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MODERNISING BUILDING SERVICES TO ACHIEVE REAL BUSINESS OUTCOMES Crown Resort adopts Honeywell’s Building Management Modernisation to secure its position as the best luxury resort brand.

Case Study

Crown_Perth_BMS_Lifecycle_Management-CS_Rev1_0516_V04.indd 1 20/07/16 2:44 pm Situated on the banks of the Swan River, Crown ’s modern and futuristic architecture gives it a striking presence. It is ’s premier integrated resort and one of Australia’s most popular luxury tourism destinations. The resort opened to the public in 1985 and hosts more than 10 million visitors every year. Run by a highly trained workforce of more than 5800 people, Crown Perth’s sprawling resort features 3 luxury hotels (, Crown Metropol and Crown Promenade), a 24-hour , world class convention and gaming facilities, award winning restaurants, spas, nightclubs, a 2300-seat theatre and much more.

Honeywell’s relationship with Crown Perth dates back to 1987, initially responsible for air-conditioning control within the Metropol Hotel & Convention Centre buildings. Today, Honeywell is Crown Perth’s technology partner providing ongoing modernisation of their Access Control, Security, Fire and Building Management Systems across the entire resort complex to maximise customer experience.

BUSINESS DRIVERS • To be recognized as a first class luxury resort and entertainment destination of Australia. • Crown Perth properties boast over a 90% occupancy all year round and their aim is to attract an even bigger share of international visitors across Asia and the globe. • Maximise customer experience through effective lifecycle management of its facilities. • Cultivate and retain valuable customer loyalty.

THE SOLUTION Honeywell adopted a strategic approach by preparing a FEED (Front End Engineering Design) document, including a full site audit of the resort along with a technology roadmap that specified the optimisation features, associated lifecycle cost and the potential savings to be achieved through a continuous modernisation program. This laid down the foundation of upgrading Crown Perth’s technological framework directed towards a magnified customer experience. • Integration of Honeywell’s INNCOM occupancy based technologies with room booking systems enabled automatic optimisation of room conditions depending upon room status BUSINESS OUTCOMES thereby driving energy efficiency, cost saving and optimum • Alignment of latest technology with brand and business comfort for guests. objectives was successfully carried out. A well-planned • The Building Management System was modernised to the investment structure was put in place because of a clear Honeywell latest Release EBI. Enhancements like mobility understanding of the BMS lifecycle which reduced risks of technology provided real-time diagnostics to the engineering technology failure and uncertainty of upgrade costs. team, allowing them to respond quickly to on-field calls. • INNCOM in-room occupancy based controls at the Towers & • Monitoring energy consumption through Honeywell Promenade Hotels, drive 20% energy cost savings through Energy Manager. intelligent automation of room conditions. • Modernising the DDC Controllers to Honeywell’s ComfortPoint™ • Modernised BMS provides the ability to use technology to Open BacNet controllers across the resort complex. achieve optimised service and maintenance outcomes. • Program optimisation strategies for optimal & energy • DDC Controller upgrades across the facility also involved efficient control of air-conditioning plant. optimisation strategies to provide smarter control methods for • 500 room controls modernised to Honeywell ComfortPoint™ a cost effective and energy efficient operation structure. Open for increased comfort flexibility and optimal room • Patrons visiting Crown Perth enjoy excellent comfort, security conditioning in Metropol Hotel. and safety. • Convergence of the Honeywell building technology • Greater redundancy, flexibility and security through the services onto the existing Crown IT infrastructure. converged IT solution.

For more information buildingsolutions.honeywell.com

Honeywell Building Solutions Honeywell Australia Level 3, 2 Richardson Place, North Ryde, Sydney, NSW Phone: + 61 2 9353 7000 Crown Perth Case Study | Rev 1 | 05/16 www.honeywell.com © 2016 Honeywell International Inc.

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