Harold’s Cross Our Lady’s Hospice & ANNUAL REPORT Care Services, Harold’s Cross, D6W RY72. T: +353 (0)1 406 8700 E:
[email protected] 2016 Blackrock Hospice, Sweetman’s Avenue, Blackrock, A94 F8D9. T: +353 (0)1 206 4000 E:
[email protected] Visit: olh.ie Respite | Rehabilitation | Resassurance CONTENTS Chairperson’s Report 2 CEO’s Report 4 Quality, Nursing and Clinical Services Report 13 Palliative Care Report 18 Rheumatic and Musculoskeletal Disease Unit Report 22 Care of the Older Person Report 26 Residents Committee Report 28 Education and Research Report 31 Fundraising and Communications Report 37 Volunteers’ Report 47 Volunteer Story 50 Financial Report 52 Patient Story 58 Donor Charter 61 Complaints and Feedback Report 62 1 CHAIRPERSon’S REPORT Sean Benton Chair of the Board of Directors All of our Staff and Volunteers are extremely committed to providing patient centred loving care and to consistently do their upmost to deliver the best possible service. Their efforts are evidenced in the care that is delivered to all who need it. The spirit of volunteerism greatly enhances out a number of core activities. On behalf of the quality of care provided at Our Lady’s all our patients and their families, I would Hospice & Care Services. Volunteers make a like to extend our most grateful thanks and huge contribution in the areas of patient care appreciation to all our supporters. and fundraising. There are currently over 300 volunteers. This is an invaluable resource and As reported last year, 2015 saw the I am proud to say that they play a major part commencement of the new Specialist in underpinning our Mission Statement - “…to Palliative Care Unit capital development on- provide with loving care, high quality, person- site in Harold’s Cross.