COMMUNITY TRANSPORT Individual Members Needs Survey (Appendices) INDIVIDUAL MEMBERS SURVEY – APPENDIX A Free Text responses to Q7 "Do you feel individual travel needs are met by the services available? - If 'no' then what other local travel needs do you have?"

1. A good bus service 2. A mobility scooter 3. A Sunday morning service there and back from church. We don't have a car so having to get to church before 10 O clock am is difficult, as we live on a hill. 4. A vehicle which would take shopping in 5. Always late and often do not turn up. 6. Ambulance for visits to or taxi 7. Any others 8. Appointment times, pre-booking 9. As explained don't drive due to medical history. 90 bus stop was great when it came to Jarmans (Leinster Ave) as you could reach some hospitals via this bus. 10. As explained I have not used Dial-A-Ride yet but expect to do so in the future. 11. As I haven't been able to use it yet I can't pass comments on it but I know a neighbour who uses it & they arrive at the same time every week, so I would say, time wise they are very good. 12. As in No.6. 13. BDAR could not offer the service that was requested. We were told to book a week in advance. They only go to shops etc. LWCT - this seems to be a club. Regular users are openly hostile. 14. Been on Mede support bus 10 years ago for my mother she had illness. 15. Better Bus Service for Lawrence Weston. 16. Better service & return. 17. Booking was a problem, evenings and weekends not available. 18. Bus 19. Bus or car belonging to daughter in law. 20. Bus pass 21. Buses for work and local taxi firm for other running about. 22. Car sometimes, if I can because it needs to run. 23. Carer assistance. I am housebound & disabled now. 24. Clifton has none - Only a bus 8 or 9 which is good when it comes but not often enough. Born in Clifton and as a child and teenager, bus ran every 2 mins. Roadworks in Whiteladies Rd, Blackboy now means no bus from top of Blackboy Down to BBC, St Pauls Rd. I waited 30 mins at Precinct beofre realising this. Please could 8 & 9 run more frequently. 25. Dial-A-Ride only operates within a certain boundary and you can never book when you want them, used them twice about 4 years ago. 26. Difficult to fit with times I need when I phone. 27. Don't know have not been out on my own for over 2yrs. Hospital appointments etc doctors, dentist. I have just come home after 2 wks in Hospital fell in bedroom & fractured my hip, still walking around on sticks. 28. Dr. Local Hospital 29. Evening and weekend travel non existent 30. Evening transport from dial a ride to theatre etc. 31. Family transport 32. For the local area's travelled to, to be a wider area, like Kingswood, and to operate at evening's & night 33. Friends & family when available 34. Greater availability, especially with regard to frequency and ease of booking. Page A1 | A1 | INDIVIDUAL MEMBERS SURVEY – APPENDIX A 35. Have not tried 36. Haven't used the service in a long time; as I have my free bus pass. 37. Health appts as above. Dentists - (6 mthly). Hospital X-rays, consultations, eye problems, cataracts etc. Opticians (annually), shopping Cribbs Xmas etc, banks W-o-T. 38. Hospital 39. Hospitals, I use eye, Frenchay and BRI hospital. They wouldn't take me here. I feel they should go to local hospitals. 40. I always use Park & Ride. 41. I am 83 - I have lost my hearing (profoundly deaf). I am totally dependent on my husband. The first bus drivers are not trained to deal with DEAF passengers. That is why any form of community transport - for essential journeys is so important. A personalised service is too costly but regular trips at regular times from regular pick up points would be most welcome. The drivers get to know our disabilities and are understanding. DEAFNESS is a hidden disability & is very under-rated. 42. I can never get the service as the service is never available at the times I need it or to the Destination I need to go to. 43. I can never get through to Dial-a-Ride so have had to walk 44. I cannot book any of the services. They are always fully booked. 45. I don't use it anymore 46. I feel I don't get enough service i.e to take me shopping etc. I would like the transport to take me places so I would become independent again as I rely on everyone else as I am in a wheelchair. 47. I find difficulty acquiring any of these services. There appears to be very little advertising of these facilities. 48. I have a driving license but because of ill health and finance, can't drive. 49. I have been a member for many years, but find whenever I wanted transport I could never get it. It cost me more in telephone bills than I can afford so I gave up. Since I've been a member I only was lucky twice in as many years. 50. I have felt for a long while now, through lack of good doctors interest & being sent to the pain clinic (Frenchay) in the first place where eventually I went not two months in Hospital where time was wasted, where I had an injection into the trapped nerve, which relieved me of bad pain & when I moved to the left, I lost my balance & fell over. This was never examined & it got worse. Even now I have a lump at the lower side of my left knee is out of place. No pain there. 51. I have my own car 52. I have recently recovered from a femur fracture and at 97 years of age would like this to have been more help. 53. I have severe mobility problems so need to use a wheelchair. I use the ambulance transport for my hospital appointments but am now confined to the nursing home. I would love to go out. 54. I have to pay for taxis. 55. I have to use a mobility scooter as I cannot walk far and the bus only runs every half hour - it is impossible to book Dial-a-Ride as the phone is frequently engaged and when one is eventually connected all available slots have been taken. I have not been able to use Dial-a-Ride for more than a year. 56. I haven't used the service as my husband (driver) retired, so we could manage alone. Unfortunately he has now got glaucoma & on coming cataracts. I need help because of spinal trouble & have to use a 3 or 4 wheel walker or rollator, would it be possible for my husband to travel with me? He now doesn't drive in heavy traffic. 57. I receive lifts to and from to Buddhist centre from friends Page A2 | A2 | INDIVIDUAL MEMBERS SURVEY – APPENDIX A 58. I should like to explain my particular needs. I am in my 70's & having treatment for cancer. I also have other health problems. I rely totally on family & friends for transport to 2 hospitals, doctors surgery & also for shopping. If my family could not take me to hospital or doctor it would be very difficult & I should like to see some sort of transport available other than having to rely on very expensive taxis. I would be willing to pay a reasonable fare for this service. 59. I tried Dial a Ride to go to Hospital three times and they could not pick me up. So I had to have a taxi which I cannot really afford. 60. I would like it extended to Cribbs Causeway. I live in Westbury-on-Trym! 61. I would like to visit my sister's who don't live in district. Also shopping. 62. I would like transport to take me to my GP and health centre and to do my shopping and to clubs. Booking transport was not convenient. 63. I'm very close to the bus station and can access buses to any local area. 64. Information about bus frequencies 65. It was much better when No.78 went straight down to Bedminster & Broadmead. 66. It would be good if Dial-A-Ride could be used at a time suitable for passengers instead of trying to book and finding no suitable slot is available. 67. It's not always been possible to book when I wanted to use the service, which leaves me a bit stuck. 68. Local bus services do not give access for people with disabilities having to be able to walk to bus stops (unreliable service). 69. Local buses, first bus sometimes erratic. Does not always follow timetable. 70. Local taxi service 71. Mobility Scooter 72. More places to go and see - Bath, W-s-M, Wells, etc. 73. Morrisons Supermarket - Lidl. 74. My travel needs can only be met by BDAR but only week days. 75. N/A 76. Need to get to Kingswood, cannot use pass owing to recovering from borowig on hip. 77. Need to travel in neighbouring local authority area. 78. Never asked before (applied) 79. Never available when needed. 80. Never have used the services. 81. Never used this service before 82. Nil 83. No idea if they can help of not - this is all news to me. 84. None at the moment 85. None, unless my daughter takes me. I have a lady to do my shopping and cleaning I pay for. 86. None. 87. Not always able to get on the bus as it only caters for so many people 88. Not at weekends. 89. Nursing home meeting appointment, hospital appointment. When a member of your household is ill, help to get there to visit. 90. Occasional hospital appointments. 91. Often need assisted transport. 92. On the several occasions I have phoned to use BDAR, they are always full and will not let you book in advance. 93. Our bus runs once an hour and not on Sundays. Then, it means changing buses at and when returning, it could mean waiting an hour for the bus as it is an hourly service. Page A3 | A3 | INDIVIDUAL MEMBERS SURVEY – APPENDIX A 94. Rejoining Dial-a-Ride 95. Saint Monica Nursing Home not easy to always reach. Bus is good, but not good enough, need another view to enable to improve service for disabled. 96. Seats not always available. Visits to BRI, St Michaels Hospital and Eye Hospital. 97. See above (6) 98. Taxi 99. Taxi and hospital ambulances as I am disabled. I can't walk to far to catch a local bus. I have never been able to hire a Dial A Ride since I became a member. And a other thing is neither has my wife who is also a member we had a phone call asking us why we don't use the service. Well now you know, it's absolutely hopeless. 100. Taxis 101. The car 102. There are many older folk living around Cr/Rd and there is no bus route to take us up the hill to Waitrose, banks, p/office, library etc. Downs anymore. 103. To attend the new South Bristol Hospital for appointments. 104. To be able to use BDAR more frequently than currently allowed 1 trip per week plus hospital/doctor if necessary. 105. To have a reliable service that is easy to book in advance, so I can plan my journeys without extra stress, at a reasonable price. 106. To visit local health centre. 107. Transport that will take my mo scooter. 108. Unfriendly passengers on the LWCT. On one occasion, LWCT could not pick up a regular traveller from as my partner was on it and did they let us know it's not the crew, but the regulars? 109. Visiting Dr etc. 110. Walk bus or asking for lift 111. We have not used yet. Looking forward to warmer days. 112. WE would like to have A REALIABLE transport to take us to the local shops at least once a week - as it is a "if available" service, there is no guarantee you can get anywhere. For the elderly & disabled this is worrying. Regular pick-up points or specific dates would be more effective, i.e. at Belland Drive on whatever date & time. 113. Weekends Sat/Sun to visit friends 114. When I go to my club on a Tuesday & Wednesday have friends who take me 115. When I needed to visit the service could not help. 116. When I tried to use the service it did not fit my needs at all. 117. Would like to visit family at Southmead. They are at work sometimes & unlikely your service would bring me back in evening, but likely family could. 118. Would only apply if absolutely necessary.

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Free text responses to Q9 If you haven't used Community Transport in the last year, what are your reasons? If ‘other’ or ‘I was unable to use the service because of my impairment’ provide details

1. 2 replacement hips (hospital & recovering) 2. Accident end of 2011 ongoing into 2012. 3. Afternoon church meeting cancelled owing to illness - unable to book and go out for the present. 4. Age 85 - Suffer from Spinal Stenosis & Arthritic knees 5. All I use transport for is going to my day centre and a minibus comes around and picks up everyone who goes there. 6. As I am elderly being born in 1912 7. Assistance unavailable @ time required, also very unsure of ability to remember where & what time I am to travel to & from destination. Anxious, nervous, scared, stressed etc. 8. At the moment mobility is very limited 9. Because of having eye treatment, I have lost confidence. Also age but once I get my new spectacles, hoping to use the service again. 10. Because of loss of my husband 11. Because of my hip and knees 12. Because of stroke. 13. Been ill 14. Been in hospital 15. Broken hip. 16. Can take my mother by car if needed to 17. Can't walk to bus stop 18. Cannot book service because cannot speak English and restriction on booking times. 19. Crush fractures to my spine caused by osteoporosis. 20. Deafness is so under-rated if I was living alone I would find it hard to make a telephone call. That is why "REGULAR" routes, pick up points/drop off points are so desperately needed. 21. Dementia 22. Do my shopping online mostly. 23. Don't feel well enough. 24. Don't know about it 25. Eye drops. 26. Fall in supermarket. 27. Family 28. Fell down and hurt leg. 29. Fractured Femur. 30. Have been laid up through hospital (operation at ) & being treated by Hospital (Southmead ) Bristol 31. Have had 18 months of one health problem after another & have barely left the house except to keep medical appointments. 32. Health reasons. Too unwell to travel. 33. Hip replacement. 34. Husband whom I was visiting now deceased 35. I am 90 years old. I live alone, home at top of very steep cul-di-sac 15 steps up to front door. I require no other assistance.

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36. I am a cleaner in two schools so can only use it in school holidays but still pay membership money every year 37. I am at work 38. I am fully disabled and only go out with my wife driving. She also assists moving from house to car. 39. I am housebound because of my disability and the wife has early Dementia. 40. I am waiting for surgery at Southmead Hospital has been cancelled several times. 41. I could be taken "one way" only/I now have a vehicle and transport myself. 42. I didn't know about these services 43. I had a bad fall last June 2011 and was unable to go out to use the BDAR. I was able to use the DCT to church and back from Dec 2011. 44. I had two operations over two years ago, I am 98 years this April and have great difficulty in walking, my daughter who lives in Weston Super Mare does my shopping. 45. I have been housebound since last August 2012, I can't see very well or walk very well. 46. I have been unwell and was in hospital but am much better now. 47. I have been unwell. I have difficulty booking day before, not sure if I am well from day to day. 48. I have dementia with Lewy bodies. This has similiarities to Parkinsons disease and my mobility is severly restricted because of the condition 49. I have heart problem, Kidney problem and have had a fall resulting in hip operation 50. I have not been well, but better now so I will book. 51. I have Polymyaigia Rheumatica and am on Steroids. The condition can come and go at unexpected times. 52. I have severe M.E. Too ill to leave the house 53. I have suffered ill health over past year or so. Also, can't book journey as I have limited use of English 54. I regularly fall down 55. I ride the Catt bus. 56. I suffered from chest pains also diverticulitis. 57. I use it to go to Headway once a week, very good service. 58. I used taxis but I am becoming more disabled and will need the Dial-a- Ride service. 59. I used to use the buses but not I am in a wheelchair for a long while. 60. I was able to use RSVP drivers to take me to MS Therapy Centre when it was in Nailsea. 61. I was far too ill mentally & physically - I could not concertrate properly, remember properly or trust my own judgement. I was also severely depressed. 62. I was unable to use transport due to waiting for a knee replacement operation, now waiting for hip operation. 63. I was very ill 64. I'm now able to drive my car often enough & can use public transport. 65. I'm unable to go out on my own. I have to have my wife with me. I have very bad balance & keep falling. 66. Illness

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67. Impossible to get through on phone and even if connected usually find no slots are available. Restricted to calling day before only 68. In hospital & rehab for hip replacement for 8 months 69. In hospital and now can no longer manage stairs to front door. 70. In hospital. Lack of confidence, going out by myself 71. It did not fit my work day. Needs or allow me to go to appointment & return home? 72. Knee replacement. 73. Last time "Dial-A-Ride" was used the vehicle was sub-contracted and driven very fast and roughly. 74. M.S - Relapses left me to ill to go out and I was unable to book a ride recently when I needed to go out, so had to book a taxi instead. 75. May 2011 had an accident. Damaged my left leg, broken ankle. 76. Missed a couple of times through common illness. 77. My balance and feet are a problem with walking also. 78. My husband had operation aortic aneurism in February 2006 and I had operation for cancer of lung in Dec 2010 so we have not been far. 79. My mobility is variable. 80. My only reasons for not being able to use Dial-A-Ride have been due to ill health (eg physical relapses where I am unable to go out at all/flat bound) or been unable to book a journey due to high volume of calls. 81. My sight (one eye blind), difficulties in walking (severe problems with spine) 82. My wife has been too ill to go out. 83. My wife just died. 84. Need door to door service as I am unable to use public transport as they inaccessible on the 36 and other buses. 85. Need it for doctors & dentist app. which do not comply with doctors hours, I have to walk 5-15 mins down hill and catch a bus just to the doctors 2 stops plus another 3-5 mins walk from main road to doctors office. 86. Need tail lift for powered chair, Anchorage for chair not provided - unsafe, no help from driver present, need door to door. 87. Need vehicle that can take my scooter. 88. Needed to go to Kingswood, Downend and for medical attention but area not covered by the transport. 89. No confidence to use a bus with a rollater. Can never be sure of sympathy of bus driver to wait and allow for disability. 90. No evening service 91. Not going into Downend. 92. Not used since August 2011 as in hospital 93. Not well 94. Only ever heard of Dial-A-Ride. Never heard of the others and I see that one only operates in . 95. Operation in hospital. 96. Part deaf 97. Period of illness 98. Person visited now deceased 99. Pick up time changing - expected to be collected at 2.30pm and transport would arrive at 2pm.

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100. Quite often, I cannot take my son with me when I go to town which is what I use this service for because there is no room on the bus. 101. Registered in Sept. 2011 due to possible necessity after impending knee replacement. Operation done in Feb 2012 but have not been sufficiently mobile yet to venture out. 102. Replaced knee joints unsuccessful, no strength or power for me to get on bus without help, I have fallen in the past entering bus, (no injury though.) 103. See my answer to No6 over 104. See No. 6 105. Series of injuries suffered. House bound for a while due to serious injury. 106. Severe Rheumatoid Arthritis & Osteoporosis 107. Sight impairment (glaucoma) + immobility from stroke. 108. So far I'm managing to drive where I need - locally. Eye-test soon. 109. Spinal problems and sight-impairment, plus needing frequent access to toilet facilities. 110. Still recovering from spine operation - weakness and pain. 111. Stopped taking me to vets 112. Taxis 113. The service is not able to meet my needs. 114. They are unable to get me to medical appointments on time so I have to pay for a taxi 115. This service does not run to Kingswood. Where my sister (Age 90) lives. (The Kingswood service will run to Bristol) 116. Too ill 117. Trouble with eyes & neck afraid of falling 118. Unwell/loss of confidence 119. Use of car at moment 120. Very limited mobility - walk with crutches after 5 years of hospitalisation and lung problems. 121. Very poor mobility & dementia. 122. Was caring for husband who was housebound and couldn't be left alone, now passed away. 123. Was not used, see No. 7. 124. Was very ill over the last year or two so I was unable to go out. 125. Wheelchair user need space to accommodate legs 126. Working hours so unable to book, but perfect during school hols.

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Free text responses describing the experience of those who answered Q11 "How easy or difficult have you found it to book a journey on community transport?" as ‘difficult’ or very ‘difficult’ and those who stated that they had made a formal complaint.

Comments from those saying booking ‘difficult’

1. Engaged telephone(s) 2. (Not enough seats) 3. Able to be taken to hospital but unable to be brought back 4. Already full. 5. Always booked up 6. Always booked. I suppose people book an advance when they leave. 7. Always full + won't go to hospitals 8. Always fully booked when dial previous day. 9. As mentioned in 2. The phone line is usually engaged and it seems difficult to book ahead. 10. Because everyone got to do it for me because at time I don’t understand. 11. Because you can only book 24hrs before and it can be booked up so then I have to get a taxi 12. Booking ahead for Southmead health centre. A refusal, leaves no time for certainty in booking a taxi. 13. Booking at times can be difficult 14. Booking line difficult to get through very often. 15. Buses have been full or going somewhere else. 16. Busy line 17. Cannot always get day or time required. 18. Can only book day before - often unavailable, so I can't get to my appointment. 19. Can only day before not often available. 20. Can take quite a while to book time between booking and picking up at destination sometimes too long. Wait in shop to be picked up some times 2 hours not needed if only shopping once a week for one! 21. Can take up to 20 minutes on redial to get through to book a ride 22. Can take up to 30mins plus to get through by phone. Time slots available not suitable 23. Can take us out but cannot connect on return journey 24. Can't always get through to book a lift, or they sometimes don't turn up. 25. Can't book in advance so don't know if I can always go to an appointment. 26. Can't get it the day you need it or the time you need. 27. Can't get them to answer the phone 28. Cannot always get through on phone & then most times are booked - need more times. 29. Cannot choose preferred time - also hard to get through 30. Cannot get through to book. 31. Certain time for booking not long enough & several times you cannot get through.

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32. Constantly engaged, so by the time someone answers, invariably, a place on the bus is unavailable. 33. Could not get a lift on the day I needed as the bus was booked up. 34. Could not get through on the phone - engaged usually. 35. Could take me to my club but couldn't guarantee to bring me home. 36. Couldn't be fitted in to meet my schedule. 37. Couldn't get return journey from surgery. 38. Daughter does it due to hearing problems. 39. Deaf 40. Dial-a-Ride is difficult - cannot fit me in - if I get an answer, most often engaged. 41. Did explain my reason, very disappointed, the day I need, can’t have the facilities it’s wasting of time. 42. Did not go as far as 43. Did not go to the place we wanted. 44. Did not go where and when we wanted or it was full. 45. Did not know when to book for service on a specific day. 46. Difficult - if BDAR. Easy - if other. 47. Difficult Dial A Ride, had to get trips St Philips taxi, cars sharing very short trips 48. Difficult in getting through on phone. Return journeys wait for sometime to be collected. 49. Difficult to book one day before travelling. Spend a long time redialling the phone to get through 50. Difficult to get through & when I do no transport then available. 51. Difficult to get through and when I'd get through there are no places left. 52. Difficult to get through at 9.30am. Then it is often too late. 53. Difficult to get through on phone 54. Difficult to get through on the phone. 55. Difficult to get through. 56. Difficult to get times required on days needed. 57. Difficult to make contact with the booking office because they are always busy. 58. Difficulty phoning, would like to be picked up same time every week automatically 59. Don't find it easy to book, day and time needed for hospital appointment. 60. Don't go where I need to go! 61. Don't know anything about it. 62. Due to not being able to get through on phone 63. Either time was not good. And also when able to arrange a journey to my sister's you were unable to bring me home i.e already full up no seats available. 64. Every time I phoned I could not get on it so that’s why I have not used it for a while, as I’ve been refused since we have been at this address. 65. Experienced long delays getting through to order it. 66. Fall on bus, bruising on back of my body. 67. Find that you can't get through, very busy line.

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68. First time use was acceptable, the second time the destination was not able to book to wait for a phone call that never came non reliability 69. For transport to Broadmead for shopping, one way only. Had to return by taxi on two occasions. 70. Found Dial a Ride not able to take me time I wanted. Have not used since some years now. 71. Fully booked when I applied. Haven't tried since. 72. Gets booked up too quickly, hard to get morning appts 73. Getting through 74. Getting through on phone. 75. Hard to get some days for wheelchair. Can only book priority 1 day a week 76. Hard to get through on phone. 77. Hard to get through to the operator after 9.30 78. Have been told different and conflicting information by your staff. 79. Have found I can be taken but not returned for a reasonable time. 80. Have to wait for call back 81. Having difficulty getting through on a phone I travel every week to same Superstore it would be much easier if they could just pick me up regularly every week without having to phone. 82. Having to ring and wait for reply. 83. Hearing problems - daughter books for me. 84. I am deaf and find it hard to make an appointment. So it was agreed that they would put my name on the computer to come weekly without anybody phoning. 85. I can't always get through on the telephone as it is always engaged and you can only book the day before which means my son has no guarantee of getting to a clinic appointment or only 1 way is offered so we might not be able to get home. 86. I can't get through sometimes 87. I cannot travel before 11am. I cannot wait more than two hours for return trip. Had to wait 4 hours. 88. I do have to keep ringing and ringing to book for my booking at 9.30 - 11.30 on a Tuesday to travel on Wednesday. As I travel with Dial a Ride every week it would be helpful if this could be a standing booking. 89. I don't always know in advance & then it is always fully booked 90. I find I cannot book an appointment on Dial a Ride to go to the doctor or Southmead hosp. 91. I find that they are so often booked up. 92. I find the BDAR service poor though I am a member it is difficult to get to a doctors appointment. 93. I have been told I was out of the area and although I have been near the phone since 9 30 when they start booking. Sometimes I don't get a return call so am unable to go its very disappointing. 94. I have tried to use the service before, but found it was not going to the area required. 95. I have tried twice this week to book, once to go to a weekly class and once to a supermarket & even though I was willing to go at any time to any supermarket, I was still unlucky.

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96. I help my sister (95yrs) to have a dinner by me on Thursday, to get to her home is difficult. Takes time to get through to DAR, then they only offer one way. 97. I need help in planning my journey 98. I need to ask for help to make booking. Also, availability is limited due to capacity vs demand! 99. I need to ask the Chinese Women's Group to make a booking for me. They have to spend time calling you one day before any event

Comments from those saying booking ‘very difficult’

1. a) Long telephone wait b). Unable to get return journey (there & back) 3 times I tried to book BDAR in the past, but each time was told they were not doing or were full. 2. After great difficulty getting through at 8.30am on one occasion, I asked to be taken for an appointment & was told they could take me, but not bring me back. It is too stressful not knowing in advance if you have transport for a GP appointment. Taxis are very expensive, and getting one to take a power chair is a problem, very often the wrong wheelchair type taxi is sent, and late. So it would be nice to have reliable help when needed. 3. After ringing from 9.30am & often for 45 mins + nothing available. 4. Although dialled at 9.30 continually, but was told it was fully booked. Gave up. 5. Although I start phoning at 9-30, I'm often told I either can't be fitted in at all or for one way only. This is for G.P. appointments. 6. Always booked up weeks in advance. Old people get priority, I'm disabled but don't get any priority, it's not fair + they don't pay. 7. Always had to rely on someone to phone at the given time. 8. Always unavailable. 9. As above fed up with asking 10. As in question 9 11. As said overleaf. I think there should be more spaces even if they charge a small amount and Broadmead and Frenchay & Southmead hospital should be included. 12. BDAR - Couldn't get through. Line always busy then transport all booked up. Over an 8 week period only managed to arrange transport once (though tried every week). 13. BDAR not able to meet needs. LWCT I gave for reasons in No. 7. 14. BDAR telephone line engaged 15. Because of time and telephone line. 16. Because you are always fully booked. I have seen one person get off the Dial a Ride bus at Tesco & Morrisons to go in shopping. When I have needed you for hospital appointments, when I was told I have got a worn bone in my left knee and Arthritis in my right knee, I have gone to BRI & general on bus in agonies of pain. 17. Booking staff had favourites, did not follow first come first served policy, offered one way trips, this is no good because if you needed a

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lift there, you also need a lift home too! Booking staff acted like little Hitlers! 18. Bristol Dial-a-ride - always full. 19. Can never get through 20. Can never get through, always no one on the line 21. Can't book in advance. Phone on the day and always full. 22. Can't get hold of Dial-a-Ride 23. Can't get through and too small a window to book 24. Can't get through on phone 25. Can't get through on phone. 26. Can't get through on the phone. 27. Can't get through to try to book for hospitals. Alright for my shopping as I have regular driver who is very good. 28. Cannot always go on coach 29. Cannot get through on the telephone. 30. Cannot get through to book 31. Could never get taxi 32. Could not get through on the phone. 33. Could not give me an appointment when I needed it even when given two days notice. 34. Could not make myself understood (this is a Sikh lady). 35. Could not make them understand (this is a Sikh lady). 36. Could not take me to city centre with my scooter and carer and I gave any time of morning. City centre is 2 miles away. 37. Cross over from Bristol to S Glos, would do take me to Wellspring Healthy Living Centre for art class, as told they do not take you for Dr's appt, even though I argued it was very an activity. 38. Day and time was not always available. 39. Despite numerous requests in advance it is never available to me. 40. DIAL A RIDE - have to book a day in advance & only if transport is available can you be booked (so unreliable). Also won't take you for hospital visits. 41. Dial-A-Ride getting phone answered a getting time & date required. 42. Difficulty getting through, constantly having to re-dial - always engaged. 43. Difficulty having available transport on day requested. Have to ring up on continuous days in order to obtain a day of collection and possible return journey. In the past was let down as no transport arrived to return me home. 44. Difficulty in getting response from booking line 45. Does not turn up and this to o important each, because I shall always need your help all the time. 46. Don't turn up to appt. 47. E-mails not answered. 48. Either the van isn't going to desired area or not at the time I wish to. 49. First time I was very late for my hospital appointment and had to wait 3 hours for a return trip. 2nd time I applied I was told transport was not available as they were not in this area 50. Firstly - always engaged. Secondly am told not available at time wanted. 51. For the doctor, my eyes, cannot see to do forms.

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52. Get a ride less than 50% of requests. 53. Had to ring many times before I could get it sorted 54. Hard to get through just to be told no luck. I have given up trying. 55. Have Arthritis, have had hip-knee replacement & walking difficulties. 56. Having to redial many times to get through sometimes over half an hour. 57. Having to wait sometimes about 20 mins on the phone and then not able to book. 58. I am deaf, can't use the phone. 59. I can never get a booking because transport booked up, and I can only try and book a space on mini bus the day before my journey and it has to be booked by 12pm, I think its really stupid that people can't book at least a few days before your journey 60. I can never get the service as the service is never available at the times I need it or to the destination I need to go to. 61. I can never get through, if I can they're already booked. I always ring early and just try and try. 62. I can't get through on the phone. I rarely get a lift. 63. I can't phone or use internet as I cannot speak or read much English. Booking a journey is too difficult, a family member would have to do it for me. 64. I gave up because the phone was always busy and when I did get through the bus was fully booked. 65. I go for a social to a club once a week every Monday. I am offered one way journey sometimes when this happens I have a take one way or don't go because of cost as its my only way of socialising I miss it when I don't go. 66. I had to book previous day 67. I have been a member of BDAR - but unreliability of AVAILABLITY & RESTRICTIONS ie. won't take you to hospitals etc. make it a useless service to me. 68. I have been a member of Dial-a-Ride for over 5 years and I have never been able to book a ride!! I have tried and tried. It's always the same, I telephone first thing in the morning and I just get the engaged tone. I carry on trying throughout the morning and when I do eventually get through, it's too late as everything is fully booked up for the next day. I haven't even bothered to try for some time as I am completely disillusioned by the whole process! 69. I have never been too lucky 70. I have never used Dial-a-ride very much as I found it's not available when I want or only for a short time as well, and having to leave the booking to the day before, more than likely, means my taxi driver will not be available at such short notice. 71. I have not heard of community transport services. 72. I have only been able to book 3 times in the last year as always booked up, so don't bother. 73. I have only been able to book 3 times in the last year, always booked up so don't bother. 74. I have phoned many times from 9.30am but when I finally made contact there wasn't any chance of booking a ride

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75. I need help to do this. The staff are very helpful though (I am blind) 76. I need to have transport to day centre in Bedminster for the blind, par blind, I cannot afford taxis. 77. I tried to book both ways to take me to my place and pick me up on the day but they were only available to take me to the place, not pick me up afterwards so they were only available one way. 78. I understand the difficulty of phone lines & how few people to cope with demand, but twice I have been unable to get through, as long as constantly trying for 3/4 hour, even 1 hour. 79. I used the service once, and tried on several other occasions, but was told it was fully booked. I tried to book another day, but was told it was not possible to book in advance, which is the reason I have not booked again. 80. I was held up in an office which I could not change. 81. I was unable to get a ride to and from. Could not be taken but could be brought back. Unable to get a ride, no vehicles available. 82. I would phone the day before needed and could not get no reply or line was continually engaged. I’d finally get through only to be told nothing available. Some times the people on the other end of the line would say they would call me back later. They did not. Also, some of their manners were poor. No please or thank you or no apology for not being able to help me. 83. If the line is engaged in the first 15 mins there is no chance of a ride. I was using this bus everywhere for years to see my mother (92yrs) how I've nearly given up. 84. Impossible on some occasions, that's why I stopped using it, I have had to stop going to an exercise class because there is no transport to and from the class 85. In previous box - Unable to book suitable journey. 86. It is never available is fully booked or not useful on date I need 87. It’s always booked. 88. Kept waiting for very long time, most times when ringing to book. 89. Line always engaged, very very time consuming 90. My wife often finds number engaged & there is only a 2 hour day before that you can book this service. 91. Needed to visit Beechwood surgery, Fishponds - unable to get transport so I changed to a surgery closer to where I live. 92. Never able to turn, person like myself does need your help. 93. Never available at the time I need it. 94. NEVER available at the times I require them. 95. Never available at times needed, or could take me, but not able to pick me up to bring me back. 96. Never available or phone remains unanswered for a long time 97. Never been able to get when I need. 98. Never tried, don't know how to.

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Comments received from those who had formally complained.

Reasons for not using community transport in the last year

1. Because I could never get through to them I gave up. 2. Been too unlucky at time to get help when needed for transport. 3. I know the service never turn up, please do come. 4. Impossible to get through on phone and even if connected usually find no slots are available. Restricted to calling day before only 5. It has always been unavailable when I need it

Difficult or very difficult booking

1. Always booked up weeks in advance. Old people get priority, I'm disabled but don't get any priority, it's not fair + they don't pay. 2. Because you are always fully booked. I have seen one person get off the Dial a Ride bus at Tesco & Morrisons to go in shopping. When I have needed you for hospital appointments, when I was told I have got a worn bone in my left knee and Arthritis in my right knee, I have gone to BRI & general on bus in agonies of pain. 3. Booking line difficult to get through very often. 4. Can take up to 30mins plus to get through by phone. Time slots available not suitable 5. Could take me to my club but couldn't guarantee to bring me home. 6. Depends on luck of the draw. If I need to book a trip I start ringing at 9.25am & keep redialling continually, sometimes I am lucky & get through in first ten minutes & get a ride booking, other times I can't get through till half an hour or later & then I'm unable to get a booking. Although sometimes even when I get through by 9.31am, I've been unable to get a booking. 7. Difficult - if BDAR. Easy - if other. 8. Difficulty getting through, constantly having to re-dial - always engaged. 9. Difficulty having available transport on day requested. Have to ring up on continuous days in order to obtain a day of collection and possible return journey. In the past was let down as no transport arrived to return me home. 10. Does not turn up and this to o important each, because I shall always need your help all the time. 11. Fall on bus, bruising on back of my body. 12. Have tried to book Dial-a-Ride but on each occasion have been unsuccessful. 13. I have been told I was out of the area and although I have been near the phone since 9 30 when they start booking. Sometimes I don't get a return call so am unable to go its very disappointing. 14. I have only been able to book 3 times in the last year as always booked up, so don't bother. 15. I have only been able to book 3 times in the last year, always booked up so don't bother.

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16. I normally have to give one day's notice and I do not always know my plans in advance. 17. I would phone the day before needed and could not get no reply or line was continually engaged. I’d finally get through only to be told nothing available. Some times the people on the other end of the line would say they would call me back later. They did not. Also, some of their manners were poor. No please or thank you or no apology for not being able to help me. 18. Many many numbers of phone calls until able to get through to operator. 19. Never able to turn, person like myself does need your help. 20. Never available or phone remains unanswered for a long time 21. Nightmare to get through on the phone 22. No one is available to take your call. 23. Not always able to get through on phone or times available not suitable. 24. Often times required not available or having been arranged are later changed perhaps in the afternoon, resulting in me cancelling the journey and arranging a taxi instead 25. Phone more often engaged or message saying we are unable to take your call. Half a day of calls later I have ended up with NO RIDE. The phone bill is costly. When I have got through and pressed 1 I am told please wait a moment but it is ages before someone answers. 26. Refused transport due to availability on a few occasions but after speaking to someone to 'complain', we were given special preference the following time. 27. See 7 and 9 above 28. Sometimes can book outward journey but not home again which is ridiculous, also return 2 1/2 hrs later instead of 1 hr 29. Sometimes unable to be fitted in 30. The bus is nearly always fully booked. 31. They do not call back when they say they would. 32. This can sometimes be difficult across the border. Time span is too long. 33. Try to book a time and day to go but sometimes it can't always be able to go. 34. Unable to get through on phone to talk to operator and find best day for my type of journey. 35. Very good, but on occasions, seats have been taken up by people making one-way journey - I've had to wait for notification on return journey. 36. Would like some idea of days available for my type of journey.

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Specific locations that respondents most frequently use CT to travel to

1. Vassal Centre. 2. Dentist. 1) Visit elderly sister (housebound) 2) Chapel 1. 600 club day centre 2. A supermarket, eg. Morrisons, also, as I lived in Westbury-on-Trym for over 70 years, I want to go to the clubs I belong to there which are once a month - T W Guild, Civil Service R.F. & I would like to keep up the Westbury Society, which is once a month in the evenings. The other two are in the afternoons. 3. Afternoon clubs and shopping. 4. Aldi - Henbury, Bristol. Doctors - Lawrence Weston 5. Aldi - Redfield 6. All health service appointments, all shopping needs, days out, an excellent service I for one could not do without. 7. Any of the large supermarkets 8. Any supermarket 9. Any supermarket. Redcliffe 6th form college 10. Anywhere would be a good start. 11. Arneside (shopping Aldi, library) 12. Artist first, Fontill Road. 13. As 14 above 14. As the need arises, no such neighbour unable to take me 15. Asda 16. Asda - Bedminster. Morrisons - Hartcliffe. 17. ASDA and Morrisons. 18. Asda Bedminster 19. ASDA Bedminster, Coach station. 20. Asda centre, Oatlands Ave, Whitchurch. 21. Asda in Whitchurch 22. Asda supermarket 23. Asda Supermarket 24. Asda supermarket in East Street, Bedminster 25. Asda supermarket Whitchurch 26. Asda Whitchurch catt bus community house catt bus 27. Asda Whitchurch. Broadmead/. 28. Asda, bank, post office, Bedminster. 29. Asda, Bedminster 30. Asda, Bedminster & Bank 31. Asda, Bedminster friday mornings 32. Asda, Bedminster, Tesco, Eastville. 33. Asda, Bedminster. 34. Asda, Broadmead 35. Asda, (1 1/4 miles I think) to Asda roundabout from Troopers Hill Road. 36. Asda, Morrisons 37. Asda, town, friends 38. Asda, Whitchurch 39. Asda, Whitchurch & opticians. 40. Asda, Whitchurch, which is also my health centre.

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41. Asda, Whitchurch. 42. ASDA. Morrisons - Broadmead. 43. Asda/The Mall 44. Down City of Bristol college. Gala Bingo, Fishponds. 45. Ashton 46. Ashton Sainsburys 47. At times I have to travel all over Bristol for tuning or braille transcriptions 48. B.A.W.A, Southmead Road fortnightly. 49. B.R.I & St Michaels Hospital - Eye Hospital. 50. B.R.I, St Michaels Hospital, Eye Hospital, General Hosptial. 51. B.U.Hospital Horfield Road. 52. Bamfield Lodge Care Home, Whitchurch. 53. Bamfield Lodge. 54. Baptist church 55. Baptist Church for Luncheon Club. 56. Barton Hill 57. Barton Hill settlement 58. BAWA Club . 59. BAWA Southmead Road 60. BDAR - St. Francis Church Hall on Wednesdays, CATT - Morrisons supermarket on Thursdays 61. BDAR to Trinity Church Social Club 62. BDAR, St Francis church hall on Wednesdays. CATT. Morrisons supermarket on Thursdays. 63. Bedminister 64. Bedminster 65. Bedminster - Broadmead 66. Bedminster - Monday morning. Morrisons Hartcliffe - Wednesday mornings. 67. Bedminster - Shopping. 68. Bedminster (for weekly big shop) 69. Bedminster / Asda for shopping & my dentist is there. 70. Bedminster / Asda supermarket. 71. Bedminster & hospital's 72. Bedminster & Symes Avenue shopping. 73. Bedminster and city centre. 74. Bedminster food shopping, dentist, opticians 75. Bedminster for bank post office and shopping. 76. Bedminster for shopping. 77. Bedminster London Inn/Asda every wk when I can get transport 78. Bedminster or Broadmead. The Range 79. Bedminster Parade shopping area 80. Bedminster shopping 81. Bedminster Shopping area 82. Bedminster shopping area. 83. Bedminster shopping centre, Morrisons store, Hartcliffe 84. Bedminster shopping, city centre. 85. Bedminster shopping. 86. Bedminster shops

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87. Bedminster, Asda 88. Bedminster, Asda, Whitchurch, 89. Bedminster, Butterworth Court, home. 90. Bedminster, East Street. 91. Bedminster, shopping 92. Bedminster. 93. Bedminster/Broadmead 94. Bedminster/Broadmead. Hartcliffe Health Centre. 95. Bedminster/Broadmead/Cribbs Causeway 96. Beechwood Club 97. Beechwood Club, Beechwood Rd, Fishponds 98. Beechwood health centre or Frenchay/Southmead 99. Beechwood OAP club, Fishponds. 100. Beechwood Road Club, Fishponds. 101. Beechwood Social Club, Fishponds 102. Bingo & medical appointments 103. Bingo club 104. Bingo, 105. BLF Rehab 106. Boys brigade Hall, Bedminster 107. Breathe Easy Support Group at Amelia Nutt Clinic, Withywood. 108. BRI 109. BRI and Bristol Eye Hospital and Genreal Hospital 110. BRI and Bristol Eye Hospital. . 111. BRI and Southmead Hospitals. 112. BRI appointment, will be Hengrove Swimming Pool, shopping in Centre of Bristol 113. BRI for check ups 114. BRI Hospital 115. BRI Southmead Hospital Dental Hospital 116. BRI, eye hospital. 117. BRI, Southmead Hospital. 118. BRI, Stockwood 119. Brislington to see my sister in law. 120. Bristol & Chinese Women's Group at St. Agnes Church, BS2 9LL 121. Bristol & Avon Chinese Womens Group at St. Agnes Church 122. Bristol 3 area 123. Bristol Centre for Cabot Circus and RNIB Bedminster. 124. 125. Bristol City Centre 126. Bristol city centre & the BRI 127. Bristol City Council 128. Bristol Eye Hospital 129. Bristol Eye Hospital & Broadmead 130. . 131. Bristol Temple Meads train station 132. Bristol town centre (only place) didn't know they went anywhere else 133. Bristol University (Work)

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134. Broad Walk Knowle Shopping Centre supermarket. 135. Broad Walk Precinct, Tesco Brislington 136. Broad Walk shopping centre 137. Broad Walk shopping centre Knowle 138. Broad Walk Shopping Centre Knowle, Bristol and Bristol's Broadmead Shopping Centre 139. Broad Walk shopping precinct 140. Broad Walk, Bedminster 141. Broad-walk Weston-S-Mare Bream. 142. Broadmead 143. Broadmead & Broadwalk 144. Broadmead & supermarket. 145. Broadmead and local 146. Broadmead Galleries 147. Broadmead or the Mall, Cribbs Causeway 148. Broadmead shopping centre 149. Broadmead Shopping Centre, GP Western College, Hampton House, Homeapathic Hosp. 150. Broadmead shops 151. Broadmead, Bedminster 152. Broadmead, Bedminster, Symes Avenue 153. Broadmead, BRI 154. Broadmead, Bristol 155. Broadmead, Tesco 156. Broadmead, Westbury-On-Trym. 157. Broadmead. 158. Broadmead/Cabot Circus. 159. Broadwalk 160. Broadwalk - Local shops, chemists for prescriptions and post office for pension. 161. Broadwalk & Asda. 162. Broadwalk shop 163. Broadwalk shopping & health park 164. Broadwalk shopping area, Knowle. 165. Broadwalk shopping centre 166. Broadwalk Shopping Centre 167. Broadwalk Shopping Centre - Post Office 168. Broadwalk Shopping Centre. 169. Broadwalk Shopping precinct. 170. Broadwalk shopping, Bardsy CLinic. 171. Broadwalk shopping. 172. Broadwalk/Wells Road Knowle for shopping, pension, dentist & G.P. appointments 173. Brooklea medical centre 174. Bus station and coach pick up, Eastgate 175. Bus station, railway station. 176. Can be B.R.I, BEH or Southmead Hospital. 177. Cataract 178. Charity trustee - Location; Vassall centre. 179. Charlotte Keel

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180. Charlotte Keels health centre. 181. Church and shops 182. Church at Sunday and occasionally outings (half days). Doctor at Fishponds Beechwood. 183. Church Hall, British RP, Bristol, BS3 184. Church lunches 185. City central area/ Bus station. 186. City centre 187. City Centre 188. City centre for bank & M & S & shops. 189. City centre to access my bank & shops 190. City Centre, Broadmead. 191. City Centre. 192. City shopping area and day trips. 193. Clifton area specifically. 194. Clifton Down shopping centre 195. Clinic 196. Clinic, dentist, supermarket 197. Clinic, Drs. 198. Club 199. Club & luncheon 200. Coach Station, centre, Bristol. 201. College 202. Community Centres, Clifton, Bristol, sometimes doctors. 203. Community club & Bedminster shopping, BRI. 204. Community House, Hartcliffe. 205. Cotham 206. Cribbs Causeway 207. Cribbs Causeway "Morrisons". 208. Cribbs Causeway / The Mall 209. Cribbs Causeway Morrisons/shopping. Westbury-on-Trym. 210. Cribbs Causeway Shopping Centre. 211. Cribbs Causeway shopping weekly. 212. Cribbs Causeway with disabled relative 213. Cribbs Causeway, Morrisons shopping, W-o-Trym 214. Cribbs Causeway. Shirehampton Library. Visiting my 95 yr old aunt who lives in Southmead. Also, the shops. 215. Dancing, St. Barnstaple 216. Day Care at Stockwood 217. Day Centre 218. Day centre (Easton). 219. Day centre (Wednesdays) 220. Day centre and shops 221. Day Centre/Drop In 222. Day trips on Wednesday. 223. Deaf club, shopping. 224. Dentist 225. Dentist - Passage Road. Tesco - Golden Hill 226. Dentist in Fishponds 227. Dentist, Coronation Road, Bedminster.

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228. Dentist, doctor 229. Dentist, Dr Surgery 230. Dentist, Hospital appointments. 231. Dentist, only for health matters in the past. 232. Dentist, 233. Do not use any more. 234. Do not use at present - not member. 235. Doctor 236. Doctor and hospital supermarket. 237. Doctor, Dentist Southmead Clinic, Bristol Eye Hospital. 238. Doctor, dentist, Southmead Hospitals and all. 239. Doctor, shopping. 240. Doctor's 241. Doctor's surgeries 242. Doctor's surgery. 243. Doctor's, shopping 244. Doctors 245. Doctors appointments also to visit a special friend who is unable to go out 246. Doctors North Street. 247. Doctors or Chiropodist 248. Doctors surgery 249. Doctors surgery and treatment room at Downton Road Health centre. 250. Doctors surgery, Frenchay Hospital, Eye Hospital, podiatry, opticians. 251. Doctors surgery, Southmead hospital, dental or eye hospital 252. Doctors surgery. 253. Doctors, Bedminster, Symes 254. Doctors, clinic. 255. Doctors, dentist, shopping - Broadwalk, Tescos, Asda. 256. Doctors, Eye hospital 257. Doctors, Health Centres. Keynsham, Bath, W.S Mare, Portishead, Clevedon. 258. Doctors, Health Clinic 259. Doctors, Hospitals, Clinics 260. Doctors, lunch club. 261. Doctors, shopping 262. Doctors, shopping, dental appointments (etc). 263. Doctors, shopping. 264. Doctors. 265. Don't use. 266. Dovercourt RAC 267. Downend Chiropody Clinic 268. Dr appointment or with bad weather you hardly got satisfaction so don't use the Mede very often. 269. Dr surgery 270. Dr Surgery, Friends. 271. Dr's Clinic 272. Dr's surgery, opticians.

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273. Drop in centre 274. East St, Bedminster, Bank, Post Office, Asda, Wilkinsons. Bawa club oap. 275. East St, Bedminster, Post Office, Wilkinsons, Asda, BAWA club OAP, Bank 276. East Street, Bedminster 277. Eastgate 278. Easton leisure centre (once weekly) 279. Easton Leisure Centre. 280. Ebenezer Senior Citizen Club, British Road. 281. 282. Eventide Club at Bedminster Methodist Church, British Road. 283. Eventide Club British Road Bedminster 284. Everywhere is covered. 285. Eye hospital 286. Eye Hospital 287. Eye hospital for 8.30am appointments 288. Eye Hospital, BRI. 289. Eye hospital. 290. Eye optician in Fishponds and going to town. 291. Eye/dental hospitals, Bristol 292. Fairfield 293. Family 294. Family help (not often), so go to hospital/dentist/doctor by taxi (sometimes) I will use dial-a-ride more often. 295. Community Centre, Asda Supermarket 296. Filwood Social club. 297. Filwood Social Club. 298. Fishponds 299. Fishponds & Eastville supermarkets and shopping, High St. 300. Fishponds and Williywood 301. Fishponds Baptist Church 302. Fishponds Baptist Church. 303. Fishponds Baptist Luncheon Club. 304. Fishponds College Hall Community Club. 305. Fishponds in order to go to the supermarket, rent office and library 306. Fishponds Morrisons. 307. Fishponds shopping. 308. Fishponds, Withywood. 309. Fonthill School Southmead 310. Fonthill Training Centre, Stanton Road, Southmead 311. Food shopping, Broadwalk or Supermarket. Doctors in Knowle, Southmead Hospital, Hillfields. 312. Food store 313. Frenchay & Southmead Hospitals 314. Frenchay area/Hospital. 315. Frenchay gardening group, Fishponds stroke group. 316. Frenchay Hospital, BRI 317. Frenchay Hospital.

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318. Frenchay Hospital. No bus from to Franchay Hospital appts go on after 4pm. No return BDAR available. 319. From Bishopston to Easton + Eastville 320. From Broadwalk to Knowle West Health Park & Morrisons & Asda. 321. From home to Asda Bedminster. 322. From my home to Southmead where my GP and dentist and exercise class takes place. Unless I pay for a taxi I have to stand around waiting for 2 buses each way. Sometimes I am not well enough and so I am unable to go to Southmead and maintain friendships 323. From Sea Mills to & Cribbs 324. From Whitchurch to Hartcliffe. 325. G.P Lawrence Hill Centre. BRI. Wellspring Healthy Living Centre, podiatry, shopping centre Broadmead. 326. G.P. Centre 327. G.P. Surgery, dentist. 328. Gala Bingo & Fishponds health centre. 329. Gala bingo, Fishponds Hospital 330. Gala Bingo, Hengrove. 331. Garden Centre's 332. Gateway club on Monday & Tuesday nights 333. General hospital and Callington Road. 334. General shopping 335. General use 336. Glos Rd 337. Gloucester Road 338. Gloucester Road. 339. Go to Knowle because I have most all shops, post office, bank, chemist, card shop, grocers etc. 340. Going shopping. 341. Going to ADSA for shopping, Bedminster. 342. Going to Doctors and Dentist 343. Going to early appointments at the various hospitals for (ex) 7.30am. 344. Golden Hill 345. GP 346. GP - doctors St George. Hospital. Mental health appointments - Brookland Hall - 347. GP Health Park. 348. GP Knowle 349. GP Lawrence Hill health centre, BRI, Wellspring healthy living centre, podiatry. 350. GP no bus service. 351. GP surgery, supermarket 352. GP surgery, supermarkets. 353. GP visits 354. GP William Budd, Health Clinic. 355. GP, Broadwalk shopping centre & day trips

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356. GP, I hope I shall be able to use it for hospital appointments like Southmead & eye hospital, trouble is you cannot be sure the time that you will be there for. 357. GP/Health Centre 358. Greenway Community Health centre, but I do not use community transport i.e Dial-a-ride as it is difficult to book. 359. Greenway Community Practice, Southmead, BS10 6AF 360. Gym at Brunel Fitness Centre at Speedwell School. 361. Hair 362. Hairdresser, hospital 363. Hairdressers 364. Halifax Building society. 3 Asda Centre Whitchurch. To get the pension. 365. Hampton House Clinic + BRI. 366. Hampton House Hospital, Cotham 367. Hartcliff community centre 368. Hartcliffe Community Centre 369. Hartcliffe community centre. 370. Hartcliffe Shopping Centre. 371. HCH, Post Office. 372. Headway, Withywood 373. Health centre 374. Health Centre 375. Health centre & hospitals. 376. Health centre Bedminster. 377. Health Centre next to Asda. BRI Hospital 378. Health centre Southmead. Southmead hospital. BRI. Visit a friend. 379. Health Centre, Doctors. 380. Health centre. 381. Health Centre. 382. Health clinic, Wick Road. 383. Health Clinic. 384. Held Centre. 385. Henbury & Windmill Hill Farm for courses 386. Henbury, Crow Lane 387. Hengrove (Gala) 388. Hengrove Gala Bingo 389. Hengrove Gala. 390. Hengrove swimming. 391. Hengrove. Brislington. 392. Henleaze 393. Henleaze Post Office and Wesley College. 394. Hollywood Bowl, Avonmeads. Deaf Centre, King Square. 395. Home 396. Home address 397. Home to Health Centre 398. Homeopathic hospital 399. Hop, Skip & Jump, Grimsby Farm Road, Kingswood 400. Horfield

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401. Horfield leisure centre 402. Horfield Leisure Centre 403. Horfield Leisure Centre for Hydrotherapy and special sessions with trained therapists. 404. Hospital 405. Hospital & club, Southmead, Easton 406. Hospital & Dr appointments, optician appointments 407. Hospital & health centre 408. Hospital and shopping. 409. Hospital Appointment 410. Hospital appointment & Tesco. 411. Hospital appointments 412. Hospital appointments etc. 413. Hospital appointments. 414. Hospital appt. 415. Hospital appts 416. Hospital as unable to drive after medical procedure 417. Hospital at Frenchay, Downend Community Centre. 418. Hospital if we were allowed. 419. Hospital in Frenchay and Southmead. 420. Hospital or Doctors 421. Hospital Southmead or City Centre 422. Hospital Southmead, Morrisons Fishponds. 423. Hospital visits 424. Hospital visits. 425. Hospital, dentist, Doctors, have to get bus to dentist, hospital and walk to Doctor but long walk. 426. Hospital, shopping. 427. Hospital, train station. 428. Hospital. 429. Hospital. Shopping. 430. Hospital. Southmead & Eye hospital 431. Hospital/church/shops in White Ladies Rd. 432. Hospitals 433. Hospitals - Southmead, BRI, Frenchay. Doctors (Faladon Way, W-o-T). 434. Hospitals & health centre. 435. Hospitals and Knowle (shopping). 436. Hospitals and Knowle shopping 437. Hospitals and shopping 438. Hospitals and stations 439. Hospitals in centre of Bristol 440. Hospitals, central. 441. Hospitals, clinics, doctors 442. Hospitals, surgery, Bank, Local shop. 443. Hospitals. 444. Hospitals/doctors 445. Hosptial appointment 446. Hydropool sessions at Southmead Hospital for back.

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447. I go to Downend Road (just beyond Fishponds) can make my own way back bus. 448. I go to my weekly learning class in , shopping 449. I had to go frequently to the eye hospital and regularly used a taxi. 450. I have friends in Hartcliffe which I don’t think the Knowle Mede bus goes that far 451. I have only travelled to Fishponds Gala Bingo 452. I use the Mede Sprint - once a week - to go to the Quakers Meeting Hall (Dance Voice). 453. I used Dial & Ride to go to studio upstairs. Without them I couldn't have gone. Studio upstairs helped hugely with my recovery from M.E. Don't know if that would have happened without Dial & Ride. Also went to the library. Hadn't seen the centre for about 3 years! Brilliant!! 454. I used to go to Tuesday's to the Ebenezer Club - British Rd, Bedminster, but haven't been lately. 455. I usually go to the Co-op and bank in Westbury village. Sometimes for a change Tesco Golden Hill - I really don't know if there are more trips like Cribbs Causeway it might make a change - but I an quite happy anyway. 456. I went to supermarket until my disability. 457. I will soon be wanting a return journey to visit my husband in Saffron House, Whitehall at least x2 weekly, do I have to keep ringing as I used to do, or can I book the day before. 458. I wish they would go to Bristol North Frenchay, Southmead Hospital 459. I would like to swim 460. I would use it for going into town if I could book it. I joined about 6 months ago and as yet I haven't been able to book any transport. 461. Iceland - Henbury 462. Imperial gym, West Town Lane, D W sports fitness 463. In the past I used the community bus to get to work, unfortunately they stopped this service, because I would still be using it now. We have used it for social evenings, always very reliable. 464. Inns Court Green to Knowle. Inns Court Green to Greville Day Centre 465. Inns Court to Broadwalk 466. Into Bedminster. 467. Into Bristol. 468. Into South Glos. area eg. , , Downend, Kingswood 469. Into town 470. It used to be Broadmead. 471. It's vital to reach my sister (95yrs) at least once a fortnight - as she is housebound. I find it difficult because I am 85 yrs old. 472. Kingswood 473. Kingswood (Kingschase) 474. Kingswood Foundation, Britannia Road, Kingswood. 475. Knowe Park, Broadwalk Shopiing Centre

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476. Knowle 477. Knowle Health Centre 478. Knowle Shopping Centre 479. Knowle West Health Park 480. Lanercost RAC - Bus used to travel to pubs during the day. 481. Lawrence 482. Lawrence Hill - Health Centre 483. Lawrence Hill Health Centre 484. Lawrence Weston Community Farm. Thursday Coffee Club. 485. Lawrence Weston shops. Rock 486. Library, hospital visits, supermarket, adult learning 487. Lidle 488. Lincoln Garden, Sheltered Acc. 489. Lincoln Gardens (Redfield) 490. Local 50+ club 491. Local Asda Supermarket 492. Local clinic, Hospital. 493. Local club 494. Local club. 495. Local clubs. 496. Local for training sessions 497. Local health centre 498. Local shop (supermarket & doc's). 499. Local shopping area - Symes (Morrisons). 500. Local shopping at Cribbs Causeway, South Glos: nearest railway station to connect with trains. 501. Local shopping precinct 502. Local shopping precinct. 503. Local shops 504. Local shops & clinic. 505. Local shops & town 506. Local shops and GP 507. Local shops and hairdressers in Knowle 508. Local shops Bedminster 509. Local shops in Crow Line and to visit the nursing home. 510. Local shops, Church, Social Club. 511. Local shops, Ridingleaze surgery. 512. Local supermarket 513. Local Supermarket 514. Local supermarket - Morrisons, Fishponds, Doctor's surgery, Manor Road, if able to book 515. Local supermarket - Whitchurch, smaller branch I can cope with 516. Local supermarket for shopping 517. Local supermarket, Doctors. 518. Local supermarket, Sainsburys + Tesco Brislington. Brooklea Lea Health Centre. 519. Local supermarket, visiting relatives. 520. Local supermarket. 521. Local supermarkets. 522. Local.

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523. day centre 524. Lockleaze Day Centre 525. Lockleaze Day Centre. 526. Longwell Green 527. Lunch at a church 528. Lunch Baptist church Fishponds. Beechwood Club Fishponds. 529. Lunch club 530. Lunch club & shopping 531. Lunch club & their outings 532. Lunch club + Blaise Weston Centre. 533. Lunch club Fishponds Baptist, Broadmead. 534. Lunch club. 535. Luncheon club, Fishponds health centre, Mon club. 536. Main shopping area 537. Mainly shopping to Morrisons, Fishponds, and hospital there and back. 538. Mainly, Bristol Eye Hospital. 539. Mede 540. Medical appointments 541. Medical appointments, shopping 542. Merrywood Health Centre 543. Merrywood Practice Doctors 544. Methodist Church Hall, North View 545. Monday am Asda Bedminster, Wednesday Morrisons am. 546. Monica Wills House 547. Morrison 548. Morrison or Asda but I think it's is outside your area. 549. Morrison Supermarket, Hartcliffe 550. Morrison's 551. Morrison's supermarket 552. Morrison's Supermarket, Hartcliffe 553. Morrisons 554. Morrisons - Fishponds 555. Morrisons - Hartcliffe 556. Morrisons - Hartcliffe. Asda - Bedminster. Broadwalk. 557. Morrisons @ Hartcliffe & Bedminster 558. Morrisons @ Symes 559. Morrisons & Tescos 560. Morrisons + Fishponds Health Centre, The Mall, Sainsbury's, Emersons Green 561. Morrisons and Hengrove 562. Morrisons and Sainsburys 563. Morrisons at Hartcliffe, Bedminster, Symes Avenue. 564. Morrisons at Symes Avenue 565. Morrisons at Symes Avenue, Bedminster, Broadwalk, Broadmead. 566. Morrisons for shopping, this is the only way I can shop. 567. Morrisons Hartcliff 568. Morrisons Hartcliffe 569. Morrisons Hartcliffe, Bristol & Bedminster social club.

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570. Morrisons on Wed. Sometimes Asda on Mon. 571. Morrisons or Symes Avenue. 572. Morrisons S/Market 573. Morrisons supermarket 574. Morrisons Supermarket - Lids. Dr's surgery, Grange Road, Dentist, Whitchurch Lane. 575. Morrisons supermarket, Fishponds. 576. Morrisons supermarket, Hartcliffe 577. Morrisons Supermarket, Hartcliffe 578. Morrisons Supermarket, Hartcliffe. 579. Morrisons supermarket. 580. Morrisons Supermarket. 581. Morrisons supermarket. Church group meeting. 582. Morrisons Superstore 583. Morrisons Symes Ave. 584. Morrisons Symes Avenue 585. Morrisons-Fishponds, Sainsbury's - Emersons Green 586. Morrisons, Asda or Imperial Park. 587. Morrisons, Bedminster 588. Morrisons, Bedminster, Broadwalk, Broadmead. 589. Morrisons, bus station, Fishponds. 590. Morrisons, Cribb Causeway. 591. Morrisons, Fishponds 592. Morrisons, Fishponds and Southmead Hosp. 593. Morrisons, Hartcliff 594. Morrisons, Hartcliffe 595. Morrisons, Hartcliffe, Symes Avenue. 596. Morrisons, Hartcliffe. 597. Morrisons, Hartcliffe. Be nice if it went to Tesco but go from Chard Court. Asda, Bedminster 598. Morrisons, Symes Avenue 599. Morrisons, Symes Avenue. 600. Morrisons, Symes Lane. 601. Morrisons, Tesco 602. Morrisons, Tesco, Broadmead 603. Morrisons. 604. Mostly 3 times a year to hairdresser. 605. Mostly shopping 606. Mother's flat in Clifton. 607. MS centre, 608. MS Therapy Centre, Bradley Stoke 609. My anticoagulant treatment record 610. My Conservilabte once a week 611. My sister who lives in Shirehampton 612. My use would be shopping at Tesco - Horfield - Doctor at Greenway Community Centre & Dentist in Horfield. 613. My weekly visit to Asda Bedminster 614. N.a yet. 615. N/A 616. NA

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617. Neighbourhood - Henleaze, Redland etc. 618. Nil 619. No 620. No at present still getting well, however in the future I am hopeing to go to re-think, a church in Kingswood also Cribbs Causeway & night time travel. 621. No, but I would like to use it to visit my mother who lives in Withywood. 622. No, see above 623. No. 624. None 625. None as I can't physically do it myself, i.e. go on buses. 626. Not until I get notice. 627. Novers Hill social club 628. Novers Park community club. 629. Novers social club 630. OAP club 631. Occasionally visit a friend who is totally disabled in Westbury- On-Trym 632. Old Market 633. Old Market area 634. Old Market, I get off by the bus stop to UWE. 635. Old Vic - town 636. On occasional visits to BRI or Eye Hospital a hospital bus provided. 637. One day a week social club meeting 638. Only Hospital. I had no idea that I could book an appointment to go into Broadmead and be picked up later in the day. 639. Only Morrisons available. 640. Other towns in South West 641. Outings so far. 642. Over 50s club at Filwood Broadway, club 643. Over Fifty Club. Supermarket day trips. 644. Over to the Mead. Day trips on Tuesday & Wednesdays. 645. Paediatric appointments based anywhere across the city 646. Petherton Rd mental health services & William Budd doctors, I don't want to be a pain. 647. Pictures 648. Playspace - Barrow Rd 649. Psychotherapy / Physiotherapy / Adult Learning Group 650. Rail station Temple Meads, or Bristol Parkway 651. Redcliffe Hill 652. Residential care Robinson house, Sturminster Rd 653. Retirement club. 654. Rides with other similar people arranged by councillor. 655. Riding for the disabled where I ride on the instructions of my physiotherapist. 656. Riding Leaze, Southmead, every week 657. Ridingleaze shops for hair appointment. 658. Ridingleaze shops.

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659. Riverside nursery. 660. Rock lunch club, Ridingleaze 661. Sainsbury 662. Sainsbury Castle Court 663. Sainsbury, Avon Meade 664. Sainsbury's Castle Court. 665. Sainsbury's, Tuesday, Morrisons, Friday's. 666. Sainsburys 667. Sainsburys - Ashton and town 668. Sainsburys - Castle Meads. Doctor appointments Lawrence Hill. St Philips/Old Market boundary for Temple Meads/town. 669. Sainsburys - Filton 670. Sainsburys at Ashton. 671. Sainsburys Bedminster 672. Sainsburys Black Castle Branch 673. Sainsburys Castle Court to shop. Avon Meads. 674. Sainsburys Castle Court, Clinic Barton hill 675. Sainsburys Castle Court, Old Market. 676. Sainsburys store Winterstoke Rd 677. Sainsburys supermaket at Brislington. 678. Sainsburys supermarket, Winterstoke Road. 679. Sainsburys, Clifton Down 680. Sainsburys, Tuesday, Morrisons, Friday. 681. Sainsburys, Winterstoke Road 682. Saint Monica Trust Westbury on Trym up in the downs Clifton, the nursing house. 683. Salvation Army lunch club weekly with BDAR 684. Salvation Army, Easton 685. Salvation Army. 686. Sandy Park Road, Brislington, Bristol. BS4 687. Saville manor nursing home, Saville Road on Clifton Downs 688. Seaside. 689. Service provided only visits one location. 690. Shirehampton 691. Shirehampton and Lawrence Weston 692. Shirehampton shops & Asda hypermarket 693. Shirehampton Village shops optician doctor and dentist. 694. Shirehampton, L Weston layby. Cribbs Causeway, Greystoke Ave, Southmead. 695. Shopping 696. Shopping - Asda Bedminster. Dentist, Doctor - Wells Road. 697. Shopping - to local supermarket. 698. Shopping 'Morrisons' 699. Shopping & District/Health Centre. 700. Shopping & Doctors appointments. 701. Shopping & hospital areas 702. Shopping and doctors 703. Shopping any place will do but need help with heavy goods. 704. Shopping area 705. Shopping area's

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706. Shopping areas, GP, Dentist visit family who are in hospital. 707. Shopping at local supermarket 708. Shopping at Morrisons 709. Shopping at Morrisons for my weekly shop. 710. Shopping at Morrisons. 711. Shopping at Sainsburys, Avonmead 712. Shopping at Supermarkets. 713. Shopping at Symes Avenue 714. Shopping Centre 715. Shopping centres. 716. Shopping community club Asda Thursday, Fridays 717. Shopping eg Tesco, Asda 718. Shopping Hartcliffe, Bedminster, Broadmead 719. Shopping in Bedminster. 720. Shopping into town because of my age, I can't always be sure, I will always want to go out, I never go out evenings. 721. Shopping Morrisons 722. Shopping Tesco 723. Shopping Tesco Golden Hill 724. Shopping Tesco supermarket 725. Shopping, dentist, opticians, Eye Hospital. 726. Shopping, doctor. 727. Shopping, Doctors. 728. Shopping, Tuesday Club & Friday Club and day trips 729. Shopping. 730. Shopping/social. 731. Shops 732. Shops - Cribbs Causeway 733. Shops & Weston 734. Shops not necessarily town 735. Shops, Clinic. 736. Shops. 737. Shops/Medical 738. Singing for the brain Horfield which is 300 Gloucester Rd. 739. Singing for the brain, 300 Gloucester Road, weekly 740. Singing for the brain. 741. Sisters, Stapleton. I have not been able to go out because of illness for quite a while. 742. Social - Bingo, Hengrove. 743. Social activities 744. Social Club 745. Social club and shops. 746. Social club, Clinic 747. Social Club, Filton. 748. Social club, shops. 749. SOP 750. Road to see family 751. Southmead health centre 752. Southmead Health Centre

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753. Southmead Health Centre, Ullswater Road, BS10 6DF for dental care - not covered UBHT - hence transport by Dial-a-Ride also for eye hospital, Bristol BS2. I am disabled - one leg - wheelchair 754. Southmead Health Centre. 755. Southmead Hospital recently frequent & Frenchay. Now only 2x around to Southmead. Ditto Eye Hospital. Used taxi or volunteer driver, now discharged as a patient. 756. Southmead Hospital, Eye Hospital (in town), GP surgery 757. Southmead Hospital. 758. Southmead Hospital. Dentist (Westbury-on-Trym). 759. Southmead or Frenchay hospital 760. Specsavers, Bedminster 761. St Annes Hollywood Bowl and Cribbs Causeway. 762. St George Health Clinic, Bellevue Rd, St George, Bristol 763. St John's Hall, Wick Road 764. St John's Lane Health Centre 765. St Johns Hall, Wick Road, Brislington. Brooklea Clinic, Wick Road, Brislington. 766. St Monica's West Street. 767. St. Anne's Church - Lunch Club. Community youth club lunch. Avonmead Shopping Centre. 768. Staple Hill 769. Stapleton Church Hall, Stapleton 770. Stapleton Road 771. Stockwood 772. Supermarket 773. Supermarket - I also like to go on the organised weekend trips. 774. Supermarket & outings 775. Supermarket & shops - town and Bedminster. 776. Supermarket and Bus station. 777. Supermarket and shops 778. Supermarket Bank 779. Supermarket shopping + hospital appointments 780. Supermarket Tesco/Asda (Bedminster) 781. Supermarket, Centre for Deaf 782. Supermarket, Golden Hill 783. Supermarket, health clinic. 784. Supermarket, Morrisons, Fishponds. 785. Supermarket. 786. Supermarket. Hairdresser 787. Supermarket. Health centre. 788. Supermarket(s) 789. Supermarket/Central Library 790. Supermarket/shopping. 791. Supermarkets 792. Supermarkets - shops 793. Supermarkets & town 794. Supermarkets and shops. Day excursions that dial-a-ride organise. 795. Supermarkets.

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796. Superstore, Sainsburys - Asthon 797. Surgery 798. Surgery & hospital. 799. Surgery/dentist (ie Broad Walk) Asda Supermarket 800. Symes Ave shopping centre 801. Symes Ave. for P. Office, Morrisons, Council House 802. Symes Avenue 803. Symes Avenue, Hartcliffe 804. Symes Avenue, Town, Broadwalk, Bedminster 805. Symes District Centre 806. Symes shopping precint (Morrisons) 807. Tanorth Road 808. Taunton & Swindon 809. Temple Meads 810. Temple Meads station. 811. Ten pin bowling. 812. Tesco 813. Tesco - Brislington. Asda - Whitchurch, Bedminster. Imprele - Hartcliffe. 814. Tesco - Eastgate 815. Tesco - Eastville. 816. Tesco - Golden Hill 817. Tesco - once a week - Milton Clinic, Crow Lane, Southmead hospital occasionally. Health centre occasionally, Falloden Way. 818. Tesco (Eastville) 819. Tesco (Golden Hill). 820. Tesco at Eastville 821. Tesco at Golden Hill 822. Tesco at Golden Hill. Would like to be able to go to a fellowship meeting at Studland Court, Henleaze, once a month. 823. Tesco Brislington 824. Tesco Brislington, thank you. 825. Tesco Eastgate - Stapleton church hall - hairdressers 826. Tesco Eastgate as my shopping is to heavy for me now in a bus. 827. Tesco Eastgate Bristol. Salvation Army 828. Tesco Eastville 829. Tesco Eastville or Morrisons 830. Tesco Golden Hill 831. Tesco Golden Hill - Sainsburys, Filton 832. Tesco Golden Hill + Henleaze Post Office. 833. Tesco Golden Hill Henleaze. 834. Tesco Golden Hill or Eastgate 835. Tesco Golden Hill. 836. Tesco Goldlen Hill 837. Tesco Golen Hill 838. Tesco in Eastville/Muller Road, Bristol 839. Tesco or Morrisons 840. Tesco SM (Golden Hill & Eastville) 841. Tesco STN(BR) 842. Tesco supermarket

Page D19 | D19 | INDIVIDUAL MEMBERS SURVEY – APPENDIX D

843. Tesco supermarket - Golden Hill, Bristol. 844. Tesco supermarket (weekly.) 845. Tesco supermarket, Golden Hill 846. Tesco supermarket. 847. Tesco supermarket. Golden Hill. 848. Tesco Superstore, Golden Hill. 849. Tesco suppermarket 850. Tesco, Brislington 851. Tesco, Brislington. 852. Tesco, Eastgate, Eastville, Bristol. 853. Tesco, Eastville. 854. Tesco, Golden Hill 855. Tesco, Golden Hill, Bristol. 856. Tesco, Golden Hill, Elgar House, Southmead Hospital, & soon a nursing home 857. Tesco, Golden Hill, Horfield. 858. Tesco, Golden Hill. 859. Tesco, Golden-Hill, Ikea 860. Tesco, Lime Trees Road 861. Tesco, Temple Meads, Asda 862. Tesco. 863. Tesco's 864. Tesco's Eastville 865. Tesco's for weekly shop and lunch out. 866. Tesco's Golden Hill 867. Tesco's supermarket, Kellaway Ave, Horfield 868. Tesco's superstore, Golden Hill, Horfield 869. Tesco's, Golden Hill 870. Tesco's, Golden Hill. 871. Tesco/Asda 872. Tescos, Eastgate, Eastville 873. Tescos, Eastgate, Eastville. 874. The "Park", Monday am, Thursday am. 875. The doctor at Wells Road. 876. The doctors & Filwood Broadway for entertainment I very much enjoy our trips out to lunch 877. The Mall and Cribbs Causeway Shopping Precincts 878. The Mall, Cribbs Causeway 879. The Mede 880. The Ridge, Shirehampton 881. The Southville centre 882. Thursday afternoon senior citizens dance club at United- Reform-Church in Brislington. 883. To all my clubs around Knowle and Bedminster 884. To and from Southmead Hospital 885. To attend clinic and doctors. Shopping without this service I would never go out because of health problems. 886. To Bedminster for shopping 887. To club once a week. 888. To do weekly shopping.

Page D20 | D20 | INDIVIDUAL MEMBERS SURVEY – APPENDIX D

889. To doctors and clinic's 890. To Fishponds to visit my sister 891. To go shopping at Sainsbury's 892. To go shopping. 893. To go supermarket, visit my sister. 894. To go to supermarket 895. To go to town 896. To hospitals & back. BRI, Southmead. 897. To local bingo club. Desperate for lifts to BRI. 898. To local shopping centre for shopping. 899. To local super market 900. To lunch club at Salvation Army Lawrence Hill 901. To my doctors surgery or bank. 902. To Old Folk Club. Ebenizer British Rd, Bedminster, Tuesday. To Old Folk Club. Brigadir Hut, Chissils, Bedminster on Friday's 903. To Post Office to get my pension. To Morrisons supermarket. To Gala Bingo 904. To Sainsburys, Winterstoke Road, Ashton. 905. To see my doctor (clinic) Filwood Park over 50. Mede Centre (clubs) Novers over 50. 906. To see my elderly mother every week Fishponds from St Michaels Hill. 907. To see my friend in Gloucester Road and my sister in Southmead. 908. To see my friend in Lawrence Hill 909. To see my sister 910. To Shirehampton. 911. To shops 912. To sisters house + social club 913. To the local Morrisons supermarket to get my weekly groceries, without the bus I don't know what I'd do. 914. To town and doctors 915. To town for bank. 916. To travel to club (local) 917. To visit a housebound friend, 20 Avenue 918. Town 919. Town & Sainsburys. 920. Town Centre 921. Town centre + out of town shopping - Yate, Whitchurch shopping centre, - Glos shopping centre 922. Town centre council offices. 923. Town shopping 924. Train and Temple Meads and BRI. 925. Train Station 926. Travel to The Rock. 927. Travelling to Clifton Downs and return to home in Kingswood. 928. Trinity Henleaze United Reform Church, Waterford Rd, Henleaze, BS9 929. Tumps, shops etc

Page D21 | D21 | INDIVIDUAL MEMBERS SURVEY – APPENDIX D

930. Until the last few months it was to visit my husband in Maesknoll, now he has died I will use it for shopping. 931. Use to be to go to the Mall 932. UWE 933. Victoria Park Church 934. Victoria Park Church Fellowship. 935. Victoria Park Church, St John's Lane/Tesco. 936. Visit family, Beehive Club at the moment. 937. Visit relatives 938. Visits to dentist. 939. W-s-M, Bath, Wells. 940. Waitrose supermarket - Henleaze 941. Waitrose Supermarket, Westbury Park. 942. Waitrose, Westbury 943. We used to use the transport to go into Broadmead (M + S). 944. Weekly shop East St. Wilkinson - Asda and fortnightly Bawa club (OAPs) 945. Weekly shopping at Tesco Golden Hill. But would like now and again to go to Morrisons at Cribbs Causeway. 946. Weekly shopping. 947. Weekly to Tesco, Eastgate. Fortnightly Pensionsers Club. 948. Well known super market for food etc 949. Wellhay EPH 950. Wellhay Rock. 951. Wellspring clinic, Barton Hill 952. Wellspring Health Centre, Barton Hill 953. Westbury Village & Shirehampton Village 954. Westbury-on-Trym, Brentry/Henbury, Clifton. 955. Westbury-On-Trym, Henleaze, Canford Lane, Whiteladies Rd centre, Hospital, Dentist, L.Weston. 956. Westbury-On-Trym, Saint Monica trust to the nursing home to visit my mother. 957. Westbury-on-Trym. 958. Westfield's Southmead entrance. Can you get bookings for Hospital appointments, and how long before you need it do you have to book? 959. Weston or Bath 960. Weston Super Mare, Cribbs Causeway 961. Weston-Super-Mare 962. Weston-super-Mare. 963. Weston, but not on a wet day 964. Weymouth 965. When I am able to use it I will have it for going to my local supermarket 966. When I want to go to Tesco's at Brislington. 967. When ill it was Broadmead. With access to Boots/Superdrug pharmacy. 968. Whitchurch - Asda shopping 969. Whitchurch Bamfield Lodge Alzheimers. Whitchurch Youth Centre singingfor the brain, alzheimers. Withywood Youth Centre.

Page D22 | D22 | INDIVIDUAL MEMBERS SURVEY – APPENDIX D

Carers Dementia Family Group. Whiteladies Road, Tyndale Baptist Day Centre Alzheimers. 970. Whitchurch care home 971. Whitchurch Community Centre Bamfield Lodge all for alzheimers 972. Whitchurch Community Centre. Bamfield Lodge all for Alzheimers 973. Whitchurch, Bristol 974. Whiteladies Road (Sainsburys and hair dressers.) 975. Wick Rd Community Social Club United Reform Church, Brislington. 976. Widows association meeting once a month - Strubbey Rd Downend. Frenchay ladies Probus Club - once a month Downend cricket club hall. 977. William Budd Clinic. 978. William Budd Health Centre 979. William Budd Health Centre, Broadfield Road Clinic. 980. Windmill Hill Community Farm for Senior Citizens one day a week. 981. Winterbourne. 982. Withywood Centre, New Beginners Day Centre. 983. Withywood centre, Tesco Brislington, Bedminster, Broadmead 984. Work 985. Would have used Tuesdays to 12 - 2. 986. Would like to go to Shirehampton Tue. afternoon 987. Would like to visit my sister she is 85 I'm 90. 988. Would use it to visit Westbury-on-Trym and Tesco. 989. Yes 990. Yes - Hampton House, Pembroke Rd. Surgery 991. Yes - Hollywood Bowl Tuesday's 3.30pm pick-up. Center for the Deaf friday's 9-9.30 pick-up 12-12.30 return. 992. Yes - lunch club St Albans church hall. Coldharbour and Etloe Roads Westbury Park Bristol. 993. Yes Blaise Weston residential house for social activities. 994. Yes doctor at Broadwalk, as I am disabled 995. Yes from home to Bedminster. 996. Yes school. 997. Yes to Morrisons Hartcliffe 998. Yes, Kingsdown Parade/square 999. Yes, St George or Fishponds. 1000. Yes, The Quakers meeting place - Wedmore Vale. 1001. Yes, the Southville centre 1002. Yes, the walk in centre twice a week. Day trips. 1003. Yes. Bristol Royal Infirmary 1004. Yes. Salvation Army Luncheon Club at Easton. 1005. Yes. To be able to get to Asda or Morrisons to shop. It is difficult on 2 buses. 1006. Yes. William Budd Health Centre 1007. Total

Page D23 | D23 | INDIVIDUAL MEMBERS SURVEY – APPENDIX E pecific location in neighbouring authorities that respondents would like to regularly use CT to travel to

1. (Frenchay Hospital if available) 1. Would like to be able to go to The Mall, Cribbs Causeway and stores in that area. 2. Would occasionally like to go to Bedminster and Brislington (I know this is in local authority area). 1) To The Downs 2) To railway station 3) From home to bus stops. 2. A choice of supermarkets would be helpful. I was told that it is only acceptable to use Dial-A-Ride to the nearest supermarket locally. Sometimes, other supermarkets sell different products that aren't available at local supermarket. 3. Above 4. Artificial Limb Centre, Southmead Hospital 5. As above. 6. Asda & the Mall at Cribbs Causeway occasionally. 7. Asda, hospital Southmead. 8. Asda, Longwell Green, to meet family members Brooklea Health Centre. 9. Asda, Morrisons, Pembroke Road. 10. Bedminster 11. Bedminster + hospitals 12. Bedminster, . 13. Bradley Stoke 14. BRI clinics 15. Bristol Eye Hospital. 16. Bristol shopping centre or the Mall. 17. Broad Walk 18. Broadmead and new swimming pool/hospital. 19. Broadmead Shopping Centre, Cabot Circus Broadmead. Cribbs Causeway (The Mall). 20. Broadwalk - Knowle 21. Broadwalk - Knowle. Stockwood. 22. Chiropodist, opticians. 23. Clifton Down shopping centre. Aldi & Lidl in Southmead. 24. Clothes shops Broad Walk. 25. Cossham Hospital 26. Cribbs Causeway 27. Cribbs Causeway shops centre M5. 28. Cribbs Causeway superstores. 29. Cribbs Causeway, Kingswood 30. Cribbs Causeway, Kingswood. 31. Cribbs Causeway, South . Filton Retail Park, . 32. Cribbs Causeway. 33. Doctor - Clinic. 34. Doctor’s surgery at Gaywood House. 35. Don't know 36. Easton 37. Easton swimming pool 38. Emerson Green Hospital, Thornbury.

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39. Every (3) months I have to attend Shirehampton surgery for injections. So it would be to take me to pick up (do I need a new card). 40. Fishponds via so I can attend Art Therapy on Wed mornings. 41. Flower Hill Brislington. Medical check up because of ill health. 42. Football (Rovers) 43. , family. Emerson’ Green, close friend. 44. Freeway's Day Centre, Abbotsleigh 45. Frenchay Hospital, Canford Cemetery 46. G.P. 47. Going to Gala bingo 48. Health Centre 49. Henbury 50. Home to Bedminster for shopping 51. Hop, skip & jump (South Glos). Bristol autism project support activities in a safe environment during half-term/Easter + summer holidays and activities in Bristol which I am finding too difficult to access. 52. Horfield Leisure Centre, Montpelier Health Centre 53. Hospital appointments 54. Hospital appointments etc 55. Hospitals 56. Hospitals and shopping 57. I attend a Vol. opportunity 58. I love to go shopping sometimes but its different as I'm not sure of the buses timetable. 59. I would like to be able to go with my mum for days out i.e. Bath/Gloucester/Wells. 60. I would like to go to lip reading class at Knowle 61. I would like to travel to a Sainsbury, Filton or Clifton Downs once a week. 62. Imperial Park, Matalan. 63. Imperial Park, Whitchurch 64. Keynsham 65. Keynsham Shopping Area. 66. Kingswood 67. Kingswood & for shopping and visit my daughters' home. 68. Kingswood, Bristol 69. Kingswood, Cribbs Causeway, Hanham, Longwell Green 70. Kingswood, Staple Hill 71. Larger supermarkets like Asda & Morrisons at Cribbs Causeway. Local shops very expensive. 72. Lawrence Weston Farm, Salt Marsh Road 73. Let me have a chance to book a trip - would be a great start. 74. Librarys 75. Local shopping at Cribbs Causeway, South Glos: nearest railway station to connect with trains. 76. Locally to visit friends. 77. Longwell Green shopping eg Sainsburys, Boots because Boots in Fishponds is only medicinal 78. Longwell Green, Emerson’s Green 79. Mall, Cribbs Causeway.

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80. Medical health centre, Southmead Hospital, BRI, Eye Hospital, Dental hospital. 81. Morrisons at Cribbs 82. Morrisons at Cribbs Causeway. 83. Morrisons or ASDA at Cribb's. 84. Morrisons supermarket 85. Museum, Arnos Castle. 86. My daughter + nieces live at Henleaze. I would love to spend a day with them. 87. N/A 88. Neighbouring authorities. 89. No 90. No - Perhaps to train station (Temple Meads) 91. No. 92. None 93. None. 94. North - Pill & Nailsea. 95. Not any longer - I have lost contact because of difficulty getting there. 96. Not sure don't understand 97. One day a week social club meeting. 98. . 99. Pensioners seem to like Keynsham, Kingswood & Cribbs Causeway (whichever is nearest their home). 100. Portishead and Clevedon. 101. Redland areas & Clifton, Glos. Road. 102. Respite care. 103. Restaurant, garden centre, cinema, concert. 104. Robinson House, Sturminster Rd to visit relation in nursing home. 105. Sainsbury's Filton 106. Sainsburys in Ashton 107. Shirehampton, for doctors & family 108. Shopping and social life. Keynsham Bedminster Stockwood for changes. 109. Shopping Centres ie, Cribbs Causeway or Broadmead. 110. Shopping in the city centre. General shopping 111. Shopping South Bristol shopping centre and sometimes with the journey well road centre shopping area. 112. Shops 113. Shops at Crow Lane or Westbury 114. South Glos 115. South Glos - Bradley Stoke 116. South Glos. 117. South Glos. Nr Thornbury. - Tickenham 118. South Gloucestershire - other family members are there. 119. Southmead Hospital 120. St Pauls, Malcolm X 121. Staple Hill 122. Staple Hill and Fishponds 123. Staple Hill and Kingswood 124. Staple Hill, Temple Cloud, Longwell Green & Yate 125. Page E3 | E3 | INDIVIDUAL MEMBERS SURVEY – APPENDIX E

126. - no trains. 127. Supermarket 128. Supermarkets. Avon Meads shopping 129. Swimming pool. 130. Temple Meads. 131. Tesco food shopping. 132. Tesco Golden Hill 133. Tesco's, Golden Hill. 134. The city of Bath, the city of , seaside towns of Clevedon, Weston. Portishead, Weymouth, Cardiff, Tintern Abbey, Porthcawl, Glastonbury, Wells, Street. 135. The Mall 136. The Mall Cribbs Causeway 137. The Mall, Cribbs Causeway. 138. The Vassall Centre 139. The village or maybe Asda 140. Thornbury, Emerson’s Green Hospital 141. To and from Southmead Hospital 142. To get to clubs for forever across Bristol 143. To go to Broad Walk shopping centre. 144. To go to the nearest supermarket, as I find it difficult to get on the bus with a load of shopping. 145. To The Mall Cribbs Causeway & Lawrence Weston, Hallen. 146. To visit friends in local rest home 147. Town 148. Town - Hippodrome, eye hospital. 149. Town centre, Broadmead (Sat) or (Sunday) 150. Visit friends and shops 151. Visit sister in Robinson Nursing Home. 152. When days out are organised by Mede it is usually to pubs, garden centres or shopping centres. I would like to be able to get somewhere like Bath or Chew Valley Lake for a walk. I feel what the Mede offers is very limited. 153. Would like to go to Asda or Morrisons, just for a change! 154. Yate Health Centre. 155. Yate Health Clinic. 156. Yate shopping centre. Henbury. Redcliffe Hill. 157. Yes 158. Yes cross over from Bristol to South Glos, Orchard Centre, Britannia Rd. Wellspring Health Living Centre, Barton Hill. 159. Yes our daughter at Brislington 160. Yes, I would like to go more often to the local swimming pool on Kilburn Street (Easton Sports Centre). 161. Yes, Lawrence Hill "Lincoln Gardens" every other Thursday. 162. Yes, to Henleaze Road as there is no bus service for me there. 163. Yes. For shopping at Supermarkets

Page E4 | E4 | INDIVIDUAL MEMBERS SURVEY - APPENDIX F

What ‘Other’ improvements in Community Transport services that respondents would like to see

1. 24/7 booking available. 2. A constant circular bus Broadwalk & Totterdown into Knowle West & the sports facility & maybe even to the train station or Broadmead (Cabot Circus) 3. A little more time and help with disabled adults. 4. A quieter comfier ride 5. A town bus. 6. A very satisfied passenger - no complaints 7. Able to drive regularly at a certain time of day. 8. Able to take pets 9. Again can only use transport that will take my scooter. 10. Airport runs 11. Anywhere 12. Appointments available for early morning travel before nine pm. 13. Area of operation defined. Less of a scramble to book journeys and much better telephone answering service. 14. As one gets older, things seem an effort to organise. 15. At 91, I dont feel the need or ability to travel much! 16. At present it suits my needs. 17. Because we live close to the South Glos border so there is sometimes a problem getting to Morrisons at Cribbs just a 5 minute drive away. 18. Because we live close to the South Glos border, there is sometimes a problem getting Morrisons at Cribbs Causeway just a 5 minutes drive away. 19. Better service. 20. Better services for Hospital appointments only. 21. Better services for Hospital appointments. 22. Book in advance for hospital appts. 23. Booking same day 24. Can not answer. 25. Can't say because I haven't used them for so long. (see my answer to No6) 26. City Centre - Broadmead 27. Clear about the fares and from where the boundary starts. 28. Contacting girls on phone - you stay with phone sometimes 3/4 hour before an answer, which is usually "I'll ring you back" 29. Country-wide travel for holidays & respite 30. Cribbs Causeway 31. Day trip to Weston-Super-Mare, Clevedon, Portishead. A lot more available plus very reliable. 32. Days for each supermarket on standard days ie. Tesco's Thurs - Sainsburys _ Fri. 33. Difficult to say as I haven't used the service in a long time. 34. Disabled Travel service is the most flexible & best for me. 35. Doctor and hospital supermarket. 36. Doctor’s surgery. 37. Does not operate to give service to those in work. 38. Don't go out very often.

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39. Door to door instead of having to walk down the road each day to get on it. (Parking problems). 40. Earlier start time for e.g. journeys to airport / train or bus station. 41. Easy phone line to get through. 42. Either daily, weekly, monthly, 1/4ly etc. Trips to specific or varying local & neighbouring authority attractions/places of interest/national trust places. See Q4,16 43. Escorts would be nice to have at times. 44. Excellent service now. 45. For me, it's fine as it is. 46. Freephone number for bookings & enquiries? 47. Give others a chance to book. Give a service to under 60's a chance. 48. Good manners 49. Guaranteed timing for trips to hospital for appointments 50. Happy with the way things are. 51. Have not used service to date 52. Hospital 53. Hospital transport would be helpful. 54. Hospitals 55. I am satisfied with service 56. I am very satisfied with present service. 57. I can stay on phone more than half hour to book appointment only to be told when someone answers they are fully booked. 58. I cannot use the telephone to make appointments i.e. with Dial-a-Ride or taxi as I cannot hear response. 59. I do not have a computer 60. I felt unable to rely on the "15 mins either side of agreed ETA". Also with leg & foot plaster, timing for appts & return home (particularly return home) impossible to pre-arrange. 61. I find the steps up to the DAR buses are too deep for my short, arthriric loop. 62. I haven't found any service in my area. Food shopping is difficult to carry as I have osteoarthritis and sometimes use a stick. 63. I live in Bristol my son has been going to hop, skip & jump 5-6 years in Kingswood (South Glos) Dial-A-Ride doesn't go there but also it is becoming too difficult to access a bus pass. 10 min on bus (10 pounds) or alternative 1 hour walk 64. I no longer wish to travel in the small 2 seater white van as it is such a shaker, and as my daughter who travels with me, found it very distressing after just finishing 6 weeks of radiotherapy. 65. I only shop at The Mall as I can get free wheelchair - Dial-A-Ride don't go there. 66. I think extra vehicles would be good. 67. I think it's a excellent service 68. I think it's a great service, the booking is the hitch, very weak, but you cannot help it. 69. I use public transport and a local taxi firm, so have no need for community transport ticked for better vehicles & on-line booking. 70. I would really appreciate some help. 71. I'd say that 90% of drivers are good & compassionate but I've had the odd miserable unfriendly one which has caused me to get upset & the

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booking persons are usually nice but I did find that with one person in particular I never got a ride booking even if I was the first one through for some reason. 72. I'm aware of other people needs, I realise that I'm not as important as people you have as on going people on your books. 73. I'm out of the loop at the moment. Did find dial-a-ride over subscribed so often difficult to get what you wanted when you wanted it. 74. If I call and the bus is full, I am told I will be called back and sometimes nobody calls me back. This is what my complaint was about in 12 + 13. 75. If requiring Dr appointments at H.C local transport do not arrive. 76. In case availability of drivers 77. It would be nice not to be house bound in the summer 78. It would be nice to be able to have a permanent regular booking to swim every week and to only have to ring to cancel. 79. Journey's to other parts of city eg Bedminster 80. Keep steps low even if means adding an extra step. 81. Knowing what help is available and where to apply. 82. Late afternoon service (as often medical appointments are after 16.00/17.00 83. Longer hours & less delays in journeys to & from hospitals 84. LWCT has a perfect service in my eyes. Would be lost without it and don't know how could improve perfect. 85. Make an exception and run to Kingswood, which is virtually part of Bristol anyway. 86. More availability, more vehicles etc. 87. More day trips. 88. More Dial-a-Ride buses + drivers so that it would be easier to be sure of getting a ride 89. More forward booking would be beneficial. Booking just a day before doesn't guarantee a lift the next day. 90. More telephone lines. 91. More transport 92. Morrisons 93. Most people realise that there is not a lot of money because of the recession and so an expansion of these services is unlikely. 94. My only attempt to book Dial A Ride was unsuccessful as the service did not go outside Bristol & I needed to get to the RUH in Bath 95. N/A 96. No 36 bus to be more frequent & improved Sunday service 97. No comment I don't go out that often 98. No improvement necessary 99. No improvements needed. Very good service 100. No sub-contract. 101. No trips to eye hospital, BRI or Southmead hospitals were available except General hospital and Callington Road. 102. None 103. None. 104. Not applicable as I, at the moment, can drive myself 105. Not everyone can book online, it would be unfair to those who only have a phone.

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106. Not online booking system - useless to us (no computer) 107. Often told no space available. 108. One can only call Dial-a-Ride between 9.30 & 12.30 on the day before a journey - phones are usually engaged despite repeated re-dialling 109. Online booking systems would be useless too many elderly folk with no computer. 110. People who live at Highridge would love you to use the CATT bus. 111. People who work can use it - after all, they pay towards it in taxes. 112. Perhaps have more vehicles if funds allow 113. Perhaps more vehicles? 114. Phone service answered quickly & efficiently. Start early for admissions to NHS hospitals. 115. Please give our bus route back 116. Pre-book your appointments. 117. Pre-booking longer period. Health and hospital journeys. 118. Prompt timing for Southmead Hospital & Eye Hospital. 119. Put 90 bus back on at Leinster or Havershill 120. Regular shopping trips - locally at least once a week. Also hospital, doctors & library. 121. Reliability. 122. Sandy Park Road, Brislington, Bristol, BS4 123. Seat belts very difficult to use 124. See 11 125. So far it has been excellent. 126. Some afternoons 127. Some assistance 128. Some of the buses are old and ricketty and mum gets travel sick sometimes. 129. Sometimes difficult to make telephone contact. 130. Sometimes difficult to obtain a ride as none available. Could do with a "Round Robin" service - Better route planning. 131. Stourhead Estate 132. Taxi card scheme (as in London). 133. Taxi share to cover wider area (and zone B) and later availability in evenings. 134. To be able to book for hospital appointments. 135. To be able to book further ahead to enable times required available 136. To be able to book journey's in advance instead of just the next day 137. To be able to get to hospital that doesn't involve catching more than one bus. 138. To be able to pre book instead of having to queue on the phone system. 139. To be able to ring and get on the bus. I am told it's always full, and it's not! 140. To be able to use it more than once a week. 141. To be able to visit relatives at all times to places in Whitchurch and Stockwood 142. To be informed of what is available. This form has been interesting to read. 143. To get to Morrisons Supermarket. 144. To go outside Bristol boundary (Doctors area).

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145. To go to the Bristol Airport. 146. Transport assistant to help driver escort driver assistant, sick bags because anyone can become ill any time. 147. Transport to Southmead & other hospitals. 148. Trips to Asda, Cribbs 149. Very satisfied with the services used. 150. We in Chard Court would like time table for all the other buses to us to go different places 151. Weekend trips. Local sights. 152. When a colleague wished to be returned to a different address than that where picked up then Dial A Ride was unable to accede to request. 153. When I last travelled, it meant I had got to be out for 4 hrs and that’s a long time in winter. Don't mind too much in summer 10 til 2 o'clock too long. 154. When I used the service, I felt rushed as I am over got. 155. When I was attending physio & hydro, I could have used DAR weekly as it was very difficult to park the car. But for now I have finished this course. 156. Whitchurch Asda & opticians. 157. Why don't you give people the money instead so we could put it towards a taxi fare? 158. Wish that you went to hospital as I go to Southmead a lot have to get several buses. 159. Would be helpful if Dial-a-Ride could be booked more than one day in advance, as this makes finding alternative arrangements hard if service is booked. 160. Would like not a have to ring four or five times before getting an answer, also would like to make my one appointment a regular booking & both way trips for medical bookings 161. Would like to be able to carry pets ie. to visit vets, and take rabbit to kennels. 162. Would like to be able to go to Kingswood. 163. Would like to be able to rely on transport for hospital appointments etc. as this is very important that I keep my appointments on time. I suffer with Agoraphonia & severe panic attacks 164. Would like to see a service to a Co-Op shop at Keynsham. 165. Would like to visit my sister who lives at Kingswood. 166. Wouldn't it be nice if person answering the phone at least said good morning & appeared to be wanting to help.

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Postcode Analysis by Group Membership as at 28/5/12

Bristol Dial a Ride

Number of records in each ward

Bristol Dial a Ride membership as at 28/5/12 Law rence Hill Lockleaze Hengrove Westbury-on-Trym Bedminster Hillfields Bishopsw orth Southville Easton Southmead Hartcliffe Eastville Filw ood ory 92 to 192 193 to 294 Kingsw eston 295 to 395 Henbury 396 to 496 Horfield 497 to 598 Know le 599 to 700 Henleaze Stockw ood Windmill Hill Ashley Bishopston Bristol Dial a Ride membership as Redland at 28/5/12 Stoke Bishop Clifton Cabot Clifton East Cotham 0 200 400 600 800

6 to 30 31 to 55 56 to 80 81 to 105 106 to 130 131 to 156

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Bristol Dial-a-Ride Membership by LSOA as at 28/5/12

LSOA Number Wharnecliffe Gardens 156 Barton Hill Road 145 Lockleaze North 138 Elmlea 132 Gill Avenue 129 Lake Road 125 Southmead West 124 Bedminster 121 Clouds Hill 120 Oldbury Court 118 Blackberry Hill 115 Broomhill 111 108 Old Market and the Dings 107 Parson Street 105 Henleaze West 105 West Street 99 Rose Green 97 Gilbert Road 94 Fishponds 94 Muller Road 94 Withywood 91 Speedwell 91 Hicks Gate 90 Whitchurch Park 89 Ilchester Crescent 87 Coronation Road West 86 Lockleaze South 85 Sea Mills South 82 Southmead North 82 Blaise Castle 81 Easton Road 80 Staple Hill Road North 79 Redfield 79 Red Lion Hill 78 Brentry East 77 Highridge 76 School Road 76 75 St Philips 75 Woodwell Road 74 Filton Avenue North 74 Lawrence Weston Parade 73 Greenbank 73 Two Acres 73 Allison Road 72 St Marks Road 71 Inns Court 71 Hengrove West 71

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The Coots 71 Westbury North 71 Kingsway 70 Bedminster Road 69 Crow Lane 69 Plummers Hill 68 Burnbush 68 Whitchurch Lane 67 Hengrove East 67 Whitefield Fishponds 66 Bridgwater Road 65 Lawrence Weston West 65 Avonmouth Village 64 Robertson Road 64 Bedminster Down 63 Hillfields West 63 Bishport Avenue East 63 Sea Mills North 62 Knowle Park 62 Mayfield Park 62 St Johns Lane 62 Shirehampton Centre 61 Horfield Common 61 Mina Road 60 Barrow Hill 60 Filwood Broadway 60 Brentry West 60 Chelsea Park 58 Henleaze South 58 Wedmore Vale 56 Stapleton Road 56 Broadwalk 55 Staple Hill Road South 55 Downend West 54 Fortfield East 54 Trymside 54 Highridge Common 53 Four Acres 53 Ilminster Avenue West 53 Upper Eastville 52 Hillfields East 52 Fulford Road South 52 St James Barton 51 Whitehall 51 Lodge Hill 51 Chester Park 51 Monks Park 51 Chessel Street 50 Southmead East 50 Ilminster Avenue East 49 Whiteway 49 Imperial Park 48 St Judes 48 Horfield Sports Ground 48 Southmead Central 48

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Broomhill Road 47 Shirehampton Portway 47 Netham 47 Bishport Avenue West 47 Filton Road 47 Hazelbury 47 Redcliffe 46 Filton Avenue South 46 Two Mile Hill East 46 Henbury Hill 46 Birchwood Road 45 Eldonwall 45 Wessex Avenue 45 East St George 45 44 Novers 44 Henbury 44 Hillfields North 44 Ashton 44 Stoke Bishop South 44 Kings Head Park 43 St Agnes 43 Eastgate 43 Tanorth Road 43 Coombe Dingle West 42 Throgmorton Road 42 Headley Park 42 Fortfield West 42 Manor Farm 42 Burchells Green 42 Sheridan Road 41 Victoria Park 41 Manworthy Road 40 Callington Road 40 40 Whitchurch Road 40 Avonmouth Docks 39 Luckwell Road 39 Keys Avenue 39 Hengrove Lane 39 Cranbrook Road 39 St Andrews Park 39 Canford Park 39 Sandy Park Road 38 Coombe Dingle East 38 Stapleton 38 Leinster Avenue 38 Henleaze North 38 St Georges Park 38 St Annes Park 37 Bath Road 37 Fair Furlong 37 Manor Park 37 St Bonaventures 36 Avenue 36

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Bryants Hill 36 Stackpool Road 36 Somerville Road 35 Upper Knowle 35 Church Road 35 Burnbush Hill 35 Hareclive 35 Wootton Road 34 Kensington Park 34 Nags Head Hill 34 Canford Lane 34 Winterstoke Road 33 Lawrence Weston South 33 Fulford Road North 33 West St George 33 Fonthill 33 Woodleigh Gardens 33 Westbury Village 33 Windmill Hill East 33 Sandholme Road 32 Fishponds Road 32 Two Mile Hill West 32 Lawrence Weston East 31 Redcatch 31 Talbot Hill 31 Westbury Park South 31 Clifton Central 30 St Pauls 30 Memorial Stadium 30 Westbury Park North 30 Lower Totterdown 30 Upper Montpelier 29 Lower Montpelier 29 West Broadway 29 Stoke Bishop North 29 28 Stockwood Lane South 28 Whitchurch 28 Marksbury Road 28 Newbridge Road 27 Ashley Hill 27 Golden Hill 27 Charlton Mead 27 Upper Totterdown 27 Radnor Road 26 Seymour Road 26 Worral Road 26 North View 26 Hamilton Road 26 Wellington Hill 25 Lower Clifton Hill 25 Cotham Hill 25 Coronation Road East 25 and the Downs 25 Wells Road 24

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Whatley Road 23 Rockleaze 22 Bishop Road 20 University 20 Cromwell Road 19 Redland Grove 19 Glyn Vale 19 Redland Court Road 19 Court Farm Road 19 Clifton Village 18 Stockwood Lane North 18 17 Hengrove Park 17 Old Sneed Park 17 Cliftonwood 15 Alma Road 15 Valley 15 University Halls 15 Sherrin Way 14 Hotwells 14 Cricket Ground 13 Lower Redland Road 13 Windmill Hill West 13 Woodland Road 12 City Centre and Harbourside 12 Cotham Park 12 Berkeley Road South 12 Zetland Road 12 Hotwells East 11 Queens Road 10 Oakfield Grove 9 City Centre and Queens Square 9 Clyde Road 9 Crews Hole 9 Kingsdown Parade 8 Clifton Down 8 Cotham Brow 8 Kensington Road 6

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Number of records in each ward CATT membership Hartcliffe Whitchurch Bishopsw orth Stockw ood Hengrove Filw ood CATT membership as at 28/5/12 Southville Bedminster Know le Cabot Brislington West Brislington East Windmill Hill Westbury-on- Stoke Bishop St George West St George East Southmead Redland Lockleaze Law rence Hill ory Kingsw eston 1 to 14 Horfield 15 to 29 Hillfields 30 to 44 Henleaze 45 to 59 Henbury 60 to 74 75 to 90 Frome Vale Eastville Easton Cotham Clifton East Clifton Bishopston Avonmouth Ashley 0 20 40 60 80 100

CATT membership as at 28/5/12

1 to 3 4 to 7 8 to 11 12 to 15 16 to 19 20 to 24

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CATT Membership by LSOA as at 28/5/12

LSOA Number Whitchurch Park 24 Whitchurch Lane 20 Ilchester Crescent 16 Withywood 16 Bishport Avenue East 16 Hareclive 15 Four Acres 14 Sherrin Way 13 Fair Furlong 13 Bishport Avenue West 12 Highridge 10 Fulford Road North 10 Bedminster Down 9 Whitchurch Road 9 Tanorth Road 8 Fulford Road South 7 Highridge Common 6 Whitchurch 6 Imperial Park 5 Headley Park 5 Inns Court 4 West Street 3 Wharnecliffe Gardens 3 Bedminster 3 The Coots 3 Burnbush 3 Filwood Broadway 2 Bridgwater Road 1 Kings Head Park 1 School Road 1 Hicks Gate 1 St James Barton 1 Bedminster Road 1 Red Lion Hill 1 Talbot Hill 1 Novers 1 Leinster Avenue 1 Ilminster Avenue West 1 Hengrove Park 1 Hengrove West 1 Fortfield West 1 Fortfield East 1 Hengrove Lane 1 Hengrove East 1 Stackpool Road 1 Stockwood Lane North 1 Stockwood Lane South 1 Hazelbury 1 Court Farm Road 1

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LWCT Number of records in each ward

LWCT membership as at 28/5/12 Kingsw eston Avonmouth Henbury Southmead Filw ood Henleaze Cabot Westbury-on- Law rence Hill Horfield Hillfields Ashley Lockleaze Eastville Easton ory Brislington East 1 to 26 Bishopston 27 to 53 Bedminster 54 to 80 Windmill Hill 81 to 107 Whitchurch Stoke Bishop Stockw ood St George West St George East Southville Redland Know le Hengrove Hartcliffe Frome Vale Cotham Clifton East

LWCT Membership by LSOA as at Clifton 28/5/12 Brislington Bishopsw orth 0 20 40 60 80 100 120

1 to 9 10 to 18 19 to 28 29 to 38 39 to 47 48 to 58

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LWCT Membership by LSOA as at 28/5/12

LSOA Number Lawrence Weston Parade 58 Lawrence Weston West 47 Lawrence Weston East 37 Kingsweston Avenue 12 Lawrence Weston South 9 Avonmouth Village 4 Henbury 4 Brentry West 3 Southmead Central 3 Woodland Road 2 Barrow Hill 2 Coombe Dingle West 2 Sea Mills North 2 Novers 2 Throgmorton Road 2 Crow Lane 2 Henleaze South 2 Old Market and the Dings 2 Newbridge Road 1 City Centre and Harbourside 1 Mina Road 1 St Pauls 1 Shirehampton Centre 1 West Street 1 Ashley Down 1 Chelsea Park 1 Whitefield Fishponds 1 Wedmore Vale 1 Filwood Broadway 1 Blaise Hamlet 1 North View 1 Westbury Park North 1 Hillfields West 1 Hillfields North 1 Sheridan Road 1 Monks Park 1 Lockleaze North 1 Southmead East 1 Southmead West 1 Fonthill 1 Southmead North 1 Canford Park 1 Canford Lane 1 Bishport Avenue East 1

Note: of the 235 records 6 were incomplete postcodes so are not mapped or listed by LSOA

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Mede Number of records in each ward

Filw ood MEDE membership as at 28/5/12 Know le Windmill Hill Stockw ood Bedminster Whitchurch Park Hartcliffe Brislington West Westbury-on-Trym Stoke Bishop St George West St George East Southville Southmead Redland ory 1 to 43 Lockleaze 44 to 86 Law rence Hill 87 to 130 Kingsw eston 131 to 173 Horfield 174 to 217 218 to 261 Hillfields Henleaze Hengrove Henbury Frome Vale Eastville Easton Cotham Clifton East Clifton Cabot Brislington East Bishopsw orth Bishopston Avonmouth Ashley MEDE membership as at 28/5/12 0 50 100 150 200 250 300

1 to 13 14 to 26 27 to 40 41 to 53 54 to 67 68 to 81

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Mede Membership as at 28/5/12 LSOA Number Inns Court 82 Ilminster Avenue West 41 Novers 32 Filwood Broadway 32 Throgmorton Road 29 Broadwalk 19 Leinster Avenue 18 Glyn Vale 18 Knowle Park 16 Ilminster Avenue East 13 Red Lion Hill 12 Wedmore Vale 10 Upper Knowle 7 Marksbury Road 3 Bedminster Road 2 Callington Road 1 Redcatch 1 Talbot Hill 1 Fair Furlong 1 Burnbush 1 Hazelbury 1 Tanorth Road 1 Windmill Hill East 1 St Johns Lane 1

Note: of the 441 records 98 were incomplete postcodes so are not mapped or listed by LSOA The majority of incomplete postcodes were in BS4

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Taxi sharing Scheme Number of records in each ward

Taxi sharing schme membership as at Law rence Hill 28/5/12 Brislington West Brislington East Easton St George West Windmill Hill Whitchurch Park Westbury-on- Stoke Bishop Stockw ood St George East Southville Southmead Redland Lockleaze ory Know le 1 to 29 Kingsw eston 30 to 60 Horfield 61 to 90 91 to 120 Hillfields Henleaze Hengrove Henbury Hartcliffe Frome Vale Filw ood Eastville Cotham Clifton East Clifton Cabot Bishopsw orth Bishopston Bedminster Avonmouth Ashley

0 50 100 150

Taxi sharing schme membership as at 28/5/12

1 to 13 14 to 27 28 to 40 41 to 54 55 to 69

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Taxi sharing scheme Membership by LSOA as at 28/5/12

LSOA Number Barton Hill Road 69 Newbridge Road 43 St Philips 40 Eldonwall 38 Sandholme Road 23 Netham 20 Sandy Park Road 19 Church Road 13 Redfield 12 Old Market and the Dings 11 Gilbert Road 9 Kensington Park 2 Easton Road 1

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Bristol Community Transport

Note 36 records were incomplete postcodes so are not mapped or listed by LSOA. Also note that there is a LSOA in Bath & NES called Whitchurch as well as on in Bristol. This accounts for more replies from Whitchurch LSOA. 17 records were not BS postcodes.

Number of records in each ward BCT membership as at 8/6/12 Law rence Hill Cabot Hartcliffe Easton Ashley Bishopsw orth Southville Frome Vale Filw ood St George West St George East Hillfields Whitchurch Park Southmead ory Lockleaze 2 to 14 Bedminster 15 to 27 Redland 28 to 40 41 to 53 Henbury 54 to 66 Eastville 67 to 80 Cotham Avonmouth Westbury-on- Henleaze Bishopston Horfield Clifton East Know le Brislington West BCT membership Brislington East Windmill Hill Kingsw eston Hengrove Clifton Stockw ood Stoke Bishop 0 20 40 60 80 100

1 to 3 4 to 7 8 to 11 12 to 14 15 to 18 19 to 23

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Bristol Community Transport Membership by LSOA as at 28/5/12

LSOA Number Imperial Park 23 Old Market and the Dings 22 City Centre and Harbourside 21 City Centre and Queens Square 21 Easton Road 20 St Pauls 17 Bridgwater Road 15 Barton Hill Road 13 Chelsea Park 13 St Agnes 13 Headley Park 12 Kingsway 12 Highridge 10 Mina Road 9 St Judes 9 Whitchurch Road 9 Whitehall 9 Bedminster 8 University 8 Whitchurch 8 Gill Avenue 7 Redcliffe 7 St James Barton 7 St Marks Road 7 Wedmore Vale 7 Coronation Road West 6 Gilbert Road 6 Plummers Hill 6 Tanorth Road 6 Whitchurch Lane 6 Bower Ashton 5 Greenbank 5 Lawrence Weston East 5 Mayfield Park 5 Robertson Road 5 St Philips 5 West Street 5 Bedminster Down 4 Brentry West 4 Clouds Hill 4 Elmlea 4 Filton Avenue South 4 Novers 4 Queens Road 4 Red Lion Hill 4 Southmead West 4 Stapleton Road 4 Bishop Road 3 Church Road 3 Cranbrook Road 3

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Crow Lane 3 Downend West 3 Hillfields North 3 Inns Court 3 Lawrence Weston West 3 Lockleaze North 3 Lower Montpelier 3 Lower Redland Road 3 Luckwell Road 3 Netham 3 Redfield 3 Southmead Central 3 Stapleton 3 Trymside 3 West St George 3 Westbury Park South 3 Whitchurch Park 3 Blackberry Hill 2 Broomhill 2 Chester Park 2 Cotham Hill 2 Court Farm Road 2 East St George 2 Eastgate 2 Fishponds 2 Henleaze North 2 Henleaze West 2 Hicks Gate 2 Hotwells East 2 Ilchester Crescent 2 Kingsweston Avenue 2 Lake Road 2 Leinster Avenue 2 Lodge Hill 2 Lower Totterdown 2 Manworthy Road 2 Memorial Stadium 2 Monks Park 2 Newbridge Road 2 Parson Street 2 Redland Court Road 2 Southmead North 2 Staple Hill Road North 2 Upper Montpelier 2 Wellington Hill 2 Westbury Park North 2 Withywood 2 Woodleigh Gardens 2 Alma Road 1 Ashley Hill 1 Avonmouth Village 1 Barrow Hill 1 Bath Road 1 Berkeley Road South 1 Birchwood Road 1

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Blaise Castle 1 Blaise Hamlet 1 Burnbush 1 Callington Road 1 Canford Lane 1 Canford Park 1 Chessel Street 1 Clifton Down 1 Clifton Village 1 Clyde Road 1 Coronation Road East 1 Cotham Brow 1 Cotham Park 1 Crews Hole 1 Cricket Ground 1 Fair Furlong 1 Filton Avenue North 1 Fortfield East 1 Four Acres 1 Hengrove Park 1 Hengrove West 1 Henleaze South 1 Highridge Common 1 Horfield Common 1 Ilminster Avenue West 1 Keys Avenue 1 Kings Head Park 1 Lockleaze South 1 Manor Park 1 Muller Road 1 North View 1 Oldbury Court 1 Redcatch 1 Redland Grove 1 Rose Green 1 Sandholme Road 1 Sandy Park Road 1 Seymour Road 1 Sheridan Road 1 Shirehampton Portway 1 Sneyd Park and the Downs 1 Speedwell 1 St Annes Park 1 St Bonaventures 1 St Johns Lane 1 Stackpool Road 1 Stoke Bishop North 1 Talbot Hill 1 Throgmorton Road 1 Two Mile Hill East 1 Two Mile Hill West 1 Victoria Park 1 Wells Road 1 Wharnecliffe Gardens 1 Whatley Road 1

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Woodland Road 1 Woodwell Road 1 Worral Road 1

Page G19 | G19 | Designed by Bristol City Council, Bristol Design BD3615 January 2013