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Using Ingenico Tetra External Devices UTG ® Using Ingenico Tetra External Devices Copyright © 2021 Shift4 Payments, LLC. All rights reserved. Join us for treats Thursday, Month Day, at 3:00 p.m. in the kitchen. Universal Transaction Gateway Using Ingenico Tetra External Devices Copyright Notice Shift4 Payments 1491 Center Crossing Road Las Vegas, NV 89144 888.857.9751 www.shift4.com [email protected] Document Title: The Universal Transaction Gateway Using Ingenico Tetra External Devices Publication Date: February 11, 2021 Copyright © 2021 Shift4 Payments. All rights reserved worldwide. *Universal Transaction Gateway® (UTG)®, Lighthouse Transaction Manager, 4Go®, i4Go®, and 4Word® are covered by one or more of the following U.S. Pat. Nos.: 7770789; 7841523; 7891563; 8328095; 8688589; 8690056; 9082120; 9256874; 9495680. All trademarks, service marks, product names, and logos are the property of their respective owners. Shift4 Payments may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. The furnishing of this document does not give any license to these patents, trademarks, copyrights, or other intellectual property except as expressly provided in any written license agreement from Shift4 Payments. All graphics are property of Shift4 Payments. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without prior written permission of Shift4 Payments. The contents of this publication are the property of Shift4 Payments. Shift4 Payments reserves the right to revise this document and to periodically make changes to the content thereof without any obligation or notification to any organization of such revisions or changes unless required to do so by prior written agreement. Notice of Confidentiality This document contains information that is proprietary to Shift4 Payments. It carries the Shift4 classification “External Use NDA.” It is provided for the sole purpose of specifying instructions for Shift4 Payments products. The recipient agrees to maintain this information in confidence and not reproduce or otherwise disclose this information. Please refer to the signed Bilateral Non-Disclosure and Confidentiality Agreement for additional agreements and expectations. Notice to Governmental End Users If any Shift4 product is acquired under the terms of a Department of Defense contract: use, duplication, or disclosure by the US Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of 252.227.7013. Civilian agency contract: use, reproduction, or disclosure is subject to 52.227-19 (a) through (d) and restrictions set forth in the accompanying end user agreement. Unpublished rights reserved under the copyright laws of the United States. © 2021 Shift4 Payments, LLC. All rights reserved. Version 3.5 External Use NDA Page 2 of 63 Universal Transaction Gateway Using Ingenico Tetra External Devices Using Ingenico Tetra External Devices with UTG This document coincides with UTG release 3044 and is intended for vendors and developers using external devices that support EMV with their POS/PMS systems. Device settings and configurations are discussed in this document. To use EMV devices with Shift4, a Universal Transaction Gateway® (UTG®) is required. It may be necessary to adjust external devices, such as PIN pads, when configuring the UTG or the UTG Stub. For a complete list of supported EMV devices and features, go to www.shift4.com > Solutions > Software & Hardware Partners > Hardware Integrations. Configuring Ingenico TETRA Devices If you are using Ingenico TETRA devices, this section will discuss the following: • Setting up your device to work with Shift4 and UTG • Configuration options and settings in UTG • Collecting information for Lighthouse Transaction Manager (LTM) configuration • Downloading and modifying Shift4 template forms Ingenico Lane/3000 PIN Pad Device Overview The Ingenico Lane/3000 offers keypad and multiple card reader functionalities. The Lane/3000 supports EMV chip & PIN, EMV chip and magstripe transactions, as well as contactless NFC, mobile wallet and alternative payment methods. It also supports QR code transactions, P2PE, line item display and BIN management. This device can be connected to UTG via serial, USB, Ethernet or via UTG Stub. Latest Unified Payment Platform (UPP) Versions for Lane/3000 P2PE Ingenico Firmware Supported? Description of Issue Supported? UPP version 5.8.5 No Yes Does not honor the Reboot Time set in UTG TuneUp. Can cause duplicate charges due to not clearing previous EMV transaction information. Can cause device to stick at a gray or black screen after the 24 hour auto reboot. © 2021 Shift4 Payments, LLC. All rights reserved. Version 3.5 External Use NDA Page 3 of 63 Universal Transaction Gateway Using Ingenico Tetra External Devices P2PE Ingenico Firmware Supported? Description of Issue Supported? UPP version 5.8.9 No Yes Does not honor the Reboot Time set in UTG TuneUp. Can cause duplicate charges due to not clearing previous EMV transaction information. Can cause device to stick at a gray or black screen after the 24 hour auto reboot. UPP version No Yes Can cause device to stick at a gray or black 6.80.00 screen after the 24 hour auto reboot. UPP version Yes Yes Fixes gray screen issues when commands are sent too quickly after connecting device. 6.80.05 UPP version Yes Yes Fixes intermittent Lane Closed display issue. 6.80.09 Shift4 Template Forms Links for Lane/3000 To download and extract the Shift4 template forms, use the links in the table below. For this device... Download the template forms here... Ingenico Lane/3000 https://myportal.shift4.com/downloads/lane3000.zip Note: For information and instructions on downloading and working with forms, see the Ingenico Form Flexibility section. During installation and configuration, the keypad special keys function as follows: • F3/Arrow Up: scroll up • F2/Arrow Down: scroll down • Enter: select highlighted item • Cancel or Clear: previous screen © 2021 Shift4 Payments, LLC. All rights reserved. Version 3.5 External Use NDA Page 4 of 63 Universal Transaction Gateway Using Ingenico Tetra External Devices • Any button enables backlight Lane/3000 Ingenico Lane/5000/7000 PIN Pad Devices Overview The Ingenico Lane/5000/7000 devices offer keypad and multiple card reader functionalities. The Lane/5000/7000 UPP devices support EMV chip & PIN, EMV chip and magstripe transactions, as well as contactless NFC, mobile wallet and alternative payment methods. These devices also support QR code transactions, P2PE, line item display and BIN management. This device can be connected to UTG via serial, USB, Ethernet or via UTG Stub. Latest UPP Versions for Lane/5000/7000 P2PE Ingenico Firmware Supported? Description of Issue Supported? UPP version 5.8.5 No Yes Does not honor the Reboot Time set in UTG TuneUp. Can cause duplicate charges due to not clearing previous EMV transaction information. Can cause device to stick at a gray or black screen after the 24 hour auto reboot. © 2021 Shift4 Payments, LLC. All rights reserved. Version 3.5 External Use NDA Page 5 of 63 Universal Transaction Gateway Using Ingenico Tetra External Devices P2PE Ingenico Firmware Supported? Description of Issue Supported? UPP version 5.8.9 No Yes Does not honor the Reboot Time set in UTG TuneUp. Can cause duplicate charges due to not clearing previous EMV transaction information. Can cause device to stick at a gray or black screen after the 24 hour auto reboot. UPP version No Yes Can cause device to stick at a gray or black 6.80.00 screen after the 24 hour auto reboot. UPP version Yes Yes Fixes gray screen issues when commands are sent too quickly after connecting device. 6.80.05 UPP version Yes Yes Fixes intermittent Lane Closed display issue. 6.80.09 Shift4 Template Forms Links for Lane/5000/7000 To download and extract the Shift4 template forms, use the links in the table below. For this device... Download the template forms here... Ingenico Lane/5000 https://myportal.shift4.com/downloads/lane5000.zip Ingenico Lane/7000 https://myportal.shift4.com/downloads/lane7000.zip Note: For information and instructions on downloading and working with forms, see the Ingenico Form Flexibility section. During installation and configuration, the keypad special keys function as follows: • Use the touchscreen to navigate. • Enter: select highlighted item © 2021 Shift4 Payments, LLC. All rights reserved. Version 3.5 External Use NDA Page 6 of 63 Universal Transaction Gateway Using Ingenico Tetra External Devices • Cancel or Clear: previous screen • Any button enables backlight Lane/5000 Lane/7000 Ingenico Link/2500 PIN Pad Device Overview The Ingenico Link/2500 offers keypad and multiple card reader functionalities. The Link/2500 supports EMV chip & PIN, EMV chip and magstripe transactions, as well as contactless NFC, and mobile wallet. It also supports QR code transactions, P2PE, line item display and BIN management. This device can be connected to UTG via Wi-Fi, Bluetooth, or USB. Latest UPP Versions for Link/2500 P2PE Ingenico Firmware Supported? Description of Issue Supported? UPP version 5.8.5 No Yes Does not honor the Reboot Time set in UTG TuneUp. Can cause duplicate charges due to not clearing previous EMV transaction information. Can cause device to stick at a gray or black screen after the 24 hour auto reboot. © 2021 Shift4 Payments, LLC. All rights reserved. Version 3.5 External Use NDA Page 7 of 63 Universal Transaction Gateway Using Ingenico Tetra External Devices P2PE Ingenico Firmware Supported? Description of Issue Supported? UPP version 5.8.9 No Yes Does not honor the Reboot Time set in UTG TuneUp. Can cause duplicate charges due to not clearing previous EMV transaction information. Can cause device to stick at a gray or black screen after the 24 hour auto reboot. UPP version No Yes Can cause device to stick at a gray or black 6.80.00 screen after the 24 hour auto reboot. UPP version Yes Yes Fixes gray screen issues when commands are sent too quickly after connecting device.
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