IBM Latin America Software Announcement LP11-0448, dated October 4, 2011
IBM SurePOS ACE V7.3 and ACE EPS V7.3 improve customer experience with expanded in-lane services
Table of contents 1 Overview 5 Publications 2 Key prerequisites 6 Technical information 2 Planned availability date 10 Ordering information 2 Description 15 Terms and conditions 4 Statement of direction 17 Prices 4 Program number
At a glance
IBM® SurePOSTM Application Client/Server Environment (ACE) V7.3 and SurePOS ACE Electronic Payment Support (EPS) V7.3 for the point-of-sale (POS) 4690 Operating System deliver the following new features:
• New GS1 DataBar Application Identifier (AI) Infrastructure • USB PIN pad support and improved software load times
These offerings enable you to:
• Drive revenue with in-lane lottery sales • Detect and reduce fraud with Fraudulent Paper Coupon support
Overview
The IBM SurePOS Application Client/Server Environment (ACE) POS application has a strong heritage of delivering the best possible checkout experience for supermarket, hypermarket, and chain drug shoppers -- even for the smartest shoppers. SurePOS ACE was the first POS application to offer high volume scanning, payment, and electronic marketing, among other checkout innovations.
Features integrated with SurePOS ACE V7.3 now give retailers more power and functionality to deliver more compelling and profitable customer services; for example, in-lane Quick Pick Lottery sales, faster access to promotions and loyalty programs, fresh food identifiers and paper coupon validation. Offered at checkout, these services please customers, building incremental revenue for your stores and delivering a seamless, personalized experience that brings them back again and again.
By using store technologies that have made IBM the leader in the retail industry, such as the rock-solid performance of IBM 4690 OS, the innovative IBM Store Integrator, and IBM Data Integration Facility framework, the next generation of SurePOS ACE continues the tradition of innovation and staying ahead of the curve, giving retailers the tools to satisfy customers' needs, streamline processes, and cut costs.
IBM SurePOS ACE Electronic Payment Support (EPS) software offers standard electronic tender support, including support for prepaid gift and phone cards, enabling you to capture new revenue streams. You can set EPS software to automatically prompt customers who pay with check cards to enter a personal identification number (PIN); and SurePOS ACE software then processes the
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 1 transaction as a debit, which typically costs significantly less than a credit card payment.
Increase manager productivity with a terminal monitor for viewing cashier actions on any active terminal. Selective item reporting allows you to build item lists quickly and create batches for updating prices. And an electronic journal feature lets you create summary reports from stored transaction logs.
Key prerequisites
For details, refer to the Technical information section.
Planned availability date
October 7, 2011
Description
The powerful POS application combines checkout support, electronic marketing, data maintenance, account management, and other business processes in a versatile, cost-saving package. With the introduction of the IBM SurePOS ACE V7.3, retailers can now take advantage of GTECH Online lottery to transform the point of sale into a point of service. GTECH is an online lottery provider that provides integrated lottery sales with ACE so that Quick Pick Lottery tickets can be sold in the lane to drive additional lottery sales, resulting in increased revenue for the retailer.
Also, with the introduction of a new operational feature such as GS1 AI (Application Identifiers) Infrastructure, retailers can implement new business practices to efficiently track and sell fresh foods and improved customer service. These new features are integrated with ACE to provide retailers with a new and powerful way to add promotions, drive revenue, and improve customer service.
IBM SurePOS ACE V7.3 enhancements include:
• New GS1 DataBar Application Identifiers (AI) Infrastructure SurePOS ACE V7.3 delivers the infrastructure for supporting GS1 DataBar fresh food identifiers to provide a more flexible way to sell perishable goods such as meat, poultry, seafood, deli, dairy, bakery, and produce. GS1 DataBar encodes brand identification and additional attribute information on fresh food products. This means consumer safety programs can be instituted at the register and on the consumer receipt. Additional benefits come from implementing GS1 DataBar, such as category management and reviews, measurement of promotions, reduced out of stocks, inventory control, and reduced shrinkage.
Retailers will now be equipped to enhance current practices and solve tactical identification problems. More information on GS1's AI's and their implementations may be found at
http://www.gs1.org • Recognition of GS1 Databars with Encoded Quantity Retailers can use ACE to recognize the Quantity Application Identifier (AI) 30 in GS1 Databar-scanned labels so that the quantity can be directly input from the label versus prompting the cashier. • Greater potential for increased revenue with in-lane lottery sales GTECH, which is currently the largest of the three online Lotto gaming providers, is authorized by state lottery commissions to sell Quick Pick wager lottery tickets at the POS and having the tickets printed on standard receipt printer paper. This enables a retailer to sell lottery tickets in the lane, making it easier for customers
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 2 to buy Quick Pick Lotto tickets; this can increase player loyalty, enhance the customer experience, and potentially increase Lotto sales, ultimately delivering incremental revenue.
This in-lane solution promotes Lotto sales using existing store ACE/EPS system, with no additional equipment necessary in-lane. • USB PIN pad support and improved software load times ACE V7.3 now supports USB attached PIN pads and significantly faster download of PIN pad software updates. • Fraudulent Paper Coupon support to detect and reduce fraud To help reduce the risk of lost revenue due to fraudulent paper coupons, support has been added to ACE to detect and ID fraudulent paper coupons, notify the cashier, and prevent the coupon from being accepted in the transaction.
Groups were created under personalization that enable a retailer to build tables that can support up to 540 fraudulent GS1 and 540 UPC coupons, and customize the message displayed to the operator when a fraudulent coupon is scanned.
• Toolkit for WindowsTM 7 Retailers can leverage MicrosoftTM Windows 7 in XP Mode to develop custom extensions. • Ability to Scan Gift Card at Tender time To take advantage of the adoption of gift cards, retailers can now scan Blackhawk gift cards at tender time. • Display and storage of customer name when payment card is processed at PIN pad To help retailers with customer disputes, ACE can now store and display a customer's name to have a more complete view of the transaction history. This capability had formerly been available only when the card was processed using the POS MSR (magnetic stripe reader). • Automatic card selection To help improve the time to check out, the PIN pad recognizes card tender type when a card is swiped. • BIN Update Utility To improve operational efficiency the BIN utility was updated to add the ability to add, modify, delete, and update records and only send changed BINs with input files. • Linked Franking Format ID Configure different information to be printed on the customer receipt and document insert. • TeleCheck Electronic Conversion Prompt Electronic Check Conversion (ECC) prompt gives the customer the option to accept or reject the check conversion. • Alphanumeric Payment Authorization Code Alphanumeric characters are now supported when entering the payment authorization code. • Increased Precision on Percent-off Coupons Improvements to this feature increase the precision for percent-off coupons to allow more accuracy for coupons (for example, 1/3 off). • Tender Restriction Retailers now have the ability to select and restrict what tender types a customer can use to pay for certain items, such as lottery or gift cards.
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 3 Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
http://www.ibm.com/able/product_accessibility/index.html
Statement of direction
It is IBM's intent to provide the following enhancements by second quarter 2012:
• Integration with Zave Networks to provide a 100% paperless digital promotion and coupon solution.
IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver an material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
Reference information
Refer to Software Announcement 209-188, dated June 16, 2009.
Availability of national languages
Description Feature Number Availability Date Countries
5639-BA1
SurePOS ACE V7.3 5809 October 7, 2011 Spanish
Program number
Program Program number VRM name
5639-BA1 7.3.0 SurePOS ACE V7.3
Product identification number
Maintenance Maintenance Program PID number 1 year PID number 3 year PID number
5639-BA1 5697-N81 1yr Reg/Ren 5697-N83 3yr Reg 5697-N82 1yr AftLic 5697-N84 3yr Ren 5697-N85 3yr AftLic
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 4 Education support
The following self-study IBM SurePOS ACE V7.3 sales education offering is available for IBM and IBM Business Partner personnel.
Course name Course number Class style
IBM SurePOS ACE for 4690 OS, V7 RE2500S Self study
The following self-study IBM SurePOS ACE V7.3 technical education offerings are available for IBM, IBM Business Partner, and customer personnel.
Course name Course number Class style
IBM SurePOS ACE V7 Planning RE2115 Self study IBM SurePOS ACE V7 Loyalty RE2160 Self study IBM SurePOS ACE V7 Programming RE2215 Self study IBM SurePOS ACE - What you should know about ACE Version 7.3 RE2116 Self study
Courses RE2115, RE2160, and RE2215 will be updated for V7.3 functions. Students who have previously completed the V7 courses should take RE2116 to learn what is new in V7.3. If you are taking ACE education for the first time, you should take the three V7 courses instead. For course descriptions, or to enroll for these and other Retail Store Solutions Education courses, IBM, IBM Business Partner, and customer personnel should visit the following websites:
• IBM customers http://www.ibm.com/services/weblectures/retailed • IBM Business Partners http://www.ibm.com/services/weblectures/dlv/systems • IBM employees http://lt.be.ibm.com/smartzone
For questions about our education offerings contact:
Offering Information
Product information is available via the Offering Information website
http://www.ibm.com/common/ssi
Publications
One copy of the following publications are shipped with the basic machine-readable material for the product indicated:
ACE 5639-BA1
• Borland Turbo Vision for DOS Programmer's Guide (GK2T-0554) on a separate CD-ROM • Rogue Wave Introduction and Reference Manual Tools h.++ (GK2T-0555) CD- ROM • IBM International Agreement for Acquisition of Software Maintenance (Z125-6011)
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 5 • License Information (LI) for ACE (GC23-8602 in hardcopy form) • License Information (LI) for ACE source (GC31-5676) • IBM International Program License Agreement (Z125-3301)
Technical information
Specified operating environment
Hardware requirements For additional technical information, visit the following website, and select "Products"
http://www.ibm.com/solutions/retail/store/
4690 OS V5.2 Classic - minimum requirements
Terminal (Proc/RAM) Controller (Proc/RAM)
No SI 300 MHz/32MB 300 MHz/64 MB
SI GUI Single GUI 500 MHz/128 MB -500 MHz/256 MB1 Dual GUI -850 MHz/256 MB1
SI non-GUI 500 MHz/256 MB 500 MHz/128 MB
4690 OS V6.2 Classic - minimum requirements
Terminal (Proc/RAM) Controller (Proc/RAM)
No SI 300 MHz/32MB 1.8 GHz/256 MB
SI GUI Single GUI 1.8 GHz/256 MB -500 MHz/256 MB1 Dual GUI -850 MHz/256 MB1
SI non-GUI 500 MHz/256 MB 1.8 GHz/256 MB
1 If you are using SI GUI V3.3 with the new Silver Theme Lite, the minimum RAM requirement for a 4690 Classic Terminal is 256 MB. If you are using Silver Theme, the minimum RAM requirement for a 4690 Classic Terminal will increase to 512 MB to accommodate the memory required by the higher resolution Silver Theme.
Silver Theme Lite uses the same GUI images with fewer colors and shades, less shadowing, and gradient of colors. The same vibrant icons are used for both the Silver Theme and Silver Theme Lite designs.
4690 OS V6.2 Enhanced - minimum requirements
Terminals - Any SurePOS 700 terminal supported by 4690 OS V6.2 Enh Controllers - Any Controller supported by 4690 OS V6.2 Enhanced
Terminal (RAM) Controller (RAM)
No SI 512 MB 512 MB 1 GB for 784 1 GB for C84
SI GUI 512 MB 512 MB 1 GB for 784 1 GB for C84
SI non-GUI 512 MB 512 MB 1 GB for 784 1 GB for C84
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 6 If you are using the pharmacy interface, the recommended controller is:
• IBM 4690 OS V5.2 Classic - 500 MHz processor and 128 MB memory • IBM 4690 OS V6.2 Classic - 1.8 GHz processor and 256 MB memory • IBM 4690 OS V6.2 Enhanced - Any controller supported by V6.2 Enhanced with 512 MB memory (1 GB memory for C84)
The following list is the POS I/O that is supported by ACE V7.3 and ACE/EPS V7.3 when attached to clients:
• 2 x 20 alphanumeric display • Full-screen video • IBM 4820 SurePointTM flat panel display (touch and nontouch) • Handheld scanner • Scanner/scale • Scale • Cash drawer (dual support) • Coin dispenser • 50-key POS keyboard • Alphanumeric POS keyboard • Matrix keyboard • Model 3 or Model 4 POS printers • IBM 4610 SureMarkTM printer Models T11, T12, T13, T14, T18, T19, 1NR, 2NR, and 2CR, also TM6 in native mode • Magnetic-ink character recognition (MICR) reader integrated in the printer • 1-track, 2-track, or 3-track keyboard magnetic stripe reader (MSR) • RS-232, RS-485, or USB2 attached PIN pad (requires SurePOS ACE/EPS): – Hypercomm L4100 – Hypercomm L4200 – Hypercomm L4250 – Ingenico eN-Crypt 2100 model CM2120 – Ingenico eN-Touch 1000 with signature capture – Ingenico i6550 – Ingenico i6770 – VeriFone MX830, which includes signature capture and can include either a Smart Card reader, an RFID reader, or both – VeriFone MX850, which includes signature capture and can include either a Smart Card reader, an RFID reader, or both – VeriFone MX860, which includes signature capture and can include either a Smart Card reader, an RFID reader, or both – VeriFone MX870, which includes signature capture and can include either a Smart Card reader, an RFID reader, or both – VeriFone Omni 7000 with signature capture and can include a Smart Card reader – VeriFone Omni 7100 with signature capture
2 USB-attached PIN pads are VeriFone MX-series on 4690 OS Enhanced Mode terminals only. • IBM touch displays • Programmable power
The SurePOS ACE Developmental Toolkit requires the following minimum hardware:
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 7 • 1 GHz processor (1.6 GHz processor recommended for Windows 7) • 256 MB of RAM (512 MB is recommended pre-Windows 7, and a 4 GB RAM is recommended for Windows 7) • 6 GB free hard disk space • SVGA-class display
Off-the-shelf tools, often used in a Microsoft Windows environment, may cause additional requirements.
For 4690 OS V6.2 hardware requirements information, refer to Software Announcement LP10-0158, dated April 13, 2010.
Software requirements SurePOS ACE requires one of the following:
• 4690 OS V5.2 0B10, or later • 4690 OS V6.2 0BG0, or later
The software prerequisites that are optional are as follows:
• The Store Integrator Graphical User Interface (SI GUI) is a feature under the IBM Store Integrator V3.3 (5639-P71), which is a separately orderable product; the SI GUI can be ordered by using this product number when using ACE V7.3. For more details on SI GUI, refer to Software Announcement LP11-0445, dated October 04, 2011
The SI GUI is written in JavaTM and runs in the JVM (Java Virtual Machine) of the 4690 OS. This GUI allows graphics and touch capability to be added at the terminal on top of an existing POS application, such as ACE.
The SI GUI is a comprehensive set of Java components that enable rapid development of touch-based applications. Through an XML-based configuration facility, SI GUI allows nonprogramming skilled personnel to easily customize and maintain touch screens that interact with the application. Through the JVM capability, customers using 4690 OS now have a method to turn their ACE application into a touch solution with little or no changes to the base code, ideally protecting their investment.
The SurePOS ACE Toolkit requires:
• Microsoft Windows 2000, or Windows XP, or Windows 7 (in XP mode) • IBM VisualAge® V3.6 C++ (VA C++) compiler This toolkit helps developers and Business Partners extend the ACE application including rebuilding executables with third-party applications. The development toolkit supports both controller and terminal code. For more details on the Toolkit, refer to the SurePOS ACE Programming Reference.
For information on obtaining a copy of this compiler use Knowledgebase Search on the following website and search on VA C++
http://www.ibm.com/industries/retail/store/support • Opus Make file processor • Object REXX for building an installation package
SurePOS ACE Source can be viewed with a text editor.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter.
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 8 Documentation and other program content may be supplied only in the English language.
Compatibility SurePOS ACE for 4690 OS is a prerequisite of SurePOS ACE Electronic Payment Support, available as 5639-BA2. The version/release level of ACE and ACE EPS must match; that is, ACE V7.3 can be used only with ACE EPS V7.3.
Limitations ACE V7.3 does not support the following when running as a 4690 Client:
• A RS-232 serial attached scanner or scale • A RS-232 serial attached scale • A RS-232 serial attached POS printer
ACE V7.3 no longer supports the following PIN pads:
• VeriFone Everest • VeriFone Everest Plus
ACE V7.3 no longer supports Pay By Touch tenders.
Planning information
Packaging SurePOS ACE for 4690 OS (5639-BA1) program package is distributed in two packages (media feature 5819 English or 5809 Spanish) with the following (Note the invoice can be used as a Proof of Entitlement (PoE)):
• One CD-ROM for SurePOS ACE V7.3 (LCD7-3441 English) or one CD-ROM for SurePOS ACE V7.3 (LCD7-3444 Spanish) • One CD-ROM with Toolkit for ACE (LCD7-3442) • IBM International Program License Agreement (Z125-3301) • IBM International Agreement for Acquisition of Software Maintenance (Z125-6011) • One CD-ROM with Borland Turbo Vision for DOS documentation (GK2T-0554) • One CD-ROM with Rogue Wave Intro and Ref documentation (GK2T-0555) • License Information (LI) for ACE (GC23-8602, in hardcopy form)
The SurePOS ACE Source (5639-BA1) program package is distributed in one package (media feature number 5829) with the following:
• One CD-ROM with ACE source code (LCD7-3443) • IBM International Program License Agreement (Z125-3301) • IBM International Agreement for Acquisition of Software Maintenance (Z125-6011) • License Information (LI) for ACE source (GC31-5676)
Security, auditability, and control
The announced programs use the security and auditability features of the IBM 4690 OS and the predecessor IBM 4680-4690 Supermarket Application.
The security and auditability feature of the IBM 4690 OS includes:
• Authorization services (password) for each user protecting from unauthorized access, which may be specified by the user during configuration.
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 9 The security and auditability features brought forward from the IBM 4680-4690 Supermarket Application includes:
• Operator authorization and control are managed by various controller and terminal functions. • Unique functions can be limited to specific terminals. • Certain significant events are logged for audit purposes.
For added security, SurePOS ACE for 4690 OS also provides password expiration and complex password support. The password can be set by the retailers to expire in an amount of time determined by the user. The options included in this product can also help retailers address the PCI DSS (Payment Card Industry - Data Security Standard) requirements.
The IBM SurePOS ACE Payment Card Industry (PCI) Payment Application - Data Security Standard (PA-DSS) Implementation Guide is available online at
http://www.ibm.com/solutions/retail/store/support
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Ordering information
Charge metric IBM SurePOS Application Client/Server Environment for 4690 OS for V7.3 and SurePOS ACE/EPS V7.3 are products that have four charge units: Network Provider, controller, terminal, and per copy.
Program name PID number Charge metric
SurePOS ACE V7.3 5639-BA1 Per controller (server or virtual server) SurePOS ACE V7.3 5639-BA1 Per terminal (client device) SurePOS ACE V7.3 5639-BA1 Per copy (for source code) SurePOS ACE/EPS V7.3 5639-BA2 Per Network Provider (Per Store) SurePOS ACE/EPS V7.3 5639-BA2 Per terminal (client device) SurePOS ACE/EPS V7.3 5639-BA2 Per copy (for source code)
The products are licensed per controller (server or virtual server and per terminal (client device) in a store or per store with the first year of support included. There is a media feature number if media is desired.
SurePOS ACE and SurePOS ACE/EPS 1-year or 3-year Reg/Renewal and After License options are the support offerings, which have the same structure as the product with a controller and terminal or per-store charge.
Server (Controller)
Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or Client Devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. For the purpose of server-based licensing, licensee must obtain entitlements for each server that is made available to the program, regardless of the number of processor cores and partitions in the server or the number of copies of the program on the server.
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 10 Notes:
• Some programs may require licenses for the program and what is being managed. In that case, the following applies. In addition to the entitlements required for the program directly, licensee must obtain entitlements for this program sufficient to cover the servers managed by the program. • Some programs may be licensed on a managed basis only. In that case, the following applies. Instead of the entitlements required for the program directly, licensee must obtain entitlements for this program sufficient to cover the servers managed by program.
Virtual Server
Virtual Server is a unit of measure by which the Program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. A virtual server is either a virtual computer created by partitioning the resources available to a physical server or an unpartitioned physical server. Licensee must obtain Virtual Server entitlements for each virtual server made available to the program, regardless of the number of processor cores in the virtual server or the number of copies of the program on the virtual server.
Store (Network Provider)
Store is a unit of measure by which the program can be licensed. For programs licensed in a web commerce environment, a store is a web enabled mercantile establishment deployed and accessible to customers through the web storefront and to administrators through the program. For programs licensed in a physical retail setting, a store is each physical mercantile establishment where goods and services are offered for sale. Licensee must obtain an entitlement for every store where the program is installed.
Client Device (Terminal)
Client Device is a unit of measure by which the program can be licensed. A Client Device is a single-user computing device or special-purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to, actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistants, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device that runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed.
Retail Store Solutions - Product offering
Basic License: To order a base license, specify program number 5639-BA1 for ACE and/or 5639-BA2 for ACE EPS, and the appropriate distribution medium feature number. The registration feature number for the 1 year or 3 year Software Maintenance product must be ordered when ordering the base license.
Those users current on the SWM for previous versions, can obtain V7.3 without cost, by ordering 5639-BA1 and specifying the media code only.
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 11 Retail Store Solutions - Support offering
All entitled software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at
http://techsupport.services.ibm.com
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
In an effort to provide additional detail to clients, below is more information regarding the Software Maintenance offering for SurePOS ACE V7.3.
This offering provides access to the customer support website, voice access to personnel, support for configuration and installation questions, maximum two- hour initial response during prime shift and four hours during off shift (off shift is defined as the hours outside of prime shift), and 24 x 7 coverage for "store down" situations.
• Technical support provides assistance electronically or by telephone during prime shift. Prime shift means 8:00 am to 5:00 pm in the local time zone where service is available Monday through Friday (excluding national holidays). This support: – Determines problem cause for configuration, installation, and defect-type problems – Identifies the source of the problem for unmodified SurePOS ACE V7.3 code using problem analysis – Provides information for existing code corrections, restrictions, or known bypasses for reported problems – Provides circumventions (when available) – Supplies a reasonable amount of assistance for product interpretation and understanding • Program Temporary Fixes (PTFs) provide maintenance for various fixes of the base product and releases, documentation, and online updates. • SurePOS ACE V7.3 updates include improvements, extensions, and other changes to SurePOS ACE V7 programs which IBM determines to be logical improvements, upgrades, versions, or new releases.
To order support, specify program number 5697-N81 for 1-year support or 5697- N83 3-year and the appropriate registration feature number. Support for the first year, even though there is no charge, must be ordered using the registration feature number. If SW Maintenance has expired, then customers wishing to reinstate their SW Maintenance must order the After License product number.
The following are orderable:
• Media - These are the physical media, such as CD-ROMs, that deliver the product code.
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 12 • License and Software Maintenance 1-year and 3-year Registration - This is the product authorization with maintenance to the first or third anniversary date. There is no charge for the first year. • Software Maintenance 1-year and 3-year Renewal to Anniversary Date - This is the maintenance renewal for one year or three years, which applies when a customer renews their existing coverage period prior to the anniversary date on which it expires. • Software Maintenance after License to Anniversary Date - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
When support is purchased, it must be ordered for every installed license of this product. The quantity of the billable feature numbers for support must be equal to the quantity of the billable feature numbers for the product license. Support is not transferable among products.
One- Time Charge Medium Program Feature Feature Description Number Number Number Medium
SurePOS ACE V7.3 (English) 5639-BA1 5819 CD-ROM Per Terml w/1Yr SW Maint U8PUC1 Per Cntrl w/1Yr SW Maint U8PVC1 Source code feature Per Copy w/1yr SW Maint U8PWC1 5829 CD-ROM
SurePOS ACE V7.3 (Spanish) 5639-BA1 5809 CD-ROM Per Terml w/1Yr SW Maint U8PUC1 Per Cntrl w/1Yr SW Maint U8PVC1
Upgrades
One- Time Charge Medium Program Feature Feature Description Number Number Number Medium
Supermarket(5696-536)-ACE V7.3 (Eng) 5639-BA1 5819 CD-ROM Per Terml w/1Yr SW Maint XYC7C1 Per Cntrl w/1Yr SW Maint XYD0C1 Source code feature Per Copy w/1yr SW Maint XYD3C1 5829 CD-ROM
Supermarket(5696-536)-ACE V7.3 (Spa) 5639-BA1 5809 CD-ROM Per Terml w/1Yr SW Maint XYC7C1 Per Cntrl w/1Yr SW Maint XYD0C1
GSA(5696-546)- ACE V7.3 (English) 5639-BA1 5819 CD-ROM Per Terml w/1Yr SW Maint XYC8C1 Per Cntrl w/1Yr SW Maint XYD1C1 Source code feature Per Copy w/1yr SW Maint XYD4C1 5829 CD-ROM
GSA(5696-546)- ACE V7.3 (Spanish) 5639-BA1 5809 CD-ROM Per Terml w/1Yr SW Maint XYC8C1 Per Cntrl w/1Yr SW Maint XYD1C1
Customization options for 5639-BA1
Select the appropriate feature numbers to customize your order with the delivery options desired. These features can be specified on the initial order.
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 13 Initial shipments
Feature Description
3444 Serial Number Only (suppresses shipment of media and documentation)
3470 Initial/MES Ship media only
3471 Initial/MES Ship publications only
Customization options for 5639-BA2
Select the appropriate feature numbers to customize your order with the delivery options desired. These features can be specified on the initial order.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
You may elect to extend coverage for a total of three years from date of acquisition. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.
Program name: SurePOS ACE SWM 1 Year Reg/Renewal Maintenance IASP PID: 1 Year 5697-N81
Description Feature Number
Use: (to be ordered in quantity) Controller - SW Maintenance No Charge Registration Controller UBJYC2 - SW Maintenance 1 Year Renewal Controller UBJYC3 Terminal - SW Maintenance No Charge Registration Terminal UBJXC2 - SW Maintenance 1 Year Renewal Terminal UBJXC3 Source - SW Maintenance No Charge Registration Copy UBJZC2 - SW Maintenance 1 Year Renewal Copy UBJZC3
Program name: SurePOS ACE SWM 1 Year After License Maintenance IASP PID: 1 Year 5697-N82
Description Feature Number
Use: (to be ordered in quantity) Controller - SW Maintenance 1 Year After License Controller UBJ1C4 Terminal - SW Maintenance 1 Year After License Terminal UBJ0C4 Source - SW Maintenance 1 Year After License Copy UBJ2C4
Program name: SurePOS ACE SWM 3 Year Registration Maintenance IASP PID: 3 Year 5697-N83
Description Feature Number
Use: (to be ordered in quantity) Controller - SW Maintenance 3yr Registration Controller UBJ4C5 Terminal - SW Maintenance 3 yr Registration Terminal UBJ3C5 Source - SW Maintenance 3 yr Registration Copy UBJ5C5
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 14
Program name: SurePOS ACE SWM 3 Year Renewal Maintenance IASP PID: 3 Year 5697-N84
Description Feature Number
Use: (to be ordered in quantity) Controller - SW Maintenance 3 Year Renewal Controller UBJ7C6 Terminal - SW Maintenance 3 Year Renewal Terminal UBJ6C6 Source - SW Maintenance 3 Year Renewal Copy UBJ8C6
Program name: SurePOS ACE SWM 3 Year After License Maintenance IASP PID: 3 Year 5697-N85
Description Feature Number
Use: (to be ordered in quantity) Controller - SW Maintenance 3 Year After License Controller UBKAC7 Terminal - SW Maintenance 3 Year After License Terminal UBJ9C7 Source - SW Maintenance 3 Year After License Copy UBKBC7
Media Feature Number
Base ACE English 5819 Base ACE Spanish 5809 ACE Source 5829
Terms and conditions
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing IBM International Program License Agreement including the License Information document governs your use of the program.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
Updates and clarifications have been included in the Ordering Information section regarding the need for purchasing licenses for ACE when used in virtual sessions on controllers or terminals.
Agreement for Acquisition of Software Maintenance The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 15 acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number GC23-8602 for ACE and GC31-5676 for ACE Source.
The program's LI will be available for review on the IBM Software License Agreement website
http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies Yes
Limited warranty IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Money-back guarantee If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO) Yes. Contact your IBM representative.
IBM International Passport Advantage Agreement
Passport Advantage applies No
Usage restriction Yes
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 16 For additional information, refer to the License Information document that is available on the IBM Software License Agreement website
http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies Yes. All entitled software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at
http://www.ibm.com/support/handbook
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
System i Software Maintenance applies No
Variable charges apply No
Educational allowance available Yes. A 15% education allowance applies to qualified education institution customers.
Prices
For all local charges, contact your IBM representative.
Trademarks SurePOS, SurePoint and SureMark are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, VisualAge and Passport Advantage are registered trademarks of IBM Corporation in the United States, other countries, or both.
Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 17 announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at
http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
http://www.ibm.com/planetwide/
IBM Latin America Software Announcement LP11-0448 IBM is a registered trademark of International Business Machines Corporation 18