Special Newsletter - July 2020

CONTIGO Nº 38

STORIES WITH HEART “COVID-19 experiences”

1 Stories with heart

Mónica Santos Chief of Nursing at the Hospital Beata María Ana (, )

THANK YOU FROM THE BOTTOM OF MY HEART!

After living through this extraordinary situation since March, it’s important that things are calm now, so we can begin to breathe, to look back and reflect with serenity on everything that’s circumstances, we lost a great colleague and happened. friend, Aurelio Capilla, Medical Director of our hospital. Initially, he faced the situation From the start, it was difficult, chaotic, with a sense of responsibility and tremendous heart-breaking. We experienced feelings and planning capacity, thanks to which we were situations that even the most seasoned profes- able to ensure good patient care from the mo- sionals had never seen before. This caused us ment people were admitted to the emergency to make decisions on the fly in the first couple room. of weeks, that changed according to need and in a brief space of time, depending on the re- Aurelio has left an indelible mark on all of sources available. us. He will be remembered for his immea- surable sense of duty, his tireless spirit to In situations like these, people’s authentic continuously improve, his great capacity to selves emerge; we discover real professiona- listen, his talent for interpersonal relationships, lism, true dedication, and the best qualities of his skilled professionalism and, most impo- human nature. Each and every one of us delive- rtantly, his tremendous value as a human being. red what we know how to do best. It is difficult to forget the faces, the expressions of those who came to ask how they could help—veteran healthcare professionals, young people, recent “From the start, it was graduates—with fear and uncertainty in their difficult, chaotic, eyes, yet there they were. There were moments heart-breaking. We when a glance said everything, expressing our experienced feelings and desire to embrace all of those who helped, situations that even the pitching in despite knowing that, when they went home, they may expose their families. We most seasoned all realised the power of human contact and professionals had never how much we needed a warm hug in those seen before”. moments.

As a nurse now working in management, It was with great pleasure and incredible luck this has been one of the hardest times of that we were able to share and learn so much my entire career since, in the midst of trying from him during our years together. We will

2 Stories with heart never forget him. Hospital day after day, providing patients with assistance and professionalism, giving their Though we can no longer be with him, we best, refusing to give up, working hard, and with will continue to embody his essence, which determination despite the challenges; in short, comforted and calmed us in difficult situations. practising hospitality. I would like to take this opportunity to thank the entire team at Bea- Times like these make us stronger and ta Maria Ana Hospital, each and every one of reinforce our conviction that the most valuable them, for their selfless contributions during this thing this Sisters Hospitallers Institution has is difficult time, and encourage them to continue its people, those who are on the front line at our in the same vein, as part of this great institution.

Anita Tsaneva Activities Coordinator at St. Teresa (London, England)

MY EXPERIENCE AT ST. TERESA DURING THE CONFINEMENT

les; they could be heard in our voices. Paying attention to intonation was very helpful! There When I was asked to share my experience du- were many comical situations when facemasks ring the months of COVID-19 confinement, at prevented the residents from deciphering what first I thought about what to write, since at St. exactly was said, resulting in all kinds of comi- Teresa we mainly tried to continue working with cal interpretations. residents, keeping them safe, and following the recommendations from the country’s government. “We are stronger together, After thinking carefully and looking back, I and with support, realised there were positive aspects for both compassion, and love, we personnel and residents. We maintained an can overcome any obstacle upbeat spirit in the home and tried to keep our residents’ lives as normal as possible. Su- to learn and to grow ddenly, it became normal to see personnel in stronger and more blue masks. Over time, both the staff and the motivated”. residents could imagine those concealed smi-

3 Stories with heart

The co-workers went the extra mile to keep cing too! residents happy, despite the circumstances. They spent a lot of time in the residents’ rooms, singing to them, playing their favourite mu- “We are grateful to sic, dancing, joking around, and making those who thought of us, them smile. It was a beautiful way to help our residents, and our minimise the effects of the confinement and isolation that the whole country felt. I be- co-workers during this gan to see my colleagues as heroes, as they difficult time”. continued to work, staying calm, sharing po- sitive thoughts and insights, and always with a joyful spirit, never complaining, their dedi- And the positive experiences continued. We cation never subsiding. On the contrary, they installed new technologies to help our resi- could not have been more generous! dents connect with their families. The local Kensington and Chelsea c donated three new We learned a lot and used our time constructi- iPads. Thanks to Skype and Facetime, residents vely, as a learning experience. When the confi- were able to video chat with their families re- nement began, the residents spent a month in gularly. It was incredibly helpful, particularly for their rooms and that helped us recognise that some of our patients suffering from dementia, some of them were happier eating there, rather who missed their families but were unable to than the dining room. They were also very re- express as much verbally. It was so moving to ceptive and enthusiastic about doing activities see them happy and lively at the end of every and chatting in a more personal way, one on call! one. We integrated that knowledge into our daily routine and will continue these practices We are grateful to those who thought of us, in the future. our residents, and our co-workers during this difficult time. We received many calls from family, friends, and neighbours sending us “After thinking carefully their best wishes and messages of support, demonstrating their solidarity in times of di- and looking back, I fficulty and need. Many beautiful cards were realised there were left at the front door, some from people we positive aspects for both know, others from children and adults in the personnel and residents”. neighbourhood who wanted to encourage us. We also received flowers; we never ran out of beautiful flowers in the home. And we cannot forget the sweets: we received large quantities We also learned to appreciate the little things, of yummy doughnuts and chocolates from the things we no longer take for granted: going local shops for the residents and staff to share outside on a sunny day, spending time in the and enjoy. They also sent us lavender-scented garden, chatting while playing a game or ha- disinfectant, so we could stay safe while savou- ving tea in groups of more than two people. ring a lovely aroma.

In late April, for the first time since the confine- The experiences of the last three ment began, we had a small party to celebrate months were not always easy, but one thing the birthdays of the residents born that month. is clear: we are stronger together, and with It was a long time coming and one of the most support, compassion, and love, we can delightful parties we have ever had: full of life, overcome any obstacle, to learn and to grow joy, and appreciation. Lots of music and dan- stronger and more motivated than ever.

4 Stories with heart

Dra. Silvia Capezzuto Dra. Marisa Nicolini Psychological Services, Sisters Hospitallers “Villa Rosa” centre in Viterbo ()

THE ROSES AND THORNS OF COVID-19 AT VILLA ROSA

Recently we started to see the light again af- ter a few long months of confinement due to COVID-19, which, as everyone knows, was par- ticularly aggressive in Italy. At the Sisters Hos- pitallers Casa di Cura Villa Rosa eldercare home in Viterbo (Italy), we are gradually returning to normal, after the local health authority verified that the entire Hospitaller community was vi- rus-free. uses those who appear impotent to continue his work. The manager of the centre asked if I The centre was closed for two and a half wanted to administer the sacrament and give months in an effort to keep the entire hospital comfort to those suffering alone. I immedia- family safe and united (though physically apart) tely replied, ‘I am here for whatever is nee- to fight not only the virus, but also the sense of ded.’ I knew the risk of the situation and I felt loss and loneliness felt particularly by the resi- called to provide solace from my hospital bed.” dents, who have said, “Despite the interruption of activities and the forced distancing from my We want to conclude by recognising and family, I appreciate the Sisters Hospitallers and expressing our gratitude for the entire all the professionals who have always made us Hospitaller Community who—by giving feel supported and accompanied.” the best of themselves on every level, both personally and professionally, and in their va- Another resident noted, “Reflecting on this appa- rious areas of responsibility—prevented CO- rently empty period, it has been an occasion for VID-19 from entering the Villa Rosa eldercare residents to grow closer and support each other home. They provided quality, comprehensive even more. The boredom and emptiness of these care with dedication, courage, humanity, and few months have allowed me to reflect, on myself hospitality. and my life story, as well as some of my values.” We hope that when this pandemic ends, huma- We think it is particularly important to share nity will move toward a brighter future full of the moving experience of Father Mario, also values. Together we can preserve and promo- a resident at our centre: “During the confine- te the legacy of St. Benedict Menni by uniting ment, I felt like a priest who had already ful- science and charity. filled his duty. But I discovered the Lord also

5 Stories with heart

Fernanda Caetano Sister Hospitaller and Head of Internal Services in the Global Rehabilitation area of the Idanha Healthcare Centre ()

ONE PERSON IS WORTH MORE THAN THE WHOLE WORLD

The year 2020 will go down in the history of humanity, of the Congregation, and the Sisters Hospitallers in the Province of Portugal. of the teams that, by joining forces, demon- Although the Congregation is celebrating strated that we are like the Good Samaritan: 125 years of activity in Portugal, we cannot overlook the impact of the COVID-19 pande- • Who does not pass by but serves mankind mic, which has prevented us from celebrating with dedication; the presence of hospitality in Portugal as we • Who leaves His family to dedicate more time planned. to service and offer greater comfort.

In March, COVID-19 caught us off-guard at This is evident in the long hours worked to the centre and since then our routines have attend the sick and ensure nothing was lacking. changed completely. As members of the So many gestures and so much dedication and Hospitaller family, we had to discover new ways gratitude from everyone! So many hours sha- to revive hospitality and ensure its presence in red among volunteers to make everything ea- our specific day-to-day reality. sier!

The COVID-19 pandemic has changed our mentality, our lifestyle, and the way we admi- nister hospital services. Working together was “The COVID-19 pandemic crucial at a time of uncertainty in all our lives, has changed our since the situation was new to everyone. mentality, our lifestyle, This is the method we followed every day, and the way we trying to find the best, safest options for users, administer hospital without forgetting the focus of the Hospita- services. Working ller mission: the person. It was essential that together was crucial”. we establish priorities and safety measu- res, acting in accordance with the guidelines issued by the Portuguese Health Department and using all the equipment ne- As a result of the pandemic, new habits cessary to ensure the professionals could work have become part of our daily routine: on the front lines and provide services safely. personal protective equipment (PPE), constant It should be noted that these collective actions hand-washing, ever-ready hand sanitizer, so- were made possible thanks to the dedication cial distancing, facemasks, no touching, hug-

6 Stories with heart ging, kissing, actions that were frequently prac- of service to the frailest patients with enhanced tised by our users, banned from one day to the safety. next. Change has occurred and continues to occur in each of us, in our habits, in our respect for the “Little by little, we are common home, in caring for our neighbour. returning to the new In times like these, the words of St. Benedict normal that will define Menni take on great meaning: “One person is our lives now, because worth more than the whole world.” And in kee- COVID-19 plans to stay ping with that concept, we have all reinvented longer than we expected”. ourselves to bring hope and relief to those who have been quarantined, infected, or separated from their families during the pandemic.

COVID-19 gave us the opportunity to focus Little by little, we are returning to the new not only on ourselves, but to recognise and normal that will define our lives now,- be appreciate the countless gestures of solidarity cause COVID-19 plans to stay longer evident in affection, closeness, and the trading than we expected. Nevertheless, we have and donating materials (masks, gloves, face banded together to prove we will not let it de- guards, disinfectant, etc.) that allowed us to be feat us, because we are all in the same boat.

Michaell Moreno Occupational Therapist for the Sisters Hospitallers Mental Health Network in Chile

PROVIDING HOSPITALITY TO THE MOST MARGINALISED DURING QUARANTINE

In the commune of Santiago, the most central district of Chile’s capital, is the Sisters Hospi- tallers’ St. Benedict Menni Day Centre, a place There’s no denying technology played an where 32 highly vulnerable people suffering important role: video calls, online meetings, from severe mental illness take part in different phone calls, instant messaging, etc. were psychosocial rehabilitation and community ac- among the tools we used to develop our tivities on a daily basis. intervention strategies. Still, we went one step further and made home visits. We tried to As social/welfare professionals during CO- take all the necessary precautions to protect VID-19, the task of redefining our procedu- ourselves and our users. We visited their ho- res was complicated, but we gave it our all. mes to learn first-hand how they were feeling,

7 Stories with heart

and even more so when we are able to provi- “As social/welfare de the necessary support to people unable to respect the quarantine because of heightened professionals during anxiety and/or trouble at home. COVID-19, the task of redefining our procedures At one of these home visits, we detected a user with obvious symptoms of coronavirus, who was complicated, but we had been bed-ridden for days. Neither she nor gave it our all”. her family realised the gravity of the situation. The necessary steps were taken, with the home health team evaluating her; after assessing her what their new routines were if they needed condition, she was hospitalised. That user is cu- any help we could provide. We also delivered rrently on a ventilator and is fighting to beat therapeutic materials, enabling them to enga- the virus. ge in activities similar to those practised at the Day Centre. In these circumstances, we reflect on the Hospitaller values upon which our Institution Due to the complexity of travelling around was founded that have been instilled in us the region and the risks and the sacrifices this since day one. Ethics, sensitivity for the mar- entails, we questioned the relevance of ginalised, professional quality, comprehensive this type of intervention. After an in-depth care, humanity…these values are reflected in analysis, we concluded that this approach the people we are and the training we receive. was making a difference, especially in cases They are palpable in our work and every day involving extremely vulnerable users. The clo- we strive to adapt to a new way of doing things seness that defines us as a Hospitaller institu- that enhances the wellbeing of the entire Hos- tion goes hand-in-hand with this type of action, pitaller community.

Sheeba Siluvayyan Sister Hospitaller, Nurse and Provincial Secretary for the Province of Portugal since 2009

COVID-19: A CHALLENGE AND OPPORTUNITY FOR HOSPITALITY

I am Sister Sheeba Siluvayyan, a Sister Hospita- ller since 2013. I hold a bachelor’s degree in Bu- siness and I am pursuing a master’s in Business 10 patients suffering from mental illness. The Administration. I am currently the head of the centre is called the Menni Family Home. As a Thirumala Community Group in India, which group, we belong to the Kazhakkoottam com- consists of three postulants, five aspirants, and munity.

8 Stories with heart

We are located in southern India, in the state ment for Victoria, as well as some of the other of Kerala. Although the pandemic is currently sisters and staff. “For me, choosing to stay at surging in various parts of the country, as of to- the centre was a privilege and an opportunity day there are not many cases in Kerala, where to grow closer to Jesus, the Good Samaritan,” we operate two centres. Since 22 March, when she says. “I have learned a lot from the sisters. India’s confinement began, we have followed I don’t feel like an outsider, but a member of the recommendations and regulations of the the Hospitaller family; they have helped me government to prevent the spread of the virus. realise this is my family […] Every day when I go home, I think about the sick and their we- Despite the immeasurable suffering caused by llbeing. Being at the centre for more than two the pandemic around the world, we have seen months allowed me to take better care of goodness and charity spread even faster. Faith them, to share with the sisters, to learn more has brought people together: the rich and mi- about the mission and the role we play as ghty, the wise and scientific, atheists and belie- co-workers. […] The sick are like my children and vers, and the poor all say in unison: ‘Only God I have a responsibility to care for them. I greatly can.’ God never abandons us; He asks that we appreciate the peace and joy that I feel in the remain firm in our faith, strong in our suffering, Hospitaller family and I envy the sisters who de- and steadfast in our vocation and our commit- dicate all their time to the service of the Lord.” ment.

One specific commitment of the communi- “Despite the immeasurable ty group is to collaborate with the Diocese by suffering caused by the making and distributing masks. Enthusiastic pandemic around the world, young women in training have already made we have seen goodness and more than 2,500 face coverings and are ha- ppy to continue doing so. When I ask what it charity spread even faster. means to them to collaborate in this mission Faith has brought people and how the pandemic has affected them, together”. they respond, “The suffering of our brethren is our suffering”; “We are happy to help; we do not grow weary or discouraged because we These experiences help us understand that this know we are serving Jesus and He gives us the pandemic and the suffering it has brought re- strength to fight this pandemic and whatever present an opportunity to be more humane, comes next”; “We want to say to the whole more generous, more hospitable! The confine- world and our sisters and co-workers in par- ment will not stop us. We are more motivated ticular: ‘Thank you!!’ because you are doing than ever! It cannot confine hospitality; it gives everything possible to care for the sick. And to us the strength to fly from one place to another our patients: ‘You are not alone, we are with offering help and service. you’”; “Fear and discouragement have no pla- ce in our following of Jesus or the practice of Let us remember the first rule of Father Hospitality.” Menni: pray ceaselessly, in order to understand the signs of the times; work tire- One of our co-workers, Victoria, a healthca- lessly, as a servant to the gospel; suffer in pa- re worker at the Benedict Menni Psychosocial tience, because we know we are not alone; Rehabilitation Centre in Kazhakkoottam had a endure with courage, which makes us stronger truly uplifting experience. When the confine- and more steadfast; love God, because that is ment began, some employees opted to stay our calling; and be silent, to better hear the voi- and live at the centre given the lack of avai- ce of God that guides us. We pray this situation lable transport. This was a positive develop- ends soon. You are all in our prayers.

9 Stories with heart

Laura Neves Sister Hospitaller, Nurse and Provincial Secre- tary for the Province of Portugal since 2009.

MEANING OF THE HOSPITALLER FAMILY

ning and the need to protect themselves.

In fact, shortly after the first cases hit Portu- My name is Laura Neves and I am a gal, some of our centres came face to face Sister Hospitaller. I am also a nurse, though I with the inevitable. The virus managed to have not practised for many years. I have been circumvent the barrier of contingency plans, Provincial Secretary since 2009. creating a network of contagion. Some sisters, co-workers, and patients tested positive When the first cases occurred at the Institute, and we found ourselves in a situation that we the provincial government organised to help knew was possible, but that still managed to the centres in the area. I was assigned surprise us. The team caring for the units whe- the Santa Rosa de Lima Health Centre in Belas re the first cases erupted was dispersed: some (Portugal), which specialises in geriatric psy- were infected, others quarantined, others sta- chiatry. yed home with their young children, others be- cause they were patients at risk, and still others, who were also civil servants, received orders to “The members of the work exclusively for the Government. remaining teams refused The members of the remaining teams refused to give up or give in to to give up or give in to fear. They responded to fear. They responded to all requests for cooperation, and courageous, all requests for creative, united teams formed quickly. cooperation, and When I arrived at one of these units, the new courageous, creative”. team had not yet formed. Several users had just tested positive and many collaborators had symptoms. The team was worn out by the uncertainty, the constant changes in strategy, When COVID-19 crossed the border from Chi- the long hours that piled up due to a lack of na and its implacable way of spreading throu- personnel. Nevertheless, they did not abandon gh social interaction became evident, I reali- ship until everything was secure. sed that our Congregation would not be able to prevent it from entering our centres, where As my duties changed, I felt the world co- we tend to very fragile and vulnerable patients ming down on me. I knew no one; I had been who require close proximity and who, for the away from nursing for so long; the health of most part, were unaware of what was happe- the users was expected to deteriorate further

10 Stories with heart and most of the team was absent. Meanwhile, that users and their relatives could see and a new team came together and my insecurity hear each other gave them peace of mind. subsided. Members arrived ready and willing, and fortunately, several co-workers who tested Sadly, we had some very severe cases. We fou- negative were able to stay on the team. That ght with all the means at our disposal until the gave us tremendous confidence and allowed bitter end, but we had to face death. We aimed the users to continue seeing their familiar faces to minimise suffering, provide relief, and be and hearing their voices. present. In certain cases, we allowed close fa- mily members to say goodbye. These moments The two nurses helming the ship when the out- were indescribable and intimate, perhaps some break occurred continued to support the team, of the most humanising of all, especially given despite being sick at home. They called often the social distancing standards that required and answered the phone at all hours, respon- families to mourn in complete solitude. In the ding to our queries, giving advice, and tending end, I stood by silently, as if at a ceremony, re- to tasks we were unable to do. presenting the person’s family and everyone who loved them but could not be there.

I stayed with the unit until 31 May. There I spent “I know that my presence Lent, Easter, and the Feast Day of St. Benedict: as a sister was important celebrations that had never been so profound. to the team, but it was I did not participate in the festivities or gathe- also enormously rings. My liturgy occurred in serving the sick, enriching and where Jesus lives, has a face, and is embodied humanising for me”. in a mysterious and wonderful way. I feel privileged to have had the opportuni- ty to contribute in some small way during Most users adapted extraordinarily well to a to- the pandemic. I know that my presence as a tally new situation with radical changes in their sister was important to the team, but it was routines. They were not even surprised by our also enormously enriching and humanising for protective equipment; they only cared about me. I felt a sense of duty, courage, altruism, seeing our faces and hearing our voices, which unity, and dedication in responding to the warmed them and made them feel at home. crisis and managing its effects. Several mo- thers left their children in the care of others in One aspect that was sometimes difficult to order to be there… there were sons and dau- manage was contact with families. At first, ghters, grandmothers, granddaughters, wives… it was totally impossible to field the flood of incoming calls because we were completely I was part of the community of St. Benedict overwhelmed by the duty of care. We knew Menni in Idanha, where we supported one that family members were concerned and it another, shared experiences and concerns, pra- was essential to keep them informed of the si- yed and lived together. Above all, we felt sent tuation, but we had to establish rules and prio- by the Congregation. We were not alone; we rities. Initially, we did not have any protective represented all sisters. equipment that would allow contact without the risk of contagion. When the situation be- One thing is certain, during that time, we expe- gan to stabilise and we received a tablet that rienced weakness, but above all, we felt what it allowed us to make video calls with families, means to be part of the Hospitaller family. we noticed a marked improvement. The fact

11 Stories with heart

Alejandro Palacios Volunteer and Pastoral Coordinator, Father Menni Clinic (Pamplona, Spain)

SIDE EFFECTS

Throughout the pandemic, we have learned more and more about the characteristics of CO- VID-19. The recent data on the side effects of tho- se who have had the coronavirus are startling. In This hard work translated into close- addition to respiratory and neurological effects, ness, support, solace, and encouragement, we have read about possible heart damage. with the spirit of St. Benedict Menni dri- ving each action, “Onward, always onward”, Though it pertains directly to those who reminding us that the values that define our have weathered the disease, at its root, this centres shine brighter in the face of adversity. news concerns all of us. After the state of emergency, the de-escalation, the impleme- ntation of special measures, social distancing, confinement, death… What side effects has this “From the first moment situation had on our lives? Has it affected our of the crisis, the centres hearts? Has it changed something? We cannot deny that it has touched all of us in the dee- were reorganised and we pest part of our being in one way or another. asked for extra help from co-workers, sisters, and The Sisters Hospitallers’ logo at the entrance of users. Humane care not our clinics is a good reminder that our daily efforts only translates into focus on caring for the sick, not only during a greater willingness and pandemic, but always. Hospitality constantly re- service, but into minds us that we have hearts, not breastplates. working together as one family”. From the first moment of the crisis, the centres were reorganised and we asked for extra help from co-workers, sisters, and users. Humane care not only translates into greater Like a side effect, our hearts are touched in times willingness and service, but into working toge- of difficulty; something changes. Today, we are ther as one family. in the midst of a health crisis; tomorrow ano- ther obstacle may block our way. What we learn To paraphrase the prophet Ezekiel, God has from these crises is that, with an open heart, we given us a new heart and spirit; He has given emerge stronger, with wounded, perhaps tired us a heart of flesh, not of stone. It is - astoni hearts, but invariably ready to light up the world, shing that in the face of so much suffering, because as St. John Paul II said, “The worst pri- hope, optimism and hard work prevailed. son would be a closed and hardened heart.”

12 Stories with heart

Fernando Torrico Physiotherapist and Kinesiologist at the Puntiti Therapeutic Centre (Cochabamba, Bolivia)

HOPE, LOVE AND HOSPITALITY DURING A PANDEMIC

The COVID-19 pandemic has changed our world in unimaginable ways. It has affected our lives, not only due to the health risks, but also by altering how we interact and coexist. We rry about my family, my children and grand- have all been affected and we all have a story children. It’s a difficult situation, but with the to tell. support of my family, I was able to stay and care for the children, who are part of my life. The Sisters Hospitallers Puntiti Therapeutic I’ve watched them grow up; they’re like my Centre in Bolivia treats 60 totally dependent own children.” children of different ages, who are cared for by a multidisciplinary team. After the first positi- Another carer, Edith, who is pregnant, says, ve case of COVID-19 was detected in Bolivia, a “With the change in shifts and the way of wor- strict quarantine with restrictions and prohibi- king, the days are more exhausting. Also, I wo- tions was imposed as part of the government’s rry about my three children at home alone with containment measures. their dad. Because I’m pregnant, I often need the help of my colleagues, but despite the diffi- The situation complicated direct and indirect culties, I am happy to continue coming to work. care for the entire staff working at the centre: It’s my second home and the children are like from the challenges of commuting, to the risk my own.” of being a carrier and introducing the virus to the centre, possibly infecting the high-risk chil- These testimonials are clear examples of dren or another co-worker. hospitality. Though the hours grow longer and our strength weakens, the affection and love Under these conditions, collaborators were we feel for the little ones make our efforts wor- asked to assume two-day shifts, and in some ca- thwhile. ses seven-day shifts of continuous care, which caused tremendous uncertainty for our families. In addition, the various departments—medici- ne, speech therapy, dentistry, psychology, phy- Juana, an elderly carer who has worked at the siotherapy, and administration—complement centre for more than 20 years, showering the each other with a single goal: to improve the children with her love and patience, explains, quality of life and/or independence of our resi- “The shift change was necessary to avoid be- dents in all respects. coming infected and infecting the children, but when I stay at the centre for several days, I wo-

13 Stories with heart

Filipina Alonso Sister Hospitaller and nurse in Mozambique.

MOZAMBIQUE COMBATS COVID-19

My name is Filipina Alonso and I am a Sister Hospitaller of the Sacred Heart of Jesus. I live in my home country of Mozambique, a young underway to raise awareness. At the time, and happy country with tremendous cultural normality still prevailed. Many people went variety and many churches—which often leads out on a daily basis to make a living from their us to say, “There are no Mozambicans without simple businesses. This is how millions earn religion” —as well as a major deficit in the their livelihood in Mozambique. distribution of economic resources. Failure to comply with governmental measures Until 21 March, when the alarm was sounded resulted in arrests and incarceration. Sadness announcing the first case of COVID-19 in invaded and still invades many families and Mozambique, life proceeded as normal, without hunger is the scourge of many homes: death the slightest concern on the part of many. approaches slowly. But we also have stories of I remember we had the archdiocese route many families who found moments of grace scheduled through the streets of Maputo that in the midst of misery, because they finally sat weekend (Sunday afternoon). Unfortunately, at the table and prayed together, revitalising gatherings of more than 50 people (among “domestic church” life. others) were prohibited, so the event was cancelled. Many still went to the event but found only police officers and parish officials “We have stories of providing information about the celebration’s many families who found cancellation. moments of grace in the midst of misery, because The expressions on their faces were indignant, confused, concerned, frightened, and sad. They they finally sat at the were heard to say, “What kind of disease forces table and prayed together, the closure of the house of God?” For many, revitalising “domestic it was difficult to understand how something church” life”. invisible could cause so much upheaval in the world. Regardless, coronavirus is a reality in Mozambique, just as it is in other parts of the Our work as a Hospitaller community world. When the government recommended closing all schools, universities, and centres, our The current COVID-19 situation in day centre was no exception. This meant Mozambique reorganising in order to guarantee our users In late May, the situation was quite favourable: received basic services. Therefore, we began there was a smattering of cases and an effort welcoming users weekly in small groups to 14 Stories with heart ensure they received their medication and instilling hope and solace, despite having to other essential treatments. We gave talks distance ourselves physically. about the care that should be taken with users, their families, and people in the surrounding community, in an effort to raise awareness. “With the help of Some sisters carried out this effort on the radio. friends and benefactors of With the help of friends and benefactors of the centre, we the centre, we continue to alleviate the hunger continue to alleviate the of some families by delivering basic products hunger of some families roughly every month. Despite the challenges in by delivering basic this corner of the world, the recommendation is the same: stay home. Here we are in the products roughly every company of Our Mother Mary, learning every month”. day how to stay beside those who suffer,

Ximena Albornoz Sister Hospitaller and Superior of the Community in Latin America.

HUMANITY’S UNCERTAIN FUTURE

At the end of 2019, a small virus caught us by surprise, bringing with it pain and chaos. There were sceptics who believed they were untouchable, even as the disease visited them in Asia and Europe have already weathered the one way or another. Soon, everything collapsed worst of the crisis and are living a “half-normal” and we found ourselves in a critical situation. life, while in the Americas, the pandemic Suddenly, we had new heroes as we recognised continues to take many lives every day. This is the work of those who silently saved lives every changing, but it is no less painful, especially for day; they earned our respect and applause. those who cannot afford to stay home because they live day-to-day with barely enough money The world’s leaders have two serious problems: to eat. Social inequity and human frailty are a healthcare crisis and an economic crisis. In light revealed in the face of this common enemy that of the situation, the media continued telling us breeds disease, death, and hunger. Therefore, it to “Stay home.” From that moment, our lives is essential that we be more humane, in defence changed and nothing would ever be the same. of the weak and defenceless. This pain should

15 Stories with heart

cause us to reflect on the fact that we are all always emerging, wanting to help those who connected and we need each other; no one is suffer most. better than anyone else, as this pandemic has proven. There are no rich or poor, Europeans God is great every day. We have patients or Americans, Africans or Asians; there are only and co-workers with COVID-19 who are true vulnerable human beings. testaments to life in the face of the pain they suffer. We also have a group of collaborators on the front line, like a halo of generosity and humanity, making us deeply proud as human “In the midst of this beings. terrible, global pandemic, I can only THANK God, In the midst of this terrible, global pandemic, I can only THANK God, Our Lady of the Sacred Our Lady of the Sacred Heart of Jesus, and our founders, because if the Heart of Jesus, and our pandemic had erupted in October, it would have founders”. been a very different, and more unfortunate, scenario for our Mental Health Network.

God writes straight with crooked lines. At Facing this inequitable scenario is our Hospitaller first, the work prepared us for what lay ahead presence in Chile which, as in the early years and now, we are better poised to tackle the of the Congregation’s founding, felt the need pandemic. He does not release us from his to resort to alms: we needed help to combat hand; He gives us peace and tranquillity to our own economic hardship. That is when we endure these moments. Unfortunately, we lost discovered the charitable heart of Chileans, a patient, but God wants to teach us that, even as the first significant economic and material in adversity, He is enough, and we place our aid appeared. Unfortunately, COVID-19 also trust in Him. Recognising this, we remain on arrived in Chile in March. guard, humble of heart, stripped of all armour to engage in solidarity wholeheartedly as an In economic dire straits, our mental health indispensable virtue of those of faith. network took over the pandemic protocols, trusting that God would not forsake us, like the “Creativity always shines in limited scenarios widow from the gospel who, with only a handful and that unexpected dialectic must compel us of flour and a little oil, found it bottomless to rethink our priorities, our challenges, our after sharing it. That charitable well is what common humanity.” we experience today; divine providence never abandons us. Chile’s charitable spirit is very strong: he who has half a loaf of bread shares it with he who has none. That is why communal “COVID-19 has cost meals began appearing in our neighbourhoods, so no one goes without food. us many lives, but generous hearts are Tablets were donated to communicate with always emerging, those hospitalised and gravely ill with the disease, so at the very least they could say wanting to help those goodbye to their loved ones; donations from who suffer most”. business owners helped hospitals. COVID-19 has cost us many lives, but generous hearts are

16 Stories with heart

Isabel Gaztambide Sister Hospitaller and Superior of the Community in Addlestone (England)

THANKING CO-WORKERS FOR THEIR COMMITMENT AND RESPONSIBILITY

the usual visits from family and friends.

Our manager is wonderfully creative when devi- sing and organising activities for the residents: In England, the crisis began later than in the singing, dancing, comedy, and fancy-dress rest of Europe. We almost thought we would competitions, refreshments/dinner in the escape it. Unfortunately, that was not the case garden, appetizers and wine tasting, to men- and by late March, the pandemic had erupted tion a few. Thanks to the IPad, family members in the United Kingdom. Confinement protocols were in constant communication with their lo- were immediately applied to the infected, in ved ones. addition to procedures for those with symptoms. All of this was made possible with the help of the co-workers, always supported by the sis- Informing the relatives of residents about the ters. Together, we shared the suffering and the confinement and the suspension of visits was risk, as well as the support, joy, hope, and sense difficult. The maxim was “Stay Home.” The same of family unity, committed to the same ideal: to rule applied to all volunteers as a preventative provide residents with qualified, comprehensi- measure. There were moments of fear, insecu- ve care in an effort to alleviate the effects of rity, and uncertainty, but from the outset, I was confinement. encouraged by the common denominator of hope: trust. The centre manager and two staff members volunteered to live at the centre with “I heard people say, the community of sisters. That generous and “Never have I felt so close supportive decision was received with a warm round of applause that still echoes. to God”; “This situation has changed me”. There were difficult and very painful moments, eased by sharing, encouragement, support, and above all, prayer. I heard people say, “Ne- Broadly speaking, this has been our experience ver have I felt so close to God”; “This situa- during the coronavirus pandemic. tion has changed me”; and “Faith, love, and compassion are the only things worthwhile and The Addlestone community would once again they can’t be bought.” I will never forget the ex- like to thank all the co-workers for the com- perience of living in the convent for more than mitment and responsibility they have assumed two months. If the opportunity arises again, I in helping the vulnerable during this crisis. We would return in a heartbeat. We also added a thank you and congratulate you with a huge multitude of activities for residents, to replace round of applause.

17 Stories with heart

Joana Sarmento

Nurse at the Casa de Saúde Rainha Santa Isabel (Condeixa, Portugal)

EYES KEEP SHINING!

shuttered. Fear kept an eye on us!

During the pandemic, two references guided our path: the value of human life and hope. Our In recent months, the world has been shocked compass? Resilience! It has been a long and by a virus, an invisible microorganism that has winding road, but teamwork and Hospitaller changed our way of living, communicating, and family unity have allowed us to change the caring. Living our lives differently has proven to situation for those we look after. be a challenge. How should we act with others when social distancing is enforced? We realised right away that it would not be an easy road for those in our care, because How do we communicate when our faces are their world had suddenly veered in a different concealed behind masks? How do we touch direction: gatherings, activities, walks, visits when gloves cover our hands? with family were suspended. Everything changed and it hurt, but when we combine Luckily, our eyes persist, expressing the words love, creativity, and technology, we manage to we have not said, the feelings and the pain console the heart and strengthen the soul. we cannot quantify. The gaze has retained its brightness and that is precisely what I want to The Hospitaller family has grown stronger, more talk about. confident and more courageous. Together we have witnessed smiles, laughter, and special one-of-a-kind moments. In the end, this is life, carrying out the Mission! “The Hospitaller family has grown stronger, All of our lives have changed: our habits, our more confident and more convictions, our priorities. The pandemic has courageous. Together we forced us to slow down and appreciate the have witnessed smiles, importance of the here and now.

laughter, and special And the future? We still do not know what the one-of-a-kind moments”. post-COVID era will be like. Answers remain scarce, but we do not need many, only those necessary to carry on! And what drives us For three months, our Hospitaller centre had forward is no different than what brought us to adapt to new habits, new routines, and new here: belief! Believing that nothing matters ways of working. The hallways were flooded more than loving thy neighbour, because after with a deafening silence; the rhythms changed; all, “One person is worth more than the whole the common rooms were empty and the doors world.” 18 Stories with heart

Fausta Sacchi, Federica Rompani, Samantha De Boni Nurses at the Villa St. Benedict Menni (Albese, Italy)

NURSING DURING COVID-19

In the coming months, we expect to have The Sisters Hospitallers centre in Albese (Italy), learned how to communicate effectively located in the heart of the Lombardy region, among professionals, as well as among pro- was hit hard by the pandemic. Three of the cen- fessionals and users. From all of this pain, we tre’s nursing coordinators—Federica Rompani, will learn the true value of things in life and the Fausta Sacchi, Samantha De Boni—were asked importance of our work. We will revert to a new a series of questions. These are their stories. normal, amended based on our experiences.

When the COVID-19 emergency began, we saw When the crisis was at its peak, we felt a storm the need to reorganise our work and the cen- of emotions that we will try to articulate: tre’s healthcare personnel. Finding answers in different situations is part of our job, but the - Helplessness and anger in the initial phase speed with which the virus spread forced us to after the death of several users. Sadness and take equally swift actions to ensure the wellbe- grief at being unable to offer family members ing of guests and collaborators. We are now in the chance to be physically near their loved the second phase, which certainly requires less ones in the final stages of life. And even more speed, but which is no less difficult given the pain at the impossibility of holding funerals. reorganisation of each department’s activities and the protection procedures everyone must - Mutual gratitude among all the professio- adopt. nals at the centre. We felt each other’s support through specific acts of generosity. We also re- One of the most challenging elements was ceived encouragement from the outside: One processing our sense of being unable to for all! A local vendor donated chocolate eggs control an unfamiliar and dramatic situation, a for Easter! feeling that often devolved into helplessness. But, ably led by our Chief of Nursing, Dr Fu- - Admiration in testing the responsibility of all magalli, teamwork prevailed, which allowed the centre’s professionals who worked long us to face the situation calmly and rationally, shifts to cover for colleagues stricken with particularly with regard to the swift training in the virus. Everyone went out of their way to the use of protective equipment. Professionals ensure both healthy and infected users received were also given the psychological support nee- care. It was very moving to see our colleagues ded to act more confidently and better mana- start their shifts with determination, ready to ge the situation based on the recommenda- accept the changes prepared by the coordinators tions of the country’s authorities, sadly often according to the status of each department. contradictory. 19 Stories with heart

Megan Derry Caregiver at the Christ the King Care Home (Shenstone, England)

MANY POSITIVE ASPECTS HAVE EMERGED FROM THIS SITUATION

My name is Megan Derry and I am a carer at Christ the King Care Home in Shenstone, Staffordshire (England). I have worked here for six years and since COVID-19 interrupted our lives, my job has During the pandemic, I worked more shifts than changed completely. usual. We were often understaffed, as team members were forced to self-isolate after coming in I knew my work was vital to protect our residents, contact with the virus. Regardless, it was wonderful who are extremely vulnerable. This horrible virus to experience a sense of teamwork like never before. swept the country at lightning speed. When the first case of COVID-19 was detected at the home, it was shocking. It made the pandemic a reality, not just something on the news. It was alarming, knowing “,I knew my work was vital the devastation the virus was causing worldwide. to protect our residents, Countless thoughts flashed through my mind: how who are extremely quickly will the virus spread? Do we have enough PPE? Will I contract it and bring it home to my vulnerable”. family? Or spread it to residents? Despite these questions, I knew how important it was for me to continue to provide the same standard of care I Being on the front line, I saw residents affected had always given. by the coronavirus, who struggled to breathe and deteriorated before my eyes. Whenever I returned Management established strict procedures and to work, I hoped and prayed that the residents I had the use of PPE became mandatory at all times. I cared for the day before were still safe and well. felt fortunate that we had enough protective It was difficult to contain my emotions, but the equipment to keep the whole staff safe and management and staff supported me constantly. provide residents with the best care possible. With Despite wearing PPE, we were able to reassure the emergency protocol activated, I sometimes residents and hold their hands. I was the closest felt hot and claustrophobic. It was very difficult to thing they had; with their relatives unable to visit, I wear PPE for an entire shift, 12 hours on many days. was their family at that moment. Area schools and the relatives of residents donated the majority of the personal protective equipment. I felt proud of myself and my team on the front Although I knew the PPE would keep me and the line. The community supported us along the way residents safe, the way we communicated changed. and showed their generosity by sending gifts and While wearing PPE, many deaf residents were messages of appreciation. This touched all the unable to read my lips, making communication staff members and gave us the motivation to keep much more challenging. pushing forward.

20 - Charity drive -

The time is now: stop the coronavirus crisis in southern countries!

The Sisters Hospitallers’ Benedict Menni Foundation has launched the #ViralizandoSolidaridad campaign with the aim of raising funds to help our centres in Africa and Asia fight the COVID-19 pandemic.

The Sisters Hospitallers’ Benedict cial disparities among nations. Though no one Menni Foundation has launched the #Virali- is safe from infection, it has become clear in zandoSolidaridad campaign with the aim of recent months that not everyone can fight the raising funds to help our centres in Africa and virus equally. Many are unable to stay home; Asia fight the COVID-19 pandemic. others are unable to wash their hands becau- se there is no water supply; still, others live in All proceeds will be sent to the Sisters Hospi- crowded dwellings and cannot social distan- tallers centres in Africa and Asia to purchase ce; others lack adequate nutrition. This acute protective material, hygiene products, thermo- inequity will determine the rate of the pande- meters and food for needy patients. mic.

A crisis and an opportunity Still, the pandemic has also revealed the most The COVID-19 pandemic is battering every valuable facet of our society: solidarity and the corner of the globe. This extreme situation has desire to help others. People around the world not only brought into focus the frailty of hu- understand the interconnection that exists be- man life, but also the vast economic and so- tween all human beings and, thus, the impor-

21 - Charity drive -

tance of helping and working together so we to continue nourishing impoverished patients. can emerge from this crisis without leaving an- yone behind. The #ViralizandoSolidaridad campaign The #ViralizandoSolidaridad campaign aims In this respect, the crisis gives us the oppor- to support the Sisters Hospitallers’ centres in tunity to reflect and move toward a more just, countries where the socio-economic and heal- united, sustainable, healthy world. A world that thcare situations are further complicated by includes everyone. the pandemic.

The situation in Africa and Asia Based on a questionnaire sent by the Benedict The Sisters Hospitallers’ mental health Menni Foundation, in which each centre arti- centres and hospitals in Africa and Asia work to culated their challenges, we detected the need improve the health of the population, provi- to raise funds so centres in Africa and Asia can ding care and treatment to those at risk of so- buy personal protective equipment, thermo- cial exclusion. In addition to the care offered meters, hygiene products, and food for needy at centres, mental health teams regularly travel patients. to rural and peripheral communities to provide consultations, treatment, and food to those on The campaign is already underway, with the the streets. The centres in India and the Phili- Provinces of Spain, , England, and Portu- ppines offer accommodation for people with gal’s Fundaçao Bento Menni working together mental health conditions, as well as rehabilita- in a truly international effort. Materials have tion and social reintegration programmes. been circulated and work is underway to boost communication in order to reach as many peo- Although the number of confirmed cases and ple as possible. deaths from coronavirus remains relatively low in these countries compared to Europe, the Donations can be sent to the Benedict Menni frailty of the health system and the shortage Foundation account at Banco Santander, under of essential supplies, like ventilators, are worri- the concept COVID-19: IBAN ES87 0049 1834 some. Countries have taken preventative and 1921 10189196, or through PayPal, under the early intervention measures to anticipate and concept “Emergency funds” at this link: https:// combat the pandemic, but the reality is that www.hospitalarias.org/donaciones/ this global emergency is hitting them with te- nuous healthcare systems, scarce ventilators, and difficult access to drinking water and -hy giene products.

In addition, given the economic crisis trigge- red by the pandemic, more and more people are at risk of social exclusion and poverty, exa- cerbating a situation that was already econo- mically and socially precarious.

The Sisters Hospitallers health centres conti- nue to carry out their activities, working hard to ensure their patients receive treatment. Ne- vertheless, day after day they find it difficult to purchase basic hygiene and preventative ma- terials, and they need help to buy food in order

22 POEM BY A HOSPITALLER CO-WORKER

Here I am… I am the hand that cares for you and lifts you up I am the glance that welcomes you I am the ear that listens to your silence I am the smile you see when you wake...

I guide your unsteady steps I am the shoulder you cry on I am the bosom in your time of need I hug you to relieve your pain I am the embrace that welcomes you with love...

I am a sanctuary for your secrets I am the light that extinguishes fear I am the caress that calms you...

I deliver myself to you body and soul, in my hospitable heart I welcome yours entirely.

Maria Teresa Maia Gonzalez

More information and contact: [email protected] www.hospitalarias.org 23