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2019 Fall Restaurant Reservation

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2019 Fall Restaurant Reservation 2019 FALL CUSTOMER SUCCESS REPORT RESTAURANT RESERVATION SOFTWARE CATEGORY RESTAURANT RESERVATION SOFTWARE OVERVIEW To improve operations, restaurants require a specialized solution to ably handle the daily customer flow and bookings. Restaurant reservation software permits consumers to easily reserve tables and assists managers to schedule staff as per customer traffic. It presents multiple choices to make online or offline reservations and features to handle restaurant capacity. Analytics and reports are also offered to enable managers to track the competence of daily activities and processes. Restaurant reservation platforms integrate with accounting and payment processing tools. Advanced solutions provide functionality or integration with event management and loyalty program vendors. They can also integrate with hotel management tools if the restaurant is part of a hospitality firm. 2 Customer Success Report Ranking Methodology The FeaturedCustomers Customer Success ranking is based on data from our customer reference Customer Success Report platform, market presence, web presence, & social Award Levels presence as well as additional data aggregated from online sources and media properties. Our ranking engine applies an algorithm to all data collected to calculate the final Customer Success Report rankings. The overall Customer Success ranking is a weighted average based on 3 parts: Market Leader Content Score is affected by: Vendor on FeaturedCustomers.com with 1. Total # of vendor generated customer substantial customer base & market share. references (case studies, success stories, Leaders have the highest ratio of customer testimonials, and customer videos) success content, content quality score, and social media presence relative to company size. 2. Customer reference rating score 3. Year-over-year change in amount of customer references on FeaturedCustomers platform 4. Total # of profile views on FeaturedCustomers platform Top Performer 5. Total # of customer reference views on FeaturedCustomers platform Vendor on FeaturedCustomers.com with significant market presence and resources and enough Market Presence Score is affected by: customer reference content to validate their vision. 1. Social media followers including LinkedIn, Top Performer's products are highly rated by its Twitter, & Facebook customers but have not achieved the customer base and scale of a Market Leader. 2. Vendor momentum based on web traffic and search trends 3. Organic SEO key term rankings 4. Company presence including # of press mentions Rising Star Company Score is affected by: Vendor on FeaturedCustomers.com that does not 1. Total # of employees (based on social media have the market presence of Market Leaders or and public resources) Top Performers, but understands where the market is going and has disruptive technology. Rising 2. Year-over-year change in # of employees over Stars have been around long enough to establish past 12 months momentum and a minimum amount of customer 3. Glassdoor ranking reference content along with a growing social 4. Venture capital raised presence. 3 2019 Customer Success Awards Check out this list of the highest rated Restaurant Reservation Software software based on the FeaturedCustomers Customer Success Report. 4 OVERALL BEST OF RESTAURANT RESERVATION SOFTWARE 5 TRUSTED BY ABOUT OPENTABLE OpenTable, part of Booking Holdings, Inc. (NASDAQ:BKNG), is the world's leading provider of online restaurant reservations, seating 15 more than 26 million diners per month via online reservations across more than 47,000 restaurants. The OpenTable network connects Customer references from restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to happy OpenTable users keep guests coming back. The OpenTable service enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, view menus, easily book a VIEW ALL REFERENCES reservation, and other helpful information. “With Venga and OpenTable together, it just works to know people before they walk in the door, who is in your restaurant and what you need to do to provide them the best experience. Knowing that information from the start sets the course for the entire meal.” Kevin Boehm Co-Founder, Boka Restaurant Group "We’ve really enjoyed the higher level of control, and we’ve definitely seen an increase in reservations from the way that we tweaked our settings." Ben Rogers Floor Manager, The Promontory "OpenTable is easily the lowest cost way to drive diners into your restaurant. For those who leave OpenTable hoping for a better marketing spend, how many $60 per plate diners are they willing to give up to save the $1 cover fee? I just don’t get it." Bill Chait President, Tartine Bakery "OpenTable drives new diners to our restaurants, including travelers and diners looking for last minute reservations. It's our only marketing expense because it delivers a guaranteed ROI." Lindsey Anderson Hutch American Concepts 6 7 2019 MARKET LEADERS 8 TRUSTED BY ABOUT CAKE FROM SYSCO CAKE from Sysco is a cloud-based Point of Sale solution for restaurants and bars. This user-friendly software includes tableside ordering, online ordering, restaurant management software, guest management integration, and multiple secure payment options. Our tools empower restaurant owners 32 to monitor real-time sales and expenses from anywhere. With our cloud-based reporting, you'll be able to sort your sales data and review how it changes over an hour, a day, or a week. Payroll reporting calculates both salary and overtime wages, and lets you compare profits to labor expenses. Upgrade Customer references from happy your reservation process with our Guest Manager application. You'll be able to accept reservations online, allow staff to make changes on-the-fly, and save everything in one place. This versatile CAKE from Sysco users restaurant POS system integrates with Avero, QuickBooks, 7Shifts, Orca, Xero, and PayPal. It works well on Windows and Mac operating systems. Our latest features allow servers to swipe and return credit cards at the start of a meal, and update guest orders more efficiently than ever. With these powerful and reliable tools, running your restaurant can be a piece of CAKE. VIEW ALL REFERENCES “Since we’ve implemented CAKE, we’ve increased our sales by as much as 10%. Part of if was like, why didn’t I embrace this earlier? Thank god I did it, and did it now.” Teri Hope Owner, Los Gatos Roasting Company “Once I decided CAKE was the way I wanted to go, it couldn’t have been easier – the customer support was phenomenal.” Ed Ferencik Co-Owner, Butcher's Kitchen Char-B-Que “For me the greatest benefits of CAKE are ease of use, price, and the ability to access it from anywhere in the world.” Guillaume Beinaime Owner, Zola in Palo Alto “The restaurant was losing $1,000 to $4,000 per year and now with the help & assistance of CAKE from Sysco, we’re profiting that much.” Jennifer Lozoya General Manager, Branding Iron Cafe 9 TRUSTED BY ABOUT RESYOS ResyOS is a complete restaurant reservations and waitlist system, including table management, ticketing, 34 web and app booking, CRM, POS integration and more. Customer references from They combine a cloud-based central guest database with POS connectivity for real-time data like live checks happy ResyOS users and total spend. And they're layering in important third-party sources, like ratings and reviews from platforms like Facebook, and TripAdvisor, and POS VIEW ALL REFERENCES detail, down to the exact dishes ordered by each party. "In an industry that never seems to slow, delegation is key. Resy frees up my time by providing a platform that is intuitive, streamlined and thoughtfully developed by a team of individuals that understand the restaurant world inside and out. Extra time is invaluable, so I've never thought twice about my Resy investment. My business depends on it!" Alexandra Wight Owner, Crown Jewel “I love the fact that Resy brings our guests directly to our website when making their reservation! It gives them a chance to connect with us and our mission before they arrive!” Bre Waters Vice President of Operations, Bartmann Group "What I like most about Resy is the possibility of making reservations online and multi-devices; saves a lot of time on the phone. With Resy we have been able to centralize reservations and interactions with customers in one place (telephone, web, app). I love the seriousness and excellent service of the team." Carlos Romero Manager, Las Carboneras de Lu "Resy has helped us to have more control of the flows in the restaurant. Now we can plan shifts much better and we have increased the rotation of tables thanks to the settings made. The tool is very intuitive and easy to use, so the whole team has adapted very easily. And the best [part] - our customers have also won, since they can book 24/7 from any device… Aleix Tafunell Manager, Santa Gula 10 TRUSTED BY ABOUT TOCK Tock is a comprehensive platform built to 17 fundamentally change the way restaurants think about and run their business. This includes a robust Customer references reservation, guest, and table management system from happy Tock users for restaurants of all sizes across the globe. VIEW ALL REFERENCES “Together, Tock and WineDirect help us provide the most personalized tasting experiences. For the first time, our staff has a complete view of our guests in one screen with the insights to deliver exceptional hospitality that is expected from our winery.” John Trant Italics Winegrowers "Tock has given us more than just a new reservation system. It allows us to manage our dining room the way we want to, and gives us the upper hand in reaching new guests." Gavin Kaysen Chef / Owner, Spoon and Stable “Tock has been a lifesaver. Their interface sets a positive tone before guests even walk through the door—and my no-show rate is down 50%.” Jessica Sandine Vintage Wine Estates "Tock is like having a receptionist 24 hours a day.
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