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IBM Surepos ACE V7.3 and ACE EPS V7.3 Improve Customer Experience with Expanded In-Lane Services

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IBM Surepos ACE V7.3 and ACE EPS V7.3 Improve Customer Experience with Expanded In-Lane Services IBM Latin America Software Announcement LP11-0448, dated October 4, 2011 IBM SurePOS ACE V7.3 and ACE EPS V7.3 improve customer experience with expanded in-lane services Table of contents 1 Overview 5 Publications 2 Key prerequisites 6 Technical information 2 Planned availability date 10 Ordering information 2 Description 15 Terms and conditions 4 Statement of direction 17 Prices 4 Program number At a glance IBM® SurePOSTM Application Client/Server Environment (ACE) V7.3 and SurePOS ACE Electronic Payment Support (EPS) V7.3 for the point-of-sale (POS) 4690 Operating System deliver the following new features: • New GS1 DataBar Application Identifier (AI) Infrastructure • USB PIN pad support and improved software load times These offerings enable you to: • Drive revenue with in-lane lottery sales • Detect and reduce fraud with Fraudulent Paper Coupon support Overview The IBM SurePOS Application Client/Server Environment (ACE) POS application has a strong heritage of delivering the best possible checkout experience for supermarket, hypermarket, and chain drug shoppers -- even for the smartest shoppers. SurePOS ACE was the first POS application to offer high volume scanning, payment, and electronic marketing, among other checkout innovations. Features integrated with SurePOS ACE V7.3 now give retailers more power and functionality to deliver more compelling and profitable customer services; for example, in-lane Quick Pick Lottery sales, faster access to promotions and loyalty programs, fresh food identifiers and paper coupon validation. Offered at checkout, these services please customers, building incremental revenue for your stores and delivering a seamless, personalized experience that brings them back again and again. By using store technologies that have made IBM the leader in the retail industry, such as the rock-solid performance of IBM 4690 OS, the innovative IBM Store Integrator, and IBM Data Integration Facility framework, the next generation of SurePOS ACE continues the tradition of innovation and staying ahead of the curve, giving retailers the tools to satisfy customers' needs, streamline processes, and cut costs. IBM SurePOS ACE Electronic Payment Support (EPS) software offers standard electronic tender support, including support for prepaid gift and phone cards, enabling you to capture new revenue streams. You can set EPS software to automatically prompt customers who pay with check cards to enter a personal identification number (PIN); and SurePOS ACE software then processes the IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 1 transaction as a debit, which typically costs significantly less than a credit card payment. Increase manager productivity with a terminal monitor for viewing cashier actions on any active terminal. Selective item reporting allows you to build item lists quickly and create batches for updating prices. And an electronic journal feature lets you create summary reports from stored transaction logs. Key prerequisites For details, refer to the Technical information section. Planned availability date October 7, 2011 Description The powerful POS application combines checkout support, electronic marketing, data maintenance, account management, and other business processes in a versatile, cost-saving package. With the introduction of the IBM SurePOS ACE V7.3, retailers can now take advantage of GTECH Online lottery to transform the point of sale into a point of service. GTECH is an online lottery provider that provides integrated lottery sales with ACE so that Quick Pick Lottery tickets can be sold in the lane to drive additional lottery sales, resulting in increased revenue for the retailer. Also, with the introduction of a new operational feature such as GS1 AI (Application Identifiers) Infrastructure, retailers can implement new business practices to efficiently track and sell fresh foods and improved customer service. These new features are integrated with ACE to provide retailers with a new and powerful way to add promotions, drive revenue, and improve customer service. IBM SurePOS ACE V7.3 enhancements include: • New GS1 DataBar Application Identifiers (AI) Infrastructure SurePOS ACE V7.3 delivers the infrastructure for supporting GS1 DataBar fresh food identifiers to provide a more flexible way to sell perishable goods such as meat, poultry, seafood, deli, dairy, bakery, and produce. GS1 DataBar encodes brand identification and additional attribute information on fresh food products. This means consumer safety programs can be instituted at the register and on the consumer receipt. Additional benefits come from implementing GS1 DataBar, such as category management and reviews, measurement of promotions, reduced out of stocks, inventory control, and reduced shrinkage. Retailers will now be equipped to enhance current practices and solve tactical identification problems. More information on GS1's AI's and their implementations may be found at http://www.gs1.org • Recognition of GS1 Databars with Encoded Quantity Retailers can use ACE to recognize the Quantity Application Identifier (AI) 30 in GS1 Databar-scanned labels so that the quantity can be directly input from the label versus prompting the cashier. • Greater potential for increased revenue with in-lane lottery sales GTECH, which is currently the largest of the three online Lotto gaming providers, is authorized by state lottery commissions to sell Quick Pick wager lottery tickets at the POS and having the tickets printed on standard receipt printer paper. This enables a retailer to sell lottery tickets in the lane, making it easier for customers IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 2 to buy Quick Pick Lotto tickets; this can increase player loyalty, enhance the customer experience, and potentially increase Lotto sales, ultimately delivering incremental revenue. This in-lane solution promotes Lotto sales using existing store ACE/EPS system, with no additional equipment necessary in-lane. • USB PIN pad support and improved software load times ACE V7.3 now supports USB attached PIN pads and significantly faster download of PIN pad software updates. • Fraudulent Paper Coupon support to detect and reduce fraud To help reduce the risk of lost revenue due to fraudulent paper coupons, support has been added to ACE to detect and ID fraudulent paper coupons, notify the cashier, and prevent the coupon from being accepted in the transaction. Groups were created under personalization that enable a retailer to build tables that can support up to 540 fraudulent GS1 and 540 UPC coupons, and customize the message displayed to the operator when a fraudulent coupon is scanned. • Toolkit for WindowsTM 7 Retailers can leverage MicrosoftTM Windows 7 in XP Mode to develop custom extensions. • Ability to Scan Gift Card at Tender time To take advantage of the adoption of gift cards, retailers can now scan Blackhawk gift cards at tender time. • Display and storage of customer name when payment card is processed at PIN pad To help retailers with customer disputes, ACE can now store and display a customer's name to have a more complete view of the transaction history. This capability had formerly been available only when the card was processed using the POS MSR (magnetic stripe reader). • Automatic card selection To help improve the time to check out, the PIN pad recognizes card tender type when a card is swiped. • BIN Update Utility To improve operational efficiency the BIN utility was updated to add the ability to add, modify, delete, and update records and only send changed BINs with input files. • Linked Franking Format ID Configure different information to be printed on the customer receipt and document insert. • TeleCheck Electronic Conversion Prompt Electronic Check Conversion (ECC) prompt gives the customer the option to accept or reject the check conversion. • Alphanumeric Payment Authorization Code Alphanumeric characters are now supported when entering the payment authorization code. • Increased Precision on Percent-off Coupons Improvements to this feature increase the precision for percent-off coupons to allow more accuracy for coupons (for example, 1/3 off). • Tender Restriction Retailers now have the ability to select and restrict what tender types a customer can use to pay for certain items, such as lottery or gift cards. IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 3 Accessibility by people with disabilities A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at http://www.ibm.com/able/product_accessibility/index.html Statement of direction It is IBM's intent to provide the following enhancements by second quarter 2012: • Integration with Zave Networks to provide a 100% paperless digital promotion and coupon solution. IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver an material, code, or functionality. Information about potential future products may not
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