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BLUE-DART-2015-2016.Pdf Contents BLUE DART EXPRESS LIMITED BLUE DART AVIATION LIMITED Our Vision 02 Board of Directors 113 Guiding Principles 03 Directors’ Report 114 Board of Directors & Key Managerial Personnel 04 Auditors’ Report 130 Executive Management 05 Balance Sheet 136 Chairman’s Statement 06 Profit and Loss Account 137 Financial Summary 08 Cash Flow Statement 138 Sustainability at Blue Dart 12 Schedules 140 Awards & Accolades 22 Directors’ Report 24 CONCORDE AIR LOGISTICS LIMITED Corporate Governance Report 55 Board of Directors 157 Auditors’ Certificate on Directors’ Report 158 Corporate Governance Report 73 Auditors’ Report 167 Management Discussion and Analysis 74 Balance Sheet 172 CEO and CFO Certification and Declaration Profit and Loss Account 173 regarding Blue Dart Code of Conduct 81 Cash Flow Statement 174 Auditors’ Report 82 Schedules 175 Balance Sheet 88 Profit and Loss Account 89 CONSOLIDATED ACCOUNTS Cash Flow Statement 90 Auditors’ Report 188 Schedules 92 Balance Sheet 192 Profit and Loss Account 193 Cash Flow Statement 194 Schedules 196 BLUE DART EXPRESS LIMITED | CONTENTS | ANNUAL REPORT 2015-2016 1 Our Vision Our Guiding Principles To be the best and set the pace in the express air and integrated transportation and distribution We will: industry, with a business and human conscience. ! Treat each other fairly and with respect and dignity. ! Provide a workplace where each and every employee is nurtured and who, in turn, will nurture ! Encourage freedom in communication of thoughts We commit to develop, reward and recognise our the organisation, thereby creating wealth for and ideas in all our interactions. people who, through high quality and professional stakeholders. service, and use of sophisticated technology, will ! Value integrity and be uncompromising in upholding ! Drive the ‘First Time Right’ concept to achieve it at all times. meet and exceed customer and stakeholder 100% Quality and Customer Satisfaction. expectations profitably. ! Give due importance to the health, safety and well- ! Encourage passion and enthusiasm for Work, being of our people. Service Quality and Customer Care. ! Ensure that our ‘People First’ philosophy serves as a ! Project a positive, caring and professional image driving force behind the success of our organisation. of ourselves and our service at all times. ! Encourage and inculcate in all a winning attitude. ! Avoid waste by being conscious of the impact of all ! Encourage learning, self-development and building our actions on the environment. effective leadership. ! Continue to be a law-abiding, apolitical and secular ! Expect our people to be accountable for all their company. actions related to the company. 2 BLUE DART EXPRESS LIMITED | VISION | ANNUAL REPORT 2015-2016 Our Vision Our Guiding Principles To be the best and set the pace in the express air and integrated transportation and distribution We will: industry, with a business and human conscience. ! Treat each other fairly and with respect and dignity. ! Provide a workplace where each and every employee is nurtured and who, in turn, will nurture ! Encourage freedom in communication of thoughts We commit to develop, reward and recognise our the organisation, thereby creating wealth for and ideas in all our interactions. people who, through high quality and professional stakeholders. service, and use of sophisticated technology, will ! Value integrity and be uncompromising in upholding ! Drive the ‘First Time Right’ concept to achieve it at all times. meet and exceed customer and stakeholder 100% Quality and Customer Satisfaction. expectations profitably. ! Give due importance to the health, safety and well- ! Encourage passion and enthusiasm for Work, being of our people. Service Quality and Customer Care. ! Ensure that our ‘People First’ philosophy serves as a ! Project a positive, caring and professional image driving force behind the success of our organisation. of ourselves and our service at all times. ! Encourage and inculcate in all a winning attitude. ! Avoid waste by being conscious of the impact of all ! Encourage learning, self-development and building our actions on the environment. effective leadership. ! Continue to be a law-abiding, apolitical and secular ! Expect our people to be accountable for all their company. actions related to the company. BLUE DART EXPRESS LIMITED | GUIDING PRINCIPLES | ANNUAL REPORT 2015-2016 3 Board of Directors Board of Directors Sharad Upasani Anil Khanna Chairman Managing Director Malcolm Monteiro Thomas Kipp Surendra Sheth Director Director Director (Resigned w.e.f. May 12, 2016) Narendra Sarda Bettina Staffa Director Director Key Managerial Personnel Yogesh Dhingra Tushar Gunderia Chief Financial Officer & Company Secretary & Chief Operating Officer Head - Legal & Compliance 4 BLUE DART EXPRESS LIMITED | BOARD OF DIRECTORS & KEY MANAGERIAL PERSONNEL | ANNUAL REPORT 2015-2016 ExecutiveExecutiv Managemente Management Aneel Gambhir Barttanu Kumar Das V. N. Iyer Ketan Kulkarni Head - Internal Audit Head - Human Resources Head - Corporate Accounting Head - Marketing, Corporate Communications & Sustainability Michael Pereira Vikash Moha n Balfour Manuel Sukhwinder Sing h Head - Air Operations Head - Ground Operations Head - West 1 Region Head - North Region K. Gopa Kumar B. C. Kalappa Samir Shah Samik Banerjee Head - South 1 Region Head - South 2Region Head - West 2 Region Head - East Region BLUE DART EXPRESS LIMITED | EXECUTIVE MANAGEMENT | ANNUAL REPORT 2015-2016 5 Chairman’s Statement Your Company continues to provide unmatched air cargo capacity in the Indian skies with a feet of six Boeing 757-200 freighters with capacities up to 504 tonnes per night. Your Company has continuously focused on customers and key accounts, built a strong First Choice methodology and Net Promoter Approach. Our efforts enable us to have the “best-in-breed” Customer Satisfaction standards and scores whilst consistently improving market share. Our efforts to improve customer satisfaction will continue unabated. Your Company has leveraged the Net Promoters Approach (NPA) tool to measure Customer Loyalty for “Customer Experience and Advocacy”. Touch points are also assessed through NPA. The overall Dear Stakeholders, Net Promoter Score has moved from 58.73% in 2014 to 64.53% in We have just concluded a tough fnancial year 2015 -16 for the Express 2015. Industry. I am pleased to inform you that despite the various macro- Blue Points – Amazing Returns has been a successful loyalty program economic challenges and sluggishness in the market-place, your run across all industry verticals enabling nurturing, growing and Company has consolidated its leadership position and emerged as the building strong customer relationships. preferred logistics express service provider across industries on the Air, Your Company’s equity, a measure of customer loyalty towards Ground and e-tailing segments. What was most encouraging was that a brand, is the highest amongst its peers. The brand is associated this growth was achieved despite diffcult external environment. While with international standards, reliability, trustworthiness, hi-technology, the headwinds somewhat abated in India and the domestic market strong corporate social responsibility and customer centricity. started showing signs of stability, the actual revival in businesses was slow as consumer demand did not show signs of any signifcant The Brand Focus campaign – ‘I Love My Blue Dart’ which was improvement. launched to re-focus on an “insanely customer centric culture” was further magnifed with the “I Love My Blue Dart: Express Yourself” Our approach to creating value and achieving proftable growth has campaign. It gave every single Blue Darter an opportunity to “Express clearly delivered results. their Love” for the brand. Your Company posted ` 18,988 Lacs proft after tax for the year ended The energised Brand Custodian Program was driven with a stronger March 31, 2016. Income from operations for the year ended March 31, process, structure and involvement of all stakeholders to ensure that 2016 was ` 255,386 Lacs. the brand is maintained with the highest levels of commitment and The Board of Directors of your Company has recommended a standards. Dividend of ` 25/- (Rupees Twenty Five) per equity share and onetime Strengthening our vision of enabling Blue Dart’s Digital Transformation, Special Dividend of ` 5/- (Rupees Five) per share on the occasion of we introduced Blue Dart’s Facebook page, Twitter handle and 25th Annual General Meeting, aggregating to ` 30/- (Rupees Thirty) improved our presence on Google+ and YouTube. Our presence on per equity share of ` 10/- each for the year ended March 31, 2016, social media has fetched us signifcant advantages like - Improved subject to necessary approval by the members in the ensuing Annual Market Intelligence, Quick Complaint Resolution, Increased Brand General Meeting. Awareness and Reach, Instant Feedback and Suggestions on our During the fnancial year ended March 31, 2016, your Company Products and Services, Increased Customer Engagement leading to carried over 1,594.79 Lacs domestic shipments and over 8.94 Lacs higher Involvement and Retention thereby increasing our proximity international shipments weighing more than 595,623 tonnes. with our customers and improving Blue Dart’s Affnity. All this validates Despite the unfavourable external environment, Blue Dart’s sound our insanely Customer-Centric culture. strategy and motivated people-force helped us report good growth Your Company
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