STORIES with HEART “COVID-19 Experiences”
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Special Newsletter - July 2020 Nº 38 CONTIGO STORIES WITH HEART “COVID-19 experiences” 1 Stories with heart Mónica Santos Chief of Nursing at the Hospital Beata María Ana (Madrid, Spain) THANK YOU FROM THE BOTTOM OF MY HEART! After living through this extraordinary situation since March, it’s important that things are calm now, so we can begin to breathe, to look back and reflect with serenity on everything that’s circumstances, we lost a great colleague and happened. friend, Aurelio Capilla, Medical Director of our hospital. Initially, he faced the situation From the start, it was difficult, chaotic, with a sense of responsibility and tremendous heart-breaking. We experienced feelings and planning capacity, thanks to which we were situations that even the most seasoned profes- able to ensure good patient care from the mo- sionals had never seen before. This caused us ment people were admitted to the emergency to make decisions on the fly in the first couple room. of weeks, that changed according to need and in a brief space of time, depending on the re- Aurelio has left an indelible mark on all of sources available. us. He will be remembered for his immea- surable sense of duty, his tireless spirit to In situations like these, people’s authentic continuously improve, his great capacity to selves emerge; we discover real professiona- listen, his talent for interpersonal relationships, lism, true dedication, and the best qualities of his skilled professionalism and, most impo- human nature. Each and every one of us delive- rtantly, his tremendous value as a human being. red what we know how to do best. It is difficult to forget the faces, the expressions of those who came to ask how they could help—veteran healthcare professionals, young people, recent “From the start, it was graduates—with fear and uncertainty in their difficult, chaotic, eyes, yet there they were. There were moments heart-breaking. We when a glance said everything, expressing our experienced feelings and desire to embrace all of those who helped, situations that even the pitching in despite knowing that, when they went home, they may expose their families. We most seasoned all realised the power of human contact and professionals had never how much we needed a warm hug in those seen before”. moments. As a nurse now working in management, It was with great pleasure and incredible luck this has been one of the hardest times of that we were able to share and learn so much my entire career since, in the midst of trying from him during our years together. We will 2 Stories with heart never forget him. Hospital day after day, providing patients with assistance and professionalism, giving their Though we can no longer be with him, we best, refusing to give up, working hard, and with will continue to embody his essence, which determination despite the challenges; in short, comforted and calmed us in difficult situations. practising hospitality. I would like to take this opportunity to thank the entire team at Bea- Times like these make us stronger and ta Maria Ana Hospital, each and every one of reinforce our conviction that the most valuable them, for their selfless contributions during this thing this Sisters Hospitallers Institution has is difficult time, and encourage them to continue its people, those who are on the front line at our in the same vein, as part of this great institution. Anita Tsaneva Activities Coordinator at St. Teresa (London, England) MY EXPERIENCE AT ST. TERESA DURING THE CONFINEMENT les; they could be heard in our voices. Paying attention to intonation was very helpful! There When I was asked to share my experience du- were many comical situations when facemasks ring the months of COVID-19 confinement, at prevented the residents from deciphering what first I thought about what to write, since at St. exactly was said, resulting in all kinds of comi- Teresa we mainly tried to continue working with cal interpretations. residents, keeping them safe, and following the recommendations from the country’s government. “We are stronger together, After thinking carefully and looking back, I and with support, realised there were positive aspects for both compassion, and love, we personnel and residents. We maintained an can overcome any obstacle upbeat spirit in the home and tried to keep our residents’ lives as normal as possible. Su- to learn and to grow ddenly, it became normal to see personnel in stronger and more blue masks. Over time, both the staff and the motivated”. residents could imagine those concealed smi- 3 Stories with heart The co-workers went the extra mile to keep cing too! residents happy, despite the circumstances. They spent a lot of time in the residents’ rooms, singing to them, playing their favourite mu- “We are grateful to sic, dancing, joking around, and making those who thought of us, them smile. It was a beautiful way to help our residents, and our minimise the effects of the confinement and isolation that the whole country felt. I be- co-workers during this gan to see my colleagues as heroes, as they difficult time”. continued to work, staying calm, sharing po- sitive thoughts and insights, and always with a joyful spirit, never complaining, their dedi- And the positive experiences continued. We cation never subsiding. On the contrary, they installed new technologies to help our resi- could not have been more generous! dents connect with their families. The local Kensington and Chelsea c donated three new We learned a lot and used our time constructi- iPads. Thanks to Skype and Facetime, residents vely, as a learning experience. When the confi- were able to video chat with their families re- nement began, the residents spent a month in gularly. It was incredibly helpful, particularly for their rooms and that helped us recognise that some of our patients suffering from dementia, some of them were happier eating there, rather who missed their families but were unable to than the dining room. They were also very re- express as much verbally. It was so moving to ceptive and enthusiastic about doing activities see them happy and lively at the end of every and chatting in a more personal way, one on call! one. We integrated that knowledge into our daily routine and will continue these practices We are grateful to those who thought of us, in the future. our residents, and our co-workers during this difficult time. We received many calls from family, friends, and neighbours sending us “After thinking carefully their best wishes and messages of support, demonstrating their solidarity in times of di- and looking back, I fficulty and need. Many beautiful cards were realised there were left at the front door, some from people we positive aspects for both know, others from children and adults in the personnel and residents”. neighbourhood who wanted to encourage us. We also received flowers; we never ran out of beautiful flowers in the home. And we cannot forget the sweets: we received large quantities We also learned to appreciate the little things, of yummy doughnuts and chocolates from the things we no longer take for granted: going local shops for the residents and staff to share outside on a sunny day, spending time in the and enjoy. They also sent us lavender-scented garden, chatting while playing a game or ha- disinfectant, so we could stay safe while savou- ving tea in groups of more than two people. ring a lovely aroma. In late April, for the first time since the confine- The experiences of the last three ment began, we had a small party to celebrate months were not always easy, but one thing the birthdays of the residents born that month. is clear: we are stronger together, and with It was a long time coming and one of the most support, compassion, and love, we can delightful parties we have ever had: full of life, overcome any obstacle, to learn and to grow joy, and appreciation. Lots of music and dan- stronger and more motivated than ever. 4 Stories with heart Dra. Silvia Capezzuto Dra. Marisa Nicolini Psychological Services, Sisters Hospitallers “Villa Rosa” centre in Viterbo (Italy) THE ROSES AND THORNS OF COVID-19 AT VILLA ROSA Recently we started to see the light again af- ter a few long months of confinement due to COVID-19, which, as everyone knows, was par- ticularly aggressive in Italy. At the Sisters Hos- pitallers Casa di Cura Villa Rosa eldercare home in Viterbo (Italy), we are gradually returning to normal, after the local health authority verified that the entire Hospitaller community was vi- rus-free. uses those who appear impotent to continue his work. The manager of the centre asked if I The centre was closed for two and a half wanted to administer the sacrament and give months in an effort to keep the entire hospital comfort to those suffering alone. I immedia- family safe and united (though physically apart) tely replied, ‘I am here for whatever is nee- to fight not only the virus, but also the sense of ded.’ I knew the risk of the situation and I felt loss and loneliness felt particularly by the resi- called to provide solace from my hospital bed.” dents, who have said, “Despite the interruption of activities and the forced distancing from my We want to conclude by recognising and family, I appreciate the Sisters Hospitallers and expressing our gratitude for the entire all the professionals who have always made us Hospitaller Community who—by giving feel supported and accompanied.” the best of themselves on every level, both personally and professionally, and in their va- Another resident noted, “Reflecting on this appa- rious areas of responsibility—prevented CO- rently empty period, it has been an occasion for VID-19 from entering the Villa Rosa eldercare residents to grow closer and support each other home.