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Employee-Handbook-2015 Employee Handbook 2015 Last Updated 3/25/2015 Page 2 WELCOME Welcome to Goodwill Industries! You are now part of an organization serving the San Diego community since 1930. Goodwill® believes that work is a rewarding and beneficial aspect of life. With this in mind, Goodwill places great emphasis on work, the work ethic, and helping everyone learn and grow in their chosen career. This handbook explains what you can expect of Goodwill and what is expected of you. If you have a question or do not understand any of the information in this Employee Handbook, please ask your supervisor or the Human Resources Department. We wish you every success as a result of your work experience at Goodwill! Warm Regards, Michael S. Rowan CEO Last Updated 3/25/2015 Page 3 Table of Contents Welcome Letter from CEO Page 3 History of Goodwill Industries of San Diego County Page 6 Purpose of Handbook Page 7 GISD’s Culture Page 7 Codes of Conduct and Ethical Behavior Page 8 Personnel Policies Page 9 Employment “AT WILL” Page 10 Equal Employment Opportunity Statement Page 10 Reporting Dependent Adult Abuse Page 10 Hiring Policy Page 11 American with Disabilities Act (ADA) Page 11 Privacy in the Workplace Page 11 Pre-Employment Screening for Substance Abuse Page 12 Background Checks Page 12 Nepotism Policy Page 12 Non-Fraternization Policy Page 12 Harassment & Discrimination Policy Page 13 Smoking Policy Page 15 Drug & Alcohol Policy Page 15 Reporting Use of Legal Drugs Page 15 Prohibited Conduct Under Drug & Alcohol Policy Page 16 Drug & Alcohol Testing Page 16 Searches & Consequences Page 17 Use of Goodwill Equipment (Computers, Telephones) Page 17 Termination of Employment: Quitting or Not Showing Up Page 18 Reporting a Problem or Violation of Company Policy Page 18 Whistleblower Policy Page 19 Complaints Page 19 Compensation Page 20 Employee Classifications Page 20 Performance Review & Performance Improvement Plan Page 20 Promotions and Transfers Page 20 Workday & Workweek Definitions Page 21 Payday Page 21 Overtime Page 21 Pay Increases Page 21 Payroll Deductions Page 22 Time Clock Use: Keeping Track of Hours You Work Page 22 Parking Page 22 Employee Benefits: Time Off Page 23 Holidays Page 23 Vacation Leave Page 23 Sick Leave Page 24 Safety Day Page 25 Leaves of Absence Page 25 Jury Duty Page 25 Personal Leave of Absence Page 25 Last Updated 3/25/2015 Page 4 Bereavement Leave Page 26 Military Leave\Military Spouse Leave Page 26 Family Care & Medical Leave Page 26 Employee Assistance Program Page 28 Employee Purchases and Discounts Page 28 Group Term Life Insurance Page 28 Group Medical Insurance Page 28 Group Dental Insurance Page 29 Retirement Plan: Tax Sheltered Annuity Page 29 Unemployment Insurance Page 30 Workers’ Compensation Insurance Page 30 Work Rules Page 30 Orientation of New Employees – On-Boarding Page 30 Employee Entrances & Exits Page 30 Employee ID Badge Page 30 Attendance Page 31 Breaks: Rest Periods & Meal Breaks Page 32 Personal Appearance and Dress Code Page 32 Personal Phone Calls & Visitors Page 33 Goodwill Property and Trash Policy Page 33 Gifts Page 33 Personal Belongings Page 34 Dealing With Unacceptable Behavior in the Workplace Page 34 Engaging in Unlawful Harassment or Discrimination Page 35 Not Doing Your Job Page 35 Failing to Comply with Company Policies and Procedures Page 35 Dishonesty Page 36 Ignoring Safety Procedures Page 36 Safety Page 37 Safety Tips Page 37 Daily Exercises – The Egoscue® Method Page 37 First-Aid Page 38 Communicable & Catastrophic Illnesses Page 38 Fire Prevention Page 38 Earthquake Preparedness Page 39 Emergency Action Plan Page 39 Other Important Safety Drills Page 39 Miscellaneous Page 40 Tuition Reimbursement Program Page 40 Learning and Development Page 40 HIPAA Page 40 Health and Wellness Page 40 Lactation Accommodation Page 41 Lost and Found Page 41 Updating Employee Records Page 41 The Human Resources Department Page 41 List of Store Locations and Phone Numbers Page 42 Last Updated 3/25/2015 Page 5 HISTORY Goodwill Industries® was founded in Boston, Massachusetts in 1902 by Dr. Edgar Helms, who ran a mission in the south end of Boston. He wanted to find a way to help the poor immigrants in his congregation get the things they needed to survive. He decided to go to the wealthier parts of town and ask people to donate things they no longer used or needed so he could give them away to people in need. When he brought the donations back to the mission, the immigrants told Dr. Helms that they did not want charity, but preferred to work for what they needed. Dr. Helms listened to the people, and then decided to hire them to repair and sell the donated items in the first Goodwill store. He used the money from the store sales to pay the workers so they could buy the things they really needed. This first Goodwill store provided the opportunity for these immigrants to experience the dignity of work- the pride of earning your own way; therefore, the philosophy of Goodwill was born on that day over one hundred years ago. Since that time, Goodwill Industries has grown dramatically and includes affiliated organizations in 24 foreign countries. San Diego’s Goodwill is proud to be one of 170 Goodwill Industries in several countries - each one a separate organization serving their local community. At the request of Dr. Helms, Myron Insko founded Goodwill Industries of San Diego County (GISD) in 1930 in a building at 16th and Imperial with only six employees. Today we have several retail stores, donation centers, several employment centers and over 1400 employees in San Diego County. We are a “non-profit” organization. Our annual revenue is used to support our programs and services that benefit the community, run our facilities and pay staff wages. Mike Rowan, who has been with us since 1982, is our Chief Executive Officer. Our Goodwill operates under the guidance of an unpaid volunteer Board of Directors formed by business and professional people in San Diego County committed to our purpose and business excellence. Our purpose is “Getting People Jobs.” We accomplish this by providing job training, and free job search assistance through our Community Employment Centers. We also have regular staff positions and community (supported) employment. All of our programs focus on the individual’s abilities, not on disabilities or barriers to job success. All of these good things are possible because the people of San Diego County trust us with their donations. People have trusted the integrity and dedication represented by the name “Goodwill” for a century. Every donation is handled with respect, because it represents the faith people have in Goodwill. You are now part of that legacy of trust and integrity. Last Updated 3/25/2015 Page 6 PURPOSE OF THE HANDBOOK This handbook is designed to make you familiar with Goodwill Industries policies and procedures as quickly as possible. It is important for you to read and understand the information in this handbook before you start your job. If you need assistance in reading or have any questions regarding the contents of this handbook, please contact the Human Resources Department at (619) 225-2200. This handbook is also available for viewing on the employee page of our website: www.sdgoodwill.org, The information in this Employee Handbook is intended to be used as a general guideline. It summarizes current Goodwill Industries of San Diego County’s policies and procedures as well as benefits. This information is regularly updated and your supervisor or department head can provide you with the most recent information. The contents of this Employee Handbook do not constitute the terms of a contract of employment. The Employee Handbook is updated annually. A copy is available at your worksite and also on Goodwill Industries of San Diego County’s website mentioned above. It is your responsibility and part of your job duty to read the Employee Handbook. If you have any questions, please contact the Human Resources department. GISD’s CULTURE: We believe at GISD that our diverse workforce is one of our greatest strengths. We have a strong commitment to our mission and values and assist all employees and participants to overcome their barriers and develop their strengths. Our Leadership Team is in agreement that our unique differences are essential to the culture of GISD. It is our ability to integrate individuals with disabilities and cultural differences throughout our organization that enables all employees to evolve. The integration of our mission into every worksite makes Goodwill a special place to work and distinguishes us from other organizations. In order to best assist our participants and those we serve we must ensure that we have the best qualified and trained staff possible, implement effective and efficient processes, maintain clean and well equipped facilities, and demonstrate excellent financial stewardship. Safety is a cornerstone of all that we do. We embrace these ideals and promote continuous improvement to enable our organization to be balanced and strong. (from GISD’s Cultural Diversity Plan) Last Updated 3/25/2015 Page 7 CODES OF CONDUCT AND ETHICAL BEHAVIOR Our core values are Credibility: Each of us is expected to do what we say we will do. This builds trust and confidence; Creativity: We are willing to try new things and hear new ideas. This keeps us current and continually improving; and Collaboration: We are different people, with different skills and abilities who work well together to get the job done. This creates effective teams and synergy. We expect loyalty, commitment, honesty and avoiding conflicts of interest in all business and communication endeavors. We also expect all employees to treat one another with courtesy, respect and consideration.
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