Deloitte City Mobility Index 2020 Analysis area

Analysis area: 3,015 km2 | Population: 2,840,006 (2018) | Population density: 942/km2 Definition of analysis area: (AML)

TOP PERFORMER MOBILITY ANALYSIS GLOBAL LEADER KEY MOBILITY STATISTICS CONTENDER EMERGING ASPIRING options* Bus, , including metro and tram, bike, ferry Congestion Monthly public transport pass Public transport reliability US$33-US$43

Performance Transport safety GDP per capita US$39,233 (€35,836) (2017) and resilience Integrated mobility Principal transport authorities Modal diversity Lisbon Metropolitan Area (AML) and 18 municipal transport authorities that comprise the AML Vision and strategy

Investment JOURNEY MODAL SPLIT Innovation PRIVATE CAR PUBLIC TRANSPORT Vision and Regulatory environment leadership 58% 16% Environmental sustainability initiatives

Public transport density WALKING BICYCLE Transport affordability 23% 1% Air quality

Service and Customer satisfaction inclusion Accessibility OTHER: 2%

*Regulated, licensed, subsidised and monitored by principal transport authorities.

FUTURE OF MOBILITY CAPABILITY Lisbon FoM global leader Significant Passive environment, Proactive environment, Proactive environment, work to do a number of barriers some barriers few barriers

STRENGTHS CHALLENGES • The city authorities engage with companies to change their • Private vehicles remain the most popular mode of transport employees’ mobility patterns through the Lisbon Corporate and are a major reason for worsening traffic congestion Mobility Pact • Need to expand public transport capacity as more affordable • Lisbon’s Smart City Strategy includes digital payment methods monthly passes increase passenger numbers and data-sharing systems, using open data from both private • The planned creation of a new entity, Transport for and public entities Metropolitan Lisbon, in 2020 will require improved • Investments in walking and cycling infrastructure have improved coordination across municipalities of the Greater Lisbon Area to the experience for those using active modes, and reduced the capture potential benefits number of road accident fatalities Deloitte City Mobility Index 2020 Lisbon

Key focus areas to improve Invest in park & Develop alternative Integrate private city mobility and realise the ride facilities to financing plans to transport services into encourage use of compensate for lower monthly passes to Future of Mobility: public transport transit pass revenue increase inter-modal mobility

MOBILITY ANALYSIS FURTHER DETAILS:

Performance and Vision and leadership Service and inclusion resilience Lisbon is introducing a number of In 2018, as a part of its larger urban The city is taking a number of steps to initiatives, such as an expansion of the development strategy, the Lisbon make public and active transport a more metro, the launch of electric bike sharing, authorities announced plans to invest attractive option: better infrastructure and better private-public collaboration, to €307 million in smart city initiatives to for walking and cycling, cheaper fares and augment integrated mobility solutions. improve energy efficiency and mobility. easier payment options. • The Corporate Mobility Pact, launched in Lisbon is the 2020 European Green Capital. • In April 2019, the city capped monthly October 2019, encourages companies to • The AML has adopted a light-touch travel fares for public transport at €40 in adopt initiatives for changing behaviour in approach to regulation, encouraging the 18 districts of greater Lisbon. This led mobility patterns of both companies and collaboration and coordination among all to increased use of the system, putting their employees. Examples include stakeholders to create new mobility strain on existing capacity. offering workers mobility credits for services. Participants hold regular • Lisbon City Council has improved the bicycles or transport passes, and adopting meetings to facilitate decision-making and situation for pedestrians and cyclists electric vehicles (EVs) in business fleets. address regulation issues. through a series of projects to build or • Lisbon has also been successful in • The government is investing €210 million improve over 150 km of cycle ways, attracting providers of micromobility (US$230 million) between 2019-2023 to renovate 20 public squares and the services, with more than 10 e-scooter and expand Lisbon’s metro system, adding two riverfront, and make 9,400 crosswalks e-bike companies setting up in the city in new stations at Estrela and Santos, level and wheelchair-accessible. the past two years. improving connectivity between the yellow • The city upgraded its popular Viva smart and green lines, and introducing an • The city’s Smart Open Lisboa programme card to connect it to users’ bank accounts automatic train control system. funds initiatives to develop solutions that so that passengers can travel without use sensors and IoT platforms relating to • The city introduced Europe’s second having to pre-load their card. parking demand, traffic management, electric vehicle car-sharing scheme, emov, and digital and personalised mobility, in 2018 and had installed 540 public among others. chargers by the end of December 2019.

SUMMARY In Lisbon, the preference for using private vehicles on the city’s narrow, hilly streets is a major cause of traffic congestion. To tackle this, the city council has shown itself receptive to new ideas, taking a number of steps to improve the use of public transport, provide new infrastructure to increase access for pedestrians and cyclists, and foster smart mobility solutions such as ride-sharing platforms and digital payments that encourage the use of public and shared modes of transport. The city makes available 63 open data sets on its public data platform: these cover issues such as parking demand and availability, payment fraud, digital and hardware solutions for connected vehicles, and passenger information, to help establish a common ground for generating insights for mobility improvements.

CONTACTS Simon Dixon Miguel Eiras Antunes Diogo Santos Global Transportation leader Global Smart City, Smart Nation & Future of Mobility lead Partner Local Government leader Partner Deloitte MCS Limited Partner Deloitte Consultores, S.A. Tel: +44 (0) 207 303 8707 Deloitte Consultores, S.A. Tel: +351 210 422 554 Email: [email protected] Tel: +351 210 423 825 Email: [email protected] Email: [email protected]

About the Deloitte City Mobility Index About this publication Deloitte LLP is the affiliate of The Deloitte City Mobility Index reviews major cities This publication has been written in general terms Deloitte NSE LLP, a member firm of Deloitte on key aspects of mobility and the resulting and we recommend that you obtain professional Touche Tohmatsu Limited, a UK private company relationship to economic performance. Drawing on advice before acting or refraining from action on limited by guarantee (“DTTL”). DTTL and each of publicly available data, client conversations, and any of the contents of this publication. Deloitte LLP its member firms are legally separate and bespoke Deloitte analyses, we assess each city’s accepts no liability for any loss occasioned to any http://www.deloitte.com/aboutindependent entities. DTTL and Deloitte NSE LLP ability to transport its citizens both now and in the person acting or refraining from action as a result of do not provide services to clients. Please see future and therefore its potential to bring prosperity any material in this publication. www.deloitte.com/about to learn about our global to the city. network of member firms. About Deloitte As we receive feedback, we will update and expand Deloitte LLP is a limited liability partnership © 2020 Deloitte LLP. All rights reserved. the analysis, which may mean the results shown in registered in England and Wales with registered this document may change. number OC303675 and its registered office at For the full interactive index, visit the Deloitte City 1 New Street Square, London EC4A 3HQ, http://www.http://www.deloitte.com/insights/city-mobility-indexMobility Index at deloitte.com/insights/mobility-index. United Kingdom. For Deloitte’s insights on the Future of Mobility, visit http://www.deloitte.com/insights/future-of-mobilitydeloitte.com/insights/future-of-mobility.