P.O. Box 1749 Halifax, Nova Scotia B3J 3A5 Canada Item No. 7 Halifax Regional Council July 18, 2017

TO: Mayor Savage and Members of Halifax Regional Council

Original Signed

SUBMITTED BY: Councillor Tim Outhit, Chair, Transportation Standing Committee

DATE: June 26, 2017

SUBJECT: Transit 2016/17 Fourth Quarter Key Performance Indicator Report

INFORMATION REPORT

ORIGIN

June 22, 2017 meeting of the Transportation Standing Committee, Item No 12.1.2.

LEGISLATIVE AUTHORITY

Transportation Standing Committee Terms of Reference section 6 (c) which states: “The Transportation Standing Committee shall promote and enable positive communication between communities, ridership, and the Council and Transit services to enable and support the Regional Transit service to the communities of the municipality”.

BACKGROUND

An information report dated May 30, 2017 and a staff presentation dated June 22, 2017 pertaining to the Fourth Quarter 2016/17 Halifax Transit Key Performance Indicators was before the Transportation Standing Committee for consideration at its meeting held on June 22, 2017.

For further information, please refer to the attached information report dated May 30, 2017 and staff presentation dated June 22, 2017.

Transit 2016/17 Fourth Quarter Key Performance Indicator Report Council Report - 2 - July 18, 2017

DISCUSSION

The Transportation Standing Committee reviewed the information report dated May 30, 2017and received a presentation from staff in relation to Halifax Transit’s Fourth Quarter 2016/17 Key Performance Indicators. The Transportation Standing Committee passed a motion to forward the May 30, 2017 Information Report and June 22, 2017 staff presentation to Halifax Regional Council as an information item.

FINANCIAL IMPLICATIONS

None identified.

COMMUNITY ENGAGEMENT

The Transportation Standing Committee meetings are open to public attendance, a live webcast is provided of the meeting, and members of the public are invited to address the Committee for up to five minutes at the end of each meeting during the Public Participation portion of the meeting. The agenda, reports, video, and minutes of the Transportation Standing Committee are posted on Halifax.ca.

ATTACHMENTS

1. Staff report dated May 30, 2017.

2. Staff presentation dated June 22, 2017.

A copy of this report can be obtained online at halifax.ca or by contacting the Office of the Municipal Clerk at 902.490.4210

Report Prepared by: Liam MacSween, Legislative Assistant, 902.490.6521

P.O. Box 1749 Halifax, Nova Scotia B3J 3A5 Canada Attachment 1 Transportation Standing Committee June 22, 2017

TO: Chair and Members of Transportation Standing Committee

ORIGINAL SIGNED SUBMITTED BY: Dave Reage, Director, Halifax Transit

DATE: May 30, 2017

SUBJECT: 2016/17 Q4 Halifax Transit KPI Report

INFORMATION REPORT

ORIGIN

This report originates from the following motion passed at the July 3, 2013 Transportation Standing Committee Meeting:

“That the Transportation Standing Committee receive a quarterly report and presentation regarding Metro Transit strategic planning and operations.”

LEGISLATIVE AUTHORITY

Section 4(a) of the Terms of Reference for the Transportation Standing Committee provides that the Transportation Standing Committee is responsible for “overseeing HRM’s Regional Transportation Objectives and Transportation outcome areas”.

BACKGROUND

Halifax Transit tracks several Key Performance Indicators on a monthly basis and annual basis. These include measures of revenue, ridership, customer service, service levels, and Access-A-Bus service details. Updates of ongoing projects are also provided through this report.

Service quality measures such as on time performance and reliability are generally measured and reported; however, while we transition to the new AVL+ technology and work through the new reporting process, these measures will be unavailable.

Automatic Passenger Counter (APC) data collected during the fall of 2016 has been used this year to report annual passenger statistics. The APCs provide data within a 90% degree of accuracy. It is anticipated that additional operational reporting capabilities from the AVL+ technology will be available in Q1 2017/18; however, these measures may not be comparable to those found in previous reports, due to the new measuring techniques and increased accuracy of the new AVL+ technology. 2016/17 Q4 Halifax Transit KPI Report Community Council Report - 2 - June 22, 2017

DISCUSSION

Moving Forward Together Plan Service Adjustments 2016/17

Route 56 Dartmouth Crossing

Changes to Route 56 were implemented February 20, 2017, with new routing between Bridge Terminal and Dartmouth Crossing and service being discontinued between Portland Hills Terminal and Dartmouth Crossing.

• The route now services the Bridge Terminal and travels via Thistle Street and Crichton Avenue to Micmac Terminal, continuing on to Dartmouth Crossing • Routing was adjusted in Dartmouth Crossing to provide two-way service along Countryview Drive • Service runs every 30 minutes from 6:00 am until midnight on Weekdays and Saturdays • Service runs every 30 minutes from 7:00 am to 11:00 pm on Sundays

Route 330 Tantallon

Two additional trips were introduced during the August 22, 2016 service adjustments to expand service and mitigate overloads.

• In the am peak inbound direction, one trip was added at 7:40 am from Tantallon to Downtown Halifax • In the pm peak outbound direction, one trip was added at 4:37 pm from Downtown Halifax to Tantallon.

Revenue and Ridership – Q4

Revenue and ridership measures demonstrate how well transit services were used during the past quarter in comparison to the same period of the previous year. Ridership figures are calculated based on revenue generated by fare type.

In the fourth quarter this year, a severe winter storm resulted in two fewer service days than last year. The decline in both conventional and ferry ridership this quarter can be entirely attributed to these two days of lost service. Conventional ridership decreased 2.7% this quarter. Ferry ridership decreased 1% and Access-A-Bus ridership increased 3%.

Overall, system wide ridership decreased in the fourth quarter by 2.5%, compared to last year. In addition to the two storm days resulting in lost service, The Big Lift Project has caused a decline in ridership on conventional routes that cross the Macdonald Bridge. A free Macdonald Bridge Shuttle being offered by the Harbour Bridges Commission may have encouraged some passengers to temporarily shift from using transit to this free service.

Revenue this quarter decreased, consistent with the observed decrease in ridership. Additional information is being collected to facilitate an ongoing analysis of ridership trends.

2016/17 Q4 Halifax Transit KPI Report Community Council Report - 3 - June 22, 2017

Conventional Ridership & Revenue - Q4 10 m $10 m $8.02 m $7.49 m $7.7 m $7.71 m $7.43 m 8 m $8 m 6 m 4.89 m 4.83 m 4.69 m 4.64 m $6 m 4.52 m Ridership 4 m $4 m Revenue 2 m $2 m 0 m $0 m 12/13 13/14 14/15 15/16 16/17

Ferry Ridership & Revenue - Q4 600,000 $546.4k $536.9k $600,000 500,000 $500,000 $362.7k $367.4k 400,000 $328.k 326.4k 323.3k $400,000 300,000 $300,000 Ridership 213.k 216.3k 222.2k 200,000 $200,000 Revenue 100,000 $100,000 0 $0 12/13 13/14 14/15 15/16 16/17

Access-A-Bus Ridership & Revenue - Q4 80,000 80,000 $61.7k $63.k $63.8k $53.4k 60,000 $51.k 60,000 36.3k 37.2k 38.8k 40.k 40,000 34.1k 40,000 Ridership Revenue 20,000 20,000

0 0 12/13 13/14 14/15 15/16 16/17

2016/17 Q4 Halifax Transit KPI Report Community Council Report - 4 - June 22, 2017

Halifax Transit Ridership & Revenue - Q4 10 m $10 m

9 m $8.45 m $9 m $8.32 m $8.11 m $8.03 m $7.87 m 8 m $8 m

7 m $7 m

6 m $6 m

5.14 m 5.08 m 5.01 m 4.94 m 4.88 m 5 m $5 m Ridership Revenue

4 m $4 m

3 m $3 m

2 m $2 m

1 m $1 m

0 m $0 m 12/13 13/14 14/15 15/16 16/17

2016/17 Q4 Halifax Transit KPI Report Community Council Report - 5 - June 22, 2017

Revenue – Actual vs. Planned

The following charts provide an indication of how much revenue has been generated by each service type, and by Halifax Transit in comparison to the planned budget revenue. Revenue this year reflects a shift from bus service to ferry service, and overall is trending below the planned amount. Revenue has decreased 2.5% from last year, which is consistent with the ridership decrease experienced.

2016/17 Annual Actual vs Planned Conventional Revenue $40,000,000 $29,369,581 $31,600,000 $30,000,000

$20,000,000

$10,000,000

$0 Actual Planned

2016/17 Annual Actual vs Planned Ferry Revenue

$3,500,000 $3,087,615 $3,000,000 $2,600,000 $2,500,000 $2,000,000 $1,500,000 $1,000,000 $500,000 $0 Actual Planned

2016/17 Annual Actual vs Planned Access-A-Bus Revenue $400,000 $300,000 $300,000 $264,030

$200,000

$100,000

$0 Actual Planned

2016/17 Q4 Halifax Transit KPI Report Community Council Report - 6 - June 22, 2017

2016/17 Annual Actual vs Planned Halifax Transit Revenue $40,000,000

$34,500,000 $35,000,000 $32,721,226

$30,000,000

$25,000,000

$20,000,000

$15,000,000

$10,000,000

$5,000,000

$0 Actual Planned

2016/17 Q4 Halifax Transit KPI Report Community Council Report - 7 - June 22, 2017

Maintenance Cost – Quarter Average vs Budget

Maintenance costs can exceed budgeted costs due to environmental factors and unpredictability of the business. The average maintenance cost in fourth quarter was $1.15/km, 11 cents/km higher than the budgeted cost of $1.04/km. This is due in part to an approximate 6% increase in the cost of parts from year to year, approximately 3% more than was budgeted for. Tires costs were higher than usual, due to the purchase of tire casings which is a cost that will dispersed over a few years. Additional factors include equipment malfunctions on some buses under reporting fleet kilometres, as well as increased engine failures on a number of buses nearing the end of their engine life.

Bus Maintenance is working on an engine preventative maintenance program to minimize the number of failures in the future. A labour arbitration settlement has resulted in increased labour costs that were disproportionately assigned to fourth quarter due to the closing of the year.

Maintenance Cost per Kilometre - Q4 Average vs Budget $1.40 $1.15 $1.20 $1.04 $1.00 $0.80 $0.60 $0.40 $0.20 $0.00 Average Price Budget Price

Fuel Cost – Quarter Average vs Budget

The Budget fuel price for 2016/17 was lowered from 80 cents/litre in 2015/16 to 65 cents/litre, reflecting global trends in the oil market. Fuel cost this quarter is 68 cents/litre, 3 cents/litre higher than the budgeted cost.

Fuel Cost per Litre - Q4 Average vs Budget $0.80 $0.684 $0.650 $0.60

$0.40

$0.20

$0.00 Average Price Budget Price

2016/17 Q4 Halifax Transit KPI Report Community Council Report - 8 - June 22, 2017

Access-A-Bus Trip Details

Access-A-Bus trip details are tracked monthly to provide an indication of efficiency in Access-A-Bus usage and booking. In the fourth quarter, Access-A-Bus ridership increased 3% compared to this period last year, while the number of waitlisted clients decreased 3%. This is due to the addition of two expansion vehicles in 2016/17. Continued client growth is expected into 2017/18.

Access-A-Bus Trip Details - Q4 55,000

473 1,251 50,000 547 1,296

45,000 11,705 10,749 40,000 47 59 35,000

No Shows 30,000 Waitlisted Cancelled 25,000 Not Provided Actual Trips Operated 20,000 38,312 36,887

15,000

10,000

5,000

0 15/16 16/17

2016/17 Q4 Halifax Transit KPI Report Community Council Report - 9 - June 22, 2017

Customer Service – All Services

Customer service statistics are measured monthly using the Hansen Customer Relationship Management software along with Crystal Reports. Feedback is first categorized by subject matter and then divided into two categories, feedback resolved within service standard and feedback resolved outside service standard. The service standard varies depending on the subject matter.

This quarter, 44% of feedback received was related to bus operators and 16% regarding service issues. The remaining 40% is comprised of feedback regarding planning and scheduling, bus stops and shelters, marketing, compliments and other miscellaneous comments. Halifax Transit aims to address 90% of feedback within service standard. This quarter 97% of customer feedback was resolved within standard, which is consistent with previous quarters.

Halifax Transit Customer Service Standards - Q4 Resolved Outside Service Standard, 51

Resolved Within Service Standard, 1,495

Percentage of Complaints resolved within standard: 97%

Q4 Summary of Customer Feedback

6% 8% Transit Technology 8% 4% 5% Planning & Scheduling Bus Stops & Shelters

16% 10% Bus Operator Issues Service Issues Marketing Compliments Other Feedback 44%

2016/17 Q4 Halifax Transit KPI Report Community Council Report - 10 - June 22, 2017

Annual Performance Measures

Statistics previously reported in the Halifax Transit Annual Service Plan will now be included in the Halifax Transit Year End Report, in fourth quarter. Please see attachment A for the 2016/2017 Halifax Transit Year End Report with annual measures and detailed route level statistics.

Projects

Mumford Terminal Replacement Opportunities Assessment

Located in the Halifax Shopping Centre complex between 7000 and 7010 Mumford Road, the existing Mumford Transit Terminal is the third busiest terminal in the Municipality, hosting approximately 9300 visits per day. It is presently deficient in passenger amenities, accessibility, overall capacity, and does not meet the current or future needs of transit passengers or operations.

The goal of this project is to determine the site requirements to accommodate existing and projected operational demands and identify the site or sites which both meets these demands and provides a high level of customer service. This project was awarded to Dillon Consulting in April 2017 and work is currently underway. Two rounds of public engagement are anticipated before the project is complete in March 2018.

Halifax Ferry Terminal Refresh Project

The Halifax Ferry Terminal Refresh Project is currently underway. Construction on Phase 1 of the refresh project began in April 2017, and is scheduled for completion in June.

Phase 1 work will consist of:

• A new tourism kiosk and associated information components; • Incorporation of the former tenant space back into the main entrance lobby space; and • Back-of-house service room renovations, a vestibule, and new rooms for janitorial, storage, and solid waste material storage.

Design work for Phase 2 work is in development with SNMA Architects. Work in phase 2 will include:

• New George Street entry vestibule, windows, and canopy; • New security and fare management kiosk, integrated with refurbished secure passenger waiting areas; • Public washroom renovations and the addition of a new universal washroom; • New passenger information installations, both digital and hard copy; and • New signage, including corporate branding, facility feature/amenity signage and regulatory signage.

Construction on Phase 2 is planned for October 2017 to March 2018 and has been coordinated to avoid the high-traffic tourism season.

Electric Bus Pilot Project

The Electric Bus Pilot Project is progressing on time with scheduled completion of the draft report by this summer.

Integrated Mobility Plan

The third and final round of consultation on the Integrated Mobility Plan took place in April 2017. It is anticipated that the Plan will be before Transportation Standing Committee for consideration in the second quarter of 2017/18. Low Income Transit Pass Pilot Program 2016/17 Q4 Halifax Transit KPI Report Community Council Report - 11 - June 22, 2017

The annual Low Income Transit Pass Program will start July 1, 2017 and will continue until June 2018. Enrolment for the annual program began Monday, May 8, 2017. Current participants in the pilot will be required to re-enrol with their 2016 Notice of Assessment or Proof of Statement or the “Option ‘C”. The permanent program has a capacity of 1000 participants, which is an increase from the pilot program, which was limited to 500 residents.

As of May 26, 2017, a total of 543 applicants have been accepted into the program. Application forms continue to be collected via email, in person, and by mail. Successful applicants will be notified by mail in June.

The following table summarizes the uptake of the Low Income Transit Pass Pilot program to date:

Low Income Passes Purchased to Date Passes September October November December January February March # Sold 390 385 374 336 332 336 346 % of 500 78% 77% 75% 67% 67% 67% 69% available

Rural Transit Funding Program

In the 2016/17 fiscal year, three agencies received funding through the Rural Transit Funding Program – BayRides, MusGo Rider Cooperative (Musquodoboit) and MusGo Rider Cooperative (Valley-Sheet Harbour). Over the course of the year, Halifax Transit paid out a total of $115,790 to these agencies who are providing transit service to Halifax residents outside of the Halifax Transit service area. The following table summarizes how funding was paid out in the 2016/17 fiscal year.

In Service Pay out for Total Kilometers In-Service Flat Rate Service Provider Funding Reported to Kilometers Grant Payout Halifax Transit (at $0.50 per km) BayRides 48,488 km $24,244.00 $5,000.00 $29,244.00 MusGo Rider (Musquodoboit) 125,148 km $62,574.00 $10,000.00 $72,574.00 MusGo Rider 7,944 km $3,972.00 $10,000.00 $13,972.00 (Valley-Sheet Harbour) Total $115,790.00

Bus Rapid Transit Feasibility Study

The purpose of the project is to study the feasibility of Bus Rapid Transit (BRT) as a viable transportation option for HRM. It will identify and assess corridors that could support BRT infrastructure and, for the preferred option, assess and recommend preferred treatment for the length of the corridor. The study will also:

• Identify capital and operating costs associated with introducing and operating BRT; • Identify operational efficiencies and trip time savings which would be generated as a part of the introduction of a BRT service; and • Provide information required to determine both the operational and economic feasibility of BRT, including ridership projections and fare revenue projections.

Proposals have been received and are currently under review by staff. It is anticipated that this feasibility study will include two rounds of public consultation and will be completed by December 2017. 2016/17 Q4 Halifax Transit KPI Report Community Council Report - 12 - June 22, 2017

Halifax Transit Technology Project

In the fourth quarter of 2016/17, Halifax Transit completed many aspects of the AVL+ project Phase 2, including:

• Rollout of Automated Stop Announcements to all routes on January 30, 2017; and • Rollout of the Real-Time data feed on February 1, 2017, enabling bus tracking capabilities for Google and the third-party developer community.

The Paratransit+ (Access-A-Bus) project is underway with work continuing on detailing the implementation plan including a solution upgrade and workflow improvements.

Procurement activities have progressed on two projects within the program, Fixed Route Planning Scheduling & Operations and Fare Management, with ongoing contract negotiations.

FINANCIAL IMPLICATIONS

There are no financial implications associated with this report as it is only providing information to the Transportation Standing Committee.

COMMUNITY ENGAGEMENT

Community engagement was not required as this report is only providing information to the Transportation Standing Committee.

ATTACHMENTS

Attachment A: 2016/2017 Halifax Transit Year End Report

A copy of this report can be obtained online at http://www.halifax.ca/commcoun/index.php [or other appropriate Committee link] then choose the appropriate [Community Council/Board] and meeting date, or by contacting the Office of the Municipal Clerk at 902.490.4210, or Fax 902.490.4208.

Report Prepared by: Anthony Grace, Transit Planning Technician, 902.490.2006 Colin Redding, Transit Planning Technician, 902.490.6632 Attachment A: 2016/2017 Halifax Transit Year End Report

2016/2017 Year End Report Contents Part A: Annual Key Performance Indicators (KPIs)...... 1 Part B: Weekday Cost per Passenger ...... 1 Part C: Annual Revenue & Ridership ...... 2 Part D: Annual Access-A-Bus Trip Details...... 4 Part E: Passengers per Hour ...... 5 Weekday Passengers per Hour ...... 5 Saturday Passengers per Hour ...... 7 Sunday Passengers per Hour ...... 8 Part F: Daily Boardings ...... 9 Part G: Weekday Boardings by Year ...... 11 Part H: Daily Bus Terminal Activity ...... 13 Part I: Daily Weekday Park & Ride Usage ...... 14

Part A: Annual Key Performance Indicators (KPIs) The following KPIs are measured on an annual basis to track changes and growth. Bus & Ferry figures do not include Access-A-Bus. Halifax Transit ridership overall has decreased slightly from last year. Service hours have increased on both ferry services and on bridge shuttles to accommodate passengers during The Big Lift Project. New Statistics Canada population data has been applied to calculations this year, accounting in part for the decreases in passengers per Capita for 2016/17. Customer service requests continue to be addressed well within the service standard of 90%, increasing this year from 97% to 99%.

KPI Division 15/16 16/17 % Change Service Utilization (Passengers per Capita) Bus & Ferry 62.76 59.95 -4.5% Service Utilization (Passengers per Service Hour) Bus & Ferry 24.44 24.12 -1.3% Amount of Service (Service Hours per Capita) Bus & Ferry 2.59 2.51 -3.2% Cost Effectiveness (Operating Expense per Passenger) Bus & Ferry $4.72 $4.88 +3.4% Average Fare (Passenger Revenue per Passenger) Bus & Ferry $1.81 $1.77 -2.1% Financial (Cost Recovery) Bus & Ferry 38% 36% -5.3% Financial (Cost Recovery) All 36% 34% -5.3% Customer Service (Requests addressed within standard) All 97% 99% +2.1% * 2015/16 figures have been revised with corrections.

Part B: Weekday Cost per Passenger Weekday Cost per Passenger - Fall 2016 $14.00 $11.75 $12.00

$10.00 $8.24 $8.00

$6.00 $5.42

Cost Cost per Passenger $4.00 $3.19 $3.07 $2.69 $2.00

$0.00 Conventional MetroLink MetroX Rural Routes Ferry All Service Service Type

Halifax Transit 2016/2017 Year End Report 1

Part C: Annual Revenue & Ridership Annual revenue and ridership measures demonstrate how well transit services were used over the course of the fiscal year and are compared to last year. Ridership figures are calculated based on revenue generated by fare type. Annual conventional transit ridership has decreased by 2.8%, compared to last year. Annual ferry ridership increased by 9% this year. Increases in ferry ridership have partially offset decreases in conventional ridership. This has been occurring since the commencement of The Big Lift Project and is anticipated to continue up to the completion of this project. Annual Access-A-Bus ridership this year has increased by nearly 1%. Overall, annual system wide ridership has decreased by 1.8%.

Annual Conventional Ridership & Revenue 40 m $40 m $30.89 m $28.51 m $30.43 m $30.46 m $29.37 m 30 m $30 m 18.07 m 18.43 m 18.07 m 20 m 17.72 m 17.22 m $20 m Ridership Revenue 10 m $10 m

0 m $0 m 12/13 13/14 14/15 15/16 16/17

Annual Ferry Ridership & Revenue 3,500,000 $3.09 m $3,500,000 $2.84 m 3,000,000 $3,000,000 $2.18 m 2,500,000 $1.9 m $1.96 m $2,500,000 1.77 m 2,000,000 1.62 m $2,000,000 Ridership 1,500,000 1169.1k 1172.4k 1245.1k $1,500,000 1,000,000 $1,000,000 Revenue 500,000 $500,000 0 $0 12/13 13/14 14/15 15/16 16/17

Annual Access-A-Bus Ridership & Revenue 300,000 $267.2k $264.k $300,000 $239.8k $247.9k 250,000 $211.1k $250,000 200,000 157.9k 158.9k $200,000 135.6k 149.8k 149.2k 150,000 $150,000 Ridership 100,000 $100,000 Revenue 50,000 $50,000 0 $0 12/13 13/14 14/15 15/16 16/17

Halifax Transit 2016/2017 Year End Report 2

Annual Halifax Transit Ridership & Revenue 40 m $40 m

35 m $33.32 m $33.57 m $35 m $32.64 m $32.72 m $30.62 m 30 m $30 m

25 m $25 m

19.37 m 19.75 m 19.46 m 19.49 m 20 m 19.15 m $20 m Ridership Revenue

15 m $15 m

10 m $10 m

5 m $5 m

0 m $0 m 12/13 13/14 14/15 15/16 16/17

Halifax Transit 2016/2017 Year End Report 3

Part D: Annual Access-A-Bus Trip Details Access-A-Bus trip details are tracked monthly to provide an indication of efficiency in Access-A-Bus usage and booking. Annual Access-A-Bus ridership figures are within expectations and remain consistent with trends in previous years. Continued client growth is expected into 2017/18.

2016/17 Annual Access-A-Bus Trip Details

No Shows, 1,976 Waitlisted, 4,558

Cancelled, 37,427

Actual Trips Operated, 151,823

Not Provided, 287

Halifax Transit 2016/2017 Year End Report 4

Part E: Passengers per Hour

Weekday Passengers per Hour Fall 2016 Weekday Passengers Per Hour by Route

1 74 2 47 4 43 5 39 6 23 7 45 9 49 10 51 11 47 14 48 15 13 16 28 17 37 18 37 19 32 20 40 21 29 Route 22 15 23 22 31 37 32 33 33 25 34 45 35 32 41 43 42 34 51 44 52 47 53 52 54 39 55 22 56 21 57 16

0 10 20 30 40 50 60 70 80 Passengers per Hour

Halifax Transit 2016/2017 Year End Report 5

Fall 2016 Weekday Passengers Per Hour by Route

58 27 59 26 60 39 61 31 62 27 63 49 64 32 65 15 66 23 68 27 72 28 78 15 79 15 80 34 81 27 82 22

Route 83 13 84 31 85 32 86 30 87 31 88 16 89 21 90 31 159 19 185 23 320 12 330 19 370 10 400 9 401 13 402 8

0 10 20 30 40 50 60 Passengers per Hour

Halifax Transit 2016/2017 Year End Report 6

Saturday Passengers per Hour Fall 2016 Saturday Passengers Per Hour by Route

1 80 2 41 4 36 6 18 7 38 9 50 10 38 14 40 15 13 16 20 18 30 20 36 21 19 22 13 51 33 52 34 53 45 54 40 55 14

Route 56 23 57 9 58 26 59 32 60 41 61 26 62 22 65 8 66 32 68 27 72 24 80 30 82 10 83 9 87 18 88 11 90 19 320 10 400 8 0 10 20 30 40 50 60 70 80 90 Passengers per Hour

Halifax Transit 2016/2017 Year End Report 7

Sunday Passengers per Hour Fall 2016 Sunday Passengers Per Hour by Route

1 60 2 34 4 40 6 4 7 39 9 32 10 39 14 43 15 11 18 30 20 35 21 19 22 9 51 31 52 31 53 34 54 29 55 14 56 15 Route 57 9 58 22 59 22 60 36 61 20 62 17 65 10 66 21 68 17 72 21 80 26 82 8 83 10 87 15 88 10 90 20 320 7 400 7 0 10 20 30 40 50 60 70 Passengers per Hour

Halifax Transit 2016/2017 Year End Report 8

Part F: Daily Boardings Fall 2016 Boardings by Route Weekday Saturday Sunday Route Boardings Pass/Hr Boardings Pass/Hr Boardings Pass/Hr 1 10,453 74 6,278 80 3,464 60 2 2,851 47 2,212 41 1,055 34 4 2,680 43 2,084 36 1,274 40 5 148 39 6 692 23 324 18 71 4 7 5,198 45 3,584 38 2,066 39 9 2,342 49 1,186 50 836 32 10 5,456 51 2,553 38 1,632 39 11 113 47 14 3,072 48 1,337 40 1,263 43 15 195 13 108 13 87 11 16 1,292 28 872 20 17 1,442 37 18 2,208 37 1,487 30 767 30 19 984 32 20 3,435 40 2,805 36 1,993 35 21 1,239 29 697 19 331 19 22 531 15 475 13 331 9 23 398 22 31 277 37 32 509 33 33 185 25 34 703 45 35 268 32 41 1,228 43 42 1,248 34 51 1,057 44 540 33 265 31 52 5,734 47 3,810 34 3,234 31 53 1,359 52 689 45 275 34 54 854 39 633 40 299 29 55 479 22 223 14 210 14 56 638 21 737 23 482 15 57 646 16 271 9 170 9

Halifax Transit 2016/2017 Year End Report 9

Fall 2016 Boardings by Route Weekday Saturday Sunday Route Boardings Pass/Hr Boardings Pass/Hr Boardings Pass/Hr 58 741 27 489 26 384 22 59 2,058 26 753 32 509 22 60 2,966 39 1,664 41 1,036 36 61 2,309 31 945 26 701 20 62 830 27 501 22 279 17 63 815 49 64 336 32 65 258 15 95 8 60 10 66 1,426 23 504 32 338 21 68 1,327 27 788 27 475 17 72 1,306 28 1,154 24 550 21 78 118 15 79 118 15 80 4,258 34 3,234 30 2,565 26 81 1,448 27 82 1,009 22 222 10 89 8 83 168 13 86 9 46 10 84 1,011 31 85 147 32 86 138 30 87 1,391 31 924 18 468 15 88 90 16 60 11 24 10 89 475 21 90 1,463 31 841 19 492 20 159 767 19 185 1,122 23 320 591 12 325 10 233 7 330 430 19 370 140 10 400 195 9 55 8 48 7 401 152 13 402 76 8 ALD 3,736 125 4,949 283 2,049 117 WS 2,697 128 Total 96,032 37 50,492 35 30,446 29

Halifax Transit 2016/2017 Year End Report 10

Part G: Weekday Boardings by Year Weekday Fall Boardings by Route Route 2014 2015 2016 1 12,013 10,800 10,453 2 2,633 2,910 2,851 4 2,531 2,419 2,680 5 125 163 148 6 616 653 692 7 5,228 5,459 5,198 9 2,449 2,335 2,342 10 6,493 5,530 5,456 11 113 115 113 14 3,754 3,246 3,072 15 223 207 195 16 1,433 1,069 1,292 17 1,361 1,448 1,442 18 2,233 2,402 2,208 19 1,154 928 984 20 3,428 3,557 3,435 21 1,275 1,194 1,239 22 467 405 531 23 384 402 398 31 305 243 277 32 490 522 509 33 190 195 185 34 757 712 703 35 342 287 268 41 1,578 1,316 1,228 42 1,070 1,163 1,248 51 1,041 945 1,057 52 6,269 5,956 5,734 53 1,356 1,167 1,359 54 825 880 854 55 529 493 479 56 625 590 638 57 535 595 646 * 2016/17 annual passenger statistics use Automatic Passenger Counter (APC) data, whereas manual counts were conducted in 2014 and 2015. Some discrepancies are anticipated in the data due to changing data collection methodology.

Halifax Transit 2016/2017 Year End Report 11

Weekday Fall Boardings by Route Route 2014 2015 2016 58 741 733 741 59 2,089 1,971 2,058 60 3,556 2,981 2,966 61 2,960 2,660 2,309 62 850 786 830 63 775 867 815 64 354 354 336 65 253 241 258 66 1,363 1,437 1,426 68 1,447 1,251 1,327 72 1,241 1,293 1,306 78 65 78 118 79 117 134 118 80 4,457 4,810 4,258 81 1,420 1,436 1,448 82 1,083 1,013 1,009 83 176 193 168 84 1,199 1,189 1,011 85 185 152 147 86 140 120 138 87 1,320 1,411 1,391 88 78 85 90 89 411 433 475 90 1,372 1,371 1,463 159 906 806 767 185 1,346 1,302 1,122 320 584 604 591 330 496 511 430 370 151 173 140 400 192 180 195 401 129 106 152 402 61 49 76 ALD 1,815 3,738 3,736 WS 2,026 2,648 2,697 Total 99,183 97,414 96,032 * 2016/17 annual passenger statistics use Automatic Passenger Counter (APC) data, whereas manual counts were conducted in 2014 and 2015. Some discrepancies are anticipated in the data due to changing data collection methodology.

Halifax Transit 2016/2017 Year End Report 12

Part H: Daily Bus Terminal Activity Daily Weekday Bus Terminal Activity - Fall 2016 Terminal On Off Total Bridge 8,384 7,990 16,374 Scotia Square 5,751 6,350 12,101 Mumford 5,094 4,609 9,703 Lacewood 2,069 1,895 3,964 Portland Hills 1,405 1,389 2,794 Alderney (Bus Only) 1,561 1,027 2,588 Micmac 1,172 1,152 2,323 Highfield 1,307 1,016 2,322 Penhorn 1,049 988 2,037 Cobequid 956 891 1,847 Sackville 916 860 1,776 Water St (Bus Only) 826 443 1,268 Woodside (Bus Only) 278 222 500

Daily Saturday Bus Terminal Activity - Fall 2016 Terminal On Off Total Mumford 3,179 2,778 5,957 Bridge 2,667 2,853 5,520 Scotia Square 2,379 2,458 4,837 Lacewood 1,079 984 2,063 Micmac 966 945 1,911 Alderney (Bus Only) 909 679 1,588 Highfield 749 581 1,330 Penhorn 522 505 1,027 Portland Hills 407 438 845 Water St (Bus Only) 448 291 739 Cobequid 341 316 657 Sackville 160 162 322 Woodside (Bus Only) 17 13 30

Daily Sunday Bus Terminal Activity - Fall 2016 Terminal On Off Total Mumford 1,801 1,629 3,430 Bridge 1,429 1,422 2,851 Scotia Square 1,346 1,411 2,757 Micmac 435 395 830 Lacewood 442 370 812 Alderney (Bus Only) 451 301 752 Penhorn 322 290 612 Highfield 275 228 503 Portland Hills 246 255 501 Water St (Bus Only) 231 126 357 Cobequid 168 165 333 Sackville 98 105 203 Woodside (Bus Only) 3 2 5

Halifax Transit 2016/2017 Year End Report 13

Part I: Daily Weekday Park & Ride Usage Daily Weekday Park & Ride Lot Usage Daily Vehicle Location Capacity Usage Rate Usage Woodside Ferry Terminal 515 515 100% Sackville Terminal 385 385 100% Portland Hills Terminal 207 230 90% Hubley Centre 175 185 95% Cobequid Terminal 133 145 92% Alderney Gate 90 110 82% Fall River 71 90 79% Porters Lake 58 132 44% Bridge Terminal 50 50 100% Sheldrake Lake 48 48 100% Maybank Field 30 30 100% Mumford Terminal 30 30 100% Downsview 26 40 65% Halifax Exhibition Centre 0 5 0%

Total 1,818 1,995 91%

Halifax Transit 2016/2017 Year End Report 14 Attachment 2

TSC Q4 2016/17 Report

June 22, 2017 Moving Forward Together Service Adjustments 2016/17 Route 56 Dartmouth Crossing Changes to Route 56 were implemented February 20, 2017, with new routing from the Bridge Terminal to Dartmouth Crossing and service being discontinued between Portland Hills Terminal and Dartmouth Crossing.

• The route now services the Bridge Terminal and travels via Thistle Street and Crichton Avenue to Micmac Terminal, continuing on to Dartmouth Crossing • Routing was adjusted in Dartmouth Crossing to provide two-way service along Countryview Drive • Service runs every 30 minutes from 6:00 am until midnight on Weekdays and Saturdays • Service runs every 30 minutes from 7:00 am to 11:00 pm on Sundays

Route 330 Tantallon Two additional trips were introduced during the August 22, 2016 service adjustments to expand service and mitigate overloads. • In the am peak inbound direction, one trip was added at 7:40 am from Tantallon to Downtown Halifax • In the pm peak outbound direction, one trip was added at 4:37 pm from Downtown Halifax to Tantallon. Revenue and Ridership – Q4 Conventional Ridership & Revenue - Q4 10 m $10 m $7.49 m $8.02 m $7.7 m $7.71 m $7.43 m 8 m $8 m 6 m 4.89 m 4.83 m 4.69 m 4.64 m 4.52 m $6 m Ridership 4 m $4 m Revenue 2 m $2 m 0 m $0 m 12/13 13/14 14/15 15/16 16/17

Ferry Ridership & Revenue - Q4 $546.4k 600,000 $536.9k $600,000 500,000 $362.7k $367.4k $500,000 400,000 $328.k 326.4k 323.3k $400,000 300,000 213.k 216.3k 222.2k $300,000 Ridership 200,000 $200,000 Revenue 100,000 $100,000 0 $0 12/13 13/14 14/15 15/16 16/17

Access-A-Bus Ridership & Revenue - Q4

80,000 $61.7k $63.k $63.8k 80,000 $53.4k 60,000 $51.k 60,000 36.3k 37.2k 38.8k 40.k 40,000 34.1k 40,000 Ridership 20,000 20,000 Revenue 0 0 12/13 13/14 14/15 15/16 16/17 Revenue and Ridership – Q4 Halifax Transit Ridership & Revenue - Q4 10 m $10 m

9 m $8.45 m $9 m $8.32 m $8.11 m $8.03 m $7.87 m 8 m $8 m

7 m $7 m

6 m $6 m

5.14 m 5.08 m 4.94 m 5.01 m 4.88 m 5 m $5 m Ridership Revenue

4 m $4 m

3 m $3 m

2 m $2 m

1 m $1 m

0 m $0 m 12/13 13/14 14/15 15/16 16/17 Revenue – Actual vs. Planned 2016/17 Annual Actual vs Planned Conventional Revenue $40,000,000 $29,369,581 $31,600,000 $30,000,000 $20,000,000 $10,000,000 $0 Actual Planned 2016/17 Annual Actual vs Planned Ferry Revenue $4,000,000 $3,087,615 $3,000,000 $2,600,000 $2,000,000 $1,000,000 $0 Actual Planned 2016/17 Annual Actual vs Planned Access-A-Bus Revenue $400,000 $300,000 $300,000 $264,030 $200,000 $100,000 $0 Actual Planned Revenue – Actual vs. Planned 2016/17 Annual Actual vs Planned Halifax Transit Revenue $40,000,000

$34,500,000 $35,000,000 $32,721,226

$30,000,000

$25,000,000

$20,000,000

$15,000,000

$10,000,000

$5,000,000

$0 Actual Planned Maintenance Cost – Q4 vs Budget Maintenance Cost per Kilometre - Q4 Average vs Budget

$1.40

$1.20 $1.15

$1.04 $1.00

$0.80

$0.60

$0.40

$0.20

$0.00 Average Price Budget Price Fuel Cost – Q4 Average vs Budget Fuel Cost per Litre - Q4 Average vs Budget $0.80

$0.684 $0.650

$0.60

$0.40

$0.20

$0.00 Average Price Budget Price Access-A-Bus Trip Details Access-A-Bus Trip Details - Q4 55,000

473 1,251 50,000 547 1,296

45,000 11,705 10,749 40,000 47 59 35,000

No Shows 30,000 Waitlisted Cancelled 25,000 Not Provided Actual Trips Operated 20,000 36,887 38,312

15,000

10,000

5,000

0 15/16 16/17 Customer Service – All Services Halifax Transit Customer Service Standards - Q4 Resolved Outside Service Standard, 51

Resolved Within Service Standard, 1,495

Percentage of Complaints resolved within standard: 97% Q4 Summary of Customer Feedback

Transit Technology 6% 8% 8% 4% Planning & Scheduling 5% Bus Stops & Shelters Bus Operator Issues 16% 10% Service Issues Marketing Compliments Other Feedback 44% Mumford Terminal Replacement

• Goal to determine site requirements and identify candidate sites for an improved Terminal in West End of Halifax

• Dillon Consulting Ltd selected.

• Kickoff held week of May 1, 2017

• Two rounds of public engagement anticipated, project to be completed by March 2018 Halifax Ferry Terminal Refresh

• Phase 1 construction underway, completed by June 8, 2017

• Conceptual design work complete, detailed design for Phase 2 underway – Planned work October 2017 – March 2018

• New design will include a new entranceway, security/fare collection booth, washroom renovations, the creation of an “information wall”, wayfinding signage, lighting improvements and re-painting Electric Bus Pilot Project

• The Electric Bus Pilot Project is progressing on time with scheduled completion of the draft report by this summer. Program Updates Low Income Transit Pass Program

• Annual Program starts July 1, 2017 • Application intake began May 8, 2017 • Current participants will be required to re-enrol • Email, mailed, drop-off applications in person or into drop box • Cap 1,000 participants

Rural Transit Funding Program

• In 2016/17, this program paid out a total of $115,790 to three rural transit service providers • They provided 3,500 trips outside of the Halifax Transit Service Area • 2017/18 funding requests to be considered by Grants Committee in June 2017 BRT Feasibility Study

• Study the feasibility of Bus Rapid Transit (BRT) as a viable transportation option for HRM

• Proposals received and are currently under review by staff Halifax Transit Technology Project In the fourth quarter of 2016/17, Halifax Transit completed many aspects of the AVL+ project Phase 2, including:

• Rollout of Automated Stop Announcements to all routes on January 30, 2017; and • Rollout of the Real-Time data feed on February 1, 2017, enabling bus tracking capabilities for Google and the third-party developer community.

The Paratransit+ (Access-A-Bus) project is underway with work continuing on detailing the implementation plan including a solution upgrade and workflow improvements.

Procurement activities have progressed on two projects within the program, Fixed Route Planning Scheduling & Operations and Fare Management, with ongoing contract negotiations. Annual Key Performance Indicators Weekday Cost per Passenger - Fall 2016

$14.00

$12.00 $11.75

$10.00

$8.24 $8.00

$6.00 $5.42 Cost Cost per Passenger

$4.00 $3.07 $3.19 $2.69

$2.00

$0.00 Conventional MetroLink Regional Express Rural Routes Ferry All Service Service Type Revenue and Ridership – Annual Annual Conventional Ridership & Revenue 40 m $40 m $28.51 m $30.43 m $30.89 m $30.46 m $29.37 m 30 m $30 m 18.07 m 18.43 m 18.07 m 17.72 m 20 m 17.22 m $20 m Ridership 10 m $10 m Revenue 0 m $0 m 12/13 13/14 14/15 15/16 16/17 Annual Ferry Ridership & Revenue $3.09 m $2.84 m 3,000,000 $2.18 m $3,000,000 $1.9 m $1.96 m 1.77 m 2,000,000 1.62 m $2,000,000 1169.1k 1172.4k 1245.1k Ridership 1,000,000 $1,000,000 Revenue

0 $0 12/13 13/14 14/15 15/16 16/17 Annual Access-A-Bus Ridership & Revenue $267.2k $264.k 300,000 $239.8k $247.9k $300,000 $211.1k 200,000 149.8k 149.2k 157.9k 158.9k $200,000 135.6k Ridership 100,000 $100,000 Revenue

0 $0 12/13 13/14 14/15 15/16 16/17 Revenue and Ridership – Annual Annual Halifax Transit Ridership & Revenue 40 m $40 m

35 m $33.32 m $33.57 m $35 m $32.64 m $32.72 m $30.62 m 30 m $30 m

25 m $25 m

19.75 m 19.46 m 19.49 m 20 m 19.37 m 19.15 m $20 m Ridership Revenue

15 m $15 m

10 m $10 m

5 m $5 m

0 m $0 m 12/13 13/14 14/15 15/16 16/17 Annual Access-A-Bus Trip Details 2016/17 Annual Access-A-Bus Trip Details

No Shows, 1,976 Waitlisted, 4,558

Cancelled, 37,427

Actual Trips Operated, 151,823

Not Provided, 287 Fall 2016 Weekday Passengers Per Hour

1 74 2 47 4 43 5 39 6 23 7 45 9 49 10 51 11 47 14 48 15 13 16 28 17 37 18 37 19 32 20 40 21 29

Route 22 15 23 22 31 37 32 33 33 25 34 45 35 32 41 43 42 34 51 44 52 47 53 52 54 39 55 22 56 21 57 16 0 10 20 30 40 50 60 70 80 Passengers per Hour Fall 2016 Weekday Passengers Per Hour

58 27 59 26 60 39 61 31 62 27 63 49 64 32 65 15 66 23 68 27 72 28 78 15 79 15 80 34 81 27 82 22 83 13 Route 84 31 85 32 86 30 87 31 88 16 89 21 90 31 159 19 185 23 320 12 330 19 370 10 400 9 401 13 402 8 0 10 20 30 40 50 60 Passengers per Hour Fall 2016 Saturday Passengers Per Hour

1 80 2 41 4 36 6 18 7 38 9 50 10 38 14 40 15 13 16 20 18 30 20 36 21 19 22 13 51 33 52 34 53 45 54 40 55 14 56 23 Route 57 9 58 26 59 32 60 41 61 26 62 22 65 8 66 32 68 27 72 24 80 30 82 10 83 9 87 18 88 11 90 19 320 10 400 8 0 10 20 30 40 50 60 70 80 90 Passengers per Hour Fall 2016 Sunday Passengers Per Hour

1 60 2 34 4 40 6 4 7 39 9 32 10 39 14 43 15 11 18 30 20 35 21 19 22 9 51 31 52 31 53 34 54 29 55 14 56 15

Route 57 9 58 22 59 22 60 36 61 20 62 17 65 10 66 21 68 17 72 21 80 26 82 8 83 10 87 15 88 10 90 20 320 7 400 7 0 10 20 30 40 50 60 70 Passengers per Hour