Delivering change How cities can make the most of digital connections Simon Jeffrey and Lahari Ramuni July 2018 About Centre for Cities Centre for Cities is a research and policy institute, dedicated to improving the economic success of UK cities. We are a charity that works with cities, business and Whitehall to develop and implement policy that supports the performance of urban economies. We do this through impartial research and knowledge exchange. For more information, please visit www.centreforcities.org/about About the authors Simon Jeffrey is Policy Officer at Centre for Cities:
[email protected] | 020 7803 4325 Lahari Ramuni is a Researcher at Centre for Cities:
[email protected] | 020 7803 4300 Acknowledgements The authors would like to thank Telefónica UK for the support which made this research possible. The authors would also like to thank Be the Business, British Chambers of Commerce, British Property Federation, City of London, City of London Corporation, City of York City Council, CityFibre, CTIL, Department for Digital, Culture, Media and Sports, Future Cities Catapult, Good Things Foundation, Greater London Authority, LB Hammersmith & Fulham, London First, Milton Keynes Council, Mobile UK, National Infrastructure Commission, Nesta, Nitrous, Ofcom, PUBLIC, the RSA, Salford City Council, Tech Nation, TechUK, Transport for London, thinkbroadband and West Midlands Combined Authority. Photo attribution: “Washington Heights [the Bronx, New York]” by Albyn Davis, Flickr Creative Commons. “Media City Salford” by Steve Wood, Flickr Creative Commons. All mistakes are the authors’ own. Supported by About Telefónica UK O2 is the commercial brand of Telefónica UK Limited and is the mobile network operator with the highest customer satisfaction in the UK, according to The Institute of Customer Service.