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The Future of Government and Healthcare

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The Future of Government and Healthcare The Future of Government and Healthcare SURVEY REPORT 2019 Survey Partner TABLE OF CONTENTS 03 Survey Methodologies 05 Introduction and Respondents Profile 06 16 Key Findings Conclusion Appendix 1: 17 Appendix 2: 25 Survey Questions Participating Organisations 03 INTRODUCTION “By harnessing digital to build and deliver align more closely with the goals of the services, the government can transform the Transformation Strategy as a whole. In relationship between citizen and state.”¹ So particular, the focus is now moving away states the Government Transformation from transforming isolated transactions to Strategy 2017-2020. Yet this is by no means looking at end-to-end services as users an easy journey, as Ben Gummer, the then understand them, including learning to Minister for the Cabinet Office and drive or starting a business, in a bid to Paymaster General notes: design and deliver joined-up services. “Government is more complex and Organisations across the public sector are wide-reaching that ever before. There is no under pressure to adapt and transform with company on earth – even the largest these key areas in mind. With the rise of multinationals – which comes close to technologies such as cloud and automation, having to co-ordinate the array of essential and specific agendas and reports like the services and functions for millions of people NHS Five Year Forward view, adding more that a modern government provides.” fuel, it is vital organisations are able to keep up. Yet while opportunities and benefits are In 2016, a UN report into the development often clear and understood, challenges of e-government technologies ranked the such as security and data protection remain United Kingdom (UK) as the most digitally ever present, and strategies that don’t advanced government globally.² However, consider transformation at every level of the by 2018, the UK had dropped to the fourth organisation – often used as a short-term fix place. And, while this is still remarkable – can only have a detrimental effect. achievement, the need to keep pace with change and fully embrace the opportunities In our latest report, we partnered with digital can present remains ever present, so global technology leaders IBM to it is crucial the UK can keep up. understand the thoughts and attitudes of organisations across government and Recognising the need to change the way healthcare about the latest, emerging digital transformation is approached, the trends in technology. Focusing in particular Government Digital Service (GDS) on the progress of digital transformation, announced in September 2017 that they our study also examines issues including would be updating the Digital Service the recruitment and retention of vital digital Standard³, which was originally introduced skills, the issue of cloud adoption, and the in 2014. The Standard sets out the importance of cybersecurity. conditions all public facing services must meet to be deemed fit for public use and, as of the end of June 2019, will be updated to 04 ABOUT IBM “By harnessing digital to build and deliver align more closely with the goals of the services, the government can transform the Transformation Strategy as a whole. In IBM is a global cloud platform and cognitive solutions company, which has continually evolved relationship between citizen and state.”¹ So particular, the focus is now moving away over the past century to remain at the forefront of technological innovation. IBM is one of the states the Government Transformation from transforming isolated transactions to largest technology and consulting employers in the world, with more than 375,000 employees Strategy 2017-2020. Yet this is by no means looking at end-to-end services as users serving clients in 170 countries. IBM Research has defined the future of information technology an easy journey, as Ben Gummer, the then understand them, including learning to with more than 3,000 researchers in 12 labs located across six continents. Scientists from IBM Minister for the Cabinet Office and drive or starting a business, in a bid to Research have produced six Nobel Laureates. Our capabilities in data and analytics, cloud, Paymaster General notes: design and deliver joined-up services. mobile, social and security have helped the UK evolve to become one of the world’s most digitally advanced nations. This digital revolution empowers us and our clients to gather and “Government is more complex and Organisations across the public sector are analyse data in ways that have never been possible before; helping United Kingdom (UK) wide-reaching that ever before. There is no under pressure to adapt and transform with organisations unlock new insights and usher in a new era of cognitive business. company on earth – even the largest these key areas in mind. With the rise of multinationals – which comes close to technologies such as cloud and automation, For more than a century, IBM has reinvented itself again and again to help its clients move from having to co-ordinate the array of essential and specific agendas and reports like the one era to the next. Today, IBM is going through another such transition, as businesses truly services and functions for millions of people NHS Five Year Forward view, adding more become smarter. All companies need an enterprise strength cloud platform and they need AI that a modern government provides.” fuel, it is vital organisations are able to keep capable of understanding all their data. They need services grounded in their professions and up. Yet while opportunities and benefits are industries. And they need a technology infrastructure infused with intelligence, protected with In 2016, a UN report into the development often clear and understood, challenges advanced security and future proofed against the flow of new breakthroughs and risks. In short, of e-government technologies ranked the such as security and data protection remain they need today’s IBM. The IBM that means those businesses can be the disruptors, not the United Kingdom (UK) as the most digitally ever present, and strategies that don’t disrupted. IBM is an integral part of the UK economy and has had a presence in the UK for over advanced government globally.² However, consider transformation at every level of the 100 years, making us the longest serving IT company to the UK economy. by 2018, the UK had dropped to the fourth organisation – often used as a short-term fix place. And, while this is still remarkable – can only have a detrimental effect. IBM touches people’s lives in many different ways. The use of IBM technology in banking, achievement, the need to keep pace with finance, telecommunications and government is well known and underpins "UK plc". change and fully embrace the opportunities In our latest report, we partnered with digital can present remains ever present, so global technology leaders IBM to To learn more about our impact in the public sector please go to: it is crucial the UK can keep up. understand the thoughts and attitudes of https://www.ibm.com/uk-en/campaign/public-sector-client-examples organisations across government and Recognising the need to change the way healthcare about the latest, emerging https://tradeshift.com digital transformation is approached, the trends in technology. Focusing in particular Government Digital Service (GDS) on the progress of digital transformation, announced in September 2017 that they our study also examines issues including would be updating the Digital Service the recruitment and retention of vital digital Standard³, which was originally introduced skills, the issue of cloud adoption, and the in 2014. The Standard sets out the importance of cybersecurity. conditions all public facing services must meet to be deemed fit for public use and, as of the end of June 2019, will be updated to 1 .https://www.gov.uk/government/publications/government-transformation-strategy-2017-to-2020/government-transformation-strategy 2. https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2018 3. https://www.gov.uk/service-manual/service-standard 05 SURVEY METHODOLOGIES AND RESPONDENTS’ PROFILE This survey was conducted by iGov Survey Manager, Service Delivery, Strategy, in partnership with IBM. The project ran from Sustainability, Technical Services, and Thursday 14 March to Friday 12 April 2019. Transformation/Change Management. Survey respondents represented a broad 137 individuals took part in our survey, cross-section of roles across the public representing 122 unique organisations sector. This included: Administration, across central government, Business Development, Business non-departmental public bodies, local Management, Chief Executive/Deputy, government and the NHS. There was no Corporate Services, Customer Services, inducement to take part in the survey, and Digital, Efficiency, Engineer, Environment, IBM was not introduced as the survey Facilities & Estates, Finance Management, partner. General Manager, Human Resources, Information Governance, IT Management, IT The results displayed throughout this report Technical Lead, Marketing Communications, are based on those who fully completed the Operations, Organisational Planning, Payroll, questionnaire and are displayed as a Performance, Planning, Policy, percentage of this group, unless explicitly Procurement/Purchasing, Programme stated otherwise. Management, Project, Records Management, Regulatory, Security, Senior Sector breakdown 21% 37% Central Gov & NDPBs Local Gov Healthcare 42% 06 KEY FINDINGS 1. While it is encouraging to
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