IMPORTANT MESSAGE FROM MARTOCK AND SOUTH PETHERTON PATIENT PARTICIPATION GROUP I’m a member of the Martock and South Petherton Patient Participation Group. Yesterday ( Friday ) I met the Practice Manager and her colleagues at South Petherton Surgery. Could you please circulate the following: ‘In common with other practices in the country, due to the present CORVID 19 situation, the South Somerset Primary Care Network are identifying specific surgeries to cater for specific patient needs. All initial contact with a surgery will be via a telephone triage system which may result in a call back from a Doctor or a Nurse Practitioner/Health Coach. A patients call could be picked up from any of the surgeries in the network. If a patient is required to attend for a face to face appointment they will be asked to attend a specific surgery to cater for their individual needs. This may not be their usual surgery and may be at either the Crewkerne Health Centre, Buttercross Health Centre in Somerton, Martock Surgery, or West One at Crewkerne. The keys messages are: • Only contact the surgery if you really need to. • Be ready to answer questions not only about your health but also that of other occupants in your house. • Do not turn up at the surgery to book an appointment. • Phone the surgery first at all times. • Be prepared to attend an unfamiliar surgery. he bringing together of local practices under the umbrella of Symphony has provided a high degree of resilience for its patients. All the staff are working long hours to ensure patient safety. If you have any concerns or queries please contact me, Paul Harding, who is on the Martock and South Petherton Patient Participation Group. I can be contactable either by email: [email protected] or on my mobile: 07777666947. Please check with the surgery website for any updates. https://www.martocksurgery.nhs.uk Paul Harding