Suremark 4610 Printers: User's Guide for Models 2CR and 2NR Figures
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SureMark 4610 Printers User's Guide for Models 2CR and 2NR GA27-5003-01 SureMark 4610 Printers User's Guide for Models 2CR and 2NR GA27-5003-01 Note Before using this information and the product it supports, be sure to read IBM Safety Information—Read This First, GA27-4004, and the general information under Appendix C, “Notices,” on page 63. June 2010 This edition applies to IBM SureMark Printer Models 2CR and 2NR and to all subsequent releases and modifications until otherwise indicated in new editions. Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support/. Click Publications. A form for reader's comments is also provided at the back of this publication. If the form has been removed, address your comments to: IBM Corporation Retail Store Solutions Information Development Department ZBDA PO Box 12195 Research Triangle Park, North Carolina 27709 USA When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you. © Copyright IBM Corporation 2008, 2010. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Figures ............................v Tables ............................vii About this guide ........................ix Who should read this guide ....................ix How this guide is organized ....................ix Related publications .......................ix Publications accessibility ......................x Notices and statements used in this book ...............x Providing feedback ........................x Summary of changes ......................xi October 2011 ..........................xi June 2010 ...........................xi Chapter 1. Introducing the 4610 Models 2CR and 2NR .........1 Features and specifications .....................1 Communication and power .....................2 Locating the power button ....................5 Operating system requirements ...................5 RS-232 Printer ........................5 RS-485 Printer ........................6 USB Printer .........................8 Hardware requirements ......................8 Calling for service ........................9 Chapter 2. Installing the 4610 Models 2CR and 2NR ..........11 Before you begin ........................11 Verify your order .......................11 Understand your configuration ..................11 Installing the interface card ....................12 Installing the fillers .......................13 Chapter 3. Using and maintaining the 4610 .............15 Replenishing consumable supplies .................15 Loading and replacing the paper roll ................15 Loading large paper rolls ....................19 Replacing the ribbon ......................19 Inserting checks (Model 2CR only) .................22 Inserting documents from the side .................23 Retrieving printer statistics.....................24 Cleaning recommendations ....................25 Cleaning the MICR read head (Model 2CR only) ...........25 Cleaning the thermal printhead ..................27 Clearing jams in the check flipper area ................28 Chapter 4. Running tests and diagnostics ..............31 Testing the 4610 ........................31 Low paper sensing and calibration.................31 Firmware offline tests .....................33 Identifying the controls and indicators ................37 Understanding the Light-Path LEDs ................39 © Copyright IBM Corp. 2008, 2010 iii Troubleshooting ........................40 Chapter 5. Replacing printer components ..............43 Replacing the logic card .....................43 Replacing the interface card ....................44 Replacing the thermal printhead assembly ...............46 Replacing the ribbon door .....................47 Replacing the flipper door (document insert cover) ............47 Replacing the skirt cover .....................48 Replacing the flipper cartridge ...................49 Removing the paper-out sensor assembly ...............50 Appendix A. Product specifications ................53 Physical dimensions .......................53 Temperature and humidity limits ..................53 Printing width, speed, and acoustics .................54 Print measurements ......................54 Printer acoustics .......................56 Bar codes...........................56 Appendix B. Safety information ..................57 Appendix C. Notices ......................63 Electronic emission notices ....................65 Federal Communications Commission (FCC) statement .........65 European Union EMC Directive conformance statement .........65 Industry Canada Class A Emission Compliance statement ........66 Avis de conformité aux normes d'Industrie Canada ..........66 Germany ..........................66 Australia and New Zealand ...................66 Chinese Class A warning statement ................67 Japanese power line harmonics compliance statement .........67 Japanese Voluntary Control Council for Interference (VCCI) statement . 67 Korean communications statement ................67 Taiwanese Class A warning statement ...............68 Taiwan contact information ....................68 Cable ferrite requirement .....................68 Electrostatic Discharge (ESD) ...................68 Product Recycling and disposal ...................69 Trademarks ..........................70 Index ............................71 iv SureMark 4610 Printers: User's Guide for Models 2CR and 2NR Figures 1. IBM SureMark 4610 printer ...........................1 2. USB interface card ..............................3 3. RS-485 interface card .............................4 4. RS-232 interface card .............................4 5. Power button.................................5 6. Location of serial number ............................9 7. Installing the interface card ...........................12 8. Opening the paper door ............................16 9. Paper roll placement .............................17 10. Opening the ribbon cover............................20 11. Ribbon cartridge loading ............................21 12. Ribbon path around the printhead ........................22 13. Inserting checks ...............................23 14. Inserting documents from the side ........................23 15. Receipt showing usage statistics .........................24 16. Cleaning the MICR read head ..........................26 17. Cleaning the thermal printhead..........................27 18. Removing the flipper door (lower document insert cover) ................28 19. Lifting up on the thumb tab ...........................28 20. Removing the check flipper cartridge .......................29 21. Paper feed and document feed buttons ......................33 22. Pressing the power button ...........................33 23. Example of the offline selection main menu .....................34 24. Indicators and controls.............................38 25. Illustration of the diagnostic LEDs.........................39 26. Opening the paper door and ribbon door ......................43 27. Replacing the logic card ............................44 28. Replacing the interface card...........................45 29. Replacing the thermal printhead assembly .....................46 30. Removing the ribbon door ...........................47 31. Removing the flipper door ...........................48 32. Removing the skirt cover ............................49 33. Removing the flipper cartridge ..........................50 34. View with paper-out sensor assembly open .....................51 35. Removing the paper-out sensor assembly .....................51 36. SureMark 4610 Models 2CR and 2NR dimensions ..................53 37. Printable area of an inserted document (portrait) ...................55 38. Printable area of an inserted document (landscape) ..................55 © Copyright IBM Corp. 2008, 2010 v vi SureMark 4610 Printers: User's Guide for Models 2CR and 2NR Tables 1. Printer specifications ..............................2 2. Communication interface, rate and power source ...................3 3. Native Mode Support - RS-232 Printer .......................5 4. Native Mode Support - RS-485 Printer .......................6 5. Native Mode Support - USB Printer ........................8 6. Specifications of supported single and multi-part forms .................18 7. Supported flipping specifications .........................19 8. MCT load command settings for low-paper and critically low-paper amounts .........32 9. Summary of the offline test menu items ......................34 10. Paper supply LED Indicator ...........................38 11. Printer ready LED indicator ...........................38 12. Document presence LED indicator ........................39 13. Lightpath LED conditions ............................39 14. Troubleshooting ...............................40 15. Summary of dimensions ............................53 16. Station characteristics .............................54 17. Sound characteristics .............................56 © Copyright IBM Corp. 2008, 2010 vii viii SureMark 4610 Printers: User's Guide for Models 2CR and 2NR About this guide This guide contain information about installing, using, and maintaining the IBM® SureMark™ Models 2CR and 2NR printers. Who should read this guide This guide is intended for personnel who are installing and using the