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MARCH 2019 ﻳﻮﻟﻴﻮ 201٨ SHELL | | | THE POWER OF PERSEVERANCE AN INTERVIEW WITH BEN VAN BEURDEN ALSO IN THIS ISSUE... TOGETHER TOWARDS THE FUTURE Celebrating Qatarisation THE MAJLIS – CULTURES IN DIALOGUE Opening Ceremony and Gala Dinner ﺗﺎﺑﻌـــﻮﻧﺎ CONTENTS 04 MARCH 2019 FOREWORD 04 I am delighted to welcome you to the 14th to work for us. Qatarization is a business THE POWER OF edition of Shell World Qatar. imperative for Qatar Shell and a key lever in our aspiration to remain a partner of choice. PERSEVERANCE With a relentless commitment to Qatar We refreshed our recruitment strategy during National Vision 2030, the State of Qatar 2018 and the results have been outstanding. continues to make great strides in its Not only was it our best year in terms of development. Qatar Shell is privileged recruitment, we ended the year with 325 Qatari to be a partner on this journey. With the staff – the highest number ever in the history of 12 preparations for the World Cup in 2022 Qatar Shell. Our efforts on Qatarisation were progressing apace, we were hugely proud recognized by Qatar Petroleum at the Energy TOGETHER TOWARDS to witness Qatar lifting the Asian Cup after & Industry sector 18th Annual Qatarization their victory over Japan in the final. ceremony, where Qatar Shell was ranked in THE FUTURE the top 5 for all Qatarization award categories QATAR SHELL CELEBRATES QATARISATION 2018 was a busy and exciting year for & won the “Most improved in Qatarization DAY 2018 Qatar Shell. Pearl GTL delivered a solid award”. on plan operating performance and an 12 above-plan financial performance for the Underpinning all of the above are two key State of Qatar and Royal Dutch Shell, enablers, partnerships based on trust and while Qatargas 4 continues to provide outstanding people. All of the articles in this 16 outstanding and reliable production. Qatar magazine provide examples of this. Whether Shell Research and Technology Centre it is Qatar Shell and the College of the North THE MAJLIS – CULTURES (QSRTC) celebrated 10 years as an anchor Atlantic partnering to provide a STEM summer tenant of Qatar Science and Technology camp to students the TAFAWOQ Project IN DIALOGUE Park (QSTP) and we recently renewed our Management Academy, a partnership with OPENING CEREMONY AND GALA partnership agreement with them. You can Qatar Petroleum, or Koora Time, our partnership DINNER UNESCO HEADQUARTERS, PARIS read more about that later in the magazine. with Qatar Football Association to improve the health and well-being of young people, it is people and trust that is at the heart of all we do When I reflect back on what has been and aspire to do. a strong year, I appreciate that as an 22 organization we would not have been able 16 22 to deliver these achievements without the QATAR FOUNDATION full support of our contractor and supplier partners. Recognizing the importance of AND QATAR SHELL these relationships and the overarching SIGN CO-FUNDING AGREEMENT priority of safety, we brought together the FOR THE UNDERGRADUATE RESEARCH CEO’s of our main contractor partners and EXPERIENCE PROGRAM (UREP) jointly spent a full day discussing safety and our collective commitment to “I am Goal Zero” and how this would be translated into our day to day operations. 26 Under the Human Development Pillar of MSHEIREB MUSEUMS the Qatar National Vision, our greatest ANDREW FAULKNER SIGN AN AGREEMENT contribution continues to be the development Managing Director and Chairman of the many Qataris who have chosen of Qatar Shell Companies WITH QATAR SHELL 26 TO SPONSOR THE COMPANY HOUSE MUSEUM Unless otherwise specified, copyright in text, images and other information in Shell World magazine belongs to Qatar Shell Service Company W.L.L. or other companies. Permission is given to reproduce, store or transmit any part of this publication provided that the copyright of Shell International B.V. or such other Shell company is acknowledged. Yvonne Shaw This does not include the right to amend or modify text, images and/or other information and it does not extend to any material Managing Editor of which the copyright is identified as belonging to a third party (i.e. other than Shell International B.V. or other companies). [email protected] Authorisation to reproduce such third-party material must be obtained from the relevant copyright holders. [email protected] 02 | 03 EVENTS GALLERY ABDULHAMEED AL-JABER, VICE PRESIDENT MARKETING, CELEBRATING 5 YEARS OF SERVICE WITH QATAR SHELL QATAR FOUNDATION AND QATAR SHELL SIGN CO-FUNDING AGREEMENT FOR THE UNDERGRADUATE RESEARCH EXPERIENCE PROGRAMME ANDREW FAULKNER DELIVERING A LECTURE AT CARNEGIE MELLON UNIVERSITY DR. JAMAL AL-AMMARI – LONG SERVICE RECOGNITION QATAR PETROLEUM REFINERY TEAM VISITING PEARL GTL DAVID HONE – CHIEF CLIMATE CHANGE ADVISOR ON A RECENT VISIT TO DOHA ANDREW FAULKNER AND DR. IBRAHIM AT THE OPENING OF SUSTAINABILITY WEEK SHEIKH FAISAL BIN QASSIM AL-THANI HOSTS THANK YOU RECEPTION TO RECOGNIZE THE QATAR SHELL WOMEN’S NETWORK – LEADERSHIP CHANGE CULTURES IN DIALOGUE PARTNERSHIPS ISSUE 14 MARCH 2019 04 | 05 How do you view the geopolitical shifts taking gas production in Groningen, the Netherlands; Have those lessons served you well at Shell? place in the world? providing the energy products people need and want; and being a good corporate citizen. Yes, because the difference between success In 2018, we saw political, military, trade and and failure often comes down to whether you social tensions. This is, of course, very worrying. How will you know when you have restored are willing to keep trying, not be swayed. But you can also look at the facts… which paint trust? THE POWER OF a different picture. On the whole, the world has When I became head of our Chemicals never been as prosperous as it is today. The It’s a gut instinct. I feel an attack on Shell as an business in 2006 it was one of our worst- number of people dying because of conflict attack on my personal integrity. It’s something performing divisions. At the time, Shell was has never been as low. We are in a better I feel deeply, probably at least once a day. If making an average 7% return on investment place which shows that somehow society gets I can reduce that to once every other day, I’ll from chemicals. ExxonMobil was making 21%. PERSEVERANCE many things right. And it makes me hopeful that know that we are making progress. I set us the target of beating ExxonMobil. common sense will prevail. Of our three strategic ambitions – to become a Once we found the right way forward, we My biggest worry is that trust is being eroded world-class investment case, to thrive through the needed the willpower to keep going. It would In a wide-ranging interview – trust in governments, trust in companies, even transition to lower-carbon energy and to have a have been much easier to sell the business. We trust in the truth. Especially in the western world, strong societal licence to operate – I’m confident reduced operations in underperforming areas, five years after becoming CEO where some people feel left behind, and fear that we can achieve the first two. But I can’t see focused hard on costs and restructured many of or find they will have a worse life than their a sure path towards strengthening our societal our assets. Today, Chemicals is one of Shell’s of Shell, Ben van Beurden parents. That creates discontent. Without trust, licence to operate just yet. We need to change two growth priorities, which means that we common sense and cool heads may not prevail. people’s perceptions through better performance invest heavily in it, with great confidence in its We need to restore trust in governments and in and behaviours. And we need to have a better ability to produce strong cash flow and returns talks about climate change, companies. dialogue with civil society in some parts of the in the near future. world. his leadership style and Why is trust so important for Shell? The acquisition of BG in 2016 is another Deep down, I am an engineer who would like example. It was the biggest global energy deal Shell’s biggest ever financial We can see that trust in our company among to sketch out the problem and design a solution. in more than a decade, in one of our industry’s some parts of society is being eroded in I can’t do that in this case. worst downturns. That acquisition grew our countries like the UK, the Netherlands and the positions in liquefied natural gas (LNG) and transformation. USA. Some people are putting Shell under deep water and helped transform our financial pressure in ways that we think over-simplify the You talked in 2018 about your humble performance. issues. We are not always managing to have upbringing. How has this shaped your a proper dialogue with civil society, and that thinking today? Sometimes you have to say, “we need to do By Joanna Wrighton concerns me. this”, and then suddenly you find a way, or I grew up in a modest family in Roosendaal in other people find a way for you. and Rob van’t Wel I see three ways of restoring trust in Shell – the southern Netherlands. My father worked in getting the basics right, which means doing no a biscuit factory. He never knew his father, who It’s incredibly important that we set ambitious harm to people or the environment and dealing died just before he was born. My mother left goals for what we want to achieve as a with the problems of the past and present, like school at 12 years old to work in a chocolate company.

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