Family Owned Since 1916
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Family owned since 1916 1 What we believe whatAt Wegmans, we believewe that good believe people, working toward a common goal, can accomplish anything they set out to do. In this spirit, we set our goal to be the very best at serving the needs of our customers. Every action we take should be made with our customers in mind. We also believe that we can achieve our goal only if we fulfill the needs of our own people. To our Customers and our People we pledge continuous improvement, and we make the commitment: “Every day you get our best!” 3 4 A century of innovation The story began in 1916, when brothers John and Walter Wegman became fresh produce pushcart peddlers. In 1930, the two brothers made national headlines when they opened a 20,000 square foot store—gigantic by standards of the day—with eye-popping innovations like vaporized water spray to keep produce crisp and a cafeteria that seated 300. In 1950, Robert Wegman, Walter’s son, became president and laid the foundation for Wegmans to be not only a great place to shop, but also a great place to work. Today, Robert’s son Danny Wegman, and Danny’s daughters Colleen and Nicole, lead the company. Wegmans’ big, bright, and beautiful stores offer a shopping experience that customers adore; they rave about the open-air market ambiance, the selection of foods, and the award-winning service. They even like their Wegmans so much they show it off as a tourist attraction, a fun outing for visiting family and friends who don’t live near a Wegmans. This book shares more about the journey that took Wegmans from its beginnings to a company with over 48,000 employees who serve millions of customers at 96 stores (and still growing) in six states. Wegmans Fairport front end, 1958. Left: Grand-opening excitement at Fredericksburg, VA store, 2009. 5 FamilyFamily Robert Wegman graduated from high school in 1937. After the death of his father, he started working full time in the family business. He spent the next ten years learning supermarket operations. Following college graduation and a three-year stint in the U.S. Marine Corps, he became a store manager in 1947 at the age of 29. When his uncle died in 1950, Robert Wegman became president of the company at the age of 31. When he took the helm, Robert Left to right: Nicole, Danny, and Colleen Wegman. Wegman decided his goal was to build Robert Wegman became chairman of the finest supermarket his company in 1969, and in 1976, his chain in the land—even son Danny followed him as president. if that meant Wegmans Eventually Danny’s two daughters, Colleen wouldn’t be the fastest-growing and Nicole Wegman, joined the company. company. One of the first things Robert Wegman named Colleen president he did was to raise all salaries. He in 2005 and Danny CEO. believed that if a company wants its employees to care about customers, then the company has to care about the employees’ needs. 1916 1937 1964 1967 1989 John Wegman opens Robert Wegman joins Danny Wegman joins Robert Wegman writes Nicole Wegman joins the Rochester Fruit & the company. Becomes the company. Becomes the “I am a Merchant” the company. Becomes Vegetable Company. He president in 1950, president in 1976, CEO speech, which becomes VP in 2008, Sr. VP in 2012. is joined by his brother chairman in 1969. in 2005, and chairman the framework for his Walter a year later. in 2017. company’s success. 6 This is the culmination Òof my whole life’s work. –Robert WegmanÓ On ranking #1 on FORTUNE Magazine’s “100 Best Companies to Work For” list. In March 2017, Colleen Wegman was named president and CEO; Danny Wegman became chairman. “What I’ve been happy about is I’ve never paid attention to a title. I’ve been fortunate because I’ve grown up in the business and it’s never been important what role anybody plays. It’s been everybody’s role to contribute the best we can every day,” said Colleen. At the beginning of Robert Wegman’s presidency, Wegmans Food Markets had been the underdog, fighting for market share against A&P, Loblaws, and Star Markets on its home turf in Never think about Rochester, NY. By the end of the Òyourself; always 1960s, the company had become the clear hometown favorite and help others. had begun a course of expansion –Robert WegmanÓ that continues to this day. Robert Wegman presides over the 2005 celebration of Wegmans top ranking on FORTUNE Magazine’s “100 Best Companies to Work For” list. 1991 1997 2006 2013 2016 Colleen Wegman joins On April 1, After Robert Wegman’s The Grocery Now led by the third and the company. Becomes Robert B. Wegman death, leadership of the Manufacturers fourth generations of Sr. VP of Merchandising celebrates 60 years company is in the hands Association honors the Wegman family, the in 2002, President in of service to the of Danny, Colleen, and Danny Wegman with its company celebrates its 2005, then CEO in 2017. Wegmans organization. Nicole Wegman. highest honor, the Hall of centennial: 100 years of Achievement award. giving you our best. 7 OurOur People People Putting people first The Wegman family has always believed that great customer service can only be achieved if they first meet the needs of their employees. Pay, benefits, and career development opportunities at Wegmans outpace industry averages, and the employee turnover rate at the company is about half the average for the supermarket industry. But pay and benefits don’t tell the whole story. Learn & grow Wegmans offers many tools for building a good career. An employee scholarship program costs the company more than $5 million annually, and has awarded over $110 million in tuition assistance to more than 35,000 employees since it began in 1984. More than half of the men and women who are store or college. Many completed their training annually, with employees Employee excitement at a store opening. managers have worked with education with Wegmans’ help. averaging 65 hours of training and Wegmans since high school Wegmans invests over $50 million in development. 1953 1984 1990 2001 2003 Robert Wegman The Wegmans Wegmans establishes Danny Wegman writes Wegmans introduces raises all salaries and Employee Scholarship an Employee Assistance down the core values the Eat Well, Live Well announces broad Program is created. Program to provide foundational to the philosophy and various program of employee More than $110 million counseling and referral company, referred to as wellness programs for benefits, like health care in tuition assistance services for employees Who We Are. employees. and a retirement plan. has been awarded and their families. since it began. 8 We care about the well-being We respect and listen to and success of every person. our people. High standards are a way of life. We empower our people to We pursue excellence in make decisions that improve everything we do. their work and benefit our customers and our company. We make a difference in every community we serve. I’m so glad I found Òanother family here at Wegmans. –Maria Ortiz-HernandezÓ incredible service since 2010 Free annual health screenings Employees love what they do. for employees. 2005 2008 2010 2015 2016 2017 Recognized as Wegmans introduces Wegmans Management Wegmans ranks #1 for Wegmans is Wegmans #1 on FORTUNE free employee Intern Program for college Corporate Reputation, “America’s Favorite introduces a suite magazine’s list health students celebrates 15 years. among the 100 “most- Supermarket” of financial health of the “100 Best screenings. 200 employees participate visible companies” says a Market resources for all Companies to Work each year, and many continue nationwide in the Force Information employees. For.” Wegmans has in operations, culinary, and Harris Poll Reputation nationwide been on the list merchandising management Quotient® study. consumer study. since 1998. programs. 9 OurOur Communities Communities Helping create healthier, better neighborhoods Wegmans is an industry leader in “good neighbor” involvement and charitable donations with a focus on reducing hunger, healthy eating and activity, helping young people, strengthening neighborhoods and the United Way. Check Out Wegmans stores raise millions of dollars to fight hunger and Hunger and donate millions of pounds of food to local food banks each other programs year. In 1987, Wegmans pioneered an award-winning work- like it raise scholarship approximately $3 million program for each year. youth in Rochester, NY, that helps at-risk students finish high school and develop the work skills they need for success as adults. Known as the Hillside Work-Scholarship Hillside Work-Scholarship Backpack programs provide healthy Connection, the program now Connection helps kids on weekend meals for low-income families. the path to success. has locations in other communities where Wegmans has stores. 1970s 1987 1997 2003 2005 Wegmans begins to Wegmans Work- Wegmans mini "store" Wegmans is named the Robert Wegman donate unsalable foods Scholarship Connection opens in The Strong “Most Family-Friendly donates $5 million to St. (that are still wholesome is formed to assist urban National Museum of Supermarket in America” John Fisher College in and good to eat) to local youth. The program later Play in Rochester. It by Child magazine. Rochester, NY, to open foods banks. becomes Hillside Work- becomes the most the Wegmans School of Scholarship Connection popular exhibit Pharmacy. and expands to more in the museum. communities. 10 Below: Stokoe Farms in Scottsville, NY honors Wegmans 100th Anniversary with a special corn maze. Above: Families love the “mini-Wegmans” at Rochester, NY’s National Museum of Play.