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Annual Report2018/19

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Annual Report2018/19 Annual Report 2018/19 Excellence in patient and primary care P s ri e m ic v ar r y e In y S teg nit rated Commu 2 Alison Sutherland, PICS Respiratory Nurse, on a visit to China (second from right) with representatives from Ningbo, Zhejiang province and the University of Nottingham Ningbo campus (UNNC). 3 Foreword Primary Integrated Community Services (PICS) presents our fifth Annual Report. This report highlights our achievements and progress over the last year, including a summary of our accounts and current financial position. PICS has grown substantially in terms of services provided and staff employed over the 2018-19 period and is maintaining a good financial position. PICS was established in 2013 as a supplier of local health services, provided by local clinical staff and owned by local clinical staff. PICS has increased in size from a very small organisation employing less than 20 people to now employing over 230 staff with an annual turnover in excess of £8 million. ‘For Profit’ The organisation is a company limited by shares and (nominally) for profit. Any surplus above cost we do achieve goes towards further service improvement. Our board consists of a small group of Directors; Anita Dixon (Chair), Dr. Kelvin Lim, Dr. Andrew Parkin, Dr. Paul Scullard, Dr. James Cusack, Dr. Junaid Dar and the Managing Director Mrs. Alison Rounce. 4 ‘We Care’ “We Care” about our patients, carers and families, our partners and all the people we work with, underpinned by our core values and our “can do” approach. We regularly review our values and ensure these are integral at all levels of the organisation. Our Values All PICS services are for NHS patients and are provided free at the point of access. PICS services can be accessed in a number of ways including referrals from GP practices and self-referrals in certain cases. The PICS values below are integral at every level of the organisation. n Family and patient need is central to our decision making. n We have a “can do” approach that is responsive, creative and innovative. n We are non-judgmental, open and transparent with a “no blame” culture. n We are inclusive and collaborative inside and outside the organisation. n We are professional and passionate about our care for patients and one another. n We protect and support General Practice and our clinicians. n Our care is evidence based, safe and effective. n We put safety first in everything we do. 5 Message from Alison Rounce Managing Director It is my pleasure to introduce the 2018/2019 Annual Report We have built a stronger and more diverse management to for Primary Integrated Community Services Limited. support our external development including improved data analysis, HR and Finance. 2018/2019 has been a year of building on our existing successes within the health economy. We are thrilled to be Our people remain paramount to our success. In 2019, we delivering services in Mid Notts community pain management launched our refreshed Multi Disciplinary Team to review our and Acute Home Visiting for GPs in the area. values, support and commitment to quality. In response to feedback from our staff, we will be launching a development Our relationships with general practice continue to flourish, programme for managers, a new and simplified approach and now includes caretaking the practices at Whyburn and to support staff and their managers to have better quality Peacock and partnering at a GMS practice at Meden Vale. conversations. On the national scene, the NHS Long Term Plan was published I would also like to thank all the partners we work with in in January 2019, outlining the NHS vision for the next 10 years. secondary and primary care and the third sector who help us to The plan reiterates the ambition to deliver more services within work together to give our patients the good care they deserve. community settings with increased collaboration and across system working. There is an emphasis on the formation of There is so much to be proud of and look forward to. I hope you Primary Care Networks. We are looking forward to working enjoy reading our achievements and I very much look forward in partnership with 11 PCNs in Nottinghamshire. We are to working with you in the coming year. recruiting the additional roles for this new agenda including Social Prescribers and Clinical Pharmacists. 6 Message from Dr Kelvin Lim Medical Director PICS continues to grow and expand and with this comes an If we continue to put patients at the centre of everything we increase in governance issues. As an organisation we are do and continue to provide a quality health service we will committed to patient safety and quality care and this has to be continue to prosper as an organisation. delivered whilst enabling clinicians to act with autonomy and I am proud to be a member of a company that continues to accountability. pursue excellence in patient care. The Clinical governance structure which has a Clinical Governance Committee (CGC) that reports directly to the PICS board has been working well. The CGC reviews all complaints and significant events and looks at all audit and review results. It also disseminates learning to all the members of PICS. This year we did a thematic review into Sepsis and the information from PICS’s practices suggest that PICS is able to respond to both local and national changes in guidelines and implement new findings quickly. 7 Anita Dixon retires February 2018 Anita retired as Business Development Manager for PICS and has become Chair of the PICS Board. Anita said: “I have worked for PICS in a part time capacity for over three years as a Business Development Manager. The culture and values of PICS are ultimately one of “caring” and this shines through at every level of the organisation from patients to staff and to partners. The management and leadership team are excellent and democratic and aim to “bring the best out in everyone”. The NHS is 70 I have seen many changes to PICS over the last year and PICS is proud to support the NHS and has celebrated it’s 70th have seen considerable growth and expansion but PICS birthday. 100% of PICS services are funded by the NHS and have always continued to maintain high standards of clinical are and all are provided free at the point of access. care and service delivery. It is one of the most enjoyable and impressive organisations I have worked in and I am sad to leave the lovely people that work here.” 8 End of Life Care Together Launched October 2018 PICS is part of the “End of Life Care Together” Integrated We Have A Winner! Delivery Model for Mansfield and Ashfield and Newark and November 2018 Sherwood registered patients which launched on 1st October 2018. Our partners in the new model are Nottinghamshire Alison Rounce, Managing Director of PICS has been awarded Healthcare Trust (Local Partnerships), John Eastwood the prestigious Nottingham Post Women in Business Award Hospice, Beaumond House Community Hospice and for Public Service 2018. Ali managed to pip the other two Nottinghamshire Hospice. shortlisted finalists from Nottingham University Hospitals Trust and the University of Nottingham. The service utilises a holistic approach to support patients and their carers to address their individual end of life needs. Ali said to the Post “I am honoured and humbled to be shortlisted for this award, if I was to win, I would feel it would be recognition for the whole of the PICS family”. 9 Warsop Primary Care Centre PICS Network Navigation Service Launched January 2019 PICS launched the Network Navigation service across mid Nottinghamshire. The Network Navigators provide a link between acute, community, general practice, adult social care, public health and the third sector. Their aim is to reduce the need for non-elective care and to achieve a better quality of life for patients by providing high quality non-clinical and administrative support including health information analysis. The Network Navigator role helps those living with the effects of long term conditions PICS managing Meden including frailty and heart failure. Medical at Warsop The Network Navigation team Primary Care Centre February 2019 From the beginning of February 2019 PICS have managed the GMS contract to provide GP Services at Warsop Primary Care Centre, Warsop, Nottinghamshire. The practice made the decision to join PICS with the aim of ensuring the sustainability of the practice in the future. Dr. Allen remains as the lead GP for the practice. 10 Clinical Pharmacy Ambassador appointed March 2019 In recognition of the work conducted by PICS in the development of clinical pharmacy roles throughout Expanded Pain Nottinghamshire, Health Education England has appointed Gerald Ellis to act as Clinical Pharmacy Ambassador across Pathway Service March 2019 Nottinghamshire, Derbyshire and Lincolnshire. In March 2019, PICS launched the pain pathway and chronic This part-time role contributes to the development of the fatigue community service for registered patients in the workforce and acts as an interface across healthcare sectors. Mansfield, Ashfield, Newark and Sherwood localities. The PICS service now covers Rushcliffe, Nottingham West, It assists in the integration of pharmacists into multi Nottingham North and East, Mansfield, Ashfield, Sherwood professional primary care clinical work forces with local training and Newark. This was a significant expansion of the service, hubs, integrated care providers and commissioning bodies. with PICS now providing a comprehensive community pain service across Nottinghamshire. Potential service users with chronic pain can access the service via their GP. PICS won this mid Nottinghamshire contract following a competitive tender process organised by the local CCGs.
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