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Q 2 DCHR Programs and Activities Attachment 2-DCHR Programs and Body of Work Administration(S) Operations/Program Operations Description Activities Results

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Q 2 DCHR Programs and Activities Attachment 2-DCHR Programs and Body of Work Administration(S) Operations/Program Operations Description Activities Results Q 2 DCHR Programs and Activities Attachment 2-DCHR Programs and Body of Work Administration(s) Operations/Program Operations Description Activities Results Wellness programs include activities such as exercise, weight-loss competitions, Benefits and educational seminars, tobacco-cessation programs and health screenings that are Coordinating multiple wellness events District-wide including flu Retirement Health and Wellness Programming designed to help employees eat better, lose weight and improve their overall shot clinics, mammovan, and wellness challenges Administration physical health Benefits and Working with employees, agencies and the Office of Payroll and Retirement Annual Leave Bank Administration Administration of the District Government workforce's Annual Leave Bank Retirement Services to facilitate transfer and utilization of donated Administration leave Administering enrollment, distribution (401(a) and 457(b)) and Benefits and ongoing other transactions associated with District retirement Coordinating the administration of the District Government workforce's (Civil Retirement Retirement Plan Management programs Service Retirement System and 401(a)) Retirement Plans. Administration Collaborating with federal Office of Personnel Management and ICMA-RC to coordinate District employee retirement services Answering employee questions about enrollment and benefits in Benefits and Health, Vision, Dental, Disability & Indemnity various insurance programming Retirement Running all aspects of the District Government's employee insurance plan offerings Insurance Plan Administration Collaborating with various vendors that provide District employee Administration insurance services Assisting employees to determine retirement eligibility and benefits Benefits and that will be taken into retirement. Coordinate retirement of eligible Retirement Retirement and Death Claims Processing Executing all DC Government retirements and life insurance death claims 473 retirements processed in FY18. employees in conjunction with health and life insurance providers Administration and OPM and 401(a)/457(b) administrators Partner with District EAP service provider to coordinate support Benefits and Coordinating the support and resourcing for District employees to assist in such as; Grief & individual counseling, Legal services, Financial Retirement Employee Assistance Program Coordination resolving personal problems that may be adversely affecting the employee's services, Savings planning, Identity theft services, Webinar training, Administration performance Work-life referral services for child and elder care, home repairs, pet care, Wellness coaching and more. Benefits and Partner with WMATA to coordinate enrollment and utilization of Administration of the SmartTrip transit subsidy benefits for participating union Retirement Union Transit Subsidy Administration $25 or $50 transit subsidy for employees who are members of members Administration covered collective bargaining units Benefits and Administration of healthcare, transit, parking, commuter flexible spending Partner with benefit resource provider to administer enrollment Retirement Flexible Spending Accounts accounts and coordination of pre-tax flexible spending accounts Administration Benefits and Partnering with local and national companies to facilitate group discounts for Entertainment, health, wellness, technology, transportation and Retirement Employee Discount Program District employees on products and services other services and products. Administration Collaborating with local universities and colleges to provide tuition Center for Learning Partnerships with more than 10 University Partnerships Partnering with universities to secure employee tuition reimbursement reimbursement and Development universities/colleges Advertising discounts to employees Facilitating employee training Center for Learning Managing and collaborating with vendors, including eLearning Over 31,000 employees completed over Employee Training Instructional training including working with vendors, including eLearning vendor and Development vendor, to schedule employee training 1,800 unique trainings. Developing agency-specific training Collaborating with various agencies to match learning opportunities Includes development programs such as, Certified Public Managers, District Center for Learning with the participant Learning and Development Programs Leadership Program, Six Sigma, Capital City Fellows and Learn, Earn, Advance, and Development Advertising and evaluating applicants for programs Prosper (LEAP) Providing guidance and mentorship to participants This program facilitated trainings and coaching clinics for managers within District Training managers on effective coaching techniques Overall, the post-training feedback Center for Learning Government agencies where managers can obtain advice and other coaching Coaching Program Providing managers with coaching resources showed improvement of 3.2%, with and Development resources. The impact of this program was measured through using pre- and post- variation between 2-6% surveys. Q 2 DCHR Programs and Activities Attachment 2-DCHR Programs and Body of Work Administration(s) Operations/Program Operations Description Activities Results Center for Learning Transitioning new employees to District Government service includes providing and Development/ HR information on the history of the District, government ethics, benefits, and Full-day new employee orientations that includes presentations Onboarding Over 8,000 new employees hired in FY18 Solutions common workplace practices. Employees also receive credentials (badges) during from DCHR and partners District-wide Administration this time HR Solutions Hiring the District Government's executive leadership and positions excepted from Facilitating new employee orientation for Excepted and Executive Executive/Excepted Service Hiring Administration competitive hiring practices. Service employees HR Solutions Recruiting and hiring the District Government's managerial and non-managerial Reviewing documentation submitted from subordinate agencies to Over 8,000 new employees hired and Recruitment and Staffing Services Administration personnel according to the dictates of the DC Government's hiring practices. ensure compliance and accuracy over 3,000 jobs posted in FY18 Classifying positions based on associated duties HR Solutions Job classification is a system for objectively and accurately defining and evaluating Over 100 desk audits and 300 processed Classification management Recertifying position descriptions Administration the duties, responsibilities, tasks, and authority level of a job. classification actions in FY18. Conducting desk audits Transitioning employees from District Government service by providing HR Solutions Meeting with exiting employees to provide exit interview and Exit Interviews and Off-boarding information regarding temporary benefits coverage, leave payments, and Administration describe continuing benefits severance, if applicable. DCHR assists with the movement of District employees when there is a transfer, consolidation, abolition or authorization of functions or hierarchy of an agency between or among a District government agency or agencies, that affects the HR Solutions Meeting with agency leadership to understand new structure Realignments/Reorganizations structure or structures of the agency or agencies. DCHR also assists with the Administration Assisting with new organizational structure charts movement of District employees when an agency takes an action that affects the internal structure or functions of an agency, but does not constitute a reorganization. Answering employee and job applicant questions via phone and PeopleSoft technical assistance including PeopleSoft password support, error IT PeopleSoft Helpdesk email Over 1,000 tickets handled in FY18. messages, creating reports, and escalation of errors to OCTO. Analyzing call trends to provided needed training Communicating with requestor to understand what is being Office of the General FOIA and Litigation Support Responding to Freedom of Information Act requests from the public. requested Over 40 FOIA requests in FY18. Counsel Drafting responses to FOIA requests Benefits and Retirement Reviewing medical documentation for each case Administration/ Office Police and Firefighters’ Retirement and Relief Board Providing assistance during the hearings for Police and Firefighter retirements. Over 20 cases handled in FY18. Drafting retirement decisions of the General Counsel Legal guidance and interpretation of the Communicating with requestor to understand issue Office of the General Comprehensive Merit Personnel Act/DPM and other Providing legal interpretation of the CMPA when it pertains to legislation changes. Researching applicable rules, regulations, etc. Counsel federal and District personnel and employment laws Drafting formal responses Drafting responses to formal inquiries, investigations, Drafting responses to formal inquiries, investigations, or anything else DCHR is Communicating with requestor to understand issue Office of the General or anything else DCHR is required to respond to by law required to respond to by law (e.g. Office of the Inspector General investigations, Researching applicable rules, regulations, etc. Counsel (e.g. Office of the Inspector General investigations, pay claims, overpayment appeals). Drafting formal responses pay claims, overpayment appeals) Policy and Compliance Communicating with employee
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