YOUR GUIDE New Look began in 1969 as a single fashion store in the UK. From there, we’ve grown to become a leading fast-fashion brand, with over 600 stores throughout the UK/Republic of Ireland and over 200 across Europe, China, North Africa, The Middle East and Asia. Whether our customers are after the latest trends, celebrity looks, fashion- forward pieces, or simply wardrobe essentials, we’ve got a range of products to suit their personal style. We put our customers at the heart of everything HELL we do. HELP PEOPLE EXPRESS purpose THEMSELVES, LOOK GOOD Why we exist: AND FEEL GREAT. BECOME AN INTERNATIONAL, mission MULTI-CHANNEL BRAND WITH Our Headline target: LONG TERM SUSTAINABLE GROWTH. BE THE CHOSEN BRAND FOR leadership vision AN INSPIRING, ACCESSIBLE message What we want to achieve: FASHION EXPERIENCE. BRAND pillars PEOPLE The core activities: PRODUCT INTERNATIONAL MULTI-CHANNEL KEEP IT SIMPLE values BE BRAVE How we do things: THINK CUSTOMER ACT WITH PACE TAKE RESPONSIBILITY WHAT SHALL I DO TOp TIPS FOR LUNCH? You can bring your own or we have canteens in our Support Centres and Lymedale where you can buy food. WHEN YOU FIRST START WITH US YOU’LL COMPLETE AN INDUCTION TELLING YOU WHAT WE’RE ALL WHEN WILL I WHAT SHOULD ABOUT, FROM OUR KEY CUSTOMERS AND STRATEGY GET MY STAFF I WEAR? DISCOUNT TO OUR VALUES AND WHAT MAKES NEW LOOK A CARD? GREAT PLACE TO WORK. Your first 12 weeks are considered an introduction to We’re pretty laidback, Your staff discount card, New Look - this is your probationary period. During but please see the will be sent to your home this time you’ll learn about the different areas of the ‘What should I wear?’ address within 10-14 business, your role and how all our departments work section for details. days of starting with us. together to achieve our goal to be the number one WHAT WILL I DO fashion retailer. ON MY FIRST DAY? During your probationary period you’ll have the opportunity to talk to your manager about how you’re getting on. If your manager feels you need more time to reach the standard we expect, your probationary ANYTHING ELSE period may be extended to help you get there. You’ll meet the team and THAT YOU WANT If during this time we decide that you’re not suitable for have a departmental TO KNOW? the position, we may decide to end your employment. induction, including Ask your manager Our Disciplinary Procedure does not apply during what you need to do in on your first day. probationary periods. an emergency. SUPPORT CENTRE There’s a casual dress code for our Weymouth, London and Lymedale offices, just make sure you dress appropriately at external functions or appointments to promote our brand and image. what RETAIL ONLY Employees working within our stores should be well presented and look professional at all times. You’re not expected to wear New Look clothes, but please don’t wear anything with visible logos from other brands. shall i LYMEDALE DISTRIBUTION CENTRE If you work in the DC and are eligible, you’ll be given a uniform. Please see the uniform policy for wear? more information or speak to your manager. THE VAULT IS NEW LOOK’S ONLINE HR AND PAYROLL SYSTEM, AVAILABLE 24/7 FROM WORK OR HOME. REMEMBER TO REGISTER AS SOON AS POSSIBLE AND KEEP A NOTE OF YOUR USERNAME AND PASSWORD. TAKE A LOOK AT OUR TIPS ON WHAT For help using TO USE THE VAULT FOR: the Vault, • Viewing and printing payslips and P60s please call New 24/7 Look Service • Making sure your details are up to date • Managing absences and holiday requests Desk on 01305 765544 option 2, option 2 #NLgreatplacetowork TIME OFF IN LIEU SEASON TICKET LOANS HOLIDAY PAY PENSION SCHEME CHILDCARE VOUCHERS Time off in lieu (TOIL) Buying an annual season Regular holiday does us We review pay from time Staff and junior Childcare vouchers means taking time off in ticket is often the most all good and we want to time, looking at both management employees are a great solution return for hours worked cost effective fare, but to keep our employees the external market and can join our Mini for working parents. beyond the normal it’s expensive to buy one fresh and enthusiastic. your performance. A Pension Scheme straight They can help you save working day, including outright. We might be We manage all holiday review doesn’t always away. After one year’s money through a salary mornings, evenings able to help you with requests using the same mean an increase in pay continuous employment sacrifice scheme which and weekends. an interest free loan to procedure to make and is at the discretion of with us you’ll be allows you to make tax spend on a 12 month sure everyone’s treated our executive directors. eligible to join our and National Insurance season ticket. fairly and we’re still You need to have been Maxi Pension Scheme, savings of up to £1,000. meeting the needs of the in the business at least benefiting from higher They can be used to business. 12 months to have your employer contributions. pay for any registered Find out where to read pay reviewed, and a pay Employees at childcare (including the full policy at the end rise one year does not management level and nurseries, child minders, of this booklet. guarantee one the next. above can join the Maxi after school clubs, scheme straight away. holiday clubs and private tutors) for children up to 15 years old. Note: Contributions to this scheme are made via salary sacrifice, which may not be suitable for everyone. Please read the full details of how it works before joining the scheme. LIFE ASSURANCE DENTAL PLAN If you’re a permanent This benefit helps pay employee, you’ll be for the ever-increasing included in our Life costs of dental treatment Assurance Scheme from through an insurance the day you join us. This policy. There are five means that in the event plans to choose from, of your death a payment including NHS only of twice your basic salary and an NHS and private will be paid to your dental option. nominated beneficiary. You can join the plan You don’t need a if you’re a permanent medical to qualify and it employee or an comes at no additional employee on a fixed cost to you. term contract of one year or longer, who ASPIRE TO RETIRE works in the UK, ROI ASPIRE is a service or Channel Islands. delivered by retirement specialists who can • If you’re a current guide you through the employee there are TAKE retirement process, opportunities to join cArE making sure you’re fully the scheme in April and aware of your options October every year. and helping you get the • If you’re a new best income solutions employee you can join for your circumstances. the scheme within one As part of this service month of your start date you’ll also have access or at the times to the interactive online listed above. retirement portal iASPIRE, with sections covering health, lifestyle and finance. BEING PART OF THE NEW LOOK TEAM MEANS YOU CAN ENJOY EXCLUSIVE ACCESS TO NEW LOOK REWARDS, HELPING YOU SAVE MONEY ON SHOPPING, ENTERTAINMENT, TRAVEL AND MORE. UPFRONT DISCOUNTS Enjoy discounts on over 3,500 great brands including Apple, Currys and Sky. SAVING SHOPPING CARDS Choose from over 75 reloadable, instant and multi-store cards giving the choice of discount or cashback at stores like Asda, Sainsburys and Waitrose. LOCAL DEALS Search by postcode to find local offers, including THE cinemas, restaurants and in-store discounts. EARN WOW POINTS Earn WOW Points as you shop, then spend them back through New Look Rewards or withdraw them into your bank as cash. 100 WOW Points = £1 It’s free for you to join and use New Look Rewards and PENNIES you can share these savings with friends and family by inviting them to open their own accounts. So, what are you waiting for? Register your details and start saving. STAFF DISCOUNT Keep your receipts PRIVILEGE VOUCHERS We want you to enjoy You’ll need these as a Treat your friends and our products as much record of your purchases family to 25% off our as our customers do, so and in case you need products. We give we give you 50% off all to return anything. You everyone six privilege our ranges and 25% off can’t claim a full price vouchers every month to concessions. refund for anything share out among friends bought with your and family. This great discount discount card. Find out where to read is for you and one the full policy at the end nominated person. Donate to charity of this booklet to make Please don’t let When you need more sure you’re fully aware anyone other than your space in your wardrobe of the T&Cs. nominated person use please donate your New your discount. Find out Look clothes to charity. more in the T&Cs. They mustn’t be re-sold or gifted to anyone else. We provide a limit of £1,600 per year on Remember – your discount we’re watching! lucky This is split into two Our team in Weymouth parts of the year. If you monitor usage, resale love to shop as much as and spend. We want you we do, we’ll send you to enjoy this great perk, a letter to let you know but we need to be sure you’re near or over your you respect the terms you limit.