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YOUR GUIDE

New Look began in 1969 as a single fashion store in the UK. From there, we’ve grown to become a leading fast-fashion brand, with over 600 stores throughout the UK/ and over 200 across Europe, , North Africa, The Middle East and Asia. Whether our customers are after the latest trends, celebrity looks, fashion- forward pieces, or simply wardrobe essentials, we’ve got a range of products to suit their personal style. We put our customers at the heart of everything HELL we do. HELP PEOPLE EXPRESS purpose THEMSELVES, LOOK GOOD Why we exist: AND FEEL GREAT.

BECOME AN INTERNATIONAL,  mission MULTI-CHANNEL BRAND WITH  Our Headline target: LONG TERM SUSTAINABLE GROWTH.

BE THE CHOSEN BRAND FOR leadership vision AN INSPIRING, ACCESSIBLE message What we want to achieve: FASHION EXPERIENCE. BRAND pillars PEOPLE The core activities: PRODUCT INTERNATIONAL MULTI-CHANNEL

KEEP IT SIMPLE values BE BRAVE How we do things: THINK CUSTOMER ACT WITH PACE TAKE RESPONSIBILITY WHAT SHALL I DO TOp TIPS FOR LUNCH?

You can bring your own or we have canteens in our Support Centres and Lymedale where you can buy food.

WHEN YOU FIRST START WITH US YOU’LL COMPLETE AN INDUCTION TELLING YOU WHAT WE’RE ALL WHEN WILL I WHAT SHOULD ABOUT, FROM OUR KEY CUSTOMERS AND STRATEGY GET MY STAFF I WEAR? DISCOUNT TO OUR VALUES AND WHAT MAKES NEW LOOK A CARD? GREAT PLACE TO WORK.

Your first 12 weeks are considered an introduction to We’re pretty laidback, Your staff discount card, New Look - this is your probationary period. During but please see the will be sent to your home this time you’ll learn about the different areas of the ‘What should I wear?’ address within 10-14 business, your role and how all our departments work section for details. days of starting with us. together to achieve our goal to be the number one WHAT WILL I DO fashion retailer. ON MY FIRST DAY? During your probationary period you’ll have the opportunity to talk to your manager about how you’re getting on. If your manager feels you need more time to reach the standard we expect, your probationary ANYTHING ELSE period may be extended to help you get there. You’ll meet the team and THAT YOU WANT If during this time we decide that you’re not suitable for have a departmental TO KNOW? the position, we may decide to end your employment. induction, including Ask your manager Our Disciplinary Procedure does not apply during what you need to do in on your first day. probationary periods. an emergency. SUPPORT CENTRE There’s a casual dress code for our Weymouth, and Lymedale offices, just make sure you dress appropriately at external functions or appointments to promote our brand and image. what RETAIL ONLY Employees working within our stores should be well presented and look professional at all times. You’re not expected to wear New Look clothes, but please don’t wear anything with visible logos from other brands. shall i LYMEDALE DISTRIBUTION CENTRE If you work in the DC and are eligible, you’ll be given a uniform. Please see the uniform policy for wear? more information or speak to your manager. THE VAULT IS NEW LOOK’S ONLINE HR AND PAYROLL SYSTEM, AVAILABLE 24/7 FROM WORK OR HOME. REMEMBER TO REGISTER AS SOON AS POSSIBLE AND KEEP A NOTE OF YOUR USERNAME AND PASSWORD.

TAKE A LOOK AT OUR TIPS ON WHAT For help using TO USE THE VAULT FOR: the Vault, • Viewing and printing payslips and P60s please call New 24/7 Look Service • Making sure your details are up to date • Managing absences and holiday requests Desk on 01305 765544 option 2, option 2 #NLgreatplacetowork

TIME OFF IN LIEU SEASON TICKET LOANS HOLIDAY PAY PENSION SCHEME CHILDCARE VOUCHERS Time off in lieu(TOIL) Buying an annual season Regular holiday does us We review pay from time Staff and junior Childcare vouchers means taking time off in ticket is often the most all good and we want to time, looking at both management employees are a great solution return for hours worked cost effective fare, but to keep our employees the external market and can join our Mini for working parents. beyond the normal it’s expensive to buy one fresh and enthusiastic. your performance. A Pension Scheme straight They can help you save working day, including outright. We might be We manage all holiday review doesn’t always away. After one year’s money through a salary mornings, evenings able to help you with requests using the same mean an increase in pay continuous employment sacrifice scheme which and weekends. an interest free loan to procedure to make and is at the discretion of with us you’ll be allows you to make tax spend on a 12 month sure everyone’s treated our executive directors. eligible to join our and National Insurance season ticket. fairly and we’re still You need to have been Maxi Pension Scheme, savings of up to £1,000. meeting the needs of the in the business at least benefiting from higher They can be used to business. 12 months to have your employer contributions. pay for any registered Find out where to read pay reviewed, and a pay Employees at childcare (including the full policy at the end rise one year does not management level and nurseries, child minders, of this booklet. guarantee one the next. above can join the Maxi after school clubs, scheme straight away. holiday clubs and private tutors) for children up to 15 years old. Note: Contributions to this scheme are made via salary sacrifice, which may not be suitable for everyone. Please read the full details of how it works before joining the scheme. LIFE ASSURANCE DENTAL PLAN If you’re a permanent This benefit helps pay employee, you’ll be for the ever-increasing included in our Life costs of dental treatment Assurance Scheme from through an insurance the day you join us. This policy. There are five means that in the event plans to choose from, of your death a payment including NHS only of twice your basic salary and an NHS and private will be paid to your dental option. nominated beneficiary. You can join the plan You don’t need a if you’re a permanent medical to qualify and it employee or an comes at no additional employee on a fixed cost to you. term contract of one year or longer, who ASPIRE TO RETIRE works in the UK, ROI ASPIRE is a service or Channel Islands. delivered by retirement specialists who can • If you’re a current guide you through the employee there are TAKE retirement process, opportunities to join cArE making sure you’re fully the scheme in April and aware of your options October every year. and helping you get the • If you’re a new best income solutions employee you can join for your circumstances. the scheme within one As part of this service month of your start date you’ll also have access or at the times to the interactive online listed above. retirement portal iASPIRE, with sections covering health, lifestyle and finance. BEING PART OF THE NEW LOOK TEAM MEANS YOU CAN ENJOY EXCLUSIVE ACCESS TO NEW LOOK REWARDS, HELPING YOU SAVE MONEY ON SHOPPING, ENTERTAINMENT, TRAVEL AND MORE. UPFRONT DISCOUNTS Enjoy discounts on over 3,500 great brands including Apple, Currys and Sky. SAVING SHOPPING CARDS Choose from over 75 reloadable, instant and multi-store cards giving the choice of discount or cashback at stores like Asda, Sainsburys and Waitrose. LOCAL DEALS Search by postcode to find local offers, including THE cinemas, restaurants and in-store discounts. EARN WOW POINTS Earn WOW Points as you shop, then spend them back through New Look Rewards or withdraw them into your bank as cash. 100 WOW Points = £1 It’s free for you to join and use New Look Rewards and PENNIES you can share these savings with friends and family by inviting them to open their own accounts. So, what are you waiting for? Register your details and start saving. STAFF DISCOUNT Keep your receipts PRIVILEGE VOUCHERS We want you to enjoy You’ll need these as a Treat your friends and our products as much record of your purchases family to 25% off our as our customers do, so and in case you need products. We give we give you 50% off all to return anything. You everyone six privilege our ranges and 25% off can’t claim a full price vouchers every month to concessions. refund for anything share out among friends bought with your and family. This great discount discount card. Find out where to read is for you and one the full policy at the end nominated person. Donate to charity of this booklet to make Please don’t let When you need more sure you’re fully aware anyone other than your space in your wardrobe of the T&Cs. nominated person use please donate your New your discount. Find out Look clothes to charity. more in the T&Cs. They mustn’t be re-sold or gifted to anyone else. We provide a limit of £1,600 per year on Remember – your discount we’re watching! lucky This is split into two Our team in Weymouth parts of the year. If you monitor usage, resale love to shop as much as and spend. We want you we do, we’ll send you to enjoy this great perk, a letter to let you know but we need to be sure you’re near or over your you respect the terms you limit. If you’re over, your and conditions of your card will be stopped discount. Any abuse until the start of the is treated extremely next six month period. seriously and may Remember, you can only result in dismissal. buy two leather or suede items per quarter. £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £LET£ £ £US£ £ KNOW£ £ £ £ £ IF£ YOU£ £ £ £ £ £ £ £ £ £ £ £ £GOLD:£ £ £ £ ££500/€600£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £HAVE£ £ £ £ A£ £TALENTED£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £MANAGERS£ £ £ £ £ £ £ £AND£ £ £ ABOVE£ £ £ £ £ £ £ £ £ £ £ £ £FRIEND£ £ £ £ £ £OR£ £ FORMER£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £COLLEAGUE£ £ £ £ £ £ £ £ £ WHO£ £ £ £ £ £ £ £ £ £ £ £ £ £ £SILVER:£ £ £ £ £ £250/€300£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £YOU£ £ £ £THINK£ £ £ £ WOULD£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £JUNIOR£ £ £ £ £ AND£ £ £ £ £ £ £ £ £ £ £ £ £ £ BE A GOOD FIT HERE. DEPUTY MANAGER £ £ £ £ £WE£ £ £GIVE£ £ £ TAX£ £ £ FREE£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £REWARDS£ £ £ £ £ £ £ FOR£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £BRONZE:£ £ £ £ £ £ ££100/€120£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £RECOMMENDATIONS£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £SALES£ £ £ £ MANAGER,£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £AT£ £ THE£ £ £ FOLLOWING£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £SUPERVISOR£ £ £ £ £ £ £ £ AND£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £STAFF£ £ £ £ £LEVELS:£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £STAFF£ £ £ £ LEVEL£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ WHEN YOU REACH A LONG SERVICE ANNIVERSARY OF 5, 10, 15, 20, 25 OR 30 YEARS WE CELEBRATE WITH AN ANNIVERSARY CARD, A GIFT AND – ONCE YOU REACH 10 YEARS - CONGRATS AN EXTRA WEEK’S HOLIDAY. 5 YEARS £50 Compliment vouchers €60 Love2Shop vouchers 30 YEARS £1000 Compliment vouchers Plus 1 week additional holiday* €1200 Love2Shop vouchers 10 YEARS 15 YEARS Plus 1 week additional holiday* £100 Compliment vouchers £200 Compliment vouchers Plus 1 week additional holiday* Plus 1 week additional holiday* €120 Love2Shop vouchers €240 Love2Shop vouchers Plus 1 week additional holiday* Plus 1 week additional holiday*

20 YEARS 25 YEARS £500 Compliment vouchers £750 Compliment vouchers Plus 1 week additional holiday* Plus 1 week additional holiday* €600 Love2Shop vouchers €900 Love2Shop vouchers Plus 1 week additional holiday* Plus 1 week additional holiday*

* Find out where to read the full policy at the end of this booklet. NEW LOOK We’re proud to be The opportunities we diversity and inclusion FOUNDATION working with Macmillan create are accessible are part of everyone’s We set up the New Look Cancer Support and the to everyone. We’ll development. Foundation in 2009 to Teenage Cancer Trust challenge any instances • We believe in equality, raise money for national and supporting two of inequality and will inclusion and diversity and local charities, and our community projects always respond positively from the top down, so we staff have been giving their in India. to the changing needs of our leaders role model time, money and energy to our people to make sure our vision to all support it ever since. You DIVERSITY we meet these aims. our people. can get involved by: AND INCLUSION Playing the monthly Diversity means having OUR PRINCIPLES: Payday Lottery an appreciation for our • We make sure care Enter in the ‘Benefits & differences regardless of opportunities at Subscriptions’ area on the age, disability, marriage/ New Look are available Vault for the chance to win civil partnership, to everyone. pregnancy/maternity, up to £1,500 • We allow everyone race, religion, sexual Donating pennies to be themselves in orientation or gender. Donate the pennies from an environment that Inclusion is about making your salary by filling in the supports them and sure that everyone ‘Charitable Fundraising’ inspires them to reach feels supported, section on the Vault their potential. respected and able to Giving as you earn be themselves and reach •  We encourage inclusive Donate tax free to your their potential. leadership and value chosen charity at everyone’s uniqueness, Our vision is to achieve www.givingonline.org.uk/ creating a sense long-term growth New Look_32/index.html of belonging through our people and engagement. by creating a culture of learning, and valuing a • We educate our diverse workforce that employees by making inspires everyone to sure our learning realise their potential. initiatives on equality,

get keep grow • Spotting and sourcing • The Academy Online • Talent programmes WE WANT TO HELP OUR STAFF our talent • Induction and opportunities EXPRESS THEMSELVES AND FEEL • Secondments • Clear role clarity • Talent profile • Work experience • Development and • Goal setting framework GREAT ABOUT WORKING FOR (support centre only) career pathways • Graduates • Performance indicators NEW LOOK. THIS IS WHAT THAT • Internships • Reviews LOOKS LIKE AT EVERY STAGE OF • Charity partnerships THE TALENT CYCLE.

Find out where to read the full policy at the end of this booklet. WE WANT TO PERFORMANCE are always looking for the GIVE EVERYONE REVIEWS right people to support AN EMPLOYEE You’ll have a our global plans. As part How’s it EXPERIENCE THAT performance review of your development, going? MAKES PEOPLE WANT with your manager we recommend you TO COME TO WORK twice a year, looking spend at least one year AND DO THEIR BEST. at the results you in any role (five years deliver and how well maximum). This is to help To make this happen we you demonstrate the create stability, while hold regular listening New Look Values. recognising everyone’s groups in support Together you’ll set some need to stay fresh in their centres and stores to give objectives and discuss role and grow. our staff the opportunity your future progression. to voice their opinions THE ACADEMY about life at New Look. EXPRESS YOURSELF ONLINE to find out more or get SURVEY We want to make our involved, speak to your This anonymous survey development portfolio line manager. is run annually to find out available to everyone, how we can make New whether you work in one ‘HOW’S IT GOING’ Look an even greater of our UK support centres your voice CHATS place to work. We or a store in China. This is your opportunity also run shorter ‘Pulse’ The Academy Online to chat to your manager surveys among different gives you access to over about how you’re getting groups of employees 2,000 learning resources on and what could help throughout the year. (from workshops to you develop. If you work downloadable learning in our support centres GLOBAL BUSINESS guides) to help you you might not have We want to encourage grow your career at New heard of these, but talent to move around Look. It can be accessed We they’re a great way to ask support you our global business and at work, at home or on your team how they’re we’ve already had some the move using your in driving your getting on. Find out performance at amazing opportunities personal device, so more about them on for UK staff to work in you can drive your own New Look by giving The Academy Online. you feedback and China and . We’re learning at your own checking in becoming an ever more pace and at a time that with you. flexible workforce and suits you. What We What You Expect Can Expect from You from Us New Look’s values (Keep it Simple/Be Brave/Take We believe all employees should be treated fairly and Responsibility/Act with Pace/Think Customer) with respect. If you face any problems or concerns at demonstrate what we expect from you as work (including bullying and harassment), we’ll aim an employee. to resolve these in a fair, consistent and timely manner through our Grievance Procedure. How well you meet these values and expectations will be measured in your performance reviews. We look for informal resolutions wherever possible Any behaviour that goes against them is seen as and when there‘s a minor breakdown in a working misconduct and will be dealt with through the relationship, we always encourage mediation to help Disciplinary Procedure. rebuild it.

The Disciplinary Procedure applies to all employees Find out where to read the full procedures at the end who have satisfactorily completed their of this booklet. probationary period. policies & PROCEDURES

REFERENCES EXPENSES THEFT HEALTH AND SAFETY ALCOHOL, DRUG AND INTERNET ACCESS We appreciate that, All expenses need to As well as criminal In order to look after SOLVENT ABUSE It’s available for business from time to time, you’ll be authorised by your proceedings taken the health, safety Our number one priority purposes, however need evidence of your manager before they can against anyone and well-being of is the Health and Safety we don’t mind a little employment/salary for be refunded. You’ll also who steals from the everyone at New Look, of our employees and our personal use as long things like mortgage or need to provide proof company (customers responsibilities are given customers. Employees as it’s not excessive renting purposes. by filling in the necessary or employees), we also to people within the who attempt to work or inappropriate. If it paperwork. Find out participate in a Civil company and policies under the influence of is, this could result in We’re happy to respond where to read the full Recovery scheme. and procedures are in alcohol or drugs pose disciplinary action. to written requests policy at the end This means that we may place throughout a risk to themselves, from mortgage/loan of this booklet. ask for compensation the business. their colleagues and our Company assets and companies, landlords from anyone who steals customers. Any instances equipment, including etc. as long as they from the company. of alcohol, illegal drugs computers and phones, provide us with written This is undertaken via or any other intoxicants are not meant for permission from you to a third party. in the workplace will be personal use. We ask give out the information. investigated, reported everyone to use their to the Police if necessary common sense here. These requests should and may result We know the occasional be sent to the HR Team in dismissal. personal phone call at in Weymouth. work is inevitable, but if this happens all the time we see it as misuse.

For more information on this, please see the Company Assets section of the Code of Business Ethics.Find out where to read it at the end of this booklet. HAVE YOU PUT NEW SHARE WHAT’S GREAT IF YOU NEED TO LET LOOK AS YOUR PLACE ABOUT NEW LOOK OFF SOME STEAM, OF WORK ON YOUR Follow our social SOCIAL MEDIA IS NOT SOCIAL MEDIA SITES? channels to stay up to THE RIGHT PLACE If yes, then please date with all the latest FOR THIS. using be aware that you’re news and please feel free We take this very representing the brand to like, share, tag and seriously because what and anything you post, retweet anything to your you say and how you say share, like or tweet can friends. We’re always it can impact our brand reflect on the company. creating content to (which we’re all really To find out who can see inspire our followers and proud of) and how our Social what on your profile, build our brand, and the customers think about please check your more people who see it us. Never upload, post privacy settings on each the better. or share anything rude, social site. abusive or derogatory. Not only will you lose If you want to let people LET US KNOW IF Media know that you work friends, we’ll investigate YOU SEE SOMETHING at New Look, that’s anyone posting this sort What you do on social WE SHOULD BE great. Just be careful to of thing and it could media can reflect on AWARE OF make it obvious that the result in dismissal. New Look and damage the If you’re offended by things you post are your brand we’ve built. Please something a colleague thoughts – not be careful when blogging, posts on social media, or New Look’s. Always tweeting, posting, sharing if you ever feel harassed use your personal email and commenting online. or bullied, please address, make it clear We take action against any tell someone. who you are and what breaches of our policy, your role is, and use a whether they’re deliberate disclaimer like “All views or not, so make sure you on this page are mine”. read our top tips. During your time with REMEMBER: THINK ABOUT us, we’ll let you in on the THINK SECURITY WHAT YOU PUT ON secrets of our success. Help us make sure our SOCIAL MEDIA Everyone here is in a data and systems are See previous page. position of trust and has secure at all times. access to confidential STUDYING OR shh! DON’T TALK SPEAKING AT information, so please be aware that people TO THE PRESS AN EVENT? outside of New Look will Think about when and Check with your director be interested in what where you may have before agreeing to speak we’re doing. You have a conversations about on behalf of New Look key role to play in making work. We’re all proud at an event or publishing sure the way we do of what we achieve at any results or articles things and what makes New Look, but we need about New Look. us such a great place to to make sure information Not sure if the data you work doesn’t get into doesn’t leak to people have is confidential? the wrong hands. outside the company. Speak to your manager. This could seriously That’s why we leave it to affect our competitive our PR teams to handle advantage. our press. your WELL-BEING

LEAVE FAMILY FRIENDLY ANY OTHER LEAVE WHISTLEBLOWING RETAIL TRUST We know that absence is We provide parental Find details on other leave, If you think you’ve If you have a problem that sometimes unavoidable. leave in line with like compassionate leave witnessed wrongdoing you don’t feel you can Please always let us know legal requirements. or unpaid leave, in your by the company or a speak to someone within if you’re going to be induction pack or speak to colleague, please let us the company about, absent and when we can your line manager. know so we can look into please get in contact with expect you back. it. We’ll always keep your someone external at the Find out where to read name confidential, or you Retail Trust Helpline. the full policy at the end can raise your concern Freephone: of this booklet. anonymously if you 0808 801 0808 prefer. If you genuinely Outside UK: believe something’s +44 845 766 0113 wrong, coming forward with a concern won’t Text: HELPLINE to 88010* affect your career at New [email protected] Look – even if it turns out www.retailtrust.org.uk you were mistaken. We promise to support our staff and protect you from victimisation.

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