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• Knowledge, expertise and content management IBM Product Solutions • Collaborative portals Learn more about IBM Lotus solutions at www..com/software/lotus.

A Solid Foundation for Success IBM Tivoli Software Every exceptional partnership begins with stellar individuals In today’s economic climate, integrating your customers’ IT offering unique capabilities. In the case of IBM, the key infrastructures has become a business necessity. Intelligent members are IBM Software and IBM Hardware. Together, this management software from Tivoli helps customers realize team provides innovative hardware solutions and cutting-edge maximum business value by enabling them to integrate, middleware that offers industry-leading messaging, collaboration, manage, and secure their e-business infrastructures and e-business, and storage management processes end-to-end. software for all platforms of IBM servers and desktops. By adopting the most open standards of any systems 5 IBM management software provider today, plus integrating data Lotus software from IBM focuses on the human side of warehouse technology that leverages infrastructure performance business, with solutions that empower people to collaborate, data gathered from across the organization, Tivoli helps businesses learn and take full advantage of their collective knowledge, focus beyond the fundamental demands of e-business to the wherever they work and across organizational boundaries. more complex requirements of an on-demand world. IBM The benefits include increased speed, agility and competitive Tivoli software offers solutions for: advantage. Lotus software redefines the concept of conducting • Storage management business with dynamic workplaces and other innovative ways of connecting ideas, thinkers, buyers, sellers and communities in • Security management an on-demand world. IBM Lotus software offers solutions for: • Performance and availability management

• Messaging and collaboration • Configuration and operations management

• Web conferencing, instant messaging and team workplaces Learn more about IBM Tivoli software solutions at • E-Learning www.ibm.com/software/tivoli. IBM WebSphere Software in parallel and to access and manage distributed information IBM WebSphere is a leading software platform for sources as if they were one. IBM DB2 Information e-business on demand, delivering a proven, secure and Management offers solutions for: reliable software portfolio. • Database servers With a responsive and comprehensive e-business platform, • Database tools WebSphere software evolves to meet the challenges of continually • Content management changing business environments. IBM WebSphere software • Information integration provides companies a strong foundation and tools to reduce business risk, business software to strengthen business • Business intelligence and analytics relationships, and integration software to optimize Learn more about IBM DB2 Information Management operations. IBM WebSphere offers solutions for: software solutions at www.ibm.com/software/data. • Application servers 6 IBM Rational • Application development IBM development tools design and construct • Business integration applications and support the development and deployment • E-commerce process. IBM Rational offers solutions for:

• Wireless and voice access • Design and construction Learn more about IBM WebSphere software solutions at • Process and portfolio management www.ibm.com/software/websphere. • Requirements and analysis

IBM DB2 Information Management • Software configuration management IBM DB2 Information Management software solutions supply • Software quality the information on-demand infrastructures need to connect • Traditional languages and debug tools vast amounts of information across customers, partners and suppliers, bringing greater insight and value. These solutions Learn more about Rational software solutions at also allow customers to access, and integrate information www.ibm.com/software/rational. easily, while speeding up realized ROI. IBM DB2 Information Management enables customers to process vast amounts of data

IBM BladeCenter supports a wide range of processor IBM TotalStorage Express technologies and operating systems to allow clients to run all Are your customers managing their data, or is their data managing their diverse workloads inside a single architecture — reducing them? Designed specifically for the needs of midsize businesses, complexity, improving systems management and increasing IBM TotalStorage Express offerings deliver the right mix of flexibility while driving down total cost of ownership. products for nearly every aspect of business continuance and Learn more about IBM Blade Servers at business efficiency. Our range of disk and tape solutions can www.ibm.com/systems/bladecenter. help customers store, safeguard, retrieve and share their data while helping extend their ability to be as open, safe and fast IBM TotalStorage as they need to be.

IBM can help customers manage their data and compete more TotalStorage offerings can work together seamlessly to help effectively with a more efficient storage infrastructure. That’s small and midsize businesses enhance business efficiency and because IBM storage products feature open standards for easy resiliency, mitigate risk, reduce cost and increase productivity. integration into any infrastructure and compatibility with Find storage options designed for customers’ particular servers. 10 solutions from IBM and many other vendors. IBM can help customers deploy and maintain their storage infrastructures, Learn more about IBM TotalStorage Express at providing solutions designed for high availability while helping www-03.ibm.com/servers/eserver/express/storage.html. to enhance productivity through automation. IBM Printers Learn more about IBM TotalStorage at www.ibm.com/storage. Infoprint Express laser printers fit diverse needs for general offices and branch offices, with an emphasis on value that comes from IBM eServer Express superior performance, print quality, reliability and ease of use. One-size-fits-all server solutions don’t work for large businesses. So why would they work for smaller and midsize ones? Fortunately, As electronic document distribution drives print output in IBM has taken its leading-edge server technology and incorporated distributed environments, customers often need to install more it into a server portfolio that gives SMBs what they need. With the printers on the network. Fulfilling print requests that range IBM eServer Express portfolio also comes servers configured to from simple black and white to complex color, customers need meet customers’ unique resource and budget-related needs. power and performance at a low cost. That’s why they should consider a laser printer designed for SMB: an IBM Infoprint Learn more about IBM eServer Express at Express printer. www-03.ibm.com/servers/eserver/express/servers/xseries.html. Learn more about IBM printers at www.ibm.com/printers. Cross-platform Software Portfolio

Integrating Data Collaboration & Software Integration & Application IT & System & Content Human Interaction

Requirements & Analysis Appl. & Transaction Infrastructure Database Servers and Tools Messaging Availability ✖ Rational Requisite Pro ✖ WebSphere Application Server (Community Edition ✖ DB2 UDB Family ✖ Lotus Domino (and Express) ✖ Tivoli Monitoring ✖ ✖ ✖ Lotus Notes ✖ Tivoli Monitoring Express Rational Rose Data Modeler (CE), WAS, WAS Express, WAS ND) Informix ✖ ✖ ✖ ✖ ✖ Lotus iNotes (web access) Tivoli Monitoring for Messaging and Collaboration Rational Software Modeler WebSphere XD (Extended Deployment) Cloudscape ✖ Lotus Domino Web Access for Lotus Domino Servers / Microsoft Exchange Servers Design and Construction ✖ WebSphere RFID ✖ IMS ✖ Lotus Domino Access for MS Outlook ✖ Tivoli Monitoring for Microsoft .NET ✖ Rational Software Architect ✖ CICS Transaction Server ✖ U2 ✖ Lotus Domino Unified Communications ✖ Tivoli OMEGAMON XE for WebSphere Application Server ✖ ✖ Rational Software Modeler ✖ WebSphere Studio Family ✖ DB2 and IMS Tools Mobile messaging and collaboration solutions Application Management ✖ ✖ Lotus Domino WebMail ✖ Rational Systems Developer Business Integration DB2 Connect ✖ ✖ Tivoli Composite Application Manager for Response ✖ IBM Workplace Collaboration Services ✖ Rational Web Developer for WebSphere ✖ WebSphere Process Server DB2 Data Propagator ✖ IBM Workplace Managed Client Time Tracking ✖ Rational Rose Technical Developer ✖ WebSphere Business Modeler ✖ DB2 Extenders ✖ IBM Workplace Services Express ✖ Tivoli Composite Application Manager for SOA ✖ Rational XDE Developer Family ✖ WebSphere Business Monitor ✖ DB2 Office Connect Application Development and Portal ✖ Tivoli Composite Application Manager for WebSphere ✖ Rational Rose Data Modeler ✖ WebSphere Partner Gateway ✖ DB2 Query Patroller ✖ Lotus Domino Designer ✖ Tivoli OMEGAMON XE for WebSphere Business ✖ ✖ Rational Professional Bundle ✖ WebSphere MQ Family (including Everyplace) ✖ Informix Tools IBM Workplace Collaboration Services API Toolkit Integration ✖ Lotus Enterprise Integrator ✖ ✖ ✖ U2 Tools Rational Test Realtime WebSphere Message Broker ✖ Lotus Connector for SA P R/3 Business Service Mgmt ✖ IBM Rational Ada Developer ✖ WebSphere Enterprise Service Bus (ESB) Data Warehousing/Analysis ✖ Lotus Enterprise Script Builder ✖ Tivoli Business Systems Manager Software Quality ✖ WebSphere Integration Developer ✖ DB2 UDB Warehouse Editions (DWE) ✖ Domino Global Workbench ✖ Tivoli Enterprise Console ✖ ✖ Rational Functional Tester Commerce ✖ Master Data Management Lotus Sametime ✖ Tivoli NetView ✖ ✖ Lotus Team Workplace ✖ Rational Robot ✖ WebSphere Commerce Family DB2 Entity Analytics ✖ ✖ Tivoli Service Level Advisor 11 ✖ Lotus Workflow ✖ Rational Performance Tester Application Transformation DB2 Alphablox ✖ Domino Toolkit For WebSphere Studio Orchestration and Provisioning Mgmt ✖ ✖ Rational Manual Tester ✖ WS Host Integration Solution (HOD, PCOM) Query Management Facility (QMF) ✖ Domino Application Portlet ✖ Tivoli Monitoring Express ✖ ✖ ✖ Rational Team unifying Platform ✖ WS Host Access Transformation Services (HATS) DB2 Universal Database (UDB) WebSphere Portlet Factory/Designer ✖ Tivoli Contract Compliance Manager ✖ ✖ ✖ WebSphere Portal Family Rational PurifyPlus ✖ WebSphere Studio Family DB2 Content Management ✖ ✖ Tivoli Contract Compliance Manager for z/OS ✖ IBM Workplace Designer Rational Test Realtime ✖ CICS Transaction Gateway Content Mgt & Discovery ✖ IBM Workplace Managed Client ✖ Tivoli System Automation for Multiplatforms Process and Porfolio Mgmt. ✖ WebFacing Deployment Tool for WDS Processor (WDHT) ✖ DB2 Content Manager Family ✖ IBM Workplace Services Express ✖ Tivoli System Automation for z/OS ✖ Rational Team Unifying Platform ✖ WebFacing Deployment Tool for WDS with HATS (WDHT) ✖ DB2 Content Manager OnDemand Composite Applications Frameworks Security ✖ Rational Portfolio Manager ✖ DB2 Records Manager ✖ IBM Workplace Dashboard Framework ✖ ✖ Tivoli Identity Manager ✖ Rational Method Composer ✖ DB2 CommonStore for SAP, Domino & Exchange IBM Workplace Dashboard for Execs. ✖ ✖ IBM Workplace Dashboard Sales Tivoli Identity Manager Express (includes Rational Unified Process) Server ✖ ✖ Tivoli Federated Identity Manager ✖ IBM Workplace for Business Controls & Reporting Software Config. Mgmt. DB2 Document Manager ✖ IBM Portal Toolkit ✖ Tivoli Access Manager Family ✖ ✖ Rational ClearCase Family WebSphere Information Integrator Content Edition Real-time and Team Collaboration ✖ Tivoli Privacy Manager ✖ ClearCase Multisite WebSphere Information Integrator OmniFind Edition ✖ Lotus Sametime ✖ Tivoli Risk Manager ✖ ✖ ClearCase LT WebSphere Content Discovery Family Lotus Web Conferencing ✖ Tivoli Compliance Manager ✖ IBM Workplace Collaboration Services ClearCase Enterprise Addition Information Integration ✖ Storage and Optimization ✖ ✖ Lotus QuickPlace Rational ClearQuest Family WebSphere DataStage ✖ IBM Workplace Services Express ✖ Tivoli Continuous Data Protection for Files ✖ ClearQuest Multisite WebSphere QualityStage E-forms, Document and Web Content Mgmt ✖ Tivoli Storage Manager Family ✖ WebSphere ProfileStage ✖ Lotus Domino Document Manager ✖ Tivoli Storage Manager Express ✖ ✖ WebSphere Information Integrator Family Lotus Team Workplace ✖ TotalStorage Productivity Center for Data ✖ WebSphere Data Integration Suite ✖ Lotus Workplace Collaboration Services ✖ ✖ Tivoli Workload Scheduler ✖ WebSphere Data Interchange IBM Workplace Forms ✖ ✖ IBM Workplace Web Content Mgmt Tivoli SANergy Master Data Management ✖ IBM Workplace Services Express z/OS ✖ WebSphere Customer Center ✖ Lotus Extended Search ✖ Tivoli OMEGAMON XE Family ✖ WebSphere Product Center Mobile Messaging & Collaboration ✖ Tivoli Security Administrator for RACF ✖ ✖ Global Synchronization for WebSphere Product Center Lotus Domino Everyplace ✖ Tivoli Monitoring Family ✖ Lotus EasySynch Pro ✖ Lotus Sametime Everyplace ✖ WebSphere Everyplace Access (WEA) Learning Software ✖ IBM Workplace Collaborative Learning ✖ Lotus Learning Management System ✖ IBM Workplace Collaboration Services ✖ IBM Lotus Virtual Classroom Wireless, Speech & Translation ✖ WebSphere Everyplace (WEA, WECM) ✖ WebSphere Voice Server ✖ WebSphere Translation Server Windows Linux AIX Solaris HP-UX OS/400 OS/390 z/OS IBM Express Seller IBM Programs This set of resources and marketing tools enables IBM Business Partners to more effectively serve customers in the SMB market. IBM offers technologically innovative products to meet customers’ needs at competitive prices. Check out the Opportunities to Boost Your Bottom Line Express Seller tool kit at www.ibm.com/partnerworld/ As an IBM Business Partner, you receive preferred access to the express-seller. full range of IBM products, services, programs, knowledge and support. What’s more, your Ingram Micro team understands Passport Advantage the fine details of IBM programs and services, including the Passport Advantage is IBM’s comprehensive program for new SVI Program and Passport Advantage licensing program. software licensing and software maintenance (product upgrades Keeping your individual goals in mind, we can recommend the and technical support). This program saves organizations IBM resources that will help you outsmart your competition money at every stage of software acquisition and use, virtually 12 and optimize new business opportunities. everywhere in the world. In fact, Passport Advantage is the most flexible and cost-effective way for organizations to reap the Know Your IBM (KYI) Merchandise Rewards Program benefits of newly released technology, access technical support IBM is pleased to announce the Know Your IBM Merchandise to keep businesses up and running, and obtain volume pricing Rewards Program, a marketing program for Business Partners’ for significant software purchases. Thus, Passport Advantage can sales representatives. KYI is designed to increase the product lower acquisition and administrative costs, facilitate migration to knowledge and sales skills of your IBM team and to reward the new platforms, boost productivity and increase profits. sales of IBM products. This year’s learning modules focus on the entire eServer brand, IBM Global Services, IBM Global Passport Advantage Express Finance, PartnerWorld and Express Seller. These individual Passport Advantage Express is a simple, straightforward program learning modules are designed for sales professionals and require designed for smaller, typically single-site enterprises. This new less than 20 minutes to complete. The site is available 24/7, so offering combines the full Passport Advantage product list partners can use the program at their convenience. with the simplicity of transaction-based acquisition. Passport Advantage Express does not require a relationship agreement; To register, visit the KYI web site at www.ibm.com/ each transaction is subject to the terms and conditions in partnerworld/knowyouribm. effect at the time of purchase. Also, license acquisitions include software maintenance coverage for a full 12 months. Software Maintenance Feature • Simplified acquisition and renewal of cross-platform To complement your customers’ IBM Software purchases, customer support Passport Advantage includes a maintenance feature for product • Response time of two hours or less during normal upgrades and technical support and ensures successful software business hours deployments. This feature gives your customers complete upgrade • 24/7 access to support resources for business-critical outages and cross-platform migration coverage for most commercially • Increased access to self-help via the internet available IBM distributed software, including DB2 Information Management, Lotus, Rational Software, Tivoli and WebSphere. To learn more, contact one of our Passport Advantage team This flexibility enables users to easily upgrade to new software members at (800) 456-6783, ext. 66043. releases, to accommodate their businesses’ changing needs. And our technical support experts work to ensure your customers stay PartnerWorld up and running with all their software acquisitions — and that This comprehensive worldwide enablement and support you enjoy an increased return on your IBM Software investment. program helps you create new revenue and market opportunities Program benefits include: for e-business sales. It also supplies e-business solutions that 13 encompass IBM’s entire portfolio of technologies, products, • A full 12 months of software maintenance with each license financing and services. Program benefits include: • Comprehensive and flexible upgrade coverage • Protection of your customers’ technology investments Marketing and sales support | Gain access to demonstration and evaluation software, product information and opportunities • Simplified software asset management to form strategic partnerships. • Reduced acquisition and administration costs Education | Access a portfolio of business, sales and • Streamlined budgeting for software upgrade and technical education resources, including an e-business migration costs certification curriculum.

• Immediate support coverage on newly acquired products Technical support | Rely on expert technical assistance with during installation phase and for the life cycle of product sales, installation, usage and ongoing support. • Flexible, responsive, cross-platform customer support from Incentives | Earn value-based, market-focused rewards to IBM, anywhere in the world reduce your cost of doing business. • Access to IBM Software technical support for all of a customer’s designated IT staff

When your solutions are ready to go to market, IBM to new IBM Software licenses sold through Passport Advantage PartnerWorld Industry Networks provide you with resources to and Passport Advantage Express that address midmarket sales. help you reach new markets and close business at every stage — no matter where you are in the sales cycle. Business partner requirements: To participate in VAP, you must have: Business partner requirements: • A repeatable business model built on providing solutions — In order to qualify for SVI benefits, you must meet the as opposed to software products — to your customers. IBM following requirements: will evaluate your value-add solution and verify customer • Be a member of IBM PartnerWorld (member level or above). satisfaction before you can participate in VAP. • Have a minimum of three current software certifications. • Service revenue that is at least 30 percent of your total yearly IBM Software sales revenue, and 20 percent of the approved – At least two technical certifications sales solution. – Identify-and-sell incentives require at least one technical • An application or identifiable service offering built around or certification for each brand sold 17 designed to operate on IBM Software (e.g., DB2 Information • Register the opportunity in IBM’s deal registration system. Management, Lotus, Tivoli or WebSphere software). • Identify-and-sell incentives require certification for each • Membership in PartnerWorld. brand sold. • Be the first to register and be approved for the opportunity. For more information, request a complete business partner guide to the Value Advantage Plus initiative by e-mailing How to apply: [email protected]. • Visit www.ibm.com/partnerworld. How to apply: • Sign in using your IBM PartnerWorld ID and password. • Visit www.ibm.com/partnerworld. • Select Update Company Profile, and follow remaining • Under Business Shortcuts, click Value Advanage Plus (note — SVI instructions. if not immediately visible click “more shortcuts” to expand view). Value Advantage Plus • Review the Value Advantage Plus Guide found on the Overview tab. Value Advantage Plus (VAP) offers the highest discounts available through any IBM Software partner program — up to • Print and review the Value Advantage Plus Registration 30 percent on qualifying opportunities. These incentives apply Guide found on the Join tab. • Accept the terms and conditions of the Value Advantage Plus New IBM Campaign Designer Tool Attachment. (You may need to print, complete and mail a The new Campaign Designer Tool makes creating hard copy of the attachment.) demand-generation material easier and faster than ever. • Submit the application for approval. It offers a host of enhanced, low-cost features, such as:

If you are approved to participate in Value Advantage • Solution search and filtering Plus, IBM will notify you and Ingram Micro via e-mail, • Dynamic on-screen updates of works-in-progress typically within two weeks of submission. You will also receive • A whole new approach to providing downloadable content additional details on the initiative. For more details, contact [email protected]. • Robust, customized self-mailers • Offer and event postcards IBM Attach Connector • No-charge, soft-copy collateral IBM Attach Connector is a web application that brings IBM brand information together in one place to help increase • Telemarketing scripts and services 18 attach-rate revenue by guiding you through relevant discussions • Marketing and sales materials with your clients. Sales representatives can pose questions that • Vendor-supported services can uncover new opportunities, plus help you deliver more complete solutions. For more information, visit www.ibm.com/partnerworld/campaigndesigner. Regardless of your business model or size, you can use this on-demand application to help you: IBM Financing Advantage Program The new IBM Financing Advantage program is designed to • Identify cross-brand opportunities by asking the right customer questions. meet the diverse needs of your SMB clients who have more than 25 employees and transactions of less than $300,000. • Increase revenue opportunities through more effective deal Created to be fast and flexible, this program offers easy-to- identification and win rates. explain, easy-to-sell features that boost your business efficiency. • Improve productivity by reducing cycle time. Backed by IBM Global Financing, the world’s largest provider • Increase product knowledge to sell IBM products with ease. of IT financing, our new IBM Financing Advantage program confirms our commitment to make it easier for you to meet • Pass discounts and promotions to clients. the needs of your valuable clients. For more information, visit • Improve client satisfaction by resolving client pain points. www.financingadv.com. IBM Express Seller 2007 Business Partner Incentive 4. Contact Ingram Micro to initiate an IBM Software business Eligible IBM Business Partners can receive incentive payments planning discussion regarding sales, technical and marketing development assistance. equal to two percent for sales (to end users during the 2007 calendar year) of eligible new IBM eServer xSeries, BladeCenter, 5. Review the PartnerWorld for Software levels and requisite TotalStorage and/or IntelliStation Express models and/or selected sales and technical certifications. Choose your participation xSeries Express model-supported HDD or tape options. To level from available options: Member, Premier and Advanced. qualify for this incentive, IBM Business Partners must meet or 6. Purchase the level-specific Value Package to receive your exceed a minimum revenue target of $10,000 for reported sales level-specific benefits (e.g., technical support, demo/ of the eligible products. evaluation software products, reimbursement of noncovered certification costs, and software that you can run in your Sample discount: own business). xSeries server: 40-percent discount for quantities one to two 7. Engage in sales and technical certifications: (25-percent for Express) and 20-percent discount for quantities • Your Ingram Micro market development manager three to 12 (15-percent for Express). Up to six options can be (MDM) can assist with Ingram Micro-hosted boot 19 purchased per system. camps and vouchers. Become an IBM Business Partner Today • IBM also runs regular training sessions with testing across the country. Becoming an IBM Business Partner requires very little time, yet delivers some very large benefits. Kick off your free partnership • Review the IBM Professional Certification site for with IBM — and begin building your profits — by following computer-based training (CBT) and IBM Learning these simple steps: System Satellite Education options (e.g., “You Pass, We Pay,” “You Test, We Pay” and “You Attend, We Pay”). For 1. Sign up at PartnerWorld for Software: www.ibm.com/ more details, visit www.ibm.com/education/certify. partnerworld/software. 8. Depending on your interest and potential, review the SVI and 2. Sign up for your IBM Passport Advantage Business VAP programs prior to membership. Partner ID. 3. As you uncover end users, sign them up for their IBM Passport Advantage Customer ID. Enrollment form can be found at www.lotus.com/passportadvantage on the left side under How to Enroll.

Dedicated IBM Sales and Technical Support Powerful Partnerships Begin No other distributor can match Ingram Micro’s technical support team. Each technician maintains an in-depth knowledge of with Ingram Micro. IBM Software and Hardware solutions through an impressive schedule of continuing education. In addition, you have access to technology solution engineers (TSEs) who can assist you From IBM-specific technical support to ongoing training, tools on site with installations or complex technical issues. Plus, you and resources, Ingram Micro offers comprehensive support to can always rely on the Ingram Micro IBM Technical Support grow your IBM Software and Hardware sales. In addition to Desk at (800) 445-5066, ext. 76426, manned by more than being the largest global wholesale provider of technology products 165 pre- and post-sale technical support specialists. and supply-chain management services, Ingram Micro offers Market Development Team world-class distribution of more than 270,000 products from 1,700 manufacturers, as well as an abundance of value-added Your dedicated market development manager (MDM) helps 24 services aimed at helping you build your business. Whether develop strategic business plans focused on sales training, you serve the SMB, enterprise or government and education end-user marketing and technical certifications for SMB- markets, uniting with Ingram Micro and IBM can maximize dedicated solution providers. The market development team your opportunities for success. targets the tactical issues you need to address for closing sales and solving problems for you and your customers. Visit Expand Your IBM Synchronicity Business Today www.ingrammicro.com/ibm for more information. To complete your customers’ technology partnership, help them Financial Services get the most of their IBM investment by pairing IBM Software with IBM Hardware solutions. These innovative products Ingram Micro Financial Services offers extended credit, end-user expertly meet the needs of today’s businesses — reducing IT financing, creative leasing options, lending, purchase-order management costs, increasing systems’ uptime, improving financing and credit card services. This resource gives you the security and enabling wireless solutions. Plus, IBM’s extensive financial flexibility you need to win deals of any size in today’s lineup of competitive programs can help you enhance your competitive market. For more information on Ingram Micro revenue and opportunities for success. Financial Services, visit www.ingrammicro.com/financialservices. Technology Solution Centers A Wide Range of Sales Tools As a solution provider, your company often needs to furnish From downloadable sell sheets, presentations and electronic training, demonstrate solutions and support various manufacturer applications to proposal-based, pass-through market development platforms. Ingram Micro Solution Centers can serve as your funds for sales and marketing activities, Ingram Micro delivers sales tool and as an extension of your own business offerings. the resources that business partners need to proactively drive The more you know about today’s technology options, the better their IBM business. your company will be able to stay ahead of the competition. Our facilities offer opportunities for: Partner Communications and IBM Sites Ingram Micro partner communications provide you with • Proof of concepting the most current Ingram Micro and IBM announcements. • Solution demonstrations in a “live” IT environment Newsletters feature product information, promotions, • Product announcements licensing incentives, events and information on training and certification. To access related information online, • Training sessions for your employees and/or customers visit www.ingrammicro.com/ibm. 25 • Videoconferencing for announcing new programs and product releases in real time Reseller Market Development Funds Program

For more information, visit www.ingrammicro.com/solutioncenter. Reseller Market Development Funds Program can help you increase your IBM sales by securing funding for a variety of Agency Express marketing activities, such as: Our online Agency Express web portal puts the power of your • Advertising • Newsletters own advertising agency at your fingertips. This innovative tool • Trade shows • Catalogs offers a host of professional marketing resources — including advertisements, HTML pages, databases, direct-mail fulfillment • Web advertising • Manufacturer training options and telemarketing campaigns — and the ability to • Direct mail and certifications customize each piece to your individual requirements. For • End-user seminars • Manufacturer symposiums more information, visit www.ingrammicro.com/agencyexpress. • End-user demand generation

To learn more, contact your Ingram Micro sales representative at (800) 456-8000. Technical/Sales Training Boot Camps Dedicated Support for IBM Software According to IBM, every dollar invested in IBM At Ingram Micro, dedicated IBM Software technical Software-related technical training, education and support specialists provide thorough answers to your certification adds $345 to each business partner’s IBM Software questions. Our experts hold certifications revenue. Ingram Micro is committed to helping you for DB2, Domino, e-Business Advisor and Designer, maximize your investment by providing sales and and WebSphere. In addition, our team of seven sales technical certification courses throughout the year. and licensing experts facilitates existing software sales Our technical training boot camps feature the latest and also searches for new business opportunities. These certification courses for Data Management, Lotus, team members hold the prestigious IBM e-Business Rational, Tivoli and WebSphere software. Advisor certification and give you accurate, up-to-date 26 IBM Software solutions. To access this exclusive team, Whether you want to meet IBM PartnerWorld for call (800) 445-5066, ext. 76426. Software requirements, enhance your existing skills or simply stay current with the latest certifications, Training Opportunities the IBM Software team at Ingram Micro is committed Ingram Micro also offers specific sales and technical to your ongoing educational needs. What’s more, training to IBM Software business partners. You can Ingram Micro covers the cost of boot-camp course receive training on IBM Software solutions in a variety fees, testing fees and hotel accommodations for of ways, including: qualified solution providers.

• Live training events To learn more, contact an IBM Software MDM today, • Online and web-based training sessions or e-mail [email protected]. • Downloadable and hard-copy product guides and information • Easy access to IBM-supplied training/certification programs at www-306.ibm.com/servicesolutions/us, then click Training Dedicated Support for IBM Hardware When selling an IBM Hardware solution, you can Defective-on-arrival Policy rest assured you have all the technical resources you Once a carton is opened and the system, visual or need in Ingram Micro’s dedicated IBM Support option has obvious physical damage, fails to power Group. These representatives are 100-percent up during configuration, fails diagnostics, or arrives IBM-enabled for support before, during and after with an omitted part within a system configuration your sale. To access this exclusive team, simply call (not including short ships or wrong ships), the (800) 445-5066, ext. 24043. product is considered defective. In these rare instances, IBM will work directly with Ingram 27 Configuration Capabilities Micro to quickly exchange the defective parts. Ingram Micro can also be your connection to world-class configuration and integration services. The expert technicians at our ISO 9002-certified integration center ensure the quality, performance and compatibility of every system we provide. SMB Alliance Ingram Micro Customer Through SMB Alliance, solution providers can maximize their customer reach, secure partnerships and position themselves as Communities viable players in the SMB market. Participants receive priority technical assistance, dedicated SMB sales support, community- based networking, financial consulting and more. For details, visit www.ingrammicro.com/smb. Support for Your Unique Sales Mix GovEd Alliance System ArchiTECHS As a government/education solution provider, get the expert Our newest community, System ArchiTECHS, provides support you need in the public sector from GovEd Alliance. comprehensive resources that address the unique needs of Available to solution providers whose business mix is more system builders. This community offers exclusive incentive than 40-percent government and/or education markets, GovEd programs, special component pricing and promotions, dedicated 28 Alliance has a comprehensive menu of benefits that includes sales resources focused on system integration needs, world-class special financing; go-to-market services; dedicated, regionally technical support and a dedicated System Builder Help Desk. aligned sales teams; a general services administration support Ultimately, these resources can dramatically impact your package; and more. For more details, visit business — helping you achieve new levels of growth, more www.ingrammicro.com/goved. competitive advantages, higher sales and increased revenue. For more information, visit www.ingrammicro.com/ Ingram Micro Services Network systemarchitechs. Extend your service delivery capability by using the Ingram VentureTech Network Micro Services Network (IMSN). Comprised of more than 2,000 certified professionals at more than 250 U.S. locations, A sales and service network of 300 to 400 solution providers IMSN can assist you in selling more services to your current who focus on the SMB market, VentureTech Network creates customers and in expanding your service business with new a forum for solution providers to share ideas, resources and customers. For more information, visit technologies in a noncompetitive environment. Current www.ingrammicro.com/services. members benefit from a variety of premium programs and support, plus access to best practices information. For more information, visit www.ingrammicro.com/venturetechnetwork.

Ingram Micro IBM Software Contacts Contacts Eastern Region Market Development Manager Jim Coleman Ingram Micro IBM Hardware Contacts [email protected] (716) 633-3600, ext. 67373 Market Development Manager Skye Ho Central Region [email protected] Market Development Manager (716) 633-3600, ext. 65142 Kimberly Alexander Market Development Manager [email protected] Michael O’Neill (716) 633-3600, ext. 67379 [email protected] (716) 633-3600, ext. 65154 Western Region Market Development Manager Market Development Manager Cindy Ferron Nicole Paulus [email protected] [email protected] (716) 633-3600, ext. 67111 (716) 633-3600, ext. 67211 31 Named Accounts Sr. Market Development Specialist Market Development Manager Chet Maddex David Ayerst [email protected] [email protected] (716) 633-3600, ext. 67119 (716) 633-3600, ext. 67370 Market Development Specialist Market Development Specialist Greg Czajkowski Jennifer Willman [email protected] [email protected] (716) 633-3600, ext. 64812 (716) 633-3600, ext. 67109 Market Development Specialist Amy Flanagan Kim Schueler [email protected] [email protected] (716) 633-3600, ext. 67126 (716) 633-3600, ext. 67197 Raffaele DiPrado [email protected] Market Development Specialist (716) 633-3600, ext. 67372 James Fleming [email protected] Business Development/Field Marketing Manager (716) 633-3600, ext. 67193 Bonnie Duncan [email protected] (716) 633-3600, ext. 67377 Ingram Micro/IBM Technical Support (800) 445-5066, ext. 24043 (hardware), ext. 76426 (software) Passport Advantage Licensing Specialists (800) 456-6783, ext. 66043