GUEST INFORMATION Reception: Dial ‘0’ for Assistance WELCOME
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Reception: Dial ‘0’ for Assistance www.muckrosspark.com GUEST INFORMATION Reception: Dial ‘0’ for Assistance www.muckrosspark.com WELCOME Dear Guest, Welcome to the Muckross Park Hotel and Spa! Thank you for choosing us to experience the very best Killarney has to offer, originally built in 1795 our Hotel is the oldest in Muckross and are located in the very heart of the wonderful Killarney National Park, with direct access to the beautiful Muckross Demesne simply a short stroll across the road. Our Concierge Team, headed by Maksim Juricic, would be delighted to assist in planning the perfect itinerary for your stay in Killarney and would be very happy to arrange a variety of unique activities such as jaunting car trips, horse-riding, rock climbing, boat trips or kayaking on the beautiful lakes in the National Park. Please let us know if we can provide you with walking maps of the area, there are many amazing walks such as the Blue Pool walk to choose from, or perhaps you may wish to avail of our complimentary bikes so you can explore at your own leisure. I want to ensure you have an exceptional experience with us so please let me know if we can do anything to make you feel more at home. It is a pleasure to have you with us and I wish you a most enjoyable stay! Yours faithfully, Frits Potgieter General Manager Reception: Dial ‘0’ for Assistance www.muckrosspark.com GUEST INFORMATION: A–Z A Accommodation Services | Dial ‘0’ for Assistance In addition to our cleaning service, our accommodation staff will provide any additional items for your comfort. An ironing board and iron are placed in the wardrobe of your room. Extra pillows, towels, blankets, toiletries, water, as well as extra tea, coffee, sugar and jugs of fresh milk are available on request. Adapter & Transformers | Dial ‘0’ for Assistance In Ireland the voltage is 220V AC, therefore the use of a voltage transformer is required for 110V and 115V AC appliances. Please contact our reception desk if you require an adapter, please note a €5 deposit will apply. Voltage transformers are not available in the hotel but our reception team would be delighted to advise you on where one can be purchased. Afternoon Tea | Dial ‘0’ for Assistance Afternoon Tea is available in our Monks Lounge daily from 12.30pm – 5.00pm. Please reserve your table by contacting our reception team. Air-conditioning | Dial ‘0’ for Assistance The basic controls for the in-room air conditioning are located just inside the door of your room. If you have any difficulty with the air conditioning unit in your room or wish to alter the settings please do not hesitate to contact our reception desk. ATM There is an ATM available in the Hotel, it is located just before entering our Monks Lounge Bar. Airlines & Airports | Dial ‘0’ for Assistance Should you require flight information, our guest relations team will be happy to assist you. For your convenience a list of selected Airlines and Airports can be found in the Useful Numbers section at the rear of this guest directory. Reception: Dial ‘0’ for Assistance www.muckrosspark.com B Babysitting | Dial ‘0’ for Assistance Babysitting can be arranged through the hotel. Please contact Reception allowing sufficient notice if you would like us to reserve a babysitter for you. Service Fee’s are paid directly to the babysitter. Bars | Dial ‘0’ for Assistance Our residents bar, Monk’s Lounge, is located on the ground floor of the main hotel building. Please note, following current Government Guidelines we offer a seated restaurant service in Monks Lounge and advise that tables are pre-booked. Monks Lounge is open for lunch and dinner from 12.30pm to 9.30pm Our traditional Irish Pub, Major Colgan’s, (located beside the main hotel building) is open throughout the summer season. Please note, following current Government Guidelines we offer a seated restaurant service only in Colgan’s and advise that tables are pre-booked. Colgan’s Colgan’s is open Monday through to Sunday for dinner from 5.30pm to 9.30pm and open for lunch and dinner Friday to Sunday from 12.30pm to 9.30pm. Bicycle Hire | Dial ‘0’ for Assistance We have complimentary bicycles available for use, free of charge, to our guests during their stay. Please note that pre-booking is essential. To make a reservation please contact our concierge team. Breakfast | Dial ‘0’ for Assistance Breakfast is served each morning between 8:00am & 11:00am in our Yew Tree Restaurant Please note, following current Government Guidelines to minimise queuing and to adhere to social distancing measures we offer 3 pre-bookable seating’s at 8.00am, 9.00am and 10.00am and kindly ask all our guests to reserve their tables with our reception team. Reception: Dial ‘0’ for Assistance www.muckrosspark.com C Car Hire If you would like any assistance or advice when making / adjusting a booking for car rental please contact our concierge team. The following car rental agencies have offices at Kerry Airport: *Budget Car Rental also has an office located in Killarney Town • Avis 066 976 4499 • Budget* 064 663 4341 • Europcar 086 170 0650 • Dooley 087 677 6068 • Hertz 066 976 3270 Babysitting | Dial ‘0’ for Assistance Babysitting can be arranged through the hotel. Please contact Reception allowing sufficient notice if you would like us to reserve a babysitter for you. Service Fee’s are paid directly to the babysitter. Check Out Time | Dial ‘0’ for Assistance Check out time is 12:00 noon. Arrangements must be made with reception if you wish to extend your check out time. This will depend on availability and may be subject to an additional charge. Chemist (Drugstore) If you require the use of a chemist after normal working hours, please contact reception. The opening hours for the chemists in Killarney town are 9:00am to 6:00pm Monday to Sunday • Kennelly’s Chemist, New Street, Killarney 064 663 6222 • Sheahans Chemist,34 Main Street, Killarney 064 663 1113 • Park Road Pharmacy, Park Road, Killarney (Open Late 9pm) 064 662 6847 Reception: Dial ‘0’ for Assistance www.muckrosspark.com C Children We welcome children to our hotel and have designed a varied and interesting menu for our younger guests. Children must be under adult supervision at all times. Children are not allowed in the licensed areas of the hotel after 9:00 pm. The Vitality Area & Thermal Suite in our Spa are for adults only, however we can provide discounted passes to a local swimming pool for Under 18s. These are available from our reception team. For information on things to do for children and families please see kids’ activities or the ‘Things to do in Kerry’ section at the rear of your guest directory. Church Services Church / Weekdays Saturday Sunday Place of Worship: St. Mary’s Cathedral 8:00am, 10:30am, (Roman Catholic) 10:30am, 6:15pm 6.15pm 12:00 noon 064 6631014 Church of the Resurrection 9:30am 7.30 pm 11.00 am (Roman Catholic) Muckross Church (Roman Catholic) 10.00 am Franciscan Friary (Roman Catholic) 8:30 am, 10:00am, 8:00am, 10:00am 7:00pm 064 6631066 11:30 am Fossa Church (Roman Catholic) Vary each week 7:30pm 9:00am, 11:00am 064 6631966 Grace Fellowship (Evangelical) 11:00am Living Rock Pentecostal Church 11:00am 064 6637864 Methodist Church 9.00am June - Aug, 064 6631613 11:00am All Year New Life Church, 064 6630595 11:00am St. Mary’s Church of Ireland 9.30am May - Sept, (Anglican-Episcopatian) 11:00am All Year Reception: Dial ‘0’ for Assistance www.muckrosspark.com C Cinema | Dial ‘0’ for Assistance Killarney Cineplex is located in the Killarney Town Centre. Tickets can be pre-booked at www.cinemakillarney.com There is a Kids Club at 12 Noon on Saturdays and Sundays with reduced admission. For a list of latest releases please contact our concierge department for assistance. Concierge | Dial ‘0’ for Assistance Our concierge desk is situated inside the front entrance of the hotel and our concierge team will be pleased to assist you with absolutely everything, including booking of tours and excursions, car rental, information on local events and sporting events, information and booking for local attractions, maps of the local area, parcel deliveries, shoe shining, as well as any general queries you may have. Conference Facilities | Dial ‘0’ for Assistance The Muckross Park Hotel has extensive Conference facilities, with various Suites available. Our Conference Coordinator is available by appointment to discuss options with you. Credit Arrangements We honour the following Credit and Debit Cards: Visa & Mastercard. American Express is not accepted. Reception: Dial ‘0’ for Assistance www.muckrosspark.com D Dietary Requirements | Dial ‘0’ for Assistance Please inform our reception team or your waiter or waitress of any dietary requirements that you may have and our team will be delighted to assist. Full allergen listings for all menus are readily available. Dinner Please see Restaurant, Bar & Room Service for all our dining options. Doctor & Dentist | Dial ‘0’ for Assistance Appointments can be arranged if you require dental or medical assistance. After hours medical services may be obtained through South Doc Medical Services by dialling 1850 335 999 or simply ask our reception team for assistance. Dry Cleaning & Laundry Service | Dial ‘0’ for Assistance Please contact our reception team who will arrange for your laundry or dry cleaning to be collected. Items sent out before 10.00am will be returned that evening. This service is not available on Sunday & Bank holidays. DVD Rental If you wish to view a DVD from our Library please contact our reception desk for a full list of titles available.