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Chubb7-35-1116 Financial Services Guide Air Asia.Indd Financial Services Guide Air Asia A guide to our relationship with you 1 Financial Services Guide Air Asia About this This is a combined FSG issued by About Chubb Insurance Australia Chubb Insurance Australia Limited Limited (Chubb) Financial (Chubb), AirAsia X Sdn Bhd (AirAsia X) and PT Indonesia AirAsia (AirAsia Chubb is an Australian fi nancial Services Guide Indonesia) and PT Indonesia services licensee authorised to deal Air Asia Extra (Indonesia AirAsia Extra). in and provide advice in relation to (FSG) general insurance products. The purpose of this FSG is to help Our details are as follows: you to make an informed decision about whether to use the fi nancial ABN: 23 001 642 020 services Chubb, AirAsia X and AirAsia Australian Financial Services (AFS) Indonesia and PT Indonesia AirAsia Licence Number: 239687 Extra can provide to you. It contains Head Offi ce: information on: Grosvenor Place Level 38, 225 George Street • who Chubb, AirAsia X and AirAsia Sydney NSW 2000 Indonesia and PT Indonesia AirAsia Postal address: Extra are and how we can be GPO Box 4907 Sydney NSW 2001 contacted or given instructions; O 1800 815 675 • the services Chubb, AirAsia X and F +61 2 9335 3467 AirAsia Indonesia and PT Indonesia E [email protected] AirAsia Extra off er to you and how they are provided; Chubb is the world’s largest publicly • how Chubb, AirAsia X and AirAsia traded property and casualty insurance Indonesia and PT Indonesia AirAsia company. With operations in 54 Extra and other relevant persons are countries, Chubb provides commercial remunerated; and personal property and casualty • Chubb’s compensation arrangements; insurance, personal accident and • our commitment to protecting your supplemental health insurance, privacy; reinsurance and life insurance to • how complaints are dealt with; and a diverse group of clients. As an • other disclosure documents you may underwriting company, we assess, also receive. assume and manage risk with insight and discipline. We service and pay Other disclosure documents you may our claims fairly and promptly. also receive The company is also defi ned by its Where required, you will also be given extensive product and service off erings, a Product Disclosure Statement (PDS) broad distribution capabilities, before or at the time you acquire exceptional fi nancial strength and local any product as a retail client. The operations globally. Parent company PDS contains information on the Chubb Limited is listed on the New relevant risks, benefi ts and signifi cant York Stock Exchange (NYSE: CB) and characteristics of the product and is is a component of the S&P 500 index. designed to assist you in making an Chubb maintains executive offi ces in informed decision about whether to Zurich, New York, London and other buy the product or not. locations, and employs approximately 31,000 people worldwide. Chubb, via acquisitions by its predecessor companies, has been present in Australia for over 50 years. Its operations in Australia (Chubb Insurance Australia Limited) provide specialised and customised coverages, including Marine, Property, Liability, 2 Energy, Professional Indemnity, Chubb is the issuer of the relevant About PT Indonesia AirAsia Extra Directors & Offi cers, Financial Lines, insurance products that AirAsia X Utilities, as well as Accident & Health promotes, unless Chubb or AirAsia X PT Indonesia AirAsia Extra is a low insurance, to a broad client base. tells you otherwise. cost airline company servicing Chubb is a major insurer of many of destinations in Asia including routes he country’s largest companies. With AirAsia X may act for other licensees. originating from Australia. PT Indonesia fi ve branches and over 400 staff in If they off er you fi nancial services on AirAsia Extra is the service provider for Australia, it has a wealth of local behalf of another licensee, they will all fl ights originating from Australia with expertise backed by its global reach provide you with a copy of the relevant a fl ight code pre-fi x of XT (e.g. XT803). and breadth of resources. FSG in relation to those services. PT Indonesia AirAsia Extra’s details are as follows: More information can be found at www.chubb.com/au About AirAsia Indonesia Authorised Representative No: 472155 Address: Offi ce Management Building General Insurance Code of Practice AirAsia Indonesia is a low cost airline 2nd Floor Jalan Marsekal Suryadharma We are a signatory to the General company servicing destinations in (M1) No. 1 Selapajang Jaya, Neglasari Insurance Code of Practice (the Code). Asia including routes originating Tangerang 15127, Banten Indonesia The objectives of the Code are to from Australia. AirAsia Indonesia is O +62 21 29850888 further raise standards of service the service provider for all fl ights F +62 21 29850898 and promote consumer confidence originating from Australia with a fl ight in the general insurance industry. code pre-fi x of QZ (e.g. QZ8621). PT Indonesia AirAsia Extra has Further information about the Code been appointed by Chubb as its and your rights under it is available AirAsia Indonesia’s details are as authorised representative. at www.codeofpractice.com.au and follows: on request. Chubb has authorised PT Indonesia Authorised Representative No: 411540 AirAsia Extra to distribute this FSG and Address: JL Panglima Polim Raya No. to provide the services listed under the About AirAsia X 105B, Kramat Pela, Kebavoran Baru, heading “How PT Indonesia AirAsia Jakarta 12130, Indonesia Extra provides its services”, on Chubb’s AirAsia X is a low cost airline company O +62 21 559 4555 behalf. In providing the relevant servicing destinations worldwide F +62 21 559 4466 services, PT Indonesia AirAsia Extra including routes originating from does not act on your behalf. Australia. AirAsia X is the service AirAsia Indonesia has been appointed by provider for all fl ights originating Chubb as its authorised representative. Chubb is the issuer of the relevant from Australia with a fl ight code insurance products that AirAsia pre-fi x of D7 (e.g. D7207) AirAsia X’s Chubb has authorised AirAsia Indonesia Indonesia promotes, unless Chubb details are as follows: to distribute this FSG and to provide the or PT Indonesia AirAsia Extra tells services listed under the heading “How you otherwise. Authorised Representative No: 352895 AirAsia Indonesia provides its services”, Address: LCC Terminal, Jalan KLIA S3, on Chubb’s behalf. In providing the PT Indonesia AirAsia Extra may act Southern Support Zone, KLIA, 64000 relevant services, AirAsia Indonesia for other licensees. If they off er you Sepang, Selangor Darul Ehsan, Malaysia does not act on your behalf. fi nancial services on behalf of another O +603 8660 4488 licensee, they will provide you with a F +603 8660 4489 Chubb is the issuer of the relevant copy of the relevant FSG in relation to insurance products that AirAsia those services. AirAsia X has been appointed by Chubb Indonesia promotes, unless Chubb or as its authorised representative. AirAsia Indonesa tells you otherwise. Chubb has authorised AirAsia X to AirAsia Indonesia may act for other distribute this FSG and to provide licensees. If they off er you fi nancial the services listed under the heading services on behalf of another licensee, “How AirAsia X provides its services”, they will provide you with a copy on Chubb’s behalf. In providing the of the relevant FSG in relation to relevant services, AirAsia X does not those services. act on your behalf. 3 Financial Services Guide Air Asia How Chubb provides its services relevant insurance products relating to AirAsia X and AirAsia Indonesia travel on AirAsia Indonesia fl ights (i.e. may send you promotional material Chubb may provide a dealing service, fl ights with a fl ight code prefi x of QZ) advertising its branded insurance with or without general advice, in originating and departing from Australia products. You can apply by completing relation to the general insurance and cancelling those insurance products any associated application form. products that we distribute. in limited circumstances. AirAsia X and Chubb does not receive your contact AirAsia Indonesia and PT Indonesia details from AirAsia X or AirAsia When Chubb issues its own general AirAsia Extra are not permitted to Indonesia or PT Indonesia AirAsia insurance products, Chubb acts on its renew or vary insurance products Extra unless you purchase insurance own behalf, not yours. In dealing with underwritten by Chubb. or contact Chubb and provide your the relevant product, we will collect details directly to Chubb. information from you to be able to issue AirAsia X and AirAsia Indonesia and it and manage your and Chubb’s rights PT Indonesia AirAsia Extra are also and obligations under it. We will also authorised by Chubb to provide you How Chubb is paid for its services give you factual information about the with written “general fi nancial product product to help you decide whether to advice” only, which Chubb prepares Payment for the services Chubb buy the product. and approves. This advice is provided provides by way of marketing documents. As the issuer of any insurance policy, In some cases we may also make a This permits AirAsia X and AirAsia we will charge you an agreed premium general recommendation or give an Indonesia and PT Indonesia AirAsia for that product based on a number opinion about the product which is Extra to market Chubb’s insurance of factors including your risk profi le not based on our consideration of your products with its own logo and brand. and circumstances (plus relevant taxes individual objectives, fi nancial situation and charges) which we will calculate or needs. In providing a general advice AirAsia X and AirAsia Indonesia and and provide you with before you buy service, we cannot tell you whether PT Indonesia AirAsia Extra are not the product.
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