The Telehomebook
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The Telehome Book 2 0 1 7 - 2 0 1 8 EMERGENCY NUMBERS Fire ................................................................................911 Or dial “0” [OPERATOR] State Police ....................................................................911 for assistance. Ambulance .....................................................................911 Tell the OPERATOR Stop Domestic Violence “This is an emergency call”. Clinton County ......................................518-563-6904 Essex County........................................888-563-6904 Say for example: Franklin County .................................... 800-834-9474 “I want to report a fire in [town name],” DOCTOR __________________________________________ or “I want the State Police,” etc. OFFICE ___________________________________________ HOME ____________________________________________ Then give the OPERATOR the number of the telephone you are calling from. NYSEG ........................................................... 800-572-1131 Emergency .....................................................800-572-1111 New York Relay Service National Grid ...............................................800-867-5222 The New York Relay Service relays calls between a person Federal Bureau of Investigation using a TDD and any other telephone user within the state. Plattsburgh............................................518-563-4680 The service also works in reverse, allowing a person with a If No Answer Albany .........................518-465-7551 telephone to call a TDD user. Specifically trained person- U.S. Poison Control Center ..........................800-336-6997 nel are available 24 hours a day, seven days a week to relay calls. Toll free 800 numbers are available to use the Rabies Information Helpline service or obtain additional information. Clinton County ......................................518-565-4848 Essex County.........................................518-873-3500 To Place a Call, Dial 711 or: If you have TDD, dial 1-800-662-1220 Essex County After Hours .................... 800-533-1555 If you have a telephone, dial 1-800-421-1220 Child Abuse and Maltreatment Reporting Center Albany .............................800-342-3720 ASCII Users, dial 1-800-584-2849 Deaf Emergency TDD Voice Carry-Over Users (VCO), dial 1-877-826-6977 (N.Y. State Police)............................................................711 Spanish-to-Spanish only, dial 1-877-662-4886 Voter Information & Registration ...............800-367-8683 Speech-to-Speech only, dial 1-877-662-4234 Pay per call only, dial 1-900-230-6565 AFFORDABLE MONUMENTS, General Inquires: MEMORIALS, SIGNS & TDD users (hearing and speech impaired only), dial CREMATION NICHES 1-800-835-5515 We will work closely with you Non-TDD users, dial 1-800-664-6349 to help you choose and design the appropriate memorial for your loved one. “711” Emergency Calls Using A TDD From Counties That Do Not Have 911 Service Deaf, hard-of-hearing, or speech-impaired custom- ers calling from counties that DO NOT have 911 service may dial 711 to reach a TDD at the State 48 COURT STREET P.O. BOX 282 Police barracks. If in doubt, dialing 711 from most PLATTSBURGH, NY 12901 ELIZABETHTOWN, NY 12952 counties will route you to the State Police TDD. JAY HEALD AT 518.569.6246 OR MIKE SLATTERY AT 518.524.1514 1 Suburban Propane “Our Business is Customer Satisfaction” Propane & Heating Oils 24-Hour Emergency Service 688 E. Main Street 32 St. Lawrence Street Malone, NY Saranac Lake, NY Ph: (518) 483-2710 Ph: (518) 891-1515 or (518) 483-0460 Fax: (518) 483-2946 6 Champlain Avenue 4845 US Avenue Westport, NY Plattsburgh, NY Ph: (518) 962-2328 Ph: (518) 561-2290 Toll Free: 1-800-Propane www.suburbanpropane.com 2 Chazy Westport Communications JUST FOR KIDS DAD AT WORK _______________________ POLICE _____________________________ MOM AT WORK ______________________ DOCTOR ____________________________ GRANDPARENTS ____________________ FIRE ________________________________ Chazy & Westport Telephone Corporation was incorporated in the State of New York in 1903. Connecting the communities we serve with pro- gressive telecommunications, while remaining small, flexible and charitable. Those communities include Chazy, West Chazy, and Westport, as well as portions of Altona, Champlain, Elizabethtown, Essex, Lewis, Scotia, and Wadhams. Westelcom, our wholly owned subsidiary, delivers comprehensive voice and Internet solutions on a fiber based network. Boasting stellar customer service, expert engineering and innovative concepts, we design and deliver some of the most sophisticated services in telecom today. In additional to deploying fiber technologies at Gigabit levels, Westelcom has also widely deployed Metro Ethernet Networks, Disaster Recovery concepts and has constructed a Carrier Neutral Data Center. Westelcom serves the business community from Lake Champlain to Lake Ontario. HERE ARE A FEW NOTABLE DATES THAT WE ARE PROUD OF: 1941: First dial office in the North Country was installed in Chazy and Speed Internet Access, two major innovations implemented to keep West Chazy. the community level with the growing Telecommunications industry. 1952: Gerald R. Forcier purchased Westport, Essex and Lewis Telephone Co. 2001: Westelcom Family of Companies acquires Gisco and NorthNet, two competing Internet Service Providers in the North Country to expand 1958: Westport installs one of the first digital offices in Essex County. their reach across the North Country. This acquisition makes us the 1959: Westport Telephone Company purchases Chazy Telephone Company, North Country’s largest local Internet Provider, with over 30,000 alas the name Chazy & Westport Telephone Corporation came to be. customers. Westelcom’s local facilities voice and data launch in Watertown marks a first for the area, a LOCAL carrier for voice 1968: The Chazy dial offices were replaced. services that is able to react and respond to the local community’s 1972: We were one of the first in the North Country to start offering touch- needs. tone service and direct distance dialing without operator assistance. 2002: Chazy Westport High Speed Internet (DSL) is available to 100% of 1981: The first Digital Central Office in the North Country was installed their territory. This feat is more than uncommon in the industry. in Chazy and West Chazy. Westelcom, a full service interconnect, was formed to provide customers in our franchised area and in 2008: Westelcom starts deploying Fiber Optic Technology to businesses in the surrounding North Country with the communication needs of Watertown and Plattsburgh. our growing environment to include phone systems and voice mail 2011: Westelcom brings Fiber optics to Elizabethtown businesses and lands systems. the deal to construct and deliver fiber internet for the Telemedicine Network. 1984: Westport became the first digital office to make Chazy & Westport Telephone Corp. the first Telco with more than one fully digital central 2012: Westelcom begins Fiber construction to Malone businesses as well as office in New York State. Ticonderoga in conjunction with the Fiber Optic Telemedicine Project. The company also completed the construction of their Non-Specific 1993: The Chazy and Westport Central Office were updated to accept modern and future technologies such as SS7 and CLASS features like Caller Carrier Neutral Colocation facility located in Plattsburgh. ID. This change positioned the company to assure that we provide our 2013: Chazy Westport starts deploying Fiber Optic Technology to the homes customers with the most up-to-date, state of the art technology. to Chazy, West Chazy and Westport. Westelcom builds to Clayton, NY. 1994: First digital, high-speed video conferencing system in the North 2014: Westelcom launches Hosted Phone Systems In an effort to of- Country was installed in the Chazy and Westport offices. fer advanced telecommunications to businesses in the region. 1996: Westelcom offers direct Internet Access to the North Country. 2017: The NYS Broadband Grant to bolster fiber deployment was awarded to CWT. The company built 117 miles of fiber to bring higher internet 1997: Westelcom purchases Mr. Computer, a retail computer business, and speed to 530 homes. renames it Westelcom Computer. 2000: Chazy & Westport Telephone offers Long Distance Service and High Chazy Westport Communications 3 DIRECTORY INDEX Emergency Numbers ...................................................................... Inside Front Cover Introduction .............................................................................................................. 2 Doing Business With Us ......................................................................................... 4-5 Do Not Call Registry .................................................................................................. 6 Call Before You Dig ................................................................................................... 6 Testing Non-Working Phones .....................................................................................7 Rights and Responsibilities ....................................................................................8-9 Special Protections ..............................................................................................10-11 “900” Number Services ...........................................................................................12 Types of Calls .....................................................................................................