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Virgin Trains East Coast Virgin Trains East Coast accesrail.com /products/virgin-trains-east-coast/ Product Information Availability Booking Information Check-in and Travel Resources About Virgin Trains East Coast is a train operating company in the United Kingdom that operates the InterCity East Coast franchise on the East Coast Main Line between London, Yorkshire, the North East and Scotland. Virgin Trains East Coast is a trusted household name and as part of the Virgin and Stagecoach family, is a company that confidence can be taken. In partnership with AccesRail, Virgin Trains opens up a number of journey opportunities to an international audience which previously were just not possible. Destinations Virgin Trains East Coast rail services are available between London King’s Cross (QQK) and Edinburgh Waverly (ZXE). Destination Code Approx. Time Edinburgh Waverly to London King’s Cross ZXE to QQK 4hrs 43 London King’s Cross to Edinburgh Waverly QQK to ZXE 4hrs 23 Virgin Trains East Coast E-tickets are available as follows: Standalone 9B/450 Interline Interline Standalone sales (ticketed on 9B plate) are possible in these BSP/ARC markets: ARC USA BSP Australia BSP Austria BSP Belgium/Netherlands/Luxembourg BSP Canada BSP Finland BSP France BSP Germany BSP Hong Kong 1/8 BSP Indonesia BSP Italy BSP Japan BSP Macao BSP Malaysia BSP Scandinavia – Open in Sweden, Denmark, Estonia, Latvia and Lithuania. BSP Singapore BSP South Korea BSP Spain BSP Switzerland/Liechtenstein BSP Taiwan BSP Thailand BSP UK Participating GDS’s Abacus Amadeus Apollo Axess Galileo Infini Sabre Sirena Travel SITA Travel Sky Topas Worldspan Eligibility Available worldwide. Train Range 9B 6600-6799 Booking Classes 9B/VT booking classes: J = 1st class Y = 2nd class 2/8 The Virgin Trains East Coast First Class offering includes complimentary food, drink and Wi-Fi. Inventory Schedules are filed minimum 11 months in advance. Schedules Flight info “Operated by Virgin Trains East Coast” TTL Minus 24 hrs to departure Tickets Offered Anytime tickets Minimum Connection Time London: 3 hours Auto Cancellation of Booking 24 hrs prior to departure Period of Validity Scheduled train departure time (indicated on the boarding pass). Discounts N/A How to book it Travel agents/airline ticket offices book the rail sector between London (QQK) and/or Edinburgh (ZXE). AccesRail replies to the booking that includes VTEC segment indicating need to check-in within 72 hours before departure of the rail segment at www.accesrail.com/checkin to retrieve their train ticket. GDS availability 3/8 PNR Booking Refunds: Before departure: 15% penalty until 24 hrs to departure Within 24 hours to departure and after Departure: non refundable Requests for refunds must be initiated at the point of sale. Check-in Earliest 72 hours before train departure, the passenger will have to check-in at www.accesrail.com to print the Virgin Trains East Coast ticket. At time of booking, please inform the passenger to keep the PNR locator or e-ticket number handy to facilitate check-in. Check-in Luggage Policy Virgin Trains East Coast luggage policy can be found in UK National Rail Conditions of Travel (Part II 47). Passengers can make a single booking that covers both the air and the rail segment (via a print at home ticket) to a selection of VT stations. 4/8 Travel documents At the time of purchase the travel agent issues the e-ticket and receives the ticket pickup number via Special Service Request (SSR). To retrieve their actual travel document, passengers must check-in prior to boarding the train. View sample travel documents. 5/8 6/8 Travel information Always check departure screens at Stations for the exact departure times and check platform numbers which can be altered at short notice. Due to ongoing engineering works, especially on weekends, always verify train schedules at https://www.virgintrainseastcoast.com/travel-information/timetable-changes/. To check live schedule updates on the day, verify https://www.virgintrainseastcoast.com/travel-information/journey-planner/. Airport Transfers Additionally, passengers receive information on transfer connections between the airport and the London King’s Cross train station. How to commute between Heathrow Airport and London King’s Cross station: By Taxi: The trip between Heathrow Airport and London Kong’s Cross takes about an hour, the cost is about 80 GBP By Tube: Take the Piccadilly line the whole way. The trip is 23 to 25 stops and takes approximately an hour. The cost is about 5.50 GBP By Heathrow Express: Take the train to Paddington Station (15 minutes). The cost is 25 GBP one way. From there, either take a taxi to King’s Cross Station (10 minutes) or take the Tube 5 stops on the Hammersmith & City Lines (13 minutes) How to commute between Gatwick Airport and London King’s Cross station: By Gatwick Express: Take a Gatwick Express train to Victoria station, then take the Victoria tube line to King’s Cross station. (51 minutes) By Train: Take the train from Gatwick to St Pancras station and then walk to King’s Cross station. (56 minutes) By Trains & Tube: Take a train to Victoria station from Gatwick, then take the Victoria tube line to King’s Cross station. (55 minutes) How to commute between Edinburgh Airport and Edinburgh Waverley station (City Center): By Tram: Edinburgh Trams run services from every 7 minutes to the City Centre with a journey time of 30 minutes. The tram features stops at the financial district, Murrayfield Stadium and railways stations at Edinburgh Gateway, Edinburgh Park, Haymarket and St Andrew Square (for Waverley). There are several luggage racks throughout the vehicle. Single tickets cost about 5.50 GBP. By Taxi: A journey to the city centre typically takes about 25 minutes. Terms & conditions: NATIONAL RAIL CONDITIONS OF CARRIAGE: Travel is subject to National Rail Conditions of Carriage (NRCoC) and to the conditions of carriage of other operators on whose services the ticket is valid. The NRCoC can be obtained from www.nationalrail.co.uk SPECIFIC e-TICKET CONDITIONS: Your travel document must be retained and available for inspection during your journey. The ticket must be clearly printed on plain, clean, white paper. Problems with printing will not be the responsibility of Virgin Trains East Coast. The ticket is for the named passenger only and is not transferable or for resale. 7/8 Proof of ID will need to be carried along with the ticket during your entire journey. Sales Manual Download Sales Manual Manual FAQ What if the passenger misses their train connection? The ticket is valid for the specific service listed and in the event of disruption or delay it will be accepted on the next available service, subject to availability. Customers may not travel on an earlier service than the booked rail service. 8/8.
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