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2017 ICT Principles Implementation Report

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2017 ICT Principles Implementation Report ICT Coalition for Children Online Implementation Questionnaire March 2017 Implementation of the ICT Principles 2016 1 ICT Coalition for Children Online Introduction Notes/instructions on completing this template • Please complete all sections and all questions as far as possible • Where a question or section is not applicable, please mark as N/A • Where is overlap – or no chanGe – to information previously submitted in company statement of commitments, please simply enter “refer to self-statement” • URLs or screenshots (with links) are particularly useful in illustratinG individual points • Please add any additional information/data relevant to the submission at the end of the appropriate Principle 1. Name of the company on whose behalf this submission is made: OranGe Group 2. Country or primary markets where products/services are offered (in EU) to which this submission applies In which European markets does your company operate France (29.5 million mobile customers/11 million fixed broadband customers), Poland (16 million mobile customers/4 million fiXed broadband customers), Spain (12million customers/3 million fiXed broadband customers), Romania (10 million mobile and fiXed broadband customers), Slovakia (2.8 million mobile customers), Belgium & LuxembourG (3 million mobile customers) 3. Product(s) or services included within the terms of this submission Mobile (voice, data & mobile broadband), and fixed Internet service provider. TV services in certain countries. 4. Nature of activity Implementation of the ICT Principles 2016 2 ICT Coalition for Children Online ☐ Manufacturers of desktop and laptop computers, mobile phones, tablets, TV set top boxes and gaming consoles X☐ Network operators and connectivity providers ☐ Online content provider ☐ Online service provider X☐ Other (please specify): ...Online TV service in certain countries............................... 5. Person(s) completing the report Name: ........Sandra James................................................................................ Position:.......Senior Manager, Consumer ReGulation..................................... Email: [email protected]................................... Implementation of the ICT Principles 2016 3 ICT Coalition for Children Online A key part of the OranGe Better Internet for Kids (BIK) proGramme since October 2014 is the #SuperCoders initiative. Our aim is to enable children to make the best of the diGital world and to empower parents to take charGe. Beyond addressinG the issues of accessibility and inclusion, the OranGe BIK proGramme aims to encourage a safe and responsible use of the Internet, and promotes the development of a positive use of the Internet (social and family links, dedicated content and services, education, creativity and participation) by children. OranGe Group’s #SuperCoders proGramme introduces codinG to children aged 9 to 13. Since its first introduction in four European countries in 2014, by the end of 2016, the proGramme had reached more than 6.000 children in 17 European and African countries1. #SuperCoders offers a simple, fun and educational insiGht into how enrichinG and creative the diGital world can be. The aim is to increase children’s understandinG of the diGital world, to encourage their active participation and creativity, to foster buddinG professional ambitions and to promote social inclusion, helpinG disadvantaged Groups, rural communities and fosterinG parity between Girls and boys. http://supercoders.oranGe.com/en/home Children participatinG in our free, fun workshops are invited to desiGn Games and short animations using Scratch software and to proGramme small Robots like Thymio (https://www.thymio.orG/en:thymio). In some workshops, children also have the opportunity to share their creations with children from other countries throuGh live video eXchanGes. The workshops aim both to train children to think loGically and to teach them to work in teams. In addition, some workshops also offer children (and separately, their parents) awareness sessions on safe and responsible use of the Internet. See here for a taste of what the children Get out of the sessions: https://www.youtube.com/watch?v=oOcPz5il1LG 1 BelGium, Botswana, Cameroon, EGypt, France, India, Italy, Ivory Coast, Mali, Moldova, Morocco, NiGer, Poland, Romania, Senegal, Spain, Tunisia Implementation of the ICT Principles 2016 4 ICT Coalition for Children Online To show children the practical applications of codinG, the #SuperCoders proGramme also invites them to take part in the “Code for COP ChallenGe” as part of the United Nations climate conference : in 2015 for COP21 in Paris, and in 2016 for COP22 in Marrakesh. Children around the world are invited to create fun illustrations of environmental issues throuGh which they can eXpress their concern and vision for a better planet (see http://supercoders.oranGe.com/en/Media/supercoders- Media/2016/COP22/Code-for-COP22 It is a way to enGage children in usinG their newly-acquired codinG skills to Get involved in a cause that directly concerns them. For some eXamples of the winninG entries see here: https://www.youtube.com/watch?v=z0RUPuYoM3M&feature=youtu.be The #SuperCoders workshops, which last from 3 to 4 hours, are facilitated by coding associations such as Simplon.co in Romania, Jovenesinventores in Spain or Akademia MłodeGo Hakera in Poland, ToPaTo in SeneGal…), workinG with over 1000 volunteer OranGe coaches trained by eXperienced coaches from within the company throuGhout the year. Children who have taken part are also encouraged to become future coaches themselves for their peers. For instance in France, OranGe, in partnership with a number of schools, orGanizes traininG for children aged 13 to 15. These younG #SuperCoders coaches have proved to be very motivated and effective in coachinG their peers from other Groups in their school (see video http://www.dailymotion.com/video/X4mhkhf_supercodeurs-au-colleGe_school Our ambition is to continue developinG #SuperCoders in all the reGions where OranGe operates (about 30 countries in Europe and Africa). The Goal is also to develop codinG workshops on a more frequent basis in all of our markets, as in Tunisia where OranGe workshops are offered to children every Saturday. Implementation of the ICT Principles 2016 5 ICT Coalition for Children Online Implementation of the ICT Principles 2016 6 ICT Coalition for Children Online Principle 1 – Content Commitments SiGnatories should: • Indicate clearly where a service they offer may include content considered not to be appropriate for children and display prominently options which are available to control access to the content. This could include, where appropriate for the service, tools to manage access to certain content, advice to users or a recoGnised system of content labellinG. • Display prominently and in an easily accessible location the Acceptable Use Policy, which should be written in easily-understandable lanGuage. • State clearly any relevant terms of service or community Guidelines (i.e. how users are eXpected to behave and what is not acceptable) with which user Generated content must comply. • Ensure that reportinG options are in the relevant areas of the service. • Provide notice about the consequences for users if they post content which violates terms of service or community Guidelines. • Continue work to provide innovative solutions able to support child safety protection tools and solutions. 1. Do you provide a mechanism for consumers to provide feedback, report an issue or file a complaint about the appropriateness of a piece of content? ☐ Yes ☐ No ☐X Not applicable (please eXplain): ............................................................. OranGe is primarily a provider of mobile and fiXed internet & telecom services, rather than a content provider. However, where we do provide our own content, we apply certain measures to ensure that children cannot access inappropriate material. For eXample, for our mobile services, OranGe Group is a founder siGnatory of the GSMA Europe Safer Mobile Framework (http://www.Gsma.com/Gsmaeurope/safer-mobile-use/european-framework), under which we have committed to ensurinG that our own and third-party commercial content is classified in line with eXistinG national standards of decency and appropriateness (Generally usinG accepted broadcastinG, film or PEGI Games classifications), and that we provide appropriate means for parents to control access to such content, via age-GatinG and/or parental control solutions. The solutions adopted to Give effect to these commitments will vary from country to country between our operations, in line with local needs and national codes of conduct. Any reports or complaints would normally be handled by our customer services teams. If yes, please provide details: 2. Do you offer a means for restricting / blocking access to potentially inappropriate content for users of your service or product? Implementation of the ICT Principles 2016 7 ICT Coalition for Children Online X☐ Yes ☐ No ☐ Not applicable (please eXplain): ............................................................. If yes, please provide details of mechanisms in place: NB Parental control solutions to restrict access to content are discussed separately under Principle 2. As mentioned above, on our mobile services, we have voluntarily committed to put any of our own or 3rd party age-restricted content behind an 18+ barrier. The commitment is enforced with our 3rd party content providers via our contractual relations with
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