bindex.qxp 6/22/06 1:45 PM Page 381

INDEX

A Arden House Conference, AB Dick, 81, 87n 320–322 Accounting issues, 152, 162n, Army Signal Corps, 84–85, 263–266, 345 116–117 Acme Sales Company, 3 Arthur D. Little, Inc., 193–198, Adams & Peck, 154 234 Addressograph-Multigraph, Asher, Bill, 168–172, 188, 281, 177–178, 198 295–297, 313, 326 Advertising, 248–250. See also AT&T, leasing concept, 196n Marketing; Publicity Austin & Dix, 41 African-American issues. See Authors League, 255 Race relations Agfa, 23–24 B Ally, Carl, 249 Bardeen, John, 163 Alcoholism, employee, 174, 354 Barker, Al, 313 Aldridge, George W., 14 Basic Systems, 337–338 Alinsky, Sol, 294–295, 296n Battelle, John Gordon, 3 Allen, Ebenezer, 1 Battelle Memorial Institute: Amalgamated (union), 26, 31, as Carlson’s backer, 51–55 168–172, 282, 296 founding of, 3 American Bosch Arma, 217 as Haloid shareholder, American Photocopy, 124, 233 186–187 American ResearchCOPYRIGHTED & process MATERIAL development, 59–62, Development, 340 114–116 American Scholar, The (McLuhan), sale of patents, 255 153–154 AMF, 202–203 teaming with Haloid, 62–65, Anthony, Susan B., 2, 99 71–72, 82–85

381 bindex.qxp 6/22/06 1:45 PM Page 382

382 INDEX

Bausch & Lomb, 286, 294 Burrows, Lincoln V., 13, 37 Becker, Gloria, 211, 269 Business Week, 239–240, Becker, Horace: 247–248 Fuji- venture, 269, 271–272 C job stress, 225–226, Cal Tech, 41, 236n 228–229, 231 Cameron, George, 59 on Kent Damon, 152 Capital. See Financing, corpo- labor relations, 282, rate 297–298 Carlson, Chester, x, 3 as new hire, 209–211, Battelle’s support of, 51–55 213–214 connecting with Wilson, and parts suppliers, 220–223 59–65 as problem solver, 280, 286 as consultant, 91–92, recognition for, 245 123–124, 145 on Wilson’s leadership, 218 death of, 346–347 Beidler, George, 3, 21–22 early years, 39–43 Bell & Howell, 147, 180, 207, “electrophotography” name, 213 86–87 , 41, 157 as innovator, 19–20, 43–48 Birkenstock, James, 144–145, philanthropy of, 236–237 186n, 192, 194, 261 process patents, 45, 48–49 Bixby, William E., 63 recognition for, 188, 245 Bliss, H.H., 41 Carlson, Dorris, 91, 236n Boody, Azariah, 104n Carlson, Ellen, 40 Books in Print, 339 Carlson, Elsa, 45–46, 53n Booz, Allen & Hamilton, 36–37 Carlson, Olaf, 39–40 Boston University, 330 Carlson, Oscar, 40 Bower, Phil, 364 Catan, Paul, 209n Bowles, Chester, 69 Century Camera, 5, 29 Brooks, John, 311 Chandler, Merritt, 212, Brower, Paul, 163, 349 217–218, 227–228, 230, Brown v. Board of Education, 289 231–232, 245 Burns, Arthur, 321 Chapman, Gloria, 164, 216 bindex.qxp 6/22/06 1:45 PM Page 383

INDEX 383

Chatman, Abraham D., 26, foreign marketing, 179 164n, 168–171, 283, 296, market research, 193–198 326, 336 R&D, 163 Chermayeff & Geismar, Wilson’s use of, 36–37, 121 246–247 Copiers, Xerox. See 914 copier; CIT Financial, 339–340 2400 copier Citizenship. See Corporate citi- Copies in Seconds (Owens), 47n zenship; Social activism Copyflo printers, 117, 119, Civil rights. See Race relations; 124–125 , 210 Social activism Copyright issues, 81n, 87–88, Clark, Donald, 166, 175, 255–256 229–230, 247, 249–250, Cornell University, 69 , 251, 349 328 Clark, Harold, 54, 142, 145n, Corporate citizenship. See also 146, 267 Community service Clinton, William Jefferson, Eastman , 108 313 Wilson’s philosophy, xi–xii, Cohn, Herman, 31n 242–243, 315–324, 363 Colhoun, Howard P., Xerox, 108–109, 250–257, 196–197n 319, 330–331 Community service. See also Corporate culture, Wilson’s Corporate citizenship; legacy, ix–xiii, 359–369 Philanthropy; Social Cravath, Swaine & Moore, 264 activism Crout, John, 51–52, 60, 83, 85 U.N. series sponsorship, Crum & Forster, 346 250–254 Curran, Jack, 25 Wilson as university trustee, Curran, Peggy, 13–18. See also 97–108 Wilson, Peggy Wilson’s commitment to, Curtin, David: 32–34, 236–238 on company leadership, Consultants: 173–175 Chet Carlson as, 91–92, on Joe Wilson, 132 123–124, 145 marketing strategies, 246, employee recruitment, 165 247 bindex.qxp 6/22/06 1:45 PM Page 384

384 INDEX

Curtin, David (Continued): as negotiator, 82–85 public relations chief, partnering issues, 142–143 239–240, 253, 262n recognition for, 188, 240, and Sol Linowitz, 308n, 245 309–311, 328n technology guru, 38, 55, travel, 190 57–60 as VP, research, 262–263n D on Wilson’s leadership, Damon, Kent: 120–121 craps night, 175 Dick, Alfred Black, 81 sales projections, 264–265 Dick, C. Matthews, Jr., 81 as treasurer, 98, 108, Digital Equipment Corp., 340 150–153 Donoho, Moore & Company, as VP, finance, 262n, 348 23 Davis, John, 148n, 180–188, Doriot, Georges, 340 266, 271–272 Douglass, Frederick, 2 Dayton, Russell W., 51 Dowler Co., 338–339 deKiewiet, Cornelius, 99, 102, 105, 109 E Depression years (1930s): Eastman, George, 2, 8, 109 effect on Chet Carlson, 41 Eastman Kodak: effect on Joe Wilson, 16, as benchmark, 195, 332–333 148 as competitor, 21, 34–38, 58 Haloid’s growth during, history of, 2, 5 19–28 race relations, 292–294, 298, Derenberg, Walter, 74 300 Dessauer, John: union policy, 168, 292–293 background, 23–24 university gifts, 108 and Chet Carlson, 92 wage comparisons, 169 on Gilbert Mosher, 9 Eastman School of Music, 2, 8, on Haloid challenges, 122 100, 102, 109 and Horace Becker, 209–210 Eden, Anthony, 189–190 increasing responsibilities of, Edison, Thomas Alva, 81 163 Electrical Optical Systems, 284 bindex.qxp 6/22/06 1:45 PM Page 385

INDEX 385

Electrophotography: Financial issues, personal, licensing of, 82–84 161–162n patent issues, 45, 48–49 Financing, corporate: renamed, 86–88 capital, 234–235, 264–266, Ellis, Bob, 279 277 Employees, Xerox. See also government-sponsored, Labor relations 135–138 demoting/discharging, investor relations, 240–242 159–162 and leasing issues, 206 executive-level, 172–175 914-related, 213, 233–234 hiring frenzy, 261, 262n partnering, 138–146, recruitment of, 157–167 177–179, 207 retraining, 126–127 Rank-Xerox venture, scholarships for children of, 182–188 102–103 sources of, 90–91, 147–155 stress issues, 162–164, First Boston, 91 172–175, 226–230 First National, 150 union issues, 26–27, 89–90, Florence, Franklin, 289–300 167–172 Folsom, Marion, 101, 108 wage issues, 169, 188, Foran, Jack, 17 281–284, 331–333 Forbes, 236n, 243–244, 248 Wilson’s regard for, xi–xii, , 116 87–88, 132–133, 162 Forrestall, James, 69 Ermanc, Joseph J., 43n Fortune, 155, 174, 233, 247–248 Ernst & Ernst, 194–195 Fuji Photo, 268, 286 Estate issues, Wilson. See Fuji-Xerox, 256, 267–273, Financial issues, personal 319n, 366 Funston, Keith, 265 F Faulkner, Dawkins & Sullivan, G 264n Galbraith, John Kenneth, 69 Fenton, Allen, 38n Garrett, Paul, 239 Feurst, Eugene, 115n Gates, Tom, 180 Fight On, 298–300 Gavaert Photo, 29 bindex.qxp 6/22/06 1:45 PM Page 386

386 INDEX

General Aniline and Film, 29–30 1950s (transition), 111–129 General Electric, 142–143, 155, 1960s (transformation), 230 259–266 General Motors, 146 derivation of Xerox name, Ginn & Co., 338 86–88 Glavin, Aline, 132 developing xerography, Glavin, Charles, 91 79–85 Glavin, John: history of, x, 4–5, 8–10 on Joe Wilson, 127–128, labor relations, 26–27, 132, 199, 215 89–90, 167–175 market research, 197, marketing research studies, 200–206, 234 195–198 recognition for, 240, 245 name source, 4 VP, product planning, 262n overseas expansion, 177–188 Goldman, Jack, 341, 343–344, parts suppliers, 220–223 351, 354 product publicity, 88–95, Goss Printing Co., 89n 234 Government contracts: profitability, 259–266, Army Signal Corps, 84–85, 276–279, 286–287 116–117 purchase of xerography R&D help, 135–138, 149 patents, 153–154 as revenue producer, 334 recruiting employees, Graphic design issues, 246–247 157–167 Greenwich Associates, 364, retirement plans, 90 368 strikes, worker, 171, 332 Gundlach, Bob, 133 teaming up with Battelle, 62–65 H Wilson as new hire, 16–17 Halloran, Helen, 9 Hamilton College, 68, 328 Haloid Corporation. See also Hargroves, Tony, 271–272 Xerox Hartnett, Jack: 1930s (growth), 19–28 appointed to board, 159–160 1940s (challenges), 29–32, as employee recruiter, 34–38, 79–85 165–167 bindex.qxp 6/22/06 1:45 PM Page 387

INDEX 387

on Haloid reorganization, 37 missed opportunities, 47–48, and marketing issues, 87–88, 95, 191–194 205 as potential partner, 137, on R&D, 120 141–146, 179, 186n, recruitment by Wilson, 25 207–208, 213 on Sol Linowitz, 308–309 as suitor, 261 as Wilson confidant, 7, 73 as Xerox competitor, 334, on Wilson’s leadership, 335 112–113, 215 as Xerox model, 234 Harvard University: I.G. Farben, 29 Charles Ellis at, 363 Innovation: Donald Clark at, 166 of Chet Carlson, 43–48 Horace Becker at, 226 importance of, 19–20 Joe Wilson and, 16, 147, 330 on 914 project, 213–220 John Rutledge at, 166 in office copiers, 123–125 Kent Damon at, 150n at Polaroid, 196–197n Peter McColough at, 166 at Xerox, x–xi, 278–281, Hazard, Leland, 321 285–287 Heinmann, Ben, 69 Insalaco, Mike, 219 Heiskel, Andrew, 311 Intellectual property laws, 81n History of Haloid, A (O’Toole), IRS, versus Wilson estate, 4n 162n Hoffman, Paul, 251 Itek, 164 Holmes, Oliver Wendell, Ivins, Phillips & Barker, 90n quoted, 125 Hough, Jack, 246 J Howard, Jane, 301–302, 304 Javits, Jacob, 321 Hurst, Homer, 159 JC Wilson & Company, 3 Hutton, Alice, 3 Jensen, Michael, 106 Jobs, Steve, 95n, 343–344 I John Birch Society, 251, 254 IBM: Johnson, Lyndon, 303, 309, as competitor, 157 313, 324n design claims, 213 Jones, Robert, 87 bindex.qxp 6/22/06 1:45 PM Page 388

388 INDEX

K unions, 26–27, 88–89, Kearns, David, 281n 167–172, 281–284, Keating, Kenneth, 26, 31–32 331–333 Kennedy, Edward, 321 Wilson’s contribution to, Kennedy, Jackie, 303 237–238, 251, 281–282, Kennedy, John F., 301 359, 361 Kennedy, Robert, 303 Lanaman, Buck, 329 Keppel, Francis, 324n Langer, Nicholas, 57 Kinsella, Jack, 280 Law, Tom, 180–183, 186–187, Klinger, Karl G., 355 268, 272 Kneisner, Hoag and Carlson, Leach, Ronald G., 183–184 53 Leadership, Wilson’s: Kobayashi, Setsu, 267–272 communication, 112–113 Kobayashi, Tony, 256, 257n, in electrophotography acqui- 269n, 271–272, 319n sition, 64–65 Kodak. See Eastman Kodak in financing, 147–151 Kodak Bulletin, 55, 57 international recognition, Korean War, 118, 138 188 Kornei, Otto, 45–47 listening skills, 131–133 Kuhn Company, 4 negotiating skills, 171–172 Kuhns, Harold: on 914 project, 213–218 as controller, 120, 129, 205 public service, 67–68, and Horace Becker, 152, 236–238, 359–369 220 public speaking, 32–33, and Kent Damon, 150n 240–243 and 914 project, 213 in race relations, 295–300 reassignment of, 160 in recruitment, 157–158 recruitment by Wilson, 25 technology-related, 125–126 Ku Klux Klan, 255 as university trustee, 97–108 visionary, 79–80, 86–88, L 121, 127 Labor relations. See also Xerox legacy, ix–xiii, Employees, Xerox 359–369 race-related issues, 295–300 Library Journal, 339 strikes, Haloid, 171, 332 Licensing issues, 138–146, 149 bindex.qxp 6/22/06 1:45 PM Page 389

INDEX 389

Lichtenberg, George, 43 Mallory, P.R., 45 Lienen, Raymond, 31n Mallory Company, 41–42, 45, LIFE magazine, 88–89, 142, 51, 53 301–313 Marketing. See also Publicity Lincoln Alliance Bank, 30 communications strategy, Lindsay, John, 312 239–241 Linowitz, Sol: editorial coverage, 243–245 background of, 67–70 innovation in, 245–249 bonding with Wilson, 7, public speaking, 240–243 70–77 television, 249–257 as chairman of board, 263n Massachusetts Mutual, 127n, Fuji-Xerox venture, 270–272 153 licensing issues, 143n, 261 May Company, 36–37 as negotiator, 85, 154n, Mayer, Martin, 302n 178–179 Mayo, Clyde, 145n, 212, patent protection, 139–140 225–226 as publicity hound, 301–313 McCardle, Archie, 353 Rank-Xerox venture, McColough, Peter: 180–189 as CEO, 337–351 recognition for, 240, 245 as chairman, 353–354 resignation of, 327–329 company communications, as university trustee, 100, 112–113 101 on competition, 34 on Wilson, 117, 121, 159, on corporate stress, 162–163 215–216 craps night, 175 Linowitz, Toni, 69, 189, 303 expanding role of, 160 Lippincott, Gordon, 246 on IBM archetype, 234 Lippincott & Margolies, 246 pricing innovations, 205n Lithmaster, 116, 120 recruitment of, 166–167 Litton Industries, 334 social activism of, 255 Lundell, L. Walter, 339–340 on Sol Linowitz, 312 VP, operations, 262n M on Wilson’s leadership, Making of a Public Man, The 122–123, 151, 164, (Linowitz), 302n 215–216 bindex.qxp 6/22/06 1:45 PM Page 390

390 INDEX

McColough, Peter (Continued): Mulder, John G., 294 as Wilson’s successor, Mulhauser, Frederick, 67 284–285, 325–326, Murphy, Dan, 276 335–336 My Years at Xerox (Dessauer), 9 McKelvey, Blake, 4n, 10n, 16n, 188n, 223n, 245n, 255n, N 285n Nakamura, Fred, 269 McKinsey & Co., 278 Newsweek, 47 McLuhan, Marshall, 255 New Yorker, 311, 320 Meckling, Bill, 106 Law School, 41 Mergenthaler Linotype, 209 New York Stock Exchange, 265 Michaels, Jim, 243 New York Times: Microtronics, Inc., 59, 82 on Carlson’s patent, 48 Military contracts. See on Copyflo printers, 119 Government contracts on racial issues, 298–299n Millikin, Rodger, 252 on Sol Linowitz, 302 , 81, 87n on welfare issues, 320–321 Mitchell, Harrick & Company, Wilson’s obituary, 355–357 23 on Wilson’s speaking abili- Model A copier, 114–116 ties, 241 Morgan Guaranty Trust Nicks, Eugene, 31 Company, 150, 155 914 copier: Mosher, Gilbert E.: applications, 259–260 estrangement from Wilsons, Arthur D. Little study, 25–28 193–195 as general manager, 8–9, demand for, 235–236, 16–17 259–266 as Haloid underwriter, 5 design issues, 211–213, power struggle at Haloid, 218–224 29–32 as fire hazard, 229–230 and Rectigraph acquisition, market research, 193–195, 22–23 200–206 Mott, George, 145n predecessors of, 209–211 Moynihan, Patrick, 321 price issues, 196–198, Mulcahy, Anne M., 172 201–206 bindex.qxp 6/22/06 1:45 PM Page 391

INDEX 391

production issues, 225–235 Pell, Erik, 64n, 157–158 service issues, 201–206, Pension plans, Haloid, 90 232–234 Percy, Charles, 180 team leadership, 213–218 Personnel. See Employees, Nisner’s 5 & 10¢ store, 225 Xerox Nixon, Richard, 324n Phenomenon of Men, The, 127 Northwestern University, 166 Philanthropy. See also Notre Dame University, 330 Community service; Corporate citizenship; O Social activism Olsen, Ken, 340 of Chester Carlson, 236–237 Optical Society of America, of Joe Wilson, 67–68, 88–89, 94 236–238 O’Toole, William, 4n, 118n Rochester’s tradition of, 2 Oviatt, Percival, 71n university-related, 97–110 Owens, David, 47n Photostat, 21–22 Piper, Homer, 19–20, 30–31, P 245 Palevsky, Max, 341 Polaroid, 196–197n, 334 Pallicheck, Francis, 262n, 325 Potovsky, Jacob, 282–283 Palo Alto Research Center. See Publicity. See also Marketing PARC demonstrations, 88–89, Papert, Frederic, 251 94–95 Papert, Koenig & Lois, 243, marketing strategies, 249, 251 239–243 PARC, 343–344, 351 timing of, 234 Parkinson, C. Northcote, 242 Public service. See Community Parkinson’s Law (Parkinson), service; Social activism 242 Publisher’s Weekly, 339 Patents: Pusey, Nathan, 330 competitive issues, 138–143 electrophotography, 45, R 48–49 Race relations: Haloid’s purchase of, rioting in Rochester, 153–154 289–300 bindex.qxp 6/22/06 1:45 PM Page 392

392 INDEX

Race relations (Continued): Rock, Arthur, 341–342 and welfare issues, 323–324 Rockefeller, Happy, 355 Wilson’s contribution to, Rockefeller, John D., 2, 109 xi–xii, 237, 359, 361 Rockefeller, Nelson, 101, 320, Racon Photocopy Corp., 322, 347, 354–355 275–276 Rockefeller Brothers, Inc., 364 Radio Electronic Engineering News, Roosevelt, Franklin D., 16, 320 57, 58n Root, Elihu, 68 Rank-Xerox, 179–190, 266, 366 Rosenberg, Anna, 251 Raub, Dave, 161, 188 Rutkus, John, 210–212, 219, RCA, 138–143, 179 285 R&D. See also Technology Rutledge, John W.: expanding, 261, 262 changing role of, 325 government-sponsored, Haloid career, 166, 173–174 135–138 sales team, 261 on 914 project, 218, 277 stock purchase, 231 partnering for, 138–146 VP, marketing, 262n Rectigraph Company, 3, 19–23 Reddington, Margaret, 204 S Reichenbach, Homer H., 4 Sales, explosive growth of, Remington Arms, 81n 259–266 Remington Rand, 34n Salmon, W.H., 31n Rhees, Rush, 109 Sarnoff, David (General), 140 Riverside Junior College, 40–41 Saturday Review, 322–323, 329 Rochester (NY). See also Schaeffert, Roland M., 52–53, 61–62, 64 attributes of, 8 Schuman, Robert, 57–58 history, 1–2 Schwertz, Fred, 145n race riots in, 289–300 Scientific Data Systems, Rochester City Club, 67, 70 341–343 Xerox move from, 347–351 Scranton, Hamlet, 1 Rochester, Nathaniel, 1 Seleny, Paul, 43 Rochester Institute of Seneca Indians, 1 Technology, 98, 126 Seymour, Whitney North, 261 bindex.qxp 6/22/06 1:45 PM Page 393

INDEX 393

Shankle, Herbert C., 299–300 Stott, Wagner, 265 Shepardson, Donald, 145n, Stowell, Ernie, 264, 275–276 224, 278 Stromberg-Carlson, 143n Shono, Naebue, 269n Sugi, Ichiro, 267 Shumway, F. Ritter, 31n Sullivan, John B., 18 Simpson, Thatcher & Bartlett, Sutherland, Linowitz and 261 Williams, 70, 75 Sloan, Alfred, 146 Swett, Al, 74–75 Social activism. See also Community service; T Corporate citizenship Taubes, Ernest, 59, 82–83 of Chet Carlson, 236–237 Technology. See also Innovation of Joe Wilson, 242–243, power of, x–xi, 125 315–324, 330–331, in Rochester’s history, 2 355–357, 359–369 Wilson’s regard for, 37–38, as Rochester tradition, 2 236–237, 356 Wilson-family endowments, Television, 245–246, 249–257 102–110 Telsun Foundation, 251 Xerox sponsorships, Thant, U, 252, 346n 250–257 Thermofax, 38, 124 Social Security Administration, Time magazine, 236n, 340 201 Todd Equipment Company, Sproull, Robert, 100–101, 116n 106–107, 109, 110n Toshiba, 268 Standard Pressed Steel, 260 Tripp, Hulbert, 105n State University of New York, Turek, Fenton, 179 101–102 2400 copier, 285–286 Stebeck, Gus, 26 , 81 Steinhilper, Frank, 49n, 112 Stevenson, Adlai, 69, 253 U Stewart, Dougall & Associates, Union issues. See Labor rela- 194 tions Stewart Brown & Associates, 36 United Auto Workers, 168–169 Stich, Robert, 87 United Nations, 250–254 bindex.qxp 6/22/06 1:45 PM Page 394

394 INDEX

University Microfilms, 284 Wallis, Allen, 99–101, 102, University of Rochester: 107–109 Eastman School of Music, 2, Walmsley, J. Millner, 5 8, 100, 102, 109 Ward Howell Associates, 165 financial issues, 101–110 Watson, Thomas J., Jr., 95, founding of, 2 141, 143, 180, 194, 1960s protests, 107–108 207–208 portfolio issues, 154n, 155 Weingarten, Victor, 322 scholarships, 102–103, 109 Welfare issues, 320–324 trustees, 97–108, 327 Welton Beckett and Associates, Wilson as benefactor of, 247 108–110, 364 Weslyan University, 166, 229n Wilson as student at, 10–11 Western Electric, 143n Upton, Katharine M., 3 White, Theodore, 255 Urban League, 299–300 Williams, Clyde, 154n U.S. Department of Labor, 297 Wilson, Ann, 2 U.S. News & World Report, 248 Wilson, Chris, 328–329n U.S. Steel, 260 Wilson, Harry, 2 Wilson, Joe. See also Leadership, V Wilson’s Vail, Theodore, 196n ancestry, 2–3 Van Doren, Knowland, birth of, 6 Schloder, 36 career path, 16–17, 24–28, Verifax, 38, 124 32, 37–38 Vermilye, Peter, 155 college life, 10–11 Vietnam War, 256 courtship, 13–18 Volunteerism. See Community death of, 353–357 service; Philanthropy; early years, 1–11 Social activism family life, 93–94, 117–118, von Mallen, Elsa, 45 127–129, 132–133 Vyverberg, Bob, 145n grandfather’s influence, 7–8 health issues, 117–118, W 351–352, 353 Wages. See Employees, Xerox integrity of, 90–91, Walkrup, Lew, 84, 114–115 164–165, 183–184, 362 bindex.qxp 6/22/06 1:45 PM Page 395

INDEX 395

as intellectual, xii–xiii, 6–7, as corporate wife, 326 10, 70, 241 courtship, 13–18 life’s goals, ix, 236–238, as disciplinarian, 161 261–262 family life, 73, 93, 118, 128 media coverage of, 243–245 and Sol Linowitz, 301–309, as musician, 70 328n as parent, 93–94, 117, travel, 180, 185, 189, 334 132–133, 161–162 at White House, 289n parents, relations with, 6–7, Wilson, Richard (Dick), 6, 25, 37, 114, 128–129 108, 128 people skills, 131–133 Wilson, William, 2 politics of, 16 Wirtz, Willard, 298n, 299 public speaking skills, 32–34, Women’s issues, 172, 359, 361 240–243 World War II, 29–32, 34–38 religious views of, 127–128 shyness of, 6–7, 33, 67–68, X 131–132 Xerography: Xerox succession plan, applications, 52, 111–117, 325–327 141–143 Wilson, Joseph C. “JC,” 2–4, Haloid’s commitment to, 7–8, 14–15 79–85 Wilson, Joseph Robert “JR”: inventor of, 3, 19–20 as board chairman, 114 name coinage, 86–88 declining health, 128–129 unveiling of, 88–95 early years, 3–6 Xerox. See also Haloid and G.E. Mosher, 9, 25–28, Corporation 29–32 competition, 275–277, Haloid growth, 22–23 333–334 and Joe Jr., 7, 10, 17, 37 culture of, ix–xiii Wilson, Katherine N. “Kate,” 6, growth explosion, 259–266, 109n 365–366 Wilson, Kathy, 93–94, innovation, 278–281, 133–134 285–287 Wilson, Peggy: labor issues, 281–284 bequests, 108–109, 110n logo creation, 246 bindex.qxp 6/22/06 1:45 PM Page 396

396 INDEX

Xerox (Continued): race relations, 289–300 management restructuring, stock options, 277–278 325–336 Xerox Data Systems, 342–343 move to Stamford, 347–351 Xerox Square, 319 naming of, 86–88 partnering with Rank, Z 179–190 Zarem, Abe, 263n, 341 post-Wilson era, 337–352 Zen Buddhism, 236n profitability, 259–266, Zimmerman, Toni, 69 276–279, 286–287 Zipser, Al, 246 bindex.qxp 6/22/06 1:45 PM Page 397 bindex.qxp 6/22/06 1:45 PM Page 398