CALVARY HOSPITAL 2017 ANNUAL REPORT Leading the Way Since 1899, Calvary Hospital’s mission has been to care for adult patients with advanced cancer and other life-limiting illnesses. > We were the first to do so. > We have provided palliative care to more patients than any other hospital or medical center in the world. > We are considered by many national and global healthcare organizations to be the world’s leading expert in palliative care. In this annual report, learn about the many ways that Calvary is truly Leading the Way. Contents Message from the Chairman Bereavement Support ............... 8 Calvary Holding Company, Inc. of the Board and President ........ 1 Across the Globe ..................... 11 Description of Organization ......... 29 SM What is CalvaryCare ? .............. 2 Therapeutic Recreation ............. 11 Calvary Holding Company, Inc. Combined Statements of Operations Volunteers ............................. 11 Leading the Way… and Changes in Net Assets .......... 30 Message from the Executive The Inpatient Experience ........... 3 Medical Director ..................... 13 Calvary Hospital, Inc. In the Home ............................ 5 Statements of Operations ............ 31 Message from the Calvary Family Care ............................. 6 Fund Chairman ...................... 14 Calvary Hospital, Inc. Spiritual Care .......................... 6 Calvary Fund, Inc. Report .......... 15 Staff and Affiliations .................. 32 Message from the Chairman of the Board and President Since our hospital was founded nearly 120 years ago, Calvary has been an international leader on many fronts. Whether it’s for the excellence of our palliative care, our extensive experience in end-of-life care, teaching thousands of physicians and nurses from across the globe, taking our care into the community, partnering with families, or our comprehensive bereavement support program, Calvary has been leading the way. It all starts with our outstanding team. We don’t simply hire employees with top-notch clinical skills. They also must have the passion to care for patients in the last weeks, days, and sometimes just hours, of their lives. At Calvary, visitors are welcome at any time. That means that any person we hire has to be committed to caring for families 24/7 with the same love and Thomas J. Fahey, Jr., MD (left) and Frank A. Calamari compassion that they provide to patients. That’s a tall order. But we know our staff is more than up to the task. • Our restoration of a historic 135-year-old Torah Scroll In fact, for 12 consecutive years, Press Ganey has ranked garnered two prestigious awards from the Public Calvary in the top percentiles of patient satisfaction of Relations Society of America. the more than 7,000 hospitals that they rate each year. We could not accomplish all of this without the Our team’s commitment to patients and families is generous support of our Hospital and Fund Boards. We SM essential to delivering CalvaryCare at our four inpatient thank former Fund Board Chairman, Steven J. Golub, facilities or in hundreds of home settings. Whether as well as board members, Manfred Altstadt and John P. patients have advanced cancer or other life-limiting Bertsch, for decades of commitment and service as they illnesses, we want to ensure that the last moments transition to emeritus status. of life for our patients are what they and their families We welcomed Diahn McGrath, Maryann J. Popiel, MD, envision as the best possible quality of life. Robert E. Spatt, and Jamie B. Stewart as new members We are proud of several key milestones in 2017: to both boards. We have no doubt that each of them will bring their passion and unique talents to help ensure that • We cared for 5,668 patients and families. This CalvaryCare will be available to those who need it most. includes 2,653 inpatients and 3,015 hospice and We know and appreciate the trust that people place home care patients; in Calvary at a very difficult point in their lives. We are • In the past three years, The Dawn Greene Hospice honored to make this last journey with our patients and has cared for more than 700 patients; their families. Wherever we deliver CalvaryCare to our • In just one year, Ozanam Hall of Queens Nursing Home patients, we do so with the utmost sensitivity to their hopes has cared for 300 patients; and goals of care. On behalf of the entire staff, the Hospital and Fund Board, • Our 14th Annual Attorney Conference drew a record volunteers and supporters, we want to assure you that number of attendees – 325; Calvary will continue leading the way for years to come. • We marked 20 years of Calvary’s Camp Compass®, our summer camp for grieving children and teenagers; • Calvary Fund raised approximately $8.2 million for Thomas J. Fahey, Jr., MD Frank A. Calamari our programs and services, including nearly $1 million Chairman, President and alone at our Annual Awards Gala in November; and Calvary Hospital Board Chief Executive Officer 1 What is CalvaryCare SM? Our core values are compassion, non-abandonment, dignity and love. Our adherence to these principles has helped make Calvary an international model of palliative and end-of-life care. 1 CalvaryCare is comprehensive, loving care that we provide to our patients, wherever we care for them. We are much more than a place that just provides medical care. CalvaryCare means: managing pain and symptoms so that our patients are comfortable; caring for their emotional and spiritual needs; often just being present for the patients and their families. We care for the whole person. 2 Calvary employees understand the importance of what they do each and every day. Wherever our employees deliver our signature care, their goal is to make sure that each patient has the best possible experience. They understand that this is the first and only time that our patients will be making this journey. The staff makes this journey hand-in- 1 > Dr. Alma Carrington hand with patients and their families. 2 > Dr. Andrew Zaretsky rounding However long we care for our patients, with visiting physicians and nurses we know that it is our responsibility 3 > A patient and family member at our Brooklyn campus to make each day as comfortable as 4 > Nurse and patient at the possible for them. We don’t abandon Bronx campus them when they need us most. 5 > Dr. Gail Chrzanowski with a patient at The Dawn Greene Our commitment extends to providing Hospice trained pastoral care – from all faith traditions – tailored to each patient’s needs and to the needs of their families. 2 Leading the Way in the Inpatient Experience Calvary cares for patients at our 200-bed facility in the Bronx and our 25-bed Brooklyn Campus in Sunset Park. Under the supervision of 3 Calvary@Home, we also provide short-term inpatient care at the 10-bed Dawn Greene 1 Hospice located at Mary Manning Walsh Home in Manhattan and at Ozanam Hall of Queens Nursing Home in Bayside. The difference in the inpatient experience starts from the very beginning. As soon as our patients arrive, our goal is to get them admitted to their rooms within 15 minutes. We help them get settled and comfortable. With few exceptions, our patients are housed in private rooms with shared bathrooms. Telephone and TV service are provided at no charge. Within the first few hours, our patients meet their team of caregivers who will remain with them during their entire stay. The team includes the doctor, nurse, Calvary Care Technician (CCT), family care practitioner (social worker), spiritual 4 care provider and dietitian. The Nursing Team Our nursing department, comprised of registered nurses, nurse practitioners and Calvary Care Technicians, is an important reason why Calvary is world-renowned for its patient care. CCTs are specially trained and educated to maximize the patient care experience. Whether they have spent their entire career at Calvary or came to us after working at other hospitals, our nursing department wants to be here caring for our patients. Nutrition Patients select their meals from a daily menu. 5 If requested, the Nutritional Services department is happy to accommodate special requests at no extra charge. “ My husband’s favorite food was Mondongo (tripe) soup. When the staff found out, they made it for Luis all the time. I couldn’t believe we didn’t have to pay extra for it. It made him so happy to eat Mondongo soup at Calvary.” — Connie DeJesus 3 1 Joey Peritore Since 2006, Joey Peritore has 2 experienced CalvaryCareSM twice. His beloved father, Giuseppe “Joe,” and mother Assunta “Susan” were both lovingly cared for at Calvary’s Brooklyn campus. Joey was very grateful for the care that his parents received so he used his birthday in 2017 and 2018 to fundraise for our Brooklyn campus. In 2017, Joey raised $4,462 and in 2018, he raised $1,942 for us. Both times, he far surpassed his original 1 > Patient and family member at Ozanam Hall of Queens goal. Way to go Joey! 2 > The care of our patients at Ozanam Hall is overseen by a nurse practitioner and a registered nurse. 3 > The front desk at our Brooklyn campus 4 > Calvary Care Technician and patient at the Brooklyn campus 5 > Calvary@Home nurse with a hospice patient 4 We realize how important food memories can be for our patients, since the dishes may evoke happy and pleasant memories from a time of well-being. The Personal Touch We encourage family members to decorate patients’ rooms with personal mementos that are meaningful and soothing to their loved ones. When we discover ways to make our 3 patients feel more at home, such as a favorite dessert, music, or religious custom, we often take the initiative to make these things a part of the patients’ stay with us.