to set fires. v. Non-abidance by the rules and regulations set within each of the Shared Facilities. w. Misuse of network access, internet access or electronic equipment (including hacking and other unlawful activities, violating copyright laws, employing the network for commercial purposes, or any other inappropriate electronic related actions). x. Any other serious misconduct that is not expressly covered by the foregoing standards but which is disruptive to the DIAC operations and detrimental to good order and discipline. y. Violating the terms of any disciplinary sanction imposed by the Disciplinary Committee. z. Evidence of bigotry, racism, or prejudice directed towards other individuals or organizations.
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4. Filing a complaint
a. A written complaint (or a verbal complaint, which must be followed up by a written complaint within two days’ of the verbal complaint made) may be filed by any (i) academic or administrative officials at any of the Institutions; (ii) any administrative officials, or employees, or security guards engaged by the DIAC management; (iii) any Student of any of the institutions. . Each such complaint shall be lodged with the DIAC management office. b. The DIAC management shall inform the Institution(s) in which the Student(s) against whom the complaint is made, in writing and shall cause an investigation to be conducted in cooperation with the informed Institution(s) (if needed), and shall prepare a report setting out the details of the alleged improper conduct and the results of the investigation. c. Upon completion of the investigation and report, the DIAC management shall deliver a copy of the report to the concerned Institution(s). d. If the DIAC management is of the opinion that there is sufficient cause to merit a hearing of the complaint, this shall be so stated in the said report. e. A complaint must be filed within three (3) working days of the occurrence or the discovery of the alleged infraction(s), provided that where it is not reasonably possible to file a complaint within the time limit, the complaint may be filed as soon after the occurrence of the event as is reasonably possible.
5. The Hearing
a. The following persons shall have standing before the Disciplinary Committee: i. The Student(s) against whom the complaint is made; and ii. The complainant (if the chairperson deems necessary). b. The chairperson shall present the complaint and the supporting evidence (if any). The hearing shall not be open to the public. c. The hearing of the complaint by the Disciplinary Committee shall take place at as early a convenient time as may be arranged by the chairperson of the Disciplinary Committee. The chairperson shall so inform the concerned Institution which shall inform the Student(s) against whom the complaint is made who shall be given two days’ notice of the time and place of the hearing. d. In exceptional cases of improper conduct which threatens to continue and to seriously disrupt or obstruct the orderly continuation of the activities at any of the Shared Facilities, the Disciplinary Committee shall have the power, without prior notification to the Student, to make a suspension order against any Student against whom a report has been received from the DIAC management as the latter may deem appropriate in accordance with the foregoing provisions. A hearing for this purpose will take place on a later stage as stated above. The Disciplinary Committee, based on a unanimous
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decision, shall have the power to reinstate before, during, or after a hearing any Student who has been suspended under the provisions of this paragraph (d).
6. The Disciplinary Committee
The ultimate authority for all Shared Facilities is vested in the DIAC management. The DIAC management can delegate the Disciplinary Authority within the DIAC Shared Facilities to the Disciplinary Committee to implement student conduct policies and take all necessary and appropriate action to protect the safety and well-being of the DIAC community.
a. In order to uphold and safeguard the objects, purposes and standards of the DIAC, a Disciplinary Committee shall be established. Each Institution shall, at the commencement of each academic year, name one representative (the “Representative”) to be a member of the List of Representatives. b. The Disciplinary Committee shall consist of seven (7) members or more (as the case may be) to be selected from the list of Representatives appointed by the Institutions (the “List of Representatives”) and a representative of the DIAC management. c. The Disciplinary Committee shall hear and decide each case in which it is alleged that a Student has engaged in improper conduct as defined in the Discipline Statement or as the DIAC management may deem needful. d. The Disciplinary Committee shall include the Representative of the Institution in which the Student to be disciplined is enrolled, a representative of the DIAC management, and five (5) neutral members to be chosen from the List of Representatives. e. If more than one Student is to be disciplined, the Disciplinary Committee shall consist of Representatives of the Institutions in which the Students are enrolled, and an equivalent number of neutral members to be chosen from the List of Representatives and a representative of the DIAC management. However the number of members of the Disciplinary Committee shall be always odd. f. The neutral members will be chosen following the alphabetical order of the names of Institutions. All members named on the List of Representatives shall serve as members of the Disciplinary Committee before calling a Representative who has already served as a neutral member of the Disciplinary Committee to attend again (except in cases of excuse or absence). g. The representative of the DIAC management shall chair the Disciplinary Committee, and shall be entitled to participate in all proceedings of the Disciplinary Committee and shall have the same voting rights as each other voting member of the Disciplinary Committee. h. The Disciplinary Committee can meet anytime during the calendar year.
7. Procedures
a. The Disciplinary Committee shall follow common sense based procedures. b. The burden of proof during a hearing rests on the complainant. c. The Student(s) against whom the complaint is filed shall attend in person without any assistance whether from the Institution or elsewhere.
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d. Witnesses may be called after the approval of the chairperson. e. If the Student(s) against whom the complaint is filed does/do not attend the hearing, the Disciplinary Committee may hear the case and issue its decisions in his/her/their absence. f. At the closing session of the hearing, the Disciplinary Committee, after due deliberation, will decide by majority vote, if the Student(s) against whom the case is filed is/are in violation of the provisions of this Discipline Statement. g. After deliberating, the Disciplinary Committee will determine the appropriate sanctions.
8. Sanctions
a. The Disciplinary Committee will recommend sanctions consistent with the severity of the offense. Repeat offenders may receive harsher sanctions. Sanctions may vary from warning the Student and up to a recommendation of dismissal from the Institution. b. One or more of the following sanctions may be imposed upon a Student for violation of the disciplinary regulations within the Shared Facilities. The Disciplinary Committee is not limited to the list of sanctions provided below and may recommend new sanctions. The sanctions that may be imposed are as follows: i. Request for apology (oral or written); ii. Warning (notice, oral or written, that continuation or repetition of prohibited conduct may be cause for additional disciplinary action); iii. Punitive fine; iv. Temporary or permanent barring from a certain Shared Facility; v- Loss of privilege; v. Repayment of the direct cost for damages or interruption of services resulting from a violation; vi. Temporary prohibition from entering the DIAC; vii. Recommendation of dismissal from the Institution (permanent termination of Student(s) status and exclusion from the Institution, privileges and activities and will be permanently banned from entering the DIAC. Such sanction requires a unanimous decision from the Disciplinary Committee and a written confirmation from the Institution). viii. The Disciplinary Committee reserves the right to impose any other sanction(s) that it may deem appropriate to correspond with the violation(s).
9. Implementation
a. The Disciplinary Committee should forward the case record including the decision and the sanction to the Institution(s) in which the Student(s) against whom the case is made to within three (3) working days. b. In cases in which the sanction(s) is one that may be implemented by DIAC (e.g. barring from a Shared Facility, the DIAC management will ensure the implementation of the sanction(s) given and the Institution must support the DIAC management if so required by the latter.
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c. In cases in which the imposed sanction(s) is/are to be implemented by one Institution or more, the said Institution(s) must implement the sanction(s). d. In the instance of severely and willfully disruptive behavior, or when the ordinary rights of any person within DIAC are threatened by the continued presence or activity of any Student(s), the DIAC management may suspend such Student(s) from entering into the DIAC premises or any Shared Facilities, pending the outcomes of a hearing. In this case the Institution in which the Student(s) is/are enrolled shall suspend such Student(s) from the Institution, pending the outcome of a hearing.
10. Appeal
The Student(s) who had to stand as respondent(s) in a hearing, may appeal to the DIAC management regarding any disciplinary determination arrived at through a hearing and resulting in disciplinary sanction(s).
a. An appeal must be in writing and delivered to the DIAC management within seven working days after the Disciplinary Committee issues a decision. b. The appeal will be reviewed by the DIAC management to determine its viability. The DIAC management will ask the Disciplinary Committee that issued the appealed decision to determine the viability of an appeal if required. c. The DIAC management will determine the viability based on whether there is new information that significantly alters the face of facts stated earlier, evidence of improper procedure, findings, that are against the weight of evidence or excessive sanctions. d. If the DIAC management deems an appeal to be viable, the chairperson of the Disciplinary Committee will reconsider it for review and decision. e. The DIAC management may deny the request for appeal and affirm the earlier findings. f. A new hearing will not be conducted on appeal. Decisions rendered solely by the chairperson are final. g. Sanctions may be reduced only if found to be substantially disproportionate to the violation. h. Appeal may be dismissed if the findings are found to be unsupported by evidence.
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14.2 Student Conduct and Discipline
Introduction
This statement has been adapted from Middlesex University’s ‘Student Conduct and Discipline Rules’ for the Dubai campus. The latest version of Middlesex UK’s policy is available at: http://www.mdx.ac.uk/about-us/policies/university-regulations.
It is important to note that Middlesex University Dubai works within the context of Dubai Knowledge Park/ Dubai International Academic City (a managed government education zone). Dubai Knowledge Park (DKP)/ Dubai International Academic City (DIAC) provide all infrastructural and facilities support and management and is directly in charge of all ‘Shared Facilities’ including but not limited to the food court(s), the DKP/DIAC campus grounds, the DKP/DIAC recreation areas, internal roads, infrastructure, and all other common assets.
DKP has its own ‘Shared Facility Policy Statement on Student Discipline’ which all students enrolled at Middlesex University Dubai are obliged to comply with. The latest version of the policy is available online at www.diacedu.ae/wp-content/uploads/2015/09/A1-Code-of- conduct.ai-DIAC.pdf.
1. Statement of Student Conduct As a Middlesex student, you are expected to conduct yourself at all times in a manner which demonstrates respect for the university, your fellow students and its staff. You are an ambassador for the university, and you are expected to behave in a way that enhances the reputation of the university and all of its students and graduates, and that is sensitive to our culturally diverse environment. You are encouraged, with the support of the university, to engage actively in the learning process, to be fully committed to your studies and determined to succeed.
At all times, students must also ensure full compliance with the laws of the United Arab Emirates (UAE). This includes the regulatory framework of the Dubai Government’s Knowledge and Human Development Authority (KHDA), Dubai Development Authority (DDA) and all other applicable federal or Emirate-level laws.
2. Rational for the Rules 2.1. These Rules are intended to provide fair and orderly procedures for maintaining reasonable student conduct and behaviour whilst enrolled at the University. The rules and regulations of the University, which require students to conduct themselves appropriately and enable the University to discipline students in the event of misconduct, form part of the terms of the contract between the parties which students become a party to on enrolment to the University.
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2.2. These rules should also be read in conjunction with the Student Charter which sets out what a student can expect from the University; what the University expects from each student.
2.3. The Rules will be used so as to protect the right of all students to pursue argument, discussion and activities proper to their study in higher education. All students are encouraged to participate in debate and a wide range of activities, whether this is directly related to their own study programmes or to matters of wider community and public interest. Equally, all students are expected to respect the rights of others to study, to work and to participate freely in the life of the institution and to respect the laws and cultural values of the United Arab Emirates. This is consistent with the Mission Statement of the University, and with the traditions of higher education.
2.4. The University is committed to treating all students fairly and to not make presumptions prior to collating evidence. The University has regard to the various duties and obligations they have to all students, in particular applying the principles of natural justice i.e. the right to a fair hearing before an impartial decision-maker. Only will a matter warrant a disciplinary committee where there is sufficient and appropriate evidence.
2.5. It is the intention of these Rules to encourage the development of mutual respect between all members of the university community. To this end, it is important that students exercise their rights responsibly and with respect for others, and so contribute to the orderly running of the institution as a whole. This is the context in which these rules and procedures should be read and used.
2.6. The Rules are set out in clear stages so as to be a guide to students and to staff. Except in the case of serious offences, the penalties are intended to operate as a series of warnings, with the authority to suspend or expel a student from the University being reserved to the Director (or nominee).
2.7. The Student Conduct and Discipline rules operate within the Cause4Concern procedure which is the mechanism for channelling non-academic concerns regarding a student (see Middlesex University Dubai’s Campus Guide publication).
3. Types of Student Misconduct and Consequences 3.1. The table below sets out the types of behaviours which the University defines as non- academic misconduct. These are separated into misconduct against the University, misconduct against property, misconduct against a person, and misconduct against the community. The behaviours listed in the table are not exhaustive.
3.2. Section F of the University’s Regulations refers to Infringement of Assessment Regulations / Academic Misconduct.
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3.3. The University uses a system of warning points ranging from 0 - 4 to quantify the level of consequence as a result of the misconduct. The final column in the below table gives an indication of the range of the number of warning points such a behaviour is likely to carry. The number of warning points indicated next to the behaviour is for guidance purposes only as an indication to the gravity of the misconduct. Section 10 provides further information on the warning system.
3.4. Table of types of misconduct and consequences:
Misconduct against the University Type of Example of Misconduct Level of Misconduct Warning Obstruction Acts/ omissions/ statements intended to deceive the University (e.g. 0-2 of the withholding information required for statutory purposes) working of the University Disruption of the functions, duties or activities of any student or 0-4 employee of the University or any authorised visitor to the University
Disruption of the workings of the University: Administrative (e.g. refusal to present an student ID card when 0-2 requested by an employee of the University) ;
Academic (e.g. disruption of teaching or learning environment 0-4 through the usage of a mobile phone)
Sporting and Social (e.g. disruption at an MDX sports, cultural or 0-4 club event)
the Residences (e.g. violations of curfew rules or visitors policy) 0-4
Reputational Behaviour which could have damaged the reputation of the University 0-2 Damage or could have brought the University into disrepute
Behaviour which has damaged the reputation of the University or 2-4 brought the University into disrepute
Deceitful Fraud/ attempted fraud, deceit, deception or dishonesty in relation to 0- 4 Behaviour the University or its staff or in connection with holding any office in the University or in relation to being a student of the University
Knowingly making a false and vexatious allegation against the University or against any student or staff member 2
Use or issue of fraudulent documentation relating to qualifications and academic performance. 3
Use of issue of fraudulent documentation NOT relating to qualifications or academic performance. 4
Blackmail, attempted blackmail 4
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Misconduct against Property Type of Example of Misconduct Level of Misconduct Warning Damage to Causing damage or defacement to university or associated property Property (including accommodation facilities) or the property of students, employees or visitors to the University caused by:
misuse/ inappropriate use of property 0-1
negligence 1-2
reckless behaviour 2-3
intentional behaviour 3-4 Unauthorised Misuse of university premises or property, for example using a 0-2 or computer lab for a social gathering Inappropriate use of Unauthorised use of/entry onto university premises or property, 0-2 Property including computers and laboratory equipment
Unauthorised recording of a learning activity (see regulations C17 1 Undergraduate and C16 Postgraduate)
Unauthorised publication of a recorded activity (e.g. on YouTube, 3 Facebook etc.) including malicious or defamatory comment
False activation of a fire alarm 3
Deliberate misuse of the university computer network e.g. hacking 3-4
Unauthorised bringing / storing / using of hazardous materials on any 1-4 University related premises (e.g. knives or flammable materials)
Taking of Taking property belonging to another person without permission 1-2 Property Stealing personal property excluding cash 2
Stealing cash and goods 3
Repeated act of stealing 4
Causing a Act/ omission that did cause or could have caused a health and safety 1-4 Health or concern on University premises including accommodation facilities (e.g. Safety smoking cigarettes in non-designated areas or violating hygiene concern guidelines in the Residences)
Act/ omission that did cause or could have caused serious harm, injury or impairment of safety on University premises or during University 2-4 activities (e.g. disabling fire extinguishers or covering up a smoke detector)
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Misconduct against People Type of Example of Misconduct Level of Misconduct Warning Physical Any form of physically aggressive behaviour or assault (e.g. pushing, 0-4 Misconduct shoving, punching, kicking, slapping, pulling hair, biting)
Abusive Use of inappropriate (violent, aggressive, abusive, threatening, 0-4 Behaviour defamatory or offensive) language
Sending inappropriate, messages by email, text or on social media 0-4
Repeatedly contacting another person (by phone, email, text or on social networking sites against the wishes of the other person) 1-4
Any form of harassment* in person, including acting in an intimidating 2-4 and hostile manner
Any form of repeated harassment in writing, by email, via the internet (including social media) or otherwise 4
Threats to hurt another person 2-4 Abusive comments relating to an individual’s sex, sexual orientation, religion or belief, race, pregnancy/maternity, marriage/civil 2-4 partnership, gender reassignment, disability or age 3 Intimidation: verbal or physical Sexual Making unwanted remarks of a sexual nature 0-4 Misconduct Inappropriately showing naked or semi-naked images to another 1-4 person, for example, via social media
Intimate contact without consent i.e. kissing, touching 1-4
Indecent public exposure (flashing) 2-4
Sharing sexualised materials of another person (whether fully naked 3-4 or not) without consent
Sexual harassment, stalking or persecution (virtual or real) of 2-4 someone with unwanted and obsessive attention
Bullying behaviour (physical or non-physical) based on a person’s 2-4 sexuality or gender.
Attempted sexual assault or rape 4
Sexual assault 4
Sexual intercourse or engaging in a sexual act without consent 4 * harassment - unwanted conduct which has the purpose or effect of either violating the claimant's dignity, or creating an intimidating, hostile, degrading, humiliating or offensive environment for them
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Misconduct against Community Type of Example of Misconduct Level of Misconduct Warning Antisocial Smoking/ E-smoking/ Shisha smoking on any related in the 1-4 behaviour on University premises Campus Consumption of alcohol / illegal substances or drugs** 3-4
Excessive printing or copying, or other unauthorised use of printing or copying facilities as outlined in the Printing and 1 Photocopying policy and guidance for students. Antisocial Inconsiderate behaviour towards others within the Residences 0-2 behaviour with in including all common areas and the swimming pool / gym / sports The court Residences (student Noise nuisance, such as playing loud music or slamming doors 0-2 accommodation) (within the Residences)
Offensive or disruptive behaviour in the Residences 0-2
Repeated antisocial behaviour within the Residences 2-4
Antisocial Failure to comply with the laws of Dubai and/or the United Arab 0-4 behaviour in any Emirates including but not limited to the Dubai Code of Conduct. location Environmental damage including littering, dumping of rubbish, inappropriate usage of bins, fly-tipping 0-2
Inconsiderate or inappropriate use of vehicles, including inconsiderate parking and vehicle noise 0-2
Misuse of fireworks 2
Repeated inconsiderate behaviour towards others including 2-4 Parking
** Alcohol consumption is prohibited for Muslims in the UAE and strictly regulated for others especially in public places. The UAE has a zero-tolerance policy for use of illegal substances and drugs. UAE Federal Law No. 14 of 1995 criminalises production, import, export, transport, buying, selling, possessing, storing of narcotic and psychotropic substances and the local police and undercover agents focus heavily on preventing with drug’s issues.
3.5. Penalties are determined depending upon the gravity of the case and/ or the ongoing nature of the misconduct. The greater the severity of the misconduct, the greater the number of warning points and the greater the severity of the penalty. The range of penalties available include: a formal warning, restrictions/ conditions, a written apology, suspension or expulsion.
3.6. Warning points issued under Academic Misconduct regulations (see Section F of Middlesex University Regulations) will be accumulated with warning points issued under these rules.
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3.7. Where a student is enrolled on a programme leading directly to a professional qualification or to the right to practise a particular profession or calling, any conduct which renders that student a person not fit to be admitted to and practise that profession or calling is deemed to be misconduct.
Please note: for some professional programmes there are separate ‘Fitness to Practice’ panels which consider this issue and which work in conjunction with these regulations. Delegated authority is given to professional leads which are in a position to make professional standard judgements and undertake an appropriate risk assessment.
3.8. Students shall update on UniHub their term time and permanent addresses within seven days of any change to those addresses. They should also inform the Student Office should they depart the University before the scheduled end of their programme.
4. Rationale and Scope of the Rules on Student Conduct and Discipline 4.1. In the exercise of the powers conferred upon it under Article 12.3 of the Articles of Government made on 29 March 1993 the Board of Governors makes the Rules in this document concerning the conduct and discipline of students. Action taken under these Rules shall supersede any action taken under any other rules relating to the conduct of those enrolled with the University.
4.2. Students accept, subject to their signed agreement as part of the enrolment process each year, that they will comply with: the Articles of Government for Middlesex University as for the time being in force (a copy may be seen on application to the Clerk to the Board); the code of conduct, the rules for discipline, or such other lawful regulations or directions, as may at any time be made or given by or on behalf of the Board of Governors or the Vice- Chancellor with reference to the conduct or management of the University, being regulations or directions, either notified to the student individually or displayed within the University wherever general notices to students are usually displayed.
4.3. Students shall observe all lawful regulations or directions in relation to their attendance and their studies which may be made or given by staff of the University acting by authority of the Vice-Chancellor. Breach of the provisions of the Policies, Codes, Rules and Regulations of the University or failure to comply with a previously imposed warning under this Code or any other Policies, Codes, Rules and Regulations of the University will result in disciplinary action.
4.4. Students shall observe all lawful regulations or directions in relation to the effective organisation and management of the University, which may be made or given by staff of or contractors to the University acting by authority of the Vice-Chancellor (for example, regulations or directions in relation to safety, car parking, the occupancy of residential
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accommodation, the use of the Library, the use of facilities for computing, sport, refreshments, entertainment events and the payment of fees and charges). In Dubai, students shall abide by the rules, regulations or procedures which may be made by competent authorities such as DKP/DIAC who provide all infrastructural and facilities support and management and are directly in charge of all ‘Shared Facilities’ including but not limited to the food court(s), the DKP/DIAC campus grounds, the DKP/DIAC recreation areas, internal roads, infrastructure, and all other common assets.
4.5. The conduct covered within these Rules shall constitute misconduct if it takes place on University property or premises or elsewhere if the student concerned was involved in a University activity, was representing the University or was present at that place by virtue of their status as a student of the University, including any work placement.
4.6. It shall also constitute misconduct in any location whatsoever if the actions bring the good name of the University into disrepute.
4.7. The Student Conduct and Discipline rules extend to alleged misconduct by a student occurring on or off university premises (including via social media) where the alleged victim is the University itself, a student or employee of the University or others visiting, working or studying at the University and to alleged misconduct occurring during university activities (including placements and field trips).
4.8. The University is committed to putting in place measures to ensure students are dealt with fairly and impartially. Part of this commitment includes the ability to bring representation to meetings under this policy, and our commitment to enable students to continue with their studies wherever possible.
4.9. This policy/procedure is related to Middlesex University provision at our London and overseas campuses. The principles will apply in all cases but where appropriate local structures and requirements will be agreed as exceptions to operational practice.
THE DISCIPLINARY PROCESS 5. Stage 1: Early Resolution and Reporting 5.1. Where a student engages in any activity which may constitute misconduct under the University’s Student Conduct and Discipline rules, the following procedures shall apply.
5.2. Where issues concerning student conduct and behaviour arise in the day to day running of the University, where possible, these issues are to be resolved at a local level by a member of staff. For example, in relation to the running of the Residences, the published Residences Manual sets out how such issues will be dealt with at a local level.
5.3. With respect to student conduct and behaviour in a learning or teaching environment, appropriate managers are empowered to impose 0 warning points in the form of, for
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example, a written warning. These staff members do not have the authority to impose sanctions greater than 0 warning points but will refer cases to be dealt with under these procedures where appropriate.
5.4. If it is not possible and/ or appropriate to deal with an issue at a local level or the issue concerns misconduct which appears to be actually or potentially serious i.e. is deemed to warrant a sanction greater than 0 warning points, the matter shall be reported to the attention of the Deputy Director (or Nominee) or referred through the Cause4 Concern procedure.
5.5. If a concern is reported to the Deputy Director (or Nominee), or referred through the Cause4 Concern procedure, the student will normally be informed of this.
5.6. Dependent on the nature of the concern and the information available, a decision will be made by the Deputy Director (or Nominee) on whether or not to exclude or suspend the student pending further investigation. Precautionary measures may be put in place if they are reasonable and proportionate to protect the reporting student or others while the allegation is being dealt with and may include: Imposing conditions on the accused student (for example, requiring the accused student not to contact the reporting student and/ or certain witnesses and/ or requiring the accused student to move accommodation) Suspending the accused student from his/ her studies on a full, qualified or partial basis Excluding the accused student (for example, prohibiting the accused student from going to certain accommodation blocks or using the sports facilities or from attending a placement) A risk-based approach may be used to inform this decision.
5.7. The University is committed, where possible, to ensuring students can remain engaged in their studies whilst disciplinary proceedings are ongoing and where possible.
5.8. Suspension is most likely to be used only if the seriousness of the case warrants it.
5.9. A student who is suspended or excluded pending further investigation will have the opportunity to make representations or request a review of the decision at any stage to the Deputy Director (or Nominee) if there is a material change in circumstances.
5.10. When a concern is reported, the Deputy Director (or Nominee) will progress the disciplinary process to Stage 2 and commence investigatory proceedings.
6. Stage 2: Investigation 6.1. The Deputy Director (or Nominee) will commence the investigation stage which constitutes gathering information and collating evidence relating to the allegation of misconduct.
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6.2. Evidence is likely to be, but not exclusively, in the form of a written statement from the reported party/parties; statements from other parties, for example, from a member of staff; reports from, for example, The Residences or Security; other forms of evidence, such as CCTV footage, emails, text messages, messaging on social media, mobile phone screenshots. In addition, a student may be invited to attend an investigatory meeting where they will be asked questions relating to the alleged misconduct and provided the opportunity to present their version of events.
6.3. If an investigatory meeting is required, the student will be requested in writing to attend. The purpose of the investigatory meeting is for the student to answer questions pertaining to the alleged misconduct.
6.4. At an investigatory meeting, students are entitled to be accompanied by a student or staff member of the University or a Student Council representative. Legal representation is not permitted.
6.5. On conclusion of the investigatory proceedings, the Deputy Director (or Nominee) shall consider the gravity of misconduct and determine the following: To take no further action; To issue a written warning; To order the making good or restitution of damage or loss i.e. to impose a fine; To exclude or suspend the student; To set up a disciplinary committee A risk- based approach may be used to inform any of the above outcomes.
7. Stage 3: Disciplinary Committee
7.1. A disciplinary committee is a meeting whereby a student will be required to discuss allegations against them in front of a panel and answer questions relating to the allegation of misconduct.
7.2. The committee will be made up of stakeholders with the suitable expertise to fairly, impartially and carefully consider the case (see Terms of Reference).
7.3. The student will have the opportunity to present their version of events and comment on documentary evidence presented to them by the committee.
7.4. At any disciplinary committee, students are entitled to be accompanied by a student or staff member of the University or a Student Council representative. Any other representation is not normally allowed except if with express permission by the Chair of the disciplinary committee not less than 24 hours prior to the meeting. Legal representation is not normally permitted.
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7.5. The student will be advised in writing of his or her requirement to attend a disciplinary committee and provided with no less than 5 working days prior notice.
7.6. The student will have the opportunity to address the committee through a formal written statement in which the student will specifically address the allegations presented against the student.
7.7. At the disciplinary committee, the panel will consider: the evidence presented before them; the student’s response to the allegation; any witness statements, including those provided to the committee in person; and, the gravity (and frequency) of misconduct. It is the panel’s responsibility to determine the outcome of the disciplinary hearing and to recommend to the Director one or more of the following options: To take no further action; To issue a written warning; To order the making good or restitution of dam age or loss i.e. to impose a fine; To exclude or suspend the student; To expel the student A risk- based approach may be used to inform any of the above outcomes.
7.8. The student will normally be informed of the committee’s decision as soon as possible after the disciplinary hearing.
7.9. Should the student choose not to attend the committee they have the right to provide representation in the form of a written statement.
7.10. Should the student choose not to attend, the disciplinary committee shall continue in the student’s absence. The Deputy Director (or Nominee) will contact the student in writing thereafter regarding the committee’s decision.
8. Stage 4: Appeal
8.1. The student shall have the right of appeal to Director within 10 working days, giving the grounds for the appeal, if: The student is aggrieved by the verdict made by the panel at a disciplinary committee, and wishes to appeal the outcome; The student is aggrieved by the decision to suspend or exclude; The student is aggrieved by an order to make good of dam age or loss i.e. the decision to impose a fine.
8.2. ‘Working day' refers to a day on which the University is normally open: it does not include Friday, Saturday, Public Holidays or other designated periods of closure outside the academic terms.
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8.3. The Director shall consider the appeal and shall decide whether to uphold or amend the decision made. The decision of the Director shall be final.
8.4. Following an appeal to the Director, these procedures are now complete, opening the way for the student to approach the UK’s Office of the Independent Adjudicator.
8.5. An appeal to the Office of the Independent Adjudicator should be made in writing to the address below within one year of the student receiving notification that the internal procedures of the University have been completed. They should enclose a copy of the final decision of the University and state the reasons for seeking redress from the Higher Education Independent Adjudicator in the United Kingdom (UK).
The 0IA, Third floor, Kings Reach, 38 - 50 Kings Road, Reading, RG1 3M, United Kingdom Email enquiries may be sent to [email protected]. The website address is www.oiahe.org.uk.
9. Flow Chart of the Disciplinary Process
Stage 1: Early Resolution & Reporting Misconduct resolved at local level by member of staff (by sanctioning a penalty of 0 warning points i.e. a warning letter) If resolution at local level not possible or inappropriate, the misconduct is reported to the Deputy Director (or Nominee) or Cause4Concern.
Stage 2: Investigation The Deputy Director (or Nominee) gathers evidence (e.g. written statements, reports, emails). Student may attend investigatory meeting to answer questions and present their version of events. The Deputy Director (or Nominee) considers the evidence and determines the following: - to take no further action; - to issue a written warning - to order the making good or restitution of damage or loss in to impose a fine; - to exclude or suspend, pending further investigation; - to set up a disciplinary committee.
Stage 3: Disciplinary Committee Student advised in writing to attend disciplinary hearing in front of a committee to: answer questions about the alleged misconduct and give an account of their version of events. Student has the right to be accompanied by a student or staff member of the Student Council. The committee considers all evidence presented before them to recommend to the Director: - to take no further action; - to issue a written warning; - to order the making good or restitution of damage or loss; - to exclude or suspend the student; - to expel the student.
Where 4 or more points have been exceeded, a verdict of suspension, exclusion or expulsion must be reached.
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Stage 4: Appeal Student has the right to appeal to the Director within 10 working days if aggrieved by the verdict made by the disciplinary committee; the decision to suspend or exclude pending further investigation or; by an order to make good of damages or loss. The Director will consider case. The verdict of the Director ends the University’s internal procedures.
At this point, the student will be issued with a Completion of Procedures letter which allows recourse to the OIA.
10. Warning Point Systems
10.1. Where a student's behaviour is being considered by the Deputy Director, (or Nominee) either at Stage 2: Investigation or Stage 3: Disciplinary Committee hearing, then warning points may be used as a penalty (either alone or in combination with other penalties), if considered reasonable and proportionate in the circumstances. Warnings, where considered appropriate, are recorded according to the seriousness and nature of the behaviour. There is no requirement that the University apply warnings where a warning is considered inappropriate to the circumstances and an alternative penalty is applied.
10.2. Offences, for the purpose of warnings, fall into different levels of seriousness classified on a four point scale: minor — serious — grave — suspension/expulsion.
10.3. A guide to the type of warning which might be issued is provided in paragraph 3.4 ‘Table of types of misconduct and consequences’. However, this is only a guide and it is expected that the Deputy Director (or Nominee) or the Disciplinary Committee will use their discretion and take into account the individual circumstances of each offence and vary the type of warning and/ or penalty issued accordingly.
10.4. Warnings recorded remain on the student record for the duration of the student’s enrolment at the University.
Accumulation of warnings 10.5. Each level of warning is scored on a 0 to 4 basis as follows: Number of Warning Points: 0 Written 1 Minor 2 Serious 3 Grave 4 Suspension and/ or Expulsion
10.6. Where the student has reached or exceeded 4 warning points on their student record, a decision about suspension, exclusion or expulsion must be made, and the student notified normally within two months after the most recent warning point is awarded.
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Relationship with other penalties / warnings 10.7. The University, independent of these Rules, separately has financial and other penalties which may be imposed such as library fines, use of facilities for which a charge is made, refusal to provide information required by law, reimbursement for loss or damage to the University or personal property of staff, students or visitors, and whereby the use of facilities is regulated. Action taken by the University under those arrangements does not automatically, but may, lead to reference to the Deputy Director (or Nominee) for consideration of a warning or for other action under the Rules on Student Conduct and Discipline, any such warning to be additional to any of the foregoing penalties, charges or reimbursement.
10.8. In the case of false activation of a fire alarm, a fine of AED 5,000 will be imposed on the student. Where this misconduct occurs within The Residences, notice to quit the halls shall be imposed.
10.9. The University m ay record the existence of warnings on any reference supplied.
10.10. In accordance with section 2.8 of Academic Policy Statement APS7 (Admissions policy), if an applicant has had previous study terminated, the University reserves the right to not consider their application to any programme of study.
11. Misconduct which is also a criminal offence
11.1. There may be instances where an alleged act of misconduct may also constitute a criminal offence.
11.2. The nature and scope of the University’s internal disciplinary process and the nature and scope of a criminal process are fundamentally different. It is important to maintain a clear distinction between them: Under the criminal process, the allegations will be treated as a potential criminal offence; under the disciplinary process, the allegations will be treated as a potential breach of discipline. The criminal process is an external procedure. It deals with allegations that a student has committed a criminal act. The allegation has to be proven beyond reasonable doubt. A judge can impose a wide range of sanctions on an individual who is found to have committed a criminal offence, the most serious sanction being imprisonment. The internal disciplinary process is a civil matter conducted internally at the University. It is based upon an allegation that a student has breached the University’s rules and regulations. The allegation has to be proven on the balance of probabilities. The most serious sanction that can be applied is permanent expulsion from the University. Any adverse finding in the criminal process could result in the student having a criminal record and that subsequently could have a serious detrimental effect on the future of the individual concerned at the University.
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11.3. The criminal process takes priority. If the matter is being dealt with under the criminal process, then save for taking any necessary precautionary action, the disciplinary process will be suspended until the criminal process is at an end. In that way, the disciplinary process does not duplicate the criminal process.
11.4. If the matter is not being dealt with under the criminal process or where the criminal process has concluded, then the University will consider whether a breach of discipline has occurred and, if so, will consider the matter through the University’s Student Conduct and Discipline procedure.
12. Procedures for Misconduct Which May Constitute a Criminal Offence
Reporting Incidents 12.1. Anyone can make a report of criminal activity to the Police. Where the victim of a criminal offence is the reporting student, the University will usually consider the decision to report a criminal offence is a matter for the reporting student.
Precautionary Measures 12.2. Where an offence under criminal law is reported to the University, action under this Code will be deferred pending any police investigation or prosecution save for taking any necessary precautionary measures: to ensure that a full and proper investigation can be carried out (either by police or a university investigator); and/ or to protect the reporting student or others while the allegation is being dealt with as part of a criminal process or a disciplinary process.
12.3. Precautionary measures may be put in place if they are reasonable and proportionate and may include: Imposing conditions on the accused student (for example, requiring the accused student not to contact the reporting student and/ or certain witnesses and/ or requiring the accused student to move accommodation) Suspending the accused student from his/ her studies on a full, qualified or partial basis Excluding the accused student (for example, prohibiting the accused student from going to certain accommodation blocks or using the sports facilities or from attending a placement)
Criminal Investigation / Prosecution 12.4. Where the offence under criminal law is reported to the Police, action under this Code will be deferred pending any police investigation or prosecution. Where a finding of misconduct is made and the student has also been sentenced by a criminal court in respect of the same facts, the court's penalty shall be taken into consideration in determining any warning points under this Code. A risk-based approach may be used to assess whether or a student may return to study.
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Disciplinary Investigation / Charge 12.5. If the reporting student will not report the matter to the police or will not co-operate in their enquiries or the accused student is acquitted following criminal process, the University will consider the matter as a potential breach of student conduct and will consider sanctions. Only in exceptional circumstances will the University report an alleged crime to the police contrary to the wishes of the reporting student.
12.6. Depending on the nature of the concern, the University will refer the misconduct which constitutes a criminal offence to the police.
12.7. Sanctions for misconduct involving an illegal act include the following: Failure to comply with the laws of Dubai and/or the United Arab Emirates including but not limited to the Dubai Code of Conduct. (0-4 Warning Points). Link to Dubai Code of Conduct : https://www.zu.ac.ae/employment/html/documents/CultureandConductinDubai_000.p df Deceitful behaviour such as fraud/ attempted fraud, deceit, deception or dishonesty (3-4 Warning Points) Unauthorised or inappropriate use of property such as unauthorised publication of a recorded activity (e.g. on YouTube, Facebook etc.) including malicious or defamatory comments (3-4 Warning Points) Consumption of and/or possession of illegal substances on University premises or any University related premises including The Residences (3-4 Warning Points) Taking of property belonging to another person without permission or stealing (3 – 4 Warning Points) Any form of physically aggressive behaviour or assault (3-4 Warning Points) Any form of verbally aggressive behaviour (violent, aggressive, abusive, threatening, defamatory or offensive) or harassment in writing, by email, via the internet (including social media) or otherwise (3-4 Warning Points) Any form of sexually inappropriate behaviour or assault (3-4 Warning Points) Dealing illegal substances on University premises or any University related premises including The Residences (4 Warning Points)
Supporting Students 12.8. The University will make available appropriate assistance and relevant information and support to all students involved in disciplinary matters which may constitute a criminal offence, from the time when the incident is first reported to the University up until the time when the relevant criminal and/ or disciplinary process has been concluded and in some cases, beyond that.
12.9. In cases involving allegations made by one student against another student, the University will afford the same duties and obligations to both students to ensure both are treated fairly. Due regard will be taken to, for example, exercise a duty of care, apply the
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principles of natural justice i.e. the right to a fair hearing before an impartial decision- maker, comply with equality law duties and uphold human rights.
12.10. It is the University’s priority to ensure, where possible, that the disciplinary process does not impinge a student’s academic studies. This may mean, for example, the implementation of no-go areas on the University campus, in place of suspending a student.
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14.3 Code of Conduct in the Library and Library Group Study (LGS) Areas
These rules are designed to ensure that all Library and LGS users obtain the maximum benefit from the facilities.
At all times, students must also ensure full compliance with the laws of the United Arab Emirates (UAE). This includes the regulatory framework of the Dubai Government’s Knowledge and Human Development Authority (KHDA), Dubai Development Authority (DDA) and all other applicable federal or Emirate-level laws.
General: To enter the Library or the LGS you must be in possession of a valid Middlesex University ID card and produce it if asked by any member of university staff (including Security Officers). You may not use another student’s ID for any Library transaction. You are responsible for your own property at all times. The Library takes no responsibility for lost or stolen property. Books, laptops, and personal possessions may not be left unattended in either the Library or LGS for extended periods of time. Library staff reserves the right to remove items left for longer than 15 minutes in order to provide access for other users. Mobile phones must be on silent. No conversations may take place on mobile phones in the Library. No devices (laptop, tablet, phone, etc.) may generate noise. Headphones must be used with all devices that are noise-producing. Staff and students have the right to carry out their work and study in the Library and LGS without intimidation or aggression from others. Food (cold & non-aromatic) and drinks with lids are allowed. However, this is a privilege that is subject to being revoked if students do not demonstrate respect for others using these spaces (and for Library staff) by using the rubbish bins to dispose of wrappers. In respect for other Library users, students are asked to leave the study area they have used (carrel, computer station, LGS room) clean and tidy. Reference books and un-borrowed materials are to be returned to the book sorting cart located near the book stacks. Students should not return books to the shelves. You may not remove any materials from the Library without authorisation. Failure to observe this may lead to the suspension of borrowing facilities. Items borrowed on one person's card must not be transferred to another person. You are responsible for all items on your card at all times. All resources, including loanable laptops, must be treated with care. Anything which is lost, destroyed, or damaged beyond repair must be paid for by the person who has the material checked out. Students found damaging Library or LGS property, stealing, or defacing Library materials and/or space will be subject to University disciplinary procedures.
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You must comply with all data protection and copyright laws, and related University regulations. Any outstanding fines and other charges may result in Library privileges being withdrawn until payment is made. As per Dubai Civil Defence mandate, users must observe the LGS room capacity restrictions posted on each LGS study room. Photography. Filming, and / or recording may only be done in the Library and / or LGS with required prior approvals.
Noise in the Library and LGS:
In order to achieve our goal of providing study space for a variety of needs, two different types of study areas have been created in the Library and the LGS. Library staff endeavour to ensure that students behave appropriately in accordance with the zone designations: Silent Study zone. No talking or whispering, no mobile phone noise, individual study only. Group Work zone. Group work allowed, no mobile phone use allowed, quiet voices only.
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14.4 Code of Conduct for IT Facilities
All the computers in the Computer Labs and the Library have been installed for your academic benefit. The computer labs are not designed as an entertainment area so students may not download music or video files, nor may they install computer games or other personal software or change any of the computer settings.
Comprehensive policies govern usage of IT facilities (including computing facilities, email and the Internet) at Middlesex University. For more information see: https://unihub.mdx.ac.uk/student-life/important-documents/policies
In addition to the university-wide policy, the Dubai campus has additional regulations appropriate for the local environment. These can be accessed electronically at https://www.mdx.ac.ae/studentservices/facilities/it-facilities/it-rules-and-regulations
At all times, students must also ensure full compliance with the laws of the United Arab Emirates (UAE). This includes the regulatory framework of the Dubai Government’s Knowledge and Human Development Authority (KHDA), Dubai Development Authority (DDA) and all other applicable federal or Emirate-level laws.
All students must adhere to the following regulations:
You should not use any other person’s computer account (even with the owner’s permission). Do not disclose your own or attempt to discover any other computer user’s password. Copying or transferring any computer software and hardware provided by Middlesex is not permitted under any circumstances. Computer facilities should not be used to violate the terms of any software license agreement, or copyright provisions. Do not copy, rename, change, examine or delete files or information belonging to some other user or to the University. Do not attempt to modify system facilities, illegally obtain extra resources, degrade the performance of any system, or attempt to subvert the restrictions associated with any computer system, computer account, network service or micro-computer software protection. Instant messaging such as MSN Messenger and Yahoo! Messenger and gaming are restricted on the lab computers. It is strictly forbidden to disconnect any computer cables (network, mouse, keyboard, monitor, power) from the library / computer lab computers and from the power supply (both monitor and computer power supply cables). Do NOT unplug the network cable from the university computers.
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The University Student Network is being monitored by a proxy machine which prevents the download of music and videos due to international copyright laws. KaZaA, Limewire, Gnutella and other P2P network applications are blocked (banned). Voice over IP telephone applications are blocked in accordance with the UAE Telecommunication Regulatory Authority (TRA) laws. Web sites which are banned or otherwise deemed offensive to the local culture and traditions by the TRA are also banned. All computer users should primarily use the computers provided by the University to access academic material. All the University computers run the Deep Freeze software. Restarting the computer makes it go back to the original state meaning that work saved anywhere except your Home Drive (G drive in My Computer) or My Documents, personal flash disks or personal CDs or DVDs (You can also e-mail your work to your private e-mails or UK e- mail accounts) will be lost. Lecturers are well informed about the Deep Freeze software therefore students cannot use it as an excuse for any lost work (especially on the day of submittal). The download and installation of malicious software is forbidden. There are security cameras in the library and computer labs. However, please make sure that all your belongings are not left unattended. The University is not responsible for any loss or damage to student (or anyone else’s) personal belongings. No food or beverages are allowed in the library or the computer labs. Smoking in the labs is strictly prohibited. Skating, running and similar activities are prohibited for safety reasons. Noise in general should be kept to a minimum. Please respect those studying within the same area. The University equipment should not be used to harass or intimidate other users. Tampering with network security is strictly forbidden and might lead to expulsion. The University equipment should not be used for any illegal activities. Copying/Downloading/Sharing/Playing pirated media is strictly forbidden. Chat software such as MSN Messenger and Yahoo! Messenger are blocked due to using large amounts of bandwidth. Mobile Phones are not allowed in the library or the computer labs. Please make sure you carry your Student ID Cards at all times.
All those in breach of the above regulations will be asked to leave the computer lab and/or the library and/or the University premises. Additionally their I.D. cards will be confiscated and they will be referred to the disciplinary committee.
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14.5 Code of Conduct for Programme Voice Group To ensure that the Programme Voice Group allows for staff and students to engage, discuss, provide feedback, and agree opportunities to action change to improve both student and staff experience at Middlesex, all members are required to embody and follow this code of conduct. The code of conduct outlines the expectations from both staff and students throughout the Programme Voice Group process to encourage an open dialogue without fear of repercussions. The code should be enforced by the Chair to ensure that that feedback is received constructively, and to ensure students have a space to openly provide feedback.
Staff and Students should be made aware in advance the purpose of the Programme Voice Group which is to promote partnership and engagement in the development and quality of their programmes, and to work together in improving the student experience. Staff and Students should make it clear that complaints against staff, the University or students should not be discussed at the Programme Voice Group and should follow the University Complaints Procedure.
Members should be encouraged to use the ‘stop/start/continue’ method for feedback. Including highlighting what is not working ‘stop’, what should be changed/developed ‘start’, and what is working well and should ‘continue’. The ‘comply or explain’ model should also be used to ensure that all feedback, including where action cannot be taken is responded to.
As well as this code of conduct, staff and students should refer to the Student Charter, the Ethical Considerations for Student Engagement (LQEH Section 9), and ensure that the Programme Voice Group are a positive experience for all.
Expectations of the Student Voice Leader 1. Attend training to support the role, 2. Ensure that cohort feedback is obtained before meetings, 3. Feedback should be based on cohort and not individual feedback, 4. Feedback should be constructive and based on the programme of study, or service, feedback should not be personal, 5. Report both positive and negative feedback, 6. Participate in discussion and agree actions, 7. Challenge staff when proposed action is not preferred.
Expectations of Staff Members 8. Listen to feedback constructively, and not respond negatively to feedback, 9. Make students feel comfortable and willing to give feedback, 10. Prepare actions and responses for feedback to be agreed with the Students, 11. Discuss programme changes and proposals with the students, 12. Encourage student engagement with the curriculum and services, 13. Encourage students to collect and report feedback to cohorts, 14. Close the feedback loop.
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Expectations of All members 1. Be respectful to all members, 2. Not respond personally, 3. Promote partnership working, 4. Promote the student experience.
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14.6 Code of Conduct in the Student Lounges
The Student Lounge and the Postgraduate (PG) Lounge have been created exclusively for Middlesex University Dubai students. External visitors are not allowed in the premises. The PG Lounge is for use by enrolled postgraduate students only. Please note that to enter any of the Student Lounges in the campus you must be in possession of a valid Middlesex University ID card and produce it if asked by any member of university staff (including Security Officers).
At all times, students must also ensure full compliance with the laws of the United Arab Emirates (UAE). This includes the regulatory framework of the Dubai Government’s Knowledge and Human Development Authority (KHDA), Dubai Development Authority (DDA) and all other applicable federal or Emirate-level laws.
The University offers a range of ‘board games’ which students can use to play in the Student Lounge only, such as Chess, Monopoly, Pictionary, Carom as well as the video game kits, headphones and joysticks for entertainment and PC/video games. All enrolled student can borrow a game or part of the mentioned equipment – subject to availability – from the University’s Reception Desk (Ground Floor) by leaving the Student ID Card on a first come-first serve basis. You will receive your ID card back upon returning the equipment in timely manner (maximum use of 3 hours at a time) and in the same condition as at the time of borrowing.
The Music room and musical instruments and equipment are reserved for registered members of the Music Club only. You can become a member by showcasing your talent and commitment during the academic year. An invitation to the audition will be sent via student email and will be posted on the Student Activities notice board as well as on the social media.
To ensure student safety, the lounges are equipped with CCTV system. It is the responsibility of every student to keep the lounges neat, clean and orderly at all times. Be courteous to fellow- students; always rearrange the chairs, tables and couches back to their original positions after you are done using them. Personal belongings should always be kept in the owners’ possession. Students should ensure they have collected all their objects at the time of exiting (even temporarily) the student lounges. The University will not be liable towards misplaced or lost items. All electrical equipment must be switched off (this includes lights, TV and computers) after use.
Students who damage or deface student lounges - including any university equipment - in any way, whether intentionally or out of carelessness, will be required to pay for the damage and any other penalty that the University may decide to levy. Such students will not be allowed in the lounge premises until arrangements have been made to reimburse the University for the cost of damages and any other penalty that the University may decide to levy. In case of severe offences or repeated violations, the privilege to access student lounges can be withdrawn permanently.
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The following behaviour is strictly FORBIDDEN at all times: Smoking (see additional information on ‘Smoking’ in this Campus Guide) Intimate displays of affection or inappropriate physical contact Possession, storage or consumption of alcoholic drinks, drugs and narcotics or any other banned substance Use of abusive and offensive language or gestures Display of violent, disorderly or threatening behaviour Removal or damage any equipment in the lounge (this includes the furniture and any other item such as cables, TV set and the remote, batteries, decorative and art displays, etc.) Playing any card games Undertaking any activity related to betting or gambling (this is a serious violation of UAE laws)
Please note that the above code of conduct will be strictly enforced. Failure to adhere to these rules may result in suspension of your access to university recreational facilities (including HUB19 and student lounges) and you may also be subject to actions under the University’s disciplinary procedures and where applicable, penalties through the UAE’s law enforcement agencies.
The Music room and musical instruments and equipment are reserved for registered members of the Music Club only. You can become a member by showcasing your talent and commitment during the academic year. An invitation to the audition will be sent via student email and will be posted on the Student Activities notice board.
The above guidelines document only some examples of behaviour that are undesirable based on the core principles of the Student Code of Conduct. However, they are not intended to be an exhaustive list of do’s and don’ts. Students should conduct themselves at all times in a manner which demonstrates respect for the University, their fellow students and staff members.
Students are encouraged to report any violations of these guidelines or give any suggestions or feedback for improvement to: Assistant Manager Cultural Activities, Ms Selma Cengic (phone: 04-374 8983, email: [email protected]), or Assistant Manager Sports, Mr Slavko Micanovic (phone: 04 374 8447, email: [email protected]).
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14.7 Code of Conduct for University Bus Service
Please note that students must be in possession of a valid Middlesex University ID card at all times and produce it if asked by any member of university staff (including Security Officers).
At all times, students must also ensure full compliance with the laws of the United Arab Emirates (UAE). This includes the regulatory framework of the Dubai Government’s Knowledge and Human Development Authority (KHDA), Dubai Development Authority (DDA) and all other applicable federal or Emirate-level laws.
For the safety and comfort of others, students who use the University Bus Service are asked to observe the following rules:
Students must remain seated at all times except while getting on or off the bus.
Friends and relatives of students and members of the general public are not permitted to use the University Bus Service. Students must present a valid Middlesex Student ID Card to enter the bus.
Students using the Dubai or Sharjah services should provide a copy of their preferred schedule and the shifts which they wish to be picked up / dropped off to the driver. The bus driver should be notified one day in advance should you wish to change your pick-up / drop off timings.
Bus drivers and other users of the bus should be spoken to and dealt with respectfully. Refrain from talking to the drivers while they are driving the bus. Follow all instructions given by the bus drivers.
Students must respect and stick to the bus schedule, routes and the planned bus stop points. It is not possible to entertain requests for waiting, delays, or changes in the bus route under any circumstances.
Consuming food and beverages is not permitted on the bus.
Smoking is prohibited on the bus. This violates university regulations and those of Dubai Government’s Road and Transport Association (RTA).
Use or transportation of alcoholic beverages, narcotics and any banned substances are strictly forbidden. Violators will be subject to criminal investigation and punishment as per UAE Federal Law.
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If students are found responsible for vandalism and damage to any university property, they will be charged cost of repair and/or replacement, penalty fees and may be subject to university disciplinary action.
Students must take responsibility for their personal belongings when using the bus service. The University does not take liability for misplaced, lost or damaged personal belongings.
Loud music is not permitted – those students who wish to listen to music should use headphones that keep a noise-free environment for fellow students.
Students must refrain from public display of affection.
Use of abusive and inappropriate language and profanity, acts of aggression against fellow students, staff or the general public are strictly forbidden and violators will face the strictest disciplinary actions.
Out of respect for the UAE’s local customs and traditions, students must wear respectful clothing at all times.
Any user act or behaviour that endangers the safety of the University Bus, its occupants or the general public and/or affects the normal operation of the bus service will be regarded as a violation of this Code of Conduct and action will be taken under the University’s disciplinary procedures.
Any comments, suggestions or complaints can be registered with our Transportation Coordinator, Mr Mohammad Nafish Haidar, [email protected], on 04 - 364 3501.
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15. UNIVERSITY REGULATIONS
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15.1 University Regulations Your membership of the University gives you certain rights and as well as responsibilities which are listed in the Middlesex University Regulations at www.mdx.ac.uk/regulations. As a Middlesex student, it is important that you read and understand the University’s regulations and policies which define what you can expect while studying with us.
Additional regulations in some areas are applicable exclusively to students at the Dubai campus. These are available on the Student Portal at www.mdx.ac.ae/about-us/university- regulations
University Regulations
Middlesex students are expected to conduct themselves at all times in a manner which demonstrates respect for the university, fellow students and its staff. At all times, students must also ensure full compliance with the laws of the United Arab Emirates (UAE). This includes the regulatory framework of the Dubai Government’s Knowledge and Human Development Authority (KHDA), Dubai Creative Clusters Authority (DCCA) and all other applicable federal or Emirate-level laws.
Students are ambassadors for the university, and are expected to behave in a way that enhances the reputation of the university and all of its students and graduates, and that is sensitive to our culturally diverse environment. Membership of the University gives students certain rights and as well as responsibilities which are listed in the Middlesex University Regulations in this Campus Guide and at www.mdx.ac.uk/about-us/policies/university- regulations.
Exceptions to these regulations are when alternative local procedures and regulations are in place at the Dubai Campus (for example, for student complaints and grievances or local codes of conduct). Where local procedures exist, these are applied in lieu of Middlesex University procedures applicable at the Hendon (London) Campus. For Middlesex students, it is important that you read and understand the University's regulations and policies which define what you can expect while studying with us. Students are encouraged, with the support of the university, to engage actively in the learning process, to be fully committed to their studies and determined to succeed.
Information about the latest version of all Dubai campus related regulations can be obtained from the Student Office and the Quality Office.
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15.2 Student Finance Regulations
1.0 Student Financial Regulations
1.1. Students enrolling on a programme of study are required to comply with the University’s formal student and financial regulations. Student financial regulations are detailed here. The formal student regulations can be found at: https://www.mdx.ac.uk/about- us/policies/university-regulations
1.2. You should understand that by enrolling online at Middlesex University MyUniHub, https://myunihub.mdx.ac.uk, you agree to be bound by these terms and conditions.
2.0 Tuition fee charges
2.1. The amount that you will pay in respect of tuition fees is dependent on the course that you wish to study and whether you wish to study on a part time or full time basis. Full time degrees are charged a flat rate which covers up 120 credits per annum, and any credit taken above this level will incur additional charges at the prevailing credit point rate. Part time study is usually charged on a credit point basis.
2.2. Tuition Fees for ‘new students’ are subject to review each year. The schedule of tuition fee charges for ‘new students’ enrolling in academic year 2019/20 can be found at: https://www.mdx.ac.ae/studentfinance/tuition-fees
2.3. Tuition fees net of taxes for returning students remain at the same rate throughout the normal duration of the programme i.e. the tuition fee rate net of taxes at the initial enrolment will be charged throughout the duration of the programme subject to the student maintaining a minimum ‘Pass’ grade in all modules. Any increases in taxes will be borne by the student
2.4. Once you have enrolled you are responsible for the payment of your tuition fees and any other associated charges, including any amounts due from third parties which are not paid. Failure to settle fees on time will mean that the University will withdraw access to learning facilities and this may ultimately lead to deregistration from the University.
2.5. Middlesex University reserves the right to reassess any student’s tuition fee liability should new information come to light that may affect the original assessment. You should also understand that if you change programme or modules during the course of the year that your tuition fee charge may also change as a result.
2.6. If you are postgraduate student enrolling to undertake a dissertation only, or if you fail to complete your dissertation within one year of completing the taught element of your
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programme you will be charged a ‘dissertation only’ fee.
2.7. Students who opt to fund their programme via the Mashreq Educational Loan are still subject to this policy. In addition they are subject to the terms and conditions laid out in agreement signed between the student and the bank. Any eligible student tuition fee refund requests must be supported by a bank clearance letter.
3.0 When to pay tuition fees
3.1. Your payment deadlines will be dependent on the category of student you fall under. Payment of tuition fee invoices are payable immediately.
3.2. For Domestic IFP and UG Students there are two standard installment plans options.
Instalment Sept Intake Sept Intake Jan Intake Jan Intake Plan Number of instalment Number of instalment instalments Months instalments Months
1 1 September 2019 1 January 2020
2 8 equal September 2019 7 equal January 2020 instalments October 2019 instalments February of 12.50% of November 2019 of 14.29% of 2020 the tuition December 2019 the tuition March 2020 fee January 2020 fee April 2020 February 2020 May 2020 March 2020 June 2020 April 2020 July 2020
3.3. For International IFP and UG Domestic PG Students there are two standard installment plans options.
instalment Sept Intake Sept Intake Jan Intake Jan Intake Plan Number of instalment Number of instalment instalments Months instalments Months
1 1 September 2019 1 January 2020
2 4 equal September 2019 4 equal January instalments November 2019 instalments of 2020 of 25% of the January 2020 25% of the March 2020 tuition fee March 2020 tuition fee May 2020 July 2020
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Please note that Postgraduate Students studying on a part-time basis can pay over the duration of their studies. The above payment plan represents one year, and therefore students studying over two years will make a total of 8 payments (4 in Year 1 and 4 in Year 2).
3.4. Domestic and international students who utilize installment plan 1 and pay their tuition fee in full at the start of the academic session will be offered a full payment discount of 5% if no other scholarships, grants, discounts are awarded. A 3% discount will be applied where a scholarship / grant / discount has been awarded. This discount is not available if the Mashreq Education Loan package has been undertaken.
3.5. VAT invoices for each installment will automatically be emailed to your MDX student email account as per your installment plan. We are unable to send communications to any alternative email addresses.
3.6 Where you are unable to make your tuition fee payment by this deadline you will find that progressively you will be restricted from our facilities and systems. If for any reason you have trouble raising the necessary funds and require a non-standard installment plan please request this via the installment plan request form attaching all required supporting evidence. All requests are reviewed by the Student Finance Committee and a decision will be made within 10 working days of receiving the request.
4.0 Sponsorship
4.1 If an employer or organisation is paying your tuition fees you will need to provide evidence of this in writing in line with the payment deadlines above. A purchase order (as provided by your Sponsor) containing your details including your student ID and the value of your sponsors’ contribution should be emailed to [email protected]
4.2 The University reserves the right to reject sponsorship purchase orders or letters if they are not original documents, do not contain the correct information, or if they are found not to be issued by a recognisable third party organisation. All invoices issued by Middlesex University Dubai must be settled in full within 30 days. If invoices are not paid in accordance with these terms the debt will revert to you.
4.3 Please note that if your fees are being paid by a relative or friend this is not considered as a formal sponsorship by the University. In this instance you will be regarded as self- financing.
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5.0 Scholarships and Grants
5.1 The University offers discounts in the form of scholarships and grants. Details of these can be found on our website at https://www.mdx.ac.ae/prospective- students/scholarships-and-grants
5.2 Your Offer letter will specify any specific terms and conditions relating to any scholarships / grants that have been awarded.
6.0 How to make a payment
6.1 Online using a debit or credit card via the www.mdx.ac.ae website
https://www.mdx.ac.ae/payment-portal
6.2 In Person Card Payments: You can pay in person using a debit or credit card. The Finance opening hours are
Time Day
8am to 5pm Sunday, Tuesday and Thursday
8am to 7pm Monday and Wednesday
6.3 In Person Cash / Cheque Payments: All returning students can make cash/cheque payments 24 hours a day 7 days a week via the cash deposit machine located outside of the Finance Office. Cash / Cheques will be accepted over the counter for all new students for the first installment payment. All subsequent cash / cheque payments must be paid via the cash deposit machine.
6.4 Please note an AED 500 charge is payable if a cheque is required to be recalled from the bank or is returned due to insufficient funds. If two cheques are returned due to insufficient funds this payment option will no longer be available and the full tuition fee balance for the academic year will be due in full immediately.
6.5 All cheques should be made payable to Middlesex Associates FZ LLC
6.6 Bank Transfer: Account Name: Middlesex Associates FZ LLC Account Number: 01900 0039 478 IBAN: AE 590 330 000 019 000 039 478 Bank Name and Address: Mashreq Bank, Dubai, UAE Swift Code: BOMLAEAD
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Please note when making international bank transfers the payee is liable for all bank charges including the correspondent bank charges. Please ensure the student MISIS number or application number is included in the beneficiary’s reference field. Copies of bank transfer remittance advices should be forwarded to [email protected]
6.7 Direct Debit: The installment amounts can be automatically debited from your or a nominated persons bank account on the payment date. To set up this process please contact the Finance Team.
7.0 Debt policy and procedures
7.1 This policy outlines the arrangements for collection of student fees and charges. It covers sanctions which may be used in relation to students with overdue Tuition fee debts and is designed to ensure that all students are treated fairly and equitably.
7.2 If you fail to pay your tuition fees on time services including your computing facilities may be withdrawn and your enrolment may be revoked.
7.3 If you are unable to pay any fees or charges by the appropriate due date, you should contact the Finance Office at the earliest opportunity, as we may be able to help. The University will be sympathetic and assist where it can, however the quality of teaching is dependent upon funding and so it must act to recover all outstanding debts.
7.4 If your financial circumstances change after you started your course then you may be able to agree a non-standard instalment plan. To submit a request the online non- standard installment plan form should be completed attaching all required supporting evidence, to access the form CLICK HERE. All requests are reviewed by the Student Finance Committee and a decision will be made within 10 working days of receiving the request. If approved you may be required to pay via post-dated cheques or a direct debit mandate. In the event that any approved non-standard installments become overdue the remaining tuition fee balance for the academic year will be due immediately in full.
Deregistration for non-payment of tuition fees
7.5 Students who fail to pay their tuition fees due at the start of the academic year or provide confirmation of sponsorship will be de-registered at the end of learning week four. The option to pay by instalments available at the start of the academic year will no longer be available. Any student who has been deregistered will be required to pay the annual tuition fee in full plus a late payment charge in order to be re-instated
7.6 Students who fail to pay any subsequent instalment within 3 months of the due date will also be subject to deregistration.
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Late payment charges
7.7 Students who fail to pay their tuition fees or provide confirmation of sponsorship on or before payment deadlines will be subject to an AED 200.00 late payment charge. This late payment charge will be payable on each occurrence of default, including the first instalment.
Financial Holds
7.8 If you have a tuition fee debt that becomes overdue, holds will be applied to your student account automatically. Holds are designed to prevent access to certain facilities such as computing, dependent on the age of the debt. The hold types and their effects are as follows:
Hold Severity Effects of Hold Overdue There is a financial obligation to the University. Debt A Payment or proof of sponsorship must be provided. No restrictions are applied. Overdue You will not be able to re-enrol, change modules or module Debt B components. In addition to the above restrictions you will not be able to view your final assessment and progressions and programme results. Automatic access to your timetable and grades via my Unihub may be blocked. This does not mean that you have been excluded from classes or De-registered. You may still obtain your timetable and grade information by alternative means. Overdue You will not be able to re-enrol, change modules or module Debt C components, apply for a new programme. In addition to the above restrictions you will not be able to view your final assessment progressions and programme results. Automatic access to your timetable and grades via my Uni-hub may be blocked. This does not mean that you have been excluded from classes or De- registered. You may still obtain your timetable and grade information by alternative means. Deregistration You have been deregistered from the University Hold and are therefore no longer a Middlesex University Student and should not be attending lectures, tutorials etc. If your visa is under the University this will be cancelled.
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7.9 Returning students with debt Students with outstanding Tuition Fee debts from a previous academic year are not permitted to re-enrol. All debts must be paid in full before you can return to undertake another year of study.
7.10 Accommodation Fees (rent) If you are unable to pay your accommodation fees (rent) by the payment deadlines please contact the Student Fees and Finance Team straightaway. Failure to pay your rent may result in the University issuing a notice to quit, which will lead to you being required to vacate your room. Full details are contained in your terms and conditions of residence.
7.11 External debt collection agencies The University reserves the right to refer debt in respect of any ex-student to an external debt collection agency operating under the UAE regulations for recovery.
8.0 Withdrawal / Temporary Interruption
8.1 Tuition fee charges are determined on the basis of enrolment status and not actual attendance. This means that if you stop attending, but do not formally withdraw or interrupt you will be liable for tuition fees until the point in time that you officially notify the University.
8.2 If you decide to withdraw from a course you must notify the Student Office in writing of your decision. In the absence of written notification of withdrawal, you shall be assumed to be in attendance and as such liable for the payment of tuition fees for the academic year.
8.3 It is important that you are aware of the financial implications of withdrawing during the course of the academic year. Withdrawal deadlines for academic year 2019/20 are as follows:
% of Academic Students’ Withdrawal Date Year Tuition Fee Enrolment Term Payable
on or before 24 October 2019 0%
Autumn between 25 October 2019 and 11 January 50% 2020 after 12 January 2020 100% on or before 15 February 2020 0% between 16 February 2020 and 18 April 50% Winter / Spring 2020 after 19 April 2020 100%
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An administration fee of AED 3,000 is chargeable for Autumn enrolments withdrawing on or before the 24th October and Winter / Spring enrolments on or before the 15th Feb 2020.
8.4 Where payment has been made in excess of the tuition fee charged (including nonrefundable deposits) the overpayment will not be refunded, however the credit balance may be carried forward to be applied against future tuition fee charges. The credit may be carried forward for up to one academic year.
9.0 Tuition Fee Deposit Refund Policy
9.1 Students are required to pay a tuition fee deposit in order to secure a place at the University. The value of any deposit amount paid is deducted from the tuition fee due, upon enrolment.
9.2 Right to Cancel On receipt of the tuition fee deposit the applicant shall have 14 days in which to request a full refund of the amount paid, this is the full cooling off period. After the 14 days cooling off period has past the terms of the tuition fee deposit refund policy shall apply.
9.3 If an applicant enrolls within the 14 day cooling off period the cooling off period will cease at the point of enrolment, at which point the Policy for withdrawal after enrolment will apply.
9.4 The Tuition Fee deposit payment will only be refunded in full in the following circumstances: The applicant has been refused a student visa. Evidence of the refusal must be submitted with any request, as evidence. The deposit was paid while the applicant held a conditional offer; the applicant failed to meet the conditions of the offer and was not admitted to the University for the relevant course and start date specified in the offer letter. The applicant did not enroll and has requested the refund of the deposit within 1 year of payment. An administration fee of AED 3,000 is deducted from any refund. A status letter has not been issued.
9.5 Other conditions relating to the refund of Tuition Fee Deposits: If after payment of a deposit, the applicant decides to defer entry to the following academic year, the deposit will be held over to the following academic year. Once paid, deposits cannot be transferred to another individual. Refunds will
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only be made to the individual or organisation that originally paid the deposit. If a third party has paid the deposit on behalf of the applicant, we are unable to refund the deposit directly to the applicant. Refunds can only be made to the account from which the payment was made originally. Refunds will be made in AED. *Any charges levied by the receiving bank will be borne by the applicant. In no other circumstances will the deposit be refunded. You should therefore only pay a deposit if you are certain you are able to take up your place at Middlesex University. Refunds will not be made where the student has arrived in the UAE and commenced studies with the University. Any refunds would then need to fall in line with normal University withdrawal policies – See section 8.
9.6 Refunds will not be made if the applicant/or registered student, or any representatives acting on their behalf, are found to have provided fraudulent information,
9.7 Whether knowingly or unknowingly, in support of the University or UAE Visa application, or if the student visa is refused based on a previous record of fraud or non-compliance with Immigration rules, whether in the UAE or overseas. In such circumstances any offer from the University will be invalidated and we will retain the deposit payment. The process for the removal of an offer when fraudulent information has been used to gain admittance is outlined in the University Regulations point B7.
9.8 Interruption and Temporary withdrawals The withdrawal policy (See section 8) specified above also applies to students who choose to interrupt their studies.
10.0 General Refund Policy
Right to cancel
10.1 If for any reason the student changes their mind about joining the University after they have accepted our offer (which is the point when the contract to study with us is formed), the student has a legal right to cancel their contract for a period of 14 days starting on the day after they accepted our offer for academic programmes only. To meet the cancellation deadline, it is sufficient for the student to send their communication in writing to Admissions concerning their exercise of the right to cancel before the cancellation period has expired.
10.2 If the student has cancelled their contract in accordance with the above, the University will reimburse to the student all payments received from them in respect of the cancelled contract. The University will make the reimbursement using Bank transfer payment,
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unless they have expressly agreed with us otherwise.
10.3 If you decide to withdraw from a course you must notify student Office in writing of your decision. In the absence of written notification of withdrawal to student Office you shall be assumed to be in attendance and as such liable for the payment of tuition fees for the academic year.
10.4 Whilst every effort is made to avoid changes to our programme, the University reserves the right to withdraw any course. If the University cancels the programme for which the student has accepted an offer, then refunds are available under the Middlesex University Dubai Student Protection Plan. For details refer to https://www.mdx.ac.ae/about- us/student-protection-plan.
10.5 Students who have been either suspended or excluded from the University for disciplinary reasons or for not maintaining minimum standards or academic progression are not eligible for any refund of tuition fees.
10.6 Requests Any amounts due to be refunded by the University will only be processed on receipt of a completed Student Refund Request form. To access the form, CLICK HERE.
10.7 The refund will be made by bank transfer in AED. You are responsible for ensuring that the correct bank details are completed on the form. The University will not accept any responsibility for payments misdirected as a result of incorrect account details provided on the form. Any charges incurred from the recipient bank will not be borne by the University.
10.8 Accommodation / Visa Deposits Refunds in respect of accommodation payments are made within 10 working days of receiving the request on the assumption. Please note forms will not be accepted until after the move out date. Refunds in respect of visa security deposit are made within 10 days of receipt of the immigration final clearance, which can take up to 30 days after visa cancellation. Please note forms will not be accepted until after the visa has been cancelled.
To request the refund the Student Refund Request form must be completed. To access the form, CLICK HERE. Deposits can only be refunded within 1 year of the contract ending.
10.9 Sponsored Students Where a Sponsor has paid a fee greater than the fee applicable for the academic year, they will be entitled to a refund. In this instance the student will not receive the refund unless, the student was partially self-funding for their tuition fees.
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10.10 Anti-money laundering regulations The University will not accept any payment from persons or organisations unless they relate to a valid charge, levied or impending. This is to comply with Money Laundering regulations to prevent payments being made not relating to any University service from one party subsequently being refunded to another party. Any suspicious payments and or refund requests may be reported to the appropriate regulating body.
11.0 Other Services
11.1 Accommodation The amount that you will pay in respect of student accommodation fees is dependent on the room type required. A full schedule of fees can be viewed at https://www.mdx.ac.ae/accommodation/accomodation-types-costs
The payment schedule of the accommodation fees will be dependent on the category of student you fall under and is non-refundable once the booking has been confirmed by the Residences Team.
Student Category Payment Payment Due AED 1,000 Refundable Security deposit Prior to move in Date AED 2,000 Non-Refundable Booking Deposit Prior to move in Date Term 1 Payment (50% of the academic year September Intake Prior to move in Date cost) Term 2 Payment (50% of the academic year December 2019 cost minus the non-refundable booking fee) AED 1,000 Refundable Security deposit Prior to move in Date AED 2,000 Non-Refundable Booking Deposit Prior to move in Date September Intake Installment 1 – 25% of the academic year cost Prior to move in Date International Installment 2 – 25% of the academic year cost November 2019 Package Installment 3 – 25% of the academic year cost January 2020 Installment 4 – 25% of the academic year cost March 2020 minus the non-refundable booking fee AED 1,000 Refundable Security deposit Prior to move in Date AED 2,000 Non-Refundable Booking Deposit Prior to move in Date Term 1 Payment (50% of the academic year January Intake Prior to move in Date cost) Term 2 Payment (50% of the academic year May 2020 cost minus the non-refundable booking fee) AED 1,000 Refundable Security deposit Prior to move in Date AED 2,000 Non-Refundable Booking Deposit Prior to move in Date January Intake Installment 1 – 25% of the academic year cost Prior to move in Date International Installment 2 – 25% of the academic year cost Mar 2020 Package Installment 3 – 25% of the academic year cost May 2020 Installment 4 – 25% of the academic year cost July 2020 minus the non-refundable booking fee
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11.2 Visa The amount that you will pay in respect of student visa fees is dependent on the visa type required. For new applications the fees can viewed at https://www.mdx.ac.ae/student- visa/new-student-visa-application.
For visa renewals the fees can be viewed at https://www.mdx.ac.ae/student-visa/student- visa-renewal.
The visa fee and refundable deposit payment is required prior to processing the visa application. In the unlikely event that a student’s visa application is unsuccessful, the visa deposit will be refunded. The UAE government may retain the annual visa fee.
11.3 Transport The amount that you will pay in respect of student transportation fees is dependent on the route required. A full schedule of fees can be viewed at https://www.mdx.ac.ae/life-at- university/student-transportation-service/costs-and-payment.
The payment schedule for transportation fees is the same for all students. Payment for term one must be received 12th September 2019 and Term 2 fees should be received by 16th January 2020.
A 25% booking fee will be deducted from any refund requested within the first teaching week of the term. Refunds are not available for cancelations after the first teaching week of the term.
11.4 Other Services Fees for adhoc services can be viewed at https://www.mdx.ac.ae/studentfinance/other- charges. Please note some of these services may not be available if there is an outstanding tuition fee payment showing on the student account.
12.0 Understanding your Statement of Account
12.1 Each month a statement of account will be emailed to your Mdx student email account.
Your account will provide a summary of: • All charges incurred by you • All payments received from you • All instalment plans arranged with you • The amount(s) owed to the University
12.2 Your statement will be presented to you in the format below. The transactions recorded in this example represent some common transactions that may be seen.
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Account Statement 15th Oct 2020 MISIS #: M0011111 Dear Sam Jones Please find below your statement of account. Please note payments can take up to 5 business days to show in your account Opening Balance as at 01/09/2019 -7,000.00 AED Tuition fee invoices raised to date 10,000.00 AED Accommodation invoices raised to date 13,750.00 AED Visa / medical invoices raised to date 8,425.00 AED Transport invoices raised to date 0.00 AED Other invoices raised to date 0.00 AED Payments received to date -22,900.00 AED Account Balance 2,275.00 AED
Any debit account balances are due for payment immediately to avoid any financial sanctions. The University debt policy and procedures can be found at http://www.mdx.ac.ae/prospective-students/fees- and-finance/debt-policy-and-procedures.
You can settle your account balance via: Online card payment at http://www.mdx.ac.ae/ Bank transfer to: Account Name: Middlesex Associates FZ-LLC Bank: Mashreq Bank IBAN: AE59 0330 0000 1900 0039 478 SWIFT Code: BOMLAEAD Cheque / bank draft payable to Middlesex Associates FZ-LLC Payment in person at the Finance Counter
Any credit balances will be automatically offset against future invoices. For your reference the remaining tuition fee installments for academic year 2017/18 are November-2019 5,0000.00 AED December-2019 5,0000.00 AED Janurary-2020 5,0000.00 AED Feburary-2020 5,0000.00 AED March-2020 5,0000.00 AED April-2020 5,0000.00 AED Total installments 30,000.00 AED Please contact [email protected] with any queries you may have. Kind Regards, Mdx Finance Team
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12.3 Please find a brief explanation of each line item reflected in the statement of account: • Opening balance as at 01/09/2019: This is the brought forward balance from the previous academic year i.e. the amount paid in advance (credit amount) or the amount outstanding still to be paid (debit balance). • Tuition fee raised to date: This is the total monetary amount inclusive of any discounts and VAT that has been invoiced for tuition fee from the 1st September 2019 to the statement date (in this example 15th October 2019). • Accommodation invoices raised to date: This is the total monetary amount inclusive of VAT that has been invoiced for accommodation from the 1st September to the statement date. • Visa / medical invoices raised to date: This is the total monetary amount inclusive of VAT that has been invoiced for visa / medical from the 1st September to the statement date. • Transport invoices raised to date: This is the total monetary amount inclusive of VAT that has been invoiced for Transport from the 1st September to the statement date. • Other invoices raised to date: This is the total monetary amount inclusive of VAT that has been invoiced for any other services from the 1st September to the statement date. • Payments received to date: This is the total payments received by the University from the 1st September 2019 to the statement date • Account Balance: The account balance the total amount owed to the University (debit balance) or the payment on account made by the student (credit balance). All debit balances are due for immediate payment. All credit balances will be automatically offset against future invoices. • Tuition Fee Installments: The last section of the student statement shows the remaining installments for the current academic year for tuitions fees only.
12.4 If you believe there are any discrepancies in your statement of account, please contact the Finance Office.
12.5 A detailed transactional student statement is available upon request by emailing [email protected]
13.0 Finance Contacts
13.1 You can contact the finance team in the following ways: Via email at [email protected] In person at the Finance counter located on the ground floor in building 16. Opening hours are 8am to 5pm Sunday to Thursday with late night opening until 7pm on Monday and Wednesdays Via telephone +971 (0)4 433 4149
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15.3 General Guidelines for Scholarships and Grants
Section A: Introduction
1. This document outlines general rules, terms and conditions for the range of scholarship awards and grants administered by Middlesex University Dubai. Additionally each scholarship and grant will have its own specific criteria for eligibility, application procedure, deadlines for application and payments, rules for continuation of benefits, restriction and other terms and conditions, where applicable. Information about eligibility criteria is provided by the Admissions Office and the Marketing Department. 2. Applicants must read these guidelines before they accept their scholarships or grants. When candidates accept such scholarships or grants, they are agreeing to and accepting these rules, terms and conditions and any other requirements communicated by Middlesex University Dubai. 3. Students must meet all conditions as outlined in the Offer Letter for Admission issued by the Admissions Office.
Section B: General Terms and Conditions
1. Scholarships and grants awarded by Middlesex University Dubai have specific criteria for eligibility. It is the responsibility of applicants to demonstrate satisfactory evidence to meet the eligibility criteria. Information about eligibility criteria is provided by the Admissions Office and the Marketing Department. 2. Scholarship or grant awards will be divided over the duration of study, 1, 2, 3, or 4 years, depending on level of entry. 3. Candidates can utilise only one scholarship or one grant at a time unless a specific scheme specifies otherwise. If candidates meet the minimum requirements for multiple scholarships or grants, they will automatically be awarded the scholarship with the highest monetary value. 4. All scholarships and grants that are awarded to candidates can be confirmed only after they have accepted their Offer of Admission. Where specified, candidates may be required to make a relevant payment in addition to accepting the Offer of Admission to confirm the scholarship or grant. 5. All conditions of Offer of Admission must be fulfilled before a scholarship can be awarded. Applicants must satisfy all academic entry requirements and English language entry requirements for admission prior to being awarded a scholarship or grant. 6. Scholarships and grants are awarded towards tuition fees only; they do not cover any other charges payable by students and costs of additional services such as housing, living expenses, transportation, field trips, graduation ceremonies or purchase of stationery and textbooks. Students undertaking certain programmes may be required to pay additional fees to cover part or all the cost of special equipment, consumables or facilities. Candidates are expected to cover these costs independently for the duration of their programme of study. 7. Scholarships and grants cannot be deferred to subsequent terms or academic years.
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8. Candidates receiving scholarships or grants with continuing benefits must maintain the minimum requirements for attendance and academic performance – see Section C. If a student fails to do so, the University may withdraw the award. 9. Deferral of scholarships/ grants: Awarded scholarships/ grants cannot be deferred and must be availed in the term that they were offered. 10. Scholarships and Grants offered by Middlesex University Dubai are not transferable to other campuses of Middlesex University. 11. It is prima facie students’ responsibility to inform the Admissions Office of any other external scholarship, funding and/or sponsorship currently held, or awarded. 12. Scholarships/grants are not available as cash alternative: the benefits of our scholarship and/or grant schemes can only be applied towards Tuition Fees and are not available to be redeemed in cash. 13. Agreement to act in ambassadorial capacity: Candidates who benefit from Middlesex University Dubai’s scholarships or grants agree to act in an ambassadorial capacity, to produce student profiles, testimonials and to attend scholarship/recruitment events as required by the University from time to time.
Section C: Maintaining Scholarships and Grants
1. Scholarships and grants awarded to candidates are subject to regular review. Students are expected to maintain the satisfactory academic progression as outlined below, along with good disciplinary record a. Scholarships/grants awarded based on academic grounds: These are reviewed at least once each academic year, typically at the start of the year. To continue receiving such awards, students must achieve an average grade of 8 or above on Middlesex University’s 20-point scale, across 75% of total enrolled modules in the previous academic year; with no module grade falling below 16. b. Scholarships/grants awarded based on sporting excellence: These are reviewed at least once each academic year, typically at the start of the year. To continue receiving such awards, students should not have failed in any of the enrolled modules in the previous academic year. In addition to maintaining these academic performance standards, students must also have represented Middlesex University Dubai’s teams in the previous academic year. c. Scholarships/grants awarded based on extraordinary financial hardships: These are reviewed at least once each academic year, typically at the start of the year. To continue receiving such financial aid, students should not have failed in any of the enrolled modules in the previous academic year. In addition to maintaining these academic performance standards, students will need to demonstrate that comparable financial hardships continue to occur from year to year. 2. Incidents of proven violations of the Student Code of Conduct or Academic Misconduct Regulations will result in a review of the scholarships and grants awarded. These could result in partial or full withdrawal of the scholarship and/or grant benefits 3. Leave of absence / temporary withdrawal: A student may take an approved leave of absence (temporary withdrawal) and still retain his/her scholarship, for up to one academic
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year, provided the student receives permission from the Director’s Office. If students interrupt their programme, the awarded scholarships/grants will also be automatically intermitted. 4. Change to programme of study: Scholarship eligibility will be re-evaluated in case candidates decide to change the programme that they had originally enrolled for. These re- evaluations may result in loss of, or reduction to the scholarship/grant benefits awarded. Students are advised to seek this information before making any changes to their programme of study. 5. A student who withdraws (WD), cancels (NA), becomes inactive (EL), or is suspended or dismissed from the University will lose his/her scholarship eligibility. However, if a student takes such a status due to medical reasons, they may appeal in writing to the University Director in order to have his/her scholarship reinstated. The appeal must be submitted with supporting documentation, such as a Medical certificate from DHA registered hospital or clinic.
Section D: Grounds for Termination
1. All candidates who accept their Offers of Admission are required to submit official school transcripts and official test scores from the relevant testing agencies as soon as possible to support the information that they provide in their application for admission forms. An evaluation will be made to compare the final official documents/scores against the self- reported information to verify admission decisions on awarded scholarship. Appropriate action will be taken if it is determined that students have misrepresented their academic credentials or personal information in this process. In terms of scholarships / grants, these may be terminated and any payments already made candidates may not be refunded. 2. Failure to meet the scholarship terms, eligibility criteria or requirements for maintaining scholarships (see Section C) may result in withdrawal of scholarships and grants.
Section E: Amendments to Scholarships and Grants
1. New scholarship programmes and grant schemes are created each academic year and award amounts for existing scholarship programmes may be re-evaluated to reflect dynamic circumstances. 2. Previously enrolled students cannot become eligible for new scholarships or grants that did not exist when they first enrolled at the Middlesex University Dubai.
Section F: Appeals Process
1. Grounds for Appeals: Applicants have no right of appeal against Middlesex University Dubai’s decisions on whether or not to offer them scholarships or grants. These are offered entirely at the discretion of Middlesex University Dubai. Complaints against a decision may only be submitted on grounds of procedural irregularity, or if there is new information which may have affected the decision (with reasons why this was not made available at the time of application).
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2. Procedure for making an appeal: Student must submit their grievances in writing no more than 10 working days after the action has been taken or proposed or before the official commencement of the academic year, whichever comes early. The grievance may be submitted to the Quality Office in person or via email ([email protected]). A grievance not filed within this time limit will automatically be dismissed unless the committee determines that good cause exists for the delay. Students appeal will be assessed by a panel appointed by the Director of University. This panel will be responsible for hearing such cases. The written grievance should clearly describe the grounds on which the appeal is being made. Candidates may submit written documents, statements, and other relevant information to support their appeal. Candidates can expect a response in writing within 30 working days. The decision of the investigating panel shall be considered final with no further appeal procedures.
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15.4 Student Complaints and Grievance Procedures
1. Introduction The latest version of this procedure is available at http://www.mdx.ac.ae/life-at- university/current-students/student-complaints-and-grievances
This statement has been adapted for the Dubai campus from Middlesex University’s ‘Student complaints and grievance procedures’. Middlesex UK’s policy is available at: https://www.mdx.ac.uk/__data/assets/pdf_file/0021/424182/Student-Complaints-and-Grievance- Procedures.pdf
1.1 The University is committed to providing a high quality experience for each student and encourages students to inform it where there is any cause for concern. The University’s Student Complaints and Grievance Procedures therefore exist to enable students to make complaints about such matters. 1.2 This procedure seeks to ensure that complaints against the University made by students are treated seriously and, if found to be valid, are acted upon to ensure that the students’ interests are protected as far as it is possible for the University to do so.
2. Definition and Scope 2.1. A complaint is defined as an expression of dissatisfaction about matters that affect the quality of the student’s learning experience, or about a standard of service provided by or on behalf of Middlesex University. 2.2. These Regulations cover all students registered on programmes at Middlesex University’s Dubai campus, including research students, members of staff registered on University programmes, and those on work placements, engaged in work-based learning or during periods of approved interruption of studies. 2.3. Former students may raise issues of complaint within the timescales stated in 3 below. 2.4. The Regulation on Student Complaints does not cover the following (specific procedures exist for dealing with these as noted in brackets): (a) appeals against Assessment Board decisions (taught programmes) or examination decisions of the University Research Degrees Board (research degrees); (b) complaints relating to a case of alleged misconduct by the complainant (student conduct and discipline regulations) (c) matters relating to fitness to practice where there is an existing relevant fitness to practice procedure (School fitness to practice procedures) (d) matters which fall within the remit of the University’s student disciplinary procedures. (e) matters which fall within the remit of University’s admissions procedures.
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2.5. The University reserves the right to reclassify a complaint as an academic appeal or vice versa, if the submission is deemed to have been made to the incorrect procedure, or the submission falls properly within the remit of one procedure rather than the other. The outcome of an appeal cannot be made the subject of a complaint except where there is possible material error in arriving at the decision. 2.6. The final decision regarding a matter raised under Student complaints and grievance procedures shall be considered to be the final decision of Middlesex University Dubai. There is no right to further consideration of the same matter under a different associated policy. 2.7. Each complaint will be considered on its own merits, subject to all legal and professional requirements. 2.8. A student will not be treated less favourably by the University or suffer any detriment or disadvantage if s/he makes a complaint in good faith, regardless of whether the complaint is successful. Anonymous or vexatious complaints will not normally be considered and the latter may lead to action under the Student Conduct and Discipline procedures. 2.9. Any member of staff mentioned in a complaint will not be treated less favourably by the University than if the complaint had not been brought. If, however, the complaint against a member of staff is upheld, that member may be subject to disciplinary proceedings under University policy for staff. 2.10. These internal regulations of the University and their associated policies and guidance will be operated in accordance with principles of equal opportunities, fairness and equality. Complaints will be handled with an appropriate level of confidentiality. There is an expectation that students and staff members will treat both the complaints processes and each other with respect. 2.11. It should be noted that these complaints procedures are not designed to deal with problems such as: unexplained absence of a lecturer; late arrival of University buses; maintenance issues in student accommodation, and so on, except in so far that such concerns are not resolved through simpler procedures or are persistent.
3. Timeframe for Making a Complaint 3.1. A student who is, or was recently a registered student, or a group of students wishing to complain should normally do so within 3 months of the event which has given rise to the complaint or, if a series of events has given rise to a complaint, within 3 months of the final event in the series.
4. Delegation of Responsibility 4.1. The Director of Middlesex University Dubai delegates responsibility for dealing with student complaints as follows:
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Stage 1 (Early Resolution) student complaints are dealt with by the appropriate programme teams (academic) and/or Professional Services departments as applicable. Stage 2 (Formal Stage) student complaints are dealt with by the appropriate Campus Programme Coordinators or Managers of Professional Services departments Stage 3 (University-Level Review) investigations are managed by the Deputy Director on behalf of the Director. The Deputy Director may nominate a Campus Programme Coordinator or Manager from an area that was not involved in the Stage 2 process or call a Panel of senior staff members to carry out the review.
5. Complaints Procedure Stages
Stage 1 Stage 2 Stage 3 (Early Resolution) (Formal Stage) (University-Level Review) Campus Programme Module Coordinator Deputy Director Coordinator Campus Programme Deputy Director Complaints Panel Coordinator Staff member in a Manager of a Professional Professional Services Deputy Director Services department department
5.1. Stage 1: Early Resolution i. Initially, a student should seek to deal with his/her complaint at the level at which the event leading to the complaint occurred. This could be either at programme level, or within the relevant service department. ii. A student should, if at all possible, address his/her complaint to the member of staff most directly involved in the event leading to the complaint, in order to give that person the opportunity to address his/her concerns. iii. If for any reason the student does not feel that this is possible, s/he should seek advice from the Student Office or the Quality Office in order to identify an appropriate alternative mechanism of early resolution. If necessary an Investigating Officer will be nominated to deal with the student’s complaint. iv. Every effort will be made by the Investigating Officer to enable the clear articulation of the issue and to resolve the complaint simply and quickly. The Investigating Officer may invite the student to a meeting to discuss the matter in an attempt to reach a resolution. v. Stage 1 complaints will be dealt with in a timely fashion. Those involved in investigating the complaint will establish appropriate timescales based on its nature and complexity. These timescales should be communicated to the student and the student kept informed of any changes. Where possible, the investigation should be completed within 28 working days.
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vi. At the end of Stage 1, a student will be provided with a written response to his/her complaint, copied to the Deputy Director, which will either: a. Detail the proposed resolution; OR b. If no resolution has been proposed, explain why resolution has not been considered to be possible.
5.2. Stage 2: Formal Complaint i. If a student is not satisfied with the outcome of Stage 1, s/he may choose to submit a Stage 2 complaint, by completing the Complaints Form. This should be done within 21 working days of the release of the written response to Stage 1. A Stage 2 complaint will normally only be considered following the completion of the early resolution stage. ii. A student wishing to submit a Stage 2 complaint should do so to: a. the Campus Programme Coordinator (for academic programme-related complaints), or b. the Manager of the relevant service department or his/her nominee (for service related complaints). iii. If the Campus Programme Coordinator or Manager of the service department was involved in the case at Stage 1, s/he will nominate an appropriate alternative individual to consider the case. If no appropriate individual can be found within the programme team or service department, s/he shall refer it to the Deputy Director, who will then assign the case to an appropriate individual. iv. The receipt of the complaint form will normally be acknowledged within 7 working days. v. The Campus Programme Coordinator or Manager of the service department or their nominees will consider the case appropriately. This will normally involve discussions with the student and/or the subject of the complaint. vi. Complaints will be dealt with in a timely fashion. The Campus Programme Coordinator or Manager of the service department will establish appropriate timescales based on the nature and complexity of the complaint. These timescales should be communicated to the student and the student kept informed of any changes. Where possible, complaints should normally take no more than 21 working days to investigate from the acknowledgement being sent. vii. The Campus Programme Coordinator or Manager of the service department or their nominees will inform the complainant, the subject of the complaint and the Deputy Director, in writing, of the outcome of the investigation. viii. A summary of the outcome will be reported to the Quality Office.
5.3. Stage 3: University-level review i. If a student considers that: a. there has been a procedural irregularity in the conduct of the Stage 2 investigation; or
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b. new information has come to light, which the student was unable to disclose previously and which would have had a material impact upon the investigation previously undertaken s/he can request a review of the outcome of the Stage 2 investigation. A student wishing to request a review must do so within 21 working days of the written response to Stage 2. The review request must be submitted to the Deputy Director using the University Level Review Form (ULR). ii. This is not a reopening of the original complaint. Dissatisfaction with the outcome of the appeal is not alone a valid reason for requesting a review. iii. The receipt of a review request will normally be acknowledged within 7 working days. iv. The review will be carried out by the Deputy Director or a panel of senior staff members. The review will consider whether the outcome of Stage 2 was reasonable rather than reconsider the original case and its evidence. v. Further discussions may be held with the student and/or subject of the complaint and with members of staff involved at Stage 1 and/or Stage 2. vi. Where possible, reviews should normally take no more than 21 working days to investigate from the acknowledgement being sent. The Deputy Director or a panel of senior staff members undertaking the review will establish appropriate timescales based on the nature and complexity of the case. These timescales should be communicated to the student and the student kept informed of any changes. vii. The Deputy Director or a panel of senior staff members will inform the complainant, the subject of the complaint and the Director, in writing, of the outcome of the investigation. viii. An annual report of student complaints will be prepared by the Deputy Director.
6. NOTES
6.1. These complaints procedures and any decisions made under them are not intended to give rise to legal rights, or obligations on the University to pay compensation either in respect of a decision made pursuant to the procedures or for a breach of these procedures. Anonymous complaints will not normally be considered.
6.2. The University will hear and consider a complaint only if lodged by a student or group of students themselves and will not deal with third parties, even with the permission of the student(s), unless in exceptional circumstances which prevent a student representing themselves (selves). The student(s) is(are) entitled, however, to be supported in any complaint hearing by an individual who will be a staff or student member of the University. Legal representation is not allowed at meetings other than in exceptional circumstances and with the express permission of the investigating officer not less than 24 hours prior to the meeting.
6.3. The Deputy Director is responsible for interpreting these procedures and his/her decision shall be final except in cases where the interpretation involves a complaint against the
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Deputy Director in which case interpretation of the procedures shall be the responsibility of the Director.
6.4. ‘Working day’ refers to a day on which the University is normally open; it does not include Fridays and Saturday, Public Holidays, or other designated periods of closure outlined in the Academic Calendar or otherwise publicised by the University.
6.5. Record keeping Records of complaints resolved at Stage 1 must be maintained securely the concerned member(s) of staff for a period of one (1) year from the date of resolution of the complaint. All records relating to resolution of complaints through Stage 2, should be maintained securely by the Campus Programme Coordinator or Manager of the service department or their nominees, as appropriate, for a period of three (3) years from the date of resolution of the complaint. All records pertaining to Stage 3 should be maintained securely by the Deputy Director’s office for a period of three (3) years from the date of resolution of the complaint.
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15.5 Policy and Procedures for Academic Integrity and Misconduct
1. Introduction
a) Middlesex University is committed to operating in an ethical way in every area to ensure the highest possible standards of decision-making and accountability (MU Ethics Framework Statement 2014).
b) The University Strategy (2017-22) has been developed to ensure our students learn about and develop a professional and ethically-informed skillset based on fundamental values and principles such as trust, honesty and integrity. This is because being able to work in a professional and ethical way is a highly valued graduate attribute. As part of this development it is fundamental that our students know how to learn from and acknowledge others’ work in the process of creating their own unique pieces of academic work – and to be truthful about their own contribution.
c) The University recognises that academic integrity is a set of learned skills, with honesty, fairness and respect for others and their work at the core. The university will support and guide students to learn the necessary skills through education and reinforcement of learning, the promotion of core values, enabling policies and the appropriate use of technology.
d) In order to demonstrate academic integrity, students must produce their own work, acknowledging explicitly any material that has been included from other sources or legitimate collaboration. Students must also present their own findings, conclusions or data based on appropriate and ethical practice.
e) Academic misconduct is a breach of the values of academic integrity, and can occur when a student cheats in an assessment, or attempts to deliberately mislead an examiner that the work presented is their own when it is not. It includes, but is not limited to, plagiarism, commissioning or buying work from a third party or copying the work of others.
f) Regulations Section F deal with breaches of academic integrity through instances of academic misconduct. A finding that academic misconduct has occurred is a judgement based on available evidence, the standard of proof being the balance of probability.
2. Aims and Purpose
This policy is designed to support staff and students to embed good practice and develop methods for enhancing Academic Integrity and it’s aims are to:
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a) ensure fair and equal treatment of all students when considering whether academic integrity has been breached.
b) make clear the types of behaviours that are considered to be academic misconduct.
c) create a culture of enhancement seeking to learn from cases of academic misconduct and improve the student experience including through appropriate detection training for decision-makers.
d) ensure clarity in language and process.
e) uphold fairness, consistency and natural justice in the treatment of the student body as a whole.
f) maintain awareness through collaboration with support services (academic and welfare), targeted local campaigns, and visible and accessible central information highlighted to students at relevant key points in the academic year.
3. Principles
The following principles underpin Middlesex’s approach to Academic Integrity (Regulations Section F):
a) The University treats the decision as to whether minor errors, poor academic practice or unfair and/or dishonest academic misconduct has taken place as a matter for academic judgement2 and the penalties applied (see Table at F5) will vary according to the individual case and the seriousness of the offence.
b) All students will be registered on the on-line Academic Integrity Awareness Course. Students should aim to complete this course before the end of the first year of study. The course is available on myLearning.
c) The University recognises that undergraduate students (Levels 3 & 4) who are new to Higher Education may need some time to learn how to acknowledge sources properly. Therefore, it operates an ‘academic writing induction period’ during which the focus of the University’s response to signs of academic misconduct is to educate students in regard to appropriate academic practice and academic integrity rather than to penalise unacceptable academic practice. This applies to plagiarism and collusion only. It does not apply to other forms of academic misconduct where penalties will immediately apply. The academic induction period does not apply to any reassessment.
2 Where Turnitin indicates possible plagiarism, Examiners and Academic Misconduct Officers must still exercise academic judgement in determining whether plagiarism has taken place.
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d) When submitting work for summative assessments students will be required to complete a coversheet which includes an acknowledgment confirming that they have not plagiarised; copied material; embellished fabricated or falsified any of the data; nor have they colluded in producing the work nor submitted commissioned or procured work. See example at Appendix 1.
e) If academic misconduct is suspected in relation to work submitted by a student, in the interest of helping students to avoid continued acts, cases should be investigated as soon as possible.
f) Cases of suspected academic misconduct should be evidenced and documented before the appropriate procedure is instigated. Where appropriate a Viva should be conducted to demonstrate the student’s understanding of the subject matter.
g) In place of a provisional grade for the work submitted the students will receive notification from the marker that their work is under investigation for Academic Misconduct. A Holding Grade of U will be recorded in the student record.
4. Definitions of Types of Academic Misconduct:
Academic misconduct (cheating) in assessments is where a student gains, seeks, attempts or intends to gain advantage in relation to assessments or to aid another to gain such an advantage by unfair or improper means.
a) Cheating in examinations or tests Breaching the Examination Room Rules for Candidates (Section K). This includes assessments that are taken ‘in-class’, on-line or any other form of summative examination.
b) Minor Errors Minor errors arise when a student has attempted to adopt academically acceptable practices but has failed to do so accurately or fully. Examples include forgetting to insert quotation marks, minor mistakes in referencing or citation, gaps in the bibliography or reference list, non- compliance with some aspects of presentation guidelines.
c) Collusion Collusion occurs when, unless with official approval (e.g. in the case of group projects), two or more students consciously collaborate in the preparation and production of work which is ultimately submitted by each in an identical or substantially similar form and/or is represented by each to be the product of his or her individual efforts. Collusion also occurs where there is unauthorised cooperation between a student and another person in the preparation and production of work which is presented as the student’s own.
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Collusion can also be the act of one student presenting a piece of work as their own independent work when the work was undertaken by a group. With group work, where individual members submit parts of the total assignment, each member of a group must take responsibility for checking the legitimacy of the work submitted in his/her name. If even part of the work is found to contain academic misconduct, penalties will normally be imposed on all group members equally.
d) Copying Copying occurs when a student consciously presents as their own work material copied directly from a fellow student or other person without their knowledge. It includes the passing off of another’s intellectual property, not in the public domain, as one’s own. It differs from collusion in that the originator of the copied work is not aware of or party to the copying. Copying of work from published sources would be dealt with as plagiarism.
e) Dishonest Use of Data: Fabricating or falsifying data or using without permission another person’s work Fabricating or falsifying data to include presenting work that has not taken place. This includes laboratory reports or projects based on experimental or field work. It may also include falsifying attendance sheets for placements where this is part of the assessment requirements.
f) Plagiarism - Passing off someone else’s work, whether intentionally or unintentionally, as your own Plagiarism occurs when a student misrepresents, as his/her own work, work in the public domain, written or otherwise, of any other person (including another student) or of any institution. Examples of forms of plagiarism include: the verbatim (word for word) copying of another’s work without appropriate and correctly presented acknowledgement and citation of the source the close paraphrasing of another’s work by simply changing a few words or altering the order of presentation, without appropriate and correctly presented acknowledgement and citation of the source; failure to reference appropriately or to adequately identify the source of material used; unacknowledged quotation of phrases from another’s work; the deliberate and detailed presentation of another’s concept as one’s own.
g) Self Plagiarism Self plagiarism is when a student submits the same piece of work, or substantial part thereof, for assessment more than once for graded credit. It will be regarded as Self- plagiarism unless the original piece of work is appropriately referenced.
h) Purchasing or Commissioning
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Purchasing or commissioning is either attempting to purchase or purchasing work for an assessment including, for example from the internet, or attempting to commission, or commissioning someone else to complete an assessment. For courses at all levels, the commissioning of proof-reading where this substantially alters the content of the original work, whether this is from a commercial provider or a personal contact, falls under this definition and is considered academic misconduct.
5. Roles and Responsibilities
Institutional Policy 1. Commit to the issue and communicate Importance of Academic Integrity 2. Clearly define roles and responsibilities 3. Provide access to support and specialist advice 4. Embed good practice and develop methods for tackling academic misconduct relating to Teaching, Learning and Assessment 5. Review process and ensure consistency 6. Disseminate Information about how the institution values learning and tackles plagiarism
Faculty and Departments 1. Define operational procedures and identify staff to implement at a local level (Faculty Executive, Academic Integrity Tutors) 2. Promote staff/student awareness through workshops, documentation, briefings and resources 3. Ensure Category A offences are responded to appropriately and appropriate records are kept and reported to Academic Registry.
Academic 1. Brief and support students through induction/ assignment briefings and throughout academic cycle 2. Design alternative assessment tasks to deter plagiarism 3. Provide opportunities for students to explore plagiarism software within Modules 4. Maintain awareness of rules/regulations/procedures 5. Identify breaches of academic integrity and discuss with the Department AIT 6. Interpret reports from plagiarism software 7. Make judgement and take ACTION as appropriate 8. Present the case for the School at Academic Misconduct panels (Module Leaders/AITs)
Student 1. Utilise resources and support for study skills, academic writing and plagiarism prevention 2. Complete online Academic Integrity Awareness course within one year of embarking on programme of study 3. Develop academic writing skills 4. Learn conventions for citing references
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5. Seek support and guidance on how to cite/reference correctly 6. Identify strategies to avoid plagiarism 7. Abide by University rules and regulations 8. Understand assessment offences and consequences 9. Utilise plagiarism detection software to improve writing
Academic Misconduct Team and Secretary to Academic Board3 1. Maintain awareness of University rules, regulations and procedures 2. Maintain an awareness of the tools and resources to help students avoid plagiarism 3. Receive a report of the Category A offences processed by the Departments. 4. Receive and process allegations of Academic Offences in Categories B, C and D from the Departmental AIT 5. Write to the student with the evidence and guidance on how to respond. 6. Determine Action to be taken dependent on Student response 7. Arrange Academic Misconduct Panels if appropriate 8. Chair Academic Misconduct Panels 9. Keep records of all academic offences on Student Records 10. Produce monthly reports for Faculty Deans, and Annual Report for Academic Board of all Category academic offences.
Learning Support Service (LSS) and Centre for Academic Practice Enhancement (CAPE) 1. Raise awareness of resources and support for study skills, academic writing and plagiarism prevention 2. Provide training and support to both staff and students in all areas of academic integrity (LSS & CAPE) 3. Administer and provide guidelines in the use of any plagiarism deterrent software (LSS) 4. Support academics in the use of the plagiarism software (CAPE)
Middlesex University Student Union 1. Raise awareness of resources and support for study skills, academic writing and plagiarism prevention. 2. Provide advice and guidance to students who have received an allegation of misconduct, and where necessary accompany students to panels of investigation. 3. Provide a student (normally a Sabbatical Officer) to sit as Panel member on panels of Investigation.
3 Throughout this policy the role of Secretary to Academic Board may be delegated to a senior manager (normally the Deputy Academic Registrar) reporting directly to the Secretary to Academic Board.
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Procedures
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A Initial Procedures
1 Formal written examinations: a) Where an invigilator suspects a candidate of infringing examination room rules (section K) they shall, if possible in the presence of another invigilator to act as witness to the action taken: i. Confiscate any unauthorised material in the possession of the candidate; ii. endorse the candidate’s script on the front cover with a note of the time when the alleged infringement is discovered. In the case of suspected collusion they should endorse the script of each candidate involved. Wherever possible they should require another invigilator to act as witness by countersigning the endorsement; iii. issue a new examination script booklet to the candidate(s) in question, clearly instructing them to continue (not to restart) the examination; iv. inform the candidate(s) in question, at the end of the examination, that a report of the incident will be submitted to the Academic Misconduct Team; v. complete an Infringement of Exam Rules Report detailing the incident, and giving the opportunity to the student to comment on the report, and both invigilator and student sign and date it. vi. enter details of the incident on the invigilator’s report; vii. report the allegation to Academic Misconduct Team for processing.
b) Where an internal or external examiner suspects a candidate of infringing examination room rules they shall: i. attach a cover note to the script detailing the alleged infringement; ii. report the allegation to the Academic Misconduct Team for processing.
2 Assessed coursework (including oral examinations, exhibitions, performances, assignments): a) Where an internal or external examiner suspects a candidate of contravening the regulations in assessed coursework, they shall, where appropriate: i. endorse the candidate’s work on the front cover, or as appropriate, with a note detailing the location of any plagiarised passages or evidence of collusion and appending sources where appropriate; ii. Discuss the allegation with the Departmental Academic Integrity Tutor (AIT)
3 Initial Investigation of assessed coursework a) If the AIT confirms Category A misconduct, the student should be called in to meet with the Module Leader and/or AIT and be given support and guidance, along with written advice of where they can seek help (eg Learning Enhancement Team)
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b) Records of Category A misconduct offences should be reported by the Department to Academic Registry Academic Misconduct Team for monitoring purposes.
c) If the AIT confirms Category B – D misconduct the case should be referred to the Academic Misconduct Team for investigation. The deadline by which evidence supporting an allegation of academic misconduct to be submitted by the Department should normally be no more than one month after the completion date for that component of assessment.
Please note: If a viva voce assessment of the student is considered appropriate before an allegation is reported to the Secretary to Academic Board, it must not be treated as a formal hearing to consider academic misconduct.
d) Exceptionally, where serious academic misconduct is discovered after the deadline for submission of an allegation of academic misconduct, an allegation may be pursued retrospectively under these procedures. Where a student has already graduated, the outcome may result in the revoking of a qualification already awarded.
e) Whilst an investigation is being carried out, the Assessment Board may note the incident and defer judgement.
A holding grade of U (allegation of academic misconduct under investigation) should be entered by the Academic Misconduct Officer on the student’s module record (for cross-reference with other alleged infringements).
f) To proceed with an investigation into an allegation of academic misconduct, the following where appropriate should be submitted to the Academic Misconduct Team:
For Examinations (Examinations Manager) a. the student(s)’s name and number; b. a report of the incident; (use the Form: Academic Misconduct Allegation) c. the invigilator’s report; d. originals of scripts involved in alleged infringement of examination room rules; e. copy or original of unauthorised material used in an examination;
For Coursework (Module Leader) f. Completed Academic Misconduct Referral Form g. copy or original work with plagiarised passages marked; h. copy of source material with passages which have been plagiarised marked; i. summary of any informal interview with the student regarding the incident (it is preferred that no interview takes place before a written allegation is put to the candidate by the Secretary to Academic Board); j. notes of any viva that has taken place. k. copy of the instructions given to the candidate regarding the component and a copy of the referencing instructions given to the candidate;
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B Procedure for investigation by the Academic Misconduct Team
1. As soon as reasonably practicable following receipt of any allegation and supporting documentation, the Academic Misconduct Team shall decide if there are reasonable grounds at first sight to suggest the candidate contravened assessment regulations.
2. If the Academic Misconduct Team determines there are no reasonable grounds, they shall request the Assessment Board to consider the work on its academic merits and remove all record of the alleged misconduct from the student’s record.
3. If the Academic Misconduct Team determines there are reasonable grounds to suggest the candidate has contravened the regulations in assessment, they shall write to the student(s) concerned: a. To put the allegation. b. If appropriate, to enclose copies of any evidence or report. c. To request a written statement to explain how the allegation may have arisen, stating any mitigating circumstances which may be taken into account when considering a penalty (authenticated evidence to be provided where appropriate). d. To request a reply within 10 working days of the date on which the letter is sent and e. explaining the consequences of failure to reply. f. To refer to guidance notes on myUnihub and the MDXSU Student Support Service
4. Student Response a. If a written reply to the allegation is not received from the student within 10 working days of the date on which the letter is sent, or if the student replies accepting the allegation, the Academic Misconduct Team shall report accordingly to the Secretary to Academic Board and recommend an appropriate penalty to be communicated to the Deputy Dean as Chair of the Faculty Assessment Board.
b. For Category B and C offences, where the penalty does not involve retaking a module, the Secretary to Academic Board will have the authority to impose the penalty and inform the student and Chair of the Faculty Assessment Board of the outcome.
c. If the student does reply within the time limit denying the charge the Secretary to Academic Board shall consider the allegation in the light of the students response and in consultation with the Academic Integrity Tutor and/or other appropriate members of staff in order to decide whether to dismiss the allegation, or to proceed and to convene a Panel of Investigation.
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C Panel to investigate the allegation of academic misconduct
1. Following B4c above, and if appropriate, the Secretary to Academic Board shall convene a Panel of Investigation which shall consist of two members of staff drawn from Senior staff of the University – including Deputy Deans; Heads of Department; Directors of Programmes; together with one student from MDXSU. a) Staff involved in the assessment of the student shall be required to attend as witnesses. b) The Chair of the Panel shall be the Secretary to Academic Board. For panels held overseas, the role of Chair may be delegated. c) No member of staff who has been involved in teaching or assessing the student shall be eligible to serve on the Panel. d) The student will be given 10 working days’ notice, wherever possible, of the date, time, place and Panel membership, together with any documents to be consulted by the Panel. e) The student may object to the appointment of members of the Panel and to the date giving grounds for the objection. However, any change to the arrangement is solely at the discretion of the Chair. f) Due notice of the Panel of Investigation meeting will be considered to have been given on sending the notice and supporting information to the student’s last recorded email address. At the discretion of the Panel the case may then be heard whether or not the student attends the meeting.
2. All proceedings and papers associated with the meeting shall be strictly confidential to those invited to attend.
3. The student shall have the right to be accompanied by a companion and to submit oral or written evidence to the meeting. Legal representation is not allowed at a Panel meeting.
4. Procedure for the Panel of Investigation in session a) The Panel of Investigation may not be held in the absence of the Secretary to Academic Board b) The Chair has discretion to organise the meeting as they see fit in order to achieve the principal aims of a hearing: i. to clarify evidence as necessary by questioning those who have submitted it; ii. to enable the student to dispute the allegation; iii. to enable the Panel to reach a decision.
5. Mechanical, electrical or electronic recording by any means shall be prohibited.
6. The Panel shall consider its decision in private after the evidence has been heard and shall reach a decision by majority vote, in the light of the evidence presented and on the
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balance of probabilities, whether the student infringed assessment regulations. If the votes cast are equal, the Chair shall have a second or casting vote.
7. The student and their companion shall normally be recalled for the Chair to inform them of the decision of the Panel which will be in the form of a recommendation to the Assessment Board. The recommendation in writing will be sent to the student normally within five working days of the Panel meeting.
D. Decision of the Assessment Board
1. Where an allegation of academic misconduct is not sustained following investigation, the work shall be assessed on its academic merit, and all record of the alleged misconduct shall be removed from the student’s record.
2. Where an allegation of academic misconduct is sustained, either by admission of the student or following investigation, the Assessment Board shall: a) receive the recommendation of the Secretary to Academic Board or Panel (except when B4b applies) and decide on a course of action; b) report its decision to the Secretary to Academic Board for recording and monitoring purposes. c) Should an Assessment Board agree that a student be expelled from the University then the Chair will inform the Secretary to Academic Board. The Secretary to Academic Board will issue the notification of expulsion. Copies of the notification shall be sent to the appropriate Dean of Faculty and President of Students Union. d) Any reassessment following the Assessment Board’s decision to fail the student in one or more units of assessment shall be at the absolute discretion of the Assessment Board under the programme assessment regulations.
3. A student may appeal against the decision of the Assessment Board to impose a penalty. Such an appeal will be made through the established appeal procedures and must be received by the Secretary to Academic Board within 10 working days of the decision being issued. The only subsequent involvement of the Secretary to Academic Board will be to refer the appeal for decision to a senior manager with appropriate academic background, outside the Faculty/School to which the student belongs. a) Normally an appeal may be made on the following grounds: i. That there is new and relevant evidence which the student was demonstrably and for the most exceptional reasons unable to present to the Secretary to Academic Board or Panel of Investigation meeting. ii. That the procedures were not complied with in such a way that it might cause reasonable doubt as to whether the result would have been different had they been complied with.
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iii. That there is documented evidence of prejudice or bias on the part of the Secretary to Academic Board or by one or more members of the Panel of Investigation. iv. That the penalty imposed exceeds the maximum penalties listed in Table F5.
E. Guidelines for penalties for Academic Misconduct (Regulation section F4)
a) The minimum penalty imposed shall normally exceed that which would follow if the student had merely failed the assessment. b) The penalties listed in Table F5 must be taken as indicative of the maximum penalties which may be imposed. c) All confirmed offences must be recorded on the student’s record as grade P. This grade to remain throughout the student’s registration at Middlesex University and to be replaced on formal documents by grade 20. d) All records of disproved offences must be deleted from the student record. e) A student may appeal against the decision of the Assessment Board to impose a penalty. (see D3 above)
F5 Categories and Penalties
Category Examples Key Indicators Action CATEGORY Reproducing an existing concept The student has not yet learnt about Tutorial support and guidance A or idea unintentionally the importance of referencing or has to help the student understand Minor Failure to adequately reference misunderstood the referencing or what is and is not acceptable Misconduct sources, including incomplete or paraphrasing principles and incorrectly cited bibliographies, The student’s behaviour appears Written advice for the student footnotes and/or quotations unintentional on where they can seek help Several sentences of direct The student’s behaviour might be (such as LET) copying without acknowledging the intentional but on an insignificant Warning regarding penalties for source scale Academic Misconduct offences Several instances of inappropriate The student is in 1st year of or unacknowledged paraphrasing university education Unacknowledged proof reading by The student is not used to UK another person academic culture Unacknowledged help with English language accuracy
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CATEGORY Several paragraphs of direct The student’s behaviour appears Normally a mark of P for that B copying without acknowledging the intentional but on a small scale module with the opportunity to Moderate source (including one’s own The student’s behaviour will not resubmit the affected Misconduct previously submitted work on have a significant impact on their component. Resubmitted another assignment) final award component will be capped at 16 Several paragraphs of if passed. unacknowledged paraphrasing of Where the student has already another person’s thoughts, ideas been given the opportunity to or text. resubmit a failed component, the An assignment that has been Board will normally, subject to translated into English by another Programme Regulations, award person P for the module with the An assignment that has been opportunity to repeat the edited by another person module, or an alternative. All Deliberately submitting the same repeat, or alternative modules piece of work for assessment for will be capped at 16 and more than one assignment. charged full fees. Collusion Warning that further offences will Repeated Minor Misconduct, have serious consequences for particularly if the student has been final qualification previously reprimanded.
CATEGORY Large sections of unacknowledged The student’s behaviour appears Normally a mark of P for that C paraphrasing of another person’s intentional and on a significant scale module with the opportunity to Serious ideas or text The student has intended to deceive resubmit the component. The Misconduct Presentation of the work of other the person marking the work module will be capped at 16 if students without The student would benefit the resubmission is passed. acknowledgement substantially from the offence Where the student has already Presentation of the work of The student’s behaviour would been given the opportunity to commercial or industry significantly compromise the integrity resubmit, or for substantial practitioners without of the University’s awards plagiarism in a project or acknowledgement The student may have been warned dissertation, the Board will Deliberate falsifying of data or and/or reprimanded for previous normally, subject to Programme using another person’s work attempts to deceive. Regulations, award P for the without permission module with the opportunity to Breach of Examination Room rules repeat the module, or an Conspiring or colluding with others alternative. All repeat, or to commit any of the above alternative modules will be Repeated Moderate and/or capped at 16 and charged full Serious Misconduct, particularly if fees the student has been previously reprimanded Or, for the most serious False declarations in order to misconduct: receive special consideration by Assessment Boards, including A mark of P for all modules at deferrals and requests for that level/stage with the exemption from work. opportunity to repeat the Level/stage. All repeat modules will be capped at 16 and charged full fees. Exceptionally, the Board may, at its discretion and for reasonable cause, decide that a candidate may not be reassessed.
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CATEGORY Submitting an assignment Any offence in which the offender A mark of P for that module D purchased or downloaded from the commits physical violence, and repeat Module with new Gross internet. malicious abuse, theft, fraud or registration and full fee payable Misconduct Commissioning another person to other fundamental breach of trust, OR produce a piece of work. including substantial plagiarism in a Award lower level qualification Theft of the work of other students postgraduate dissertation, OR Theft of the work of commercial or purchasing or commissioning of Expulsion industry practitioners work, will be regarded as gross Revoking a previously awarded Copyright Theft misconduct and may therefore lead degree Fraud, including impersonation to expulsion. Also see Student and misrepresentation of identity conduct and discipline rules. Acts of Violence or vandalism Breach of Examination Room Rules Conspiring or colluding with others to commit any of the above Repeated Serious Misconduct, particularly if the student has been previously reprimanded
Note: All cases will sit on a sliding scale of severity. There will be occasions when the misconduct is normally considered minor, but the extent of the deliberation and intention to deceive is such that it fits the criteria of serious misconduct. As a result the examples given should be used as a guide to help staff identify procedures, but there will always be an element of academic judgement in determining the level of misconduct and the appropriate action to take.
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Appendix 1 – SAMPLE COVER SHEET
Assessment Submission Sheet
Student Name:
Student No:
Declaration of Academic integrity:
1. I confirm that this is all my own work and that any information copied in part or full including references and quotations from both primary and secondary sources have been fully identified and properly acknowledged in line with the Guidelines on Referencing and Citation Style of the Module. 2. I have read the regulations relating to academic misconduct and submit this work as my own in line with those regulations. https://www.mdx.ac.uk/__data/assets/pdf_file/0027/424179/Section-F.pdf 3. I understand that my work may be compared against the work of others for the purposes of detecting plagiarism and collusion. When software is used for this purpose, I am aware this will mean it will be held on a (secure) external database for the sole purpose of detecting plagiarism. When requested by the module tutor, I agree to provide an electronic copy of the work. 4. This work has not been submitted by me previously towards any credit bearing component of any award. 5. I have read the 'Confidentiality Statement' as it relates to practical assignments in my programme handbook (where appropriate) and have ensured that my assignment complies with this statement
Please enter your name here to confirm adherence to the above:
Signed:......
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15.6 Student Notes for Guidance for allegations of Academic Misconduct
The Assessment Board is concerned that you appear to have been academically dishonest in work submitted for assessment and therefore needs to investigate the situation.
These notes are to help explain the procedures that will be followed, and to give you advice on the course of action you need to take.
ACADEMIC MISCONDUCT: DEFINITIONS AND REGULATIONS Academic misconduct (cheating) in assessments is where a student gains, seeks, attempts or intends to gain advantage in relation to assessments or to aid another to gain such an advantage by unfair or improper means.
Academic misconduct is subject to disciplinary action. Definitions and the University’s regulations governing Academic Misconduct can be found in the Policy and Procedures for Academic Integrity and Misconduct.
Here are some examples. This is not an exhaustive list. Plagiarism using extensive unacknowledged quotations from, or direct copying of, another person’s work and presenting it for assessment as if it were your own effort.
Collusion working with other students (without the tutor’s permission), and presenting similar or identical work for assessment.
Copying consciously presents as their own work material copied directly from a fellow student or other person without their knowledge. Fabricating or falsifying data Fabricating or falsifying data to include presenting work that has not taken place. Purchasing or commissioning Either purchasing of work for an assessment from the Internet (essay mills) or commissioning someone else to complete an assessment. Infringement of Examination Room Rules Communication with another candidate, passing notes to another candidate, taking notes to your table in the examination room and/or referring to notes during the examination.
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A full list of what the University considers to be academic misconduct can be found in the Policy and Procedures for Academic Integrity and Misconduct.
Your progress as a student at Middlesex University until the matter is resolved You will be temporarily awarded a U grade (“under investigation”) for the module. The decision by the Assessment Board regarding your progression will be temporarily deferred. However, you may enrol and continue on your programme of study in which you are advised to take all scheduled assessments.
For advice on resitting an assessment before the final decision has been made, refer to Appendix 1, on page 7.
WHERE TO GET ADVICE It is recommended that you speak to either the Programme Co-ordinators or the Quality Office team (particularly if you are opting to deny the allegation). Confidential counselling is available from the Counselling Service. Your Programme Co-ordinator can give advice about your progress at both academic and personal level.
WHO IS TOLD AN ALLEGATION HAS BEEN MADE Normally: Deputy Dean, Chair of Assessment Board or equivalent; Academic Integrity Tutor; Your Campus Programme Coordinator, Module Leader and Module Tutor; The Secretary to Academic Board (or nominee); Academic Misconduct Officer in the Academic Registry; Quality Manager in Dubai; Members of the Panel of Investigation, should one be called.
THE ALLEGATION LETTER You will receive a letter giving details of the allegation, and a copy of part or all of the evidence of the alleged academic misconduct from the Dubai campus on behalf of the Secretary to Academic Board, in London.
ACTION TO TAKE FOLLOWING THE ALLEGATION For the allegation against you to be upheld, the University does not need to prove that you deliberately intended to be academically dishonest nor that you would have gained unfair advantage over other students. The University considers it to be your responsibility to guarantee the quality of the work submitted for assessment and to ensure that you are not involved, through negligence or foolishness, in any behaviour which can be interpreted to be an infringement of the assessment regulations.
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However, the University is concerned that students are given the opportunity to answer the allegation.
This is the action you can choose to take: You may wish to accept the allegation – that through foolishness, negligence or deliberate intent, you were guilty of academic misconduct. If so, choose Action A
You may wish to deny the allegation – that you have not infringed the Regulations of the University. If so, choose Action B
You are required to complete the ‘response box’ on the ‘response form’ to indicate the action that you choose.
If you choose not to reply to the allegation within the permitted deadline – this will be regarded as accepting the allegation. The Secretary to Academic Board (or nominee) will, dependent on the reply from any other student that may be involved, recommend an appropriate penalty to the Chair of the Faculty Assessment Board.
RESPONDING TO THE ALLEGATION LETTER
Accepting the Allegation Action A This is the option you take if you are accepting the allegation.
Denying the allegation Action B This is the option you take if you are disputing the allegation that you were academically dishonest in the assessment.
If choosing to deny the allegation, it is recommended that you speak to either your Programme Co-ordinators, or the Quality Office team.
Complete the response form including as much information as possible on the grounds of your denial. Note: to simply state that it was not deliberate action is not an acceptable reason for disputing the allegation.
It will be at the discretion of the Secretary to Academic Board (or nominee) if your denial is accepted. It may be necessary to hold an Academic Misconduct Panel of Investigation to further investigate the case.
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PENALTIES What happens if you accept the allegation (Action A or no response) After the ten working days deadline, the Secretary to Academic Board (or nominee), will advise on an appropriate penalty to recommend to the Chair of the Faculty Assessment Board. S/he will decide which of the categories of offence it falls in to by comparing with the guideline criteria, in Section F of the regulations, as outlined below:
Category B (Moderate Misconduct) Standard penalty: a) Fail module, grade P* awarded; b) I) Resubmit the component of assessment in which the resubmitted component will be capped at maximum 16. Or Where the student has already had a resubmission opportunity due to failure of the component, the penalty applied will be, (subject to Programme Regulations): II) Repeat the module, or an alternative module in which the repeated or alternative module will be capped at maximum 16 (and charged full fees**) c) Warning that further offences will have serious consequences for the final qualification.
Category C (Serious Misconduct) Standard penalty: a) Fail module, grade P* awarded; b) I) Resubmit the component of assessment in which the module will be capped at maximum 16. Or Where the student has already had a resubmission opportunity due to failure of the component, the penalty applied will be subject to Programme Regulations. II) Repeat the module, or an alternative module in which the repeated or alternative module will be capped at maximum 16 (and charged full fees**)
Or, for the most serious misconduct: a) Fail module, grade P* awarded for all modules at that level/stage; b) Repeat the modules in which all repeated modules will be capped at maximum 16 (and charged full fees**) Or Exceptionally, it may be decided a candidate may not be reassessed. c) Warning that further offences will have serious consequences for the final qualification.
Category D (Gross Misconduct) Standard penalty: a) Fail module, grade P* awarded. either: b) I) Repeat module/s with new registration (and charged full fees**) Or
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II) Award lower level qualification Or III) Expulsion Or IV) Revoking a previously awarded degree
*P grade denotes Academic Misconduct Upheld – the P grade will be replaced by a grade 20 on the final Diploma Supplement. ** Payment for the module is not part of the penalty, but is normal practice when re-registering to retake modules.
What happens if you deny the allegation (Action B) If your explanation is accepted: The case will be dropped, your work will be marked and all record of the allegation will be removed from your file; The Assessment Board will inform you of the grade awarded to you.
If your explanation is not accepted: Further investigation will be undertaken; A Panel of Investigation will be arranged.
PANEL OF INVESTIGATION If you deny the allegation, and your explanation is not accepted by the Assessment Board, the case will be forwarded to the Secretary to Academic Board in London, who will consider holding a Panel of Investigation, to which you will be required to participate. As it is not feasible for you to attend in person, in London, the Panel will take place at your campus in Dubai. If you do not participate, the Panel may hear the case without you.
Panel membership will consist of senior staff of the University. Also present are staff involved in the assessment from the School. You may bring a companion to the meeting; a member of the University (ie a student or member of staff). No legal representation is allowed. At the meeting you will have the opportunity to describe how you prepared your work, any special circumstances which caused this allegation to be made, and answer questions put to you. After the evidence has been heard, the Panel will consider its decision in private. This decision will be recommended to the Chair of the Faculty Assessment Board. You will be notified of the decision, normally within 5 working days of the Panel.
See penalties as described above.
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MAKING AN APPEAL AGAINST THE FINAL DECISION OF THE ASSESSMENT BOARD Full information on making an Appeal can be found at http://unihub.mdx.ac.uk/yourstudy/assessment-and-regulations/appeals
You may appeal against the decision of the Assessment Board. Such an appeal is to be made through the established appeal procedures.
Normally an appeal may be made on the following grounds: That there is new and relevant evidence which you demonstrably and for the most exceptional reasons were unable to present during the investigation. This may include evidence in mitigation. That the procedures were not complied with, in such a way that it might cause reasonable doubt as to whether the result would have been different. That there is documented evidence of prejudice or bias on the part of one or more members of staff.
APPENDIX 1 Resitting an assessment before the final decision has been made by the Assessment Board
If the grade of U has been temporarily given for a first attempt at an assessment, and while the investigation is still taking place, you are entitled to and advised to resit the assessment at the first available opportunity. However, this is your decision.
When making this decision, you should consider the following: A grade will not have been given to your work, and so it is unknown whether you would have passed or failed. A resit is taken without prejudice to the outcome of the case. For examinations: if you decide to wait until the investigation is complete, the case is not upheld, then find you have failed the examination, you will have to wait until the normal scheduled examination period to resit, and this may delay your progression. For coursework: if you decide to wait until the investigation is complete, the case is not upheld, then find you have failed the work and the resubmission deadline has passed, it may be possible that a special arrangement could be made for you to complete a reassessment, if necessary, following the outcome of the case.
If you decide to take the first opportunity to resit before the final decision has been made, you should note the following:
The results of this resit will be withheld pending the outcome of your case.
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If the allegation is not upheld: a) the original result, if passed, will stand; or b) the original result, if failed, will stand, and the resit result will stand.
If the allegation is upheld: a) the original result will be replaced by a P grade; and b) the resit grade will stand; or c) the resit will be disallowed and the grade annulled.
If you decide to take the first opportunity to resit: For an examination You must refer to UniHub for a copy of the examination timetable; For coursework You must contact your Programme Co-ordinator or Module Tutor to confirm that you will be taking the reassessment and check what is required for this resubmission.
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15.7 Safeguarding Policy
1. Introduction
1.1. Middlesex University Dubai is committed to providing a safe and secure environment for all students, employees and individual visitors who access its facilities and services. The University acknowledges its particular responsibility to safeguard the wellbeing of under-18s and adults at risk engaged in the range of the University’s activities. This is achieved by ensuring that there are appropriate arrangements in place to enable the University to discharge its duty to provide a safe and secure environment, to prevent abuse, and to respond appropriately to suspected or reported abuse of under-18s or adults at risk. Outside the University: Placements in schools, nurseries, children’s activities where it is not guaranteed that there will be direct supervision at all times, mentoring outside of a supervised setting. Inside the University: events for individual or groups of children/young people who are not being supervised by a teacher/parent.
1.2. This policy is intended to give a framework for employees in the unlikely event that a safeguarding issue arises and to provide a framework to help the University prevent occurrences.
1.3. This policy recognises that under 18s study at the University and hence this policy has been written.
2. Scope
2.1. The University: - believes that people, whatever their age, gender, disability, ethnic origin and religious belief, have the right to protection from abuse, and a right to be safe in the activities that they choose, - acknowledges its particular responsibility to safeguard the wellbeing of under-18 - year olds and adults at risk, - is committed to providing a safe and secure environment for all university members who access its facilities and services, - recognises its duty to help university members, through guidance, support and training, to understand their responsibilities to minimise the risk of harm and exploitation of under 18s and adults at risk, and where possible, to act to prevent situations where abuse or neglect might arise or be alleged. - accepts its responsibility to safeguard under 18s and adults at risk who participate in University life - including registered and enrolled students as well as those who come onto university premises for organised activity. This protection covers (not exclusively): Abuse and Harassment (including e-safety).
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2.2. For the purposes of this policy, the term “university member” is used to describe anyone at the university (or approved to work with the university, by the university) who is engaged in working with children, or adults at risk, whether as an employee, interns, volunteer, contractor, visitor or student. It also includes staff working for services that are outsourced by the University such as cleaning and security services, whereby the University will require adherence to the relevant laws of the United Arab Emirates (UAE) and will ensure that records of valid passports and UAE residency visas are maintained.
2.3. The definition of a “child” in child protection guidance is anyone who has not yet reached their 18th birthday. In this document, such individuals are referred to as “under-18s”.
2.4. The definition of an adult at risk is an adult who needs community care services because of mental or other disability, age or illness and who is, or may be, unable to take care of themselves against significant harm or exploitation.
2.5. Safeguarding is described as putting in place “arrangements to take all reasonable measures to ensure that risks of harm to children or adults at risk are minimised”.
2.6. Research projects or programmes involving children and adults at risk require Ethics Committee approval to ensure compliance with statutory requirements and best practice guidelines.
3. Approach to Reducing Risk
3.1. Middlesex University Dubai aims to maintain the highest possible standards to meet its social, moral and legal responsibilities to protect and safeguard the welfare of children and adults at risk with whom the University’s work brings it into contact. The University puts this into practice through the following actions:
3.2. The appointment of a Lead Safeguarding Officer (Deputy Director or Nominee) who will be responsible for: - Leading on the implementation and promotion of this Policy; - Ensuring that the Policy is monitored and reviewed in accordance with changes in legislation and guidance on the protection of children and adults at risk; - Acting as the main contact within the University for the protection of children and adults at risk, including where deemed appropriate, for communicating with parents and legal guardians; - Ensuring that appropriate University Members are provided with information, advice and training on the protection of children and adults at risk; - Establishing and maintaining contacts with the relevant local authorities and Police;
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- Maintaining confidential records of reported child abuse cases and action taken; - Ensuring data is used intelligently to prevent future incidents.
3.3. The appointment of Deputy Safeguarding Officers (DSOs) who may be nominated to deputise for the Lead Safeguarding Officer; as appropriate.
3.4. The University, through the HR Department, will train and supervise appropriate University Members to adopt best practice to safeguard and protect children and adults at risk from abuse and to minimise risk to themselves. This includes providing adequate information on this Policy as part of the induction process for any new University Members.
3.5. The HR Department will have a duty to ensure adequate training and information is provided.
3.6. The Disciplinary Committee will consider safeguarding concerns in cases that involve under-18s.
3.7. Where appropriate, breaches of this Policy and/or allegations of misconduct concerning children and/or adults at risk and/or abuse of children and/or adults at risk will result in the University invoking its Disciplinary Procedure in respect of staff or students.
4. Safeguarding Procedure
4.1. This policy should be read in conjunction with Middlesex University Dubai’s Cause for Concern Procedure.
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15.8 Cause for Concern Procedure
Introduction
These guidelines are derived from a similarly titled procedure in place at Middlesex University London. The purpose of the Cause for Concern Procedure is to provide all Middlesex University Dubai campus staff with simple and clear guidance on what to do should they be concerned about a student. The Cause for Concern Procedure should be followed for concerns such as health, wellbeing, conduct, safety or vulnerability which can affect a student’s academic engagement. Concerns relating to academic engagement, such as, achievement, attendance, falling grades or academic misconduct should be referred to existing policies and procedures. This procedure seeks to provide some good practice guidance for staff in dealing with incidents and scenarios which may be deemed to be of significant concern.
Procedure
The Cause for Concern Procedure comprises three stages and acts as an over-arching procedure directing staff, following referral, to the most appropriate University policy or procedure, namely: Fitness to Study Policy; Code of Student Conduct and Discipline Rules; Safeguarding Policy/Procedure
Stage 1 – Identification of a concern A member of staff identifies a concern due to the actions or behaviour of a student; depending upon the nature of the concern (health, wellbeing, conduct, safety or vulnerability) referral should be made as described in stage 2 of the procedure. If situation is deemed to be an emergency, staff should contact: Campus Security or First Aid Officers via the Reception: +971 (0)4 367 8100 or +971 (0)4 375 1212; or external Emergency Services by dialling 999.
Stage 2 – Referral, information gathering and decision If the concern relates to health or wellbeing or safeguarding the staff member should contact one of the following for advice:
Named Officer Job Title Department Telephone E-mail Ms Suzannah Coordinator Centre for 04 361 2755 s.fernandes Fernandes Academic Success @mdx.ac.ae Ms Siobhan Learning Centre for 04 374 8982 s.mcniff McNiff Disability Academic Success @mdx.ac.ae Counsellor
The named officer will gather information, brief senior school/service staff and take the decision
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to proceed to stage 3 and to follow either the: Fitness to Study Policy; Code of Student Conduct and Discipline Rules; Or decide that no further action is required.
If the concern relates to non-academic misconduct (violations of disciplinary codes of conduct) the staff member should contact one of the following for advice:
Named Officer Job Title Department Telephone E-mail Ms Claudia HR Manager Executive Office 04 367 8130 c.maher Maher @mdx.ac.ae Ms Evangeline Executive Executive Office 04 374 8446 e.reyes Reyes Office @mdx.ac.ae Assistant
The named officer will investigate the incident which led to the concern, brief senior school/service staff and take the decision to proceed to stage 3 and to follow either the: Code of Student Conduct and Discipline Rules; Fitness to Study Policy; Or decide that no further action is required.
Stage 3 - Follow University Policy or Procedure If the concern relates to health, wellbeing or non-academic misconduct then stage 3 of the cause for concern procedure is the Fitness to Study Policy or the Code of Student Conduct and Discipline Rules, as determined at stage 2.
If the concern relates to safeguarding, the Safeguarding Policy/Procedure may be followed which may lead to external referral.
Each University Policy has an appeal option and a return to study option.
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15.9 Fitness to Study Policy
1. Purpose and Scope
This policy applies to the Dubai campus of Middlesex University and is derived from a comparable policy that applies to its UK-based provision. The Fitness to Study policy is intended to address concerns that a student’s health is disrupting their own studies, the studies of others or is placing unreasonable demands on staff or other students. The term “fitness to study” as used in this policy encompasses all aspects of university life (including within student accommodation / halls of residence) and not just the student’s ability to engage with their studies. The University seeks to maintain an environment which is safe and conductive to teaching, learning and research and the well-being of all.
The policy allows for an agreed way for the student to continue their studies with appropriate support or to take a break from their studies without academic consequences until they are fit to return to study.
The University has a responsibility to ensure a safe and comfortable environment for staff and students and so in the rare circumstance in which a student is not in a position to identify their own deterioration in health or well-being, the policy will allow the University to intervene for the wellbeing of the student and the wider University community. The Fitness to Study policy may be used in cases where a health condition has not been diagnosed or when the University has not been notified of the diagnosis.
The policy will only be invoked in instances of a serious or potentially serious nature as it is recognised that the usual support services available to students will be used before any response is made in line with this policy.
Depending on the level of concern, the Cause for Concern procedure will invoke the Fitness to Study policy at any of the three levels detailed below.
All actions under the Fitness to Study policy will be guided by the following principles: To act in a fair and proportionate manner when dealing with vulnerable individuals; To consider relevant professional advice and guidance where appropriate; To comply with legal duties and responsibilities; To safeguard the needs of staff and students affected by inappropriate behaviours; To consider the impact of any breaks in study holistically and provide appropriate, advice, information and guidance to those concerned.
This policy is complementary to, but does not replace the Code of Student Conduct and Discipline Rules, or the Safeguarding policy.
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2. Support for Students during the process
Students with physical or mental health difficulties will be encouraged to avail themselves of support from the Centre for Academic Success and the Student Counselling Service. Where possible, these services will be accessed before the Case Review meeting is called.
Students may invite a friend, family member to accompany them to the Case Review meeting and / or the Fitness to Study Panel. The University welcomes relevant Healthcare or Social care professionals who wish to accompany students to Fitness to Study meetings. Any other representative (such as a Legal Adviser) would not usually be allowed without express advance permission. Students are required to inform the panel of anyone who will be accompanying them. To avoid a potential conflict of interest, members of staff may not accompany students or act as the student’s representative during the Fitness to Study process. Students with disabilities may be accompanied by a Support Worker, if required.
3. Confidentiality
When the Fitness to Study Policy is invoked, staff will act with regard for the expectation of an appropriate level of student confidentiality. Any personal information that is disclosed will be handled and stored as sensitive data.
If the student chooses not to provide their consent this decision should be respected in most instances. In this scenario, the implications of nondisclosure in terms of additional support should be made clear. However, there exist rare occasions when the student’s consent is withheld, or it is impracticable to try to obtain it, when confidentiality may be broken. These include: When the student’s mental health has deteriorated to the extent of threatening his/her personal safety; When the student is at risk of serious abuse or exploitation; When the student’s behaviour is adversely affecting the rights and safety of others; Where the member of staff would be liable to civil or criminal procedure if the information were not disclosed (e.g. if a crime had been committed); Where the student is either under 18 years or a vulnerable adult (see University Safeguarding Policy).
Staff should first consult with the Centre for Academic Success staff, if they believe there is a need to break the commitment to confidentiality. Initial discussion should not identify the student until the grounds for breaking confidentiality have been established and agreed upon.
4. Level 1 – Informal Intervention
The nominee of the Director/Deputy Director is responsible for chairing the meeting at level 1 and ensuring a conclusion is reached at this level.
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Any concerns about a student’s fitness to study should initially be raised through the Cause for Concern procedure. This may result in a referral to Level 1 of the Fitness to Study procedure.
At this level the Director or the Deputy Director will be made aware of the concerns and through the Cause for Concern procedure and will appoint the Campus Programme Coordinator or the Module Coordinator to invite the student in for an informal discussion. However if the concern arises within the Halls of Residence then the Accommodation Manager should take the lead in consultation with the student’s school. The staff members can request advice from the Centre for Academic Success or the Student Counsellor. The meeting should be held as soon as possible once the concerns have been raised.
This discussion will be supportive in nature and will communicate to the student the precise nature of the behaviour that has caused concern to have been raised.
During the discussion the student will be given an opportunity to share any mitigating circumstances or previously undisclosed medical history and they will be provided with information on the support available within the institution and how it can be accessed. Where it is appropriate an action plan and a review period should be agreed.
A letter recording the meeting, issues and agreed actions will be sent to the student within seven days of the meeting.
At the end of the agreed review period, the case should be reviewed by the Deputy Director. If the concerns for the student’s fitness to study have significantly reduced or been eliminated, then a decision of ‘no further action’ can be agreed. If however the concerns remain then the case should be referred to Level 2 of the Fitness to Study policy.
5. Level 2 – Case Review Meeting
The Deputy Director (or nominee) is responsible for chairing the Case Review Meeting (at level 2) and ensuring a conclusion is reached at this level.
Level 2 is a second level intervention to be used when: Level 1 has not been successful; the student has not kept to the action plan agreed; or the student’s conduct or circumstances indicates that further intervention is required. Behaviours triggering a case review meeting may include: complaints from other students regarding behaviour continue to be made; a significant concern for academic achievement is held; instances where by the student refusing to access support and/or exhibits behaviour that gives increasing cause for concern e.g. repeated missed appointments, disengaging with study, social withdrawal.
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A Level 2 intervention normally comprises a formal case review meeting with the student initiated by the Campus Programme Coordinator or authorised nominee. The Campus Programme Coordinator or authorised nominee should inform the Deputy Director of the requirement to instigate Level 2 of the Fitness to Study policy. The student shall be given reasonable written notice of the meeting. The letter or email shall inform the student: of the meeting under the Fitness to Study Policy and the nature of the meeting is supportive; of the purpose of the meeting and request any necessary detailed information and documentation including, if appropriate, medical evidence; that they can be accompanied by a friend/ supporter/ representative.
The meeting shall normally include the Campus Programme Coordinator, Head of the Centre for Academic Success, the Student Office Manager and the Human Resources Manager. Other members of staff may be invited but attendance should be limited to those that can contribute to a possible solution or be there for the purpose of taking notes.
The meeting shall normally proceed if the student does not attend or engage in the process and the meeting may normally consider the case even if the student has not provided requested evidence.
The purpose of the meeting will be to ensure that: the student is made fully aware of the nature of the concerns which have been raised, the student’s views are heard and taken account of; the best way to proceed is agreed upon and the student is fully aware of the possible outcomes if difficulties remain.
The conclusions drawn from the content and nature of the discussion shall determine possible outcomes. The outcome shall, if serious concerns remain, normally lead to an action plan to address and remove the serious concerns including the provision of any appropriate support articulated at the meeting. The meeting may, without prejudice to other conclusions, decide on one or more of the following: That no further action is necessary; That it is necessary to agree an Action Plan with the student; That, subject to the student’s consent, it is necessary and appropriate for the School to consider an adjustment to hours of study; That, subject to the student’s consent, it is necessary and appropriate to agree an interruption from the programme; That it is necessary to make a referral to Level 3 of the procedure; That it is necessary to make a referral to other University procedures, as appropriate, for example the Code of Student Conduct and Discipline Rules; Where the student is on placement, to propose to the student suspending the placement or (if available) switching to a programme without a placement; Any other actions intended to support the student to successful completion of their studies.
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If the student does not agree to the discussed supportive proposed outcome, the member of staff should advise the student that Level 3 action will normally be taken.
The Chair of the meeting shall ensure that there is a written record of the meeting and any determined actions. If an action plan is agreed, it shall normally include the specification of desirable behaviour and appropriate expectations, support mechanisms together with a date for a review meeting. If appropriate, it may also detail the consequences of no engagement by the student. The action plan may also include a request for the student to provide medical evidence as to fitness to study.
The record and action plan shall normally be sent to the student within 7 calendar days of the meeting. The student shall be asked to agree to the action plan by signing and returning one copy or confirming their agreement by University email. A copy of the documentation shall be held securely.
Review meetings shall be convened as agreed. Attendees at review meetings may be different to those at the original Level 2 meeting. At a review meeting, the student shall have the opportunity to be accompanied by a friend or supporter. A written record of the meeting shall be made and this, together with the outcome shall be given to the student normally within 7 calendar days of the review meeting. For monitoring purposes, the Chair or nominee may request regular updates on the student’s progress against any action plan.
If the concerns about a student’s fitness to study have been substantially reduced, and/or eliminated, no further action shall be taken. If the student does not abide by the provisions of the action plan, the Chair may convene a review meeting before the planned date or escalate, as appropriate. If there is insufficient improvement following the Level 2 initial or review meetings, finally the case is too serious to be addressed at Level 2, Level 3 of the procedure will normally be invoked.
6. Level 3 - Fitness to Study Panel
The Director or nominee is responsible for chairing the Fitness to Study Panel (at level 3) and ensuring a conclusion is reached at this level.
This stage of the procedure will only be implemented once Level 1 (Informal Intervention) and Level 2 (Case Review Meeting) have been followed or if concerns are deemed to be sufficiently serious to warrant starting the procedure at Level 3. If a student has been suspended under another university procedure, then the Fitness to Study process will start at Level 3.
The initiation of Level 3 will be the decision of the Campus Programme Coordinator,in consultation with the Deputy Director. The Deputy Director may also discuss the case with relevant professional staff including the Student Counsellor.
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Once it has been agreed to go to Level 3, the Director will call the Fitness to Study Panel to determine more definitive action.
Those present at the Fitness to Study Panel will include: The Director; The Deputy Director; The Campus Programme Coordinator of the relevant programme; The student, who may be accompanied by a friend or family member, a relevant health or social care professional. (Students should inform the panel of who is accompanying them prior to the panel meeting).
The primary purpose of the Fitness to Study Panel is to determine whether or not a student is required to interrupt their studies for a period of time. Their return may be at the start of a subsequent academic year or, following a fixed-term period of suspension, within the same academic year.
The Centre for Academic Success team will provide appropriate information, advice and support to the student in either event. Where a student interrupts a course of study, arrangements will be made for the student to have a named member of university staff to keep in contact with, and with whom the student’s case and circumstances can be reviewed regarding return to study (see below).
Another outcome to the Fitness to Study Panel could be to offer the student a compulsory part- time route to completing their programme.
If the Fitness to Study Panel suspends or interrupts a student’s studies they will be informed in writing. A student has the right to appeal against the decision of the Fitness to Study Panel. Students who withdraw or who are suspended will be given the opportunity to talk to named staff within the Student Office to discuss financial, support and study implications, and other issues that may arise. The student will also be informed of the ‘Return to Study’ procedure and process and an agreement made about how we will keep in contact with the student during any absence.
7. Return To Study
It is envisaged that, after whatever time is required and is allowable within the University’s Regulations regarding completion of programme, a student covered by this policy will feel ready to return and engage with their studies. After a period of interruption or suspension on health grounds, the decision as to whether or not to permit the student to return to study will be made by the relevant academic school, having taken advice from the Centre for Academic Success.
Each case will depend upon the specific circumstances and the context out of which concern arose but in all cases, return to study will be dependent upon: satisfactory medical evidence of fitness to study;
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an assessment of need to determine what support is deemed necessary or of benefit and whether this can be reasonably provided.
Evidence submitted should be from a recognised health professional that has sufficient knowledge of the nature and extent of the student’s medical situation and the concerns that led to the student’s withdrawal or suspension, and who is able to make an informed statement of the student’s fitness to study at university level and in a university community.
Upon taking the decision to permit a student to return to study, the Student Office is responsible for informing the Fitness to Study Panel. This is to allow the Student Office to engage the student in ensuring that the relevant financial and support arrangements are put in place for the student’s return.
In the event that it is not immediately clear to the academic school that return to study is appropriate for the student, the decision should be re-referred to a Stage 3 Fitness to Study Panel.
8. Appeal’s Procedure
Right of appeal A student aggrieved by a decision to recommend to suspend shall have the right of appeal to the Vice-Chancellor or nominee within 10 working days, giving the grounds for the appeal. The Vice-Chancellor or nominee shall consider the appeal and shall decide whether to uphold or amend the decision made.
The decision of the Vice-Chancellor or nominee shall be final.
Medical Evidence Before the Case Review meeting a student may be asked to provide evidence of a recent medical assessment so that the University can accurately assess the fitness to study.
This medical evidence should state: The nature and extent of any medical condition from which the student may be suffering; Their prognosis; The extent to which it may affect his/her fitness to study and manage the demands of student life; Any impact it may have or risk it may pose to others; Whether any additional steps should be taken by our University, in light of the medical condition, to enable the student to study effectively; Whether the student will be receiving any on-going medical treatment or support.
Any cost incurred in obtaining this medical evidence will be borne by the student. Exceptionally the University may request that the student attend an independent medical assessment which
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will be arranged by and funded by the University. If the student declines to provide medical evidence the University will come to a decision based on the available information or alternatively may address the issue under an alternative policy, for example, the Code of Student Conduct and Discipline Rules.
Should the medical evidence state that the student is fit to study it will be the decision of the Case Review Panel or the Fitness to Study Panel how much weight is given to the medical report and to conclude based on all available evidence whether the student is fit to study.
9. University-sponsored Student Visas
Any interruption of studies for students with a Middlesex University sponsored Student Visa needs to take consideration of the impact the interruption will have on their right to remain in the UAE. The University is obliged to report any significant changes in students’ circumstances relating to study periods for Student Visa holders to the UAE’s Immigration Authorities including periods of temporary suspension. Depending on the reason and length of the suspension, permission to stay in the UAE will no longer be valid if a student is not actively studying and students may be advised to leave the UAE. When ready to resume studies, students will have to make a new application for a Student Visa. The student should be strongly advised to contact the Student Visa Office. If a decision is made to interrupt a student holding a Student Visa, then this should be reported to the Manager of Student Visa Office.
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15.10 Guidelines for Supporting Students of Determination (Special Needs)
1. INTRODUCTION
These guidelines apply to Middlesex University Dubai and are derived from comparable policies that apply to our UK-based provision with reasonable adjustments due to local operational and regulatory considerations. Such considerations mean that Middlesex University Dubai is realistic in understanding that these guidelines will vary compared to our home campus. At the same time Middlesex University Dubai fully supports the Dubai Inclusive Education Policy and the UAE’s National Policy for Empowering People of Determination and is committed to ensuring that disability does not provide a barrier to participation in learning and teaching, facilities and services for existing and prospective students. The University supports an anticipatory approach that requires pro-active consideration of access to learning, teaching, services and facilities to ensure adjustments are made in advance of students of determination attempting to study or use the services and facilities.
The University is committed to addressing barriers to inclusion (structural, cultural, organisational and attitudinal) and takes as its starting point the premise that accessible and appropriate provision is not ‘additional’ but a core element of the overall service, which the University makes available.
All academic disciplines and professional will use inclusive practices and reasonable adjustments to change procedures or environments to remove any disabling effects or barriers to participation.
It is important to note that Middlesex University Dubai works within the context of Dubai Knowledge Park/ Dubai International Academic City (a managed government education zone). Dubai Knowledge Park (DKP)/ Dubai International Academic City (DIAC) provide all infrastructural and facilities support and management and is directly in charge of all ‘Shared Facilities’ including but not limited to the food court(s), the DKP/DIAC campus grounds, the DKP/DIAC recreation areas, internal roads, infrastructure, and all other common assets.
2. DEFINITION OF DISABILITY
Middlesex University (including Dubai campus) acknowledges that a person has a disability if he or she has a physical or mental impairment that has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities (UK Equality Act 2010). Long-term means it has lasted for at least 12 months, it is likely to last at least 12 months, or it is likely to last for the rest of the life of the person. Disability covers a wide range of physical and mental impairments, including physical and mobility difficulties, hearing impairments, visual impairments, specific learning difficulties including dyslexia, medical conditions and mental health problems.
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3. PRINCIPLES
The University will ensure that in all policies, procedures, functions and activities consideration is given to the means of enabling students of determination full participation in all aspects of the academic and social life of the institution.
University staff will work in partnership with the Centre for Academic Success (CAS) and the Learning Disability Counsellor alongside students of determination to ensure that reasonable adjustments are made, enabling them to meet their full academic potential.
4. DISCLOSURE AND CONFIDENTIALITY
The decision of whether or not to disclose a disability and the timing of any disclosure belongs entirely to the individual student. However, if opportunities have been given to disclose a disability and an individual decides not to then the University will not be able to offer them individual support or adjustments.
Should the student choose to disclose their special needs, a current report written by a recognised specialist (for example, a certified Educational Psychologist) will be required to put appropriate arrangements in place. In putting any access arrangements in place, the student’s usual way of working will be preferred within reason.
The University will manage the process of information sharing and will treat all personal data confidentially; access to disability-related information will be provided on a need to know basis only, in order for reasonable adjustments to be implemented.
5. REASONABLE ADJUSTMENTS
The University seeks to increase the inclusivity of learning and teaching to optimise the learning experience for all; however, it is recognised that this does not negate the need for reasonable adjustments. Adjustments may include specific examination arrangements, provision of additional support for learning and adjustments to assessment practices. Adjustments will be made within the parameters of the following factors: The nature of student circumstances and needs following consultation with the student and examination of available evidence and relevant assessments The nature of the academic programme of study The likely effectiveness of the adjustment in removing the disadvantage The practicality of the adjustment, taking account of: disruption, health and safety issues, the reasonable expectations of others and external factors (for example, factors in relation to student placements) The costs, including the availability of external funding sources to assist in the adjustment Regulatory considerations
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The possibility of using inclusive measures, which is the University’s preferred method of ensuring accessibility, rather than a reasonable adjustment.
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DISCLAIMER
The University has attempted to ensure that the information contained in this guide is accurate and up to date at the time of publishing, but cannot accept for any errors, changes since compilation or omission for any loss, direct or consequential arising in connection with the information in this publication. The information included here-in is subject to change without notice in response to changing circumstances.
COPYRIGHT
© All rights reserved No Part of this publication may be copied, reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise, without the prior permission in writing of Middlesex University Dubai.
Online Access The latest copy of the Campus Guide can be accessed from student portal on the Middlesex University Website at: http://www.mdx.ac.ae/campus-guide
Suggestions and Feedback on this Guide
We are constantly looking for ways to communicate better with our students. If you have any suggestions on improving this handbook please send your feedback to [email protected]
File Version: 1.1 Date: 8-May-2019
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