EUROPEAN COMMISSION SEVENTH FRAMEWORK COOPERATION WORK PROGRAMME

Innovative design and operation of new or upgraded efficient urban transport interchanges

THEME [SST.2012.3.1-2.]

Collaborative project Grant agreement no: 314262

Project full title: "City-Hub" Project acronym: City-HUB

City-HUB Project

FINAL REPORT

ATTACHED DOCUMENTS TO THE FINAL PUBLISHABLE SUMMARY REPORT

Figure 1 City-HUB vision of interchanges.

Figure 2 City-HUB surveyed Interchanges

Table 1 Terminal related barriers and remedial measures.

Barriers Recommendations Involvement of several authorities Definition of a procedural framework with explicit definitions in the decision-making processes. of roles, of each stakeholder. Distinction of ownership and operational responsibilities. Conflicts of economic, societal or Integration of transport planning and land use decisions. environmental interests of Definition of assessment criteria and consultation procedures stakeholders. for interchange implementation.

Shortcomings and gaps in the legal Break down of EU level transport policies to the practical level, framework to promote e.g. strategic spatial distribution and mode choices of comprehensive intermodal mobility interchanges. Explore the need for a harmonised European systems. regulatory frame for interconnections. Insufficient public resources to Targeting public sector funding schemes and instruments that finance terminal development facilitate private sector involvement. projects.

Absence of a master plan for Regularly update “master plans” of interchanges. interchange terminals.

Figure 3 Urban transport interchange place.

Figure 4 City-HUB life-cycle.

Figure 5 Interchange zones (based on Station Zones 2011)

Figure 6 City-HUB travellers´ satisfaction survey.

Table 2 Satisfaction rates aggregated by categories

Köbánya- Categories Moncloa Kamppi Thessaloniki Kispest Travel Information 3.69 3.92 3.44 3.61 3.37 Way-findings Information 3.81 3.50 3.26 3.70 3.26 Time and Movement 3.69 3.69 3.09 3.52 3.44 Access 4.19 4.29 3.33 4.32 3.73 Comfort & Convenience 3.35 3.59 2.99 3.41 2.95 Image & Attractiveness 3.77 3.27 2.50 3.56 2.16 Safety and Security 3.75 3.84 3.10 3.59 2.72 Emergency 3.45 3.42 2.88 3.70 2.90

Figure 7 Planning guidelines for efficient urban transport interchange City-HUB Model for Urban Transport Interchanges

MONITORING & IDENTIFICATION VALIDATION & DEPLOYMENT ASSESSMENT

REQUIREMENTS AND NEEDS INTERCHANGE URBAN INTEGRATION MONITORING PERFORMANCE CHARACTERISTICS Achievement of policy goals Building design Local constraints Medium/long term cycle

- Operators Users • Access/Egress zones • Location in the city socioeconomic and • Surrounding area features Transport As a transport • Facilities zones environmental effects activities node • Transfer zones • Development plan Continuous dialogue with stakeholders Services and Atmosphere HUB life HUB As a place Local impacts - • Safety and Security Facilities • Nearby shopping Feedback from users • Crowding • New housing and offices • Travellers´ surveys • Information & way-finding City • Job creation • Identification of Strengths and • Comfort and convenience Weaknesses

Enhancing Performance • Update business model Policy goals definition Stakeholders involvement Business Model • New activities and • Roles and responsibilities • Cold / Hot developments • Financial performance • Partially integrated • Quality plan Stakeholders identification • Management • Fully integrated • Resources reallocation • Promote innovation Governance

Figure 8 City-HUB MODEL process and elements. Table 3 Business model for urban interchanges.

OFFER SIDE DEMAND SIDE

Interaction Users’ Key Stakeholders Services Value propositions with users characteristics - Transport - Transport - Managing rapid - Facilities for - Travellers operators of modes transfer movements travellers Demand for different modes - Transfer among without congestion - Surrounding area each mode - Land developers different modes - Exposure to shops features and - Retailing, shops - Ticket selling - Quality waiting areas activities - Travellers - Cafes, - Luggage handling with good ICT - Different profile restaurants services - Coordination among information - age, gender - Builders, - Shopping and public authorities channels - frequency construction food services - Coordination with - trip purpose companies local business in the Resources Atmosphere - income level - Public transport area - disabled authorities - plattforms - Integration into the - Safety & Security City authorities area and location in - - ticket offices or - Information & - Non-travellers- the city - Regional machines way-finding using other authorities - waiting space - Development plan - Comfort and services - information - Continuous dialogue convenience offices/screens & with stakeholders - Entertainment

other devices - commercial area - area for parking (cars, cycles, buses) Costs Revenues - Building: construction, maintenance - Fees for transport modes - Energy efficiency - Renting space for retail and other services - Operation and surveillance - Advertising Source: Based on HERMES business model structure.

City-HUB Project Logo

City-HUB Graphic.

City-HUB Project Leaflet

Objectives Consortium

City-HUB project aims at: UNIVERSIDAD Spain POLITECNICA DE MADRID City-HUB project  Testing and validating the City-HUB model for the (UPM-TRANSyT) improvement of integrated management approaches to intermodality, monitoring and KTI Hungary KOZLEKEDESTUDOMANYI operations across European countries; INTEZET NONPROFIT KFT  Achieving efficient urban interchanges, reducing (KTI) their carbon footprint, maximizing the value of TRANSPORTOKONOMISK Norway new technologies for mobility, communications and INSTITUTT (TOI) virtual travel, reducing accidents and encouraging healthier lifestyles; CENTER FOR RESEARCH & Greece  Achieving the widespread implementation of TECHNOLOGY HELLAS / integrated mobility policies for all-providing more HELLENIC INSTITUTE OF

opportunities for citizens to access jobs, TRANSPORT (CERTH/HIT) healthcare, education and training, retail opportunities as well as leisure facilities; PANTEIA BV (NEA) The  Achieving widespread acceptance of public Netherlands transport planning that meets social, environmental and mobility efficiency criteria in TRL LIMITED (TRL) United the most economical and effective way; Kingdom

 Making a full contribution to the development of TEKNOLOGIAN Finland intermodality standards, minimum requirements, TUTKIMUSKESKUS VTT quality management, benchmark examples and (VTT)

public transport service level in Europe. www.cityhub-project.eu INSTITUT FRANCAIS DES France SCIENCES ET Expected impact TECHNOLOGIES DES TRANSPORTS, DE City-HUB is expected to encourage: L'AMENAGEMENT ET DES RESEAUX (IFSTTAR)  Complementarity between modes and operations, CENTRUM DOPRAVNIHO Czech enhancing intermodality; VYZKUMU v.v.i. (CDV) Republic  Coordination between modes and operators;  Creation of people-focused seamless and energy efficient journeys in the urban region catchment area;  Energy efficient urban network performance, using Project coordinator: footprint measurement methods;  Increase of economic viability using public rules Professor Andrés Monzón and private funding; Director of TRANSyT Project supported by:  Creation of business case that stimulates local Transport Research Center economy; Universidad Politecnica de Madrid  Pan-European transferability; and Prof. Aranguren s/n - 28040 Madrid  Achievement of land use and urban transport T.: +34 91 336 5373 infrastructure integration. Email: [email protected]

Pilot case studies Validation case studies Why City-HUB? The solutions that the project will propose for effective and 5 case studies will be studied in order to identify smart design and integrated management will be validated Urban transport interchanges play best practices, barriers and areas of through six case studies. The City-HUB model will also be improvement related with ITS solutions, efficient simulated in the specific case studies: a key role as part of public transport design and planning, and integrated Cornella centre, Barcelona, Spain networks, facilitating the links between management: The Cornella centre is located in Plaça de l'Estació, central public transportation modes, such as the Moncloa interchange, Madrid, Spain Cornellà de Llobregat, which is a municipality in the connection between bus and subway or Moncloa Interchange is located in the city center southern half of the metropolitan area of Barcelona. The of Madrid, offering several mobility options, such population is approximately 0.1 million citizens. The centre metropolitan railway. Time saving, urban involves several transportation modes, such as metro, as: metro (2 lines), local buses (20 lines), regional commuter train, tram, local and regional buses. integration, better use of waiting time and buses (74 lines), long-distance buses (1 line) and improvement of operational business Prague terminus Dejvicka, Prague, Czech Republic taxis. The hub is furthermore easily accessed on The Dejvicka terminal is the main interchange point for models are some of the benefits that result foot and by bicycle. travelers coming from/to the Prague airport. The from the development of efficient urban Ilford railway station, Redbridge, London, transportation modes involved in the terminal are metro/ interchanges. UK underground, interurban and urban buses, airport bus, lford railway station is a suburban tram/light rail, taxi, kiss and ride, walking and cycling. However, although urban transport station located in the London Borough of Cycles are allowed in the underground and trams, but not interchanges are crucial for the Redbridge, United Kingdom. From 2018, the in buses. improvement of accessibility, there are station will be on the forthcoming '' Utrecht Central, Utrecht, The Netherlands network, which will link existing surface lines The Utrecht Central interchange is the central railway still problems, gaps or bottlenecks, which station of the city of Utrecht in the Netherlands, (stretching from Essex to Berkshire) into East are mainly indicated in the coordination facilitating train, bus and tram transportation, and is and West London through new tunnels and among different modes and the use of connected to private, public and soft modes of stations under central London. transportation, such as cars, taxis and bikes. Cycling, as in information systems and management New railway station, Thessaloniki, Greece all stations in the Netherlands is also very integrated. models. The railway station is located in the suburban Gare Lille Flandres-Europe, Lille, France Towards this direction, the City- area of the city and provides several The 2 stations are located at the top of the French TGV HUB project, bringing together leading transportation services such as: commuter rail, network, positioned at the crossroad of the Railteam interurban rail, metro (under construction), local network which is the European High speed network. The experts of design and urban integration, buses, suburban buses, interurban buses, taxis, Lille Flandres Railway Station is an old construction transport operation and business, local bicycle ways, park and ride, kiss and ride. structure station, counting 17 platforms and having traffic of 17 million passengers per year (2008) and 80,000 daily Kamppi terminal, Helsinki, Finland and regional authorities and end-users passengers. The Lille Europe Railway station is a very organizations, aims at contributing to the Kamppi terminal is located in the central area of modern railway station, which counts 4 platforms with a design and operation of seamless, smart, Helsinki and is part of the city interchange area central 2 railway lines for passing through trains having direct access to the main railway station, coming from Paris and going directly to London. It connects clean and safe intermodal public transport the city hub for all local railway lines, trams, city Lille to Paris by TGV, and to Brussels and London with the systems. buses and two smaller bus terminals, terminals Eurostar trains. At the same time, the project for Northern and Eastern buses. Vaterland bus station, Oslo, Norway investigates how these interchanges Kőbánya-Kispest , Hungary The Vaterland station is the main bus station in Oslo and is located next to the central rail station, while the metro should be designed in order to ensure that The Kőbánya-Kispest intermodal terminal integrates a metro terminal (line No. 3), station is accessed by five minute walking. The station serves local buses as well as domestic and international “vulnerable” target groups, i.e. the elderly, a terminal for local buses (17 lines), regional bus youth, physically and mentally coaches; more than 500 towns across Europe. lines, suburban and (approx. 300 Budaörs interchanges, Budaors, Hungary handicapped people can adequately benefit trains/day) and a Park & Ride facility. Budaörs interchanges are a system of three interchanges from these interchanges. and a rail feeder bus network located in the Budaörs region, in the suburbs of Budapest. The transportation modes involved in the hub are rail, regional and local buses, park and ride, and bicycle and ride. City-HUB Project Consortium

Partner name Country Work team Prof. Andrés Monzón Transport Research Center (TRANSyT) Dr. Floridea Di Ciommo Universidad Politécnica de Madrid (UPM) Spain Sara Hernández (Coordinator) Dr. Rocío de Oña Nuria Sánchez Gábor Albert Dr. Imre Keserű Nóra Fejes KTI Közlekedéstudományi Intézet Nonprofit Hungary Ádám Pusztai Kft, (KTI) Álmos Virág Dr. Attila Vörös András Munkácsy Dr. Jardar Andersen Petter Christiansen Transportøkonomisk Institutt (TOI) Norway Dr. Beate Elvebakk Julie Runde Krogstad Eftihia Nathanail Centre for Research and Technology Hellas Greece Giannis Adamos (CERTH) Maria Tsami Dr. Barry Ubbels Ricardo Poppeliers Panteia BV (NEA) Netherlands Arnoud Muizer Konstantina Laparidou Menno Menist Derek Palmer Marcus Jones Transport Research Laboratory Limited United Kingdom Heather Allen (TRL) Clare Harmer Katie Millard Tuuli Järvi VTT Technical Research Centre of Finland Juho Kostiainen Finland Ltd (VTT) Marko Nokkala Armi Vilkman Institut Français des Sciences et Technologies des Transports, de l'Aménagement et des France Dr. Odile Heddebaut Réseaux (IFSTTAR) Jan Spousta Centrum Dopravního Výzkumu v.v.i. (CDV) Czech Republic Jan Vasicek Michal Váňa

List of stakeholders participating in City-HUB Workshops and Final Conference

Name Affiliation Country

Abreu, Joao IST-Lisbon Portugal Centre for Research and Technology Hellas (CERTH) / Aggelakakis, Aggelos Greece Hellenic Institute of Transport (HIT) Ágó, Mátyás Municipality of Érd Hungary Aldecoa, Javier Consorcio Regional de Transportes de Madrid Spain Alegre Valls, Lluís Metropolitan Transport Authority of Barcelona Spain Baggs, Jonathan Crossrail United Kingdom Balabekou, Ifigeneia OASTH (Thessaloniki Urban Transport Organisation) Greece Barta, Eszter Miskolc Városi Közlekedési Zrt. (MVK) Hungary Bennett, Simon Crossrail United Kingdom Institut Français des Sciences et Technologies des Bessmann, Erik Transports, de l'Aménagement et des Réseaux France (IFSTTAR) Institut Français des Sciences et Technologies des Boudi, Zakaryae Transports, de l'Aménagement et des Réseaux France (IFSTTAR) Institut Français des Sciences et Technologies des Bourbotte, Daniel Transports, de l'Aménagement et des Réseaux France (IFSTTAR) Chatzigeorgiou, Anna Volos Municipality Greece Chatzigeorgiou, OASTH (Thessaloniki Urban Transport Organisation) Greece Christos Chatzilamprou, Ismini TRAINOSE S.A. Greece ROPID (Regional Organiser of Prague Integrated Chmela, Petr Czech Republic Transport) Centre for Research and Technology Hellas (CERTH) / Chrisohoou, Evi Greece Hellenic Institute of Transport (HIT) Chrisostomou, Centre for Research and Technology Hellas (CERTH) / Greece Katerina Hellenic Institute of Transport (HIT) Cré, Ivo POLIS International Crest, Thierry du Lille Metropole Urban Community France Cserni, Gabriella Miskolc Holding Zrt. Hungary de Oña, Juan Universidad Politécnica de Granada Spain Devecz, Miklós Miskolc City Transportation Company (MVK) Hungary Fejes, Balázs Centre for Budapest Transport (BKK) Hungary MEOSZ – National Federation of Disabled Persons' Földesi, Erzsébet Hungary Associations Centre for Research and Technology Hellas (CERTH) / Gaitanidou, Lila Greece Hellenic Institute of Transport (HIT) German Aerospace Center Institute of Transport Gebhardt, Laura Germany Research Name Affiliation Country

Giannakakis, TAXI Thessalonikis ERMIS Greece Konstantinos Centre for Research and Technology Hellas (CERTH) / Gogas, Michael Greece Hellenic Institute of Transport (HIT) González Álvarez, Agence d'Urbanisme Bordeaux métropole Aquitaine France Antonio Granquist, Tom Akershus County Council Norway Haralambidou, Sofia University of Thessaly Greece Hashizumé, Anne RATP (Régie Autonome des Transports Parisiens) France Center for studies and expertise on Risks, Hasiak, Sophie Environment, Mobility, and Urban and Country France Planning (CEREMA) Horner, Donald Network Rail United Kingdom Ioannidou, Anna- Centre for Research and Technology Hellas (CERTH) / Greece Maria Hellenic Institute of Transport (HIT) Iordanopoulos, Centre for Research and Technology Hellas (CERTH) / Greece Panagiotis Hellenic Institute of Transport (HIT) Jansen op de Haar, Stadsregio Amsterdam Netherlands Constantijn Jhamb, Divij Transport Research Laboratory Limited (TRL) United Kingdom Karagiannis, Municipality of Volos, Greece Greece Konstantinos Kormányos, László MÁV-START Zrt. (Hungarian National Railways) Hungary Korsós, Mónika Municipality of Érd Hungary Centre for Research and Technology Hellas (CERTH) / Kotoula, Nilia Greece Hellenic Institute of Transport (HIT) Fédération Nationale des Usagers des Transports Laurent, Gilles France (FNAUT) Lázár, József Centre for Budapest Transport (BKK) Hungary Lychounas, Michalis Kavala Municipality Greece Centre for Research and Technology Hellas (CERTH) / Mitsakis, Evangelos Greece Hellenic Institute of Transport (HIT) Centre for Research and Technology Hellas (CERTH) / Myrovali, Glikeria Greece Hellenic Institute of Transport (HIT) Nagy, Istvan Miskolc Holding Zrt. Hungary Norbert, Merkel Miskolc Holding Zrt. Hungary Oszter, Vilmos KTI Közlekedéstudományi Intézet Nonprofit Kft (KTI) Hungary Papadopoulos, OASTH (Thessaloniki Urban Transport Organisation) Greece Symeon Papaioannou, Aristotle University of Thessaloniki Greece Panagiotis Institut Français des Sciences et Technologies des Papaix, Claire Transports, de l'Aménagement et des Réseaux France (IFSTTAR) Name Affiliation Country

Papoutsis, Centre for Research and Technology Hellas (CERTH) / Greece Konstantinos Hellenic Institute of Transport (HIT) Perger, Imre MÁV-START Zrt. (Hungarian National Railways) Hungary Ploeg, Ruud van der European Metropolitan Transport Authorities (EMTA) International Politis, Ioannis Aristotle University of Thessaloniki Greece Rabuel, Sébastien Nantes Métropole France Institut Français des Sciences et Technologies des Rigaud, Philippe Transports, de l'Aménagement et des Réseaux France (IFSTTAR) Centre for Research and Technology Hellas (CERTH) / Salanova, Josep Maria Greece Hellenic Institute of Transport (HIT) Institut Français des Sciences et Technologies des Schellaert, Valérie Transports, de l'Aménagement et des Réseaux France (IFSTTAR) Sheldon, Alan Network Rail United Kingdom Simandl, Aleš Dopravní podnik hl. m. Prahy, a.s. Czech Republic Smith, James (TfL) United Kingdom Spanos, Georgios OASTH (Thessaloniki Urban Transport Organisation) Greece Stathakopoulos, Centre for Research and Technology Hellas (CERTH) / Greece Alexander Hellenic Institute of Transport (HIT) Tendli, Krisztina TRENECON COWI Consulting and Planning ltd. Hungary Toskas, Ioannis ATTIKO METRO S.A. Greece Centre for Research and Technology Hellas (CERTH) / Tromaras, Alkiviadis Greece Hellenic Institute of Transport (HIT) Budapest University of Technology and Economics Valóczi, Dénes Hungary (BME) van Keulen, Heleen Regio Utrecht Netherlands Vanhanen, Kerkko HSL Helsinki Region Transport Finland Vernooij, Mette Stadsregio Amsterdam Netherlands Wright, Ian Passenger Focus United Kingdom Zarras, Konstantinos Municipality of Xanthi, Greece Greece