Services

SERVICES CATALOGUE

The datacenter

“Thanks to the ALiX project, we have turned Tenerife into the most technologically advanced island of the Oriental Atlantic. It's the most strategic plan of the Canaries in the last fifty years.”

Ricardo Melchior (President of the Insular Council of Tenerife)

“With the ALiX, our insular development is strictly connected to the capacity of converting ourselves in an attractive territory for the global economy.”

Carlos Alonso (Economic and Competitiveness Insular Advisor)

www.d-alix.com 1 SERVICES CATALOGUE

The company

Introduction

The neutral datacenter D-ALiX (neutral access D-ALiX consists in a high-availability point of Western Africa and S.A.) infrastructure aimed at colocation services, is situated in the Instituto Tecnológico y de allowing our clients to develop their business Energías Renovables (Technological Institute and model without the need of large investments and of Renewable Energies, commonly abbreviated taking advantage of the economies of scale as ITER) premises in the island of Tenerife. conveyed by the infrastructure promoter.

Datacenter industry positioning Acknowledgement

D-ALiX was awarded at the Datacentre Leader Awards 2010 in the “Innovation in an Outsourced Environment” category, recognizing its modularity, scalability and flexibility that, along with its geographical location and international connectivity, converts it in the datacenter of reference as South gateway of Europe.

The datacenter has also been finalist in several European awards such as the Data Centres in Europe Awards or European Outsourcing Association (EOA) Awards.

2 Benefits Location Neutrality

An ideal location as it is situated at the Instituto Our clients can benefit from open access to any Tecnológico y de Energías Renovables (ITER) site carrier housed in our datacenter due to the and next to the Parque Científico y Tecnológico neutral characteristic of D-ALiX, which provides de Granadilla (Scientific and Technological Park high levels of connectivity and quality of of Granadilla). This location means an easy communications. access to the datacenter through the TF1 motorway – the Tenerife South airport is less than 10km away, the future seaport of Granadilla in the surroundings, the Tenerife North airport less than one hour by car and the Service guaranteeing and security seaport of Santa Cruz de Tenerife is slightly over 50km away. High levels of cooling, electrical availability and strict security systems, apart from resistency to inclemencies in case of environmental disasters, allowing technological equipment housed at D- ALiX to be operative 24x7x365.

Tax benefits

IGIC 5% IVA The Impuesto General Indirecto Canario (IGIC), which offers benefits with regard to the IVA (Value-Added Tax). ZEC 4% The Zona Especial Canaria (ZEC), to which 4% of Corporate Income Tax applies (instead of 30% Tenerife of the General Scheme). España

Canary Islands RIC 90% The Reserva para Inversiones en Canarias (RIC), allowing for a reduction of up to 90% of undistributed profits on the Corporate Income Tax base. First class infrastructures Scalability

State-of-the-art facilities, categorized as TIER A modular design, allowing a horizontal expansion III+ due to its high levels of reliability. D-ALiX rather than floor by floor, offers a more adapted also receives the TIER IV configuration in its service to your needs and business, optimizing the electrical infrastructure thanks to its redundancy. necessary investment.

www.d-alix.com 3 SERVICES CATALOGUE

Green datacenter International connectivity

D-ALiX is framed within a sustainable Offering the option to develop your business in a environment, where renewable energy continent such as Africa, thanks to the possibility production exceeds demand by far. The of connecting through D-ALiX to any of the datacenter directly incorporates in its roof international submarine cables ACE, WACS, MST, 400kW of photovoltaic production. This way, you SAT-3 or Atlantis-2, which travel along the can house in a “green” infrastructure without Western African coast. CO2 emission (carbon fingerprint).

T CS AN 6) AN 8 A MS TLANTIS-2 A PENC (PENC W

CE -2 T A

SA AN 7)

-3 (PENC T SA

CanaLink (MST) ACE Telefónica de España WACS

n ACE (Africa Coast to Europe) is formed by a consortium of 25 carriers (primarily France National and insular connectivity Telecom) to develop a cable of 17,000km stretching from France to , D-ALiX is the first neutral submarine cable connecting it its way , Tenerife and station in the world delivering direct connectivity several countries of the Western African coast to mainland Spain, apart from the islands of and Cape Town. The cable is estimated to be live Gran Canaria and La Palma through the three in the second half of 2012. open access submarine cables of CanaLink. n WACS (West Africa Cable System) is a We can add to this the insular terrestrial ring consortium of 13 carriers, with a major deployed by IT3, also open access, that covers participation of and , to develop the island of Tenerife and offers points of South a cable between London and South Africa. The presence of the Spanish academic and research cable, which stretches along 14,000km, will also network (RedIRIS).. have landing points through the entire Western African coast and in the Canary Islands.

n MST (Main Street Technologies) is a private cable carrier comprised of African and American capital. Operating since July 2010, it joins South Africa, Tenerife and Portugal to then reach London and New York using existing networks.

n SAT-3 (South Atlantic-3) links Portugal and Spain with South Africa, with landing points in the Canary Islands and several African countries. In South Africa, it connects with the SAFE cable to reach Asia.

n Atlantis-2 connects Portugal, Tenerife, Senegal and with South America (Brazil and Argentina).

4 Housing

“The housing services of D-ALiX are currently the ones that offer the highest rate of availability and reliability in the Canaries, helping to improve the TIC infrastructures in the islands”.

Manuel Cendagorta-Galarza (Chief Executive of the Instituto Tecnológico y de Energías Renovables, S.A.)

“D-ALiX includes first class infrastructures that guarantee the high quality of its services. Furthermore, its state-of-the-art infrastructures allows the datacenter to be an example in the sector due to its renewable energies integration and help in having a much more sustainable environment.”

Javier Zazo (Chief Executive of ARX, Spain's leading firm in the building of datacenters)

www.d-alix.com 5 SERVICES CATALOGUE

Housing infrastructures

Our housing solutions offer a secure, reliable and Each and every room designated to IT high availability environment to house your equipment is equipped with discharge / technological hardware in a flexible way without extraction air treatment systems. These systems worries, as D-ALiX manages and maintains all will keep a higher air pressure in the critical infrastructures 24x7x365. areas, thus preventing entry to particles which could then negatively affect the hardware. Depending on your needs, D-ALiX offers you up Furthermore, these systems will guarantee the to four different types of colocation services. quality of the air in the rooms through filtering and circulation.

Our datacenter has been designed to implement a cold aisle / hot aisle system, separating the A redundant cooling system cold air source from the hot air discharge, cooling the high temperatures that the datacenter can reach. D-ALiX balances the main air flows to obtain optimum temperature values. Our redundant system of water chillers provides a correct Lastly, our Automatic Flow Pressure system management of the flow volume and allows to measure the ground flow air pressure temperature of the installed hardware in the at any time, helping to manage its flow. datacenter. The redundant Computer Room Air Conditioning (CRAC) system communicates with the chillers through the Business Management System (BMS) software.

The complex hydraulic circuit implemented in the installations of the datacenter features a main double manifold and a double discharge and return circuit with capacity to cool any space in both building floors. TIER III+ D-ALiX implements room moistening in its cooling system, allowing to maintain relative optimum humidity for the operation of our clients hardware.

6 Uninterrupted electrical supply Flawless monitoring and security guaranteed systems

The electrical infrastructure of D-ALiX is All systems at D-ALiX (security, electrical, designed to guarantee reliability and flexibility, cooling, fire protection, etc), whether shared or providing you electricity indefinitely even in case dedicated to a particular client, are monitored of electricity supply failure. 24x7x365 and operate permantely within the operative procedures that a critical system of these characteristics requires. This way, we can anticipate ourselves to possible failures and prevent problems that could seriously affect your applications.

Thanks to the Business Management System (BMS) implemented in the D-ALiX control room, all information can be centralized, obtaining immediate notifications if any irregularity is detected in the facilities.

In relation to security, you will benefit from a surveillance system present 24 hours a day and 7 days a week. The infrastructure is comprised of a double power supply, a redundant system of power The high security system implemented in D-ALiX generators (2N), uninterruptible power supply consists of perimeter security (including fencing systems (2N+1) and transformation center (2N). and the continuous presence of physical security All to provide 48-hour autonomy at full load (2N personnel), closed-circuit television (CCTV), deposits) with an electrical infrastructure that strict access control and, lastly, intercom and has been classified as TIER IV. public address (PA) systems in all of the datacenter rooms, allowing communication at all time with security and control personnel. State-of-the-art fire protection systems

The datacenter is equipped with the most advanced detection and extinction systems. The detection system works through the use of optical and extraction sensors, allowing an early smoke detection apart from a high immunity to false alarms. In relation to the extinction system, it is comprised of water mist in IT rooms and gas extinction in the transformation centres and battery rooms.

TIER IV

www.d-alix.com 7 SERVICES CATALOGUE

Types of housing Rack Private suite

The most basic housing solution at D-ALiX is Private suites at D-ALiX consist of a dedicated racks. Each rack includes a dedicated power space in the datacenter, adapted to the specific feed, proceeding from a shared power needs of each client. distribution supply. The fire suppression and temperature control Racks are located in a shared space with other infrastructures are shared. Power supply is racks and each has an individual lock, dedicated and control access to the suite maximizing the available space. Each client can completely exclusive. house, at least, one rack or install its own, as long as it meets the measures established by D- Each private suite is separated from other ALiX. datacenter areas by opaque walls, restricting the view. As the cages solution, private suites also offer complete modularity.

The racks solution is ideal for clients that are looking into subcontracting critical hardware, establish themselves in multiple strategic locations The largest enterprises, which need more space or wish to increase their available surface at the and security for their resources, will be the ones same time their space requirements increase. which will benefit the most from the private suites solution.

Cage Private room

This private space, built to the exact space With the aim of adapting furthermore to your requirements of each client, guarantees that the requirements, the solution of private rooms has technological hardware will be up and running in been developed. short time. Located in the datacenter, each private room Under this type of housing, cooling, fire provides a completely exclusive infrastructure suppression and electrical panels are shared with and is physically separated from the rest by other clients. In comparison to the racks partition walls. Through this solution, each client solution, cages offer the advantage of not being can enjoy exclusive services such as access restricted to a specific size, allowing clients to control, electric panels and fire suppression contract exactly the square meters they require, systems. being able to upscale or downscale the cage space in the future.

The private rooms' solution is orientated to enterprises that look for further security for their This solution suits perfectly to clients that look for hardware. more privacy as space is not shared with other clients, benefitting from a private space separated physically from the rest of the room.

8 Services

“There is no doubt that one of the strengths of D-ALiX in comparison to other datacenters is its capacity to adapt to the requirements of each client offering, apart from housing, a wide range of additional services.”

Jesús Rodríguez (Engineering Director of ITER)

“With the commissioning of the ALiX project, one of the main benefits that enterprises belonging to the Insignia Empresarial cluster are going to notice will be the saving in infrastructure expenditures.””.

María Luisa de Arcos (President of the “Insignia Empresarial” cluster)

www.d-alix.com 9 SERVICES CATALOGUE

Hands and eyes, and system maintenance

Thanks to the hands and eyes service of D-ALiX, Some of the roles that our technicians may your hardware will be operative 24 hours a day perform are: and 7 days a week. If any maintainability or operational roles are required to be performed to n Tasks that need the presence of a level 1 your hardware in the datacenter, D-ALiX technician, which will perform the tasks following technicians will be at your service as they have your instructions and requirements. the experience and training to perform these n Reception of your equipment, as well as tasks. photographs of the hardware and datacenter space. n Cross-connection from your hardware to the patch-panel.

Meet-me-room

The D-ALiX meet-me-room (MMR) is the ideal For this, cabling should be undertaken from the place to establish interconnections. location of the client to the aforementioned room and acquire a circuit or position in the dispatcher The meet-me-room of D-ALiX will allow these of the MMR. interconnections through twisted pair, coaxial and fiber optics, and in a completely neutral Once connected to the meet-me-room, you will way. have total availability and freedom to interconnect with those carriers or clients located in the room at no cost. The only expense will be the internal cabling.

10 Coworking

The modular design of D-ALiX enables us to offer Characteristics you services even more adapted to your requirements. The office spaces are fully n Individual table with chair and drawers. equipped with tables, chairs and individual Ergonomic design. drawers, apart from shared cupboards and n Shared cupboards for additional space. power sockets. n Power sockets and network access. n Air conditioning (AC). The Wi-Fi signal and hotspots in these coworking n Free parking space. spaces will allow you to be remotely connected to your hardware and enterprises at all time. Everything you need to guarantee a comfortable space for you to work.

Conference and contingency rooms

From D-ALiX, you can have at your disposal Characteristics exclusive and completely equipped spaces where you will be able to organize your private n Table with capacity of ten people, chairs and meetings inside the datacenter. In the same way cupboards. Ergonomic design. and in the contiguous facilities of the ITER, we n LCD 55” Full HD TV with connection to also provide you upon demand the possibility to external devices. use our training rooms or assembly hall. n Real time video streaming for conferences. n Power sockets and network access. The conference room inside D-ALiX facilities can n Air conditioning (AC). also be used as a contingency room. In the n Free parking space. event of not being able to access the datacenter, there are also two more rooms at the ITER premises that can be used for contingency purposes. www.d-alix.com 11 SERVICES CATALOGUE

Warehouse

To complement our colocation services and with n In-site: physical warehouse to store the purpose of easening our clients the equipment inside the D-ALiX datacenter. installation of their hardware and equipment we Orientated towards short-term storage. provide two types of warehouses. Its choice will n Off-site: physical warehouse to store depend on the time frame (less / more than 3 equipment in the external facilities of the days), the volume of the goods to store and the datacenter, inside the Instituto Tecnológico y de physical location of the warehouse: Energías Renovables (ITER) premises. Aimed at large volume and / or long-term storage.

Bioclimatic houses

Included in the wide range of services catalogue of D-ALiX, accommodation in the bioclimatic houses of the Instituto Tecnológico y de Energías Renovables premises is also offered, only a few steps away from the datacenter. The clients of D- ALiX will benefit from special discounts when accommodating in these unique designed houses, which help in having a more sustainable environment as they are self-sufficient in power supply with zero CO2 emissions. A unique enclave which exudes tranquility and peace.

For more information about the houses, visit the website http://casas.iter.es.

12 Contact

Contact us if you require additional information or a quote for your enterprise.

Datacenter-ALiX “D-ALiX” NAP of Western Africa and Canary Islands, S.A. Polígono Industrial de Granadilla, s/n 38600 – Granadilla de Abona Santa Cruz de Tenerife – España

TEL: +34 922-747-700 FAX: +34 922-747-701

E-MAIL: [email protected] WEB: www.d-alix.com

13