through australian eyes

The National Broadcaster

through australian eyes

Eric Campbell ANNUAL REPORT 04 australian broadcasting corporation Annual Report 2003-04 through australian eyes Over the last seven years Eric Campbell has Eric Campbell reported to Australians from some of the most remote and challenging places on earth. ‘To me, Foreign Correspondent as a journalist, being a foreign correspondent is the pinnacle. You get entrée to extraordinary people and places and to intense experiences. It’s special. You are doing something that people in other parts of the industry are not. It’s very rare to meet a reporter from another Australian network.’

His assignments have included reporting the wars in Chechnya, Afghanistan and the Balkans, tracking polar bears in the Arctic, filming at secret military bases in central Russia and travelling by sled with nomadic reindeer herders in Siberia.

Eric joined the ABC in 1986 and worked with The Investigators and Quantum as well as news and current affairs. He applied for several overseas positions, ‘I spent a year learning Japanese thinking I’d probably go there’. Finally in 1996 he was given the Moscow posting for three years. He found it very interesting although, ‘when I was there it was still fairly grim—they were trying to come to terms with the new order.’

In marked contrast to correspondents from overseas networks ABC reporters operate as a compact unit—usually just the reporter and a cameraman. ‘ABC foreign correspondents are on duty 24/7. Most days are 12 to 14 hours, but if travelling, an 18-hour day is not unusual.’

Eric is writing a book about the last seven years, there are so many stories and memories and friendships.

‘You are working in intense situations, seeing people at their most desperate. You can form some great friendships. It is a great joy to go back and visit.’ section 1 Annual Report 2003-04

independent impartial accurate news and analysis everyone’s Contents Letter of Transmittal 1

Corporate Report ABC Vision, Mission Statement and Values 2 Significant Events in the Past Year 2 ABC Programs and Services 5 Board of Directors 10 Statement by ABC Board of Directors 12 ABC Advisory Council 14 The Year Ahead 15

Overview ABC Audiences 18 Corporate Governance 32 Financial Summary 37 Corporate Plan Summary 40 ABC Organisational Chart 41

ABC Divisions Radio 44 Television 49 New Media and Digital Services 55 News and Current Affairs 58 International Broadcasting 62 Production Resources 66 Development 69 Enterprises 73 Business Services 77 Human Resources 81 Corporate Affairs 84 Technology and Distribution 88

Summary Reports Corporate Plan Performance Summary 96 Outcomes and Outputs 104 ABC Subsidiaries 113

Independent Audit Report 116 Financial Statements 117

Appendices 153

ABC Charter 202 Office of Donald McDonald AO Chairman

5 October 2004 ABC Ultimo Centre 700 Harris Street Ultimo NSW 2007 Australia

GPO Box 9994 Sydney NSW 2001

Tel. +61 2 8333 5363 Fax. +61 2 8333 2967 The Hon. Helen Coonan abc.net.au Minister for Communications, Information Technology and the Arts Parliament House CANBERRA ACT 2600

The Board of the Australian Broadcasting Corporation is pleased to present the Annual Report of the Corporation for the year ended 30 June 2004.

The report has been prepared in accordance with the requirements of the Commonwealth Authorities and Companies Act 1997 and the Australian Broadcasting Corporation Act 1983. 2 Annual Report 2003-04 ABC Vision , Mission Significant and Values Events Vision Valued and integral to Australia’s culture.

Mission July 2003 Guided by the ABC Charter to engage our audiences with ABC Television and New Media and Digital Services launched the multi-platform drama an independent, distinctive and appealing mix of programming Fat Cow Motel. Audience response to the and content, delivered via multi-platform services. interactive program was very positive and the web component of the program became Our Corporate Values ABC Online’s most popular website ever for We will manage and conduct our business in an effective, a television program. efficient and ethical manner, according to values we share in the Corporation. The ABC food magazine delicious won ‘Magazine of the Year’ at the Magazine We value: Publishers of Australia Awards. • The ABC—acting always to support the role of a national Production Resources completed the public broadcaster in delivering valued outcomes for the move of the Sydney production centre Australian community from Gore Hill, where ABC television had • Editorial Excellence—aspiring to the highest standards been produced and broadcast for over of accuracy, impartiality and independence, in reflecting a forty years, to new, purpose-built city balanced and broad range of views and interests through premises in Ultimo and modified premises adherence to editorial policies and guidelines at Lanceley Place, Artarmon. • Innovation and Creativity—striving for excellence in the development and presentation of distinctive information 558 ABC Great Southern at Wagin, Western Australia was officially opened. and cultural programming content • Universal Access—ensuring that all Australians can access Radio Thailand started weekly rebroadcasts services that provide the knowledge required in a modern of Radio Australia feature programs on its information-based society national English language network—the first • Our People—providing opportunities for our people to time since 1996 that Radio Australia programs grow, personally and professionally, during their time have been heard on local radio in Thailand. with the Corporation • Good Governance—demonstrating our accountability August 2003 for the efficient and effective use of public resources Radio Australia completed a new educational website, Understanding Australia, which • Shared Commitment—accepting the shared obligation complemented a 13-part radio series produced to act responsibly and with a commitment to fairness with Monash University. The site explains and justice Australia to overseas audiences, particularly • Courage—encouraging the leadership and vision to younger people who might be interested in adapt to change with flexibility, integrity and decisiveness. studying in Australia. section 1 3 Annual Report 2003-04

September 2003 December 2003 High definition television (HDTV) on-air The Minister for Communications, Information transmission commenced. Technology and the Arts, the Hon. Daryl Williams, AM, QC, MP, officially opened ABC Canberra’s The Chairman of the Board launched refurbished Northbourne Avenue facilities. ABC Asia Pacific in the Hong Kong market. ABC Television broadcast The School ABC Television and Radio broadcast the Spectacular 2003, an entertainment State funeral of Australian country music extravaganza featuring thousands of legend Slim Dusty. children from New South Wales schools performing on stage. October 2003 Radio Australia presented an extended Radio Australia signed an agreement with interview with Indonesia’s Security Minister the Adult Multicultural Education Services and Presidential candidate, Susilo Bambang Victoria to scope the production of new Yudhoyono, recorded at a public forum at English-teaching language series for radio. Asialink at the University of Melbourne. January 2004 November 2003 The Hitwise online ratings service ranked The Winged Sandals website, which explores The Playground as the number one website Greek mythology through interactive story and Rollercoaster the number three website telling and game play, was launched at the for Australian children visiting Australian University of Melbourne. The site was websites. The statistics for Australian co-produced with the University’s Centre for children visiting worldwide website ranked Classics and Archaeology and funded with The Playground second and Rollercoaster ninth. assistance from ABC Development division. ABC Television broadcast the annual Hopman ABC Television’s broadcast of the final episode Cup from Perth, which was shot in widescreen of Kath and Kim (series 2) attracted more than digital, using three ABC digital outside broadcast two million viewers, the highest audience vans and a crew of 120. The event is the figure ever for an ABC program. largest outside broadcast production the ABC produces on a regular basis. 92.5 ABC Central Coast opened at Erina, New South Wales. ABC Television broadcast The Greatest Australian, a special Australia Day event in Director of Television, Sandra Levy, delivered which eight leading Australians argued the the Hector Crawford Memorial Lecture at the merits of their choice for the title of the Screen Producers Association of Australia ‘greatest Australian’. (SPAA) Conference in Melbourne. February 2004 ABC Television broadcast After the Fires, The ABC hosted the Australian Interactive a documentary about the aftermath of the Multimedia Industry Association (AIMIA) devastating Canberra bushfires of the Awards in the ABC Ultimo Centre, Sydney. summer of 2003. ABC New Media and Digital Services had 14 finalists across 11 of the 15 categories ABC Television broadcast the second and won six categories, including the ‘Best series of Dynasties, which explored the of the Best’ award with Winged Sandals, history of six of Australia’s most Kylie Kwong, Grow Your Own, Game On famous families. and Health Matters. 4 Annual Report 2003-04

Significant Events (continued) Mr Bruce Esplin, Victorian Emergency Services April 2004 Commissioner, launched the Black Friday ABC New Media and Digital Services website, about the 1939 bushfires. In attendance launched Checklist for an Armed Robber, were members of the media and survivors of an online component to the Radio National the fires. drama series. It used interactive flash components to give listeners an opportunity Local Radio website Oztrax launched to to explore the characters, the environment promote Australian music and performance. and the themes behind the program.

ABC Television premiered three new television Daily relays of Radio Australia’s Khmer language entertainment series, Strictly Dancing, broadcasts on local FM radio commenced in The Einstein Factor and Mondo Thingo. Phnom Penh, reaching 60% of Cambodia’s population. Radio Australia’s English news ABC Television broadcast the landmark is also relayed three times each day. documentary series Wild Australasia, a six-part co-production between ABC Television’s Radio Australia celebrated 60 years Natural History Unit and the BBC. of shortwave broadcasting from the Shepparton transmitter site in Victoria. Pacific Island broadcasters supported Radio Australia’s concept of a Pacific On 21 April ABC Asia Pacific introduced Radio Network, facilitating the sharing The Editors, its Asian weekly discussion of radio content across the region, with program made in Singapore. Radio Australia serving as the central distribution point. Radio Australia started weekly trial digital broadcasts to Europe using the Digital March 2004 Radio Mondiale platform. ABC Books launched Traveller’s Tales in conjunction with Through Australian Eyes, May 2004 a travelling exhibition of photos and stories ABC Online recorded its highest number from the ABC’s foreign correspondents. of unique Australian users at 1.43 million, with a reach of 14% in the active ABC Audio launched its first MP3 audio Australian Internet population. product, Taim Bilong Masta. Thailand’s Mass Communication Organisation Radio Australia consolidated its position started relaying Radio Australia news every as the second most popular international afternoon and evening on Bangkok FM 107. broadcaster in Indonesia following a national audience survey that pointed to significant A Joint Parliamentary Inquiry into Australia’s gains by the service. Audience awareness was Relationship with Indonesia recommended up 50% on 2002 results to 8.4% or 12 million, that ‘priority should be given to measures while Radio Australia’s total audience estimate, which will significantly extend the reach of had doubled to 7 million listeners. Radio Australia, preferably at least to levels enjoyed in the ’70s and ’80s. section 1 5 Annual Report 2003-04

The Minister for Foreign Affairs and Trade, Radio Australia secured a new 24-hour FM relay the Hon. Alexander Downer, MP, launched for its English-language broadcasts in Cambodia ABC Asia Pacific in the Singapore market. on Phnom Penh FM 101.5. This is Radio Australia’s third 24-hour FM relay after Suva June 2004 92.6 FM and Port Moresby FM 101.9. ABC Television broadcast the epic, multi-award winning series Angels in America over three Radio Australia hosted the Second Herb consecutive nights. Feith Memorial Lecture in Melbourne in association with Monash University. ABC Television broadcast the television special Ten Days to D-Day to commemorate 783 ABC Central Australia launched as part the 60th anniversary of D-Day. of new Local Radio transmission arrangements in the Northern Territory. ABC Programs and Services

In achieving its vision the ABC delivers ABC Enterprises comprehensive programs and services • 39 ABC Shops which reflect the interests and aspirations • 84 ABC Centres throughout Australia of diverse Australian communities. • Customer Delivery Service (fax, telephone and mail orders) and ABC Shop Online Services ABC Radio International Broadcasting • four national radio networks comprising • Radio Australia, an international radio service Radio National, ABC Classic FM, triple j, broadcasting by shortwave, satellite and and ABC NewsRadio (on the Parliamentary rebroadcast arrangements to Asia and and News Network) the Pacific • dig, a music-based service available • ABC Asia Pacific, an international television via the Internet and digital television and online service broadcasting via satellite • nine metropolitan radio stations in capital and rebroadcast arrangements to Asia and cities and Newcastle the Pacific • 51 regional radio studios throughout Australia Programming ABC Television The ABC offers a distinctive range of • national analog television service programming which includes: • digital television with analog simulcast from • Arts and Culture 97 transmitters around Australia • Business and Finance • local television in each State and Territory • Children’s • Comedy ABC New Media and Digital Services • Current Affairs • ABC Online, serving more than 1 627 997 • Drama pages of web content • Education • Content and services on emerging platforms • Factual—Contemporary Life; Health; including interactive television, SMS, mobile Indigenous; Law, Consumer Affairs and services for 3G phones and other wireless Media; Special Events; and Topical Issues devices • History 6 Annual Report 2003-04

ABC Programs and Services(continued) • Light Entertainment regional radio services (two each for the • Music Northern Territory, Queensland and Western • News Australia, one each for New South Wales, • Regional and Rural South Australia and Victoria), and ABC • Religion and Ethics NewsRadio and Parliamentary broadcasts • Science, Technology, on the Parliamentary and News Network Environment and Natural History • ABC Television retransmitted via cable • Sport subscription services on Foxtel and Optus Vision, and satellite subscription service Transmission on Austar The ABC transmits its programs via: • ABC Asia Pacific transmitted on the • 973 terrestrial transmitters around Australia PanAmSat 2 and PanAmSat 8 satellites, for analog television services, including Self and via rebroadcasts in countries across Help and Community facilities, formerly known Asia and the Pacific as Broadcasting for Remote Aboriginal • Radio Australia Services via shortwave Communities Scheme (BRACS) transmission from Brandon in Queensland, • 949 terrestrial transmitters around Australia Shepparton in Victoria, Darwin, Singapore, for analog radio services, including Self Help Taiwan and the Marianas; the PanAmSat 2 and Community facilities, formerly known and PanAmSat 8 satellites; and via as BRACS rebroadcasts on stations and outlets in • 97 terrestrial transmitters around Australia countries across Asia and the Pacific, Europe for digital terrestrial television services, which and North America, including the Palapa C2 include the dig Internet radio service (via Muracam of Japan), Agila-2 (via Dream • a digital satellite service to remote homesteads of the Philippines) and Cakrawarta-1 (via and communities within Australia carrying Indovision of Indonesia) satellites ABC analog television, Radio National, ABC Classic FM and triple j, eight different section 1 7 Annual Report 2003-04

ABC Broadcasting Coverage Proportion of the Australian population able to receive transmissions from ABC broadcasting services Australia NSW/ACT Vic Qld WA SA Tas NT Analog Television 98.22% 99.22% 98.83% 97.35% 97.01% 98.51% 97.11% 78.84% Digital Television 94.28% 95.78% 97.53% 92.88% 88.37% 95.28% 89.89% 54.01% Local Radio 99.34% 99.69% 99.78% 99.50% 98.77% 99.63% 98.43% 80.93% Radio National 98.50% 99.12% 99.46% 97.83% 96.38% 99.54% 99.14% 79.60% ABC Classic FM 95.66% 97.49% 97.96% 94.31% 89.68% 95.04% 95.67% 67.18% triple j 95.19% 97.10% 97.92% 93.20% 88.82% 94.77% 95.67% 67.18% ABC NewsRadio 78.19% 79.59% 82.54% 65.16% 76.50% 91.07% 94.86% 53.37% Domestic Shortwave 0.97% 0.00% 0.00% 0.00% 0.00% 0.19% 0.00% 86.45%

Note: Population was derived from Australian Bureau of Statistics 2001 Census data

Erina 8 Annual Report 2003-04

the city and the bush connectedspecialised information australian everyone’s section 1 9 Annual Report 2003-04 through australian eyes Kate Sieper Rural Reporter Kate Sieper is one of the ABC’s team of 38 rural reporters who are based in regional centres around the country. ‘I went from living off the cut-and-thrust of current affairs radio to being able to see what radio really meant to people and finding a new and different satisfaction in being there to make sure their stories were heard.’

Kate works out of Katherine in the Northern Territory and, like her rural colleagues elsewhere, often drives hundreds of kilometres across isolated areas and difficult terrain to cover a story.

‘A rural reporter,’ she explains, ‘can be seen at the saleyards covering the cattle prices, out on a header checking the crops or riding giant bulldozers at a mine. They do interviews on everything from salinity to feral camel control. They cover agripolitics and issues of land management as well as personal stories. They put rural Australia on radio and online.’

It’s a long way from home for the English Honours graduate from Canberra.

Kate started with ABC Radio in Perth in 1999. In 2000 she accepted a position in Karratha in the Pilbara.

‘It was a difficult decision for me to travel to the Pilbara and one which definitely changed my life and my career with the ABC. As a rural journalist based outside a metropolitan centre you really get close to the community you are reporting on.’ 10 Annual Report 2003-04

ABC Board of Directors

Donald McDonald, Judith Sloan, Judith Sloan Russell Balding, Ramona Koval, Appointed a Director from 9 August 1999 and Deputy Chairman from 8 September Ross McLean, John Gallagher, 2000 to 9 August 2004. Leith Boully, Maurice Newman, Professor Sloan is a part-time Commissioner of the Productivity Commission, a Director of Ron Brunton Santos, Mayne, SGIO Insurance, and Chair of SGIC Holdings. Donald McDonald AO Appointed ABC Chairman in July 1996, Russell Balding Donald McDonald was re-appointed Chairman Appointed Managing Director 29 May 2002. on 24 July 2001 for a second five year term. Deputy Managing Director from 10 December Donald McDonald has been involved in the 2001, Russell Balding was previously Director administration of arts enterprises for over 35 of ABC Funding, Finance and Support Services. years, including Sydney Theatre Company, He holds a Bachelor of Business Studies and Musica Viva Australia and Vogue publications. a Diploma of Technology (Commerce), and is He was chief executive of the Australian Opera a Fellow of CPA Australia. Mr Balding has had for ten years until December 1996, and a a distinguished career in public sector financial Director of SOCOG and the Constitutional management and administration, having held Centenary Foundation. senior financial management positions within major NSW public sector organisations. He He is Chairman of The Really Useful has had extensive experience in financial and Company (Aust) and a Director of Focus executive general management, accounting, Publishing, the Glebe Administration Board auditing and capital works programming in and the Australiana Fund. a number of organisations. section 1 11 Annual Report 2003-04

Ramona Koval Maurice Newman AC Re-elected Staff elected Director from Appointed a Director for a five year term June 2004 for a further two year term. from 20 December 2000. He resigned Ramona Koval presents and produces the on 30 June 2004. weekly ABC Radio National program Books Maurice Newman is Chancellor of and Writing, and has co-presented Australia Macquarie University and the Chairman Talks Books, the monthly talk-back national of a number of companies and other bodies, book club for the past two years. She is a including the Australian Stock Exchange, freelance columnist and newspaper feature Acrux, Tourism New South Wales, Sydney writer and is the author of one novel, Convention and Visitors Bureau and the Samovar, and three books of non-fiction. Australian Government’s Financial Sector Advisory Council. Ross McLean Appointed a Director for a five year term His career spans forty years in stockbroking and from 9 August 1999. investment banking, including as Managing Ross McLean is the Deputy Chief Executive Director in 1984, and Executive Chairman from of the Chamber of Commerce and Industry 1985 until 1999 of what is now the Deutsche of Western Australia, Member of the Board of Bank Group in Australia. He was also Chairman Management of Western Australian Municipal Self of Deutsche Asset Management (Australia) Insurance Scheme, Director of Coventry Group, Limited from 1997 until 2000. and Chairman of the Board of Management of the Fremantle Football Club (AFL). Ron Brunton Appointed a Director for a five year term John Gallagher QC from 1 May 2003. Appointed a Director for a five year term Dr Brunton is currently the Director of from 9 December 1999. Encompass Research—an organisation John Gallagher is a QC whose practice engaged in anthropological and socio- involves civil and criminal law. His experience economic research, concentrating on encompasses environmental, town planning, native title, Indigenous heritage, immigration heritage, licensing, broadcasting tribunal, and environmental issues. valuation and general commercial cases. He is the author of the 1990 Australian A widely published writer, Dr Brunton was a Supplement of Licensing Laws in Halsbury’s fortnightly columnist for The Courier Mail from Laws of England, and articles on town planning 1997 until 2003, and was a Senior Fellow at the practice, compensation and licensing matters. Institute of Public Affairs from 1995 to 2001. He has published academic research papers Leith Boully and books on a wide range of anthropological Appointed a Director for a five year term issues and has lectured in anthropology at from 11 October 2000. various universities in Australia and the Leith Boully, who lives in regional Queensland, University of Papua New Guinea. holds qualifications in rural science and business studies. She is Director of the Boully Pastoral Company, Chair of the Community Advisory Committee of the Murray Darling Basin Ministerial Council and Director of the Land and Water Resources Research and Development Corporation. 12 Annual Report 2003-04 board Directors’ Statement Through Australian Eyes While Australian television and radio became Given the ABC’s ability to connect with Australians increasingly imitative during the past year, the everywhere, it should perhaps be no surprise ABC grew more imaginative and inventive. It that last year more Australians made use of the offered more choice at a time when the market ABC than at any time in its history. Every week, was inclined to offer less—an enduring reason the ABC directly touches the lives of around for the ABC’s existence, and its continuing three-quarters of the Australian population. point of difference.

The fourth ABC Appreciation Survey conducted We see that difference in the creative talents independently by Newspoll confirms that nine who appear on Strictly Dancing; through new out of 10 Australians believe the ABC performs ideas brought to light by The New Inventors; a valuable job for the community. and through Television’s wide range of spirited, innovative programming. The ABC has a particular statutory mandate as a public broadcaster. While obliged to offer Each ABC Radio network continued to programs of wide appeal, it must also present reach out and respond to the interests of its programs for more limited, specialised audiences. specialised audiences. Many young Australian musical talents were heard first on triple j, which It is a mandate well exercised. The Corporation continued to both discover and promote offers a breadth of quality programming that has genuinely original, unmistakably present-day no rival in the Australian electronic media. The Australian music. ABC’s provision of programs that properly inform public life distinguishes the public broadcaster’s Innovative and imaginative work by New Media contribution within the Australian media. and Digital Services kept the Corporation at the front line of broadcast developments. It met a Discussion and debate about policies and growing demand for media to be available decisions that shape our lives will not always in new and different forms with a myriad of make for popular programs. This is particularly engaging and award-winning experiences. true of television since many people regard it primarily as an entertainment medium. These contributions add up to an extraordinary range of reference points to the ABC in everyday Independent and trusted News and Current Australian life. Affairs programs give time and place to questioning, debate and discussion, adding Continuous Reform, depth to the Australian democratic process. Future Strategy In 2003-04, ABC News and Current Affairs From the mailroom to the Board Room, the programs enjoyed a greater audience share Corporation’s program of continuous reform than ever before. has ensured that the ABC is better governed, more efficiently managed and is delivering the The ABC continues to give prominence to a best possible dividend to the public on its broad range of subjects and ideas that would investment in the ABC. otherwise be neglected because they were not the most popular. Talents are allowed The Board particularly commends the managerial to develop, rather than expected to be reforms initiated and led by Managing Director, immediately successful. Russell Balding. Through a steady, systematic, section 1 13 Annual Report 2003-04

and well-ordered program of reform, the range of community links maintained by value derived from public funding has been Council members. gradually extended. During the Board strategy development day, The fiscal strategy applied across the Corporation consideration was given to major infrastructure following the 2003-06 triennial funding agreement and resource allocations. The Board’s Finance with Government has succeeded in balancing Committee approved the development of a activities to a sustainable level. ten-year capital plan for the Corporation.

The Board, too, has examined its own The Board also placed strategic priority on governance procedures and practices in maximising future opportunities and possibilities accordance with a considerable body of best for the ABC, examining the Corporation’s practice guidelines, including those set out by capacity to develop quality content for all the Australian National Audit Office (ANAO) in current and new media platforms. its discussion paper Corporate Governance in Commonwealth Authorities and Companies. Maurice Newman AC resigned from the Board with effect from 30 June. The Board This paper provides a checklist for directors to would like to record its appreciation for assess the strengths and weaknesses of their the significant contribution made to the organisation’s governance framework. ABC Board Corporation by Mr Newman during his term. Directors first completed the ANAO checklist Through his Chairmanship of the Board’s in October 2001 and most recently in June 2004. Finance Committee and his work in establishing the Directors Handbook and Code of Conduct A comparison of the results shows improvement he has created a valuable legacy. across nearly every measure. The 2004 results confirm that Board members believe effective Conclusion governance processes are in place at the ABC. Through persistent effort, a progressive and distinctive ABC has this year captured The ANAO follow-up review on Corporate the Australian imagination in more ways Governance in the ABC commended the ABC’s than ever before. progress with recommendations of the original 2001 review—more than 75% of which have The Board is pleased to see that today’s been fully implemented or are on track, with ABC is an enduring affirmation of public the remainder partially implemented. broadcasting’s power to stimulate, challenge, inform and entertain and in doing so, to fully The ABC Code of Practice summarises the major reflect the complexity of contemporary principles that guide ABC programs. During Australia and its people. the past year, the Editorial Policies Committee of the ABC Board supervised revision of the In 2003-04, the Board ensured that the Code. This revised ABC Code of Practice Corporation operated within the limits of will become effective from 1 July 2004. available resources and is satisfied that it has fulfilled its duties as laid out in Section 8 of the The ABC Advisory Council provided the Australian Broadcasting Corporation Act 1983. Board’s Advisory Council Committee with issues-based discussion papers and advice The Board commends this report to the on ABC programming derived from the wide Parliament and the people of Australia.

Donald McDonald AO Chairman, Judith Sloan Deputy Chair, Russell Balding Managing Director, Leith Boully Director, Ron Brunton Director, John Gallagher QC Director, Ramona Koval Staff Elected Director, Ross McLean Director, Maurice Newman AC Director 14 Annual Report 2003-04

National Advisory Council Back row standing from left: Mr Simon Andrews, Ms Sascha Walkley, Mr Alan Wu, Mr Phil Wood, Mr Keith Smith, Dr Pamela Chick and Mrs Robyn Lambley.

Front row seated from left: Ms Beverly Smallwood, Mr Glyn Parry, Dr Paul Collier, Ms Deborah Klika (Convenor) and Professor Michael Burgess. abc advisory council The ABC Advisory Council is established under communities including disability networks, the provisions of the ABC Act to provide advice e-mail lists from local areas, face to face contact, to the Board on matters relating to broadcasting business associations, small business people, and television programs of the Corporation. local government, universities, TAFE colleges, Indigenous people, libraries, professional The ABC Board appoints the twelve members associations, medical and scientific contacts, of the Council for a period of up to four years. sports groups, Regional Development Council, The public are invited to apply to join the Council Non Government Organisations and participation through promotions on ABC Radio, Television in talk-back radio. and Online and advertisement in the press. This year Dr Pamela Chick, Mrs Robyn Lambley, Dr The Council prepared Discussion Papers on Paul Collier and Mr Alan Wu joined the Council. Australian History—Exploring the Past to Inform our Future—and Program Standards and The Advisory Council and the ABC Board Community Expectations—Treating Content continued to build on Council’s role in advising with Integrity, Audiences with Respect and the ABC Board on community views. New Perspectives with Courage and Disability in the ABC. Council also conducted a review The ABC Board Advisory Committee chaired of the Cultural Diversity Subcommittee Report by Professor Judith Sloan met with the Council of January 2003. after each Advisory Council meeting and the Subcommittee held its annual meeting in These papers have been circulated widely in the December 2003. ABC and have been included in the Corporation’s Corporate Plan processes. Council has continued to make recommendations to the Board on various aspects of ABC This year the Council’s Workplan for the year programming and has had meetings with ABC includes Discussion Papers on Australian Drama Executive Directors on key areas including and Science. Work is commencing on a further development and audience research. paper with the working title Courage and Innovation in Program Delivery. Council has held focus discussions on Arts, Documentary and Sports programming. The A summary of the Council’s recommendations Council met three times during the year and and commendations for the year, together between meetings individual members obtained with responses from ABC management is feedback and views from a diverse range of in Appendix 17 (page 167). section 1 15 Annual Report 2003-04

TheIn last year’s Annual Report,Year the ABC • provideAhead maximum benefit to the people foreshadowed a period of consolidation as of Australia. it commenced a new funding triennium in 2003-04. The Corporation needed to take An important priority from 2004-05 is to create the action to operate at a sustainable level more opportunities for audiences to connect of funded activities. with the diversity of their communities through an ABC that is distinctively Australian in its In May 2004, the Government announced it programming and services. would extend funding of the ABC’s National Interest Initiatives (NII) to June 2008, providing Innovation in digital broadcasting is another a total of $54.4 million over three years. NII key priority. The ABC will establish a second funding enabled the Corporation to significantly (digital) television channel that uses new media expand its services to audiences in regional production and presentation methodologies to Australia and to generate other programming in deliver operational flexibility and efficiency. It areas such as business and finance, children’s also intends to further explore the potential and education. The Government also undertook of Digital Radio Broadcasting. to provide $17.4 million over four years in recognition of the increasing costs of purchasing In competing for the attention of audiences, television programs in Australia and internationally. the ABC will do so on its own terms as a non-commercial public broadcaster that offers This Budget outcome provided a secure financial programming of broad appeal and more base for the current funding triennium (which specialised interest. ends in June 2006) and the basis for a new three-year Corporate Plan. The Board and management also propose to continue striving to achieve best practice The ABC will continue to position itself for the standards of corporate governance and high inevitable transformation of Australia’s media value for money to the Australian community. environment, as audiences respond to a growing choice of established and emerging digital services. It is essential that the ABC apply a ‘whole-of-audience’ focus to its radio, television and new media services, if it is to remain relevant and valued in that changing environment.

Planning priorities derive explicitly from the ABC’s legislative Charter to inform, educate and entertain. The 2004-07 Corporate Plan will have four overall Objectives, which reflect the core values of national public broadcasting: • contribute to a sense of national identity 20 • engage audiences with relevant and innovative programs and services • ensure the ABC’s independence, integrity and high standards 05 16 Annual Report 2003-04 through australian eyes Paul di Benedetto In 2004 Paul di Benedetto won a coveted Cinematographer Australian Cinematographers Society Golden Tripod for a Big Country Revisited episode. For Paul, already a multi award-winner, this was particularly special as he had ‘revisited’ a story shot 25 years previously by his mentor at the ABC, Peter Donnelly. The original program had also won a Golden Tripod.

‘I think it is important,’ Paul says, ‘to acknowledge the contribution that Peter made. He was committed to passing on his knowledge and skill—this is a great tradition in Australian cinematography.’

Paul is one of the ABC’s 13 Tasmanian-based cinematographers. He has been with the ABC since 1986 when he applied for a traineeship and was one of four selected out of 500 applicants.

‘I always had a strong interest in photography —I picked up a camera at the age of four.’

His assignments in Australia have covered a range of programs for ABC TV’s national network from news and current affairs to documentaries, magazine, lifestyle, children’s and natural history programs. Overseas assignments have been the refugee story in Nauru and East Timor’s Independence. section 2 17 Annual Report 2003-04

heritage the film-maker's art diversityhigh standards everyone’s 18 Annual Report 2003-04

2003-04 ABC NewsRadio

2002–03 ABC Classic FM 2001–02 ABC Audiences Audience Trends 2000–01 triple j During 2003-04, the ABC continued to attract 1999–00 and retain record and near-record audiences for its services despite an increasingly fragmented Radio National and crowded media environment. New entrants Reach—Eight-City Source: Nielsen Media Research Source: in the radio market expanded the range of Average Weekly Radio Weekly Average

Local Radio listening options, particularly in the youth market, while the digitisation of subscription 0.0 0.6 1.2 1.8 2.4 3.0 television delivered audiences a marked Millions increase in channel choice. New technologies have empowered audiences—enabling them Sydney to control when and where they listen, watch 2003-04 and interact.

Melbourne 2002–03 ABC Radio ABC Radio’s overall average weekly reach Brisbane 2001–02 increased by 1.2% to an annual average of 2000–01 4 154 000 (35% of the eight-city population Adelaide aged 10+). 1999–00

Perth Overall eight-city* share in 2003-04 was 21.8%, a 0.6 point increase on the 2002-03 result of 21.2%, with increases recorded in Sydney,

Source: Nielsen Media Research Source: Newcastle Brisbane, Canberra and Newcastle. Perth remained steady. Canberra

Aggregate ABC Radio Audience Share Aggregate ABC Local Radio’s average weekly reach

Hobart was up by 4% to 2 341 000 and share increased to 10.3% from 9.9%—a 0.4 0 1020304050(%) share point increase on the 2002-03 result.

Sydney 702 ABC Sydney’s average weekly reach Melbourne increased by 10% to 657 000 and share Brisbane increased to 9.1% (8.1% in 2002-03). Adelaide 774 ABC Melbourne’s reach decreased by Metropolitan Perth 2% to 755 000, and share decreased slightly

5 City Metro to 11.6% (11.8%). While 612 ABC Brisbane’s reach increased slightly by 0.3% to 256 000, Southern NSW share decreased to 7.9% (8.4%). 891 ABC Northern NSW Adelaide’s reach was up by 6% to 182 000 Victoria and share increased to 9.9% (8.3%). Reach

Regional Queensland for 720 ABC Perth rose by 2% to 264 000

Tasmania and share increased to 10.9% (10.6%). Source: OzTAM Television Ratings, ACNielsen Television OzTAM Source: Regional Television Ratings and Regional TAM Regional Television

Regional All * The eight cities surveyed in metropolitan radio ratings are ABC Television Reach (Four Weekly) ABC Television Sydney, Melbourne, Brisbane, Adelaide, Perth, Newcastle, 0 20406080100(%) Canberra and Hobart.

2003-04 2002–03 section 2 19 Annual Report 2003-04

666 ABC Canberra’s reach increased by 15% to 99 000 and share remained steady Sydney at 15.3% (15.4%). 1233 ABC Newcastle’s Melbourne reach increased by 4% to 71 000 and share Brisbane increased to 8.9% (8.3%). No survey was conducted in Hobart during the financial year. Adelaide Metropolitan Perth

The ABC participated in regional radio 5 City Metro surveys in late 2003 in Wollongong and Gold Southern NSW Coast/Tweed with commercial radio stations. Northern NSW ABC Local Radio achieved a share of 12.4% Victoria and 4% respectively in these two markets. The 6pm–midnight Queensland

ABC commissioned surveys in three regional Regional markets in the first half of 2004 (no commercial Tasmania stations participated in these surveys). ABC 2003–04 Share ABC Television Regional All

Local Radio achieved a share of 23.1% in 0 5 10 15 20 25 Albany, 20.8% in Mount Gambier and 13.3% % in Orange. 2003-04 2002–03

Radio National’s overall eight-city weekly reach Source: OZTAM Television Ratings, ACNielsen Regional Television Ratings and Regional TAM was up by 2% to 773 000 and share remained steady at 2.3% (2.2% in 2002-03). While ABC Classic FM’s eight-city weekly reach decreased by 2% to 755 000, share increased to 2.7% (2.5%). triple j’s eight-city weekly reach decreased slightly by 0.3% to 1 318 000 and share remained steady at 4.9% (5.0%). Sydney

NewsRadio’s weekly reach decreased by 3% Melbourne to 693 000 and its share remained steady Brisbane at 1.6% (1.5%). Adelaide Metropolitan ABC Television Perth For the past two years, ABC Television’s 5 City Metro overall weekly reach in metropolitan Australia Southern NSW has remained steady at 8.9 million viewers. Northern NSW 6am–midnight Reach of ABC Television expressed as a Victoria percentage of the population declined slightly, Queensland reflecting the slight decline in reach of free-to- Regional Tasmania air television during this period. In 2003-04, 2003–04 Share ABC Television five-city* reach was 65.7%, an 0.8 percentage Regional All point decrease over its 2002-03 level of 66.5%. 0 5 10 15 20 25 In regional Australia, the network achieved % weekly reach of 4.0 million, or 65.1% of the 2003-04 2002–03 population. This represented a decrease from the 4.1 million or 68% in 2002-03. Source: OZTAM Television Ratings, ACNielsen Regional Television Ratings and Regional TAM

* The five cities surveyed in metropolitan television surveys are Sydney, Melbourne, Brisbane, Adelaide and Perth. 20 Annual Report 2003-04

ABC Audiences (continued) In 2003-04, the ABC again increased its In 2003-04, the ABC’s Broadband services share of free-to-air television audiences. In received an average of 448 257 page accesses the metropolitan areas measured by OzTAM, per week, an increase of 29% over the previous the ABC’s average weekly share of viewing year. In May 2004, there were 94 627 unique households was 17.3%, a 1.2 percentage Australian users of the ABC Broadband service point increase over 2002-03. In regional (Nielsen//NetRatings). areas, its share rose to 18.3% from 17.6% the previous year. Responses to Research ABC Radio ABC Television’s average prime time household During 2003-04, extensive audience research share was 17.8%, a one-point increase over was undertaken on behalf of ABC Local Radio. 2002-03 and the highest level recorded since In July and August 2003, qualitative research was the introduction of people meters in 1991. undertaken in Brisbane, Gold Coast/Tweed Record share was also achieved in every capital and Melbourne to evaluate and assess the city, with Perth recording the highest share of impact of changes to program presenters 19.6%. Similarly, the network’s prime time and program content. Additionally, feedback share in regional Australia was 18.3% in and insights from this research contributed regional areas, up from 17.3% in 2002-03. to a better understanding of the specific information needs of the audience for each ABC Online of these Local Radio stations. ABC Online received an average of 14.9 million page accesses each week, and 62.1 million During August and September 2003, qualitative each month. research was undertaken among regular and occasional Local Radio listeners in Adelaide and An average of 1 241 250 Australians visited ABC Sydney. This research guided specific elements Online each month, equating to an average of program content and to assist in further monthly reach of 13.2% of the active Australian refinement of key sessions. Internet population. Over a quarterly period, the number of Australians visiting ABC Online Audience Research conducted a workshop with was 2.4 million, a reach of 23.6% of all those Perth Local Radio listeners in November 2003 online each quarter. to assess preferred musical styles and songs. Feedback was also sought on the amount and At June 2004, ABC Online was ranked as the style of music that listeners prefer at different 13th most frequently visited website by Australians times of day. The research findings were used to on a monthly basis, up from 15th position in inform the development of playlists and to build 2002-03; in the quarter ending June 2004, on similar music research conducted in 2002 ABC Online ranked 10th (Nielsen//NetRatings). in Brisbane and Melbourne. It is anticipated that more music research workshops will be The profile of ABC Online’s audience closely conducted with listeners in 2004. reflects that of the Australian Internet population with regard to age, gender and state. ABC Qualitative research was undertaken in Online had a strong presence in regional Sydney in November 2003 to assist the Australia with a reach of 15.2%, higher than development of program content for Northern its reach in metropolitan areas of 13.6% Grandstand which is broadcast on weekends (Nielsen//NetRatings). on ABC Local Radio during the winter months. section 2 21 Annual Report 2003-04

70 Note: In January 2004, the recording of the ABC's online statistics changed. The ABC has implemented updated web measurement standards as recommended by the Australian Audit Bureau of Circulations. The changes include the removal of page accesses generated by search engines, spiders and bots 60 as well as the removal of accesses generated by automated refreshes which occur during online forums. These improvements mean that direct comparison of accesses with previous years is not applicable.

50

40

30 1999-2004 (June) Source: ABC Server Statistics Source: 20 Monthly accesses - Millions

ABC Online’s Monthly accesses ABC Online’s 10

0 Jul Jul Jul Jul Mar Mar Mar Sep Sep Nov Mar Sep Mar Nov Nov Sep May Nov May May May May Jan-01 Jan-03 Jan-99 Jan-02 Jan-00

1 600 000 Retained audience New audience Retention rate (%)

1 400 000

1 200 000

1 000 000

800 000 44.2% 44.3% 45.6% 42.4% 39.5% 40.7% 39.7% 44.2% 45.6% 44.2% 38.2% 600 000 39.6% Unique Audience Source: Nielsen//NetRatings Source: 400 000 July 2003-June 2004 ABC Online Audience

Retention (month-on-month) 200 000

0

Jul-Aug Jun-Jul Aug-Sep Sep-Oct Oct-Nov Nov-Dec Dec-Jan Jan-Feb Feb-Mar Mar-Apr Apr-May May-Jun

1 600 000 16

1 400 000 14

1 200 000 12

1 000 000 10

800 000 8

600 000 6 Unique Audience Unique Reach %

400 000 4 Source: Nielsen//NetRatings, Source: Parent, Home and Work data Home and Work Parent,

July 2003 to June 2004 200 000 2

ABC Online Unique Audience 0 0 and Audience Reach by month ry July April May June March August October Februa September NovemberDecember January 2004 Nielsen//NetRatings Reach (Active) % 22 Annual Report 2003-04

ABC Audiences (continued) The research was undertaken among regular in music genres. In addition, triple j has Northern Grandstand listeners to evaluate strengthened its interaction with audiences program content options that could be through multi-platform technology. broadcast before and after football coverage. Audience feedback on these changes has The results of this research helped shape been very positive. The network continues the program content of Northern Grandstand to place special focus on its core 18-24 year in 2004. old demographic.

In February 2004, on behalf of ABC Local ABC Classic FM refreshed its 2004 schedule Radio, Audience Research commissioned to increase listeners’ access to programs and an extensive study of the mood and frame of concerts and to enable better promotion of the mind of the Local Radio listener. This study network’s core activity of classical music. The will continue until August 2004 and will provide station adopted a different approach to new insights into how listeners feel about the world music, discontinuing The Listening Room and around them and the place of the media— New Music Australia in favour of a greater specifically radio and Local Radio—in providing spread of original music-based works throughout programming and tone which best reflects their the schedule. A new late-evening program needs and aspirations. The findings from the showcases electronic, improvised and other study will provide a framework for the strategic new music in which Australian artists have a direction of ABC Local Radio. The research strong profile, and a regular daily timeslot is utilising in-depth group discussions in Brisbane, was introduced for first-run concerts. Sydney, Melbourne and Albury-Wodonga and interactive research discussions conducted via The audience response to the changes has the Internet among a sample of Local Radio been positive with an average audience of listeners from around the country. 26 000 in survey 4 of 2004, compared with 10 000 in the same survey last year. In addition, Since 1998, triple j has seen a steady decline the level of new music content across the in the network’s share of its core target audience network has increased in 2004. of 18-24 year olds. Qualitative research conducted in 2002 indicated that key factors ABC Television in the decline were the entry of new competitors The Corporation undertook a range of to the market and the changing pattern of radio quantitative and qualitative research on behalf use within the core triple j demographic, of ABC Television throughout 2003-04. In particularly in relation to other technologies. September 2003, a quantitative survey was undertaken among the residents of Broken Hill In 2004, triple j reinvigorated its program to determine community preference for receiving schedule to recapture its lost share of younger ABC Television from the Sydney signal or from listeners. New weekday programs were Adelaide. Traditionally Broken Hill had received introduced: the music-focussed Mel in the the signal from Adelaide. For a six-month trial Mornings; satirical afternoon talk program period commencing at the time of the New Today Today, presented by two members of South Wales state election the signal switched the CNNNN team; half-hour youth affairs talk to Sydney. Based on the research the program, Hack; and a number of new specialist decision was made to continue with the music programs reflecting changing tastes signal from Sydney. section 2 23 Annual Report 2003-04

ABC Television continued to utilise qualitative In June 2004, qualitative and quantitative tracking of viewer attitudes to television programs research was commissioned to inform further to inform scheduling and promotional activity enhancements to ABC News Online. The and to identify trends in viewer preferences research was conducted among users and for programs and genres. Further research non-users of the service and feedback and was undertaken to explore viewer attitudes to insights were sought on their media and news Australian-made programming, with specific consumption habits, their frequency of usage emphasis on perceived improvements or and the reasons for particular spikes in usage. deterioration over time. This study largely The research also provided insights into the confirmed attitudinal tracking research and depth and breadth of content expected by behavioural research measured by program audiences visiting online news sites. These ratings. The outcomes helped to shape the insights assisted ABC News Online to enhance overall understanding of viewer attitudes the content and look-and-feel of the site to and preferences. better meet audience needs and expectations.

Qualitative research continued to inform ABC Planning and research into future digital Television program content and scheduling interactive services continued. A three-year decisions. Focus groups were commissioned partnership established in 2002-03 with the for a variety of new locally-made programs. Interactive Television Research Institute at Drawing on feedback and insights from viewers Murdoch University in Western Australia and potential viewers, ABC Television enhanced continues to focus on interactive children’s program structures, formats and styles to better television. The ABC Television program Play meet viewer expectations. School is being used as a test bed to develop interactive enhancements designed to stimulate ABC Online children’s interest, motivation and learning. In To better understand how audiences use the past year, prototypes were developed and ABC Online, extensive usability testing was the first round of focus groups and user-testing undertaken on a number of sites, including with children was completed. The next stage Broadband, Rural Online and The Playground. of research includes further use of a mobile Audience feedback on these sites was applied laboratory to visit schools and kindergartens to to improve the ease of use, flow of content further test and refine the interactive elements and structure of the sites. of the program.

The online environment provides an opportunity During 2003-04, a digital radio trial headed by to conduct audience surveys among people Broadcast Australia commenced in Melbourne. visiting various ABC Online sites. Surveys The ABC is a member of the consortium of conducted online included: a survey among content providers, along with SBS, World Audio, Broadband News users seeking insights into Sport 927 and the community broadcasters. their news and information needs; audience ABC Classic FM, ABC NewsRadio and dig expectations and preferences for the online are being broadcast on the digital spectrum Comedy site; and an extensive survey of ABC throughout the trial. From June 2004, panels TV Online users which provided insights into were established representing listeners and how and why visitors use the site and an potential listeners to the content provided by understanding of user expectations. all consortium participants. It is expected the 24 Annual Report 2003-04

All of the graphs below are based on a total sample aged 14 years and over. ‘Don’t Know’ responses are not displayed Source: Newspoll 2004 ABC Appreciation Survey % Overall Value of the ABC ABC Audiences(continued) 100 91 89 89 88 86 research will continue for several months and 80 will be conducted qualitatively and quantitatively. Insights into listener reactions to and uses of 60 49 50 48 digital radio will provide key strategic data for 44 41 40 the continuing development of rich and diverse content for this new media platform. 20

0 ABC Appreciation Survey 2004 1998 1999 2002 2003 2004 In 2004, the ABC commissioned Newspoll to conduct the fifth ABC Appreciation Survey. Total valuable Very Valuable These surveys provide an overview of community Statistically significant change attitudes about the ABC, and allow the Corporation to assess the value placed on its Television—Quality of Programming % services by the Australian public and the 100 delivery of its Charter obligations. Newspoll 79 75 75 78 77 80 conducted similar surveys in 1998, 1999, 2002 60 and 2003. The 2004 research was conducted 41 40 43 41 40 40 by telephone between 31 May and 10 June 2004 Good 20 20 23 20 18 20 and was based on a national sample of 4 5 5 5 6 0 2 3 2 2 1 1 900 people aged 14 years and over. 12 11 9 8 9 19 18 18 20 24 21 40 Overall Value of the ABC 50 51 53 54 53 60 Across the community at large, the 2004 results Poor 80 ABC Commercial TV show beliefs and opinions about the ABC are 100 not greatly different from those found in the 1998 1999 2002 2003 2004 1998 1999 2002 2003 2004 2003 survey. Nine in ten (89%) Australians Very Poor Very Good Statistically significant change continue to believe the ABC provides a valuable

Quite Poor Quite Good service to the community, and half (48%) believe it provides a ‘very valuable’ service. Radio—Quality of Programming % 100 Compared with 2003, there has been a

80 decrease in the number of 35-to-49 year olds 61 60 58 59 60 60 describing the ABC as ‘very valuable’ (down 55 58 53 55 55 40 from 58% to 51%). Looking over the past two

Good 22 19 21 20 years, (based on a comparatively small sample) 17 13 20 12 13 10 12 0 there has also been a decline in the number of 1 2 1 2 2 7 6 7 8 6 18-to-24 year olds describing the ABC in this 12 12 12 13 12 20 29 29 30 29 way (down from 45% to 31%). 31 40

60 Poor Notwithstanding these decreases, the proportion 80 ABC Commercial Radio of people within these segments who believe 100 1998 1999 2002 2003 2004 1998 1999 2002 2003 2004 the ABC and its services are valuable is still very high (around 90%). Very Poor Very Good Statistically significant change

Quite Poor Quite Good section 2 25 Annual Report 2003-04

Based on those aged 14 years and over who ever visit the ABC website Source: Newspoll 2004 ABC Appreciation Survey Television %

Almost eight in ten (77%) Australians continue 100 to believe the quality of programming on ABC 92 90 89 87 Television is very or quite good. Consistent with 83 80 previous tranches of the survey, perceptions about the quality of programming on ABC Television are reasonably consistent across 60 all demographic groups.

40 38 34 34 32 Seven in ten (69%) Australians believe that ABC 29

Television does a ‘good job’ in terms of the 20 number of shows it provides they personally like to watch. This perception has remained 0 consistent across all age groups. 1998 1999 2002 2003 2004

Total Good Very Good Radio of Information ABC Website—Quality Statistically significant change A total of 61% believe the ABC provides good quality radio programming (6% feel it is poor). Similarly, six in ten (59%) Australians believe Online ABC Radio does a ‘good job’ in terms of the The proportion of Australians who claim to use amount of programming it provides to which ABC Online has gradually increased from 18% they personally like to listen (only 9% feel to 22% over the past two years. The growth ABC is doing a poor job). within this period appears to be primarily driven by heavier users of ABC Television and/or Radio. There is a greater similarity in beliefs about ABC Radio and commercial radio A statistically significant increase in the proportion than between ABC Television and commercial of users among people aged 25-to-49 has television. Nonetheless, commercial radio tends occurred over the past 12 months. to attract a higher level of criticism than ABC radio. About nine in ten (87%) of the site’s users continue to rate the quality of information Over the past two years there has been a small provided as either ‘very good’ or ‘quite good’, but statistically significant increase in the number although the proportion ranking it as ‘very of people who say ABC Radio is doing a ‘very good’ has fallen in 2004 from 38% to 29%, good’ job providing content they personally like offsetting the increase in 2003. (up from 19% to 23%). This appears to have been driven primarily by people aged 25-to-34 Coverage of Country and 50 years and over. News and Information Community perceptions about coverage At the same time, either in terms of perceived of country news and information continue quality or the appeal of programming, results to be far more favourable for the ABC than over the past two years point to a decline in for commercial media. This remains apparent perceptions about ABC Radio among those both among people in capital cities and people aged under 25 (while attitudes to commercial in country/regional areas. Three-quarters radio among this age group have improved). (76%) of Australians believe the ABC does a good job covering country/regional issues, compared with 43% for commercial media. 26 Annual Report 2003-04

ABC Audiences (continued) Other Specific Charter Obligations The proportion of people who believe that the As found in previous years, the majority of ABC is doing a ‘very good’ job of ‘broadcasting Australians also believe the ABC is doing programs of an educational nature’ has declined ‘a good job’ in meeting various other Charter year-on-year. Overall, however, the proportion obligations covered by the research. believing the ABC does a ‘good’ job in this regard has remained steady across the In the two areas, ‘being balanced and even survey series. handed’ and ‘being distinctively Australian’, the gains achieved in the 2003 survey have In 2004, the number who believe the ABC is been maintained. Indeed, compared with the doing a good job at being ‘innovative’ (72%), 1998 baseline reading, there has undeniably is also higher than the 68% recorded in the been a positive trend on each of these two baseline survey six years ago. dimensions (concerning the number who say the ABC does a ‘very good’ job). The proportion of people who believe the ABC is doing a good job encouraging and promoting Perceptions that the ABC is ‘efficient and Australian performing arts was 77% in 2004, well managed’, which increased significantly down 6 percentage points since 1998, an in 2003, have returned to levels seen in the unfavourable trend in perception that the late 1990s. ABC will endeavour to address.

% 100 95 94 93 91 89 89 89 90 90 87 86 85 80

60

47 50 42 45 41 41 40 39 41 41 ABC Appreciation Survey ABC Appreciation 40 38 37 aged 14 years and over

20 Balanced and Even-Handed Source: Newspoll 2004 Source: Based on those 0 who ever watch/listen to the respective program. ABC Program Does a Good Job of Being ABC Program 2004 2002 2003 2002 2003 2004 2002 2003 2004 2002 2003 2004

ABC 7pm The 7.30 AM/PM The World News Report Today

Total Good Job Very Good Job Statistically significant change section 2 27 Annual Report 2003-04

Table 1 Summary of contacts received Contact type Email/Letter Phone Total Number % Number % Complaint 19 659 38.1 27 473 25.0 47 132 Appreciation 8 393 16.3 11 703 10.6 20 096 Other* 23 481 45.6 70 999 64.4 94 480 Grand Total 51 533 100.0 110 175 100.0 161 708

* Other includes suggestions, requests for information, comments, scheduling and transmission enquiries.

Table 2 Subject matter of contacts received Subject Letter/Email Phone Total % Total Requests for information, programs, product availability, other matters 22 159 61 455 83 614 51.7 Radio and television transmission enquiries 1 537 14 085 15 622 9.7 Complaints about program standards and scheduling 16 857 21 258 38 115 23.6 Appreciation of programs and presenters 8 391 11 675 20 066 12.4 Bias (other than party political)* 847 349 1 196 0.7 Party political bias 554 540 1 094 0.7 Complaints of factual inaccuracy 963 485 1 448 0.9 Lack of balance 225 328 553 0.3 Grand Total 51 533 110 175 161 708 100.0

* Includes claims of bias on such issues as sport and religion.

Audience Contacts News and Current Affairs Content Another important avenue for assessing the Consistent with previous tranches of the ABC’s performance with its core constituency survey, eight in ten (80%) Australians believe is through audience feedback, including the ABC does a good job of being balanced complaints. and even-handed when reporting news and current affairs. This issue was also explored In August 2002, the ABC enhanced its more specifically in relation to the ABC’s complaint handling procedures. All serious flagship News and Current Affairs programs complaints received by the ABC, such as (the 7pm News, The 7.30 Report, The World concerns about factual inaccuracy, lack of Today, and AM and PM). Among viewers and balance, bias or inappropriate content, are listeners, the vast majority (ranging from 89% referred to Audience and Consumer Affairs to 94%) continue to believe these programs for investigation and response. Audience and are doing a good job of being balanced and Consumer Affairs is independent of ABC even-handed. program areas and investigates all written complaints referring to possible breaches of The survey explored community perceptions the ABC’s Editorial Policies, Code of Practice about the amount of coverage given by the or Charter. The unit also coordinates responses ABC to specific news and current affairs to a range of programming and policy enquiries. issues. Consistent with the previous two surveys, on nearly all issues a majority feel In 2003-04, the ABC received more than the amount of coverage is ‘about right’. 160 000 audience contacts—a 13% decrease compared to the previous year. This total included 51 533 letters and emails (a 10% 28 Annual Report 2003-04

ABC Audiences (continued) increase on the previous year) and 110 175 of material on ABC Online; and reviews of calls to switchboards in State and Territory and improvements to procedures. All upheld capitals and particular ABC programs and complaints are reported in detail to the services (a 21% decrease).* ABC Board.

Key concerns reflected in the audience contacts In January 2003, the ABC began publication this year were the introduction of a ‘National of a quarterly Public Report on Audience Sports Wrap’ on the 7.00 Television News Comments and Complaints, in order to which generated 3 624 written and telephone increase transparency and accountability complaints; the ending of the program Take the of the ABC complaints process. The report High Road which generated 3 473 complaints; provides summaries of audience contacts and and an episode of Play School that featured a upheld program complaints finalised by ABC segment in which a girl went to the amusement Audience and Consumer Affairs and the park with her two mums. This episode was ABC’s Complaints Review Executive. the subject of media attention which generated It is published on the ABC website. 678 complaints and 1 131 supportive comments. Timeliness Of the 47 132 complaints received, 2 290 were As outlined in the ABC Editorial Policies, the claims of party political or other bias, 553 alleged ABC endeavours to respond to all audience lack of balance and 1 448 were claims of factual contacts within 28 days. Between 1 July 2003 inaccuracy. Over 600 of the complaints about and 30 June 2004, ABC Audience and factual inaccuracy were the result of a campaign Consumer Affairs responded directly to 22 294 by honestreporting.com, a US group established audience contacts. Of these, 16 673 (75%) to scrutinise the media for anti-Israeli bias, that received responses within 28 days. encouraged its subscribers to complain about an ABC News Online item reporting the death Complaints Review Executive of Palestinians in Nablus. The complaint was In 2002, the ABC established the role of not upheld. Complaints Review Executive (CRE) to provide an additional level of independent internal Upheld complaints review for complainants who express During 2003-04, 15 376 written complaints dissatisfaction with ABC Audience and were finalised, of which 376 (2.4%) were Consumer Affairs’ response to their complaint. upheld. All upheld complaints are brought The CRE has broad scope to review the to the attention of the senior editorial staff broadcast or publication in question and responsible and corrective action is taken the manner with which the complainant was when appropriate. In 2003-04, actions taken originally dealt, and determine whether the in response to upheld complaints included ABC acted appropriately. The CRE is written apologies to complainants; on-air independent of both ABC Audience and corrections and apologies; counselling or Consumer Affairs and all program makers. reprimanding of staff; adding consumer Murray Green, who is also State Director of advice warnings to future broadcasts; Victoria, is the current CRE. removal of inappropriate content or correction

* Combined audience contacts received by Audience and Consumer Affairs, News and Current Affairs and the Reception Advice Line (phone, letter and email). section 2 29 Annual Report 2003-04

The additional tier of internal review does not In the period 1 July 2003 to 30 June 2004 preclude complainants from seeking external the ICRP received 28 requests to review review through the Australian Broadcasting complaints, five of which were accepted for Authority, or the Independent Complaints Review review. The twenty-three remaining requests Panel, depending on the nature of the complaint. involved matters outside the ICRP’s area of responsibility. The ICRP upheld two of the In the year to 30 June 2004 the CRE investigated complaints reviewed. 54 matters and adjudicated in one other matter. In eight cases the complaint was upheld either Appendix 18 (page 172) provides details in part or in full. A summary of these of matters reviewed by the ICRP and the determinations is reported quarterly on decisions of the Panel. the ABC website. Australian Broadcasting Authority Independent Complaints Members of the public who complain to the ABC Review Panel about matters covered by the Corporation’s The Independent Complaints Review Panel Code of Practice and who are dissatisfied with (ICRP) is an independent body that reviews the ABC’s response or the handling of their complaints about ABC broadcasts involving complaint may seek review from the Australian serious bias, lack of balance or unfair treatment. Broadcasting Authority (ABA). Once a complaint has been considered under the ABC’s internal review system, complainants During 2003-04, the ABA finalised its may write to the ICRP if they are dissatisfied investigations into 19 such matters (10 in with the ABC’s response, or if the ABC has 2002-03). In 18 of these cases, the ABA’s not responded to the complaint within six investigation concluded that there had been weeks of the complaint being made. no breach of the ABC’s Code of Practice. The ABA concluded that the ABC had breached Members of the Panel are appointed by the its Code of Practice on one occasion, in relation ABC Board and have been selected for their to the content of a news update broadcast knowledge of, or experience in, journalistic during children’s viewing time. ethics and practice, media operations and program production, complaints handling and other review processes. The current ICRP Panellists are Ted Thomas (Convenor), Margaret Jones (Deputy Convenor), Professor Michael Chesterman, Stepan Kerkyasharian and Bob Johnson.

Reports of ICRP reviews are made public. The Managing Director carefully considers ICRP findings and recommendations, and when required, takes appropriate action in response to the Panel’s report. 30 Annual Report 2003-04

reviews promoting the arts performanceideas everyone’s section 2 31 Annual Report 2003-04 through australian eyes Jaya Balendra TV Arts Producer

Jaya Balendra is Series Producer on ABC Television’s Critical Mass, a weekly program which complements the diverse range of arts and entertainment content across ABC Radio, Online, Enterprises and Television.

‘Critical Mass is a program about ideas,’ says Jaya, ‘and should stimulate conversation and the idea of picking up a book or going to an exhibition.’

Each week host Jonathan Biggins and a guest panel review and analyse new performance work, books, films and exhibitions.

Jaya has been working on ABC arts programming since 1997. The former newspaper and TV journalist explains, ‘I’ve had a long-standing interest in the arts and I’m always interested in good storytelling so I’ve been able to combine the two. I don’t have an artistic bone in my body. I can’t draw or anything. Funnily enough my earliest TV memory is of Rolf Harris [in his UK TV series] doing huge paintings with house paint.’

For Jaya the production round is constant as she co-ordinates three panellists with the host, who is also a performer and writer, selects three topics for discussion and makes sure panellists do their ‘homework’. ‘It’s like a Rubik’s cube’ she says. 32 Annual Report 2003-04

Corporate Governance Corporate governance processes in the ABC Respected Board member, Mr Maurice underwent further refinement during the year. Newman, AC, resigned at the end of June. Since 1999, the Board and management have In doing so, he expressed his concern about introduced a number of significant reforms and the circumstances surrounding an alleged improvements to all areas of governance: strategy breach of Board confidentiality. setting, policy management, performance and compliance measurement, and external Corporate Planning reporting and accountability processes. A new ABC Corporate Plan for the 2004-07 period is scheduled to take effect from ABC Board 1 July 2004. The ABC Board held ten meetings during 2003-04. Details of the six Board Committees In developing corporate strategy, the and Board Members’ attendances at meetings Managing Director convened four meetings of are provided in Appendix 4 (page 158). key executives to consider major opportunities and challenges, facilitated by an external The Board continued to make active use of the consultant. The results of audience research committee system through regular processes and internal strategic analysis helped to inform of the Audit and Risk Committee, Finance these meetings. ABC Board Director, Mrs Leith Committee and ABC Advisory Council Board Boully, attended one of the executive meetings Committee. The Editorial Policies Committee and liaised with management during the provided oversight to a further review of the corporate planning process. effectiveness of ABC Editorial Policies. Having approved a major revision of Editorial Policies On 27 May, the Board held a facilitated planning in 2002-03, the Board wished to ensure their day, which included presentations from two operational relevance and effectiveness. As international media specialists: Mr David Lewis, part of the recent review, the Editorial Policies Assistant Secretary-General of the European Committee considered proposed amendments Broadcasting Union, and Mr John Paul, a to the ABC Code of Practice, a document US-based consultant who had also worked required by legislation to be lodged with in Australia. the Australian Broadcasting Authority. The Board considered the challenges associated In accordance with better practice standards with sustaining high levels of performance from of governance, the Board developed an ABC the ABC’s established television, radio and new Directors’ Handbook, including a Code of Ethics, media services, while also continuing to position which brought together and improved the the Corporation for the future. It acknowledged statements of principles and guidelines for the importance of delivering quality programming effective performance. The code is published and content in ways appropriate to the changing on the Corporation’s Internet site. Directors requirements of Australian audiences. It also completed a questionnaire to assess the re-affirmed the importance of localism— strengths and weaknesses of the ABC’s especially in relation to non-metropolitan governance framework. When compared communities—as a point of differentiation with a previous questionnaire, the results for the national broadcaster. showed perceived improvement across nearly every measure. section 2 33 Annual Report 2003-04

Finalisation of the 2004-07 Corporate Plan JCPAA report’. It found that nine of the 14 depended on the outcome of Government recommendations had been fully implemented consideration of the 2004-05 Commonwealth or were on track for timely implementation, Budget, which included an ABC funding parts of the five remaining recommendations request. The ABC Chairman wrote to the had been fully implemented and the other Minister advising that, although the new part recommendations had been partially Corporate Plan would become effective implemented. on 1 July, it would not be completed for presentation to the Minister by that date. In response to the findings, the ABC noted that the 14 recommendations consisted of Annual Report Awards 25 parts. According to the ANAO’s assessment, The ABC’s Corporate Plan and its Annual the Corporation had fully implemented or was Report constitute the two principal governance on track to implement 19 of these parts documents through which the Board acquits (76 per cent) and had partially implemented its statutory obligations. the remaining six.

The 2002-03 Annual Report received a Gold Other External Reviews Award in the 2004 Australasian Reporting In addition to the ANAO follow-up review Awards in recognition of achieving the ‘highest of ABC corporate governance, the ANAO level of Excellence in Reporting’. The award commenced a review of the financial aspects citation said the ABC Annual Report focussed of the Corporation’s conversion to digital on goals that were clearly articulated and broadcasting. This review was an extension communicated. It provided comprehensive of early ANAO reviews of the digital project. information in a ‘reader friendly and concise The report has not yet been completed. manner throughout the report and is noticeably well linked to the Corporate Plan’. The Department of Communications, Information Technology and the Arts (DCITA) undertook a Follow-up ANAO Review performance review of the ABC’s National of Corporate Governance Interest Initiatives (NII) program. The ABC did On 31 March, the Auditor-General tabled not receive a report on the outcome of the in Parliament a follow-up audit of Corporate review. However, the Government announced Governance in the Australian Broadcasting in the 2004-05 Federal Budget that it would Corporation (Australian National Audit Office extend NII funding until 2007-08. Report No. 38, 2003-04). The ANAO examined the ABC’s progress in implementing 14 Details of these reviews are in Appendix 10 recommendations made in the initial performance (page 162). audit of governance in 2002 (Audit Report No. 40, 2001-02). It also examined the ABC Editorial Policies implementation progress of three related and Code of Practice recommendations from the Parliament’s ABC Editorial Policies and the Code of Joint Committee on Public Accounts and Practice (see Appendix 20, page 173) include Audit (JCPAA). comprehensive information and advice for staff regarding standards required for the production The ANAO reported that the ABC had and presentation of all programming and content. made ‘considerable progress to address all This includes particular reference to those recommendations of the 2002 audit and the program standards embodied in legislation, 34 Annual Report 2003-04

Corporate Governance (continued) especially the Australian Broadcasting independently of both the Audience and Corporation Act 1983. The Board receives Consumer Affairs unit and program makers; twice-yearly reports on the operation of ABC and all CRE findings are reported to the Board. Editorial Policies to monitor their effectiveness Complainants may also seek external review and identify matters that may require updating via the ABC’s Independent Complaints Review or revision. Panel (ICRP) or the Australian Broadcasting Authority (ABA). Complaints Management The ANAO follow-up audit of ABC corporate A summary of complaints dealt with by governance found that changes to the the ABC in 2003-04 appears in Audience complaints management process in 2002 Contacts (page 27). ‘have significantly enhanced the management of complaints at the ABC’. The audit report Governance Reporting commented: Monthly Governance Reports to the Board from individual Executive Directors affirm that ‘Available comparative information suggests Divisions have adhered to all governance that the ABC complaints handling process requirements (including legislative obligations) is at least equal to processes of other major and/or identify breaches and issues of concern. public broadcasters around the world ... Executive Directors in charge of media output As is appropriate for a publicly funded or program Divisions are required specifically broadcaster, the ABC is significantly more to address adherence to Editorial Policies, transparent and comprehensive in complaints including matters of independence, accuracy handling and reporting than its commercial and impartiality. counterparts.’ International Benchmarking All serious complaints received by the ABC The ABC continues to perform efficiently are referred to the Audience and Consumer compared with the average performance Affairs unit of ABC Corporate Affairs. These of the International Benchmarking Group include matters related to factual inaccuracy, of eight national public broadcasters. lack of balance, bias or inappropriate content. Audience and Consumer Affairs is independent Current members of the group are the ABC, of ABC program departments and investigates Radio New Zealand, the BBC (UK), CBC all written complaints relating to alleged (Canada), DR (Denmark), NRK (Norway), RTE breaches of ABC Editorial Policies, Code (Ireland) and ORF (Austria). Each broadcaster of Practice or the legislative Charter. compiles performance information using common criteria. The ABC hosts the data on A part-time Complaints Review Executive behalf of the group. The latest results, based (CRE) is available to provide an additional level on 2002-03 data, show that in general the of internal review for complainants. The CRE ABC is, and has remained, comparatively has broad scope to examine the broadcast in efficient relative to the average performance question, the manner in which the complaint of the benchmarking group. The next stage was originally dealt with by Audience and of the process is to analyse the data, taking into Consumer Affairs, and to determine whether account the different operational environments the ABC acted properly. The CRE operates in which the group members operate. section 2 35 Annual Report 2003-04

International Benchmarking Fraud Control Plan The Corporation updated its Fraud Control Plan Television—Average Cost to ensure it continued to meet the requirements Per Broadcast Hour of the Commonwealth Fraud Control Guidelines. An external firm assessed ABC fraud control strategies against recognised better practice, $50 000 $46 199 finding the strategy to be ‘highly effective’ and $41 886 $40 000 existing fraud control efforts to be ‘excellent’. $33 993 $29 507 $30 000 Internal Performance and Compliance Reviews $20 000 The Board Audit and Risk Committee approved a new three-year Audit Plan for 2004-07, $10 000 developed in a process of consultation with

$ 0 more than 100 staff across the Corporation. 2002–03 2000–01

ABC IB Group Average During 2003-04, ABC Group Audit commissioned or undertook six Information Technology audits, commenced 24 compliance Radio—Average Cost audits (of which 15 were completed by 30 June Per Broadcast Hour 2004) and 21 comprehensive, operational and

$3 000 consulting reviews (of which 14 were completed by 30 June). These latter reviews examined $2 500 $2 427 internal controls and compliance with ABC policies and procedures, efficiency, effectiveness $2 000 $1 943 and the value for money provided through

$1 500 $1 376 the activities concerned. $1 125 $1 000 Further details are in Appendix 5 (page 159).

$ 500 Occupational Health and Safety $ 0 2002–03 2000–01 The ABC is working cooperatively with Comcare in reviewing systems of Occupational Health and ABC IB Group Average Safety management. Recent Comcare audits of plant and equipment management systems in all states (excluding the Northern Territory and the ACT) indicated a generally good level of compliance across these areas of activity. Comcare recommended that the ABC introduce a plant and equipment policy and procedures document, and a plant compliance review and reporting process. The ABC is taking steps to implement these recommendations.

Further details are in Appendix 12 (page 163). 36 Annual Report 2003-04

Corporate Governance (continued) The Corporation’s annual workers compensation Other senior management committees that premium increased by 63% to $1.98 million in provide inter-Divisional coordination include: 2003-04, reflecting both general rises in the • International Broadcasting Board of cost of claims across Commonwealth agencies Management—chaired by the Managing and the increased incidence of claims, especially Director, providing oversight to the operations relating to psychological injuries. However, of Radio Australia and ABC Asia Pacific; Comcare provided the ABC with a rebate of • Enterprises Board of Management—chaired $204 000 in recognition of the Corporation’s by the Director of Enterprises; effective case management that reduced • Capital Planning Committee—chaired by the expected costs of claims. the Director of Business Services.

Management Structure Strategic Support The Managing Director continued to examine A number of specialist units exist to support Divisional arrangements to ensure that functional the Board and Executive Management in structures were appropriate to the ABC’s corporate positioning and governance. evolving needs. The Corporate Planning and Governance On 1 July 2003, ABC Enterprises commenced unit, situated in the Corporate Affairs Division, operating in an expanded Divisional form, coordinates corporate and divisional planning becoming responsible for all revenue-generating processes, corporate performance reporting, activities that were previously located in industry analysis and corporate policy. The different areas. Corporate Marketing unit is responsible for the development and coordination of the Following a review process and staff consultation, ABC’s overall brand management. the Corporation re-aligned a number of functions from the Technology and Distribution Division Within the Business Services Division, the to several other Divisions, especially Production Business Performance Measurement unit Resources. The broad aims of this proposed collates and analyses information for use in re-alignment were to: improve functional a wide range of key performance indicators accountability, improve the ABC’s on-air at corporate and divisional level; and the performance, re-focus the Corporation’s Business Review and Development unit provides technology strategy function, and deliver feasibility assessment of opportunities, project efficiency benefits. planning and implementation and business review of existing activities. The Managing Director chairs fortnightly meetings of the Executive, reverting to this frequency Reporting on Ecologically after a period in which it met on a monthly Sustainable Development basis. In addition, relevant sub-groups of The Corporation is in the process of ensuring Executive Directors attend fortnightly meetings full compliance with the requirements of section of the Content Group and Operations Group. 516A of the Environment Protection and Biodiversity Conservation Act 1999 (refer Appendix 16, page 167). section 2 37 Annual Report 2003-04

Financial Summary Financial Outcome 2003-04 of $4.2m for acquisitions, and confirmed the Consistent with previous years, the ABC continuation of National Interest Initiatives funding operated within its total sources of funds until the end of 2007-08. The ABC’s comparative and Government appropriations for the funding for the 2004-05 Financial Year is: 2003-04 financial year. $m Sources of Funds 2003-04 Total Appropriation per The ABC was appropriated $742.6m in the May Outcomes 1, 2 and 3 756.1 2003 Federal Budget. In the Commonwealth Less Analogue Transmission Funding –78.6 Budget Additional Estimates process in Less Digital Transmission Funding –63.4 February 2004, the ABC was provided additional Less Capital Use Charge Tied Funding 0.0 specific-purpose funding, bringing the total Less Loan Funds 0.0 appropriation for 2003-04 to $746.9m. Apart Total Comparative Appropriation Funds 614.1 from funding for the ABC’s core activities, Government Appropriation for 2003-04 included The chart ‘Appropriation by Output 2004-05’ funding for digital and analog transmission, and depicts the Corporation’s split of its 2004-05 borrowings to fund major capital expenditures appropriation by outputs. This split incorporates on retirement of maturing debt. The ABC also a notional attribution of corporate and received some $153.7m from other sources, support areas. including ABC Enterprises. Budget Strategy The Chart ‘ABC Source of Funds’ depicts ABC’s The Corporation will continue to work toward budgeted funds for the various categories the formulation of a ten-year capital funding against actual sources for 2003-04 and its strategy to address increasing pressure on the budgeted sources for 2004-05. Corporation’s capital budgets. With this aim in mind, in August 2003 the Board’s Finance Application of Funds Committee endorsed an approach to develop After the ABC failed to secure additional three strategies encompassing information funding from the Federal Budget in May 2003, technology (IT), technology and property. The the approved 2003-04 Budget Strategy ABC’s IT Strategy was completed and approved encompassed cuts to program and by the Board in March 2004 and the completion non-program functions to bridge a of the technology and property strategies are recurrent funding gap of some $26m. expected during the 2004-05 year.

The chart ‘Split Actual Expenditure 2003-04’ Comparative Appropriation broadly represents the ABC’s application of funds The 2004-05 operational funds of $614.1m by function for the 2003-04 financial year. represents a decrease in real funding of $254.02m or 29.3% since 1985-86 as The Year Ahead depicted in the chart ‘ABC Operational Appropriation Appropriation’. The 2004-05 Federal Budget provided for base funding to be increased with an addition 38 Annual Report 2003-04

Financial Summary (continued)

ABC Source of Funds

$ millions 0 100 200 300 400 500 600 700

General Appropriation Analog Transmissions

Digital Transmissions

Digital Capital Government Funding Asia Pacific Grant

Enterprises Revenue

Other Revenue Independent

2003–04 Budget 2003–04 Actual 2004–05 Budget

Split Actual Expenditure 2003–04 Appropriation by Output 2004–05 Transmission Transmission

Transmission

New Media Analog Digital Other 17% Radio Broadcast (including News and Current Affairs) New Media 8% 19% 2% 10% 2% 8% Support Services Radio 28%

Transmission 21% Acquisi tions 5%

Television Programs Television 52% Produced (including News, Current Affairs and Captioning) 28%

section 2 39 Annual Report 2003-04

ABC Operational Appropriation

Includes capital indexed at 2003–04 levels (December 2003 6 months CPI index); $868 29.3% reduction from 85–86 to 04–05. 850

800

750

700 $ Millions 650 $614 600

550

500 85–86 86–87 87–88 88–89 89–90 90–91 91–92 92–93 93–94 94–95 95–96 96–97 97–98 98–99 99–00 00–01 01–02 02–03 03–04 04–05

Years five year analysis

2004 2003 2002 2001 Recast 2000 ABC Operating $’000 $’000 $’000 $’000 $’000 Cost of Services 858 728 822 856 781 147 720 938 673 447 Operating Revenue 153 712 146 299 148 334 113 573 108 986 Net Cost of Services (a) 705 016 676 557 632 813 607 365 564 461 Revenue from Government 726 895 733 469 710 565 622 921 599 158

2004 2003 2002 2001 Recast 2000 Financial Position $’000 $’000 $’000 $’000 $’000 Current Assets 197 602 214 501 184 949 161 763 166 072 Non-Current Assets 824 884 744 564 694 941 653 796 646 705 Total Assets 1 022 486 959 065 879 890 815 559 812 777 Current Liabilities 125 672 209 282 178 751 126 334 180 467 Non-Current Liabilities 208 599 218 673 208 607 229 604 134 892 Total Liabilities 334 271 427 955 387 358 355 938 315 359 Total Equity 688 215 531 110 492 532 459 621 497 418

Ratios Current Ratio (b) 1.57 1.02 1.03 1.28 0.92 Equity (c) 67% 55% 56% 56% 61%

(a) Net cost of services is cost of services less operating revenue. (b) Current assets divided by current liabilities. (c) Equity as a percentage of total assets 40 Annual Report 2003-04

Corporate Plan Summary The ABC Corporate Plan 2001-04 provides reach of ABC Radio increased while ABC a contemporary strategic framework within Television remained steady, as it has done for which to satisfy the requirements of the ABC’s the past two years. However, the reach of ABC governing legislation, including the Charter. Television again declined slightly in percentile The primary functions of the ABC are to inform terms in a slowly contracting free-to-air market. and entertain and to provide programs of an ABC Online continued its year-on-year growth educational nature. in reach and numbers of users.

Corporate Objectives acknowledge the balance of effort between competition for audiences— Objective 2 the relevance and appeal of ABC services— Distinctiveness and the distinctiveness of programming and Enable audiences to be informed, educated and content required by the Charter. engaged with the challenges of contemporary life and with one another, through distinctive In this, the last year of this Corporate Plan, the information, cultural and children’s programming ABC achieved 80% of its performance targets. and content. It fully achieved 72 of the 90 targets and partially achieved a further 10. The Corporation failed The distinctiveness of ABC programs and to meet only eight of the 90 targets. services is demonstrated through qualities such as its genre mix, spread of services A more detailed summary of the ABC’s throughout Australia and internationally, level Corporate Plan performance is provided in and mix of Australian content, and recognition Performance Against ABC Corporate Plan through awards and peer review. Eighty-three 2001-04 (page 96). per cent of Newspoll respondents believe the ABC does a good job in being distinctively Objective 1 Australian and contributing to national identity. Relevance and Appeal The Corporation extended further its regional Build and retain audience share and reach radio services with the opening of its 60th local through multi-platform programming and radio station in Erina, New South Wales. content that is appreciated by a broad range Collocated with the Central Coast’s ABC Shop, of communities of interest and need. the station provides an additional 780 hours of local programming per year. Internationally the As reported elsewhere in this report, community Corporation continued to extend its presence support for the ABC remains very high—89% and profile in the region. Radio Australia of Newspoll respondents believe the national increased its shortwave transmissions by broadcaster provides a valuable service to the 15% to 200 hours per day and ABC Asia community, and half (48%) believe it provides Pacific is now received in 32 countries across a ‘very valuable’ service. This support flowed the Asia Pacific region. At home, ABC through to record and near-record audiences Television reported a decline of 4% to 48% for ABC services across television, radio and in the level of Australian content broadcast new media outputs. Overall audience share between 6am and midnight. Available remained strong with both television and radio resources were concentrated on the recording increases against results of the maintenance of Australian content in evening previous year. The overall weekly audience prime time between 6pm and midnight. section 2 41 Annual Report 2003-04

Objective 3 Objective 4 Organisational Capability Value for Money Ensure effective alignment of the Charter, Achieve access to adequate funding, supported strategic aims and activities of the Corporation by continued improvement in the measurable as an independent national broadcaster through efficiency and effectiveness of resource utilisation. its governance, management and commitment to a skilled and flexible workforce. In 2003-04 the Federal Government provided a further $4.2 million per annum to the ABC’s The ABC’s commitment to the ongoing base funding, for program purchases, in improvement of its corporate governance acknowledgement of the rising cost of systems and processes continued through acquisitions internationally and in Australia. the final year of the Corporate Plan 2001-04. Annual Appropriation provided under the In October 2003, the ABC published its first National Interest Initiatives funding was also Public Report on Audience Comments and confirmed through until the end of 2007-08, Complaints. Made available quarterly, the Report benefiting program output across the Corporation provides a summary of the composition of and in particular, services to regional and rural audience contacts, the timeliness of the ABC’s audiences. The ABC continued to host an responses, the subject matter of complaints information repository on behalf of the and the number that were upheld. Eighty per eight-member International Benchmarking cent of Newspoll respondents believed the ABC Group of public broadcasters. was balanced and even handed, a slight fall of 1% on the previous year’s result. Organisational Chart ABC BOARD

ABC Advisory Council Board Secretariat

Managing Director Russell Balding

CONTENT GROUP OPERATIONS SUPPORT GROUP

Director Director Director Production Director Business International Radio Television Resources Services Broadcasting Division Sue Howard Sandra Levy Andrew Lean David Pendleton

Director News Director Director Technology Director ABC & Current Affairs Development & Distribution Enterprises John Cameron (a) Helen Hughes Colin Knowles Robyn Watts

Director Director Human Director New Media & Digital Resources Corporate Affairs Services Colin Palmer Geoffrey Crawford Lynley Marshall STATE & TERRITORY DIRECTORS Vic - Murray Green Tas - Rob Batten Qld - Chris Wordsworth NT - Anthony Bowden SA - Sandra Winter-Dewhirst ACT - Elizabeth McGrath WA - Geoff Duncan 42 Annual Report 2003-04 through australian eyes Seda Douglas

Cambodian-born Seda Douglas is an original Broadcaster Radio Australia member of the Khmer Program Unit in Radio Australia—the ABC’s international radio service.

‘I had a good job and it was a very big decision for me to move to the ABC but it was something I felt I was doing for my home country and still serving Australia, my adopted land.’

Seda’s father and five siblings were killed under the murderous regime of Pol Pot and the Khmer Rouge. She and the rest of the family escaped and spent four years in a refugee camp in Thailand before coming to Australia.

‘Radio journalism was not something I thought of doing when I was young,’ she says, ‘I wanted to be a doctor or a lawyer.’ However, Seda felt ‘a sense of responsibility for my country because I had left it by force not by choice. I also wanted to make a small contribution to the people here who have always been so friendly and helpful. This job gives me the opportunity.’

Seda and her three colleagues present news and current affairs reports, and package feature programs. ‘We were trained to be producers and studio operators as well as presenters. It’s an interesting job. Every day there is something happening and you talk to such a range of people.’ section 3 43 Annual Report 2003-04

awareness understanding australians overseas our neighbours are listening everyone’s 44 Annual Report 2003-04 Sue Howard Director of Radio Sue Howard worked in the publishing industry and as a teacher before joining the ABC as a radio presenter in 1986. Prior to taking a management role in 1995, she was a broadcaster with Radio National, ABC Classic FM and Local Radio. Sue was appointed Director of ABC Radio in July 2000. ABC Radio In November 2003, ABC Radio opened its Another National Interest Initiative, 107.9 60th Local Radio station, 92.5 ABC Central ABC Ballarat was officially launched in July Coast, at Erina in New South Wales. The new with a community Open Day at the station. service was made possible by the provision of a new transmitter servicing the Gosford/Central In March 2004, ABC Radio relocated its Mid Coast region and National Interest Initiatives North Coast New South Wales studios from (NII) funding. A new local weekday afternoon Kempsey to Port Macquarie bringing them program provides a voice for the region and an closer to the centre of regional business and estimated 780 hours per annum of additional community activity. With a Radio News post local ABC programming. 702 ABC Sydney is in Coffs Harbour, the new location strengthens carried for the remainder of the day. The station ABC Radio’s ability to better serve the whole is located in a shopping centre and is the Mid North Coast region. first ABC service to be collocated with an ABC Shop.

Local Radio’s 60th station, 92.5 ABC Central Coast, opened in November 2003 at Erina in New South Wales. section 3 45 Annual Report 2003-04

In June, following extensive community In its second year, the RPF Fresh Air project consultation, new transmission arrangements invited unsigned, unpublished artists from were introduced by Local Radio in the Northern regional Australia to submit broadcast-quality Territory to provide more relevant programming recordings of their music; selected artists then to local audiences. The Top End is now serviced received airplay on ABC Radio. The first two of by 105.7 ABC Darwin, while 783 ABC Central a series of live Fresh Air concerts featuring the Australia broadcasts from Alice Springs to successful artists were held at Port Macquarie communities south of Newcastle Waters. and Bundaberg. Further concerts across regional Australia are planned. ABC NewsRadio was launched in Launceston in September 2003, increasing the network’s Short Stories 2004 called for regionally-based potential reach in Tasmania by approximately writers to submit unpublished works, with 130 000 listeners. winning stories produced and broadcast on ABC Radio. The winning stories were also published The Internet music service, dig, also available online on a site featuring transcripts and audio- on digital television, continued to build audience on-demand readings of the stories. In its third in its first full year of operation with average year, Short Stories 2004 attracted more than weekly page accesses of more than 122 000 2 000 entries. in 2003-04. Australian Music ABC Radio is participating in two digital radio ABC Radio exceeded its Australian music trials in Sydney and Melbourne conducted performance targets on all networks in 2003-04. by Digital Radio Broadcasting Australia The amount of Australian music played on each (a consortium of Commercial Radio Australia, network was: Radio National 28.3%; Local Radio the ABC and SBS) and Broadcast Australia 31.5%; triple j 42.76%; ABC Classic FM 34%; respectively. ABC Classic FM and dig are and dig 41.2%. carried on both trial services and ABC NewsRadio is also carried in Melbourne. In 2003-04, ABC Classic FM broadcast 11% Australian composition, less than its 12% New Australian Content annual target. The network appointed composer The ABC Radio Regional Production Fund (RPF), Stephen Adams as Australian Music Curator to established as a National Interest Initiative in advocate and assist in the programming of 2001, continued to identify and showcase new Australian music composition. The Curator will talent in regional Australia. In 2003-04, the play a critical role in assisting ABC Classic FM RPF commissioned more than 120 hours of to raise its level of Australian composition. new Australian content. Since 2001, the total amount of original content commissioned from Local Radio launched the Oztrax website regional Australia has exceeded 300 hours. in February to promote Australian music and More than 50% of this content has been performance. Oztrax provides over 100 tracks regional arts programming profiling regional as music-on-demand, together with background writers, composers, musicians, poets and information and photographs of performers. performers. This resource will grow as musicians submit more music for consideration. 46 Annual Report 2003-04

ABC Radio (continued) This year triple j’s unearthed initiative, which In 2003-04, triple j continued its strong seeks unsigned Australian musical talent, partnership of the NOISE festival, a Federal focussed on the Northern Territory, New South Government and Australia Council initiative Wales and Queensland, with concerts in each profiling the work of young, creative Australians. capital city that attracted capacity audiences. Winners supported high-profile local bands Broadcast Highlights and their performances were broadcast live Local Radio across Australia hosted a special on triple j’s Australian music program Home broadcast to commemorate the first anniversary & Hosed. This year, unearthed attracted of the Bali bombing on 12 October 2003. The approximately 3 800 entries in total, around program, presented by Jon Faine, included live 1 600 of which were submitted online through crosses to the ABC’s Indonesia correspondent a new MP3 upload facility on the triple j website. Tim Palmer and reporter Mark Bowling at the This facility enables entrants to upload their Memorial Service in Bali, as well as interviews tracks and profiles, giving audiences and tributes from survivors and friends and opportunities to listen to all entries and read families of victims. about the artists throughout the duration of the competition. The funeral services of some well-known Australians were broadcast live on Local Radio Arts and streamed online through The Backyard. Greek Imprints: Olympic Odyssey was launched Across Australia, the funeral service for on Radio National in March to explore and R.M. Williams was broadcast from ABC celebrate ancient and contemporary Greek Toowoomba, while Slim Dusty’s State funeral culture and its presence in the Australian was broadcast from St Andrew’s Cathedral in multicultural context in the lead-up to the Sydney by Saturday Night Country presenter Olympic Games in Athens. John Nutting and Richard Glover from 702 ABC Sydney’s Drive program. In partnership with the Houston Grand Opera, ABC Classic FM broadcast La Traviata, featuring In Queensland, Local Radio broadcast the State the title role debut of internationally-renowned funeral of one of Australia’s last remaining original American soprano Renée Fleming, and the world World War One Diggers, Ted Smout, who died premiere of Rachel Portman’s The Little Prince, in Brisbane at the age of 106. The State funeral based on the Antoine de Saint-Exupéry book, of former Tasmanian Premier Jim Bacon was featuring the tenor Teddy Tahu Rhodes. broadcast on Local Radio throughout Tasmania. 936 ABC Hobart Morning presenter Tim Cox Moffatt Oxenbould, former artistic director hosted the funeral service in Hobart’s Federation of Opera Australia and a major figure in Concert Hall and Breakfast presenter Ric the development of opera in Australia, was Patterson delivered the broadcast commentary. appointed as presenter of ABC Classic FM’s Sunday Night Opera. His unique passion Tony Delroy presented Nightlife from Tasmania for opera and his wealth of knowledge and capturing the celebrations of the wedding of involvement in the development of opera in Mary Donaldson to Crown Prince Frederik of Australia over more than 40 years adds Denmark. 936 ABC Hobart Breakfast’s Ric great benefit to listeners. section 3 47 Annual Report 2003-04

Patterson filed reports into the program from to cover the Australian Open in 2005, 2006 the ceremony and celebrations in Denmark. and 2007, and for the first time, at the BBC’s invitation, an ABC Radio Sport commentator Radio National’s Late Night Live travelled to the (Quentin Hull) joined the BBC commentary Solomon Islands to record a series of programs team for the 2004 Wimbledon Championships. involving major political and cultural figures, including the Prime Minister, Sir Allen Kemakeza, For the 2003-04 Australian Cricket season, as well as the civilian and police leaders from former Australian Cricket captains, Greg Chappell the Australian-led Regional Assistance Mission and Kim Hughes joined the ABC Radio Sport to the Solomon Islands (RAMSI). team of Jim Maxwell, Glenn Mitchell and Roger Wills. The 2003 Boyer Lectures were broadcast on Radio National featuring International Affairs Co-Productions/Partnerships expert Owen Harries. The lectures took a For the second year in a row, Radio National timely look at the world’s only superpower, co-produced documentary series with the BBC the United States, and generated wide-ranging World Service. The five-part series Children of critical discussion in the media and significant Heaven visited Singapore, South Korea, Vietnam audience interest. and Japan to explore how traditional Asian family values survive in communities sharing In May 2004, Radio National launched the common and controversial heritage of Counterpoint, a program which examines social, Confucianism. The fifth program, ‘Australia’s economic and cultural issues in Australian life. Asian Way’, looked at multi-generational Asian Presented by publisher and newspaper columnist communities in Australia. Michael Duffy, the program aims to challenge assumptions and introduce some new and Radio National continued its partnership with seldom-heard commentators. the Commonwealth Department of Industry, Science and Technology which provides funding The major sporting highlights for 2003-04 were to support cross-media production skills training World Cup rugby union and tennis, broadcast for new graduate scientists, and yearly nationally across Local Radio. fellowships for mid-career scientists. The aim is to improve communication skills and After lengthy negotiations, ABC Radio Sport facilitate a better understanding between the finalised agreement with the Rugby World Cup science community, the public, industry and for the Australian non-commercial radio rights. the media. All matches involving Australia, the semi-finals and grand final, were broadcast nationally with triple j is a media partner for the British selected matches broadcast to local audiences. Council Australia’s Realise Your Dream competition which aims to provide opportunities Rights were acquired to broadcast the Davis for development for Australia’s most talented Cup tennis semi-final between Australia and people aged 18 to 24. Three winners will Switzerland in Melbourne in September and more each receive an award valued at $10 000, than 30 hours of commentary was provided including a four-week trip to the UK. from the 2004 Australian Open Tennis. Radio Sport is negotiating with Tennis Australia for a Radio Broadcasting and Online agreement 48 Annual Report 2003-04

ABC Radio (continued) Community Focus Government. However, it welcomes the 105.7 ABC Darwin and Territory Radio captured Federal Department of Agriculture, Fisheries the atmosphere, anticipation and excitement and Forestry, which has joined the Rural of the inaugural journey of The Ghan from Industries Research and Development Adelaide to Darwin. Four outside broadcasts Corporation and the Australian Institute were conducted from Alice Springs to Darwin of Sport as major supporters of Heywire. culminating in the ‘Don’t Miss the Train’ broadcast tracking the train’s progress on Local Radio Victoria and the Victorian the final part of the journey into Darwin. Emergency Services signed a Memorandum of Understanding committing the organisations 774 ABC Melbourne and Victorian Local to work more closely together. This followed Radio launched a three year community project, the recommendation of the Victorian Emergency Get Involved, encouraging listeners to participate Services Commissioner’s inquiry into the 2003 in their communities in a range of capacities. bushfires that emergency services work more Various groups have been selected as Get closely with the ABC to assist people Involved partners including the Country Fire during disasters. Authority, Victorian State Emergency Services, Sharecare Respite Care, Foster Care, During floods in the wake of Tropical Cyclone Palliative Care, the Bendigo Brass Band Grace, ABC Far North Queensland (Cairns) and Lifecare Ballarat. provided information to affected communities, including up-to-date information on the state In 2004, triple j’s Splendour Comes to You of roads, latest rainfall figures and other competition invited country towns across emergency information. Australia to compete to win a live, free concert featuring three Australian bands—Powderfinger, ABC Classic FM’s Grab The Goanna Magic Dirt and Jet—from the Byron Bay competition, open to all primary and secondary Splendour in the Grass Festival. Entrants schools across Australia, was launched in submitted a homemade souvenir representing March with a live-to-air concert featuring two their community and over 50 entries were young pianists from the Sydney Conservatorium received. Singleton in New South Wales was of Music. The competition runs every four the winning town and attracted approximately years in conjunction with the Sydney International 16 000 people to their concert. Piano Competition and it requires schools to answer seven questions about ABC Classic Heywire: the ABC Gives Regional Youth a Voice FM, and provide a written reason why they entered its sixth year in 2004 and to date has would benefit from the prize—a new piano. attracted the views of over 2 000 young Australians, with 200 of their stories produced Looking ahead and broadcast on ABC Radio. Heywire 2003 In 2004-05, ABC Radio will again provide attracted a record number of 689 entries. ABC comprehensive Olympic Games coverage Radio was disappointed by the withdrawal of from Athens in August 2004. Building on the long-time supporter, the Federal Department success of dig, two new specialist music of Regional Services, Territories and Local streams, dig country and dig jazz will be launched in late 2004. section 3 49 Annual Report 2003-04 Sandra Levy Director of Television Sandra Levy was appointed the Director of Television in June 2001. She has an impressive list of production credits, including A Difficult Woman, Come In Spinner, True Believers, Police Rescue, Secret Mens Business and GP, as well as feature films Serenades, The Well and High Tide.

Sandra was part of the independent production house Southern Star for ten years and before that was ABC Head of Drama from 1986 to 1989. She has served as a board member with the Australian Film Finance Corporation, the Australian Film Commission and the Australian Film Television and Radio School. She is on the Board of the Sydney Theatre Company and the NSW Cultural Management Committee. ABC Television ABC Television provides a comprehensive public on 53.5% in 2002-03. Similarly, the level of broadcast service of high quality, diversity and first release Australian content between 6pm innovation. It offers audiences the widest range and midnight increased to 48%, compared of genres on free-to-air television. In 2003-04, with 46.7% in 2002-03. Repeat Australian its distinctive mix of arts, entertainment and programs comprised 6% of hours broadcast, information attracted record audiences: a decrease on the 2002-03 figure of 6.8%. average prime time household share was 17.8%, the highest recorded since the introduction of Correspondingly, Australian content between ‘people meters’ in 1991. Record shares were 6am and midnight decreased slightly to 48%, also achieved in every capital city, with Perth lower than the previous year’s level of 52%. recording the highest share of 19.6%. First release content during these times was 29%, compared to 32% in 2002-03; repeat In 2003-04, 51 programs attracted metropolitan content was 19%, compared to 20% audiences of over one million; of these 17 were in 2002-03. Australian. In 2002-03, a total of 18 programs attracted this level of audience, six of them Genre Diversity Australian. Children’s ABC Television continued to be Australia’s Australian Content most comprehensive and diverse free-to-air ABC Television has adopted a strategy of broadcaster of children’s and pre-school focussing limited resources to increase levels of children’s programs. Providing quality viewing Australian content during peak viewing times. according to need, age and maturity is Australian content comprised 54% of prime time paramount in the production and programming (6pm to midnight) programming, an increase of this genre. 50 Annual Report 2003-04

ABC Television (continued) In 2003-04, 1 882 hours of children’s television In 2004, a new documentary timeslot premiered were broadcast, an increase of 105 hours on Wednesdays at 9.30pm creating an evening compared with 2002-03. This figure included of factual television. Australian documentaries 418 hours of Australian children’s programs. included Dhakiyarr vs the King, a story of two laws, two cultures and two families; and The In morning children’s timeslots, ABC Television Mascot, which explored how a five-year old recorded a 63% share of the 0-12 audience, Jewish orphan became a poster boy for the an increase of 13% over 2002-03. In the Nazi ideal. afternoon audience share was 62%, an increase of 6%. The ABC had 99 of the top Sunday evening history continued to showcase 100 children’s programs, improving on its landmark series with strong dramatic narratives. 2002-03 achievement of 98 programs. Highlights were the Australian music series Love Is In The Air, which celebrated pop music Three Australian series premiered: Noah and its role in Australian culture, and the British and Saskia, Bootleg, and Backyard Science. series Seven Wonders of the Industrial World, A series about the cyberspace friendship which documented 19th and 20th century between an Australian teenager and her English engineering achievements. In 2003-04, this counterpart, Noah and Saskia achieved an series achieved a peak audience of 1 723 250. average share of the target 5-12 audience of almost 60%. Creature Features and repeats Drama and Comedy of Australian series continued to be popular, ABC Television broadcast 457 hours of including The Saddle Club, Round the Twist first-release drama programs, a considerable and Ocean Girl. increase on 370 hours in 2002-03. Australian first release drama also increased from 31 Factual to 49 hours. Weekly series included Feedback, Media Watch and Gardening Australia. Dimensions Australian drama broadcast was diverse in changed its title to George Negus Tonight and both subject and format. Long-form series continued to cover a diverse range of subjects. were well represented by the return of the A significant proportion of the series is produced medico-legal series MDA, and the premiere outside Sydney and Melbourne. New series of Fireflies, about life in a small rural community. included Kylie Kwong: Heart and Soul (cooking) This series premiered with a household share of and Surfing the Menu (food, travel and adventure). 40%, but averaged only 14.5% as audiences declined over the series’ run. Documentary The Reality Bites strand broadcast more than In 2003, two mini-series were broadcast to 40 half-hours of Australian documentary series. critical acclaim: contemporary drama Marking Twenty-seven of these episodes were produced Time, which tells the story of a young man’s with the independent sector. The series average coming of age, and The Shark Net, set in late household share was 19.8%, an increase of 1950s Perth, which explored themes of lost 3.2 percentage points over the 2002-03 innocence and guilt. The series gained an timeslot average. average share of 31.9% in Perth, well above the 2002-03 timeslot average of 18.5%. section 3 51 Annual Report 2003-04

Most Popular Television Programs Most Popular Television Programs 2003-04, 5-City Metropolitan 2003-04, Regional Average Audience Average Audience Kath and Kim (Series 2) 1 754 501 Kath and Kim (Series 2) 771 080 Seven Wonders of the Industrial World 1 490 326 Honey Badgers of the Kalahari 716 983 Edinburgh Military Tattoo 2003 1 308 134 Seven Wonders of the Industrial World 703 627 Murder Investigation Team 1 306 050 Elephants: Spy in the Herd 669 659 The Bill ( Saturday) 1 269 621 The Bridge on the River Kwai 650 305 Who Killed Alexander the Great? 1 248 790 Polar Bear Battlefield 627 720 Wild Australasia 1 248 094 Lights on the Hill: The Bridge on the River Kwai 1 235 303 A Musical Tribute to Slim Dusty 624 495 The Bill (Tuesday) 1 233 144 Edinburgh Military Tattoo 2003 616 353 Wire in the Blood 1 230 780 Wild Australasia 605 607 Honey Badgers of the Kalahari 1 227 349 Australian Story 592 859 Britain’s Real Monarch 1 221 352 Britain’s Real Monarch 585 938 Polar Bear Battlefield 1 216 796 Murder Investigation Team 585 763 Blue Murder 1 209 915 The Bill (Saturday) 581 596 Schools Spectacular 2003 1 193 600 Killer Ants 576 015 Taggart 1 191 471 Who Killed Alexander the Great? 574 146 Dynasties: From Macarthur to Murdoch 1 176 787 Dynasties: From Macarthur to Murdoch 560 798 Elephants: Spy in the Herd 1 175 696 Blue Murder 555 425 Diana: The Night She Died 1 165 169 Schools Spectacular 2003 555 342 Mother and Son 1 143 896 Monarch of the Glen 553 230 Diana: The Night She Died 552 558

In 2004, the telemovie Loot, about a forensic Sharing the 2004 Logie for Most Outstanding accountant, gained an audience of over Comedy Program with Kath and Kim was one million. the inventive news satire CNNNN. Series 2 received an average household share of 16%, Angels in America, the multi-award winning above first series average of 14.4%. American series linking interconnected stories of relationships, religion and politics, was Arts and Culture screened over three consecutive nights. This ABC Television is Australia’s leading arts landmark six-hour television event gained an broadcaster, programming performance, average household share of 18.5%; each night’s documentary, review and analysis. share was an improvement on the 2002-03 timeslot average. In 2004, Sunday Afternoon received a three-fold rise in resources enabling arts stories ABC Television’s Kath and Kim (Series 2) to be sourced from more locations throughout proved an exceptional success with critics Australia, a greater engagement with local and audiences. The final episode earned an contemporary arts, and an increase in artist average share of 37.9% and 2.15 million viewers, interviews. A new initiative of themed making it 2003’s top rating comedy program programming premiered and covered subjects on Australian television. Series three of Kath such as photography, film, classical music, and Kim will be broadcast in late 2004. 52 Annual Report 2003-04

99–00

00–01 ABC Television(continued)

and the visual arts. Critical Mass and Words 01–02 continued to provide a focus for critique and discussion. 02–03

Prime time arts documentaries included 03–04 Obsessions: Worries on a String, a portrait

of Australian classical composer, Elena Australian First Release and 0 10203040% a percentage of Hours Broadcast a percentage Kats-Chernin; Wildness, the story of Australia’s Repeat Content 6am-midnight, as greatest wilderness photographers; and Much Repeat First Release Ado About Something, a feature-length investigation of the origins of the work of William Shakespeare. 99–00 Entertainment Consistently gaining audiences of over one 00–01 million, Enough Rope with Andrew Denton entertained with its eclectic mix of interview 01–02 subjects and audience participation. 02–03

03–04

0 102030405060 Australian First Release and % a percentage of Hours Broadcast a percentage Repeat Content 6pm-midnight, as Repeat First Release

In 2004, four new weekly entertainment series were launched. Mondo Thingo takes a light-hearted look at the week’s entertainment news and the many products of pop culture. The New Inventors is a series where a panel of Australia’s leading architects, designers, and engineers evaluate three new inventions each week. The series attracted an audience share of 23.1%, a large increase over the 2002-03 timeslot average of 16.7%. Strictly Dancing is a competitive dance series featuring Australia’s most accomplished dancing couples. The series attracted new and loyal viewers to the ABC, evidenced by its average audience of 1 059 093, an increase of more than 300 000

Some of Australia’s most exciting dancing viewers on the 2002-03 timeslot average. couples competed in the series, Strictly Dancing. section 3 53 Annual Report 2003-04

The Einstein Factor is an offbeat quiz show Religion and Ethics that pits ordinary Australians with specialist The year-round series Compass continued knowledge against a ‘brains trust’. The series to provide a diverse exploration of faith, ethics achieved an average household share of and values from Australian and global contexts. 18.2%, well above the 2003 timeslot average Australian documentaries broadcast included of 13.2%. Tomorrow’s Islam and Life After Josh, about a magistrate’s quest for justice after the death Younger audiences were attracted to Double of his son in the Bali bombings. the Fist, a new cult adventure series, and the return of the irreverent The Glass House. Science and Technology This year, The Glass House gained a household At the forefront of science on television, Catalyst share of 15.9%, compared to the 2002-03 features the latest information and scientific timeslot average of 12.3%. breakthroughs from Australia and around the world. Education There were major changes to ABC Television’s Highlights included two ABC Television education production output, as current levels programs: Deadly Enemies, about the Cold of funding did not permit the commissioning War development of biological weapons, of new schools programs. In December 2003, which featured the last interview with the new episodes of the long-running series Behind late Dr David Kelly, and the international the News ceased to be broadcast. However, co-production Primal Instincts. a weekly education service continued to be broadcast throughout 2003-04 utilising previously Special Events commissioned and acquired material. In September 2003, the network broadcast the State funeral of Australian country music Indigenous legend, Slim Dusty. On Australia Day 2004, a The fifth series of Message Stick continued special event was broadcast to try to answer to provide audiences with access to Aboriginal the question ‘who is our greatest Australian?’ and Torres Strait Islander lifestyles, perspectives Eight of Australia’s leading figures tried to and aspirations. From September 2003, the convince the nation of the merits of their series aired in prime time. choice in The Greatest Australian.

A broadcast highlight was the arts documentary Sport Jimmy Little’s Gentle Journey that explored the ABC Television broadcast 182 hours of national life of Australia’s first Aboriginal pop star. sport including basketball, bowls, cricket, hockey, netball, soccer, and tennis. Tennis Natural History and Environment highlights included the 2004 Hopman Cup In addition to the weekly prime-time strand, and highlights of the French Open. In addition, Richard Morecroft Goes Wild, ABC Television 461 hours of regular state and territory sport broadcast the series Wild Australasia, an was produced and broadcast in the originating international co-production, and From the state or territory. The World Netball Heart (Series 2), produced using ABC archival Championships, broadcasts of the Women’s resources. Both series attracted average National Basketball League and the Women’s audiences of over one million. The ABC Champion’s Trophy Hockey series continued Television documentary Platypus: World’s ABC Television’s commitment to women’s sport. Strangest Animal aired to critical acclaim. 54 Annual Report 2003-04

99–00

00–01 Production Outside of Sydney and Melbourne 01–02 In 2003-04, Television production presenting the diversity of Australia to all Australians through 02–03 national broadcast continued as a key strategy. A total of 37.8% of ABC-made programs were 03–04 produced outside of Sydney and Melbourne, compared with 42.8% in 2002-03.* 40 45 50 55 60 65 % In August 2003, the ABC announced proposals

Australian Content as a percentage of Australian Content as a percentage 6am-midnight 6pm-midnight Hours Broadcast 1999-2000 to 2003-04 Hours Broadcast for cuts to program and non-program functions in order to operate within budget. In Television, budget cuts were made to schools production, live sport and factual programming. This has 99–00 resulted in a 5% decrease in production outside Sydney and Melbourne compared to 2002-03. 00–01

01–02 Production in capital cities outside of Sydney and Melbourne continued with series such as 02–03 George Negus Tonight (Tuesday night) from Perth; George Negus Tonight (Monday night), 03–04 Behind the News and Feedback from Adelaide; 0 500 1 0001 500 2 000 2 500 Gardening Australia and Big Country Revisited from Hobart; and Big Country Revisited and 6pm-midnight 6am-midnight special event programs from Brisbane.

* ABC internal producations and co-productions; excludes ABC Commissioned Programs,* first ABC Commissioned Programs,* pre-purchased programs (including many documentaries The weekly series Catalyst, Compass, Message

release, broadcast 1999-2000 to 2003-04 broadcast release, and children's drama programs) Stick and Sunday Afternoon included a large proportion of segments produced from centres outside of Sydney and Melbourne. The drama series The Shark Net was co-produced by

Sport Religion and Ethics a Western Australian production company. News 4%

Movies 3% 5% Arts High Definition Broadcasts Factual 2% ABC Television broadcast 1 381 hours of 7% 29% high definition material, including 1 080 hours

2% Childrens in prime time, in accordance with legislative Entertainment requirements. 8%

5% Current Affairs

Education Comedy Docu

3% * These statistics exclude the music video program Rage,

13% mentary which is produced from Sydney but relies entirely on production from outside the ABC.

Drama 12% 7% ABC Television Genre Mix 2003-04 Genre ABC Television as a Percentage of Hours Broadcast of Hours Broadcast as a Percentage 6am-midnight (excludes interstitial material) section 3 55 Annual Report 2003-04

Lynley Marshall Director of New Media and Digital Services Lynley Marshall has over 17 years experience in the broadcasting industry and has held a series of senior business positions in New Zealand, including Director of the Independent Business Units of The Radio Network, GM of The Radio Bureau and GM of TVNZ Enterprises. New Media and Digital Services New Media and Digital Services produces and New Media Audiences delivers the ABC’s Internet activities and is ABC Online content spans many genres, with responsible for developing new media and a focus on news, current affairs and business, digital ventures. In 2002-03, the Division sport, children, youth, science and health, continued to increase its audience reach regional and rural, arts, education and radio and deliver innovation on existing and and television. The year saw growth in audience emerging platforms. numbers across many of these areas. The Backyard, the collective of 49 Local Radio Throughout the year, New Media and websites, has increased its audience by 48.3% Digital Services launched new websites and over the period, with the average number of broadband services, originated interactive Australians accessing The Backyard each television content and developed new mobile month increasing from 174 513 in 2002-03 phone and wireless services. The ABC provides to 258 767 in 2003-04. The ongoing success quality content to increasingly mobile audiences of new media regional content and services across a range of platforms, particularly in the indicates the importance and effectiveness of areas of news, information and entertainment. communicating online with regional and local New Media and Digital Services collaborated communities. Other areas of high growth for with ABC Television and ABC Radio to develop ABC Online include Broadband, Sport Online, a number of cross-media programs that Rollercoaster (for 8-14 year olds), TV Online, capitalised on the synergies available within ABC News Online, Business and Current Affairs. the ABC as a multi media organisation. New Media and Digital Services has established The Division further refined ABC Online to a large number of online communities and ensure fast and reliable content delivery and continues to maintain and encourage audience a user-friendly environment. The website’s interaction via online forums, guestbooks and navigation and searchability were further email newsletters. At the end of June 2004, enhanced to ensure a more satisfying there were 304 385 subscriptions to ABC user experience. Online email newsletters and 100 705 registered users of ABC Online Communities, which provide 56 Annual Report 2003-04 New Media and Digital Services (continued) ABC Online’s award-winning Greek team of web developers, producers and mythology site, Winged Sandals. journalists and draws on ABC News and Current Affairs output.

In 2003-04, ABC News Online delivered an average of 3 270 891 pages of content each week. The number of Australians visiting the site each month increased by 12.7% from 283 171 in 2002-03 to 319 237 in 2003-04.

Changing Audiences, New Services New Media and Digital Services has adopted strategies to ensure the continued relevance of ABC services in the face of changes in Australians’ lifestyles and media consumption habits. Emerging technologies are permitting audiences to consume content when, how and wherever they choose. In response to increasingly mobile lifestyles, New Media and Digital Services has responded by delivering users with a unique identity and increased quality content offerings to audiences in a access privileges to participate and contribute range of formats and across a range of platforms, to ABC Online forums and guestbooks. including narrowband Internet, broadband, The increasing popularity of these features digital television, DVD and wireless technologies. demonstrates a high level of loyalty and engagement amongst the audience. A key focus is interactivity as a means of engaging audiences in the digital media News and environment. Over time, New Media and Information Programming Digital Services has developed and encouraged One of the most successful areas of ABC an audience expectation of active engagement Online is its dedicated news site, ABC News and interaction with content and the creation Online, which provides a variety of content, of online communities through forums, polls, continually updated throughout the day. The chat, quizzes, guestbooks and SMS. site covers all areas of news and includes ABC Current Affairs program-related information The Division is central to the Corporation’s and an on-demand broadband video news efforts to fully integrate new technologies service updated six times each day. ABC and platforms into cross-media production. News Online also delivers a regular news Cooperation with ABC Television and ABC email to subscribers and content for mobile Radio has led to a collaborative production phones for special events such as state approach to such production and the elections. The site is created by a dedicated development of several cross-media projects. section 3 57 Annual Report 2003-04

The ABC’s traditional media platforms have DVD was released in April 2004 after a television been able to engage their audiences further broadcast in March, and was at the top of by integrating online, mobile and wireless ARIA’s national music DVD charts and the ABC content into programs. For example, in April Shop Online bestseller list across all product 2004, WildWatch Australia, which was categories throughout April. broadcast on ABC Television and supported by Local Radio, invited audiences to complete Building Partnerships a survey about wildlife in their backyard. In five Partnerships play an important role in the weeks the WildWatch online survey attracted development of content and services for 27 364 responses and over 3 000 comments New Media and Digital Services. The Division in the website’s guestbook. has received important development funds and expanded the reach of its content by working New Media and Digital Services has implemented with both government organisations and private mobile phone services for a selection of Television sector partners. and Radio programs, and inbound SMS services for a full range of programs on ABC Local Radio New Media and Digital Services has fostered stations in metropolitan areas. In January 2004, close working relationships with industry funding triple j introduced ‘Hottest 100’ voting via mobile bodies, resulting in new media projects such phones, as well as an SMS option for its as the Broadband Production Initiative with the ‘Super Request’ program and gig guide Australian Film Commission, which provided information; triple j fans can also download funding for four broadband productions to mobile phone ringtones and logos from the be hosted on ABC Online. In 2003-04, Film triple j website. During the Queensland State Victoria also contributed to the production of election in 2003, ABC News Online offered 4 Minute Wonders, an initiative to encourage an outbound SMS service which allowed the development of digital media skills among subscribers to receive updates to their established and emerging digital artists and mobile phones during election night. filmmakers. Such initiatives ensure the production of dynamic projects produced The Division managed the cross-media specifically for delivery on ABC Online, as well components of the Love Is in the Air program, as contributing to the development of the which was broadcast in late 2003. Interactive Australian independent production sector. television content designed to support viewers curious for extra information was available to One of the best examples of the Division’s all Austar subscribers. Broadband video content cross-media content is the Winged Sandals from the program was also available through website, launched in November 2003. The site ABC Online. is an educational resource on Greek Mythology created by the ABC Online Arts team in In collaboration with ABC Enterprises, conjunction with The University of Melbourne, New Media and Digital Services also initiated with funding support from the ABC Development production of a Midnight Oil DVD/CD pack Division. The site has received industry featuring the triple j-supported Midnight Oil recognition, winning both ‘Best of the Web’ concerts recorded at Goat Island in Sydney and ‘Best e-Learning’ Awards at the 2003 Harbour in 1985 and Sydney’s Capitol Theatre AIMIA Awards, as well as international animation in 1982. These concerts were recorded for prizes. Winged Sandals continues to attract television and radio broadcast respectively but audiences for its innovation and best practice. had never been commercially released. The 58 Annual Report 2003-04

John Cameron

Acting Director of News and Current Affairs John Cameron has been Acting Director of News and Current Affairs since May 2004, when the incumbent, Max Uechtritz, left the ABC. John has been with the ABC for 20 years, most of these in Queensland as a radio and television reporter and producer, and five years as the Queensland State Editor. Before that, John was Washington Bureau Chief for three years, including the period of the first Gulf War. He also worked as State Editor in Victoria, before becoming the ABC’s National Editor four years ago. News and Current Affairs

News and Current Affairs is one of the largest Coverage production areas in the ABC. The Division International coverage was dominated this produces news bulletins, current affairs year by issues of international security, events programs and a substantial quantity of other in Iraq and the role of the US-led coalition material for use across all ABC domestic and forces in the lead up to the handover of international platforms. The programming is sovereignty to the Iraqi interim government. aimed at providing audiences with the most ABC News and Current Affairs has maintained comprehensive, respected, accurate, impartial a presence in Bagdad since the war ended and independent news and current affairs in 2003, with the security of reporters and in Australia. camera crews under constant review.

After the introduction of a range of new Domestically, there was extensive coverage programs in the previous year, 2003-04 and analysis of Australia’s involvement in Iraq, was a period of consolidation. including the role of Australia’s intelligence services in the decision to take part in the The Division’s national and international Iraq operation. Other significant coverage coverage was again acknowledged through included the debate over the Free Trade peer recognition with dozens of awards, Agreement between Australia and the US, including Walkleys and Logies. a foreign exchange scandal at the National Australia Bank, Melbourne’s gangland killings, The Director of News and Current Affairs, Max allegations of sexual misconduct by footballers, Uechtritz, left the ABC to take up a position in and rioting in Sydney’s Redfern after the death commercial television. Mr Uechtritz had been of an Aboriginal teenager. In politics, the at the ABC for 18 years, serving four years Federal Labor Party chose a new leader, as Director of the Division. Mark Latham, there was a State election in Queensland and the former Tasmanian Premier Jim Bacon died a few months after being diagnosed with cancer. section 3 59 Annual Report 2003-04

Audiences Adelaide and Brisbane. The exhibition News and Current Affairs audience figures focussed on the ABC’s enduring commitment have grown across many programs, with to international reporting. A public forum key programs attracting strong audiences in was held in conjunction with the exhibition’s 2003-04. The 7.45am news on Local Radio opening in Sydney, as well as a workshop achieved a five-city average weekly audience for university journalism students. reach of just under one million (a 3% increase on the previous year) and AM on both Radio Four Corners and New Media and Digital National and Local Radio attracted a combined Services are completing a pilot broadband average weekly audience reach of more than interactive television project that provides a 1.1 million (up 4%). On Television, the 7pm rich and complex viewing experience using News had a five-city average audience of several Four Corners programs on terrorism. 1.1 million (1% up) and 7.30 Report 910 000 The aim is to extend Four Corners material (up 7%). Australian Story’s average audience for interactive broadband, online and interactive was 1.1 million (up 12%), while one in two digital TV, with the capacity to position the episodes of the program achieved an audience ABC as a world leader in this field. of at least 1.2 million. Online audiences continued to grow, with the average weekly News and Current Affairs continues to develop page access total for all sites containing a divisional training plan for a series of flexible, News and Current Affairs content competency-based accredited courses to be approaching 3.3 million. delivered in the working environment of ABC newsrooms. Initiatives The renewal of Federal Government funding for National Interest Initiatives has allowed the Division to continue programs funded from that source. These included local weekend Television News bulletins in the ACT and the Northern Territory, enhanced business coverage across a range of programs and the appointment of two reporters in the new ABC studios in Ballarat.

In an effort to bring a sharper focus to the ABC’s prime-time coverage of national and international sports-related news stories, a new segment presented by Peter Wilkins has been introduced in the 7pm Television News bulletins each weeknight. The new segment complements local coverage of sports news stories in each state and territory.

Through Australian Eyes, an exhibition on the history of the ABC’s foreign reporting from the 1930s to the present visited Sydney, Emma Griffiths and John Hinde, the newest and oldest living ABC foreign correspondents, at the opening of the Through Australian Eyes exhibition of the history of ABC international reporting. 60 Annual Report 2003-04

News and Current Affairs

As part of the Division’s continuing commitment senior management, executive producers and to leadership development, a three-day State representatives from the network on which the Editors’ conference was held in mid-October. program is broadcast. In addition to formal This was the first time that State Editors from reviews, output is monitored on a daily basis around the country and the News and Current and there are occasional reviews of coverage Affairs executive had met together in Sydney across programs of particular topics, such since collocation was completed at Ultimo in as sport or business. 2001. Workshops included leadership, the effectiveness of bi-media newsrooms around All program-making staff in News and Current the country and the potential of such to achieve Affairs have copies of the revised News and greater efficiencies. Twelve Executive Producers Current Affairs Style Guide. This advises on and other senior staff are taking part in a language, presentation and production. management development program; two members of the Division’s executive and two Resources and Efficiencies State Editors participated in a pilot senior To meet budget targets the Division made executive development program run by the certain adjustments to programs and other Australian Graduate School of Management; areas of activity. The resources of Business and Production Managers attended a two-day Breakfast and World at Noon were combined training workshop in Adelaide in October. to create a new program, Midday News and These development programs followed a Business. Some state-based weekend successful three-day forum for women afternoon and evening radio news bulletins, who have the potential to move into produced in capital cities around the country, leadership roles. were replaced with national bulletins produced from the newsrooms in Adelaide and Perth. To ensure greater accountability, the Division has entered into Service Level Agreements The annual journalism cadetship intake was or Arrangements with all output areas. suspended and a two-year program of attrition These agreements set out the programming and expense cuts was imposed across all requirements of the networks and the agreed areas of local, national and international processes in News and Current Affairs to coverage and management. meet these requirements, as well as a range of mutual obligations. The agreements are In international operations, the Brussels expected to be reviewed annually. bureau was closed, with some of the savings from this closure used to augment Europe News and Current Affairs has a range of coverage from the London bureau. A mechanisms to ensure programs are meeting correspondent’s position in China was also expectations of integrity and quality. All programs abolished. Despite the reductions, the ABC are subjected to regular formal reviews which remains the best-represented Australian consider story choice, talent, production, media organisation overseas. presentation, writing and adherence to program briefs, ABC Editorial Policies and Field video store-and-forward technology has the Style Guide. The reviews generally involve been further developed and expanded. This section 3 61 Annual Report 2003-04

system employs a satellite phone connection Radio Current Affairs to a laptop, allowing crews in the field to file Outlet Hours edited television packages at significantly AM (Early) Local Radio 43 lower cost and with greater convenience than AM (Radio National) 87 traditional satellite feeds. First used by ABC AM (Main) 130 reporters to file footage during the Iraq war, The World Today 197 it is now used widely overseas on a variety PM (Radio National) 177 of assignments and has also been used PM (Local Radio) 197 domestically. Business Report 12 Sat AM (Local Radio and Radio National) 24 The Division is trialling an Internet system which Correspondents Report 20 allows free calls between London and Sydney Finance Market Report at Noon 9 over a broadband link. This is likely to be Finance Market Report PM 13 extended to the other overseas bureaux. TOTAL 909

Annual Production of News and Current Affairs TV News and Current Affairs In 2003-04, the ABC broadcast approximately Outlet Hours 14 000 unduplicated hours of television 7pm News (all states) 1 455 and radio news and current affairs on its News Updates 94 domestic services. Asia Pacific Focus 23 Australian Story 19 These figures do not include material provided Business Breakfast (ceased) 21 to News Radio, Radio Australia and the ABC 4 Corners 21 Asia Pacific service; live crosses for ‘Q and A’s Foreign Correspondent 27 by reporters into radio programs; election Inside Business 20 night broadcasts; budget specials and any Insiders 30 rolling coverage. Landline 38 Lateline 107 Order in the House, Parliamentary Question 7:30 Report 105 Time and National Press Club Luncheon Seven Days 22 have also been excluded. The figures do Stateline 156 not include seasonal variations such as sport World at Noon 27 broadcasts that interrupt bulletin schedules. Midday News and Business 79 All radio figures are national totals. TOTAL 2 244

Radio News Outlet Hours Local Radio and Radio National 7 009 Regionals 3 285 triple j 282 Classic FM 542 TOTAL 11 118 62 Annual Report 2003-04

International Broadcasting

The ABC operates two international broadcasting Over the past twelve months, Radio Australia’s and online services, Radio Australia and ABC shortwave broadcasting capacity to Asia has Asia Pacific, to encourage awareness of increased by 15% and now stands at 200 Australia in the Asia-Pacific region and offer transmission hours per day across Asia and an Australian perspective on world affairs. the Pacific. Additional transmission hours The services also provide information for have helped boost capacity for broadcasts to Australian citizens living or travelling abroad. Asia in Indonesian, English and Vietnamese.

Radio Australia In May 2004, Radio Australia celebrated 60 Radio Australia sought in 2003-04 to extend years of shortwave broadcasting to the Pacific its direct transmission capacity and develop and eastern Indonesia from transmitters at its rebroadcast network in Asia and the Pacific. Shepparton in Victoria. Ongoing additional transmission funding announced in the May 2003 Federal Budget In 2003-04, Radio Australia made significant provided resources to expand shortwave progress in securing new local FM relays. broadcasts to Asia and to fund new FM relays. Radio Australia’s broadcasts in English can now be heard 24 hours each day in Suva,

Asia Pacific Focus presenter Michael Maher has been covering the Asia Pacific region for more than fifteen years. section 3 63 Annual Report 2003-04

Phnom Penh and Port Moresby, with three more a 13-part radio series produced with Monash 24-hour FM services planned for the end of University, aims to explain Australia to overseas 2004 in Honiara, Port Vila and Dili. New partial audiences. In a first for the ABC, Radio Australia relays have been secured in Indonesia, as well produced a Hindi language version of this site as Bangkok and Phnom Penh. For the first with the support of the Australia India Council time since 1996, a range of Radio Australia and La Trobe University. The Australia China programs is available on local relay in Thailand. Council is supporting the production of a Chinese language version of the site. Radio Audience survey figures indicate that Radio Australia also commenced production of a Australia enjoys an annual audience reach of series on the Vietnamese community in Australia. 7 million in Indonesia and confirm its ranking The first programs of the series have been alongside other key international broadcasters. welcomed by Radio Vietnam, which will Radio Australia’s Indonesian language programs rebroadcast the programs. are heard via 38 local stations, including 22 live satellite relays. A third of Radio Australia listeners Radio Australia co-produced public lectures with claim to listen to the service via local relays. major Australian universities: a public forum at the University of Melbourne’s Asialink Centre with In 2003-04, Radio Australia provided specialist Indonesia’s presidential candidate Mr Yudhoyono; coverage of key events in the Asia Pacific region. the Second Herb Feith Lecture with Monash Radio Australia’s Chinese service and the Asia University at Southbank delivered by Professor Pacific program covered the presidential election Wang Gungwu; and a public forum held with in Taiwan with live broadcasts and reports in Sydney University at the Eugene Goosens English and Chinese. Radio Australia’s Auditorium on ‘Smart Societies in Asia and Indonesian service and the Asia Pacific program the Pacific’ for a new 13-part radio series. provided live coverage of 2004 Indonesian presidential election campaign and the 2003 As a further commitment to education, Radio commemorations of the Bali bombings. Australia signed an agreement with Adult Multicultural Education Services Victoria (AMES), Radio Australia covered major political to develop a vocational English-teaching developments in the Pacific in Pidgin and language series. The series will be produced English. The Pacific Beat program was in Chinese, Indonesian, Vietnamese and broadcast live from Fiji on two occasions Khmer for distribution across Asia through covering local political issues and HIV/AIDS Radio Australia’s rebroadcast network. issues in the Pacific. Radio Australia’s specialist reporters provided coverage of the South In 2003-04, Radio Australia further developed Pacific Games and key regional issues for partnerships with major institutions in Asia. ABC Asia Pacific Television. A distribution agreement was signed with India’s Indira Gandhi National Open University for In 2003-04, Radio Australia maintained close the rebroadcast of educational programs on relationships with Australian institutions to IGNOU’s radio network across India. In Thailand, deliver educational programs to Asia and a cooperation agreement was signed with Pacific audiences. A new educational web Chulalongkorn University for the co-production site, Understanding Australia, complementing of educational series in English and Thai. The co-production of a series on Asian cities with 64 Annual Report 2003-04

International Broadcasting(continued)

Radio Chulalongkorn and MediaCorp ABC Asia Pacific Singapore is planned for later this year. The ABC’s international television arm, ABC Thailand’s Ministry of Education also expressed Asia Pacific, grew rapidly throughout 2003-04. interest in Radio Australia’s educational programs The service was the fastest growing channel in and in co-producing new English learning series Asia according to the PAX Synovate audience for Thai students. survey. The service is now seen in 32 countries. It is retransmitted by more than 150 pay television In the Pacific, Radio Australia and Pacific Island operators, is available in more than 190 000 broadcasters have agreed to the development hotel rooms and can be seen in seven million of a Pacific Radio Network to support public homes across the region. broadcasting and governance principles in the Pacific. The network will facilitate the exchange The service is designed for an audience of program material informing public debate on demographic comprising decision makers and key regional issues. Meanwhile, Radio Australia opinion leaders in the private and public sector, continued in 2003-04 to provide training and including emerging middle-class community professional attachment opportunities to segments, student and learning communities, Pacific broadcasters. Radio Australia is and international expatriates as well as working closely with AusAID on a partnering Government missions based in the region. arrangement with the National Broadcasting Corporation of Papua New Guinea to support ABC Asia Pacific has enjoyed considerable public broadcasting in PNG. success in a crowded and highly competitive market (most countries in the region offer between 40 and 100 channels).

ABC Asia Pacific, the ABC’s international television service, is now seen in more than 32 countries. section 3 65 Annual Report 2003-04

Programming Australian sports coverage was extensive, with ABC Asia Pacific offers a diverse range of seven games of AFL or NRL broadcast every quality programming rather than a single week of the football season, as well as coverage program genre such as movies, sport or of the Victorian Spring racing carnival, with the 24-hour news broadcasts. This makes the Melbourne Cup as the highlight. service unique amongst the international broadcasting community. This programming Some of the programs that proved most strategy has played an important role in the successful were: rapid take-up of the service. • 36 ABC Asia Pacific half-hour news programs each week; During the past year, ABC Asia Pacific • Australian dramas such as The Shark Net, substantially redesigned and upgraded its Blue Healers and MDA; program schedule to better meet audience • International dramas such as Forsyth and pay operator expectations and demands. Saga, State of Play and Frost; All programs shown are high quality, up-to-date • Documentaries on a wide range of issues and recently produced. The news, current and from differing perspectives; and affairs and information programs aim to be • Australian information programs such as credible and independent. The channel RPA, Getaway, Catalyst, The New Inventors is committed to showcasing the best of and Enough Rope with Andrew Denton. Australian television by broadcasting a minimum 60% Australian content. Distribution During 2003-04, 75% of the schedule Among the countries and territories to was Australian content. launch ABC Asia Pacific in the past year were Singapore’s sole pay television operator, The nightly prime time programming StarHub, and Hong Kong’s dominant cable line-up is built on four main strands: operator, I-Cable. Negotiations continued with • ABC news and current affairs produced Chinese media authorities for the rights to limited for the Asia Pacific region; transmission in mainland China. Detailed planning • a quality Australian or international is now underway to expand the service into drama series; India and surrounding nations in 2005. • a world class documentary; and • an informative and entertaining feature Online or lifestyle program. The companion website to ABC Asia Pacific television, abcasiapacific.com, provides a Another significant programming strategy comprehensive program listing and television includes transmitting education programs of schedule, and an up-to-the-minute regional real benefit to audiences across the region. news service produced specifically for an Feedback through the ABC Asia Pacific web international online audience. During the year, site suggests that such programming, weekly accesses to the service doubled to in particular English learning content, is nearly 100 000. extremely popular. The popularity of ABC Asia Pacific education programs Nexus and English Bites were a major factor in this growth. 66 Annual Report 2003-04 Andrew Lean

Director of Production Resources Andrew Lean was appointed Director of Production Resources in 2000. Prior to joining the ABC, he was Director of Production for the Seven Network. Andrew worked for the Seven Network for 23 years.

Production Resources Production Resources operates broadcast and in 2003-04, a level slightly above that of production centres in the capital city of each 2002-03. The balance undertook ancillary state and territory. It manages the broadcast of activities, including transmission support and ABC Radio and ABC Television, and supports marketing activities through ABC Resource the production needs of ABC Television and Hire, part of ABC Enterprises. News and Current Affairs. In 2003-04, the Division provided a total of The Division contributes to the distinctiveness, more than 1.66 million workforce hours for level, mix, quality and diversity of Australian television program production, an increase of content produced for national and local television. over 4% on 2002-03 levels largely reflecting In addition to broadcast use, these programs an increase in hours provided for general provide opportunities for international program television production. sales and additional products and services for ABC Enterprises. Broadcast Operations From December 2003, Production Resources Program Genre Diversity became fully responsible for the broadcast and Australian Content operations of ABC Radio and Television In 2003-04, programs produced using through the addition of radio and television Production Resources’ workforce and facilities master control rooms. The Division operates covered all television program genres and broadcast facilities for the presentation and contributed directly to ABC Australian content switching of radio and television broadcasting levels. Almost 70% of the Division’s workforce for transmission and distribution by external activity contributed to production of television providers. It also arranges and schedules programs in five genres: news, current affairs, transmission facilities used for the production factual, entertainment and drama. and distribution of ABC content.

Production Support Facilities Marketing The production resources requirements of In July 2003, responsibility for facilities marketing ABC Television and News and Current Affairs of production resources was transferred to the accounted for approximately 92% of the new ABC Resource Hire group within ABC Division’s costed production workforce resources Enterprises. Production Resources continued section 3 67 Annual Report 2003-04

to be a provider of production workforce and state or territory audiences, they also produced facilities resources for hire by external clients. The programs for the national network. These revenue generated from this activity was used included Australian Story, Landline, George to boost ABC production and programming. Negus Tonight and The Hopman Cup, as well as a number of specials and sports programs, National Production and such as coverage of Anzac Day marches, Broadcast Centre Presence annual football award ceremonies and local The Sydney and Melbourne production and sport. Perth and Adelaide provided resources broadcast centres provide the majority of for the production of ABC Asia Pacific news resources used to make programs and to and education programs, respectively. broadcast programming for the ABC national television network. These centres provided Sydney Production resources for television news and current Centre Move affairs and for major television programs By the end of 2003-04, the Sydney production such as Fireflies, Silver Sun, Strictly Dancing, centre had moved from Gore Hill to new, purpose- Kath and Kim and Enough Rope with built premises in Ultimo and modified premises Andrew Denton. at Lanceley Place in Artarmon. In late 2003, drama facilities were relocated to new purpose- While the other six capital city production and built accommodation and the set-making broadcast centres provide resources primarily workshop at Lanceley Place was completed. for the production of local television news and Field operations and outside broadcast current affairs and other local programming for operations are now located at Lanceley Place.

The studio set for the popular Strictly Dancing in the ABC Ultimo Centre in Sydney. 68 Annual Report 2003-04

Production Resources (continued) With completion of these moves, Production within the Corporation. This transfer involved Resources’ Sydney-based production and moving about 20% of the production workforce. broadcast operations are now fully established at Ultimo and Lanceley Place. Start-up issues Production and with new equipment, facilities, accommodation Broadcast Facilities and processes have largely been resolved. During the year, Production Resources continued to expand digital production and Resources Workforce broadcast operations. In accordance with With a workforce of over 1 000, Production legislative requirements, High Definition (HD) Resources is the single largest employer within on-air transmission began in late 2003. The the ABC, accounting for about one quarter Division participated in the development of of all ABC staff. Almost two-thirds of the native HD playout infrastructure planned for production workforce is based in Sydney and operation in 2004-05. A new radio switcher Melbourne, with the remaining third in the was installed and began operation at Ultimo other six capital cities. The utilisation rate of the in late 2003-04. The Division took delivery of production workforce for 2003-04—measured another four widescreen television Outside by chargeable time as a proportion of paid Broadcast vans, bringing the total number time—was 78%, maintaining the same levels of operational vans to eight. as 2002-03.

The Division aims to provide workforce capabilities for the full range of production skills needed to make television programs. However, when production requirements exceeded the base capacity of the production centres, or the capabilities required were not available at those centres, the Division engaged additional employees from the external television production industry. Similarly, where required and where facilities were not available, the Division hired facilities from the external television production industry.

Awards won by the Division’s employees recognise the capabilities of the ABC production workforce. At Australian Cinematographers Awards ceremonies, Production Resources employees won awards across a wide range of categories.

At the end of 2003-04, television production pool staff were transferred to the Television Division to better realign editorial responsibilities section 3 69 Annual Report 2003-04

Helen Hughes Director of Development During a twenty-year career in broadcasting, Helen Hughes has worked in a range of programming roles, including journalist and news producer. Positions held at the ABC include Head of News and Current Affairs Queensland from 1990-92 and Network Editor of the 7pm News Sydney from 1993-97. Management roles have included General Manager Local Content Development and Development Manager Local Television. Helen was appointed to the role of Director Development in September 2001.

Development The Development Division supports the ABC A pitching round was held for ABC Radio in media platforms to develop new programs October 2003. Twenty-nine proposals were and content sourced from within and outside received with 12 selected for development the ABC. support, including We’re All Very Tired Now, a humorous look at parenting from social In its fourth year of operation, the Division formally commentator Susan Maushart. Two history assessed 1 564 proposals and approved 174 projects were also approved: Patriots Three, (11%) for development support. The high a four-part radio documentary for Radio number of proposals assessed reflected efforts National from producer Jill Kitson, and In the made during 2003-04 to source ideas as Wake of the Caledonia from triple j presenter widely as possible. Daniel Browning, which traces the adventures of one of his sea-faring ancestors. From August to December 2003, a round of television pitching sessions was held across The Division participated in a number of the country to provide a forum for producers industry events in 2003-04 including the from both within the ABC and the wider Australian International Documentary production community to discuss ABC Conference at Fremantle, Western Australia. priorities and to present ideas. It also co-sponsored Pitch ’n’ Punt with Arte France and conducted one-on-one pitching Pitching sessions were held in all capital cities, sessions with producers. with ten projects approved for development support. These included SAS: The Soldier’s Story While expenditure on program and content from Mianjin Entertainment, which traces the development was the highest in four years, the history of the elite Australian SAS Regiment. total number of projects supported was smaller This project attracted matching development than 2002-03, reflecting several programming support from the Pacific Film and Television initiatives of significant scale. The greatest Commission and Screenwest. activity was recorded against the genres of history, drama and arts and entertainment. 70 Annual Report 2003-04

Research and Development Expenditure and Approved Projects 2003-04: Television, Radio and New Media Development(continued)

$1.29m Different ways of telling Australian history were 00–01 explored with projects such as Outback House 70 Projects and Rewind. New arts and entertainment programs such as The New Inventors, Strictly $2.54m Dancing and The Einstein Factor, and drama 01–02 projects, including Loot, were funded in 19 Project development. Development funds were committed to a number of new comedy projects, including Double the Fist, Stand Up! $3.70m 02–03 and a third series of Kath and Kim. 211 Projects In 2003-04, fifty documentary programs or series covering a wide range of subjects $3.97m 02–03 and sourced from across Australia attracted development support. Projects included The 174 Projects Shearers, following the fortunes of a group of young shearers selected to enrol at Tasmania’s highly competitive shearing school; Street Approved Projects Expenditure Practice, a four-part series about young lawyers moving from university to a busy legal aid practice; the third series of the highly successful Dynasties; and Air Australia, Television Development Activity exploring the history of Australian aviation. by Genre 2003-04 Development supported the cross-media initiative Wildwatch, which featured the television and radio promotion of an online wildlife survey 7% designed to capture information about wildlife in people’s backyards in Australia. The initial survey attracted more than 27 000 respondents,

Children's 19% and led to support for a second survey to be Drama conducted in late 2004, along with further Factual 44% radio and television programming.

Development applied National Interest Initiative Entertainment funds to place a Development Officer in the Arts and Northern Territory. This has resulted in a series of content initiatives in 2003-04, including arts segments for Sunday Afternoon, the thirty 30% minute documentary Goannas and Canetoads for Richard Morecroft Goes Wild and a range of stories for George Negus Tonight, such as section 3 71 Annual Report 2003-04

Boys’ Business, about a music program at In areas of Australia where people meter panels Wanguri Primary School in Darwin aimed at are not established, television audiences are re-engaging boys in the classroom. measured by the completion of viewing diaries. Using weekly diaries members of households For Radio, The Idlers, a series on travel in record their daily television viewing, on a regional Australia, contained a mixture of stories quarter-hour basis. Diary surveys of television about life on the road, travel information, places are usually conducted over a two-to-four–week of interest and tips on travelling. Under the period. Welcome Mat was a series of programs that allowed listeners to ‘pitch’ a town for the This year the Corporation participated in diary presenter to visit and profile. surveys in Darwin in August 2003 and May 2004, and in regional Western Australia in August 2003 Significant New Media projects included Health and March 2004. Diary surveys were also Matters, the regional health gateway, and Kids conducted in August 2003 in Mildura, and Science Cross Media, a new interactive science July/August in the remote central and eastern resource for young teens. Both projects were areas of Australia. The Corporation also funded from Development’s National Interest participated in a diary survey of the Griffith Initiatives allocation. television area in October/November 2003.

Audience Research Radio Development Division manages Audience Nielsen Media Research carries out audience Research on behalf of the Corporation. In measurement for the major metropolitan markets 2003-04 the ABC subscribed to a range of eight times each calendar year, with listening audience measurement data and commissioned captured on a quarter-hour basis in five-week research to help measure its audiences; inform tranches in each survey period. In regional and programming, scheduling and marketing rural areas, Nielsen Media Research conduct decisions; and gauge audience attitudes less frequent radio surveys. to its services. In 2003-04, the Corporation participated The main data sources subscribed to in in regional surveys at the Gold Coast and 2003-04 were: Wollongong. Due to the lack of interest among commercial radio networks in conducting Television radio diary surveys in regional Australia, the Audience measurement data was collected Corporation initiated the first of a series of via the OzTAM people meter panels in Sydney, radio diary surveys at Mt Gambier, Albany Melbourne, Brisbane, Adelaide and Perth and and Orange in May through June/July 2004. reported on a daily basis. Regional TAM supplied data from their people meter panels in the Online aggregated regional television markets covering The ABC’s two primary audience measurement most of the regional coastal areas of Queensland, methodologies for ABC Online are Site-Centric Northern and Southern New South Wales, page access measures and the Nielsen// regional Victoria and Tasmania. Generally NetRatings service. The Site-Centric this information was reported as the share page access measures provide insights of viewing achieved and the percentage of the population reached. 72 Annual Report 2003-04

Development (continued) into traffic volume to ABC home page and The Nielsen//NetRatings service uses a national ABC Online Gateways. To ensure compliance panel that provides more in-depth data on with Audit Bureau of Circulations standards the number of users (both at home and work), for the measurement of page accesses, the reach and the demographic profiles of Corporation undertook a review of the audiences to ABC Online. mechanisms for capturing accesses. This review resulted in some changes in the mechanics of collecting page accesses which took effect from January 2004.

One of the many programs supported by Development, Loot is a forensic accounting drama, starring Jason Donovan and Anita Hegh. section 3 73 Annual Report 2003-04 Robyn Watts Director of Enterprises Robyn Watts has been Director Enterprises since the establishment of the restructured commercial operations division in July 2003. Robyn commenced at the ABC in July 2000 as Director of Content Rights Management. Prior to joining the ABC, Robyn was CEO of Southern Star Sales, a division she established for the company and grew to a worldwide distribution force of 13 000 hours of television programming. ABC Enterprises ABC Enterprises contributes to the role of $8.19 million in 2003-04, compared the ABC by selling and distributing ABC with $8.72 million in 2002-03. programming and content, hiring spare ABC resources capacity, and developing and retailing The best selling adult titles for ABC Books were quality consumer products associated with On the Road with Macca, The Bill, Surfing the ABC programming or relevant to Charter roles Menu and delicious: Let’s Entertain. Other titles and values. In this way, the Division extends the included Enough Rope, Gardening Australia’s life of ABC programming, assists in fostering Flora and The Coroner, which featured in the and developing Australian talent and creativity, Book Bestseller list for six weeks. and makes a financial return to the Corporation for investment in programs. The leading ABC Children’s Book was the Saddle Club Friendship Book. Award-winning ABC Enterprises began operating in an and shortlisted children’s titles throughout the expanded form on 1 July 2003, when the ABC year included Zoo Album, Baby Boomsticks, Board endorsed the proposal to integrate all The Naming of Tishkin Silk, Old Tom’s Man revenue-generating business activities. The of Mystery and Antarctica, which won the Board’s decision aimed to provide clear Wilderness Society Environment Award. separation of ABC commercial and editorial activities and focussed management of sales ABC Audio released its first MP3-CD consumer and revenue generation. product, Taim Bilong Masta, in March. The MP3 format allows each audio CD to hold up to ten The Division is currently structured into the hours of book reading. Christmas and Father’s three businesses—ABC Consumer Publishing Day greeting cards with an attached audio and and Content Sales, ABC Retail and ABC music CD were the best selling audio products Resource Hire. During 2003-04, ABC Content for the year. Sales and ABC Consumer Publishing were merged into a single business unit. The ABC food magazine, delicious, won four awards at the 2003 Magazine Publishers ABC Consumer Publishing of Australia Awards, including the coveted In 2003-04, ABC Consumer Publishing Magazine of the Year. Saddle Club magazine released over 800 consumer products relating was another success, with a recorded readership to ABC programming and Charter activities. of 136 000 among girls aged 6-13. A triple j The business unit made a net profit of annual magazine, entitled Beat the Drum, was published in December. 74 Annual Report 2003-04

ABC Enterprises(continued)

Consumer products associated with Kath and Kim topped the bestseller lists for the second consecutive year, with the Kath and Kim Series 2 DVD selling more than 80 000 units. A Kath and Kim video boxed set was released for Magazine Publishers of Mother’s Day, along with a Kath and Kim Australia named ABC food magazine delicious Party Tape music CD. the Magazine of the Year in 2003.

Sales of DVDs from perennial ABC for Kids favourites The Wiggles totalled more than 150 000 units in Australia. In the United States, the Wiggle Bay video sold more than 500 000 ABC Content Sales copies. ABC Content Sales distributes content and programming produced by the ABC’s ABC Music artists won a total of nine Golden Television, Radio and Online platforms and Guitars at the Country Music Association of leading independent content producers. Australia (CMAA) Awards. Sara Storer won a Global clients include broadcasters, filmmakers, record seven Golden Guitars, including Album airlines, multimedia producers, internet portals, of the Year and Female Vocalist of the Year. and wireless and broadband service providers. ABC Music released Midnight Oil: Best of Both Worlds, the first music DVD from the triple j Revenue from the sales of ABC-owned and archival collection. independently-acquired content decreased with a net profit of $2.22 million in 2003-04, Composers on the ABC Music Publishing roster compared to $3.74 million in 2002-03. The won the 2003 Screen Music Award for Best result was partly due to a decrease in available Music for a TV series for MDA, and the APRA ABC-produced content, an increase in sales 2004 Award for Most Performed Jazz Work of third party acquired content, and an for If You Loved Me. associated increase in costs.

ABC Classics won ARIA Awards for Best In 2003-04, ABC Content Sales attended Classical Album for Saffire and the Best Jazz international television markets and launched Album for Mikrokosmos. ABC Classics’ 100 hours of new programming. Surfing the highlights for the year included the releases Menu, Kylie Kwong: Cooking With Heart and of the CDs Bach Arias and Duets, Praise, Soul, Deadly Enemies, series 1 and 2 of Kath Cinema Paradiso, Brazil, Felix and Me, and Kim and Moulin Rouge Girls attracted and Margaret Throsby Collection. global buyers. International broadcasters NHK, TVNZ and Al Jazeera continued their supply ABC Events staged over 300 events and agreements for Foreign Correspondent. exhibitions over the year and entertained more than 200 000 children. The major exhibition In an increasingly competitive market, ABC for the year was Gardening Australia Live, Content Sales continued to increase revenue from which was staged in Sydney in August and sales of footage, although revenue expectations Brisbane in April. from collecting agencies and third party sales of section 3 75 Annual Report 2003-04

ABC Enterprises Revenue Reso

by Activity 2003-04 Content Sales urce Hire Gift Classics Licensing Magazine

Events s

Retail ABC Enterprises Revenue Video (incl. Non Theatric)

94–95

95–96

96–97 Contemporary Music Audio

Books 97–98

98–99

a 99–00

00–01

01–02

02–03

03–04b

0 2 000 4 000 6 000 8 000 10 000 12 000 14 000 16 000

$’000 a. includes cash from Program Sales, BDU, Non-Theatrics and Stock Footage b. includes cash from new Enterprises departments—Content Sales and Resource Hire

radio programs were not met. The continued Telstra, Yahoo and Austar. The unit attracted reduction of new, saleable ABC footage was new wireless clients such as Telstra Mobile and offset by increasing sales of represented Optus Mobile for SMS, WAP News and Sport, collections (National Geographic and Associated and sold ABC news and transcripts to new Press Television News) and by packaging platforms such as MarketWatch and high-demand material such as bloopers and MacquarieNet. popular music from the Countdown and the GTK collections. The unit launched WILD, an ABC Retail online ABC Natural History stock-shot database. ABC Retail opened one new ABC Shop at Bondi in NSW in November 2003. In the same month, ABC Content Sales continued to ensure that the ABC Shop at Erina on the New South Wales content was licensed for all major technology Central Coast was relocated to a new position platforms, establishing a long-term, multi-faceted alongside the newly-built ABC Radio studio agreement with OptusNet to supply news and within the Erina Fair Shopping Centre. During entertainment content for their online service, the year, eight new ABC Centres opened and and expanding its news relationships with three existing Centres closed. By the end of 76 Annual Report 2003-04

ABC Enterprises (continued) 2003-04, ABC Retail had 124 outlets in and overseas. Revenue generated from its operation, comprising 39 ABC Shops, 84 activities is channelled into program production, ABC Centres and an Order Centre which and provides ABC staff with exposure to a provides home delivery of products ordered wider range of production genres and disciplines. by phone, fax, mail and online. The unit’s net Services offered are digital outside broadcast, profit increased from $2.77 million in 2002-03 live minicam sports coverage, production to $4.88 million in 2003-04. services, and costume hire and manufacture. Also available for hire are studios, rehearsal During the financial year, ABC Shop Online rooms and theatres. The business unit was sales grew to $1.4 million, an increase of 41% moved from the Production Resources on the previous year. Online sales now account Division into ABC Enterprises on 1 July 2003. for 71% of all home delivery sales. The ABC Shop loyalty program, Reward, continues to be ABC Resource Hire made a net profit of $1.56 a significant promotional tool and accounted million in 2003-04 compared to $2.50 million for 28% of all shop sales. In 2003-04, 65 000 in the previous financial year. In a competitive new customers were added to the program, market, the unit successfully won contracts bringing the total number of people using their to provide content for all Australian television Reward card during the year to 131 000. networks, working with many of the country’s leading producers and production companies. Sales of DVDs increased from 18% of all products sold last financial year to 26% in In 2003-04, ABC Resource Hire provided 2003-04, and video and DVD sales accounted studios, facilities and crew for television for 45% of all products sold. The most programs such as Bambaloo, Active Kidz and popular genres of products sold were comedy, Mars Venus and the production of corporate children’s, factual and drama. The best selling videos and DVDs. Outside broadcast facilities product in the ABC Shops included Kath and and crew covered the World Track Cycling Kim Series 1 and Series 2 DVDs, The Bill Book Championships in Melbourne and provided and The Goodies DVD. National catalogue national sports coverage ranging from AFL promotions for Father’s Day, Christmas and in Western Australia, the Northern Territory Mother’s Day were all successful and exceeded and Tasmania to basketball coverage in previous years’ sales results. Queensland and Western Australia and soccer coverage in Western Australia. ABC Resource During the year, the most successful of the Hire provided Minicam facilities and crew for 230 local promotions undertaken included the the V8 Motor Racing series around Australia Gardening Australia Live exhibition, a Gordon and in New Zealand. Ramsay lunch for delicious magazine, book signings by Kylie Kwong and John Eales, and In association with ABC Asia Pacific, ABC a David Attenborough dinner and book signing. Resource Hire provided facilities and crew for coverage of the South Pacific Games in ABC Resource Hire Fiji. Minicam coverage of international events ABC Resource Hire uses spare capacity in included the Suzuka Motorbikes in Japan, ABC facilities and crews to offer services in Macau Grand Prix, Korean F3 and the television production to clients Australia-wide Bicycle Tour of Malaysia. section 3 77 Annual Report 2003-04 David Pendleton Director of Business Services David Pendleton joined the ABC as the ABC General Manager of Group Audit in 1996. He went on to become General Manager of Financial Operations and Accounting, and later Head of Finance. In February 2002, he was appointed to the position of Director of Finance and Support Services, which was re-named Director of Business Services on 1 July 2003. Prior to joining the ABC, David held senior management positions in the public sector at the NSW Roads and Traffic Authority and State Super Investment and Management Corporation. Business Services On 1 July 2003, the Finance and Support implementing the NII in the first two years of the Services Division was renamed Business four-year program. This review was included in Services, reflecting the incorporation of Archives a funding submission to the Federal Government, and Library Services, Rights Management and which included a request for the renewal of Business Affairs. NII funding from 1 July 2004. This bid was successful, with NII funding committed until Completion of Annual the end of June 2008. An additional $4.2 Financial Statements million per annum for acquisitions was also The Corporation’s Annual Accounts were appropriated to the ABC. completed within the required time frame and received an unqualified audit opinion from Finance Systems the Australian National Audit Office (ANAO). During 2003-04, work commenced on several major Finance System-related projects that are ABC Asia Pacific’s Annual Accounts were scheduled for completion in 2004-05. completed and submitted to the Department of Foreign Affairs and Trade after the ANAO As Finance System hardware is approaching the delivered an unqualified audit opinion. end of its useful life, a Request For Proposal for new infrastructure and related application Budget and Funding support services was issued to the market in The 2003-04 Budget was submitted to and May 2004. It is anticipated that this process approved by the ABC Board in July 2003 will allow implementation in early 2005. The following extensive negotiations with all Divisions. new system is expected to deliver ongoing The 2003-04 Budget encompassed reductions savings to the Corporation. to programming and non-programming budgets amounting to some $26m. Further business process improvements will be delivered in 2004-05 with the redesign With National Interest Initiatives (NII) funding and full integration of foreign currency payment due to expire on 30 June 2005, the ABC processes into the Finance System and an undertook a review of its performance in interface to the new Enterprises Sales Management System. 78 Annual Report 2003-04

Business Services (continued) Finance Committee broadcast in Television and News programs The ABC Board Finance Committee met on were also installed at the Ultimo Centre. The four occasions during the year to consider commencement of this project moves the papers prepared by the Division. Papers ABC closer to its long-term goal of retaining the included the Corporation’s annual budget, Corporation’s content collection in a high quality quarterly financial reports, revenue information, durable format that allows desktop access. accounting policies and capital planning. Accommodation NOIE Sydney During 2003, the ABC trialled three In July 2003, the ABC completed the relocation electronic solutions as part of an eProcurement of all planned activities from Gore Hill to its new, demonstration project facilitated by the National purpose-built building in Ultimo. Following Office for the Information Economy (NOIE). completion, the achievements of the Sydney The solutions comprised a B2B facility, a Accommodation Project were recognised with catalogue punchout tool and shopping cart, awards for excellence from the Institution of and an expense management system. The Engineers Australia (NSW Division), the National Australian Government Information Management Electrical and Communications Association Office (AGIMO) will commence a review of the and the Master Builders Association. project in July 2004 and it is intended that findings will be made available to Australian On 15 December 2003, the Chairman Government agencies and the business sector, of the ABC Board formally unveiled an and will be incorporated into a revised whole- installation dedicating the new ABC Archives of-government eProcurement strategy. and Library facilities in the ABC Ultimo Centre to Brian Johns AO, the Corporation’s Managing Digital Conversion Director from 1995 to 2000. The dedication In August 2003, the ABC, in partnership with IBM recognises that under his management the Global Services Australia, commenced a project Corporation decided to proceed with the to convert 60 000 hours of ABC analogue consolidation of Sydney activities at the television and radio content to a digital data Ultimo Centre. format. To facilitate the project, IBM commenced fit-out of a purpose-built facility in Pyrmont Gore Hill (close to the ABC’s Ultimo centre), which will The last stage of the redevelopment of the be operational in early September 2004. It is production support base at Lanceley Place, anticipated that the conversion of material Artarmon was completed with the construction will take three years. of new garage and maintenance facilities for the digital outside broadcast van fleet, together The project partners also began to develop with a new set-manufacturing workshop. hardware and software solutions for storing and accessing digital data files. Robotic libraries On 5 March 2004, the ABC entered into an were installed at the Ultimo Centre for system agreement which it is confident will result in and user testing and will be rolled out nationally the sale of the remainder of the Gore Hill site by the end of October 2004. Specialised PCs by March 2005. Net proceeds from the sale providing access to the converted material for of the site will contribute to the ABC’s digital conversion program. section 3 79 Annual Report 2003-04

Perth Since 1997, the ABC had been examining Construction of the ABC’s new Radio, Television options to provide improved administrative and and Online centre at East Perth in Western operational facilities in Canberra. The previous Australia is well advanced. facility consisted of six ageing buildings unsuitable to meet the Corporation’s current and future To complement the ABC’s decision to include operational requirements. The scattered a significantly enhanced television production arrangement of the buildings made it difficult facility as part of the project, the Western to achieve effective working relationships Australian Government has committed funding between operational units, and electrical and of $3.2m to assist film and television productions mechanical services were generally dilapidated in Western Australia co-produced by independent and in need of replacement. filmmakers in partnership with the ABC. The television production studio, part of the new ABC The new premises have been designed to Centre at East Perth, will provide the ABC with meet the current and future accommodation, significantly enhanced production capability in program and technical support needs of the Western Australia. branch. To improve work practices, work areas have been collocated where appropriate Practical completion of the building is scheduled and staff located in closer proximity to each for October 2004 with the new facility to be other and the studio facilities that they use. fully occupied and operational by May 2005. The project also focused on the upgrade of technical infrastructure, in particular the Canberra digitisation of television news equipment and On 3 December 2003, the then Minister for the digitisation and collocation of radio and Communications, Information Technology television central equipment rooms. and the Arts, the Hon. Daryl Williams officially opened ABC Canberra’s refurbished Northbourne Construction for the refurbishment of the Avenue facilities. The opening marked the Canberra premises commenced on 1 May 2002 culmination of five years of project work for the and was completed on 28 November 2003. Branch, including the return of local Television News and introduction of weekend Television News and a local Stateline program.

The newly refurbished ABC Canberra offices have been designed to meet current and future operational needs. 80 Annual Report 2003-04

Business Services (continued) Following the official opening, ABC Canberra Other Projects held an Open Day to present the new building Legal Services continued to provide the and studios to the community. It was attended Corporation with pre-publication advice, by thousands of people. Tours were conducted litigation and submissions on law reform through the Television Studio, new combined to government. During 2003-04, legal Television and Radio Master Control areas and representatives of the Corporation participated the greatly enhanced Radio Studios. in the Federal Attorney General’s proposed review of national Defamation laws; settled Other Facilities major defamation litigation brought against The ABC continued to focus on implementing the ABC; and renegotiated major supply its strategic property plan for capital cities and agreements for ABC Television and Radio. regional areas. Legal Services also resisted applications to restrain broadcasts proposed by the ABC; Three new regional radio stations were opened negotiated retransmission arrangements for during the year with the assistance of NII funding. ABC television broadcasts, and infrastructure The Chairman opened the new facility at Wagin, and software contracts for the ABC’s analog Western Australia on 22 July 2003, while the new and digital services; documented distribution Ballarat studio was opened by the Minister for and sale arrangements for ABC Enterprises; Communications, Information Technology and and renegotiated the ABC’s agreement with the Arts on 28 August 2003. A new collocated the Media Entertainment and Arts Alliance. ABC Shop and regional studio facility was leased at the Erina Fair shopping centre in Several significant rights research and clearance Gosford, New South Wales. The facility projects were undertaken on behalf of ABC’s commenced on-air operations on 28 November output Divisions and ABC Enterprises. These 2003 and was officially opened by the Managing projects include the new Comedy Kitchen Director on 29 January 2004. broadband service for New Media and Digital Services, episodes of Play School for rebroadcast The first broadcast from new premises at on Asia Pacific Television, republishing of the Nowra, New South Wales took place at the ‘Sing’ book for Enterprises and the Dynasties end of July 2003, with the official opening held documentary series for Television and on 17 September 2003. Construction of a international sales. purpose-built studio in Port Macquarie, New South Wales was completed, from where the The ABC’s Archival collections inspired program ABC Mid North Coast team commenced on-air makers during the year, helping to provide our operations on 9 February 2004; their former audience with new perspectives on Australia’s premises at Kempsey were sold at auction. social, political and cultural history. Archival material was sought for programs including The ABC leased vacant office space in the Local Radio’s Voice from the Vault, Radio building adjacent to its existing Darwin premises National’s Sports Factor, The Night Air, The to alleviate overcrowding. Administrative and World Today, Australian Story, George Negus management staff and functions were moved Tonight, Love Is in the Air, Dynasties, Rewind to the new space in March 2004. The lease and The Way We Were. will allow the exploration of options for the future collocation of News and Current Affairs. section 3 81 Annual Report 2003-04 Colin Palmer Director of Human Resources Colin Palmer joined the ABC in 1974 and went on to manage industrial relations in the Television Division in 1988 and later for the entire ABC in 1996. Colin has played a key role in the evolution and negotiation of ABC enterprise agreements and acted as the Corporation’s advocate prior to his appointment as Director of Human Resources in June 2001. Colin has studied employment law, organisational behaviour, personnel management and has senior-level management experience in all disciplines of human resources. Human Resources In 2003-04, the Human Resources Division To build on the Corporation’s objective of pursued strategies and projects aimed at encouraging a supportive and flexible work/life delivering improved leadership, a more culture, the Division collated a booklet for supportive workplace environment and managers and staff covering entitlements, forward-looking workforce planning and resources, guidelines and childcare. Called development. These strategies are aimed ‘About Choice’, these booklets, which included at ensuring that ABC staff have or be able a parental leave supplement, were launched to acquire the skills to develop and broadcast at Ultimo in June 2004. leading edge programming in a changing media environment. Human Resources continued to implement Indigenous employment initiatives aimed at Policy Initiatives attracting, developing and retaining Indigenous In May 2004, Human Resources launched a staff as part of the Corporation’s objective of comprehensive conflict resolution web page a minimum of 2% Indigenous representation. for managers and employees. The site provides During the year the ABC conducted an updated policies on harassment, discrimination Indigenous Staff Conference at Penrith, and grievance resolution, as well as a new policy New South Wales with 36 participants; addressing workplace bullying. The Division hosted an Ultimo-based careers open day provided assistance to employees for resolving for Indigenous students; established a cross- conflict and to raise complaints. divisional Indigenous committee and awarded scholarships for Indigenous staff under a pilot A key strategy to support managers and staff scheme. Indigenous representation remains with these new tools was the development of at 1.3% at year-end, with a number of a training program called ‘Creating a Better appointments in the pipeline expected to Place to Work’. This aimed at providing a raise the ratio in the early part of 2004-05. forum for information, discussion and case During the year, Divisions focussed on the studies on discrimination, harassment, targeting of positions and specific recruitment anti-bullying and resolution processes. initiatives, which resulted, along with other Workshops were undertaken in Brisbane, strategies, in an increase of ten Indigenous Canberra, Hobart and Melbourne. By the staff members. However, this increase was end of 2005, all ABC staff will have received offset by a substantial number of Indigenous this training. 82 Annual Report 2003-04

ABC Staff by Division 2003-04 ABC Staff by Region 2003-04

State and Territory Directors 0.3%

ACT

WA Technology and Distribution 4% 6% Corporate Affairs Human Resources

20.8% 9.1%

Business Services Radio Victoria 0.9% 2.3% 18% 47% 8.8% NSW 3.2% ABC Enterprises Television 5.4% New Media and Digital 0.4% Development Services 2.6% 4% 26.8% International Tasmania News and Current Broadcasting 2.1%

Affairs 9% 8% 17.3% SA

sland 3% Production Resources

Queen NT NT

Overseas 1%

1993–94 5 523

1994–95 5 437

1995–96 5 343

1996–97 4 887

1997–98 4 177

1998–99 4 134

1999–00 4 293

2000–01 4 116 ABC Staff numbers ABC Staff (Full-Time Equivalent) 2001–02 4 260

2002–03 4 321

2003–04 4 244

0 1 000 2 000 3 000 4 000 5 000 6 000

Admin/Professional

Program Maker

Senior Executive

Technologist

Retail Staff

ABC Staff by Job Group 2003-04 by Job Group ABC Staff 0 500 1 000 1 500 2 000 2 500 3 000 section 3 83 Annual Report 2003-04

Human Resources (continued) staff leaving the ABC for a range of individual coaching; and developing a course on reasons and an increase in the overall number ‘Managing Under-Performance’ as part of a of ABC staff. suite of performance management training tools. A cross-divisional group has continued Training and Development to monitor compliance and exchange ideas The ABC is committed to national quality on improving application of the system. standards for training. Following a successful In 2004-05, a customised performance audit, the ABC retained its Registered Training management module will be added to the Organisation (RTO) status for a further five payroll system, enabling managers to more years (2004-08). The ABC is registered to effectively administer and monitor all aspects deliver 14 qualifications, mainly in media skills. of the performance management system. This year the ABC RTO issued 146 complete qualifications and a further 49 Statements of Workplace/Industrial Relations Attainment to staff. In total, ABC staff received The Division addressed two major over 77 000 hours of structured training. workplace relations issues during the year. Both involved disputes with the Community A key focus in 2003-04 was developing and and Public Sector Union (CPSU) and the Media, promoting leadership and senior management Entertainment and Arts Alliance (MEAA) over capability across the Corporation. Human consultation processes and led to hearings in Resources introduced the ABC Leadership the Australian Industrial Relations Commission Capability Framework which articulates the (AIRC). The first related to editorial and program characteristics, capabilities and competencies decisions, while the second concerned the required from ABC managers. Further, the application of provisions in the ABC Employment Division implemented Corporation-wide Agreement 2003-06 dealing with programs to develop the skills and under-performance management. competencies of managers. This included the ABC Senior Management Development The ABC is also working with Comcare Program, which was designed to build individual to address a tension, common across and collective capabilities while also delivering Commonwealth agencies, between immediate results in the workplace, and the compensation legislation dealing with ABC Executive Scholarship program. psychological injuries and performance management actions. Performance Management After three years, performance management is now in place in the Corporation as a standard business process and key management accountability. Throughout 2003-04, Human Resources focussed on improving support for the system, including redesigning and updating the performance management intranet site and guidelines; further tailoring the system to suit specific operational needs; providing regular induction, training and

Coordinator Indigenous Employment, Paul Brant. speaking during NAIDOC week 2003. 84 Annual Report 2003-04

Geoff Crawford CVO Director of Corporate Affairs Geoff Crawford joined the ABC as Director of Corporate Affairs in May 2002. Prior to that, he worked for twelve years at Buckingham Palace, the last four years as the Queen’s Press Secretary. He joined the Department of Foreign Affairs and Trade in Canberra in 1974, working in a number of areas within the Department, as well as undertaking overseas postings to the Middle East and Pacific regions.

Corporate Affairs

ABC Corporate Affairs provides a range The unit also concentrated on research and of Corporation-wide administrative support analysis of brand perception and values, with functions in relation to corporate policy, additional research on usage and opportunities strategy and governance and the ABC’s to reach new audiences. position and influence in the internal and external environment. To assist in its work, Corporate Marketing managed the appointment of two new Corporate Marketing advertising agencies and a number of design The Corporate Marketing unit manages the companies to work with all divisions on external ABC brand, including partnerships, cross- communication campaigns. The unit organised promotions, community events and advertising for triple j and ABC Shops, and cross-divisional marketing needs. additional brand research for ABC New Media and Digital Services. In 2003-04, the unit increased the number of community events held using the ABC’s Work also continued on servicing existing On The Road Exhibition Trailer, which visited partnerships with festivals and non-profit 19 sites across all states and territories. The organisations and maintenance of logo and trailer supported outside broadcasts by ABC brand use across the entire Corporation. Radio and Television, and promoted ABC Enterprises products and talent. It was Corporate Communications visited by an estimated 350 000 people. The Corporate Communications unit oversees ABC media relations and the distribution of A major focus for the year was better internal and external communications, such management of cross-promotional campaigns as the ABC’s corporate website, About the and a more effective use of the Corporation’s ABC; the ABC Intranet; the staff newsletter 20% allocation of on-air promotion time. abcXchange and the external publication Inside section 3 85 Annual Report 2003-04

Stateline broadcasting from the ABC On the Road Exhibition Trailer in Northern Tasmania.

the ABC. The unit also manages major Intranet to provide ABC staff with a more Corporate events and policy announcements. user-friendly internal information and communications service. During 2003-04, Corporate Communications managed a number of significant media issues, Audience and including the response of the Complaints Review Consumer Affairs Executive to complaints about the AM program ABC Audience and Consumer Affairs logs by the then Minister for Communications, audience feedback and coordinates responses Information Technology and the Arts, the Hon. where required. One of the unit’s key roles is Senator Richard Alston; the announcement ensuring that program complaints are handled of cuts to programs and non-program functions in accordance with the guidelines set out in of $26.1 million per year after the ABC’s failure the ABC Editorial Policies and to investigate to secure additional funding from the 2002-03 complaints relating to issues covered by the Federal Budget; the release of the fourth Newspoll ABC’s Code of Practice. ABC Appreciation Survey; the resignations of Mr Maurice Newman AC from the ABC Board In 2003-04, Audience and Consumer Affairs and the Director of News and Current Affairs, dealt with more than 160 000 contacts Mr Max Uechtritz; changes to the 7pm television (for further details, see ABC Audiences, p.27). news in Victoria; and the renewal of National Interest Initiatives funding in the Federal A major project for Audience and Consumer Government’s 2004-05 Budget. Affairs was the introduction of a new audience contacts database and workflow management During the year, Corporate Communications system. The unit will begin using the database re-designed and overhauled the ABC on 1 July 2004. In addition to streamlining 86 Annual Report 2003-04

Corporate Affairs (continued) the processing of audience contacts, the Government and new system will allow more information to be Parliamentary Relations recorded about each contact, enabling more The Government and Parliamentary Relations detailed and flexible reporting. unit oversees the Corporation’s relationship with the Parliament of Australia and Commonwealth Planning Activities Government departments. During the year under The Corporate Planning and Governance unit review, the unit coordinated and responded to coordinated the preparation of a new ABC Parliamentary and departmental requests for Corporate Plan for 2004-07. This included information, built relationships at the Federal a series of strategy and planning workshops Parliamentary level and monitored developments with the ABC Board and Executive Directors. in Parliament of interest to the ABC. It is anticipated that the new Corporate Plan will receive Board approval early in 2004-05. The unit coordinated visits to ABC facilities by Government Ministers and Opposition The unit also continued to monitor performance spokespersons, Parliamentary committees, against the current ABC Corporate Plan senior departmental officers and official guests. 2001-04 and Divisional plans. The ABC provided formal submissions to a Corporate Policy number of Parliamentary inquiries including The Corporate Planning and Governance the Australia-US Free Trade Agreement, and Unit continued to coordinate the ABC-wide reviews including the Tobacco Advertising implementation of the Designing and Prohibition Act, the Digital Agenda Review Implementing Record Keeping Systems and reviews of the Copyright Act. (DIRKS) methodology used by the National Archives of Australia (NAA). This entailed The ABC appeared before the Senate Estimates the development of a business classification Committee on three occasions during 2003-04 scheme covering all aspects of ABC activities. and answered 52 written questions on notice. Step B received provisional approval from the NAA on 30 June 2004. International Relations The ABC continues to strengthen its The unit contributed to an interdivisional review relationships with a range of like-minded of the ABC’s application of National Interest overseas broadcasters to focus its public Initiatives funding, and the supplementary service remit and national strategies. The funding submission to Government requesting ABC participated in a number of international continuation of funding for those initiatives. conferences, including the General Assemblies of the European Broadcasting Union (EBU) in The unit coordinated submissions to Sweden in July 2003 and the Asia-Pacific Parliamentary inquiries on issues related to Broadcasting Union (ABU) in Turkey in October the Australia-US Free Trade Agreement, 2003. The Director of Corporate Affairs delivered and contributed to submissions coordinated a presentation on ‘Audiences: The Profile of the by other Divisions. Public Broadcaster’s Audience’ at the Public section 3 87 Annual Report 2003-04

Broadcasters International (PBI) conference in Poland in October 2003, while the Chairman State and delivered an address at the Commonwealth Broadcasting Association conference in Fiji Territory in February 2004. Directors The ABC also welcomed a number of The ABC appointed State and Territory delegations from China, Thailand, Vietnam Directors in July 2000. These roles oversee and South Africa, as well as the Director of content and operations at a state and territory the Asia Institute of Broadcasting Development level, add value to strategic directions and (AIBD); the Director of Program Department of decisions and provide a key point of external the Asia-Pacific Broadcasting Union (ABU); the contact. Directors represent the Managing British Secretary of State for Culture, Media Director in high-level negotiations with and Sport; representatives of Swedish Radio; government bodies, liaise with community the Director-General of Radio and Television leaders, and brief state and federal politicians of Afghanistan; and the Ambassadors of about activities of the ABC in their state. France and the Republic of Indonesia. Represented at corporate management meetings by one of their number, currently Geoff Duncan from Western Australia, the State and Territory Directors liaise with Divisional Directors on key decisions affecting their state or territory. They also Primary school students from Smithton, Tasmania provide feedback to the Managing Director line up for the ABC On the on local issues relevant to the ABC. Road Exhibition Trailer.

Although these positions do not have general line-management responsibility they are important in drawing together local Managers from various Divisions to solve Corporation-wide problems. To that end, they lead State Executives and facilitate information flow to staff and management.

During the year, State and Territory Directors were allocated responsibility for major property projects in Canberra and Perth. 88 Annual Report 2003-04

Colin Knowles

Director of Technology and Distribution Prior to joining the ABC in 1997, Colin was General Manager of Planning and Corporate at the Australian Broadcasting Authority, where he was responsible for development of digital broadcasting strategies for Australia. He has been actively engaged in regulatory and engineering developments in digital broadcasting technology since 1983. Colin has over 30 years experience in the broadcasting, telecommunications and engineering industry and has degrees in Communications Engineering, Management and Business Administration.

Technology and Distribution The Technology and Distribution Division These redesigned areas are aimed at improving develops and supports the ABC’s technology working relationships with the introduction of new infrastructure and transmission services. technology, as well as addressing compliance issues of fire safety, security and disabled access. During 2003-04, the Division continued to install digital production equipment and extend the The technical fit-out of three new regional studios ABC’s digital television transmission services, was completed during the year. The 97.3 ABC as well as completing technical fit-outs for Illawarra facility at Nowra was relocated to more a number of significant ABC property suitable premises within the town and the main developments. studios for the ABC Mid North Coast service were moved from Kempsey to the growing New radio and television studio facilities were regional centre of Port Macquarie. The new completed in Canberra, including an upgraded Port Macquarie studio features state-of-the-art television control room to allow the reintroduction technology, including digital on-air broadcast of local Television News bulletins. This project consoles. In January 2004, the new studios for required the creation of temporary radio studios 92.5 ABC Central Coast opened at Erina in and the use of an outside broadcast (OB) van Gosford, New South Wales. These innovative to produce the News while the existing work studios are incorporated into the main regional areas were refurbished. A key outcome of the shopping centre and are highly visible to redevelopment was the relocation of technical the public. maintenance and transmission activities to locations combining radio and television In accordance with legislative requirements, the functions. Canberra is the first site to have ABC commenced broadcasts of High Definition a single Content Distribution Centre that Television (HDTV) on 29 August 2003. Late in incorporates Radio and Television Master 2003-04, the ABC Board approved an HDTV Control Room functions and Television production facilities strategy that will provide Presentation in a single work space. HDTV studio and control facilities, including section 3 89 Annual Report 2003-04

5.1 surround sound capability, for television In April 2004, the ABC began trial transmissions Studio 21 at Ultimo; an outside HDTV broadcast of an interactive electronic program guide (EPG) van for national use; and HDTV production field on ABC digital channel 22 in Sydney. The EPG kits and post-production facilities. was developed by the Technology Research and Development group and provides viewers The digital conversion of the ABC’s production with regularly updated program details up to and transmission facilities continued throughout a week ahead. In addition, the ABC has the year. All capital cities now have widescreen participated with other broadcasters in the capable OB vehicles, with the deployment of development of the specification and standards the remaining digital television OB vans for necessary for a common EPG that carries all Sydney, Melbourne and Canberra and delivery of the networks’ program details. The service of a refurbished van to Darwin. on ABC channel 22 currently carries information from two other broadcasters, but it is anticipated During 2003-04, the ABC’s satellite-based other broadcasters will participate in future. television interchange system, which provides the national distribution of television program The ABC has been an active participant in two material between all states, was upgraded to digital radio broadcasting trials on VHF Band III meet the demands of a multi-channel digital Channel 9A which commenced during the television environment. The new system year, providing the dig Internet radio service began operations on 26 November 2003 and and ABC Classic FM for both trials. In Sydney, provides higher-quality vision and audio circuits the DR2000 L-Band trial incorporating the ABC and greater operational flexibility. In addition, Classic FM service is continuing, providing it has enabled 12 regional centres to uplink participants with the opportunity to test and and transfer video content to the television directly compare the capabilities of the L-Band interchange network, resulting in savings from and Band III services. In Melbourne, the ABC reduced itinerant satellite transponder hire. is also trialling the use of data exchange technologies including the transmission of dig The ABC is progressively rolling out a new website information (such as current song title radio switching system to replace the existing and artist) for display on digital radio receivers. ageing hardware, for which spare parts are now unobtainable. The introduction of this system is a major step towards the digitisation of the radio production process, integrating on-air studios and signal routing in one cohesive digital platform. The new radio switchers allow the automated incorporation of audio content from a variety of sources, including news segments and outside broadcast feeds, into a single program stream, and are capable of exceeding current program switching requirements by 25% or more. The system has already been deployed in Canberra and was commissioned in June 2004 for the national radio network hub in Ultimo.

Interior of one of the ABC’s new digital outside broadcast vans. 90 Annual Report 2003-04

Technology and Distribution(continued)

Archives Project foundation for future network growth without Preservation of the ABC’s unique audio and the constant replacement of expensive video media archive is a key component of infrastructure components. the Corporation’s digitisation strategy. In July 2003, a contract was awarded to implement A standardised and centralised disc storage a digital archive solution for the ABC to store, infrastructure has also been implemented across manage and preserve content and to convert all capital cities, allowing for cost-effective over 60 000 hours of analog archive content storage management. The infrastructure has into digital form over a three-year period. been designed to accommodate storage The system has been installed at the Ultimo requirement growth over the next five years, site and is being tested prior to commissioning. minimising storage expenditure over that period. Once fully implemented, this will ensure a sustainable, robust system for the future Technical Project Management preservation and online access of ABC During 2003-04, the Technology Project audio and video archives. Office continued to oversee and assist in the implementation of capital projects, co-ordinate Broadband project status reporting and promote A year-long project to upgrade the Brisbane Division-wide project management disciplines. New Media and Digital Services broadband More than one hundred Divisional staff have facilities was completed in March 2004. The received training in the new project management upgrade has enabled the ABC to explore a methodology and tools and are applying these range of emerging distribution opportunities, in daily work. Work is underway to extend and the production and delivery of more project management training to ABC internal broadband program content and services customers to ensure a common approach via the Internet. It has also enabled the across the Corporation. introduction of redundant equipment to minimise the impact of primary equipment Technology and failure on broadband audiences. Distribution Realignment Following the conclusion of the conversion of IT Infrastructure the ABC’s core broadcasting facilities to digital, and Applications and the transfer of television production from During the year, the Information Technology Gore Hill to Ultimo in Sydney, the Division (IT) group completed an upgrade of the network commenced a realignment process. Staff links between capital city sites (as well as involved in operational roles in transmission Newcastle and Launceston) to a modern ATM were transferred to Production Resources, (Asynchronous Transfer Mode) system. The while the internal Divisional realignment gave new system allows for much faster information enhanced focus to: service and support for sharing between sites, as well as sharing ABC technologies; management of new ABC audio, voice and, potentially, video over the technology projects; management of contracts same capacity. It also provides for more flexible with external technology and communications network management and provides a solid services providers; and developing agreed technology strategies for the ABC. section 3 91 Annual Report 2003-04

Technical Training Transmission Over 11 000 hours of technical training were The ABC manages analog and digital delivered to Divisional staff during the year, transmission contracts in excess of comprising more than 4 000 hours of technical $108 million per annum with transmission training, 3 000 hours of IT software and systems service providers Broadcast Australia. training, and nearly 2 000 hours each of Project Management and Occupational Health and Transmission Safety (OH&S) training. As well as the on-going Fault Restoration training of staff in new technology, there were a During 2003-04, the average time for restoration significant number of re-certification programs of service after a transmission fault was 15.89 for technical staff who maintain a wide range minutes (15.17 minutes in 2002-03) for A-Class of digital television, radio and transmission transmitters (state capital works) and 42.01 equipment. The strong focus on OH&S training minutes (39.14 minutes in 2002-03) for B-Class this year included attendance at courses transmitters (major regional centres). The relating to the Radiofrequency Safety project, decrease in performance reflects the impact of which is ensuring compliance with new the continued roll-out of new digital television Australian Communication Authority (ACA) services to major regional centres and the regulations and the Australian Radiation associated installation of improved monitoring Protection and Nuclear Safety Agency equipment at transmission sites throughout (ARPANSA) standard. the year.

Government New Analog Services and Regulatory Issues The ABC’s minor extension program established The ABC’s technical interests were the following new services in 2003-04: Local represented at national bodies such as the Radio in Port Stephens, New South Wales; International Radio Advisory Committee (IRAC) Radio National in Port Stephens, New South and international bodies including the Asia-Pacific Wales and Horsham, Victoria; and analog Broadcasting Union (ABU) and the International television at Northam, Western Australia. Telecommunications Union (ITU). In June 2004, the ABC reconfigured the During the year, the Corporation worked with Northern Territory Remote Area Broadcast the other free-to-air broadcasters on a range Service (RABS) to provide two distinct regional of common technical issues, and has been radio services: a southern service with a central actively involved in industry consultations Australian flavour from Alice Springs feeding with Commercial Television Australia (CTVA), ABC transmitters south of Newcastle Waters, Commercial Radio Australia (CRA) and the and a northern signal from Darwin feeding community broadcasting sector. Other transmitters in the north and providing residents consultations on a range of technical in that part of the Territory with a more relevant issues have involved the ACA (Australian Local Radio service. The new service was Communications Authority), ABA (Australian launched with outside broadcasts from Alice Broadcasting Authority), Department of Springs and Nhulunbuy on 25 June. Communications, Information Technology and the Arts (DCITA), ACIF (Australian Also in June 2004, the ABC Board committed Communications Industry Forum), and to continuing the High Frequency domestic WTF (Wireless Technology Forum). shower services providing Local Radio to remote areas in the Northern Territory until at least 2009. 92 Annual Report 2003-04

Technology and Distribution(continued)

This commitment will ensure that Broadcast South Australia: Adelaide Foothills, Australia upgrades the facility to improve Renmark/Loxton, South East, Spencer transmission performance levels and provide Gulf North and Victor Harbor. a more reliable service to audiences. Tasmania: Hobart NE Suburbs, Launceston New Digital and Taroona. Television Services In 2003-04, the ABC commenced digital Western Australia: Albany, Bunbury, Central television in 48 locations, continuing to provide Agricultural, Geraldton, Kalgoorlie, Manjimup the largest terrestrial coverage of all Australian and Southern Agricultural. broadcasters. New services were established at: To accommodate the introduction of digital New South Wales: Armidale, Batemans Bay, television, the ABC’s analog television services in Bathurst, Broken Hill, Central Western Slopes, Cooktown, Miriam Vale, Mossman, Ravenshoe Central Tablelands, Coffs Harbour, Dubbo, and Tully in Queensland; Hay in New South Grafton/Kempsey, Lithgow, Lithgow East, Wales and Taroona in Tasmania were required Manning River, Murrumbidgee Irrigation, to change channel. Portland/Wallerawang, Richmond/Tweed, South Western Slopes, Tamworth, Ulladulla, Upper Namoi and Wagga Wagga.

Queensland: Babinda, Cairns, Cairns East, Darling Downs, Gordonvale, Mackay, Noosa/Tewantin, Rockhampton, Southern Downs, Toowoomba, Townsville, Townsville North and Wide Bay.

In 2003-04, the ABC commenced digital television broadcasts in 48 new locations. section 3 93 Annual Report 2003-04

ABC Distribution and Transmission Network Aggregated 2003-04 Performance as Reported by Broadcast Australia

ABC Service No. of ABC Distribution Broadcast Australia Total ‘On-Air’ Transmitters Network Transmission Network Availability (See Note 1) (See Note 2) (See Note 3) 2003-04 2002-03 Target 2003-04 2002-03 2003-04 2002-03 %% % %% % % Classic FM 67 99.98 99.98 99.83 99.91 99.94 99.84 99.91 triple j 57 99.97 99.98 99.82 99.90 99.93 99.83 99.91 Local Radio 238 99.79 99.70 99.79 99.84 99.88 99.63 99.85 NewsRadio 12 98.98 98.12 99.89 99.95 99.95 99.90 99.93 Radio National 257 99.96 99.91 99.74 99.82 99.82 99.72 99.80 Analog Television 441 99.97 99.92 99.75 99.82 99.85 99.77 99.77 Digital Television 96 99.68 99.92 99.81 99.90 99.87 99.15 99.78

State (Analog services only) New South Wales 252 99.91 99.73 99.80 99.86 99.89 99.71 99.87 Northern Territory 55 99.94 99.82 99.71 99.72 99.81 99.66 99.76 Queensland 310 99.84 99.92 99.76 99.81 99.83 99.65 99.74 South Australia 76 99.96 99.71 99.79 99.88 98.88 99.83 99.85 Tasmania 83 99.99 99.98 99.81 99.74 99.88 99.68 99.85 Victoria 120 99.97 99.97 99.82 99.89 99.85 99.83 99.85 Western Australia 179 99.96 99.87 99.75 99.86 99.82 99.82 99.79

Notes: 1. ABC Distribution Network (included contracted service providers): The ABC distribution network ensures that programs are delivered from the studio to local transmitters throughout the Australia. The network includes outsourced satellite and terrestrial broadcast distribution services from telecommunications carriers such as Optus and Telstra. This measure has been designed to be consistent with the contracted transmission targets and represents the aggregated performance of the more than 60 agreements the ABC has in place to distribute programs. The ABC’s performance in this area improved over the previous year.

Note: Local Radio, serving remote and regional Australia, is reliant on non-redundant Telstra broadcast lines. These performed as expected in 2003-04.

2. Broadcast Australia Transmission Network (ABC Transmission Contractor): The reported transmission network performance, provided by Broadcast Australia, was above the contracted performance targets but continued to reflect declining performance relative to corresponding periods in the previous two years. The performance was affected by the continued roll-out of new digital television services and the associated installation of improved monitoring equipment at transmission sites throughout the year.

The new digital television services are performing above the agreed performance targets.

3. Total “On-Air” Availability: The total ‘On-Air’ availability shows the availability of a radio or television service, regardless of quality or coverage where some level of service continued to be provided throughout periods of on-air faults and diminished power levels due to maintenance. It is the time where there was no total loss or denial of service to the majority of the audience. This measure shows that Broadcast Australia reported an overall increase in the total period when services were ‘off’, in comparison to the previous year. Digital television performance was significantly lower for this financial year. 94 Annual Report 2003-04 through australian eyes Since Alan Marks joined the ABC in 1963 he Alan Marks has co-ordinated coverage of eight Olympic Special Events Unit Co-ordinator Games as well as a number of Commonwealth and Asian Games.

‘My job,’ he says, ‘is to make the job of broadcasters at Games as easy as possible. We spend many years planning so that everything dovetails—accreditation, accommodation, rostering, technology—all worked out beforehand so that basically the team gets off the plane, goes to the village, then does the job.’

The ABC’s three-person Special Events Unit evolved from the Olympic operations Unit which was set up for the Sydney Olympics. It was clear that there was an on-going need for the accumulated experience of this group.

Heading the unit at sporting events has its pros and cons for Alan. ‘Because of the nature of the work you don’t get much opportunity to actually enjoy the fun. When I was doing more broadcast than production I could go out at the end of the day with my mates and team members. Now it’s full on preparing for the next day. However, the most gratifying part of the whole lot is taking something from conceptual stage through to execution.’

Alan has seen a lot of changes over the years but ‘changing technology has obviously been the biggest. Our equipment is now so much more compact.’

The International Olympic Committee recognised Alan Marks’ contribution over the years when it selected him to be a torchbearer in the Sydney leg of the Athens Olympic Torch Relay. section 4 95 Annual Report 2003-04

competition bringing australians together wide appealentertainment everyone’s 96 Annual Report 2003-04 Performance Against ABC Corporate Plan 2001-04 The ABC Corporate Plan 2001-04 sets out Managing Director at least twice a year. 90 individual targets. These targets are a Partially Achieved. The Arts Development combination of actions to be achieved by Advisory Group met on three occasions during specific dates, as well as year-on-year aims. 2003-04 and the Chair of the Arts Advisory In this, the last year of the Plan, a full report Group maintained informal contact with the against all targets has been provided, Managing Director. including those that were achieved in the early years of the Plan. Ongoing improvement in the coordination of ABC telephone contact points across Australia. At 30 June 2004, the Corporation had fully Partially Achieved. Enhancements were made achieved 72 (80%) of the targets. Of the to the complaints handling process in August remaining 18 targets, 10 were partially 2002. All serious complaints received by the achieved and eight had not been achieved. ABC are referred to Audience and Consumer Affairs for investigation and response. This unit Objective One is independent of program areas. Plans for the —Relevance and Appeal establishment of a national call centre to provide Build and retain audience share and reach a single point of contact for audiences have through multi-platform programming and not proceeded due to a lack of funding. content that is appreciated by a broad range of communities of interest and need. Progressive implementation of a national database to log details of audience contact, Research, Development including letters, e-mails and telephone calls and Consultation for completion by July 2002. Completion of re-alignment of strategic Achieved. Resource constraints resulted research functions and preparation of in this work being delayed until 2003-04. strategic research plan by February 2002. A Request for Proposal was released in March Achieved. 2003 and the new system was implemented on 1 July 2004. Apply a minimum funding benchmark for audience research from July 2002 and aim to By July 2002 develop and bring online an achieve the identified optimum level by July 2003. Internet site to fully address audience inquiries, Achieved. including frequently asked questions. Achieved. Regular meetings between the ABC Advisory Council convenor and the ABC Board Chairman. Maintain and aspire to year-on-year improvement Achieved. in television audience reach and share. Partially Achieved. The ABC’s share of Ongoing contact between the ABC Advisory free-to-air television audiences in 2003-04 Council and ABC Executive Directors. increased in both metropolitan (up 1.2% to Achieved. 17.3%) and regional Australia (up 0.7% to 18.3%) compared to 2002-03. Weekly reach Establish all Development Advisory Groups in metropolitan Australia remained steady at by February 2002. Formal reports to the 8.9 million viewers. When expressed as a section 4 97 Annual Report 2003-04

percentage of population reach was 65.7%, a the ABC formulated a regional radio survey slight decrease of 0.8% on the previous year. schedule. Nielsen Media Research was then In regional Australia, the network achieved commissioned to conduct diary surveys in a weekly reach of 4.0 million or 65.1% of the number of regional areas. In the first half of population. This represented a slight decline 2004 surveys were conducted in Albany, Mt from 4.1 million or 68% in the previous year. Gambier and Orange. In the second half of the year surveys have been commissioned for Establish and maintain attitudinal-based Katherine, Bunbury, Wagin and Launceston. benchmarks for ongoing comparative The ABC will also be participating in surveys assessment. commissioned jointly with commercial stations Achieved. in Wollongong and Toowoomba.

ABC Kids and Fly on-air by November 2001, To supplement the quantitative data derived such channels to be available on all platforms. from these surveys ABC Local Radio also Achieved (Services terminated as of undertook qualitative research in 2003-04 30 June 2003). in the Gold Coast/Tweed region. This research involved in-depth discussion Evaluate longer-term opportunities for digital groups and face-to-face interviews. multi-channels. Achieved. In March 2004, ABC Local Radio commenced a longitudinal research project exploring how Maintain at 2000-01 levels and aspire to listeners feel about the world around them and improve radio audience share and reach the place of the media, specifically radio and per station, per metropolitan market and Local Radio, in providing programming content total for all domestic networks. and tone which best reflects their needs and Achieved. aspirations. The findings from the study, due for completion in August 2004, will provide a By January 2003 radio audience reach and framework for the strategic direction of ABC share benchmarks will be established in each Local Radio. of the radio markets surveyed and for which new audience research data is available. This research was conducted in metropolitan Not Achieved. The infrequency of regional and regional areas. In-depth discussion groups surveys and the fluctuating nature of the markets, were conducted in three metropolitan markets including transmission issues, make bench- and in Albury-Wodonga. Interactive research marking of these markets inappropriate. discussions were conducted via the Internet Research is unable to be translated from among a sample of Local Radio listeners across one survey period to the next. regional and metropolitan Australia. The regional sample included Local Radio listeners from ABC Radio remains committed to maintaining New South Wales (the Riverina and Broken Hill); and building regional audiences by developing Victoria (Goulburn-Murray and Central Victoria); an understanding of community interests and Queensland (Southern Queensland and Tropical needs through ongoing local participation, North); South Australia (Eyre Peninsula and research and feedback, including West Coast; South East and the Riverland); commissioning focus group research. and Western Australia (South West and Goldfields/Esperance). In late 2003, the ABC participated in surveys jointly with commercial radio stations on the Gold Coast and in Wollongong. Early in 2004, 98 Annual Report 2003-04 Performance Against ABC Corporate Plan 2001-04(continued) For the remaining year of the plan, radio Partially Achieved. ABC Radio networks audience reach and share levels achieved in averaged 23% across the year and ABC regional markets in 2003, will, at a minimum, Television achieved 16%. be maintained. Not Achieved See above. Program and content commissioning processes will take account of opportunities for content Compared to 2000-01, increase the amount to be applied across media platforms. of ABC radio content available through audio Achieved. on demand via the Internet. Achieved. Objective Two—Distinctiveness Enable audiences to be informed, educated By January 2002, the ABC will establish an and engaged with the opportunities and Internet-only radio service, aimed especially challenges of contemporary life and with one at the 30-45 year demographic. another, through distinctive information, cultural Achieved. and children’s programming and content.

Through staged implementation and rights Program and Content Genres permitting, by January 2003, selected national The output levels by genre across each media radio networks and local metropolitan stations platform in 2000-01 will form the benchmark for —including ABC NewsRadio—will be available establishing genre targets for subsequent years. 24 hours a day via the Internet. Not Achieved Although an initial list of Achieved. genres appeared in the Corporate Plan 2001-04, practical difficulties became apparent in seeking From July 2001, establish benchmarks for to use a common genre list across media output Internet audience usage data, based on platforms. Refinement is required for the industry research. 2004-07 Corporate Plan. Achieved. Level and Mix Growth in the number of users and audience of Australian Content reach; and improve the industry ranking of As a minimum, broadcast one Australian ABC Online. landmark fictional and one Australian landmark Achieved. factual television series or program each year. Achieved. Ongoing development and evaluation of broadband, interactive TV and WAP, in Maintain audience share in landmark television delivering ABC content and services. programs compared with identified benchmarks. Achieved. Achieved.

Audience Awareness Increase the level of Australian television Cross-promotion activities will constitute at content, between 6am and midnight, least 20 percent of total on-air promotions compared with 2000-01. on ABC Radio and Television. Not Achieved. Australian content from 6am section 4 99 Annual Report 2003-04

to midnight was 48% for 2003-04 compared Improve user navigation of ABC Online through with 58% in 2000-01. However, given limits on progressive redesign and usability testing of resources, ABC Television has given priority to the site with re-launch of key gateways from the concentration of Australian content during July 2001 and progressive site overhaul to peak viewing times. Levels of Australian content be completed by July 2002. between 6pm and midnight increased from Achieved. 53.5% in 2002-03 to 55% in 2003-04. Identify audience demand and provide Increase the level of first release Australian appropriate content on ABC Online. television content, between 6am and midnight, Achieved. compared with 2000-01. Not Achieved. A total of 29% of first release ABC Services and Production Australian content was broadcast in 2003-04 Throughout Australia compared with 32% in 2002-03 and 33% in By December 2001, ABC Development Officers 2001-02 and 32.2% in 2000-01. will be appointed in Queensland, Western Australia, South Australia, Tasmania, the Aspire to achieve two-thirds Australian and Northern Territory and the ACT, with a brief one-third ‘best of the world’ television content to identify and develop content proposals. between 6am and midnight. Achieved. Not Achieved. The aspiration to significantly broaden the sources of overseas program Using the number of programs sourced acquisition depends on the availability and through the Development Division from affordability of appropriate content. A total external producers in 2001-02 as a benchmark, of 48% of content between 6am and midnight set targets for the remaining years of the plan. was Australian in 2003-04. Achieved.

Maintain the 2000-01 levels of drama and Using 2000-01 as a benchmark, increase the comedy on Radio with an aim to increase percentage of ABC-made television programs the level of Australian material. which are produced outside of Sydney and Achieved. Melbourne. Achieved. Compared to 2000 targets, by 2003-04, increase the level of Australian music performance by By end 2002, the demographic profile of two per cent for each of the domestic ABC ABC Online users will match that of the Radio networks that broadcast music. Internet population in regional Australia. Achieved. Achieved.

Using 2001-02 as a benchmark, increase The number of New Media and Digital Services the number of artists first broadcast on production and development staff located outside ABC Radio networks. of Sydney will be increased, compared with Achieved. the levels in 2000-01. Achieved. Maintain the 2001-02 level of English language programming from public broadcasters and New ABC Radio stations will be established in other producers of quality content around the the Great Southern region of Western Australia world on ABC Radio. and Ballarat in Victoria (by July 2002). Achieved. Partially Achieved. Due to a variety of reasons 100 Annual Report 2003-04 Performance Against ABC Corporate Plan 2001-04(continued) the July 2002 target was not met. However, Ongoing review of appropriate locations Radio 558 ABC Great Southern commenced for radio centres in regional Australia. broadcasting on 19 May 2003. Radio 107.7 Achieved. ABC Ballarat commenced on 30 June 2003. By December 2001, with the service provider, By January 2003, ABC Radio will broadcast revise the targets for transmission network an additional 10 000 hours per annum of availability. non-duplicated programming sourced from Achieved. regional Australia, compared with levels achieved in 2000. This will be enabled by the Using December 2001 targets for transmission appointment of 50 full-time (equivalent) staff in network availability as a benchmark, ensure regional centres across all states and territories. that ABC Radio and Television audiences’ Partially Achieved. ABC Radio aimed to reception of terrestrially transmitted analog provide an additional 10 000 hours of local broadcast services meet the contracted programming on radio through the National performance levels of quality. Interest Initatives (NII) funding for regional Achieved. expansion. New program shifts introduced at the beginning of 2002 from 11 regional centres, Establish agreed distribution network along with program shifts from new stations in performance targets with all contracted Wagin in Western Australia, Ballarat in Victoria service providers and for ABC output by and Erina in New South Wales, commenced in December 2002. These targets will establish May, June and November 2003 respectively. the benchmarks for improvement in the These shifts generate a total of 8 400 hours remaining year of the plan. of programming per annum. Achieved.

In addition to new programming on radio, ABC By July 2003, establish benchmarks and targets Radio’s regional expansion strategy included an for total network availability to minimise the increase in the level of regional content available duration and impact of all interruptions, to online through The Backyard. During 2003-04, existing analog services by all causes including approximately 1 000 Local Radio stories per planned maintenance, construction works, month were posted on The Backyard, compared natural disasters and implementation of ABC to 670 in 2001-02. digital terrestrial television services. Achieved. The Backyard recorded a monthly average of 258 767 individual users for the financial year Implement the roll-out of digital television 2003-04 compared to 174 513 for the 2002-03 transmission services in accordance with period, representing a growth of 48.3%. agreed timetables and funding. Achieved. By January 2002, ABC Radio will increase the 2001 level of program production undertaken Develop improved reporting processes by in centres other than Sydney for broadcast July 2002, in liaison with service providers, on national networks. to ensure cost effective communication Achieved. section 4 101 Annual Report 2003-04

strategies for informing ABC audiences Objective Three— of transmission changes. Organisational Capability Achieved. Ensure effective alignment of the Charter, strategic aims and activities of the Corporation International Broadcasting as an independent national broadcaster, through ABC Asia Pacific will commence broadcasting its governance, management and commitment by 31 December 2001. to a skilled and flexible work force. Achieved. Transparent Accountability By November 2001, ABC Asia Pacific will By December 2001, complete the realignment submit a five-year Business Plan to the of the Corporation’s planning and performance Commonwealth’s nominated Contract Manager. processes and cycles to ensure all elements Achieved. are aligned. Achieved. ABC Asia Pacific will have fully established the agreed programming mix and enhanced new Monthly reporting on significant activities media components, by June 2002. and communications with key industry and Achieved. community sectors about the external environment and the ABC’s priorities Ongoing application by ABC Asia Pacific of and directions. agreed governance and performance reporting Achieved. processes. Achieved. Annual conference held for the ABC Management Group. ABC Asia Pacific to undertake market research Not Achieved. The conference is no longer and performance measurement that takes held in the context of changing management account of audience size and appreciation, priorities and available funds. rebroadcasting arrangements and revenue generation. Ongoing improvement in the use of internal Achieved. newsletters and the Intranet. Achieved. Establish cross promotion schedules between ABC Asia Pacific and Radio Australia by Risk Management December 2001. ABC Board approval of risk management Achieved. framework, strategy and policy by end of 2001. Achieved. Monitor and refine cross promotion schedules as appropriate. ABC Board approval of three-year rolling Achieved. Strategic Audit Plan in March of each year. Achieved. Review the organisation and function of Radio Australia in relation to the goals of ABC Asia Quarterly reports to the Board Audit Pacific to ensure an integral and mutually Sub-Committee. beneficial relationship. Recommendations Achieved. (Note: the committee is now of the review will be considered prior to called the Board Audit and Risk Committee) July 2002. Achieved. 102 Annual Report 2003-04 Performance Against ABC Corporate Plan 2001-04(continued) Editorial Credibility Success of the system assessed through Subject to availability of funding, conduct initial employee feedback given on the performance community perception survey in 2002-03. management system. Achieved. Achieved.

Using initial results as a benchmark, at a Benchmarks for management competency minimum, survey annually with the aim for levels will be established by January 2002. year-on-year improvement. Partially Achieved. Frontline management Achieved. competencies and benchmarks have been agreed and a leadership capability framework has Year-on-year reduction in the percentage of been established. These frameworks will inform errors/complaints unresolved by appropriate future leadership and management strategies. editorial managers that are referred to and upheld through formal complaints mechanisms. Based on these benchmarks, year-on-year Achieved. improvement in the levels of management competencies as assessed through accredited Skilled and Flexible Workforce training and performance management Employment agreements will be re-negotiated processes. in an effective and timely manner. Partially Achieved. See above. Achieved. A minimum of two per cent per annum of Job redesign will be managed effectively in staff salary budgets will be spent on staff response to changing work requirements. development and training. Achieved. Achieved.

A Corporation-wide performance management Pilot systems to assess return on training system will be progressively implemented for investment will commence by June 2002. all ongoing employees by July 2002. Achieved. Achieved. Based on the findings of the pilots, implement Job plans for all ongoing staff will be completed broader systems as appropriate. and staff appraised on time. Achieved. Partly Achieved. Performance management systems are now a standard business process As a minimum the level of Indigenous across the Corporation. Compliance with the employment will increase to two per cent process remains a challenge as the system of the ABC workforce by 2003-04. represents a significant cultural shift for many Not Achieved. A total of 58 (1.3%) Indigenous parts of the organisation. It is anticipated it staff were employed by the ABC in 2003-04. will take up to five years for the process to During the year the Corporation focussed on the become fully assimilated. In the meantime the targeting of positions and specific recruitment Corporation continues to finetune and improve initiatives which resulted, along with other its support for the system. strategies, in an increase of ten Indigenous section 4 103 Annual Report 2003-04

staff members. However, the increase was offset The ABC’s request for additional funding was by a substantial number of Indigenous staff not successful, as announced in the Federal leaving the ABC for a range of reasons and an Budget in May 2003. overall increase in the number of ABC staff. Using 2001-02 as a benchmark, aim for Objective Four a year-on-year increase in the value of —Value For Money co-production agreements. Achieve access to adequate funding, supported Achieved. by continued improvement in the measurable efficiency and effectiveness of resource utilisation. Explore opportunities to form partnerships and alliances to support ABC programs Efficiency and Effectiveness and services. The hosting and establishment of a public Achieved. broadcasting standards database involving a range of international public broadcasters Based on the levels of revenue and subsidy will be operational by the end of 2001. generated in 2001-02 though national Achieved. accreditation of ABC training, set improvement targets for the remaining years of the Plan. Information will be available from the Achieved. international database from February 2002. Achieved. Maximise the acquisition and use of content rights across all media and ensure content and Review the international database project with associated product is sold as widely as possible. a view to further developing initial data by 2003. Achieved. Achieved. Explore opportunities for maximising the Setting of internal performance indicators and Corporation’s return from its assets and targets will be completed by end 2001. infrastructure. Achieved. Achieved.

Reporting against internal indicators will start in 2002. Achieved.

Funding Reach agreement with the Federal Government to provide additional funding; and on triennial funding for the period 2003-06. Partially Achieved. In 2003-04 the Federal Government provided a further $4.2 million per annum to the ABC’s base funding, for acquisitions. Annual Appropriation provided under the NII funding was also confirmed through until the end of 2007-08.

The ABC submitted its triennial funding submission for 2003-06 in late 2002. 104 Annual Report 2003-04 Outcomes and Outputs Outcome 1 Radio Share Audiences throughout Australia—and overseas The ABC’s overall eight city share in 2003-04 —are informed, educated and entertained. was 21.8%, a 0.6 share point increase on 2002-03 (21.2%)—with increases recorded in Overall assessment Sydney, Brisbane, Canberra and Newcastle. Overall achievement will be measured by: Perth remained steady. (a) Audience usage of ABC Radio, Television and New Media and Digital Services 2003-04 2002-03 (b) Results of audience surveys %% Sydney 21.0 18.5 (a) Audience usage of ABC Radio, Television Melbourne 19.9 20.6 and New Media and Digital Services Brisbane 21.5 21.0 Adelaide 22.0 22.7 Television Share Perth 23.2 23.3 6am-midnight Canberra 42.4 40.1 Households 2003-04 2002-03 Newcastle 19.8 19.6 Metropolitan Share Hobart* - 40.5 Sydney 17.3 16.7 * No survey was conducted in Hobart during 2003-04. Melbourne 17.2 16.4 Radio data sourced from Nielsen Media Research Brisbane 16.7 15.0 Adelaide 17.2 15.7 Online Access Perth 18.1 16.2 5 City Metro 17.3 16.1 Monthly accesses to ABC Online averaged Regional Share 62 133 326 in 2003-04 (52 714 433 in 2002-03), Southern NSW 19 16.6 with a peak of 70 734 627 in October 2003. Northern NSW 18.2 18.9 Nielsen//NetRatings show that ABC Online Victoria 18.2 16.9 had an average of 1 241 250 unique Australian Queensland 15.7 15.8 users each month, compared to 1 064 167 Tasmania 24.1 21.8 in 2002-03. Regional All 18.3 17.6 Television Reach 6pm-midnight 4 Weekly 2003-04 2002-03 Households 2003-04 2002-03 Metropolitan Reach % % Metropolitan Share Sydney 79.5 81.9 Sydney 17.5 17.2 Melbourne 83.2 85.1 Melbourne 17.9 16.8 Brisbane 16.8 15.5 Brisbane 83.5 85.0 Adelaide 17.7 16 Adelaide 86.4 87.1 Perth 19.6 17.9 Perth 86.7 86.4 5 City Metro 17.8 16.8 All Metropolitan 82.8 84.4 Regional Share Southern NSW 19.4 16.9 Regional Reach % % Northern NSW 18.6 18.5 Southern 83.8 82.6 Victoria 17.9 16.5 Northern 70.4 83.6 Queensland 15.3 15.3 Victoria 84.2 84.3 Tasmania 23.8 21.3 Queensland 81.3 83.0 Regional All 18.3 17.3 Tasmania 90.6 90.1 Television data sourced from OzTAM (Metropolitan) and All Regional 79.8 83.9 Regional TAM. section 4 105 Annual Report 2003-04

Radio Reach This is compared to 135 hours in 2002-03. 2003-04 2002-03 Sydney 1 206 000 1 128 000 Radio National’s weekly Australian drama Melbourne 1 159 000 1 192 000 program Airplay reached its target of 75% Brisbane 533 000 535 000 original (non-repeat) Australian content in Adelaide 366 000 368 000 December 2002, compared to 50% original Perth 473 000 481 000 content at the commencement of the 2002 Canberra 183 000 165 000 program year. This target was maintained Newcastle 140 000 140 000 during 2003-04. Hobart* 94 000 94 000 8 City Metro 4 154 000 4 103 000 All radio networks that broadcast music have a strong commitment to Australian music ABC Online Reach and have set targets which are consistently ABC Online’s monthly reach in the active met or exceeded. Australian Internet population averaged 13.1% in 2003-04, with a peak of 14.8% in May 2004. Australian Music Target Achievement (b) Results of audience surveys 2003-04 2002-03 The 2004 Newspoll ABC Audience Appreciation Radio National 25% 28.3% 29% Survey found that the majority of the community Local Radio 25% 31.5% 34.8% continue to believe that the ABC offers good ABC Classic FM 25% 34.0% 33.5% quality programming and information. triple j 30% 42.8% 40.3% A summary of the findings is provided dig* 40% 41.2% 36% on page 24. * service commenced July 2002

Output 1.1—Radio In 2003-04, ABC Classic FM achieved 11% Provide distinctive radio programs that give Australian composition, compared to 12% an Australia-wide focus to local and regional achieved in 2002-03. An Australian Music communities, and satisfy diverse audience Curator has been appointed to the network needs, nationally and internationally. and will play a critical role in assisting the network to meet its target for Australian Performance indicators composition in the future. Quality 1. Australian content on Radio 2. Genre Diversity ABC Radio’s content, across its five domestic See Appendix 2 (page 156). services, is primarily Australian with the exception of ABC NewsRadio, which broadcasts 45% of 3. Community and Peer Recognition overseas content including BBC World Service, See the summary of the 2004 Newspoll Deutsche Welle, Radio Netherlands and All ABC Audience Appreciation Survey Things Considered from National Public Radio (page 24) and Appendix 22 (page 177). in the USA. 4. Number of artists first broadcast Through the Regional Production Fund, The difficulty of maintaining records across approximately 233 hours of Australian content multiple outlets throughout Australia has made from external producers in regional Australia this an impractical indicator to measure for was broadcast across ABC Radio networks ABC Radio. However, commitment to new and on ABC Online. artists remains very strong as reflected in the 106 Annual Report 2003-04

Outcomes and Outputs(continued) following initiatives undertaken in 2003-04: South Wales that commenced transmission triple j’s unearthed initiative in the Northern in November 2003, and one digital radio Territory, New South Wales and Queensland, station transmitted via the Internet and in which winners supported high profile digital television. local bands in concerts in each capital city. Performances from the winning bands were 7. Level of radio content available through also broadcast live on triple j’s Australian the Internet music program Home & Hosed. ABC NewsRadio, triple j, Radio National and Local Radio’s 91.7 ABC Coast FM In its second year, Fresh Air (a Regional are streamed 24 hours each day. Production Fund project) invited unsigned, unpublished artists to submit their music. Plans to stream metropolitan Local Radio Over 650 entries were received, many of stations have been delayed by the need to which were played on the artists’ local ABC develop technical solutions to minimise the station and 12 tracks selected for rotation on ABC’s exposure to legal risks associated ABC Local Radio’s playlist. A series of live with transmitting Local Radio services on the Fresh Air concerts featuring the successful Internet. Live audio streams of these stations artists is planned across regional Australia. may need to be interrupted at times for legal The first two concerts were held at Port reasons and where online rights prevent Macquarie and Bundaberg this year. material such as cricket and Olympics Games coverage from being broadcast online. Another Regional Production Fund project, Short Stories 2004, called for regionally-based Rights issues impede the ability of ABC writers to submit unpublished works with Classic FM to stream 24 hours. winning stories produced and broadcast on ABC Radio. An online site was also developed 8. Level of radio content available through for the winning stories and features both audio-on-demand on the Internet. transcripts and readings of the stories available At June 2004: as audio-on-demand. In its third year, Short • 91.8% of Radio National original programming, Stories 2004 attracted in excess of a decrease of 2.6% compared to June 2003. 2 000 entries. • 42.25 hours of ABC Classic FM programming available per week, an increase of 1.25 Quantity hours compared to June 2003. 5. Number of broadcast hours • 27.5 hours of new triple j content is posted on Each domestic radio network broadcasts the web each week compared to 6-10 hours for 24 hours each day for 365 days of the per quarter in 2002-03. At any one time in year—8 784 hours in 2003-04 (including excess of 200 hours of content is available 29 February 2004). as audio-on-demand. • Approximately 1 000 Local Radio stories 6. Number of Radio stations per month are posted on The Backyard, The ABC has four national networks; nine compared to 670 in 2001-02. There metropolitan Local Radio stations; 51 regional is traditionally a decrease during the studios, including a new studio in Erina, New December-January summer period. section 4 107 Annual Report 2003-04

Price 9. Price of Output—$228.498m. Total actual price of Output 1.1 for the year was $226.148m.

Output 1.2—Television Present television programs of wide appeal and more specialised interest that contribute to the diversity, quality and innovation of the industry generally.

Performance Indicators Quality 1. Level and mix of Australian content.

Australian content on television as a percentage of hours broadcast 2003-04 2002-03 National Total National Total Transmitter Network Transmitter Network 6am-midnight %% %% Australian first release 29.1 45.5 32.0 47.1 Australian repeat 18.8 15.9 20.0 16.9 Total Australian 47.9 61.4 52.0 64.0 Overseas first release 18.6 13.8 18.0 13.5 Overseas repeat 33.5 24.9 30.0 22.5 Total Overseas 52.1 38.6 48.0 36.0 Total 100.0 100.0 100.0 100.0

6pm-midnight Australian first release 48.9 70.7 46.7 68.5 Australian repeat 5.8 3.4 6.8 4.6 Total Australian 54.8 74.1 53.5 73.1 Overseas first release 31.0 17.7 37.1 21.4 Overseas repeat 14.2 8.1 9.4 5.5 Total Overseas 45.2 25.9 46.5 26.9 Total 100.0 100.0 100.0 100.0

‘Total Network’ includes the national service transmitted from Sydney plus State ‘breakout’ services. 108 Annual Report 2003-04

Outcomes and Outputs(continued)

2. Genre diversity Television Program Hours Broadcast by Genre National Transmitter Australian Overseas Total % Total 2003-04 2002-03 2003-04 2002-03 2003-04 2002-03 2003-04 2002-03 Arts and Culture 154 244 122 90 276 333 3.1 3.8 Children’s 418 517 1 465 1 260 1 883 1 777 21.4 20.3 Comedy 40 26 201 156 241 182 2.7 2.1 Current Affairs 845 1 032 0 0 845 1 032 9.6 11.8 Documentary 119 165 413 312 532 477 6.1 5.4 Drama 133 192 771 700 904 892 10.3 10.2 Education 155 174 155 155 310 329 3.5 3.8 Entertainment 1 048 867 41 58 1 089 925 12.4 10.6 Factual 274 311 59 136 333 447 3.8 5.1 Indigenous 42 40 0 0 42 40 0.5 0.5 Movies 8 21 1 084 1 185 1 093 1 206 12.4 13.8 Natural History and Environment 12 2 55 35 68 37 0.8 0.4 News 330 348 0 0 330 348 3.8 4.0 Religion and Ethics 45 28 89 68 134 96 1.5 1.1 Science and Technology 27 37 0 6 27 43 0.3 0.5 Sport 224 208 0 5 224 212 2.6 2.4 Total Program Hours 3 874 4 211 4 456 4 166 8 329 8 377 94.8 95.6 % of hours 46.5% 53.5% Other* 455 455 383 5.2 4.4 Total Hours 4 329 4 211 4 456 8 784 8 760 % of hours 49.3% 50.7% 100.0 100.0

* Other: Interstitial material, program and announcements, community service announcements

Note: figures rounded to nearest whole number

3. Community and peer recognition Quantity and feedback 4. Number of broadcast hours. See the summary of the 2004 Newspoll ABC ABC Television broadcasts nationally 24 hours Audience Appreciation Survey (page 24) and each day for 365 days of the year—8 784 hours Appendix 22 (page 177). in 2003-04 (including 29 February 2004). section 4 109 Annual Report 2003-04

The national service transmitted from Sydney is 5. Ratio of first run to repeat program hours. replaced at specific times with local ‘breakout’ The percentage of first release programs on service of greater relevance to state audiences. ABC Television between 6pm and midnight These include state news, state-specific versions was 79.9% compared to 83.5% in 2002-03. of the Stateline program, local sport, state Between 6am and midnight, first release elections and events such as the Anzac Day programming comprised 47.7% compared marches, which are covered separately in each to 49.8% of the ABC Television schedule state. In 2003-04, ABC Television broadcast in 2002-03. 2 155 hours of breakout programming, compared with 2 053 in 2002-03. Price 6. Total price of output—$479.431m. Overall, in 2003-04 ABC Television broadcast Total actual price of Output 1.2 for the 10 939 hours of programming, compared to year was $486.943m. 10 813 hours in 2002-03.

Output 1.3—New Media Engage audiences through new media services including the Internet and emerging broadband platforms.

Quality 1. Genre diversity New Media number of pages per genre, as at 27 June 2004 2003-04 2002-03 Genre Number Number of pages % of pages % Arts and Culture 23 607 1.5% 12 423 1.0% Children’s 31 673 1.9% 29 189 2.3% Current Affairs 79 753 4.9% 70 973 5.6% Education 50 177 3.1% 7 284 0.6% Indigenous 4 389 0.3% 3 812 0.3% Music 13 210 0.8% 6 985 0.6% Natural History and Environment 1 222 0.1% 1 139 0.1% News 439 014 27.0% 371 101 29.4% Religion and Ethics 1 157 0.1% 907 0.1% Regional and Rural 213 836 13.1% 132 326 10.5% Science and Tech 40 589 2.5% 32 839 2.6% Sport 44 203 2.7% 138 733 11.0% Youth 43 424 2.7% 33 270 2.6% Other* 641 743 39.4% 419 948 33.3% Total 1 627 997 100.0% 1 260 929 100.0%

* Other category includes TV Guide, ABC Broadband home page, About ABC Online, Radio Australia, Radio National, ABC Corporate information, Asia-Pacific, and functional pages such as forum user registration and search, which cannot be classified in a genre. 110 Annual Report 2003-04

Outcomes and Outputs(continued) 2. Industry ranking of ABC Online television component for Love Is In The Air In March 2004 ABC Online was ranked the for Austar interactive subscribers. ABC also 11th most frequently accessed web site by initiated production of a Midnight Oil DVD/CD Australians, according to Nielsen//NetRatings. pack featuring the triple j-supported Midnight Oil concerts at Goat Island in Sydney Harbour 3. Community and peer recognition in 1985 and Sydney’s Capitol Theatre in 1982. and feedback See the summary of the 2004 Newspoll New inbound and outbound Short Messaging ABC Audience Appreciation Survey (page 24) Service (SMS) services have been implemented. and Appendix 22 (page 177). At the end of June 2004, SMS was being used by ABC Local Radio stations, Radio National, Quantity triple j and a number of Television programs. 4. Number of mailing list subscribers to ABC Online Price At the end of June 2004, there were 304 385 8. Total price of output—$17.898m. subscribers to specialist mailing lists, an increase Total actual price of Output 1.3 for the of 79 252 subscriptions, or 35%, on the year was $17.818m. previous year. Outcome 2 5. and 6. Number of pages and gateways Australian and international communities on ABC Online have access to at least the scale and quality ABC Online hosts and maintains over 1 627 997 of satellite and analog terrestrial radio and web pages across 15 main subject gateways. television transmission services that exist at 30 June 2002. 7. Use of content on emerging platforms such as Broadband Overall Assessment ABC Online offers a range of broadband Overall achievement will be measured by: packages, covering News, Kids, Sport, (a) The number of ABC analog terrestrial Comedy, Music and Business, and ABC transmission services Television programs. These deliver video (b) Results of audience surveys on demand to audiences and are updated regularly. The Broadband News bulletin, for (a) Number of ABC analog terrestrial example, is updated five times each day. transmission services

In 2003-04, the ABC Broadband services The number of ABC Analog Transmitters received an average of 448 257 page accesses is as follows: per week, an increase of 29% over the previous year. In May 2004 there were 94 627 unique 2003-04 2002-03 Australian users of the ABC Broadband service Analog TV 441 440 (Nielsen//NetRatings). Domestic Radio 634 629 International Radio 8 8 ABC New Media and Digital Services worked Totals 1 083 1 077 with ABC Television to deliver an interactive section 4 111 Annual Report 2003-04

(b) Results of audience surveys The ABC monitors audience responses to transmission issues via the Reception Advice Line. In 2003-04, this unit received the following television and radio services enquiries:

2003-04 2002-03 Total number of emails received 1 094 1 295 Total number of letters received 141 151 Total number of telephone enquiries received 24 402 28 065 Total enquiries resolved 25 637 29 511 Total number of hits to the Reception Advice Line website 1 934 272 1 324 965

Most enquiries to the Reception Advice Line and notification ability. Enhancement of this were not due to transmission faults. About monitoring and reporting system continues. 63% of reception problems (down from 70% in 2002-03) are caused by interference or a Various initiatives were completed to improve the deficiency in receiving equipment. reporting of transmission service performance. The ABC initiated a number of service reviews The number of calls to the Reception Advice including a regime of joint site visits, service Line in 2003-04 decreased by 3 663 or 13% audits and assessment of resource allocation. in comparison to 2002-03, while the Reception The transmission services provider, Broadcast Advice Line website received an additional Australia (BA), established new positions in 609 307 hits compared to the previous its National Operations Centre. Ongoing financial year, an increase of 46%. development now allows ABC staff to access BA’s electronic reporting system for network Delivery by Outputs performance information. Output 2.1 Provide ABC satellite and analog terrestrial Quantity transmission services through the effective 2. Comparison of the number of individual management of Transmission Service analog terrestrial transmission services Agreements. provided by the ABC with the number of such services provided immediately prior Performance Indicators to the privatisation of the NTN. Quality 1. Improvements in the level of reporting See Outcome 2(a), above. in relation to the ABC’s analog terrestrial transmission services compared with the 3. Comparison of the level of outages reporting available immediately prior to the experienced by the ABC’s analog terrestrial privatisation of the National Transmission transmission services with outages relating Network. to the same services immediately prior to the sale of the NTN. The ABC and the transmission service provider have implemented a comprehensive and meaningful reporting system, with both reporting 112 Annual Report 2003-04

Outcomes and Outputs(continued) The National Transmission Authority did not (b) The availability of the digital network provide the ABC with this information prior See Distribution and Transmission Network to the sale of the National Transmission Aggregated Performance table (page 93). Network (NTN). Delivery by Outputs Price Output 3.1 4. Total price of output—$77.221m. Implement the roll-out of digital television Total actual price of Output 2.1 for the year transmission services while keeping the was $77.116m. Australian community aware of the changes to broadcast services. Outcome 3 The Australian community has access to ABC Performance indicators digital television services in accordance with Quality approved digital implementation plans. 1. That each terrestrial facility operates within the limits set by the relevant Transmitter Licence Overall Assessment and the approved Implementation Plans. Overall achievement will be measured by: The ABC meets this requirement. (a) The degree to which the Australian population has access to ABC digital Quantity television transmissions 2. The number of digital terrestrial television (b) The availability of the digital network. facilities in operation against the approved Implementation Plans. (a) The degree to which the Australian There were 76 approved Implementation Plans, population has access to ABC digital 97 digital terrestrial services in operation and five television transmissions in test mode as at the end of June 2004.

The coverage of ABC digital television Price transmissions by percentage of the 3. Total price of outputs—$53.993m. population is as follows: Total actual price of Output 3.1 for the year was $50.703m.

NSW/ Australia ACT Vic Qld WA SA Tas NT 2003-04 94.28% 95.78% 97.53% 92.88% 88.37% 95.28% 89.89% 54.01% 2002-03 82.61% 80.49% 97.52% 70.32% 76.14% 85.63% 89.89% 54.01%

Note: Population was derived from Australian Bureau of Statistics 2001 Census data. section 4 113 Annual Report 2003-04 ABC Subsidiaries As at 30 June 2004, the following companies are wholly owned subsidiaries of the ABC:

Symphony Australia Holdings Pty Ltd Adelaide Symphony Orchestra Pty Ltd Melbourne Symphony Orchestra Pty Ltd The Queensland Orchestra Pty Ltd Sydney Symphony Orchestra Holdings Pty Ltd Tasmanian Symphony Orchestra Pty Ltd West Australian Symphony Orchestra Holdings Pty Ltd Music Choice Australia Pty Ltd The News Channel Pty Ltd

Symphony Orchestras The following subsidiaries are fully incorporated companies under the Commonwealth Corporations Act 2001:

Symphony Australia Holdings Pty Ltd Adelaide Symphony Orchestra Pty Ltd Melbourne Symphony Orchestra Pty Ltd The Queensland Orchestra Pty Ltd Sydney Symphony Orchestra Holdings Pty Ltd Tasmanian Symphony Orchestra Pty Ltd West Australian Symphony Orchestra Holdings Pty Ltd

Each company is governed by an independent Board of Directors, develops a Corporate Plan, Business Plan, maintains governance procedures in accordance with relevant legislation, and reports with its own Annual Report.

Other subsidiaries The following subsidiaries did not trade in the 2003-04 financial year:

Music Choice Australia Pty Ltd The News Channel Pty Ltd

Information about transactions between the ABC and each subsidiary is available at Note 20 (Related Party Disclosures) in the Financial Statements in this report (page 148), and are included in the ABC consolidated Financial Statements of the Corporation. 114 Annual Report 2003-04

innovative educational engaging content for kids everyone’s section 4 115 Annual Report 2003-04 through australian eyes Joey Egger Online producer ‘Building online communities is one of my little passions,’ says new media producer, Joey Egger. ‘I want to increase not just the user numbers but the quality and fun that the kids get from chats and activities.’

Joey Egger is responsible for ongoing production and maintenance of Australia’s two largest children’s online gateways—The Playground, designed for little kids, and Rollercoaster (for big kids up to 14 years).

Joey admits to ‘falling into’ the new media job which combines creative and technical skills. It was not an obvious step from her university studies of film theory, Japanese and Celtic studies.

‘As well as offering fun and enjoyment there are learning angles.’ For example, Rollercoaster works with ABC Science on some projects. ‘It’s the kind of science that I would have liked as a kid,’ says Joey, ‘and that would have made me understand some concepts of science that bored me at school.’

Sites for popular teenage TV dramas such as Saddle Club can be a learning as well as an entertaining experience. For Silver Sun, ‘instead of having all the action on the site I’ve actually focused on the characters and issues that concern them.’

Joey enjoys the challenges of the job. ‘It’s an exciting place to work and learn your craft.’ 116 Independent Audit Report ABC Annual Report Financial Statements

To the Minister for Communications, Information Technology and the Arts Scope The financial statements comprise: • Statement by Directors; • Statements of Financial Performance, Financial Position and Cash Flows; • Scheduled of Commitments and Contingencies; and • Notes to and Forming Part of the Financial Statements for both the Australian Broadcasting Corporation and the consolidated entity, for the year ended 30 June 2004.

The members of the Board are responsible for the preparation and true and fair presentation of the financial statements in accordance with the Finance Minister’s Orders. This includes responsibility for the maintenance of adequate accounting records and internal controls that are designed to prevent and detect fraud and error, and for the accounting policies and accounting estimates inherent in the financial statements. Audit approach I have conducted an independent audit of the financial statements in order to express an opinion on them to you. My audit has been conducted in accordance with the Australian National Audit Office Auditing Standards, which incorporate Australian Auditing and Assurance Standards, in order to provide reasonable assurance as to whether the financial statements are free of material misstatement. The nature of an audit is influenced by factors such as the use of professional judgement, selective testing, the inherent limitations of internal control, and the availability of persuasive, rather than conclusive, evidence. Therefore, an audit cannot guarantee that all material misstatements have been detected.

While the effectiveness of management’s internal controls over financial reporting was considered when determining the nature and extent of audit procedures, the audit was not designed to provide assurance on internal controls.

The audit did not involve an analysis of the prudence of business decisions made by members of the Board or management.

Procedures were performed to assess whether in all material respects the financial statements present fairly, in accordance with the Finance Minister’s Orders made under the Commonwealth Authorities and Companies Act 1997, Accounting Standards and other mandatory financial reporting requirements in Australia, a view which is consistent with my understanding of the Australian Broadcasting Corporation’s and the consolidated entity’s performance as represented by the statements of financial performance, financial position and cash flows.

The audit opinion is formed on the basis of these procedures, which included: • examining, on a test basis, information to provide evidence supporting the amounts and disclosures in the financial report; and • assessing the appropriateness of the accounting policies and disclosures used, and the reasonableness of significant accounting estimates made by the Board. Independence In conducting the audit, I have followed the independence requirements of the ANAO, which incorporate Australian professional ethical pronouncements. Audit Opinion In my opinion, the financial statements: (i) have been prepared in accordance with the Finance Minister’s Orders made under the Commonwealth Authorities and Companies Act 1997 and applicable Accounting Standards; and (ii) give a true and fair view, of the matters required by applicable Accounting Standards and other mandatory professional reporting requirements in Australia, and the Finance Minister’s Orders, of the financial position of the Australian Broadcasting Corporation and the consolidated entity as at 30 June 2004, and their financial performance and cash flows for the year then ended.

Australian National Audit Office

Warren J. Cochrane Group Executive Director

Delegate of the Auditor-General

Sydney, 29 July 2004 117 ABC Annual Report Financial Statements

CoFinancialntents Statements

Statement by Directors 118 Statement of Financial Performance 119 Statement of Financial Position 120 Statement of Cash Flows 121 Schedule of Commitments 122 Schedule of Contingencies 123

Notes to and Forming Part of the Financial Statements 124 1. Summary of Significant Accounting Policies 124 2. Adoption of Australian Equivalents to International Financial Reporting Standards from 2005-06 131 3. Expenses and Revenues 133 4. Economic Dependency 133 5. Revenue from Government 134 6. Revenue from Independent Sources 134 7. Operating Expenses 135 8. Borrowing Costs 135 9. Financial Assets 136 10. Non Financial Assets 137 11. Interest Bearing Liabilities 141 12. Provisions 141 13. Payables 142 14. Equity 143 15. Cash Flow Reconciliation 144 16. External Financing Arrangements 144 17. Financial Instruments (Consolidated) 145 18. Contingent Liabilities 147 19. Director Remuneration 147 20. Related Party Disclosures 148 21. Officer Remuneration 149 22. Auditor Remuneration 150 23. Assets Held in Trust 150 24. Controlled Entities 150 25. Reporting by Outcomes 151 26. Appropriations 152 118 Statement by Directors ABC Annual Report Financial Statements

Australian Broadcasting Corporation

In our opinion, the attached financial statements for the year ended 30 June 2004 are based on properly maintained financial records and give a true and fair view of the matters required by the Finance Minister’s Orders made under the Commonwealth Authorities and Companies Act 1997.

In our opinion, at the date of this statement, there are reasonable grounds to believe that the Australian Broadcasting Corporation will be able to pay its debts as and when they become due and payable.

This statement is made in accordance with a resolution of the directors.

DONALD McDONALD AO RUSSELL BALDING Chairman Managing Director

29 July 2004 29 July 2004 Statement of Financial Performance for the year ended 30 June 2004 119 ABC Annual Report Financial Statements

Consolidated ABC 2004 2003 2004 2003 Notes $’000 $’000 $’000 $’000

REVENUE Revenues from ordinary activities Revenue from government 5 777 398 780 160 726 895 733 469 Goods and services 6C 148 073 137 138 122 216 114 699 Interest 6A 6 228 7 736 4 971 6 645 Revenue from sale of assets 6B 2 298 622 2 282 571 Other revenues 6D 32 554 30 905 24 243 24 384 Total revenues from ordinary activities 966 551 956 561 880 607 879 768

EXPENSE Expenses from ordinary activities Employees 7A 351 873 341 096 301 406 293 743 Suppliers 7B 381 959 368 821 351 456 340 308 Depreciation and amortisation 7C 70 323 62 283 69 362 61 570 Program amortisation 7D 118 110 108 612 118 110 108 612 Net foreign exchange loss 7E 87 740 87 740 Write-down of assets 7F 160 4 855 - 4 855 Value of assets sold 6B 5 381 3 172 5 372 3 142 Other expenses 6B 3 298 - 3 298 - Total expenses from ordinary activities 931 191 889 579 849 091 812 970 (excluding borrowing costs expense)

Borrowing costs expense 8 9 640 9 886 9 637 9 886 Operating surplus from ordinary activities 25 720 57 096 21 879 56 912

Net profit * 25 720 57 096 21 879 56 912

Net increase to asset revaluation reserve: Revaluation of property, plant and equipment 14 135 480 1 088 135 226 1 088 Initial adoption of FMO 3C—non-current assets 14 - (1 782) - (1 782) Net decrease to accumulated surplus: Initial adoption of revised AASB 1028 —Employee Benefits 14 - (2 268) - (2 268) Total revenues, expenses and valuation adjustments recognised directly in equity 135 480 (2 962) 135 226 (2 962) Total changes in equity other than those resulting from transactions with owners as owners before Capital Use Charge 161 200 54 134 157 105 53 950

The above statement should be read in conjunction with the accompanying notes.

NOTE * Net surplus attributable to the Corporation before Capital Use Charge 25 720 57 096 21 879 56 912 Capital use provided for or paid - (58 646) - (58 646) Contribution to accumulated results 25 720 (1 550) 21 879 (1 734) Statement of Financial Position 120 as at 30 June 2004 ABC Annual Report Financial Statements

Consolidated ABC 2004 2003 2004 2003 Notes $’000 $’000 $’000 $’000

ASSETS Financial assets Cash 9A, 17 43 291 31 845 4 495 4 923 Receivables 9B, 17 53 372 103 986 49 941 102 506 Accrued revenues 9D, 17 9 472 8 373 8 884 7 466 Investments 9C, 17 - - - - Total financial assets 106 135 144 204 63 320 114 895

Non-financial assets Land and buildings 10A 580 457 476 509 579 592 476 203 Infrastructure, plant and equipment 10B 271 067 259 579 268 589 256 094 Inventories 10D 88 817 89 590 88 800 89 555 Intangibles 10C 8 820 11 228 8 820 11 228 Other non-financial assets 10E 15 636 11 208 13 365 11 090 Total non-financial assets 964 797 848 114 959 166 844 170

Total assets 1 070 932 992 318 1 022 486 959 065

LIABILITIES Interest bearing liabilities Loans 11A, 17 171 699 191 411 171 000 191 000 Total interest bearing liabilities 171 699 191 411 171 000 191 000

Provisions Employees 12A 117 805 121 457 106 955 111 718 Capital Use Charge 12B - 58 646 - 58 646 Total provisions 117 805 180 103 106 955 170 364

Payables Suppliers 13A, 17 57 451 60 024 49 651 55 888 Other 13B, 17 31 408 29 411 6 665 10 703 Total payables 88 859 89 435 56 316 66 591

Total liabilities 378 363 460 949 334 271 427 955

NET ASSETS 692 569 531 369 688 215 531 110

EQUITY Parent equity interest Contributed equity 14 132 387 132 387 132 387 132 387 Reserves 14 363 494 228 014 363 240 228 014 Accumulated surplus 14 196 688 170 968 192 588 170 709 Total parent entity interest 692 569 531 369 688 215 531 110

Total equity 692 569 531 369 688 215 531 110

Current assets 242 562 243 963 197 602 214 501 Non-current assets 828 370 748 355 824 884 744 564 Current liabilities 159 729 241 408 125 672 209 282 Non-current liabilities 218 634 219 541 208 599 218 673

The above statement should be read in conjunction with the accompanying notes. Statement of Cash Flows for the year ended 30 June 2004 121 ABC Annual Report Financial Statements

Consolidated ABC 2004 2003 2004 2003 Notes $’000 $’000 $’000 $’000 Inflows Inflows (Outflows) (Outflows)

OPERATING ACTIVITIES Cash received Appropriations 767 250 770 578 726 895 733 469 Goods and services 164 154 150 384 115 330 107 641 Interest and bill discounts 6 945 7 736 5 688 6 645 GST recovered from taxation authority 27 257 33 132 27 257 33 132 Other 700 1 183 700 1 183 Total cash received 966 306 963 013 875 870 882 070 Cash used Employees (355 525) (338 638) (306 169) (290 870) Suppliers (511 527) (488 384) (482 288) (458 691) Borrowing costs (11 130) (10 766) (11 127) (10 766) Total cash used (878 182) (837 788) (799 584) (760 327)

Net cash from operating activities 15 88 124 125 225 76 286 121 743

INVESTING ACTIVITIES Cash received Proceeds from sale of property, plant and equipment 6B 4 798 622 4 782 571 Bills of exchange and promissory notes 16 768 3 230 16 768 3 224 Total cash received 21 566 3 852 21 550 3 795 Cash used Purchase of property, plant and equipment (52 433) (119 161) (52 165) (118 122) Total cash used (52 433) (119 161) (52 165) (118 122)

Net cash used by investing activities (30 867) (115 309) (30 615) (114 327)

FINANCING ACTIVITIES Cash received Proceeds from loans 20 288 31 000 20 000 31 000 Appropriations—contributed equity 32 547 10 700 32 547 10 700 Total cash received 52 835 41 700 52 547 41 700 Cash used Repayments of debt (40 000) (50 179) (40 000) (50 000) Capital Use Charge paid (58 646) (312) (58 646) (312) Total cash used (98 646) (50 491) (98 646) (50 312)

Net cash used by financing activities (45 811) (8 791) (46 099) (8 612)

Net increase/(decrease) in cash held 11 446 1 125 (428) (1 196) Cash at beginning of reporting period 31 845 30 720 4 923 6 119 Effects of exchange rate changes on cash - - - - Cash at end of reporting period 9A 43 291 31 845 4 495 4 923

The above statement should be read in conjunction with the accompanying notes. Schedule of Commitments 122 as at 30 June 2004 ABC Annual Report Financial Statements

Consolidated ABC 2004 2003 2004 2003 $’000 $’000 $’000 $’000

BY TYPE Capital commitments Buildings (1) 7 470 20 628 7 470 20 628 Infrastructure, plant and equipment (2) 16 482 23 181 16 482 23 181 Total capital commitments 23 952 43 809 23 952 43 809

Other commitments Operating leases (3) 42 140 41 091 41 320 38 048 Other (4) 1 660 418 1 498 869 1 651 642 1 487 945 Total other commitments 1 702 558 1 539 960 1 692 962 1 525 993

Commitments receivable (5) (612 190) (380 486) (611 317) (380 486) Net commitments 1 114 320 1 203 283 1 105 597 1 189 316

BY MATURITY Capital commitments One year or less 20 732 36 861 20 732 36 861 From one to five years 3 220 6 948 3 220 6 948 Over five years - - - - Total capital commitments 23 952 43 809 23 952 43 809

Operating lease commitments One year or less 17 759 17 644 17 213 17 013 From one to five years 22 789 21 396 22 515 19 634 Over five years 1 592 2 051 1 592 1 401 Total operating lease commitments 42 140 41 091 41 320 38 048

Other commitments One year or less 245 733 208 918 241 282 204 365 From one to five years 783 420 517 032 779 095 510 661 Over five years 631 265 772 919 631 265 772 919 Total other commitments 1 660 418 1 498 869 1 651 642 1 487 945

Commitments receivable One year or less (110 028) (102 233) (109 574) (102 233) From one to five years (444 746) (207 861) (444 327) (207 861) Over five years (57 416) (70 392) (57 416) (70 392) Total commitments receivable (612 190) (380 486) (611 317) (380 486)

Net commitments 1 114 320 1 203 283 1 105 597 1 189 316

The above schedule should be read in conjunction with the accompanying notes.

NB: Commitments are GST inclusive where relevant. 1. Outstanding contractual commitments for capital works primarily associated with building works in Sydney and Perth. 2. Outstanding contractual commitments for capital works primarily associated with the purchase of infrastructure, plant and equipment. 3. Operating leases included are effectively non-cancellable and comprise:

Nature of Lease General description of leasing arrangement Motor vehicles—business and Fully maintained operating lease; lease periods 24/36 months and/or senior executive 40 000/60 000km; no contingent rentals exist; there are no renewal or purchase options available to the Corporation. PC leasing ABC entered into master supply agreement in 1999; 3 year lease on the specific equipment covering hardware, operating system and maintenance of hardware; lease of equipment is for 3 years; equipment returned at end of lease; ABC continues to operate under this agreement. Property leases—office and Lease payments subject to increment increase in accordance with CPI or business premises other agreed increment; initial period of lease ranges from 1 year to 10 years; Corporation has options to extend in accordance with lease.

4. Other commitments are covered by an agreement and are associated with the supply of transmission services and satellite services, purchase of programs and program rights. 5. Commitments receivable comprise, GST receivable, royalties, co-production commitments, resource hire, property rentals and grants. Schedule of Contingencies as at 30 June 2004 123 ABC Annual Report Financial Statements

Consolidated ABC 2004 2003 2004 2003 Notes $’000 $’000 $’000 $’000

Contingent liabilities Other guarantees 18 1 180 960 1 180 960 Total contingent liabilities 1 180 960 1 180 960

Details of each class of contingent liabilities including those not disclosed above, cannot be quantified or are considered remote, are shown in note 18.

The above schedule should be read in conjunction with the accompanying notes. Notes to and Forming Part of the Financial Statements 124 for the year ended 30 June 2004 ABC Annual Report Financial Statements

1. Summary of Significant Accounting Policies The principal accounting policies adopted in preparing the financial statements of the Australian Broadcasting Corporation (the ‘Corporation’ or ‘ABC’) and the consolidated financial statements of the Corporation, its controlled entities and the entities it controlled from time to time during the period, are stated to assist in a general understanding of these financial statements. These policies have been applied consistently by all entities in the economic entity. 1.1 Basis of Accounting The financial statements are required by clause 1(b) of Schedule 1 to the Commonwealth Authorities and Companies Act 1997 and are a general purpose financial report.

The statements have been prepared in accordance with: • Finance Minister’s Orders (being the Commonwealth Authorities and Companies Orders (Financial Statements for reporting periods ending on or after 30 June 2004)); • Australian Accounting Standards and Accounting Interpretations issued by the Australian Accounting Standards Board; and • Consensus Views of the Urgent Issues Group.

The Corporation and Consolidated Statements of Financial Performance and Financial Position have been prepared on an accrual basis and are in accordance with historical cost convention, except for certain assets, which, as noted, are at valuation. Except where stated, no allowance is made for the effect of changing prices on the results or the financial position.

Assets and liabilities are recognised in the Corporation and Consolidated Statements of Financial Position when and only when it is probable that future economic benefits will flow and the amounts of the assets or liabilities can be reliably measured. Assets and liabilities arising under agreements equally proportionately unperformed are however not recognised unless required by an accounting standard. Liabilities and assets that are unrecognised are reported in the Schedule of Commitments and the Schedule of Contingencies (other than unquantifiable or remote contingencies, which are reported at note 18).

Revenues and expenses are recognised in the Corporation and Consolidated Statements of Financial Performance when and only when the flow or consumption or loss of economic benefits has occurred and can be reliably measured. 1.2 Rounding Amounts are rounded to the nearest $1 000 except in relation to: • director remuneration • officer remuneration • auditor remuneration • assets held in trust. 1.3 Principles of Consolidation The consolidated financial statements are those of the economic entity, comprising the financial statements of the Australian Broadcasting Corporation and its controlled entities from the date control commences until the date control ceases.

Investment in controlled entities are carried in the Australian Broadcasting Corporation’s financial statements at the lower of cost or recoverable amount.

Controlled entities have annual reporting periods ending 31 December. Accounts of the controlled entities are prepared for the period 1 July 2003 to 30 June 2004 for consolidation using accounting policies which are consistent with those of the Corporation.

Control exists where the Australian Broadcasting Corporation has the capacity to dominate the decision making in relation to the financial and operating policies of another entity so the controlled entity operates to achieve the objectives of the Australian Broadcasting Corporation.

The controlled entities of the Corporation include seven independent orchestral companies as detailed in note 24. The companies have been incorporated under the Corporations Act 2001 and are each governed by an independent Board of Directors. Each company is audited annually by the Auditor-General.

The effects of all transactions and balances between the entities are eliminated in full. Details of controlled entities are contained in note 24. Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 125 ABC Annual Report Financial Statements

1. Summary of Significant Accounting Policies (continued) 1.4 Taxation The Australian Broadcasting Corporation and its primary controlled entities are not subject to income tax pursuant to Section 71 of the Australian Broadcasting Corporation Act 1983.

Music Choice Australia Pty Ltd and The News Channel Pty Limited, whilst subject to income tax, have been inactive for the years ended 30 June 2000, 30 June 2001, 30 June 2002, 30 June 2003 and 30 June 2004.

The Corporation and controlled entities are subject to fringe benefits tax and goods and services tax. Controlled entities are subject to payroll tax.

Goods and Services Tax Revenues, expenses and assets are recognised net of the amount of goods and services tax (GST) except where the amount of GST incurred is not recoverable from the Australian Taxation Office (ATO). In these circumstances, the GST is recognised as part of the cost of acquisition of the asset or as part of the expense.

Receivables and payables are stated with the amount of GST included.

The net amount of GST recoverable from, or payable to, the ATO, is included as a current asset in the Statement of Financial Position.

Cashflows are included in the Statement of Cash Flows on a gross basis. The GST components arising from investing and financing activities which are recoverable from, or payable to the ATO are classified as operating cashflows. 1.5 Foreign Currency Transactions Revenues and expenditures denominated in foreign currencies are converted to Australian currency at the exchange rates prevailing at the date of the transaction, or at the hedged rate.

Exchange gains and losses and hedging costs arising on contracts entered into as hedges of specific revenue or expense transactions are deferred until the date of such transactions at which time they are included in the determination of such revenues or expenses.

Open hedge contracts relating to all other revenue and expenditure transactions are converted at the applicable exchange rate at balance date with exchange gains or losses being included in the Statement of Financial Performance.

All foreign currency balances are converted to Australian currency at the exchange rate prevailing at balance date, except for liabilities brought to account at contract rates, which are subject to currency swap contracts for which an Australian Dollar currency repayment schedule has been adopted. Monetary assets and liabilities of overseas branches and amounts payable to or by the Corporation in foreign currencies are translated into Australian currency at the applicable exchange rate at balance date. 1.6 Derivatives Derivative financial instruments are used by the Corporation to manage financial risks and are not entered into for trading purposes. The classes of derivative financial contracts used are interest rate swaps, forward foreign exchange contracts and foreign exchange.

Derivative financial instruments designated as hedges are accounted for on the same basis as the underlying exposure.

A. Interest rate swaps and forward rate agreements Interest rate swaps and forward rate agreements are entered into for the purpose of managing the Corporation’s interest rate position. Gains or losses on interest rate swaps are included in the measurement of interest payments on the transactions to which they relate. Premiums or discounts are amortised through the Statement of Financial Performance each year over the life of the swap.

B. Forward exchange contracts Forward exchange contracts are used to hedge specific and regular foreign exchange payments. Contracts are revalued at year end and the gain or loss is included in the Statement of Financial Performance.

C. Foreign exchange options Foreign exchange options are used to hedge specific foreign currency payments. Premiums paid on foreign exchange options are amortised to the Statement of Financial Performance over the life of the contract. Notes to and Forming Part of the Financial Statements 126 for the year ended 30 June 2004 ABC Annual Report Financial Statements

1. Summary of Significant Accounting Policies (continued) 1.7 Borrowings Borrowings are recorded at the amount of the net proceeds received until the liabilities are fully settled. Interest on the instruments is recognised as an expense on an effective yield basis. Borrowings are Commonwealth Government guaranteed.

All borrowing costs are expensed as incurred except to the extent that they are directly attributable to qualifying assets, in which case they are capitalised. The amount capitalised in a reporting period does not exceed the costs incurred in that period. 1.8 Cash Cash means notes and coins held, and any deposits held at call with a bank or financial institution. 1.9 Receivables Receivables are carried at nominal amounts due less provision for doubtful debts.

Trade debtors are normally settled within 30 days unless otherwise agreed and are carried at amounts due.

The Corporation makes a specific provision for doubtful debts by conducting a detailed review of material debtors, making an assessment of the probability of recovery of those debts and taking into account past bad debts experience. 1.10 Bills of Exchange and Promissory Notes Premiums or discounts are amortised through the Statement of Financial Performance each year from the date of purchase so that investments attain their redemption value by maturity date and income is recognised on an effective yield basis.

Any profits or losses arising from the disposal prior to maturity are taken to the Statement of Financial Performance in the period in which they are realised. These assets are intended to be held to maturity and are carried at cost or cost adjusted for discounts and premiums. 1.11 Trade Creditors Creditors are recognised at their nominal amounts, being the amounts at which the liabilities will be settled. Liabilities are recognised to the extent that the goods and services have been received.

Settlement is on normal commercial terms. 1.12 Reporting by Outcomes and Segments A comparison by outcomes specified in the Appropriation Acts relevant to the Corporation is presented in note 25. Any intra-government costs included in the figure ‘net cost to Budget outcomes’ are eliminated in calculating the actual budget outcome for the Government overall.

The Corporation principally provides a national television and radio service within the broadcasting industry. It is therefore considered for segmental reporting to operate predominantly in one industry and in one geographical area, Australia. 1.13 Revenue Recognition The revenues described in this note are revenues relating to the core operating activities of the Corporation.

Revenue from the sale of goods and services is recognised at fair value of the consideration received net of the amount of the goods and services tax upon the delivery of goods and services to customers.

Interest revenue is recognised on a proportional basis taking into account the interest rates applicable to the financial assets.

Credit sales are on normal commercial terms.

Revenue from disposal of non-current assets is recognised when control of the asset has passed to the buyer.

External contributions earned in respect of the production of television programs are reflected in the Statement of Financial Performance once the program has been broadcast (refer note 1.20).

Subsidies, grants, sponsorships and donations are recognised on receipt unless paid to the Corporation for specific purpose where recognition of revenue will be recognised in accordance with the agreement.

Recognition of appropriations from the Government is discussed in note 1.21.

Core Operations All material revenues described in this note are revenues relating to the core operating activities of the Corporation and controlled entities. Details of revenue amounts are given in notes 5 and 6. Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 127 ABC Annual Report Financial Statements

1. Summary of Significant Accounting Policies (continued) 1.14 Employee Benefits Benefits Liabilities for services rendered by employees are recognised at the reporting date to the extent that they have not been settled.

Liabilities for wages and salaries (including non-monetary benefits) and annual leave, are measured at their nominal amounts. Other employee benefits expected to be settled within 12 months of their reporting date are measured at their nominal amounts.

The nominal amount is calculated with regard to the rates expected to be paid on settlement of the liability.

All other employee benefit liabilities are measured as the present value of the estimated future cash outflows to be made in respect of services provided by employees up to the reporting date.

Leave The liability for employee benefits includes provision for annual leave and long service leave. No provision has been made for sick leave as all sick leave is non-vesting and the average sick leave taken in future years by employees of the Corporation is estimated to be less than the annual entitlement for sick leave.

The leave liabilities are calculated on the basis of employees’ remuneration, including the Corporation’s employer superannuation contribution rates to the extent that the leave is likely to be taken during service rather than paid out on termination.

The liability for long service leave has been determined by reference to the work of an actuary, Professional Financial Consulting Pty Ltd as at 30 June 2004 (Mercer Human Resource Consulting Pty Ltd as at 30 June 2003). The estimate of the present value of the liability takes into account attrition rates and pay increases through promotion and inflation.

Separation and Redundancy A provision is recognised where there is a legal, equitable or constructive obligation as a result of a past event and it is probable that a future sacrifice of economic benefits will be required to settle the obligation, the timing or amount of which is uncertain.

Superannuation Employees of the Corporation are members of the Commonwealth Superannuation Scheme and the Public Sector Superannuation Scheme. The liability for their superannuation benefits is recognised in the financial statements of the Commonwealth and is settled by the Commonwealth in due course.

The Corporation makes employer contributions to the Commonwealth at rates determined by the actuary to be sufficient to meet the cost to the Commonwealth of the superannuation entitlements of the Corporation’s employees.

The liability for superannuation recognised as at 30 June 2004 represents outstanding contributions for the final fortnight of the year. 1.15 Repairs and Maintenance Maintenance, repair expenses and minor renewals which do not constitute an upgrading or enhancement of equipment are expensed as incurred. 1.16 Acquisition of Assets Assets are recorded at cost on acquisition except as stated below. The cost of acquisition includes the fair value of assets transferred in exchange and liabilities undertaken.

Assets acquired at no cost, or for nominal consideration, are initially recognised as assets and revenues at their fair value at the date of acquisition. 1.17 Property (Land and Buildings), Infrastructure, Plant and Equipment Asset Recognition Threshold Purchases of property, infrastructure, plant and equipment are recognised initially at cost in the Statement of Financial Position. Purchases costing less than $2 000 are expensed in the year of acquisition except where they form part of a project or group of similar items which are significant in total.

Revaluations Basis Land, buildings, infrastructure, plant and equipment are carried at valuation. Revaluations undertaken up to 30 June 2002 were done on a deprival basis; revaluations since that date are at fair value. This change in accounting policy is required by Australian Accounting Standard AASB 1041 Revaluation of Non-Current Assets. Notes to and Forming Part of the Financial Statements 128 for the year ended 30 June 2004 ABC Annual Report Financial Statements

1. Summary of Significant Accounting Policies (continued) 1.17 Property (Land and Buildings), Infrastructure, Plant and Equipment (continued)

Fair and deprival values for each class of asset are determined as shown below.

Asset Class Fair Value Measured at: Deprival Value Measured at: Land Market selling price Market selling price Building Market selling price Market selling price Leasehold improvements Depreciated replacement cost Depreciated replacement cost Infrastructure, plant and equipment Depreciated replacement cost Depreciated replacement cost

Under both deprival and fair value, assets that are surplus to requirement are measured at their net realisable value. In respect of the ABC’s Gore Hill site an independent valuation continues to be adopted.

Frequency Land, buildings, infrastructure, plant and equipment are revalued progressively in successive three-year cycles. All current cycles commenced on 1 July 2003.

Freehold land, buildings on freehold land, leasehold land and buildings on leasehold land were all revalued in 2003-04.

The majority of leasehold improvements were revalued in 2003-04. The balance (ABC shops and overseas bureaux) were revalued in 2002-03.

The majority of infrastructure, plant and equipment assets were revalued in 2003-04. The balance (motor vehicles) were revalued in 2002-03.

The Finance Minister’s Orders require that all property, infrastructure, plant and equipment assets be measured at up-to-date fair values from 30 June 2005 onwards. The current year is therefore the last year in which the Corporation will undertake progressive revaluations.

Conduct All valuations are conducted by an independent qualified valuer.

Depreciation Depreciable property, infrastructure, plant and equipment assets are written-off to their estimated residual values over their estimated useful lives to the Corporation using, in all cases, the straight-line method of depreciation. Leasehold improvements are depreciated on a straight-line basis over the lesser of the estimated useful life of the improvements or the unexpired period of the lease.

Depreciation rates (useful lives) and methods are reviewed at each reporting date and necessary adjustments are recognised in the current, or current and future reporting periods, as appropriate.

Depreciation rates applying to each class of depreciable asset are based on the following useful lives:

2004 2003 Buildings on freehold land 50 years 50 years Leasehold improvements Lease term Lease term Infrastructure, plant and equipment 5 to 15 years 5 to 15 years

The aggregate amount of depreciation allocated for each class of asset during the reporting period is disclosed in note 7C. 1.18 Impairment of Non-Current Assets Non-current assets carried at up-to-date fair value at the reporting date are not subject to impairment testing.

The non-current assets carried at cost or deprival value, which are not held to generate net cash inflows, have been assessed for indications of impairment. Where indications of impairment exist, the carrying amount of the asset is compared to its net selling price and depreciated replacement cost and is written down to its higher of the two amounts, if necessary.

No write-down was required (2003 nil). Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 129 ABC Annual Report Financial Statements

1. Summary of Significant Accounting Policies (continued) 1.19 Intangibles The Corporation’s intangibles comprise software for internal use. The assets are carried at cost.

However, Schedule 1 now requires such assets, if carried on the cost basis, to be assessed for indications of impairment. The carrying amount of impaired assets must be written down to the higher of its net market selling price or depreciated replacement cost.

All software assets were assessed for impairment as at 30 June 2003 and 30 June 2004. None were found to be impaired.

Software is amortised on a straight-line basis over its anticipated useful life.

Useful lives: 2004 2003 Software 3-5 years 3-5 years 1.20 Inventories Inventories held for resale are valued at the lower of cost or net realisable value. Inventories not held for resale are valued at cost, unless they are no longer required, in which case they are valued at net realisable value. Television programs are produced for domestic transmission and include direct salaries and expenses. Fixed production overheads are expensed in the period in which they are incurred.

Produced Programs The cost of produced television program inventory is amortised as follows: • News, Current Affairs and Live Programs—100% on first screening; • Childrens, Education and Movies—Straight-line over three years from completion; • All other programs not covered above—90% first screening and 10% second screening or in third year; • Programs not shown within three years of completion or purchase to be amortised 100% in year three.

The costs of programs produced for News, Current Affairs and Radio are expensed as incurred. Such programs are normally broadcast soon after production, stock on hand at any time being minimal.

Purchased Programs Purchased program inventory is amortised in accordance with the policy noted above or over the rights period of the contract (whichever is lesser).

Subsequent sales of residual rights are recognised in the period in which they occur.

Merchandise Inventory The provision for obsolete retail stock is based on stock on hand over twelve months old and which may require discounting or disposal. Items in engineering and general stores which have not been issued for three years are provided for as obsolete. 1.21 Transactions by the Commonwealth as Owner Appropriations From 1 July 1999, the Commonwealth Budget has been prepared under an accruals framework. Under this framework, Parliament appropriates monies to the Corporation as revenue appropriations, as loan appropriations, as equity injections and as Capital Use Charge.

Revenue Appropriations Revenue from Government is revenue of the core operating activities of the Corporation.

The full amount of appropriations for departmental outputs for the year is recognised as revenue.

Equity Injections Amounts appropriated by the Parliament as equity injections are recognised as ‘contributed equity’ in accordance with the Finance Minister’s Orders.

Capital Use Charge A Capital Use Charge was imposed by the Government on the net assets of the Corporation. The Charge was accounted for as a dividend to Government.

In accordance with the recommendations of a review of Budget Estimates and Framework, the Government decided that the Charge will not operate after 30 June 2003. Therefore, the amount of the Charge payable in respect of 2003 is the amount appropriated. Notes to and Forming Part of the Financial Statements 130 for the year ended 30 June 2004 ABC Annual Report Financial Statements

1. Summary of Significant Accounting Policies (continued) 1.22 Leases A distinction is made between finance leases which effectively transfer from the lessor to the lessee substantially all the risks and benefits incidental to ownership of leased non-current assets and operating leases under which the lessor effectively retains substantially all such risks and benefits.

Operating lease payments are expensed on a basis which is representative of the pattern of benefits derived from the leased assets. The net present value of future net outlays in respect of surplus space under non-cancellable lease agreements is expensed in the period in which the space becomes surplus.

Lease incentives taking the form of ‘free’ leasehold improvements and rent holidays are recognised as liabilities. These liabilities are reduced by allocating lease payments between rental expense and reduction of the liability. 1.23 Grants The Corporation receives grant monies from time to time.

Most grant agreements require the Corporation to perform services or provide facilities, or to meet eligibility criteria. A liability in respect of unearned revenues is recognised to the extent the services or facilities have not been provided or eligibility criteria have not been met. 1.24 Insurance The Corporation has insured for risk through the Government’s insurable risk managed fund called ‘Comcover’. Workers compensation is insured through Comcare Australia. 1.25 Loans Loans from government and bank loans are recognised at their principal amounts. Interest is expensed as it accrues.

Non-bank loans are carried at the balance not yet repaid. Interest is expensed as it accrues. 1.26 Changes in Accounting Policy The accounting policies used in the preparation of these financial statements are consistent with those used in 2002-03, except where stated. 1.27 Comparative Figures Where applicable, prior year comparative figures have been restated to reflect the current year’s presentation in the financial statements. Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 131 ABC Annual Report Financial Statements

2. Adoption of Australian Equivalents to International Financial Reporting Standards from 2005-06 The Australian Accounting Standards Board has issued replacement Australian Accounting Standards to apply from 2005-06. The new standards are the Australian Equivalents to International Financial Reporting Standards (IFRSs), which are issued by the International Accounting Standards Board (‘Australian Equivalents’). The new standards cannot be adopted early. The standards being replaced are to be withdrawn with effect from 2005-06, but continue to apply for the 2003-04 financial year.

It is expected that the Finance Minister will continue to require compliance with the Accounting Standards issued by the AASB, including the Australian Equivalents to IFRSs, in his Orders for the Preparation of the ABC’s financial statements for 2005-06 and beyond.

The Australian Equivalents contain certain additional provisions which will apply to not-for-profit entities, including the ABC. Existing AASB standards that have no IFRS equivalent will continue to apply.

Accounting Standard AASB 1047 Disclosing the Impact of Adopting Australian Equivalents to IFRSs requires that the financial statements for 2003-04 disclose: • An explanation of how the transition to the Australian Equivalents is being managed; and • A narrative explanation of the key differences in accounting policies arising from the transition.

The purpose of this note is to make these disclosures. 2.1 Management of the transition to AASB Equivalents to IFRSs

ABC management continue to assess the significance of these changes and is preparing for their implementation. An IFRS steering committee has been established to oversee and manage the transition to IFRS and to provide regular feedback to the ABC’s Board on progress.

A project plan is in place with the following key milestones: • Identification of all major accounting policy differences between current AASB standards and the Australian Equivalents to IFRSs for disclosure in the 2003-04 Financial Statements; • Identification of systems and process changes necessary to be able to report under the Australian Equivalents, including those necessary to enable capture of data under both sets of rules for 2004-05, and the testing and implementation of those changes; • Preparation of a transitional Balance Sheet as at 1 July 2004, under Australian Equivalents; and • Preparation of an Australian Equivalent Balance Sheet at the same time as the 30 June 2005 statements are prepared.

To date, the major accounting and disclosure differences have been identified. The effect of these to the ABC is disclosed in section 2.2. 2.2 Major changes in accounting policy Changes to major accounting policies are discussed in the following paragraphs.

Property, infrastructure, plant and equipment The current Finance Minister’s Orders requires assets to be measured at up-to-date fair values as at 30 June 2005 and allows entities to utilise the transitional arrangements where some classes of assets will remain at deprival until that class is progressively revalued.

In line with IFRS, it is expected that the Finance Minister’s Orders will require property, infrastructure, plant and equipment assets carried at valuation in 2003-04 to be measured at up-to-date fair value from 2005-06.

The Corporation has revalued property, infrastructure, plant and equipment at fair value effective 1 July 2003 as outlined in note 1.17.

Borrowing costs related to qualifying assets are capitalized as outlined in note 1.7. It is expected that the Finance Minister’s Orders (FMOs) for 2005-06 will elect to expense all borrowing costs in line with IFRS. Borrowing costs previously capitalised as at 1 July 2004 will be written-off to accumulated results.

Under the current Accounting Standards non-current assets held for sale do not require separate disclosure. IFRS requires separate disclosure on the face of the Balance Sheet, previously named Statement of Financial Position. The Corporation will adopt this disclosure change.

Current Accounting Standards require separate disclosure of the gross amount of disposal proceeds and the carrying amount of the asset disposed on the faceplate of the Statement of Financial Performance. The Statement of Financial Performance is to renamed Income Statement. AASB 116 - Property, Plant & Equipment requires the net gain/loss of disposal to be shown on the Income Statement faceplate and will be adopted. Notes to and Forming Part of the Financial Statements 132 for the year ended 30 June 2004 ABC Annual Report Financial Statements

2. Adoption of Australian Equivalents to International Financial Reporting Standards from 2005-06 (continued) 2.2 Major changes in accounting policy (continued) Intangible Assets The Corporation currently recognises software assets on the cost basis as outlined in note 1.19. This treatment will continue under IFRS.

The Corporation does not hold any other intangible assets and therefore will not be impacted by the change to IFRS in this regard.

Impairment of Assets The Corporation’s policy on impairment of assets is stated at note 1.18.

The most significant change as a result of IFRS to the ABC is the requirement to assess at each balance date if there is any indication that an non-current asset may be impaired. If there is an indication of impairment, measurement of recoverable amount must be conducted. Impairment losses are accounted for as expenses for assets measured at cost or revaluation decrements for assets measured at fair value.

Inventory The Corporation’s policy on inventory is stated at note 1.20.

IFRS requires inventory held for distribution for no consideration or at a nominal amount to be carried at the lower of cost or current replacement cost. This is consistent with the Corporation’s policy.

Employee Benefits The Corporation’s policy on employee benefits is outlined in note 1.14.

The provision for long service leave is measured at the present value of estimated future cash outflows using market yields as at the reporting date on national government bonds.

Under IFRS, the same discount rate will be used unless there is a deep market in high quality corporate bonds, in which case the market yield on such bonds will be used.

The Finance Minister’s Orders, by reference to Finance Briefs, do not allow for a present value calculation of estimated future cash outflows of annual leave expected to be taken beyond twelve months. AASB 119 Employee Benefits requires annual leave to be a measurement of the present value of estimated future cash outflows where leave is expected to be taken beyond one year.

Unless the Finance Minister’s Orders specifically preclude this measurement, the Corporation will be required to apply this measurement treatment.

Financial Instruments Financial assets and liabilities are likely to be accounted for as ‘held at fair value through profit and loss’ or available-for-sale where the fair value can be reliably measured (in which case, changes in value are initially taken to equity). Fair values will be published prices where an active market exists or by appraisal.

Cash and receivables are expected to continue to be measured at cost.

Financial assets, except those classified as ‘held at fair value through profit and loss’, will be subject to impairment testing.

Cash Flow Statements The Corporation’s policy on cash is outlined at note 1.8.

Under AASB 107 Cash Flow Statements the definition of cash equivalent is broader and will include short-term money market investments that are convertible to cash.

The Corporation may be required to reclassify some investments currently disclosed under receivables as cash. Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 133 ABC Annual Report Financial Statements

3. Expenses and Revenues

Consolidated ABC 2004 2003 2004 2003 Notes $’000 $’000 $’000 $’000

Expenses from ordinary activities Employee related 7A 351 873 341 096 301 406 293 743 Artist fees 7B 16 585 17 961 7 408 9 463 Auditor's remuneration 7B 294 285 198 220 Bad and doubtful debts 7B 21 66 15 147 Communications 7B 24 703 24 432 24 008 23 712 Computer costs 7B 5 556 6 400 5 276 6 163 Consultants and contract labour 7B 16 441 16 100 15 774 15 160 Depreciation and amortisation 7C 70 323 62 283 69 362 61 570 Freight 7B 2 314 2 687 1 684 1 678 Borrowing costs 8 9 640 9 886 9 637 9 886 Legal costs 7B 2 654 2 117 2 639 2 091 Disposal of non-current assets 6B 5 381 3 172 5 372 3 142 Other disposal costs 6B 3 298 - 3 298 - Net loss on foreign exchange—non-speculative 7E 87 740 87 740 Materials and minor items 7B 12 093 15 730 11 734 15 235 Merchandising and promotion 7B 76 550 72 678 68 239 65 986 Transmission services 7B 111 120 95 233 111 120 95 233 Operating leases and occupancy 7B 21 644 21 450 19 376 19 461 Program amortisation 7D 118 110 108 612 118 110 108 612 Program rights 7B 8 837 7 760 8 737 7 659 Repairs, maintenance and hire 7B 26 867 24 571 23 858 21 501 Satellite and transmission 7B 28 813 29 393 28 813 29 393 Travel 7B 13 933 18 764 12 596 16 427 Video production services 7B 5 201 6 579 5 201 6 451 Incidentals 7B 8 333 6 615 4 780 4 328 Write-down of assets 7F 160 4 855 - 4 855 Total expenses from ordinary activities 940 831 899 465 858 728 822 856

Revenues from independent sources Co-production contributions 6C 1 900 1 761 1 174 1 083 Concert sales and subsidies 6C 24 428 20 902 - - Proceeds from disposal of non-current assets 6B 2 298 622 2 282 571 Interest and bill discounts 6A 6 228 7 736 4 971 6 645 Insurance settlement 6D 700 1 196 700 1 196 Merchandising 6C 70 408 63 995 70 408 63 991 Program sales 6C 7 565 6 871 7 435 6 697 Rent and hire of facilities 6C 8 782 9 321 8 216 8 652 Royalties 6C 33 603 32 778 33 596 32 766 Sponsorships and donations 6D 7 743 5 920 - - Subsidies and grants 6D 19 797 19 345 19 727 19 134 Technology sales 6C 1 387 1 510 1 387 1 510 Incidentals 6D 4 314 4 444 3 816 4 054 Total revenues from independent sources 189 153 176 401 153 712 146 299 Total revenues from Government 5 777 398 780 160 726 895 733 469 Total revenues from ordinary activities 966 551 956 561 880 607 879 768 Net operating surplus/(deficit) from ordinary activities 25 720 57 096 21 879 56 912

4. Economic Dependency The ABC was established in 1932 as the Australian Broadcasting Commission. Since 1983 it has operated under the provisions of the Australian Broadcasting Corporation Act 1983.

The Corporation and its controlled entities are dependent upon direct and indirect appropriations of monies by Parliament. In excess of 80% of normal activities are funded in this manner, and without these appropriations the Corporation and its controlled entities would be unable to meet their obligations. (Refer to note 5 for details of Revenue from Government). Notes to and Forming Part of the Financial Statements 134 for the year ended 30 June 2004 ABC Annual Report Financial Statements

5. Revenue from Government

Consolidated ABC 2004 2003 2004 2003 $’000 $’000 $’000 $’000

5A Appropriations (a) 591 786 628 388 591 786 628 388

5B Appropriations—Transmission revenue Outcome 1.2—satellite and analog transmission 77 221 75 318 77 221 75 318 Outcome 1.3—digital transmission 57 888 29 763 57 888 29 763 135 109 105 081 135 109 105 081

5C Funding from Commonwealth/State Governments for Orchestral Subsidiaries Australia Council for the Arts 40 355 37 109 - - Other 10 148 9 582 - - 50 503 46 691 - -

Total revenues from Government 777 398 780 160 726 895 733 469

(a) Appropriations from the Government include $nil (2003 $58 646 000) in respect of Capital Use Charge funding.

6. Revenue from Independent Sources

6A Interest Deposits 1 839 1 782 582 691 Bills receivable 4 389 5 954 4 389 5 954 Total interest revenue 6 228 7 736 4 971 6 645

6B Net loss from sales of assets Land and buildings Total proceeds from disposal 1 402 - 1 389 - Net book value of assets disposed (1 762) (188) (1 762) (188) Cost of disposal (371) - (371) - Net loss from disposal of land and buildings (731) (188) (744) (188)

Infrastructure, plant and equipment Total proceeds from disposal 896 622 893 571 Net book value of assets disposed (2 998) (2 748) (2 989) (2 718) Write-offs (250) (236) (250) (236) Net loss from disposal of infrastructure, plant and equipment (2 352) (2 362) (2 346) (2 383)

Total proceeds from disposal 2 298 622 2 282 571 Total value of assets disposed (5 381) (3 172) (5 372) (3 142) Net loss from disposal of assets (3 083) (2 550) (3 090) (2 571)

Other disposal costs (a) (3 298) - (3 298) -

6C Goods and services Goods 100 776 91 385 100 776 91 385 Services 47 297 45 753 21 440 23 314 Total goods and services 148 073 137 138 122 216 114 699

Cost of sales of goods 60 932 53 516 60 932 53 516

6D Other revenues Sponsorships and donations 7 743 5 920 - - Subsidies and grants 19 797 19 345 19 727 19 134 Insurance settlement 700 1 196 700 1 196 Other 4 314 4 444 3 816 4 054 Total other revenue 32 554 30 905 24 243 24 384

Total revenue from independent sources 189 153 176 401 153 712 146 299

(a) Costs associated with future sale of Gore Hill. Prior years disposal costs of $3 164 000 were capitalised or expensed as incurred. Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 135 ABC Annual Report Financial Statements

7. Operating Expenses

Consolidated ABC 2004 2003 2004 2003 $’000 $’000 $’000 $’000

7A Employee expenses Wages and salaries 258 534 261 169 223 215 226 314 Superannuation 46 421 34 473 37 656 29 651 Leave and other entitlements 33 430 32 024 28 814 25 932 Separation and redundancy 2 856 2 837 2 061 2 024 Other employee benefits 8 136 8 826 8 076 8 826 Total employee benefits expenses 349 377 339 329 299 822 292 747 Workers' compensation premiums 2 496 1 767 1 584 996 Total employee expenses 351 873 341 096 301 406 293 743

7B Supplier expenses Supply of goods and services 371 371 359 229 343 103 332 178 Operating lease rentals 10 588 9 592 8 353 8 130 Total supplier expenses 381 959 368 821 351 456 340 308

7C Depreciation and amortisation Depreciation of property, infrastructure, plant and equipment 67 953 59 254 66 992 58 541 Amortisation of intangible assets 2 370 3 029 2 370 3 029 Total depreciation and amortisation 70 323 62 283 69 362 61 570

The aggregate amounts of depreciation or amortisation expensed during the reporting period for each class of depreciable asset are as follows: Buildings and land 22 218 26 392 22 218 26 392 Leasehold improvements 506 66 392 10 Infrastructure, plant and equipment 45 229 32 796 44 382 32 139 Software 2 370 3 029 2 370 3 029 Total depreciation and amortisation 70 323 62 283 69 362 61 570

7D Program Amortisation 118 110 108 612 118 110 108 612 Total program amortisation 118 110 108 612 118 110 108 612

7E Net foreign exchange loss Non-speculative 87 740 87 740 Total net foreign exchange loss 87 740 87 740

7F Write-down of assets Non-financial assets Infrastructure, plant and equipment—impairment 160 - - - Intangibles - 4 855 - 4 855 Total write-down of assets 160 4 855 - 4 855

8. Borrowing Costs

Loans 9 640 9 886 9 637 9 886 Total borrowing costs 9 640 9 886 9 637 9 886 Notes to and Forming Part of the Financial Statements 136 for the year ended 30 June 2004 ABC Annual Report Financial Statements

9. Financial Assets

Consolidated ABC 2004 2003 2004 2003 Notes $’000 $’000 $’000 $’000

9A Cash Cash at bank and on hand (a) 43 291 31 845 4 495 4 923 43 291 31 845 4 495 4 923 Balance of cash as at 30 June shown in the Statement of Cash Flows 43 291 31 845 4 495 4 923

9B Receivables Goods and services 11 672 8 511 9 099 8 087 Less: Provision for doubtful debts (267) (640) (267) (640) 11 405 7 871 8 832 7 447

Bills of exchange and other investments 35 753 52 521 35 753 52 521 Appropriations receivable—equity injection - 32 574 - 32 574 GST receivable 4 684 8 388 4 193 7 967 Other receivables 1 530 2 632 1 163 1 997 41 967 96 115 41 109 95 059 Total receivables (net) 53 372 103 986 49 941 102 506

Receivables are categorised as follows: Current 52 349 103 031 49 036 101 551 Non-current 1 023 955 905 955 53 372 103 986 49 941 102 506

Receivables (gross) which are overdue are aged as follows: Not Overdue 48 536 100 045 46 855 99 870 Overdue by: - less than 30 days 2 151 1 539 1 285 1 071 - 30 to 60 days 768 448 616 259 - 60 to 90 days 978 192 507 91 - more than 90 days 1 206 2 402 945 1 855 Total receivables (gross) 53 639 104 626 50 208 103 146

The provision for doubtful debts is aged as follows: Not Overdue - - - - Overdue by: - less than 30 days - (270) - (270) - 30 to 60 days - - - - - 60 to 90 days - (6) - (6) - more than 90 days (267) (364) (267) (364) Total provision for doubtful debts (267) (640) (267) (640)

9C Investments Shares in subsidiaries—(unlisted) 24 - - - - Total investments - - - -

Investments are current assets.

9D Accrued revenues 9 472 8 373 8 884 7 466 9 472 8 373 8 884 7 466 Accrued revenues are all current assets.

(a) Consolidated cash includes $2 319 000 held by a subsidary, which is subject to restricted use over a maximum 15 year term. Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 137 ABC Annual Report Financial Statements

10. Non Financial Assets

Consolidated ABC 2004 2003 2004 2003 $’000 $’000 $’000 $’000

10A Land and buildings Freehold land at independent valuation 2004 (fair value) (c) (e) 187 635 - 187 635 - Freehold land at independent valuation 2001 (deprival) (a) - 119 204 - 119 204 Freehold land at cost 2 332 533 2 332 533 189 967 119 737 189 967 119 737

Buildings on freehold land at independent valuation 2004 (fair value) (c) 536 000 - 536 000 - Accumulated depreciation (219 132) - (219 132) - 316 868 - 316 868 -

Buildings on freehold land at independent valuation 2001 (deprival) (a) - 407 299 - 407 299 Accumulated depreciation - (231 970) - (231 970) - 175 329 - 175 329

Buildings on freehold land at cost 20 076 136 145 20 076 136 145 Accumulated depreciation (699) (4 718) (699) (4 718) 19 377 131 427 19 377 131 427

Leasehold land at independent valuation 2004 (fair value) (c) 3 086 - 3 086 - Accumulated amortisation (41) - (41) - 3 045 - 3 045 -

Leasehold land at independent valuation 2001 (deprival) (a) - 1 839 - 1 839 Accumulated amortisation - (74) - (74) - 1 765 - 1 765

Leasehold buildings at independent valuation 2004 (fair value) (c) 3 287 - 3 287 - Accumulated amortisation (1 488) - (1 488) - 1 799 - 1 799 -

Leasehold buildings at independent valuation 2001 (deprival) (a) - 7 425 - 7 425 Accumulated amortisation - (5 163) - (5 163) - 2 262 - 2 262

Leasehold buildings at cost 7 468 7 468 Accumulated amortisation - (13) - (13) 7 455 7 455

Leasehold improvements at independent valuation 2004 (fair value) (c) 7 719 - 7 609 - Accumulated amortisation (3 384) - (3 274) - 4 335 - 4 335 -

Leasehold improvements at independent valuation 2003 (fair value) (b) 11 336 10 896 11 226 10 896 Accumulated amortisation (9 031) (7 319) (8 921) (7 319) 2 305 3 577 2 305 3 577

Leasehold improvements at independent valuation 2000 (deprival) (a) 110 3 525 - 2 881 Accumulated amortisation (110) (2 822) - (2 484) - 703 - 397

Leasehold improvements at cost 4 204 1 739 2 963 1 739 Accumulated amortisation (966) (220) (590) (220) 3 238 1 519 2 373 1 519

Total land and buildings excluding capital works in progress 540 941 436 774 540 076 436 468 Capital works in progress at cost (d) 39 516 39 735 39 516 39 735 Total land and buildings 580 457 476 509 579 592 476 203

(a) The revaluations were in accordance with the revaluation policy stated at note 1, and were completed by independent valuers Edward Rushton Australia Pty Ltd and McGee Bowen Pty Ltd. (b) The revaluations were in accordance with the revaluation policy stated at note 1, and were completed by independent valuers Hymans Professional Services. Notes to and Forming Part of the Financial Statements 138 for the year ended 30 June 2004 ABC Annual Report Financial Statements

10. Non Financial Assets (continued)

Consolidated ABC 2004 2003 2004 2003 $’000 $’000 $’000 $’000

10A Land and buildings (continued) (c) The revaluations were in accordance with the revaluation policy stated at note 1, and were completed by independent valuers Australian Valuation Office and McGees National Property Consultants. (d) This amount includes borrowing costs which have been capitalised of $1 164 591 (2003 $879 577). (e) Includes property subject to an option for sale.

Movement in Asset Revaluation Reserve Increment for land 70 813 - 70 813 - Increment for buildings 29 307 - 29 307 - Increment for leasehold improvements 3 848 459 3 848 459 103 968 459 103 968 459

10B Infrastructure, plant and equipment At independent valuation 2004 (fair value) (c) 448 695 - 448 695 - Accumulated depreciation (287 333) - (287 333) - 161 362 - 161 362 -

At independent valuation 2003 (fair value) (b) 1 297 1 140 1 297 1 140 Accumulated depreciation (587) (92) (587) (92) 710 1 048 710 1 048

At independent valuation 2001 (fair value) (a) - 387 468 - 387 468 Accumulated depreciation - (317 020) - (317 020) - 70 448 - 70 448

At cost 78 691 161 178 73 164 154 975 Accumulated depreciation (15 349) (33 753) (12 300) (31 035) 63 342 127 425 60 864 123 940

Total infrastructure, plant and equipment excluding capital works in progress 225 414 198 921 222 936 195 436 Capital works in progress at cost 45 653 60 658 45 653 60 658 Total infrastructure, plant and equipment 271 067 259 579 268 589 256 094

(a) Revaluations were performed by Edward Rushton Australia Pty Ltd in 2001 on a deprival basis. During the year ended 30 June 2003 Hymans Professional Services have confirmed that the 2001 revaluations equate to fair value. (b) The revaluations were in accordance with the revaluation policy stated at note 1, and were completed by independent valuers Hymans Professional Services. (c) The revaluations were in accordance with the revaluation policy stated at note 1, and were completed by independent valuers Australian Valuation Office.

Movement in Asset Revaluation Reserve Increment for infrastructure, plant and equipment 31 512 629 31 258 629

10C Intangible assets Computer software at cost (a) 22 426 22 464 22 426 22 464 Accumulated amortisation (13 606) (11 236) (13 606) (11 236) Total intangible assets 8 820 11 228 8 820 11 228

(a) Software carrying value at 1 July 2001 deemed to be cost.

Movement in Asset Revaluation Reserve Decrement for intangibles - 1 782 - 1 782 Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 139 ABC Annual Report Financial Statements

10. Non Financial Assets (continued)

Table A1 Reconciliation of the opening and closing balances of property, infrastructure, plant and equipment and intangibles (Consolidated)

Other Total infrastructure, land and plant and Computer Item Land Buildings buildings equipment software Total $’000 $’000 $’000 $’000 $’000 $’000 As at 1 July 2003 Gross book value 121 576 567 497 689 073 549 786 22 464 1 261 323 Accumulated depreciation/amortisation (74) (252 225) (252 299) (350 865) (11 236) (614 400) Net book value 121 502 315 272 436 774 198 921 11 228 646 923

Additions By purchase 2 333 21 525 23 858 44 489 (38) 68 309 From acquisition of operations ------Reclassifications - 916 916 (916) - - Reclassifications—depreciation - (151) (151) 151 - - Net revaluation increment 70 813 33 155 103 968 31 512 - 135 480 Depreciation/amortisation expense (41) (22 683) (22 724) (45 229) (2 370) (70 323) Recoverable amount write-downs ------Write-back revaluation—application FMO 3C ------Write-off—application FMO 3C - - - (250) - (250)

Disposals From disposals of operations ------Other disposals (1 595) (105) (1 700) (3 264) - (4 964)

As at 30 June 2004 Gross book value 193 053 582 739 775 792 528 683 22 426 1 326 901 Accumulated depreciation/amortisation (41) (234 810) (234 851) (303 269) (13 606) (551 726) Net book value 193 012 347 929 540 941 225 414 8 820 775 175

Table A2 Reconciliation of the opening and closing balances of property, infrastructure, plant and equipment and intangibles (ABC)

Other Total infrastructure, land and plant and Computer Item Land Buildings buildings equipment software Total $’000 $’000 $’000 $’000 $’000 $’000 As at 1 July 2003 Gross book value 121 576 566 853 688 429 543 583 22 464 1 254 476 Accumulated depreciation/amortisation (74) (251 887) (251 961) (348 147) (11 236) (611 344) Net book value 121 502 314 966 436 468 195 436 11 228 643 132

Additions By purchase 2 333 21 516 23 849 44 061 (38) 67 872 From acquisition of operations ------

Reclassifications ------Reclassifications—depreciation ------Net revaluation increment 70 813 33 155 103 968 31 258 - 135 226 Depreciation/amortisation expense (41) (22 569) (22 610) (44 382) (2 370) (69 362) Recoverable amount write-downs ------Write-back revaluation—application FMO 3C ------Write-off—application FMO 3C - - - (250) - (250)

Disposals From disposals of operations ------Other disposals (1 595) (4) (1 599) (3 187) - (4 786)

As at 30 June 2004 Gross book value 193 053 581 168 774 221 523 156 22 426 1 319 803 Accumulated depreciation/amortisation (41) (234 104) (234 145) (300 220) (13 606) (547 971) Net book value 193 012 347 064 540 076 222 936 8 820 771 832 Notes to and Forming Part of the Financial Statements 140 for the year ended 30 June 2004 ABC Annual Report Financial Statements

10. Non Financial Assets (continued)

Table B Assets at valuation (Consolidated only)

Other Total infrastructure, land and plant and Computer Item Land Buildings buildings equipment software Total $’000 $’000 $’000 $’000 $’000 $’000 As at 30 June 2004 Gross value 193 053 582 739 775 792 528 683 22 426 1 326 901 Accumulated depreciation/ amortisation (41) (234 810) (234 851) (303 269) (13 606) (551 726) Net book value 193 012 347 929 540 941 225 414 8 820 775 175 As at 30 June 2003 Gross value 121 576 567 497 689 073 549 786 22 464 1 261 323 Accumulated depreciation/ amortisation (74) (252 225) (252 299) (350 865) (11 236) (614 400) Net book value 121 502 315 272 436 774 198 921 11 228 646 923

Table C Assets under construction (Consolidated only)

Other Total infrastructure, land and plant and Computer Item Land Buildings buildings equipment software Total $’000 $’000 $’000 $’000 $’000 $’000 Gross value at 30 June 2004 - 39 516 39 516 45 653 - 85 169

Gross value at 30 June 2003 - 39 735 39 735 60 658 - 100 393

Consolidated ABC 2004 2003 2004 2003 $’000 $’000 $’000 $’000

10D Inventories Retail Inventory held for sale 14 120 13 260 14 103 13 225 Provision for stock obsolescence (1 190) (856) (1 190) (856) 12 930 12 404 12 913 12 369

Broadcasting consumables Inventory not held for sale (cost) 790 923 790 923

TV programs Purchased 29 975 36 827 29 975 36 827 Produced 33 696 21 694 33 696 21 694 In progress 11 426 17 742 11 426 17 742 75 097 76 263 75 097 76 263

Total inventories 88 817 89 590 88 800 89 555 All inventories are current assets.

10E Other non-financial assets Prepaid property rentals 1 916 156 218 156 Other prepayments 13 720 11 052 13 147 10 934 Total other non-financial assets 15 636 11 208 13 365 11 090

Other non-financial assets are categorised as follows: Current 14 633 11 124 12 387 11 006 Non-current 1 003 84 978 84 Total non-financial assets 15 636 11 208 13 365 11 090 Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 141 ABC Annual Report Financial Statements

11. Interest Bearing Liabilities

Consolidated ABC 2004 2003 2004 2003 $’000 $’000 $’000 $’000

11A Loans Loans from Government 171 000 151 000 171 000 151 000 Bank loans 699 411 - - Non bank loan (a) - 40 000 - 40 000 Total Loans 171 699 191 411 171 000 191 000

(a) $40 million was repayable in Japanese Yen. Currency swap contracts were undertaken to effectively remove the currency risk associated with these loans.

Maturity schedule for loans: Payable within one year 30 604 40 165 30 000 40 000 Payable in one to five years 84 595 91 246 84 500 91 000 Payable in more than five years 56 500 60 000 56 500 60 000 Total Loans 171 699 191 411 171 000 191 000

12. Provisions

12A Employee Provisions Salaries and wages 9 237 14 078 7 975 13 514 Annual leave 48 080 44 989 46 359 43 266 Long service leave (a) 60 276 62 192 52 477 54 778 Superannuation 212 198 144 160 Separation and redundancy - - - - Aggregate employee entitlement benefit 117 805 121 457 106 955 111 718 Workers compensation - - - - Aggregate employee benefit liability and related costs 117 805 121 457 106 955 111 718

(a) An independent actuarial valuation was performed by Professional Financial Consulting Pty Ltd in 2004 and Mercer Human Resource Consulting Pty Ltd in 2003.

Current 48 968 56 510 42 371 47 085 Non-current 68 837 64 947 64 584 64 633 117 805 121 457 106 955 111 718

12B Capital Use Charge Provision

Capital Use Charge - 58 646 - 58 646

Balance owing 1 July 2003 - 312 - 312 Capital Use Charge provided for during the period 58 646 58 646 58 646 58 646 Capital Use Charge paid (58 646) (312) (58 646) (312) Balance owing 30 June 2004 - 58 646 - 58 646

The Capital Use Charge provision is a current liability. Notes to and Forming Part of the Financial Statements 142 for the year ended 30 June 2004 ABC Annual Report Financial Statements

13. Payables

Consolidated ABC 2004 2003 2004 2003 $’000 $’000 $’000 $’000

13A Suppliers Trade creditors 54 045 56 429 48 188 54 115 Other creditors 3 406 3 595 1 463 1 773 Total Suppliers payables 57 451 60 024 49 651 55 888

Suppliers payables are categorised as follows: Current 56 975 59 695 49 357 55 867 Non-current 476 329 294 21 57 451 60 024 49 651 55 888

13B Other Interest payable 44 369 44 369 Unearned revenue 31 364 29 042 6 621 10 334 Total Other payables 31 408 29 411 6 665 10 703

Other payables are categorised as follows: Current 23 182 26 392 3 944 7 684 Non-current 8 226 3 019 2 721 3 019 31 408 29 411 6 665 10 703

Total Payables 88 859 89 435 56 316 66 591 Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 143 ABC Annual Report Financial Statements

14. Equity Consolidated Asset Contributed Accumulated revaluation Total Item equity results reserve equity 2004 2003 2004 2003 2004 2003 2004 2003 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000

Opening balance as at 1 July 132 387 89 113 170 968 174 786 228 014 228 708 531 369 492 607

Net surplus/(deficit) - - 25 720 57 096 - - 25 720 57 096

Net revaluation increment in leasehold property, plant and equipment - - - - 135 480 1 088 135 480 1 088

Decrease in asset revaluation reserve on application of FMO 3C— Non Current Assets - - - - - (1 782) - (1 782)

Decrease in accumulated results on application of transitional provisions in AASB 1028 Employee Benefits - - - (2 268) - - - (2 268)

Transactions with owner: Distributions to owner:

Returns on capital Capital Use Charge (CUC) - - - (58 646) - - - (58 646)

Contributions by owner: Contribution of equity: appropriation - 43 274 - - - - - 43 274

Closing balance as at 30 June 132 387 132 387 196 688 170 968 363 494 228 014 692 569 531 369

ABC Asset Contributed Accumulated revaluation Total Item equity results reserve equity 2004 2003 2004 2003 2004 2003 2004 2003 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000

Opening balance as at 1 July 132 387 89 113 170 709 174 711 228 014 228 708 531 110 492 532

Net surplus/(deficit) - - 21 879 56 912 - - 21 879 56 912

Net revaluation increment in leasehold property, plant and equipment - - - - 135 226 1 088 135 226 1 088

Decrease in asset revaluation reserve on application of FMO 3C— Non Current Assets - - - - - (1 782) - (1 782)

Decrease in accumulated results on application of transitional provisions in AASB 1028 Employee Benefits - - - (2 268) - - - (2 268)

Transactions with owner:

Distributions to owner: Returns on capital Capital Use Charge (CUC) - - - (58 646) - - - (58 646)

Contributions by owner: Contribution of equity: appropriation - 43 274 - - - - - 43 274

Closing balance as at 30 June 132 387 132 387 192 588 170 709 363 240 228 014 688 215 531 110 Notes to and Forming Part of the Financial Statements 144 for the year ended 30 June 2004 ABC Annual Report Financial Statements

15. Cash Flow Reconciliation

Consolidated ABC 2004 2003 2004 2003 $’000 $’000 $’000 $’000

Operating surplus from ordinary activities 25 720 57 096 21 879 56 912

Capital use provided - (58 646) - (58 646) Depreciation of fixed assets 67 953 59 175 66 992 58 541 Amortisation of intangibles 2 370 3 108 2 370 3 029 Amortisation of program purchases 118 110 108 612 118 110 108 612 Interest capitalised (448) (880) (448) (880) Unrealised foreign exchange (gain)/loss (111) (95) (111) (95) Transfer to/from provisions - employee entitlements (3 652) 190 (4 763) 605 - doubtful debts 21 66 15 147 Write-down of assets - intangibles - 4 855 - 4 855 - infrastructure, plant and equipment - 236 - 236 (Profit)/loss on disposal of property, infrastructure, plant and equipment 2 712 2 550 2 719 2 571

Changes in assets and liabilities (Increase)/decrease in receivables 1 117 6 295 3 346 4 033 (Increase)/decrease in other current assets (5 255) 2 246 (3 693) 3 149 (Increase)/decrease in inventories (117 337) (117 960) (117 355) (117 933) Increase/(decrease) in payables (2 573) 59 670 (6 237) 60 795 Increase/(decrease) in provisions/liabilities (503) (1 293) (6 538) (4 188) Net cash from operating activities 88 124 125 225 76 286 121 743

16. External Financing Arrangements

Total facility (a) 1 000 1 000 - - Amount of facility used as at 30 June (439) - - - Facility available 561 1 000 - -

(a) A subsidiary company has a commercial bill line of credit facility with Westpac Banking Corporation with a limit of $1 000 000 (2003 $1 000 000). As at 30 June 2004 $439 287 drawings had been made under this facility. The facility is reviewable in September each year, repayable on demand and expires on 31 December 2006.

The facility is secured by guarantees for up to $200 000 each given to Westpac Banking Corporation by five separate parties. Each guarantee endures until 31 December 2006. In the event that the subsidiary company has not achieved a return to profitability by 31 December 2004 the guarantors will collectively become entitled to nominate a Director to the Board of the subsidiary company. Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 145 ABC Annual Report Financial Statements

17. Financial Instruments (Consolidated) A. Interest Rate Risk Floating Fixed interest rate maturing Non Total Weighted interest 1 Year 1 to 5 More interest average rate or less years than 5 bearing effective years interest rate

Notes $’000 $’000 $’000 $’000 $’000 $’000 2004 Financial assets (recognised) Cash at bank and on hand 9A 29 306 8 445 5 506 - 34 43 291 4.63% Receivables Goods and services 9B - - - - 11 672 11 672 N/A Less provision for doubtful debts 9B - - - - (267) (267) N/A Accrued revenues 9D - - - - 9 472 9 472 N/A Appropriations receivable - equity injection 9B ------N/A Other receivables 9B - - - - 1 530 1 530 N/A GST receivable 9B - - - - 4 684 4 684 N/A Bills of exchange 9B 35 753 - - - - 35 753 5.47% Investments 9C ------N/A Total financial assets 65 059 8 445 5 506 - 27 125 106 135

Total assets 1 070 932

Financial liabilities (recognised) Debt Loans—long term borrowings 11A - 30 604 84 595 56 500 - 171 699 5.75% Provisions and payables Suppliers 13A/B - - - - 88 859 88 859 N/A Total financial liabilities - 30 604 84 595 56 500 88 859 260 558

Total liabilities 378 363

Financial liabilities (unrecognised) Interest rate swap (Notional principal amounts only) ------N/A

2003 Financial assets (recognised) Cash at bank and on hand 9A 31 845 - - - - 31 845 4.21% Receivables Goods and services 9B - - - - 8 511 8 511 N/A Less provision for doubtful debts 9B - - - - (640) (640) N/A Accrued revenues 9D - - - - 8 373 8 373 N/A Appropriations receivable - equity injection 9B - - - - 32 574 32 574 N/A Other receivables 9B - - - - 2 632 2 632 N/A GST receivable 9B - - - - 8 388 8 388 N/A Bills of exchange 9B 52 521 - - - - 52 521 4.83% Investments 9C ------N/A Total financial assets 84 366 - - - 59 838 144 204

Total assets 992 318

Financial liabilities (recognised) Debt Loans—long term borrowings 11A - 40 165 91 246 60 000 - 191 411 5.53% Provisions and payables Suppliers 13A/B - - - - 89 435 89 435 N/A Total financial liabilities - 40 165 91 246 60 000 89 435 280 846

Total liabilities 460 949

Financial liabilities (unrecognised) Interest rate swap (Notional principal amounts only) (40 000) 40 000 - - - - N/A Notes to and Forming Part of the Financial Statements 146 for the year ended 30 June 2004 ABC Annual Report Financial Statements

17. Financial Instruments (continued) B. Net Fair Values of Financial Assets and Liabilities The following methods and assumptions were used to estimate the net fair values:

Cash, receivables, payables and short term borrowings The carrying amount approximates the net fair value because of the short term maturity.

Investments The carrying amount for non traded investments has been assessed by the directors based on the underlying net assets, expected cash flows and any particular special circumstances of the investee as approximating net fair values.

Long term borrowings The net fair values of long term borrowings are estimated using discounted cash flow analysis, based on current interest rates for liabilities with similar risk profiles.

Interest rate swaps and cross currency swap agreements The net fair values of unrecognised financial instruments reflect the estimated amounts the economic entity expects to pay or receive to terminate the contracts (net of transaction costs) or to replace the contracts at their current market rates as at reporting date. This is based on independent market quotations and using standard valuation techniques.

Forward exchange contracts The net fair values of forward exchange contracts is taken to be the unrealised gain or loss at balance date calculated by reference to current forward exchange rates for contracts with similar maturity profiles.

Carrying Amount Net Fair Value 2004 2003 2004 2003 $’000 $’000 $’000 $’000

Financial Assets Swap agreements - - - (727) Foreign exchange contracts 111 (100) 216 (195)

Financial Liabilities Long term borrowings (loans) 171 699 191 000 170 015 195 186

C. Credit Risk Exposures Credit risk represents the loss that would be recognised if counterparties to financial instruments fail to perform as contracted.

The economic entity has no significant exposures to any concentrations of credit risk.

Financial Assets The economic entity’s maximum exposure to credit risk at reporting date in relation to each class of recognised financial assets is the carrying amount, net of provision for doubtful debts, of those assets as indicated in the Statement of Financial Position.

Items not recognised in the Statement of Financial Position The credit risk arising from dealings in financial instruments is controlled by a strict policy of credit approvals, limits and monitoring procedures. The economic entity has no material concentration of credit risk with any single counterparty and, as a matter of policy, only transacts with financial institutions that have a high credit rating. Credit exposure of foreign currency and interest rate derivatives is represented by the net fair value of the contracts, as disclosed.

D. Hedging Instruments Specific Hedges The net unrecognised gain of $105 384 (2003 unrecognised loss $94 555) on specific hedges of anticipated foreign currency purchases will be recognised at the date of the underlying transactions.

General Hedges At balance date, the Corporation held forward exchange contracts to buy United States Dollars (USD), Pounds Sterling (GBP) and the Euro (EUR). Gains/losses arising from general hedges outstanding at year end have been recognised in the Statement of Financial Performance. Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 147 ABC Annual Report Financial Statements

17. Financial Instruments (continued) D. Hedging Instruments (continued) The following table sets out the gross value to be received under foreign currency contracts, the weighted average contracted exchange rates and the settlement periods of outstanding contracts for the economic entity.

Sell Australian Dollars Average Exchange Rate 2004 2003 2004 2003 $’000 $’000

Buy USD Less than 1 year 3 612 2 514 0.7174 0.6149 Buy GBP Less than 1 year 1 630 1 836 0.3931 0.3867 Buy EUR Less than 1 year 649 287 0.6018 0.5575

18. Contingent Liabilities

Consolidated ABC 2004 2003 2004 2003 $’000 $’000 $’000 $’000

Quantifiable Contingencies Contingent liabilities Other guarantees (a) 1 180 960 1 180 960 Total contingent liabilities 1 180 960 1 180 960

Net contingent liabilities 1 180 960 1 180 960

(a) The Corporation has provided guarantees and indemnities to the Reserve Bank of Australia in support of Bank Guarantees required in the day to day operations of the Corporation.

Unquantifiable Contingencies In the normal course of activities claims for damages have been lodged at the date of this report against the Corporation and certain of its officers. The Corporation has disclaimed liability and is actively defending these actions. It is not possible to estimate the amounts of any eventual payments which may be required in relation to these claims.

19. Director Remuneration

ABC 2004 2003 $ $

Remuneration received or due and receivable by directors of the Corporation 925 132 702 632

The number of directors of the Corporation included in these figures are shown below in the relevant remuneration bands: Number Number

$ Nil - $ 9 999 - 1 $ 10 000 - $ 19 999 - 1 $ 20 000 - $ 29 999 - 4 $ 30 000 - $ 39 999 - 1 $ 40 000 - $ 49 999 6 1 $ 60 000 - $ 69 999 1 - $ 100 000 - $ 109 999 - 1 $ 120 000 - $ 129 999 1 - $ 380 000 - $ 389 999 - 1 $ 490 000 - $ 499 999 1 - Total number of directors of the Corporation 9 10

Remuneration received or due and receivable by directors of the Corporation and Controlled Entities as detailed in note 24 is $2 606 699 (2003 $1 901 074). Notes to and Forming Part of the Financial Statements 148 for the year ended 30 June 2004 ABC Annual Report Financial Statements

20. Related Party Disclosures Directors of the Corporation

The Directors of the Corporation during the year were:

• Donald McDonald AO (Chairman) • Russell Balding (Managing Director) • Leith Boully • Dr Ron Brunton • John Gallagher QC • Ramona Koval (re-appointed 16 June 2004) • Ross McLean • Maurice Newman AC (resigned effective 30 June 2004) • Prof. Judith Sloan

The aggregate remuneration of Directors is disclosed in note 19.

Transactions with entities in the wholly owned group Transactions between related parties are on normal commercial terms and conditions no more favourable than those available to other parties unless otherwise stated.

Symphony Australia Holdings Pty Limited The company is a wholly owned subsidiary of the Corporation.

During the period the Corporation provided goods and services to Symphony Australia Holdings Pty Limited on normal terms and conditions totalling $485 147 (2003 $231 299). At year end the Corporation was owed $44 997 (2003 $58 127) in relation to the supply of these goods and services.

Adelaide Symphony Orchestra Pty Limited The company is a wholly owned subsidiary of the Corporation.

During the period the Corporation provided goods and services to Adelaide Symphony Orchestra Pty Limited on normal terms and conditions totalling $26 408 (2003 $37 159). At year end the Corporation was owed $106 648 (2003 $127 964) in relation to the supply of these goods and services.

During the period the Adelaide Symphony Orchestra Pty Limited provided goods and services on normal terms and conditions to the Corporation totalling $33 974 (2003 $15 360).

Melbourne Symphony Orchestra Pty Limited The company is a wholly owned subsidiary of the Corporation.

During the period the Corporation provided goods and services to Melbourne Symphony Orchestra Pty Limited on normal terms and conditions totalling $235 563 (2003 $256 834). At year end the Corporation was owed $39 581 (2003 $111 175) for these goods and services.

During the period the Melbourne Symphony Orchestra Pty Limited provided goods and services on normal terms and conditions to the Corporation totalling $2 520 (2003 $4 953).

The Queensland Orchestra Pty Limited The company is a wholly owned subsidiary of the Corporation.

During the period the Corporation provided goods and services to The Queensland Orchestra Pty Limited on normal terms and conditions totalling $59 393 (2003 $59 779). At year end the Corporation was owed $5 122 (2003 $4 373) in relation to the supply of these goods and services.

During the period The Queensland Orchestra Pty Limited provided goods and services on normal terms and conditions to the Corporation totalling $705 (2003 $2 052).

Sydney Symphony Orchestra Holdings Pty Limited The company is a wholly owned subsidiary of the Corporation.

During the period the Corporation provided goods and services to Sydney Symphony Orchestra Holdings Pty Limited on normal terms and conditions totalling $31 636 (2003 $32 521). At year end Sydney Symphony Orchestra Holdings Pty Limited owed the Corporation $13 129 (2003 $40 451).

At year end the Corporation owed Sydney Symphony Orchestra Holdings Pty Limited $5 115 (2003 $33 538) for long service leave for staff at incorporation. Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 149 ABC Annual Report Financial Statements

20. Related Party Disclosures (continued) Transactions with entities in the wholly owned group (continued) Sydney Symphony Orchestra Holdings Pty Limited (continued) During the period the Sydney Symphony Orchestra Holdings Pty Limited provided goods and services on normal terms and conditions to the Corporation totalling $7 497 (2003 $nil).

Tasmanian Symphony Orchestra Pty Limited The company is a wholly owned subsidiary of the Corporation.

During the period the Corporation provided goods and services to Tasmanian Symphony Orchestra Pty Limited on normal terms and conditions totalling $68 596 (2003 $124 765). At year end the Corporation was owed $14 541 (2003 $11 175) in relation to the supply of these goods and services.

During the period the Tasmanian Symphony Orchestra Pty Limited provided goods and services on normal terms and conditions to the Corporation totalling $33 666 (2003 $3 375).

West Australian Symphony Orchestra Holdings Pty Limited The company is a wholly owned subsidiary of the Corporation.

During the period the Corporation provided goods and services to West Australian Symphony Orchestra Holdings Pty Limited on normal terms and conditions totalling $150 631 (2003 $131 874). At year end the Corporation was owed $25 241 (2003 $15 893) in relation to the supply of these goods and services.

At year end the Corporation owed West Australian Symphony Orchestra Holdings Pty Limited an amount of $4 075 (2003 $7 628) in relation to long service leave for staff at incorporation.

During the period the West Australian Symphony Orchestra Holdings Pty Limited provided goods and services on normal terms and conditions to the Corporation totalling $6 696 (2003 $nil).

Music Choice Australia Pty Ltd and The News Channel Pty Limited The companies are wholly owned subsidiaries of the Corporation that did not trade during the 2003-04 financial year.

The Corporation provided secretarial and accounting services for Music Choice Australia Pty Ltd and The News Channel Pty Limited during the year free of charge.

21. Officer Remuneration

Consolidated ABC 2004 2003 2004 2003 $ $ $ $

The aggregate amount of total remuneration of Officers shown is: 3 343 361 3 277 988 3 343 361 3 143 127

The number of Officers who received or were due to receive total remuneration of $100 000 or more: 2004 2003 2004 2003 Number Number Number Number

$130 000 - $139 999 - 3 - 2 $200 000 - $209 999 - 1 - 1 $210 000 - $219 999 1 - 1 - $230 000 - $239 999 1 1 1 1 $240 000 - $249 999 - 1 - 1 $250 000 - $259 999 2 1 2 1 $270 000 - $279 999 1 4 1 4 $280 000 - $289 999 2 3 2 3 $290 000 - $299 999 2 - 2 - $300 000 - $309 999 1 - 1 - $310 000 - $319 999 1 - 1 - $330 000 - $339 999 1 - 1 - Total 12 14 12 13

The officer remuneration includes all officers concerned with or taking part in the management of the Corporation during 2003-04 except the Managing Director. Details in relation to the Managing Director have been incorporated into note 19—Director Remuneration. Consolidated remuneration excludes officers of the principal entity who are Directors in the wholly owned group. Details in relation to the officers have been incorporated into note 19—Director Remuneration. Notes to and Forming Part of the Financial Statements 150 for the year ended 30 June 2004 ABC Annual Report Financial Statements

22. Auditor Remuneration

Consolidated ABC 2004 2003 2004 2003 $ $ $ $

Remuneration to the Auditor-General for auditing the financial statements for reporting period. 267 522 284 483 183 000 218 000

Ernst & Young (2003 KPMG) have been contracted by the Australian National Audit Office to provide audit services on their behalf. Fees for these services are included in the above. In addition Ernst & Young have earned $3 300 for training course provision (2003 KPMG $56 614 for advisory services) where they have been separately contracted by the Corporation.

23. Assets Held in Trust

2004 2003 $ $

The Corporation is trustee for a foundation with Ian Reed accumulated funds at 30 June as follows: Foundation

Balance carried forward from previous year 494 755 480 795 Receipts during the year - - Interest received 19 543 14 940 Available for payments 514 298 495 735 Payments made (520) (980) Fund closing balance 513 778 494 755

Monies were received under formal trust arrangements. These trusts are independently managed in accordance with the terms of the trusts and the funds are held in authorised trustee investments. These funds are not available for other purposes of the Corporation and are not recognised in the financial statements.

24. Controlled Entities

Beneficial Beneficial percentage percentage held by held by Place of economic economic incorporation entity entity

2004 2003 % %

Ultimate parent entity: Australian Broadcasting Corporation

Controlled entities of Australian Broadcasting Corporation: Adelaide Symphony Orchestra Pty Limited Australia 100% 100% Melbourne Symphony Orchestra Pty Limited Australia 100% 100% Sydney Symphony Orchestra Holdings Pty Limited Australia 100% 100% Symphony Australia Holdings Pty Limited Australia 100% 100% Tasmanian Symphony Orchestra Pty Limited Australia 100% 100% The Queensland Orchestra Pty Limited Australia 100% 100% West Australian Symphony Orchestra Australia 100% 100% Holdings Pty Limited Music Choice Australia Pty Ltd Australia 100% 100% The News Channel Pty Limited Australia 100% 100% Notes to and Forming Part of the Financial Statements for the year ended 30 June 2004 151 ABC Annual Report Financial Statements

25. Reporting by Outcomes

The Corporation is structured to meet three outcomes:

Outcome 1 Audiences throughout Australia—and overseas—are informed, educated and entertained.

Outcome 2 Australian and international communities have access to at least the scale and quality of satellite and analog terrestrial radio and television transmission services that existed at 30 June 2003.

Outcome 3 The Australian community has access to ABC digital television services in accordance with approved digital implementation plans.

Note 25A - Net Cost of Outcome Delivery

Outcome 1 Outcome 2 Outcome 3 Total 2004 2003 2004 2003 2004 2003 2004 2003 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 Administered expenses ------Departmental expenses 730 909 714 242 77 116 75 318 50 703 33 296 858 728 822 856 Total expenses 730 909 714 242 77 116 75 318 50 703 33 296 858 728 822 856 Costs recovered from provision of goods and services to the non-government sector Administered ------Departmental ------Total costs recovered ------Other external revenues Departmental Sale of goods and services 122 216 114 699 - - - - 122 216 114 699 Interest 4 971 6 645 - - - - 4 971 6 645 Donations and bequests ------Revenue from the sale of assets 2 282 571 - - - - 2 282 571 Industry contributions ------Reversal of previous asset write-downs ------Net foreign exchange gains - 186 - - - - - 186 Other 24 134 24 134 115 - (6) 64 24 243 24 198 Total departmental 153 603 146 235 115 - (6) 64 153 712 146 299 Total other external revenue 153 603 146 235 115 - (6) 64 153 712 146 299 Net cost/(contribution) of outcome 577 306 568 007 77 001 75 318 50 709 33 232 705 016 676 557

Note 25B - Departmental Revenues and Expenses by Outcome Groups and Outputs

Outcome 1 Outcome 2 Outcome 3 Total Output Group 1.1 Output Group 1.2 Output Group 1.3 Output Group 2.1 Output 3.1 2004 2003 2004 2003 2004 2003 2004 2003 2004 2003 2004 2003 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 Operating expenses Employees 93 257 91 876 200 801 195 315 7 348 6 552 - - - - 301 406 293 743 Suppliers 70 330 72 469 151 433 154 057 5 541 5 168 77 116 75 318 50 703 33 296 355 123 340 308 Grants ------Depreciation and amortisation 21 461 19 258 46 212 40 939 1 691 1 373 - - - - 69 364 61 570 Write-down of assets - 1 519 - 3 228 - 108 - - - - - 4 855 Value of assets disposed 1 547 983 3 332 2 089 122 70 - - - - 5 001 3 142 Borrowing cost expense 2 982 3 092 6 420 6 573 235 221 - - - - 9 637 9 886 Other 36 571 34 203 78 745 72 710 2 881 2 439 - - - - 118 197 109 352 Total operating expenses 226 148 223 400 486 943 474 911 17 818 15 931 77 116 75 318 50 703 33 296 858 728 822 856 Funded by: Revenue from Government 201 740 212 249 374 651 400 629 15 395 15 510 77 221 75 318 57 888 29 763 726 895 733 469 Sale of goods and services 24 452 22 148 95 479 91 297 2 285 1 254 - - - - 122 216 114 699 Interest 994 1 283 3 884 5 289 93 73 - - - - 4 971 6 645 Donations and bequests ------Industry contributions ------Revenue from the sale of assets 457 110 1 782 455 43 6 - - - - 2 282 571 Reversal of previous asset write-downs ------Net foreign exchange gains - 36 - 148 - 2 - - - - - 186 Other non-taxation revenues 4 829 4 659 18 854 19 211 451 264 115 - (6) 64 24 243 24 198 Other ------Total operating revenues 232 472 240 485 494 650 517 029 18 267 17 109 77 336 75 318 57 882 29 827 880 607 879 768 Notes to and Forming Part of the Financial Statements 152 for the year ended 30 June 2004 ABC Annual Report Financial Statements

26. Appropriations

Particulars Departmental Outputs Loans Equity Total 2004 2003 2004 2003 2004 2003 2004 2003 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 Year Ended 30 June 2004 Balance carried forward from previous year ------Appropriation Acts 1 and 3 726 895 733 469 - - - - 726 895 733 469 Appropriation Acts 2 and 4 - - 20 000 31 000 - 43 274 20 000 74 274 Available for payment from CRF 726 895 733 469 20 000 31 000 - 43 274 746 895 807 743

Payments made out of CRF 726 895 733 469 20 000 31 000 - 10 700 746 895 775 169 Balance carried forward to next year - - - - - 32 574 - 32 574 Represented by: Appropriations receivable - - - - - 32 574 - 32 574

This table reports on appropriations made by Parliament of the Consolidated Revenue Fund (CRF) in respect of the Corporation. When received by the Corporation, the payments made are legally the money of the Corporation and do not represent any balance remaining in the CRF. Appendices for the year ended 30 June 2004 153 ABC Annual Report Appendices

CoAppendicesntents

1. Television Program Analysis 154 2. ABC Radio Networks Content Analysis 156 3. ABC Organisation 157 4. ABC Board and Board Committees 158 5. Audit and Risk Committee 159 6. ABC Enterprises Tax Equivalent Calculation 161 7. Consultants 161 8. Overseas Travel Costs 162 9. Reports Required Under s.80 of the ABC Act 162 10. Other Required Reports 162 11. Advertising and Market Research 163 12. Occupational Health and Safety 163 13. Commonwealth Disability Strategy 164 14. Performance Pay 166 15. Staff Profile 166 16. Ecologically Sustainable Development and Environmental Performance 167 17. ABC Advisory Council 167 18. Independent Complaints Review Panel 172 19. Freedom of Information 173 20. ABC Code of Practice for Broadcast Programs 173 21. Performance Against Service Commitment 176 22. ABC Awards 2003-04 177 23. Television Transmitters 183 24. Radio Transmitters 187 25. Radio Australia Transmitters 191 26. ABC Offices 192 27. ABC Shops 197 Appendices 154 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 1 - Television Program Analysis Program Hours Transmitted—24 hours

Australian Overseas Total First Total First Total 2003 2002 Release Repeat Australian Release Repeat Overseas -04 -03

Arts and Culture 81 73 154 47 75 122 276 333 Children’s 47 371 418 296 1 168 1 465 1 883 1 777 Comedy 22 18 40 63 137 201 241 182 Current Affairs 663 182 845 0 845 1 032 Documentary 52 67 119 166 247 413 532 477 Drama 49 84 133 408 363 771 904 892 Education 22 132 155 10 145 155 310 328 Entertainment 872 176 1 048 20 21 41 1 089 925 Factual 189 85 274 38 21 59 333 447 Indigenous 14 29 42 0 42 40 Movies 8 8 80 1 005 1 084 1 093 1 206 Natural History and Environment 9 4 12 40 16 55 68 37 News 330 330 0 330 348 Religion and Ethics 22 23 45 39 50 89 134 96 Science and Technology 19 8 27 0 27 43 Sport 175 49 224 0 224 212 Total Program Hours 2 564 1 310 3 874 1 208 3 248 4 456 8 329 8 377 % of hours 30.8% 15.7% 46.5% 14.5% 39.0% 53.5% Other* 455 455 383 Total Hours 4 329 4 456 8 784 8 760 % of hours 49.3% 50.7%

* Other: Interstitial material, program and announcements, community service announcements Note: figures rounded to nearest whole number

Program Hours Transmitted—6pm to midnight

Australian Overseas Total First Total First Total 2003 2002 Release Repeat Australian Release Repeat Overseas -04 -03

Arts and Culture 34 17 51 10 28 38 89 73 Children’s 0 3 3 6 6 2 Comedy 20 6 26 52 43 95 121 135 Current Affairs 309 6 315 0 315 353 Documentary 40 6 46 157 29 186 231 258 Drama 46 43 89 288 151 439 529 469 Entertainment 132 8 140 20 1 21 161 122 Factual 116 24 140 36 1 37 177 262 Indigenous 12 5 17 0 17 6 Movies 1 1 22 23 45 47 66 Natural History and Environment 9 9 39 2 40 49 27 News 223 223 0 223 225 Religion and Ethics 17 1 18 18 11 29 47 37 Science and Technology 18 0 19 0 19 22 Sport 10 1 11 0 11 7 Total Program Hours 987 119 1 105 645 291 936 2 041 2 064 % of total hours 48.3% 5.8% 54.1% 31.6% 14.3% 45.9% Other* 155 155 126 Total Hours 1 260 936 2 196 2 190 % of hours 57.4% 42.6%

* Other: Interstitial material, program and announcements, community service announcements Note: figures rounded to nearest whole number Appendices for the year ended 30 June 2004 155 ABC Annual Report Appendices

Appendix 1 - Television Program Analysis (continued) Program Hours Transmitted—6am to midnight

Australian Overseas Total First Total First Total 2003 2002 Release Repeat Australian Release Repeat Overseas -04 -03

Arts and Culture 77 55 131 42 53 95 227 301 Children’s 47 371 417 296 1 168 1 464 1 882 1 777 Comedy 21 6 27 62 95 157 184 165 Current Affairs 580 143 723 0 723 848 Documentary 41 41 82 177 173 350 432 397 Drama 46 82 128 404 295 699 827 752 Education 22 128 150 10 138 148 298 312 Entertainment 266 168 434 20 20 40 474 338 Factual 130 109 239 38 25 63 303 417 Indigenous 13 27 40 0 40 30 Movies 3 3 32 63 95 98 173 Natural History and Environment 9 4 12 40 15 54 67 37 News 330 330 0 330 348 Religion and Ethics 22 14 36 39 30 70 106 91 Science and Technology 19 4 23 0 23 38 Sport 171 8 179 0 179 206 Total Program Hours 1 793 1 163 2 955 1 160 2 076 3 236 6 191 6 230 % of total hours 29.0% 18.8% 47.7% 18.7% 33.5% 52.3% Other* 397 397 340 Total Hours 3 352 3 236 6 588 6 570 % of hours 50.9% 49.1%

* Other: Interstitial material, program and announcements, community service announcements Note: figures rounded to nearest whole number Appendices 156 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 2 - ABC Radio Networks Content Analysis Indicative Output by Genre by Network 2003-04, Hours per Week

ABC Local Local ABC News Radio Radio Radio Classic Radio triple j Radioa (metro)b (regional)b National FM Australia 2003 2002 2003 2002 2003 2002 2003 2002 2003 2002 2003 2002 2003 2002 -04 -03 -04 -03 -04 -03 -04 -03 -04 -03 -04 -03 -04 -03

News (including Parliament on PNN) 3.75 5.5 117.8 132 16.6 20.5 17.8 21.5 16.3 16 6 6 41.0 41.2 Current Affairs 2.5 12.7 11 13.1 9 26.3 27 88.7 84.9 Arts and Culture 2.5 3.75 1.3 2 1.3 6 0.5 1.25 20.5 22 1 1.5 7.6 13.8 Business and Finance 18.7 10 2.8 5.5 1.6 2.75 1 0.3 1.5 Children’s Comedy 7.75 8 3 0 3 4 Drama 0.5 1.5 0.25 0.25 0.6 0.5 Education 0.2 0 0.8 2 2.75 7.9 9.0 Factual —Contemporary Lifestyle 1.75 0.7 8 3 12 15 10.2 7.7 —Health 0.7 2.5 0 1.5 1 4.4 5.5 —Indigenous 1.8 1 1.9 1 2.8 3 1.3 1.7 —Law, Consumer Affairs and Media 1.5 3 2 3.0 3.0 —Special Events —Topical Radioc 7 7 10.5 20 10.4 38 24.6 21 4.7 5 10.9 5.5 History 0.7 0 4 4 2.9 1.2 Entertainmentd 61.3 51 59.5 54 1 0.5 4.3 6.5 Music 141.2 140 25.8 12 27.1 10 31 28 151.3 153.75 22.7 25.6 Religion and Ethics 0.1 3.6 3.5 3.6 3.5 7 6 2 1.5 4.5 4.5 Regional and Rural 0.9 6.8 2 7.8 6 6 6 12.8 11.6 Science, Technology, Environment and Natural History 0.8 1 7.4 7 0.5 0 6.2 7 10.8 9.9 Sport 2.3 1 19.7 17 24.8 20 24.7 18 1.5 1 19.3 19.6

Total 168 168 168 168 168 168 168 168 168 168 168 168 253 253

Notes This is only an indicative analysis of ABC Radio output and reflects one week of regular scheduled programming for each different network. It does not include Internet-based service dig, the content of which is 100% music. a ABC NewsRadio’s schedule includes Parliamentary broadcasts categorised under News. b Local Radio’s analysis is generic only (this analysis based on Local Radio in the Northern Territory). It does not take into account station-to-station or seasonal program variations. c Topical programming includes content which may otherwise fall into other genre categories. d Entertainment includes programming which may otherwise fall into Arts and Culture, Comedy and Music. Appendices for the year ended 30 June 2004 157 ABC Annual Report Appendices

Appendix 3 - ABC Organisation, as at 30 June 2004

Corporate Head, National Music Networks: Head, International Operations Managing Director: Russell Kate Dundas (Acting): Tony Hill Balding Head, Local Radio: Head, Policy and Development: Chief of Staff: Gary Linnane Michael Mason Steven Alward Director of Corporate Affairs: Head, Radio Marketing: Head, Budgets and Resources: Geoffrey Crawford Randal Mathieson John Turner Chief, Corporate Planning and Head, Radio Development: Governance: Geoff Heriot Russell Stendell Development Head, Government and Director of Development: Parliamentary Relations: vacant Television Helen Hughes Head, Audience and Consumer Director of Television: Manager, Audience Research: Affairs: Kirstin McLiesh Sandra Levy Lisa Walsh Head, Corporate Marketing: Head, Programming: Managers, Factual Development: John Woodward Marena Manzoufas Jennifer Cummins Manager, Media and Head, Policy and Justine Flynn Communications: Shane Wells Administration: Michael Ward Head, Production and Planning: Production Resources Business Services Paul Remati Director of Production Director of Finance and Support Head, Budgets: Resources: Andrew Lean Services: David Pendleton Jacqui Axford Head, Production Resources Head, Finance: David Head, Drama and Narrative Planning: Jorge Redhead Hodgkinson Comedy: Head, Production Resources Head, Business Operations and Robyn Kershaw Operations: David Cruttenden Risk: Laurie Treloar Head, Factual: Head, Production Resources Head, Financial Control: Toni Daryl Karp Northern Region: Judy Grant Robertson Head Arts and Entertainment: Head, Production Resources Head, Business Review and Courtney Gibson Southern Region: Patrick Austin Development: James Taylor Head, Children’s: Head, Performance Claire Henderson Technology and Measurement: Andrew Cavenett Head, Sport: Distribution Head, Legal Services: Geoff Barlow Director of Technology and Stephen Collins Distribution: Colin Knowles Head, Property Services: New Media and Digital Head, Technology Research Kym Martin Services and Development: Spencer Lieng Head, Archives and Library Director of New Media Head, Information Technology: Services: Mary Jane Stannus and Digital Services: Tony Silva Head, Business Affairs (Acting): Lynley Marshall Head, Systems Engineering James Taylor Head, Content: (Acting): Frank Skupch Head, Rights Management: Ian Vaile Head, Technical Services: Carol Sheppard Head, Resources: Kevin Balkin Head, Group Audit: Aziz Dindar Denise Alexander Head, Technology Project Head, Special Projects: Head, Systems: Office: Monique Coorey Alex Marhinin Robert Garnsey Head, Policy and Resources: Head, Interface: Margaret Cassidy Human Resources Robert Hutchinson Director of Human Resources: ABC Enterprises Colin Palmer International Director of ABC Enterprises: Head, HR Policy and Broadcasting Robyn Watts Development: Vanessa MacBean Head, Radio Australia: General Manager ABC Head, HR Operations: Greg Jean-Gabriel Manguy Consumer Publishing: Fromyhr Head, International Operations, Grahame Grassby Head, Organisation Design: ABC Asia Pacific: General Manager ABC Retail: Charlie Naylor John Doherty Doug Walker Head, Workplace Relations: Head, Networking and General Manager ABC Resource Don Smith Programming, ABC Asia Pacific: Hire: John Graham Head, Employment Services: Ian Carroll General Manager ABC Content Tim Burrows Sales (Acting): James Cuming Manager, Executive News and Current Employment: Anne Weinman Affairs State/Territory Directors Head, Training: Jenny Ferber Director of News and Current Director, ACT: Elizabeth McGrath Affairs (Acting): Director, Victoria: Murray Green Radio John Cameron Director, Queensland: Director of Radio: Sue Howard National Editor: Chris Wordsworth Head, Network Scheduling: John Cameron Director, SA: Sandra Winter- vacant Head, National Coverage: Dewhirst Head, National Talk Radio: Walter Hamilton Director, Tasmania: Rob Batten Mark Collier Head, Local Coverage: Director, WA: Geoff Duncan Lisa Sweeney Director, NT: Anthony Bowden Appendices 158 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 4 - ABC Board and Board Committees Board members and Position on Meetings attendance at meetings Member Committee attended The ABC Board held ten meetings during 2003-04. Maurice Newman Chairman 4 Donald McDonald Director 4 Meetings Russell Balding Director 4 Member attended Judith Sloan Director 0 Donald McDonald AO, Chairman 10 Ramona Koval Staff-Elected Director 1 Judith Sloan, Deputy Chair 9 Russell Balding, Managing Director 10 ABC Advisory Council Board Committee Ross McLean 10 The ABC Advisory Council Board Committee facilitates John Gallagher QC 10 communication between the ABC Advisory Council Leith Boully 10 and the Board. The Committee held three meetings Maurice Newman AC 10 in 2003-04. Ramona Koval (Staff-Elected Director) 10 Position on Meetings Ron Brunton 10 Member Committee attended Judith Sloan Chairman 3 Board Committees Ramona Koval Staff-Elected Director 2 Audit and Risk Committee Donald McDonald Director 3 The Audit and Risk Committee provides advice to Russell Balding Director 2 the ABC Board and senior management on issues Ron Brunton Director 3 such as: internal audit, financial reporting practices, Deborah Klika Advisory Council Convenor 3 business ethics policies and practices, accounting policies, and management and internal controls. Editorial Policies Committee The Editorial Policies Committee is responsible for The Committee provides a link between internal overseeing the periodic review of the ABC’s Editorial Group Audit, external audits and the Board. Its Policies. The Committee held four meetings in 2003-04. functions are as follows: • Review the Group Audit Charter. Position on Meetings • Consider and approve the Group Audit Strategic Member Committee attended Plan, monitor the achievement of planned audits John Gallagher Chairman 4 and review the appropriateness of future audits. Ramona Koval Staff-Elected Director 4 • Receive quarterly reports of activities of Group Donald McDonald Director 4 Audit and review and discuss audit findings. Russell Balding Director 3 Leith Boully Director 3 The Audit and Risk Committee held five meetings in Ross McLean Director 3 2003-04. Ron Brunton Director 4 Position on Meetings Judith Sloan Director 2 Member Committee attended Ross McLean Chairman 5 Board Code of Practice Committee Leith Boully Director 5 The Board Code of Practice Committee examines the Judith Sloan Director 3 Board’s practices and procedures. The Committee was not convened in 2003-04. In attendance Donald McDonald Board Chairman 5 Position on Meetings Ramona Koval Staff-Elected Director 4 Member Committee attended Russell Balding Managing Director 5 Maurice Newman Chairman — Ron Brunton Director 2 Donald McDonald Director — Judith Sloan Director — The Committee met five times during 2003-04 Leith Boully Director — Meeting No. 2 22 May 2003 John Gallagher Director — Meeting No. 3 14 August 2003 (Special Audit) Meeting No. 4 27 August 2003 Executive Remuneration Committee Meeting No. 1 5 February 2004 The Executive Remuneration Committee considers Meeting No. 2 26 May 2004 the remuneration of the Managing Director and Executives, and the Managing Director’s Performance Finance Committee Appraisal. The Committee held one meeting in 2003-04. The Finance Committee assists the Board and management in establishing and maintaining best practice Position on Meetings financial management services for the Corporation Member Committee attended consistent with stated objectives, and in establishing Donald McDonald Chairman 1 and maintaining best practice financial management Judith Sloan Director 1 services, including performance management. The Maurice Newman Director 1 Committee held four meetings in 2003-04. Appendices for the year ended 30 June 2004 159 ABC Annual Report Appendices

Appendix 5 - Audit and Risk Committee During 2003-04, the ‘Audit Committee’ was renamed recommendations through ongoing liaison with the ‘Audit and Risk Committee’ to recognise and management for the prompt resolution of reflect the Corporation’s risk activities. In line with outstanding recommendations; this change, the Charter of the Committee was • Increase in audit hours and audit coverage; and also updated to reflect additional risk-related • Increase in utilisation of existing resources. responsibilities. Staffing 2003-04 Audit and Risk Committee During the year, three new employees, including the Meetings and Members Head of Group Audit, were recruited from outside The Committee met on five occasions during 2003-04: the Corporation.

Meeting No. 3, 2003 14 August 2003 Group Audit also continued to operate using a co- Meeting No. 4, 2003 27 August 2003 sourced resource model—a combination of in-house, Meeting No. 5, 2003 4 December 2003 outsourced and contract staff—so as to access Meeting No. 1, 2004 5 February 2004 expertise in specialist areas, facilitate benchmarking Meeting No. 2, 2004 26 May 2004 and ensure that the audit function is aligned with industry better practice. This approach proved Meetings of the Committee are attended by the successful and effective in the delivery of services Committee Members, the Managing Director, the that add value to the Corporation. Head of Group Audit, the Director of Business Services and representatives of the Australian Audit Plan National Audit Office and their appointed nominee. Group Audit’s audit plan is generated on the basis of The Chairman of the Board and other members of an assessment of risk to ensure that audits focus on the Board also attend Committee meetings from key areas of risk to the Corporation. The audit plan time to time. for the three year period 1 July 2004 to 30 June 2007 was endorsed by the Committee during the year. It Overall Performance was based on a comprehensive model that not only Group Audit provided the Board, senior management considers strategic or corporate risk, but also and other key customers with a high quality, cost- immediate operational risk exposures and control effective and value-added service, focusing on strategies. assisting management in the achievement of the goals and objectives of the ABC as described in The generation of the strategic audit plan drew on the ABC Corporate Plan 2001-04. the combined knowledge and experience of senior management teams with meetings conducted or Highlights of the year included: input obtained from more than 100 staff across the • Ensuring an ongoing focus by management on Corporation (spanning Divisions, locations and Disaster Recovery/Business Continuity Plan management levels). development; • Involvement in new system development The following audits were conducted in accordance processes including the Television Broadcast with the 2003-04 Strategic Audit Plan. Management System, Enterprises Sales Management System and SAP Finance Hardware Information Technology Audits projects; As part of Group Audit’s co-sourced resource model, • Ongoing involvement in the Perth Redevelopment staff contracted from PricewaterhouseCoopers and Project; Acumen Alliance conducted six Information • Assessment of the Corporation’s fraud control Technology (IT) audits during the year. One of these strategies against recognised better practice by audits, BCP/DRP Readiness (Technology and an external firm, which concluded that the Distribution, all Divisions), was under discussion with strategy is ‘highly effective’ and existing fraud management at 30 June 2004, while the following control efforts are ‘excellent’; audits were completed and tabled at Committee • Involvement in the Sydney Induction Program to meetings during the year: promote awareness of Group Audit and staff • Master Control Review Service and Fault responsibility and accountability with regard to Monitoring (Technology and Distribution) the Corporation’s policies and procedures; • End User Software Management (Technology and • Increased level of presentations and awareness Distribution) sessions provided to Divisional management, • IT Control and Security Environment (Technology including presentations at the State and Territory and Distribution) Directors Conference and to the South Australia • Treasury System (Business Services) Branch Executive; • IT Capacity Planning and Capacity Management • Enhancement of the Corporation’s policies and (Technology and Distribution) procedures arising from reviews performed, including policies over remote location In addition, several compliance and operational audits allowances, relocation allowances, fleet also included IT related components and Group Audit management and foreign exchange; also provided quality assurance advice and input on • Recommendations identifying potential savings various IT projects. Where necessary, additional to the Corporation and efficiencies in work contractors and specialist consultants were engaged practices; to ensure the highest level of quality assurance and • Reduction in total number of outstanding IT audit service was provided to the Corporation. Appendices 160 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 5 - Audit and Risk Committee (continued) Compliance Audits • Fraud Assessment Against Better Practice As part of Group Audit’s co-sourced resource model, (all Divisions) internal resources and staff contracted from Deloitte • Leave Management (Human Resources, commenced 24 compliance audits during the year. all Divisions) These audits provide management with assurance • Capital Equipment Disposals (Technology and on the adequacy of internal controls, and compliance Distribution, all Divisions) with key Corporate policies and procedures. The • Brisbane Newsroom (News and Current Affairs) following audits were completed and tabled at • Trading Partner Royalty and Contract Committee meetings during the year: Compliance—Allen & Unwin (Enterprises) • Television Commissioning (Television) • 7.30 Report (News and Current Affairs) • Sydney Accommodation—Probity of Payments • Queensland State Review (all Divisions) (Technical Fit out) (Technology and Distribution) • CRSA Regional Radio (Radio) • Sydney Accommodation—Project Management (Technical Fit out) (Technology and Distribution) The following comprehensive, operational and • Corporate Information (all Divisions) consulting audits were in the process of being • Management of Leased IT Assets (Technology finalised at financial year-end: and Distribution, all Divisions) • Contract Management—Consumer Publishing • Management of Minor Assets (all Divisions) (Enterprises) • Remote Location Allowances (Human Resources) • Television Productions (Television) • Relocation Allowances (Human Resources) • Induction (all Divisions) • ABC Shop Visits–Queensland (Enterprises) • Co-Productions (New Media and Digital Services) • Fleet Management (Business Services, all • Victorian Newsroom (News and Current Affairs) Divisions) • Victorian Local Radio (Radio) • Foreign Exchange (Business Services) • Radio Australia (ABC International) • Stores (Business Services) • Digital Video Camera Review (Production Fraud Control Resources, Television) During the year the Fraud Control Plan was updated • Washington Bureau (News and Current Affairs) to ensure that the Corporation continues to meet the • Broadcast Australia Analog Contract (Technology requirements of the Commonwealth Fraud Control and Distribution) Guidelines. This exercise involved business evaluations, interviews with management and staff, The following compliance audits were in the process completion of questionnaires and also served as a of being finalised at financial year-end: fraud awareness campaign across the Corporation. • Procurement and Charge Cards (Business In this regard, the Corporation’s fraud control strategies Services) were assessed against recognised better practice by • Qantas Invoicing (Business Services) an external firm who concluded that the strategy is • Receivables (Business Services, all Divisions) ‘highly effective’ and existing fraud control efforts • ABC Shop Visits—Victoria (Enterprises) are considered to be ‘excellent’. • Procurement Control (Business Services) • SAP HR Follow up review (Human Resources) In addition, fraud awareness continued to be • Payroll (Human Resources) highlighted across the Corporation, with involvement • Broadcast Australia Digital Contract (Technology in the Sydney Induction Program and presentations and Distribution) provided to divisional management and staff used to • Corporate Information (all Divisions) raise the level of fraud awareness within the Corporation. Comprehensive, Operational and Consulting Reviews Special Projects Internal resources were utilised (with some assistance During the year, there were a number of reviews provided by external service providers) to conduct 21 undertaken at the specific request of management. comprehensive, operational and consulting reviews. In addition, Group Audit provided advice and guidance These reviews assessed internal controls and on good governance, policies and controls. compliance with the Corporation’s policies and procedures as well as efficiency, effectiveness and Australian National Audit Office value for money of the activity in meeting Divisional Group Audit continued to build on the close working and Corporate objectives. The following audits were relationship with the ANAO and Ernst & Young, as completed and tabled at Committee meetings during well as their predecessors, KPMG (to whom the the year: ANAO outsourced the external audit work). This was • Classic FM (Radio) demonstrated by the external auditors continued • Budget Control Management (Production reliance on ABC Group Audit reviews in the audit of Resources) the financial statements for the year ending 30 June • Use of Consultants (all Divisions) 2003 (KPMG) and 30 June 2004 (Ernst & Young). • CSA Local Radio Rollout (Radio) • Fraud Risk Assessment (all Divisions) • Fraud Control Plan (all Divisions) Appendices for the year ended 30 June 2004 161 ABC Annual Report Appendices

Appendix 6 - ABC Enterprises Tax Equivalent Calculation ABC Enterprises tax equivalents for the year ended Stamp Duty has been calculated on lease contracts 30 June 2004 (all figures in $000s). for Retail outlets entered into in the financial year at Company Tax 3 406.44 the NSW rate of 35c per $100. Payroll Tax 996.50 Stamp Duty 36.00 The above calculations reflects the impact of Total Tax Equivalent 4 438.94 Company Income Tax and other taxes on the trading results of ABC Enterprises (revised structure) as if it Company Tax were a tax-paying entity. Current Year Taxable Income 11 782.80 Taxed at 30% 3 534.84 The Income Tax Assessment Act has been utilised as Less Foreign Tax Credits –128.40 one of the inputs forming the basis of the indicative Tax Equivalence 3 406.44 Tax Equivalent calculation.

Payroll Tax has been calculated for ABC Enterprises staff payroll and benefits at the NSW State Payroll Tax rate of 6.0% after deduction of the threshold.

Appendix 7 - Consultants During 2003-04, the ABC spent $945 213 on consultancies, broken down as follows (payments to consultants include amounts paid and payable as at 30 June 2004): Consultant Purpose of Consultancy Total $ Below $10 000 Various Various 105 836

Sub total 105 836

$10 000-$50 000 The Insight Group Recruitment services 42 000 Sargey & Sargey Strategy development 35 580 DoCo Technology P/L Project feasibility study 30 000 TVNZ (Australia) Pty Limited EMR Compliance 28 660 IBM Global Services Australia Limited Strategy development 27 057 Boyden International Recruitment services 25 186 KPMG Childcare facilities review; Tax advice and consulting; Risk management 24 560 Gareth Morgan Advice on Election Coverage Review methodology 23 122 Futurestep (Australia) Pty Ltd Recruitment Services 22 219 Strategies and Solutions Group Pty Ltd Business Planning review 20 000 PricewaterhouseCoopers Tax advice and consulting 18 800 Change Drivers Pty Ltd Stakeholder feedback 15 750 Somerset Capital Pty Ltd Customer Survey 15 050 Woodhead International Pty Ltd Building consultancy 14 510 W.E. Bassett and Partners Pty Ltd Building consultancy; Risk management 13 300 TBH Technology Management Pty Ltd Set design and consulting 13 110 Siller Systems Administration Records Management Consultancy 11 818 Hays Personnel Services (Aust) Pty Ltd Recruitment services 11 075 BSI Innovative Business consulting 10 800 Newks Media International Tender preparation advice 10 000 Noelene Callaghan Incorporated Consultancy training 10 000 Symantec Australia Pty Ltd Risk management 10 000

Sub total 432 597

Above $50 000 THL Australia Pty Limited EMR Compliance 165 870 The JPR Group Strategy Development 157 240 Deloitte Touche Tohmatsu Consulting and assurance 83 670

Sub total 406 780

Grand total 945 213 Appendices 162 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 8 - Overseas Travel Costs The total cost of overseas travel for 2003-04 ABC Overseas Travel Costs ($m) was $4.5m—a $1.9m (29.7%) decrease from Travel allowances and accommodation 2.4 2002-03. This reduction reflects ongoing initiatives Airfares 1.7 to reduce ABC costs, including travel, whilst Excess baggage 0.1 minimising impact on output. Other* 0.4 Total 4.5 * Other includes car hire, taxis, hire of personnel and equipment.

Appendix 9 - Reports Required Under s.80 of the ABC Act Section 80 of the Australian Broadcasting prohibiting hedging of forex exposures does Corporation Act 1983 requires the Corporation not apply to the ABC and that the ABC should to report on a number of particular matters: be allowed to continue to enter into external forex • Particulars of each broadcast by the arrangements. Corporation during the year to which the report relates pursuant to a direction by the • Particulars of any gift, devise or bequest Minister under subsection 78(1)—No such accepted by the Corporation during that year— directions were received during the year. The Corporation received no gifts or donations • Particulars of any broadcast by the within the meaning of section 80 of the Act. Corporation during that year pursuant to a • Particulars of any advice received by the Board direction by the Minister otherwise than under during that year from the ABC Advisory Council— this Act—No such directions were received See Appendix 17 (page 167). during the year. • Particulars of any direction not to broadcast Other reporting requirements under Section 80 matter that was given to the Corporation during of the ABC Act are included as follows: that year by the Minister otherwise than under • codes of practice developed under subsection this Act—No such directions were received 8(1)—See Appendix 20 (page 173) during the year. • corporate plan performance summary— • Particulars of any request made to the See Corporate Plan Summary (page 40) Board by the Minister during that year under and Performance Against ABC Corporate subsection 8(2) and the action (if any) taken Plan 2001–04 (page 96) by the Board in respect of the request— • activities under subsection 25A—See Financial Statements (page 117) Letter from Minister 12 September 2003 • particulars of significant changes of transmission regarding application of general Government policy coverage and quality—See Technology and on Foreign Exchange Risk Management (Finance Distribution (page 88) and Outcomes 2 and 3 Circular 2002–01). Responding to the ABC’s request of Outcomes and Outputs (page 110). for exemption, the Government agreed that its policy Appendix 10 - Other Required Reports Discretionary Grants considerable progress toward full implementation The ABC does not administer any discretionary of the original ANAO recommendations. A further grants and has not made any discretionary recommendation to enhance the operation of grants in 2003-04. program quality reviews was made and agreed by the ABC. Indemnities and Insurance Premiums for Officers A review of the financial aspects of the ABC’s The ABC acquired professional indemnity insurance conversion to digital broadcasting was commenced and other appropriate insurances under Comcover and has yet to be tabled. This review is an extension including a Director’s and Officer’s Liability on terms of earlier ANAO reviews of the ABC’s digital and conditions which are consistent with provisions conversion process. of the Commonwealth Authorities and Companies Act 1997. The Department of Communications, Information Technology and the Arts (DCITA) undertook a Judicial Decisions and performance review of the ABC’s National Interest Reviews by Outside Bodies Initiatives (NII) program. The outcome of the review The Australian National Audit Office (ANAO) was not made available to the Corporation. However, conducted two reviews involving the ABC. funding for the NII was extended until 2007-08 in The ANAO Corporate Governance in the Australian the 2004-05 Federal Budget. Broadcasting Corporation Follow-Up Audit (Audit Report No. 38, 2003-04, tabled 31 March 2004) Matters referred to the Australian Broadcasting reviewed aspects of the ANAO’s 2002 review of Authority for review are noted in the ABC Audiences Corporate Governance in the ABC. The report section (page 29). acknowledged that the ABC had made Appendices for the year ended 30 June 2004 163 ABC Annual Report Appendices

Appendix 11 - Advertising and Market Research Expenditure on market research and advertising for programming, including ABC Asia Pacific the year was $4 941 869, a decrease of $3 923 405 broadcasting. on the previous year. 2003-04 2002-03 $$ The Corporation utilises advertising agencies and Advertising 1 660 683 5 296 680 market research organisations predominately to Market Research 3 281 186 3 568 594 promote ABC Enterprises and Television Total 4 941 869 8 865 274

Appendix 12 - Occupational Health and Safety Occupational Health and Safety (OH&S) is the legal audits, Comcare made two recommendations to and moral responsibility of all; from the Board and improve the ABC’s overall compliance with plant Executive Directors through to every ABC employee, regulations and to strengthen its plant management as well as contractors and visitors to ABC sites and system: that the ABC introduce both a plant and activities wherever these may be located. It requires equipment policy and procedures document, and a the ABC to manage its workplace risks in a plant compliance review and reporting process. The systematic way. ABC is taking steps to implement these recommendations. To operate effectively, OH&S requires accurate data and information to guide choices in establishing safe Developments sites and systems of work to manage risks. It also Human Resources has continued to raise the profile requires supervision and adequate training. It is of OH&S in the ABC through communication and driven by pro-active management activity, ongoing training and has been successful in securing active accountability and the voluntary work of Health and commitments from Divisions—notably Production Safety Representatives (HSRs), as well as state- Resources, Technology and Distribution and Business based OH&S Committees. HSRs and OH&S Services—to address high-risk areas. Committees have statutory roles under the Occupational Health and Safety (Commonwealth Development of effective strategies to reduce Employment) Act 1991 (‘the Act’). Occupational Overuse Syndrome (OOS) have resulted in a 43.5% reduction in news claims, from 23 claims Additionally, it is recognised that OH&S performance in the previous year to 13 claims in 2003-04. has an impact on the overall success of the ABC, including operational funds available for program A new OH&S Intranet Site launched to better inform making. The annual workers’ compensation premium staff and assist the divisions meet their duty of care. payable by the ABC to the Commonwealth’s insurer, Comcare, rose from $1 215 175 for 2002–03 to The ABC purchased an Incident Central Reporting $1 980 000 for 2003-04, an increase of 63% over the System, which is expected to be operational by the period; it is expected to increase a further 34% for end of August 2004. This database and management 2004-05. These increases reflect both general rises in system will assist in (i) better identifying and managing the cost of claims across Commonwealth agencies risks, meeting targets and addressing high-risk areas and the increased incidence of claims, particularly of activity, and (ii) scheduling and monitoring psychological injuries. responses to ABC-wide safety activities.

The ABC mitigated the 2003-04 premium increase An ABC electrical safety program commenced with through a $204 000 rebate reflecting effective case relevant Divisions required to ‘test and tag’ all plug-in management, including supervisor and staff electrical equipment deemed to be at risk under the participation in return-to-work programs, that reduced relevant Australian standards. An ABC-wide ‘Safety the expected costs of claims. Human Resources is Inspection, Testing and Tagging of Electrical Equipment working with other ABC Divisions to establish a more Policy and Procedures’ was also developed. systematic approach to safety within the ABC that will lessen injuries and to stabilise, if not reduce, premiums. Human Resources continues to work with ABC Procurement and other Divisions to identify and In early 2004, the Managing Director met the CEO eliminate or minimise hazards at the pre-procurement of Comcare to discuss the ABC’s commitment to stage. national OH&S targets for the reduction of incidents and injuries and of time off work, and the elimination Assessable OH&S accountabilities are being added of workplace deaths. The ABC is working towards to the job plans of all supervisors, managers and making a formal commitment to these targets. other ABC staff.

Comcare Investigations and Audit Three new training courses were developed and The ABC is working cooperatively with Comcare in piloted for national implementation: OH&S reviewing systems of OH&S management. Recent Awareness, OH&S Risk Management and an online audits of plant and equipment management system in Manual Handling course. Courses in Office Safety, all states (except the Northern Territory and the ACT) with links to preventing OOS, and Preventing have indicated a generally good level of compliance Psychological Injury are being piloted as a priority. across these areas of ABC activity. As a result of the Appendices 164 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 12 - Occupational Health and Safety (continued) The threat of terrorism at the Athens Olympics in for workers’ compensation were accepted. The total August 2004 has required a comprehensive risk costs-to-date of all compensable injuries occurring management approach to the deployment and this year is approximately $405 000, with a total operations of ABC employees and talent overseas. estimated cost of $1 600 000. A ‘hostile environment’ training course used for the ABC’s overseas correspondents and crews has Approximately 151 individual ergonomic workstation been modified and all ABC staff travelling to Athens assessments were conducted nationally as an OOS will be trained. prevention measure.

Trained Health and Safety Representatives are now Accidents, Dangerous Occurrences present for all ABC sites, and each state has an and Investigations active health and safety committee. In February 2004 Comcare investigated the new scenic workshop at Lancely Place, issuing two New policies and guidelines that support OH&S were Prohibition and three Improvement Notices under the launched, including a Guide for Employees About Act in relation to the scenic workshop’s plant, equipment Work/Life Balance, an Anti-Bullying Policy, a Drug and and operations. The ABC addressed these issues Alcohol Policy with guidelines for managers, A Radio and Comcare lifted one of the plant-related Frequency Radiation (RF) Safety Policy and a Roof Prohibition Notices on 30 March 2004. However, Access Policy. Policies and guides presently being Comcare requires clear evidence of a change in a reviewed that support OH&S include the ABC Code range of operational behaviour before lifting the of Conduct and the ABC Rehabilitation Policy. remaining notice. The Improvement Notices required the ABC to carry out risk assessments and The ABC, in conjunction with film and television implement a number of controls in the workshop. industry participants, developed an OH&S These matters were addressed and all three of these competency matrix for various high-risk film and notices were lifted on 30 March 2004. television production roles. Together with industry representatives, the ABC continued to develop Rehabilitation improved and practical safety guidelines for the film Compensation and Rehabilitation Management and television industry. continues to: expedite access of employees to necessary services and support; promote appropriate Human Resources is monitoring the incidence and management of claims; promote early and durable costs of psychological injury and identifying ways of return-to-work outcomes through the implementation minimising such injury within existing ABC systems. of rehabilitation programs; collect and analyse incident data to identify trends within the workplace; Increasingly there are operational links between and control claim costs through the implementation security and safety in the ABC, especially in regional of return-to-work programs to reduce ‘lost time’. centres where staff may be particularly vulnerable. Human Resources appointed an additional case Human Resources is also investigating: noise, manager for workers’ compensation claims and headset use and hearing conservation to minimise was able to improve return-to-work rates and earn hearing loss in Radio and Television; staff ageing a $392 000 rebate on workers’ compensation and its possible impact on OH&S outcomes; and premiums. minimising manual handling issues and injuries among field operations staff. Employee Assistance Program The Employee Assistance Program (EAP) is a Statistics 2003-04 counselling and advice service for ABC employees During the year, 143 OH&S-related incidents were and their families. In 2003-04, the EAP continued reported internally. Twenty dangerous occurrences to provide wide support to ABC staff and families, and 11 serious personal injuries were notified to attracting 313 new clients. The services is used by Comcare under Section 68 of the Act, including a 6.1% of employees. number of electric shocks. In 2003-04, 102 claims

Appendix 13 - Commonwealth Disability Strategy Compliance with Performance support. It forms part of the Equity and Diversity Reporting Framework Management Plan (EDMP) covering the period 2003- The ABC is required to report on its performance in 06. Strategies included in the EDMP are linked to the meeting the Commonwealth Disability Strategy under Corporation’s Divisional plans and retain the target of the designated core government roles of Employer 5% representation of staff with disabilities of the total and Provider. workforce.

Employer During the year, the Equal Employment Opportunity Employment policies, procedures and practices (EEO) data collection form was updated to include a comply with the requirements of the Disability broad definition of disability and the provision of Discrimination Act 1992. national disability data. All non-casual staff were sent The ABC Disability Action Plan includes strategies for a letter from the Director of Human Resources recruitment, selection, training, development and outlining the background to the request for data. Appendices for the year ended 30 June 2004 165 ABC Annual Report Appendices

Appendix 13 - Commonwealth Disability Strategy (continued) This initiative resulted in a substantial increase in the who requested assistance in the August 2003 survey number of staff providing EEO data to 10.8 per cent, were assisted individually with their needs. or double the Corporation’s target, at 30 June 2004. A number of staff were accommodated with The ABC’s Equity and Diversity Policy includes equipment, special leave and flexible work references to people with disabilities and the ABC has arrangements during the year. a general policy for access and equity for people with disabilities. Recruitment and selection guidelines Training and development programs consider advise on selection processes, merit selection, and the needs of staff with disabilities. avoidance of stereotyping, assumptions and discrimination. The ABC’s Disability Action Plan includes strategies on training, development and support. Through its The ABC’s draft revision of its Code of Conduct performance management system, the ABC ensures embraces the principle of ‘respecting each other’, that all staff, including people with disabilities, have in relation to disability discrimination. their training needs identified and addressed. The ABC is a Registered Training Organisation and meets Relevant plans, policies and guidelines are available standards of training and accommodation that are to staff on the ABC’s Intranet site. inclusive of people with disabilities. Building Services has been consulted about the need for accessible The ABC continued to improve access for both training rooms and facilities. employees and visitors with disabilities. This has been achieved by improvements in the redevelopment of Training and development programs include the Canberra premises as well as the new Port information on disability issues as they relate Macquarie building, both of which now have facilities to the content of the program. for employees and visitors with disabilities including car parking, general access and toilets. In May 2004, the ABC introduced training courses on discrimination, harassment and bullying, including During the year the ABC participated in discussions references to disability issues. Initial training has with the Disability Studies and Research Institute to occurred in Melbourne, Hobart, Canberra, Brisbane consider a new research project aimed at developing and regional New South Wales. This training is and implementing strategies to improve the inclusion compulsory for all relevant staff. of people with disabilities in Australian media practice, including as audience, producers, participants and Staff induction information includes the ABC’s subjects. diversity, discrimination, harassment and bullying policies. The ABC is a member organisation of Employers Making A Difference, the Australian employers’ Complaints/grievance mechanism, including network for increasing disability employment access to external mechanisms, in place to opportunities and awareness. address issues and concerns raised by staff.

Recruitment information for potential job The revised ABC Discrimination and Harassment applicants is available in accessible formats Policy and the new Anti-Bullying Policy are included on request. in a new Complaint and Grievance Resolution web page. This site, which was launched in May 2004, Accessible formats are available for potential job includes information on what discrimination, applicants and have been provided on request harassment and bullying mean; the responsibilities during the year by mail, fax, email and online. of management and staff; complaint and grievance The turnaround for responding to accessible support and procedures; access to external format requests is usually the same as for other complaints mechanisms and the appointment and requests. Advertisements have also been included role of grievance contact officers. Contact officers on the Internet. receive specific training when appointed. Posters are updated regularly with the names of contact The ABC’s central recruitment group has not received officers for each state and territory. any requests for alternate formats for applicants with disabilities other than the range of formats available. The ABC’s employment agreements include provisions for consultation and settlement of Agency recruiters and managers apply the individual grievances and other disputes and the principle of ‘reasonable adjustment’. performance management system has provision for appeals. Information on the principles of reasonable adjustment has been provided to managers and A widely-publicised professional counselling service those responsible for recruitment. Both training and for staff and their families is provided through the information have been provided to ABC State Human ABC Employee Assistance Program. Resources Managers and health and safety representatives regarding reasonable adjustment. Provider The revised EEO data collection form now includes a Providers have established mechanisms for question about individual staff needs and adjustments quality improvement and assurance. in the workplace for staff with disabilities. Those Appendices 166 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 13 - Commonwealth Disability Strategy (continued) The ABC has several mechanisms in place, including disabilities is provided through captioning, accessible a Code of Practice and the ABC Editorial Policies. television and websites. Guidelines have been Importantly, the Editorial Policies cover a range of developed specifically to make ABC television areas and include program standards on portrayal, services more accessible for people who are blind discrimination and stereotypes, including reference or have a visual impairment or limited reading to people with disabilities as well as a section on comprehension. accessibility. Complaints/grievance mechanism, including The ABC Advisory Council also makes access to external mechanisms, in place to recommendations to the ABC Board on programming address issues and concerns raised about issues and holds small group consultations to obtain performance. community views on ABC programs and services. Members of the Council include people with The ABC’s Code of Practice, Editorial Policies and disabilities. Service Commitment include extensive guidelines for dealing with program complaints and the range Providers have an established service charter that of methods of lodging complaints. The guidelines specifies the roles of the provider and consumer include the option for people who are not satisfied and service standards which address accessibility with the ABC’s response to a complaint about a for people with disabilities. Code of Practice issue to refer their complaint to an independent body, the Australian Broadcasting A statement of what audiences and customers can Authority. A TTY facility is available for the purpose expect in their dealings with the ABC is incorporated of contacting the ABC about services and programs. in the Service Commitment. Access for people with

Appendix 14 - Performance Pay Eighty-one senior executives received bonuses Fifty-six ABC Retail employees received bonuses totalling $382 312, an average of $4 720 per senior totalling $358 463, an average of $6 404 per executive. employee.

Appendix 15 - Staff Profile Total ABC Staff Strength, June 2004

Division ACT NSW NT O’seas Qld SA Tas Vic WA Total %

ABC Enterprises 3.43 164.85 2.02 14.07 7.85 3.63 22.41 9.26 227.52 5.36 Business Services 4.00 220.66 6.00 14.50 44.89 12.76 53.40 16.58 372.78 8.78 Corporate Affairs 2.50 36.40 1.00 0.05 39.95 0.94 Development 10.67 1.00 2.00 1.00 3.00 17.67 0.42 Human Resources 1.00 52.74 0.03 4.00 25.21 2.00 8.00 4.37 97.35 2.29 International Broadcasting 1.00 8.00 2.20 79.11 90.31 2.13 New Media and Digital Services 63.43 23.58 1.25 19.92 1.15 109.33 2.58 News and Current Affairs 42.17 292.38 27.80 23.00 106.13 53.75 40.03 91.46 58.32 735.04 17.32 Production Resources 61.13 487.61 39.21 66.18 97.94 65.13 248.64 72.76 1138.60 26.83 Radio 26.99 346.45 34.14 114.71 86.82 36.68 153.53 81.45 880.77 20.76 State and Territory Directors 1.00 2.00 2.00 2.00 2.00 3.00 2.53 14.53 0.34 Technology and Distribution 12.00 221.37 13.00 23.68 21.75 20.24 45.28 27.13 384.45 9.06 Television 1.44 101.10 2.12 6.27 4.00 19.35 1.00 135.29 3.19

Total 156.67 2 005.66 125.19 23.00 372.97 351.94 186.47 747.15 274.54 4243.60 100.00 % 3.69 47.26 2.95 0.54 8.79 8.29 4.39 17.61 6.47 100.00

Notes Gender Breakdown 1. Values in full-time equivalents. Head count % 2. Statistics current as at 27 June 2004. Female 2 380 47.64% 3. Attribution of staffing statistics based on Male 2 616 52.36% current cost centre and divisional structures. Total 4 996 100.00% Appendices for the year ended 30 June 2004 167 ABC Annual Report Appendices

Appendix 16 - Ecologically Sustainable Development and Environmental Performance The ABC continued to ensure its compliance with the increased by 12% its energy consumption decreased requirements of s.515A of the Environment Protection by almost 7%. However, the ABC reported an overall and Biodiversity Conservation Act 1999. increase in energy consumption of 6% due to the inclusion of aviation fuel, which had not been In August 2003, the ABC returned its annual National previously reported. Environment Protection Measures (NEPM) Questionnaire to the Environmental Protection and On 11 February 2004, the ABC advised the Heritage Council, retaining its low risk agency status. Department of the Environment and Heritage (DEH) of the status of the Corporation’s Environmental The ABC provided its Annual Energy Consumption Management System (EMS). The advice confirmed values to the Department of Industry, Tourism and that ABC had adapted the DEH Model EMS for the Resources online Energy Data Gathering and Ultimo Centre and intended to introduce the EMS Reporting (EDGAR) database in October 2003. While to two other sites by the end of 2004. the Corporation’s building occupancy temporarily

Appendix 17 - ABC Advisory Council In 2003-04, the ABC Advisory Council met three when topical, normally at the start of a school year. times. It made 36 recommendations and 46 Radio is possibly not the best medium for covering commendations. curriculum texts, as the target audience tends to favour visual or interactive media, such as television Members and online. Deborah Klika (Convenor) Jeff Heath (until 31 December 2003) Director of Television: No response provided. Carole Miller OAM (until 31 December 2003) Anita Turner (until 31 December 2003) Director of Development: The programs on Dickens, Sir John Yocklunn (until 31 December 2003) Jane Austen and Mark Twain depended on expensive Simon Andrews dramatic re-enactment. Programs with a low Professor Michael Burgess production budget that relate to the High School Glyn Parry curriculum are most likely to be suitable for daytime Beverly Smallwood broadcast, which is not currently a priority. Keith Smith Sascha Walkley R4/2/03 Great Roads of Australia Phil Wood The ABC should develop a series of programs on the Dr Pamela Chick (from 1 January 2004) great roads of Australia—e.g. the Great Ocean Road Dr Paul Collier (from 1 January 2004) and the Birdsville Track—of relevance to people who Robyn Lambley (from 1 January 2004) travel in Australia. Alan Wu (from 1 January 2004) Director of Radio: ABC Radio’s Regional Production Summary of Recommendations, Responses Fund (RPF) has commissioned a series of 36 eight- and Commendations 2003-04 minute programs called Highway One, which are R1/2/03 Message Stick being aired on Local Radio and are also available on Move to a prime time program slot to better reach ABC Online. The RPF has also commissioned a 12- its target audience and allow wider exposure. part series on roadhouses along the Track in the Northern Territory. Director of Television: No response provided. Director of Television: No response provided. R2/2/03 Landline Should be more prominently positioned in the Director of Development: During the past two years, schedule, or else be repeated at a better time for ABC Development has received one proposal, which its target audience and to attract a wider audience. was not supported. Concept explored on ABC Radio via a number of programs, including The Idlers, Director of Television: No response provided. currently funded by ABC Development. The likely cost of travel and field work would probably be an R3/2/03 Curriculum Studies obstacle to in-house development and production A broader range of programs relating to the High of a television program. School curriculum would be desirable. The ABC should provide general coverage of the authors or R5/2/03 Built Environment subjects of curriculum texts, in the vein of recent Recommends a program on architecture, which programs on Dickens, Jane Austen and Mark Twain. reflects the built environment in the context of everyday life and work. Director of Radio: Radio National often takes this approach. These issues are also discussed on an ad Director of Radio: Radio National’s The Comfort hoc basis on Local Radio and are generally covered Zone is the examination of the built environment, Appendices 168 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 17 - ABC Advisory Council (continued) particularly in Australia. Local Radio in Canberra strategic direction remains a priority of ABC Radio carries an architecture segment. ABC Radio has and will hopefully be expanded in future. commissioned a major series with an online component on the development of Australian architecture called R9/2/03 Environmental Program Shed, Shack and Shingle, for Radio National’s Big Requests a regular, in-depth environmental program, Ideas program. along the lines of the Richard Morecroft nature programs. Director of Television: No response provided. Director of Television: No response provided. Director of Development: Two programs currently in development. Shed, Shack and Shingle is a series on Director of Development: The ABC is developing Australian architecture for ABC Radio to be The Water Dreamers, a series on the history of water completed in December 2003. Shelter from the in Australia, with Film Australia and Screenwest. Storm is a proposed television series on the history of If produced, it will explore the challenge of human shelter; ABC Television will determine whether Australia’s lack of water and management of it it proceeds once the development work is complete. in a mainstream way.

R6/2/03 Day in the Life of… R10/2/03 New Zealand and the Pacific Suggests a program reflecting jobs and careers of Recommends a broader range of programming and everyday people—expanding on what Andrew Denton coverage from New Zealand, Papua New Guinea and does in Enough Rope. the Pacific on Radio and Television.

Director of Development: Similar concepts have been Director of Television: No response provided. explored in the past, such as the West Australian and Tasmanian versions of Snapshot. Profiling jobs and Director of Radio: ABC Radio currently broadcasts careers is not a current priority for ABC Television. Asia Pacific (produced by Radio Australia) each weekday on Radio National and ABC NewsRadio; Director of Television: No response provided. stories are also included within Radio National’s Breakfast daily. Radio National also broadcasts Director of Radio: ABC Radio draws Council’s Australia Talks Back from New Zealand for a week in attention to the wide range of broadcasts by Local 2003 as Australasia Talks Back. ABC Radio regularly Radio stations which follow this theme. reviews this area of programming to ensure adequate coverage of the region. R7/2/03 Rage Saturday morning Rage is indistinguishable from a R11/2/03 Health and Social History commercial channel; it promotes video clips suggesting Suggests that the ABC develop a program on health, young women need to look glamorous in bikinis to be social history and the conquest of disease in the musicians. Rage should instead continue with its modern world. guest presenter. Audiences should be able to vote for a repeat or special, perhaps though SMS messaging. Director of Television: No response provided.

Director of Television: No response provided. Director of Radio: ABC Radio currently produces specialist programs —e.g. The Health Report—which R8/2/03 Race Around… regularly cover major diseases and their implications. Race Around the World/Race Around the Corner These issues are covered on Radio National on The format should return to ABC to provide an outlet for Health Report, Life Matters, Hindsight and Verbatim. young or developing filmmakers. Suggests further Local Radio stations cover these issues. Many have development of the initiative of giving video cameras regular health segments, as health is a major issue to people to film within their communities. of interest in the community.

Director of Television: No response provided. Director of Development: Development will discuss this idea further. Director of Development: Ad hoc initiatives to encourage young filmmakers, such as Outback R12/2/03 Retro Classics Upfront and a Western Australian animation initiative Suggests the introduction of an ‘oldie’ or ‘retro supported by ABC Development are under way. classics’ video clip filler at a regular time. An initiative allowing emerging Indigenous producers to produce short dramas is in discussion with Director of Television: No response provided. Screenwest. Providing digicams to members of the public to film in their communities has been explored, R13/2/03 Length of Feedback and Media Watch including Canberra bushfire segments. It is considered Feedback too short and could cover a greater range on a project-by-project basis. of issues; often treats genuine concerns in a flippant manner. Council interested in receiving the results Director of Radio: ABC Radio has placed 23 radio/ of ABC Television’s monitoring of the program. online producers with video cameras in regional areas Both Media Watch and Feedback should be of to produce content for The Backyard, for the former sufficient length to cover their topics. Fly channel, and to complement the radio pieces produced as part of the Heywire project. This Director of Television: No response provided. Appendices for the year ended 30 June 2004 169 ABC Annual Report Appendices

Appendix 17 - ABC Advisory Council (continued) R14/2/03 Corporate Watch Director of News and Current Affairs: Landline is Requests follow-up on previous suggestion of recorded on Friday afternoons for broadcast on a ‘corporate watch’ program along the lines Sundays. A seven-day weather forecast would thus of Media Watch. require reliable forecast data nine days ahead. The Weather Company, which assists the ABC in Director of Television: No response provided. preparing its television weather forecasts, is not confident of reliably projecting nine days ahead. Director of Development: Business Breakfast The Weather Company has been asked to keep (to be combined with World at Noon) would be this proposal in mind for the future. the appropriate vehicle for this subject matter. No indication of a strong interest in more business- R6/3/03 Wine and Food Program related programming. Not a development priority Reiterates previous recommendation that the ABC for ABC Television. develop a wine and food program examining the regions of Australia. R1/3/03 A Big Country Revisited Commends A Big Country Revisited—a superb Director of Television: Noted. Surfing The Menu is program building on what the ABC does best. a combined food and travel series that covers a A further series would be most welcome. number of Australian regions. ABC Television will continue to seek broadcast opportunities that present Director of Television: Noted. ABC Television will food and cooking in an interesting, informative and consider the option of a further series. entertaining manner.

R2/3/03 Trauma—Life and Death in the ER Director of Development: The development of a new Welcomes the screening of this program in an earlier Australian cooking series is not a current priority for timeslot. Budget permitting, an Australian version of 2004. However, the ABC is currently broadcasting such a program would be desirable. Surfing the Menu, which reflects Council’s recommendation. ABC Local Radio features Director of Development: Children’s Ward, a series regional chefs with regular cooking segments and set in Western Australia’s Princess Margaret Hospital for accompanying websites with information available Children, is scheduled in 2004 in the Reality Bites slot. in delicious magazine. The recent ABC series A Case for the Coroner, while not exploring the emergency room, offered a behind- R7/3/03 Australian Writers the-scenes look at the investigations of the NSW The ABC should look to developing a television series State Coroner. A second series, including more focussing on Australian writers. regional stories and cases, is under consideration. Director of Development: In 2004, the main television Director of Television: Noted. ABC Television will initiative showcasing literature is The Big Read, which monitor the potential for a factual, observational focuses on popularising books and creating a public medical or hospital-based series. engagement with reading. Australian writers will feature prominently in the process. R3/3/03 National Press Club Requests a re-examination of an evening repeat of Director of Television: Noted. ABC Television draws the National Press Club luncheon. Further attention the Council’s attention to Critical Mass and Words could be given to advance publicity for speakers. with James Griffin. Over recent months, the Critical Mass program has included debate and discussion Director of Television: Noted. It has not been possible on various aspects of Australian writing and allowed to include a repeat of the National Press Club in the Australian poets and writers to contribute to public current evening schedule. However, ABC Television debate. will consider the relevance of the program for an evening audience. It does not select the guests or R8/3/03 Program on Environmental Sustainability produce the broadcast, so cannot address program The ABC should investigate a series on environmental publicity. sustainability, including issues such as water management, weather and building laws. The R4/3/03 Online News Archive program could link into other ABC productions, Requests further attention be given to providing a link e.g. Landline, Gardening Australia and Earthbeat. to the news features archive both on the front page and news page. Director of Development: See description of The Water Dreamers in response to recommendation Director of New Media and Digital Services: For both R9/2/03. No other sustainability-related projects technical and legal reasons, ABC News Online currently on the development slate. A number provides archives for only a limited number of of regular ABC programs cover the issue of sections. No general News archive is available to the environmental sustainability and ABC Online also public. If ABC Online provides a comprehensive provides information on the environment. archive in the future, the most appropriate means of linking to it will be investigated. Director of Television: Noted. ABC Television will consider opportunities for such a series. The Division R5/3/03 Landline Weather Forecast draws the Council’s attention to the return of ongoing Request for a seven-day weather forecast in Landline. series such as Landline and Gardening Australia, Appendices 170 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 17 - ABC Advisory Council (continued) and the ABC natural history co-production, and a documentary about the Aboriginal tracker Wild Australasia, which will be broadcast on who assisted in the Peter Falconio case in the ABC Television in 2004. Northern Territory.

R9/3/03 Great Institutions Director of Television: Noted. ABC Television will Recommends that the ABC look to producing a consider opportunities for such a series. program on significant institutions, such as museums, galleries and libraries. R13/3/03 Contemporary Composers Television The Sunday arts program should contain segments Director of Development: No series on great on Australian Contemporary Composers. institutions is in development. However, a program is in development that examines the history and Director of Television: Noted. ABC Television will importance of the National Gallery of Victoria. consider opportunities for such a series. ABC Development has also done preliminary work on a number of similar projects. Director of Development: As this is an existing commissioned strand, this is a matter for ABC Director of Television: Noted. ABC Television notes Television. that considerable work has been undertaken in seeking to produce various programs involving R14/3/03 Different Places some of Australia’s key institutions. The Division Suggests development of a series looking at will continue to investigate program opportunities Australian families living in different circumstances of this kind. and places.

R10/3/03 Contemporary Music Program Director of Development: ABC Development is Recommends that the ABC develop a family- currently supporting a documentary initiative based orientated contemporary music program appealing around the theme of ‘family’. This includes the to a broad range of audiences in the groundbreaking 30-minute programs Taylor Made, About Ally, tradition of 6 O’Clock Rock and Countdown. The Longest Season and Outskirts. This initiative follows on from Family Foibles. ABC Development Director of Development: The market for programs is also supporting work on a third series of Dynasties. of this style has changed dramatically due to the emergence of new media forms. Music and Director of Television: Noted. ABC Television will accompanying material are available from a range consider opportunities for such a series. of sources, including the ABC’s Internet radio station dig and other online music sites. R1/1/04 Australian Writers Notes response to recommendation R7/3/03. There Director of Television: Noted. ABC Television will is still an opportunity to present the ‘word as written consider opportunities for such a series. from the page’. Recommends that ABC Enterprises develop a DVD consisting of five-minute readings R11/3/03 Programs on Adolescence from Australian novels and poems with complementary Recommends a program on young people and music/imagery. adolescence which builds on segments in George Negus Tonight and Local Radio. Director of Development: See response to recommendation R7/3/03. Director of Development: No series on this topic are currently in development. However, the ABC Director of Enterprises: Such a DVD would have does present programming relating to it through short difficulty satisfying the criteria for release as an ABC series. Plumpton High Babies explored the issue of Enterprises product under the Divisional Product teenage pregnancy. In 2004, Our Boys will follow the Charter. It is likely to prove to be both uneconomical lives of students and teachers from Canterbury Boys to the ABC and prohibitively costly to the consumer. High in Sydney’s inner west. ABC Audio has acquired the audio rights to major literary works, including Tim Winton’s Cloudstreet and Director of Television: Noted. ABC Television will Peter Carey’s My Life as a Fake, and has released consider opportunities for such a series. these works on audio cassette and CD. ABC Audio has recently begun releasing audio product in MP3 R12/3/03 Forgotten Heroes format and will continue to explore opportunities to Given the emphasis on winning and success, combine images with sound, as recommended. recommends a program on ‘forgotten heroes’. Director of New Media and Digital Services: Nothing Director of Development: ABC Development’s further to add to response from ABC Enterprises. preferred approach to this subject area is thematic. During 2003, the ABC broadcast Love Letters From R2/1/04 ABC Information ‘Window’ A War, which gave a very personal insight into the Suggests that New Media and Digital Services should impact of separation during World War II. A second explore the provision of regularly-updated information project is in development. Projects in development about the ABC for users connected to the Internet include the proposed documentary series Next Big through a small ‘window’. Things, which would focus on people on the cusp of greatness across the arts, academia and sport, Appendices for the year ended 30 June 2004 171 ABC Annual Report Appendices

Appendix 17 - ABC Advisory Council (continued) Director of New Media and Digital Services: R6/1/04 The Comfort Zone A downloadable application of this kind has been Recommends a television program along the lines explored. Technical and workflow issues have of The Comfort Zone. prevented implementation. It may be pursued in the future. Director of Television: Noted. ABC Television congratulates ABC Radio on the production of R3/1/04 (Revised) Promotions Repetition The Comfort Zone, which addresses the cultural Promotions repetitive, particularly during television significance of architecture, design, landscape, prime time. The percentage policy for self- and cross- gardens and food. ABC Television has a number of promotion on ABC Radio and Television should relate programs covering similar subject matter. The Division to the time frames used to promote general program believes that this is the correct approach for ABC and product information. Television. Further, budgetary restrictions do not allow for new television programs that duplicate subject Director of Radio: ABC Radio uses promotions to matter covered in existing programs. In relation to provide station identification, preview individual architecture, Sunday Afternoon will feature a five- interviews or forthcoming programs and cross- week season on architecture in 2004 and a special promote other ABC activities, programs and services. program on Indigenous architecture and design As required in the current Corporate Plan, ABC Radio during NAIDOC Week in July. ABC Television is also provides 20% of its on-air promotional time to the developing Northcott Narratives, a documentary cross-promotion of other ABC services. It seeks to featuring residents of a Sydney public housing produce and place promotions in a style consistent tower block working on a play about their lives with the nature of surrounding programming. and their building.

Director of Television: ABC Television complies with R7/1/04 Your Favourite Place the 20% cross-promotion requirement in the current Recommends ABC Radio examine the possibility of ABC Corporate Plan. The recommendation could be producing 30 second sound bites of people speaking considered for the next Corporate Plan, currently in from their favourite place. preparation. Director of Radio: ABC Local Radio currently R4/1/04 Beyond the Bitumen broadcasts segments similar to this, including the Local Radio should take up the Beyond the Bitumen Queensland Local Radio segment You Wouldn’t Live program (a regular segment on the 720 ABC Perth Anywhere Else. The weekly networked Local Radio Breakfast show) to provide a window on people program Australia All Over with Ian McNamara carries outside metropolitan areas. a Why I Live Where I Live feature and Australia All Over has introduced a new segment reflecting the Director of Radio: Networked Local Radio broadcasts increasingly mobile nature of Australia’s population. a similar feature each weekday morning during Early Mornings on both regional and metropolitan stations. R8/1/04 Country Hour—Local Radio It includes segments from the best of The Rural Report Country Hour should be broadcast on local stations and stories from Radio National’s Bush Telegraph. such as ABC Central Coast and on metropolitan radio.

R5/1/04 Lateline Director of Radio: The content of The Country Hour Lateline seems to move around the late-evening is specifically crafted to be relevant to a regional schedule. audience. It is generally not suitable for a station such as ABC Central Coast where the ‘window’ for local Director of Television: Noted. ABC Television programming is very limited. Some smaller metropolitan endeavours to meet the advertised time of 10.30pm Local Radio stations—specifically Darwin and Hobart— on Monday through Thursday evenings. take The Country Hour. However, the program is not particularly relevant to larger metropolitan markets.

Commendations The ABC Advisory Council commended the following ABC Radio and Television programs, and ABC Online content: the new series of Australian Story; A Wedding in Ramallah; After the Fires; Background Briefing; Beyond the Bitumen; Coodabeen Champions; The Comfort Zone; The Deep End; Drive with Julia Lester (ABC Classic FM); Enough Rope; The Glass House; Grandstand; Grassroots; Hackers; Jazztrack with Jim McLeod; Life Matters; Love Letters from a War; Marking Time; New Dimensions; Opera Outback; Platypus: World’s Strangest Animal; Rural Legends; Shipwreck Detectives; Stateline WA; Sunday Morning with Julie Copeland; Surfing the Menu; the repeat of Taim Bilong Masta; Trauma and Wildness. It commended the ABC’s coverage of the Iraq war (ABC Online); the Davis Cup and Watabashi (Radio National).

The Council also commended the Heywire initiative; the publication of limelight; the Winter Season television promotions; the Radio National Summer program; ABC Enterprises; ABC Books and Publishing; the ABC Canberra team; the ABC’s Cricket Commentary Team; correspondents Fran Kelly, Mark Simkin and Geoff Thompson; and presenters Philip Adams, Angela Catterns, Charlie King, Julie McCrossin and Fred McKue. Appendices 172 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 18 - Independent Complaints Review Panel The Independent Complaints Review Panel (ICRP) ‘emotional language or editorialisation’ in reporting investigated five complaints during 2003-04. on the war. In relation to a further complaint the Panel found that sources were not been identified • Mr Don Benjamin of New South Wales complained adequately. However, in none of these five instances that Health Matters (ABC Health Online), Health did the Panel consider that the individual broadcast, Minutes (ABC Radio) and The Health Report (Radio taken as a whole, displayed bias against the USA National) all advanced the orthodox view on or the Coalition. mammography. During discussion of the efficacy of screening for breast cancer, none referred to a study These instances aside, the Panel believed that by the Danish Nordic Cochrane Group questioning the AM coverage of the war was competent and the efficacy of mammograms. balanced. It concluded that ‘the analysis and interpretive reporting, the program’s raison d’etre, The ICRP found this to be an extremely difficult added up to a professional painting of word pictures, issue to adjudicate. The Panel concluded that the often by eye witnesses, which allowed the listener to Cancer Information and Support Society, of which grasp what was happening on the battlefields and in Mr Benjamin is the Convenor, and the Danish findings the war rooms of a controversial conflict’. had not been represented in the debate. However, it also noted that Professor Alan Coates, Chief Managing Director, Russell Balding, accepted the Executive of the Cancer Council of Australia, had ICRP’s findings and noted that they had found claimed that the Danish study was flawed and made no evidence overall of biased and anti-American a plea for it to be ignored, lest it undermine Australia’s coverage. He instructed senior News and Current $50 million screening program. Affairs management to take note of the ICRP review, particularly in relation to the upheld complaints. The ICRP concluded that a debate where each side to the issue had its argument comprehensively • Mr Ivan Somers of New South Wales complained presented would redress any bias perceived so far in that the program The National Interest broadcast on ABC coverage. The Panel ruled that there was bias 20 April 2003 was in breach of paragraph 2.4 of in the presentation of this issue, mitigated to some the ABC Code of Practice, which deals with extent by the concern of the ABC that repudiation of discrimination. Mr Somers alleged that the Code orthodox treatment might lead to serious outcomes. had been breached as a result of statements on the subject of religion and war made by the Anglican In his capacity as Editor-in-Chief, Managing Director Bishop to the Defence Forces, Bishop Tom Frame Russell Balding, wrote to the complainant to inform in conversation with ABC presenter Terry Lane. him that he had requested the ABC’s Director of Radio ensure due consideration be given to including The ICRP’s remit does not permit it to make key stakeholders in any future coverage of the issue. determinations in relation to the ABC’s Code of Practice. However, as this was also a complaint • Senator the Hon. Richard Alston, the then Minister of serious bias, the Panel accepted it for review. for Communications, Information Technology and the Arts, complained about 68 instances of alleged bias The ICRP concluded that Bishop Frame’s statement and anti-American coverage by the ABC’s radio news displayed serious bias, but was the view of the and current affairs program AM. Bishop himself and not of the ABC; the discussion with Terry Lane was wide-ranging and the Bishop The complaints were originally reviewed by the ABC offered other contentious opinions. The Panel did Complaints Review Executive (CRE), who upheld not uphold the complaint. two of them. When the Minister expressed public dissatisfaction with the outcome, Managing Director, • Mr Russell Miller of Western Australia complained Russell Balding, requested the ICRP further review of ‘unprofessional and possibly misleading conduct the complaint, as provided for in section 12.6.3 of by ABC Radio’ in the 10pm news bulletin broadcast the ABC Editorial Policies. on 27 January 2003. In the bulletin, a Radio 720 broadcaster reported that ‘in news just in police say Having considered the original 68 complaints, the one person is missing after a rock-fall in a mine at ABC’s determination, and the Minister’s rebuttal of the Leinster’. ABC’s defence, the ICRP upheld 17 complaints in all. However, the Panel found no evidence, overall, of As Mr Miller had a son working underground at the biased and anti-Coalition coverage as alleged by the Leinster mine, he rang to check on the young man’s Minister, nor did it uphold his view that the program safety only to find no rock-fall had occurred. It later was characterised by one-sided and tendentious emerged the accident happened at the Lawler mine commentary by program presenters and reporters. approximately 30 kilometres away. Mr Miller said the ABC had ‘jumped the gun’ and rushed the item to In relation to 12 of the complaints, the Panel found air before checking the facts. that, within an individual broadcast, one or more statements by a presenter or a reporter displayed The information for the news story was supplied by serious bias. the Police Communications Duty Inspector at Perth Central and was corrected after further calls to the In relation to a further four complaints, the Panel Police that night. identified breaches of an ABC Editorial directive requiring presenters or reporters to refrain from The ICRP noted that ‘in a written response to the Appendices for the year ended 30 June 2004 173 ABC Annual Report Appendices

Appendix 18 - Independent Complaints Review Panel (continued) complainant six weeks later, the ABC agreed there Senator Alston claimed that AM should have used had been an inaccuracy in the 2200 news bulletin, the word ‘says’ or ‘believes’ instead of ‘concedes’. expressed its regret and pointed out that correct and updated information on the rock-fall had been On Media Watch, Mr Marr, having outlined these broadcast in news bulletins 50 minutes later and matters, said: ‘I’m not joking. Nor, sadly, is he afterwards during the evening.’ [Senator Alston].’

As the Panel found that the Perth newsroom had Mr Herbert alleged that Mr Marr was both biased followed this updating procedure in accordance and contemptuous of tone. He argued that since the with the ABC Editorial Policies, the complaint was Bush Administration had never denied that the voice not upheld. might be that of Saddam Hussein there was no concession in saying that it was; and further that • Mr Eugene Herbert of New South Wales it was ‘highly inappropriate’ of Media Watch to complained that ABC Media Watch presenter comment at all on the AM broadcast as Senator David Marr had been biased when making comment on Alston’s complaints had been referred for one of the 68 complaints made about AM by the then investigation. Minister for Communications, Information Technology and the Arts, Senator the Hon. Richard Alston. The Panel dismissed Mr Herbert’s complaint. It held the word ‘concedes’ to be ‘appropriate in the One specific complaint referred to the statement by context of’ the AM broadcast and did not consider AM that ‘the Bush Administration concedes’ that the it inappropriate for Media Watch to have commented voice in a tape released in Baghdad soon after the on the matters raised by the Senator’s complaints. start of the war was that of Saddam Hussein.

Appendix 19 - Freedom of Information The Freedom of Information Act 1982 (‘FOI Act’) requests for access to documents under the FOI Act. gives the public the right to access documents held by the ABC. Part II of Schedule 2 of the Act gives the Two requests were granted in full, eleven in part, and ABC an exemption in relation to material that is eleven were refused. One remained outstanding. program related. Four requests proceeded to an internal review in which the exemptions claimed were upheld, except During the past year the ABC dealt with twenty-five for one document that was released.

Appendix 20 - ABC Code of Practice for Broadcast Programs (as at 30 June 2004) Important note: this edition of the ABC Code of another. However, the use of language and images Practice applied throughout the 2003-04 reporting for no other purpose but to offend is not acceptable. period. It was replaced on 1 July 2004 by a revised edition. The new Code of Practice is available online The code is not intended to ban certain types of at . language or images from bona fide dramatic or literary treatments, nor is it intended to exclude such references 1. Preamble from legitimate reportage, debate or documentaries. The ABC’s place in the broadcasting system is Where appropriate, audiences will be given advance distinctive because of its Charter, which gives the notice of the content of the program. Corporation unique responsibilities, and because of other provisions under the Australian Broadcasting 2.1 Violence Corporation Act 1983 (‘ABC Act’), which give the Particular care must be taken in the presentation or Corporation particular responsibilities, for example, portrayal of violence. The presentation or portrayal of the provision of an independent news service. violence must be justifiable, or else the material should not be presented. The ABC Act guarantees the editorial independence of the Corporation’s program services. The ABC holds In news and current affairs programs, violent events its power to make programming decisions on behalf should never be sensationalised or presented for of the people of Australia. By law and convention their own sake. neither the Government nor Parliament seeks to intervene in those decisions. In drama programs, the aim is not to see how much violence will be tolerated, but how little is necessary to achieve honest ends without undue dramatic compromise. 2. General Program Codes The guiding principle in the application of the following 2.2 Language general program codes is context. What is unacceptable Variations of language favoured by different groups of in one context may be appropriate and acceptable in Australians are valid and have their place in programs. Appendices 174 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 20 - ABC Code of Practice for Broadcast Programs (cont.) On occasions, the language of one group may be open captioned advice will be provided if technical distasteful to another. Use of such language is problems prevent scheduled closed captioning. permitted provided it is not used gratuitously and provided the language can be justified in the context Television programs broadcast in prime time of, for example, news and current affairs reporting, (6pm-10.30pm) and news and current affairs fiction, documentary, dramatisation, comedy and programs broadcast at any time are captioned in song lyrics. accordance with the Broadcasting Services Act 1992 (as amended). Addresses to the nation and events of 2.3 Sex and Sexuality national significance will be transmitted with closed Provided it is handled with integrity, any of the following captioning. The ABC will endeavour to increase treatments of sex and sexuality may be appropriate the amount of closed-captioning programming, and necessary to a program: as resources permit. • it can be discussed and reported in the context of news, information or documentary programs; 3.6 Accessible Television for People who • it can be referred to in drama, comedy, lyrics or are Blind or Have a Visual Impairment fictional programs; and or Limited Reading Comprehension • it can be depicted, implicitly or explicitly. Where material appears in text format on the screen, the ABC will endeavour to provide it in audio as well, 2.4 Discrimination subject to availability of resources and considerations To avoid discrimination programs should not use of creativity, editorial integrity and immediacy. language or images in a way which is likely to disparage or discriminate against any person or section of the community on account of race, ethnicity, 4. News and Current Affairs Programs nationality, sex, marital or parental status, age, disability This section applies to all programs produced by or illness, social or occupational status, sexual the News and Current Affairs Division of the ABC and preference or any religious, cultural or political belief other information programs that comprise both news or activity. The requirement is not intended to prevent and information relating to current events. ABC the broadcast of material which is factual, or the programs with significant factual content which do expression of genuinely-held opinion in a news or not comprise both news and information relating to current affairs program, or in the legitimate context current events are dealt with in section 5 below. of a humorous, satirical or dramatic work. 4.1 Every reasonable effort must be made to ensure 2.5 Privacy that the factual content of news and current affairs The rights of individuals to privacy should be respected programs is accurate. Demonstrable errors will be in all ABC programs. However, in order to provide corrected in a timely manner and in a form most information which relates to a person’s performance suited to the circumstances. of public duties or about other matters of public interest, intrusions upon privacy may, in some circumstances, 4.2 Every reasonable effort must be made to ensure be justified. that programs are balanced and impartial. The commitment to balance and impartiality requires that editorial staff present a wide range of perspectives 3. Specific Program Codes and not unduly favour one over the others. But it 3.1 Children’s Programs does not require them to be unquestioning, nor to While the real world should not be concealed from give all sides of an issue the same amount of time. children, special care will be taken to ensure programs children are likely to watch unsupervised will not 4.3 Balance will be sought through the presentation, cause alarm or distress. as far as possible, of principal relevant viewpoints on matters of importance. This requirement may not 3.2 Religious Programs always be reached within a single program or news Religious programs include coverage, explanation, bulletin but will be achieved as soon as possible. analysis, debate and reports about major religious traditions, indigenous religions, new and innovative 4.4 Editorial staff will not be obliged to disclose spiritual movements as well as secular perspectives confidential sources which they are entitled to on religious issues. It does not promote any particular protect at all times. belief system or form of religious expression. 4.5 Re-enactments of events will be clearly 3.3 Indigenous Programs identified as such and presented in a way which Program makers and journalists should respect will not mislead audiences. Aboriginal and Torres Strait Islander cultures. Particular care should be exercised in the coverage 4.6 If reported at all, suicides will be reported of traditional cultural practices such as the in moderate terms and will usually avoid details naming or depicting of the deceased. of method.

3.5 Closed Captioning for People who 4.7 Sensitivity will be exercised in broadcasting are Hearing Impaired or Deaf images of or interviews with bereaved relatives and Closed caption programs will be clearly marked when survivors or witnesses of traumatic incidents. program information is provided to the press or when captioned programs are promoted. Where possible, Appendices for the year ended 30 June 2004 175 ABC Annual Report Appendices

Appendix 20 - ABC Code of Practice for Broadcast Programs (cont.) 4.8 News Flashes. Care will be exercised in the PG—Parental Guidance (parental guidance selection of sounds and images used in news flashes recommended for persons under 15 years) and consideration given to the likely composition of PG programs: the audience. - may contain adult themes and concepts which, when viewed by those under 15 years, may 4.9 News Updates and News Promotions. Television require the guidance of an adult; news updates and news promotions should not appear - may be shown between at inappropriate times, especially during programs 8.30am and 4.00pm on weekdays directed at young children. They should include 7.30pm and 6.00am on any day of the week. very little violent material and none at all in the late afternoon and early evening. M—Mature Audience programs and MA—Mature Adult Audience programs 5. Factual Programs - are programs which, because of the matter they This section applies to all ABC programs with contain or because of the way it is treated, are significant factual content which do not comprise recommended for viewing only by persons aged both news and information relating to current events. 15 years or over.

5.1 The ABC is committed to providing programs M programs may be shown between: of relevance and diversity which reflect a wide range noon and 3.00pm on weekdays that are school of audiences’ interests, beliefs and perspectives. In days 8.30pm and 5.00am on any day of the week. order to provide such a range of views the ABC may broadcast programs which explore, or are presented MA programs may be shown between: from, particular points of view. 9.30pm and 5.00am on any day of the week.

5.2 Every effort must be made to ensure that the While most adult themes may be dealt with, the factual content of such programs is accurate and in degree of explicitness and intensity of treatment context and does not misrepresent viewpoints. will determine what can be accommodated in the M and MA classifications—the less explicit or less intense 5.3 Demonstrable errors of fact will be corrected material will be included in the M classification and the in a timely manner and in a form most suited to more explicit or more intense material, especially the circumstances. violent material, will be included in the MA classification.

5.4 Editorial staff will not be obliged to disclose X programs and unmodified R programs confidential sources which they are entitled to (not suitable for television) protect at all times. - contain material which cannot appropriately be classified as G, PG, M or MA because the material 6. Promotions for Programs itself or the way it is treated renders them unsuitable Program promotions will be scheduled so as to be for television; consistent with the nature of surrounding programs. - must not be shown at all. 7. Warnings 8.2 Implementation Guidelines Where appropriate, the audience will be given advance The time zones for each program classification are notice of programs or program segments which some guides to the most likely placement of programs within viewers or listeners could find distressing or disturbing. that classification. They are not hard and fast rules and there will be occasions on which programs or segments of programs appear in other time-slots, 8. Television Program Classifications for example, a PG program or segment of a program This system of television program classification designed for teenage viewers could appear before applies the Guidelines for the Classification of Films 7.30pm if that is the time most suitable for the target and Videotapes issued by the Office of Film and audience, or a PG segment in an arts program could Literature Classification and current at the time of appear during a weekend daytime program. publication of this Code of Practice. There must be sound reasons for any departure Programs having a particular classification under the from the time zone for a program classification. Office of Film and Literature Classification Guidelines may be modified so that they are suitable for broadcast Programs which are serious presentations of moral, or suitable for broadcast at particular times. social or cultural issues, may appear outside their normal classification period provided that a clear 8.1 Classification indication of the nature and content of the program G—General (suitable for all ages) is given at its commencement.

G programs, which include programs designed 8.3 Television Classification Symbols for pre-school and school age children: The classification symbol of the PG, M or MA program - are suitable for children to watch on their own; (except news, current affairs, sporting and general - may be shown at any time. information programs other than documentaries) being shown will be displayed at the commencement of the program. Appendices 176 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 20 - ABC Code of Practice for Broadcast Programs (cont.) The classification symbol of the PG, M or MA program complaints which relate to allegations of serious (except news, current affairs, sporting and general cases of bias, lack of balance or unfair treatment information programs other than documentaries) being arising from an ABC broadcast or broadcasts. promoted will be displayed during the promotion. If a complainant making such an allegation does 8.4 Consumer Advice not receive a response from the ABC within six weeks Audio and visual consumer advice on the reasons or is not satisfied with the response, the complainant for an M or MA classification will be given prior to may ask the Convener of the ICRP to accept the the commencement of an M or MA program. complaint for review. Further information can be obtained from the Convener, Independent Complaints Review Panel, GPO Box 688, Sydney, NSW 2001 9. Complaints or by phoning (02) 8333 5639. 9.1 This Code of Practice does not apply to any complaint concerning a program which is or If the Convener rejects the complaint or if the becomes the subject of legal proceedings or any complainant is dissatisfied with the outcome of the complaint which is made to the ABC more than review and the complaint is covered by the ABC six months after the broadcast to which it refers. Code of Practice, the complainant may make a complaint to the Australian Broadcasting Authority Complaints that the ABC has acted contrary to this about the matter. Code of Practice should be directed to the ABC in the first instance. Phone complainants seeking a 9.3 Australian Broadcasting Authority written response from the ABC will be asked to put If a complainant: their complaint in writing. However, all such complaints - does not receive a response from the ABC will receive a response from the ABC within 60 days within 60 days; or of the complaint being made. - the complainant is dissatisfied with the ABC response; or The ABC will make a reasonable effort to provide - the complainant is dissatisfied with the outcome an adequate response to complaints about Code of the ICRP review (as mentioned above); and of Practice matters, except where a complaint is - the complaint is covered by the ABC Code of Practice; frivolous, vexatious or not made in good faith or the the complainant may make a complaint to the complainant is vexatious or not acting in good faith. Australian Broadcasting Authority about the matter.

9.2 Independent Complaints Review Panel The Australian Broadcasting Authority contact address The ABC Board has established an Independent is: PO Box Q500, Queen Victoria Building, NSW 1230. Complaints Review Panel (ICRP) to review written

Appendix 21 - Performance Against Service Commitment The ABC’s Service Commitment is a statement of The Service Commitment is freely available to what individuals are entitled to expect in their members of the public, including through the dealings with the ABC. The Service Commitment ABC’s website. The table below summarises ABC sits beside a number of other Corporate documents, performance against it service commitments: particularly the ABC Code of Practice and Editorial Policies.

The ABC is committed to: Measure Performance 2003-04

Treating audience members with Whether this is a significant Rarely a subject of complaint. fairness, courtesy and integrity. subject of complaint.

Respecting legitimate rights to Whether the ABC has appropriate Corporation-wide ABC Privacy privacy and confidentiality. privacy policies. Whether privacy is Policy. Rarely a subject of a significant subject of complaint. complaint.

Complying with relevant legislation Number of FOI requests received See FOI report, Appendix 19 such as the Commonwealth and ABC response. (page 173). Freedom of Information Act 1982. Appendices for the year ended 30 June 2004 177 ABC Annual Report Appendices

Appendix 21 - Performance Against Service Commitment (cont.)

The ABC is committed to: Measure Performance 2003-04

Responding to audience enquiries Statements welcoming comments Comments and complaints are promptly and as comprehensively and complaints; publicly welcomed in statements as possible; on website, in Annual Report and Number of calls logged by capital Service commitment; individual Welcoming comments and city switchboards; emails and correspondents are thanked for answering, as far as possible, letters to Audience and Consumer their feedback; for details of all written correspondence; Affairs; audience contact, ICRP and ABA review bodies see ABC Audiences Welcoming and responding to Number of complaints upheld by (page 27). complaints; review bodies.

Providing accurate information.

Making information such as the Whether such information is made Available from ABC Online, ABC Service Commitment and the ABC freely available. Shops and offices throughout Code of Practice freely available. Australia.

Making program information, Whether ABC provides such Available through press, on-air including closed caption details information. announcements and on ABC and timely advice on program website. changes, widely available.

Monitoring audience concerns Whether phone calls, mail and Daily and weekly monitoring; through phone calls, mail and press coverage are monitored for reports available via Intranet and press coverage; ensuring relevant audience concerns; distributed to program areas and staff are provided with details of other key staff; regular reports and audience response to programs. Whether relevant staff are analysis to ABC Board. provided with audience response information.

Appendix 22 - ABC Awards 2003-04

Broadcasting Awards Columbia College Chicago’s Parer and Elizabeth Parer-Cook, International Student Platypus: World’s Strangest International Awards Documentary Competition Animal. Best Film and Most Creatively Artivist Film Festival (Hollywood) 14th Festival International du Innovative Film: Kelrick Martin, Best Environmental Short: Nick Film Animalier, Albert (France) Producer, Road Home. Hilligoss, Good Riddance: Grand Prix of the Festival: David Termites. Ekotopfilm 2003 Parer and Elizabeth Parer-Cook, Australia and New Zealand Prize of the Ministry of the Platypus: World’s Strangest Mental Health Service Environment of the Slovak Animal. Republic for Educational and Achievement Award Best Scientific Film: David Parer Instructive Issues: Nick Hilligoss, Broadcast Media: Nick Franklin, and Elizabeth Parer-Cook, Good Riddance: Termites. Producer, and Steven Tilley and Platypus: World’s Strangest Philip Ulman, Sound Engineers, Prize of Honour: Nick Hilligoss, Animal. Radio Eye (Radio National): ‘The Good Riddance: Termites. Department of Lost Voices’. Special Jury Prize for the 2004 European Union–QANTAS Understanding and Protection of Chicago INTERCOM Journalism Award the Water World: David Parer and Competition, USA Damien Carrick, Law Report Elizabeth Parer-Cook, Platypus: Best Website, Entertainment (Gold (Radio National): examination of World’s Strangest Animal. Hugo): Sounds Like Techno. the role of the European Court of Festival international du film Justice in interpreting and Chicago Public Radio—Third maritime et d’exploration upholding EU law. Coast International Audio (France) Conference Festival de l’Oiseau et de la Gold Anchor Award: Klaus Toft, Bronze, Best Documentary: Nature, Abbeville (France) La Course aux Terres Australes Natalie Kestecher, The Navigators: Special Distinction for Best (The Navigators). ‘Baudin vs Flinders’. Technical Performance: David Appendices 178 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 22 - ABC Awards 2003-04 (continued)

Fifi Festival, Paris New York Festivals Awards Prix Marulic International Best Art Direction: ABC New Gold World Medal, Animation/ Festival of Radio Plays and Media and Digital Services, Children’s Programs: Nick Documentaries ‘Kelman to the Rescue’ from Hilligoss, Good Riddance: Termites. Grand Prix: Jane Ulman and Game On website. Russell Stapleton, Producers, and Gold World Medal, Health and Cathy Peters, Music Producer, Flash Forward Festival Awards, Medical: Natasha Mitchell and The Listening Room (ABC Classic San Francisco, USA Steven Tilley, All in the Mind FM): ‘In Studio: Dreaming Best Game: ‘Chasm’, Game On. (Radio National): ‘Indian Mental Transportation’. Health Odyssey’. Best Story: Winged Sandals. Reel 2 Reel International Film Gold medal, Social Issues/Current Foreign Press Association Festival for Youth Events: Geoff Thompson, Foreign Awards Youth Jury Award for Most Correspondent: ‘Camel Jockeys’. Story of the Year by a Foreign Inspirational Short Film for over Journalist Based in the UK: Bronze World Medal, History and Nine Years of Age: Nick Hilligoss, Matt Peacock, Radio interview Society: Mark Simkin, Foreign Good Riddance: Termites. recorded with Tony Blair’s Director Correspondent, ‘Unit 731’. National Film Board Award for of Communications, Alastair World Medal, Human Interest: Best Animation for All Ages: Nick Campbell. Natasha Johnson, 7.30 Report, Hilligoss, Good Riddance: 8th Green Vision Environmental ‘Ouyen Raindance’. Termites. Festival (St Petersburg) Docudrama: Ivo Burum, ABC 17th Sondrio Festival for Best Animation Film: Nick Executive Producer, Love Letters International Documentary Film Hilligoss, Good Riddance: Termites. from a War (ABC co-production). Partha Sarathy (India) Award: International Festival of Cinema Editing: Lile Judickas, Catalyst: Gordon Glenn, Producer, From and Religion, Italy ‘High Speed Impact: The Hidden the Heart: Kakadu National Park. Best Documentary Film at Toll’. Unicaja bienal international du Religion Today: Nicole Ma and film maritime et d’exploration, Michelle Mahrer Kurtal, Snake Outstanding Cinematography: France Spirit. Ian Batt, Inside Australia (Screenwest/ABC Television/ Best Film, Nature: Klaus Toft, The 11th International Festival of Channel 5/Thunderbox and Navigators: ‘Baudin vs Flinders’. Mountain Films Poprad Artemis International). 11th Valle D’Aosta International Grand Prize, Best Descriptive Nature Film Festival, Italy Documentary 2003: Tim Cope, Outstanding Achievement in Junior Prize: David Parer and Director, Off the Rails. Documentary Production: Richard Moore, ABC Executive Producer, Elizabeth Parer-Cook: Platypus: International Jury of 6th Inside Australia. World’s Strangest Animal. Kalamata International WWF Conservation Prize: Judith Documentary Film Festival Prix Italia Curran, Island Life: ‘Christmas Golden Olive Tree (First Prize), Radio Music, Composed Work: Island’. Best Descriptive Documentary Robyn Ravlich, Executive 2003: Marc Radomsky, Choosing Producer; Colin Black, Producer, 3rd Waga Brothers International Exile. Andrei Shabunov, Colin Black, Festival of Nature Film, Goniadz Russell Stapleton and Steven Tilley, (Poland) Ministry of the Environment of Sound Engineers, The Listening Special Jury Prize for Subject the Slovak Republic Room (ABC Classic FM): ‘The Matter: David Parer and Elizabeth Main Prize: Paul Cantwell, From Ears Outside My Listening Room’. Parer-Cook, Platypus: World’s the Heart: Antarctica. Digital Communication, Web: ABC Strangest Animal. Missoula International Wildlife New Media and Digital Services, 2004 White House News Film Festival (US) Planet Slayer website. Photographers’ Association Use of Music Merit Award: Awards Jeni Clevers, Wild Australasia: Prix Leonardo, Italy Magazine Feature: David Martin, ‘Desert Heart’. Gold Certificate of Merit: Judith Curran, Island Life: ‘Christmas Foreign Correspondent: ‘Justice Photography Merit Award: Island’. Boat’. Jeni Clevers, Wild Australasia: Worldfest Houston Awards ‘Desert Heart’. Gold International Award, TV Animal Behaviour: Jeni Clevers, series—Dramatic: Gina Riley, Wild Australasia: ‘Desert Heart’. Jane Turner and ABC Television, Kath and Kim: ‘Obsession’. Gold International Award, TV Series—Dramatic: Screentime, in association with ABC Television, MDA: ‘A Time and Place’. Appendices for the year ended 30 June 2004 179 ABC Annual Report Appendices

Appendix 22 - ABC Awards 2003-04 (continued)

National Awards TV Station Breaks and Promos Best Light Entertainment Series: Golden Tripod: Scott Ross, Enough Rope with Andrew Adult Learning Australia Awards Stateline: ‘closer’ on Flinders Denton. Poulsen Award for Outstanding Island. Partnerships: ABC Local Radio Best Children’s Television Drama: and the fire services around TV Magazine Golden Tripod: Out There. Paul di Benedetto, A Big Country Australia (acknowledges Best Documentary: Wildness. cooperation in disseminating Revisited: ‘Keepers of the Light’. Longford Lifetime Achievement important information about Single Newsgathering: Michael Award: Ted Robinson, in fire fighting during the 2002 Cox, ‘Baghdad by Night’. bushfire season). recognition of his major Single Newsgathering: Louie contribution to the creation of AIMIA Awards (Australian Eroglu, ‘Baghdad Streets’. comedy programs on Australian Interactive Multimedia Industry television, including Aunty Jack, News Magazine: Mark Slade, Association Awards) Good News Week, The Glass Foreign Correspondent: Best of the Best: Winged Sandals House and The Way We Were. (ABC Online in association with ‘Grandfather Frost’ (Postcard). Australian Jazz Award the University of Melbourne’s News Magazine: Phil Hankin, Australian Contemporary Jazz Centre for Classics and ‘Jitterbug Story’. Archaeology). Release: Mal Stanley, Sound TV Magazine: Geoffrey Lye, Engineer, Mikrokosmos (ABC Best eLearning or Reference: Foreign Correspondent: ‘Geisha’. Classic FM and Enterprises). Winged Sandals. Current Affairs: Andrew Taylor, Australian Museum Eureka Prize Best Arts Lifestyle or Non-Profit: Four Corners: ‘The Office’. Environment Australia Peter Hunt Kylie Kwong (ABC Broadband Eureka Prize for Environmental and TV Online). Current Affairs: Rob Brown, ‘HMAS Darwin’. Journalism: Nick Grimm, body of Best eInclusion: Grow Your Own radio reports on environmental (ABC Rural Online and Bush Documentary: David Hudspeth, issues. Inside the Square. Telegraph (Radio National)). Education, Science and Training Best Electronic Entertainment or Australian Comedy Awards Michael Daly Eureka Prize for Game: Game On (ABC Online, Outstanding Comic Performers for Science Journalism: Sonya Film Victoria and South Australia 2003: Roy and HG, This Sporting Pemberton, ‘Alien Underworld’. Life (triple j). Film Corporation). Engineering Journalism: Andrew Best Health: Health Matters (ABC Outstanding Radio Comic Holland, Producer, Catalyst. Health Online) Performance (Networked): Roy and HG, This Sporting Life (triple j). Australian Performing Rights Association of Mining and Association/Australian Guild Exploration Companies INC Outstanding Australian TV of Screen Composers (AMEC) Awards Comedy (character based): Kath (APRA/AGSC) Award Joe Keeling Memorial Award: and Kim. Best Television Theme: David Sinéad Mangan (ABC Rural), Dust Outstanding Comic performance Chapman, Enough Rope with ’n’ Dollars: ‘Boys’ Club’. on Australian TV: Glenn Robbins Andrew Denton. Australasian Television Awards (Kath and Kim plus others). Best Music in a Television Series 2003 Best of Category, Outstanding Overseas TV or Serial: Roger Mason, MDA: Entertainment Promo: Kerstin Comedy: The Office. episode 8, series 1. Norburn, ‘Coming in October’ Australian Teachers of Media promo. Outstanding Television Newcomer: Andrew Hansen, CNNNN. (ATOM) Awards Inaugural 2003 Best of Category, Best Educational Website: Broadcast Design: Karen Outstanding Comedy website: Black Friday. CNNNN.com. Vlakhoudis. News/Current Affairs AWGIE Awards (Australian IDs/Promos: Australian Story, ABC Australian Film Institute Writers Guild) News and Foreign Correspondent. Awards (AFI) Broadcast Documentary: Australia Day Media Awards Best Drama Series: MDA. Klaus Toft, Producer/Camera, Best Radio Coverage of Australia Best Actor in a Leading Role in The Navigators. Day Celebrations in NSW: Ashley a Television Drama or Comedy: Clear Speech Award 2003— Hall, 702 ABC Sydney. Shane Bourne, MDA. Better Hearing Australia Australian Cinematographers Best Actress in a Leading Role in Best Newsreader: Dominique Society (ACS) National Awards a Television Drama or Comedy: Schwartz, Television News Milli Award for Australian Angie Milliken, MDA. Presenter, ABC News. Cinematographer of the Year: Best Screenplay in Television: Cycling Australia Media Awards David Parer ACS, Platypus: Best Story, Electronic Media (TV World’s Strangest Animal. Geoffrey Atherden, Grass Roots: ‘By Election’. and Radio): John Thompson-Mills, Wildlife and Nature Films Golden triple j Producer/Reporter, ‘Tour Tripod: David Parer ACS, Best Actor in a Supporting or Down Under: Inside A Team Car’. Platypus: World’s Strangest Guest Role: John Clayton, Grass Animal. Roots: ‘By Election’. Appendices 180 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 22 - ABC Awards 2003-04 (continued) Dendy Awards Rural Press Club of Australia State and Territory Rouben Mamoulian Award: Awards Awards Dhakiyarr vs The King. Best Vision: Peter Watts (freelance), Landline : ‘Where Australian Capital Territory Emergency Management There’s Smoke’. Australia: 2003 Australian Safer Emergency Management Communities Awards Sport Industry Australia Awards Australia: 2003 Australian Safer Federal/State Government Sports Media Award: Gerry Communities Awards (ACT) National Winner, Post-Disaster: Collins, Tim Gavel and the team, Emergency Broadcast Preparation ABC Canberra radio, television Grandstand (ABC Local Radio): Response, Pre-disaster: ABC and online staff, January 2003 coverage of the Rugby World Cup. Canberra. bushfires. United Nations Association Emergency Broadcast Preparation George Munster Award for Media Peace Awards Response, Post-disaster: ABC Independent Journalism Special Silver Award to mark Canberra. Sharon Davis and Nick Franklin, 25th anniversary of Media Peace Producers, and Steven Tilley and Awards (awarded to an Australian Philip Ulman, Sound Engineers, Journalist who has demonstrated New South Wales Radio Eye (Radio National): a long-term commitment to the Australian Cinematographers ‘Crime and Punishment’. ideals behind the Peace Prize Society Awards (NSW and ACT) and for excellence in journalism): Human Rights and Equal Music Clips Jonathan Holmes, Four Corners. Opportunity Commission Highly Commended: ‘Satellite (HREOC) Human Rights Awards Award for the Promotion of Reign’. Television Award: Debbie Positive Images of the Older Single Camera Newsgathering Whitmont and Jo Puccini, Four Person: Sean Murphy, Landline: Gold: Michael Cox, ‘Baghdad by Corners: ‘About Woomera’. ‘Show Queen’. Night’; Radio Award: Lea Redfern, Radio Best Radio: Antony Funnell, Gold: Louie Eroglu ‘Baghdad Producer and Phillip Ulman, The Law Report: Customary Streets’; Sound Engineer, Radio Eye: ‘The Law Special. Highly Commended: Louie Eroglu, Place You Cannot Imagine: A ‘Iraq Aid’. Aboriginal Reconciliation: Nance Family and Detention in Australia’. Haxton, The World Today: News Magazine IF (Inside Film) Awards ‘Iga Warta’. Silver: Louie Eroglu ‘Saddam Best Documentary: Wildness. Statues’; United Nations Association of Silver: Louie Eroglu ‘Baghdad Oil’. 2004 Logie Awards Australia World Environment Most Outstanding News Day TV Magazine Coverage: Geoff Thompson and Best Television Story: Pip Gold: Geoffrey Lye, Foreign Michael Cox, ‘Marines Fire’. Courtney, Landline: ‘Mesquite’. Correspondent: ‘Out of the Dump: Guatemala’; Most Outstanding Public Affairs Walkley Awards for Excellence Gold: Geoffrey Lye, Foreign Report: Helen Grasswill, Australian in Journalism Correspondent: ‘Geisha’; Story: ‘The Big A’. Radio News Reporting: Nonee Gold: Carl Robertson, Compass: Walsh and Michelle Brown, Most Outstanding Comedy ‘Tomorrow’s Islam’ ‘Waterfall Train Crash’. Program: CNNNN and Kath and Silver: David Marshall ACS, Kim (tied). Radio Current Affairs Reporting: Australian Story: ‘Something Mark Willacy, AM: ‘The Fall of About Mary’; Most Outstanding Children’s Saddam’. Silver: David Martin, Foreign Program: Bootleg. Correspondent: ‘Cuba Santeria’; Radio Feature, Documentary or Older People Speak Out Awards Highly Commended: Michael Cox, Broadcast Special: Sharon Davis National Television Category, Foreign Correspondent: ‘India: and Nick Franklin, Radio National, Segment Under Five Minutes: A Big Heart’; Crime and Punishment. Jeremy Boylen, Producer/Director, Highly Commended: Quentin George Negus Tonight: segment Television Current Affairs Davis, ‘Her Turn to Dance’; on Myra Dyer, octogenarian truck Reporting, Under Twenty Minutes: Highly Commended: Quentin driver. David Hardaker and Deb Masters, Davis, ‘The Cape Crusade’; 7.30 Report: ‘Lucien Leech-Larkin Highly Commended: Ron Foley, National Television Category, and the Jesuit Conversion’. ‘Egypt: Secrets of the Sands’. Segment Over Five Minutes: Andrew Denton, Enough Rope: Television Current Affairs, Feature, Current Affairs interview with two women from Documentary or Special, More Gold: Andrew Taylor ACS, the Older Women’s Network Than 20 Minutes: Jo Puccini and Four Corners: ‘The Office’; Theatre Group. Debbie Whitmont, Four Corners: Silver: John Benes, Foreign ‘About Woomera’. Correspondent: ‘Iceland: Pascall Prize for Critical Writing A Hydrogen Economy’; Julie Rigg, Radio National film critic. Broadcast Interviewing: Andrew Silver: Billy Cooper, ‘Road to Denton, Enough Rope with Public Health Association of Karbala’; Andrew Denton: ‘Rene, Mark, Australia Media Awards Silver: Louie Eroglu, 7.30 Report: Allan and Jill’. Online: ABC Health Online team, ‘Jerusalem Wall’; ‘Health Matters’. Silver: Andrew Taylor ACS, Four Corners: ‘White Mischief’; Appendices for the year ended 30 June 2004 181 ABC Annual Report Appendices

Appendix 22 - ABC Awards 2003-04 (continued)

Highly Commended: Michael Cox, TV Magazine South Australian Media Awards Foreign Correspondent: ‘Road to Gold: Julian Mather, Catalyst: Journalist of the Year (Gold): Baghdad’; ‘AQUIS Patrol’; Alan Atkinson. Highly Commended: Ron Foley, Silver: Mark Slade, Foreign Best TV Broadcaster (Silver): ‘The Bushmen of Botswana’. Correspondent: ‘Melbourne Ian Henschke. Symphony Orchestra in St Documentaries Petersburg’; Best TV Current Affairs (Bronze): Gold: Carl Robertson, ‘Yum Cha Silver: John Bean, Australian Alan Atkinson and Michael Sexton Cha’; Story: ‘With this Ring’; (tied). Silver: Andrew Taylor ACS, Silver: Anthony Sines, Australian Dynasties: ‘The Marika Family’; Best Radio Feature (Bronze): Story: ‘A Bird in the Hand’. Highly Commended: Dennis Nance Haxton. Brennan, Obsessions: ‘Miss Olley’; 2003 Queensland Media Awards Best Coverage of Rural/Regional Highly Commended: Ron Foley, Best Coverage of Research and Affairs (Bronze): Michael Sexton. ‘Houses of the Finnish Gods’. Technology (All Media): Gerald Tooth, Background Briefing: Best TV Feature (Bronze): Belowground II Music Video ‘Chuck Feeney: Giving While Dominique Schwartz. Festival (Sydney) Living’. Best Independent Clip: ‘The Bomb Zoom! Awards (Sixxx Legs)’, 4 Minute Wonders. Best Documentary or Feature (Short Film Festival) (Electronic Media): Claire Forster, Best Film Clip: ‘Sunshine (Amber Better Hearing Australia Award Producer, Australian Story: Suite)’, 4 Minute Wonders. (NSW) ‘Against the Tide’. Clear Speech Award: Juanita Audience Choice Award: ‘The Phillips. Best Radio Report: Louise Willis, Bomb (Sixxx Legs)’, 4 Minute Reporter, AM: ‘The Downfall of a Wonders. Newcastle City Council Governor General’. Australia Day Awards Newcastle Community Event of Best Business/Property Report Tasmania the Year: 1233 ABC Newcastle (All Media): Peter Lewis, Senior Music Awards. Reporter, Landline: report on sale Tasmanian Media Awards of Stanbroke. Electronic Media: Garney Pearce: New South Wales Farmers Stateline: piece on abuse of wards Association Prize for Rural Cinematography: John Bean, of the State. Reporting Australian Story: ‘With this Ring’. Pip Courtney, Landline. Tourism Writing: Garney Pearce Best New Digital Content: ABC and Fiona Blackwood (shared) New Media and Digital Services, Northern Territory Long Way to the Top Interactive. Multicultural Media Award, All Victoria Northern Territory Media Award Media: Jo-Anne Youngleson, Best Indigenous Coverage: Australian Cinematographers Stateline: ‘Sea Cucumber Venture’. Heather Stewart, Stateline Society Awards (Victoria and (shared). Tasmania) Journalist of the Year: South Australia Experimental and Specialised Anne Barker. Silver: David Parer ACS, Platypus: Australian Cinematographers World’s Strangest Animal; Best Feature: Heather Stewart and Society Awards (South Australia Silver: Graham Brumley ACS, Murray McLaughlin, 7.30 Report, and Western Australia) ‘A Concert for Holly’. and Anne Barker, Stateline Music Video Category (shared). Silver: 4 Minute Wonders: ‘The News Magazine Fast Trains’. Gold: Phillip Hankin, George Best News Story, Television: Negus Tonight: ‘Jitterbuggers’. Mark Bowling, three stories in the Better Hearing Australia Award wake of the Bali bombing and his (South Australia) TV Magazine story on the arrest and public Clear Speech: Gold: Paul di Benedetto, A Big interrogation of Bali bomber Dominique Schwartz, South Country Revisited: ‘Keepers of Amrozi. Australian Television News. the Light’. Highly Commended: Steve Welch, Des Colquhoun Award Landline: ‘Valley of the Damned’. Queensland (SA Law Society) Best Feature Story on TV or Radio: Wildlife and Nature Films Australian Cinematographers Matthew Abraham and David Gold: David Parer ACS, Platypus: Society Awards (Queensland) Bevan (891 ABC Adelaide World’s Strangest Animal. Single Camera Newsgathering Mornings): coverage of the Paul Documentaries, Cinema and TV Silver: Mark Slade, ‘Bethlehem Nemer trial and re-sentencing. Gold: David Hudspeth, Inside the Rally’. Fusion (Channel 31 South Square. News Magazine Australian Music Video Dramatised Documentaries Gold: Mark Slade, Foreign Competition) Gold: James Grant ACS, Correspondent: ‘Grandfather Frost’. 2nd Best Music Video Clip: Love Letters from a War. ‘The Bomb (Sixxx Legs)’, 4 Minute Wonders. Appendices 182 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 22 - ABC Awards 2003-04 (continued) Telefeatures, TV Drama and Western Australia Other Awards Mini Series Gold: Graham Brumley ACS, Rural Media Awards (Western Australasian Reporting Awards MDA: ‘A Bird in the Hand’. Australia) (ARA) Best New Rural Media Reporter: Gold Award: TV Station Breaks and Promos Matthew Moran (Esperance). Australian Broadcasting Corporation Gold: Scott H. Ross, Stateline. Best Rural News Story: Annual Report 2002-03. Australian College of Educators Rebecca Matthews (TV News). Australian Academy of Science Media Awards (Victoria) WA State Arts Sponsorship Academy Medal: Isabelle Genoux and Barry Clarke, Dr Norman Swan, for substantial Time to Talk (Radio Australia). Awards Best Media Partnership Award: contributions to the cause of Melbourne Press Club Quill ABC Television Outback Upfront— science and technology in Awards a joint program initiative with Australia through wide Grant Hattam Award Recognising Screenwest and the Film and broadcasting experience. Journalistic Courage and Fighting Television Institute (WA) to Northern Territory Australia Day for Press Freedom: awarded celebrate the Year of the Outback Local Government Award posthumously to cameraman Paul 2002. Citizen of the Year (Darwin): Moran who was killed covering the Charlie King, sports presenter Iraq war. ABC Local Radio. Enterprises Awards Best Current Affairs Feature: Queens Birthday Honours 2004 Josephine Cafagna and Peter Australian Business and Order of Australia Medal: Drought, Stateline: story on baby Specialist Publishers (ABSP) John Gregory ‘Kinsie’ McDonald, deaths. Beel Awards for Excellence for services to the media and to Best Rural Affairs Report: Specialist/Consumer magazine the community through television, Belinda Hawkins, Australian Story: launch of the year: limelight particularly as the producer of ‘On the Mountain’. (published by State of the Arts). commemorative telecasts. Best circulation promotional (Produced thirty years coverage of Best Camera Work: the Sydney Anzac Day march.) Mark Doberer and Ivan Dodin, program: limelight. Inside Business. Golden Guitars—Country Music Rural Press Club of Victoria Awards of Australia Awards APRA Song of the Year: Sara Best Overall Entry: Storer (ABC Country Music label). Tim Lee, Reporter, Landline: Female Vocalist of the Year: Sara ‘Where There’s Smoke’. Storer (ABC Country Music label). Best Feature Story, Television: Album of the Year: Sara Storer Tim Lee, Landline: ‘Where There’s (ABC Country Music label). Smoke’. Bush Ballad of the Year: Sara Victorian Legal Reporting Storer (ABC Country Music label). Awards Best Report on Television: Heritage Song of the Year: Sara Josephine Cafagna and Peter Storer (ABC Country Music label). Drought, Stateline: ‘Four Dead Single of the Year: Sara Storer Babies’. (ABC Country Music label). Best Report on Radio: Male Vocalist of the Year: Adam Damien Carrick, The Law Report Harvey (ABC Country Music label). (Radio National): ‘Medical Video Clip of the Year: Graeme Treatment or Palliative Care?’ Connors (ABC Country Music Tony Smith Award for Reporting label). Which Promotes an Magazine Publishers of Understanding of the Work Australia (MPA) Awards of the Courts: The Law Report Magazine of the Year, Gold (Radio National). Trophy: ABC Enterprises, delicious. Launch/Relaunch of the Year: delicious. General Excellence, Home and Food: delicious. Cover of the Year: delicious. Appendices for the year ended 30 June 2004 183 ABC Annual Report Appendices

Appendix 23 - Television Transmitters Digital Television South Australia Bega/Cooma 8 Island North* 9 Australian Capital Adelaide 12 Bonalbo 55 Lord Howe Territory Adelaide Foothills 64 Bonny Hills* 49 Island South* 8 Canberra 9A Elizabeth South 64 Bouddi 67 Maclean/Ashby* 58 Tuggeranong 59 Renmark/Loxton 39 Bourke 7 Manly/Mosman 42 Weston Creek 59 South East 39 Bowral/Mittagong 33 Manning River 6 Spencer Gulf North 38 Braidwood 57 Mannus* 67 New South Wales Victor Harbor 56 Broken Hill 2 Menindee 9 Armidale 32 Burra Creek* 55 Merewether 50 Batemans Bay 9A Tasmania Byron Bay* 58 Merimbula* 57 Bathurst 7 Hobart 8 Capertee* 55 Merriwa 8 Bouddi 37 Hobart NE Suburbs 56 Captains Flat* 55 Mount George* 28 Broken Hill 10 Launceston 65 Cassilis 42 Mount Kembla* 39 Central Tablelands 36 NE Tasmania 41 Central Tablelands 1 Mt Canobolas/ Central Western Slopes12 Taroona 45 Central Western Slopes11 Rosewood* 55 Coffs Harbour 61 Cobar 2 Mudgee 55 Dubbo 58 Victoria Coffs Harbour 60 Mudgee Town* 54 Gosford 37 Ballarat 41 Collarenebri 30 Mullumbimby Creek* 33 Grafton/Kempsey 36 Bendigo 48 Condobolin 65 Mungindi 10 Illawarra 51 Ferntree Gully 47 Coolah 56 Murrumbidgee Kings Cross 30 Goulburn Valley 37 Cooma Town 0 Irrigation Area 7 Kotara 37 Horsham 55 Cooma Town 56 Murrurundi 6 Lithgow 31 Latrobe Valley 42 Cootamundra* 59 Murwillumbah 60 Lithgow East 56 Marysville 60 Cowra 48 Narooma 0 Manly/Mosman 30 Melbourne 12 Crookwell 45 Newcastle 48 Manning River 7 Mildura/Sunraysia 11 Darbys Falls* 58 Newcastle 5A Merewether 37 Murray Valley 58 Deniliquin 9 Nowra North 32 Murrumbidgee Nhill 66 Deepwater* 62 Nundle* 56 Irrigation Area 11 Safety Beach 60 Dubbo 57 Nymagee* 66 Newcastle 37 Selby 47 Dungog 60 Nyngan 3 Nowra North 66 South Yarra 60 East Grove* 40 Oberon 57 Portland/Wallerawang 56 Upper Murray 9A Eden 1 Ocean Shores* 56 Richmond/Tweed 29 Upwey 47 Elizabeth Beach* 57 Orange (Rosewood)* 55 Stanwell Park 52 Warburton 60 Emmaville 55 Peak Hill* 55 SW Slopes/E Riverina 46 Western Victoria 6 Enngonia* 69 Portland Town* 55 Sydney 12 Eugowra* 55 Portland/Wallerawang 57 Tamworth 54 Western Australia Forster* 47 Quirindi 5A Ulladulla 28 Albany 8 Glen Davis* 48 Richmond/Tweed 6 Upper Namoi 8 Bunbury 36 Glen Innes 50 Smiths Lake* 50 Wagga Wagga 55 Central Agricultural 45 Glengarry and Grawin* 67 Stanwell Park 33 Wollongong 51 Geraldton 41 Gloucester 42 Stroud* 63 Wyong 37 Kalgoorlie 9A Goodooga 8 SW Slopes/E Riverina 0 Manjimup 58 Gosford 46 Sydney 2 Northern Territory Perth 12 Goulburn 55 Talbingo* 67 Darwin 30 Roleystone 56 Grafton/Kempsey 2 Tamworth 55 Southern Agricultural 11 Gunning* 58 Tamworth City 2 Queensland Toodyay 56 Hartley* 48 Telegraph point* 49 Babinda 42 Hay 66 Tenterfield 69 Brisbane 12 Analog Television Hillston* 62 Thredbo 34 Cairns 8 Australian Capital Illawarra 56 Tottenham 10 Cairns East 42 Territory Inverell 2 Tullamore* 55 Currumbin 62 Canberra 9 Ivanhoe 6 Tullibigeal* 69 Darling Downs 37 Conder* 49 Jerilderie 10 Tumbarumba* 66 Gold Coast 62 Fraser 56 Jindabyne 60 Tumut 57 Gordonvale 42 Tuggeranong 60 Junee* 58 Tweed Heads 32 Gympie 62 Weston Creek 55 Kandos 60 Ulladulla 33 Gympie Town 62 Kangaroo Valley* 58 Upper Hunter 8 Mackay 10 New South Wales Khancoban 60 Upper Namoi 7 Nambour 62 Adelong* 67 Kings Cross 46 Uralla* 56 Noosa/Tewantin 62 Albury North 56 Kotara 58 Urbenville* 58 Rockhampton 11 Araluen 56 Kyogle 57 Vacy 31 Southern Downs 45 Armidale 33 Laurieton 44 Wagga Wagga 56 Sunshine Coast 62 Armidale North 5A Lightning Ridge 10 Walcha 6 Toowoomba 55 Ashford 5A Lismore East* 56 Walgett 69 Townsville 31 Balranald 39 Lithgow 32 Walwa/Jingellic* 56 Townsville North 54 Batemans Bay/Moruya 9 Lithgow East 55 Warialda* 52 Wide Bay 9A Bathurst 6 Long Flat* 49 Weilmoringle* 69 Batlow* 68 Lord Howe White Cliffs* 69 Appendices 184 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 23 - Television Transmitters (continued) Wilcannia 8 Numbulwar* 69 Cairns East 41 Jericho 7 Wisemans Ferry* 67 Nyirripi* 66 Cairns North 56 Julia Creek 10 Wollongong 30 Peppimenarti* 69 Camooweal 8 Jundah* 69 Woronora* 46 Pine Creek 10 Canungra* 60 Karumba 6 Wyangala* 63 Pularumpi* 69 Cape Flattery Mine* 69 Kelso* 59 Wyong 42 Robinson River* 59 Capella 32 Kooralbyn* 56 Young 11 Santa Teresa* 68 Cardwell* 69 Kowanyama* 69 South Alligator* 56 Charleville 9 Kubin* 62 Northern Territory South Alligator— Charters Towers 44 Lakeland 69 Adelaide River 11 Kakadu Resort* 65 Chillagoe* 69 Lakeland Roadhouse* 57 Alice Springs 7 Tennant Creek 9 Chinchilla* 56 Laura 8 Alice Springs North* 69 Ti Tree* 67 Clairview* 69 Linville* 63 Ampilatwatja* 67 Timber Creek* 69 Clermont 10 Little Mulgrave* 45 Angurugu* 58 Tindal* 47 Cloncurry 7 Lockhart River* 69 Areyonga* 66 Tipperary* 66 Coen 8 Longreach 6 Arlparra* 60 Titjikala* 56 Collinsville 55 Mackay 8 Barunga* 66 Uluru* 69 Conondale* 57 Mapoon* 69 Batchelor* 69 Umbakumba* 56 Cooktown 67 Mareeba 54 Bathurst Island 11 Urapunga* 68 Coppabella* 55 Maroon* 56 Bathurst Island* 69 Utopia* 60 Corfield 10 Marpuna* 69 Bathurst Island Wadeye* 69 Cow Bay* 48 Meandarra 59 Wurankuwu* 59 Warrego 60 Cracow* 68 Middlemount 8 Beswick* 60 Warruwi* 69 Crows Nest* 58 Miles 9 Bickerton Island* 60 Werenbun* 65 Croydon 8 Millmerran* 55 Borroloola 6 Willowra* 69 Cunnamulla 10 Miriam Vale/Bororen 55 Bulman* 68 Wudykapildiya* 69 Currumbin 33 Mission Beach 2 Canteen Creek* 63 Wurankuwu* 59 Daintree Village* 59 Mitchell 6 Cattle Creek* 68 Yarralin* 69 Dajarra* 69 Monto 56 Cooinda* 45 Yirrkala* 9 Darling Downs 32 Moore 33 Daguragu* 66 Yuelamu* 56 Dimbulah 46 Moranbah 5A Daly River 10 Yulara* 67 Dingo Beach* 57 Moranbah Town 55 Darwin 6 Dirranbandi 7 Morven 7 Darwin* 46 Queensland Doomadgee* 69 Mossman 41 Darwin North 55 Adavale* 69 Dysart 2 Mossman South* 59 Docker River* 51 Agnes Water* 53 Eidsvold 57 Mount Alford* 55 Douglas Daly* 63 Airlie Beach 49 Einsleigh* 66 Mount Garnet 2 East Alligator* 65 Alligator Creek* 58 Eloise Mine* 66 Mount Isa 6 Elliott* 58 Almaden* 64 Emerald 11 Mount Molloy 7 Finke* 51 Alpha 8 Eromanga* 66 Mount Morgan* 56 Galiwinku 8 Anakie* 59 Esk 55 Mount Surprise* 55 Gapuwiyak* 69 Aramac 11 Eulo* 69 Moura 54 Groote Eylandt 7 Atherton 68 Flagstaff Creek* 42 Mungallala* 65 Haasts Bluff* 69 Augathella 11 Flame Tree and Murgon 57 Helen Springs* 68 Ayr 63 Jubilee Pocket* 54 Muttaburra 8 Hermannsburg* 66 Ayton* 69 Flying Fish Point* 58 Nambour 58 Hodgson Downs* 69 Ayton* 62 Forsayth* 56 Napranum* 63 Imanpa* 51 Babinda 54 Georgetown 7 Nebo 55 Jabiru 8 Ballard 33 Gladstone (East) 32 Nelly Bay* 30 Jim Jim* 69 Ballera* 56 Gladstone (West) 55 New Mapoon* 64 Kalkaringi* 57 Bamaga* 69 Glenden* 29 Nonda* 69 Katherine 7 Bancroft* 55 Gold Coast 49 Noosa/Tewantin 32 Katherine Gorge* 62 Barcaldine 10 Goondiwindi 6 Normanton 8 Kings Canyon Resort*69 Bedourie 7 Gordonvale 55 Numinbah Prison* 56 Kintore* 60 Bell 56 Greenvale 8 Osborne Mines* 63 Kulgera* 69 Birdsville 8 Gunpowder* 69 Palen Creek* 65 Laramba* 68 Blackall 9 Gununa* 60 Paluma* 59 Maningrida* 63 Blackwater 8 Gununa* 69 Pentland 8 Mary River* 65 Bogantungan* 69 Gympie 45 Pormpuraaw* 69 Mataranka 8 Bollon* 69 Gympie Town 57 Port Douglas 55 McArthur River* 59 Boonah 57 Herberton 60 Proserpine 56 McArthur River Mine* 69 Boulia 8 Hervey Bay 55 Quilpie 8 Mereenie* 67 Bowen 5A Hope Vale* 69 Rathdowney* 40 Milikapiti* 69 Boyne Island 57 Hughenden 9 Ravenshoe 41 Minjilang* 69 Brisbane 2 Hungerford* 69 Redlynch 60 Mount Todd* 46 Burdekin Falls* 69 Injinoo* 55 Richmond 6 Mt Liebig* 66 Burketown* 69 Injune 8 Rockhampton 9 Newcastle Waters 8 Byfield* 55 Isisford 7 Rockhampton East 55 Nhulunbuy 11 Cairns 9 Jackson Oil Field* 69 Roma 7 Appendices for the year ended 30 June 2004 185 ABC Annual Report Appendices

Appendix 23 - Television Transmitters (continued) Rosedale* 57 Caralue Bluff 59 Umuwa* 69 Strahan 57 Rossville* 62 Carrickalinga* 55 Victor Harbor 55 Strathgordon 43 Saibai Island* 63 Ceduna/Smoky Bay 9 Waikerie 56 Swansea 57 Sapphire/Rubyvale* 46 Chandler* 68 Wallatinna* 50 Taroona 46 Sarina* 55 Coffin Bay 45 Watarru* 69 Tullah* 55 Scherger* 50 Coober Pedy 8 Watinuma* 68 Ulverstone 59 Shute Harbour 2 Cook* 69 Watson* 68 Upper Derwent Valley* 58 Smithfield Heights 56 Cowell 6 William Creek* 69 Waratah 57 Somerset Dam* 57 Cudlee Creek* 54 Wirrulla 8 Wayatinah* 46 Southern Downs 1 Elizabeth South 63 Woomera 7 Weldborough 56 Speewah* 55 Elliston* 69 Wudinna 30 Wilmot* 56 Springsure 8 Ernabella* 69 Yalata* 66 Wynyard 33 St George 8 Eudunda* 66 Yankalilla* 56 St Lawrence* 68 Fowlers Bay* 69 Yunta* 69 Victoria Stanage Bay* 68 Fregon* 69 Alexandra 59 Stonehenge* 69 Glendambo* 69 Tasmania Alexandra Environs 31 Stuart 59 Golden Grove* 56 Acton Road 55 Anglesea and Sue Island* 61 Gumeracha* 56 Avoca 45 Aireys Inlet* 56 Sunshine Coast 40 Hallett Cove 63 Barrington Valley 46 Apollo Bay 55 Surat 11 Hawker 48 Bicheno 10 Bairnsdale 57 Tambo 6 Iga Warta* 65 Binalong Bay 33 Ballarat 42 Tara 57 Indulkana* 69 Blackstone* 55 Bemm River* 58 Taroom 11 Kalka* 68 Boltons Beach* 56 Bendigo 1 Texas 11 Kanpi* 68 Burnie 58 Blackwood* 61 Thallon* 69 Keith 42 Cygnet 45 Bonnie Doon 58 Thangool* 58 Kenmore Park* 69 Derby 57 Boolarra* 56 Thargomindah* 69 Kingscote* 69 Dover 56 Bright 32 Theodore 58 Kingston SE/Robe 56 Dover South 44 Bruthen 53 Thursday Island 8 Lameroo 57 Eaglehawk Neck* 56 Buchan* 65 Tieri* 69 Leigh Creek South 9 East Devonport 57 Buxton* 33 Tin Can Bay* 55 Lyndhurst* 60 Forth* 45 Cann River 11 Toogoolawah* 59 Lyndoch* 56 Geeveston 57 Casterton 55 Toowoomba 56 Manguri* 69 Gladstone 40 Churchill 55 Townsville 3 Mannum* 66 Goshen/Goulds Cobden 8 Townsville North 55 Maralinga* 66 Country 57 Colac 5A Trinity Beach 45 Marion Bay* 56 Gunns Plains* 57 Coleraine 2 Tully 55 Marla* 69 Hillwood 46 Corryong 9 Wallumbilla* 46 Marree 8 Hobart 2 Dargo* 57 Wandoan 5A Melrose/Wilmington* 59 Hobart NE Suburbs 57 Dartmouth* 57 Wangetti 51 Mimili* 69 King Island 11 Eildon 33 Warwick 55 Mintabie* 64 Launceston 56 Eildon town 57 Weipa 7 Moomba* 69 Lileah 8 Ensay* 55 Wide Bay 6 Myponga* 39 Lilydale 57 Eskdale* 67 Willows* 59 Naracoorte 57 Little Falls Creek* 56 Windorah* 69 Nepabunna* 69 Swanport/Ravensdale*56 Ferntree Gully 56 Winton 8 Normanville* 57 Mangana 55 Flowerdale and Wirralie* 69 Nyapari* 69 Maydena* 58 Hazeledene* 56 Wujal Wujal* 69 Oak Valley* 67 Meander 56 Forrest * 65 Wyandra* 69 Oodnadatta* 60 Mole Creek* 57 Foster 57 Yaraka* 30 Orroroo* 69 Montumana 59 Freeburgh/Smoko* 56 Yarrabah* 69 Parachilna* 69 NE Tasmania 32 Geelong (Newtown)* 56 Yeppoon 56 Penong* 69 Neika/Leslie Vale* 56 Gellibrand* 66 Yowah* 69 Peterhead* 56 New Norfolk 56 Genoa 31 Yuleba* 68 Pinnaroo 56 Orford 55 Gisborne* 56 Pipalyatjara* 51 Paloona* 47 Goulburn Valley 40 South Australia Port Lincoln 60 Penguin 31 Halls Gap 55 Adelaide 2 Quorn 47 Port Arthur* 56 Harrietville* 57 Adelaide Foothills 46 Rawnsley Port Sorell 64 Healesville* 57 Amata* 69 Park Station* 69 Pyengana Valley 33 Hopetoun 56 Andamooka 8 Renmark/Loxton 3 Queenstown/Zeehan 56 Hopetoun * 29 Angaston* 58 Roxby Downs 56 Ringarooma 55 Horsham 45 Arkaroola* 69 South East 1 Rosebery 33 Howqua* 57 Balfours Well* 52 Spencer Gulf North 1 Savage River 4 Jamieson* 58 Barton* 69 Streaky Bay 10 Sisters Beach* 60 Kiewa 57 Bookabie* 68 Swan Reach* 66 Smithton 32 Lakes Entrance 32 Bordertown 2 Tarcoola* 69 South Springfield 56 Latrobe Valley 40 Burra 56 Truro Grove* 66 St Helens 31 Lorne 57 Cape Jervis* 46 Tumby Bay 32 St Marys 56 Mallacoota 57 Appendices 186 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 23 - Television Transmitters (continued) Mansfield 50 Cockatoo Island* 58 Marble Bar 8 Wanarn* 63 Marysville 46 Condingup/Howick 6 Margaret River 57 Wangkatjungka* 69 Melbourne 2 Coolgardie* 63 Marvel Loch* 55 Warakurna* 69 Mildura/Sunraysia 6 Coonana* 63 Maryville* 56 Warburton* 69 Mitta Mitta* 53 Coorow* 67 Meekatharra 8 Warmun* 68 Mitta Vale* 56 Coral Bay* 68 Menzies 10 Warralong* 60 Monbulk* 56 Cosmo Newberry* 66 Merredin 8 Wave Rock* 69 Murray Valley 2 Cue 10 Moora 60 Weeli Wolli Creek* 69 Murrayville* 63 Curtin* 69 Morawa 8 Wellstead* 67 Myrtleford 2 Dalwallinu 46 Mount Magnet 8 Westonia* 65 Nhill 9 Dampier 29 Mukinbudin* 31 Wharton* 69 Nowa Nowa 55 Denham 8 Mullewa 9 Wiluna* 69 Old Tallangatta* 53 Denmark* 67 Munglinup* 69 Woodie Woodie* 60 Omeo 32 Derby 8 Muradup* 67 Wurreranginy* 8 Orbost 2 Djarindjin* 53 Murchison* 63 Wyndham 10 Port Campbell* 54 Dongara* 61 Murrin Murrin* 65 Yalgoo 10 Portland 60 Eneabba 46 Nannup 32 Yandicoogina* 68 Rosebud* 56 Esperance 10 Narembeen 64 Yiyili* 69 Safety Beach 61 Eucla* 69 Narrogin 57 Youngaleena* 60 Selby 57 Exmouth 8 Newdegate* 66 Yulga Jinna* 65 Seymour 55 Fishery Beach* 57 Newman 7 Yungngora* 69 Shelford* 65 Fitzroy Crossing 58 Norseman 7 Zanthus* 69 South Yarra 61 Forrest* 69 North Rankin* 61 Swifts Creek 59 Gairdner* 68 North Rankin* 67 BRACS Television Tallangatta* 46 Gascoyne Junction* 66 Northam 56 The Australian Tallangatta Valley* 53 Geraldton 6 Northampton 8 Broadcasting Authority Tawonga South 32 Gnowangerup* 69 Northcliffe* 56 has issued a licence for a Trawool* 31 Goodwyn* 68 Nullagine* 50 community facility formerly Underbool* 63 Gracetown* 61 Nungarin* 66 known as Broadcasting Upper Murray 1 Green Head* 51 Nyabing* 66 for Remote Aboriginal Upwey 39 Halls Creek 8 Oldfield—Bedford* 51 Communities Scheme Warburton 61 Honey Well Mine* 68 Oldfield—Karranga* 51 (BRACS). Communities Warrnambool 2 Hopetoun 65 One Arm Point* 69 with such facilities have Warrnambool City* 29 Hyden* 29 Ongerup* 67 a transmitter which allows Western Victoria 5A Jameson Onslow 8 rebroadcasting of the Wye River* 52 (Mantamaru)* 69 Oriental Well* 67 ABC or programming Yea 33 Jerramungup* 69 Pallottine Mission* 69 from other sources. Yendon/Lal Lal* 67 Jundee Gold Mine* 68 Palm Springs Mine* 60 Jurien 55 Pannawonica 11 Northern Territory Western Australia Kalbarri 9 Paraburdoo 6 Ali Curung 66 Albany 7 Kalgoorlie 6 Parnngurr* 69 Barunga 63 Albany West* 63 Kambalda 55 Peaceful Bay* 67 Bathurst Island 66 Argyle 69 Karalundi* 68 Pemberton 31 Beswick 69 Augusta 56 Karilywara* 63 Perth 2 Bulman 65 Badgingarra* 68 Karratha 54 Perth East* 49 Daguragu 63 Bamboo Creek* 64 Karratha South* 42 Pingrup* 67 Finke 66 Bayulu 45 Katanning 7 Port Hedland 7 Hermannsburg 63 Beacon* 69 Kellerberrin* 41 Prevelly* 65 Imanpa 66 Bencubbin* 68 Kojonup 69 Punmu* 66 Kalkaringi 51 Billiluna* 66 Kondinin* 69 Quinninup* 56 Kintore 66 Blackstone* 69 Koolyanobbing 11 Ravensthorpe 11 Lajamanu 63 Boddington* 68 Koorda* 52 Rawlinna* 69 Maningrida 66 Borden* 65 Kulin* 31 Roebourne 9 Milikapiti 66 Bremer Bay* 69 Kununoppin* 67 Roleystone 57 Milingimbi 65 Bremer Bay South* 67 Kununurra 9 Salmon Gums 8 Minjilang 66 Bridgetown 56 Kununurra East 68 Sandstone* 63 Ngukurr 69 Broads Dams* 69 La Grange* 69 Southern Agricultural 2 Nturiya 65 Broome 8 Lake Grace 33 Southern Cross 9 Numbulwar 66 Bruce Rock* 66 Lake Gregory* 68 Tambellup* 67 Oenpelli 66 Bunbury 5 Lake King* 69 Telfer* 60 Palumpa 66 Burracoppin* 66 Lancelin* 53 Tjirrkarli* 69 Papunya 66 Burringurrah* 69 Laverton 10 Tjuntjuntjara* 69 Peppimenarti 63 Camballin* 68 Learmonth* 66 Tom Price 10 Pmara Jutunta 66 Carnarvon 7 Leeman 5A Toodyay 40 Pularumpi 63 Central Agricultural 5A Leinster 10 Trayning* 69 Ramingining 66 Cervantes 46 Leonora 8 Vlaming Head* 69 Santa Teresa 65 Christmas Island* 11 Mandurah* 57 Wagin 8 Umbakumba 65 Coalmine Beach* 65 Manjimup 57 Walpole* 57 Wadeye 63 Appendices for the year ended 30 June 2004 187 ABC Annual Report Appendices

Appendix 23 - Television Transmitters (continued) Warruwi 66 Kowanyama 63 Wujal Wujal 66 Jigalong 66 Yirrkala 66 Kubin 65 Yam Island 65 Kalumburu 66 Yuelamu 65 Lockhart River 63 Yorke Islands 66 Kiwirrkurra 66 Yuendumu 66 Mabuiag Island 66 La Grange 66 Murray Islands 66 South Australia Looma 66 Queensland New Mapoon 58 Amata 66 Oombulgurri 66 Aurukun 66 Pormpuraaw 66 Ernabella 66 Tjukurla 66 Badu Island 64 Saibai Island 66 Fregon 66 Warmun 65 Bamaga 66 Seisia 65 Indulkana 63 Wingellina 66 Boigu Island 66 St Pauls 66 Yandeearra 66 Darnley Island 66 Stephens Island 65 Western Australia Yungngora 66 Gununa 63 Sue Island 64 Balgo 66 Hope Vale 66 Umagico 59 Beagle Bay 66 Injinoo 64 Woorabinda 66 Djarindjin

* SBRS—The Australian Broadcasting Authority has issued a licence to rebroadcast the service indicated under the Self-Help Broadcasting Reception Scheme. Transmission facilities are provided by the licensee.

Television Transmitter Statistics

ACT NSW NT Qld SA Tas Vic WA Total Digital 3 33 1 20 7 5 18 10 97 Analog 4 93 17 122 33 46 53 73 441 SBRS 1 56 71 102 60 16 37 113 456 BRACS 33 25 4 14 76 Total 8 182 122 269 104 67 108 210 1 070

Appendix 24 - Radio Transmitters Local Radio Kandos 100.3 Walgett 105.9 Pine Creek 106.1 Australian Capital Kempsey 684 White Cliffs* 107.7 Ramingining* 107.3 Territory Khancoban* 89.7 Wilcannia 1584 Tennant Creek 106.1 Canberra 666 Lightning Ridge 92.1 Young 96.3 Ti Tree* 107.7 Lithgow (City) 1395 Timber Creek* 106.9 New South Wales Manning River 95.5 Northern Territory Tindal* 91.7 Armidale 101.9 Menindee 97.3 Adelaide River 98.9 Tipperary* 88.1 Ashford 107.9 Merriwa 101.9 Alexandria* 105.5 Uluru* 93.3 Batemans Bay/ Mudgee (town) 99.5 Alice Springs 783 Wadeye* 102.1 Moruya 103.5 Murrumbidgee Bathurst Island 91.3 Warruwi* 99.7 Bega 810 Irrigation Area 100.5 Bickerton Island* 105.7 Yulara* 99.7 Bombala 94.1 Murrurundi 96.9 Borroloola 106.1 Bonalbo 91.3 Murwillumbah 720 Bulman* 102.9 Queensland Broken Hill 999 Muswellbrook 105.7 Daly River 106.1 Airlie Beach 89.9 Byrock 657 Muswellbrook 1044 Darwin 105.7 Almaden* 106.5 Central Western Newcastle 1233 Docker River* 107.7 Alpha 105.7 Slopes 107.1 Nyngan 95.1 Galiwinku 105.9 Atherton 720 Cobar 106.1 Port Stephens 95.7 Groote Eylandt 106.1 Aurukun* 102.9 Cooma 1602 Portland/ Haasts Bluff* 105.9 Ayton* 103.9 Cootamundra* 107.7 Wallerawang 94.1 Jabiru 747 Babinda 94.1 Corowa 675 Richmond/Tweed 94.5 Jim Jim* 105.9 Ballera* 105.9 Crookwell 106.9 SW Slopes/ Katherine 106.1 Bedourie 106.1 Cumnock 549 E Riverina 89.9 Kings Canyon Biloela 94.9 Eden 106.3 Sydney 702 Resort* 89.1 Birdsville 106.1 Glen Innes 819 Talbingo* 88.9 Maningrida* 104.5 Bogantungan* 106.1 Gloucester 100.9 Tamworth 648 Mataranka 106.1 Boulia 106.1 Goodooga 99.3 Taree 756 McArthur River Brisbane 612 Gosford 92.5 Tenterfield 88.9 Mine* 105.7 Burdekin Falls* 107.5 Goulburn (town) 90.3 Thredbo 88.9 Mereenie Gas/ Burketown* 96.3 Grafton 738 Tottenham 98.9 Oil Field* 96.3 Cairns 801 Grafton/Kempsey 92.3 Tumbarumba* 92.5 Minjilang* 102.9 Cairns 106.7 Hay 88.1 Tumut 97.9 Newcastle Waters 106.1 Cairns North 95.5 Illawarra 97.3 Upper Namoi 99.1 Ngukurr* 104.5 Camooweal 106.1 Ivanhoe 106.1 Wagga Wagga 102.7 Nhulunbuy 990 Carmilla* 94.5 Jindabyne 95.5 Walcha 88.5 Peppimenarti* 102.1 Charleville 603 Appendices 188 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 24 - Radio Transmitters (continued) Chillagoe* 106.1 Townsville 630 Mallacoota 104.9 Packsaddle Village* 97.7 Clairview* 94.1 Tully 95.5 Mansfield 103.7 Palm Spring Mine* 106.9 Cloncurry* 100.5 Wandoan 98.1 Melbourne 774 Pannawonica 567 Coen 105.9 Weipa 1044 Mildura/Sunraysia 104.3 Paraburdoo 567 Collinsville 106.1 Weipa* 105.7 Murray Valley 102.1 Paraburdoo* 106.1 Cooktown 105.7 Wide Bay 100.1 Myrtleford 91.7 Perth 720 Croydon 105.9 Omeo 720 Port Hedland 603 Cunnamulla 106.1 South Australia Orbost 97.1 Punmu* 107.3 Dimbulah 91.7 Adelaide 891 Portland 96.9 Ravensthorpe 105.9 Doomadgee* 97.5 Andamooka 105.9 Sale 828 Sandstone* 106.3 Dysart 91.7 Angaston* 94.7 Upper Murray 106.5 Shay Gap* 107.9 Eidsvold 855 Coober Pedy 106.1 Warrnambool 1602 Sir Samuel Mine* 94.3 Einsleigh* 96.9 Cook* 107.7 Western Victoria 94.1 Southern Cross 106.3 Emerald 1548 Glendambo* 106.1 Telfer* 100.5 Forsayth* 105.3 Leigh Creek Western Australia Tjirrkarli* 106.1 Georgetown 106.1 Coalfield* 99.3 Albany 630 Tom Price 567 Gladstone 99.1 Leigh Creek South 1602 Argyle 105.9 Tom Price* 102.5 Glenden 92.5 Lyndhurst* 88.7 Augusta 98.3 Useless Loop* 100.3 Gold Coast 91.7 Marree 105.7 Billiluna* 105.9 Wagin 558 Goondiwindi 92.7 Mintabie* 88.7 Bow River Mine* 106.3 Walpole* 106.1 Goonyella* 89.7 Moomba* 106.1 Bridgetown 1044 Warakurna* 101.9 Greenvale 105.9 Mount Gambier 1476 Brockman Village* 99.3 Warburton* 106.1 Gunpowder* 106.1 Naracoorte 1161 Bronzewing Mine* 107.9 West Angelas* 94.5 Gununa* 92.7 Oodnadatta* 95.3 Broome 675 Wiluna* 106.1 Gympie 95.3 Port Lincoln 1485 Busselton 684 Wyndham 1017 Gympie 1566 Port Pirie 639 Carnarvon 846 Yagga Yagga* 106.1 Hughenden 1485 Renmark/Loxton 1062 Channar Mine* 92.5 Yalgoo 106.1 Injune 105.9 Roxby Downs 102.7 Cue 106.1 Yandicoogina* 93.3 Jackson Oil Field* 107.7 Streaky Bay 693 Curtin* 106.7 Julia Creek 567 Todmorden* 106.1 Dalwallinu 531 Radio National Karumba 106.1 Woomera 1584 Darlot* 105.9 Australian Capital Kowanyama* 106.1 Yalata* 105.9 Derby 873 Territory Lakeland 106.1 Djarindjin 104.5 Canberra 846 Laura 106.1 Tasmania Eighty Mile Beach* 88.9 Lockhart River* 106.1 Bicheno 89.7 Esperance 837 New South Wales Longreach 540 Burnie 102.5 Exmouth 1188 Armidale 720 Mackay 101.1 Devonport East 100.5 Fitzroy Crossing 106.1 Balranald 93.1 Middlemount 106.1 Fingal 1161 Geraldton 828 Batemans Bay/ Miriam Vale 88.3 Hobart 936 Goldsworthy* 107.3 Moruya 105.1 Mission Beach 89.3 King Island 88.5 Halls Creek 106.1 Bathurst (City) 96.7 Mitchell 106.1 Launceston 711 Hopetoun 105.3 Bega/Cooma 100.9 Moranbah 104.9 Lileah 91.3 Jameison* 106.1 Bonalbo 92.1 Mossman 639 Maydena* 89.7 Kalbarri 106.1 Bourke 101.1 Mount Garnet 95.7 Orford 90.5 Kalgoorlie 648 Broken Hill 102.9 Mount Isa 106.5 Queenstown/ Kalumburu* 104.5 Central Tablelands 104.3 Mount Molloy 95.7 Zeehan 90.5 Karratha 702 Central Western Mount Surprise* 105.3 Rosebery 106.3 Kununurra 819 Slopes 107.9 Moura* 96.1 Savage River/ Lake Gregory* 107.7 Cobar 107.7 Murray Islands* 101.3 Waratah 104.1 Laverton 106.1 Condobolin 88.9 Nambour 90.3 St Helens 1584 Leinster* 106.1 Cooma (town) 95.3 Normanton 105.7 St Marys 102.7 Leonora 105.7 Crookwell 107.7 Osborne Mines* 107.1 Strahan 107.5 Manjimup 738 Deniliquin 99.3 Pentland 106.1 Swansea 106.1 Marandoo* 106.1 Eden 107.9 Pialba 855 Waratah 103.3 Marble Bar 105.9 Emmaville 93.1 Pormpuraaw* 106.1 Weldborough 97.3 Meekatharra 106.3 Glen Innes 105.1 Quilpie 106.1 Menzies 106.1 Gloucester 102.5 Rockhampton 837 Victoria Mesa J Mine* 92.5 Goodooga 100.9 Roma 105.7 Alexandra 102.9 Mount Magnet 105.7 Goulburn 1098 Roma/St George 711 Apollo Bay 89.5 Mt Whaleback* 105.7 Grafton/Kempsey 99.5 Scherger* 92.1 Ballarat 107.9 Murrin Murrin* 92.5 Hay 88.9 Southern Downs 104.9 Bendigo 91.1 Nannup 98.1 Ivanhoe 107.7 St Lawrence* 94.9 Bright 89.7 Newman 567 Jerilderie 94.1 Tambo 105.9 Cann River 106.1 Nifty* 105.3 Jindabyne 97.1 Taroom 106.1 Corryong 99.7 Nimary Gold Mine*103.3 Kandos 96.3 Thargomindah* 106.1 Eildon 97.3 Norseman 105.7 Khancoban* 91.3 Theodore 105.9 Goulburn Valley 97.7 Northam 1215 Lightning Ridge 93.7 Toowoomba 747 Horsham 594 Northcliffe* 105.9 Lithgow (City) 92.1 Torres Strait 1062 Latrobe Valley 100.7 Nullagine* 106.3 Manning River 97.1 Appendices for the year ended 30 June 2004 189 ABC Annual Report Appendices

Appendix 24 - Radio Transmitters (continued) Menindee 95.7 Boulia 107.7 Rockhampton 103.1 Hopetoun 88.3 Merriwa 103.5 Bowen 92.7 Roma 107.3 Horsham 99.7 Murrumbidgee Brisbane 792 Southern Downs 106.5 Mallacoota 103.3 Irrigation Area 98.9 Cairns 105.1 Springsure 100.9 Mansfield 105.3 Murrurundi 104.1 Cairns North 93.9 St George 107.7 Melbourne 621 Newcastle 1512 Camooweal 107.7 Surat 107.5 Mildura/Sunraysia 105.9 Nowra 603 Capella 107.3 Tambo 107.5 Nhill 95.7 Portland/ Charleville 107.3 Taroom 107.7 Omeo 99.7 Wallerawang 92.5 Charters Towers 97.5 Thallon* 89.3 Orbost 98.7 Port Stephens 98.3 Clermont 107.7 Thargomindah* 107.7 Portland 98.5 Richmond/Tweed 96.9 Cloncurry 107.7 Theodore 107.5 Swifts Creek 103.5 SW Slopes/ Coen 107.5 Thursday Island 107.7 Wangaratta 756 E Riverina 89.1 Collinsville 107.7 Townsville 104.7 Warrnambool 101.7 Sydney 576 Cooktown 107.3 Townsville North 96.7 Western Victoria 92.5 Talbingo* 91.3 Corfield 107.3 Tully 96.3 Tamworth 93.9 Croydon 107.5 Wandoan 98.9 Western Australia Tenterfield 90.5 Cunnamulla 107.7 Weipa 107.3 Argyle 107.5 Thredbo 90.5 Darling Downs 105.7 Wide Bay 100.9 Augusta 99.1 Tumut 99.5 Dimbulah 93.3 Winton 107.9 Broome 107.7 Upper Namoi 100.7 Dirranbandi 107.3 Busselton 1224 Wagga Wagga 104.3 Dysart 93.3 South Australia Carnarvon 107.7 Walcha 90.1 Eidsvold 102.7 Adelaide 729 Christmas Island* 1422 Walgett 107.5 Einsleigh* 95.3 Andamooka 107.5 Cocos Islands* 102.1 Wilcannia 1485 Emerald 93.9 Arkaroola* 102.9 Cue 107.7 Wollongong 1431 Forsayth* 106.9 Ceduna/Smoky Dalwallinu 612 Young 97.1 Georgetown 107.7 Bay 107.7 Dampier 107.9 Gladstone 95.9 Coober Pedy 107.7 Denham 107.5 Northern Territory Glenden 93.3 Hawker 107.5 Derby 107.5 Adelaide River 100.5 Gold Coast 90.1 Keith 96.9 Eneabba 107.7 Alice Springs 99.7 Goondiwindi 94.3 Leigh Creek Esperance 106.3 Batchelor* 92.1 Greenvale 101.9 Coalfield* 98.5 Exmouth 107.7 Bathurst Island 92.9 Gunpowder* 107.7 Leigh Creek South 106.1 Fitzroy Crossing 107.7 Borroloola 107.7 Gununa* 106.1 Marree 107.3 Geraldton 99.7 Daly River 107.7 Gympie 96.9 Mount Gambier 103.3 Goldsworthy* 105.7 Darwin 657 Herberton 93.1 Quorn 107.9 Halls Creek 107.7 Galiwinku 107.5 Hughenden 107.5 Renmark/Loxton 1305 Hopetoun 106.9 Groote Eylandt 107.7 Injune 107.5 Roxby Downs 101.9 Jurien 107.9 Jabiru 107.7 Isisford 107.7 Spencer Gulf North106.7 Kalbarri 107.7 Kalkaringi* 107.7 Jericho 107.7 Streaky Bay 100.9 Kalgoorlie 97.1 Katherine 639 Julia Creek 107.5 Tumby Bay 101.9 Kambalda 93.9 Mataranka 107.7 Karumba 107.7 William Creek* 106.1 Karratha 100.9 Newcastle Waters 107.7 Lakeland 107.7 Wirrulla 107.3 Kununurra 107.3 Ngukurr* 99.7 Laura 107.7 Woomera 105.7 Laverton 107.7 Nhulunbuy 107.7 Longreach 99.1 Wudinna 107.7 Leeman 107.3 Pine Creek 107.7 Mackay 102.7 Leinster* 107.7 Ramingining* 104.1 Meandarra 104.3 Tasmania Leonora 107.3 South Alligator* 88.1 Middlemount 107.7 Bicheno 91.3 Marble Bar 107.5 Tennant Creek 684 Miles 92.1 Hobart 585 Meekatharra 107.9 Timber Creek* 105.3 Miriam Vale 89.9 Lileah 89.7 Menzies 107.7 Uluru* 91.7 Mission Beach 90.9 NE Tasmania 94.1 Merredin 107.3 Urapunga* 107.5 Mitchell 107.7 Orford 88.9 Mount Magnet 107.3 Werenbun* 102.1 Monto 101.9 Queenstown 630 Mt Keith* 99.3 Yarralin* 94.5 Moranbah 106.5 Rosebery 107.9 Mt Whaleback* 104.1 Yulara* 98.1 Morven 107.5 St Helens 96.1 Mullewa 107.5 Mossman 90.1 St Marys 101.1 Nannup 98.9 Queensland Mount Garnet 97.3 Strahan 105.9 Narembeen 107.7 Airlie Beach 93.1 Mount Isa 107.3 Swansea 107.7 Newman 93.7 Almaden* 104.5 Mount Molloy 97.3 Waratah 104.9 Nifty* 107.7 Alpha 107.3 Mount Surprise* 106.9 Weldborough 98.9 Norseman 107.3 Aramac 107.9 Moura 96.9 Northcliffe* 107.5 Augathella 107.7 Muttaburra 107.7 Victoria Onslow 107.5 Babinda 95.7 Normanton 107.3 Albury/Wodonga 990 Pannawonica 107.7 Ballera* 102.7 Pasminco Century Alexandra 104.5 Paraburdoo 107.7 Barcaldine 107.3 Mine* 100.5 Bairnsdale 106.3 Perth 810 Bedourie 107.7 Pentland 107.7 Bright 88.9 Plutonic Gold Mine*107.5 Birdsville 107.7 Porumpuraaw* 104.5 Cann River 107.7 Port Hedland 95.7 Blackall 107.9 Quilpie 107.7 Corryong 98.1 Ravensthorpe 107.5 Blackwater 94.3 Richmond 107.7 Eildon 98.1 Roebourne 107.5 Appendices 190 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 24 - Radio Transmitters (continued) Salmon Gums 100.7 Mount Isa 101.7 Goulburn (town) 88.7 Mount Gambier 102.5 Shay Gap* 106.3 Nambour 88.7 Grafton/Kempsey 91.5 Port Lincoln* 92.3 Southern Rockhampton 106.3 Illawarra 98.9 Renmark/Loxton 101.9 Agricultural 96.9 Roma 97.7 Lord Howe Island* 105.3 Roxby Downs* 101.1 Southern Cross 107.9 Southern Downs 101.7 Manning River 96.3 Spencer Gulf North103.5 Sunrise Dam* 96.1 Thallon* 90.9 Murrumbidgee Streaky Bay* 103.3 Thunderbox Mine* 93.1 Townsville 101.5 Irrigation Area 96.5 Tirrawarra* 107.7 Tom Price 107.3 Townsville North 95.9 Newcastle 102.1 Woomera* 104.1 Wagin 1296 Wide Bay 98.5 Richmond/Tweed 96.1 Wudinna* 105.3 Wapole* 107.7 SW Slopes/ Wyndham 107.7 South Australia E Riverina 90.7 Tasmania Yalgoo 107.7 Adelaide 103.9 Sydney 105.7 Hobart 92.9 Yandicoogina* 107.7 Adelaide Foothills 97.5 Tamworth 94.7 NE Tasmania 90.9 Angaston* 90.7 Upper Namoi 99.9 Smithton* 105.5 Classic FM Mount Gambier 104.1 Wagga Wagga 101.1 Australian Capital Oak Valley* 107.3 Victoria Territory Renmark/Loxton 105.1 Northern Territory Ballarat 107.1 Canberra 102.3 Roxby Downs 103.5 Alice Springs 94.9 Bendigo 90.3 Spencer Gulf North104.3 Channel Point* 96.1 Goulburn Valley 94.5 New South Wales Woomera* 103.3 Darwin 103.3 Latrobe Valley 96.7 Armidale 103.5 Jabiru* 105.3 Melbourne 107.5 Batemans Bay/ Tasmania Mereenie Gas/ Mildura/Sunraysia 101.1 Moruya 101.9 Hobart 93.9 Oil Field* 104.3 Murray Valley 105.3 Bathurst (City) 97.5 NE Tasmania 93.3 Tindal* 88.5 Upper Murray 103.3 Bega/Cooma 99.3 Uluru* 92.5 Warrnambool 89.7 Broken Hill 103.7 Victoria Yulara* 95.7 Western Victoria 94.9 Central Tablelands 102.7 Ballarat 105.5 Central Western Bendigo 92.7 Queensland Western Australia Slopes 105.5 Bright 88.1 Ballera* 104.3 Brockman Village 104.5 Goulburn (town) 89.5 Goulburn Valley 96.1 Brisbane 107.7 Bunbury 94.1 Grafton/Kempsey 97.9 Latrobe Valley 101.5 Burketown* 97.9 Cadjebut* 104.3 Illawarra 95.7 Melbourne 105.9 Cairns 107.5 Carnarvon* 101.3 Khancoban* 88.1 Mildura/Sunraysia 102.7 Cairns North 97.1 Central Agricultural 98.1 Lord Howe Island* 104.1 Murray Valley 103.7 Cannington Mine Channar Mine* 100.9 Lord Howe Island* 106.1 Upper Murray 104.1 McKinlay* 99.9 Dampier* 99.3 Manning River 98.7 Warrnambool 92.1 Cloncurry* 105.3 Denham* 103.7 Murrumbidgee Western Victoria 93.3 Cloncurry* 89.3 Esperance* 105.5 Irrigation Area 97.3 Darling Downs 104.1 Exmouth* 98.1 Newcastle 106.1 Western Australia Emerald* 97.1 Fitzroy Crossing* 104.1 Richmond/Tweed 95.3 Bunbury 93.3 Gold Coast 97.7 Geraldton 98.9 SW Slopes/ Central Agricultural 98.9 Gunpowder* 104.5 Green Head* 105.3 E Riverina 88.3 Esperance 104.7 Hughenden* 105.9 Kalgoorlie 98.7 Sydney 92.9 Fortnum Mine* 98.9 Jackson Oil Field* 106.1 Karratha* 103.3 Talbingo* 88.1 Geraldton 94.9 Karumba* 104.5 Kununurra East* 100.1 Tamworth 103.1 Green Head* 106.1 Longreach* 106.1 Laverton* 98.9 Upper Namoi 96.7 Kalgoorlie 95.5 Mackay 99.5 Leonora* 96.9 Wagga Wagga 105.9 Leinster* 104.5 Mount Isa 104.1 Marandoo* 104.5 Leonora* 104.1 Nambour 89.5 Mesa J Mine* 99.3 Northern Territory Narrogin 92.5 Normanton* 100.1 Mount Magnet* 99.3 Alice Springs 97.9 Perth 97.7 Pasminco Mt Keith* 100.9 Darwin 107.3 Port Hedland* 97.3 Century Mine* 101.7 Mt Keith* 98.5 Titjikala* 96.7 Punmu* 105.7 Rockhampton 104.7 Mukinbudin* 89.1 Yulara* 98.9 Southern Agricultural94.5 Roma* 103.3 Pannawonica* 106.1 Warmun* 106.9 Southern Downs 103.3 Paraburdoo* 104.5 Queensland Thargomindah 105.3 Parnngurr* 107.7 Airlie Beach 95.5 triple j The Monument* 100.5 Perth 99.3 Bogantungan* 104.5 Australian Capital Townsville 105.5 Port Hedland* 98.9 Brisbane 106.1 Territory Townsville North 97.5 Roebourne* 104.9 Cairns 105.9 Canberra 101.5 Wide Bay 99.3 Southern Agricultural92.9 Cairns North 94.7 Winton* 96.7 Southern Cross* 103.9 Clermont 104.5 New South Wales Tom Price* 100.9 Cloncurry* 90.5 Armidale 101.1 South Australia Useless Loop* 102.7 Darling Downs 107.3 Bathurst (City) 95.9 Adelaide 105.5 Varley* 104.3 Emerald 90.7 Bega/Cooma 100.1 Adelaide Foothills 95.9 Westonia* 99.5 Gold Coast 88.5 Broken Hill 102.1 Andamooka* 99.5 Wurreranginy Gympie 93.7 Central Tablelands 101.9 Leigh Creek Community* 92.5 Longreach* 102.1 Central Western Coalfield* 100.9 Yandicoogina* 100.9 Mackay 97.9 Slopes 102.3 Moomba* 104.5 Appendices for the year ended 30 June 2004 191 ABC Annual Report Appendices

Appendix 24 - Radio Transmitters (continued) NewsRadio Northern Territory Milikapiti 99.3 Murray Islands 106.1 Australia Capital Alice Springs 2310 Milingimbi 106.1 New Mapoon 107.5 Territory 4835 Minjilang 106.1 Pormpuraaw 107.7 Canberra 1440 Katherine 2485 Ngukurr 101.3 Saibai Island 106.1 5025 Nturiya 105.9 Seisia 106.3 New South Wales Tennant Creek 2325 Numbulwar 106.1 St Pauls 106.7 Gosford 98.1 4910 Oenpelli 106.1 Stephens Island 105.9 Newcastle 1458 Palumpa 106.1 Sue Island 105.9 Sydney 630 BRACS Radio Papunya 106.1 Umagico 105.9 The Australian Peppimenarti 106.1 Woorabinda 106.1 Northern Territory Broadcasting Authority Pmara Jutunta 106.1 Wujal Wujal 107.7 Darwin 102.5 has issued a licence for a Ramingining 105.7 Yam Island 106.1 community facility formerly Santa Teresa 106.1 Yorke Islands 106.1 Queensland known as Broadcasting Umbakumba 106.3 Brisbane 936 for Remote Aboriginal Wadeye 106.1 South Australia Gold Coast 95.7 Communities Scheme Warruwi 106.1 Amata 106.1 (BRACS). Communities Yirrkala 105.3 Ernabella 106.1 South Australia with such facilities have Yuelamu 105.9 Fregon 106.1 Adelaide 972 a transmitter which allows Yuendumu 106.1 Indulkana 106.1 rebroadcasting of the Tasmania ABC or programming Queensland Western Australia Hobart 747 from other sources Aurukun 107.7 Balgo 106.1 NE Tasmania 92.5 Badu Island 107.5 Beagle Bay 106.1 Northern Territory Bamaga 106.7 Djarindjin 106.1 Victoria Ali Curung 106.1 Boigu Island 105.5 Jigalong 106.1 Melbourne 1026 Barunga 106.1 Coconut Island 105.7 Kalumburu 106.1 Beswick 105.7 Darnley Island 106.1 Kiwirrkurra 106.1 Western Australia Bulman 106.1 Dauan Island 105.7 La Grange 106.1 Perth 585 Daguragu 106.1 Doomadgee 107.7 Looma 106.1 Finke 106.1 Gununa 107.7 Oombulgurri 106.1 Domestic Galiwinku 106.7 Hope Vale 107.7 Tjukurla 106.1 Shortwave Hermannsburg 106.1 Injinoo 107.1 Warmun 106.1 Frequencies used by Imanpa 106.1 Kowanyama 107.7 Wingellina 106.1 shortwave stations are Kintore 106.1 Kubin 105.9 Yandeearra 106.1 varied to obtain optimum Lajamanu 106.1 Lockhart River 107.7 Yungngora 106.1 results. Maningrida 106.1 Mabuiag Island 106.3

* SBRS—The Australian Broadcasting Authority has issued a licence to rebroadcast the service indicated under the Self-Help Broadcasting Reception Scheme. Transmission facilities are provided by the licensee.

Radio Transmitter Statistics ACT NSW NT Qld SA Tas Vic WA Total Local Radio 1 58 15 68 13 18 24 41 238 SBRS 5 22 27 10 1 39 114 Radio National 1 52 15 87 18 13 21 50 257 SBRS 2 11 11 3 14 41 Classic FM 1 19 2 18 6 2 11 8 67 SBRS 4 2 5 3 7 21 triple j 1 18 2 13 5 2 10 6 57 SBRS 1 6 17 9 1 32 66 NewsRadio 1 3 1 2 1 2 1 1 12 Domestic Shortwave 3 3 BRACS 31 24 4 14 73 Total 5 160 114 270 71 37 66 214 949

Appendix 25 - Radio Australia Transmitters Shepparton (Victoria) 6 Brandon (Queensland) 2

In addition, the ABC leases shortwave transmission services on transmitters in Darwin, Singapore, Taiwan and the Marianas, which are owned by three separate commercial transmission providers. The ABC uses these transmission facilities for varying hours each day to rebroadcast Radio Australia on varying shortwave frequencies to targeted areas in Asia. Appendices 192 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 26 - ABC Offices ABC Head Office Development International Broadcasting Australian Broadcasting ABC Centre Radio Australia Corporation 600 Coronation Drive ABC Southbank Centre ABC Ultimo Centre Toowong QLD 4006; 120 Southbank Boulevard 700 Harris Street GPO Box 9994, Southbank 3006; Ultimo 2007; Brisbane QLD 4001; GPO Box 9994 GPO Box 9994 Phone (07) 3377 5222 Melbourne VIC 3001; Sydney NSW 2001; Fax: (07) 3377 5545 Phone (03) 9626 1600 Phone (02) 8333 1500 Director: Helen Hughes Fax (03) 9626 1899 Fax (02) 8333 5344 Head: Jean-Gabriel Manguy Managing Director: Business Services Russell Balding ABC Ultimo Centre ABC Asia Pacific 700 Harris Street International Operations ABC Divisions Ultimo 2007; ABC Ultimo Centre Corporate Affairs GPO Box 9994 700 Harris Street ABC Ultimo Centre Sydney NSW 2001; Ultimo 2007; 700 Harris Street Phone (02) 8333 1500 GPO Box 9994 Ultimo 2007; Fax (02) 8333 1777 Sydney NSW 2001; GPO Box 9994 Director: David Pendleton Phone (02) 8333 1500 Sydney NSW 2001; Fax (02) 8333 1558 Phone (02) 8333 1500 Production Resources Head: John Doherty Fax (02) 8333 5439 ABC Southbank Centre Director: Geoffrey Crawford 120 Southbank Boulevard ABC Asia Pacific Southbank 3006; Networking and Programming Radio GPO Box 9994 ABC Ultimo Centre ABC Southbank Centre Melbourne VIC 3001; 700 Harris Street 120 Southbank Boulevard Phone (03) 9626 1594 Ultimo 2007; Southbank 3006; Fax (03) 9626 1601 GPO Box 9994 GPO Box 9994 Director: Drew (Andrew) Lean Sydney NSW 2001; Melbourne VIC 3001; Phone (02) 8333 1500 Phone (03) 9626 1600 Human Resources Fax (02) 8333 1558 Fax (03) 9626 1633 ABC Ultimo Centre Head: Ian Carroll Director: Sue Howard 700 Harris Street Ultimo 2007; State Offices Television GPO Box 9994 Australian Capital Territory ABC Ultimo Centre Sydney NSW 2001; Canberra 700 Harris Street Phone (02) 8333 1500 Cnr Northbourne Ultimo 2007; Fax (02) 8333 5108 and Wakefield Avenues GPO Box 9994 Director: Colin Palmer Dickson ACT 2602; Sydney NSW 2001; GPO Box 9994 Phone (02) 8333 1500 Technology and Distribution Canberra ACT 2601; Fax (02) 8333 3055 ABC Ultimo Centre Phone (02) 6275 4555 Director: Sandra Levy 700 Harris Street Fax (02) 6275 4538 Ultimo 2007; (Local Radio station New Media and Digital Services GPO Box 9994 666 ABC Canberra) ABC Southbank Centre Sydney NSW 2001; Local Radio Manager ACT: 120 Southbank Boulevard Phone (02) 8333 1500 Andy Henley Southbank 3006; Fax (02) 8333 3168 Territory Director: Liz McGrath GPO Box 9994 Director: Colin Knowles Melbourne VIC 3001; Parliament House Bureau Phone (03) 9626 1600 ABC Enterprises Senate Side Fax (03) 9626 1552 ABC Ultimo Centre Press Gallery Director: Lynley Marshall 700 Harris Street Parliament House Ultimo 2007; Canberra ACT 2601 News and Current Affairs GPO Box 9994 Phone (02) 6275 4640 ABC Ultimo Centre Sydney NSW 2001; Fax (02) 6275 4642 700 Harris Street Phone (02) 8333 1500 Ultimo 2007; Fax (02) 8333 3867 New South Wales GPO Box 9994 Director: Robyn Watts Sydney Sydney NSW 2001; ABC Ultimo Centre Phone (02) 8333 1500 700 Harris Street Fax (02) 8333 4551 Ultimo 2007; A/Director: John Cameron GPO Box 9994 Sydney NSW 2001; Phone (02) 8333 1500 Fax (02) 8333 1203 (Local Radio station 702 ABC Sydney) Local Radio Manager NSW: Roger Summerill Appendices for the year ended 30 June 2004 193 ABC Annual Report Appendices

Appendix 26 - ABC Offices (continued) Bega Nowra Darwin Unit 1, First Floor (administered by Wollongong) 1 Cavenagh Street The Roy Howard Building 64 Bridge Road Darwin NT 0800; Ayers Walkway (PO Box 1071) GPO Box 9994 231 Carp Street Nowra NSW 2541; Darwin NT 0801; (PO Box 336) Phone (02) 4428 4511 Phone (08) 8943 3222 Bega NSW 2550; (Local Radio station Fax (08) 8943 3235 Phone (02) 6491 6011 97.3 ABC Illawarra) (Local Radio station Fax (02) 6491 6099 105.7 ABC Darwin) (Local Radio station Orange Local Radio Manager NT ABC South East) 46 Bathurst Road Jo Jarvis RPM: Andrew Ogilvie (PO Box E138) East Orange NSW 2800; Alice Springs Coffs Harbour Phone (02) 6393 2511 Cnr Gap Road and Speed Street (administered by Port Macquarie) Fax (02) 6393 2599 Alice Springs NT 0870; 24 Gordon Street (Local Radio station PO Box 1144 Coffs Harbour NSW 2450; ABC Central West) Alice Springs NT 0871; Phone (02) 6650 3611 RPM: Laurie Neville Phone (08) 8950 4711 Fax (02) 6650 3099 Fax (08) 8950 4799 (Local Radio station Port Macquarie (Local Radio station ABC Mid North Coast) 51 Lord Street ABC Territory Radio) Port Macquarie RPM: Stewart Brash Central Coast NSW 2444; T252 The Parallel Mall Phone (02) 6588 1211 Katherine Erina Fair Shopping Centre Fax (02) 6588 1299 Stuart Highway Terrigal Drive (Local Radio station Katherine NT 0850; Erina NSW 2250; ABC Mid North Coast) PO Box 1240, Phone (02) 4367 1911 RPM: Cameron Marshall Katherine, NT 0851 Fax (02) 4367 1999 Phone (08) 8972 5711 (Local Radio station Tamworth Fax (08) 8972 5799 92.5 ABC Central Coast) Parry Shire Building, (Local Radio station, 470 Peel Street 106.1 ABC Katherine) Dubbo (PO Box 558) (administered by Orange) Tamworth NSW 2340; Queensland 45 Wingewarra Street Phone (02) 6760 2411 600 Coronation Drive (PO Box 985) Fax (02) 6760 2499 Toowong QLD 4066; Dubbo NSW 2830; (Local Radio station GPO Box 9994 Phone (02) 6881 1811 ABC New England North West) Brisbane QLD 4001; Fax (02) 6881 1899 RPM: Andrea Ho Phone (07) 3377 5222 (Local Radio station Fax (07) 3377 5633 ABC Western Plains) Wagga Wagga State Director 100 Fitzmaurice Street Chris Wordsworth Lismore Wagga Wagga NSW 2650; 61 High Street Phone (02) 6923 4811 Brisbane (PO Box 908) Fax (02) 6923 4899 600 Coronation Drive Lismore NSW 2480; (Local Radio station Toowong QLD 4066; Phone (02) 6627 2011 ABC Riverina) GPO Box 9994 Fax (02) 6627 2099 RPM: Steven Spink Brisbane QLD 4001; (Local Radio station Phone (07) 3377 5222 ABC North Coast) Wollongong Fax (07) 3377 5265 RPM: Martin Corben Cnr Kembla and Market Streets (Local Radio station, (PO Box 973) 612 ABC Brisbane) Muswellbrook Wollongong East NSW 2520; Local Radio Manager QLD: (administered by Newcastle) Phone (02) 4224 5011 Michael McGowan Market Street Fax (02) 4224 5099 Muswellbrook NSW 2333; (Local Radio station Bundaberg Phone (02) 6542 2811 97.3 ABC Illawarra) 58 Woongarra Street Fax (02) 6542 2899 RPM: Peter Riley (PO Box 1152) (Local Radio station Bundaberg Qld 4670; ABC Upper Hunter) Northern Territory Phone (07) 4155 4911 1 Cavenagh Street Fax (07) 4155 4999 Newcastle Darwin NT 0800; (Local Radio station, Cnr Wood and Parry Streets GPO Box 9994 ABC Wide Bay) Newcastle West NSW 2309; Darwin NT 0801; RPM: Ross Peddlesden Phone (02) 4922 1200 Phone (08) 8943 3222 Fax (02) 4922 1222 Fax (08) 8943 3125 (Local Radio station Territory Director 1233 ABC Newcastle) Tony Bowden Manager: Mike McCluskey Appendices 194 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 26 - ABC Offices (continued) Cairns Sunshine Coast Mount Gambier Cnr Sheridan and Upward Street (administered by Gold Coast) Penola Road (PO Box 932) Shop 3A Dolphin Centre (PO Box 1448) Cairns QLD 4870; 122 Aerodrome Road Mt Gambier SA 5290; Phone (07) 4044 2011 (PO Box 1212) Phone (08) 8724 1011 Fax (07) 4044 2099 Maroochydore QLD 4558; Fax (08) 8724 1099 (Local Radio station, Phone (07) 5475 5000 (Local Radio station, ABC Far North) Fax (07) 5475 5099 ABC South East) RPM: Anna-Lise Murch (Local Radio station. RPM: Alan Richardson 90.3 Coast FM) Gladstone Port Augusta (administered by Rockhampton) Toowoomba (administered by Port Pirie) Dahl’s Building 297 Margaret Street Church Street 43 Tank Street (PO Box 358) (PO Box 2149) Gladstone QLD 4680; Toowoomba QLD 4350; Port Augusta SA 5700; Phone (07) 4976 4111 Phone (07) 4631 3811 Phone (08) 8642 2848 Fax (07) 4976 4199 Fax (07) 4631 3899 Fax (08) 8642 2838 (Local Radio station, (Local Radio station, (Local Radio station, ABC Capricornia) ABC Southern Queensland) 1485 Eyre Peninsula RPM: Steve McClelland and West Coast) Gold Coast Cnr Gold Coast Highway Townsville Port Lincoln and Francis Street 8-10 Wickham Street (administered by Port Pirie) (PO Box 217) (PO Box 694) 2/8 Eyre Street Mermaid Beach QLD 4218; Townsville QLD 4810; (PO Box 679) Phone (07) 5595 2917 Phone (07) 4722 3011 Port Lincoln SA 5606; Fax (07) 5595 2999 Fax (07) 4722 3099 Phone (08) 8683 2611 (Local Radio station, (Local Radio station, Fax (08) 8683 2699 91.7 Coast FM) 630 ABC North Queensland) (Local Radio station, Program Director: RPM: Theresa Rockley-Hogan 1485 Eyre Peninsula Susan McGrady and West Coast) South Australia RPM: Andrew Male Longreach 85 North East Road Duck Street Collinswood SA 5081; Port Pirie (PO Box 318) GPO Box 9994 85 Grey Street Longreach QLD 4730; Adelaide SA 5001; (PO Box 289) Phone (07) 4658 4011 Phone (08) 8343 4000 Port Pirie SA 5540; Fax (07) 4658 4099 Fax (08) 8343 4506 Phone (08) 8638 4811 (Local Radio station, State Director: Fax (08) 8638 4899 ABC Western Queensland) Sandra Winter-Dewhirst (Local Radio station, RPM: Tom Harwood 639 ABC North & West) Adelaide RPM: Andrew Male Mackay 85 North East Road 25 River Street Collinswood SA 5081; Renmark (PO Box 127) GPO Box 9994 Ral Ral Avenue Mackay QLD 4740; Adelaide SA 5001; (PO Box 20) Phone (07) 4957 1111 Phone (08) 8343 4000 Renmark SA 5341; Fax (07) 4957 1199 Fax (08) 8343 4402 Phone (08) 8586 1311 (Local Radio station, (Local Radio station, Fax (08) 8586 1399 ABC Tropical North) 891 Adelaide) (Local Radio station, RPM: Craig Widdowson Federal Head Local Radio: 1062 ABC Riverland) Michael Mason RPM: Bruce Mellett Mt Isa Local Radio Manager SA: 114 Camooweal Street Gail Bartel Tasmania Mt Isa QLD 4825; ABC Centre Phone (07) 4744 1311 Broken Hill Liverpool Street Fax (07) 4744 1399 (administered by ABC South (GPO Box 9994) (Local Radio station, Australia) Hobart TAS 7001; ABC North West Queensland) 454 Argent Street Phone (03) 6235 3333 RPM: Jacqui Donegan (PO Box 315) Fax: (03) 6235 3407 Broken Hill NSW 2880; State Director: Rob Batten Rockhampton Phone (08) 8082 4011 236 Quay Street Fax (08) 8082 4099 (PO Box 911) (Local Radio station, Rockhampton QLD 4700; 999 ABC Broken Hill) Phone (07) 4924 5711 RPM: Andrew V Schmidt Fax (07) 4924 5199 (Local Radio station, ABC Capricornia) RPM: Ross Quinn Appendices for the year ended 30 June 2004 195 ABC Annual Report Appendices

Appendix 26 - ABC Offices (continued) Hobart Ballarat Warrnambool ABC Centre 5 Dawson Street South (administered by Bendigo) Liverpool Street Ballarat VIC 3353; 166B Koroit Street (GPO Box 9994) PO Box 7 (PO Box 310) Hobart TAS 7001; Phone (03) 5320 1011 Warrnambool VIC 3280; Phone (03) 6235 3333 Fax (03) 5320 1099 Phone (03) 5560 3111 Fax (03) 6235 3220 RPM: Dominic Brine Fax (03) 5560 3199 (Local Radio station, (Local Radio station, 936 ABC Hobart) Bendigo ABC Western Victoria) Local Radio Manager TAS: 278 Napier Street Cath Hurley (PO Box 637) Wodonga Bendigo VIC 3550; 1 High Street Burnie Phone (03) 5440 1711 (PO Box 1063) (administered by Hobart) Fax (03) 5440 1799 Wodonga VIC 3690 81 Mount Street (Local Radio station, Phone (02) 6049 2011 (PO Box 533) ABC Central Victoria) Fax (02) 6049 2098 Burnie TAS 7320; RPM: Jonathon Ridnell (Local Radio station, Phone (03) 6430 1211 ABC Goulburn Murray) Fax (03) 6430 1299 Horsham RPM: Jonathon Wright (Local Radio station, (administered by Bendigo) ABC Northern Tasmania) Shop 3 Western Australia 148 Baillie Street 191 Adelaide Terrace Launceston (PO Box 506) Perth WA 6000; (administered by Hobart) Horsham VIC 3400; GPO Box 9994 45 Ann Street Phone (03) 5381 5311 Perth WA 6848; (PO Box 201) Fax (03) 5381 5399 Phone (08) 9220 2700 Launceston TAS 7250; (Local Radio station, Fax (08) 9220 2899 Phone (03) 6323 1011 ABC Western Victoria) State Director: Geoff Duncan Fax (03) 6323 1099 (Local Radio station, Mildura Perth ABC Northern Tasmania) 73A Pine Ave 191 Adelaide Terrace (PO Box 5051) Perth WA 6000; Victoria Mildura VIC 3502; GPO Box 9994 ABC Southbank Centre Phone (03) 5022 4511 Perth WA 6848; 120 Southbank Boulevard Fax (03) 5022 4599 Phone (08) 9220 2700 Southbank VIC 3006; (Local Radio station, Fax (08) 9220 2665 GPO Box 9994 ABC Mildura–Swan Hill) (Local Radio station, Melbourne VIC 3001; RPM: Victoria Adams 720 ABC Perth) Phone (03) 9626 1600 Local Radio Manager WA: Fax (03) 9524 2224 Morwell Steve Altham State Director: Murray Green (administered by Sale) 20 George Street Albany ABC Elsternwick Centre Morwell VIC 3840; 2 St Emilie Way 8 Gordon Street PO Box 1109 (PO Box 489) Elsternwick VIC 3185; Morwell Vic 3840 Albany WA 6330; (GPO Box 9994), Phone (03) 5135 2111 Phone (08) 9842 4011 Melbourne VIC 3001; Fax (03) 5135 2199 Fax (08) 9842 4099 Phone (03) 9524 2222 (Local Radio station, (Local Radio Station, Fax (03) 9524 2224 ABC Gippsland) ABC South Coast) RPM: John Cecil Melbourne Sale ABC Southbank Centre 340 York Street Broome 120 Southbank Boulevard (PO Box 330) 1/14 Napier Terrace Southbank VIC 3006; Sale VIC 3850; (PO Box 217) GPO Box 9994 Phone (03) 5143 5511 Broome WA 6725; Melbourne VIC 3001; Fax: (03) 5143 5599 Phone (08) 9191 3011 Phone (03) 9626 1500 (Local Radio station, ABC Fax (08) 9191 3099 Fax (03) 9626 1774 Gippsland) (Local Radio station, (Local Radio station, RPM: Mike Harris ABC Kimberley) 774 ABC Melbourne) RPM: Greg Hayes Local Radio Manager VIC: Shepparton Ian Mannix (administered by Wodonga) 265A Maude Street (PO Box 1922) Shepparton VIC 3630; Phone (03) 5820 4011 Fax (03) 5820 4099 (Local Radio Station, ABC Goulburn Murray) Appendices 196 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 26 - ABC Offices (continued) Bunbury Overseas Offices Moscow 72 Wittenoom Street Amman Kutuzovsky Prospekt (PO Box 242) PO Box 830256 Building 13, Apartment 113 Bunbury WA 6231; Amman Jordan; Moscow 121248 Russia; Phone (08) 9792 2711 Phone +962 6 461 6130 Phone +7095 974 8182 Fax (08) 9792 2799 Fax +962 6 461 6131 Fax +7095 974 8186 (Local Radio station, ABC South West) Auckland New Delhi RPM: Ron Tait Level 3 F-3/1 Vasant Vihar, First floor TVNZ New Delhi 110057 India; Esperance 100 Victoria St. West Phone +91 11 2615 4307 (administered by Kalgoorlie) Auckland New Zealand; Fax +91 11 614 2847 Port Authority Building Phone +64 9 916 7928 The Esplanade Fax +64 9 916 7778 New York Esperance WA 6450; 747 Third Avenue Phone (08) 9191 2011 Bangkok Suite 8C Fax (08) 9191 2099 518/5 Maneeya Centre New York NY 10017 USA; (Local Radio station, Penthouse, 17th floor Phone +1 212 813 2495 ABC Goldfields-Esperance) Ploenchit Road Fax +1 212 813 2497 Pathumwan District Geraldton Bangkok 10330 Thailand; Port Moresby 245 Marine Terrace Phone +66 2 652 0595 Airvos Avenue (PO Box 211) Fax +66 2 254 8336 GPO Box 779 Geraldton WA 6530; Port Moresby, Phone (08) 9923 4111 Beijing Papua New Guinea; Fax (08) 9923 4199 8-121 Qi Jia Yuan Phone +675 321 2666 (Local Radio station, Diplomatic Compound (321 2239) (321 2503) ABC Midwest & Wheatbelt) Chaoyang District Fax +675 321 2131 RPM: Natasha Harradine Beijing 100600 China; Phone +86 10 6532 6819 Tokyo Kalgoorlie Fax +86 10 6532 2514 NHK Hoso Centre Quartz Centre, Unit 3 2-2-1 Jinnan 353 Hannan Street Jakarta Shibuyaku Tokyo (PO Box 125) Level 16 Deutche Bank 150-8001 Japan; Kalgoorlie WA 6430; Jn Iman Bonjol 80 Phone +81 3 3469 8089 Phone (08) 9093 7011 Jakarta Pusat Indonesia; Fax +81 3 3468 8445 Fax (08) 9093 7099 Phone +62 21 316 2041 (Local Radio station, Fax +62 21 390 8124 Washington ABC Goldfields-Esperance) Suite 510 RPM: Irene Montefiore Jerusalem National Press Building 5th Floor 529 14th Street NW Karratha J.C.S. Building Washington DC 20045 USA; DeGrey Place 206 Jaffa Road Phone +1 202 466 8575 (PO Box 994) Jerusalem 91131 Israel; Fax +1 202 626 5188 Karratha WA 6714; Phone +972 2 537 3557 Phone (08) 9183 5011 Fax +972 2 537 3306 Fax (08) 9183 5099 (Local Radio station, Johannesburg ABC North West) 3rd Floor RPM: Helen Exten 1 Park Road Richmond Johannesburg Kununurra 2092 South Africa; (administered by Broome) Phone +27 11 726 8636 15 Sandalwood Street (726 8676) Kununurra WA 6743; Fax +27 11 726 8633 Phone (08) 9168 2773 Fax (08) 9168 4399 London (Local Radio station, 54 Portland Place ABC Kimberley) London W1B 1DY United Kingdom; Wagin Phone +44 20 7079 3200 (administered by Albany) Fax (Admin) 58 Tudhoe Street +44 20 7079 3250 Wagin WA 6315 Fax (News) Phone (08) 9861 3311 +44 20 7079 3252 Fax (08) 9861 3399 (Local Radio Station, 558 ABC Great Southern) Appendices for the year ended 30 June 2004 197 ABC Annual Report Appendices

Appendix 27 - ABC Shops Adelaide Cannington Erina Shop 310, Level 3 Shop 1016, Westfields Shop T253 The Myer Centre Shoppingtown Carousel The Parallel Mall Adelaide SA 5000; Cannington WA 6107; Erina Fair Phone (08) 8410 0567 Phone (08) 9451 6352 Erina NSW 2250; Fax (08) 8231 7539 Fax (08) 9451 7849 Phone (02) 4367 6892 Fax (02) 4367 0617 Bondi Carindale Shop 2002, Level 2 Shop 2063 Hobart Westfield Shoppingtown Westfield Carindale Shop 209B Bondi Junction NSW 2022; Carindale QLD 4152; Centrepoint Phone (02) 9386 5582 Phone (07) 3398 1606 70 Murray Street Fax (02) 9369 4357 Fax (07) 3324 9681 Hobart TAS 7000; Phone (03) 6236 9972 Booragoon Castle Hill Fax (03) 6234 1734 Shop 75, Garden City Shop 28, Castle Towers Shopping Centre Shopping Centre Hornsby Booragoon WA 6154; Castle Hill NSW 2154; Shop 3033/34 Phone (08) 9315 9289 Phone (02) 9899 3273 Westfield Shoppingtown Fax (08) 9315 2763 Fax (02) 9894 5425 Hornsby NSW 2077; Phone (02) 9482 3671 Brisbane Chadstone Fax (02) 9476 0098 Shop 240, Level 2 Shop B53, Lower Mall The Myer Centre Chadstone Shopping Centre Indooroopilly Brisbane QLD 4000; Chadstone VIC 3148; Shop 3017 Phone (07) 3377 5455 Phone (03) 9568 8245 Indooroopilly Shopping Centre Fax (07) 3211 1453 Fax (03) 9563 4802 Indooroopilly QLD 4068; Phone (07) 3878 9923 Broadbeach Chatswood Fax (07) 3878 3126 Shop 139A, Boston Way Shop 350, Level 3 Pacific Fair Shopping Centre Westfield Shoppingtown Knox City Broadbeach QLD 4218; Chatswood NSW 2067; Shop 3115 Phone (07) 5575 4231 Phone (02) 9904 8047 Knox Shopping Centre Fax (07) 5575 4706 Fax (02) 9413 4203 Wantirna South VIC 3152; Phone (03) 9800 4965 Brookvale Cheltenham Fax (03) 9837 5319 Shop 110, Level 1 Shop 3026 Warringah Mall Westfield Shoppingtown Loganholme Brookvale NSW 2100; Southlands Shop T72 Phone (02) 9905 3758 Cheltenham VIC 3192; Hyperdome Shopping Centre Fax (02) 9939 7834 Phone (03) 9583 5589 Loganholme QLD 4129; Fax (03) 9585 4601 Phone (07) 3806 5904 Burwood Fax (07) 3209 8951 Shop 204 Chermside Westfield Shoppingtown Shop 253 Macquarie Burwood NSW 2134; Westfield Shoppingtown Shop 417 Phone (02) 9744 5172 Chermside QLD 4032; Macquarie Shopping Centre Fax (02) 9715 2845 Phone (07) 3359 1378 North Ryde NSW 2113; Fax (07) 3359 1407 Phone (02) 9878 4253 Campbelltown Fax (02) 9878 8027 Shop U32 Darwin Macarthur Square Shop 245 Maribyrnong Campbelltown NSW 2560; Casuarina Square Shop 2072 Phone (02) 4626 8624 Casuarina NT 0810; Highpoint Shopping Centre Fax (02) 4620 5007 Phone (08) 8927 8788 Maribyrnong VIC 3032; Fax (08) 8928 0954 Phone (03) 9317 4652 Canberra Fax (03) 9317 5290 Shop CF12 Eastgardens Canberra Centre Shop 325 Melbourne Canberra ACT 2600; Westfield Shoppingtown Shop M01, Mezzanine Level Phone (02) 6247 2941 152 Bunnerong Road Melbourne GPO Fax (02) 6230 6478 Eastgardens NSW 2035; Cnr Elizabeth and Little Phone (02) 9349 3695 Bourke Streets Fax (02) 9349 7169 Melbourne, VIC 3000; Phone (03) 9662 4522 Fax (03) 9662 4402 Appendices 198 for the year ended 30 June 2004 ABC Annual Report Appendices

Appendix 27 - ABC Shops (continued) Miranda Order Centre Preston Shop 1087/88, Level 1 10 Lanceley Place Shop K28 Westfield Artarmon NSW 2064; Northlands Shopping Centre Miranda NSW 2228; Phone (02) 1300 360 111 Preston VIC 3072; Phone (02) 9524 4289 Fax (02) 1300 360 150 Phone (03) 9471 4863 Fax (02) 9542 8573 Fax (03) 9470 5672 Parramatta Modbury Shop 3038 Ringwood Shop 200 Westfield Shoppingtown Shop L60, Eastland Westfield Tea Tree Plaza Parramatta NSW 2150; Shopping Centre Modbury SA 5092; Phone (02) 9635 9922 Ringwood VIC 3134; Phone (08) 8396 0000 Fax (02) 9689 3421 Phone (03) 9879 5094 Fax (08) 8395 6645 Fax (03) 9847 0956 Penrith Morley Shop 37, Ground Level Sydney Shop 173 Penrith Plaza Shop 48, The Albert Walk The Galleria Morley Penrith NSW 2750; Queen Victoria Building Walter Road, Phone (02) 4721 8299 Sydney NSW 2000; Morley WA 6062; Fax (02) 4721 3613 Phone (02) 9286 3726 Phone (08) 9276 7673 Fax (02) 9262 7690 Fax (08) 9276 3086 Perth Shop 60, Gallery Level Ultimo Newcastle Carillon City Arcade The Foyer Shop 205, Charlestown Perth WA 6000; Ultimo Centre Shopping Square Phone (08) 9321 6852 700 Harris Street Charlestown NSW 2290; Fax (08) 9481 3123 Ultimo NSW 2007; Phone (02) 4943 9763 Phone (02) 8333 2055 Fax (02) 4920 9526 Fax (02) 9333 1240

Oaklands Park Shop 2047 Westfield Marion Oaklands Park SA 5046; Phone (08) 8298 6350 Fax (08) 8377 5253 Index 199 ABC Annual Report Appendices

Index In general, this index does not include topics listed in the Contents.

A contacts - 27-29, 34, 41, 85-6, 96, 166, 177 ABC Advisory Council - 13, 14, 32, 41, 96, 158, news and current affairs - 59 162, 166, 167-71 reach and share - 4, 12, 18-22, 40, 45, 49-53, 55, 57, 59, 63, 71-72, 96-8, 104-5 ABC Asia Pacific - 3, 4, 5, 6, 36, 38, 40, 62, 64-5, research - 14, 18-27, 32, 71-2, 84, 96-8, 101, 157 67, 76, 77, 80, 101, 109, 157, 163, 192 rural and regional - 15, 18-20, 23, 25, 41, 51, 55, 71, 96-8, 99, 104 ABC Board - 3, 10-11, 12-13, 14, 15, 28, 29, 32-6, trends - 18-20 37, 41, 73, 77, 78, 85, 86, 88, 91, 96, 101, 116, 131, 147, 158, 159, 162, 163, 166, 176, 177 audio streaming/on demand - 45, 46, 48, 106 Committees 13, 14, 32, 35, 37, 78, 101, 158, 159-60 Audit and Risk Committee - 32, 35, 101, 158, 159-60 ABC Charter - 2, 15, 24, 26, 27, 34, 40-1, 73, 101, 173, 202 Australian Broadcasting Authority (ABA) - 29, 34, 91, 177, 202 ABC Classic FM - 5, 6, 7, 18, 19, 22, 23, 44, 45-6, 48, 61, 89, 93, 105, 106, 160, 171, 178, 179, 190, 191 Australian content - 40, 45, 49, 54, 65, 66, 98-99, 105, 107 ABC Consumer Publishing - 73-4, 157, 160 Music - 4, 12, 22, 45-6, 99, 105-6

ABC Content Sales - 73, 74-5, 157 Australian National Audit Office (ANAO) - 13, 33, 34, 77, 116, 150, 159-60, 162 ABC NewsRadio - 5, 6, 7, 18, 19, 23, 45, 93, 98, 105, 106, 156, 168, 191 awards - 2, 3, 5, 16, 33, 40, 56, 57, 58, 68, 73, 74, 78, 81, 177-82 ABC Online - 2, 4, 5, 20-1, 23, 25, 28, 40, 55-7, 71-2, 98, 99, 104, 105, 109-10, 167, 169, 171, B 177, 179 balance - 2, 26-7, 27-9, 34, 41, 172, 174, 176

ABC Resource Hire - 66, 73, 75, 76 bias - 27-9, 34, 172-3, 176

ABC Retail - 73, 75-6, 157, 166 Board, see ABC Board

ABC Shops - 5, 40, 44, 75-6, 84, 128, 160, 197-8 Broadband - 20, 23, 55-7, 59, 61, 74, 80, 90, 98, 109, 110, 179 accommodation - 67-8, 78-80, 160, 165 C accountability - 2, 28, 32, 36, 60, 101, 159, 163 Canberra refurbishment - 3, 79-80, 87, 88, 89, 165 advertising and market research - 4, 163 Charter, see ABC Charter appropriation - 37-9, 41, 103, 121, 126, 129, 133, children’s (genre) - 5, 15, 16, 23, 40, 49-50, 54, 134, 136, 143, 145, 152 55, 70, 76, 98, 108, 109, 115, 129, 154-5, 156, 157, 174, 178, 179, 180 archives - 77, 78, 80, 90, 157, 169 Classic FM, see ABC Classic FM arts and culture (genre) - 5, 14, 26, 31, 45, 46, 49, 51-2, 53, 54, 55, 69-70, 108, 109, 154-5, 156, 170, Code of Practice - 13, 27, 29, 32, 175 33, 85, 158, 166, 172, 173-176, 177

Audience and Consumer Affairs - 27-8, 34, 85-6, comedy (genre) - 5, 23, 50-1, 54, 70, 76, 80, 99, 96, 157, 177 108, 110, 154-5, 156, 157, 174, 179, 180 audiences community - 2, 9, 12, 13, 14, 15, 22, 24-5, 27, 40, appreciation - 12, 24-27, 85, 44-5, 47, 48, 80, 84, 87, 97, 102, 105, 108, 110, 101, 105, 108, 110 112, 151, 166, 168 200 Index ABC Annual Report Appendices

Index (continued) complaints - 27-29, 34, 41, 81, 96, 102, 165, F 172-3, 176, 177, see also audiences factual (genre) - 5, 50, 54, 66, 70, 76, 98, 108, 154-5, 156, 157, 169, 174, 175 Complaints Review Executive (CRE) - 28-9, 34, 172 fraud control - 35, 116, 159, 160 consultants - 32, 133, 138, 159, 161 Freedom of Information (FOI) - 173, 176 co-productions/partnerships - 4, 23, 46, 47, 53, funding - 13, 15, 33, 37-8, 41, 44, 47, 53, 57, 59, 54, 57, 63, 78, 79, 84, 103, 122, 133, 160, 170, 62, 77, 79, 80, 85, 86, 96, 100, 102, 103, 134, 162 178, 179, 182 G Corporate Plan - 14, 15, 32-3, 40-1, 86, 96-103, governance - 2, 13, 15, 32-6, 41, 64, 84, 86, 101, 159, 162, 171 157, 160, 162 cross-media - 2, 47, 55-7, 70 Government and regulatory issues - 86, 91, 157, 163 D H dig - 5, 6, 23, 45, 48, 89, 105, 156, 170 high definition television (HDTV) - 3, 54, 68, 88-9 digital radio - 15, 23-4, 45, 89, 106 history (genre) - 5, 14, 50, 69-70, 156, 168, 170, 178 digital television - 5, 7, 15, 23, 45, 56, 88, 89, I 91, 92, 93, 100, 106, 112, 151, 183, 187 Independent Complaints Review Panel (ICRP) - 29, 34, 172-3, 176, 177 disability strategy - 164-6 Indigenous (genre) - 5, 53, 108, 109, 154-5, 156, distinctiveness - 40, 66, 98-101 168, 171, 174, 181 documentary (genre) - 3, 4, Indigenous employment - 81, 83, 102-3 14, 16, 47, 50, 51-2, 53, 54, 65, 69-70, 80, 108, 154-5, 170, 171, 173, 174, 175, 176, 177, 178, information technology (IT) - 35, 37, 90, 91, 157, 179, 180, 181 159, 160 drama (genre) - 2, 4, 5, 14, 49, 50, 54, 65, 66, 67, interactive television - 2, 5, 23, 55, 57, 59 69-70, 72, 76, 99, 105, 108, 115, 154-5, 156, 157, 168, 173, 174, 178, 179, 181, 182 international benchmarking - 34-5, 41, 103 E J Ecologically Sustainable Development (ESD) - 36, 167 K L Editorial Policies - 2, 13, 27, 28, 32, 33-4, 60, Legal Services - 80, 157 85, 158, 166, 172-3, 176 Local Radio - 4, 5, 7, 18-19, 20, 22, 44-8, 55, 57, education (genre) - 2, 3, 5, 15, 26, 40, 53, 54, 59, 61, 80, 91, 93, 97, 100, 105, 107, 110, 156, 55, 57, 63-4, 65, 67, 108, 109, 115, 129, 154-5, 157, 160, 167, 168, 169, 179, 171, 179, 180, 182, 156, 177, 179 187-8, 191, 192-6 efficiency - 15, 35, 36, 41, 103, 160 M Managing Director - 10, 12, 13, 29, 32, 36, 41, 87, election coverage - 22, 56, 57, 58, 61, 63, 109, 161 96, 118, 148, 149, 157, 158, 159, 163, 172, 192 entertainment (genre) - 3, 4, 6, 31, 49, 52-3, 54, 55, N 66, 69-70, 75, 108, 154-5, 156, 157, 177, 179, 202 National Interest Initiatives (NII) - 15, 37, 41, 44, 45, 59, 70, 77, 85 Index 201 ABC Annual Report Appendices

natural history and environment (genre) - 53, 108, Rights Management - 73, 77, 157 109, 154, 155 risk management - 101, 161-63 news and information (genre) - 23, 25, 174, 175 S news and current affairs (genre) - i-ii, 12, 16, 27, science and technology (genre) - 6, 14, 47, 50, 54, 28, 42, 56, 58, 59, 60, 61, 65, 66, 69, 80, 85, 160, 55, 71, 108, 109, 115, 154-5, 156, 179, 182 166, 169, 173, 174, 192 Service Commitment - 166, 176-7 NewsRadio, see ABC NewsRadio Short Message Service (SMS) - 5, 56-7, 75, 110, 168 O Occupational Health and Safety (OH&S) - 35, 91, sport (genre) - 6, 14, 28, 47, 53, 54, 55, 59, 60, 65, 153, 163, 164 67, 75, 80, 94, 108, 109, 110, 154-5, 156, 157, 175-6, 179, 180, 182 organisational capability - 41, 101 special events (genre) - 5, 46-7, 53, 54, 56, 94, 156 overseas travel - 82, 86, 153, 162 State and Territory Directors - 41, 82, 87, 157, 166 P performance management - 83, 102, 158, 165 staff profile - 166 planning - 15, 23, 32, 36, 65, 78, 81, 86, 94, 101, strategic support - 36, 86 157, 159, 161 structural change - 36, 66-7, 73, 76, 77, 68, 90 policy - 27, 32, 35-6, 81, 84-6, 101, 127, 129-32, 137-8, 146, 157, 162-5, 171, 176 Sydney production centre - 2, 3, 67-68, 78, 90, 167 production outside Sydney and Melbourne - 54 Symphony Orchestras - 113, 124, 134, 148-9, 150 production support - 66, 78 T training - 47, 59-60, 64, 81, 83, 90, 91, 102, 103, program hours transmitted - 154-5 150, 157, 161, 163-4, 165, Q transmission - 3, 5, 6, 7, 27, 37-8, 40, 45, 62, 65, 66, 68, 88, 89, 90, 91-3, 100-1, 106, 108, 110-12, R 122, 133, 134, 151, 154-5, 162 Radio Australia - 2-6, 36, 40, 42, 61-4, 101, 109, 153, 157, 160, 168, 182, 191-2 transmitters - 5, 6, 93, 110, 183-91

Radio National - 4-7, 11, 18-9, 44-7, 61, 91, 93, triple j - 5, 6, 7, 12, 18-19, 22, 45-6, 47, 48, 57, 61, 105-6, 109-10, 167-8, 171, 177-80, 182, 188, 191 69, 73, 74, 84, 93, 105-6, 110, 156, 179, 190, 191 reception - 28, 100, 111, 187, 191 U records management - 86, 161 V value for money - 15, 35, 41, 103, 160 recruitment - 81, 102, 161, 164-5 W relevance and appeal - 40, 96 workplace relations - 83, 157 religion and ethics (genre) - 6, 53, 108-9, 154-6 X reviews - Y external -13, 29, 33-5, 78, 80, 86, 129, 161-3, Z 172-3, 177, see also Australian National Audit Office internal - 14, 28-9, 32, 34-6, 60, 72, 77, 86, 101, 103, 111, 126, 158-60, 162, 168, 173 202 The ABC Charter ABC Annual Report Appendices

The ABC Charter

Section 6 of the Australian (iii) the responsibility of the Broadcasting Act 1983 Corporation as the provider of an (1) The functions of the Corporation are: independent national broadcasting (a) to provide within Australia innovative service to provide a balance and comprehensive broadcasting services between broadcasting programs of a high standard as part of the Australian of wide appeal and specialised broadcasting system consisting of broadcasting programs; national, commercial and community (iv) the multicultural character of the sectors and, without limiting the Australian community; and generality of the foregoing, to provide: (v) in connection with the provision (i) broadcasting programs that contribute of broadcasting programs of to a sense of national identity and an educational nature—the inform and entertain, and reflect the responsibilities of the States cultural diversity of, the Australian in relation to education; and community; (b) the Corporation shall take all such (ii) broadcasting programs of an measures, being measures consistent educational nature; with the obligations of the Corporation (b) to transmit to countries outside Australia under paragraph (a), as, in the opinion broadcasting programs of news, current of the Board, will be conducive to the affairs, entertainment and cultural full development by the Corporation enrichment that will: of suitable broadcasting programs. (i) encourage awareness of Australia and an international understanding (3) The functions of the Corporation under of Australian attitudes on world subsection (1) and the duties imposed affairs; and on the Corporation under subsection (2) (ii) enable Australian citizens living or constitute the Charter of the Corporation. travelling outside Australia to obtain information about Australian affairs (4) Nothing in this Section shall be taken to and Australian attitudes on world impose on the Corporation a duty that is affairs; and enforceable by proceedings in a court. (c) to encourage and promote the musical, dramatic and other performing arts in Australia.

(2) In the provision by the Corporation of its broadcasting services within Australia: (a) the Corporation shall take account of: (i) the broadcasting services provided by the commercial and community sectors of the Australian broadcasting system; (ii) the standards from time to time determined by the Australian Broadcasting Authority (ABA) in respect of broadcasting services; Designed and produced by United Notions used inthe printingprocess. auditing. Vegetable basedinkswhichare 100%free ofmineraloilsandvolatileorganiccompounds havebeen certification ofenvironmental managementsystemscoveringplanning, environmental performanceevaluation and well managedforests. Thispaperisproduced with allpr Printed onpapermanufactured inAustraliausingElementalChlorineFree (EFC)pulp sour ocesses adheringto theISO14001,aformalinternational ced from sustainable, ABC Ultimo Centre 700 Harris Street Ultimo 2007

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