RefGuide_2010_Umschlag_Ref.Guide_Umschlag 29.03.10 12:36 Seite 1 AND LEGEND KEY MEMBERS Future Members Spanair www.staralliance.com
REFERENCE GUIDE STAR ALLIANCE ™ For Employees of Star Alliance Members Carriers Aegean Airlines and TAM Star Alliance welcomes REFERENCE GUIDE STAR ALLIANCE ™
14th Edition, May, 2010 RefGuide_2010_Umschlag_Ref.Guide_Umschlag 29.03.10 12:36 Seite 2
Star Alliance Members
WELCOME 2010 Adria Aegean Air Canada Air China Airways Airlines AC CA JP A3 APRIL MAY JUNE OCTOBER NOVEMBER DECEMBER Air New Air New ANA Asiana Welcome to the 14th edition of the Star Alliance Reference Guide. Zealand Zealand NH Airlines SMTWT F S SMTWT F S SMTWT F S SMTWT F S SMTWT F S SMTWT F S NZ NZ OZ
1 23 1 1234 5 1 2 1 23456 1234 Austrian Blue1 bmi Brussels OS KF BD Airlines 456 7 8 9 10 2345678 678 9 1011 12 3456 7 89 789 10 11 12 13 5678910 11 SN 11 12 13 14 15 16 17 9 10 11 12 13 14 15 13 14 15 16 1718 19 10 11 12 13 14 15 16 14 15 16 17 18 19 20 12 13 14 15 16 17 18 2010 marks another year of growth for the Alliance. This edition includes baggage, airport and frequent Continental Croatia EGYPTAIR LOT Polish 18 19 20 21 22 23 24 16 17 18 19 20 21 22 20 21 22 23 24 2625 17 18 19 20 21 22 23 21 22 23 24 25 26 27 19 20 21 22 23 24 25 CO Airlines MS Airlines flyer information for both TAM and Aegean Airlines (to join second quarter). These two airlines bring the OU LO membership to 28. Air India is also expected to join later this year, bringing the membership to 29. 25 26 27 28 29 30 23 24 25 26 27 28 29 27 28 29 30 24 25 26 27 28 29 30 28 29 30 26 27 2829 30 31 30 31 31 Lufthansa Scandinavian Shanghai Singapore LH Airlines Airlines Airlines This guide is designed to provide a user-friendly tool that gives quick access to the information needed to SK FM SQ deliver a smoother travel experience to international travellers. South African Spanair SWISS TAM Airways JK LX JJ SA
Information may change during the course of the year, so please continue to consult your airline’s 2010 2011 TAP THAI Turkish United publications and information systems for changes and updates, as well as for operational information and Portugal TG Airlines UA TP TK procedures. JULY AUGUST SEPTEMBER JANUARY FEBRUARY MARCH US Airways US SMTWT F S SMTWT F S SMTWT F S SMTWT F S SMTWT F S SMTWT F S We hope this book continues to serve your needs. We welcome your feedback at [email protected]. 1 23 123456 7 1234 1 123 45 123 45 4567 8 9 10 8 9 10 11 12 13 14 56 7 8 9 10 11 23 4567 8 76 8 910 11 12 76 89 10 11 12 Lounges Thank you, Star Alliance Internal Communications 11 12 13 14 15 16 17 15 16 17 18 19 20 21 12 13 14 15 16 17 18 9 10 11 12 1314 15 1413 15 1617 18 19 1413 1516 17 18 19 18 19 20 21 22 23 24 22 23 24 25 26 27 28 19 20 21 22 23 24 25 16 17 18 1920 21 22 2120 22 2324 25 26 2120 2223 24 25 26
25 26 27 28 29 30 31 29 30 31 26 27 28 29 30 23 24 25 26 27 28 29 2827 2827 29 30 31 STAR ALLIANCE First Class Contract 30 31 GOLD Locations
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TABLE OF CONTENTS
Reference Guide Overview Airports Information
Welcome 2 Priority Baggage Handling 64 Greetings from new members 4 Free Checked Baggage Allowances 66 Vision/Mission 6 Special Checked Baggage 72 Customer Expectations 6 Carry-on Baggage Policy 128 Facts and Figures 7 Irregular Operations Handling 129 Star Alliance Websites 12 Interline E-ticketing FAQ - Airports 134 Lounge Access 136 General Information Lounge Access Chart 142
Customer Benefits 14 Destinations with Lounges 146 Frequent Flyer Programmes 18 Reservation Call Centres 22 Reservations 46 Major Airport Maps 164 Booking Class Alignment 48 Ticketing Procedures 54 Interline E-ticketing FAQ - Reservations 58 GDS Access Codes for Fare & Discount Products 62
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Greetings from Aegean Airlines
On behalf of our 2,500 colleagues in Aegean, thank you for welcoming us into Star Alliance.
Becoming a member of Star Alliance represents both an honour and a great opportunity for our company. In the near future our customers will be able to enjoy the network, privileges and loyalty rewards of the largest and most recognised airline alliance in the world.
Aegean Airlines, which celebrated its 10th anniversary in 2009, is the largest airline in Greece. With a fleet of 31 aircraft we operate 52 domestic and international routes with Theodoros Vassilakis more than 200 daily flights. In 2009, Aegean carried more than 6.5 million passengers. President, Aegean Airlines Aegean has been repeatedly awarded by the Athens International Airport as the single largest contributor to the airport’s passenger growth and by ERA in recognition of its operating performance, commercial success and commitment to customer comfort and satisfaction. We have also received the SKYTRAX World Airline award as the best regional airline in Europe for 2009.
As we continue to grow our network and further develop our services, we are committed to becoming valuable contributors to Star Alliance.
Theodoros Vassilakis President, Aegean Airlines 4 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 5
Greetings from TAM
We at TAM are very proud and honoured to join Star Alliance! We are the leaders in Brazil, with a fleet of 132 aircraft and 770 daily flights. Our perspectives for growth are multiplied with the integration into the largest global airline alliance.
In our country, we serve 42 destinations daily, and with agreements with regional companies, we reach 82 airports. We have a primary role in connecting Brazilians abroad and foreigners with our country. Today we fly to 18 international destinations in the United States, Europe and Latin America, and we also have codeshare agreements that allow our clients to Líbano Miranda travel to another 72 international destinations. With our participation in Star Alliance, our Barroso presence as a global airline is consolidated. CEO, TAM
In 2010, the company will complete 34 years of existence. TAM was born as a small company, founded by a pilot, Captain Rolim Adolfo Amaro. He has taught us the “Spirit to Serve”, the permanent search for the best for our clients. These are our roots, the synthesis of our history, and the basis of the work done by our family of 25,000 people.
Thank you very much for the support from Star Alliance in this new moment in our history!
Líbano Miranda Barroso CEO, TAM 5 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 6
VISION To be the leading global airline alliance for the high-value international traveller. MISSION To contribute to the long-term profitability of its members beyond their individual capabilities. CUSTOMER EXPECTATIONS Star Alliance was formed to better meet the needs of international travellers. Following extensive research with these valuable customers, we learned that they want and expect the following from the Alliance: • a consistent delivery of best quality and comfort standards • trusted performance with focus on safety and security • an enjoyable and relaxing travel experience • Frequent Flyer privileges and status recognition • Convenient and hassle-free global access Customers want us to provide them with these specific, tangible benefits every time they travel with each of the member carriers.
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FACTS AND FIGURES
Combined Total of the 28 Star Alliance Member Airlines
Total revenue US$ 176.2 billion
Revenue passenger km 1,247.4 billion
Annual passengers 625.2 million
Daily departures 20,674
Number of employees more than 460,000
Countries served 178
Airports served 1,121
Fleet 3,991
Lounges 980
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Number of Star Alliance Members Fleet size employees Major hub airports
Adria Airways (JP) 12 aircraft 706 Ljubljana
Aegean Airlines (A3) 31 aircraft 2,300 Athens
Air Canada (AC) 335 aircraft 24,700 Montreal, Vancouver, Calgary, Toronto
Air China (CA) 243 aircraft 20,211 Chengdu, Beijing, Shanghai
Air New Zealand (NZ) 100 aircraft 10,500 Auckland, Hong Kong, Los Angeles
ANA (NH) 214 aircraft 34,410 Osaka, Nagoya, Tokyo
Asiana Airlines (OZ) 71 aircraft 8,134 Seoul
Austrian (OS) 91 aircraft 7,200 Vienna 34 aircr
Blue1 (KF) 12 aircraft 450 Helsinki
bmi (BD) 54 aircraft 4,470 London
Brussels Airlines (SN) 49 aircraft 3,000 Brussels
Continental Airlines (CO) 604 aircraft 42,210 Cleveland, Newark, Guam, Houston
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Number of Star Alliance Members Fleet size employees Major hub airports
FACTS FACTS FIGURES AND Croatia Airlines (OU) 12 aircraft 1,131 Zagreb
EGYPTAIR (MS) 64 aircraft 7,300 Cairo
LOT Polish Airlines (LO) 49 aircraft 3,720 Warsaw
Lufthansa (LH) 534 aircraft 108,123 Frankfurt, Munich
Scandinavian Airlines (SK) 210 aircraft 15,000 Stockholm, Copenhagen, Oslo
Shanghai Airlines (FM) 60 aircraft 5,680 Shanghai
Singapore Airlines (SQ) 109 aircraft 14,142 Singapore
South African Airways (SA) 55 aircraft 8,000 Johannesburg
Spanair (JK) 45 aircraft 3,038 Barcelona, Madrid
SWISS (LX) 77 aircraft 7,000 Basel, Geneva, Zurich
TAM (JJ) 134 aircraft 24,000 Brasilia, Rio de Janeiro, Sao Paulo
TAP Portugal (TP) 72 aircraft 6,900 Lisbon, Porto
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Number of Star Alliance Members Fleet size employees Major hub airports
Thai Airways Intl. (TG) 88 aircraft 26,897 Bangkok, Chiang Mai, Hat Yai, Phuket FACTS AND FIGURES
Turkish Airlines (TK) 131 aircraft 12,397 Ankara, Istanbul
United (UA) 362 aircraft 47,000 Denver, Washington, Los Angeles, Chicago, San Francisco
US Airways (US) 356 aircraft 36,500 Boston, Charlotte, Washington, Las Vegas, New York, Philadelphia, Phoenix, Pittsburgh
Star Alliance Future Members
Air India (AI) 146 aircraft 33,000 Mumbai, Delhi, Kolkata, Chennai
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STAR ALLIANCE WEBSITES
Please invite your customers to visit the Star Alliance website www.staralliance.com. Employees can visit www.starallianceemployees.com to get the latest Star Alliance news.
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GENERAL INFORMATION RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 14
CUSTOMER BENEFITS
Mileage Accumulation There is no Star Alliance frequent flyer programme. There are 19 carrier frequent flyer programmes, all operating independently. Customers of any Star Alliance member airline’s Frequent Flyer Programme (see chart) can accrue miles, kilometers or points* when they travel on any eligible Star Alliance member airline flight on a fare eligible for mileage accrual.
In addition, when travelling on Star Alliance member flights, miles or points count toward higher membership status in the customer’s chosen Frequent Flyer Programme.
To ensure successful membership accrual, passengers should quote the frequent flyer number on their membership card, show their card, save passenger receipts and boarding passes in case retroactive crediting is necessary.
*Qualifying accruals vary by frequent flyer programme and are subject to paid fares. Air New Zealand’s frequent flyer currency is Airpoints Dollars.
Star Alliance Awards No matter which Star Alliance member airline's frequent flyer programme customers belong to, they can earn and redeem miles and build status on any of the member airlines. They need only one frequent flyer card and can collect miles from all of the member airlines on which they travel.
Recognition on Inflight Paperwork and Boarding Pass Recognition of Star Alliance Gold and Star Alliance Silver customers can be found on inflight paperwork and boarding passes. Look for this format: XX*G or XX*S and read as Airline Star Alliance Gold or Airline Star Alliance Silver (XX is the two-letter airline code). Example:TG*S = THAI Star Alliance Silver = THAI Royal Orchid Plus Silver
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Star Alliance Upgrade Award The Star Alliance Upgrade Award is an electronic upgrade product. Customers can use their own FFP miles to upgrade on member airline operated flights. The upgrade must be requested and confirmed in advance and subject to seat availability. Limited to eligible booking class and flights operated by Star Alliance Upgrade Award participating carriers.
Recognition of Membership Cards Membership cards carry these Star Alliance Gold or Star Alliance Silver logos.
Star Alliance Gold Star Alliance Silver Priority Reservation Waitlist Priority Reservation Waitlist Priority Airport Standby Priority Airport Standby Priority Check-In Additional Baggage Allowance1 Priority Baggage Handling Star Alliance Gold Departure Lounge Access2 Priority Boarding
1 Star Alliance Gold customers are entitled to one additional piece of checked baggage (piece concept) or an additional 20 kilos (weight concept). 2 See Star Alliance Lounge Access details. Star Alliance Gold Lounges are identified by a sign at the entrance. Additional top-tier benefits for each individual airline’s Frequent Flyer Programme are only applicable on that particular airline.
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Star Alliance Gold Signs Star Alliance Gold signs have been placed at all Star Alliance Gold Lounge entrances.
STAR ALLIANCE ™
Lounge Restrictions • No ID (duty /employee travel) or AD (agency staff) accepted. • Different access policies may prevail for each airline’s own premium customers, particularly as they pertain to guests and /or lounges operated by third parties in select cities. • Any exceptions or restrictions are shown in the Lounge Access Chart.
Star Alliance Gold Cards The following levels are Star Alliance Gold Card holders. Please refer to Frequent Flyer Programmes of Star Alliance member carriers for more details.
Adria Airways JP HON Circle, Senator Aegean Airlines A3 Miles & Bonus Gold Air Canada AC Air Canada Super Elite, Air Canada Elite Air China CA Air China Platinum, Air China Gold Air New Zealand NZ Airpoints Gold Elite, Airpoints Gold ANA NH Diamond, Super Flyers, Platinum 16 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 17
Asiana Airlines OZ Asiana Club Platinum, Asiana Club Diamond
CUSTOMER BENEFITS CUSTOMER Austrian OS HON Circle, Senator Blue1 KF EuroBonus Gold bmi BD diamond club gold Brussels Airlines SN HON Circle, Senator Continental Airlines CO OnePass Platinum Elite, OnePass Gold Elite Croatia Airlines OU HON Circle, Senator EGYPTAIR MS EGYPTAIR Plus Gold, EGYPTAIR Plus Platinum LOT Polish Airlines LO HON Circle, Senator Lufthansa LH HON Circle, Senator Scandinavian Airlines SK EuroBonus Gold Shanghai Airlines FM Crane Club Gold Singapore Airlines SQ KrisFlyer Elite Gold, PPS Club, Solitaire PPS Club South African Airways SA Voyager Lifetime Platinum, Voyager Platinum, Voyager Gold Spanair JK Spanair Plus Gold SWISS LX HON Circle, Senator TAM JJ Fidelidade Black, Fidelidade Red TAP Portugal TP Victoria Gold Winner THAI TG Royal Orchid Plus Gold Turkish Airlines TK Miles & Smiles Elite Plus, Miles & Smiles Elite United UA Premier Executive 1K, Premier Executive US Airways US Platinum Preferred, Chairman’s Preferred, Gold Preferred
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FREQUENT FLYER PROGRAMMES
Star Alliance Members Frequent Flyer Star Alliance Star Alliance Programme Programme Gold Silver Currency
Adria Airways (JP) Miles & More HON Circle Frequent Traveller miles Senator
Aegean Airlines (A3) Miles & Bonus Miles & Bonus Miles & Bonus miles Gold Blue
Air Canada (AC) Aeroplan Air Canada Super Elite Air Canada Prestige miles Air Canada Elite
Air China (CA) Phoenix Miles Air China Platinum Air China Silver miles Air China Gold
Air New Zealand (NZ) Airpoints Airpoints Gold Elite Airpoints Silver Airpoints Dollars Airpoints Gold
ANA (NH) ANA Mileage Club Diamond Bronze miles Super Flyers Platinum
Asiana Airlines (OZ) Asiana Club Asiana Club Platinum Asiana Club Gold miles Asiana Club Diamond
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Star Alliance Members Frequent Flyer Star Alliance Star Alliance Programme Programme Gold Silver Currency
Austrian (OS) Miles & More HON Circle Frequent Traveller miles Senator
Blue1 (KF) EuroBonus EuroBonus Gold EuroBonus Silver points
bmi (BD) diamond club diamond club gold diamond club silver miles
Brussels Airlines (SN) Miles & More HON Circle Frequent Traveller miles Senator
Continental Airlines (CO) OnePass OnePass Platinum Elite OnePass Silver Elite miles OnePass Gold Elite
Croatia Airlines (OU) Miles & More HON Circle Frequent Traveller miles Senator
EGYPTAIR (MS) EGYPTAIR Plus EGYPTAIR Plus Gold EGYPTAIR Plus Silver miles EGYPTAIR Plus Platinum
LOT Polish Airlines (LO) Miles & More HON Circle Frequent Traveller miles Senator
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SWISS SWISS (LX)
Spanair Spanair (JK) South South African Airways (SA)
Star Alliance Members
Singapore Singapore Airlines (SQ)
Shanghai Shanghai Airlines (FM)
Scandinavian Scandinavian Airlines (SK) Lufthansa Lufthansa (LH)
Programme Frequent Flyer
Miles & More HON HON Circle Miles & More
Spanair Plus Spanair Plus Gold Spanair Plus Silver points points Spanair Plus Silver Spanair Plus Gold Spanair Plus
KrisFlyer KrisFlyer Elite Gold KrisFlyer Elite Silver miles miles KrisFlyer Elite Silver KrisFlyer Elite Gold KrisFlyer
Crane Club Crane Crane Club Gold Crane Club
EuroBonus EuroBonus EuroBonus Gold EuroBonus
Miles & More HON HON Circle Miles & More oae oae ieiePaiu oae ivrmiles Voyager Silver Voyager Lifetime Platinum Voyager
Gold Star Alliance
Senator
Voyager Gol
Voyager Platinum
Solitaire Solitaire PPS Club
PPS PPS Club Senator Senator
Silver Star Alliance
rqetTaelrmiles Frequent Traveller
EuroBonus Silver points points EuroBonus Silver
Crane Club Silver kilometres kilometres Crane Club Silver rqetTaelr miles Frequent Traveller Currency Programme 20 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 21 21 FREQUENT FLYER PROGRAMMES
Star Alliance Members
US US Airways (US)
United United (UA)
Turkish Airlines (TK)
Thai Thai Airways Intl. (TG)
TAP Portugal (TP) TAM (JJ)
Programme Frequent Flyer
Dividend Miles Platinum Preferred Silver Preferred miles miles Silver Preferred Platinum Preferred Dividend Miles
Mileage Plus Premier Executive 1K Premier Premier Premier Executive 1K Mileage Plus
ie mls ie mlsEiePu Mls&Sie miles Miles & Smiles Miles & Smiles Elite Plus Miles & Smiles
oa rhdPu RylOci lsGl Royal Orchid miles Plus Silver Royal Orchid Plus Gold Royal Orchid Plus
Victoria ieiaeFdldd lc, ieiaeBu points Fidelidade Blue Fidelidade Black, Fidelidade
Gold Star Alliance
Gold Gold Preferred
Chairman’s Preferred
Premier Premier Executive
ie mlsEie Classic Plus Miles & Smiles Elite
itraGl inrVcoi ivrWne miles Victoria Silver Winner Victoria Gold Winner Fidelidade Fidelidade Red Silver Star Alliance
Currency Programme miles miles RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 22
RESERVATION CALL CENTRES
Adria Airways (JP) / www.adria-airways.com
Slovenia Domestic toll free 080 1300 +386 (0) 1 36 91 010 (International)
Aegean Airlines (A3) / en.aegeanair.com
International 0030-210-6261000 Domestic 0801-11-20000
Air Canada (AC) / www.aircanada.com
Aruba 1-800-744-2472 Botswana 27-21-422-3232 Antigua and +1-268-462-1147 (toll-free +1-800-744-2472) Brazil toll-free 5511-3254-6600 Barbuda Canada toll-free +1-888-247-2262 Argentina 0800-444-2007 toll free Chile toll-free 800-400-142 Australia +61-2-8248-5757 (toll-free 01-300-655-767) China +86-400-811-2001 Austria 43-1-585-363040 Colombia 1-800-952-0337 Bahamas +1-888-247-2262 (toll-free within the Bahamas) Costa Rica 506-2243-1863 +242-377-1029 (local number) Cuba 537-8363226 Bahrain 973-17-828-771/774 Czech +44-207-891-8913 (international call charges apply) Barbados +1-246-428-5077 (toll-free +1-800-744-2472) Republic Belgium +32-070-220-100 Denmark +45 3311 4555 Bermuda 1-888-247-2262 Dominican 1-888-760-0020 (toll free) 1-800-744-2472 Rep. 22 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 23
Ecuador +1 800-010135 (toll free) Lesotho +27 21 422 3232 Egypt 202-575-8402/8939 Lithuania +45 3311 4555 Estonia +45 3311 4555 Luxembourg +32 070 220 100 Ethiopia +254 20-2105 348/349 Malaysia +60-3-2141-3080 Finland +45 3311 4555 Martinique +596-21-1277 France 0-825-880-881 (only available within France) Mexico 01-800-719-2827 (toll-free within Mexico) Germany +49-69-27115-111 Namibia +27 21 422 3232 Grand 1 866 931 2021 (toll free) Netherlands 0800 022 9769 Cayman New Zealand +64 9 969 7470 Greece +30 210 900 6081/6146 Norway +45 3311 4555 Grenada 800 744 2472 Pakistan +92-21-3566-1712 to 1714 Guadeloupe +590-211-277 Paraguay +595 21 448917 Haiti +509-250-0442 or 250-1115/6/7 Peru 0800 52 073 (toll free) Hong Kong +852-2-867-8111 Philippines +63 2 840 4626 to 29 Hungary +44-207-891-8913 (international call charges apply) Poland (48) 22 696 85 21 India +91 11-4152-8181 (48) 22 33 094 50 Indonesia +62 21 837806 70/76 Portugal +44 207 891 8913 (international call charges apply) Ireland 353-1-663-3933 Puerto Rico 1 877 321 0173 (toll free) Israel +972-3-607-2111 Qatar +44 207 891 8913 (international call charges apply) Italy +39 06 835 14 955 Russia +7 495 771 6471 (Moscow) and Jamaica 800-677-2485 +7 812 740 3820 (St.Petersburg) Japan +81-3-5405-8800 Saudi Arabia (966) 3 8822602 (Dharan) (0120) 048048 (free call number in Japan) (966) 1 4772228 (Riyadh) Jordan +44-207-891-8913 (international call charges apply) (966) 2 2632996 (Jeddah) Kenya (254) 20-2105-348/349 South Africa +27 21 422 3232 Korea (South) +82-2-3788-0100 Spain +34 91 458 5568 or 5571 Latvia +45 3311 4555 Sri Lanka +94 11 254 2875-76 Lebanon +961-1-811-690/1/2/3 St. Lucia +1 800 744 2472 23 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 24
St. Maarten 52 55 9138 0280 Turks & +1 866 931 2012 (toll free) 868 669 0641/4016 Caicos Sudan +254 20-2105-348/349 Uganda +254 20-2105-348/349 Swaziland +27 21 422 3232 Ukraine +44-207-891-8913 (international call charges apply) Sweden +45 3311 4555 U.A.E. +971 4 21 12 501 (Dubai); +971 4 29 45 645 Air Canada (AC) Canada Air Switzerland 0848 247 226 (Abu Dhabi); +971 6 74 23 311 (Ajman)
>> >> Taiwan +886 2 2511 7799 United +44-871-220-1111 Tanzania +254 20-2105-348/349 Kingdom Thailand +66-2-670-0400 United States (toll-free +1-888-247-2262) Trinidad and 868 669 4279 Venezuela 0 800 100 4918 (toll free) Tobago Vietnam 1-514-393-3333 (regular call charges apply)
Air China (CA) / www.airchina.com.cn
Australia +61-2-92327277 Japan +81-3-52510711 Austria +43-1-5868008 +81-1-20474999 Canada +1-416-5818833 Korea (South) +82-2-7746886 China +86 4008 100 999, +86 4008-986-999 Kuwait +96-5-2438568 Denmark +45-33149222 Malaysia +603-21661999 Europe +800-86-100-999 Mongolia +976-11-452544/7/8 Finland +358-9-6818990 Myanmar +95-1-505024 France +33-1-42666688 Nepal +977-1-4440650 Germany +49-30-2360810 New Zealand +64-9-3797696 Greece +30-2107220630 Pakistan +92-21-430-1801/2/3/4 India +91 11 43508888 Russia +7-495-9805768 Indonesia +62-21-57938578/9 +810-800-86-100-999 +62-21-57938580 Singapore +65-622-52177 Italy +39-06-8552249 Spain +34-91-5489032 24 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 25 25 RESERVATION CALL CENTRES U.A.E. Turkey Thailand Switzerland Sweden Germany Polynesia French France Finland Fiji Denmark Czech Rep. Cook Islands Colombia China Chile Canada Brazil Belgium Austria Australia Argentina Air New Zealand (NZ) / ( +689-540-747 ( +64 9 357 3000 ( ( ( +420 221 408 521 +682-26-300 +64 9 357 3000 +64 9 357 3000 5494; +97-1-42718555 +90-2122965342 +66-2-634-8991-97 +41-44-2136080 +46-8-216146 Shanghai: Beijing: English: ( +64 9 357 3000 ( +679-672-2955 toll-free toll-free toll-free toll-free toll-free toll-free toll-free +86-10-6587 0000; 0800-663-5494; Vancouver: +800-17-055) 0800-181-7778) 0800-907-712) 0800-113-282) 0800-79-586) 0800-295-838) 132-476) +86-21-2325 3333 +1-604-606-0150 www.airnewzealand.co.nz French: 0800-799- Vietnam United States Kingdom United Norway Norfolk Island New Zealand Caledonia New Netherlands Monaco Mexico Malaysia Luxembourg Korea (South) Japan Italy Israel Ireland India Hong Kong Greece +64-9-357-3000; ( +687-286-677 ( +33-1-4380-3010 +52-55-5511-5215 +603-2715 5020 +972 3 560 1616 ( +6723-22-195 ( +82-2-752-4801 6311; ( ( Tokyo, Chiba, Saitama, Kanagawa: Mumbai: New Delhi: +84-88233888 +1-800-882-8122 +44-20-77440800 +852-2862-8988 +30 210 9652 300 +39-02-4345-8390 toll-free toll-free toll-free toll-free toll-free 800-11-080) 0800 022 1016) 0800 225 27) 1800 551 447) +91-22-26817910 +91-11-23730864; 0120-300-747 toll-free 0800-737-000) +81-3-3287- rest of Japan ) RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 26
Oman +968-708-635 Sri Lanka +94-1-243-0707 / 8 Panama +64 9 357 3000 Sweden (toll-free 020-792-939) Papua New +64 9 357 3000 Switzerland (toll-free 0800-557-778) Guinea Taiwan +886-2-2567-8950 Peru +64 9 357 3000 Thailand +66 2 2358 280 Philippines +632 856 1366 Tonga +676-23-192
Air New Zealand (NZ) Zealand New Air Portugal (toll-free 800 880 452) U.A.E. +971 4 336 6166 Russia +7 495 744 0490 United (0800-028-4149) >> >> Singapore +65 6734 5595 Kingdom Solomon +677-20-031 United States (toll-free +1- 800-262 -1234) Islands Vanuatu +678-22-666 South Africa +27-11-289-8036 Venezuela +64 9 357 3000 Spain +34 93 415 2039
ANA (NH) / www.ana.co.jp
Argentina +54-11-4314-1600 Korea (South) +82-2-752-5500 Belgium 0702-33387 Malaysia +603-2032-1331 Brazil +55-11-2141-2121 Myanmar +95-1-255-412/413 China 4008-82-8888 Netherlands (0900-666-6666) France 0820-803-212 Norway +47-8-100-0011 Germany 0180-300-0309 Panama +507-301-0404 Guatemala +502-2-362-8018 Peru +51-4-444-4441 Hong Kong +852-2-810-7100 Russia +7-49-5258-2370 India +91-22-2285-6047 Singapore +65-6323-4333 Ireland 1-850-200-058 Spain +34-9-0111-6703 Italy +39-8-4885-8140 Sweden +46-8-5877-0428 Japan (toll-free within Japan 0120-029-709) Switzerland +41-844-803-545 26 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 27 27 RESERVATION CALL CENTRES New Zealand Malaysia Korea (South) Kiribati Kazakhstan Japan Indonesia India Hong Kong Guam Germany France China Chile Canada Cambodia Brazil Bangladesh Australia Kingdom United U.A.E. Thailand Taiwan Asiana Airlines (OZ) / +64-9-300-9630 +60-88-268-677 +82-1588-8000 +44-20-7514-0200 +7-727-270-3234 +81-3-5812-6600 +62-21-571-3533 +91-11-2331-5631/2 +852-2523-8585 +671-646-9391 +49-69-9210-1921 +33-1-5343-7907 +400-650-8000 +56-2-639-0889 +1-403-219-0898 +855-23-890-441/2 +55-11-239-2367 +880-2-23-9111 +61-1300-767-234 +44 (0)870-837-8811 +971-4-3970636 +66-2-238-5121 +886-2-2521-5777 www.flyasiana.com Vietnam Uzbekistan United States Kingdom United Turkey Thailand Taiwan/Taipei Sri Lanka Singapore Saipan Russia Philippines Pakistan Vietnam Venezuela Uruguay United States +84-4-3831-5141/2 +988-71-140-0900 +1-800-227-4262 +44-20-7304-9900 +90-212-334-2930 +66-2-263-8333 +886-2-2581-4000 +94-1-430-380 +65-6225-3866 +1-670-288-2625 +7-4242-722000/1 +63-2-793-6888 +92-21-568-4038 +84-8-3821-9612 +58-212-285-4433 +598-2-903-1760 (toll-free +1-800-235-9262) RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 28
Austrian (OS) / www.aua.com/at/eng
Due to reorganization at OS the call center numbers below may change Israel +972-3-511-5111 Albania +355-4-235-029 Italy +39-02-896-34-296 Armenia +374-10-512-201 Japan +81-3-5222-5454 Australia (1-800-642-438) Jordan +962-6-5697-101 Austria +43-5-1766-1000 Korea (South) +82-2-3788-0140 Belarus +375-17-288-2535 Latvia +371-67507700 Belgium +32-2-642-2570 Lebanon +971-4-211-25-38 Bosnia and +387-33-47-44-44 Libya +218-21-335-0241 Herzegovina Lithuania +370-5-210-5030 Bulgaria +35-92-8060-000 Luxembourg +32-2-745-4495 Canada (local toll-free number +1-800-843-0002) Macedonia +389-2-321-6120 China +86-10-6464-5999 Malaysia +603-2148-8033 Croatia +385-1-626-5900 Moldavia +373-22-244083 Cyprus +357-22-88-11-88 Montenegro +381-81-606-170 Czech Rep. +420-227-231-231 Netherlands 0900-265-8920 Denmark +45-70-11-3000 Norway 815-21-052 Egypt +20-22-73-52-777 Poland (0-801-40-40-40) Finland 020-795-9010 Romania +40-21-204-45-60 France 0820-816-816 (only available within France) Russia (8-800-700-8080) Georgia +995-32-774-506 Serbia +381-11-324-8077 Germany (0180-300-0520) Slovak Rep. +421-(0)2-4940-2100 Greece +30-210-960-1240-2 Slovenia +386-1-244-30-60 Hungary +36-1-999-4012 Spain +34-91-541-2375 India +91-11-233-50125 Sweden 0770-82-73-73 Iran +98-21-8873-6512 Switzerland +41-1-286-8088 Ireland (1800-509-142) Syria +963-11-223-6001 28 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 29 29 RESERVATION CALL CENTRES U.A.E. Ukraine Turkey Thailand Finland 06000 25 831 Costa Rica Colombia China Chile Canada Brazil Bolivia Belize Belgium Belarus Bahrain Azerbaijan Austria Australia Armenia Argentina Note: Outside of Finland please see SK call centre numbers bmi (BD) / www.flybmi.com le K)/ (KF) Blue1 (toll-free dial dial +973 17223555 +99 4 124 97 05 00 +43-1-512-8650 +61-2-992-23230 +37 410 521 383 +54-11-4314-1600 +971-4-211-25-38 +380-44-492-72-33 +90-212-293-69-95 +66-2-236-7873 +55-21-3410-1062 +591-2-443-306 +32 2 713 1286 +506-290-5222 +57-1-620-3515 +86 (21) 6247 6281 +56-2-754-6800 +507-263-3033 +38-246-7201 www.blue1.com +1-800-788-0555) (1.75 EUR/min + local net charge or mobile charge, not accessible internationally) India Iceland Hungary Hong Kong Honduras Guatemala Greece Georgia France Finland Ethiopia El Salvador Egypt Denmark Czech Rep. Cyprus United States Kingdom United dial (local toll-free number (local toll-free number +91-22-228747-21/25 +354-1-577-2010 +36-1-483-2172 +852-2111-9831 +502-362-8018 +30-210-9600-942 +995 32 940 719/720 +33-1-41-91-87-04 +358-9-2243-1044 +251 11662 0682 +503-298-6226 +20-2-575-3955 +45 88 30 66 00 +420-2-2481-0180 +357-2-237-4702 +507-263-3033 0870-1-242-625) +1-800 843 0002) RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 30
Indonesia +62-21-812-390 Russia +7 (495) 799 93 09 Iran +9821-2204-4552 Saudi Arabia Dammam +966 3 897 9691 Ireland +(0)1 407 3036 Jeddah +966 2 263 3009 bmi (BD) bmi Israel +972-3-7951-588/585/586 Riyadh +966 1 219 0512 >> >> Italy +39 02 67077382 Sierra Leone +232 (22) 221 481/482/483 Japan +81-3-3597-9541 Singapore +65-6-734-0098 Jordan +962-6-554-8951 South Africa +27-11-289-8111 Kazakhstan +7 727 2724040 Spain +34 93 217 1569 Korea (South) +82-2-775-6408 Sri Lanka +94-11-48800-33/34 Kuwait +965 2247 8354 Sudan +249-83779369 Kyrgyzstan +996 312 664 922 Switzerland +41-56-674-75-70 Lebanon +961-1-747-777 Syria Damascus +963-11-331-0000 Malaysia +603-2715-1155 Aleppo +963-21-212-1587 Malta +356 21 322 992 Taiwan +886-2-2740-5849 Mexico +52-5208-1335 Tajikistan dial +38-246-7201 Moldavia dial +38-246-7201 Thailand +66-2-267-8143 Netherlands +31-20-664-9891 Turkey +90-212-231-2932 New Zealand +64-9-623-4293 Turkmenistan dial +38-246-7201 Nicaragua +505-666-997 Ukraine +38-44-246-7201 Oman dial +971-8005822 U.A.E. dial +971-8005822 Pakistan +92-21-565-4932 United within the UK: 0844-8484-888 Panama +507-263-3033 Kingdom outside the UK: +44-(0)1332-64-8181 Paraguay +595-21-660-435 United States (toll-free +1-800-788-0555) Peru +51-4-444-441 Uruguay +598-9-031-760 Philippines +63-2-810-2851 Uzbekistan dial +38-246-7201 Poland +48-12-285-3613 Venezuela +58-212-285-4433 Portugal +351-91-748-0350 Qatar +974-4483751 30 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 31 31 RESERVATION CALL CENTRES RD Congo Portugal Poland Norway Netherlands Malta Luxembourg Lithuania Kenya Ivory Coast Italy Israel Ireland Hungary Guinea Greece Germany France Finland Denmark Czech Rep. Cameroon Burundi Belgium Austria Angola Brussels Airlines (SN) / 00 32 2 723 23 45 707 200 424 48 - 22 650 39 99 2 316 25 68 0900 04 00 810 00 356 21238744 090045145 00 370 5 255 3238 54 - 11 4314 4158 00 32 2 723 23 45 899 800 903 1 809 49 1000 353 - 01 844 60 06 36 1 235 07 10 00 32 2 723 23 45 210 94 90 777 0900 10 00 531 0892 64 00 30 00 358 9 6811 950 3848 7408 00420 2 2011 4323 54 - 11 4314 4158 00 32 2 723 23 45 0902 51 600 0900 220030 00 32 2 723 23 45 www.brusselsairlines.com United States Kingdom United Ukraine Uganda The Gambia Switzerland Sweden Spain Slovenia Sierra Leone Senegal Rwanda Russia Romania
00 40 21 201 18 51 7 - 495 564 82 59 00 32 2 723 23 45 00 32 2 723 23 45 00 32 2 723 23 45 00 32 2 723 23 45 807 22 0003 08 585 36 547 00 41 - 44 511 83 05 00 32 2 723 23 45 00 32 2 723 23 45 00 38 044 490 65 00 0905 60 95 609
1 516 740 5200
(option 1) RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 32
Continental Airlines (CO) / continental.com
Argentina 0800 333 0425 Greece 00 800 441 4 3592 Aruba 800 1507 (Mobile/Cell users) 2111 76 8888 Australia 1 300 737 640 Guam (671) 647 6453 Bahamas 800 231 0856 Guatemala 1 801 81 26684 Barbados 1 800 534 0089 Honduras San Pedro Sula 557 4141, Tegucigalpa 220 0999 Belgium 02 643 39 39 Hong Kong (852) 3198 5777 Belize 0800 266 3822 India New Delhi (95) 124 4315500 Bermuda 800 231 0856 Other regions (0) 124 4315500 Bonaire 0101 001 800 231 0856 Indonesia Denpasar (Bali Island) (62) 361 768 358 Brazil Sao Paulo(11) 2122 7500 Jakarta (62) 21 391 5509 Other cities 0800 702 7500 Ireland 1 890 925 252 Canada 800 231 0856 Israel 03 511 67 77 Cayman 800 231 0856 Italy Milan 02 69 63 32 56, Rome 06 66 05 30 30 Islands Jamaica 800 231 0856 China Beijing 86 10 8527 6686 Japan Tokyo 81 3 5464 5050 Colombia 01 800 944 0219 Other areas (toll free) 0120 24 2414 Costa Rica 0800 44 0005 Korea (South ) (82) 2 756 3792 / 3793 Curacao 001 800 231 0856 Kosrae (691) 370-3024 Denmark 701 26 233 Luxembourg 00 32 2 643 39 39 Dominican Santo Domingo (809) 262 1060 Malaysia (60) 3 2142 4751 Republic Other regions toll free 1 200 1062 Marshall Kwajalein (805) 355 1013 Ecuador (toll free) 1 800 222 333 Islands Majuro (692) 625 3209 Quito (local) (593) 2 225 0905 Mexico Toll free, all cities 01 800 900 5000; Cancun 01 El Salvador (503) 2207 2040 800 900 5000; Cozumel 01 800 900 5000; France 01 71 23 03 35 Mexico City 52 83 55 00; Puerto Vallarta 01 800 Germany 01803 212610 900 5000 32 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 33 33 RESERVATION CALL CENTRES Sweden St. Croix St. Thomas, Spain Singapore Saipan Puerto Rico Portugal Pohnpei Philippines Peru Panama Palau (Koror) Norway Nicaragua Antilles Netherlands Netherlands Croatia Croatia (OU) / www.croatiaairlines.com Cebu Manila 0800 700 30; (511) 712 9230 (507) 265 0040 011 800 044 0001; 00 800 044 0001; (680) 488 2448 / 1029 810 03 630 278 7033 001 800 231 0856 02 0346 9381 (08) 585 36954 800 231 0856 900 96 1266 (65) 6538 6860 1 866 359 6435 800 231 0856 21 415 9102 (691) 320-2424; 320-2425 +385 (0) 62 77 77 77; +358 (1) 487 27 27 (6332) 255 7533 (632) 818 8701 /817 9666 (International) Yap Vietnam Venezuela Islands U.S. Virgin United States Kingdom United Truk (Chuuk) Tobago Trinidad & Thailand Taiwan Switzerland (691) 330 2424 800 461 2744 (662) 267 8135 / 8138 (691) 350 2702; 2788 Hanoi (844) 716 4844 Ho Chi Minh City (848) 821 5828; 0800 100 3198 800 231 0856 800 231 0856 (outside London) Kaohsiung Taipei Swiss-French Swiss-German 800 523 3273 886 2 2712 0131 886 7 802 6630 022 417 7280 044 800 9212 0845 60 767 Intern. (toll free) Dom. (toll free) RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 34
EGYPTAIR (MS) / www.egyptair.com
Algeria 00213 (21) 644357 / 00213 (21) 633423 0039 (02) 865 777/0039 (02) 72021805 Australia 0061(02) 97674321 Japan 0081(3)3211-4521 /3211-4525; 0081 (6) Austria 0043 (01) 587 453 216; 0043 (01) 587 453 6641 0747 217; 0043 (01) 587 453 218 Jordan 00962 (6) 4636011/ 4639119/4630011/ Bahrain 00973 (17) 243 060 /00973 (17) 243 317 4628911 Belgium 0032 (2) 219 16 14 Kenya 00254 (20) 226821/2/3 Canada 001 (514) 875 9990 Ext. 225 / 227 Korea (South) 0082 7743581 / 0082 7743411 China 0086 (10) 85275000 / 0086 (20) 862 66969 Kuwait 00965 22439468/22425302/22401726 Cyprus 00357 (22) 559200 Lebanon 00961(1)980165/465/329 Denmark 0045 33329040 Libya 00218 (061) 9095500 - 00218 (21) Egypt Land 090070000 / Mobile 1717 3335781/2 Line Malaysia 066(3)21456867 Eritrea 0029 (11) 127510 / 0029 (11) 127034 Malta 00356-21-341548 Ethiopia 00251 (111) 564493 / 94 / 95 Morocco 00212 (22) 306700/315564 France 0033 (1) 4494 8533/4494 8530 Netherlands 0031 (20) 6256661 Germany 0049 (89) 545 88213/214; 0049 (69) 27 Nigeria 00234(1) 2620087/2712308 /2712307 300 318 /319/320; 0049 (211) 355 95 80; 00234 (64) 630759 /0023464 630760 0049 (30) 889 2769 13 / 14 / 15 Norway 004724112206 Ghana 00251 (021) 773537/38 Oman 00968 (24) 794113/796134/796389 Greece 0030 (210) 9212818 / 19 / 20 / 22 Philippines 0063(2) 8922938 Hungary 0036 (1 ) 266 4300 / 0036 (1) 2672484 Portugal 00351 (21) 892 5830 0036 (1) 3280260 Qatar 00974 4352901 / 4358547 India 0091 (22) 22833798 / 22824088 / 22821562 Russia 007 (495) 9670621/2 Indonesia 0062(021) 5742471/72 Saudi Arabia 00966 (01) 478 4004; 00966 (03) 8649999 / Italy 0039 (06) 4871429 / 4884158 / 4871334 / 8985252; 00966 (02) 6441313 / 6441515 / 4871430 6441717 34 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 35 35 RESERVATION CALL CENTRES Netherlands Italy Ireland Luxembourg Germany France Finland Denmark Canada Belgium Austria Taiwan Syria Switzerland Sweden Sudan Spain South Africa Singapore LOT Polish Airlines (LO) / +31- 20-201-3917 +39-8-4885-9300 / 8-4882-1388 +353 1 890 359 568 +358-9-6937-9036 +45-7-010-5063 +1-416 236 4242 +32-7-818-0014 / 0885 +43-8-1081-0855 800 27 336 (0180-300-0336 / 346) +33 1 47 42 05 60 008869(2)25782121 2119152; 00963 (21) 2123353 00963 (11) 2232158/2240164; (21) 0041 (022) 7317151- 7317151 0046(86)636558 00249 (183) 780064 /781428 0034 (93) 301 7312 0034 (93) 302 0349; 3148; 0034 (91) 541 8501; 548 8645 0027(11)8804126/9 0027 (021) 4217503/4217513 /4258971 006567380006 0-800-10-12-24 (German/English) (toll free) (available only within France) www.lot.com (Polish language) ; United States Kingdom United Turkey Switzerland Sweden Spain Russia Poland Norway Yemen United States Kingdom United U.A.E. Ukraine Uganda Turkey Tunisia Thailand 8 10 800 5082 +48-22-577-9952 +1-212-789-0970 +44-845-601-0949 / 0767 +41-8-444 555 232 +46-8-5877-0447 +34-9-0111-6710 / 6713 0-801-703-703 +47-8-100-0023 242966; 00967 243938/00967242270 00967 (1) 273452 /275061; 001 (212) 581 5600; 586 6599 2343/734 2395; 0044 (207) 734 2864 0044 (207) 287 1728; 734 0971(4) 2289444/2248555 00380 (44) 2563020 002564341278 0090 (212) 231 11 26 / 27 00216 (71) 860138 / 860165 860466 0066 (02) 2310504 / 5 6 7 8 +90 212 241 5749 (available only within Poland) (toll free) ; RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 36
Lufthansa (LH) / www.lufthansa.com
Albania +355-4-238-1977 Czech Rep. +420-2-3400-8234 Antigua and (toll-free within USA +1-800-645-3880) Denmark +45-3-337-7333 Barbuda Egypt +20-2-339-8339 Argentina +54-11-4319-0600 Estonia +372-6-314-444 Australia +61-1-300-655727 Ethiopia +251-1-515-666 Austria (0810 1025 8080 - only available within Austria) Finland +358-2-0358-358 Azerbaijan +994-12-907-050 France +33-892-231-690 Bahamas (toll-free within USA +1-800-645-3880) Germany +49-1805-805-805 Bahrain +973-210-026 Ghana +233-21-221-086 Bangladesh +880-2-865-913 Greece +30-1-617-5200 Belarus +375-1-7-284-7129 Haiti +509-225-608 Belgium +32-70-35-3030 Hong Kong +852-2868-2313 Bolivia +591-2-431-717 Hungary +36-1-411-9900 Bosnia and +387-63-990-001 Iceland +354-1-690-100 Herzegovina India +91-11-2372-4200 Brazil +55-11-3048-5800 Indonesia +62-21-570-2005 Brunei +673-2-242-991 Iran +98-21-873-8701 Bulgaria +3592-930-4242 Ireland +353-1-844-5544 Cambodia +855-23-27-211 Israel 1-80-937-1-937 Canada (+1-800-563-5954) Italy +39-1-9940-0054 Chile +56-2-630-1655 Jamaica +1-809-9-224-661 China +86 (0) 21 5352 4999 Japan +81-0-1200-51-844 Colombia +57-1-618-0300 Jordan +962-6-520-0180 Costa Rica +506-221-7444 Kazakhstan +7-727-333-50-25 Croatia +385-9-177-314 Kenya +254-2-335-819 Cyprus +357-2-451-777 Korea (South) +82-2-3420-0400 36 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 37 37 RESERVATION CALL CENTRES Russia Romania Puerto Rico Portugal Poland Philippines Peru Paraguay Pakistan Oman Norway Nigeria New Zealand Netherlands Nepal Namibia Myanmar Morocco Montenegro Mexico Malta Malaysia Luxembourg Lithuania Lebanon Latvia Laos Kuwait +7-812-320-1000 +40-212-0484-10 toll-free within USA +351-707-782-782 +48-22-338-1300 +63-2-810-4596 +51-14-424-466 +595-21-447-962 +92-21-568-5811 +968-796-692 +22-33-09-00 +234-1-266-4430 (0800-945-220) (0900 1234 777) +977-1-223-052 +264-61-226-662 +95-1-75-936 +212-2-312-402 +38-111-303-4741 +52-1-55-5230-0000 +356-249-342 +603-2-052-3428 900 73 055 +370-5-232-9292 +961-1-347-005 +371-7-207-183 +856-21-216-1430 +965-242-2493 valid within Luxembourg +1-800-645-3880 Zimbabwe Zambia Yemen Vietnam Venezuela Uzbekistan Uruguay United States Kingdom United U.A.E. Ukraine Turkey Tunisia Thailand Taiwan Syria Switzerland Switzerland Sweden Sudan Spain South Africa Slovakia Singapore Serbia +44-871-945-9747 +971-4-343-2121 +38-44-490-3800 +90-212-354-8888 +216-1-707-344 +66-2-264-2400 +886-2-23258861 +963-11-221-1165 +41-1-447-9966 toll-free within USA ex French canton (ex German canton +46 (0)770-111 010 +249-183-771-322 +34-902-883-882 +27-861-842-538 +421-23-222-3222 +65-6245-5600 +38-111-303-4741 +263-4-793-861 +260-1-221-063 +967-1-213-400 +84-8-829-8529 +58-212-210-2100 +998-71-120-7401 +598-2-901-2816 0900-900-933) +1-800-645-3880 0900-900-922 / RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 38
Scandinavian Airlines (SK) / www.flysas.com
Australia +61 2 - 9283 9111 Iceland +354-1-425-0220 Austria See Estonia India +91 22 842 681 Azerbaijan See Russia Indonesia See Thailand Belgium +32 2 - 643 6900 Ireland +353 1 - 844 5440 Bosnia and See Czech Republic Israel +972 3 - 510 1181 Herzegovina Italy +39-06-65-95-4156 Brazil See United States Japan +81 3 - 5400 2331 Canada +1 201 - 896 3600 Jordan +926 6 -672 170 (toll-free +1-800-221-2350) Kazakhstan See Russia Chile See United States Korea (South) See Thailand China Beijing: +86 10 - 8527 6100 Latvia ++372-668-0078 Shanghai: +86 21 - 5228 5001 Lithuania +3705-230-6031 Croatia +3726804328 Luxembourg See Belgium Cyprus +357 2 - 271 6500 Malaysia +60 3 - 2142 6044 Czech Rep. +3726804328 Mexico See United States Denmark +4570102000 Netherlands (0900-7272-4368 Travel agents within Egypt +20 2 - 575 3955 Netherlands) Estonia +372-6-663-030 New Zealand +64-9-9-77-2214 Finland +358-(0) 6000-25831 Norway +47 915 - 05400 France 0-825-325-335 (only available within France) Peru See United States +33 1 46 93 2825 Philippines +63 2 - 892 9991 Germany (01805-117002) (within Germany, local call charge) Poland +48 22 - 8500 500 +49 1 805 22 1195 Romania +40 31 40 35 042 Greenland +30 210 - 960 5440 Russia Moscow +7 495 - 961- 3060 Hong Kong +852 2865 - 1370 St Petersburg +7 812 - 326 2600 Hungary +372 680 4328 Saudi Arabia +966 2 - 661 1222 38 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 39 39 RESERVATION CALL CENTRES Japan Hong Kong China Cambodia France Egypt Denmark China Canada Brunei Bangladesh Australia Thailand Taiwan Switzerland Sweden Sri Lanka Spain South Africa Slovakia Singapore Serbia Shanghai Airlines (FM) / Singapore Airlines (SQ) / +81-06-69458666 +852-35862238 0-821-230-380 +20-2-37-49-2789 +45-3-314-3456 +86-10-6505-2233 (toll-free (toll-free +46-770-727072 See Thailand +34 902 3770 37 See United Kingdom 3726804328 +65 6235 - 2488 See Switzerland toll-free within China +855-23-723999 +66 2645 - 8200 +886 2 - 2545 5665 +41 848 117 100 604-689-1223 +673-2-244-901/2 +8802 88 11 504 +1-800-663-3046) 131-011) (within Canada) +86-10105858 (within France) www.shanghai-air.com (within Sweden: www.singaporeair.com 0770-727-727) India Hong Kong Greece Germany Vietnam Uzbekistan United States Kingdom United U.A.E. Turkmenistan Turkey Vietnam Macao Korea (South) Dhabi c/o Dnata) See Thailand See Russia +1 201 - 896 3900 +44 208 - 990 7159 +967126744488 or +97126743431 +971 4 - 316 6505 See Russia +90 212 - 334 2940 CCU: AMD: +852-2520-2233 +210-9222192 +49-69-719-5200 +33 153 65 79 06 4310999; 22867869/70; +84-8-9308888 +853-787877 +82-2-3178899 +91-33-23675417; +91-79-30012828; MAA: +91-44-32977771/2 BOM: (International) (Dubai c/o Dnata) +91-22-22022747; DEL: BLR: +91-124- +91-80- (Abu RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 40
Indonesia JKT: +62-21-52-997-888; Spain +902-380-777 (within Spain) DPS: +62-361-768-388 +34-934-873-908 (International) Italy +39-06-4785-5360 Sri Lanka +94-11-2499699 Japan +81-3-3213-3431 Switzerland 0900-88-18-18 (CHF 0.50/min.) Korea (South) +82-2-755-1226 Taiwan +886–2-2551-6655 Malaysia +603-2-692-3122 Thailand +66-2-3536000 Maldives +960-3-310-031 Turkey +90-212-463-1800 ext 810/832
Singapore Airlines (SQ) Airlines Singapore Netherlands +31-88-1618618 U.A.E. AUH: +971-2-622-1110; DXB: +971-4-3166888
>> >> New Zealand (0800-808-909) within NZ +64-9-379-3209 United +0844-800-2380 (within UK) Pakistan KHI: +92-21-5660330; LHE: +92-42-6307418 Kingdom +44-208-961-6993 (International) Philippines +63-2-756-8888 United States (toll-free +1-800-742-3333) Russia +7-495-775-3087 Vietnam HAN: +84-4-3826-8888; Saudi Arabia +966-9200-18081 SGN: +84-8-38231588 Singapore +65-6-223-8888 South Africa JNB +27-11-880-8560; CPT +27- 21-674-0601
South African Airways (SA) / www.flysaa.com
Australia +61-2-9286-8960 Sydney Lithuania +45-3314-3031 Brazil +55 11 30655115 Norway +45-3314-3031 Denmark +45-3314-3031 South Africa 011-978-1111 Johannesburg Estonia +45-3314-3031 Sweden +45-3314-3031 Finland +45-3314-3031 Switzerland 0848 215111 (within Switzerland) France 0825 800 969 (within France) Thailand +66-2-635-1419 Germany +49-69-299803-20 United 0871-722-1111(within the UK) Hong Kong +852-2877-3277 Kingdom Iceland +45-3314-3031 United States +1-800-722-9675 Latvia +45-3314-3031 40 (toll-free +902-380-777 SGN: HAN: +44-208-961-6993 AUH: +90-212-463-1800 +66-2-3536000 +886–2-2551-6655 0900-88-18-18 +94-11-2499699 +34-934-873-908 +0844-800-2380 +971-2-622-1110; +84-4-3826-8888; +84-8-38231588 +1-800-742-3333) (within Spain) (CHF 0.50/min.) (within UK) (International) ext (International) DXB: 810/832 +971-4-3166888 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 41 41 RESERVATION CALL CENTRES Mexico Guinea Germany Denmark Chile Brazil Austria Ireland Hungary Hong Kong Germany France Finland Denmark Czech Rep. Croatia China Canada Bulgaria Herzegovina Bosnia and Belgium Austria Swiss (LX) / www.swiss.com Spanair (JK) / 01805 680 681 +45-7-015-1598 +56-2-233-3585 0800-550-002 0810 102 585 +86 4008 820 880 +1 877 359 7947 +359 (0) 2 930 4255 +381 113030 140 +32 (0) 78 15 53 19 +43 (0) 810 840 +52-533-5780/81/82 +240-094-003 +353 1 890 200 515 +36 1 411 9950 +852 300 213 30 +49 (0) 180 300 03 37 +33 (0) 892 232 501 +358 9 693790 34 +45 70 105 064 +420 234 008 229 +381 113030 140 www.spanair.com (0,14 EUR / Minute) (Shanghai) (EUR 0.09/min) United States Kingdom United Switzerland Sweden Spain Norway Turkey Switzerland Sweden Spain South Africa Slovenia Slovakia Singapore Serbia Romania Portugal Poland Norway Netherlands Luxembourg Italy toll-free +44-1-293-596-695 / 870-126-6710 0844 680 +46-8-0771-400-475 902-13-14-15 +47-8-152-0400 +90 212 354 9919 +41 (0) 848 700 +46 (0)8 587 704 45 +34 901 116 712 +27 (0)860 04 05 06 +381 113030 140 +421 232 223 255 +65 6 823 20 10 +381 113030 140 +40 21 312 0238 +351 808 200 487 +48 22 520 3456 +47 810 00 012 +31 (0) 900 202 0232 +352 34 20 808 370 +33 848 868 120 +1-888-545-5757 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 42
United +44 (0)845 601 0956 United States +1 877 359 7947 Kingdom
SWISS (LX) SWISS TAM (JJ) / www.tam.riweb.com >> >> Argentina 0 810 333 3333 TAM Viagens Use the following numbers: Brazil +55 11 4002 5700 Greater Sao Paulo (11) 3068-7979; Chile +56 2 6767 900 Rio de Janeiro (21) 3212 9400; France +33 1 5353 8000 other locations 0800 55 52 00 Germany 0800 000 11 65 Italy +44 20 8897 0005 TAM Cargo Use the following numbers: Paraguay +595 21 645 500 Sao Paulo (11) 5582-9323/7430; Spain 900 900 354 Uruguay 000 4019 0223 TAM other locations 0300 115 9999 Venezuela 0800 100 8586 Executive Use the following numbers: United +44 20 8897 0005 Aviation general phone (11) 5582-8711; Kingdom call centre 4002-7000 United States +1 888 2FLYTAM
TAP Portugal (TP) / www.flytap.com
Angola +244-2-331-692/3/4 Germany (0180-300-0341) Belgium +32-272-03077 Guinea-Bissau +245-201-359 Brazil +55-11-2131-1200/10 (0800-707-7787) Italy +39-02-6968-2334 Cape Verde +238-241-1195 Luxembourg +352-4798-2133 Denmark +45-7010-5068 Mozambique +258-1-303-927/8 Finland +358-9-6937-9728 Netherlands (0900-263-5827) France 0-820-319-320 (only available within France) Norway +47-8-100-0015 42 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 43
Portugal +351 707 205 700 Switzerland (01-800-9652) South Africa +27-11-455-4907 United within the UK 0845-601-0932 Spain +34-901-11-6718 Kingdom Sweden +46-8-5877-0455 United States +1-800-221-7370
Thai Airways Intl. (TG) / www.thaiairways.com RESERVATION CALL CENTRES RESERVATION Australia +61-2-9844-0999 New Zealand +64-9-377-3886 Bangladesh +880-2-831-4711 - 18 Pakistan +92-21-566-0155 Belgium +32-2-502-4744 Philippines +63-2-812-4744 Brunei +673-2-242-991 - 3 Singapore +1-800-6224-9977 Cambodia +855-23-214-359 - 61 Spain +34-9-1782-0520/1 China +86-10-6460-8899 Sri Lanka +94-1-307-109 Denmark +45-3-375-0120 Sweden +46-8-5988-3600 France +33-1-4420-7080 Switzerland +41-1-215-6500 Germany +49-69-9287-4444 Taiwan +886-2-2509-6800 Greece +30-21-0969-2020 Thailand +66-2-356-1111 Hong Kong +852-2876-6888 U.A.E. +971-4-268-1701 India +91-11-5149-7777 United +44-870-606-0911 Indonesia +62-21-230-2552 Kingdom Italy +39-6-4781-3304 United States (toll-free +1-800-426-5204) Japan +81-3-3503-3311 Vietnam +84-4-826-7921/2 Korea (South) +82-2-3707-0011 Laos +856-21-222-527-9 Malaysia +603-3-2031-2900 Myanmar +95-1-255-499 Nepal +977-1-223-565 Netherlands +31-20-596-1300 43 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 44
Turkish Airlines (TK) / www.thy.com
Anadolu Jet +90 212 444 2538 Netherlands +31 20 405 96 36 Austria +43 1 586 20 24 North America 1 800 874 88 75 Denmark +45 331 44055 Russia +74 95 980 52 02 France +33 1 566 94 490 Switzerland +41 848 444 849 Germany +49 180 5849 266 Turkey +90 212 444 0 849 Italy +39 06420 14 491 United Kingdom +44 207 471 6666 /+44 844 800 6666
United (UA) / www.united.com
Argentina (0810-777-864-833) Japan (toll-free within Japan +1-2011-4466) Australia (toll-free 131-777) +81-3-3817-4411 Belgium +32-2-713-3600 Korea (South) +82-2-757-1691 Brazil (0800-16-2323) Kuwait +965-247-5696 Canada 1-800-United-1 / +1-800-864-8331 Mexico +1-800-003-0777 /+52- 5-627-0222 China Beijing (010) 8468-6666; Shanghai (012)3311- Netherlands +31-20-201-3708 4567; Toll Free 1-800-810-8282 New Zealand +64-9-379-3800 Costa Rica 0800-052-1243 Norway +47-8-008-4110 Denmark +45-8-035-8100 Peru +51-1-421-3334 / (800-40-380) El Salvador 800-6004 Russia +810 8002290 1044 Finland (toll-free 0800-96-070) Singapore +65-6-873-3533 France 0-810-72-72-72 Sweden +46-8-2055-0777 Germany +49-69-5007-0387 Switzerland +41-1-212-4717 Guatemala +1-800-835-0100 Taiwan +886-2-2325-8868 Hong Kong +852-2810-4888 Thailand +66-2-353-3939 India +91-33-560-8184 U.A.E. 800-0-441-5492 Italy +39-2-6963-3707 United Kingdom +44-845-844-4777 44 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 45
United States 1-800-United-1 / +1-800-864-8331 Venezuela +58-2-278-4545 Uruguay +598-2-902-4630 Vietnam +84 8 823-4755
US Airways (US) / www.usairways.com
Aruba (within Aruba 800-1580) Ireland (within Ireland 1890-925-065)
RESERVATION CALL CENTRES RESERVATION Austria (within Austria 08-1000-1172) Israel 03 754 8400 Tel Aviv Belgium (within Belgium 07-815-0026) Italy (within Italy 8488-1-3177) Belize (within Belize 800 622 1015) Mexico 1 800 428 4322 Bermuda (within Bermuda 1-800-622-1015) Netherlands (within the Netherlands 020-201-3550) Brazil 0 800 761 1114 Norway 800 1088 63 Costa Rica 0 800 011 0793 Portugal (within Portugal 808-200-958) Dominican 800 622 1015 Spain (within Spain 901-117-073) Republic Sweden 0850 163 427 Denmark 80 60 48 55 Switzerland 0844 805 213 Finland 080 09 8873 United Kingdom (within the UK 0845-600-3300) France 0-810-63-22-22 (only available within France) United States (within USA 800-428-4322) Germany (within Germany 0180-300-0609) West Indies & 1 800 622 1015 Greece 00800 4414 3810 Virgin Islands
Star Alliance Future Members
Air India (AI) / www.airindia.com
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RESERVATIONS
The following special service items have been harmonised by all Star Alliance member carriers.
Wheelchairs Should be requested at time of reservation. Will be confirmed by the individual carrier (e.g. WCHR/WCHS/WCHC).
Passenger Contact (PCTC) If permitted by law, to be used in reservation messages.
Special Meals A minimum list of special meals will be offered by all Star Alliance member carriers. Exceptions may apply on certain routes and carriers.
Seat Requests All carriers can create and respond to generic and specific seat requests (if applicable for the market booked).
Checked Baggage Policy See Section 2 (Airport Information) for details on free checked baggage allowances and carrier specific information about special checked baggage items.
Flight Information (FLIFO) Access to real-time movement flight information (FLIFO) can be provided via the individual carrier’s in-house reserva- tion system.
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Passenger Name Records (PNRs) Bilateral Passenger Name Records servicing exists between the Amadeus carriers and between UA and LH/OS.
Availability Display A common Star Alliance availability display containing only Star Alliance member carriers’ flights is available in Amadeus, Galileo, Infini, Apollo, Sabre, Abacus, Travelsky and Worldspan.
Example for flights from London Heathrow to Bangkok: GDS – System Entry AMADEUS AN*A DDMMM LHRBKK APOLLO A DDMMM LHRBKK =/*A (please enter: “end item” instead of +) ABACUS 1 DDMMM LHRBKK =/*A (please enter: “cross of lorraine” instead of +) GALILEO A DDMMM LHRBKK //*A INFINI 1 DDMMM LHRBKK +/*A (please enter: “Yen mark” instead of +) SABRE 1 DDMMM LHRBKK +/*A (please enter: “cross of lorraine” instead of +) WORLDSPAN A DDMMM LHRBKK -/*A *A: Indicator to obtain Star Alliance availability
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BOOKING CLASS ALIGNMENT
Star Alliance common classes are in bold face: First F,A,O; Business C,D,I,R; Economy Y,B,M,H,Q,X,N,V,W. Carrier specific exceptions are in regular face.
Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY Members CODE CODE CODE
Adria Airways (JP) no service Business Class C,D,I,R,Z Economy Class Y,B,M,H,Q,X,V,N, W,E,S,G,T
Aegean Airlines no service Business Class C,D,I,R,Z, Economy Class Y,B,M,H,X,N,Q,V, (A3) A,J W,K,S,L,O,T,E,U,P, G,F
Air Canada (AC) All except Caribbean no service Executive Class C,D,I,J,Z Economy Class Y,B,M,H,X,Q,V,N, W,U,K,G,S,P,L,T,R, E,O Caribbean no service Executive Class C,D,I,J,Z Economy Class Y,B,M,H,X,Q,V,N, W,U,K,S,L,R,T,O,P, G,E
Air China (CA) First Class F,A,O,P Business Class C,D,R,Z,J Economy Class Y,B,M,H,Q,V,W, K, L,G,S,U,T,E
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Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY Members CODE CODE CODE
Air New no service Business Class C,D,Z,J Economy Class Y,B,M,H,Q,V,W, Zealand (NZ) U,E,O,A,T,L,S,G,K Premium Economy no service no service Prem. Economy U,E,O
ANA (NH) First Class F,A Club ANA C,D,Z,J Economy Class Y,B,M,H,W,E,S,K, L,G
Asiana Airlines First Class F,A Business Class C,D,J,Z Economy Class Y,B,M,H,Q,V,W, (OZ) E,L,K,S,T,G
Austrian (OS) no service Business Class C,D,I,R,J Economy Class Y,B,M,H,Q,X,V, W,N,G,S
Blue1 (KF) no service Business Class C,D,J,Z Economy Class Y,B,M,H,Q,V,W, S,E,U,K,L,T,G
bmi (BD) short-haul no service Business Class C,D,I,R,J Economy Y,B,M,H,Q,V,W, N,X,O,S,K,G,E,T medium/long-haul no service Business Class C,D,I,R, Economy Class Y,B,M,H,Q,V,W, J,A,P N,X,O,K,G,E,T Premium Economy no service no service Prem. Economy L,U,Z,S
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Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY Members CODE CODE CODE
Brussels Airlines no service b.business C,D,I,R, b.flex Y,B,M,H,X,N,Q,V, (SN) Business Class J,Z b.light W,K,T,U,S,L,E
Continental Domestic First Class F Business Class C,D,I,R,Z,O Economy Class Y,B,M,H,Q,V,W, Airlines (CO) N, X,K,U,G,E,S,T,L Intercontinental no service Business Class C,D,I,R, Economy Class Y,B,M,H,Q,V,W, J,Z,O N,X,K,U,G,E,S,T,L Intercontinental no service BusinessFirst C,D,I,R,Z,O Economy Class Y,B,M,H,Q,V,W, N,X,K,U,G,E,S,T,L
Croatia Airlines no service Business Class C,D,R,I,Z Economy Class Y,B,M,H,X,Q,N, (OU) V,W,S,T,E,G
EGYPTAIR (MS) First Class F,A,O,P Business Class C,D,I,R,J,Z Economy Class Y,B,M,H,Q,X,N,V, W,K,L,G,S,T
LOT Polish no service Business Class C,D,I,R,Z Economy Class Y,B,M,H,Q,X,V, Airlines (LO) W,N,E,K,G,S,L
Lufthansa (LH) First Class F, A, O Business Class C,D,I,R,J,Z Economy Class Y,B,M,H,X,Q,N,V, W,S
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Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY Members CODE CODE CODE
BOOKING CLASS ALIGNMENT CLASS BOOKING Scandinavian First Class A Business Class C,D,I,J,Z Economy Class Y,B,M,H,Q,V,W, Airlines (SK) X,S,E,U,K,L,T,G Economy Extra no service no service Economy Extra Y,B
Shanghai Airlines First Class F,A,O Business Class C,D,R,J Economy Class Y,B,M,H,Q,V,W, (FM) L,T,E,S,G,K,U,P,Z
Singapore First Class F,A,P Raffles Class C,D,Z,J,S Economy Class Y,B,M,H,W,Q,N, Airlines (SQ) V,K,S,E,T,L
South African no service Business Class C,D,I,R,J,Z,E Economy Class Y,B,M,H,Q,V,W,X, Airways (SA) N,K,S,T,L,G
Spanair (JK) no service Business C,D,I,R,J Economy Class Y,B,M,H,Q,V,W, Avant Class X,N,L,T,K,E,S,U,Z, O,P,G,A
SWISS (LX) First Class F,A,O Business Class C,D,I,R,Z,J Economy Class Y,B,M,H,Q,V,W, X,N,U,G,K,L,T,E
TAM (JJ) First Class F,A,O,P Business Class C,D,R,I,J,Z Economy Class Y,B,M,H,Q,V,W, X,N,E,U,S,K,G,L,T 51 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 52
Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY Members CODE CODE CODE
TAP Portugal (TP) no service Top Executive C,D,Z,J Economy Class Y,B,M,H,Q,V,W, N,S,L,K,U,E,T,O
Thai Airways Royal First F,A,O, Royal Executive C,D,I,J,Z Economy Class Y,B,M,H,Q,V,W, International (TG) Class P Class X,G,T,K,S
Turkish Airlines no service Business Class C,D,R,J,Z Economy Class Y,B,M,H,Q,V,W, (TK) N,K,S,E,T,L,U,G
United (UA) First Class F Business Class C,D,Z,J Economy Class Y,B,M,H,Q,V,W, S,T,K,L,G,P,A,E,U
US Airways (US) Continental, Canada, First Class F,A,P no service Economy Class Y,B,M,H,Q,N,V, Caribbean, Mexico, South W,L,S,T,G,K,U,E,R & mid-Atlantic Transatlantic First Class F,A,P Business Class C,D,Z Coach Class Y,B,M,H,Q,N,V, W, L,S,T,G,K,U,E,R
FFP Code for O I X aligned carriers
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Star Alliance Future Members
Air India (AI) BOOKING CLASS ALIGNMENT CLASS BOOKING
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TICKETING PROCEDURES
The following are harmonised ticketing policies and procedures.
Initial Issue Each carrier’s policies and procedures related to the issuance of tickets will be in accordance with the IATA Ticketing Handbook.
Reissue Each carrier’s policies and procedures related to the reissue of tickets will be in accordance with the IATA Ticketing Handbook.
Reservation Changes/Revalidation Each carrier’s policies and procedures related to the revalidation of tickets will be in accordance with the IATA Ticketing Handbook.
Endorsement Waiver Each carrier will publish and honour the Star Alliance Endorsement Waiver Agreement (EWA) policy1, as agreed on a multilateral basis between Star Alliance member carriers. For electronic tickets, the endorsement, as described in the following conditions, is granted by giving airport control from the validating carrier to the Star Alliance member carrier performing the reissue/exchange. Paper tickets: Any Star Alliance member carrier or one of its agents will be able to reissue or exchange a ticket or MCO without having to request a written or stamped endorsement, under the described conditions:
1 Exceptions apply to SQ. 54 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 55
Conditions Voluntary • When a customer requests a change of airline or re-routing (as described in IATA Resolution 736), the Star Alliance member carriers agree to grant airport control (thus waive the endorsement requirement between themselves) for non-restricted tickets or MCOs provided that: A. such tickets or MCOs do not bear carrier validation restrictions, which by their terms prohibit the transfer of the ticket or MCOs such as “Valid on XX only” and “Non-Endorsable”; B. such tickets or MCOs are not governed by fare rules that prohibit transfer of the ticket to the other party. • No endorsement required for First Class, Business Class, full Economy Class and non-restricted excursion fare tickets. • Does not apply to ID/AD tickets.
Involuntary • When an airline undergoes a schedule change or encounters an irregularity in accordance with the general provi- sions of IATA Resolution 735D, the two Star Alliance member carriers agree to grant airport control (and thereby waive the endorsement requirement) for the following: A. non-restricted tickets; B. restricted tickets; C. frequent flyer redemption tickets. • No endorsement required for any fare types when an airline encounters an irregular operation (within 24 hours of departure). • Does not apply to ID tickets.
Miscellaneous Charges Order (MCO) Each carrier’s own MCO is handled according to the carrier’s policies and procedures and in accordance with the IATA Ticketing Handbook. 55 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:17 Seite 56
MCOs for Star Alliance member carriers Each member issues MCOs for travel on other member carriers, using its own MCO stock. The MCO is issued for the pur- pose of service recovery, and is endorsed valid for redemption on any Star Alliance member for the following purposes: • It can be used to pay for tickets, upgrades and excess baggage; • It can be redeemed at all Star Alliance member carriers’ sales offices or airport ticket offices but not at travel agencies; • The MCO tendered to all member carriers must be limited to USD 750, or its equivalent in other currencies; A. if the value of the service purchased exceeds that of the MCO, payment of the outstanding sum can be made in any form accepted by the Star Alliance member carrier, B. if the value of the service purchased is less than the value of the MCO, a new MCO will be issued for the remaining amount. A new MCO will be issued under the same conditions as the original MCO if the amount exceeds USD 50; • MCOs valued at less than USD 50 cannot be renewed. Cash payments against the MCO are not possible; • MCOs are valid for one year from the date of issue. Extension of validity is at the discretion of the issuing member; • Lost MCOs cannot be reissued.
Multi-Purpose Document (MPD) Each carrier’s policies and procedures related to the use of an MPD will be in accordance with the IATA Ticketing Handbook.
Transmittal of Ticket Number(s) in the PNR Each carrier agrees, by automated or procedural means, to transmit the ticket numbers to any Star Alliance member carriers participating in the ticketed itinerary. Note: Carrier positions: • Automated for AC, BD, CO, LH, LO, OS, SK, SN, SQ, TG, UA as SSR TKT(–) element • Automated for NZ (procedural for paper tickets) • Automated for NH and US as SSR TKN(-) element • Automated for OZ as OSI TKNO and SSR TKNE element • Automated for TP • Automated for JP, SA as SSR TKNx element (x = A or M or E)
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Prepaid Ticket Advice (PTA)
TICKETING PROCEDURES TICKETING If carriers still use PTAs (e.g. for non-e-ticket eligible sales) these carriers’ policies and procedures related to the issuance and refunding of PTAs will be in accordance with the IATA Ticketing Handbook. Note: AC and FM do not allow PTAs.
Lost Ticket Indemnity If a paper ticket is lost, each carrier will issue a ticket against a Lost Ticket Indemnity if the original ticket was plated on its own ticket stock for travel on its own or another carrier’s flight.
Flight Interruption Manifest (FIM) A FIM is a document used in place of a ticket when a passenger is involuntarily re-routed and the appropriate flight coupon(s) is (are) no longer available.
IATA resolutions have been adopted with the intent of reducing the number of FIMs issued in the event of an involun- tary re-route. The FIM format has been standardised allowing for a ticket-sized FIM and two coupons.
For details about how to process FIMs, please consult your own carrier’s procedural training manuals, or contact your training representative.
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INTERLINE E-TICKET FAQ - RESERVATIONS
General Information
Q: What are the benefits of interline e-tickets to the reservation/ticketing agents? A: E-ticketing allows greater flexibility in servicing the Star Alliance customer. The e-ticket is available online from any touchpoint, independent of where and how the passenger is being serviced. Interline E-ticket has been implemented between all Star Alliance member carriers.
Issuing
Q: Is there a service fee for issuing an interline e-ticket? A: Some carriers may apply a service fee for e-ticket issuance. Please contact the individual airline for more information.
Q: When do I still have to issue paper tickets? A: Your system will indicate if the issuance of an e-ticket is technically not possible. In this case a paper ticket needs to be issued.
Q: Can I issue an interline e-ticket for groups? A: Yes, most carriers have the ability to issue e-tickets for groups. Some carriers may have restrictions.
Q: Can I issue an interline e-ticket for a PNR with infant? A: Yes, most carriers have the ability to issue e-tickets for infants. Some carriers may have restrictions.
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Q: Can I issue an interline e-ticket for ID-tickets? A: Some carriers have the ability to issue ID interline e-tickets. Within the Alliance, interline ID e-tickets are under development.
Q: Can I issue an interline e-ticket for a fully-open itinerary? A: Some carriers have the ability to issue interline e-tickets with open segments, including fully open e-tickets. Within the Alliance, open segments in interline e-tickets are under development.
Q: Can I print an interline e-ticket to paper? A: In IRROP situations, most carriers have the ability to print an e-ticket to paper using either the Direct Print or Print Exchange functionality, depending on the system’s capability.
Changes
Q: How do I make changes to an existing e-ticket? A: All necessary information about the e-ticket is stored in the system and changes are done according to fare conditions, ticket validity and in accordance with the IATA Ticketing Handbook.
Q: How do I exchange another carrier’s e-ticket? A: The validating carrier will grant airport control according to endorsement agreements so that the necessary ticket information is available in your carrier’s system. Exchanges are done according to fare conditions, ticket validity and in accordance with the IATA Ticketing Handbook.
Q: What do I have to do if the fare, the origin/destination or the operating carrier changes? A: The e-ticket must be reissued/exchanged.
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Refunds/Voids
Q: How do I refund another carrier’s ticket? A: Refunds of other carrier issued e-tickets are not permitted.
Q: Can I void an interline e-ticket? A: In accordance with individual airline policy, an interline e-ticket may be voided only by the validating carrier.
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GDS ACCESS CODES FOR FARE & DISCOUNT PRODUCTS
For Star Alliance Round the World Fares use Fare Quote Display: FQD FRAFRA, FD ORDORD or FD ORDORD-RTW/(Carrier Code), FSD SINSIN, FQ LAXLAX, 4FMIAMIArw-(Carrier Code), etc. For Star Alliance Circle Asia Fare, use Fare Quote Display: FQD BKKBKK, FQ SELSEL, FD SINSIN or FD SINSIN-CTF/(Carrier Code), 4FTYOTYOct-(Carrier Code), etc. For Star Alliance Circle Pacific Fare, use Fare Quote Display: FQD AKLAKL, FD HKGHKG or FD HKGHKG-CTF/(Carrier Code), FQ LAXLAX-, 4FSFOSFOct-(Carrier Code), etc. For Star Alliance Circle North Asia Fares, use Fare Quote Display: FQD SELSEL, FQ SELSEL, FD SELSEL or FD SELSEL-CTF/(Carrier Code), 4FSELSELct-(Carrier Code).
To access rules and fares of below Star Alliance Fare & Discount Products, use Fare Quote Display in your GDS of fictitious O&D “QMXQMY” AMADEUS: FQD QMXQMY/R,U/A(Carrier Code) SABRE: FQ QMXQMY-(Carrier Code) GALILEO: FD QMXQMY/(Carrier Code) or SITA: FSD QMXQMY/(Carrier Code)/(Currency Code) FD ]QMXQMY/(Carrier Code) WORLDSPAN: 4FQMXQMYSR-(Carrier Code)
Decoding of Product Codes in the fictitious O&D “QMXQMY” display: Conventions Plus = CONVPLUS Japan Airpass = STARAPJP Africa Airpass = STARAPAF Middle East Airpass = STARAPME Asia Airpass = STARAPAS North America Airpass = STARAPNA China Airpass = STARAPCN South Pacific Airpass = STARAPSP Europe Airpass = STARAPEU Thailand Airpass = STARAPTH
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AIRPORTS INFORMATION RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 64
PRIORITY BAGGAGE HANDLING
Priority Baggage Handling Policy The Star Alliance priority tag is used for premium customers. It features the Star Alliance logo and the word "PRIORITY" and it should be attached to the bag tag so that it is highly visible and recognisable by all baggage handling staff to ensure that the bags with Priority tags will be delivered first to the arrivals baggage claim area.
This harmonised policy will ensure that our most valued customers receive consistent baggage handling service and this policy sets the minimum standard to be applied by all airlines. Recognition of priority status at check-in and the pri- ority handling of checked baggage is offered to the following customers:
First Class On all flights Note: Some carriers do not provide First Class service.
Business Class On intercontinental flights including connecting flights (for this purpose intercontinental is defined as travel between Europe, Asia, North America, South America, Australia, New Zealand and Africa) Note: Some airlines offer Priority Baggage Handling to all business class customers.
Star Alliance Gold Members On all flights, regardless of fare paid or class of service flown.
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FREE CHECKED BAGGAGE ALLOWANCES
Note: Free baggage allowances may change. Please check your carrier’s CRS for up-to-date information.
Piece Concept Number Maximum dimensions Maximum weight of pieces of each piece of each piece
1. First and Business Class
AC 3 158 cm (62 inches) 32 kg (70 pounds)
BD, SN, CA, FM, JK, JP, KF, LO, LH, LX, MS, NH, 2 158 cm (62 inches) 32 kg (70 pounds) NZ, OS, OZ, OU, SA, SK, TG, TK, UA, US
TP 2 or 1* 158 cm (62 inches) 30 or 32 kg (66 or 70 pounds)
SQ 2 158 cm (62 inches) 23 kg (50 pounds)
CO 3 or 2* 158 cm (62 inches) 23 or 32 kg (50 or 70 pounds)*
JJ 2 158cm (62 inches) 23 or 32 or 33 kg
Note: Some carriers do not offer First Class. *TAP Executive travel originating in OXB 2 pcs 20 kg or 1 pc 30 kg. All others 2 pcs 32 kg.*CO BusinessFirst customers: 3 pcs (32 kg). CO First Class, International First Class, Latin Business Class: 2 pcs (23 kg); AC, BD, CO, SN, LX, NZ: no bags over 32 kg/70 lb will be accepted as checked baggage; JJ: Brazil/US and v.v. and South America to Europe 2 x 32 kg. From Europe to South America 2 x 23 kg. From Brazil to South America and within Brazil 33 kg. TAM frequent flier Fidelidade Black and Red + 20 kg/ + 2 pcs and Blue + 10 kg/ +1 pc; NZ: maximum combined weight of 64 kg/140 lb; SN, SK, KF: First Class not available. SK: Economy Extra Class counts as Business Class.
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Piece Concept Number Maximum dimensions Maximum weight of pieces of each piece of each piece 1.1 Star Alliance Gold
All carriers 3 158 cm (62 inches) 32 kg (70 pounds)
Exceptions: NZ: 1 additional piece, Y class – 23 kg/50 lb, U class 32 kg/70 lb, C class 32 kg/70lb; OU, SQ: maximum weight per piece is 23 kg/50 lb; LO: maximum weight per piece is 32 kg/70 lb.
2. Economy
BD 2 158 cm (62 inches) 32 kg (70 pounds)
AC*, CA, SN, CO, FM, JK*, JP, KF, LH, LO, LX, MS, 2 158 cm (62 inches) 23 kg (50 pounds) NH, NZ, OS, OZ, OU, SA, SK, SQ, TG, TK, TP, UA, US
JJ 2 158 cm (62 inches) 23 or 32 kg (50 or 70 pounds)
Note: *AC: for travel between Canada to/from the USA (incl. Hawaii) and all Intl. markets for tickets issued on/after 23DEC09 1st bag free, 2nd bag $50.00. Exception: Brazil - 2 bags free at 32 kg. For travel within Canada: 2 free pcs at 23 kg each. No bags over 32 kg/70 lb will be accepted as checked baggage; *JK allowance 1 piece 20 kg; TP: 2 pcs (23 kg) allowed to/from DKR/USA/CSS to Brazil. 2 pcs (32 kg) originating Brazil; JJ: Brazil/US v.v. and South America to Europe 2 x 32 kg. From Europe to South America 2 x 23 kg (except FRA 2 x 32 kg). From Brazil to South America v.v. and within Brazil 23 kg; BD, CO: no individual item in excess of 32 kg/70 lb permitted as checked baggage; LH: for travel origin Brazil 2 x 32 kg/70 lb. For travel origin Japan 2 x 32 kg/70 lb if piece concept applies. Between Europe and USA/Canada/Mexico 1 x 23 kg/50 lb; LX: exceptions apply to Brazil: 2 x 32 kg/70 lb; NZ: maximum combined weight of 46 kg/100 lb; UA: for travel to/from Japan, the Philippines, Brazil Y class maximum bag weight is 32 kg/70 lb; OZ: for travel to/from the Philippines, the free baggage allowance is 32 kg/70 lb; OS: for tickets purchased after 01.01.10, charge applies to 2nd bag to and from certain destinations. Please check with carrier for more information. No bags over 32 kg/70 lb will be accepted as checked baggage; SK: allowance to/from USA 1 pc with 23 kg; for tickets purchased after 01.04.10, charge applies to 2nd bag to and from certain destinations. Please check with carrier
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Piece Concept Number Maximum dimensions Maximum weight of pieces of each piece of each piece
for more information; TP: travel originating in OXB 2 pcs 20 kg or 1 pc 30 kg. All others 2 pcs 23 kg; UA: charge applies to 1st and 2nd checked bag to/from certain destinations, exceptions apply. Please check with carrier for more information; US: charge applies to 1st and/or 2nd checked bag to/from certain destinations. For travel to/from Brazil, max. bag weight is 32 kg/70 lb. Please check with carrier for more information; CO: Charge applies to 1st and 2nd checked bag to/from certain destinations. Please check with carrier for more information.
2.1. Star Alliance Gold
BD, CO, JK*, JP, KF, NH, OZ, SK, TP, UA 3 158 cm (62 inches) 32 kg (70 pounds)
AC, CA, FM, LH, LO, LX, MS, NZ, OS, OU, SA, 3 158 cm (62 inches) 23 kg (50 pounds) SN, SQ, TG, TK, US
Note: AC: for Brazil the free baggage weight allowance is 32 kg/70 lb. No bags over 32 kg/70 lb will be accepted as checked baggage. BD, CO: no individual item in excess of 32 kg/70 lb permitted as checked baggage; JK: allowance (Economy 20 kg; Business 32 kg) plus 1 more bag with 32 kg OR 2 pcs with 15 kg; LH: for travel origin Brazil 2 x 32 kg/70lb. For travel origin Japan 2 x 32 kg/70 lb if piece concept applies; NZ: maximum combined weight of 46 kg/100 lb; SK: For Star GOLD traveling in Economy: 3 pieces with 23 kg but to/from USA: 2 pieces with 23 kg; TP: Gold members receive 1 more piece, total 4 pieces with 23 kg each, except for travels originated in Brazil which will be 3 pieces with 32 kg.
3. Infants not occupying a seat
JP, NH, NZ, OZ 1 + 1 fold up, 115 cm (45 inches) 32 kg (70 pounds) collapsible stroller
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Piece Concept Number Maximum dimensions Maximum weight of pieces of each piece of each piece
CA, SN, CO, FM, JK, LH, LO, LX, MS, OS, 1 + 1 fold up, 115 cm (45 inches) 23 kg (50 pounds) OU, SK, SQ, TG, TK, UA, US collapsible stroller
FREE CHECKED BAGGAGE ALLOWANCES BAGGAGE CHECKED FREE AC (paid seat or not occupying a seat) 2 + collapsible 158 cm (62 inches) 23 kg (50 pounds) stroller at the gate
BD, KF, SA, TP 1 + 1 fold up, 115 cm (45 inches) 10 kg (22 pounds) collapsible stroller
Note: NZ: allowance as per adult allowance in booked class; UA, US: if fare paid; LO: maximum dimension of both pieces not to exceed 273 cm/107 inches; BD: collapsible stroller only for infants travelling on bmibaby tiny fares on bmi flights. In economy, the free checked baggage allowance is 23 kg/50 lb. CO does not grant baggage allowance to infant-no seat customers for travel within U.S. and to/from Canada.
Weight Concept Maximum combined Class weight of all pieces of service
All carriers 40 kg (88 pounds) First Class
All carriers 30 kg (66 pounds) Business Class
All carriers 20 kg (44 pounds) Economy Class
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Weight Concept Maximum combined Class weight of all pieces of service Star Alliance Gold Members
All carriers Extra 20 kg (44 pounds) FREE CHECKED BAGGAGE ALLOWANCES FREE CHECKED Infants not occupying a seat
All carriers 10 kg (22 pounds) +1 fold-up, collapsible stroller
Note: Some carriers do not offer First Class. BD, JP, LX, SN, NZ: no bags over 32 kg /70 lb. will be accepted as checked baggage; SK: Economy Extra Class counts as Business Class; NZ: infants not occupying a seat: allowance as per adult allowance in booked class; OS, SN, TK: maximum weight per piece of baggage is 32 kg/70 lb and maximum dimensions for each piece is 115 cm; SQ: maximum weight per piece of baggage is 32 kg/70 lb.
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SPECIAL CHECKED BAGGAGE
The following shall be considered a general guideline, for information purposes only. For up-to-date information please consult your internal Star Alliance information pages or contact the carrier directly. “NA” means: Not Available.
Adria Airways (JP)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition No No Yes Yes WEAP max 5 kg ammunition, separate packing from arms Archery equipment No No Yes Yes SPEQ Bike No No Yes Yes BIKE limitations may apply on CRJ aircraft Bike - Tandem No No Yes Yes BIKE + BULK limitations may apply on CRJ aircraft or SPEQ
Bulk baggage No No Yes Yes BULK / FRAG several SSR codes can be used / XBAG
Cabin baggage in seat No No Yes Yes CBBG max 75 kg Firearms No No Yes Yes WEAP max 5 kg ammunition, separate packing from arms Fishing equipment No No Yes Yes SPEQ Golf equipment No Yes Yes Yes SPEQ Hang gliders No No Yes Yes SPEQ Kayaks No No Yes Yes SPEQ Kite No No Yes Yes SPEQ Pets as Checked No No Yes Yes AVIH Baggage (AVIH)
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JP continued Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Pets in Cabin No No Yes Yes PETC CATS & DOGS only, limited number, only 1 PETC on CRJ aircraft Scuba Equipment No No Yes Yes SPEQ oxygen bottles must be empty Service Animals Yes Yes Yes Yes DEAF / BLND + PETC
Skis / Snowboard No No Yes Yes SPEQ Small Surfboard less No No Yes Yes SPEQ than 2 m / Wakeboard
Surfboard/Windsurfer No No Yes Yes SPEQ volumetric limitations may apply on CRJ aircraft
Wet Cell Batteries N/A N/A N/A N/A N/A spillable batteries (WCBW) not accepted on JP flights Wheelchair non Yes Yes Yes Yes WCHx + volumetric limitations may apply on CRJ aircraft powered WCMP
Wheelchair with Dry Yes Yes Yes Yes WCHx + volumetric limitations may apply on CRJ aircraft Cell Batteries WCBD
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Aegean Airlines (A3)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition No No Yes Yes WEAP Yes Archery equipment Yes Yes Yes Yes SPEQ Yes Bike Yes Yes 1 Yes Yes BIKE No Bike - Tandem No No 1 Yes Yes BULK No Bulk baggage No No Yes Yes BULK No Cabin baggage in seat No No Yes Yes CBBG No, but must be restrained in seat Canoe No No 1 Yes Yes BULK No Firearms Yes No Yes Yes WEAP Yes Fishing equipment No No 1 Yes Yes SPEQ Yes Golf equipment No (Domestic No 1 Yes Yes GOLF No Free)
Hang gliders No No 1 Yes Yes BULK Yes Kayaks No No 1 Yes Yes BULK No Kite No No Yes Yes BULK No, but recommended Pets as Checked No No Yes Yes AVIH Yes in appropriate kennel Baggage (AVIH) Pets in Cabin No No Yes Yes PETC Yes Scuba Equipment No No 1 Yes Yes SPEQ No Service Animals Yes Yes Yes Yes PETC No Skis / Snowboard 1 Free, second No 1 Free, second No 1 Yes Yes SPEQ Yes
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A3 continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Small Surfboard less No No 1 Yes Yes SPEQ No, but recommended than 2 m / Wakeboard
SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Surfboard/Windsurfer No No 1 Yes Yes SPEQ/BULK No, but recommended Vaulting Poles No No Yes Yes SPEQ/BULK No Wet Cell Batteries Not permitted Not permitted No No NIL No Wheelchair non powered Yes Yes Yes Yes WCMP No Wheelchair with Dry Yes Yes Yes Yes WCBC No Cell Batteries
Note: 1 Sports equipment is free on domestic flights
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Air Canada (AC)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes No Yes No Max of 5 kg. Must be packaged separately from firearm. Declaration form required.
Archery equipment Yes No Yes Yes SPEQ Recommended, but not mandatory. Handling fee will apply.
Bike Yes No Yes Yes BIKE Recommended, but not mandatory. Handling fee will apply
Bike - Tandem Yes No Yes Yes BIKE Recommended, but not mandatory. Handling fee will apply
Bulk baggage NA NA NA NA NA Recommended, but not mandatory. Cabin baggage in seat Yes No Yes Yes CBBG Cabin Baggage restraint net. Firearms Yes No Yes Yes WEAP Firearm must be unloaded. Packaged in a locked non-see through case. Declaration form required. Ammunition must be packaged separately.
Fishing equipment Yes No Yes Yes SPEQ Recommended, but not mandatory. Handling fee will apply
Golf equipment Yes No Yes Yes SPEQ Recommended, but not mandatory. Handling fee will apply
Hang gliders Not accepted NA NA NA ship via Cargo only Kayaks Not accepted NA NA NA ship via Cargo only Kite Not accepted if NA NA NA ship via Cargo only you mean Kite- Board
Pets as Checked Yes No STAR Only Yes AVIH Approved Kennel Baggage (AVIH)
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AC continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Pets in Cabin Not accepted. No No PETC NA Service animals only
SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Scuba Equipment Yes No Yes Yes SPEQ Tank must be empty. Gear must be suitably packed in a rigid or hard shell container. Handling fee will apply
Service Animals Yes 1 No Yes Yes PETC NA Skis / Snowboard Yes No Yes Yes SPEQ Recommended, but not mandatory. Handling fee will appy
Small Surfboard less Yes No Yes No Recommended, but not mandatory. than 2 m / Wakeboard Handling fee will apply Surfboard/Windsurfer Windsurfer not NA NA NA Surfboard can be accepted on a standby basis – accepted handling fee will apply. Windsurfers are not accepted – must be shipped via Cargo only.
Wet Cell Batteries In addition to free NA No Yes WCBW Battery must be disconnected. If the wheelchair can- baggage allowance not be stowed in an upright position, battery must be removed and prevented from short circuit.
Wheelchair non In addition to free NA Yes Yes WCMP No powered baggage allowance Wheelchair with Dry In addition to free NA No Yes WCBD Battery must be disconnected. If the wheelchair can- Cell Batteries baggage allowance not be stowed in an upright position, battery must be removed and prevented from short circuit.
1 Birds not accepted in cabin as service animals.
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Air China (CA)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition No No No - - Max of 5 kg. Must be packaged separately from firearm. Declaration form required. Handling fee will apply.
Archery equipment No No No - - Packaging required. Bike Yes Yes Yes No - Packaging required. Only 1 piece for 1 pax. Bike - Tandem No No No - - Ship via cargo. Bulk baggage No No No - - Packaging required. Cabin baggage in seat No No No Yes CBBG Packaging required. Maximum weight 75 kg, maximum dimensions: 100x60x40 (cm).
Edge Tool and Blunt other Yes Yes No No - Packaging required. than Controlled knives Firearms No No No No - Firearm must be unloaded. Packaging required. Declaration form required. Ammunition must be pack- aged separately. Handling fee will apply.
Fishing equipment Yes Yes Yes No - Packaging required. Golf equipment Yes Yes Yes No - Packaging required. Handling fee will apply. Hang gliders No No No Yes Needs to Packaging required. Handling fee will apply. include dimen- sions and total weight
Human remains No No No No - Packaging required. (bone ash) Kayaks No No Yes Yes SPEQ Packaging required. Handling fee will apply. Pets in Cabin No No No - - Pole No No No Yes SPEQ
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CA continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Precision Instrument and No No No No - Packaging required. Handling fee will apply Electrical Equipment
SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Scuba Equipment No No No Not allowed. Service Animals Yes Yes Yes - Skis / Snowboard Yes Yes Yes No Handling fee will apply. Small Surfboard less Yes Yes No Yes Handling fee will apply. than 2 m / Wakeboard Surfboard/Windsurfer No No Yes Yes SPEQ Handling fee will apply Vaulting Poles Yes Yes Yes No - Packaging required. Wet Cell Batteries No No No No Packaging required. Wheelchair Yes Yes Yes non powered - Wheelchair with Yes Yes Yes No Dry Cell Batteries
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Air New Zealand (NZ)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes Yes Yes SSR- Securely packaged in quantities not exceeding 5 kg WEAPNZNN1 (11 lb) gross per pax
Archery equipment Yes Yes Yes No Nil Nil Bike Yes Yes Yes Yes SSRBIKEN- Yes-handle bars fixed ‘sideways’. Pedals removed or ZNN1 padded. Chain wrapped. Bike wrapped in corrugated cardboard or in purpose built bike container.
Bike - Tandem Yes Yes Yes Yes SSRBIKEN- Yes-handle bars fixed ‘sideways’. Pedals removed or ZNN1 padded. Chain wrapped. Bike wrapped in corrugated cardboard or in purpose built bike container.
Bulk baggage No No No No Nil Nil Cabin baggage in seat Yes Yes No Yes SSRCB- Nil BGNZNN1
Firearms Yes Yes Yes Yes SSR- In passenger baggage or suitable container. WEAPNZNN1
Fishing equipment Yes Yes Yes No Nil Nil Golf equipment Yes Yes Yes No Nil Nil Hang gliders Yes 1 Yes 1 Yes No Nil Maximum length 2.5 m (If booked on a 2000, 5000 or 8000 flight number, maximum length 1.8 m)
Kayaks Yes 1 Yes 1 Yes No Nil Maximum length 2.5 m (If booked on a 2000, 5000 or 8000 flight number, maximum length 1.8 m)
Kite Yes 1 Yes 1 Yes No Nil Maximum length 2.5 m (If booked on a 2000, 5000 or 8000 flight number, maximum length 1.8 m)
Pets as Checked Yes 2 Yes 2 No Yes SSRAVI- Clean/leakproof/escape proof/well ventilated contain- Baggage (AVIH) HNZNN1 er made of fibreglass, metal, rigid plastic, wickerwork, wire mesh or wood with a strong framework.
Pets in Cabin No No No No NA NA 80 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 81
NZ continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Scuba Equipment Yes Yes Yes No NA Tanks must be depressurised Service Animals Carried in cabin 4 Carried in cabin Yes Yes SSRPET NA SPECIAL CHECKED BAGGAGE CHECKED SPECIAL CNZNN1
Skis / Snowboard Yes Yes Yes No No NA Small Surfboard less Yes Yes Yes No No If booked on a 2000, 5000 or 8000 flight number, than 2 m / Wakeboard maximum length 1.8 m. Surfboard/Windsurfer Yes 1 Yes 1 Yes No No Maximum length 2.5 m (If booked on a 2000, 5000 or 8000 flight number, maximum length 1.8 m)
Wet Cell Batteries No 3 No 3 Yes No SSRW - Leaktight, impervious to battery fluid packaging, spill CBWNZNN1 resistant caps, insulate battery terminals, secured upright position. Corrosive and package orientation labelling.
Wheelchair non No No Yes No SSRW- NA powered CMPNZNN1 Wheelchair with Dry No No Yes No SSRW- Insulate battery terminals, battery securely fastened Cell Batteries CBDNZNN1 to wheelchair but must be disconnected
Notes: 1 subject to space 2 Only permitted domestically within N.Z. 3 for wheelchairs 4 Service animals: Air New Zealand only permits dogs in the cabin. It is also the customer’s responsibility to ensure (s)he has the health permit and all other necessary documentation and information from the originating country prior to departure.
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ANA (NH)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes Yes Yes WEAP Yes in proper package Archery equipment Yes Yes Yes No Yes in proper package Bike Yes Yes Yes Yes BIKE Yes in proper package Bike - Tandem Yes Yes Yes Yes BIKE Yes in proper package Bulk baggage Yes Yes Yes No No Cabin baggage in seat No No Yes Yes CBBG No Firearms Yes Yes No Yes WEAP Yes in proper package Fishing equipment Yes Yes Yes No Yes Golf equipment Yes Yes Yes No No Hang gliders Not Permitted Not Permitted Not Not Not Permitted Not Permitted Permitted Permitted
Kayaks Not Permitted Not Permitted Not Not Not Permitted Not Permitted Permitted Permitted
Pets as Checked No No No Yes AVH Yes in proper kennel Baggage (AVIH) Pets in Cabin Not Permitted Not Permitted Not Not Not Permitted Not Permitted Permitted Permitted
Scuba Equipment Yes Yes Yes Yes SPEQ Yes in proper package
Service Animals Yes 1 Yes 1 Yes Yes PETC No Skis / Snowboard Yes Yes Yes Yes SPEQ No Small Surfboard less No No Yes Yes SPEQ Yes in proper package than 2 m / Wakeboard 82 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 83 83 SPECIAL CHECKED BAGGAGE
Note: Note: NH continued W Surfboard/Windsurfer Cell Batteries Wheelchair with Dry powered Wheelchair non et Cell Batteries
1 1 Items
FOC Piece Concept Yes Yes Ye No baggage allowance s 1 1 Within free Weight Concept Yes Yes Yes No 1 1 Interline- able Yes Yes Yes Yes eurditem required SSR Yes Yes Yes No WCMP WCBD SPEQ SSR Yes in proper package Yes in proper package Yes in proper package Yes in proper package Packaging required RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 84
Asiana Airlines (OZ)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes Yes No Yes Archery equipment Yes Yes Yes No Yes Bike Yes Yes Yes BIKE / Yes Recommended but not mandatory
Bike - Tandem Yes Yes Yes BIKE / Yes Recommended but not mandatory
Bulk baggage No No No Yes Yes Cabin baggage in seat No No Yes Yes CBBG No, must be restrained in seat. Total weight of CBBG is under 75 kg
Firearms Yes Yes Yes No Yes Fishing equipment Yes Yes Yes No Yes Golf equipment Yes Yes Yes No No Hang gliders No No No Yes Yes Kayaks No No No Yes Yes Pets as Checked No No Yes Yes AVH Yes Baggage (AVIH) Pets in Cabin No No Yes Yes PETC Yes, Dog, Cat, Bird only. Total weight of PETC must be less than 5 kg including cage weight and dimen- sions should not be more than 115 cm.
Scuba Equipment Yes Yes Yes No No, Tank must be empty. Service Animals No No Yes Yes SEED, BLND 84 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 85 85 SPECIAL CHECKED BAGGAGE OZ continued Cell Batteries Wheelchair with Dry powered Wheelchair non Wet Cell Batteries Surfboard/Windsurfer than 2 m / Wakeboard Small Surfboard less Skis / Snowboard Items Piece Concept Yes Yes Yes Yes Yes baggage allowance Within free Weight Concept Yes Yes Yes Yes Yes Interline- able Yes Yes Yes Yes Yes eurditem required SSR Yes Yes No No No ACCEPTED WCHR WCHR SSR NOT Yes Yes Yes Packaging required RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 86
Austrian (OS)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes 3 Yes 3 Yes Yes WEAP securely packed, separated from arms Archery equipment Yes Yes Yes Yes SPEQ packaging recommended Bike Yes 1 Yes 1 Yes Yes BIKE It is advisable to rotate the handle bar 90 degrees and tighten it in this position. The pedals shall also Bike - Tandem No No Yes Yes BIKE-TANDEM be removed. The bikes shall be packed in a carton box or in a special plastic box to protect them from damage.
Bulk baggage No No Yes Yes BULK packaging recommended Cabin baggage in seat No No Yes Yes CBBG packaging recommended Firearms Yes 1 Yes 1 Yes Yes WEAP strong rigid container made of wood, metal etc. Fishing equipment Yes 1 Yes 1 Yes Yes SPEQ packaging recommended Golf equipment Yes 1,2 Yes 1,2 Yes Yes SPEQ-GOLF packaging recommended Hang gliders No No Yes Yes SPEQ packaging recommended Kayaks No No Yes Yes SPEQ packaging recommended Kite No No Yes Yes SPEQ packaging recommended Pets as Checked No No Yes 4 Yes AVIH Container according IATA LAR Baggage (AVIH) Pets in Cabin No No Yes Yes PETC leak proof kennel Scuba Equipment Yes 1 Yes 1 Yes Yes SPEQ packaging recommended Service Animals Always free of Always free of Yes Yes PETC + none charge charge free text
Skis / Snowboard Yes 5 Yes 5 Yes Yes SPEQ-SKI packaging recommended
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OS continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Small Surfboard less Yes 1 Yes 1 Yes Yes SPEQ packaging recommended than 2 m / Wakeboard
SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Surfboard/Windsurfer No No Yes Yes SPEQ packaging recommended Wet Cell Batteries Cargo only Wheelchair Yes Yes Yes Yes WCMP non powered Wheelchair with Dry Yes Yes Yes Yes WCBD battery must be disconnected Cell Batteries
Notes: 1 if within sport equipment category “small” (up to 15 kg and/or 140 cm) 2 HON/SEN/FTL 1 set up to 15 kg free 3 up to 5 kg/pax 4 provided the transfer time does not exceed 3 hrs 5 one set free per passenger
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Blue1 (KF)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes Yes No SSR WEAP Max 5 kg/separate from the weapon SK NN1
Archery equipment Business/Y Yes, Yes, No Yes No Economy Extra/Y Economy/N
Bike Yes, Yes, No Yes, Yes, No Yes Yes SSR BIKE SK NN1
Bike - Tandem Yes, Yes, No Yes, Yes, No Yes Yes SSR BIKE SK NN1
Bulk baggage No No Yes Yes SSR XBAG SK NN1
Cabin baggage in seat No No Yes SSR CBBG only cello accepted SK NN1
Firearms Yes, Yes, No Yes, Yes, No Yes Yes SSR WEAP sporting weap only SK NN1
Fishing equipment Yes, Yes, No Yes, Yes, No Yes No Golf equipment Yes, Yes, No Yes, Yes, No Yes No Hang gliders No No No only accepted as cargo Kayaks Yes, Yes, No Yes, Yes, No Yes Yes White SSR SPEQ SK only white water kayak water WHITE WATER kayak only KAYAK + measurements & weight
Kite No No Pets as Checked No No Yes Yes SSR AVIH leakage proof container. On KF only AVIH on MD90 Baggage (AVIH)
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KF continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Pets in Cabin No No Yes Yes SSR PETC leakage proof container Scuba Equipment Yes, Yes, No Yes, Yes, No Yes No SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Service Animals Yes Yes Yes Yes SSR PETC SK - contact carrier Seeing eye dog/hearing aid dog/monkey
Skis / Snowboard Yes, Yes, No Yes, Yes, No Yes No contact carrier Small Surfboard less Yes, Yes, No Yes, Yes, No Yes Yes SSR SPEQ SK - than 2 m / Wakeboard Surfboard + measurement & weight
Surfboard/Windsurfer Yes, Yes, No Yes, Yes, No Yes Yes SSR SPEQ SK - Windsurfing eqpt + meas- urements & weight
Wet Cell Batteries No No Wheelchair non Yes Yes Yes Yes SSR powered WCHR/WCHS/ WCHC
Wheelchair with Dry Yes Yes Yes Yes SSR WCHC SK Cell Batteries NN1- Power driven WCH, measurements & weight, NON SPILLABLE battery
Note: only cats and dogs accepted as PETC Musical instruments up to 15 kg free of charge in Economy Extra and Economy, if weighing over 15 kg, special excess rates apply. No SSR necessary. 89 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 90
bmi (BD)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes Yes SPEQ Must be carried in a strong container made of wood metal or fireboard. Inside the container the ammuni- tion has to be protected against shock. Written dec- laration and documentation required. Max 5 kg.
Archery equipment Yes 1 Yes 1 Yes Yes SPEQ Bike Yes 1 Yes 1 Yes Yes BIKE Handlebars turned and the front pedals turned inwards or removed. The tyres partially deflated and the front wheel removed and fixed to the rear.
Bike - Tandem Yes 1 Yes 1 Yes Yes BIKE Handlebars turned and the front pedals turned inwards or removed. The tyres partially deflated and the front wheel removed and fixed to the rear.
Bulk baggage Contact bmi cargo Contact bmi cargo n/a n/a Cabin baggage in seat Yes 2 Yes 2 Yes Yes CBBG Secured by safety belt. Firearms Yes 1 Yes 1 Yes 3 Yes WEAP Must be unloaded and free of ammunition. In a hard shell case with firearms label attached.
Fishing equipment Yes 1 Yes 1 Yes Yes SPEQ Must be checked into the hold. No live bait carried. Golf equipment Yes 1 Yes 1 Yes Yes SPEQ Packed in bag. Hang gliders Yes 1 Yes 1 Yes Yes SPEQ Kayaks Yes 1 Yes 1 Yes Yes SPEQ Kite Yes 1 Yes 1 Yes Yes SPEQ Musical Instruments Yes Yes No Yes SPEQ Must be suitably packed, carried subject to space available.
Pets as Checked No No No Yes AVIH Approved container in accordance with IATA live Baggage (AVIH) animals regulations. Pets in Cabin NA NA NA NA NA 90 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 91
BD continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Scuba Equipment Yes 1 Yes 1 Yes Yes SPEQ Securely packed in one bag – tank must be empty Service Animals Yes Yes Yes Yes PETC Certain routes – DEFRA permit carriage of assistance SPECIAL CHECKED BAGGAGE CHECKED SPECIAL dogs in the cabin.
Skis / Snowboard Yes 1 Yes 1 Yes Yes SPEQ Skis and poles must be securely fastened together and points and sharp edges padded.
Small Surfboard less Yes 1 Yes 1 Yes Yes SPEQ Hold baggage only than 2 m / Wakeboard Surfboard/Windsurfer Yes 1 Yes 1 Yes Yes SPEQ (BD does Hold baggage only (BD does not accept windsurfers) not accept Windsurfers)
Wet Cell Batteries Yes Yes Yes Yes WCBW Accepted in the hold providing the battery is discon- nected and attached to the wheelchair and the termi- nals are insulated to prevent short circuit.
Wheelchair Yes Yes Yes Yes WCMP non powered Wheelchair with Dry Yes Yes Yes Yes WCBD Cell Batteries
Notes: 1 For the following items, the following rates apply: Business Class/Premium Economy = Free if within allowance //Economy = £25 Archery equipment, Bike/Tandem, Fishing equipment, Golf equipment, Hang gliders, Kayaks, Kites, Scuba equip- ment, Skis/Snowboard, Small surfboard, Surfboard/Windsurfer. Firearms: GBP50.00 all classes of travel. 2 Musical intruments only - seat musical intruments only - seat must be purchased. Double bass must travel in hold. 3 Firearms can be interlined out of the UK. Into the UK, they must be checked at the first port of call.
91 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 92
Brussels Airlines (SN)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes Yes Yes WEAP Ammunition must be packed separately from the firearm in a strong outer container made of wood, metal or fibre- board. Protected inside the container against shock. Quantity limit of max. 5 kg per passenger.
Archery equipment NA NA NA NA NA Bike No 1 No 1 Yes Yes BIKE Recommended to rotate the handle bar 90°, tighten in its position and to remove the pedals
Bike - Tandem No 1 No 1 Yes Yes BIKE Recommended to rotate the handlebar 90°, tighten in its position and to remove the pedals.
Bulk baggage No No Yes Yes CBBG An extra seat must be booked and paid, max. weight 75 kg Cabin baggage in seat No No Yes Yes CBBG An extra seat must be booked and paid, max. weight 75 kg Firearms Yes Yes Yes Yes WEAP All arms must be unloaded, suitably packed in a strong rigid container made of wood, metal, fibre, styropor.
Fishing equipment Yes Yes Yes Yes SPEQ Golf equipment bag No 1 No 1 Yes Yes SPEQ Hang gliders No No Yes Yes SPEQ Kayaks No No Yes Yes SPEQ Kite NA NA NA NA NA Pets as Checked No 2 No 2 Yes Yes AVIH Container must be large enough for animal to stand Baggage (AVIH) upright, turn and lie down in a natural manner Pets in Cabin No 2 No 2 Yes Yes PETC Leak -and smell proof, soft-sided bag that can be stowed under the seat in front with max. weight of 6 kg (animal + container)
Scuba Equipment No 1 No 1 Yes Yes SPEQ
92 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 93
SN continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Service Animals Yes - free Yes - free Yes Yes BLND / DEAF The presence of a guide dog must be mentioned in the SSR BLND or SSR DEAF
SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Skis / Snowboard Free - no restrictions Free - no restrictions Yes Yes SPEQ Small Surfboard No 1 No 1 Yes Yes SPEQ less than 2m Surfboard/Windsurf No No Yes Yes SPEQ It is recommended to use a protective wrapping Wet Cell Batteries Yes - free Yes - free Yes Yes WCHR / Battery must be disconnected, insulated and securely WHCS / attached to the wheelchair WCHC
Wheelchair non Yes - free Yes - free Yes Yes WCHR / powered WHCS / WCHC
Wheelchari with Dry Yes - free Yes - free Yes Yes WCHR / Battery must be disconnected, insulated and securely Cell Batteries WHCS / attached to the wheelchair WCHC
Notes: 1 Please note that on SN, one piece can be included in addition to the free baggage allowance for all passengers travelling in Business Class, b.Business and b.flex economy+. Passengers travelling in Economy Class and b.light economy will always have to pay a flat rate. 2 SN doesn’t accept any PETC nor AVIH on its flights to the United Kingdom.
93 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 94
Continental Airlines (CO)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes N/A Yes 3 No N/A Yes, restrictions apply/country acceptance requirements apply. Contact connecting carrier for acceptance rules.
Archery equipment Yes N/A Yes No N/A Hard-sided container Bike Yes N/A Yes No N/A Bike box/entire bike must fit in box/container Bike - Tandem No N/A No No N/A Only single seat bikes accepted. Bulk baggage No N/A No No N/A Cabin baggage in seat No N/A Yes 2 Yes CBBG No, must be restrained in seat. Extra seat must be purchased to final destination.
Firearms Yes N/A Yes 3 No N/A Yes, restrictions apply/country acceptance require- ments apply. Contact connecting carrier for accept- ance rules. Hard-sided locked container.
Fishing equipment Yes N/A Yes No NA Hard-sided locked container. Golf equipment Yes N/A Yes No NA Covered/enclosed carrying case. Hang gliders No N/A Yes No NA Yes, Aircraft restrictions apply. Kayaks Yes 1 N/A Yes No NA No, but aircraft restrictions apply. Kite Yes N/A Yes No NA No policy for kite acceptance, must meet size and weight restrictions.
Pets as Checked No N/A No No N/A Shipped as PetSafe only via Cargo. Baggage (AVIH) Pets in Cabin No N/A Yes Yes PETC Yes, restrictions apply/country acceptance require- ments apply.
Scuba Equipment Yes N/A Yes No N/A Restrictions apply. Service Animals Yes N/A Yes Yes SVAN or No, country acceptance requirements apply ESAN 4 94 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 95
CO continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Skis / Snowboard Yes N/A Yes No N/A No Small Surfboard less No N/A Yes No N/A No SPECIAL CHECKED BAGGAGE CHECKED SPECIAL than 2 m / Wakeboard Surfboard/Windsurfer No N/A Yes No N/A Skeg/Fin must be removed or well padded and placed in suitable container. Aircraft restrictions apply
Wet Cell Batteries Yes N/A Yes Yes WCBW Wheelchair non powered Yes N/A Yes Yes WCMP Wheelchair with Dry Yes N/A Yes Yes WCBD Cell Batteries
Notes: 1 Lightweight Kayaks only, no full size Kayaks. 2 Cabin baggage can be checked on interline/codeshare itineraries provided the customer has a seat ticketed for the CBBG on the connecting/operating carrier. 3 These items can be checked on interline/codeshare itineraries, however, contact the connecting/operating carrier to ensure all requirements or governmental regulations are followed. 4 SVAN and ESAN are internal CO SSR codes. Will also accept AVIH and OTHS with service animal note in free flow text.
95 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 96
Croatia Airlines (OU)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes No Yes Yes WEAP Separate munition (max 5 kg)
Archery equipment Yes Yes Yes Yes WEAP Yes
Bike Yes Yes Yes Yes BIKE volumetric limitations may apply on Q400 aircraft Bike - Tandem No Yes Yes Yes BIKE
Bulk baggage No Yes Yes Yes BULK volumetric limitations may apply on Q400 aircraft
Cabin baggage in seat No No No Yes CBBG max 75 kg/ max dim 155x42x25 from floor or 110x42x50 from seat
Firearms No No No Yes WEAP Yes
Fishing equipment Yes Yes Yes Yes SPEQ-FISH EQIP
Golf equipment Yes Yes Yes Yes SPEQ-GOLF
Hang gliders N/A NA-NOT APPLICABLE
Kayaks N/A NA-NOT APPLICABLE Kite N/A NA-NOT APPLICABLE Pets as Checked No No Yes Yes AVIH ANIMAL CONTAINERS Baggage (AVIH)
Pets in Cabin No No Yes Yes PETC BOX OR CAGE MAX 115 CM Scuba Equipment Yes Yes Yes Yes SPEQ Oxygen bottles must be empty Service Animals Yes Yes Yes PETC-SEEING EYE DOG Skis / Snowboard No No Yes Yes SPEQ-SKI REQUIRED-SKI BAG
96 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 97
OU continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Small Surfboard less No No Yes Yes SPEQ-WIND than 2 m / Wakeboard SURFER
SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Surfboard/Windsurfer No No Yes Yes BULK-WIND- SURFER Wet Cell Batteries NOT PERMITTED Wheelchair non Yes Yes Yes Yes WCMP powered
Wheelchair with Dry Yes Yes Yes Yes WCBD volumetric limitations may apply on Q400 aircraft Cell Batteries
97 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 98
EGYPTAIR (MS)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes No Yes WEAP Max. 5 kg per passenger, must be packed in a strong outside container made of wood, metal or fibrebord, protected against shock, separate from the weapon any excess of 5 kg must be shipped as cargo.
Archery equipment Yes Yes Yes Yes SPEQ Packaging recommended Bike Yes Yes Yes Yes BIKE To protect other baggage/items from being damaged, bicycle may only be accepted as baggage provided handlebar is turned lengthwise and pedals are taken off.
Bike - Tandem Checked as Cargo Checked as Cargo - - - - Bulk baggage Checked as Cargo Checked as Cargo - - - - Cabin baggage in seat No No Yes Yes CBBG An extra seat must be booked and paid, max. weight 75 kg.
Firearms Yes Yes No Yes WEAP Sporting WEAP only, all arms must be unloaded, packaging recommended.
Fishing equipment Yes Yes No Yes SPEQ-FISH Packaging recommended, must be checked EQPT into the hold.
Golf equipment Yes Yes Yes Yes GOLF Required Golf Bag. Max. weight 15 kg. Otherwise accepted as limited release
Hang gliders Checked as Cargo Checked as Cargo - - - - Kayaks Checked as Cargo Checked as Cargo - - - - Kite No No No Yes SPEQ/BULK Checked into the hold. Pets as Checked No No Yes Yes AVIH Checked in hold, leakage-proof/escape-proof accord- Baggage (AVIH) ing to IATA LAR and cage must be large enough that the animal can stand upright. Reservation has to be made for connecting flights.
98 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 99 99 SPECIAL CHECKED BAGGAGE MS continued Cell Battery Wheelchair with Wet Cell Batteries Wheelchair with Dry Wheelchair non powered Surfboard/Windsurfer than 2 m / Wakeboard Small Surfboard less Skis / Snowboard Service Animals Scuba Equipment Pets in Cabin Items Checked as Cargo Checked as cargo Piece Concept Yes Yes Yes Yes Yes No No baggage allowance Within free Weight Concept Checked as Cargo Checked as cargo Yes Yes Yes Yes Yes No No Interline- able Yes Yes Yes Yes Yes Yes Yes – eurditem required SSR Yes Yes Yes Yes Yes Yes Yes – OR + MEAS- BOARD and Hearing ear Seeing eye dog SPEQ-SCUBA SPEQ/SURF- or BLIND for UREMENTS PETC/DEAF SPEQ-SKI WCPM WCBD SSR PETC dog – and attached to the wheelchair Battery must be disconnected, terminals insulated No – Checked into the hold and Packaging recommended Required SKI Bag, points and sharp edges padded. arrangements being made with EGYPTAIR health and vaccination certificates/entry permit, prior Such animals should be accompanied with valid depressurised tanks must be Securely packed in one bag – passenger and two containers per compartment limited to one animal per container, one container per to be made for connecting flights. PETC carriage and measurement of (45x35x20cm). Reservation has Weight of animal and container not exceeding 5 kg Packaging required RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 100
LOT (LO)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes 1 No Yes Yes WEAP special boxes with proper label “Firearm(s) unloaded” Archery equipment No No Yes Yes SPEQ- adequate packaging recommended (description & 3 dimensions)
Bike Yes No Yes Yes BIKE Cardboard package recommended. Handlebars fixed sideways or removed, pedals fixed inside
Bike - Tandem Yes No Yes Yes BIKE Cardboard package recommended. Handlebars fixed sideways or removed, pedals fixed inside
Bulk baggage No No Yes Yes SPEQ- adequate packaging recommended (description & 3 dimensions)
Cabin baggage in seat No No Yes Yes CBBG an extra seat must be booked and paid, max. weight 75 kg Firearms Yes 1 No Yes Yes WEAP special boxes with proper label “Firearm(s) unloaded” Fishing equipment Yes Yes Yes Yes SPEQ- adequate packaging recommended (description & 3 dimensions)
Golf equipment Yes No Yes Yes SPEQ-GOLF golf equipment adequate package with weight and dimensions
Hang gliders Yes No Yes Yes SPEQ- adequate packaging recommended (description & 3 dimensions)
Kayaks as cargo only as cargo only No Yes – – Kite Yes No Yes Yes SPEQ- adequate packaging recommended (description & 3 dimensions) 100 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 101
LO continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Pets as Checked Yes 2 Yes 2 Yes Yes AVIH Cage Baggage (AVIH)
SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Pets in Cabin Yes 2 Yes 2 Yes Yes PETC bag or cage (up to 8 kg) Scuba Equipment No No Yes Yes SPEQ- adequate packaging recommended (description & 3 dimensions)
Service Animals Yes 3 Yes 3 Yes Yes PETC Skis / Snowboard Yes No Yes Yes SPEQ- packaging recommended (description & 3 dimensions)
Small Surfboard less No No Yes Yes SPEQ- adequate packaging recommended than 2 m / Wakeboard (description & 3 dimensions)
Surfboard/Windsurfer No No Yes Yes SPEQ- adequate packaging recommended (description & 3 dimensions)
Wet Cell Batteries Yes 4 Yes 4 Yes Yes WCBW fitted with spill resistant vent caps, batteries discon- nected, pilot-in-command to be notified
Wheelchair non Yes 3 Yes 3 Yes Yes WCMP powered Wheelchair with Dry Yes 4 Yes 4 Yes Yes WCBD batteries disconnected Cell Batteries
Notes: 1 up to 5 kg/pax with firearms 2 only cats and dogs (PETC / AVIH) 3 free 4 Advance arrangements must be made.
101 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 102
Lufthansa (LH)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes Yes Yes WEAP Yes Archery equipment Yes 1 Yes Yes Yes SPEQ Yes Bike No No Yes Yes BIKE No Bike - Tandem No No Yes Yes BULK No Bulk baggage No No Yes Yes BULK No Cabin baggage in seat No No Yes Yes CBBG No but must be restrained in seat Canoe No No Yes Yes BULK No Firearms Yes 1 Yes 1 Yes Yes WEAP Yes Fishing equipment Yes 1 Yes 1 Yes Yes SPEQ Yes Golf equipment Yes Yes 1,2 Yes Yes GOLF No but recommended Hang gliders No No Yes Yes BULK Yes Kayaks No No Yes Yes BULK No Kite Yes 1 Yes 1 Yes Yes SPEQ/BULK No but recommended Pets as Checked No No Yes Yes AVIH Yes in appropriate kennel Baggage (AVIH) Pets in Cabin No No Yes Yes PETC Yes in appropriate kennel Scuba Equipment No No Yes Yes SPEQ No but recommended Service Animals Yes Yes Yes Yes PETC No Skis / Snowboard Yes 3 1 free, second No Yes Yes SPEQ Yes Small Surfboard less No No Yes Yes SPEQ No but recommended than 2 m / Wakeboard 102 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 103
LH continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Surfboard/Windsurfer No No Yes Yes SPEQ/BULK No but recommended Vaulting Poles No No Yes Yes SPEQ/BULK No SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Wet Cell Batteries Yes Yes Yes Yes WCBW No, Wheelchair must be transported upright Wheelchair non Yes Yes Yes Yes WCMP No powered Wheelchair with Dry Yes Yes Yes Yes WCBD No Cell Batteries
Notes: 1 if category “small”, otherwise No 2 F/CL, SEN/HON, FTL 1 free 3 Between Europe and USA/Canada/Mexico: for passengers with FBA 1 PC= 1 free
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Scandinavian Airlines (SK)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes Yes No SSR WEAP SK MAX 5 KG, must be packed in a checked baggage NN1 separated from the firearm.
Archery equipment Y/Y/N 1 Y/Y/N Yes No Bike Y/Y/N Y/Y/N Yes Yes SSR BIKE SK NN1
Bike - Tandem Y/Y/N Y/Y/N Yes Yes SSR BIKE SK NN1
Bulk baggage No No Yes Yes SSR XBAG SK NN1
Cabin baggage in seat No No Yes SSR CBBG SK ONLY CELLO ACCEPTED NN1
Firearms Y/Y/N Y/Y/N Yes Yes SSR WEAP SK sporting weap only. Must be packed in a separate NN1 checked baggage.
Fishing equipment Y/Y/N Y/Y/N Yes No Golf equipment Y/Y/N Y/Y/N Yes No Hang gliders No No No ONLY ACCEPED AS CARGO Kayaks No 2 No 2 Yes 2 Yes 2 SSR SPEQ SK ONLY white water kayak WHITE WATER KAYAK+ meas- urements & weight
Kite Y/Y/N Y/Y/N No Yes SSR SPEQ Just the kite board – not required. Kite board with sail or other equipment – required
Pets as Checked No No Yes Yes SSR AVIH leakage proof container. On KF only AVIH Baggage (AVIH) on MD90
104 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 105
SK continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Pets in Cabin No No Yes Yes SSR PETC leakage proof container Scuba Equipment Y/Y/N Y/Y/N Yes No SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Service Animals Yes Yes Yes Yes SSR PETC SK contact carrier Seeing eye dog/hearing aid dog/monkey
Skis / Snowboard Y/Y/N Y/Y/N Yes No Small Surfboard less Y/Y/N Y/Y/N Yes Yes SSR SPEQ SK than 2 m / Wakeboard Surfboard + measurement & weight
Surfboard/Windsurfer Y/Y/N Y/Y/N Yes Yes SSR SPEQ SK contact carrier Windsurfing eqpt + measurements & weight
Wet Cell Batteries No No Wheelchair Yes Yes Yes Yes SSR non powered WCHR/WCHS/W CHC
Wheelchair with Dry Yes Yes Yes Yes SSR WCHC SK Wheelchair that is powered with lithium Cell Batteries NN1- Power driv- batteries must not be accepted. en WCH, meas- urements & weight, NON SPILLABLE battery
Notes: 1 Business/Economy Extra/Economy 2 Kayaks not accepted, only white water kayaks: Y/Y/N Business/Y Economy Extra/Y Economy/N. Please note that for all the sporting equipment on SK/KF one piece can be included in addition to the free allowance for all psgrs travelling in Business Class and in Economy Extra, but those in Economy Class will always have to pay for EXC. 105 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 106
Shanghai Airlines (FM)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition No No - Yes SPEQ (*For use in sports only. Need Packed completely government certification and approval of SAL when reservation)
Archery equipment No No - Yes SPEQ (*For use in sports only. Need Packed completely government certification and approval of SAL when reservation)
Bike Yes Yes Yes Yes BIKE (*limit in dimension) Packed completely - Bike - Tandem Checked as cargo Checked as cargo - - - - Bulk baggage Checked as cargo Checked as cargo - - - - Cabin baggage in seat No No - Yes CBBG (*approval of SAL when reser- No, must be restrained in seat vation)
Edge Tool Blunt other Yes Yes No No - In baggage than Controlled knives Firearms No No - Yes SPEQ (*For use in sports only. Need Packed completely government certification and approval of SAL when reservation)
Fishing equipment Special rate Special rate Yes No - Packed in bag Golf equipment Special rate Special rate Yes No - Packed in bag Hang gliders Checked as cargo Checked as cargo - - - - Human remains (bone ash) Not accepted Not accepted - - - - Kayaks Checked as cargo Checked as cargo - - - - Kite Yes Yes Yes Yes SPEQ (*limit in dimension) Packed completely Pets as Checked No No Yes Yes AVIH (*Need approval of SAL when In approved kennel Baggage (AVIH) reservation, and certification for serv- ice animal) 106 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 107
FM continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Pets in Cabin Not accepted Not accepted - - - - Precision Instrument and No No No No - Packed SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Electrical Equipment Scuba Equipment Prohibited by Prohibited by - - - - CAAC policy CAAC policy
Service Animals Free charge Free charge No Yes AVIH (*Need approval of SAL when reser- In approved kennel vation, and certification for service animal, and shall be checked as baggage)
Skis / Snowboard Special rate Special rate Yes No - Packed in bag Small Surfboard less No No Yes Yes SPEQ (*limit in dimension) Packed completely than 2 m / Wakeboard Surfboard/Windsurfer Checked as cargo Checked as cargo - - - - Wet Cell Batteries Not accepted Not accepted - - - - Wheelchair Yes Yes Yes No (*limit in dimension) Packed completely non powered Wheelchair with Yes Yes Yes No (*limit in dimension) Packed completely Dry Cell Batteries
107 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 108
Singapore Airlines (SQ)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes No Yes WEAP – Telex Yes has to be sent to carrier’s local reservation office
Archery equipment Yes Yes Yes No Yes Bike Yes 1 Yes Yes Yes BIKE Bike may be accepted provided pedals are taken off and handlebar is turned lengthwise
Bike - Tandem Yes Yes Yes Yes BIKE YES; Bike may be accepted provided pedals are removed and handlebar is turned lengthwise/sideways
Bulk baggage Not accepted Not accepted Not accepted Not accepted BULK Not accepted Cabin baggage in seat No No Yes Yes CBBG see note A and B Firearms Yes Yes No No WEAP – Telex YES: Firearms must be unloaded, i.e. cartridges or has to be sent bullets must be removed to render the firearms inop- to carrier’s local erative, before acceptance. Any local government reg- reservation office ulations must be complied with for all departure, tran- sit and discharge stations.
Fishing equipment Yes Yes Yes No Must be properly packed for transportation. Golf equipment Yes 1,4 Yes Yes No Must be properly packed for transportation. Hang gliders Yes Yes No No Must be properly packed for transportation. Subject to space.
Kayaks No No No No Must be properly packed for transportation. Subject to space.
Kite Yes Yes Yes No Must be properly packed for transportation.
108 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 109
SQ continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Pets as Checked No No No 3 Yes AVIH – Telex The pet must be crated in well ventilated & leak proof Baggage (AVIH) to be sent containers, of which the structure must be strong enough to withstand reasonable handling. The con- SPECIAL CHECKED BAGGAGE CHECKED SPECIAL tainer is to be supplied by the customer at his/her own cost & applies to IATA LIVE ANIMALS REGULATION
Pets in Cabin No No No No We do not accept pets in cabin except for service animals.
Scuba Equipment Yes 1,5 Yes Yes No The tank must be completely empty of contents. Service Animals Yes 7 Yes 7 Yes Yes PETC – must We only accept seeing eye dog in cabin. For this, be included in moisture absorbent mat to be placed on the cabin SSR element floor, underneath the dog at all times. Supply of the mats is to be arranged by the passenger.
Skis / Snowboard Yes 2,6 Yes Yes No Must be properly packed for transportation. Small Surfboard less No No No No Contact carrier office, subject to space available. than 2 m / Wakeboard Surfboard/Windsurfer No No Yes No Contact carrier office, subject to space available. Wet Cell Batteries No No No Yes WCBW – must 1) We do not accept wet cell batteries at check-in. be included in 2) For WCBW, loading and packaging must comply SSR element with IATA DG Regulations requirement.
Wheelchair non Yes 7 Yes 7 Yes Yes WCPM – must No. powered be included in SSR element
Wheelchair with Dry Yes 7 Yes 7 Yes Yes WCBD – must Loading and packaging must comply with IATA DG Cell Batteries be included in Regulations requirement. SSR element
Notes see next page
109 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 110
SQ continued Notes: 1 A standard charge of 6 kg will be applied on the item if, together with the customer’s other checked luggage, the total weight exceeds the free allowance entitled to the customer. This will apply up to a maximum excess of 15 kg, after which the normal excess baggage charges will apply. 2 A standard charge of 3 kg will be applied on the ski equipment if, together with the customer’s other checked luggage, the total weight exceeds the free allowance entitled to the customer. This will apply up to a maximum excess of 15 kg, after which the normal excess baggage charges will apply. 3 Live animals from other carriers are NOT allowed on SQ flights. However, SQ will allow interline to other carriers. Customers with pets should be notified that oncarriage of pets must comply with other carrier's rules and regulations. 4 One set of golf equipment is deemed to comprise of: • 1 golf bag containing not more than 14 golf clubs • Maximum of 12 golf balls • 1 pair of golf shoes • Golf tees 5 One set of SCUBA diving equipment is deemed to comprise of: • a buoyancy control device • a regulator • a mask and snorkel • a pair of fins • a wet suit • a weight belt with weights • a SCUBA diving tank (empty) 6 One set of ski equipment is deemed to comprise of: • a pair of skis • a pair of ski poles • a pair of ski boots • a ski mask OR • a snow board with accessories
110 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 111
SQ continued
7 Items are carried free-of-charge. It will not be counted into the free baggage allowance. A) Weight limited to 75 kg and dimensions have to fit the seat and item must be able to be strapped. The maximum dimen- sions of the baggage must be: I) 75kg II) 21 inches high (height is measured from seat bottom cushion) III) 17 inches deep (depth is measured fro backseat cushion) IV) not exceed the seat dimension width:
SPECIAL CHECKED BAGGAGE CHECKED SPECIAL • First Class Seat: 20 inches • Business Class Seat: 19 inches • Economy Class Seat: 17 inches B) The baggage must be packaged and covered to avoid injury to passengers. Odd shaped items should be packaged in a box for ease of tie down.
111 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 112
Spanair (JK)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes No Yes Yes SRWEAP PACKAGE IN SECURE MANNER Archery equipment Yes No Yes Yes SRWEAP N/A Bike Yes No Yes Yes SRBIKE BOTH PEDALS FACING EACH OTHER / WHEELS PARTIALLY EMPTY
Bike - Tandem Yes No Yes Yes SRBIKE BOTH PEDALS FACING EACH OTHER, WHEELS PARTIALLY EMPTY
Bulk baggage Yes No Yes Yes SRXBAG DESCRIPTION, 3 SIZES AND WEIGHT REQUIRED Cabin baggage in seat Yes No Yes Yes SRCBBG SIZE, WEIGHT AND DESCRIPTION Firearms Yes No Yes Yes SRWEAP PACKAGE IN SECURE MANNER Fishing equipment Yes No Yes Yes SRSPEQ N/A Golf equipment Yes No Yes Yes SRSPEQ N/A Hang gliders Yes No Yes Yes SRSPEQ N/A Kayaks Yes No Yes Yes SRSPEQ N/A Kite Yes No Yes Yes SRSPEQ N/A Pets as Checked Yes No Yes Yes SRAVIH ACCORDING TO IATA RECOMMENDATIONS (at Baggage (AVIH) least one of the three sizes must be less than 73cm). ONLY DOGS OR CATS ACCEPTED.
Pets in Cabin Yes No Yes Yes SRPETC ACCORDING TO IATA RECOMMENDATIONS (max sizes 50x40x25). ONLY CATS OR DOGS ACCEPT- ED. MAX. 3 PETC per A/C
Scuba Equipment Yes No Yes Yes SRSPEQ N/A Service Animals Yes No Yes Yes (sr petc in addi- N/A tion to other blnd or deaf code) 112 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 113
JK continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Skis / Snowboard Yes No Yes Yes SRSPEQ N/A Small Surfboard less Yes No Yes Yes SRSPEQ N/A SPECIAL CHECKED BAGGAGE CHECKED SPECIAL than 2 m / Wakeboard Surfboard/Windsurfer Yes No Yes Yes SRSPEQ N/A Wet Cell Batteries No No No N/A N/A N/A Wheelchair non Yes No Yes Yes SRWCMP N/A powered (in addition to other wchr/ wchs/wchc)
Wheelchair with Dry Yes No Yes Yes SRWCBD N/A Cell Batteries (in addition to other wchr/ wchs/wchc)
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SWISS (LX)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes Yes Yes WEAP YES –packed separately from firearm, packed in a strong outer container made of wood, metal or fibreboard, pro- tected inside the cont. against shock and secured against any movement, QTY limitation of 5 kg per pax
Archery equipment Yes Yes Yes Yes SPEQ Bike No No Yes Yes BIKE Yes – must be packed either in a cardboard box or in a hardshell container
Bike - Tandem No No Yes Yes BIKE Yes – must be packed either in a cardboard box or in a hardshell container
Bulk baggage n/a n/a n/a n/a n/a Cabin baggage in seat No No Yes Yes CBBG an extra seat must be booked and paid, max. Weight 75 kg
Firearms Yes Yes Yes Yes WEAP Yes – arms must be unloaded, suitably packed in a strong rigid container made of wood, metal, fibre, sty- ropor etc.; LX needs preadvice TLX from carrier to transfer station and destination
Fishing equipment Yes Yes Yes Yes SPEQ Golf equipment Yes Yes, Exception: free Yes No max. Weight of 23 kg when also over the free allowance for First Class, HON Circle and Senator members and for LX Golf traveller
Hang gliders No No Yes Yes BULK Kayaks No No Yes Yes BULK Kite No No Yes Yes SPEQ
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LX continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Pets as Checked No No Yes Yes AVIH Yes – animal container must be large enough that Baggage (AVIH) the animal can stand upright, turn and lie down in a natural manner SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Pets in Cabin No No Yes Yes PETC Yes – the container must be soft-sided with max. weight of 8 kg (animal incl. Container)
Scuba Equipment Yes Yes Yes Yes SPEQ max. Weight of 15 kg, torch in carry-on baggage only Service Animals Yes – free Yes – free Yes Yes PETC Skis / Snowboard Yes – every pax may Yes – every pax may Yes No check-in 1 eq. Free check-in 1 eq. Free
Small Surfboard less No No Yes Yes SPEQ than 2 m / Wakeboard Surfboard/Windsurfer No No Yes Yes SURFBOARD- SPEQ // WINDSURFER BULK
Vaulting Poles No No Yes Yes BULK Wet Cell Batteries Yes – free Yes – free Yes Yes WCHR / only accepted in conx with Wheelchair with wet cell bat- WCHS / teries, the package of the batteries must be leak-tight, WCHC impervious to battery fluid and protected against spillage
Wheelchair Yes – free Yes – free Yes Yes WCHR / non powered WCHS / WCHC & WCMP
Wheelchair with Yes – free Yes – free Yes Yes WCHR / battery must be disconnected and securely attached Dry Cell Batteries WCHS / to the wheelchair WCHC & WCBD
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TAM (JJ)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition No No No No WEAP max. 5 kg ammunition, separate packing from arms Archery equipment Yes No Yes Yes SPEQ Bike Yes Yes Yes Yes BIKE Bike - Tandem No No Yes Yes BIKE + BULK limitations my apply on A319/A320 aircraft or SPEQ
Bulk baggage No No Yes Yes BULK / FRAG several SSR codes can be used / XBAG
Cabin baggage in seat No No Yes Yes CBBG max. 75 kg Firearms No No No Yes WEAP max. 5 kg ammunition, separate packing from arms Fishing equipment Yes No Yes Yes SPEQ Golf equipment No Yes Yes Yes SPEQ Hang gliders - - - - - currently not accepted as baggage. Must be referred to air freight.
Kayaks - - - - - currently not accepted as baggage. Must be referred to air freight.
Kite No No No No SPEQ Pets as Checked No No Yes Yes AVIH Restrictions for aircraft type and destinations Baggage (AVIH) Pets in Cabin No No Yes Yes PETC CATS & DOGS only, limited number per aircraft type Scuba Equipment Yes Yes Yes Yes SPEQ oxygen bottles must be empty Service Animals Yes Yes Yes Yes DEAF / BLND + PETC
Skis / Snowboard Yes Yes Yes Yes SPEQ 116 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 117
JJ continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Small Surfboard less No No Yes Yes SPEQ than 2 m / Wakeboard
SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Surfboard/Windsurfer No No Yes Yes SPEQ volumetric limitations may apply on A319/A320 air- craft
Wet Cell Batteries N/A N/A N/A N/A N/A wheelchairs with spillable batteries (WCBW) are not accepted on JJ flights
Wheelchair non Yes Yes Yes Yes WCHx + powered WCMP Wheelchair with Dry Yes Yes Yes Yes WCHx + Cell Batteries WCBD
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TAP Portugal (TP)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes Yes Yes WEAP Cartridges must be packed in a strong outside con- tainer made of wood, metal or fibreboard, protected against shock and secured against movement inside the container. Quantity not exceeding 5 kg per passenger. (All are for sporting purpose).
Archery equipment Yes Yes Yes Yes SPEQ Bike Yes Yes Yes Yes BIKE In order to protect other baggage from being damaged, bicycle must have the handlebars fixed sideways and the pedals removed. It is advisable to rotate the handel- bars 90 degrees and tighten them in this position
Bike - Tandem Yes Yes Yes Yes BIKE Bulk baggage Yes Yes Yes Yes BULK Cabin baggage in seat No No Yes Yes CBBG Firearms Yes Yes Yes Yes SPEQ All arms must be unloaded Fishing equipment Yes Yes Yes Yes SPEQ Yes Golf equipment Yes Yes Yes Yes SPEQ Yes Hang gliders No No Yes Yes SPEQ Kayaks No No Yes Yes SPEQ Kite Yes Yes Yes Yes SPEQ Pets as Checked No No Yes Yes AVIH Baggage (AVIH) Pets in Cabin No No Yes Yes PETC Only cats and dogs. The maximum weight (pet plus container) is 7 kg; The size of the container cannot exceed 48L X 32W X 25H CM
Scuba Equipment Yes Yes Yes Yes SPEQ NOTE MORE THAN 48L X 32W X 25H CM. 118 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 119
TP continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Service Animals No No Yes Yes The code BLND shall be included in the SSR SPECIAL CHECKED BAGGAGE CHECKED SPECIAL followed by SEEING-EYE DOG or DEAF followed by HEARING DOG
Skis / Snowboard Yes Yes Yes Yes SPEQ Small Surfboard Yes Yes Yes Yes SPEQ less than 2 m / (less than 150cm) Wakeboard Surfboard/Windsurfer No No Yes Yes SPEQ (exceeding 150cm)
Wet Cell Batteries Yes Yes Yes Yes BULK + Accepted under condition stipulated in DGR WCHR/S/C (as applicable)
Wheelchair non Yes Yes Yes Yes BULK + Accepted under condition stipulated in DGR powered WCHR/S/C (as applicable)
Wheelchair with Dry Yes Yes Yes Yes BULK + Accepted under condition stipulated in DGR Cell Batteries WCHR/S/C (as applicable)
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Thai Airways (TG)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes No Yes SSR WEAP Cartridges must be securely boxed in quantity not exceeding 5 kg. Allowance for more than one passen- ger must not be combined into one or more packages.
Archery equipment Yes Yes Yes No SSR SPEQ Bike Yes Yes Yes recommended SSR BIKE Bicycle may only be accepted as baggage provided but not handlebar is turned lengthwise and pedals are taken mandatory off.
Bike - Tandem Yes Yes Yes recommended SSR BIKE Yes, but not mandatory (TG may accept only single but not seat bicycle.) mandatory
Bulk baggage Yes Yes Yes No SSR BULK / Carriage of unusual baggage size/weight is consider- SSR XBAG ably in excess of maximum weight & dimensions as stipulated per TG‘s restriction.
Cabin baggage in seat No No Yes Yes SSR CBBG 1.Weight: Maximum 50 kg per seat/Item 2. Height: Maximum 70 cm in height. Baggage must to be able to be fastened by passenger seat belt.
Firearms Yes Yes No Yes SSR WEAP Firearms shall be unloaded, i.e. free of ammunition and suitably packed for carriage. Cartridges must be securely boxed in quantity not exceeding 5 kg/pas- senger. Ammunition with explosive or incendiary pro- jectiles is prohibited for carriage by air.
Fishing equipment Yes Yes Yes No No Yes Golf equipment Yes Yes Yes Yes SSR GOLF One set of golf clubs consists of one golf bag containing max. 14 golf clubs/12 golf balls/a pair of golf shoes.
Hang gliders Yes Yes Yes recommended SSR SPEQ Yes but not mandatory
Kayaks No No No Yes SSR SPEQ Yes 120 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 121
TG continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Kite Yes Yes Yes recommended SSR SPEQ Yes but not mandatory SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Pets as Checked No No Yes Yes SSR AVIH Providing a suitable container, strong, leakageproof, Baggage (AVIH) clean, disinfected and covered with absorbing materi- als and container dimensions must be suitable for pets to stand and move around.
Pets in Cabin No No Yes Yes SSR PETC Weight including container not exceed 10 kg. - Container must be leakageproof with minimum dimensions of 55x37x30 cm (L X W X H)
Scuba Equipment Yes Yes Yes recommended SSR SPEQ Scuba diving equipment is subject to accept as but not checked baggage only. mandatory
Service Animals No No Yes Yes SSR PETC/ Escort dog in cabin is exempted from any weight lim- SSR AVIH itations and container requirements.
Skis / Snowboard Yes Yes Yes Yes Small Surfboard less No No No recommended than 2 m / Wakeboard but not SSR SPEQ Surfboard/Windsurf equipment may be accepted as mandatory checked baggage for Wide body Aircraft only, shall Surfboard/Windsurfer No No No not be included in checked baggage allowance.
Wet Cell Batteries Yes Yes No 1 Yes SSR WCBW Accept under condition stipulated in TG manual (dangerous goods chapter)
Wheelchair non powered Yes Yes Yes Yes SSR WCPM Wheelchair with Yes Yes No Yes SSR WCBD Wheelchair that is powered by Lithium batteries is not Dry Cell Batteries allowed on all THAI flights.
1 Most Star Alliance carriers will not allow WCBW type, check and confirmation must be received prior to accept.
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Turkish Airlines (TK)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes Yes Yes Yes Must be requested. Cartridges must be packed in a strong outside container made of wood, metal or fibreboard, protected against shock and secured against movement inside the container. Quantity not exceeding 5 kg per pas- senger. (All are for sporting purpose).
Archery equipment No No Yes Yes Must be requested as XBAG. No (Dimensions, weight and type of ıtem must be advised. Not permit- ted over 32 kg per each piece.)
Bike No No Yes Yes Must be requested. Dimensions, No weight must be advised. Bike - Tandem No No Yes Yes Bulk baggage Yes Yes Yes Yes Must be requested as XBAG. No (Dimensions, weight and type of ıtem must be advised. Not permit- ted over 32 kg per each piece.)
Cabin baggage in seat No No Yes Yes * Must be requested 1 piece allowed, No. Must be restrained in seat. maximum size 50 x 50 x 67, maximum weight 75 kg. No size and weight restriction for musical instruments. Contrabass is not allowed in cabin.
Firearms Yes Yes Yes Yes Must be requested, only hunting Yes weapons.
Fishing equipment Yes Yes Yes Yes No Must be requested as XBAG. Golf equipment No (First piece No (First piece free Yes Yes (Dimensions, weight and type free of charge) of charge) of ıtem must be advised. Not permit- ted over 32 kg per each piece.) Hang gliders No No Yes Yes
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TK continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Kayaks No No Yes Yes Must be requested as XBAG. (Dimensions, No weight and type of ıtem must be advised. Kite No No Yes Yes Not permitted over 32 kg per each piece.) SPECIAL CHECKED BAGGAGE CHECKED SPECIAL Pets as Checked No No Yes Yes Must be requested. DOG and CAT only. Yes Baggage (AVIH) Dimensions of container, total weight and kind of animal must be advised. Pets in Cabin No No Yes Yes Must be requested. DOG and CAT only. Yes 1 same species animal per cabin class allowed on type of Airbus aircraft. On other equipment only one animal is accepted. Dimension of the box should be 46x35x23 cm. Scuba Equipment No No Yes Yes Must be requested as XBAG. (Dimensions, No. Tank must be empty weight and type of ıtem must be advised. Not permitted over 32 kg per each piece.) Service Animals Free of charge Free of charge Yes Yes Must be requested. Seeying-eye & Hearing- No eye dog have to be requested as PETC . Service animals are accepted free of charge. Skis / Snowboard Yes (ONE PIECE) Yes (ONE PIECE) Yes Yes Yes Must be requested as XBAG. (Dimensions, Small Surfboard less No No Yes Yes weight and type of ıtem must be advised. No than 2 m / Wakeboard Not permitted over 32 kg per each piece.) Surfboard/Windsurfer No No Yes Yes No Wet Cell Batteries Not accepted due Not accepted due Not accepted Not accepted Not accepted due to safety to safety reasons. to safety reasons. due to safety due to safety Not accepted due to safety reasons. reasons. reasons. reasons.
Wheelchair non powered Free of charge Free of charge Yes Yes No Must be requested Wheelchair with Dry Free of charge Free of charge Yes Yes Yes Cell Batteries
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United (UA)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Ammunition Yes 1 Yes Yes Yes WEAP Yes, restrictions apply/country acceptance require- ments apply
Archery equipment Yes 1 Yes Yes No NA Yes Bike No Yes, wholly within Yes Yes, if BIKE No for international; strongly recommended; aircraft Europe international limitations for UAX
Bike - Tandem No Yes, wholly within No NA NA No for international; strongly recommended; aircraft Europe limitations for UAX
Bulk baggage NA NA NA NA NA NA Cabin baggage in seat No NA Yes No N/A No, must be restrained in seat. Extra seat must be purchased to final destination.
Firearms Yes 1 Yes Yes Yes WEAP Yes, restrictions apply/country acceptance require- ments apply
Fishing equipment Yes 1 Yes Yes No NA Yes Golf equipment Yes 1 Yes Yes No NA Yes Hang gliders No No No NA NA Yes, Aircraft restrictions apply Kayaks No No No NA NA Yes, Aircraft restrictions apply Kite No No No NA NA Treated as hang glider Pets as Checked No No No Yes AVIH Yes, Aircraft restrictions/country acceptance require- Baggage (AVIH) ments apply Pets in Cabin No No Yes Yes PETC Yes, restrictions apply/country acceptance require- ments apply
Scuba Equipment No No Yes No No Restrictions apply
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UA continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Weight Concept Service Animals Yes Yes Yes Yes PETC or AVIH, No, country acceptance requirements apply PNR should reflect service SPECIAL CHECKED BAGGAGE CHECKED SPECIAL animal
Skis / Snowboard Yes 1 Yes Yes No NA Yes Small Surfboard less Yes 1 Yes Yes No NA No than 2 m / Wakeboard Surfboard/Windsurfer No No Yes Yes SPEQ No, Aircraft restrictions apply Wet Cell Batteries Yes Yes Yes Yes Applicable code Yes to identify customer
Wheelchair non Yes Yes Yes Yes Applicable code No powered to identify customer
Wheelchair with Dry Yes Yes Yes Yes Applicable code Yes, Aircraft and other restrictions Cell Batteries to identify customer
1 Bag fees apply to/from certain destinations; exceptions apply. Please check with carrier for more information.
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US Airways (US)
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Ammunition Yes Yes No WEAP Yes, restrictions apply/country acceptance require- ments apply
Archery equipment Yes Yes No Must be packed in a case or container of sufficient strength to protect the bows and quiver with arrows from accidental damage.
Bike Yes ($100 flat fee applies) Yes Yes BIKE Hard-cased bicycle container limited release required Bike - Tandem not accepted NA Bulk baggage Checked as cargo NA Cabin baggage in seat Yes Yes Yes CBBG Firearms Yes Yes Yes WEAP Yes, restrictions apply/country acceptance require- ments apply
Fishing equipment Yes Yes No Golf equipment Yes Yes No Golf equipment should be enclosed with a cover to prevent loss of contents.
Hang gliders not accepted NA Kayaks Yes ($100 flat fee applies) Yes No If the kayak or canoe is packaged in a hard-shelled case specifically designed for shipping, a standard bag tag can be used. For all other packaging, a limited release tag must be signed by the customer. Aircraft restrictions apply.
Kite not accepted Pets as Checked not accepted Baggage (AVIH) Pets in Cabin Yes, restrictions Yes Yes PETC apply/country acceptance requirements apply
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US continued
Within free baggage allowance Interline- SSR SSR Packaging Items able required item required Piece Concept Scuba Equipment Yes ($100 flat fee applies) Yes No Scuba diving equipment with tank(s) is accepted for a fee of $100. Scuba diving equipment without tanks – scuba regulator, tank harness and pressure gauge, SPECIAL CHECKED BAGGAGE CHECKED SPECIAL charged the applicable checked bag fee. If over 50lbs/62 inches it will be subject to the oversize.
Service Animals Yes, restrictions Yes Yes DEAF – Deaf psgr with apply/country acceptance hearing ear animal; requirements apply BLND – Blind psgr with seeing eye animal; OTHS – Blind and deaf psgr with guide animal; OTHS – OFFICIAL with search and rescue dog; OTHS – OFFICIAL W/EXPLOSIVE
Skis / Snowboard Yes Yes The passenger must provide acceptable packaging for the ski equipment such as fiberglass or cloth bag to protect the ski equipment & to prevent damage to other bags. If the ski equipment is not properly pro- tected, the customer assumes all risk of damage.
Small Surfboard less Yes Yes No When packaging a surfboard, keels and/or kedges than 2 m / Wakeboard must be removed or crated in such a manner so as to prevent damage to other baggage. The customer must sign a limited release bag tag.
Surfboard/Windsurfer Yes ($100 flat fee applies) Yes No Wet Cell Batteries Yes Yes Yes WCHR/S/C as applicable separate battery transportation box Wheelchair non powered Yes Yes Yes WCHR/S/C as applicable Wheelchair with Dry Yes Yes Yes WCHR/S/C as applicable Cell Batteries
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CARRY-ON BAGGAGE POLICY
Size Carry-on baggage maximum dimensions are 23 x 40 x 55 cm. Note: CA, JP, FM, LX allow 20 x 40 x 55 cm. JK allows 25 x 40 x 50. TG allows 25 x 45 x 56 cm.
Pieces 2 / 2 / 1 Policy*: 1 2 pieces for First Class 2 pieces for Business Class 1 piece for Economy Class
The 2/2/1 policy applies to Intercontinental flights and Domestic flights connecting to Intercontinental flights. Intercontinental refers to travel between Europe, Asia, North America, South America, Australia, New Zealand and Africa. Some carriers may use “International”; nonetheless, the policy is the same. Please note that certain airports limit carry-on to one piece regardless of class of travel.
Weight Weight policy has not been harmonised, please check individual carrier restrictions.
* 2 /2 / 1 policy applies except where restricted by government regulations * For certain flights operated by small size aircraft, restrictions may apply. * For flights to/from/within the U.S., only 1 carry-on and a personal item are allowed, due to government regulations. 1 AC allows 2 pieces: 1 standard article plus 1 personal article with max. dimensions 16x33x43cm, weight 10 kg
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IRREGULAR OPERATIONS HANDLING
When a flight is delayed, cancelled or rerouted, special guidelines and procedures have been created for re-booking and notification to the passengers and onward Star Alliance member carriers. Special rules and exceptions apply for EU carriers and non-EU carriers operating from the EU.
Communication to the Customer For all disrupted services, communication to customers must be provided immediately when known, and not later than scheduled boarding time with updates every 15 minutes or as appropriate.
Communication between Star Alliance Member Carriers A common SITA address, K9, at all stations is available to send messages regarding customer disservice or intra-airline information for action by a Customer Service staff member. This may include information regarding customers with new connections due to the delay.
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Star Alliance Telex Format A common template has been developed for transmittal of customer messages/ information. See below.
Y. QK JFKK9UA .NRTK9NH ############################################################### VERY IMPORTANT / STAR ALLIANCE PASSENGER SERVICE REQUEST ############################################################### FROM: AGENT SUZUKI / KIXKINH / ALL NIPPON AIRWAYS RE: REBOOKING REQUEST FOR DISRUPTED FLIGHT FLT NO: NH0153 / DATE: 02SEP99 / SECTOR: KIX-BKK DEP: 14:55L (LOCAL TIME) / ARR: 23:45L (LOCAL TIME) PAX NAME: KUROKI/TOSHIHIDEMR NOGUCHI/HIROMR KATO /TOMASITOMR TTL NBR OF PAX: 3 PAX INFO: ATTN UA - NH0153 CLD NRTJFK STP PSGR PRO ON NH0983 NOW MSCNX JFK TO ORD STP PLS REBOOK ON NEXT AVAILABLE FLIGHT STP BAG TAG DETAILS NH000000000
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Amenities – Controllable* In the event of a controllable delay, Star Alliance member carriers will provide amenities such as accommodation, refreshment, meals and transportation for customers, as appropriate.
IRREGULAR OPERATIONS HANDLING OPERATIONS IRREGULAR Amenities – Uncontrollable * In the event of an uncontrollable delay, Star Alliance member carriers will provide amenities to Premium Customers (First, Business and Star Alliance Gold) travelling on an Intercontinental journey including connection to/from domestic services.
Intercontinental refers to travel between Europe, Asia, North America, South America, Australia, New Zealand and Africa. A connection is defined as one that does not exceed 24 hours.
Some carriers apply amenities provision to international journeys. Please check procedures manual. * Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU.
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Rebooking The policies apply in all irregularity situations. When a customer’s travel plan is disrupted due to a flight irregularity and rebooking is required, the following procedures apply to all Star Alliance member carriers. Alternate transportation may apply when no flights are available on the same day or protection is not acceptable to the customer.
The policies apply to all customers with confirmed reservations and those who have been accepted on the flight.
Rebooking shall be done wherever an irregularity takes place, everything else is an exceptional case.
If no common reservations system exists, make same-day rebooking on another airline by phone in order to avoid the risk that bookings may be rejected later.
Onward Carriage Provide onward carriage with the least possible delay to the destination shown on the ticket(s). Note: NZ: provided onward tickets are on the same ticket or issued in-conjunction.
Same Rated Routing* Rebook on the same rated routing whenever possible. *Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU.
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Carrier Order Rebook in the following carrier order, depending on frequency of flights and the customer’s best interest: • Own airline • Star Alliance member airline IRREGULAR OPERATIONS HANDLING OPERATIONS IRREGULAR • Non-Star Alliance member airline (OAL)
Passport or Visa Identify any passport or visa constraints that would affect rebooking customers via alternate routing.
Same Booking Class Rebook in the same booking class whenever possible.
Higher Cabin Class If booking in a higher cabin class is required, preference must be given to Star Alliance Gold and full-fare customers.
Rebooking in a higher cabin class on another Star Alliance carrier or another airline is only permitted with prior approval of the new receiving carrier. Additional cost may apply.
Standby Previously inconvenienced customers that receive standby status should receive special priority.
Alternate Transportation Alternate transportation, such as taxi, train or bus will be provided on request or when no alternate flights are available.
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INTERLINE E-TICKETING FAQ - AIRPORTS
Missing Documents
Q: What do I do if the present credit card indicator (fraud indicator) has been set and the passenger can’t produce the credit card used to purchase the ticket? A: If the passenger can’t produce the credit card used to purchase the interline e-ticket, he/she is required to purchase a new ticket. Alternatively, the original issuing carrier may be contacted for authorisation.
Missing Data
Q: What do I do if I can’t find the interline e-ticket coupon? A: Get as much information about the journey as you can from the passenger. Use this information to search for the e-ticket using alternative search criteria. If you still can’t find it, call your help desk.
Q: What do I do if I can find the PNR but not the ticket? A: Get as much information about the journey as you can from the passenger. Use this information to search for the e-ticket using alternative search criteria. If you still can’t find it, call your help desk.
Q: What do I do if I can find neither the PNR nor the ticket? A: Get as much information about the journey as you can from the passenger. Use this information to search for the e-ticket using alternative search criteria. If you still can’t find it, call your help desk.
Q: What do I do if I can’t get control of the interline e-ticket coupon? A: Call your help desk. 134 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 135
Irregular Operations
Q: How do I handle an IRROP situation when the operating flight has been cancelled? A: According to individual carrier processes.
Q: How do I handle an IRROP situation when another operating flight has been cancelled and a passenger is coming to me? A: According to individual carrier processes.
Q: How do I handle re-routes? A: According to individual carrier processes.
Modifications
Q: Is there a help desk number in case of problems? A: Each carrier has its own help desk. Airport agents are to call their own internal help desk.
Q: What do I have to do if I have to make a name correction in the PNR? A: Contact airline ticket office or help desk.
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LOUNGE ACCESS
International First Class Customers Customers have access to International First Class* and/or any Star Alliance member carriers’ owned lounges. • Customer must present a boarding card for the same day travel in international First Class on a Star Alliance member carrier flight • Customer must be departing from the local airport in International First Class • Customer must be a revenue customer • Customer is entitled to one guest
International Business Class Customers Customers have access to any Star Alliance member carriers’ own Business Class lounges. • Customer must present a boarding card for the same day travel in international Business Class on a Star Alliance member carrier flight • Customer must be departing from the local airport in International Business Class • Customer must be a revenue customer • Customer is not entitled to any guests
Domestic First Class Some Star Alliance member carriers offer lounge access to customers travelling in Domestic First Class. • Where Domestic First Class-level lounges are offered, customers must present a boarding card for same day travel in Domestic First Class on a Star Alliance member carrier flight • Customer must be departing from the local airport in Domestic First Class • Customer must be a revenue customer • Customer is entitled to one guest
*Except LH HON/First Class Lounges in FRA/MUC, LX HON/First Class Lounges in ZRH/GVA, OS HON/First Class Lounges in VIE, TG Spa Lounge in BKK. 136 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 137
Domestic Business Class Some Star Alliance member carriers offer lounge access to customers travelling in Domestic Business Class. • Where Domestic Business Class-level lounges are offered, customers must present a boarding card for same day travel in Domestic Business Class on a Star Alliance member carrier flight • Customer must be departing from the local airport in Domestic Business Class • Customer must be a revenue customer • Customer is not entitled to any guests
Star Alliance Gold (SAG) Customers Travelling in Any Class Customers have access to any Star Alliance member carriers’ owned lounges with the Star Alliance Gold logo at the entrance. • Customer must present a valid frequent flyer programme SAG-level card • Customer must also present a boarding card for a same day Star Alliance member carrier flight departing from the local airport • Customer is entitled to one guest • CO, UA and US SAG customers can only access the Continental Airlines Presidents Clubs, Red Carpet Clubs and US Airways Clubs within the U.S. when travelling in conjunction with a Star Alliance member carrier international flight
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Paid Lounge Membership Customers Eligible Paid Lounge Membership customers have access to any Star Alliance member carriers’ owned Business Class lounges. • Eligible Paid Lounge Membership customers include members of Continental Airlines Presidents Club, United Airlines Red Carpet Club, US Airways Club and Air Canada Maple Leaf Club – Worldwide. • Customer must present a valid, eligible Paid Lounge Membership card • Customer must also present a boarding card for a same day Star Alliance member carrier flight departing from the local airport • Customer is entitled to one guest Note: UA Red Carpet Club Cards will display the Star Alliance Lounge logo by 2010
Type of Eligible Customers • International First Class customers: Customers travelling in International First Class on a Star Alliance flight; • International Business Class customers: Customers travelling in International Business Class on a Star Alliance flight; • Domestic First Class customers: Customers travelling in Domestic First Class on a Star Alliance flight; • Domestic Business Class customers: Customers travelling in Domestic Business Class on a Star Alliance flight; • Star Alliance Gold customers: Customers holding a valid frequent flyer programme Star Alliance Gold level card; • Eligible Paid Lounge Membership customers: Some of the Star Alliance member carriers have Paid Lounge Membership programmes included in the Star Alliance Lounge Access Policy. These include members of United Airlines Red Carpet Club, US Airways Club – Star Alliance Lounge upgrade, Air Canada Maple Leaf Club - Worldwide, and Continental Airlines Presidents Club.
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LOUNGE ACCESS LOUNGE • Eligible Guests: International First, Star Alliance Gold and Eligible Paid Lounge Membership customers are entitled to one guest. • The guest must enter the designated lounge with the eligible customer. • The guest must also present a boarding card for any same day Star Alliance flight departing from the local airport.
Others Star Alliance flight: Flights on an aircraft branded or operated by a Star Alliance member carrier. Codeshare flights or flights marketed by a member carrier but operated by a non-Star Alliance member carrier are not included; Boarding card for Star Alliance flight: Boarding card must display the two-letter code for a Star Alliance member carrier operated flight departing from that airport. Boarding cards for marketing or codeshare flights operated by non- member carriers are not included; Infants: Infants of eligible customers should be provided with lounge access without limit to the number of infants accompanying an eligible customer. Infants do not count as guests. There is no cross charging for infants. An infant is defined by IATA as a child under two years of age; Revenue ticket/customer: All customers excluding airline staff. Customers travelling on discounted fares, frequent flyer award tickets or upgrades are considered revenue customers and are included as revenue customers. Airline employees flying on free or service charge tickets, or Industry Discount (e.g., ID50, ID75, ID90) tickets are not consid- ered revenue customers; Same day travel: Eligible travel occurring within 24 hours of the first eligible scheduled departure time; Lounge Capacity: Some lounges are capacity restricted. All eligible customers will be given equal access to these lounges based on the availability of seating, including guests.
139 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 140 LOUNGE ACCESS Contract Lounges SAG customers have access to third-party Contract Lounges contracted by the Star Alliance member carrier on which the customer is travelling. • Customer must present a valid frequent flyer programme SAG-level card • Customer must also present a boarding card for a same day Star Alliance member carrier flight departing from that local airport having a contract with the third-party lounge • Customer is entitled to one guest. Guest must be departing on the same day and same carrier • Paid Lounge Membership customers are not entitled to use any contract lounges.
Star Alliance Branded Lounges Access policy for Star Alliance branded lounges is the same as for the member carriers’ owned lounges. Prerequisite for access is that the individual member carrier has signed an agreement with the assigned operator.
Lounge Network The Star Alliance network offers Star Alliance Gold customers access to more than 980 airport lounges worldwide, owned, operated or contracted by a Star Alliance member carrier.
Star Alliance Gold Signs Star Alliance Gold signs have been placed at all Star Alliance Gold Lounge entrances.
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LOUNGE ACCESS CHART
Boarding Pass Access Card Access
International International Domestic Domestic AC Maple CO United US First Class Business First Business Star Alliance Leaf Club – Presidents Red Airways Class Class Class Gold (SAG) Worldwide Club Carpet Club Club Aegean Club Lounge ✔✔- ✔✔ ✔ ✔ ✔✔ Maple Leaf Lounge ✔✔- ✔✔ ✔ ✔ ✔✔ Air China Lounge (First Class) ✔ - ✔ ------Air China Lounge (Business Class) ✔✔✔✔✔✔✔✔✔ International Lounge ✔✔- - ✔ ✔ ✔ ✔✔ Koru Club Lounge ✔✔- ✔✔ ✔ ✔ ✔✔ ANA Suite Lounge ✔ ------signet ✔ - - - ✔ - - - - ANA Lounge ✔✔✔- ✔✔5 ✔5 ✔5 ✔5 CLUB ANA Lounge ✔✔--✔ ✔ ✔ ✔✔ Asiana Lounge (First Class) ✔ ------Asiana Lounge (Business Class) ✔✔--✔ ✔ ✔ ✔✔ Asiana Lounge (Domestic) ----✔ ✔ ✔ ✔✔ HON Circle Lounge ✔4 ------Senator Lounge ✔ - - - ✔ - - - - Business Lounge ✔✔- ✔✔ ✔ ✔ ✔✔ diamond club lounge ✔ - - - ✔ - - - - business lounge ✔✔- ✔✔ ✔ ✔ ✔✔ Brussels Business Lounge ✔✔--✔ ✔ ✔ ✔✔ Brussels SUNRISE Lounge ✔✔--✔ ✔ ✔ ✔✔
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Boarding Pass Access Card Access
International International Domestic Domestic AC Maple CO United US First Class Business First Business Star Alliance Leaf Club – Presidents Red Airways Class Class Class Gold (SAG) Worldwide Club Carpet Club Club Continental Airlines Presidents Club ✔✔--✔ 1 ✔ ✔ ✔✔ EGYPTAIR First Lounge ✔ ------EGYPTAIR Business Lounge ✔✔- ✔ ✔ ✔ ✔ ✔ ✔ First Class Lounge ✔4 ------Senator Lounge ✔ - - - ✔ - - - - Business Lounge ✔✔- ✔✔ ✔ ✔ ✔✔ Scandinavian Lounge ✔ - - - ✔ - - -- Business Lounge ✔✔- - ✔ ✔ ✔ ✔✔ Shanghai Airline Lounge (First Cl.) ✔ - ✔ ------Shanghai Airline Lounge ✔✔✔- ✔ ✔ ✔ ✔✔ (Business Class) Silver Kris Lounge (First) ✔ ------Silver Kris Lounge (Business) ✔✔--✔except SIN ✔except SIN ✔except SIN ✔except SIN ✔except SIN SIA Premier Lounge ✔✔- - ✔ ✔ ✔ ✔✔ Cyad First Class Lounge ✔ ------Baobab Premium Lounge ✔✔- ✔✔ ✔ ✔ ✔✔ Spanair VIP Lounge ✔✔- ✔✔ ✔ ✔ ✔✔ SWISS First Class Lounge ✔4 ------Senator Lounge ✔ - --✔ - - -- SWISS Business Lounge ✔✔ - ✔✔ ✔ ✔ ✔✔ 143 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 144
Boarding Pass Access Card Access
International International Domestic Domestic AC Maple CO United US LOUNGE ACCESS CHART First Class Business First Business Star Alliance Leaf Club – Presidents Red Airways Class Class Class Gold (SAG) Worldwide Club Carpet Club Club
Domestic Lounges ✔✔ - - ✔ ✔ ✔ ✔✔ International First Class Lounge ✔ ------International Business Cl. Lounge ✔✔ - - ✔ ✔ ✔ ✔✔ TAP Premium Lounge ✔✔- ✔✔ ✔ ✔ ✔✔ Royal First Lounge ✔4 ------Royal Silk Lounge ✔✔- ✔✔ ✔ ✔ ✔✔ Royal Orchid Lounge ✔✔- ✔✔ ✔ ✔ ✔✔ Business Lounge ✔✔- ✔✔ ✔ ✔ ✔✔ United First International Lounge ✔ ------United Red Carpet Club ✔✔- - ✔1 ✔ ✔ ✔✔3 US Airways Club ✔✔- - ✔1 ✔ ✔✔2 ✔ Envoy Lounge ✔✔--✔ - ✔ -- Star Alliance Lounge (First Class) ✔ ------Star Alliance Lounge (Business Cl.) ✔✔- - ✔ ✔ ✔ ✔✔ 1 CO, UA and US SAG customers may only access the Presidents Clubs, Red Carpet Clubs and US Airways Clubs when travelling in conjunction with a Star Alliance International flight. 2 UA Red Carpet Club members may only access US Airways Clubs when presenting a valid RCC card and a same day departing boarding card for a US operated flight, or when departing on an international Star Alliance member carrier operated flight. 3 US Airways Club members may only access UA Red Carpet Clubs when presenting a valid USC card with the UA or Star Alliance logo and a same day departing boarding card for a UA operated flight, or when departing on an international Star Alliance member carrier operated flight. 4 Except HON/First Class Lounges in FRA/MUC for LH and ZRH/GVA for LX and VIE for OS; BKK TG Spa Lounge. 5 NRT International Departure Lounge only. Note: Adria Airways, Blue1, Croatia Airlines and LOT provide contract lounges only. 144 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 145 145 LOUNGES DESTINATIONS WITH
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DESTINATIONS WITH LOUNGES
This section provides a quick reference to key destination information for customers. The destinations listed are where each airport has at least one of these facilities: Gold Lounge or First Class Lounge.
For each city, you will find which carrier has a Star Alliance Gold Lounge, or which carrier has a First Class lounge. The two-letter carrier code in “gold” type is the owner of a Star Alliance Gold Lounge.
First Class Lounge C City Airport Code STAR ALLIANCE Country Airport Name
Chicago ORD LX, SK, UA UA United States Chicago O’Hare Intl.
For example, at Chicago O’Hare International Airport: LX, SK and UA operate Star Alliance Gold Lounges. UA also operates a First Class Lounge. Please refer to Lounge Access policies.
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First Class Lounge City Airport Code A-B Country Airport Name STAR ALLIANCE
Adana ADA TK Turkey Adana, Turkey Adelaide ADL SQ Australia Adelaide Airport Amsterdam AMS SQ Netherlands Schiphol Ankara ESB TK Turkey Ankara (Esenboga),˘ Turkey Antalya AYT TK Turkey Antalya, Turkey Athens ATH A3, LH Greece Eleftherios Venizelos Airport Atlanta ATL CO, LH United States William B. Hartsfield Atlanta Intl. Airport Auckland AKL NZ New Zealand Auckland International Airport Austin AUS CO United States Austin-Bergstrom Intl. Airport, TX Avarua RAR NZ Cook Islands Rarotonga International Airport Bangkok BKK SQ, TG TG Thailand Suvarnabhumi International Airport Barcelona BCN JK Spain Barcelona Airport DESTINATIONS WITH LOUNGES DESTINATIONS 147 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 148
First Class City Airport Code Lounge B - C Country Airport Name STAR ALLIANCE
Basel BSL LX Switzerland Basel / Mulhouse EuroAirport Beijing PEK CA CA China Beijing Capital International Airport Belfast BHD BD United Kingdom Belfast City Airport Berlin TXL LH Germany Tegel Airport Bilbao BIO JK Spain Bilbao Sondica Airport Boston BOS CO, LH, UA, United States Logan International Airport US Bremen BRE LH Germany Bremen Nieuenland Airport Brisbane BNE NZ, SQ Australia Brisbane International Airport Brussels BRU BD, SK, SN Belgium Brussels National (Zaventem) Airport Buenos Aires EZE UA Argentina Ministro Pistarini Buffalo BUF US United States Greater Buffalo International Airport Cairo CAI MS MS Egypt Cairo (Cairo International Airport), Egypt
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First Class City Airport Code Lounge C Country Airport Name STAR ALLIANCE
Calgary YYC AC Canada Calgary International Airport Cape Town CPT SA South Africa Cape Town (D.F. Malan) Intl. Airport Charlotte CLT US United States Charlotte Douglas International Airport Cheju CJU OZ South Korea Cheju International Airport Chengdu CTU CA China Chengdu Airport Chiang Mai CNX TG Thailand Chiang Mai International Airport Chiang Rai CEI TG Thailand Chiang Rai International Airport Chicago ORD LX, SK, UA UA United States Chicago O’Hare International Airport Christchurch CHC NZ New Zealand Christchurch International Airport Cleveland CLE CO United States Cleveland, OH (Cleveland-Hopkins Intl. Airport) Cologne CGN LH Germany Cologne Konrad Adenauer Airport Copenhagen CPH SK Denmark Copenhagen, Denmark
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First Class City Airport Code Lounge D - E Country Airport Name STAR ALLIANCE
Dalaman DLM TK Turkey Dalaman, Turkey Dallas DFW CO United States Dallas Fort Worth International Airport Denver DEN CO, UA United States Denver Stapleton International Airport Detroit DTW LH United States Detroit Metropolitan Wayne County Airport Dhaka DAC TG Bangladesh Zia International Airport Dresden DRS LH Germany Dresden Airport Dubai DXB LH United Arab Emirates Dubai International Airport Dublin DUB BD Ireland Dublin Airport Dunedin DUD NZ New Zealand Dunedin Airport Durban DUR SA South Africa Durban (Louis Botha), South Africa Dusseldorf DUS LH Germany Dusseldorf Airport East London ELS SA South Africa East London, South Africa
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First Class City Airport Code Lounge Country Airport Name E - G STAR ALLIANCE
Edinburgh EDI BD United Kingdom Edinburgh Turnhouse Airport Edmonton YEG AC Canada Edmonton International Airport Florianopolis FLN JJ Brazil Florianopolis, SC Fort Lauderdale FLL CO United States Fort Lauderdale, FL (Fort Lauderdale/ Hollywood International Airport) Frankfurt FRA LH LH Germany Frankfurt Rhein-Main International Airport Fukuoka FUK NH Japan Fukuoka Itazuke Funchal FNC TP Portugal Funchal (Madeira) Airport Gaziantep GZT TK Turkey Gaziantep, Turkey Geneva GVA LX Switzerland Geneve Cointrin Airport Glasgow GLA BD United Kingdom Glasgow Abbotsichn International Airport Gothenburg GOT SK Sweden Gothenburg Landvetter Airport Greensboro/High Point GSO US United States Piedmont Triad International Airport
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First Class City Airport Code Lounge G - H Country Airport Name STAR ALLIANCE
Guam GUM CO Guam Guam Airport Halifax YHZ AC Canada Halifax International Airport Hamburg HAM LH Germany Hamburg Fuhlsbuttel Airport Hamilton HLZ NZ New Zealand Hamilton Airport Hannover HAJ LH Germany Langenhagen International Airport Harare HRE SA Zimbabwe Harare, Zimbabwe Hartford/Springfield BDL US United States Bradley International Airport Hat Yai HDY TG Thailand Hat Yai Songkhia Airport Helsinki HEL SK Finland Helsinki Vantaa International Airport Hiroshima HIJ NH Japan Hiroshima Airport Hohhot HET CA China Hohhot Airport Hong Kong HKG SQ, TG, UA SQ, TG, UA China Hong Kong International Airport
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First Class City Airport Code Lounge Country Airport Name H - K STAR ALLIANCE
Honolulu HNL CO, UA United States Honolulu International Airport Houston IAH CO, LH United States Houston Intercontinental Airport Invercargill IVC NZ New Zealand Invercargill Airport Istanbul IST TK Turkey Ataturk / Yesilkov International Airport Izmir ADB TK Turkey Izmir (Adnan Menderes), Turkey Johannesburg JNB SA SA South Africa OR Tambo International Airport Kagoshima KOJ NH Japan Kagoshima Airport Kathmandu KTM TG Nepal Tribhuvan International Airport Khon Kaen KKC TG Thailand Khon Kaen International Airport Komatsu KMQ NH Japan Komatsu Airport Krabi Airport KBV TG Thailand Krabi Kuala Lumpur KUL SQ, TG Malaysia Kuala Lumpur Subang International Airport
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First Class City Airport Code Lounge K - M Country Airport Name STAR ALLIANCE
Kwangiu Airport KWJ OZ South Korea Kwangju, South Korea Las Vegas LAS CO, US United States McCarran International Airport Leipzig LEJ LH Germany Leipzig / Halle Schkeuditz Airport Lisbon LIS TP Portugal Aeroporto da Portela de Sacavem London LHR AC, BD, SQ
United Kingdom London Heathrow Airport STAR ALLIANCE SK, SQ STAR ALLIANCE Los Angeles LAX AC, CO, UA
United States Los Angeles International Airport STAR ALLIANCE NZ, UA, US STAR ALLIANCE Lusaka LUN SA Zambia Lusaka (Lusaka International Airport), Zambia Madrid MAD JK Spain Madrid Barajas Manchester MAN BD United Kingdom Manchester Ringway International Airport Manila MNL TG SQ Philippines Ninoy Aquino International Airport Matsuyama MYJ NH Japan Matsuyama Airport Melbourne MEL NZ, SQ, UA SQ Australia Tullamarine International Airport
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First Class City Airport Code Lounge Country Airport Name M - N STAR ALLIANCE
Mexico MEX UA Mexico Aeropuerto Internacional Benito Juarez Milan MXP LH Italy Milan Malpensa Airport Milas-Bodrum BJV TK Turkey Milas-Bodrum Airport Montreal YUL AC Canada P. E. Trudeau International Airport Mumbai (Bombay) BOM LH India Mumbai Sahar (Santa Cruz) Intl. Airport Munich MUC LH Germany Munich Franz Josef Strauss Nadi NAN NZ Fiji Nadi International Airport Nagoya NGO NH
Japan Nagoya Komaki International Airport STAR ALLIANCE STAR ALLIANCE Napier / Hastings NPE NZ New Zealand Napier Airport Nelson NSN NZ New Zealand Nelson Airport New Plymouth NPL NZ New Zealand New Plymouth Airport New York JFK LH, LX, UA LX, UA United States John F. Kennedy International Airport
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First Class City Airport Code Lounge N - P Country Airport Name STAR ALLIANCE
New York LGA CO, UA, US United States La Guardia Airport Newark EWR CO, LH, SK, United States Newark Liberty International Airport UA Nuremberg NUE LH Germany Nuremberg Airport Okinawa OKA NH Japan Okinawa Naha Field Orange County SNA UA United States John Wayne Airport Orlando MCO UA United States Orlando International Airport Osaka KIX NH, TG, UA Japan Osaka Kansai International Airport Osaka ITM NH Japan Osaka Itami Airport Oslo OSL SK Norway Oslo Gardemoen Airport Ottawa YOW AC Canada Macdonald-Cartier International Airport Palmerston North PMR NZ New Zealand Palmerston North Airport Panama City PTY CO Panama Panama City Airport (General Omar Torrijos Herrara)
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First Class City Airport Code Lounge Country Airport Name P STAR ALLIANCE
Paris CDG AC, LH,
France Charles de Gaulle STAR ALLIANCE SK, UA STAR ALLIANCE Penang PEN SQ Malaysia Penang International Airport Perth PER SQ Australia Perth International Airport Philadelphia PHL UA, US United States Philadelphia International Airport Phitsanulok PHS TG Thailand Phitsanulok Airport Phnom Penh PNH TG Cambodia Phnom Penh (Pochentong), Cambodia Phoenix PHX UA, US United States Phoenix Sky Harbor International Airport Phuket HKT TG Thailand Phuket International Airport Pittsburgh PIT US United States Pittsburgh International Airport Port Elizabeth PLZ SA South Africa Port Elizabeth, South Africa Portland PDX UA United States Portland International Airport Porto Alegre POA JJ Brazil Porto Alegre, RS (Salgado Filho)
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First Class City Airport Code Lounge P - S Country Airport Name STAR ALLIANCE
Pusan PUS OZ South Korea Pusan Kimhae International Airport Queenstown ZQN NZ New Zealand Queenstown International Airport Raleigh-Durham RDU US United States Raleigh Durham International Airport Recife REC JJ Brazil Recife, PE (Guararapes) Regina YQR AC Canada Regina Airport Rio de Janeiro GIG JJ JJ Brazil Rio de Janeiro, RJ (Aerop. Intern. Galeao) Rio de Janeiro SDU JJ Brazil Rio de Janeiro, RJ (Aerop. Santos Dumont) Salvador SSA JJ Brazil Salvador, BA (Dois de Julho), Brazil San Antonio SAT CO United States San Antonio, TX (San Antonio Intel. Airport) San Diego SAN UA United States San Diego Intl. Airport - Lindbergh Field San Francisco SFO CO, SQ, UA UA United States San Francisco International Airport Sao Paulo GRU JJ, UA JJ Brazil Aeroporto Internacional Guarulhos
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First Class City Airport Code Lounge Country Airport Name S STAR ALLIANCE
Sapporo CTS NH Japan New Chitose (Sapporo) Airport Seattle SEA CO, UA United States Seattle Tacoma International Airport Sendai SDJ NH Japan Sendai Airport Seoul ICN OZ OZ South Korea Seoul Incheon International Airport Seoul GMP OZ South Korea Seoul Gimpo International Airport Shanghai PVG FM FM China Shanghai Pudong International Singapore SIN SQ, TG SQ Singapore Singapore Changi International Airport St. John’s YYT AC Canada St. John’s Nfld Airport Stockholm ARN SK Sweden Stockholm Arlanda Airport Stuttgart STR LH Germany Stuttgart Echterdingen Surat Thani URT TG Thailand Surat Thani Airport Sydney SYD NZ, SQ SQ Australia Sydney Kingsford Smith Airport
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First Class City Airport Code Lounge T - V Country Airport Name STAR ALLIANCE
Taegu TAE OZ South Korea Taegu Airport Taipei TPE SQ, TG SQ Taiwan Chiang Kai Shek International Airport Tampa TPA US United States Tampa International Airport Tauranga TRG NZ New Zealand Tauranga City Airport Thessaloniki SKG A3 Greece Thessaloniki (Saloniki) Tianjin TSN CA China Tianjin (Zhangguizhuang), China Tokyo HND NH Japan Haneda Airport Tokyo NRT NH, UA NH, UA Japan Narita International Airport Toronto YYZ AC Canada Lester B. Pearson International Airport Trabzon TZX TK Turkey Trabzon (Trabzon Air Base), Turkey Ubon Ratchathni UBP TG Thailand Ubon Ratchatani Airport Vancouver YVR AC Canada Vancouver International Airport
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First Class City Airport Code Lounge Country Airport Name V-Z STAR ALLIANCE
Vienna VIE OS Austria Schwechat Airport Washington DCA CO, UA, US United States Washington National Airport Washington IAD LH, UA UA United States Washington Dulles International Airport Wellington WLG NZ New Zealand Wellington International Airport Winnipeg YWG AC Canada Winnipeg International Airport Zhenzhen SZX CA China Zhenzhen (Shenzhen), China Zurich ZRH LX LX Switzerland Zurich Kloten Airport
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MAPS STAR ALLIANCE
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AMS Pier G Pier E Pier F CO
STAR ALLIANCE GOLD
OU TD US TD 3 CO, OU, SQ, CK TK, UA, US TX
TK UA TD 2 LO CK TD Pier D TX JP, LH, LO, LX TD OS, SK, TP 1 JP KF LH LX
OS SK TP 1
Pier C
Pier B See last-page foldout for member logos and legend
Amsterdam, Netherlands Amsterdam, Schiphol Airport Amsterdam www.schiphol.nl Operating Carriers: CO | JP | LH | LO | LX | MS | OS | OU | SK | SQ | TK | TP | UA | US 164 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 165
ATH
B 14 - 17 B 12 - 13 B 10 - 11 B 8 - 9 B 6 - 7 B 4 - 5 B 3 B 1 - 2 A 1 - 2 A 3 - 4 A 5 - 6 A 7 - 8 A 9 - 11 A 12 - 13
A3 LX, MS, CA CO CK CK CK CK CK CK SQ, TG KF, LO, JP, LH, OS LX, SQ, CK SK, TK, US KF LO SK TX TX A3 TG, TK TX TX SN TX
12 34 CA TK LX A3 OS LH MS TG
SQ
See last-page foldout for member logos and legend
Operating Carriers: A3 | CA | CO | KF | LH | LO | LX | MS | OS | SK | SN | SQ | TG | TK | US Athens, Greece Airport Eleftherios Venizelos www.aia.gr 165 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 166
10 AKL 8 9 7
6 5
TD NZ, TG 4 3
2 1
Gate 16
CK NZ First & Business Class Gate 15
CK Domestic Transfer TX TX NZ NZ, TG CK SQ SQ
Terminal Entrance
See last-page foldout for member logos and legend
Auckland, New Zealand New Auckland, Airport International Auckland www.auckland-airport.co.nz Operating Carriers: NZ | SQ | TG 166 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 167
Concourse C Concourse E BKK C9 C10 C7 E9 E10
C8 E7 E8 C5 C6 E6 Level 3 C3 E5 Economy Transit Lounge (Free of charge) Level 3 C4 E3 E4 C1
C2 Concourse D E1 E2 F1 F3 F5 B2 B4 B6 D 1-D 8 (3RD FL) TD TD TD (3RD FL) (3RD FL) TX Concourse F
Concourse B Concourse NH, OZ, SQ, TG B5 B3 B1 F2 F4 F6
A B DG E FC H K L MJ N P R Q S T U W CA OZ International TX LH, LX, TX CA OS, UA TK UA
A1-A6 Main Entrance G1-G5
Concourse A Concourse G Domestic Level 2 MS TG Domestic Economy TG Group OZ, UA, NH TK CA LH, LX, OS TG Economy TG No Chk-Bag TG Internet Chk-in TG Prem./Economy SK, SQ Royal Orchid Premium Royal Orchid TG First and Business Intl. TG Business Dom. TG Gold Int./Dom. A B C D G H J K L M R Q S T U W
See last-page foldout for member logos and legend
Operating Carriers: CA | FM | LH | LX | MS | NH | OS | OZ | SK | SQ | TG | TK | UA Bangkok, Thailand Suvarnabhumi International Airport www.airportthai.co.th 167 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 168
BCN
Terminal 1 2nd Level
1st Level TD
2nd Level CK JK, JP, KF, OS, SK TX
JK, JP, KF, OS, SK, LO, SQ, TP, US TX A3, LH, LX, MS, OU, SN, SQ, TK, TP, US CO, LH, LX, MMS, OU, TK A3, AC, SN
See last-page foldout for member logos and legend
Barcelona, Spain Barcelona, Airport Barcelona www.aena.es Operating Carriers: A3 | AC | CO | KF | JK | JP | LH | LO | LX | MS | OS | OU | SK | SN | SQ | TK | TP | US 168 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 169
PEK CA L
Level 3 K CA J Domestic STAR ALLIANCE GOLD CA H International, First and Business
CA International, economy F
STAR ALLIANCE GOLD LH, NZ, SK, LH, SK TX E STAR ALLIANCE SQ, TG GOLD CO, NH, OS, CO, MS, NH, OS, Level 4 OZ, TK TX OZ, TK, UA D AC, CO B/F/C L C Level 2 Main Entrance K J TD H Level 3 CK F TD Level 2 E D TD C Terminal 3C Terminal 3E B A Domestic Gates International Gates SQ TK
Note: FM operates from Terminal 2 See last-page foldout for member logos and legend
Operating Carriers: AC | CA | CO | FM | LH | MS | NH | NZ | OS | OZ | SK | SQ | TG | TK | UA Beijing, China Beijing Capital International Airport www.bcia.com.cn 169 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 170
BOS
Terminal C
TX Terminal B TX UA
AC, US TX Terminal D CK
Terminal E
Terminal A CK
TX LH, LX
TX CK CO See last-page foldout for member logos and legend
Boston, USA Boston, Airport International Logan www.massport.com Operating Carriers: AC | CO | LH | LX | UA | US 170 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 171
BRU
TD Concourse A Concourse B Schengen Non-Schengen
TD
TP CO, JP SK, TP TK LH, LO MS, OS OU, US TK
8 9 10 TX TX TD LX JP, LH, MS, SN SN, UA A3, LX, SN OU, TP, TK Row 3 Row 1 Row 5 Row 7 Row 9 Row 4 Row 2 Row 6 Row 8 Row 10 JP LO OS TX TX TX TX SN Main Entrance CO SK, UA US
See last-page foldout for member logos and legend
Operating Carriers: A3 | CO | JP | LH | LO | LX | MS | OS | OU | SK | SN | TK | TP | UA | US Brussels, Belgium Brussels National Airport www.biac.de 171 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 172
BUD CK Departure Level LH LX LH LX TX Mezzanine Level MS TK OS TP
TX OS
CK LO, OS, TP
(Departure Level) TX LH, CK TX LO, SN, TP LX LH, TX LX, MS, TK LX, SN CK MS, TK Entrance Entrance
See last-page foldout for member logos and legend
Budapest, Hungary Budapest, Airport International Ferihegy Budapest www.bud.hu Operating Carriers: LH | LO | LX | MS | OS | SN | TK | TP 172 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 173
Terminal 3 CAI
Gates Gates
STAR ALLIANCE GOLD
STAR ALLIANCE GOLD
STAR ALLIANCE Check-in islands STAR ALLIANCE GOLD GOLD CK
TX TX BD, LH, MS Economy Economy Economy Economy Economy TK Domestic Entrance LH LX OS SQ TK MS MS MS MS MS MS BD A3 First Gold Business See last-page foldout for member logos and legend
Operating Carriers: A3 | BD | LH | LX | MS | OS | SQ | TK Cairo, Egypt Cairo International Airport www.cairo-airport.com 173 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 174
CLT
Concourse C Concourse B
5 3 2 Concourse A Concourse D 2 4 Main Terminal TX TX 12 TX TX LH US US CO AC, UA CK CK CK CK Entrance
5 Concourse E 4
18 21
26 See last-page foldout for member logos and legend
Charlotte, USA Charlotte, Airport Douglas International Charlotte www.charlotteairport.com Operating Carriers: AC | CO | LH | UA | US 174 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 175
ORD Terminal 2 E F
F3-12 E3-15 C1-17 G Terminal 1 (Departures Level) F2-3 E2-2A C
H F1-1A E1-1A B1-8 AC, CO, US CK US TX UA TX
K Main Entrances UA CK B C18-32 LO TK
TX CK Concourse L LH, NH
CK LO, LX, OZ, SK, TK TX B9-22F Main Entrances OZ Concourse M Terminal 5 All International Arrivals Gate M7 See last-page foldout for member logos and legend
Operating Carriers: AC | CO | LH | LO | LX | NH | OZ | SK | TK | UA | US Chicago, USA Chicago O’Hare www.ohare.com 175 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 176
CPH
BD, JK, KF, LH, LO CK LX, OS, SK, SQ, TG
LX TP Terminal 2 Terminal 3 International International TX Terminal 1 TX Domestic CK D5 SN D CO, JP, TX D6 A25 SN, TK, A22 A18 A2 TX TP B2 C10 TD D1 D2 D3 CO, LX, C15 TX CK B3 A34 TK, TP SK SK A A7 JP 2nd Floor B C26 or C30 C A11
A17 B9 A12
B16 B15 B19
C39 C40
See last-page foldout for member logos and legend
Copenhagen, Denmark Copenhagen, Kastrup www.cph.dk Operating Carriers: BD | CO | KF | JK | JP | LH | LO | LX | OS | SK | SN | SQ | TG | TK | TP 176 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 177
DEL Gate 6 Gate 7 Gate 8 BD, JK, KF, LH, LO CK LX, OS, SK, SQ, TG Gate 5 Gate 9 Terminal 2
LX TP CA LH Terminal 3 TD International TX CA LH LX OS LX SQ TX CK D5 SN D OZ SQ TG TK Gate 4 CO, JP, TX D6 SN, TK, Gate 10 TP B2 C10 TD D1 D2 D3 X, C15 B3 P JP 2nd Floor B C26 or C30 C
B9 H Gate 3 A B C D E F G Gate 11
LH SQ CA CO B16 B15 OZ TG LX B19 TK OS
C39 C40 CK CK CK CK CK
Main Entrance See last-page foldout for member logos and legend www.newdelhiairport.in
| SN | SQ | TG | TK | TP Operating Carriers: CA | CO | LH | LX | OS | OZ | SQ | TG | TK Delhi, India Indira Gandhi International 177 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 178
DXB
LX CA SQ Concourse
LX MS TK Underground Tunnel
STAR ALLIANCE GOLD
TX CK CA, LH, LX, MS, OS, SK, SQ, TG, TK, UA Main Entrance
See last-page foldout for member logos and legend
Dubai, United Arab Emirates Arab United Dubai, Airport Dubai International www.dubaiairport.com Operating Carriers: CA | LH | LX | MS | OS | SK | SQ | TG | TK | UA 178 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 179
DUB
Pier B Pier E (Nov ‘10) B 30-35 Low Level 400 for US Departures 300 Pier A
200 AC
Terminal 1
CK LH, LX, SK BD, JP, TK CK CK AC, CO, US Pier D AC, BD, TK TX TX TX LH, LX CO, SK, US Entrance 1 Entrance 2 Gate 100
(15 min walk to Pier D)
See last-page foldout for member logos and legend
Operating Carriers: AC | BD | CO | LH | LX | SK | TK | US Dublin, Ireland Dublin Airport www.dublin-airport.com 179 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 180
DUS
B
LO, LX, OS, SK TD LH Gates C-class CK A CK MS LH LH, LO, LX, OS, SK C CK F-class
LH, LO, LX, TX TX MS TX CK OS, SK TK
A
CK Y-class LH, LO, LX, OS, SK
See last-page foldout for member logos and legend
Düsseldorf, Germany Düsseldorf, International Düsseldorf www.duesseldorf-international.de Operating Carriers: LH | LO | LX | MS | OS | SK | TK 180 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 181
FRA
Concourse B Concourse A B41-B48 B20-B28 Level 3 Level 3 B42 STAR ALLIANCE A54-A65 STAR ALLIANCE STAR ALLIANCE Level 3 Level 3 GOLD GOLD STAR ALLIANCE GOLD (Level 3) Level 2 A25 GOLD Concourse C TX B30-B33 A28-A42 TD TX (Level 2) STAR ALLIANCE Level 3 STAR ALLIANCE GOLD GOLD A26 Transit-Tunnel A-B Level 1 Level 3 B50-B59 TD B60-B62 TD Sky-Train Level 3 TD TD B10-B19 STAR ALLIANCE B3-B99 A17 A20 GOLD TX Gates C13-C16 SQ, B1-B2 MS CK A51-A53 (Level 3) STAR ALLIANCE C1-C2 TX TX A1-A5 GOLD US TG (Level 2) Level 3 CK CK First + Gold Card TX JK, JP, LH, CA UA CK LO, LX, OS, OU, CK Economy SK, TP TX TX AC TX NH, SA JK, JP, LH, LO, LX, OS, OU, Business CK CK TX TX JK, JP, LH, TX NH, OZ, SK, TP TX CK LO, LX, OS, OU, SA, TK, CK CK CK JJ SK, TP CO, A3 TX JP, LO, LX, TP TX TK C Entrance B Entrance A Entrance
See last-page foldout for member logos and legend
Operating Carriers: A3 | AC | CA | CO | JJ | JK | JP | LH | LO | LX | MS | NH | OS | OU | OZ | SA | SK | SQ | TG | TK | TP | UA | US Frankfurt, Germany Frankfurt Main International Airport www.frankfurt-airport.de 181 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 182
FUK Domestic Terminal 3
STAR ALLIANCE GOLD Level 2
Domestic Terminal 2 CK STAR ALLIANCE GOLD Level 2 NH TX There is a shuttle service between terminals Main Entrance
Level 3 CA CO TG Level 3
53 54 STAR ALLIANCE 56 57 58 55 GOLD
Level 2 TD 50~52
Level 3 CA TG CO SQ OZ CK CK CK CK CK International Terminal NH TX TX A B CD E F GH J K L M TX CA, CO, TG Main Entrance
See last-page foldout for member logos and legend
Fukuoka, Japan Fukuoka, Airport Fukuoka www.fuk-ab.co.jp Operating Carriers: CA | CO | NH | OZ | SQ | TG 182 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 183
GVA
STAR ALLIANCE GOLD
(2) (1) CK CO CK AC, TK , UA CK SN, TK CK LH, LO, LX, MS, OS, SK, TP
TX TX CO TX MS TX LO TX SN, TK TX LH, LX, OS, TP, UA AC, SK
(1) winter season (2) summer season
See last-page foldout for member logos and legend
Operating Carriers: AC | CO | LH | LO | LX | MS | OS | SK | SN | TK | TP Geneva, Switzerland Geneva International Airport www.gva.ch 183 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 184
CAN West Concourse 3 East Concourse 3 B144 B142 B139 B137B136 A38 A40 A42 A44 B146 A32-35 B147 A45 B132-B135 B145 B143 B141 B140B138 A37A36A39 A41 A43
FM
STAR ALLIANCE GOLD Entrance Level 3 16 11 9 East Concourse 2
West Concourse 2 N L TX LH, MS TX CK H FM CA J CK F C-D CK SQ, TG CK LH, MS A19 A20 CK NH G CK A17-31 FM TX OZ, TG Domestic Gate 1 3 6 8 TX NH C8857 Level 1 OZ SQ TG Entrance Main Terminal Level 1 - A1, A2, A3, A4 (Level 3) A6 LH A8 NH SQ A10 East Concourse 1 A5 A12 West Concourse 1 A7 A14 LH MS NH A9 A16
See last-page foldout for member logos and legend A11 A13 A15
Guangzhou, China Guangzhou, Airport International Baiyun Guangzhou www.baiyunairport.com Operating Carriers: CA | FM | LH | NH | MS | OZ | SQ | TG 184 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 185
23 24 22 HEL 21 20 19 18 25 17 16 26 15 KF, LH, LO, TD 14 TX LO,TK,TP 13 OS, SK 12 27 Main Entrance KF, LH, OS, SK TX CK 28 KF, LH, LO, Departure Hall 3 OS, SK, TP
29
30
31
32
33
34 CK TK TK
35 36 37 38 2nd floor See last-page foldout for member logos and legend
Operating Carriers: KF | LH | LO | OS | SK | TK | TP Helsinki, Finland International Airport Helsinki-Vantaa www.helsinki-vantaa.fi 185 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 186
SGN
CA FM LH NH Terminal 2 OZ SQ TG UA
UA 18 15 16 17 19 20 9
8 TD Level 1
Level 2 CK CK CK CK Row C Row D Row E Row F Row G Row H Row A Row B CA TG TX LH OZ NH UA FM LH TG UA SQ CA, FM, NH, OZ, TX SQ, TG, UA See last-page foldout for member logos and legend Main Entrance
Ho Chi Minh City, Vietnam City, Minh Chi Ho Airport Son Nhat Tan www.saigonairport.com Operating Carriers: CA | FM | LH | NH | OZ | SQ | TG | UA 186 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 187
HKG
4 49 50
3 47 48 Main Terminal 45 46 A BCDE FGHJK 2
TX SA LX 43 44 Main Entrance SA, TG Q PN CO CO (E2) LX 41 42 CK TD AC, CA, LH, NH, CK AC, LX, TK Level 5 (Gate 21) TD CA, LX, OZ, 21 23 29 27 20 31 33 35 NZ, TG, TK, UA, FM TX CO, NH TX TX SA, SQ 40 LH, SQ Level 7 22 24 26 28 30 32 34 36 TD 61 NZ, UA 60 CO TK TK CA, OZ Level 6 63 CA, OZ, NZ (15 - 19) Level 6 for 62 15 Level 6 TX CA F/B/Gold 65 64
16 67 CO 66
69 OZ SA 68 17 (non-member) 1819 70
See last-page foldout for member logos and legend
Operating Carriers: AC | CA | CO | FM | LH | LX | NH | NZ | OZ | SA | SQ | TG | TK | UA Hong Kong, China Hong Kong International www.hongkongairport.com 187 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 188
IAH
Terminal C Continental
Terminal A Terminal B LH SQ Continental Connection Continental Express Terminal D Continental TX LH, SQ CK TX TX AC, US CO CK CK TX CO, UA* TX CK CO CK
Transfer Shuttle Terminal E AC, UA, US Continental
*effective June 2010
See last-page foldout for member logos and legend
Houston, USA Houston, Bush IntercontinentalGeorge Airport www.fly2houston.com Operating Carriers: AC | CO | LH | SQ | UA | US 188 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 189
IST
JP LH LO LX MS SK SQ
223 222 221 220 219 218 217 216 215 214 213 212 211 210 209 208 TD TK 207 205 206 CK A3, MS, SK 204 TX LX First Floor STAR ALLIANCE JP, LH, LO, GOLD JP, LH, LX, 203 OS, SK CK TX OS, SQ, TK TX H G E D C B A 202 CK TK Main Entrance
Quick Check-in LH 201 two pieces only
See last-page foldout for member logos and legend
Operating Carriers: A3 | JP | LH | LO | LX | MS | OS | OU | SK | SQ | TK Istanbul, Turkey Ataturk International www.tav.com.tr 189 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 190
JNB
LX TP
Terminal A Terminal B
International International Domestic
LH, LX, SQ, CK CK CK TK,TP MS, SA TX TX TX TX LH, LX TP
See last-page foldout for member logos and legend
Johannesburg, South Africa South Johannesburg, Airport International Johannesburg www.airports.co.za Operating Carriers: LH | LX | MS | SA | SQ | TK | TP 190 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 191
KUL Satellite C C Terminal 25 26 23 24 21 22
STAR ALLIANCE GOLD F/C C 16 14 12 C 31 33 35 TD LH Domestic International C 17 C 37 C 15 13 11 C 32 34 36 B B 11 10 C C MS 9 8 2 1 7 6 STAR ALLIANCE 4 3 CA LH GOLD A Main 5 4 6 5 B Business Terminal 3 2 C /C D Level 3 E Level 5 F Track Transit CK TD G CA TG LH Aerotrain H MS TX A A J LH TX K LH 3 1 LH L SQ 5 2 M 7 4 9 6 11 8 10 Domestic International See last-page foldout for member logos and legend
Operating Carriers: CA | LH | MS | SQ | TG Malaysia Kuala Lumpur, Kuala Lumpur Intl. Airport www.klia.com.my 191 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 192
LIS
CK TP
Entrance TX TP TP Gates 201-213 Transfer Connection 7-13 area to Arrivals in front Gate 23
18-21 14/14A 15/15A 16/16A 22 23 17 24 25 Transfer Schengen Transfer CK CK CO Non-Schengen TP Main Entrance TX TP TX CO, LH, LX, US MS TX SN CK LX, MS, CK LH, SN TK, TP
LH
TK
See last-page foldout for member logos and legend
Lisbon, Portugal Lisbon, Airport Lisbon-Portela www.ana-aeroportos.pt Operating Carriers: CO | LH | LX | MS | SN | TK | TP | US 192 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 193
LHR
38 36 34 32 9 Domestic only 40 30 10 5 8 42 35 Gates 74-90 28 3 6 31 1 4 2 29 26 TX BD, JJ*, LX, NZ, OZ, SA, SN, Terminal 3 27 Terminal 1 TX CK UA, US 22 AC, CA, KF, MS, 25 17 TD 19 21 23 25 27 29 TD NH, SK, SQ, TG, TK LH, LO, OS, TX 21 20 23 OU, TP CK CK 14 16 18 20 22 24 26 28 30 34 32 MS 19 11 Gates 36-58 18 9
17 7 5 3 1 Departures 16 13 Level
Terminal 4 CK TX CO * At press time, planned move in March 2010
See last-page foldout for member logos and legend
Operating Carriers: AC | BD | CA | CO | JJ | KF | LH | LO | LX | MS | NH | NZ | OS | OU | OZ | SA | SK | SN | SQ | TG | TK | TP | UA | US London, U.K. Heathrow www.baa.com 193 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 194
LAX
Terminal 1 Terminal 3 Terminal 2 123 26 28 27 122 24 25 121 CA 22 23 120 TX 119 21 TX CK AC, CA, NZ US CK Main Entrance Remote Gates CK UA 109-111 Airport Transfer Bus LH, LX, NH, CK CK CK CK OZ, SQ, TG 106 UA CO UA 71A 80 60 81 71 105 70A 82 71B 104 62 70B 83 73 72 84 103 75A 66 85 102 67A 67B 68A 86 101 75B 74 87 77 76 88 Tom Bradley 69A 69B 68B Terminal 4 Terminal 7 International Terminal 5 Terminal 6 Terminal 8 Terminal
See last-page foldout for member logos and legend
Los Angeles, USA Angeles, Los International Los Angeles www.lawa.org Operating Carriers: AC | CA | CO | LH | LX | NH | NZ | OZ | SQ | TG | UA | US 194 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 195
MAD
C30-C33 AC CA LX
C34-C37 B30-B33 TKTG US C38-C42 B26-B29 B22-B25 Terminal 2 C48-C47 TX CK B18-B21 AC, CA, LH, LO, TX LX, TG, TK, US TX TX SN CK D59-D60 CO CK JK, SK, B13-B16 TD Terminal 1 SN, TP LH LO D65-D66 Terminal 3 CK JK A14-A1
* MS currently operating from Terminal 4
See last-page foldout for member logos and legend
Operating Carriers: AC | CA | CO | JK | LH | LO | LX | MS | SK | SN | TG | TK | TP | US Madrid, Spain Barajas www.aena.es 195 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 196
MAN Terminal 3
Terminal 2
SQ, US CK TX CK CO CK CO, Terminal 1 BD, SN US TX
CK 213 208 201 LH, LX, SK, TK TX SQ LH L X SK TK
US Pier C
Pier B
See last-page foldout for member logos and legend
Manchester, U.K. Manchester, International Manchester www.ManchesterAirport.co.uk Operating Carriers: BD | CO | JP | LH | LX | SK | SN | SQ | TK | US 196 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 197
14 16 18 20 MEL
12 10
Ground Floor 11
8 Lower Lobby Lower Lobby 9 3 & 5 6 7 4 5 3
1 2
International Terminal 2 Domestic Terminal 3 Level 1 CA, NZ, SQ, CK TG, UA
Entrance Domestic Terminal 1
See last-page foldout for member logos and legend
Operating Carriers: CA | NZ | SQ | TG | UA Melbourne, Australia International Tullamarine www.melbourneairport.com.au 197 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 198
MEX
International Gates Domestic Gates 9 20
19
21
27 26 15 14 7 6
28 TX CK AC, LH, UA US 1 2 29 CK TX AC, LH, UA 36 F3 F1 EDC B A Main Entrance
International Domestic 2nd Level
Gate H (past Security Check)
Note: CO is located in Terminal 2 See last-page foldout for member logos and legend
Mexico City, Mexico City, Mexico Juarez Benito www.aicm.com.mx Operating Carriers: AC | CO | LH | UA | US 198 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 199
E MIA
F
D
G C
H CK TX CO LH LX CK TX B J AC, JJ, LH, LX, UA, US
See last-page foldout for member logos and legend A
Operating Carriers: AC | CO | JJ | LH | LX | UA | US Miami, USA Miami International www.miami-airport.com 199 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 200
MXP Gates B1-B23 Gates A1-A23 International Domestic Schengen
CA CO JJ LX MS A3 SN TP
SK SQ TG TK US
Gates 24-26
SQ
TX SN CK CK CK SN KF TP A3, CA, CO, JJ, SK TX LH, LO, LX, OS, A3 LH SQ JJ US CO SK, SQ, TG, TK, LX OS TK TG LO 15 14 13 12 11 10 TP, US 9 8 7 6 5 4 3 2 Check-in 17 16 15 14 13 Main Entrances Check-in CK CA, MS row 15 to 10 row 9 to 2 11 12
See last-page foldout for member logos and legend
Milan, Italy Milan, Malpensa www.sea-aeroportimilano.it/eng/ Operating Carriers: A3 | CA | CO | JJ | KF | LH | LO | LX | MS | OS | SK | SN | TG | TK | TP | UA | US 200 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 201
YUL
37B 3941A 41 41B 45P43 45 46P 40D 40C 42B 42A 46
59 55 57 54 Level 2 STAR ALLIANCE
STAR ALLIANCE GOLD 58 56 53 GOLD 52 51 50 71
1A 1B 1C 1D-3 4 5A 5B 5C CK TX 12B MS 8B 8A 10 12A
US CK TX 73 CK TX AC AC, CO, LH, LX, 74 STAR ALLIANCE UA, US GOLD 75 Transborder 76 77 Level 2 78 79 81 85 83
89 88 82 80 86 84
87
See last-page foldout for member logos and legend
Operating Carriers: AC | CO | LH | LX | MS | UA | US Montréal, Canada Pierre Elliot Trudeau www.admtl.com 201 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 202
12 DME 11 Level 2 13 BD Level 2 10 13A
LH 14 Level 1
Level 2 9 LX OS SN 7
8 5 TP UA 4 6 2
Level 2 3 1 JK MS
SQ TG TK
Level 1 CK CK TD JK MS BD LX JK TK SQ SN TG TP Y class F/C LH UA class LH OS OS
TX BD, LH, LX, MS, Level 1 OS, SQ, TG Entrance Entrance Entrance Entrance
See last-page foldout for member logos and legend
Moscow, Russian Federation Russian Moscow, Airport International Domodedovo www.domodedovo.ru/en/ Operating Carriers: BD | JK | LH | LX | MS | OS | SN | SQ | TG | TK | TP | UA 202 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 203
Terminal 2 (Check-in Level) BOM
LX NH SQ 50 51 48
52 47
CK MS, SQ, TG 53 CK CO CK LH, LX, NH, SA, TK 46
54 Gate C
Gate B STAR ALLIANCE GOLD Main Entrance Main Entrance Gate D Gate A
MS SA SQ TG TK TX CO Offices in Administrative Level (upstairs)
See last-page foldout for member logos and legend
Operating Carriers: CO | LH | LX | MS | NH | SA | SQ | TG | TK Mumbai, India Mumbai Sahar International Airport www.airportsindia.org.in 203 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 204
MUC 21/22 5/6 23/24 25/26 27/28 39/40 29/30 47/48 41/42 17/18 19/20 31/32 3/4 33/34 37/38 43/44 35/36 7/8 15/16 9/10 45/46 11/12 13/14 1/2
TD Terminal 2 Priority Check-in (Curbside) Level 5/Gate H CK (Non-Schengen) CK both levels Level 4/Gate G (Domestic and Schengen) TX Entrance Entrance Quick Check-in CK CK CK Iso Transferdesk (“Servicecenter”) on both levels: G and H TX and CK Level 4: JK, JP, LH, LO, LX, MS, OU, OS, SK, TP G Level (Schengen): G28 TX and CK Level 3: A3, AC, CA, CO, NH, SA, SQ, TG, TK, UA, US H Level (Non-Schengen): H28, USA: H06
See last-page foldout for member logos and legend
Munich, Germany Munich, Strauss Franz Josef www.munich-airport.de/EN/ Operating Carriers: A3 | AC | CA | CO | JK | JP | LH | LO | LX | MS | NH | OS | OU | SA | SK | SQ | TG | TK | TP | UA | US 204 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 205
NGO
Level 2 10 CA CO
Level 2 Level 3 18
STAR ALLIANCE GOLD STAR ALLIANCE GOLD
19 TD Level 2 9 Common for all air carriers
International Domestic AB CD EF GH IJ KL MN Level 3 CA Level 3 CO CK SQ CK OZ CK NH
TX OZ CK TG CK LH, NH TX TX CO Main Entrance See last-page foldout for member logos and legend
Operating Carriers: CA | CO | LH | NH | OZ | SQ | TG Nagoya, Japan Central Japan International Airport www.centrair.jp 205 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 206
NKG
LH OZ International
CA FM Domestic
2 3 1 4 5 1c 5c International Domestic CK CK CK
CA FM CA OZ LH LH
Row E Row F
Row B Row Row G Row A Row TX Row H CA, FM Main Entrance
See last-page foldout for member logos and legend
Nanjing, China Nanjing, Airport Lukou International Nanjing www.njiairport.com Operating Carriers: CA | FM | LH | OZ 206 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 207
EWR
14 12 15 11 A1 16 10 C3 17 STAR ALLIANCE 18 GOLD CK CK AC, UA CO TX TX Terminal C Main Entrance CK STAR ALLIANCE Terminal A CO GOLD 21 CK 22 20 TX C2 23 CO TX Main Entrance A2 CK 24 28 27 CK TPLO CO 25 26 TX US TX Terminal B
STAR ALLIANCE Main Entrance GOLD CK TX CK TX LX LX A3 LH, LO, SK STAR ALLIANCE SQ, TP STAR ALLIANCE C1 GOLD GOLD
B1 B2 B3
See last-page foldout for member logos and legend www.panynj.gov/airports
Operating Carriers: AC | CO | LH | LO | LX | SK | SQ | TP | UA | US Newark, USA Newark Liberty International Airport 207 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 208
JFK Terminal 8 Terminal 7
AC, NH, US CK UA CK STAR ALLIANCE TX GOLD Entrance
Terminal 6 NH
Entrance
STAR ALLIANCE GOLD
CK TX CA, LH, OS, LO OZ SA TK Terminal 5 STAR ALLIANCE GOLD Terminal 1
CK TX Entrance JJ, LO, LX, MS, OZ, SA, SQ Terminal 2 Terminal 3 SQ Terminal 4
See last-page foldout for member logos and legend
New York, USA York, New International Kennedy John F. www.panynj.gov/airports Operating Carriers: AC | CA | JJ | LH | LO | LX | NH | OS | SA | TG | TK | UA | US 208 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 209
KIX
Level 2 Level 2
STAR ALLIANCE
STAR ALLIANCE GOLD GOLD
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 8 33 TD NH Level 2 7 Level 3 TD NZ Level 3 34 6 5 4 3 2 1 CA, CO, MS, 41 40 39 38 353637 FM, LH, CK NH, TK CK CK CK UA NZ, SQ OZ, TG STAR ALLIANCE CA CO GOLD Main Entrance Level 2 MS NZ SQ
STAR ALLIANCE
STAR ALLIANCE Level 2 GOLD GOLD Domestic Level 2 Level 2
See last-page foldout for member logos and legend
Operating Carriers: CA | CO | FM | LH | MS | NH | NZ | OZ | SQ | TG | TK | UA Osaka, Japan Kansai International Airport www.kansai-airport.or.jp/en 209 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 210
OSL
STAR ALLIANCE GOLD
TX SN
International CK CK KF, LH, OS, SK, TK, TP Domestic CO CK SN 51 49 47 45 43 41 39 Bus Gate TX 23 21 19 17 15 13 11 53 TD TD 1-7 50 48 54-56 4446 42 363840 33/34 32 30 242628 22 20 18 16 8-10 14
See last-page foldout for member logos and legend
Oslo, Norway Oslo, Oslo Gardemoen www.osl.no Operating Carriers: CO | KF | LH | OS | SK | SN | TK | TP 210 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 211
CDG
Terminal 1 Terminal 2
SAT 7
STAR ALLIANCE GOLD SN – Boarding gate SAT 1 OS
SAT 6
Terminal 2 D Terminal 2 B TX
SAT 2 OS CK SAT 5 SAT
Level 6 Terminal 2 A TX AC, CO SAT 4 CK Railway SAT 3 Station TGV
STAR ALLIANCE
GOLD Level 10 STAR ALLIANCE GOLD
Level 11
See last-page foldout for member logos and legend
Operating Carriers: T1 CA | JP | KF | LH | LO | LX | MS | NH | OU | OZ | SK | SN | SQ | TG | TK | UA | US T2 AC | CO | OS Paris, France Charles de Gaulle www.paris-cdg.com 211 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 212
PHL 38 35 36 33 34 31 32 29 30 27 28 25 1 26 3 5 7 9 24 2 4 6 11 8 10 13 12 14 15 17 16 19 Level 4 18 21 20 23 Main Entrance 22
US domestic Concourse F AC, CO, UA CK TX LH, US Intl. CK TX 18 TX CK 1 20 18 1 1 16 3 Concourse E 17 16 15 14 2 20 17 5 3 22 19 4 Transatlantic 22 19 7 5 Gates 6 9 24 21 (All Carriers) 24 21 7 11 12 10 8 26 23 13 26 25 23 14 9 25 Concourse A-West 16 28 27 15 13 11 30 31 29 Concourse D Concourse B Concourse C Concourse A-East
See last-page foldout for member logos and legend
Philadelphia, USA Philadelphia, Airport International Philadelphia www.phl.org Operating Carriers: AC | CO | LH | UA | US 212 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 213
PRG
Pier C Pier B Terminal North 2 Terminal North 1
Pier A
LH
LX TK
TD SN TD TX TK TX SN CK TK TX CK LO, TP LO, LX, CK OS, SK, SN TP CK LH, LX TX LH, OS, SK
LO OS SK TP
See last-page foldout for member logos and legend
Operating Carriers: LH | LO | LX | OS | SK | SN | TK | TP Prague, Czech Republic Prague Ruzyne Airport www.cls.cz 213 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 214
FCO
AC CA LXMS OU SQ TG TK US LH LO SKOS SN TP
TD Terminal 3 TD LX, OS, A3, LH, KF, TD CK CK SN SK, TP LX TX TX KF, LH, LO, TX A3, SN, TP OS, SK, TG TD CA, MS, TX CK AC, CA, LO, MS, TK OU, SQ, TG, TK Entrance C Entrance B (International) (Schengen/Domestic)
Entrance A (Domestic) Terminal 1
TX TX UA, US CO Entrance CK CK
Terminal 5 is not connected to the rest of the Terminals.
See last-page foldout for member logos and legend
Rome, Italy Rome, Fiumicino www.adr.it Operating Carriers: A3 | AC | CA | CO | KF | LH | LO | LX | MS | OS | OU | SK | SN | SQ | TG | TK | TP | UA | US 214 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 215
Domestic Terminal 2 SFO
D
E C
TX STAR ALLIANCE GOLD AC CK TX US F Main Entrances CK B TX accessible from Domestic Terminal 3 UA the centre TX Domestic Terminal 1 CK CO CK
STAR ALLIANCE GOLD
STAR ALLIANCE GOLD NZ
STAR ALLIANCE GOLD CK CA, LH, NH, NZ, OZ, SQ, UA
OZ International Terminal
G A See last-page foldout for member logos and legend
Operating Carriers: AC | CA | CO | LH | NH | NZ | OZ | SQ | UA | US San Francisco, USA San Francisco International Airport www.flysfo.com 215 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 216
GRU
24 26 22 27 11 12
25 9 10 20 23 8 7 18 21 6 5 16 19 4
14 15 3 2 Terminal 2 Terminal 1
TD
STAR ALLIANCE GOLD
CK CA, UA AC, CO, LH, LX, SA, TK, TP CK TX CK JJ TX CA, UA TX Wing D Wing C Wing B Wing A CO, TP
AC LH STAR ALLIANCE Entrances GOLD LX SA TP
See last-page foldout for member logos and legend
São Paulo, Brazil Paulo, São Airport International Paulo Guarulhos-São www.infraero.gov.br Operating Carriers: AC | CA | CO | JJ | LH | LX | SA | TK | TP | UA 216 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 217
SEA
Concourse C Concourse B 12 Main 4 Concourse N Terminal 3 2 9 11 15 N15 1
STAR ALLIANCE GOLD South Satellite N10 CK TX CK TX 1 N1 OZ US CO STAR ALLIANCE N9 GOLD LH Level Transit 3 N2 CK TX UA TD TX AC, UA North Satellite LH CK LH, OZ, SK
Concourse A 7 Concourse S Concourse D International 9 Terminal/Customs 11 and Immigrations Facility
See last-page foldout for member logos and legend
Operating Carriers: AC | CO | LH | OZ | UA | US Seattle, USA International Airport Seattle Tacoma www.portseattle.org/seatac 217 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 218
ICN Concourse 117 ~ 132 TD Ticketing and Check-in at Gate: LH, UA 101 ~ 116 AC, LH, NH, 130 128 126 124 122 118 114 112 110 108 106 CA, FM, TK SQ, TG, UA 104 AC, NH, 102 132 TD TD CA, FM SQ, TG, 101 TK 131 103 129 127 125 123 121 119 117 115 113 111 109 107 105
36 35 STAR ALLIANCE 20 19 GOLD 37 34 21 18 33 Shuttle Train 38 22 32 17 39 31 23 16 40 OZ 30 OZ 27 28 15 26 24 41 (Level 3) (Level 4) 29 14 TD TD STAR ALLIANCE OZ H G F 12 GOLD 42 TK E (Level 2) J CA 11 AC FM D 10 43 TD OZ K SQ LH C 9 NH L UA B 45 TG 8 OZ TX CA, FM A M TX NH, TG, 46 OZ 7 TX UA TK, SQ OZ 1 47 TX OZ Main Entrance (Level 3) CK 6 48 OZ (Domestic) 2 A10 ~ A13 49 50 (Level 3) 3 See last-page foldout for member logos and legend
Seoul, South Korea South Seoul, International Incheon www.airport.or.kr Operating Carriers: AC | CA | FM | LH | NH | OZ | SQ | TG | TK | UA 218 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 219
PVG
Gate No. 86 Gate No. 77
STAR ALLIANCE GOLD Domestic STAR ALLIANCE Level 2 GOLD International Level 3
TD Level 1 Gate No. 90 CK CK M L K J H G F E D C B A CO NH LH AC STAR ALLIANCE GOLD Domestic UA LX OZ Domestic International Level 2 Level 3 NZ SQ TG all member TK carriers Level 3 CAFM TX TX TX TX NH LH SQ OZ UA (Ground Service MU C-zone Ticketing Office) Terminal Entrance 3rd Floor
See last-page foldout for member logos and legend
Operating Carriers: AC | CA | CO | FM | LH | LX | NH | NZ | OZ | SQ | TG | TK | UA Shanghai, China Shanghai Pudong International Airport www.shanghaiairport.com 219 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 220
SHE 3rd floor Domestic CA FM
9 8 7 6 5 4 3 2 10 1
F E D C B A CA NH OZ 3rd floor (International) International Domestic flights CA NH flights OZ FM CA CK CK CK CK
TX CA TX FM
Main Entrance
See last-page foldout for member logos and legend
Shenyang, China Shenyang, Airport International Taoxian Shenyang Operating Carriers: CA | FM | NH | OZ 220 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 221
SIN
Terminal 3 C26
STAR ALLIANCE GOLD A14-A21 STAR ALLIANCE A1-8 B1-5 C19 GOLD C23 A13 A9 B6 B10 C1 C20 TD C16 TD SQ TD SQ
CK TX SQ C15 C10 Terminal 1 TX CK SQ Row 2,3,6,7,10 OZ Row 1 UA Row 8 LH Row 2 CA Row 10 NH Row 3 TG Row 4 CK Level 3 Terminal 2 SQ Row 4, 5, 7, 8, 9 TK Row 12
C1 CK TX LH Row 2 D30 D34 D35 TD SQ TD LH, OZ, SQ TD
D46 D38 F59 F50 E20 E27 E28 D40 D41 F30 E1 LH NH OZ
STAR ALLIANCE rd D49 E10 3 Level GOLD F40 E4 E11
E12
E7 F37 See last-page foldout for memberF36 logos and legend E8 www.changiairport.com/
Operating Carriers: CA | LH | NH | OZ | SQ | TG | TK | UA Singapore Singapore Changi Airport 221 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 222
ARN
Terminal 3
57 58 Terminal 4 55 56 20 43 44 21 54 19 18 53 41 42 Terminal 5 52 39 40 51 17 16 50 37 38 15 14 35 36
7 33 34 9 13 12 STAR ALLIANCE 31 SK CK 32 30A GOLD 30C 30B 5 TX 8 3 Main EntranceTX 1 6 TD 4 LO TP CK 2 F39/69 F37/67 CA, CO, JK, JP, F35/65 Terminal 2 TK US F33/63 KF, LH, LO, LX, F31/61 OS, SK, TG, TK, F29/59 TP, US F32/62
F30/60
F28/58
See last-page foldout for member logos and legend
Stockholm, Sweden Stockholm, Airport Arlanda www.arlanda.com Operating Carriers: CA | CO | KF | JK | JP | LH | LO | LX | OS | SK | TG | TK | TP | US 222 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 223
SYD
37 36
STAR ALLIANCE STAR ALLIANCE 35 GOLD 3rd Floor GOLD 3rd Floor 34
33 55 57 32 58 60, 61 31 TD 54 25 53 63, 56 30 24 TD
51 22 23 50
20 TX 10 CK NZ, SQ, TG, UA CK AC, CA, OZ TX 9 Pier C
8 Main Entrance Pier B Terminal 1 International 3rd Floor See last-page foldout for member logos and legend CA
Operating Carriers: AC | CA | NZ | OZ | SQ | TG | UA Australia Sydney, Kingsford Smith www.sydneyairport.com.au 223 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 224
TPE CA FM NH OZ
STAR ALLIANCE Level 4 GOLD 4th floor
TD TD
UA Terminal 2
TX CA TX CK NH, CK CK OZ FM, CA CK NH SQ, OZ UA Main Entrance
TX TG
CK
TG Terminal 1
1 2 3 4 5 6 7 8 9 10
See last-page foldout for member logos and legend
Taipei, Taiwan Region Taiwan Taipei, Airport International Taoyuan Taiwan www.taoyuanairport.gov.tw Operating Carriers: CA | FM | NH | OZ | SQ | TG | UA 224 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 225
HND
114 113 112 111 110 109 108 107
105
STAR ALLIANCE GOLD
Note: New Terminal opens October 2010 Entrance
See last-page foldout for member logos and legend
Operating Carriers: CA | FM | NH | OZ Japan Tokyo, Haneda Airport www.tokyo-airport-bldg.co.jp/en/ 225 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 226
NRT 24 44 43 42 41 37 35 33 31 27 26 25 23 45 SAT 2 TD 38 36 34 TD 22 SAT 4 21 STAR ALLIANCE 46 32 GOLD 47 3rd Level SAG CK South North STAR ALLIANCE TX 4th Level F Wing GOLD Wing TX CK 4th Level 16 2nd Level 4th Level CK 17 STAR ALLIANCE 18 15 C SAT 1 GOLD 4th Level CK TD 14 11 52 51 12 Terminal 1 53 Y CK 13 54 TD STAR ALLIANCE 55 SAT 5 GOLD 1st Level 56 (Domestic) C87 Transfer Counter C85 57 TD Domestic flight to International flight C82 58 Terminal 2 TD D95 B75 D92 D97 B74
TD NZ CK MS, NZ A65
A66 See last-page foldout for member logos and legend
Tokyo, Japan Tokyo, International Narita www.narita-airport.jp Operating Carriers: AC | CA | CO | LH | LX | MS | NH | NZ | OS | OZ | SK | SQ | TG | TK | UA 226 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 227
175 Pier F 177 176 174 YYZ 178 173 179 172
STAR ALLIANCE 180 171 GOLD 181 170 168 169
166 A 167 166 B
164 A 165
164 B 163 144143 Pier E 162 142 145 141 161 140 160 138 139 136
STAR ALLIANCE 134 137 191 157 GOLD Terminal 1 132 135 155 STAR ALLIANCE 153 151 GOLD 133 TK CK AC, UA, US Transborder 131 TD International AC, LH 120 CK Terminal 3 CK CO AC Domestic TK 104/122 LO, OS 106/124 Level 1/ 2 101 126 Main Entrance 103 105 107 108/128 109 110 See last-page foldout for member logos and legend 111 112
Operating Carriers: AC | CO | LH | LO | OS | UA | US Canada Toronto, Lester B. Pearson International www.gtaa.com 227 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 228
YVR 41 39 Transborder 55 37 40/42 54 69
53 35 70 Terminal E 38 A-H 36 71 75 76 STAR ALLIANCE 73 34 33 GOLD 77 78 32
STAR ALLIANCE STAR ALLIANCE 50 83-87 79 GOLD 51 GOLD 30 52 82 80 81 TX AC Domestic Terminal A, B, C Level 3 CK AC, CA, LH, NZ 19 International 21 22 17 90-96 15 20 11 CK AC for Domestic CK AC, CO, UA, US Transborder 18 Main Entrance 16 12
1 International Terminal D
5
7
9 A-H See last-page foldout for member logos and legend
Vancouver, Canada Vancouver, International Vancouver www.yvr.ca Operating Carriers: AC | CA | CO | LH | NZ | UA | US 228 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 229
VIE Gates C51-C62
TD Gates C71-C75
A1-A8 TK
3rd/4th Floor A3 CO LX JP SN
STAR ALLIANCE
STAR ALLIANCE GOLD GOLD
STAR ALLIANCE GOLD TD TD NIL B24-B43 A44-A50
Terminal 1 CK TK
CK A3, BD, JK, JP, A10-A19 TX TK LH, LO, LX, MS, TX OS, OU, SK, SN
Terminal 2 CK TX SN See last-page foldout for member logos and legend Terminal 1A
Operating Carriers: A3 | BD | CO | JK | JP | LH | LO | LX | MS | OS | OU | SK | SN | TK Vienna, Austria Schwechat Airport www.cityairporttrain.com www.viennaairport.com, 229 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 230
WAW
Schengen Area Schengen Area non Schengen Area Arrival Level
17/18 19/20 21/22 23/24 25/26 27/28
29/30
31/32 Terminal 1 Terminal 2 43/44 41/42 39/40 37/38 35/36 33/34 TX TX Main Entrance LH, LO, LX, SN OS, SK, TK
CK CK CK JP LO LO LH SN LX SK OS TK
See last-page foldout for member logos and legend
Warsaw, Poland Warsaw, Chopin Airport Frederic www.polish-airports.com Operating Carriers: JP | LH | LO | LX | OS | SK | SN | TK 230 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 231
IAD
STAR ALLIANCE STAR ALLIANCE GOLD STAR ALLIANCE GOLD GOLD Concourse D Concourse C C28 C2 C4 C14 C20 D4 D8 D14 D20-D30
D1 D3 C1 C3 C9 C11 C17 C27 D5 D11 D15 D23 Concourse B Concourse A A-32
A 20 B37 B39 B41 B45 B47 B51
STAR ALLIANCE GOLD
Z Gates CK TX CK AC CK LH, CK NH, CO, SA, US OS TX CK TX UA TX TX SK Main Terminal
See last-page foldout for member logos and legend
Operating Carriers: AC | CO | LH | NH | OS | SA | SK | UA | US USA Washington, Dulles International Airport Washington www.metwashairports.com 231 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 232
ZAG
LH OS OU TK TP
Parking Positions 1st Floor
TP, TK CK CK LH, OS, OU
TX LH, OS, OU, TP TX TK
Entrance Entrance
See last-page foldout for member logos and legend
Zagreb, Croatia Zagreb, Airport Zagreb www.zagreb-airport.hr/en Operating Carriers: LH | OS | OU | TK | TP 232 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 233
ZRH
A86 E67 A80
E42
A70 Gate E
STAR ALLIANCE GOLD STAR ALLIANCE E18 GOLD To B Gates To E Gates AC SQ TK CO, AC, JP, KF, TX US TX LO, OU, SK Row Row Row Row Row Row Row 10 9 6 5 4 3 2 TX A60 2nd Floor CK CK TX CK CK UA SQ CO TK CK SQ US M/CL TG B/F/CL TG BD, JP, KF, TX BD, LH, TK LH, LO, LX, TP TX LX, OS OS, OU, SK, TP Main Entrance 3rd Floor Entrance
Terminal 1 BD, JP, KF, LH, 2nd Floor LO, LX, OS, OU, CK SK, TP JK - Codeshare Operation only Check-in 3 SA - Codeshare Operation only Underground level SN - Codeshare Operation only
See last-page foldout for member logos and legend
Operating Carriers: AC | BD | CO | JP | KF | LH | LO | LX | OS | OU | SK | SQ | TG | TP | TK | UA | US Zurich, Switzerland Zurich Airport www.uniqueairport.com 233 RefGuide_10_ds_final_19Uhr09_Layout 1 29.03.10 12:18 Seite 234
STAR ALLIANCE RefGuide_2010_Umschlag_Ref.Guide_Umschlag 29.03.10 12:36 Seite 2
Star Alliance Members
WELCOME 2010 Adria Aegean Air Canada Air China Airways Airlines AC CA JP A3 APRIL MAY JUNE OCTOBER NOVEMBER DECEMBER Air New Air New ANA Asiana Welcome to the 14th edition of the Star Alliance Reference Guide. Zealand Zealand NH Airlines SMTWT F S SMTWT F S SMTWT F S SMTWT F S SMTWT F S SMTWT F S NZ NZ OZ
1 23 1 1234 5 1 2 1 23456 1234 Austrian Blue1 bmi Brussels OS KF BD Airlines 456 7 8 9 10 2345678 678 9 1011 12 3456 7 89 789 10 11 12 13 5678910 11 SN 11 12 13 14 15 16 17 9 10 11 12 13 14 15 13 14 15 16 1718 19 10 11 12 13 14 15 16 14 15 16 17 18 19 20 12 13 14 15 16 17 18 2010 marks another year of growth for the Alliance. This edition includes baggage, airport and frequent Continental Croatia EGYPTAIR LOT Polish 18 19 20 21 22 23 24 16 17 18 19 20 21 22 20 21 22 23 24 2625 17 18 19 20 21 22 23 21 22 23 24 25 26 27 19 20 21 22 23 24 25 CO Airlines MS Airlines flyer information for both TAM and Aegean Airlines (to join second quarter). These two airlines bring the OU LO membership to 28. Air India is also expected to join later this year, bringing the membership to 29. 25 26 27 28 29 30 23 24 25 26 27 28 29 27 28 29 30 24 25 26 27 28 29 30 28 29 30 26 27 2829 30 31 30 31 31 Lufthansa Scandinavian Shanghai Singapore LH Airlines Airlines Airlines This guide is designed to provide a user-friendly tool that gives quick access to the information needed to SK FM SQ deliver a smoother travel experience to international travellers. South African Spanair SWISS TAM Airways JK LX JJ SA
Information may change during the course of the year, so please continue to consult your airline’s 2010 2011 TAP THAI Turkish United publications and information systems for changes and updates, as well as for operational information and Portugal TG Airlines UA TP TK procedures. JULY AUGUST SEPTEMBER JANUARY FEBRUARY MARCH US Airways US SMTWT F S SMTWT F S SMTWT F S SMTWT F S SMTWT F S SMTWT F S We hope this book continues to serve your needs. We welcome your feedback at [email protected]. 1 23 123456 7 1234 1 123 45 123 45 4567 8 9 10 8 9 10 11 12 13 14 56 7 8 9 10 11 23 4567 8 76 8 910 11 12 76 89 10 11 12 Lounges Thank you, Star Alliance Internal Communications 11 12 13 14 15 16 17 15 16 17 18 19 20 21 12 13 14 15 16 17 18 9 10 11 12 1314 15 1413 15 1617 18 19 1413 1516 17 18 19 18 19 20 21 22 23 24 22 23 24 25 26 27 28 19 20 21 22 23 24 25 16 17 18 1920 21 22 2120 22 2324 25 26 2120 2223 24 25 26
25 26 27 28 29 30 31 29 30 31 26 27 28 29 30 23 24 25 26 27 28 29 2827 2827 29 30 31 STAR ALLIANCE First Class Contract 30 31 GOLD Locations
TX CK TD Transfer Ticketing Check-in Desk Gates RefGuide_2010_Umschlag_Ref.Guide_Umschlag 29.03.10 12:36 Seite 1 AND LEGEND KEY MEMBERS Future Members Spanair www.staralliance.com
REFERENCE GUIDE STAR ALLIANCE ™ For Employees of Star Alliance Members Carriers Aegean Airlines and TAM Star Alliance welcomes REFERENCE GUIDE STAR ALLIANCE ™
14th Edition, May, 2010