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Commercial & Business Services Director: Steve Parrock Executive Head

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Commercial & Business Services Director: Steve Parrock Executive Head Commercial & Business Services Director: Steve Parrock Executive Head: Anne-Marie Bond Executive Lead: Cllr Beryl McPhail Human Resources What is provided? Why is it provided? What drives demands? Budget Reference Provision of a Human Resources service There are a range of statutory 39 schools across Torbay 264 to 268 to the council, schools, and external requirements around the provision of 1142 core council employees organisations such as the Torbay the Human Resources service. Full 39 income generating clients Development Agency (TDA) and English details are included within the Summary Riviera Tourism Company (ERTC) and Service Review available at Academies. The service provides www.torbay.gov.uk/budget professional advice on a wide range of employment related issues such as Performance Management, Disciplinary and Grievance and a range of services such as Occupational Health, Learning and Development, Counselling, Coaching, Mediation, Policy development and Recruitment services. Payroll and Pensions What is provided? Why is it provided? What drives demands? Budget Reference Provision of a payroll service to both Applies Statutory and voluntary 50,000 payslips issued per year 263 internal and external customers. deductions according to Legislation and 21 external income generating clients Ensuring payments are made on time Council policies. Supports the Approx £97 million paid in gross pay. and in accordance with conditions of development of new council policies by 39 schools including academies service, regulations and legislation. ensuring compliance with statutory 1142 core council employees Provision of the statutory and non- legislation. Ensures payments to English Riviera Tourism Company and Torbay statutory pensions administration of the external bodies are made on time and Development Agency. Local Government Pension Scheme, accurately. Teachers Pension Scheme and NHS Pension Scheme ensuring compliance with the pension scheme regulations. Coroner What is provided? Why is it provided? What drives demands? Budget Reference Investigation of sudden or The Coroner delivers a statutory 250 unexplained death, or death whilst judicial function delivering justice, Demand 2010/11 2011/12 2012/13 2013/14 in custody. Torbay is currently the answering inquiries into causes of Reported 1963 1655 1720 1779 responsible authority for the death. The service works with a Deaths Torbay and South Devon Coroner, wide number of partners (e.g. Post 750 655 715 707 whose geographical area includes Police, Local Authority, Hospitals, Mortems (in addition to Torbay) large parts Pathologists, Forensic Experts, Inquests 161 174 135 145 of the South Hams and Teignbridge Mortuaries, Funeral Directors and Districts and the Isles of Scilly. Registrars), in the delivery of its The administrative arrangements function. for the Coroners service is in a transition phase, as the jurisdiction The regulations governing Coronial has merged with the Plymouth and appointments are set down in West Devon area to form a greater Primary Legislation Plymouth, Torbay and South Devon coroner area. The lead authority for delivering the service will be Plymouth City Council. This also includes provisional income and expenditure figures for the Medical Examiner’s function which is expected to be adopted. Information Compliance and Land Charges What is provided? Why is it provided? What drives demands? Budget Reference The Information Hub team deal with the There are statutory requirements in Requests for various forms of information from external 251 Council’s statutory responsibilities in relation to the work of the Information organisations and members of the public. Complaints from respect of the following :- Hub team as well as contractual customers and members of the public. Corporate Complaints obligations in relation to insurance and Children Services Complaints the need to adhere to Civil Procedure Freedom of Information Request Rules. Environmental Information Request Whistleblowing Land Charges Legal Services (including Procurement) What is provided? Why is it provided? What drives demands? Budget Reference The Legal services team is broken down The Legal Services team provide support The entirety of work undertaken by Legal Services is dictated 253 & 257 into the following areas of activity: to each of the service departments by the demand from the various client departments. Children’s & Adults’ Services within the Local Authority. Over the past year the Procurement Team has adopted a Property & Environment The Monitoring Officer function is a more proactive approach which involves earlier identification Litigation & Licensing separate and statutory function that sits of procurement needs and the provision of training and Monitoring Officer Function works with the Senior Solicitor within this support to enable Business Units to manage their own and services is undertaken in team. The Council Monitoring Officer procurements, where they are deemed to be low value and compliance with legislation advises the Council and Members on low risk. The Procurement Service carries out a Governance and Constitutional Matters wide range of activities to ensure council and performs a central role within the spend on goods, and delivers best value complaints process. for Torbay. Public Sector Procurement regulations within the EU relate to the purchasing, by public sector, of contracts for goods, works or services, where the contract value exceeds set spend thresholds. In addition we must adhere to the Government’s Value for Money (VFM) policy. Registrars What is provided? Why is it provided? What drives demands? Budget Reference Registration of birth, deaths There are a range of statutory 262 and marriages in accordance requirements around the provision 13/14 with the statutory of the Registrars service. Full 2,371 requirements. details are included within the Number of Births registered in Torbay Statutory and non-statutory Summary Service Review available Number of Deaths registered in Torbay 2,355 Number of Marriages registered in Torbay - In ceremonies. at www.torbay.gov.uk/budget 274 Approved Premises Keeping records and archives Providing Certificates Number of Civil Partnerships registered in Torbay 10 Number of Marriages registered in Torbay - in 184 Licensing of all non CoE the Register Office (Church of England) marriages Number of Non Statutory Ceremonies conducted 11 etc in Torbay Number of new British Citizenship candidates 101 attending a ceremony in Torbay Governance Support What is provided? Why is it provided? What drives demands? Budget Reference The Governance Support team provide Governance Support ensures the Council The team support the elected Mayor and 36 councillors on a Governance the following services: operates in an open and transparent daily basis so that they can fulfil their responsibilities to the Support: 259 &260 Electoral services (includes running way so that people’s right to access public. Members elections and referendums and decisions and take part in meetings is Allowances: 261 maintaining the electoral register to maintained. The team also establishes We also assist approx 107,000 electors within Torbay with ensure people’s right to vote) people’s right to vote and ensures well their right to vote, including employing approximately 450 Democratic services (includes co- run elections and referendums to staff for elections (e.g. at polling stations and for counting ordinating the Council’s decision- support healthy democracy based on the votes). making, constitutional/governance fairness and participation. A third area advice and public participation of the team’s service includes providing ensuring openness and parents with their right to appeal for a transparency) school place or against their child’s Member, Executive Director of exclusion from a school. Operations and Finance and Director support (includes dedicated secretarial support to the Mayor) Member development and training Chairman and civic/ceremonial support Facilitating school admission and exclusion appeals and supporting the Torbay Independent Appeals Panel to ensure parents’ right to appeal for a place at their preferred school and against an exclusion of their child from school. Communications What is provided? Why is it provided? What drives demands? Budget Reference Corporate documents and Although this service is not statutory the The new communications and design database shows 254 communication support. Communications Team delivers a that 425 written and designed projects were completed Marketing campaigns. communication service for the council to in 2013/14. Media management. raise its reputation and ensure There were 743 media enquiries in 2013/14 There were Member and officer training information is clearly communicated in 389 press releases and statements in 2013/14 and development. the right way at the right time to Support for events in 2013/14 include: Armed Forces Communications support for residents, staff and stakeholders, using Day, HiTech Forum, Cruise Ships exhibitions, The events. the full range of communications Mayor’s Forum. Internal communications. methods. A new internal communication strategy is currently Communications support for This service also ensures that the council being developed to update and make current channels elections. gives due regard to The Code of of communications more relevant. Emergency communications Recommended Practice On Local An updated social media strategy, which involves support. Authority Publicity
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