NHS Community Pharmacy

Essential Service 5 – Signposting 2012 - 2013

NHS Community Pharmacy Contractual Framework Essential Service – Signposting

Table of Contents:

User Guide ...... 1 Local Health & Social Care Providers ...... 2 Dentists ...... 2 GP Practices ...... 2 Pharmacies...... 2 Opticians ...... 2 Patient Advice and Liason Service (PALS) ...... 3 Minor injuries Unit ...... 4 Harmoni out of hour’s service ...... 5 Primary Care Trust ...... 5 Hospices ...... 6 Hospitals ...... 6 Hospitals – Minor Injuries Units ...... 7 Hospitals – Accident & Emergency ...... 7 Local Authorities ...... 7 Social Services ...... 8 Suffolk Mental Health Services ...... 9 Other Services ...... 10 Support Organisations ...... 10 Allergy ...... 10 Alzheimer’s ...... 11 Babies & Small Children ...... 11 Bladder & Bowel ...... 13 Cancer ...... 14 Child & Teenage Health ...... 16 Citizens Advice Bureau ...... 17 Diabetes ...... 18 Disabilities (General) ...... 18 General Health & Medicines Information ...... 20 Travel, Medicine & Health ...... 20 Hearing & Sight ...... 21 Heart, Blood & Circulation ...... 21 HIV & Aids ...... 23 Infections ...... 24 Learning Disabilities & Information about Medication for people with Learning Disabilities ...... 24 Liver & Kidney ...... 26 Men’s Health ...... 26 Womens Health ...... 27 Mental Health ...... 27 Migraine & Pain ...... 28 Muscle, Bones & Joints ...... 28 Myalgic Encephalitis (M.E.) ...... 30 ME Association ...... 31

Version: 4 Prepared: May 2012

This information is believed to be true and accurate and is issued on the understanding that it is prepared using the best available information, from resources at our disposal, at the time of issue.

Neurological Conditions ...... 31 Obesity & Eating Disorders ...... 33 Oral Health ...... 33 Older People’s Health ...... 33 Patients & Carers...... 34 Red Cross ...... 35 Respiratory Conditions ...... 35 Samaritans ...... 36 Sexual Health (incl. Contraception, Pregnancy & Family Planning) ...... 36 Skin ...... 38 Smoking Cessation ...... 38 Substance Misuse ...... 39 Vaccines ...... 41 Transport Services ...... 41 Voluntary Organisations (General) ...... 41 Voluntary Organisations (Young People) ...... 43

Version: 4 Prepared: May 2012

This information is believed to be true and accurate and is issued on the understanding that it is prepared using the best available information, from resources at our disposal, at the time of issue.

User Guide Table of Contents

Welcome to the Community Pharmacy Contractual Framework – Signposting document, which will be updated and issued annually.

The document is intended to enable the provision of information to people visiting the pharmacy, who require further support, advice or treatment which cannot be provided by the pharmacy, on other health and social care providers, or support organisations who may be able to assist the person. Where appropriate, this may take the form of a referral.

It is intended that this document be used electronically and referred to as needed, but can also be held in hard copy if required. It can also be accessed via NHS Suffolk Extranet at www.suffolkextranet.nhs.uk following the Pharmacy tab for more links to information.

Moving around the document

Table of contents Use the table of contents to move quickly and easily to the required section. Simply click on the link to go to the required section i.e. if the enquiry is about Dentists in the area, simply click on ‘Dentists’. N.B. It may be necessary to also press the ‘Ctrl’ key in some versions of Word. The ‘Ctrl’ keys are located in the bottom corners of the main keyboard

At the top of every section, you will find a link back to the ‘Table of Contents’, or alternatively, you may wish to use the ‘Bookmarks’ as described below.

Bookmarks You can also use the ‘Bookmarks’ button on the ‘Signposting’ toolbar that comes with this document. Bookmarks’ are points of entry in a document, just like the ‘Table of Contents’. Simply click to open the list of ‘Bookmarks’ contained within the document, scroll up and down the list and select the required ‘Bookmark’ using your mouse. Either double click the selection, or click on the ‘Go To’ button. Click ‘Cancel’ to close the ‘Bookmarks’ window.

Printing

Print Current Page It will usually only be necessary for you to print one page of the document at a time, particularly in response to enquiries from people visiting the pharmacy. First make sure that the cursor is located on the page you wish to print. Then click the ‘Print Current Page’ button on the ‘Signposting’ toolbar using your mouse.

Print Complete Document (58 pages) Only print the complete document where absolutely necessary. Either use the menu, select ‘File’, ‘Print’ and follow the on-screen instructions, or simply click the ‘Print’ icon on the main toolbar using you mouse

Local Health & Social Care Providers Table of Contents To search for a Dentist, Pharmacy, Opticians or GP practices opening times and contact details please visit: NHS choices website http://www.nhs.uk/ServiceDirectories/Pages/ServiceSearch.aspx?ServiceType=GP&I nputError=Default or

NHS Suffolk Public Website www.suffolk.nhs.uk Dentists Table of Contents To access the Suffolk Extranet which holds up to date information and projects regarding dental please visit: http://www.suffolkextranet.nhs.uk/Dentist/tabid/1600/Default.aspx GP Practices Table of Contents

To access the Suffolk Extranet which holds up to date information and projects regarding GP’s please visit: http://www.suffolkextranet.nhs.uk/GPs/tabid/1601/Default.aspx Pharmacies Table of Contents

To access the Suffolk Extranet which holds up to date information and projects regarding pharamcies please visit: http://www.suffolkextranet.nhs.uk/Pharmacy/tabid/1604/Default.aspx Opticians Table of Contents

To access the Suffolk Extranet which holds up to date information and projects regarding opticians please visit: http://www.suffolkextranet.nhs.uk/Optician/tabid/1603/Default.aspx

NHS Direct Table of Contents

Call NHS Direct on 0845 46 47 for Confidential health information and advice 24 hours a day, 7 days a week. Or visit www.nhsdirect.nhs.uk

Version: 4 2 Prepared: June 2012

This information is believed to be true and accurate and is issued on the understanding that it is prepared using the best available information, from resources at our disposal, at the time of issue.

Patient Advice and Liaison Service (PALS) Table of Contents

Each NHS Trust has a Patient Advice and Liaison Service. It is a free, confidential, information service, set up to try to smooth your journey through what can sometimes seem a confusing health system. The service is there to help you, your carer, friends or relatives find the information you need so that you are able to make informed choices about your care.

NHS Suffolk The PALS Manager Rushbrook House, Papermill Lane, Bramford, Ipswich Suffolk IP8 4DE Tel: 0800 389 6819 Email: [email protected]

For Ipswich Hospital The Pals Manager The Ipswich Hospital NHS Trust, (S617) Heath Road, Ipswich IP4 5PD Tel: 0800 328 7624

Unfortunately PALS at Ipswich Hospital no longer deal with correspondence by email.

Opening Times: 9.00 am – 4.30pm

For West Suffolk Hospital contact: The PALS Manager, Hardwicke Lane, Bury St Edmunds, Suffolk IP22 2QZ Tel: 01284 712555 E-mail: [email protected]

For James Paget Hospital contact: The PALS Co-ordinator, Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LA Tel: 01493 453240 Emails: [email protected]

Version: 4 3 Prepared: June 2012

This information is believed to be true and accurate and is issued on the understanding that it is prepared using the best available information, from resources at our disposal, at the time of issue.

For East Anglian Ambulance Trust contact: East Of England Ambulance Service NHS Trust, Ambulance Station, Hospital Lane, Hellesdon, Norwich, Norfolk, NR6 5NA Tel: 0800 028 3382 Email: [email protected]

For Norfolk and Suffolk NHS Foundation Trust contact: PALS Officer Norfolk and Suffolk NHS Foundation Trust The Hollies Freepost RRKY-AAKL-UEUS PO Box 170 IP3 9PS E-mail: [email protected]

Opening Times: Monday and Tuesday 10.00am – 4.00pm Wednesday 10.00am – 12.00pm

PATIENT AND PUBLIC INVOLVEMENT FORA

Patient and Public Involvement Fora are independent bodies that monitor the level, range and quality of local health services. For more information contact:

Suffolk ACRE on 01473 242500

Minor injuries Unit Table of Contents

Felixstowe General Hospital Constable Road Felixstowe, IP11 7HJ Tel: 01394 458820

Opening Hours: 7.00am – 10.00pm – 7 days a week

Riverside Clinic 2 Landseer Road, Ipswich, IP3 0AZ. Tel: 01473 299622 X-ray - by appointment only Free Parking

Version: 4 4 Prepared: June 2012

This information is believed to be true and accurate and is issued on the understanding that it is prepared using the best available information, from resources at our disposal, at the time of issue.

Harmoni Out of Hour’s service

To ensure that both our service and your queries can be dealt with efficiently, we would kindly ask you to update your records with our address and to note our contact details below. Please note that these details are intended for office use only and should not to be disclosed to patients.

Harmoni Delta 7 West Road Ransomes Euro Park Ipswich Suffolk IP3 9SX Tel: 0118 990 2210 (8.30am – 6.30pm) Fax: 01473 725 492

The new Out Of Hours telephone number that your patients use to access our service is:

Patient Line OOH - 0300 130 3066 Dental Line OOH – 0300 130 3065

If you wish to refer a patient into the service or would like some advice during the OOH period, please use the following number:

Health Care Professional OOH (Not For Patients) Tel: 0118 990 2167

Primary Care Trust

Table of Contents

NHS Suffolk Rushbrook House Papermill Lane Bramford Ipswich IP8 4DE Tel: 01473 770000

You can also visit our public website to gain access to information on many services: www.suffolk.nhs.uk www.suffolkextranet.nhs.uk

Version: 4 5 Prepared: June 2012

This information is believed to be true and accurate and is issued on the understanding that it is prepared using the best available information, from resources at our disposal, at the time of issue.

Hospices Table of Contents

East Anglia's Children's Hospices The Tree House EACH St Augustine’s Gardens Ipswich IP3 8NS

Tel: 01473 271334

St Elizabeth Hospice 565 Foxhall Road Ipswich IP8 4BU Tel: 01473 727776 Fax: 01473 274717

Email: [email protected] Web: www.stelizabethhospice.org.uk

Additional Info: Over 19s. Service is free of charge. Covers Ipswich & East Suffolk. 18 bed in-patient unit, 12 place day service, clinics, hospice at home service, family support, chaplaincy, OT, physio, complementary therapies. Referral via GP, hospital.

St Nicolas Hospice Hardwick Lane MacMillan Way Bury St Edmunds Suffolk IP33 2QY

Tel: +44 (0)1284 766133 Facsimile: +44 (0)1284 715599 Email: [email protected]

Hospitals Table of Contents

Aldeburgh & District Community Hospital Park Road ALDEBURGH IP15 5ES Tel: 01728 452778

Felixstowe Community Hospital Constable Road FELIXSTOWE IP11 7HJ Tel: 01394 458820

Version: 4 6 Prepared: June 2012

This information is believed to be true and accurate and is issued on the understanding that it is prepared using the best available information, from resources at our disposal, at the time of issue.

Ipswich Hospital NHS Trust Heath Road IPSWICH IP4 5PD Tel: 01473 712233

Norfolk & Suffolk NHS Foundation Trust St Clements Hospital Foxhall Road IPSWICH IP3 8LS Tel: 01473 329000

West Suffolk Hospital Hardwick Lane BURY ST EDMUNDS IP33 2QZ Tel: 01284 713000 Hospitals – Minor Injuries Units Table of Contents

Felixstowe Community Hospital MIU 0700-2200hrs Constable Road FELIXSTOWE IP11 7HJ Tel: 01394 458820

Hospitals – Accident & Emergency Table of Contents

Ipswich Hospital NHS Trust A&E Heath Road IPSWICH IP4 5PD Tel: 01473 702033

West Suffolk Hospital NHS Trust A&E Hardwick Lane BURY ST EDMUNDS IP33 2QZ Tel: 01284 719700 Local Authorities Table of Contents

Babergh District Council Corks Lane Hadleigh Ipswich IP7 6SJ Tel: 01473 822801

Version: 4 7 Prepared: June 2012

This information is believed to be true and accurate and is issued on the understanding that it is prepared using the best available information, from resources at our disposal, at the time of issue.

Mid Suffolk District Council 131 High Street Needham Market Ipswich IP6 8DL Tel: 01449 724500 Tel: 0845 606 6067

Suffolk Coastal District Council Melton Hill Melton Suffolk IP12 1AU Tel: 01394 383789

Suffolk County Council Endeavour House 8 Russell Road Ipswich IP1 2BX Tel: 01473 583000 Tel: 08456 066 067

Town and Parish Councils are represented by The Suffolk Association of Local Councils (SALC) Unit 11A Hill View Business Park Old Ipswich Road Claydon Tel: 01473 833711

Social Services Table of Contents

Customer First

Customer First is a specialist call centre with trained staff who know about the services we offer and who we can help. If you would like to talk generally to someone about getting some help for you or for someone you know, please contact Customer First:

Telephone: 0808 800 4005 (Freephone from landlines and some mobiles) Email: [email protected]

Postal address: Customer First Customer Service Direct PO Box 771 Needham Market Ipswich IP6 8W

Version: 4 8 Prepared: June 2012

This information is believed to be true and accurate and is issued on the understanding that it is prepared using the best available information, from resources at our disposal, at the time of issue.

Suffolk Mental Health Services Table of Contents

Opening Hours: 9.00am to 5.00pm Monday-Friday

Bury Community Mental Health Team Blomfield House Looms Lane Bury St Edmunds IP33 1HE Tel: 01284 775250 Fax: 01284 775259

Coastal Locality Community Mental Health Team Health Team Grange Lodge Twelve Acre Approach Kesgrave IP5 1JF Tel: 01473 633700

East Ipswich Community Mental Health Team Health Team Grange Lodge Twelve Acre Approach Kesgrave IP5 1JF Tel: 01473 633700

Haverhill Community Mental Health Team The Health Centre Place Court Camps Road Haverhill CB9 8HF Tel: 01440 766060 Fax: 01440 766063

Newmarket Community Mental Health Team Newmarket Hospital Exning Road Newmarket CB8 7JG Tel: 01638 56405

Sudbury Community Mental Health Team St Leonards Hospital Newton Road Sudbury CO10 2RQ Tel: 01787 314000

Thetford Community Mental Health Team Thetford Living Centre Croxton Road Thetford IP24 1JD

Version: 4 9 Prepared: June 2012

This information is believed to be true and accurate and is issued on the understanding that it is prepared using the best available information, from resources at our disposal, at the time of issue.

West Ipswich Community Mental Health Team 3rd Floor, Manner House 43 Handford Road Ipswich IP1 2GA Tel: 01473 296030