DOCSLIB.ORG

Annual Report2016/17

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Annual Report2016/17 Citizens Advice. Annual report and accounts 2016/17 Annual report 2016/17 We are Citizens Advice. We’re here for everyone. We provide free, confidential and independent advice to help people overcome their problems. We work to fix the underlying causes of these problems. We are a voice for people on the issues that matter to them. We value diversity, champion equality and challenge discrimination. Introduction The Citizens Advice service has much to funding. We supported our network to celebrate this year, despite a challenging raise £6.4 million in new business income economic climate. – in addition to £21.5 million of core funding. We’re continuing to explore how we can make We’ve helped 2.7 million people with 6.3 our funding more sustainable, our services million problems through high quality advice more resilient and help more people. provided by local Citizens Advice. People accessed this advice face to face, over the The theme of our annual conference was phone and by email and webchat. This was ‘staying ahead in a changing world’. Innovation because of the hard work of staff across the is an important part of this and it’s been service, and the incredible volunteers who exciting to see this brought to life through gave an estimated £114 million worth of time. the Martin Lewis Fund. More than half of the network shared ideas for new ways to help Our consumer helpline helped over half a people in their communities. We’ve been able million people this year and we’re delighted to give several of them the opportunity to test that our network will now deliver this service. and develop their projects, and the whole We continued to refresh our digital content service will learn from their experiences. to make sure it meets people’s needs. The number of people accessing our online advice The rich data from across our network increased from 36 million visits in 2015/16 to helps us to get a clear picture of the problems 43 million in 2016/17. people are facing and the underlying causes. We use this evidence to identify solutions and We’ve introduced changes to the Witness advocate for changes in public services and Service including a new delivery model and consumer markets. This year the government a new outreach service. This means we can adopted our recommendations to ban letting give more tailored support to those who give agent fees, cap prepayment meter costs and evidence in criminal courts – 156,400 people increase funding to enforce the national in 2016/17. minimum wage. Our One Service strategy (2015-20) continues It’s been a year of significant change for to make good progress. Last year we adopted our service and the people we help. Tough our new membership agreement, the result economic times mean our advice and of 3 years of close collaboration with our influencing work – and how we work as one network. This new way of working will help service to deliver this – is more important than us to deliver even better services, give us ever. Citizens Advice has a long and proud more robust data and reaffirm our history of helping people facing uncertainty. commitment to quality. We’re committed to being there for everyone We’ve maintained a relatively strong financial who needs us. A big thank you to our staff and position. Our total income for the year was volunteers whose hard work and commitment £99.1 million, down from £108.6 million in means that we can continue to change lives 2015/16. We expected this because of a for the better. reduction in some of our one-off project David Varney Gillian Guy Chair of Trustees Chief Executive CITIZENS ADVICE ANNUAL REPORT AND ACCOUNTS 2016/17 iii Contents 00 Trustees’ report 01 Our strategy 02 How our organisation works 06 The people we help 09 Our impact and value 10 Advice for everyone 14 Improving our whole service 18 Solving the underlying causes of people’s problems 00 Strategic report 22 Our structure, governance and management 36 Financial review 46 Financial statements iv CITIZENS ADVICE ANNUAL REPORT AND ACCOUNTS 2016/17 Trustees’ report Our strategy Our One Service strategy 2015–2020 has 5 key goals: 1. Make it easier to get advice 2. Be more influential 3. Work together as one service 4. Be even more effective and sustainable 5. Be a stronger equality champion In our annual report you can see how we’re achieving these goals using the following key. 1. Advice 2. Influence 3. Service 4. Sustainable 5. Equality CITIZENS ADVICE ANNUAL REPORT AND ACCOUNTS 2016/17 1 How our organisation works The Citizens Advice service is made up of Citizens Advice – the national charity – and a network of around 300 local Citizens Advice members. Witness DELIVERED IN Our members are all Service independent charities. Our network delivers services 240 Courts from: Pension over 600 local Wise Citizens Advice outlets D ELIVE over 1,800 community RED B centres, GPs’ surgeries Y and prisons Consumer service over 240 courts across SUPPORT England and Wales We do this with: 800 national staff 6,500 local staff over 23,000 trained volunteers National 300 local Our reach means 99% of Citizens Advice Citizens Advice people in England and Wales can access a local Citizens Advice within a 30 minute DATA drive of where they live. Advocacy and policy change 2 CITIZENS ADVICE ANNUAL REPORT AND ACCOUNTS 2016/17 | TRUSTEES’ REPORT National offices Local Citizens Advice Witness Service courts CITIZENS ADVICE ANNUAL REPORT AND ACCOUNTS 2016/17 | TRUSTEES’ REPORT 3 Temi’s story Temi is a single mother with 3 young boys. She moved from London to Kent after a divorce to find better schools for her children. Temi had been living in a rented property for a few months when she had some bad news. Her landlord wanted an extra six months rent in advance or he was going to evict her and her family. Temi felt helpless and was depressed and worried about what to do next. That’s when she went to her local Citizens Advice for help. Following the advice and support she was given, she was able to get the payment dropped and stay in her home. After seeing how important volunteers are to Citizens Advice, Temi decided to train as a Citizens Advice volunteer to help others. 4 CITIZENS ADVICE ANNUAL REPORT AND ACCOUNTS 2016/17 | TRUSTEES’ REPORT Our impact and and 78% said report for value they couldn’t 2016/17. have done it Alison’s story We are commit- without us. 9 in ted to under- 10 people we Alison’s husband standing and help would wasn’t able to demonstrating recommend us work because of our impact. to their friends health problems Credible evi- and family. he experienced dence and in- after leaving the sight helps us to: We change lives. army. Their ● improve 4 in 5 people family got into our services and said we improve £44,000 of debt. ensure that they their lives – re- meet people’s ducing stress, Alison accessed needs improving financ- our service in ● make es and stabilising different ways. effective deci- employment and She found out sions about how housing circum- about Citizens to best use our stances. Advice after limited resources searching online. ● show the We benefit She phoned the difference we society. Our national helpline make to people volunteers gave where she spoke and society. an estimated to an adviser. £xxx million They realised her We help every- worth of time issue needed one that needs last year. £xxx additional sup- support. Having million was saved port so she got a a problem can by the govern- face to face affect people’s ment and public appointment lives, including services. Nearly with her local their mental £x billion in CItizens Advice. health and fi- estimated total nances. People social and eco- Alison found out “I had a feeling oftenof relief come to us nomic value to her family was and empowermentfor support that when society. There entitled to more they’ve faced was an £xx benefits than someone wasbarriers there to to solv listen.- benefit to the they were receiv- They looked ating the their problem prob- inpeople we help ing. The support lem, don’t know for every £1 from her local a different way.what Butto do they next didn’tspent on Citizens Citizens Advice hold my handor – don’tthey have the Advice. helped with confidence to ongoing prob- strengthened takemy action. grip. For more on our lems – like get- I can’t express how impact and ting out of debt We help people value, including – and made her grateful I am becausefind a way for - new research feel she wasn’t I kept my home.”ward. We help and an updated alone. more than 2 in 3 estimate of our people solve value to society, “I was able to their problem – see our impact realise there was CITIZENS ADVICE ANNUAL REPORT AND ACCOUNTS 2016/17 | TRUSTEES’ REPORT 5 The people we help The Citizens Advice service helped 2.7million people with 6.3 million problems in 2016/17. How people got advice and support from us* * Number of enquiries where the main channel was face to face, phone and webchat 1,840,000 1,664,800 259,700 43 million face to face phone email and visits to our webchat online advice Top 5 issues people come to us about in person, on the phone, through webchat and email 1.9 million 1.5 million 1.2 million 0.4 million 0.35 million Benefits Debt Consumer Housing Employment 6 CITIZENS ADVICE ANNUAL REPORT AND ACCOUNTS 2016/17 | TRUSTEES’ REPORT Benefits 17.4 The top 5 issues people million come to us about online Employment 9.4 million Consumer 8.9 million 43 million visits online (36 million in 2015/16) Debt 7.4 million Relationships 6.2 million 7 With our help 7 in 10 people who came to us solved their problem 9 in 10 rated their experience as good or very good 82% said our advice made a difference to their lives £426 million was saved by the government and public services 8 CITIZENS ADVICE ANNUAL REPORT AND ACCOUNTS 2016/17 | TRUSTEES’ REPORT Our impact and value We are committed to understanding We change lives.
Load more

Recommended publications
  • Security and Privacy for Outsourced Computations. Amrit Kumar
    Security and privacy for outsourced computations. Amrit Kumar To cite this version: Amrit Kumar. Security and privacy for outsourced computations.. Cryptography and Security [cs.CR]. Université Grenoble Alpes, 2016. English. NNT : 2016GREAM093. tel-01687732 HAL Id: tel-01687732 https://tel.archives-ouvertes.fr/tel-01687732 Submitted on 18 Jan 2018 HAL is a multi-disciplinary open access L’archive ouverte pluridisciplinaire HAL, est archive for the deposit and dissemination of sci- destinée au dépôt et à la diffusion de documents entific research documents, whether they are pub- scientifiques de niveau recherche, publiés ou non, lished or not. The documents may come from émanant des établissements d’enseignement et de teaching and research institutions in France or recherche français ou étrangers, des laboratoires abroad, or from public or private research centers. publics ou privés. THESE` Pour obtenir le grade de DOCTEUR DE L’UNIVERSITE´ DE GRENOBLE Specialit´ e´ : Informatique Arretˆ e´ ministerial´ : 7 aoutˆ 2006 Present´ ee´ par Amrit Kumar These` dirigee´ par Pascal Lafourcade et codirigee´ par Cedric´ Lauradoux prepar´ ee´ au sein d’Equipe´ Privatics, Inria, Grenoble-Rhoneˆ Alpes et de l’Ecole´ Doctorale MSTII Security and Privacy of Hash-Based Software Applications These` soutenue publiquement le 20 octobre, 2016, devant le jury compose´ de : Mr. Refik Molva Professeur, Eurecom, President´ Mr. Gildas Avoine Professeur, INSA Rennes, Rapporteur Mr. Sebastien´ Gambs Professeur, Universite´ du Quebec´ a` Montreal,´ Rapporteur Mr. Kasper B. Rasmussen Professeur associe,´ University of Oxford, Examinateur Ms. Reihaneh Safavi-Naini Professeur, University of Calgary, Examinatrice Mr. Pascal Lafourcade Maˆıtre de Conference,´ Universite´ d’Auvergne, Directeur de these` Mr.
    [Show full text]
  • Oecd Dac Handbook on Security System Reform (Ssr) Supporting Security and Justice
    IF-SSR THE OECD DAC HANDBOOK ON SECURITY SYSTEM REFORM (SSR) SUPPORTING SECURITY AND JUSTICE 1 ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT The OECD is a unique forum where the governments of 30 democracies work together to address the eco- nomic, social and environmental challenges of globalisation. The OECD is also at the forefront of efforts to understand and to help governments respond to new developments and concerns, such as corporate governance, the information economy and the challenges of an ageing population. The Organisation provides a setting where governments can compare policy experiences, seek answers to common problems, identify good practice and work to co-ordinate domestic and international policies. The OECD member countries are: Australia, Austria, Belgium, Canada, the Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Korea, Luxembourg, Mexico, the Netherlands, New Zealand, Norway, Poland, Portugal, the Slovak Republic, Spain, Sweden, Switzerland, Turkey, the United Kingdom and the United States. The Commission of the European Communities takes part in the work of the OECD. OECD Publishing disseminates widely the results of the Organisation’s statistics gathering and research on economic, social and environmental issues, as well as the conventions, guidelines and standards agreed by its members. This work is published on the responsibility of the Secretary-General of the OECD. The opinions expressed and arguments employed herein do not necessarily refl ect the offi cial views of the Organisation or of the governments of its member countries. This report is also available in French under the title: “Manuel de l’OCDE/CAD sur la réforme des systèmes de sécurité: soutenir la sécurité et la justice”.
    [Show full text]
  • What Proportion of Cyber-Crime Is Associated with Malware?
    Science & Technology Committee: Written evidence Malware and Cyber-crime This volume contains the written evidence accepted by the Science & Technology Committee for the Malware and Cyber-crime inquiry. No. Author No. Author 00 Home Office 00a Supplementary 01 Professor Peter Sommer 02 Dr Huma Shah 03 David Emm and Professor Steven Furnell 04 Intellect 05 StopBadware 06 Fenmeccanica Cyber Solutions 07 MAAWG 08 McAfee 09 Symantec 10 Dr Richard Clayton 11 BCS (the Chartered Institute for IT), IET (The Institution of Engineering and Technology), and The Royal Academy of Engineering 12 Amit Bhagwat 13 SOCA 14 Police Central e-Crime Unit 15 Raytheon UK 16 Dellsecureworks 17 Microsoft 18 Nominet UK 19 Australian Institute of Criminology 20 PhonepayPlus 21 Research in Motion 22 23 24 25 26 27 28 As at 1 December 2011 Written evidence submitted by the Home Office (Malware 00) Prepared by the Home Office in consultation with other Government departments. Introduction 1. This paper sets out the Government evidence to the Science and Technology Committee inquiry into malicious software (malware) and cyber crime. It has been prepared by the Home Office in consultation with officials from other Government departments including the Office of Cyber Security and Information Assurance at the Cabinet Office, the Cyber Security Operations Centre and the Department for Business, Innovation and Skills. 2. The paper outlines what the Government believes to be the situation regarding malware and cyber crime and makes references to current and future actions which are tackling these issues. Separate evidence will be submitted by the Serious and Organised Crime Agency (SOCA) and by the Metropolitan Police Service’s Police Central e-Crime Unit.
    [Show full text]
  • The Virtual Sphere 2.0: the Internet, the Public Sphere, and Beyond 230 Zizi Papacharissi
    Routledge Handbook of Internet Politics Edited by Andrew Chadwick and Philip N. Howard t&f proofs First published 2009 by Routledge 2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN Simultaneously published in the USA and Canada by Routledge 270 Madison Avenue, New York, NY 10016 Routledge is an imprint of the Taylor & Francis Group, an Informa business © 2009 Editorial selection and matter, Andrew Chadwick and Philip N. Howard; individual chapters the contributors Typeset in Times New Roman by Taylor & Francis Books Printed and bound in Great Britain by MPG Books Ltd, Bodmin All rights reserved. No part of this book may be reprinted or reproduced or utilized in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloging in Publication Data Routledge handbook of Internet politicst&f / edited proofs by Andrew Chadwick and Philip N. Howard. p. cm. Includes bibliographical references and index. 1. Internet – Political aspects. 2. Political participation – computer network resources. 3. Communication in politics – computer network resources. I. Chadwick, Andrew. II. Howard, Philip N. III. Title: Handbook of Internet Politics. IV. Title: Internet Politics. HM851.R6795 2008 320.0285'4678 – dc22 2008003045 ISBN 978-0-415-42914-6 (hbk) ISBN 978-0-203-96254-1 (ebk) Contents List of figures ix List of tables x List of contributors xii Acknowledgments xvi 1 Introduction: new directions in internet politics research 1 Andrew Chadwick and Philip N.
    [Show full text]
  • Mar-Apr 2006 Wkg Copy
    MARCH-APRIL 2006 CYBER CRIME NEWSLETTER Issue 17 Table of Contents News Highlights in This Issue: Features 2 Law Journal on Search and Seizure Available Laws to Stop Illegal Online Gambling Urged by 49 AGs 5 Net Victimization Seminar Held at Ole Miss FRCP Electronic Discovery Amendments Okayed Law Journal on Search and Seizure Available 2 AGs Fighting Cyber Crimes 5 49 AGs Urge Laws Stopping Illegal Online Gambling AG Lockyer and FTC Settle Spam Suit E-Mail Provider Not Liable for User’s Child Pornography 10 Connecticut AG Urges Changes to MySpace.com AG Crist: Judgment Against Katrina Fraud Web Site Illinois AG Sets Up ID Theft Hotline FBI Survey: Computer Crimes Costs $ 67 Billion/Year 16 AG Kline Presents Internet Safety Workshop Louisiana AG Speaks at Cyber Crime Workshop AG Reilly Arrests Online Child Pornographers Virginia Law Requires Schools to Teach Cyber Safety 21 Michigan AG Arrests Online Child Predator AG Hatch Promotes ID Theft Legislation Mississippi AG Announces Plea in Phishing Case AG Nixon Files Felony Charges in ID Theft Case Report Outlines Needs for Forensics Labs 21 Nebraska AG Kicks Off Internet Safety Month AG Chanos: Internet Child Pornography Ring Indicted New Mexico AG’s ICAC Unit Captures Net Predator Supreme Court Approves Electronic Discovery Rules 4 AG Spitzer Sues Seller of E-Mail Addresses North Carolina AG Urges State Classes on Net Crimes AG Petro Holds Town Meeting on Internet Safety E-Mail Service of Elusive Overseas Defendant Allowed 9 Pennsylvania AG’s Unit Charges Internet Predator AG McMaster: Internet Predator Arrested South Dakota AG Says Child Pornographer Sentenced Maryland Spam Law Does Not Violate Commerce Clause 13 AG Abbott: Grand Jury Indicted Child Pornographer Utah AG Unveils ID Theft Reporting System AG McKenna Settles With Deceptive Net Advertiser Internet Coalition Initiates “Stop Badware” Site 17 In the Courts 10 U.S.
    [Show full text]
  • Verbraucherpolitik Und Finanzmarkt: Neue Institutionen Braucht Das Land?
    A Service of Leibniz-Informationszentrum econstor Wirtschaft Leibniz Information Centre Make Your Publications Visible. zbw for Economics Metz, Rainer Article Verbraucherpolitik und Finanzmarkt: neue Institutionen braucht das Land? Vierteljahrshefte zur Wirtschaftsforschung Provided in Cooperation with: German Institute for Economic Research (DIW Berlin) Suggested Citation: Metz, Rainer (2009) : Verbraucherpolitik und Finanzmarkt: neue Institutionen braucht das Land?, Vierteljahrshefte zur Wirtschaftsforschung, ISSN 1861-1559, Duncker & Humblot, Berlin, Vol. 78, Iss. 3, pp. 96-109, http://dx.doi.org/10.3790/vjh.78.3.96 This Version is available at: http://hdl.handle.net/10419/99564 Standard-Nutzungsbedingungen: Terms of use: Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Documents in EconStor may be saved and copied for your Zwecken und zum Privatgebrauch gespeichert und kopiert werden. personal and scholarly purposes. Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle You are not to copy documents for public or commercial Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich purposes, to exhibit the documents publicly, to make them machen, vertreiben oder anderweitig nutzen. publicly available on the internet, or to distribute or otherwise use the documents in public. Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, If the documents have been made available under an Open gelten abweichend von diesen Nutzungsbedingungen die in der dort Content Licence (especially Creative Commons Licences), you genannten Lizenz gewährten Nutzungsrechte. may exercise further usage rights as specified in the indicated licence. www.econstor.eu Vierteljahrshefte zur Wirtschaftsforschung 78 (2009), 3, S. 96–109 Verbraucherpolitik und Finanzmarkt: Neue Institutionen braucht das Land?* von Rainer Metz Zusammenfassung: Auf die Verunsicherung der Verbraucher durch die Verluste auf dem Finanz- markt wurde mit einer Vielzahl von neuen Vorschlägen reagiert.
    [Show full text]
  • FSUG Annual Report 2016
    FSUG Annual Report 2016 TABLE OF CONTENTS FOREWORD ........................................................................................................................ 3 FSUG activities ..................................................................................................................... 3 Major research projects and policy papers ........................................................................ 4 FSUG priorities .................................................................................................................. 4 Wider engagement ............................................................................................................ 6 Special features ................................................................................................................. 6 ABOUT THE FSUG .............................................................................................................. 7 FSUG CONSULTATION RESPONSES ................................................................................ 8 European Commission consultation: Covered bonds in the EU ......................................... 8 Joint Consultation Paper on PRIIPs key information for EU retail investors ....................... 8 EU regulatory framework for financial services .................................................................. 9 Green Paper on Retail Financial Services ....................................................................... 10 FSUG analysis and proposals on the integration of the EU retail investment
    [Show full text]
  • Obtained by POLITICO
    UNITED STATES OF AMERICA FEDERAL TRADE COMMISSION WASHINGTON, D.C. 20580 Bureau of Economics August s,· 2012 MEMORANDUM To: The Commission From: Christopher Adams and John Yun, Economists1 Re: Google, Inc., Matter No. 1110163 Rec: Close the investigation POLITICO Executive Summary In June 2011, the Commission authorized bycompulsory process to determine whether Google is engaging in anticompetitive practices with respect to its online search, online advertisement, and mobile phone businesses. In February 2012, staff apprised the Commission of the numerous theories of harm being considered and the evidence gathered to date. In this memo, we update the evidence and offer our final recommendation. We analyze Google's market power in search advertising and consider four theories of . harm regarding Google's business practices: (1} preferencing of search results through the practice of favoring its own web properties at the expense of rival content providers; Obtained(2} exclusive agreements with publishers and vendors in various distribution channels which deprive rival search platforms of users and advertisers; 1 Ann Miles provided valuable research assistance. We thank Jon Byars for his extraordinary work in programming the API feeds from c6mScore, creating data sets and analyzing the large amounts of data collected and provided. Thanks also to Matthew Chesnes and other colleagues in the Bureau of Economics for their assistance in various aspects of the case including data requests and analysis. 1 [ (3) restrictions on porting advertiser data to rival platforms through Google's terms and conditions governing the use of its AdWords API (application programing interface) software; (4) misappropriating content from Yelp and TripAdvisor.
    [Show full text]
  • Transcript 061106.Pdf (393.64
    1 1 FEDERAL TRADE COMMISSION 2 3 I N D E X 4 5 6 WELCOMING REMARKS PAGE 7 MS. HARRINGTON 3 8 CHAIRMAN MAJORAS 5 9 10 PANEL/PRESENTATION NUMBER PAGE 11 1 19 12 2 70 13 3 153 14 4 203 15 5 254 16 17 18 19 20 21 22 23 24 25 For The Record, Inc. (301) 870-8025 - www.ftrinc.net - (800) 921-5555 2 1 FEDERAL TRADE COMMISSION 2 3 4 IN RE: ) 5 PROTECTING CONSUMERS ) 6 IN THE NEXT TECH-ADE ) Matter No. 7 ) P064101 8 ) 9 ---------------------------------) 10 11 MONDAY, NOVEMBER 6, 2006 12 13 14 GEORGE WASHINGTON UNIVERSITY 15 LISNER AUDITORIUM 16 730 21st Street, N.W. 17 Washington, D.C. 18 19 20 The above-entitled workshop commenced, 21 pursuant to notice, at 9:00 a.m., reported by Debra L. 22 Maheux. 23 24 25 For The Record, Inc. (301) 870-8025 - www.ftrinc.net - (800) 921-5555 3 1 P R O C E E D I N G S 2 - - - - - 3 MS. HARRINGTON: Good morning, and welcome to 4 Protecting Consumers in The Next Tech-Ade. It's my 5 privilege to introduce our Chairman, Deborah Platt 6 Majoras, who is leading the Federal Trade Commission 7 into the next Tech-ade. She has been incredibly 8 supportive of all of the efforts to make these hearings 9 happen, and I'm just very proud that she's our boss, and 10 I'm very happy to introduce her to kick things off. 11 Thank you. 12 CHAIRMAN MAJORAS: Thank you very much, and good 13 morning, everyone.
    [Show full text]
  • Citizens Advice Annual Report 2019/20
    Annual report 2019/20 2 We are Citizens Advice We are Citizens Advice We can all face problems that seem complicated or intimidating. At Citizens Advice, we believe no one should have to face these problems without good quality, independent advice. Our network of charities offers confidential advice With the right evidence, we can show big online, over the phone, and in person, for free. organisations – from companies right up to the government – how they can make things better When we say we’re for everyone, we mean it. for people. People rely on us because we’re independent and totally impartial. That’s why we’re here: to give people the knowledge and the confidence they need to No one else sees so many people with so many find their way forward – whoever they are, and different kinds of problems, and that gives us a unique whatever their problem. insight into the challenges people are facing today. 3 Contents Contents Trustees’ report Strategic report Our year at Citizens Advice Financial statements 4 Introduction Introduction A message from our Chair and Chief Executive As we reflect on the past year, we have much to be proud of. In our long history, we’ve always been there for everyone and this year was no different. We helped 2.8 million people find a way forward, celebrated our 80th anniversary and tackled new and emerging challenges. Our service started the day after the outbreak of World War 2 to help people deal with the impacts of war. Since then, our strength has always been our ability to adapt and keep pace in an ever changing world and to be a trusted and stable source of support.
    [Show full text]
  • Helping People Find a Way Forward
    Helping people find a way forward A snapshot of our impact in 2015/16 Everyone experiences problems Nearly 3 in 4 Almost 5 times of our clients said their as likely to be on a low-income problem affected their lives, when comparing our local Citizens including causing anxiety Advice clients to England and financial difficulty and Wales population Who we help 6.2 million 2.7 million 36 million issues dealt with directly people helped face to visits to our website to get face, by phone, email advice or webchat How we do this 2,900 23,000 locations where we provide volunteers donated an free and independent estimated £114 million worth of support across England volunteering hours and Wales The difference this makes 2 in every 3 4 in 5 90% clients have their clients said advice improved of our clients reported problem solved their lives, including reducing satisfaction with the stress and improving finances overall service All of this benefits individuals and society Gillian Guy, Chief Executive Each year, Citizens Advice helps millions of In this report, we’ve shown this in depth people find a way forward. We do this by about one topic - helping people manage their providing advice, education and support, and money - showcasing what we know about influencing policies and practices that affect our clients’ financial capability, what we do to our clients. address problem debt, and how we ensure people can make effective consumer choices. We have a responsibility and are committed to understanding our value and the difference Part of this is understanding our clients’ we make to communities across England day-to-day challenges.
    [Show full text]
  • '“Fake News”: Reconsidering the Value of Untruthful Expression in the Face
    This is a repository copy of ‘“Fake news”: reconsidering the value of untruthful expression in the face of regulatory uncertainty’. White Rose Research Online URL for this paper: http://eprints.whiterose.ac.uk/141447/ Version: Accepted Version Article: Katsirea, I. orcid.org/0000-0003-4659-5292 (2019) ‘“Fake news”: reconsidering the value of untruthful expression in the face of regulatory uncertainty’. The Journal of Media Law, 10 (2). pp. 159-188. ISSN 1757-7632 https://doi.org/10.1080/17577632.2019.1573569 This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Media Law on 30/01/2019, available online: http://www.tandfonline.com/10.1080/17577632.2019.1573569 Reuse Items deposited in White Rose Research Online are protected by copyright, with all rights reserved unless indicated otherwise. They may be downloaded and/or printed for private study, or other acts as permitted by national copyright laws. The publisher or other rights holders may allow further reproduction and re-use of the full text version. This is indicated by the licence information on the White Rose Research Online record for the item. Takedown If you consider content in White Rose Research Online to be in breach of UK law, please notify us by emailing [email protected] including the URL of the record and the reason for the withdrawal request. [email protected] https://eprints.whiterose.ac.uk/ 1 ‘“Fake news”: Reconsidering the value of untruthful expression in the face of regulatory uncertainty’ DR. IRINI KATSIREA Centre for Freedom of the Media, Department of Journalism Studies, University of Sheffield E-mail:[email protected].
    [Show full text]