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IBM Tivoli Configuration Manager for Automated Teller Machines Problem Determination Guide

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IBM Tivoli Configuration Manager for Automated Teller Machines Problem Determination Guide IBM Tivoli Configuration Manager for Automated Tel le r Machines Problem Determination Guide (Revised March 30, 2007) Ve r s i o n 2.1 SC32-1411-01 IBM Tivoli Configuration Manager for Automated Tel le r Machines Problem Determination Guide (Revised March 30, 2007) Ve r s i o n 2.1 SC32-1411-01 Note Before using this information and the product it supports, read the information in “Notices” on page 21. This edition applies to version 2, release 1, modification level 0 of IBM Tivoli Configuration Manager for Automated Teller Machines (program number 5724-E50) and to all subsequent releases and modifications until otherwise indicated in new editions. © Copyright International Business Machines Corporation 2000, 2007. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents About this guide . .v Enabling the Inventory trace . .7 Who should read this guide . .v On an automated teller machine . .7 What this guide contains . .v From the Tivoli server . .7 Publications . .v Checking for a failed inventory scan . .8 IBM Tivoli Configuration Manager for Automated Checking for Missing Data in the ATM_Queries Teller Machines . .v Queries . .8 Prerequisite publications . .vi || Accessing terminology online . vii Chapter 3. Messages . .11 Accessing publications online . vii Message Format . .11 Ordering publications . vii Message Number . .11 Accessibility . viii Message Text . .12 || Tivoli technical training . viii Message Help . .12 || Support information . viii Explanation . .12 Conventions used in this guide . viii Message Variables . .12 Typeface conventions . viii System Action . .12 Operating system-dependent variables and paths ix Operator Response . .12 Command syntax . .ix See . .12 Messages Issued by the Product . .13 Chapter 1. Introduction . .1 | What is new in IBM Tivoli Configuration Manager Appendix A. Accessibility . .15 | for Automated Teller Machines, Version 2.1 Fix Pack Navigating the interface using the keyboard . .15 || 1 . .1 Magnifying what is displayed on the screen . .15 Chapter 2. Troubleshooting Problems . .3 Appendix B. Support information . .17 Common troubleshooting techniques . .3 Searching knowledge bases . .17 Checking the Tivoli server . .3 Searching the information center . .17 Checking connectivity to the automated teller Searching the Internet . .17 machine . .3 Obtaining fixes . .17 Checking RIM . .4 Receiving weekly support updates . .18 || Recovering deleted product information . .4 Contacting IBM Software Support . .18 Locating your software packages after uninstalling Determining the business impact . .19 the product . .4 Describing problems and gathering information 20 Troubleshooting installation problems . .5 Submitting problems . .20 The cmatmsummary.log File . .5 The cmatm_init.log File . .5 Notices . .21 Message: Unable to locate the Tivoli server . .5 Trademarks . .22 Message: Unable to connect to the database . .6 Troubleshooting configuration problems . .6 Index . .23 Troubleshooting a failed activity plan . .6 Troubleshooting inventory problems . .7 © Copyright IBM Corp. 2000, 2007 iii iv IBM Tivoli Configuration Manager for Automated Teller Machines Problem Determination Guide About this guide ® This guide helps you to handle any problems you may encounter using IBM ® Tivoli Configuration Manager for Automated Teller Machines, Version 2.1. It also details all the error and warning messages issued by the product. Who should read this guide This guide is for system administrators who want to install and use IBM Tivoli Configuration Manager for Automated Teller Machines Fix Pack 1 to manage Windows automated teller machines that use the eXtensions for Financial Services (XFS) interface specification Release 2.0, 3.0.2, or 3.0.3, referred to in this document as Windows XFS automated teller machines. You should have knowledge of: v Windows XFS automated teller machines v Tivoli Management Framework v Software Distribution v Inventory v Database and Structured Query Language (SQL) concepts What this guide contains This guide contains the following sections: v Chapter 1, “Introduction,” on page 1 describes the automated teller machine management capabilities provided by IBM Tivoli Configuration Manager for Automated Teller Machines. v Chapter 2, “Troubleshooting Problems,” on page 3 assists you in isolating and correcting error conditions. v Chapter 3, “Messages,” on page 11 describes the warning and error messages issued by the IBM Tivoli Configuration Manager for Automated Teller Machines product. It also explains the format of the message number and the type of help information available. Publications This section lists publications in the IBM Tivoli Configuration Manager for Automated Teller Machines library and any other related documents. It also describes how to access Tivoli publications online, how to order Tivoli publications, and how to submit comments on Tivoli publications. IBM Tivoli Configuration Manager for Automated Teller Machines The following documents are available in the IBM Tivoli Configuration Manager for Automated Teller Machines library: v IBM Tivoli Configuration Manager for Automated Teller Machine: User's Guide, SC32-1255 Provides information about planning, installing, and using IBM Tivoli Configuration Manager for Automated Teller Machines, Version 2.1. © Copyright IBM Corp. 2000, 2007 v v IBM Tivoli Configuration Manager for Automated Teller Machine: Problem Determination Guide, SC32-1411 Provides information to handle any problems you may encounter while using IBM Tivoli Configuration Manager for Automated Teller Machines, Version 2.1. v IBM Tivoli Configuration Manager for Automated Teller Machines: Installation and Configuration Guide for Fix Pack 1, GC23-7823 Provides information about planning, installing, and using IBM Tivoli Configuration Manager for Automated Teller Machines, Version 2.1 Fix Pack 1. | v IBM Tivoli Configuration Manager for Automated Teller Machine: Release Notes, | SC32-1254 | Provides late-breaking information about IBM Tivoli Configuration Manager for | Automated Teller Machines, Version 2.1. Prerequisite publications To use the information in this guide effectively, you must have some prerequisite knowledge, which you can obtain from the following publications: v IBM Tivoli Configuration Manager: Introducing IBM Tivoli Configuration Manager, GC23-4703 Provides an overview of IBM Tivoli Configuration Manager and its components, as well as a series of scenarios that introduce you to the tasks you can perform. v IBM Tivoli Configuration Manager: Planning and Installation, GC32-4702 Explains how to plan or upgrade your deployment of IBM Tivoli Configuration Manager in a Tivoli environment as well as how to install, upgrade, and uninstall the components of IBM Tivoli Configuration Manager using the available installation mechanisms. v IBM Tivoli Configuration Manager: Messages and Codes, SC23-4708 Details all the error and warning messages and error codes issued by all of the components of IBM Tivoli Configuration Manager, and their sub-components. v IBM Tivoli Configuration Manager: User’s Guide for Software Distribution, SC23-4711 Provides information about the concepts and procedures necessary for you to effectively use the Software Distribution component of IBM Tivoli Configuration Manager, to distribute software over local area networks (LANs) and wide area networks (WANs). v IBM Tivoli Configuration Manager: Reference Manual for Software Distribution, SC23-4712 Provides advanced information about how to use and customize the Software Distribution component of IBM Tivoli Configuration Manager. v IBM Tivoli Configuration Manager: User’s Guide for Inventory, SC23-4713 Provides information about the Inventory component of IBM Tivoli Configuration Manager. It includes an introduction to the Inventory component and information about, procedures for, and examples of the management tasks that you can perform using Inventory. v IBM Tivoli Configuration Manager: Database Schema Reference, SC23-4783 Provides information about the configuration repository of IBM Tivoli Configuration Manager. It includes descriptions of the views, queries, and tables used in the configuration repository, as well as an explanation of history tracking. v Tivoli Management Framework: Planning for Deployment Guide, GC32-0803 Explains how to plan for deploying your Tivoli environment. v Tivoli Management Framework: User’s Guide, GC32-0805 vi IBM Tivoli Configuration Manager for Automated Teller Machines Problem Determination Guide Describes the concepts and procedures for using Tivoli Management Framework services. v Tivoli Management Framework: Reference Manual, GC32-0806 Provides in-depth information about Tivoli Management Framework commands. v Troubleshooting Tivoli Using the Latest Features, SG24-6614 ™ This redbook is an update of the existing Tivoli Enterprise Internals and Problem Determination, SG24-2034 redbook. | Accessing terminology online | The Tivoli Software Glossary includes definitions for many of the technical terms | related to Tivoli software. The Tivoli Software Glossary is available at the following | Tivoli software library Web site: | http://publib.boulder.ibm.com/tividd/glossary/tivoliglossarymst.htm | The IBM Terminology Web site consolidates the terminology from IBM product | libraries in one convenient location. You can access the Terminology Web site at the | following Web address: | http://www.ibm.com/ibm/terminology Accessing
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